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Home , Block programming, Crime Scene Kitchen, DirecTV

user guide for shops, services & private offi ces TABLE OF CONTENTS

1 From the Beginning

1 Know Your HD On-Screen Guide 2 Using Your Remote Control 3 Channel Lineups 7 Enjoy Free Interactive Features 8 Find Your Shows 9 Access Helpful Tools 10 Watch TV Your Way

11 All About Sports

11 Exclusive Sports Programming 12 Popular Sports Packages

The Best Tools 13 for Your Business

14 Billing Made Simple

14 Understanding Your Monthly Statement 15 Auto Bill Pay

Tap into the 16 Ultimate TV

18 Troubleshooting Know Your HD On-Screen Guide FROM THE BEGINNING 1

Channels Timeline TV Window Guide Options Highlight the channel To see what’s on later, Watch your program Press DASH or YELLOW abbreviation to get the navigate forward with the while using the Guide. button to sort programming channel description. RIGHT ARROW . Use the by category, move to a LEFT ARROW to go back. specifi c date and time, change your Favorites list and see On Demand titles.

Watch Crime Scene Kitchen on

On Demand Highlight Bar Restart Advance Timeline next to a channel name Use the ARROW buttons next to a show means Press FFWD or GREEN indicates that On Demand to highlight a program you can restart the show button to advance content is available. Highlight and view its description. from the beginning. Select 12 hours. Press RWD the channel name and then To tune to a highlighted the show, then press RWD or RED button to go press SELECT to access. program, press SELECT . to watch from the beginning. back 12 hours. Only available for certain account types that Only available for certain account types qualify and subscribe to DVR service. that qualify and subscribe to DVR service. Restart not available on all programs. Go to directv.com/restart for a list of programs. Using Your Remote Control FROM THE BEGINNING (cont.) 2

TV Input Mode Cycles through the equipment Changes the remote’s MODE connected to your TV. to control other equipment. (Far left selection indicates the DIRECTV® Receiver.) Format Displays current screen FORMAT options and HD resolutions. O n / O ff (Works only with HD Access.) Turns both DIRECTV Receiver and TV ON or OFF at the same time. Stop (Remote must be programmed for TV. DVR still records when off .) STOP playback while viewing recorded program. Power Replay Turns On/Off POWER of whichever equipment is selected. REPLAY previous six seconds.

Advance Rewind ADVANCE 30 seconds. REWIND at increasing speeds— press up to four times. Press and hold to jump to previous tick mark. Fast Forward FAST FORWARD at increasing speeds—press up to four times. Play PLAY current program. Exit EXIT the menu and return Pause to previous channel viewed. PAUSE current program.

Blue Button Guide Display a one-line Channel Guide Press once for On-Screen GUIDE . while viewing your program. Press TWICE for programming grouped into categories. Yellow Button Red Button Display Guide options while viewing Jump back 12 hours while the On-Screen Guide. viewing the On-Screen Guide. Prev Green Button Return to PREVIOUS channel viewed. Jump ahead 12 hours while viewing the On-Screen Guide.

Dash Additional functions vary. Press DASH twice to delete Look for on-screen prompts. recorded shows from your list.

Program Your For HD Receivers: Remote App: Universal Remote: Press the MENU button Use the DIRECTV for BUSINESSSM Remote App to Your new DIRECTV® Universal Select SETTINGS & HELP control all of your receivers Remote can control your SETTINGS from just one tablet! entire entertainment system REMOTE CONTROL —TVs, DVD players, VCRs See page 16 for details. and stereo systems. Business & Private Viewing Packages CHANNEL LINEUPS Effective June 2021 3 COMMERCIAL BASIC™

AXS TV (HD only)1 ...... 340 HITN TV2 ...... 461 NHK...... 322 Victory...... 366 BabyFirst TV™2...... 293 Hope Channel2 ...... 368 NRB...... 378 The Word Network...... 373 BYUtv...... 374 HSN...... 240 ONCE MEXICO...... 447 World Harvest (WHT)...... 367 C-SPAN...... 350 HSN2...... 310 QVC...... 275 C-SPAN2 ...... 351 IMPACT2...... 380 QVC2...... 315 PLUS Local Channels where available 3. CTN...... 376 INSP...... 364 QVC3...... 318 For Private, Business and International, Daystar ...... 369 JBS2...... 388 ...... 604 à la carte package is not required . Enlace2...... 448 ...... 313 Russia Today TV...... 321 ESNE2 ...... 456 Jewish Life Television2...... 325 ShopHQ...... 73, 316 EWTN ...... 370 Link TV...... 375 Shop LC...... 226 Free Speech TV2...... 348 Living Faith Network2 ...... 379 So Yummy ...... 563 GEB America1...... 363 MotorTrend (HD only)1 ...... 281 SonLife Broadcasting Network...... 344 GOD TV2...... 365 NASA TV2...... 352 TCT Network...... 377 ...... 371 ...... 349 Trinity Broadcasting Network (TBN) . . . 372

