Technical Updates on Cisco UC Mobility Solution

Roland Javines Ong Consulting Systems Engineer UC & Collaboration Technologies-Asia Pacific [email protected]

Headquarters

WAN Unified Mobility User

PSTN

Unified Mobility includes the following set of features:

Unified Mobility – Mobile Connect (aka SNR) User – Mobile Voice Access (MVA) Unified Mobility provides a – Enterprise Feature Access (EFA) mechanism for associating a user‟s – Desk Phone and Remote Destination pickup enterprise desk phone (or – Single Enterprise Voicemail Box enterprise DN) to their mobile – Mid-call Supplementary Services device(s). Time of Day Access Lists UC SEVT – UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3 Cisco Unified Mobility New Mobile Voice Access (MVA): SIP VXML Gateway . MVA 2-stage dialing is facilitated by VXML script on the enterprise gateway which uses HTTP to relay DTMF digits and receive IVR Prompts . Previously only H.323 could be used to signal call leg setup and connection. . Beginning with Unified CM 7.1(3) SIP is also supported for call leg setup and connection signaling. . For MVA hair pinning deployments (used when PSTN gateway is not H.323 or SIP), H.323 VXML is the only supported VXML gateway protocol

H.323 Dial-peer SIP Dial-peer dial-peer 55509870 voip dial-peer 55509870 voip destination-pattern 5550987 OR destination-pattern 5550987 session target ipv4: 10.1.1.2 rtp payload-type nse 99 codec g711ulaw dtmf-relay h245-alphanumeric session protocol sipv2 no vad session target ipv4: 10.1.1.2 dtmf-relay rtp-nte codec g711ulaw H.323 or SIP no vad Mobile Voice Access VXML Directory Number: Gateway Publisher 10.1.1.1 555 0987 PSTN H.323 or SIP Cisco Unified Subscriber 1 Communications 10.1.1.2 Manager cluster HTTP

application service mva http://10.1.1.1:8080/ccmivr/pages/IVRMainpage.vxml ! Voice media dial-peer 1234 pots service mva HTTP incoming called-number 5550987 UC SEVT no digit-strip H.323 or SIP signaling UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4 Cisco Unified Mobility New RDNIS and SIP Diversion Headers . Prior to Unified CM 7.1(3), Unified Mobility call flows did not support population of the RDNIS field or SIP Diversion Header. . Beginning with Unified CM 7.1(3)*, RDNIS or SIP Diversion Header may now be populated with the enterprise number of the mobility- enabled user making/receiving the call. . Configuration requirement: – For H.323 or MGCP gateways: On the gateway configuration page under the Call Routing Information - Outbound Calls section, the Redirecting Number IE Delivery – Outbound check box must be checked – For SIP trunks: On the trunk configuration page under the Outbound Calls section, the Redirecting Diversion Header Delivery – Outbound check box must be checked. Why should we care? . Settings may help in scenarios where enterprise wishes to send original caller ID for calls extended to the mobility-enabled user‟s RD, but the provider restricts outbound caller ID on the trunk. . Some providers may honor the RDNIS or SIP Diversion Header and allow unrestricted caller ID on the trunk. . Customer should check with their provider to determine their caller ID and RDNIS/SIP Diversion Header policy. UC SEVT * Note that this feature is also available with Unified CM 6.1(4). UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5 Cisco Unified Mobile Communicator 7.1

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6 Cisco Unified Mobile Communicator Cisco Unified Mobile Communicator includes the Overview following set of features: Cisco Unified Mobile Communicator (CUMC) – Enterprise directory lookups and single sign-on solution enables mobile users to utilize enterprise – Secure text messaging between CUMC clients* applications from their mobile phones using a mobility client that communicates with a mobility – Presence integration* server inside the enterprise (client-server architecture) – Enterprise visual voicemail and MWI iPhone client – Conference notifications and click-to-join (Call Me)* name is Cisco PSTN Mobile – Desk phone call log integration Mobile Voice – Dial-via-office* Network New – Mobile Connect (via Unified Mobility integration)

