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CONTACT INFO Where to go for

COPIES AND CLAIMS more information Important Benefits Contacts � January 2017 OTHER

NIN: 78-39607 Please keep this document for future reference GET STARTED

Contents Important Information This document is a one-stop reference guide Distribution About this document Distributed to all employees and Agent for service of process for frequently called numbers, websites and other eligible former employees How do I look up a contact (including LTD recipients) of all important AT&T benefits contact information. AT&T companies (excluding CONTACT INFO employees of AT&T Support Services Company, Inc.; Este documento contiene un aviso y la información bargained employees of AT&T COPIES AND CLAIMS Alascom, Inc., and international en Inglés. Si usted tiene dificultad en la comprensión employees not on U.S. payroll). de este documento, por favor comuníquese con Distributed to alternate payees OTHER and beneficiaries receiving AT&T Benefits Center, 877-722-0020. benefits from the retirement plans. This document replaces your existing Where to Go Distributed to COBRA participants, recipients of company-extended On the left side of each for More Information: Contact Information for coverage, surviving dependents page, you will find navigation and alternate recipients bars that allow you to quickly Employee Benefits Plans and Programs SMM dated (QMCSOs) of the populations noted above receiving benefits move between sections. January 2015. from the health and welfare plans.

Where to go for more information | January 2017 1 Contents

Important information...... 5 PDF NAVIGATION: What action do I need to take?...... 5 How do I use this document?...... 5 Each page contains arrows to the right and left of the What has changed?...... 6 page number. Click these icons to advance to the next GET STARTED page or return to the previous page. About this document...... 7 Contents Information you need to know to use this document. 7 Click “Annual Enrollment 2017“ in the bottom right corner Important Information of any page to return to the table of contents. About this document Agent for service of process...... 9 Agent for service of process How do I look up a contact How do I look up a contact?...... 10 CONTACT INFO Contact information for AT&T benefits administrators...... 11 COPIES AND CLAIMS Your Health Matters...... 11 Adoption reimbursement...... 11 AT&T Benefits Center...... 11 OTHER Beneficiary designations, Death and Survivor benefits...... 12 Fidelity Service Center...... 12 CarePlus...... 13 UnitedHealthcare...... 13 Commuter benefits...... 13 WageWorks...... 13 Dental...... 14 Cigna Dental...... 14 Disability (Short-Term and Long-Term), workers’ compensation and job accommodations...... 14 Sedgwick Claims Management Services...... 14 Eligibility for health and welfare benefit programs..... 14 AT&T Benefits Center...... 14 Employee Assistance Program (EAP)...... 15 Beacon Health Options...... 15

Where to go for more information | January 2017 2 Employee and retiree discounts & offers...... 15 Mental health and substance abuse...... 25 Policy and Program Eligibility...... 15 Beacon Health Options...... 25 Discount Enrollment...... 15 Pension plans...... 25 Account Support – U-verse, High-Speed Internet, Fidelity Service Center...... 25 Wireline and DIRECTV...... 16 National Electrical Benefit Fund...... 26 Account Support – Wireless Products...... 16 Alaska Electrical Pension Plan...... 26 OneStopShop...... 16 Prescription drugs...... 26 GET STARTED Preferred Customer Discount Program...... 17 CVS/caremark...... 26 Sponsorship Discounts & Offers...... 17 SilverScript Insurance Company...... 27 Flexible Spending Accounts and Health Reimbursement Savings plans...... 27 Contents Important Information Accounts...... 17 Fidelity Service Center...... 27 About this document ADP...... 17 Money Management Service ...... 27 TM Agent for service of process Your Spending Account (YSA), a company Scarborough Alliance Group ...... 28 How do I look up a contact of Aon Hewitt (Medicare Exchange HRA)...... 18 Alaska Electrical Workers Money Purchase Health Savings Accounts...... 18 Pension Plan...... 28 CONTACT INFO Fidelity Investments...... 18 Stock options, performanceshares or International business travel-supplemental medical. 19 restricted stock...... 28 ACE...... 19 Computershare...... 28 COPIES AND CLAIMS International expatriate and inpatriate benefits...... 19 AT&T Equity Administration...... 28 Cigna Global Health Benefits...... 19 Term of employment (also known as Leaves of absence...... 19 Net Credited Service)...... 29 OTHER Life insurance...... 20 Fidelity Service Center...... 29 AT&T Benefits Center...... 20 Vision...... 29 Long-term care insurance...... 20 EyeMed Vision Care ...... 29 John Hancock Life Insurance Company USA...... 20 Voluntary benefits platform...... 30 Medical...... 21 Mercer Voluntary Benefits Platform...... 30 Blue Cross and Blue Shield of Illinois...... 21 Work/Life program...... 30 Cancer Resource Service...... 21 LifeCare...... 30 Consumer Medical...... 22 Health and Wellness Vendor...... 22 Requests for copies of documents...... 31 UnitedHealthcare...... 22 Health and welfare plans...... 32 AT&T Medicare Advantage Program...... 23 AT&T Benefits Center...... 32 Alaska IBEW 1547...... 23 Alaska Electrical Health & Welfare Fund ...... 32 Alaska Teamsters Local 959...... 24 Alaska Teamster – Employer Welfare Trust Plan.... 32 Medicare Part B premium reimbursement...... 25 Retiree Death Benefits...... 33 AT&T Benefits Center...... 25

Where to go for more information | January 2017 3 Pension plans...... 33 Medical...... 40 Fidelity Service Center...... 33 Blue Cross and Blue Shield of Illinois...... 40 National Electrical Benefit Fund...... 34 UnitedHealthcare...... 41 Alaska Electrical Pension Plan...... 34 Alaska Electrical Health & Welfare Fund ...... 41 Savings plans...... 34 Alaska Teamster – Employer Welfare Trust Plan.... 41 Fidelity Service Center...... 34 Medicare Part B premium reimbursement...... 41 Scarborough Alliance Group ...... 34 Mental health and substance abuse...... 42 GET STARTED Alaska Electrical Workers Money Purchase Pension Pension plans...... 42 Plan...... 34 Prescription drugs...... 42 Benefits not specifically listed...... 35 CVS/caremark...... 42 Contents Important Information Fully-insured options...... 35 SilverScript Insurance Company...... 43 About this document Bargaining agreements...... 35 Savings plans...... 43 Agent for service of process Official plan documents...... 35 Term of Employment (also known as How do I look up a contact Net Credited Service)...... 44 Filing claims and appeals...... 36 Vision...... 44 CONTACT INFO Beneficiary designations, Death and Survivor benefits...... 36 Address changes...... 45 CarePlus...... 36 Active employee address and COPIES AND CLAIMS Dental...... 37 telephone number changes...... 45 Disability (Short-Term and Long-Term), workers’ Eligible former employees and compensation and job accommodations...... 37 inactive employee home address changes...... 46 OTHER Eligibility for health and welfare benefits plans...... 38 Employee Assistance Program (EAP)...... 38 Glossary...... 47 Flexible Spending Accounts and Health Reimbursement Accounts...... 39 Appendix: Affected benefit plans, ADP...... 39 policies and programs...... 48 Your Spending AccountTM (YSA), a company of ERISA plans...... 49 Aon Hewitt (medicare exchange HRA)...... 39 Benefits, policies and International business travel-supplemental medical. 39 programs not Subject to ERISA...... 52 International expatriate and inpatriate benefits...... 39 Pension and savings plans Life insurance...... 39 not sponsored by AT&T...... 53 Long-Term care insurance...... 40 Aon retiree health exchange...... 53 Providers ...... 54

Where to go for more information | January 2017 4 Important information

In all cases, the official documents for the Plans govern and are the final authority on the terms of the Plans. If there are discrepancies GET STARTED between the information in this document and the Plans, the Plan Contents Important Information documents will control. AT&T reserves the right to terminate or amend About this document Agent for service of process any and all of its employee benefits plans or programs, at any time for How do I look up a contact any reason. Participation in the Plans and Programs is neither a contract CONTACT INFO nor a guarantee of future employment.

COPIES AND CLAIMS What action do I need to take? How do I use this document? You should review this document and your plan and As you read this document, pay special attention to the OTHER program summary plan descriptions (SPDs) in their “Important” boxes that contain helpful examples and entirety so that you can understand the details of your important notes. Also, throughout this document, there plans and programs. No other action is necessary. are cross-references to other sections in the document. Please consult the Table of Contents to help you locate these cross-referenced sections.

Where to go for more information | January 2017 5 What has changed? Changes since the last Contact Information for Employee Benefits Plans and Programs SMM, including changes previously communicated, are incorporated. Please note the following important changes:

• Updated the name of the Employee Assistance Program and Mental Health/Substance Abuse benefit Questions? administrator to Beacon Health Options. See the GET STARTED If you have questions about this document, call the “Mental Health and Substance Abuse” and “Employee AT&T Benefits Center at 877-722-0020. If you still Assistance Program” sections. Contents have questions about the plans and programs after Important Information • Updated Information for login to the LifeCare reading your SPDs, you can call the applicable About this document member website. administrator listed in the “Contact Information for Agent for service of process AT&T Benefits Administrators” section for more How do I look up a contact • Updated the dental program names in the Appendix. information. CONTACT INFO • Updated the vision program names in the Appendix. • Updated the medical program names in the Appendix. COPIES AND CLAIMS • Updated the health and wellness vendor to Healthways. OTHER

Where to go for more information | January 2017 6 About this document

This document is a one-stop reference guide for frequently called numbers, websites and other important AT&T benefits contact GET STARTED information. It is designed to help you find information quickly and Contents easily. See the “Requests for copies of documents” section for more Important Information About this document information on how to obtain a copy of this document. Agent for service of process How do I look up a contact Information you need to know to use this • Employing company. CONTACT INFO document • Service history (for example, hire date, termination date or Term of Employment – also known as Net Credited AT&T offers a wide variety of benefits, employee COPIES AND CLAIMS Service or NCS). discounts and other programs. You may not be eligible to participate in every program listed in this document. To understand what Programs apply to you, you will need OTHER Eligibility to participate in a program depends on certain to know the preceding information. The AT&T Benefits factors, such as your: Center can provide these details. See the “Eligibility for Health and Welfare Benefits Programs” section for more • Employment status (for example, active or eligible information on how to contact the AT&T Benefits Center. former employee). • Job title classification (for example, bargained or management).

