Minutes of the Follow-Up Meeting Held on 28.06.2013 at 5.30 P.M. Under

Minutes of the Follow-up meeting held on 28.06.2013 at 5.30 p.m. under the Chairmanship of Commissioner, Corporation of Chennai in his chambers to review the action taken on the observations made during the CUMTA Multi Modal Walk (20.04.2013)

PRESENT:

1. Thiru Vikram Kapur, I.A.S. ……. In the chair Principal Secretary/Commissioner Corporation of Chennai

2. Thiru K. Rajaraman, I.A.S., Principal Secretary/Managing Director, Chennai Metro Rail Ltd.

3. Thiru R. Venkatesan, I.A.S., Member-Secretary, CMDA

4. Thiru Brajendra Navnit, I.A.S., Additional Commissioner (Works) Corporation of Chennai

5. Tmt. M. Geetha, Senior Planner, CMDA

6. Thiru K. Sekar, Divisional Engineer, Highways

7. Thiru V. Varadharajan, Joint Managing Director, Metropolitan Transport Corporation Ltd.

8. Thiru G. Ganesan, Deputy Manager, Metropolitan Transport Corporation Ltd.

9. Thiru R. Narendra Kumar, Manager, Chennai Metro Rail Ltd.

10. Thiru S. Nedunsezhian, Assistant Manager, Metropolitan Transport Corporation Ltd.

11. Ms. Shreya Gadepalli, Regional Director, ITDP

12. Thiru Raj Cherubal, Chennai City Connect

The Commissioner, Corporation of Chennai welcomed the participants and explained that

the Multi Modal Walk (MM Walk) undertaken on 20.04.2013 was a good exercise to get to

know the travails of the travelling public. The Commissioner informed that the observations and

suggestions that came out in the following stations and bus stops which were visited during the

MM Walk will be reviewed in this meeting:

Railway Stations:

1.Egmore Sub-urban 3.Park Town MRTS 5.ThiruvanmiyurMRTS 7.TirusulamSuburban

2.Park Sub-urban 4.Koturpuram MRTS 6.Guindy Sub-urban 8.MambalamSuburban

Bus Stops:

1. Indra Nagar

2. GandhiMandapam

3. Guindy Station

The various issues on which action is to be taken by the different implementing agencies,

station-wise / bus stop-wise, have been tabulated in Annex – I and issues common for all stations have been given in Annex – II.

ANNEX - I

I. EGMORE SUB-URBAN STATION:

S. Observations / Status Agency No. Responsible 1. PHYSICAL INTEGRATION a) Internal Interface : Access control for entry / exit points to be introduced so as to ensure unidirectional flow of commuters i) The ADRM assured to provide barricades / separate gates ii) ITDP to give suggestions on designs for the interiors of the station after S. Rly. the model of Surat ITDP b) External Interface : i. Pedestrian access Walking to the Station on the Eastern side unpleasant due to the overflow from public toilet and haphazard parking of Auto rickshaws and lack of CoC FoB to cross the road. CCC The CoC assured to check the overflow from public toilet. Road improvement design has been submitted to CoC by Chennai City Connect (CCC) for all roads in this area. Hence the foot paths design and relaying will be covered under this. ii. Bicycle access Bicycle parking provided on the Northern side. Bicycle tracks to be provided. The CCC plan for this area will cover this CoC/CCC iii. IPT access (a)Northern side ample space, but, needs regulation. Commr., (b)Southern side requires strict regulation. Trpt./CTP iv. Bus bays Provided both Northern & Southern sides CCTP v. Distance to boarding / alighting point of bus / other modes Available at minimum distance MTC vi. Pvt. Vehicles drop off / pick up + parking Northern and Southern sides available. Needs regulation. S.Rly. ADRM , S.Rly. and D.C. Traffic assured to look into this CCTP vii. Connectivity to other modes and other platforms within the station : sub-way/FoB S.Rly Provided. ADRM, S.Rly. reported that as and when the funds are made CoC available to this particular station, the escalator will be installed. DoH 2. OPERATIONAL INTEGRATION i. Operating hours: The diff. transit modes should begin & end their services at the same time S.Rly. to suit the convenience of the travelling public The DM, MTC informed MTC that MTC services are being operated throughout the night since last month. On the northern side the bus frequency is every 15 minutes while on the southern side the frequency is lesser.

