DOCSLIB.ORG

La Opinión Global De Los Maîtres Sobre El Dinescape Y La Fidelidad Del Comensal En Los Restaurantes De Zaragoza: Análisis Sociológico Y Propuestas De Mejora

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
La Opinión Global De Los Maîtres Sobre El Dinescape Y La Fidelidad Del Comensal En Los Restaurantes De Zaragoza: Análisis Sociológico Y Propuestas De Mejora 2018 49 José María Puyuelo Arilla La opinión global de los maîtres sobre el dinescape y la fidelidad del comensal en los restaurantes de Zaragoza: análisis sociológico y propuestas de mejora Departamento Ciencias Agrarias y del Medio Natural Director/es Sanagustin Fons, María Victoria Reconocimiento – NoComercial – © Universidad de Zaragoza SinObraDerivada (by-nc-nd): No se Servicio de Publicaciones permite un uso comercial de la obra original ni la generación de obras derivadas. ISSN 2254-7606 Tesis Doctoral LA OPINIÓN GLOBAL DE LOS MAÎTRES SOBRE EL DINESCAPE Y LA FIDELIDAD DEL COMENSAL EN LOS RESTAURANTES DE ZARAGOZA: ANÁLISIS SOCIOLÓGICO Y PROPUESTASAutor DE MEJORA José María Puyuelo Arilla Director/es Sanagustin Fons, María Victoria UNIVERSIDAD DE ZARAGOZA Ciencias Agrarias y del Medio Natural 2018 Repositorio de la Universidad de Zaragoza – Zaguan http://zaguan.unizar.es Departamento de Ciencias Agrarias y del Medio Natural Facultad de Veterinaria LA OPINIÓN GLOBAL DE LOS MAÎTRES SOBRE EL DINESCAPE Y LA FIDELIDAD DEL COMENSAL EN LOS RESTAURANTES DE ZARAGOZA: ANÁLISIS SOCIOLÓGICO Y PROPUESTAS DE MEJORA. Tesis Doctoral Doctorando: José Mª Puyuelo Arilla Directora: Mª Victoria Sanagustín Fons Zaragoza (España), mayo de 2017 Imagen del tenedor y cuchara del pie de página, disponible en: https://lh3.googleu- sercontent.com/YwNxFVpjPClVcunvvV52eLl4-XVxKV7R80ZNFlOUmllGrSJxyxumksm0Og- gids3RXFJDkA=s170. Fotografías propias al inicio de los capítulos de la tesis: Capítulo 1 (Taberna del Alabar- dero en Sevilla), 2 (ídem), 3 (Botín en Madrid), 4 (Diverxo en Madrid), 5 (Congreso HOST en San Sebastián), 6 (Lhardy en Madrid), Anexos (Botín) y Bibliografía (Taberna del Alabardero). Fotografías propias de la contraportada, de arriba hacia abajo: Botín, la casa de comi- das más antigua del mundo; Lhardy, el restaurante más antiguo de España y Diverxo, uno de los restaurantes más innovadores del mundo. AGRADECIMIENTOS A los sesenta y ocho jefes de sala que con su generosidad colaborativa han hecho posible la UHDOL]DFLµQGHHVWDWHVLV\PLVLQFHURDJUDGHFLPLHQWRSRUVXLQߒXHQFLDSRVLWLYDD$EHO9DOYHUGH$GH- la Balderas, Ainhoa Ormazabal, Alberto Berga, Alberto López, Alejandro Toquero, Alfonso Gil, Alicia Gracia, Alicia Langreo, Amparo Llamazares, Ana Acín, Ana Bravo, Ana Olaizola, Ángel de Uña, Ángel Jiménez, Ángel Luis González, Antonio Presencio, Antonio Sango, Antonio Vercet, Arantza Madariaga, Arturo Gastón, Asier Arriluzea, Asunción Fernández-Villarán, Aurelio García, Azucena Gracia, Balbino Lacosta, Bárbara Calvaresi, Berta Barrio, Blanca Simón, Blanca Zayas, Bruce Taylor, Bruno Castellucci, Carlos Acirón, Carlos Flavián, Carlos Gómez, Carlos Gónzalez, Carlos Orgaz, Carlos Veiga, Carmen Abad, Carmen Berné, Carmen Urbano, Carmina Fandos, Cristina Mallor, Cristina Martínez, Damià Se- rrano, Daniel López, Daniel Marugán, Daniel Sáenz, David Izquierdo, David Muñoz, Diego Coquillat, Dolores Raigón, Dolors