Where to go for more information | January 2017 7 Important: Please verify your eligibility for (or participation See the Appendix for a list of employee benefits plans in) a program before taking any action. and programs for which this document applies. Benefit eligibility for employees classified as nonmanagement nonunion (NMNU) employees varies by Important: Legacy AT&T means AT&T Corp. and its employing company and type of benefit. If you are uncertain subsidiaries before the merger with SBC Communications whether you should receive management or bargained Inc. Legacy BellSouth means BellSouth Corporation and its benefits, call the AT&T Benefits Center at 877-722-0020 to subsidiaries before the merger with AT&T Inc. Legacy SBC GET STARTED determine your job title classification. See the “How Do I Look means subsidiaries of SBC Communications Inc. before the Up a Contact?” section for more information on how to look merger with AT&T Corp. A name change of the subsidiary Contents up a contact. you work for or retired from does not affect what legacy Important Information group of companies it belongs. About this document Agent for service of process How do I look up a contact

CONTACT INFO

COPIES AND CLAIMS

OTHER

Where to go for more information | January 2017 8 Agent for service of process

This section of the document only applies to ERISA plans. See the Appendix for more details. GET STARTED If you wish to bring a legal action concerning your right to If you have a signed authorization to release information Contents participate in a plan or your right to receive any benefits or a subpoena request for production, you must fax the Important Information under a plan (or any of its programs), you must first file a request to the AT&T Subpoena Processing Center. About this document claim for benefits and go through the ERISA claim and Agent for service of process Fax: 877-971-6093 How do I look up a contact appeal process. A legal action should not be filed until you complete the claim and appeal process. Legal action Available 24 hours a day CONTACT INFO involving a plan should be filed directly against the plan and served at the address below: Important: For additional information regarding COPIES AND CLAIMS authorizations to release information or subpoena requests, CT Corporation call 800-291-4952, Monday through Friday from 8 a.m. to 5 350 North St. Paul St. p.m. Central time. OTHER Dallas, TX 75201

Where to go for more information | January 2017 9 How do I look up a contact?

It’s simple. See this section any time you need contact information for employee benefits, discounts or other programs. Here’s how: GET STARTED • Determine the factors that describe what kind of Example: Assume you are a manager who retired in 2005. Contents employee you are. See the “Information You Need You live in Florida and have questions about your wireline Important Information to Know to Use This Document” section for more About this document voice discount. information. Agent for service of process Find the “Employee and Retiree Discounts & Offers” section. How do I look up a contact • Find the type of benefit, employee discount or other program — e.g., medical, prescription drugs or See the “Active Employees and Retirees Who Receive CONTACT INFO Discounts on an AT&T Bill” under the “Account Support – commuter. U-Verse, High-Speed Internet, Wireline and DIRECTV” • Find the administrator for your employee group. heading, and call the AT&T Employee and Retiree Sales COPIES AND CLAIMS and Service Center at 877-377-9010, Monday through Friday from 9 a.m. to 6 p.m. Central time. Important: If you do not see your employee group listed, call OTHER the administrator at the beginning of the section.

• Under the administrator for your employee group, you will find available websites, telephone numbers, hours of operation and mailing addresses.

Where to go for more information | January 2017 10 Contact information for AT&T benefits administrators

GET STARTED Your Health Matters Adoption reimbursement

To find: AT&T Benefits Center CONTACT INFO • Quick answers to questions about the benefits and For information on adoption reimbursement and COPIES AND CLAIMS programs for which you are eligible, eligibility, contact the AT&T Benefits Center. • Information on health and wellness tools, resources and AT&T Benefits Center OTHER programs provided by AT&T, or 4 Overlook Point P.O. Box 1474 • Connect with your medical claims administrator or Lincolnshire, IL 60069-1474 another benefit administrator. resources.hewitt.com/att Your Health Matters att.com/benefitscenter Phone: 877-722-0020 Phone: 877-722-0020 The AT&T Benefits Center website is available 24 hours Phone: 847-883-0866 (international) a day. Fax: 847-883-8217 att.com/benefitscenter Monday through Friday from 7 a.m. to 7 p.m. Central time resources.hewitt.com/att

You can call the AT&T Benefits Center at: Important: To access the website, you will need your AT&T Benefits Center user ID and password. To access the AT&T Benefits Center via the phone, you will need to provide the 877-722-0020 (domestic) last four digits of your Social Security number, your date of 847-883-0866 (international) birth and your AT&T Benefits Center password.

Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Central time.

Where to go for more information | January 2017 11 Beneficiary designations, Death and If you have not completed an AT&T Beneficiary Survivor benefits Designation, or if you wish to change your current beneficiary designation on file: Fidelity Service Center You may create, update, print or request an AT&T Call the Fidelity Service Center to report the death of an Beneficiary Designation through Fidelity’s employee, an eligible former employee, an inactive NetBenefits website atnetbenefits.com/att. GET STARTED employee and/or an eligible dependent, or ask questions You may also go to the Quick Reference section of about beneficiary designations. (If you have submitted the OneStop home page at onestop.web.att.com CONTACT INFO an AT&T Beneficiary Designation to the Fidelity Service (from work), or access.att.com (from home). Center, service associates will be able to answer Click on B, and then click Beneficiary Designation (online). Eligible former employees may also go to COPIES AND CLAIMS questions regarding the designation that you have on file.) Many benefits plans and programs allow you to the Benefits section ofaccess.att.com. Click on designate a beneficiary. Although you are not required Your Finances, and then click Beneficiary OTHER to update your beneficiary designation, it is Designation. All beneficiary designations made recommended that you do so when certain life events using the Online Beneficiary tool will be available for occur (for example, getting married or divorced, having future viewing and updating at your convenience. or adopting a child, or losing a loved one). Please note that in some cases you may have to print your AT&T Beneficiary Designation, gather You may manage your beneficiary designations via the additional signatures, and then return the form AT&T Online Beneficiary tool. (Note: Some eligible before your AT&T Beneficiary Designation is valid former employees and former vested employees may (for example, in cases for which spousal consent is need to call the Fidelity Service Center for further required by the applicable benefit plan). Please follow assistance.) the prompts for when a printed form must be returned to the Fidelity Service Center.

Quick and easy! Update your beneficiary designation online at netbenefits.com/att.

Where to go for more information | January 2017 12 You may request an AT&T Beneficiary Designation Form CarePlus through the Fidelity Service Center. An AT&T Beneficiary Designation Form will be mailed to you within three UnitedHealthcare business days. To confirm whether a specific procedure is covered Fidelity Service Center under CarePlus or to obtain preapproval or prior P.O. Box 770003 authorization for a procedure: GET STARTED Cincinnati, OH 45277-0088 Phone: 877-261-3340 Phone: 800-416-2363 CONTACT INFO Phone: 877-246-8173 (international) Phone: Dial your country’s toll-free AT&T Direct Access Monday through Friday from 7 a.m. to 7 p.m. Central time number, then enter 800-416-2363 (international). COPIES AND CLAIMS Phone: 888-343-0860 (hearing-impaired) Commuter benefits Monday through Friday from 7:30 a.m. to 11 p.m. OTHER Central time WageWorks The automated voice response system is available 24 hours a day. WageWorks P.O. Box 14053 Lexington, KY 40512 Important: The AT&T Beneficiary Designation applies to most, but not all, AT&T-provided benefits. Consult the SPD wageworks.com of your Company-sponsored benefit plans or programs, the AT&T Beneficiary Designation and the accompanying Phone: 877-924-3967 instructions to determine whether the AT&T Beneficiary Fax: 877-353-9236 (Claims submission) Designation applies to all of your benefits. Monday through Friday from 7 a.m. to 7 p.m. Central time, You will need to establish a username and password, if you excluding holidays. An interactive voice response system haven’t already, when you access the Fidelity NetBenefits is available 24 hours a day. website, and you will need your Fidelity Service Center PIN and Social Security number/customer ID when you access Important: Commuter Benefits are not available to the automated voice response system or to speak to a employees located in Guam, Puerto Rico or the Virgin service associate. You do not need a Fidelity Service Center Islands. PIN or Social Security number/customer ID to report a death.

Where to go for more information | January 2017 13 Dental Eligibility for health and welfare benefit programs

Cigna Dental AT&T Benefits Center

AT&T Dental Service Center AT&T Benefits Center P.O. Box 188040 4 Overlook Point Chattanooga, TN 37422 P.O. Box 1474 GET STARTED mycigna.com Lincolnshire, IL 60069-1474 Phone: 888-722-5505 resources.hewitt.com/att CONTACT INFO att.com/benefitscenter Monday through Friday from 7 a.m. to 7 p.m. Central time Phone: 877-722-0020 COPIES AND CLAIMS 847-883-0866 (international) Disability (Short-Term and Long-Term), workers’ Phone: compensation and job accommodations Fax: 847-883-8217 OTHER Monday through Friday from 7 a.m. to 7 p.m. Central time Sedgwick Claims Management Services Important: To access the website, you will need your AT&T AT&T Integrated Disability Benefits Center user ID and password. To access the AT&T Service Center Benefits Center via the phone, you will need to provide the P.O. Box 14627 last four digits of your Social Security number, your date of Lexington, KY 40512-4627 birth and your AT&T Benefits Center password. Phone: 866-276-2278 Monday through Friday from 7 a.m. to 7 p.m. Central time Fax: 866-224-4627