Frequency: ii. All modes should synchronise timings S. Rly. The DM, MTC reported that in Egmore, frequency of MTC buses is MTC available. However, the rail timings will be incorporated while scheduling buses via Egmore so as to synchronise with train timings. iii. Adherence to schedule: All modes need to adhere to specified timings S. Rly. Both ADRM, S.Rly. and DM, MTC assured to monitor this MTC iv. Ambience – Escalators /Elevators/Toilets/Ramps for phys. S. Rly. Challenged/ Brightness /Cleanliness/Seating/Interior MTC Décor/Landscaping Stations & Bus stops to provide appropriate/attractive interior / exterior spaces. ADRM, S.Rly. will look into this. ITDP to give suggestions on designs for the interiors of the station after the model of Surat

II. PARK SUB-URBAN STATION:

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION a) Internal Interface : waiting areas; b / a spaces; Ticket issuing point Access control for entry / exit points to be introduced so as to ensure S. Rly. unidirectional flow of commuters i) The ADRM assured to provide barricades / separate gates ii) ITDP may give suggestions on designs for the interiors of the station after the model of Surat b. External Interface : i. Pedestrian access Walking to the Station on the Northern side difficult due to the CoC overcrowding of vendors. CoC to provide segregated pedestrian pathways. ii. Bicycle access Bicycle parking provided on the Northern side. CoC to provide Bicycle CoC tracks iii. IPT access CCTP Northern side ample space, but, needs regulation. Commissioner, Commr., Transport and CCTP to look into this Trpt. iv. Bus bays CoC Provided on the Northern side MTC v. Distance to boarding / alighting point of bus / other modes Available at minimum distance MTC

4 vi. Pvt. Vehicles drop off / pick up + parking Northern side available. CCTP to regulate CCTP vii. Connectivity to other modes and other platforms within the station : sub-way/FoB Provided. However escalators may be installed. S.Rly W. r. t. installation of escalators within the station, ADRM, S.Rly. CoC reported that as and when the funds are made available to this particular DoH station, the escalator will be installed. CMRL W. r. t. connectivity to other modes: CCTP a) DoH is preparing an overall skywalk plan for this area. The G.O. CMDA according administrative sanction for the above work may be obtained from DoH by CMDA b) It was reported that there were barricades on the footpaths preventing the use of the foot paths. CMRL assured to remove this and make the foot paths accessible. c) In Pallavan Salai, barricades may be put up as a temporary measure for segregating bus and pedestrian traffic. 2. OPERATIONAL INTEGRATION i. Operating hours The different transit modes should begin & end their services at the same time to suit the convenience of the travelling public The DM, MTC S.Rly. informed that MTC services are being operated throughout the night MTC since last month. On the northern side the bus frequency is every 15 minutes. ii. Frequency All modes to synchronise timings The DM, MTC reported that in Park S. Rly. station frequency of MTC buses are available. However, the rail timings MTC will be incorporated while scheduling buses via Park station so as to synchronise with train timings. iii. Adherence to schedule All modes to adhere to specified timings Both ADRM, S.Rly. and DM, S. Rly. MTC assured to monitor this. MTC iv. Ambience – Escalators /Elevators/Toilets/Ramps for phys. Challenged/ Brightness /Cleanliness/Seating/Interior Décor/Landscaping Stations & Bus stops to provide appropriate/attractive interior / exterior S. Rly. spaces. ADRM, S.Rly. will look into this. ITDP to give suggestions on MTC designs for the interiors of the station after the model of Surat v. Commercial services Shopping facilities provided. Needs to be regulated on the northern side S. Rly./ MTC