BUSINESS SELECT™ PACK

A&E ...... 265 Disney XD...... 292 (East)...... 305 Russia Today TV...... 321 AccuWeather...... 361 E!...... 236 ION Television (West) ...... 306 ShopHQ...... 73, 316 AMC...... 254 Enlace2...... 448 JBS2...... 388 Shop LC...... 226 ...... 282 ESNE2 ...... 456 Jewelry Television...... 72, 313 So Yummy ...... 563 Aqui2...... 401 EWTN ...... 370 Jewish Life Television2...... 325 SonLife Broadcasting Network. . . . . 344 AXS TV (HD only)1...... 340 FETV...... 323 Lifetime...... 252 SundanceTV ...... 239 BabyFirst TV™2...... 293 ...... 231 Link TV...... 375 ...... 244 BBC America...... 264 Network ...... 359 Living Faith Network2 ...... 379 TBS ...... 247 BET ...... 329 Channel ...... 360 MAVTV...... 214 TBS West (HD only)1...... 247-1 BET West (HD only)1...... 329-1 Free Speech TV2...... 348 MotorTrend (HD only)1 ...... 281 TCM ...... 256 Black News Channel (HD only)1...... 342 Freeform...... 311 MSNBC...... 356 TCT Network...... 377 Bloomberg TV...... 353 FX ...... 248 MTV...... 331 TeenNick...... 303 Boomerang ...... 289 FXX ...... 259 MTV2...... 332 TLC...... 280 Bravo ...... 237 Galavisión...... 404 MTV West (HD only)1 ...... 331-1 TNT...... 245 BYUtv...... 374 GEB America2 ...... 363 NASA TV2...... 352 TNT West (HD only)1...... 245-1 (East)...... 296 Gem Shopping Network...... 228 National Geographic...... 276 Trinity Broadcasting Network (TBN) . . . 372 Cartoon Network (West)...... 297 GOD TV2...... 365 Newsmax ...... 349 truTV...... 246 Celebrity Shopping Network...... 95, 223 ...... 312 NHK...... 322 TV Land...... 304 CMT...... 327 Hallmark Movies & Mysteries / (East) . . . . . 299 (East) ...... 402 CNBC...... 355 (HD only)1...... 565 Nickelodeon/Nick at Nite (West)...... 300 USA Network...... 242 CNN...... 202 HGTV ...... 229 NRB...... 378 VH1 ...... 335 ...... 249 Hillsong Channel...... 371 OAN...... 347 VICE...... 271 Comedy Central West (HD only)1...... 249-1 The HISTORY Channel ...... 269 ONCE MEXICO...... 447 Victory...... 366 C-SPAN...... 350 HITN TV2 ...... 461 Ovation...... 274 WE tv...... 260 C-SPAN2 ...... 351 HLN...... 204 ...... 241 The Word Network...... 373 CTN...... 376 Hope Channel2 ...... 368 Pursuit Channel...... 604 World Harvest Television (WHT)...... 367 Daystar ...... 369 HSN...... 240 QVC...... 317 Discovery ...... 278 HSN2...... 310 QVC2...... 315 PLUS Local Channels where available 3. (East)...... 290 IMPACT2...... 380 QVC3...... 318 Disney Channel (West)...... 291 INSP...... 364 ReelzChannel ...... 238 ...... 289 ...... 285 RFD-TV...... 345

BUSINESS ENTERTAINMENT™ PACK

A&E ...... 265 Enlace2...... 448 ION Television (East)...... 305 Russia Today TV...... 321 AccuWeather...... 361 ESNE2 ...... 456 ION Television (West) ...... 306 ShopHQ...... 73, 316 AMC...... 254 ESPN...... 206 JBS2...... 388 Shop LC...... 226 Animal Planet...... 282 ESPN2...... 209 Jewelry Television...... 72, 313 So Yummy ...... 563 AXS TV (HD only)1...... 340 EWTN ...... 370 Jewish Life Television2...... 325 SonLife Broadcasting Network. . . . . 344 BabyFirst TV™2...... 293 FETV...... 323 Lifetime...... 252 SundanceTV ...... 239 BBC America...... 264 Food Network ...... 231 Link TV...... 375 Syfy...... 244 BET ...... 329 FOX Business Network ...... 359 Living Faith Network2 ...... 379 TBS ...... 247 BET West (HD only)1...... 329-1 FOX News Channel ...... 360 MAVTV...... 214 TBS West (HD only)1...... 247-1 Black News Channel (HD only)1...... 342 FS1...... 219 MotorTrend (HD only)1 ...... 281 TCM ...... 256 Bloomberg TV...... 353 Free Speech TV2...... 348 MSNBC...... 356 TCT Network...... 377 Boomerang ...... 298 Freeform...... 311 MTV...... 331 TeenNick...... 303 Bravo ...... 237 FX ...... 248 MTV2...... 332 TLC...... 280 BYUtv...... 374 FXX ...... 259 MTV West (HD only)1 ...... 331-1 TNT...... 245 Cartoon Network (East)...... 296 Galavisión...... 404 NASA TV2...... 352 TNT West (HD only)1...... 245-1 Cartoon Network (West)...... 297 GEB America2 ...... 363 National Geographic...... 276 Trinity Broadcasting Network (TBN) . . . 372 Celebrity Shopping Network...... 223 GEM Shopping Network...... 228 NBC Sports Network...... 220 truTV...... 246 CMT...... 327 GOD TV2...... 365 Newsmax ...... 349 TV Land...... 304 CNBC...... 355 Hallmark Channel...... 312 NHK...... 322 Univision (East) ...... 402 CNN...... 202 Hallmark Movies & Mysteries Nickelodeon/Nick at Nite (East)...... 299 USA Network...... 242 Comedy Central ...... 249 (HD only)1...... 565 Nickelodeon/Nick at Nite (West)...... 300 VH1 ...... 335 Comedy Central West (HD only)1. . . . . 249-1 HGTV...... 229 NRB...... 378 VICE...... 271 C-SPAN...... 350 Hillsong Channel...... 371 OAN...... 347 Victory...... 366 C-SPAN2 ...... 351 The HISTORY Channel ...... 269 ONCE MEXICO...... 447 WE tv...... 260 CTN...... 376 HITN TV2 ...... 461 Ovation...... 274 The Word Network...... 373 Daystar ...... 369 HLN...... 204 Paramount Network ...... 241 World Harvest Television (WHT)...... 367 Discovery ...... 278 Hope Channel2 ...... 368 Pursuit Channel...... 604 Disney Channel (East)...... 290 HSN...... 240 QVC...... 317 PLUS Local Channels where available 3. Disney Channel (West)...... 291 HSN2...... 310 QVC2...... 315 Disney Junior...... 289 IMPACT2...... 380 QVC3...... 318 Disney XD...... 292 INSP...... 364 ReelzChannel ...... 238 E!...... 236 Investigation Discovery...... 285 RFD-TV...... 345 Business and Private Viewing Packages CHANNEL LINEUPS Effective June 2021 4 BUSINESS XTRA PACK