Where to go for more information | January 2017 14 Employee Assistance Program (EAP) Phone: 888-722-1787 (say “discounts” at prompt) Customer-care specialists are available Monday through Beacon Health Options Friday from 8 a.m. to 6 p.m. Central time. RETIREES achievesolutions.net/att http://access.att.com Phone: 800-554-6701 Phone: 888-251-0645 AT&T Retiree Discount Center Available 24 hours a day GET STARTED (managed by HealthSmart) [email protected] CONTACT INFO Important: International employees, expatriate employees and inpatriate employees are not eligible for the AT&T Monday through Friday from 8 a.m. to 6 p.m. Employee Assistance Program. Eastern time COPIES AND CLAIMS Discount Enrollment Employee and retiree discounts & offers OTHER ACTIVE EMPLOYEES AND RETIREES Policy and Program Eligibility Wireless Products and U-verse att.com/dep FOR A&T PRODUCTS AND SERVICES: WIRELESS, U-VERSE, DIGITAL LIFE, HIGH-SPEED INTERNET, WIRELINE VOICE AND High-Speed Internet and Voice DIRECTV AT&T Employee and Retiree Sales and Service Center ACTIVE EMPLOYEES Phone: 877-377-9010 onestop.web.att.com (from work) Monday through Friday from 9 a.m. to 6 p.m. Central time Go to the OneStop home page, and select Your ACTIVE EMPLOYEES Money Matters and go to “Discounts & Offers” or Digital Life http://access.att.com (from home). https://emprateplan.edc.cingular.net/emo/ If you need additional information, contact OneStop. DIRECTV AT&T Employee and Retiree Sales and Service Center Phone: 877-377-9010 Monday through Friday from 9 a.m. to 6 p.m. Central time

Where to go for more information | January 2017 15 Account Support – U-verse, High-Speed Internet, Account Support – Wireless Products Wireline and DIRECTV FOR BILLING INQUIRIES, DISCOUNT ENROLLMENT INQUIRIES, FOR BILLING INQUIRIES, DISCOUNT ENROLLMENT INQUIRIES, ORDERS FOR NEW SERVICES OR TO MAKE CHANGES TO ORDERS FOR NEW SERVICES OR TO MAKE CHANGES TO EXISTING SERVICES AND OTHER CUSTOMER SERVICE MATTERS EXISTING SERVICES AND OTHER CUSTOMER SERVICE MATTERS attathome.att.com ACTIVE EMPLOYEES AND RETIREES: Phone: 800-331-0500 AT&T Customer Care Team or GET STARTED attathome.att.com dial 611 from your wireless phone AT&T Employee and Retiree Sales and Service Center Monday through Friday from 5 a.m. to 9 p.m. Pacific time CONTACT INFO Phone: 877-377-9010 Monday through Friday from 9 a.m. to 6 p.m. Central time Important: Discount enrollment cannot be added to COPIES AND CLAIMS wireless accounts at Mobility retail locations nor can it be FOR ( RETIREES WHO RECEIVE REIMBURSEMENTS DISCOUNT added through the 800 number. Discounts must be applied NOT ON AN AT&T BILL): through the provided website functionality. OTHER HealthSmart P.O. Box 2911 OneStopShop Charleston, WV 25339-2911 Phone: 888-251-0645 A members-only discount shopping website. Save on all your everyday purchases – electronics, toys, apparel, [email protected] restaurants, travel and more Monday through Friday from 8 a.m. to 6 p.m. Eastern time onestop.web.att.com (from work) To activate your account, go to the OneStop home page, and select Your Money Matters, go to Discounts & Offers section, and select the OneStopShop section; or http://access.att.com (from home)

Where to go for more information | January 2017 16 Preferred Customer Discount Program Flexible Spending Accounts and Health Reimbursement Accounts AT&T‘s exclusive, invite-only discount shopping website for AT&T’s top customers. Save on appliances, ADP electronics, cars, education and more; includes exclusive limited time only offers. ADP Benefit Services KY, Inc. PO Box 1853 GET STARTED onestop.web.att.com (from work) Alpharetta, GA 30023-1853 Go to the OneStop home page, and select Your myspendingaccount.adp.com Money Matters, go to Discounts & Offers section, CONTACT INFO and select the Preferred Customer Discount Phone: 800-283-3211 Program section; or http://access.att.com Phone: 502-267-4900 (international) COPIES AND CLAIMS (from home) Phone: 800-952-0450 (hearing-impaired) Fax: 866-643-2219 OTHER Sponsorship Discounts & Offers Monday through Friday from 7 a.m. to 7 p.m. Central time AT&T sponsors sports teams, venues, events, TV shows The IVR is available 24 hours a day. and community programs to help us connect our customers to their passions. Important: Employees located in Puerto Rico are not onestop.web.att.com (from work) eligible for an FSA. Go to the OneStop home page, and select Your Money Matters, go to Discounts & Offers section, and select the Sponsorship Discounts & offers section or http://access.att.com (from home) If you need additional information, contact OneStop.

Phone: 888-722-1787 (say “discounts” at prompt) Customer-care specialists are available Monday through Friday from 8 a.m. to 6 p.m. Central time.

Where to go for more information | January 2017 17 Your Spending AccountTM (YSA), a company Note: Employees in Hawaii and Puerto Rico may not make of Aon Hewitt (Medicare Exchange HRA) before-tax payroll contributions to an HSA through payroll deduction. Your Spending Account 4 Overlook Point Fidelity Investments P.O. Box 1407 Lincolnshire, IL 60069-1407 Fidelity Investments GET STARTED retiree.aon.com/att P.O. Box 770001 Cincinnati, Ohio 45277-0036 Phone: 800-928-8027 (TTY use 711 Relay) CONTACT INFO netbenefits.com/att Fax: 888-211-9900 COPIES AND CLAIMS Monday through Friday from 8 a.m. to 8 p.m. Central time Phone: 800-416-2363 Phone: 888-343-0860 (hearing-impaired) OTHER Important: The above vendor contact information is for Monday through Friday from 7:30 a.m. to 11 p.m. Central the AT&T Medicare-Eligible Health Reimbursement Account time Program administrator and only applies to eligible participants in the Aon Retiree Health Exchange. Refer to The IVR is available 24 hours a day. the AT&T Medicare-Eligible Health Reimbursement Account Program SPD for eligibility information. Important: The HSA offered by Fidelity Investments is not an arrangement that is established and maintained by the Health Savings Accounts Company. Rather, the HSA is established and maintained by Fidelity Investments, the HSA trustee. It is the Company’s intention to comply with Department of Labor guidance set FOR ALL PARTICIPANTS IN THE CONSUMER-DRIVEN HEALTH PROGRAM UNDER THE AT&T MEDICAL PROGRAM forth in Field Assistance Bulletin No. 2004-1, which specifies that an HSA is not an ERISA plan if certain requirements Many financial institutions offer HSAs. You may wish to are satisfied. check with your financial institution concerning the availability and terms of an HSA. To facilitate employee participation in an HSA, the Company has arranged to permit payroll deductions by eligible employees into an HSA established with Fidelity Investments.

Where to go for more information | January 2017 18 International business travel-supplemental cignaenvoy.com medical Phone: 800-441-2668 (If dialing internationally, use that country’s AT&T Direct Access number.) FOR INFORMATION REGARDING INTERNATIONAL BUSINESS Phone: 302-797-3100 (reverse charges accepted) TRAVEL MEDICAL, DENTAL, LOST DOCUMENTS AND REPATRIATION OF REMAINS BENEFITS Fax: 800-243-6998 (If dialing internationally, use that country’s AT&T Direct Access number.) ACE GET STARTED These numbers are available 24 hours a day. Ace American Insurance Company CONTACT INFO 1 Beaver Valley Road Important: Registration is required to use the member P.O. Box 15417 website. Secure mail is also available at this site. COPIES AND CLAIMS Wilmington, DE 19850 Phone: 800-336-0627 Leaves of absence OTHER Monday through Friday from 7:30 a.m. to 4 p.m. Eastern time FOR INFORMATION REGARDING LEAVES OF ABSENCE, USE THE FOLLOWING RESOURCES:

International expatriate and inpatriate benefits • Your immediate supervisor. Go to the OneStop home page, and select Company FOR MEDICAL, PRESCRIPTION DRUGS, DENTAL AND VISION Leaves of Absence in the Time and Attendance Cigna Global Health Benefits section. • If you need additional information, contact OneStop. Cigna Global Health Benefits Phone: 888-722-1787 Expatriate Benefits P.O. Box 15050 Customer-care specialists are available Monday through Wilmington, DE 19850 USA Friday from 8 a.m. to 6 p.m. Central time.

Where to go for more information | January 2017 19 Life insurance Long-term care insurance

FOR INFORMATION REGARDING ELIGIBILITY, ENROLLMENT OR John Hancock Life Insurance Company USA COST OF COVERAGE, CONTACT THE AT&T BENEFITS CENTER. John Hancock Life Insurance Company USA AT&T Benefits Center Group Long-Term Care Department B-6 GET STARTED AT&T Benefits Center 4 Overlook Point P.O. Box 111 P.O. Box 1474 Boston, MA 02117 CONTACT INFO Lincolnshire, IL 60069-1474 Phone: 800-732-3220 resources.hewitt.com/att Phone: 617-572-0048 (international) COPIES AND CLAIMS att.com/benefitscenter Phone: 800-255-1808 (hearing-impaired) Phone: 877-722-0020 Monday through Friday from 7 a.m. to 5 p.m. Central time OTHER Phone: 847-883-0866 (international) Fax: 847-883-8217 Monday through Friday from 7 a.m. to 7 p.m. Central time

Important: To access the website, you will need your AT&T Benefits Center user ID and password. To access the AT&T Benefits Center via the phone, you will need to provide the last four digits of your Social Security number, your date of birth and your AT&T Benefits Center password.

Call the Fidelity Service Center to report the death of an employee, an eligible former employee, an inactive employee and/or an eligible dependent. You do not need a Fidelity Service Center PIN or Social Security number/ customer ID to report a death. See the “Beneficiary Designations, Death and Survivor Benefits” section for contact information.