III. PARK TOWN MRTS STATION:

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION a. Internal Interface : waiting areas; boarding / alighting spaces; Ticket issuing point Access control for entry / exit points to be introduced so as to ensure unidirectional flow of commuters S. Rly. i) CE,MTP(R) assured to provide barricades / separate gates ii) ITDP to give suggestions on designs for the interiors of the station after the model of Surat. b. External Interface : i. Pedestrian access Walking to the Station difficult; lack of FoB to cross the road S. Rly. 1) The access to the main road beneath Stanley via-duct needs to CoC provided with proper security and good lighting arrangements. DoH 2) DoH is preparing an overall skywalk plan for this area. The G.O. according administrative sanction for the above work may be obtained from DoH. ii. Bicycle access Needs to be provided. CoC to provide bicycle tracks CoC iii. IPT access CCTP Needs to be provided CCTP & Commissioner, Transport to look into Trpt. Commr. this iv. Bus bays MTC Not available M TC to make necessary arrangements v. Distance to boarding / alighting point of bus / other modes MTC Not Available at minimum distance vi. Pvt. Vehicles drop off / pick up + parking CoC Needs to be provided CoC and CCTP to look into this CCTP vii. Connectivity to other modes and other platforms within the station : sub-way / FoB

Not Provided. S.Rly. To provide direct connectivity to the concourse of the Central Station MTP(R) As two underground stations for the Chennai Metro Rail project are also DoH proposed close by, there must be an integrated pedestrian movement CMRL area interlinking all the rail terminals W.r.t. installation of escalators within the station, ADRM, S.Rly. reported that as and when the funds are made available to this particular station, the escalator will be installed. W.r.t. connectivity to other modes, DoH is preparing an overall skywalk plan for this area. The G.O. according administrative sanction for the above work may be obtained from DoH

2. OPERATIONAL INTEGRATION i. Operating hours The diff. transit modes should begin & end their services at the same time to suit the convenience of the travelling public DM, MTC informed MTP(R) that MTC services are being operated throughout the night since last MTC month. On the northern side the bus frequency is every 15 minutes ii. Frequency S. Rly./ All modes to synchronise timings DM, MTC reported that in Park Town MTP(R) MRTS station frequency of MTC buses are available. However, the rail MTC timings will be incorporated while scheduling buses via Park Town MRTS station so as to synchronise with train timings. iii. Adherence to schedule All modes to adhere to specified timings Both ADRM, S.Rly. and DM, MTC assured to monitor this. iv. Ambience – Escalators /Elevators/Toilets/Ramps for phys. Challenged/ Brightness /Cleanliness/Seating/Interior Décor/Landscaping MTP(R) Stations & Bus stops to provide appropriate/attractive interior / exterior ITDP spaces. MTP(R). will look into this. ITDP to give suggestions on designs for the interiors of the station after the model of Surat v. Commercial services Proper shopping facilities to be provided This will form part of the DoH overall connectivity plan of DoH

IV. KOTTURPURAM MRTS STATION:

S.No. Observations / Status Agency 1. PHYSICAL INTEGRATION a. Internal Interface : waiting areas; b / a spaces; Ticket issuing point Access control for entry / exit points to be introduced so as to ensure S. Rly. unidirectional flow of commuters i. CE,MTP(R) assured to provide barricades / separate gates ii. ITDP to give suggestions on designs for the interiors of the station after the model of Surat. b. External Interface : i. Pedestrian access CoC Provided. CoC to provide attractive walkways ii. Bicycle access CoC Space available CoC to provide bicycle tracks DoH iii. IPT access CCTP/Trpt. Space available CCTP & Commissioner, Transport to look into this Commr.