A&E...... 265 Disney XD...... 292 JBS2...... 388 RFD-TV...... 345 ACC Network...... 612 DIY Network ...... 230 Jewelry Television...... 72, 313 Russia Today TV...... 321 AccuWeather...... 361 E! ...... 236 Jewish Life Television2...... 325 Science...... 284 AMC...... 254 Enlace2...... 448 Justice Central (HD only)1 ...... 383 SEC Network...... 611 ...... 287 ESNE2 ...... 456 Lifetime...... 252 ShopHQ...... 73, 316 Animal Planet...... 282 ESPN...... 206 Link TV...... 375 Shop LC...... 226 ASPiRE (HD only)1 ...... 381 ESPN2...... 209 Living Faith Network2 ...... 379 So Yummy ...... 563 AWE...... 387 ESPNEWS ...... 207 LMN...... 253 SonLife Broadcasting Network. . . . . 344 AXS TV (HD only)1...... 340 ESPNU ...... 208 Logo...... 272 ...... 605 BabyFirst TV™2...... 293 EWTN ...... 370 MAVTV...... 214 SundanceTV ...... 239 BBC America...... 264 FETV...... 323 MLB Network ...... 213 Syfy...... 244 BBC World News (HD only)1...... 346 FM (HD only)1...... 386 MotorTrend (HD only)1 ...... 281 TBS ...... 247 BET ...... 329 Food Network ...... 231 MSNBC...... 356 TBS West (HD only)1...... 247-1 BET West (HD only)1...... 329-1 FOX Business Network...... 359 MTV...... 331 TCM...... 256 BET Her...... 330 FOX News Channel ...... 360 MTV2...... 332 TCT Network...... 377 Black News Channel (HD only)1...... 342 FS1...... 219 MTV Classic...... 336 TeenNick...... 303 Bloomberg TV...... 353 FS2...... 618 MTV West (HD only)1 ...... 331-1 ...... 217 Bravo ...... 237 Free Speech TV2...... 348 NASA TV2...... 352 TLC...... 280 BTN...... 610 Freeform...... 311 Nat WILD...... 283 TNT...... 245 BYUtv...... 374 Fuse...... 339 National Geographic...... 276 TNT West (HD only)1...... 245-1 Cartoon Network (East)...... 296 FX ...... 248 NBA TV...... 216 ...... 277 Cartoon Network (West)...... 297 FX Movie Channel...... 258 NBC Sports Network...... 220 Trinity Broadcasting Network (TBN) . . . 372 CBS Sports Network...... 221 FXX ...... 259 Newsmax ...... 349 truTV...... 246 Celebrity Shopping Network...... 95, 223 fyi, ...... 266 NewsNation...... 307 TV Land...... 304 Cleo TV (HD only)1...... 341 Galavisión...... 404 NFL Network...... 212 TV One...... 328 CMT...... 327 GEB America2 ...... 363 NHK...... 322 TVG (HD only)1 ...... 602 CNBC...... 355 Gem Shopping Network...... 228 NHL Network™...... 215 UniMás2 ...... 408 CNBC World...... 357 GOD TV2...... 365 Nick Jr ...... 301 ...... 295 CNN...... 202 ...... 218 Nickelodeon/Nick at Nite (East) . . . . . 299 UNIVERSO2 ...... 410 Comedy Central ...... 249 (GAC). . . . 326 Nickelodeon/Nick at Nite (West)...... 300 Univision (East) ...... 402 Comedy Central West (HD only)1. . . . . 249-1 GSN...... 233 Nicktoons...... 302 UPtv ...... 338 Comedy TV (HD only)1...... 382 Hallmark Channel...... 312 NRB...... 378 USA Network...... 242 ...... 232 HGTV...... 229 OAN...... 347 VH1 ...... 335 C-SPAN...... 350 Hillsong Channel...... 371 Olympic Channel...... 624 VICE...... 271 C-SPAN2 ...... 351 The HISTORY Channel ...... 269 ONCE MEXICO...... 447 Victory...... 366 CTN...... 376 HITN TV2...... 461 Ovation...... 274 WE tv...... 260 Daystar ...... 369 HLN...... 204 OWN (). . . . 279 ...... 362 ...... 286 Hope Channel2 ...... 368 Oxygen ...... 251 The Word Network...... 373 DIRECTV HD SportsMix® HSN...... 240 Paramount Network ...... 241 World Harvest Television (WHT)...... 367 (HD only)1...... 205, 600 HSN2...... 310 pop ...... 273 Discovery ...... 278 IFC ...... 333 Pursuit Channel...... 604 PLUS In-Market Regional Sports Networks Channel...... 294 IMPACT2...... 380 QVC...... 317 where available . ...... 261 INSP...... 364 QVC2...... 315 PLUS Local Channels where available 3. Disney Channel (East)...... 290 Investigation Discovery...... 285 QVC3...... 318 Disney Channel (West)...... 291 ION Television (East)...... 305 ReelzChannel ...... 238 Disney Junior...... 289 ION Television (West) ...... 306 Revolt (HD only)1...... 384 Business and Private Viewing Packages CHANNEL LINEUPS Effective June 2021 5 COMERCIAL ÓPTIMO MÁS PACK