Where to go for more information | January 2017 20 Medical FOR MEDICAL SERVICES REQUIRING PRECERTIFICATION, THE CUSTOMER SERVICE CENTER IS AVAILABLE MONDAY THROUGH FRIDAY FROM 8 A.M. TO 7 P.M. CENTRAL TIME. FOR INFORMATION REGARDING SELF-INSURED MEDICAL PROGRAMS, SEE THE CONTACT INFORMATION LISTED IN THIS The NurseLine is available 24 hours a day. SECTION OF THE DOCUMENT. THE AT&T BENEFITS CENTER CAN PROVIDE CONTACT INFORMATION FOR FULLY-INSURED During off hours, the IVR is available Monday through MANAGED CARE OPTIONS. SEE THE “ELIGIBILITY FOR HEALTH Friday from 6 a.m. to 11:30 p.m. Central time and on AND WELFARE BENEFITS PLANS” SECTION FOR MORE Saturday from 6 a.m. to 3:30 p.m. Central time. GET STARTED INFORMATION ON HOW TO CONTACT THE AT&T BENEFITS CENTER. Cancer Resource Service CONTACT INFO Blue Cross and Blue Shield of Illinois FOR ALL ACTIVE AND ELIGIBLE FORMER MANAGERS AND CERTAIN ACTIVE AND ELIGIBLE FORMER BARGAINED COPIES AND CLAIMS FOR ACTIVE AND ELIGIBLE FORMER BARGAINED EMPLOYEES EMPLOYEES ENROLLED IN THE AT&T MEDICAL PROGRAM, AS OF AT&T EAST, AT&T MIDWEST, AT&T WEST (UNLESS YOU ARE WELL AS ALL LEGACY AT&T ACTIVE AND ELIGIBLE FORMER ENROLLED IN THE PTG MEP PROGRAM), AND AT&T SOUTHEAST BARGAINED EMPLOYEES ENROLLED IN THE AT&T MEDICAL AND ELIGIBLE FORMER MANAGEMENT EMPLOYEES OF AT&T OTHER EXPENSE PLAN FOR OCCUPATIONAL EMPLOYEES OR THE EAST AND AT&T SOUTHEAST (UNLESS YOU ARE ENROLLED IN AT&T CORP. POST-RETIREMENT WELFARE BENEFITS PLAN THE MIDWEST, WEST, OR EAST MEP PROGRAMS) The Cancer Resource Service is designed to help you Blue Cross and Blue Shield of Illinois better understand oncology/cancer diagnoses and P.O. Box 805107 available treatment options, and to give you access to Chicago, IL 60680-4112 the providers and services available at many of the bcbsil.com/att country’s leading cancer centers — all at network rates. Phone: 800-621-7336 (Benefit Value Advisors available Phone: 866-936-6002 to assist AT&T members) Monday through Friday from 7 a.m. to 7 p.m. Central time Phone: 800-621-0965 (for medical services requiring Note: This program is not available for anyone with precertification) Medicare as their primary insurer. Phone: 800-299-0274 (NurseLine) The customer service center is available Monday Important: To receive the network level of benefits, you must contact the Cancer Resource Service before receiving through Friday 7 a.m. to 7 p.m. Central time. treatment. All provisions, terms and conditions of the AT&T Medical Program apply when services are provided through the Cancer Resource Service.

Where to go for more information | January 2017 21 Consumer Medical Health and Wellness Vendor

FOR ALL ACTIVE MANAGERS ENROLLED IN THE AT&T MEDICAL Effective July 1, 2016, American Healthways Services PROGRAM, NONMANAGEMENT NON-UNION EMPLOYEES THAT FOLLOW MANAGEMENT, AS WELL AS ALL LEGACY AT&T ACTIVE LLC, referred to as Healthways, is your new Health BARGAINED EMPLOYEES ENROLLED IN THE AT&T MEDICAL and Wellness Vendor. To find: EXPENSE PLAN FOR OCCUPATIONAL EMPLOYEES • Quick answers to questions about the Health GET STARTED ConsumerMedical provides Medical Decision Support, Questionnaire a service that provides you with current, comprehensive, • Information on Lifestyle Telephonic Coaching objective and personalized information about medical CONTACT INFO conditions, your treatment options and their Phone: 888-665-6455 effectiveness. The service is for you and your When you need a little assistance related to your Health COPIES AND CLAIMS dependents who are facing a serious or chronic Questionnaire and coaching, Healthways can help you. illness. ConsumerMedical’s research team provides You can call a Healthways representative Monday leading-edge information to help you feel empowered OTHER through Friday 7 a.m. - 11 p.m. and Saturday from when making decisions about your health care. 7 a.m. - 8 p.m. Central time. Phone: 888-361-3944 att.com/YHMBeWell Monday through Friday from 7:30 a.m. to 5 p.m. UnitedHealthcare Central time FOR ALL PARTICIPANTS ENROLLED IN THE AT&T MEDICAL PROGRAM Important: ConsumerMedical does not provide advice or recommend a particular treatment. UnitedHealthcare P.O. Box 30557 Salt Lake City, UT 84130-0557 myuhc.com (for information on claims, benefits, explanation of benefits, ID cards, search for hospitals, physicians, specialists and more) Phone: 866-705-9767 Phone: 866-802-8572 (international)

Where to go for more information | January 2017 22 FOR ALL OTHER PARTICIPANTS NOT ENROLLED IN THE AT&T AT&T Medicare Advantage Program MEDICAL PROGRAM WHO ARE ENROLLED IN BENEFITS FOR ELIGIBLE FORMER EMPLOYEES WHO ARE MEDICARE- ADMINISTERED BY UNITEDHEALTHCARE ELIGIBLE AND ENROLLED IN THE AT&T MEDICARE UnitedHealthcare ADVANTAGE PROGRAM P.O. Box 30557 P.O. Box 30995 Salt Lake City, UT 84130-0557 Salt Lake City, UT 84130 myuhc.com GET STARTED uhcretiree.com (for information on claims, benefits, explanation of (for information on claims, benefits, explanation of benefits, ID cards, search for hospitals, physicians, CONTACT INFO benefits, ID cards, search for hospitals, physicians, specialists and more) specialists and more) Phone: 877-506-7221 COPIES AND CLAIMS Phone: 888-803-9234 Phone: 866-802-8572 (international) The customer service center is available Monday Phone: 877-218-7138 (hearing-impaired) through Friday from 8 a.m. to 8 p.m local time, OTHER Phone: 877-861-3861 (myNurseLine) except some holidays. The customer service center is available Monday through Friday from 7 a.m. to 7 p.m. Central time, except some holidays. Alaska IBEW 1547

FOR MEDICAL SERVICES REQUIRING PRECERTIFICATION, Alaska Electrical Health & Welfare Fund PREAUTHORIZATION OR PRENOTIFICATION, THE CUSTOMER SERVICE CENTER IS AVAILABLE MONDAY THROUGH FRIDAY FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – IBEW FROM 8 A.M. TO 5 P.M. CENTRAL TIME, EXCEPT SOME HOLIDAYS. LOCAL 1547 HIRED BEFORE DEC. 31, 2011

The IVR and myNurseLine are available 24 hours a day. General Information/Administration 2600 Denali St., Suite 200 Anchorage, AK 99503-2782 [email protected] aetf.com Phone: 907-276-1246 Phone: 800-478-1246 Fax: 907-278-7576

Where to go for more information | January 2017 23 Alaska Teamsters Local 959 Prescription Drug Program HealthTrans Alaska Teamster-Employer Welfare Trust 800 E. Maplewood Ave., Suite 100 General/Eligibility Information Greenwood Village, CO 80111 Trust Customer Service Office HealthTrans – Mail Order Facility Alaska Teamster-Employer Welfare Trust PO Box 4057 GET STARTED 520 E. 34th Avenue, Suite 107 Greenwood Village, CO 80155-4057 Anchorage, AK 99503-4116 http://959.lc.healthtrans.com CONTACT INFO Phone: 907-751-9700 Phone: 800-478-4450 Vision Care Benefit COPIES AND CLAIMS Fax: 907-751-9738 Vision Service Plan Customer Service [email protected] Alaska Vision Services, Inc. 3333 Quality Drive OTHER 959trusts.com Rancho Cordova, CA 95670 Administrative Office Phone: 800-877-7195 A&I Benefit Plan Administrators, Inc. Fax: 916-851-5152 1220 SW Morrison St, Suite 300 “Out-of-Network” Claims Portland, OR 97205-2222 vsp.com Phone: 503-224-0048 Phone: 800-714-3209 Fax: 503-228-0149

Where to go for more information | January 2017 24 Medicare Part B premium reimbursement Mental health and substance abuse

AT&T Benefits Center Beacon Health Options

AT&T Benefits Center Beacon Health Options 4 Overlook Point P.O. Box 1860 P.O. Box 1474 Latham, NY 12110 GET STARTED Lincolnshire, IL 60069-1474 achievesolutions.net/att resources.hewitt.com/att Phone: 800-554-6701 CONTACT INFO att.com/benefitscenter The IVR is available 24 hours a day, seven days a week. Phone: 877-722-0020 COPIES AND CLAIMS 847-883-0866 (international) Phone: Pension plans Fax: 847-883-8217 OTHER Monday through Friday from 7 a.m. to 7 p.m. Central time Fidelity Service Center

Important: To access the website, you will need your AT&T Fidelity Service Center Benefits Center user ID and password. To access the AT&T P.O. Box 770003 Benefits Center via the phone, you will need to provide the last four digits of your Social Security number, your date of Cincinnati, OH 45277-0065 birth and your AT&T Benefits Center password. netbenefits.com/att Phone: 800-416-2363 Phone: Dial your country’s toll-free AT&T Direct Access number, then enter 800-416-2363 (international). Phone: 888-343-0860 (hearing-impaired) Monday through Friday from 7:30 a.m. to 11 p.m. Central time The interactive voice response system is available 24 hours a day.