iv. Bus bays Available. M TC to make necessary arrangements MTC v. Distance to b / a point of bus / other modes Available at minimum distance. M TC to make necessary arrangements MTC vi. Pvt. Vehicles drop off / pick up + parking CoC./CCTP Available vii. Connectivity to other modes and other platforms within the station : sub-way/FoB MTP(R) Provided. However, Escalators may be made to function. viii) Access Road The need to widen the Canal Road which is the only access to the station has long been established. For widening the road to a uniform 18 m CoC width, the PWD / WRD has already enumerated 152 structures in the form of encroachments. An action plan for evicting the encroachments has to be drawn. CoC will take over the road from PWD and take steps to remove the encroachments and hand them over to TNSCB for rehabilitation and CoC will then form the road to the proposed 18.0 m. width 2. OPERATIONAL INTEGRATION i. Operating hours The diff. transit modes should begin & end their services at the same S.Rly. time to suit the convenience of the travelling public. ADRM, S.Rly. MTC assured to look into this in coordination with MTC ii. Frequency All modes to synchronise timings. DM, MTC reported that the rail S. Rly. timings will be incorporated while scheduling buses this station so as to MTC synchronise with train timings. iii. Adherence to schedule All modes to adhere to specified timings S. Rly./MTC iv. Ambience – Escalators /Elevators/Toilets/Ramps for phys. Challenged/ Brightness /Cleanliness/Seating/Interior Décor/Landscaping Stations to provide appropriate/attractive interior / exterior spaces. MTP(R) MTP(R) will attend to this ITDP to give suggestions on designs for the interiors of the station after the model of Surat v. Commercial services S. Rly. Proper shopping facilities to be provided CoC will write to the GM, S. CoC Rly. to use the commercial spaces for the activities of the CoC at prescribed rates

V. INDRA NAGAR MRTS STATION:

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION a. Internal Interface : waiting areas; b / a spaces; Ticket issuing point Access control for entry / exit points to be introduced so as to ensure CE,MTP(R) unidirectional flow of commuters ITDP i. CE,MTP(R) assured to provide barricades / separate gates ii. ITDP may give suggestions on designs for the interiors of the station after the model of Surat b. External Interface : i. Pedestrian access Access for people on South Eastern side by way of FoB lacking The height of the pavement is very high. Needs to be tapered to make it TNRDC easy for people to get onto the pavement TNRDC is connecting the existing FoB to the Mezzanine level of the Station as a Deposit work ii. Bicycle access Space available. CoC to provide bicycle tracks CoC/TNRDC iii. IPT access Commr.Trpt. Ample space, but, needs regulation CCTP CCTP & Commissioner, Transport to look into this iv. Bus bays CoC/TNRDC To be provided. v. Distance to boarding/alighting point of bus / other modes TNRDC Not available at minimum distance; needs to be brought closer CoC vi. Pvt. Vehicles drop off / pick up + parking MTC Available. Needs regulation. vii. 18m road linking Kasturba Nagar, Indira Nagar and Thiruvanmiyur RTS Stations Though it was promised at the reviews by the Chief Secretary (in the High Level Coordination Committee - HLCC) that the link road could CoC be completed by March, 2011, the MTP(R) stated that while the contractor for construction of the retaining wall on the eastern bank of the B’Canal had nearly completed the work, the link road could not be expedited owing to many contractual problems. At the request of the HLCC, the CoC agreed to execute the unfinished work of the link road as a deposit work from MTP(R), after assessing the same by a joint inspection with MTP(R) Joint Inspection of CoC and MTP(R) will be done