A&E...... 265 Disney XD...... 292 Lifetime...... 252 ...... 411 AccuWeather...... 361 E!...... 236 Link TV...... 375 (Este)...... 406 AMC...... 254 Ecuador TV...... 457 Living Faith Network2 ...... 379 Telemundo (Oeste) ...... 407 Animal Planet...... 282 Ecuavisa Internacional...... 438 MAVTV...... 214 Televisión Dominicana...... 434 Antena 3 ...... 458 Enlace2...... 448 MegaTV...... 405 TNT...... 245 Aqui...... 401 ESNE2 ...... 456 MotorTrend (Solo HD)1...... 281 TNT West (HD only)1...... 245-1 ATRES SERIES...... 420 ESPN Deportes...... 466 MSNBC...... 356 Tr3s...... 445 AXS TV (Solo HD)1...... 340 Estrella TV ...... 442 MTV...... 331 Trinity Broadcasting Network (TBN) . . . 372 Azteca ...... 441 EWTN ...... 370 MTV West (HD only)1 ...... 331-1 TUDN ...... 464 BabyFirst TV™2 ...... 293 FETV...... 323 Multimedios...... 412 TV Chile...... 437 BabyTV ...... 425 Food Network...... 231 NASA TV2...... 352 TVE ...... 460 ...... 433 FOROtv ...... 453 Nat Geo Mundo ...... 435 TVV...... 427 Boomerang ...... 298 ...... 465 National Geographic...... 276 TyC Sports...... 469 Bravo ...... 237 FS1...... 219 NBC Sports Network...... 220 UniMás...... 408 BYUtv...... 374 FOXlife...... 421 NHK...... 322 UNIVERSO...... 410 Canal 22 Internacional...... 446 Free Speech TV2...... 348 Nickelodeon/Nick at Nite (Este). . .. 299 Univision (Este) ...... 402 Caracol TV ...... 417 Freeform...... 311 Nickelodeon/Nick at Nite (Oeste). . . . 300 Univision (Oeste)...... 403 Cartoon Network (Este)...... 296 FX...... 248 NRB...... 378 ...... 454 Cartoon Network (Oeste)...... 297 FXX ...... 259 NTN24 ...... 418 UPtv ...... 338 Celebrity Shopping Network...... 223 Galavisión...... 404 Nuestra Tele ...... 416 USA Network...... 242 Centroamérica TV...... 428 GEB America2 ...... 363 ONCE MEXICO...... 447 Ve Plus...... 409 Cine Estelar...... 422 GEM Shopping Network...... 228 Paramount Network ...... 241 VH1 ...... 335 Cine Mexicano ...... 462 GOD TV2...... 365 Pasiones ...... 444 VICE...... 271 Cine Nostalgia...... 424 GolTV...... 468 Perú Mágico...... 431 Victory...... 366 Cine ...... 449 Great American Country (GAC). . . . 326 Pursuit Channel ...... 604 VideoRola...... 415 ...... 423 Hillsong Channel...... 371 QVC...... 317 ViendoMovies...... 450 CNN...... 202 The HISTORY Channel...... 269 QVC2...... 315 Vme...... 440 CNN En Español...... 419 History En Español...... 443 QVC3...... 318 WAPA América...... 414 C-SPAN...... 350 HITN TV...... 461 Russia Today TV...... 321 The Weather Channel...... 362 C-SPAN2 ...... 351 HLN...... 204 ShopHQ...... 316 The Word Network...... 373 CTN...... 376 ¡Hola! TV...... 430 Shop LC...... 226 World Harvest Television (WHT)...... 367 Daystar ...... 369 Hope Channel2 ...... 368 So Yummy ...... 563 ZooMoo...... 432 De Película...... 451 HSN...... 240 SonLife Broadcasting Network...... 344 De Película Clásico ...... 452 HSN2...... 310 Encore En Español ...... 426 PLUS Local Channels where available 3. Discovery...... 278 IMPACT2...... 308 SUR Perú...... 439 Discovery En Español ...... 413 INSP...... 364 TBS ...... 247 ...... 436 JBS2...... 388 TBS West (HD only)1...... 332-1 Disney Channel (Este)...... 290 Jewelry Television...... 313 TCT Network...... 377 Disney Channel (Oeste)...... 291 Jewish Life Television2...... 325 TeleCentro...... 429

Secondary Audio Programming Business and Private Viewing Packages CHANNEL LINEUPS Effective June 2021 6 COMERCIAL MÁS ULTRA™ PACK

A&E ...... 265 Ecuador TV...... 457 Link TV...... 375 TBS ...... 247 AccuWeather ...... 361 Ecuavisa Internacional...... 438 Living Faith Network2 ...... 379 TBS West (Solo HD)1...... 247-1 AMC ...... 254 Enlace2...... 448 MAVTV...... 214 TCT Network...... 377 Animal Planet...... 282 ESNE2 ...... 456 MegaTV ...... 405 TeleCentro...... 429 Antena 3 ...... 458 ESPN ...... 206 MLB Network ...... 213 Teléfe...... 411 Aqui...... 401 ESPN2 ...... 209 MotorTrend (Solo HD)1...... 281 Telemundo (Este)...... 406 ATRES SERIES...... 420 ESPNEWS ...... 207 MSNBC ...... 356 Telemundo (Oeste) ...... 407 AXS TV (Solo HD)1 ...... 340 ESPN Deportes ...... 466 MTV ...... 331 TLC ...... 280 Azteca ...... 441 Estrella TV ...... 442 MTV2...... 332 TNT ...... 245 BabyFirst TV™2...... 293 EWTN ...... 370 MTV West (Solo HD)1...... 331-1 TNT West (Solo HD)1 ...... 245-1 BabyTV ...... 425 FETV...... 323 Multimedios...... 412 Tr3s...... 445 Bandamax ...... 433 Food Network ...... 231 NASA TV2...... 352 Travel Channel ...... 277 Boomerang ...... 298 FOROtv ...... 453 Nat Geo Mundo ...... 435 Trinity Broadcasting Network (TBN) . . . 372 Bravo ...... 237 FOX Deportes...... 465 ...... 283 TUDN ...... 464 BYUtv...... 374 FS1 ...... 219 National Geographic ...... 276 TV Chile...... 437 Canal 22 Internacional...... 446 FS2 ...... 618 NBA TV ...... 216 TVE ...... 460 Caracol TV ...... 417 FOXlife...... 234 NBC Sports Network...... 220 TVV...... 427 Cartoon Network (Este) ...... 296 Free Speech TV2...... 348 Newsmax ...... 349 TyC Sports...... 469 Cartoon Network (Oeste) ...... 297 Freeform...... 311 NFL Network ...... 212 UniMás ...... 408 Centroamérica TV...... 428 FX ...... 248 NHK...... 322 Universal Kids ...... 295 Celebrity Shopping Network...... 223 FX Movie Channel...... 258 Nickelodeon/ UNIVERSO...... 410 Cine Estelar...... 422 FXX ...... 259 Nick at Nite (Este) ...... 299 Univision (Este) ...... 402 Cine Mexicano ...... 462 Galavisión ...... 404 Nickelodeon/ Univision (Oeste)...... 403 Cine Nostalgia...... 424 GEB America2 ...... 363 Nick at Nite (Oeste) ...... 300 Univision tlnovelas...... 454 Cine Sony...... 449 GOD TV2...... 365 Nicktoons...... 302 UPtv ...... 338 Cinelatino...... 423 GolTV...... 468 NRB...... 378 USA Network ...... 242 CNN ...... 202 Great American Country (GAC). . . . 326 NTN24 ...... 418 Ve Plus...... 409 CNN En Español...... 419 Hallmark Channel...... 312 Nuestra Tele ...... 416 VH1 ...... 335 Comedy Central ...... 249 HGTV ...... 229 ONCE MEXICO...... 447 VICE...... 271 Comedy Central West (HD only)1. . . . . 249-1 Hillsong Channel...... 371 Paramount Network ...... 241 Victory...... 366 C-SPAN...... 350 The HISTORY Channel ...... 269 Pasiones ...... 444 VideoRola...... 415 C-SPAN2 ...... 351 History En Español...... 443 Perú Mágico...... 431 ViendoMovies...... 450 CTN...... 376 HITN TV...... 461 Pursuit Channel...... 604 Vme...... 440 Daystar ...... 369 HLN ...... 204 QVC ...... 317 WAPA América...... 414 De Película...... 451 ¡HOLA! TV...... 430 QVC2...... 315 The Weather Channel ...... 362 De Película Clásico ...... 452 Hope Channel2 ...... 368 QVC3...... 318 The Word Network...... 373 Discovery ...... 278 HSN...... 240 Russia Today TV...... 321 World Harvest Television (WHT)...... 367 Discovery En Español ...... 413 HSN2...... 310 ShopHQ...... 73, 316 ZooMoo...... 432 Discovery Familia ...... 436 IMPACT2...... 308 Shop LC...... 226 Discovery Family Channel...... 294 INSP...... 364 So Yummy ...... 563 PLUS Local Channels where available 3. Disney Channel (Este) ...... 290 JBS2...... 388 SonLife Broadcasting Network...... 334 Disney Channel (Oeste)...... 291 Jewelry Television...... 72, 313 en Español ...... 426 Disney XD ...... 292 Jewish Life Television2...... 325 SUR Perú...... 439 E! ...... 236 Lifetime ...... 252 Syfy ...... 244