Setó, Domenec Biosca, Domingo Mancho, Eduardo Serrano, Elena Allué, Ele- na González, Emilio Gállego, Emilio Manrique, Emilio Morales, Encarnación Estremera, Eneko Atxa, Enrique Barrado, Enrique Castels, Enrique Fantova, Enrique Sáez, Erik Wolf, Erika Silva, Eva Campo, Felipe Gómez, Fernando Blasco, Fernando Gallardo, Fernando García, Francisco Marcén, Francisco Martínez, Gemma Sausán, Gloria Rodríguez, Ignacio Domingo, Ignacio Oliván, Iker Urcelay, Inmacu- lada Armisén, Iñaki Gaztelumendi, Isabel Coderch, Itziar Epalza, Jaume Biarnés, Jaume Marin, Javier Blanco, Javier Blasco, Javier Bona, Javier Robles, Javier Sánchez, Javier Tarazona, Javier Velázquez, Jesús Boíllos, Jesús Herrero, Jesús Marco, Joantxo Llantada, Joaquín Aibar, Joaquín Aldás, Joaquín Coll, Joaquín Olona, Jon Eguskiza, Jordi Montañés, Jordi Tresserras, Jorge Bernués, Jorge Hernández, Jorge Marqueta, Jorge Pastor, Jorge Sarnago, José Aizega, José Ángel Oliván, José Antonio Guzmán, José Carlos Capel, José González, José Luis Galiana, José Luis Hervás, José Luis Solanilla, José Luis Yzuel, José Mª de Juan, José Mª Pisa, José Manuel Macarulla, José Miguel Mulet, Josema Azpeitia, Josep Roca, Josep Vallsmadella, Joxe Aizega, Juan Barbacil, Juan Buil, Juan Carlos Alcaide, Juan Carlos Matamala, Juan Manuel Garmendia, Juan Mediavilla, Juan Revenga, Justo Ripalda, Katharina Mormann, Koldo Royo, Laura Martínez, Lluis Pujol, Lourdes de Torres, Luis Antonio Sáez, Luis Berzo- sa, Luis Pardos, Luis Pérez, Luis Puyuelo, Luis Vaquer, Luisa Safont, Maider Etxaide, María Lafuente, Manel García, Manuel Blasco, Manuel Pardos, Manuel Parras, Manuel Romero, Marcos Ferrer, María Gómez, María Jordán, María López, Mariano Marejil, Mario Anamaría, Mario Cañizal, Marta Fernández, Mercedes Arruebo, Mercedes Sánchez, Metin Ege, Miguel Ángel García, Miguel Ángel Mainar, Miguel Ángel Vicente, Milagros Alcubilla, Mónica Vázquez, Nacho Escartín, Neringa Kalpokaite, Olga Conde, Óscar Carrión, Pablo Muñoz, Patricia Sierra, Patrícia Sola, Pilar Martín, Pedro Escriche, Pedro Jimé- nez, Pere Castells, Pilar Catalán, Pilar Fernández, Puy Trigueros, Rafael Ansón, Rafael Bardají, Rafael del Rey, Rafael Expósito, Rafael Nasarre, Ramiro Canal, Ramón Dios, Raquel González, Roberto Re- gueiro, Rodrigo Domínguez, Rosa Oria, Roser Mestre, Santi Dufol, Sara Remón, Sergio Bernués, Ser- gio Gil, Susana Cillaruelo, Tatiana Íñiguez, Toni Massanés, Valvanera Valero, Vicente Ferreira, Vicente Pinilla, Vicente Rubira, Víctor Viñuales, Xavier Medina Xhevrije Mamaqi, y Yolanda Sala. A mi ahijada Alba y mi cuñada Mar Índice ÍNDICE DE GRÁFICOS, TABLAS, IMÁGENES Y REDES GRÁFICOS )T¶ſEQ 6KRQFGCNKOGPVQQRNCVQGUVTGNNC .................................................................202 )T¶ſEQ .CTCVKQGPVTGGNPÕOGTQFGEQOGPUCNGUFKCTKQU[GNPÕOGTQFG VTCDCLCFQTGUſLQU.........................................................................................205 )T¶ſEQDKU .CTCVKQGPVTGGNPÕOGTQFGEQOGPUCNGUFKCTKQU[GNPÕOGTQFG VTCDCLCFQTGUVQVCNGU ſLQU[GXGPVWCNGU .....................................................205 )T¶ſEQ .CTCVKQGPVTGNCUWRGTſEKGFGNCUCNC[GNCHQTQO¶ZKOQFGNCOKUOC ........206 )T¶ſEQ 2QTEGPVCLGFGENKGPVGUſGNGU ......................................................................228 )T¶ſEQ 2QTEGPVCLGFGENKGPVGUGURQT¶FKEQU ...........................................................229 )T¶ſEQ 2QTEGPVCLGFGENKGPVGUSWGTGRKVGPXKUKVC ...................................................229 )T¶ſEQ 2QTEGPVCLGFGENKGPVGUSWGTGEQOKGPFCPCQVTQUUWXKUKVC .........................230 )T¶ſEQ 2QTEGPVCLGFGENKGPVGUSWGXKGPGPTGEQOGPFCFQURQTQVTQU ......................230 )T¶ſEQ %QQEWTTGPEKCUFGNEQPUVTWEVQſFGNKFCFEQPUWUEQPUGEWGPEKCU ...............235 )T¶ſEQ &KHGTGPEKCUFGNICUVQGPVTGGNENKGPVGſGN[GNENKGPVGGURQT¶FKEQ ................236 )T¶ſEQ &KHGTGPEKCUFGNITCFQFGSWGLCUGPVTGGNENKGPVGſGN[GNENKGPVG esporádico ..................................................................................................237 )T¶ſEQ &KHGTGPEKCUFGNITCFQFGGZKIGPEKCGPVTGGNENKGPVGſGN[GNENKGPVG esporádico ..................................................................................................237 )T¶ſEQ %QQEWTTGPEKCUFGNEQPUVTWEVQſFGNKFCFEQPUWUCPVGEGFGPVGU decisivos .....................................................................................................244 )T¶ſEQ %QQEWTTGPEKCUFGNEQPUVTWEVQſFGNKFCFEQPUWUCPVGEGFGPVGUOW[ importantes .................................................................................................245 )T¶ſEQ %QQEWTTGPEKCUFGNEQPUVTWEVQſFGNKFCFEQPUWUCPVGEGFGPVGU importantes .................................................................................................246 )T¶ſEQ %QQEWTTGPEKCUFGNEQPUVTWEVQſFGNKFCFEQPUWUCPVGEGFGPVGURQEQ importantes .................................................................................................248 )T¶ſEQ +PƀWGPEKCFGNCWDKECEKÎPFGNQUTGUVCWTCPVGUGPVTGXKUVCFQUGPNCſFGNKFCF del comensal ...............................................................................................250 )T¶ſEQ +PƀWGPEKCFGNJGEJQFGSWGGNTGUVCWTCPVGHQTOGRCTVGFGWPCCUQEKCEKÎP TGNGXCPVGGPGNUGEVQTRCTCſFGNK\CTCNEQOGPUCN .......................................251 )T¶ſEQ +PƀWGPEKCFGNCFGEQTCEKÎPRCTCſFGNK\CTCNEQOGPUCN ...............................251 I Índice )T¶ſEQ +PƀWGPEKCFGSWGGNTGUVCWTCPVGVGPICCNIWPCEGTVKſECEKÎPRÕDNKECQ RTKXCFCRCTCſFGNK\CTCNEQOGPUCN ..............................................................252 )T¶ſEQ +PƀWGPEKCFGSWGGNTGUVCWTCPVGTGCNKEG4GURQPUCDKNKFCF5QEKCN%QTRQTCVKXC RCTCſFGNK\CTCNEQOGPUCN ...........................................................................252 )T¶ſEQ +PƀWGPEKCFGNTWKFQKPVGTPQ TGXGTDGTCEKQPGU [GZVGTPQ VT¶ſEQ FGNQU TGUVCWTCPVGUGPNCſFGNKFCFFGNEQOGPUCN...................................................253 )T¶ſEQ +PƀWGPEKCFGNQUQNQTGUCITCFCDNGUGPGNTGUVCWTCPVGRCTCſFGNK\CTCN comensal.....................................................................................................253 )T¶ſEQ 2QTEGPVCLGFGEQOGPUCNGUTGIKQPCNGU .......................................................265 )T¶ſEQ 2QTEGPVCLGFGEQOGPUCNGUPCEKQPCNGU .......................................................265 )T¶ſEQ 2QTEGPVCLGFGEQOGPUCNGUKPVGTPCEKQPCNGU ...............................................266 )T¶ſEQ 6KRQUFGOQVKXCEKÎPFGNEQOGPUCN ..............................................................266 )T¶ſEQ %TKVGTKQICUVTQPÎOKEQ EQPQEKOKGPVQU .....................................................267 )T¶ſEQ %QQEWTTGPEKCUFGNCODKGPVGUGPUQTKCN.......................................................274 )T¶ſEQ %QQEWTTGPEKCUFGNCODKGPVGHÈUKEQ.............................................................275 )T¶ſEQ 2NCVQUGUVTGNNC .............................................................................................279