Cisco Unified Presence PSTN iPhone Gateway

Cisco Unified CM Microsoft Active Cisco Unified Cisco Unity/ Directory Mobile Communicator Unity U Connection DMZ Mobile Data Network (Data Channel) Internet Cisco MP MP MeetingPlace Microsoft Exchange Cisco Unified Cisco Adaptive Enterprise and UC Mobility Advantage Security Applications Appliance (ASA) UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential * Not supported on all client 7 Cisco Unified Mobile Communicator Cisco Mobile: Feature overview . Cisco Mobile, the Cisco Unified Mobile Communicator client for the iPhone supports the following features:  Conferencing integration including Call Me (AKA click-to-join) feature (requires Cisco MeetingPlace and Microsoft Exchange*)  Dial-via-Office Forward (DVO-F) for enterprise dialing (requires Unified CM 7.1(3))  Enterprise visual voicemail and message waiting indication (requires Cisco Unity or Unity Connection)  Desk phone call log integration (requires Unified CM)  Enterprise directory lookups and single-sign-on (requires Microsoft Active Directory)  Mobile Connect and Mobile Connect on/off remote toggle (when integrated with Unified Mobility on Unified CM) . Unlike previous CUMC clients, Cisco Mobile does not support the following features: X Presence integration/services X Text messaging * Call Me feature does not require Microsoft Exchange UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8 New Cisco Unified Mobile Communicator Cisco Mobile: Conferencing Integration/Meetings MeetingPlace meeting list retrieved from user‟s Microsoft Exchange mailbox (via WebDAV). . Meetings no longer have to be scheduled via Outlook Plugin . Meetings can be scheduled via MeetingPlace web interface . Meeting invites manually created via calendar, forwarded MeetingPlace invites and forwarded calendar invites are all supported provided invite includes cump:// meeting link . Requirement: MeetingPlace email templates must be updated with cump:// meeting link

1:45 PM Dept. All Hands >

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9 New Cisco Unified Mobile Communicator Cisco Mobile: Conferencing Integration/Meetings (cont.) . Call Me (Click-to-join) is facilitated via SOAP request directly to Meeting Place server. – Users can now directly connect into meetings without having to enter meeting IDs or passwords. – Not supported with MeetingPlace Express. . Meetings with WebEx share will cross-launch the Cisco WebEx Meeting Center client (if installed).

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10 Cisco Unified Mobile Communicator Cisco Mobile: Settings and Connection Status . Client settings access via button. – Access to Mobile Connect on/off toggle switch – Dial-via-Office options – Account information – Connection Status . Connection Status settings screen provides information regarding overall health of server connection as well as specific features – Online – Disabled – Initializing . In addition to Connection Status, the status bar at the top of the screen provides various icons and text indicating various stages of connectivity and/or application status

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11 New Cisco Unified Mobile Communicator Cisco Mobile: Dial-via-Office Forward (DVO-F) . Call signaling is sent by CUMC to (972) 555-7890 Unified CM verifies inbound Unified CM via caller ID and then sets up call to CUMC dialed number CUMA server (972 555-7890). Unified CM returns the system Enterprise Feature Access (EFA) using SIP number back to CUMA which 5 Call is connected between forwards the number back to CUMC CUMC and dialed PSTN number (972 555-7890). 6 Call is anchored in the enterprise. Mobile Voice Network Cisco Unified . Media travels CM Cluster over mobile 4 Unified voice Mobility SIP MMP over MMP over 3 2 network/ CUMC client receives SSL SSL EFA number and PSTN automatically dials CUMA server into the system. * Mobile Data forwards SIP INVITE Network/ to Unified CM Cisco Mobile Internet ASA w./ Cisco Unified TLS Proxy Mobility . With call anchored, user 1 Advantage Server can invoke Unified Mobility CUMC user wishes to dial PSTN number 972 555-7890 mid-call features (via DTMF) via enterprise. SIP call request extended over data channel and desk phone pickup to CUMA server using MMP * iPhone software version 3.1. Version 3.0 over SSL. UC SEVT requires manual selection of Call button UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12 New Cisco Unified Mobile Communicator Cisco Mobile: DVO-F Settings and Interface . Dial Options screen provides DVO settings:  Dial via Office  Dial using iPhone (direct dial)  Select per Call (user prompted) . User can also specify numbers that bypass DVO

1 2 3

1 User dials number (or selects contact)

2 Dial-via-office call setup

3 Call to system connected and ring back is heard as target phone is called

. Timer: At initiation of DVO-F call Unified CM sets 30 second timer. Inbound call from Cisco Mobile device must be received before this timer expires or DVO-F call will fail. . Caller ID requirement: Unified CM correlates caller ID of inbound call from Cisco Mobile with SIP invite received over data channel. If inbound caller ID is not received or does not match, DVO-F call will fail

