Peninsula Recreation Commission
Final Report 2010 Strategic Plan
APPROVED ON NOVEMBER 25, 2010
Professional Environmental Recreations Consultants Ltd.
2728 Bayview St. Surrey, BC V4A 2Z4
Tel: 604.531.2883 Fax: 604.531.4486
1 Introduction ...... 1 2 Context for Planning ...... 3 2.1 Related Studies ...... 3 2.2 Demographics of the Peninsula ...... 3 2.3 Status of the 2004 Strategic Plan Update ...... 6 3 User Levels and Budget Trends ...... 10 3.1 User Levels and Trends ...... 10 3.2 Budget Analysis ...... 12 4 Promising Practices ...... 15 4.1 North Vancouver Recreation Commission ...... 15 4.2 Cowichan Valley Regional District ...... 16 5 Synthesis of Public Input ...... 17 5.1 Analysis of Public Survey Results ...... 17 5.2 Summary of Community and Interest Group Interviews ...... 24 6 Rationale for the Delivery of Recreation Services ...... 30 6.1 Mission, Principles and Values ...... 30 6.2 The Benefits Based Approach ...... 30 6.3 The Benefits ...... 31 6.4 Service Objectives ...... 31 6.5 Peninsula Recreation’s Mandate ...... 35 6.6 Using the Benefits Based Approach ...... 35 7 Strategic Directions ...... 40 7.1 Partnerships ...... 40 7.2 Sustainability ...... 40 7.3 Enhancing Service ...... 41 8 Issues ...... 42 8.1 Link Building Retrofit and Additions ...... 42 8.2 Secure Long Term Agreement with School District #63 for Greenglade Community Centre ...... 44 8.3 Investigate the establishment of a satellite Community Centre in Central Saanich.……………………………………………………45 8.4 Weight Room Expansion…………………………………………..Error! Bookmark not defined.6 8.5 Panorama Landscape Maintenance………………………………...Error! Bookmark not defined.7 8.6 Head Reception Position ...... Error! Bookmark not defined.8 8.7 Full Time Staff Presence at Greenglade Community Centre ..... Error! Bookmark not defined.9 8.8 Merge the Peninsula Recreation Commission and the Memorial Park Society Operations...... Error! Bookmark not defined.9 8.9 Provision of Food and Beverage ...... Error! Bookmark not defined. 8.10 Commission Orientation and Workshop ...... Error! Bookmark not defined.1
8.11 Branding of Peninsula Recreation Facilities and Services ...... Error! Bookmark not defined.2 8.12 Summary ...... Error! Bookmark not defined.3
Appendix A Summary of Public Survey Results..………….… A1-A64 Appendix B Promising Practices in Other Communities….….... B1-B4 Appendix C Notes from Stakeholder Interviews ………….…. C1-C16 .
Peninsula Recreation Commission Strategic Plan June 2010
1 Introduction
1.1 Background The first Peninsula Recreation Commission Strategic Plan was approved in October 1999 after an extensive process that was initiated in November 1997. That Plan was largely developed in- house, with two exceptions. In 1998, PERC carried out a User Needs Survey to identify the recreational needs and interests of citizens in the three municipalities on the Peninsula. The use of many of the same questions in this Strategic Plan Update allows for comparisons over the ensuing period. The second external component was the Spatial Analysis Study carried out by Johnston Sport Architecture and completed in September 1999. This study examined the current utilization of the Panorama Recreation Centre and identified the options for re- development and expansion of the facilities.
The 1999 Strategic Plan identified the Mission, Goals and five Key Result Areas to guide future planning for the Peninsula Recreation Commission. A total of 25 Initiatives were developed in three broad areas – Program Initiatives, Administrative Initiatives, and Facility Initiatives. A review of the status of these Initiatives is provided in Section 2.3 of this report.
In 2004 PERC was retained to prepare a Strategic Plan Update which was designed to provide the Commission with a decision-making framework to guide policies, programs, services, partnerships and facility development.