Load more

Recommended publications
  • Investor Book (PDF)
    INVESTOR BOOK EDITION OCTOBER 2016 Table of Contents Program 3 Venture Capital 10 Growth 94 Buyout 116 Debt 119 10 -11 November 2016 Old Billingsgate PROGRAM Strategic Partners Premium Partners MAIN STAGE - Day 1 10 November 2016 SESSION TITLE COMPANY TIME SPEAKER POSITION COMPANY Breakfast 08:00 - 10:00 CP 9:00 - 9:15 Dr. Klaus Hommels Founder & CEO Lakestar CP 9:15 - 9:30 Fabrice Grinda Co-Founder FJ Labs 9:35 - 9:50 Dr. Klaus Hommels Founder & CEO Lakestar Fabrice Grinda Co-Founder FJ Labs Panel Marco Rodzynek Founder & CEO NOAH Advisors 9:50 - 10:00 Chris Öhlund Group CEO Verivox 10:00 - 10:10 Hervé Hatt CEO Meilleurtaux CP Lead 10:10 - 10:20 Martin Coriat CEO Confused.com Generation 10:20 - 10:30 Andy Hancock Managing Director MoneySavingExpert K 10:30 - 10:45 Carsten Kengeter CEO Deutsche Börse Group 10:45 - 10:55 Carsten Kengeter CEO Deutsche Börse Group FC Marco Rodzynek Founder & CEO NOAH Advisors CP 10:55 - 11:10 Nick Williams Head of EMEA Global Market Solutions Credit Suisse 11:10 - 11:20 Talent 3.0: Science meets Arts CP Karim Jalbout Head of the European Digital Practice Egon Zehnder K 11:20 - 11:50 Surprise Guest of Honour 11:50 - 12:10 Yaron Valler General Partner Target Global Mike Lobanov General Partner Target Global Alexander Frolov General Partner Target Global Panel Shmuel Chafets General Partner Target Global Marco Rodzynek Founder & CEO NOAH Advisors 12:10 - 12:20 Mirko Caspar Managing Director Mister Spex 12:20 - 12:30 Philip Rooke CEO Spreadshirt CP 12:30 - 12:40 Dr.
    [Show full text]
  • List of Brands
    Global Consumer 2019 List of Brands Table of Contents 1. Digital music 2 2. Video-on-Demand 4 3. Video game stores 7 4. Digital video games shops 11 5. Video game streaming services 13 6. Book stores 15 7. eBook shops 19 8. Daily newspapers 22 9. Online newspapers 26 10. Magazines & weekly newspapers 30 11. Online magazines 34 12. Smartphones 38 13. Mobile carriers 39 14. Internet providers 42 15. Cable & satellite TV provider 46 16. Refrigerators 49 17. Washing machines 51 18. TVs 53 19. Speakers 55 20. Headphones 57 21. Laptops 59 22. Tablets 61 23. Desktop PC 63 24. Smart home 65 25. Smart speaker 67 26. Wearables 68 27. Fitness and health apps 70 28. Messenger services 73 29. Social networks 75 30. eCommerce 77 31. Search Engines 81 32. Online hotels & accommodation 82 33. Online flight portals 85 34. Airlines 88 35. Online package holiday portals 91 36. Online car rental provider 94 37. Online car sharing 96 38. Online ride sharing 98 39. Grocery stores 100 40. Banks 104 41. Online payment 108 42. Mobile payment 111 43. Liability insurance 114 44. Online dating services 117 45. Online event ticket provider 119 46. Food & restaurant delivery 122 47. Grocery delivery 125 48. Car Makes 129 Statista GmbH Johannes-Brahms-Platz 1 20355 Hamburg Tel. +49 40 2848 41 0 Fax +49 40 2848 41 999 [email protected] www.statista.com Steuernummer: 48/760/00518 Amtsgericht Köln: HRB 87129 Geschäftsführung: Dr. Friedrich Schwandt, Tim Kröger Commerzbank AG IBAN: DE60 2004 0000 0631 5915 00 BIC: COBADEFFXXX Umsatzsteuer-ID: DE 258551386 1.