MUSIC CHOICE®

’60s Movement...... 803 Country Hits ...... 809 Lounge...... 9563 Rock Hits...... 837 ’70s...... 804 Dance/EDM...... 859 Love Songs...... 819 Rock Latino...... 878 ’80s ...... 805 Easy Listening...... 9568 Mainstream Rap...... 847 Romances...... 870 ’80s Rock...... 829 Filipino...... 885 Malt Shop Favorites...... 802 Singers & Swing...... 9561 ’90s ...... 806 Folk...... 813 Max...... 818 Smooth Jazz...... 851 Adult Alternative...... 832 Funk ...... 844 Metal...... 830 Soft Rock ...... 849 All Christmas...... 858 Gospel ...... 827 Mexicana...... 876 Sounds of the Seasons...... 9567 Alternative...... 834 Gospel Hallelujah...... 828 Movie Scores...... 822 Soundscapes...... 857 Americana ...... 810 Hard Rock...... 835 Musica Urbana...... 875 Symphony ...... 864 Big Band ...... 801 Hip-Hop and R&B ...... 825 Nature Sounds...... 9560 Taste of Italy...... 9569 Bluegrass ...... 812 Hit List...... 816 New Age...... 856 Teen Beats...... 867 Blues...... 854 Honky Tonk...... 811 New Wave...... 839 Throwback Jamz...... 848 Brazilian Pop...... 877 Indie ...... 831 Party Favorites...... 9564 Today’s Country...... 814 Broadway...... 823 Irish Favorites...... 9565 Pop & Country ...... 840 Toddler Tunes...... 869 Classic Alternative...... 838 Italian Favorites...... 9573 Pop Hits...... 821 Tropicales...... 874 Classic Country ...... 808 Jazz...... 9572 Pop Latino ...... 871 Vietnamese...... 886 Classic Dance ...... 845 Jazz Vocal Hits...... 850 R&B Classics ...... 842 Workout ...... 9571 Classic Rock...... 833 Jazz Vocal Standards...... 9562 R&B Soul...... 843 Y2K ...... 817 Classical Masterpieces...... 9574 K-Pop...... 9566 Rap...... 846 Coffee Shop Cuts ...... 836 Kids Only!...... 868 Reggae...... 863 Contemporary Christian ...... 826 Latin Jazz...... 879 Retro Workout...... 9570 Contemporary Instrumentals...... 820 Light Classical...... 866 Rock ...... 841

SPORTS PACKAGES & CHANNELS

ACC Network ...... 612 MLB EXTRA INNINGS® ...... 721-749 NFL SUNDAY TICKET 4-Game Mix . . . . 701 ZONE CHANNEL® ...... 703 ...... 610 MLB EXTRA INNINGS® Game Mix . 720-721 NFL SUNDAY TICKET 8-Game Mix . . . . 702 NHL® CENTER ICE® ...... 769-785 ESPN College Extra ...... 788-798 MLS Direct Kick™ ...... 471-476 NFL SUNDAY TICKET Fantasy SEC Network ...... 611 Plus ...... 621 NBA League Pass...... 750-768 Zone® Channel ...... 704 (HD only)1 ...... 677 NFL SUNDAY TICKET ...... 705-718 NFL SUNDAY TICKET RED

ALL PROGRAMMING SUBJECT TO CHANGE AT ANY TIME. 1Requires HD equipment. 2Requires a DIRECTV Multi-Satellite System. 3Eligibility for local channels based on service address. Visit directv.com/locals and directv.com to see what is available in your area. To find out if HD locals are available in your area, visit directv.com/hdlocals. 4YES Network available in Regional Sports packages with locals in CT, NY and parts of NJ and PA, depending on ZIP code. Some programming from Network available in SPORTS PACK premium package in the remaining DIRECTV service areas. Enjoy Free Interactive Features FROM THE BEGINNING (cont.) 7

SPORTSMIX® Channel1 Watch up to eight diff erent sporting events, highlights and analysis from popular sports networks at the same time, in HD!

Tune to Ch . 205 SPORTSMIX. Use the ARROW buttons to highlight a channel and to hear audio for that channel. Press SELECT to tune directly to that specifi c channel. For full Mix Channel and interactive functionality, HD equipment model H/HR 21 or later is required.

Instant Weather & More2 With TV Apps on DIRECTV, you can get up-to-date local weather, see the latest sports scores and discover the hottest new shows— all without missing a second of what you’re watching on TV.

Press the RIGHT ARROW on your remote to launch the TV Apps dock. Use the ARROW buttons to highlight the app you want. Press SELECT to launch. Available on HD DVR Receivers (models HR20 or later) connected to the .

Love It or List It on

SCOREGUIDE™ Get sports scores and the latest stats instantly without changing your channel or missing a big play.