! Inbound caller ID must be received by Unified CM for DVO-F calls to succeed CAUTION

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14 Cisco Unified Mobile Communicator Cisco Mobile: DVO-F Design Considerations (cont.) . Dialing into system: Number used by Cisco Mobile client to dial into the system is the Enterprise Feature Access number. However, configuration within Unified CM is critical – Dial-via-Office Forward Service Access Number (configured under System > Service Parameters for Cisco CallManager service in the Clusterwide Parameters (System - Mobility) section) If DVO-F Service Access Number is configured, Cisco Mobile will receive this service number as configured and will attempt to dial into the … system using this number … This number must be mobile voice network/ ! PSTN routeable and ultimately terminate at the EFA directory number on the system (see CAUTION below) or DVO-F call will fail.

– Enterprise Feature Access Directory Number (configured under Call Routing > Mobility Configuration) If DVO-F Service Access Number is not configured, Cisco Mobile will receive the EFA directory number as configured and will attempt to dial into the system using this number

! This number must be mobile voice network/ PSTN routeable or DVO-F call will fail. UC SEVT CAUTION UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15 Cisco Unified Mobile Communicator Dial-via-Office: DVO-F v. DVO-R Comparison

iPhone

Dial-via-Office Dial-via-Office Reverse/Call Back Forward (DVO-R) (DVO-F) Inbound Caller ID required No Yes Enterprise Feature Access number must be reachable from PSTN No Yes No No (version 3.0 requires User interaction required after dialing call (call back leg is auto- manual selection of answered) Call button) User‟s enterprise number presented to Yes Yes called party * * Provided PSTN provider supports caller ID UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16 New Cisco Unified Mobile Communicator Cisco Mobile: iPhone Provisioning Provisioning of Cisco Mobile iPhone client is a multi-step process. User downloads Cisco Mobile client from App Store either directly onto the iPhone User logs into CUMA User portal and or via a PC and loads on iPhone using provisions phone (enters Country, iTunes. Provider, Make/ Model, and Mobile Number). Alternatively administrator Cisco Mobile can provision CUMA Admin activates user on Admin portal

1 CUMA sends email to user containing: 2 1. Provisioning link 2. Manual provisioning information.

MMP 4 over SSL 3

Mobile Data DMZ After application is on the iPhone Network5 / GPRS user taps the provisioning link in (Data Channel) MMP the email to launch the client and over SSL pre-configure CUMA server hostname, port number, user ID and mobile number. Alternatively Internet 6 user can enter provisioning information manually (see step 3). User is prompted for Active Directory password and upon successfully ASA Cisco Unified authentication client provisioning Mobility Advantage process is complete and user can Default clientTLS connection Proxy port: begin using the application UC SEVT TCP port 5443 (SSL) UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17 Cisco Unified Mobile Communicator For Your Mobile OS Feature Summary Reference

iPhone

Enterprise Directory Lookup and single sign-on    

Enterprise Desk Phone Call Log Integration    

IM/Text Messaging   

Presence   

Voicemail (visual and MWI)    

Conference Integration – Meeting List *    

Conferencing Integration – Call Me (click-to-join) 

Dial-via- Office (DVO-F) 

Dial-via-Office Reverse/Callback (DVO-R)   Mobile Connect (Single Number Reach) †    

UC SEVT Microsoft Exchange required † Via integration with Unified Mobility UC Mobility Technical Update – Sept. 2009 * © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18 New Cisco Unified Mobile Communicator Cisco Unified Mobility Advantage: What‟s New . MCS-7825 H4/I4 servers supported for up to 250 CUMC clients/users . Microsoft Active Directory 2008 support . Microsoft Exchange is no longer required – Still required for conferencing, personal contacts, and calendaring integration . Test Config button to verify proper Enterprise Adapter configurations

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19 New Cisco Unified Mobile Communicator Cisco Unified Mobility Advantage: What‟s New (cont.) CUMA now supports bulk-administration of users and devices

Additional Resources For Your Referenc For additional information about Unified Mobility and e Cisco Unified Mobile Communicator solutions:

Check out the Unified Communications SRND for Communications Manager 7.X at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.ht ml Consult product documentation and collateral: Unified Mobility: http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmobmgr.html Cisco Unified Mobile Communicator/Cisco Unified Mobility Advantage solution: http://www.cisco.com/go/mobilecommunicator http://www.cisco.com/en/US/partner/products/ps7270/tsd_products_support_series_home.html http://www.cisco.com/en/US/products/ps7270/products_device_support_tables_list.html http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fscumacumc.html

True Fixed Mobile Convergence

Continuous, consistent experience across devices, applications and networks

Your mobile device consistently manages the session

The network is the provider of all services, applications, and content.