    [Show full text]
  • Pdf Only Link Here
    APRIL 29–MAY 12, 2021 ISSUE #381 THE INKWELL Bryce Parks Publisher & Everything Else [email protected] Kristina Nesteby Design & Layout [email protected] Mike Ironside Nightlife [email protected] Lisa Stevenson Advertising [email protected] 563-580-1691 Lori Menke Advertising COVER [email protected] 15 Summer Festivals Calendar 319-450-5151 70 festivals and special events return to the Tri-State area CONTRIBUTING WRITERS for a jam-packed summer Gwen Beatty Good Advice FEATURES [email protected] 13 Vintage Torque Fest Matt Booth 14 Upcoming Events at Five Flags Mattitude 23 Picture Yourself in the Tri-States [email protected] Sara Carpenter SECTIONS DIY Advice 4 Events [email protected] 12 Arts Danny Fairchild 20 Nightlife Dining & Horoscopes [email protected] 24 Columnists Bob Gelms WHERE’S WANDO? Bob’s Book Reviews [email protected] We’ve hidden Wando somewhere in this issue of Pam Kress-Dunn 365ink. Can you fi nd him? Columnist [email protected] 365ink Magazine Sunil Malapati 432 Bluff St, Dubuque, IA 52001 Dining 563-588-4365 [email protected] [email protected] Dubuque365.com Sara Eliot Steuer Facebook: @Dubuque365 Feature Writer Instagram: @365ink [email protected] All contents © 2006–2021, Community Incorporated. All rights SPECIAL THANKS reserved. All bacon served semi-crispy. Christy Monk, Gina Siegert, Julien’s Journal, Fran Parks, Gen. Bob Felderman, Ron & Jennifer Tigges, Dave Haas, Rich Belmont & Margie Blair, Mike Damaso, Paul Gilligan, Paul & Sandy Meyer, Coco the offi ce dog, Wesley Cat, Copper Kettle’s Seared Sesame Tuna Bowls, all of our 365ink friends and advertisers… and you for reading.
    [Show full text]
  • Fond Du Lac Community Food Resources
    Fond du Lac Community Food Resources (during COVID-19 crisis) updated - 03/31/2020 Information subject to change as needed Latest updates are in RED Home Delivered Meals Fond du Lac County Department of Senior Services: Provides a noon hot meal delivered Monday thru Friday Any person 60 and over or married to someone who is 60+ Frail/Homebound Cannot cook for themselves or have someone at home to cook for the Suggested donation of $3.50 per meal To cancel a meal call (920) 929-3937 by 1:00 pm the day prior to cancelled meal Contact the Department of Senior Services at 920-929-3937 for more information. Mom’s Meals Full prepared meals – Breakfast, Lunch, Supper Will last in refrigerator up to 14 days Can order online at mommeals.com or by calling 866-971-6667 Health Specific Options o Diabetes-friendly o Heart-friendly o Renal-friendly o Lower Sodium o Gluten Free o Vegetarian o Pureed o Cancer Support o General Wellness Meals include entrée and sides. Delivered to your door Flat rate shipping fee applies. Schwan’s Individual choices, pricing varies by item. https://www.schwans.com/ Meal Site Senior Meal Drive Up Site: If you are over the age of 60 and live in FdL County, you can participate in the "DRIVE UP" version of the Senior Dining Program. Call (920) 322-3630 to reserve your meal! Call by noon for the next day! (It is suggested to sign up for multiple days at once.) Pick up meal at Fond du Lac Senior Center, 151 E 1st St, Fond du Lac Cost – Suggested donation of $3.00 A family member or friend can pick up for you.