Where to go for more information | January 2017 25 Important: You will need to establish a username and Prescription drugs password, if you haven’t already, when you access the Fidelity NetBenefits website, and you will need your Fidelity Service Center PIN and Social Security number/customer ID when you CVS/caremark access the automated voice response system or to speak to a service associate. CVS/caremark Inc. Attn: Research Team National Electrical Benefit Fund P.O. Box 6590 GET STARTED Lee’s Summit, MO 64064-6590 FOR BARGAINED EMPLOYEES OF SBC GLOBAL SERVICES, INC. – IBEW LOCAL 494 caremark.com CONTACT INFO Phone: 800-378-8851 National Electrical Benefit Fund Phone: 800-231-4403 (hearing-impaired) COPIES AND CLAIMS 2400 Research Blvd., Suite 500 Rockville, MD 20850-3266 Monday through Friday from 7 a.m. to 11 p.m. and nebf.com Saturday from 7 a.m. to 5 p.m. Central time, except OTHER some holidays Phone: 301-556-4300 The IVR is available 24 hours a day. Fax: 301-556-0100

Monday through Friday from 8 a.m. to 5 p.m. Eastern time Important: To access the member website, you must be a registered user and will need your username and password. Alaska Electrical Pension Plan If you’re not registered, select Not Registered and follow the instructions listed. The group code is ATTRX. FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – IBEW LOCAL 1547 IN THE JOB TITLES OF JOURNEYMAN CELL SITE To access the IVR or to speak to a service associate, you will TECHNICIAN AND FOREMAN, OR HIRED BEFORE MAY 31, 2011, need the CVS/caremark ID or Social Security number of the INTO A RETAIL SALES AND SERVICE POSITION primary member. Alaska Electrical Trust Funds If you have a claim or wish to use the mail service 2600 Denali St., Suite 200 program, claim forms and/or mail service order forms Anchorage, AK 99503 are available on the website or by phone. Mailing aetf.com addresses are listed on the form. Phone: 800-478-1246 Monday through Friday from 8 a.m. to 5 p.m. Alaska time

Where to go for more information | January 2017 26 SilverScript Insurance Company Savings plans

FOR ELIGIBLE FORMER EMPLOYEES AND DEPENDENTS OF ELIGIBLE FORMER EMPLOYEES ENROLLED IN THE AT&T Fidelity Service Center MEDICARERX PROGRAM Fidelity Service Center SilverScript P.O. Box 770003 P.O. Box 280200 Cincinnati, OH 45277-0070 GET STARTED Nashville, TN 37228 netbenefits.com/att caremark.com Phone: 800-416-2363 CONTACT INFO Phone: 877-878-5714 Phone: Dial your country’s toll-free AT&T Direct Access Phone: 877-878-5714 (hearing-impaired) number, then enter 800-416-2363 (international). COPIES AND CLAIMS (TTY use 711 Relay) Phone: 888-343-0860 (hearing-impaired) TTY service is available 24 hours a day, 7 days a week. Monday through Friday from 7:30 a.m. to 11 p.m. OTHER Available from 8 a.m. to 8 p.m. in your time zone, seven Central time, except some holidays days a week Money Management Service Important: To access the member website, you must be a registered user and will need your username and password. Financial Engines Advisors If you’re not registered, select Not Registered and follow the 4742 N. 24th St., Suite 270 instructions listed. The group code is RXCVSD. Phoenix, AZ 85016 To access the IVR or to speak to a service associate, you will financialengines.com need your member ID or Social Security number. Phone: 877-401-5762 Monday through Friday from 7:30 a.m. to 7:30 p.m. Central time, except some holidays

Where to go for more information | January 2017 27 Scarborough Alliance Group Stock options, performance shares or restricted stock FOR BARGAINED EMPLOYEES OF SBC GLOBAL SERVICES, INC. LOCAL 21 WHO PARTICIPATE IN THE IBEW LOCAL UNIONS SAVINGS AND SECURITY PLAN Computershare

Scarborough Alliance Group http://www.computershare.com/att One Bridge St., Suite 70 Online is available 24 hours a day. GET STARTED Irvington, NY 10533 Phone: 888-722-6767 scarboroughalliance.com Phone: 732-491-0658 (international) CONTACT INFO Phone: 800-223-7608 Fax: 914-591-8801 Important: No person has been authorized to give any COPIES AND CLAIMS information or to make representations other than those Monday through Friday from 9 a.m. to 5 p.m. Eastern time contained in the Plan Prospectus.

OTHER Alaska Electrical Workers Money Purchase To access the website, you will need your Computershare Pension Plan PIN. Call Computershare for a PIN reset, if needed.

FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – IBEW LOCAL 1547 HIRED BEFORE DEC. 31, 2011 AT&T Equity Administration

Alaska Electrical Trust Funds If Computershare is unable to resolve your issue, you 2600 Denali St., Suite 200 may contact the AT&T Equity Administration Team. Anchorage, AK 99503 [email protected] aetf.com Phone: 866-533-4390 Phone: 800-478-1246 Monday through Friday from 8 a.m. to 4 p.m. Central time Monday through Friday from 8 a.m. to 5 p.m. Alaska time

Where to go for more information | January 2017 28 Term of employment (also known as Vision Net Credited Service) EyeMed Vision Care Fidelity Service Center EyeMed Vision Care Fidelity Service Center Attn: Quality Assurance P.O. Box 770003 4000 Luxottica Place GET STARTED Cincinnati, OH 45277-0065 Mason, OH 45040-7111 netbenefits.com/att Phone: 800-638-4288 CONTACT INFO Phone: 800-416-2363 Phone: 866-308-5375 (hearing-impaired) available Phone: Dial your country’s toll-free AT&T Direct Access Monday through Friday from 7 a.m. to 7 p.m. Central time COPIES AND CLAIMS number, then enter 800-416-2363 (international). eyemed.com Phone: 888-343-0860 (hearing-impaired) The IVR is available 24 hours a day, seven days a week OTHER Monday through Friday from 7:30 a.m. to 11 p.m. (except during days that require scheduled Central time maintenance). The automated voice response system is available Service associates are available Monday through 24 hours a day. Saturday from 6:30 a.m. to 10 p.m. and Sunday from 10 a.m. to 7 p.m. Central time. Important: You will need to establish a username and password, if you haven’t already, when you access the Fidelity NetBenefits website, and you will need your Fidelity Service Center PIN and Social Security number/customer ID when you access the automated voice response or to speak to a service associate.

Where to go for more information | January 2017 29 Voluntary benefits platform Work/Life program

Mercer Voluntary Benefits Platform LifeCare

volbenefitsadvisor.com lifecare.com Phone: 866-909-5149 Phone: 800-873-4636 GET STARTED Monday through Friday from 7 a.m. to 5 p.m. Central time Phone: 800-873-1322 (hearing-impaired) Available 24 hours a day Important: Voluntary Benefits exclude employees located CONTACT INFO in Guam, Puerto Rico or the Virgin Islands. Important: When you log on to the member website for the first time, click “Sign Up Now” and enter the Registration COPIES AND CLAIMS Code att. Your AT&T User ID will be your member ID. Then follow the instructions on the screen to create a username and password OTHER

Where to go for more information | January 2017 30 Requests for copies of documents

Summary plan descriptions, summary of material modifications, or printed policies GET STARTED If you would like a summary plan description (SPD), a • You may send your request in writing to the following summary of material modifications (SMM) or a printed address: CONTACT INFO policy: AT&T Services, Inc. Attn: Plan Documents COPIES AND CLAIMS • Go to OneStop at onestop.web.att.com, which provides access to administrator websites, or P.O. Box 132160 Copies and claims Dallas, TX 75313-2160 Filing claims and appeals • Go to the Your Benefits section of access.att.com • You may call or go to one of the following (AT&T’s secure Internet site) for benefits information administrators’ websites directly. OTHER at home.

Where to go for more information | January 2017 31 Health and welfare plans resources.hewitt.com/att att.com/benefitscenter AT&T Benefits Center Phone: 877-722-0020 Phone: 847-883-0866 (international) For any of the following plans, you may access the Monday through Friday from 7 a.m. to 7 p.m. Central time AT&T Benefits Center website to view an SPD or SMM or call the AT&T Benefits Center for: GET STARTED Important: To access the website, you will need your AT&T • Adoption Reimbursement Benefits Center user ID and password. To access the AT&T Benefits Center via the phone, you will need to provide the CONTACT INFO • CarePlus last four digits of your Social Security number, your date of birth and your AT&T Benefits Center password. • Commuter Benefits COPIES AND CLAIMS • Dental Alaska Electrical Health & Welfare Fund Copies and claims Filing claims and appeals • Disability FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – IBEW • Employee Assistance Program LOCAL 1547 HIRED BEFORE DEC. 31, 2011 OTHER • Flexible Spending Accounts aetf.com 800-478-1246 or 907-276-1246 • Group Life Insurance Phone: Monday through Friday from 8 a.m. to 5 p.m. Alaska time • Long-Term Care Insurance • Medical (including Mental Health/Substance Abuse Alaska Teamster – Employer Welfare Trust Plan and Prescription Drugs) FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – ALASKA • Vision TEAMSTER 959 959trusts.com Phone: 800-478-4450 or 907-751-9700 Monday through Friday from 8 a.m. to 5 p.m. Alaska time

Where to go for more information | January 2017 32 Retiree Death Benefits Pension plans

Contact the Fidelity Service Center. Fidelity Service Center netbenefits.com/att netbenefits.com/att From the home page, select the appropriate Pension From the home page, select the appropriate Pension Program under the “Pension” section, then click Program under the “Pension” section, then select the GET STARTED “Plan Information and Documents” under the “View” “Plan Information” tab. Then select the SPD link for section. Then select the SPD link for your Program your Program. CONTACT INFO to find information about retiree death benefits. Phone: 800-416-2363 Phone: 800-416-2363 Phone: Dial your country’s toll-free AT&T Direct Access Phone: Dial your country’s toll-free AT&T Direct Access COPIES AND CLAIMS number, then enter 800-416-2363 (international). number, then enter 800-416-2363 (international). Copies and claims Phone: 888-343-0860 (hearing-impaired) Phone: 888-343-0860 (hearing-impaired) Filing claims and appeals Monday through Friday from 7:30 a.m. to 11 p.m. Monday through Friday from 7:30 a.m. to 11 p.m. Central time OTHER Central time

Important: You will need to establish a username and Important: You will need to establish a username and password, if you haven’t already, when you access the password, if you haven’t already, when you access the Fidelity NetBenefits website, and you will need your Fidelity Fidelity NetBenefits website, and you will need your Fidelity Service Center PIN and Social Security number/customer ID Service Center PIN and Social Security number/customer ID when you access the automated voice response system or when you access the automated voice response system or to speak to a service associate. to speak to a service associate.