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23 What is true FMC? Seamless mobility across networks With FMC you get enterprise services regardless if you are in the network or not.

Your ability to make and receive calls directed to your corporate presence is not affected.

ROI from both hard dollar savings and increased productivity are both attainable.

True integration to backend

Mobile Call Connect mVPN Communicator WebEx

Wireless LAN Mobile Operator Internet The Home Ethernet LAN Wi-Fi Hotspot Business Data Center

• Cisco TAC supported • All Cisco sold Support Sales • New lower pricing

Most Compelling FMC in market Deployment Features

• Seamless Auto- • Device Management handoff (Afaria/FromDistance ,others) • XML Integration • Co-resident with • WebEx CUMC Pricing • Mobile VPN

• Lower price point • Bundled with CUMC

. All sales will now route through Cisco . No Nokia partners needed . Currently available as a SKU on Cisco’s price list – new lower price NOK-SCCP-CCM-1 NOK-SCCP-CCM-5 NOK-SCCP-CCM-10 NOK-SCCP-CCM-25 NOK-SCCP-CCM-50 NOK-SCCP-CCM-100

. Cisco TAC will now support the NCC client . No need to sell Nokia support (bundled into cost of SKU) . TAC can escalate to BU and Nokia development if needed . Cisco support contract needed Simple support model

Partner calls Cisco TAC –> TAC resolves or escalates to BU –> BU escalates to Nokia if needed

. Builds on 1.1.3 SCCP capabilities . Automatic seamless handover between networks . Personal and Business Mode . XML Application Support . “+” prefix configuration . Supported devices: E51, E52, E55, E61i, E63, E66, E71, E72, E75, E90 . Supported with CUMC v7 Not supported on the AT&T Nokia E71x Auto-handoff only on E72, E75, E52, E55 UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29 Nokia Call Connect 2.0 feature set

SCCP features (abbreviated) . New call . Call Forward . “+” mapping / conversion . Hold . Do Not Disturb . Handoff wi-fi -> cellular (manual) . Resume . Call Waiting . Handoff wi-fi -> cellular . Transfer . Client registration status (seamless auto) . Conference . Caller ID . Handoff cellular -> wi-fi . Pickup . Localization (manual) . Group Pickup . Multiple Lines (2) . Handoff cellular -> wi-fi (seamless auto) . Park . Busy trigger (3) . SNR -> wi-fi handoff (manual . TFTP support . “+” prefix support or seamless auto) . CUCM registration status . Mobile Connect (SNR) . DVO -> wi-fi handoff integration . Cisco device integration vs third party (manual or seamless auto) . XML browser support . Voicemail indication . Configurable handoff . CUCM Directory access threshold . CUCM fallback (2.1) . CUCM Services access . Configurable default call . OMA DM (remote provisioning type (cellular / voip) support) . Generic VoIP prefix (2.1) . Auto presence update . CUMC co-residence

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30 NCC 2.0 builds on version 1.1.3, introducing auto-handoff and XML - no new components required for handoff. How does handoff work?

Enterprise Services

Mobile Wireless NCC calls Handoff number on second line to retrieve Directory IP/cellular call for handoff – same operation from wi-fi to Presence cellular, and cellular to wi-fi SCCP Voice channel

Voice mail

-78dBm Collaboration Wi-Fi Signal Level (5556661212) Handoff Number Cellular Only – Call Handoff threshold (configurable) anchored to CUCM

voice path

UC SEVT Call Control UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 31 CUMC as mobile softphone (CUMC + NCC) CUMC Dial-via-Office CUMC can operates like VoIP client without QoS issues over 3G. Calls are routed back over the cellular network, but all calls are carried on the IP / CUCM based network. Remote corporate calling without need for VPN. Nokia Call Connect VoWLAN Dial VoIP over the WLAN using native Nokia interface.