2. OPERATIONAL INTEGRATION i. Operating hours The different transit modes should begin & end their services at the S.Rly. same time to suit the convenience of the travelling public. ADRM, MTC S.Rly. assured to look into this in coordination with MTC ii. Frequency All modes to synchronise timings. ADRM, S.Rly. assured to look into S. Rly. this in coordination with MTC MTC iii. Adherence to schedule S. Rly. iii)All modes to adhere to specified timings. ADRM, S.Rly. assured to MTC look into this in coordination with MTC iv. Ambience – Escalators /Elevators/Toilets/Ramps for phys. Challenged/ Brightness /Cleanliness/Seating/Interior Décor/Landscaping Stations to provide appropriate/attractive interior / exterior spaces MTP(R) will attend to this MTP(R) ITDP to give suggestions on designs for the interiors of the station after ITDP the model of Surat v. Commercial services Proper shopping facilities to be provided CoC will write to the GM, S. Rly. to use the commercial spaces for the CoC activities of the CoC at prescribed rates S. Rly

VI. INDRA NAGAR BUS STOP

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION a. Bus bays Not Provided. MTC to send a proposal to CoC for necessity of a Bus MTC / CoC bay in this location b. Shelter To provide attractive shelters. CoC to consider this while constructing MTC / CoC Bus Shelters c. Ticketing Ticket issuing done inside the bus. Therefore, mad rush to board bus. MTC Could be made more organized like Queuing system to purchase tickets before boarding bus. MTC to introduce an organised system for purchase of tickets prior to boarding the bus

d. Waiting space i) Waiting space to be more comfortable with basic seating arrangements. CoC to incorporate this while constructing Bus Shelters CoC ii) Queuing to board bus and for orderly dispersal for alighting from bus. MTC to introduce an organized way of b / a MTC 2. INFORMATION INTEGRATION i. Travel Info (normal situation): About route; About time; About fare; About type of ticket; Area map Needs improvement. MTC to make necessary arrangements MTC ii. Travel Info (abnormal situation) : About current/forecast of Network service; About alternatives available; About refund/redress; About suggestions/complaints; About lost property Nil / needs improvement. MTC to make necessary arrangements MTC

VII. GANDHI MANDAPAM BUS STOP

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION a. Bus bays MTC / CoC Provided. Provision of bigger/better Bus Bays are being attended to by CoC, as part of the Sardar Patel Road improvement project. b. Shelter To provide attractive shelters. MTC / CoC CoC to consider this while constructing Bus Shelters c. Ticketing Ticket issuing done inside the bus. So, mad rush to board bus. Could be MTC made more organized like Queuing system to purchase tickets before boarding bus MTC to consider this MTC to introduce an organized way of b / a d. Waiting space i)Waiting space to be more comfortable with basic seating arrangements CoC to incorporate this while constructing Bus Shelters CoC ii)Queuing to board bus and for orderly dispersal for alighting from bus. MTC to introduce an organized way of boarding / alighting MTC

2. INFORMATION INTEGRATION i. Travel Info (normal situation): About route; About time; About fare; About type of ticket; Area map Needs improvement. MTC to make necessary arrangements MTC

ii. Travel Info (abnormal situation) : About current/forecast of Network service; About alternatives available; About refund/redress; About suggestions/complaints; About lost property Nil / needs improvement. MTC to make necessary arrangements MTC

VIII. GUINDY STATION BUS STOP

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION a. Bus bays MTC / CoC Provided. Provision of Bus Bays are being attended to by CoC, based on the proposal given by MTC b. Shelter To provide attractive shelters. CoC to consider this while constructing MTC / CoC Bus Shelters c. Ticketing Ticket issuing done inside the bus. So, mad rush to board bus. Could be MTC made more organized like Queuing system to purchase tickets before boarding bus MTC to consider this d. Waiting space Waiting space to be more comfortable with basic seating arrangements. CoC to consider this while constructing Bus Shelters CoC Queuing to board bus and for orderly dispersal of those alighting MTC from bus e. Connectivity to Sub-urban Rly. Stn. & Metro CoC FoB required S.Rly. Will form part of the Metro Rail Station connectivity plan CMRL 2. INFORMATION INTEGRATION Travel Info (normal situation): i. About route; About time; About fare; About type of ticket; Area map Needs improvement. MTC to make necessary arrangements MTC ii. Travel Info (abnormal situation) : About current/forecast of Network service; About alternatives available; About refund/redress; About suggestions/complaints; About lost property Nil / needs improvement. MTC to make necessary arrangements MTC