Where to go for more information | January 2017 33 National Electrical Benefit Fund Phone: Dial your country’s toll-free AT&T Direct Access number, then enter 800-416-2363 (international). FOR BARGAINED EMPLOYEES OF SBC GLOBAL SERVICES, INC. – IBEW LOCAL 494 Phone: 888-343-0860 (hearing-impaired) Monday through Friday from 7:30 a.m. to 11 p.m. Central nebf.com time, except some holidays Phone: 301-556-4300 GET STARTED Monday through Friday from 8 a.m. to 5 p.m. Eastern time Scarborough Alliance Group

Alaska Electrical Pension Plan FOR BARGAINED EMPLOYEES OF SBC GLOBAL SERVICES, INC. CONTACT INFO LOCAL 21 WHO PARTICIPATE IN THE IBEW LOCAL UNIONS SAVINGS AND SECURITY PLAN FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – IBEW LOCAL 1547 IN THE JOB TITLES OF JOURNEYMAN CELL SITE COPIES AND CLAIMS TECHNICIAN AND FOREMAN, OR HIRED BEFORE MAY 31, 2011, Phone: 800-223-7608 INTO A RETAIL SALES Monday through Friday from 9 a.m. to 5 p.m. Eastern time Copies and claims AND SERVICE POSITION Filing claims and appeals aetf.com Alaska Electrical Workers Money Purchase Pension Plan OTHER Phone: 800-478-1246 Monday through Friday from 8 a.m. to 5 p.m. Alaska time FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – IBEW LOCAL 1547 HIRED BEFORE DEC. 31, 2011

Savings plans aetf.com Phone: 800-478-1246 Fidelity Service Center Monday through Friday from 8 a.m. to 5 p.m. Alaska time

P.O. Box 770003 Cincinnati, OH 45277-0065 netbenefits.com/att Phone: 800-416-2363

Where to go for more information | January 2017 34 Benefits not specifically listed Bargaining agreements

If you would like to request information for all other To request a copy of the collective bargaining agreement programs, employee and retiree discounts and offers, that covers you, please go to the OneStop home page or plans, please contact the particular administrator and select Labor Relations in the Tools & Resources listed in the “Contact Information for AT&T Benefits section in the right navigation bar, contact your GET STARTED Administrators” section for more information. immediate supervisor, or write to the address in the “Official Plan Documents” section.

CONTACT INFO Fully-insured options Official plan documents COPIES AND CLAIMS To request an Evidence of Coverage of the provisions of a Fully-Insured Option in which you are enrolled, To request copies of ERISA plan documents — or other Copies and claims contact the Fully-Insured Option administrator directly. documents under which an ERISA plan is established or Filing claims and appeals The AT&T Benefits Center can provide contact operated — you must send your request in writing to information. See the “Eligibility for Health and Welfare the following address: OTHER Benefits Plans” section for more information on how AT&T Services, Inc. to contact the AT&T Benefits Center. Attn: Plan Documents P.O. Box 132160 Dallas, TX 75313-2160

Where to go for more information | January 2017 35 Filing claims and appeals

This section only applies to ERISA plans. See the To file a written claim or a written appeal of a denied Appendix for more details. claim for benefits, use the appropriate address in this section. GET STARTED Unless your provider submits the claim for you, or the applicable claims administrator allows you to call to Beneficiary designations, Death initiate a claim for benefits, claims for benefits must be CONTACT INFO and Survivor benefits mailed to the applicable claims administrator for the plan in which you are enrolled at the addresses listed in this COPIES AND CLAIMS Beneficiary Designation Administrator section. However, urgent care medical claims that require P.O. Box 770003 Copies and claims expedited action may be initiated by calling the number Cincinnati, OH 45277-0072 Filing claims and appeals for your claims administrator listed in this section.

OTHER If your claim is denied, ERISA requires you to exhaust CarePlus administrative remedies, including filing an appeal of the claim denial before you initiate external review, if Claims incurred in the United States: applicable, or commence a lawsuit. Some claims AT&T CarePlus – A Supplemental Benefit Program administrators have a different address to file an appeal (or A&T Eligible Former Employee CarePlus – of a denied claim. If so, the appeal address is also listed in A Supplemental Benefit Program (where applicable) this section. If an external review is available, information P.O. Box 30886 regarding how to request the review will be provided Salt Lake City, UT 84130-0866 along with the denial of your appeal.

Administrative remedies are considered to be exhausted either when your appeal is denied or when the claims administrator fails to issue a decision on your appeal before the end of the time frames described in the applicable SPD or SMM.

Where to go for more information | January 2017 36 Claims incurred outside of the United States: Disability (Short-Term and Long-Term), workers’ UnitedHealthcare International Claims AT&T CarePlus – compensation and job accommodations A Supplemental Benefit Program (or AT&T Eligible Former Employee CarePlus, where applicable) To initiate a claim for benefits, call the AT&T Integrated P.O. Box 740817 Disability Service Center. Atlanta, GA 30374 Phone: 866-276-2278 GET STARTED Monday through Friday from 7 a.m. to 7 p.m. Central time Appeals of claims incurred in or outside Written claims: the United States: CONTACT INFO AT&T Integrated Disability UnitedHealthcare Service Center Attn: Appeals – AT&T CarePlus – A Supplemental Benefit P.O. Box 14627 COPIES AND CLAIMS Program (or AT&T Eligible Former Employee CarePlus, Lexington, KY 40512-4627 Copies and claims where applicable) Fax: 866-224-4627 Filing claims and appeals Coordinator P.O. Box 740816 Appeals for denied disability claims: OTHER Atlanta, GA 30374-0816 AT&T Integrated Disability Service Center Quality Review Unit Dental P.O. Box 1860 Lexington, KY 40512-4626 AT&T Dental Service Center Fax: 866-856-5065 P.O. Box 188044 Chattanooga, TN 37422

Where to go for more information | January 2017 37 For AT&T East employees Phone: Claims regarding eligibility may be initiated by Written claims for Supplemental Long-Term Disability calling 877-722-0020 (domestic) or 847-883-0866 Benefits under the AT&T East Disability Benefits Program (international). must be sent to the carrier of the insurance policy under Monday through Friday from 7 a.m. to 7 p.m. Central time which the particular claimant is covered. Fax: 847-554-1397 Prudential Disability GET STARTED Management Services Important: To access the AT&T Benefits Center via the P.O. Box 13480 phone, you will need to provide the last four digits of your Philadelphia, PA 19176 Social Security number, your date of birth and your AT&T CONTACT INFO Benefits Center password. UNUM – The Benefits Center P.O. Box 100158 COPIES AND CLAIMS Columbia, SC 29202-3158 Employee Assistance Program (EAP) Copies and claims Filing claims and appeals Important: UNUM insures claims that occurred Jan. 1, 2004, Claims: through Dec. 31, 2008. Beacon Health Options OTHER P.O. Box 1920 Eligibility for health and welfare benefits plans Latham, NY 12110 Appeals: For FSA, medical, CarePlus, dental, life insurance, Beacon Health Options (AT&T Appeals) Medicare Part B premium reimbursement and vision P.O. Box 1860 AT&T Benefits Center Latham, NY 12110 Benefits Determination Review Team P.O. Box 1407 Lincolnshire, IL 60069-1407

Where to go for more information | January 2017 38 Tax form documents Regular Mail: YSA Benefit Determination For AT&T employee 1095-Cs: Review Team Equifax Tax Form Management P.O. Box 1407 Customer service: 855-823-3723 4 Overlook Point access.att.com Lincolnshire, IL 60069-1407

GET STARTED For Legacy DTV employee 1095-Cs: International business travel-supplemental medical UPoint tile name: Medical Tax Form 1095 CONTACT INFO Questions: The AT&T Benefits Center Ace American Insurance Company Phone: 877-722-0020 COPIES AND CLAIMS 1 Beaver Valley Road P.O. Box 15417 Copies and claims Flexible Spending Accounts and Health Wilmington, DE 19850 Filing claims and appeals Reimbursement Accounts International expatriate and inpatriate benefits OTHER ADP For medical, prescription drugs, dental and vision Regular Mail: Cigna Global Health Benefits ADP Benefit Services KY, Inc. Expatriate Benefits PO Box 1853 P.O. Box 15050 Alpharetta, GA 30023-1853 Wilmington, DE 19850 USA Overnight Mail: ADP Benefit Services KY, Inc. 11405 Bluegrass Parkway Life insurance Louisville, KY 40299 Claims that Evidence of Insurability (EOI) Your Spending AccountTM (YSA), a company has been denied: of Aon Hewitt (medicare exchange HRA) MetLife Statement of Health P.O. Box 14069 Lexington, KY 40512-4069 Phone: 800-638-6420 (select option 1)

Where to go for more information | January 2017 39 Claims of Life Insurance, Accidental Death & Medical Dismemberment or Accelerated Death Benefit that have been denied: For information regarding self-insured medical MetLife Group Life Claims programs, see the contact information listed in this P.O. Box 6100 section. For information regarding fully-insured Scranton, PA 18505-6100 managed care options, please refer to your Evidence of Coverage. The AT&T Benefits Center also can provide GET STARTED Phone: 800-638-6420 (select option 2) addresses for these plans. See the “Eligibility for Health Phone: 866-887-2019 (Accelerated Death Benefits and Welfare Benefits Plans” section for more information and Assignments) CONTACT INFO on how to contact the AT&T Benefits Center. Claims of Special Accidental Death & Dismemberment COPIES AND CLAIMS that have been denied: Blue Cross and Blue Shield of Illinois ACE American Insurance Company Copies and claims 1 Beaver Valley Road Claims: Filing claims and appeals P.O. Box 15417 Blue Cross and Blue Shield of Illinois OTHER Wilmington, DE 19850 P.O. Box 805107 Phone: 800-336-0627 Chicago, IL 60680-4112 Phone: 800-621-7336 Important: Call the Fidelity Service Center to report the death of an employee, an eligible former employee, an Appeals: inactive employee and/or an eligible dependent. See the Blue Cross and Blue Shield of Illinois “Beneficiary Designations, Death and Survivor Benefits” Attn: Appeals Coordinator section for contact information. 3405 Liberty Drive Springfield, IL 62704 Long-Term care insurance