Requires: CUCM 7.1(3)** and higher CUMC 7.0 client and higher CUMA 7.0 server and higher ASA (mobile licenses free) Nokia Call Connect 2.0 (Integrations to Unity, CUP, MeetingPlace not required)

Features: Call anchoring through CUCM Cost savings – calls routed to mobile are inbound Caller ID is corporate only Centralized call logs (CDR) Missed call log integration UC SEVT UC MobilityAuto Technical-handoff Update – Sept.to 2009wi-fi (with NCC) © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 32 Mobility Feature Guidelines

Feature Product Requirement

Voice over WLAN Nokia Call Connect CUCM Server + NCC application

Seamless Auto Handoff Nokia Call Connect CUCM Server + NCC application

Dial-via-Office Mobile Communicator CUMA Server and client+ remote access method + CUCM Server

Enterprise VisualVoicemail Mobile Communicator CUMA Server with client+ remote access method + CUCM Server + Unity or Unity Connection Voicemail

Presence Mobile Communicator CUMA Server with client + remote access method + CUCM Server + CUP Server

Remote Directory Access Mobile Communicator CUMA Server with client + remote access method

Max Users: Nokia Call Connect = 15,000 per cluster Max Users: Mobile Communicator = 1000 per cluster (multiple servers with testing, 15,000 per cluster in 2010)

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 33 New Initiatives – Pricing Bundle One SKU will add the following capabilities: . CUMC v7 client . Nokia Call Connect for Cisco v2.0 . Single Number Reach . Device Licenses

Comparison to non-bundle CUMC-NOK-BUNDLE = $360 Feature + DLUs CUMC $50 1 (=$50) New List Price on Nokia SKU $110* NCC $200 6 (=$300)

* Final price between $100 - $120 still pending SNR 2 (=$100) Total = $700

+ +

Seamless Handoff Cost Savings Higher Productivity

Single Number Reach -> WLAN Dial-via-office Corporate dialing Dial-via-Office -> WLAN Voice over WLAN Presence enabled directory WLAN -> Cellular Data over WLAN Visual Voicemail CUMC data -> WLAN (Continuous Presence)

. Licensing is now front ended by Cisco . Two types of licensing are available: trial and enforced . Trial licensing is available for 60 days, no Cisco input needed . Enforced is required after 60 days, requires customer to purchase license . To license send the following information to the licensing alias: [email protected] or go to http://ucbu-tme.cisco.com/tutorials.htm and follow the link to the request tool at the top of the page.

• Browser based access to meetings View Presentations and Annotations View Participant List View Meeting Info • Integrated audio and web conferencing on 3G or WiFi Also supports integrated data on WiFi and audio on 2G • Tested Nokia Smartphones Nokia E71, Nokia E75, Nokia N97 and other E and N series phones Available Q3 2009 Available Q3 2009 (on WBS27)

Enabling users to access enterprise intranet services securely from mobile devices with the Web Browser, Mail for Exchange or special purpose mobile client applications. Solution Components: . Nokia Mobile VPN Client for Symbian S60 3rd edition Feature Pack1 or newer Smartphones with the Nokia OMA DM client features for secure over-the-air management. S60 Device specs at: http://www.forum.nokia.com/devices/matrix_s60_1.html . Cisco ASA5xxx and IOS VPN GW including support for installed base of VPN3000 Designed for: . Enterprises who want to extend mobile access to business applications . Business owners who need scalable and secure mobile connectivity for mobile employees . There are more than 80 million Nokia S60 3rd Edition Feature Pack1 or newer users to realize the benefits of Nokia Mobile VPN with Cisco VPN infrastructure

• Single number identity, not just single number reach • “Two Way” solution • Enterprise number used for both inbound and outbound calling • Appears as if you are sending or receiving call at desk phone even when mobile • Mobile calls anchored in Cisco Unified CM • Standard dialing permissions apply • Ability to audit, log, and record outbound mobile calls • Mobile calls from BlackBerry smartphone are authenticated by the BlackBerry Enterprise Server • Leverages the existing BlackBerry security model • Mobile calls initiated from the Cisco Unified CM using data channel for call setup • Client code distributed and updated Over-The-Air

Features

• Integrated Client • Mid-call Transfer • Secured Authentication • Call waiting/hold/resume • Dial-via-office, Corporate • Message Waiting Indicator Caller ID • Move call from BlackBerry to • Call Filtering desk

Dial via Office Mid-call features

Apply Policy

BlackBerry smart phone is Calling Party

Data Path Voice Path 4. BlackBerry MVS Server responds back with data message informing the BlackBerry smartphone a call will be delivered to it. BlackBerry® Wireless Smartphones Networks with Internet BlackBerry® Corporate MVS Client Firewall