    [Show full text]
  • Consumer Conference
    CONFERENCE PROGRAM CONSUMER 2015 CONFERENCE May 14, 2015 n Hotel Nikko San Francisco SPONSORS: Platinum Silver Dear Colleagues: Welcome to the 2015 Lincoln International Consumer Conference. This is our second annual Consumer Conference, and we are again honored to have so many of our clients, future clients and friends in attendance. The goal of our conference is to bring entrepreneurs, private equity investors, consumer business executives and industry experts together in a way that facilitates networking and learning. The conference format provides our presenting companies and speakers with a platform to “The conference communicate their story, offering rich, trend-right content while also providing extensive format provides networking opportunities for everyone. our presenting Empowered by online and mobile channels that provide more ways to research and purchase products, today’s consumers are more informed and have more choices than ever before. As companies and a result, consumer focused companies are finding that the intersection of social media, mobile speakers with technology and customer engagement is critical to future success. a platform to Across all consumer verticals, getting close to the consumer and understanding the impact of digital change is crucial to profitable growth. For this reason, the theme of this year’s conference communicate their is “Understanding the trends, tools and requirements of a growing mobile marketplace”, building story, offering on last year’s theme about better using and accessing social media and the direct-to-consumer channel. Executives and investors alike can benefit from listening to experts on these topics as rich, trend-right they share best practices. content while We encourage you to introduce yourself to fellow attendees throughout the conference.
    [Show full text]
  • The Apps, Sites & Devices Changing the Way We
    The Apps, Sites & Devices Changing the Way We Age Technology Can Transform Your Retirement We’re living longer—and healthier—than our predecessors thanks to dramatic advancements in health care over the last century. And now, thanks to technological innovations, the way we age is transforming from living longer to living better. New possibilities This workbook reveals an array of apps, sites, and devices that can make it easier for you to work (if you want to), stay healthy, live in the home of your choice, and remain socially connected as you age. These ideas aren’t all inclusive, but can start you down the path of using technology to live better. Checkout our digital workbook at hartfordfunds.com/apps. Get started Steps to help you get started with these technologies are outlined on page 7. “For the next generation of retirees, the question that will trump all others will be a simple one: How do you add life to longer lives? The equally simple answer: technology.” —Dr. Joe Coughlin Director, MIT AgeLab NOT FDIC INSURED • MAY LOSE VALUE • NO BANK GUARANTEE The MIT AgeLab was created in 1999 to invent Joseph F. Coughlin, Ph.D. is Director of the Massachusetts Institute new ideas and creatively translate technologies of Technology AgeLab. His research examines how the disruptive into practical solutions that improve people’s demographics of an aging society, social trends and technology will health and enable them to “do things” shape future innovations in business and government. Coughlin throughout their lifespan. The MIT AgeLab provides insights to teaches in MIT’s Department of Urban Studies and Planning as well Hartford Funds about consumer behavior and decision-making, and as Sloan School of Management Advanced Management Program.
    [Show full text]
  • Grubhub Seamless Have Successfully Leveraged the Growing Use of Smartphones While Instacart Has Gained Popularity for Applying Crowd Sourcing to Grocery Deliveries
    The Bits and Bytes of Food: Study of Emerging Internet-based Food Businesses By Vishrut Mulay Bachelor of Engineering Pune University, 2005 0 F TE C HN X9LOG-Y1Mf SUBMITTED TO THE MIT SLOAN SCHOOL OF JUN 18 E2014 MANAGEMENT IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF L IBRA RIES MASTER OF SCIENCE IN MANAGEMENT STUDIES AT THE MASSACHUSETTS INSTITUTE OF TECHNOLOGY JUNE 2014 © 2014 Vishrut Mulay. All Rights Reserved. The author hereby grants to MIT permission to reproduce and to distribute publicly paper and electronic copies of this thesis document in whole or in part in any medium now known or hereafter created. Signature redacted Signature of Author: MIT Sloan School of Management May 09, 2014 Signature redacted., Certified By: Michael A. Cusumano U SMR Distinguished Professor of Management MIT Sloan School of Management Thesis Supervisor Accepted By: Signature redacted--- Michael A. Cusumano SMR Distinguished Professor of Management Program Director, M.S. in Management Studies Program MIT Sloan School of Management 1 [Page intentionally left blank] 2 The Bits and Bytes of Food: Study of Emerging Internet-based Food Businesses By Vishrut Mulay Submitted to the MIT Sloan School of Management on May 09, 2014 in partial fulfillment of the requirements for the degree of Master of Science in Management Studies ABSTRACT As is the trend with a lot of industries, businesses in the food industry are also experiencing a shift towards the online world. This shift is driven by increasing convenience and popularity of doing business over the Internet and supported by rapid technological proliferation.