Press the RED button when watching any sports channel.

See back cover for legal disclosures. Find Your Shows FROM THE BEGINNING (cont.) 8

Smart Search Spend less time searching and more time watching with our intuitive search feature.

Press MENU on your remote. Choose SEARCH & BROWSE, then SMART SEARCH . Search by title, person, channel or keyword. Scroll through the channel options until you fi nd the one you're looking for, then press SELECT . Available on HD DVR Receivers (models HR20 or later).

Customize Your Guide Quickly get to your favorite channel right away or discover something new.

Press the GUIDE button TWICE to search by category. Scroll through the options, then press SELECT to view a category.

Watch Rick and Morty o n

QuickTune Instantly access nine of your favorite, most watched channels so you can tune to them right away.

To add a favorite channel, press the UP ARROW on your remote while watching. Press ENTER to add the channel. To access your QuickTune favorites any time, press the UP ARROW on your remote. Access Helpful Tools FROM THE BEGINNING (cont.) 9

Never Miss Your Favorite Shows Catch every minute of your show or game, even if you don’t have a DVR. Autotune switches you to the channel you want to watch as soon as the action starts.

Press GUIDE on your remote. Select the event or show you want to watch. Highlight SET AUTOTUNE and press SELECT .

Available on H25 HD Receivers.

Watch Alone on

One-Line On-Screen Guide See what’s coming up without missing what’s on. View the One-Line On-Screen Guide while viewing your program on the full screen.

Press ENTER or the BLUE button on your remote. Scroll through the Guide one line at a time. Press EXIT to close the Guide.

Watch Anderson Cooper 360° on

DIRECTV brings you the most live sports in 4K HDR, with lifelike clarity, richer colors and virtually four times the resolution of HD. Limited programming available. To watch in 4K HDR, 4K HDR-compatible equipment, subscription to BUSINESS SELECT PACK, COMERCIAL ÓPTIMO MÁS PACK, BUSINESS ENTERTAINMENT PACK or BUSINESS XTRA PACK, 4K account authorization and professional installation required. If 4K TV does not support HDR, content will be viewable in standard 4K. Other conditions apply. Watch TV Your Way FROM THE BEGINNING (cont.) 10

Double Play Never miss a minute of your favorite shows. Watch, pause, rewind and fast forward on two channels at the same time with your HD DVR.

While watching one program, press the DOWN ARROW on your remote. Press the DOWN ARROW again to select a show on a diff erent channel. Use the DOWN ARROW to fl ip between the two. Available on HD DVR Receivers (models HR20 or later). PROGRAM 1 PROGRAM 2

Favorite Channels Organize all your favorites into an easy-to-browse list or even multiple lists for diff erent family members!

Press the INFO button on the remote. Use the RIGHT ARROW to highlight FAVORITES . Select SETUP CUSTOM 1 to choose your favorite channel list. Once your list is set, access it from here anytime. Come back to your Favorite Channels page anytime to access your personal list. Watch LEGO Masters on

Organize Your Playlist Sort, delete and arrange your shows according to your preference.

Press LIST on your remote. Press the DASH or YELLOW button and choose from a variety of options. Available on all HD DVR and DVR Receivers.

Need to limit or block programming?

Press the MENU button. Select SETTINGS PARENTAL CONTROLS . Exclusive Sports Programming3 ALL ABOUT SPORTS 11

NFL SUNDAY TICKET The only way to see every out-of-market game, live, every Sunday. And all in HD. Out-of-market games only.

Watch up to four NFL games on a single screen or catch even more of the action with the 8-Game Mix Channel.1

The NFL SUNDAY TICKET Interactive App on your TV provides real-time scores and stats, team standings and much more.

To add NFL SUNDAY TICKET to your DIRECTV package, call 1 .888 .388 .4249 .

Grand Slam Golf and Grand Slam Tennis Extended coverage you can’t get anywhere else of select Grand Slam events, including Grand Slam tennis championships.

If you tune to a channel with a blacked-out game, DIRECTV GameSearch™ automatically prompts your receiver to attempt to locate the game on another channel. This works for games you've scheduled to record, too, and is of charge.

Available on H25 HD Receivers. Popular Sports Packages3 ALL ABOUT SPORTS (cont.) 12

MLB EXTRA INNINGS® NBA League Pass NHL® CENTER ICE® From Opening Day through the Follow teams from coast The most hockey on TV —all pennant race, fans can watch their to coast with up to 40 the matchups fans want, with home teams, no matter where out-of-market games per up to 40 out-of-market games home is, with up to 90 out-of-market week, 99% of them in HD. a week, 99% of them in HD. games a week, 99% of them in HD.

ESPN College Extra Catch the most live college events featuring matchups from FOX Soccer Plus is a premium top conferences, including football, basketball, television network dedicated baseball and more. All in HD. to delivering the world’s best soccer and other international sports to hardcore fans.

Sports subscriptions sold separately. Actual number of games varies by market. Blackout rules and other conditions apply to all sports programming. Games telecast locally may be included in ESPN College Extra. To access DIRECTV HD programming, HD equipment is required.

See back cover for legal disclosures. Accessing Hi-Def & Music THE BEST TOOLS FOR YOUR BUSINESS 13

High Defi nition4 Format your TV for HD resolution. Press the FORMAT button on your remote for the current display resolution. To change the setting:

Press MENU on your remote.

Select SETTINGS & HELP .

Click on SETTINGS icon.

Select DISPLAY TV RESOLUTIONS .

Number of HD channels varies with package selected.

To upgrade to HD, call 1.888.388.4249.

Music Choice® Music Channels Music that matches your business needs. English-language music channels Over 80 commercial-free channels.

Crystal-clear sound with no interruptions.

Wide array of genres and formats.

No additional licensing to play music throughout your establishment. AND MORE! Starts on Ch . 801 . Spanish-language music channels Don’t have Music Choice®? Call 1.888.388.4249 to upgrade.

AND MORE!

See back cover for legal disclosures. Understanding Your Monthly Statement BILLING MADE SIMPLE 14

Your Itemized Bill Refer to this sample bill to help understand your statement.

Save money on your bill When a business you refer activates a new DIRECTV account, you both receive $100 in bill credits. Refer up to 10 businesses for $1,000 5.