IX. GUINDY SUB-URBAN STATION:

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION: Internal Interface : a. waiting areas; boarding / alighting spaces; Ticket issuing point Access control for entry / exit points to be introduced so as to ensure unidirectional flow of commuters The ADRM assured to provide barricades / separate gate S. Rly. ITDP may give suggestions on designs for the interiors of the station ITDP after the model of Surat b. External Interface : i. Pedestrian access CoC Lack of FoB on the Eastern side to cross the road. CoC to construct ii. Bicycle access Bicycle tracks to be provided on the W. & E. sides. CoC to provide CoC bicycle tracks on both sides of the Station iii. IPT access CoC./ CTP Not provided. CTP to regulate and provide for organized pick up & drop off spaces iv. Bus bays Not Provided both Northern & Eastern sides. CoC to provide Bus bays CoC v. Distance to b / a point of bus / other modes Available at minimum distance MTC vi. Pvt. Vehicles drop off / pick up + parking E. side available. Needs regulation. W. side not provided. CTP & CoC CoC to allocate definite spaces to enable quick and organized drop off / pick CTP up + parking vii. Connectivity to other platforms within the station : sub-way/FoB Provided. Escalators may be installed. ADRM, S.Rly. reported that as and when S.Rly the funds are made available to this particular station, the escalator will be installed 2. OPERATIONAL INTEGRATION i. Operating hours i)The diff. transit modes should begin & end their services at the same time to suit the convenience of the travelling public. ADRM, S.Rly. assured to look into this in coordination with MTC ii. Frequency ii)All modes to synchronise timings. ADRM, S.Rly. assured to look into S. Rly. this in coordination with MTC MTC iii. Adherence to schedule iii)All modes to adhere to specified timings. ADRM, S.Rly. assured to look into this in coordination with MTC

iv. Ambience – Escalators /Elevators/Toilets/Ramps for phys. Challenged/ Brightness /Cleanliness/Seating/Interior Décor/Landscaping Stations & Bus stops to provide appropriate/attractive interior / exterior spaces. ITDP may give suggestions on designs for the interiors of the S. Rly. station after the model of Surat v. Commercial services v)Proper shopping facilities to be provided S. Rly.

X. TIRUSULAM SUB-URBAN STATION

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION a. Internal Interface : waiting areas; boarding / alighting spaces; Ticket issuing point Access control for entry / exit points to be introduced so as to ensure unidirectional flow of commuters The ADRM assured to provide barricades / separate gates S. Rly. ITDP may give suggestions on designs for the interiors of the station ITDP after the model of Surat b. External Interface : i. Pedestrian access Provided ii. Bicycle access: Space available iii. IPT access: Available iv. Bus bays: Not Provided. CoC to provide bus bays both sides of GST Road CoC v. Distance to b / a point of bus / other modes v)Available at minimum distance vi. Pvt. Vehicles drop off / pick up + parking: Space Available vii. Connectivity to other modes and other platforms within the station : sub-way/FoB: Provided. S. Rly. Escalators/Ramps may be provided. ADRM assured to provide escalators/ramps to enable people carrying luggage to /from Airport 2. OPERATIONAL INTEGRATION i. Operating hours: The diff. transit modes should begin & end their services at the same S. Rly. time to suit the convenience of the travelling public. ADRM, S.Rly. MTC assured to look into this in coordination with MTC

ii. Frequency: All modes to synchronise timings. ADRM, S.Rly. assured to look into this in coordination with MTC S. Rly. iii. Adherence to schedule: MTC All modes to adhere to specified timings. ADRM, S.Rly. assured to look into this in coordination with MTC iv. Ambience – Escalators/ Elevators/Toilets/Ramps for phys. Challenged/ Brightness /Cleanliness/Seating/Interior Décor/Landscaping Stations & Bus stops to provide appropriate/attractive interior / exterior S. Rly. spaces ITDP may give suggestions on designs for the interiors of the MTC station after the model of Surat v. Commercial services: Proper shopping facilities to be provided S. Rly.

