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Technical Updates on Cisco UC Mobility Solution

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Technical Updates on Cisco UC Mobility Solution Technical Updates on Cisco UC Mobility Solution Roland Javines Ong Consulting Systems Engineer UC & Collaboration Technologies-Asia Pacific [email protected] UC SEVT UC Mobility Technical Update – September 24, 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1 Cisco Unified Mobility 7.1(3) UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2 Cisco Unified Mobility Overview Branch/ Regional Office Headquarters WAN Unified Mobility User PSTN Unified Mobility includes the following set of features: Unified Mobility – Mobile Connect (aka SNR) User – Mobile Voice Access (MVA) Unified Mobility provides a – Enterprise Feature Access (EFA) mechanism for associating a user‟s – Desk Phone and Remote Destination pickup enterprise desk phone (or – Single Enterprise Voicemail Box enterprise DN) to their mobile – Mid-call Supplementary Services device(s). Time of Day Access Lists UC SEVT – UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3 Cisco Unified Mobility New Mobile Voice Access (MVA): SIP VXML Gateway . MVA 2-stage dialing is facilitated by VXML script on the enterprise gateway which uses HTTP to relay DTMF digits and receive IVR Prompts . Previously only H.323 could be used to signal call leg setup and connection. Beginning with Unified CM 7.1(3) SIP is also supported for call leg setup and connection signaling. For MVA hair pinning deployments (used when PSTN gateway is not H.323 or SIP), H.323 VXML is the only supported VXML gateway protocol H.323 Dial-peer SIP Dial-peer dial-peer 55509870 voip dial-peer 55509870 voip destination-pattern 5550987 OR destination-pattern 5550987 session target ipv4: 10.1.1.2 rtp payload-type nse 99 codec g711ulaw dtmf-relay h245-alphanumeric session protocol sipv2 no vad session target ipv4: 10.1.1.2 dtmf-relay rtp-nte codec g711ulaw H.323 or SIP no vad Mobile Voice Access VXML Directory Number: Gateway Publisher 10.1.1.1 555 0987 PSTN H.323 or SIP Cisco Unified Subscriber 1 Communications 10.1.1.2 Manager cluster HTTP application service mva http://10.1.1.1:8080/ccmivr/pages/IVRMainpage.vxml ! Voice media dial-peer 1234 pots service mva HTTP incoming called-number 5550987 UC SEVT no digit-strip H.323 or SIP signaling UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4 Cisco Unified Mobility New RDNIS and SIP Diversion Headers . Prior to Unified CM 7.1(3), Unified Mobility call flows did not support population of the RDNIS field or SIP Diversion Header. Beginning with Unified CM 7.1(3)*, RDNIS or SIP Diversion Header may now be populated with the enterprise number of the mobility- enabled user making/receiving the call. Configuration requirement: – For H.323 or MGCP gateways: On the gateway configuration page under the Call Routing Information - Outbound Calls section, the Redirecting Number IE Delivery – Outbound check box must be checked – For SIP trunks: On the trunk configuration page under the Outbound Calls section, the Redirecting Diversion Header Delivery – Outbound check box must be checked. Why should we care? . Settings may help in scenarios where enterprise wishes to send original caller ID for calls extended to the mobility-enabled user‟s RD, but the provider restricts outbound caller ID on the trunk. Some providers may honor the RDNIS or SIP Diversion Header and allow unrestricted caller ID on the trunk. Customer should check with their provider to determine their caller ID and RDNIS/SIP Diversion Header policy. UC SEVT * Note that this feature is also available with Unified CM 6.1(4). UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5 Cisco Unified Mobile Communicator 7.1 UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6 Cisco Unified Mobile Communicator Cisco Unified Mobile Communicator includes the Overview following set of features: Cisco Unified Mobile Communicator (CUMC) – Enterprise directory lookups and single sign-on solution enables mobile users to utilize enterprise – Secure text messaging between CUMC clients* applications from their mobile phones using a mobility client that communicates with a mobility – Presence integration* server inside the enterprise (client-server architecture) – Enterprise visual voicemail and MWI iPhone client – Conference notifications and click-to-join (Call Me)* name is Cisco PSTN Mobile – Desk phone call log integration Mobile Voice – Dial-via-office* Network New – Mobile Connect (via Unified Mobility