Tell fellow business owners to call 1 .855 .536 .5272 .

Businesses must provide your account number when ordering.

When a business activates DIRECTV® service, you each get $100 in bill credits for 24 months.

See back cover for legal disclosures. AUTO BILL PAY 15

Make life simpler with Auto Bill Pay—the ultimate timesaver.

Convenience Comfort Control Your bill is paid Save time and never worry Set up automatic payment. automatically, securely about fi nding the bill or Avoid late payment and and on time. forgetting to pay. service restoral .

SETUP IS QUICK, EASY AND FREE How do I sign up for Auto Bill Pay with my credit or debit card? Call 888 .388 .4249 to enroll today. Your DIRECTV for BUSINESSSM bill will be automatically deducted from your credit or debit card every month.

How do I sign up for Auto Bill Pay with my checking account? See the back of your DIRECTV for BUSINESS bill statement for details. Sign and complete the bill statement form, with an enclosed check, to have your DIRECTV for BUSINESS bill automatically deducted from your checking account. Processing takes up to 6 weeks.

How do I know if I’m enrolled in Auto Bill Pay and my bill is paid? You will see a $0 balance with “No Payment Due” and confi rmation of Auto Bill Pay enrollment at the bottom of your bill statement.

Additional questions regarding enrollment or your account? Please call 888 .388 .4249 or email us at CommercialCustSat@att .com for assistance.

DIRECTV FANTASY ZONE® CHANNEL available on DIRECTV Ch. 703

See back cover for legal disclosures. Free DIRECTV for BUSINESSSM Remote App* TAP INTO THE ULTIMATE TV 16

The DIRECTV for BUSINESSSM Remote App gives you control of all your DIRECTV® Receivers from just one device! Quickly identify receivers with custom names. See what’s playing on all your TVs from one screen. Channel surf using the DIRECTV programming guide. View all current and upcoming sports schedules. Group receivers in order to change multiple TVs at once.

DIRECTV for BUSINESS Remote App Setup Setting up your receivers and device is quick and easy. Just follow the steps below:

Register your DIRECTV account at directv .com/register:

In the ENTER YOUR LAST NAME fi eld, enter your business name exactly as it appears on your DIRECTV account.

The email address and password you provided will be used to activate your DIRECTV for BUSINESS Remote App.

Download the app from the Apple App Store or Google Play Store:

From your device, go to the APPLE APP STORE or GOOGLE PLAY .

Search for “DIRECTV FOR BUSINESS .”

Download the DIRECTV FOR BUSINESS REMOTE APP .

Sign in and set up your DIRECTV for BUSINESS Remote App:

LAUNCH the DIRECTV for BUSINESS Remote App.

Provide the email address and password you registered on directv .com/register and click SIGN IN . Free DIRECTV for BUSINESSSM Remote App* TAP INTO THE ULTIMATE TV (cont.) 17

Troubleshooting FAQs

Check to see if your DIRECTV Receivers are networked: What tablets are compatible? Press the DASH button on the remote. iOS: iPad 5th Gen (2017); iPad Air, iPad Air 2; The screen should say SWiM CONNECTED and iPad Mini 4; iPad Prog 9.7, 10.5, 12.9 1st Gen, INTERNET: CONNECTED . 2nd Gen; iOS software 9.0 or newer.

If it is not “SWiM Connected” or “Internet: Connected,” Android: LG G Pad X 8.0; Nexus 7, Nexus 9; call DIRECTV at 1 .888 .388 .4249 or visit your local dealer. Samsung Tab S2, Samsung Tab E, Samsung Tab S 8.4, Samsung Tab S 10.5; Android OS 4.4. Check to see if DIRECTV Receivers are enabled for Visit directv.com/apps for operating system details the DIRECTV for BUSINESS Remote App: on compatible iOS and Android tablets only. Press and hold the INFO button on the remote until the System Info & Test screen appears. Is a version available for other devices (iPhones®, Android phones, and devices)? Select WHOLE-HOME . Currently, the app is only available for Select EXTERNAL DEVICE . compatible iOS and Android tablets. Change all options to ALLOW . Are there any other requirements? Options could include EXTERNAL ACCESS or CURRENT PROGRAM . Must have DIRECTV HD service. Must have compatible DIRECTV HD Receivers that are broadband-connected.

Why do I need to be connected to the Internet with a router?

The DIRECTV for BUSINESS Remote App leverages the Internet to send and receive information from each receiver. The tablets and receivers must be connected to the same local network. Requires a Wireless Router and DIRECTV to Coax Adapter (DECA).

*Certain remote control functions require a standard DIRECTV Remote. Tablet remote control functionality requires an Internet or Wi-Fi connection and is limited to the range of network. Internet access and DIRECTV.com login required. Internet connections may vary. Only available on certain Internet-connected receivers. Visit directv.com/apps for complete details. Remote connections may vary. Charges may apply for an Internet Connection Kit and installation. Requires DIRECTV Plus HD DVR (models HR20, HR21, HR22, HR23, HR24), DIRECTV Plus DVR model R22, or DIRECTV HD Receiver (models H21, H23, H24, H25) connected to broadband. DIRECTV Receiver(s) and the tablet must be connected to the same network. iPad® is a registered trademark of Apple Inc.

See back cover for legal disclosures. TROUBLESHOOTING 18

Try this fi rst!

An easy solution for most problems: Press the red RESET button next to RESET YOUR RECEIVER . the card slot on the front or side of the receiver.

ACTIVE ACTIVE RESET trouble- INFO INFO shooting

Get quick solutions for resolving Your DIRECTV® System may include service queries on your own. the following components:

Wireless CCK A/V – RCA A/V - RCA Wireless CCK WWiredired CCKCCK (Video 1, 2, 3) (Video 1, 2, 3)

Need more info?