    [Show full text]
  • Food Delivery Apps & Fee Transparency
    Collecting #Receipts: Food Delivery Apps & Fee Transparency 29 September 2020 1 ​Food Delivery Apps & Fee Transparency Table of Contents Executive Summary 3 Context: Food delivery apps & fee transparency 4 Key Findings 8 Finding #1: Lack of Commission Disclosures 10 Finding #2: Lack of fee itemization 13 Finding #3: Shifting policy costs to consumers 14 Finding #4: Service fee ambiguity 15 Finding #5: Fee Comparisons by city and by platform 17 UX/UI Recommendations 21 Conclusion 22 Appendix 23 Appendix 1: Proportion of delivery fee to the cost of the (food + tax) by app across 7 cities 23 Appendix 2: Portland is the only city where the additional cost of fees is more than 50% of the cost of food + taxes for every single app 24 Appendix 3: Research Methodology 26 Appendix 4: Fee capture comparison (.xls) 28 Consumer Reports Contributing Team 29 2 ​ ​Food Delivery Apps & Fee Transparency Executive Summary Food delivery app orders have more than doubled since COVID-19 spread in the US -- and have ​ ​ brought a number of business practices, consumer fees, and commission fees charged to restaurants charged along for the ride. Food delivery app companies have been employing design practices that obfuscate fees which, in turn, negatively impact restaurant profits and worker pay. To further explore these issues of fee transparency, Consumer Reports investigated four food delivery companies with the highest share of US consumer spending — DoorDash, Grubhub, ​ ​ Postmates, and UberEats earlier this year. We also focused our research on seven cities: Chicago, Jersey City, Los Angeles, New York City, Portland, Seattle, and Washington DC.
    [Show full text]
  • Global All Hands
    GlobalUber Acquisition Allof HandsPostmates July 6, 2020 Forward Looking Statements This communication contains forward-looking statements to obtain, or delays in obtaining, required regulatory approvals, us and/or Postmates; and economic, financial, social or political regarding Uber Technologies, Inc.’s (“Uber,” “we” or “our”) future any reverse termination fee that may be payable by us in conditions that could adversely affect us, Postmates or the business expectations which involve risks and uncertainties. connection with any failure to obtain regulatory approvals, the proposed transaction. For additional information on other Actual results may differ materially from the results predicted, risk that such approvals may result in the imposition of potential risks and uncertainties that could cause actual results and reported results should not be considered as an indication conditions that could adversely affect us or the expected to differ from the results predicted, please see our Annual of future performance. Forward-looking statements include all benefits of the proposed transaction, or the failure to satisfy any Report on Form 10-K for the year ended December 31, 2019 statements that are not historical facts and can be identified by of the closing conditions to the proposed transaction on a and subsequent Form 10-Qs and Form 8-Ks filed with the terms such as “anticipate,” “believe,” “contemplate,” “continue,” timely basis or at all; costs, expenses or difficulties related to the Securities and Exchange Commission (the “SEC”). All
    [Show full text]
  • SOCIAL DISTANCING View the Restaurants Take-Outs Or Deliveries
    View the Restaurants Take-outs or Deliveries April 2020 Edition 12 - Issue 4 ************************************************* Director: Joleen Allard Editor: Judy Niesing Newcomers SOCIAL DISTANCING Helps You CONNECT! COMMUNITY * BUSINESSES * OTHERS Resource Guide – All inclusive, concise 40 1. Take a walk and wave at other page book of the Green Bay area walkers Calendar- Community events in print & online 2. Step out into your yard or porch and say hi to neighbors Website - Links of the Community Calendar, 3. Do computer face time with Guide & a recommended business list family and friends.. A way to Showcase Your Organization- weekly email give hugs without touching. Blast with an article, Ad or special events 4. Visit an elderly friend and talk Tours & home rental searches – Showing the through screen door highlights of the area & finding the right rental 5. Play games with friends online 6. Catch up with people living Concierge service - Answer questions and helps guests whether it is referrals with bank elsewhere accts, social security, driver license & more… Social Club - Meet others while having fun in over 10 activities each month If you would like EVENTS emailed, or post an event, fund raiser or place an Ad Call — P.O. BOX 8261 GREEN BAY, WI 54308 www.greenbaynewcomers.com Area Restaurants and Bars Open for Pick up/delivery 1951 West, 1951 Bond St., Green Bay, Takeout 920-497-4701, www.comfortsuitesgb.com The Abbey, 303 Reid St., De Pere, Takeout or delivery. 920-336-7242, abbeybar.com Alpha Delights European Bakery and Cafe, 143 N. Wisconsin St., De Pere , Carry-out, curbside deliv- ery and delivery by EatStreet , 920-339-9144, www.abbeybar.com Applebee’s, 2420 E.