John Hancock Life Insurance Company USA Group Long-Term Care Department, B-6 Attn: Claim Unit P.O. Box 111 Boston, MA 02117

Where to go for more information | January 2017 40 UnitedHealthcare Alaska Teamster – Employer Welfare Trust Plan

Claims incurred in the United States: FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – ALASKA TEAMSTER 959 UnitedHealthcare P.O. Box 30557 General/Eligibility Information Salt Lake City, UT 84130-0557 A&I Benefit Plan Administrators, Inc. Claims incurred outside of the United States: 1220 SW Morrison St., Suite 300 GET STARTED UnitedHealthcare Portland, OR 97205-2222 International Claims CONTACT INFO P.O. Box 740817 Medicare Part B premium reimbursement Atlanta, GA 30374 COPIES AND CLAIMS Appeals: AT&T Benefits Center UnitedHealthcare Copies and claims Benefits Determination Review Team Filing claims and appeals Attention: Appeals P.O. Box 1407 P.O. Box 740816 Lincolnshire, IL 60069-1407 OTHER Atlanta, GA 30374-0816 Monday through Friday from 7 a.m. to 7 p.m. Central time Alaska Electrical Health & Welfare Fund Fax: 847-554-1397

FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – Important: To access the AT&T Benefits Center via the IBEW LOCAL 1547 HIRED BEFORE DEC. 31, 2011 phone, you will need to provide the last four digits of your Social Security number, your date of birth and your AT&T Alaska Electrical Trust Funds Benefits Center password. 2600 Denali St., Suite 200 Anchorage, AK 99503

Where to go for more information | January 2017 41 Mental health and substance abuse FOR BARGAINED EMPLOYEES OF SBC GLOBAL SERVICES, INC. – IBEW LOCAL 494

Claims: National Electrical Benefit Fund Beacon Health Options 2400 Research Blvd., Suite 500 P.O. Box 1860 Rockville, MD 20850-3266 Latham, NY 12110 FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – GET STARTED Appeals: IBEW LOCAL 1547 IN THE JOB TITLES OF JOURNEYMAN Beacon Health Options (AT&T Appeals) CELL SITE TECHNICIAN AND FOREMAN, OR HIRED BEFORE MAY 31, 2011, INTO A RETAIL SALES AND SERVICE POSITION CONTACT INFO P.O. Box 1860 Latham, NY 12110 Alaska Electrical Trust Funds 2600 Denali St., Suite 200 COPIES AND CLAIMS Pension plans Anchorage, Alaska 99503 Copies and claims Filing claims and appeals Regular Mail: Prescription drugs OTHER Fidelity Service Center Claims and Appeals CVS/caremark P.O. Box 770003 Cincinnati, OH 45277-1060 Claims for reimbursement for retail prescription drugs: Overnight: CVS/caremark Inc. Fidelity Service Center Attn: Claims Department Claims and Appeals P.O. Box 52196 100 Crosby Parkway, KC1F-D Phoenix, AZ 85072-2196 Covington, KY 41015

Where to go for more information | January 2017 42 Requests for prescription drugs by mail service: Coverage Decisions and Appeals Department: Claim forms and/or mail-service order forms are Silverscript Insurance Company Prescription Drug Plans available via the website or by phone. See the Coverage Decisions and Appeals Department “Prescription Drugs” section for more information on P.O. Box 52000, MC109 how to contact CVS/caremark. Mailing addresses are Phoenix, AZ 85072-2000 listed on the form. Phone: 866-884-9479 GET STARTED For retail or mail-order claims that have been denied: Fax: 855-633-7673 CVS/caremark Inc. Appeals Department/AT&T CONTACT INFO Savings plans MC109 P.O. Box 52084 Regular mail: COPIES AND CLAIMS Phoenix, AZ 85072-2084 Fidelity Service Center Fax: 866-689-3092 Copies and claims Claims and Appeals Filing claims and appeals P.O. Box 770003 SilverScript Insurance Company OTHER Cincinnati, OH 45277-1060 FOR ELIGIBLE FORMER EMPLOYEES AND DEPENDENTS OF Overnight: ELIGIBLE FORMER EMPLOYEES ENROLLED IN THE AT&T MEDICARERX PROGRAM Fidelity Service Center Claims and Appeals Claims: 100 Crosby Parkway, KC1F-D Silverscript Covington, KY 41015 Attn: Claims Department P.O. Box 52066 Phoenix, AZ 85072-2066

Where to go for more information | January 2017 43 FOR BARGAINED EMPLOYEES OF SBC GLOBAL SERVICES, INC. Vision LOCAL 21 WHO PARTICIPATE IN THE IBEW LOCAL UNIONS SAVINGS AND SECURITY PLAN Claims: Scarborough Alliance Group EyeMed Vision Care 1 Bridge St., Suite 70 Attn: Out-of-Network Claims Irvington, NY 10533 P.O. Box 8504 GET STARTED FOR BARGAINED EMPLOYEES OF AT&T MOBILITY – Mason, OH 45040-7111 IBEW LOCAL 1547 HIRED BEFORE DEC. 31, 2011 Appeals: CONTACT INFO Alaska Electrical Trust Funds EyeMed Vision Care 2600 Denali St., Suite 200 Attn: Quality Assurance COPIES AND CLAIMS Anchorage, AK 99503 4000 Luxottica Place Mason, OH 45040-7111 Copies and claims Filing claims and appeals Term of Employment (also known as Net Credited Service) OTHER Fidelity Service Center Benefits Plan Administrator P.O. Box 770003 Cincinnati, OH 45277-1060

Where to go for more information | January 2017 44 Address changes

Active employee address and • Select Personal Information. telephone number changes • Select Addresses and Phone Numbers. GET STARTED It’s important to keep your work and home addresses • To update your home address, select Edit at the bottom current because the majority of your benefits, payroll or of the Permanent Residence section, make any CONTACT INFO similar information is sent to them. Please include any necessary changes, and click Save. room, cubicle or suite number that will help make mail- • To update your work address, select Edit at the bottom routing more efficient. COPIES AND CLAIMS of the Cubicle/Office section, make any necessary FOR EMPLOYEES WITH ACCESS TO THE EMPLOYEE INTRANET: changes, and click Save.

OTHER Home and Work address updates: FOR EMPLOYEES WITHOUT ACCESS TO THE EMPLOYEE INTRANET: Address changes • Go to insider.web.att.com. Glossary Contact your supervisor or eLink assistant. Appendix • Click on the OneStop website (hronestop.web.att.com) Providers and select eLink (eCORP) under Tools & Resources. For Commuter Benefits: To update your home address: • Enter your AT&T User ID and password for the AT&T • Go to wageworks.com, or Global Logon. (If you do not know your password, please follow the instructions on the screen.) • Call the WageWorks Service Center at 877-924-3967. • Once logged on, click OK. • On the eCORP home page, click on Employee Services. Note: Please be sure the far right-hand scroll bar is all the way to the top.

Where to go for more information | January 2017 45 Eligible former employees and Important: These instructions are also for LTD recipients, inactive employee home address changes employees on a leave of absence, as well as COBRA participants, alternate payees and survivors that have a pension benefit (including a retiree death benefit) or savings It’s important to keep your home address up to date plan benefit that has yet to be paid to you. because your benefits information is sent there. Call the Fidelity Service Center to change your address. If you are not eligible to receive a pension or savings plan benefit, or have already received your entire pension and GET STARTED Fidelity Service Center savings plan benefits and are not eligible for a retiree death Phone: 800-416-2363 benefit from your pension plan, contact the AT&T Benefits Center to update your home address. See the “Eligibility for CONTACT INFO Phone: Dial your country’s toll-free AT&T Direct Access Health and Welfare Benefits Plans” section for more number, then enter 800-416-2363 (international). information on how to contact the AT&T Benefits Center. COPIES AND CLAIMS Phone: 888-343-0860 (hearing-impaired) Monday through Friday from 7:30 a.m. to 11 p.m. OTHER Central time

Address changes Important: You will need your Fidelity Service Center PIN and Glossary Social Security number/customer ID when you speak to a Appendix service associate. Providers

Where to go for more information | January 2017 46 Glossary

COBRA – Consolidated Omnibus Budget Reconciliation Legacy SBC – SBC Communications Inc. and its Act of 1985 subsidiaries before the merger with AT&T Corp.

ERISA – Employee Retirement Income Security Act of 1974 LTD – Long-Term Disability GET STARTED FSA – Flexible Spending Account MEP – Medical Expense Plan

CONTACT INFO HRA – Health Reimbursement Account NCS – Net Credited Service, officially known as Term of Employment IBEW – International Brotherhood of Electrical Workers COPIES AND CLAIMS PIN – Personal Identification Number IVR – Interactive Voice Response (System) SMM – Summary of Material Modifications OTHER Legacy AT&T – AT&T Corp. and its subsidiaries before the Address changes merger with SBC Communications Inc. SPD – Summary Plan Description Glossary Appendix Legacy BellSouth – BellSouth Corporation and its TOE - Term of Employment Providers subsidiaries before the merger with AT&T Inc.