Tune to Ch . 1, the Customer HDMI Information Channel. Watch easy-to- High-Definition SWiM follow instructional videos. Use the (HDMIHDMI 1, 2, 3) ComponentHigh Defi nition Cables PowerSWiM Inserter (HDMI 1, 2, 3) (Component Cables) Power Inserter ARROW buttons on your remote to select topics. Learn more at directv.com/forbusiness. TROUBLESHOOTING (cont.) 19

Technical Issues

Frozen/Pixelated Screen No Signal/Snowy Screen Screen Displays “Searching for Satellite” Possible Causes Possible Causes Possible Causes • Your receiver is having trouble • TV is on the wrong input, channel or communicating with your . audio/visual connection. • Heavy rain or snow. (If there is heavy rain or snow, the signal will return in

a few minutes.) QUICK SOLUTIONS QUICK SOLUTIONS

1. Check all connections on the back 1. Verify that both TV and receiver are on. QUICK SOLUTIONS of your receiver, starting with the 2. On your DIRECTV® Remote, press TV SAT-IN connection, and make sure 1. Check if something is obstructing INPUT or ENTER, or on your TV remote, they’re secure. your satellite dish (e.g., new tree press the INPUT or SOURCE button. On growth or accumulated snow). 2. You may have a SWiM Power Inserter the RC71 remote, press and hold ENTER (pictured on page 18) attached to the for 3 seconds. 2. Reset your receiver. DIRECTV cable coming from your dish. Cycle through inputs slowly until Unplug inserter from electrical outlet picture returns. Still searching? and wait for 15 seconds, then plug inserter back in. If you see a snowy/static screen, 1. Disconnect and reconnect press 03 or 04 on your TV remote. SATELLITE IN cable (tighten by Note: Do not plug SWiM Power Inserter into a power outlet hand, do not overtighten). that can be turned off. Avoid plugging into a power strip. 3. Check that all video cables between receiver and TV are securely plugged 2. Ensure that the cable is not crimped into matching ports. or jammed in a window or doorframe.

Press MENU on your remote. Still no picture? Select SETTINGS & HELP . 1. Once your remote has been Click on SETTINGS icon. programmed to your TV, slide the MODE switch to the DIRECTV position. Select SATELLITE, then Press POWER . VIEW SIGNAL STRENGTH .

2. Press the TV INPUT button to cycle Follow the instructions. If the signal through each input option until the strength is lower than 70% when the picture returns. weather is clear, call for service.

3. Slide the MODE switch to TV and make sure your TV is tuned to Ch . 3 or Ch . 4 .

4. Slide MODE back to DIRECTV and press POWER on your remote. We’re always here for you

Call 1 .888 .388 .4249 Tune to Channel 1

Click for support

We love our planet. That’s why our HD and HD DVR set-top boxes feature a power-saving mode that uses less energy when they’re not active. That helps us protect the environment and lower your energy bill. If you’re upgrading equipment and have old DIRECTV hardware, please visit directv.com/recycle to contact us for recycling. It’s free and easy, plus it keeps plastic out of landfills. Together, we’re leading the way without leaving a footprint.

1For full Mix Channel and interactive functionality, HD equipment model H/HR 21 or later is required. RSN HD feed may vary by market. Local HD channels vary by market. Access to channels depends on programming package. 2Available on HD DVR Receivers (models HR20 or later) connected to the Internet. 3Subscription sports packages continue automatically each season, provided DIRECTV carries this service, unless customer calls to cancel prior to the start of the season. Commercial locations require an appropriate licensee agreement. Blackout rules and other restrictions apply to all sports programming. Actual number of games varies by market. NFL SUNDAY TICKET includes all regular-season Sunday games broadcast on FOX and CBS at 1 PM and 4 PM ET. However, games broadcast by your local FOX or CBS affi liate will not be available in NFL SUNDAY TICKET. Local broadcasts are subject to blackout rules. NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affi liates. NFL team names and uniform designs are registered trademarks of the teams indicated. NHL, the NHL Shield and Center Ice name and logo are registered trademarks and The Game Lives Where You Do is a trademark of the National Hockey League. NHL and NHL team marks are the property of the NHL and its teams. ©NHL 2021. All rights reserved. NBA, the NBA logo and team identifi cations are the exclusive intellectual property of NBA Properties, Inc., and the respective member teams. ©2021 NBA Properties, Inc. All rights reserved. trademarks and copyrights are used with permission of the applicable MLB entities. All rights reserved. Visit the offi cial website at MLB.com. All rights reserved. 4To access DIRECTV HD programming, HD equipment required. Number of HD channels varies by package selection. 5Limit 10 referrals per 12-month period. Referral off er ends 12/31/20; on approved credit. You must refer new DIRECTV commercial customers by providing them with your DIRECTV account number. Referred customers must sign up for service and hardware using the phone number provided and mention your DIRECTV account number at the time order is placed. Referred customers must order their DIRECTV Systems by 12/31/20 and have their service activated with a 24-month agreement to a DIRECTV commercial base programming package ($29.99/mo. or above) within 30 days. Land-based phone line or an Internet connection required. You and your referred commercial customer will each receive 10 nonrefundable/nontransferable credits of $10 each over 10 DIRECTV billing cycles, totaling $100. Bill credits will be applied in months 2 through 11 for new-customer subscriptions. Credit card may be required (except in MA & PA). Existing customers will receive their bill credits beginning in the fi rst month aft er the new customer activates; allow up to 12 weeks for referring customers. Determination of program eligibility and qualifying referrals, as well as any exceptions, is at the sole discretion of DIRECTV. DIRECTV reserves the right to verify and adjust credits at any time prior to or following posting and redemption. May not be combined with other DIRECTV referral programs. Any balance will carry forward on your DIRECTV bill until credit is exhausted. Off er not transferable or redeemable for cash. Commercial customers are not eligible to refer a residential customer. Telco customers not eligible. DIRECTV reserves the sole right to modify, suspend or cancel this referral program at any time without notice. Visit directv.com/refer for more information. Programming, pricing, terms and conditions subject to change and may vary in certain markets. Taxes not included. Receipt of DIRECTV commercial programming subject to terms of DIRECTV Commercial Customer Viewing Agreement; copy provided with new customer information packet. Love It or List It: Scripps Networks Interactive/HGTV. All Rights Reserved. 9-1-1TM & ©2021 Twentieth Century Fox Film Corporation. All Rights Reserved. The TBS and CNN logos are trademarks of Turner Broadcasting System, Inc. A WarnerMedia Company. All Rights Reserved. Bob’s BurgersTM & ©2021 Twentieth Century Fox Film Corporation. All Rights Reserved. THE MASKED SINGERTM & ©2021 by Fox Media LLC. NFL: AP Images. ©2021 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affi liated companies. All other marks are the property of their respective owners.