    [Show full text]
  • State Casinos Bet on Luxury Upgrades Best of Wisconsin Meetings: and the Winners Are
    WINTER 2020 STATE CASINOS BET ON LUXURY UPGRADES BEST OF WISCONSIN MEETINGS: AND THE WINNERS ARE ... How to Plan A STANDOUT EXPERIENCE www.wisconsinmeetings.com | 1 THE BLOODY MARY METROPOLIS Plan your next meeting in Milwaukee at visitmilwaukee.org/meet 300,000 SQ. FT. CONVENTION CENTER | 17,000 HOTEL ROOMS | 170 DOWNTOWN RESTAURANTS | 10 MILES OF LAKEFRONT • 32,000 Sq. Ft. of Meeting Spaces - Many with Lake Views • 76’ Tour Boat - Lake Lawn Queen • Onsite Business Center • Custom Teambuilding Programs • 271 Spacious Guest Rooms • Corporate Spa Packages • Award-Winning Culinary Team • Majestic Oaks Golf Course and Lakeside Activities 2400 East Geneva Street | Delavan, Wisconsin | 262.728.7950 LAKELAWNRESORT.COM MEET. STAY. CENTERED. 4 | wisconsin meetings | winter 20201 W Dayton St • 800 356 8293 • concoursehotel.com FEATURES 16 DESTINATION: OSHKOSH FOR CLASSIC CHARM AND MODERN AMENITIES, LOOK NO FURTHER THAN OSHKOSH FOR YOUR MEETING OR EVENT. By Shelby Deering 22 EXECUTE AN EXPERIENCE FIND OUT HOW TO CREATE A MEETING OR EVENT THAT ENGAGES ATTENDEES AND EVOKES MEMORIES. By Greg Gerber 28 THE BEST OF WISCONSIN MEETINGS OUR READERS HAVE SPOKEN: HERE ARE YOUR PICKS FOR ©GRAND GENEVA 22 INDUSTRY SUPPLIERS THAT EXCEED EXPECTATIONS EVERY TIME! By Ronnie Wendt 34 STATE CASINOS DELIVER WINNING HAND WISCONSIN CASINOS STEP UP TO OFFER WORLD- CLASS AMENITIES TO INDIVIDUALS AND GROUPS ALIKE. MEET. STAY. By Jenny Lescohier CENTERED. 42 CASE STUDY: THAT CONFERENCE THAT CONFERENCE SHATTERS ATTENDANCE RECORDS WITH A FOUR-DAY, FAMILY-FRIENDLY EVENT IN WISCONSIN DELLS. By Ronnie Wendt 47 GO BEHIND THE SCENES PLANNERS CAN EASILY FIND GREAT EVENT EXPERIENCES IN BEHIND-THE-SCENES TOURS OF LOCAL ATTRACTIONS.
    [Show full text]
  • Customer Fulfillment
    Customer Fulfillment Products & Services that can move online & Platforms Available All Rights Reserved © 2020 Copyright LookThink LLC The contents of this document are proprietary and confidential. It is intended for recipient only. Unauthorized reproduction or circulation of this document or its contents is strictly prohibited. IN PARTNERSHIP WITH AND THE DC BUSINESS IMPROVEMENT DISTRICTS TABLE OF CONTENTS 4-Part Webinar series ➔ Getting Your Business Online will cover these topics: ➔ Creating Online Awareness ➔ Customer Fulfillment ➔ Reinforcement: Analyze and Improve Strategy - July 9th, 2020 LEARNING OBJECTIVES How can my business fulfill customers’ needs online? ➔ Attendees will be able to identify key pieces of their business that need to be translated online (e.g. branding, product description, inventory management, pricing strategy, delivery/ shipping methods). ➔ Attendees will become familiar with the different methods and platforms available for selling products or services online (e.g. social media retail vs. digital marketplace/ restaurant delivery apps vs. business-owned website) and develop an understanding of the cost and technical knowledge involved in using these methods. 4 ➔ Things to Consider When Going Digital 3 Types of E-Commerce - Platform Review Online Ordering for Restaurants General Considerations for Taking Your Business Digital GENERAL CONSIDERATIONS How do I manage & describe my inventory? You may have a system for managing inventory for your brick & mortar store; the same things apply online: ➔ List the quantity
    [Show full text]