BlackBerry® Enterprise Server with BlackBerry® MVS Services 1. BlackBerry MVS user dials internal extension or external phone number Voice Network BlackBerry ® MVS 2. Secured data packet is Server created containing the 5. BlackBerry MVS Server BlackBerry MVS signaling instructs the PBX to initiate a for call setup. call to the BlackBerry smartphone. 3. BlackBerry Enterprise Server decrypts secure packet and 6. BlackBerry smartphone matches passes call setup info to incoming call with the expected calling BlackBerry MVS Server. line ID and automatically answers the call. Cisco Unified Communications Manager 6.1 or later 7. BlackBerry MVS Server instructs PBX to initiate a call to the dialed number. Called Party Desk phone 8. UCM connects the two call UC SEVT legs. UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 43 Inbound Call Flow BlackBerry MVS Server for Cisco Unified Communications Manager 6.1 or Later

BlackBerry smartphone is Called Party Data Path 6. BlackBerry MVS Server Voice Path 5. BlackBerry Enterprise Server instructs PBX to initiate a call to encrypts data message and the BlackBerry smartphone. passes onto BlackBerry BlackBerry® smartphone. Smartphones Wireless with Networks BlackBerry® Internet MVS Client Corporate Firewall

BlackBerry® Enterprise Server with BlackBerry® MVS Services Outside Caller

Voice 1. Calling party Network calls BlackBerry BlackBerry MVS user‟s ® MVS Server extension.

2. BlackBerry MVS Server 4. BlackBerry MVS Server sends receives incoming call for a data message, including BlackBerry MVS user. calling party name and number, 7. The BlackBerry smartphone informing the BlackBerry matches incoming call with the smartphone a call will be Cisco Unified expected calling line ID then rings delivered to it. Communications Manager displaying calling party number and 6.1 or later name.

3. BlackBerry MVS Server 8. UCM connects the instructs UCM to ring all Called Party two call legs, devices in user‟s profile Desk phone dropping extra call legs UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 44 Solution Components

MVS Requirements UC Requirements

- Windows 2000,2003,2005 - UCM 6.1 or later

-Microsoft SQL Server 2000,2003,2005 -MVS client specific cop file

- BES 4.1 SP5 for Exchange, Lotus or - Unity/Cxn 6.x or later ? GroupWise

- Blackberry Devices: Pearl, Curve (8300,8900 series), 8700 series, 8800 series, Bold 9000, Storm (Verizon?)

-Blackberry device software 4.5 or later

- MVS Server and Client software

- Add MVS client phone type

- Create SIP Trunk -> MVS

- Both device and trunk SIP Ports should match MVS ports

- Add telephony connector per UCM subscriber

- Provide calling party ANI

- Apply translation pattern as necessary

- Provide mobile number and extension

- Extension for move to desk (can be different from desk #)

- Apply config template and class of service

- 2000 users per MVS server. Can scale by adding more servers (SQL server permitting)

- Applied to MVS users

- Corresponds to UCM,Unity connector

- Provides call filtering capability

Features (being investigated) – Phase 2+ (OEM) • Synchronized call logs • Voice integration into Applications • Visual Conferencing • Support for VoWLAN • Visual Voicemail • Further enhancements to • Integration with Meeting Phase 1 features place and WebEx

Scenario A: Scenario B: Scenario C: Multi vendor Hybrid RIM ONLY

1. Qualify Customer Situation : 1. Qualify Customer Situation : 1. Qualify Customer Situation :  Support multiple handset vendors  Support multiple handset vendors  Support RIM handsets only  Deploy single server  Demand native RIM UE  DVO, mid-call, call logs only  Deploy multiple servers ok  Deploy single server

2. Sales Action : 2. Sales Action : 2. Sales Action :  Position CUMC v7.0  Position CUMC v7.0 w/o DVO  Position RIM MVS  AND position RIM MVS

3. Delivered Features : 3. Delivered Features : 3. Delivered Features :  All CUMC v7 features  Native DVO and mid call dialing  DVO, mid call dialing, and call logs experience  „Other‟ CUMC v7 features

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 51 UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 52 Appendix

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 53 Cisco Unified Mobile Communicator Cisco Mobile: Contacts and Recent Calls . Contacts: Corporate directory lookups with contact details . Recent Calls: Desk phone call log integration – counter and contact details

UC SEVT UC Mobility Technical Update – Sept. 2009 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 54 Cisco Unified Mobile Communicator Cisco Mobile: Visual Voicemail . Voicemail MWI counter . Voicemail list . Click to download and play the message . MWI synced with enterprise desk phone