integration) Cisco Unified Presence PSTN iPhone Gateway Cisco Unified CM Microsoft Active Cisco Unified Cisco Unity/ Directory Mobile Communicator Unity U Connection DMZ Mobile Data Network (Data Channel) Internet Cisco MP MP MeetingPlace Microsoft Exchange Cisco Unified Cisco Adaptive Enterprise and UC Mobility Advantage Security Applications Appliance (ASA) UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential * Not supported on all client 7 Cisco Unified Mobile Communicator Cisco Mobile: Feature overview . Cisco Mobile, the Cisco Unified Mobile Communicator client for the iPhone supports the following features: Conferencing integration including Call Me (AKA click-to-join) feature (requires Cisco MeetingPlace and Microsoft Exchange*) Dial-via-Office Forward (DVO-F) for enterprise dialing (requires Unified CM 7.1(3)) Enterprise visual voicemail and message waiting indication (requires Cisco Unity or Unity Connection) Desk phone call log integration (requires Unified CM) Enterprise directory lookups and single-sign-on (requires Microsoft Active Directory) Mobile Connect and Mobile Connect on/off remote toggle (when integrated with Unified Mobility on Unified CM) . Unlike previous CUMC clients, Cisco Mobile does not support the following features: X Presence integration/services X Text messaging * Call Me feature does not require Microsoft Exchange UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8 New Cisco Unified Mobile Communicator Cisco Mobile: Conferencing Integration/Meetings MeetingPlace meeting list retrieved from user‟s Microsoft Exchange mailbox (via WebDAV). Meetings no longer have to be scheduled via Outlook Plugin . Meetings can be scheduled via MeetingPlace web interface . Meeting invites manually created via calendar, forwarded MeetingPlace invites and forwarded calendar invites are all supported provided invite includes cump:// meeting link . Requirement: MeetingPlace email templates must be updated with cump:// meeting link 1:45 PM Dept. All Hands > UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9 New Cisco Unified Mobile Communicator Cisco Mobile: Conferencing Integration/Meetings (cont.) . Call Me (Click-to-join) is facilitated via SOAP request directly to Meeting Place server. – Users can now directly connect into meetings without having to enter meeting IDs or passwords. – Not supported with MeetingPlace Express. Meetings with WebEx share will cross-launch the Cisco WebEx Meeting Center client (if installed). UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10 Cisco Unified Mobile Communicator Cisco Mobile: Settings and Connection Status . Client settings access via button. – Access to Mobile Connect on/off toggle switch – Dial-via-Office options – Account information – Connection Status . Connection Status settings screen provides information regarding overall health of server connection as well as specific features – Online – Disabled – Initializing . In addition to Connection Status, the status bar at the top of the screen provides various icons and text indicating various stages of connectivity and/or application status UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11 New Cisco Unified Mobile Communicator Cisco Mobile: Dial-via-Office Forward (DVO-F) . Call signaling is sent by CUMC to (972) 555-7890 Unified CM verifies inbound Unified CM via caller ID and then sets up call to CUMC dialed number CUMA server (972 555-7890). Unified CM returns the system Enterprise Feature Access (EFA) using SIP number back to CUMA which 5 Call is connected between forwards the number back to CUMC CUMC and dialed PSTN number (972 555-7890). 6 Call is anchored in the enterprise. Mobile Voice Network Cisco Unified . Media travels CM Cluster over mobile 4 Unified voice Mobility SIP MMP over MMP over 3 2 network/ CUMC client receives SSL SSL EFA number and PSTN automatically dials CUMA server into the system. * Mobile Data forwards SIP INVITE Network/ to Unified CM Cisco Mobile Internet ASA w./ Cisco Unified TLS Proxy Mobility . With call anchored, user 1 Advantage Server can invoke Unified Mobility CUMC user wishes to dial PSTN number 972 555-7890 mid-call features (via DTMF) via enterprise. SIP call request extended over data channel and desk phone pickup to CUMA server using MMP * iPhone software version 3.1. Version 3.0 over SSL. UC SEVT requires manual selection of Call button UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12 New Cisco Unified Mobile Communicator Cisco Mobile: DVO-F Settings and Interface
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