In January 2010, the Peninsula Recreation Commission contracted PERC to complete a Strategic Plan Update to renew the decision-making framework to guide the Commission for the next five years. This report is the culmination of that most recent effort.
1.2 Methodology PERC employed a three-phase process in developing the Strategic Plan Update. These phases were: Phase I - Assess Existing Delivery Systems Phase II - Current and Future Demand for Services Phase III - The Strategic Plan
Phase I included the review of all relevant background information such as past studies and reports, budgets, policies and agreements with other organizations. This phase also involved a review of the demographics and demographic trends in the three Peninsula municipalities. Finally, it included the analysis of user trends and the allocation of human, fiscal and physical resources to the delivery of leisure services by the Commission. The results of Phase I are contained in Sections 2 and 3 in this report.
Phase II sought input from the public on their needs, interests and perceptions on the provision of leisure services through Peninsula Recreation currently and in the future. Phase II also included of review of Promising Practices from four selected communities on new initiatives that would be of interest to the Peninsula Recreation Commission. This included a public survey with a sample size of 1,500, and stakeholder interviews with over 40 community organizations. These stakeholder organizations included user groups, community service organizations, the School District, and First Nations communities and groups. The results of Phase II are found in Sections 4 and 5.
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Phase III included two major processes. The first was a review of the Rationale for the Delivery of Peninsula Recreation Services; the second was the identification of Strategic Issues and Directions to guide the Commission’s decision-making in the areas of policy, programs and services, facility development, and partnerships over the next five-year period.
The development of the rationale was accomplished through a workshop with the Commission and senior staff on May 18th 2010. The workshop resulted in a refinement of the Mission, Principles and Values articulated in the 2004 Strategic Plan Update, and the confirmation of 17 Service Objectives that reflect the Benefits Based Approach. The resulting rationale is found in Section 5.
The identification of Strategic Directions and Issues was based on the assessment of the current delivery system, changing demographics and trends, and the issues that emerged through the public input processes. Three major Strategic Directions were identified, along with ten issues. Recommendations for all ten Strategic Issues, the rationale for the recommendations, and the fit with the Service Objectives are outlined in Section 8.
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2 Context for Planning
2.1 Related Studies In addition to the 2004 Strategic Plan Update, the Peninsula Recreation Commission has authorized one additional study that was reviewed as part of the Strategic Plan Update process. This was the Peninsula Recreation Commission and Memorial Park Society Amalgamation Study. In this study, the Commission retained the services of Yates Thorn Consulting in the spring of 2010 to carry out a review of the process required to bring the Memorial Park Society’s facilities under the authority of the Peninsula Recreation Commission for their day to day operations. The impetus for this study was the idea that a unified operating model would provide improved service delivery of programs and a more efficient approach to facility operation.
2.2 Demographics of the Peninsula The three communities of the Saanich Peninsula grew rapidly between 1981 and 1991, and have since stabilized. In fact, the slowest growing of the three municipalities currently, North Saanich, experienced the two highest growth periods on the Peninsula: 18.5% between 1981 and 1986, and 33.1% between 1986 and 1991. The following table shows the populations of the three municipalities in 2001 and 2006, and their estimated populations in 2009 and 2026.
Table One Population Of The Peninsula
2001 2006 5 YEAR % 2009 CRD 2026 CRD AREA Census Census Change Estimate Estimate
Central 15,348 15,745 2.6 16,170 17,700 Saanich
North Saanich 10,436 10,823 3.7 11,021 13,000
Sidney 10,929 11,315 3.5 11,578 15,600
Total 36,713 37,883 3.2 38,902 46,300
As the Table One illustrates, North Saanich experienced the most growth during the past census period with an increase of 3.7% although Sidney had an increase of 3.5% during the same period. Central Saanich which had experienced high growth rates in the past had the slowest rate of growth over the more recent past, at 2.6%. This growth rate is below BC’s at 5.3% for the 2001 to 2006 period and also below the CRD average at 4.7% for the same period. The population figures for the Peninsula do not include the First Nations populations on the four Reserves. In 2006 the estimated population of the Reserves was 2,577, an increase of 110 over the 2003 estimated population. The average household sizes on the Peninsula have begun a decline that will likely last for the next couple of decades, only to be reversed when this generation is replaced by the next generation of families to move in.