XI. MAMBALAM SUB-URBAN STATION:

S.No. Observations / Status Agency Responsible 1. PHYSICAL INTEGRATION a. Internal Interface : waiting areas; boarding / alighting spaces; Ticket issuing point Access control for entry / exit points to be introduced so as to ensure unidirectional flow of commuters The ADRM assured to provide barricades / separate gates S. Rly. ITDP may give suggestions on designs for the interiors of the station ITDP after the model of Surat b. External Interface: i. Pedestrian access: Only accessible by pedestrians CoC ii. Bicycle access: Bicycle stand provided on the North Western side. Not possible on CoC South Eastern side iii IPT access: Not possible at minimum distance on both N.W. and S.E. sides CoC iv. Distance to b / a point of bus / other modes: Not possible at minimum distance on both N.W. and S.E. sides CoC v. Pvt. Vehicles drop off / pick up + parking: N.W. side available. Needs regulation. S.E. side not possible CoC/CTP vi. Connectivity to other modes and other platforms within the station : sub-way/FoB: S.Rly. Provided. ADRM, S.Rly. reported that as and when the funds are made CTP available to this particular station, the escalator will be installed

2. OPERATIONAL INTEGRATION i. Operating hours: The diff. transit modes should begin & end their services at the same time to suit the convenience of the travelling public. ADRM, S.Rly. assured to look into this in coordination with MTC ii. Frequency: S. Rly. All modes to synchronise timings. ADRM, S.Rly. assured to look into MTC this in coordination with MTC iii. Adherence to schedule: All modes to adhere to specified timings. ADRM, S.Rly. assured to look into this in coordination with MTC iv. Ambience – Escalators/ Elevators/Toilets/Ramps for phys. Challenged/ Brightness /Cleanliness/Seating/Interior Décor/Landscaping Stations & Bus stops to provide appropriate/attractive interior / exterior S. Rly. spaces ITDP may give suggestions on designs for the interiors of the ITDP station after the model of Surat v. Commercial services: Shopping facilities available

ANNEX – II

Common Issues for All Stations

1. INSTITUTIONAL INTEGRATION

Ensuring that different public transit providers see themselves as part of a network and provide links to other types of public / para-transit, cycling, walking and private transport: Some Agencies were not present, like, Transport Dept., MTP (R)

Transport Department and MTP (R) will be invited for the next meeting. Action : CMDA

2. INFORMATION INTEGRATION

Public transit users, cyclists, and walkers to gain information on any journey they wish to conduct using these modes:

i) Travel Info (normal situation): Street direction; Boarding / alighting point identification; Vehicle direction signs; About route; About time; About fare; About type of ticket

Needs improvement - Station area Information Integration Plan will be given by ITDP. S. Rly. to permit MTC to put up Bus Information within the stations. Action : S.Rly./MTC

ii) Travel Info (abnormal situation) : About current/forecast of Network service; About alternatives available; About refund/redress; About suggestions/complaints; About lost property :

Nil / needs improvement - Station area Information Integration Plan will be given by ITDP. S. Rly. to permit MTC to put up Bus Information within the stations. Action: S.Rly./MTC

3. FARE INTEGRATION

Common Ticketing : Enabling the public transit user to pay ONCE for a journey involving different transport

CMRL and Transport Dept is working on the technical details of smart card, clearing house with the related agencies,

Action : CMRL / MTP(R) / Transport Dept.