Where to go for more information | January 2017 47 Appendix: Affected benefit plans, policies and programs

GET STARTED This document applies to the employee benefits plans, policies and programs sponsored by AT&T and listed CONTACT INFO in this Appendix. This document is not a summary COPIES AND CLAIMS of material modifications. This document is provided

OTHER for your information and review; no other action

Address changes is necessary. Glossary Appendix Providers

Where to go for more information | January 2017 48 ERISA plans Savings Plans AT&T East Eligible Former Employee Medical Program Pension Plans AT&T Puerto Rico Retirement Savings AT&T Eligible Former Employee Medical Program Plan AT&T Eligible Former Bargained AT&T Pension Benefit Plan AT&T Retirement Savings Plan Employee Medical Program AT&T Legacy Bargained Program AT&T Savings and Security Plan AT&T Midwest Eligible Former GET STARTED AT&T Legacy Management Program Bargained Employee Medical BellSouth Savings and Security Plan Program Bargained Cash Balance Program Health and Welfare Benefits AT&T Midwest Eligible Former CONTACT INFO Bargained Cash Balance Program #2 Employee Medical Program Plans East Program AT&T Mobility Eligible Former Employee Medical Program COPIES AND CLAIMS Management Cash Balance Program Umbrella Benefit Plan No.1 AT&T Southeast Eligible Former Midwest Program Programs Bargained Employee Medical OTHER Mobility Bargained Program The following Programs shall be Program Mobility Program Address changes treated as comprising the Plan AT&T Southeast Eligible Former Glossary Nonbargained Program effective as of Jan. 1, 2016: Employee Medical Program Appendix Southeast Management Program AT&T Southwest Eligible Former Providers Medical Programs Bargained Employee Medical Southeast Program Program (Fully-Insured Options are found in Southwest Program AT&T Southwest Eligible Former Appendix C) West Program Employee Medical Program AT&T Corp. Eligible Former AT&T West Eligible Former AT&T Puerto Rico Pension Benefit Plan Bargained Employee Medical Bargained Employee Medical Program AT&T Legacy Bargained Program Program AT&T Corp. Eligible Former AT&T Legacy Management Program AT&T West Eligible Former Employee Employee Medical Program Medical Expense Program Mobility Program AT&T East Eligible Former Bargained AT&T West Eligible Former Employee Employee Medical Program Medical Program

Where to go for more information | January 2017 49 Dental Programs East Program of the AT&T Pension Umbrella Benefit Plan No. 2 Benefit Plan (Fully-Insured Options are found in Programs Appendix E. The Patient Charge Midwest Program of the AT&T Pension Benefit Plan The following Programs shall be Schedule for each option below is treated as comprising the Plan included in Appendix D.) Mobility Bargained Program of the AT&T Pension Benefit Plan effective as of Jan. 1, 2016: AT&T Eligible Former Employee Nonbargained Program of the AT&T GET STARTED Dental Program Pension Benefit Plan Special Accidental Death Benefits AT&T Eligible Former Employee Southeast Program of the AT&T Dental Program The AT&T Special Accident Death CONTACT INFO Pension Benefit Plan Benefit Program consists of the AT&T Regional Eligible Former Southeast Management Program accident death benefit provisions Employee Dental Program of the AT&T Pension Benefit Plan documented in the following: COPIES AND CLAIMS Life Insurance Programs Southwest Program of the AT&T Midwest Program of the AT&T Pension Benefit Plan Pension Benefit Plan AT&T Eligible Former Bargained OTHER West Program of the AT&T Pension Mobility Bargained Program of the Employee Group Life Insurance AT&T Pension Benefit Plan Program Benefit Plan Address changes Southeast Program of the AT&T Glossary AT&T Eligible Former Management Other Programs Pension Benefit Plan Appendix Employee Group Life Insurance Providers Program AT&T Eligible Former Employee Southwest Program of the AT&T CarePlus – A Supplemental Benefit Pension Benefit Plan AT&T Retiree Death Benefit Program Program West Program of the AT&T Pension The AT&T Retiree Death Benefit AT&T Eligible Former Employee Benefit Plan Health Reimbursement Account Program consists of the retiree death Program Life Insurance Programs benefit provisions documented in the AT&T Medicare-Eligible Health following: Ameritech Key Management Life Reimbursement Account Program Insurance Plan #541 AT&T Legacy Bargained Program AT&T Dependent Group Life of the AT&T Pension Benefit Plan Insurance Program AT&T Legacy Management Program AT&T Special AD&D Insurance of the AT&T Pension Benefit Plan Program

Where to go for more information | January 2017 50 AT&T Supplementary Group Life AT&T Southwest Medical Program AT&T Southeast Disability Benefits Insurance Program AT&T West Medical Program Program AT&T Southeast Disability Benefits Long-Term Care Programs Dental Programs Program for Special Represented Employees AT&T Consolidated Long-Term Care (Fully-Insured Options are found in Insurance Plan #549 Appendix E. The Patient Charge AT&T West Disability Benefits Program Schedule for each option below is GET STARTED Other Programs included in Appendix D.) Legacy AT&T Disability Benefits AT&T Employee Assistance Program Program AT&T International Business Travel – AT&T Dental Program CONTACT INFO Life Insurance Programs Supplemental Medical Program AT&T East Employee Dental Program AT&T West Employee Dental AT&T Group Life Insurance Program COPIES AND CLAIMS Umbrella Benefit Plan No. 3 Program Programs Vision Programs Disability Programs AT&T East Vision Program OTHER The following Programs shall be AT&T Disability Income Program AT&T Eligible Former Employee Address changes treated as comprising the Plan AT&T Disability Income Program for Vision Program Glossary effective as of Jan. 1, 2015: Bargained Employees Appendix AT&T West Vision Program Providers Medical Programs AT&T Disability Income Program for AT&T Vision Program Southwest Bargained Employees (Fully-Insured Options are found in AT&T East Disability Benefits AT&T Retiree Death Benefit Appendix C.) Program Program AT&T Corp. Medical Program AT&T Midwest Disability Benefits The AT&T Retiree Death Benefit AT&T East Medical Program Program Program consists of the retiree AT&T Medical Program AT&T Mobility Disability Benefits death benefit provisions AT&T Midwest Medical Program Program documented in the following: AT&T Mobility Medical Program AT&T Mobility Disability Benefits Program for Southwest Bargained AT&T Legacy Bargained Program of AT&T of Puerto Rico, Inc. Medical Employees the AT&T Pension Benefit Plan Program AT&T Southeast Medical Program

Where to go for more information | January 2017 51 AT&T Legacy Management Program Benefits, policies and Employee and Retiree of the AT&T Pension Benefit Plan programs not Subject to ERISA Discounts & Offers East Program of the AT&T Pension AT&T Digital Life Benefit Plan Adoption Reimbursement AT&T Employee Discounts Program Midwest Program of the AT&T Benefits Terms and Conditions Pension Benefit Plan AT&T Adoption Reimbursement AT&T Employee Discounts Program Mobility Bargained Program of the Program (Retired Employees) Terms and GET STARTED AT&T Pension Benefit Plan Cingular Wireless Adoption Conditions Nonbargained Program of the AT&T Assistance Program AT&T High-Speed Internet CONTACT INFO Pension Benefit Plan AT&T Management 9 State In-Region Southeast Program of the AT&T Commuter Benefits Voice Discount Policy Pension Benefit Plan AT&T Commuter Benefit Program COPIES AND CLAIMS AT&T Management 13 State In- Southeast Management Program Region Voice Discount Plan of the AT&T Pension Benefit Plan Company Leaves of Absence AT&T Out-of-Region Voice OTHER Southwest Program of the AT&T Policies Discount Plan Pension Benefit Plan Address changes AT&T Leave of Absence Policy AT&T U-verse West Program of the AT&T Pension Glossary AT&T Mobility Bargained Edge Benefit Plan AT&T Wireless Discount Plan Appendix Leave of Absence Policy Providers AT&T Wireless Home Phone Services Other Programs AT&T Mobility Bargained Leave of Absence Policy for Bargained DIRECTV Employee Offer AT&T CarePlus – A Supplemental Employees in District 6 Legacy AT&T Non-management Benefit Program AT&T Southeast Leave of Absence Telephone Concession Plan AT&T Health Reimbursement Policy Legacy BellSouth Employee Account Program AT&T Occupational Employee Telephone Concession Program AT&T International Health Program Leaves of Absence Policy Legacy SBC East Region Telephone (Medical, Dental and Vision benefits) Midwest Leave of Absence Policy Concession Program for Residential Service West Leave of Absence Policy SNET Leaves of Absence Policy

Where to go for more information | January 2017 52 Legacy SBC Midwest Region Pension and savings plans Aon retiree health exchange Telephone Concession Highlights not sponsored by AT&T for Residential Service Below is the contact information for Legacy SBC Southwest Telephone Some AT&T employees and eligible the Aon Retiree Health Exchange. Concession Policy Program former employees participate in Legacy SBC West Telephone pension and savings plans that are Aon Retiree Health Exchange Concession Highlights for sponsored by unions, not the 4 Overlook Point Residential Service GET STARTED Company. Summary plan descriptions, P.O. Box 1453 Other Discount Programs and SMMs and other documents required Lincolnshire, IL 60069-1407 Offers CONTACT INFO by ERISA are the responsibility of, and retiree.aon.com/att OneStopShop will be sent directly from, the plan Phone: 800-928-8027 (TTY use Preferred Customer Discount sponsor, not AT&T. This document is COPIES AND CLAIMS Program (PCDP) 711 Relay) provided for your information and Sponsorship Discounts & Offers review; no other action is necessary. Fax: 866-893-0702 OTHER Voluntary Benefit Platform The contents of this document for the Monday through Friday from 8 a.m. to following plans are subject to change 8 p.m. Central time Address changes Mercer Voluntary Benefits Glossary without notice from AT&T: Appendix Work/Life Programs Providers Alaska Electrical Health & Welfare LifeCare Fund Alaska Electrical Pension Plan Alaska Electrical Workers Money Purchase Pension Plan National Electrical Benefit Fund The IBEW Local Unions Savings and Security Plan

Where to go for more information | January 2017 53 Providers

ACE Fidelity Investments

ADP Fidelity Service Center

GET STARTED Alaska Electrical Health & Welfare Fund Financial Engines Advisors

Alaska Electrical Trust Funds HealthTrans CONTACT INFO Alaska Teamster-Employer Welfare Trust Healthways

COPIES AND CLAIMS Alaska Vision Services, Inc. John Hancock Life Insurance Company USA

Beacon Health Options LifeCare OTHER Blue Cross and Blue Shield of Illinois Mercer Voluntary Benefits Platform Address changes Glossary Cancer Resource Service National Electrical Benefit Fund Appendix Providers Cigna Dental Scarborough Alliance Group

Cigna Global Health Beneifts Sedgwick Claims Management Services

Computershare SilverScript Insurance Company

Consumer Medical UnitedHealthcare

CVS/caremark Inc. WageWorks

EyeMed Vision Care Your Spending Account (YSA) (an Aon Hewitt company)

Where to go for more information | January 2017 54