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Age Groups on the Peninsula in the 2006 Census: Table Two outlines the age groupings of residents in the three communities based on the 2006 Census. Comparisons with the same age cohorts in BC and Canada are also provided.
Table Two Percentage Of Age Groups On The Peninsula
Central North Age Saanich Saanich Sidney BC Canada
0-14 15.7 12.7 11.6 16.5 17.1 15-24 12.3 11.2 8.2 13.1 13.3 25-44 20.0 15.3 17.1 27.4 27.9 45-54 18.0 18.7 13.0 16.1 15.8 55-64 15.0 20.3 14.7 12.3 11.6 65+ 19.0 21.8 35.4 14.6 13.7
All three municipalities have seen a decrease in the 0 to 14 and 15 to 24 age groups in the last census period and a fairly significant decrease in the 25 to 44 age group. The 45 to 54 age category is up in Central Saanich by about 2% and down in North Saanich by about 2% while Sidney remains steady. The two older age categories have seen relatively significant increases.
Patterns in the Three Municipalities: Information about the three municipalities was gathered in a variety of ways, including the CRD website and links to the three municipal websites.
Central Saanich: Remains the fastest growing and youngest of the Peninsula municipalities with a median age of 45.8 in 2006. Central Saanich has four main areas of urban settlement (residential, commercial and/or industrial): Brentwood Bay, Keating Industrial Area, Saanichton and Tanner Ridge. Most of the development in these areas occurred prior to 1990. At this time there are few developable tracts of land left in the District. New residential development is usually in the form of residential infill and densification by subdivision or rezoning. Significant commercial growth has been witnessed in the Keating Commercial area; a large proportion of the employees commute from other municipalities. A revitalization plan is being developed for Brentwood Bay to increase its attractiveness to residents and visitors.
North Saanich Has seen the flattest growth of the three municipalities over the last decade with a median age of 51.1 in 2006. The population is found in: 1) areas on or near the waterfront including enclaves such as Cloake Hill, Deep Cove and Ardmore; 2) on acreages and large lots in agricultural lands; and, 3) in the Dean Park neighbourhood and the Sansbury area.
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People who moved to North Saanich in the 80’s and 90’s have largely stayed; many families are empty nesters, and are still of pre-retirement age. With limited commercial services, residents of North Saanich rely on Sidney and Central Saanich for most retail, commercial, health care and industrial purposes.
Sidney Has one of highest 65+ populations in Canada because of its growing attractiveness to retirees. The median age in Sidney was 55 in 2006 Sidney has developed as a tourist and cultural destination. Current and future hotel proposals will further develop these sectors. The Town is largely built out and as such growth will be mainly accommodated through higher density redevelopment in and in close proximity to the downtown. The Town of Sidney intends to direct commercial and higher density residential development to the Town’s central area, thereby endeavouring to keep the urban settlement compact. The Airport and adjacent industrial lands employ a significant number of people, many of who commute to work from outside the Peninsula.
School District #63 Demographics and Trends: The enrolment projections of the School District to 2015 reflect the demographics of the three communities. The capacities (number of students the schools can hold) of the secondary schools are currently lower than the actual enrolments and will remain that way until 2014 when secondary enrolment will begin to decline. Until that time secondary schools will continue to require portables. Elementary and middle school enrolments, conversely, are already below capacity and the gap will continue to widen slightly. The current kindergarten, elementary and middle school population of 4,285 is projected to drop slightly to 4,003 in 2015. While the School District has closed 5 schools since 1995/96 (Saanichton, Green Glade, McTavish, Durrance and Sansbury) there are no planned school closures in the immediate future.
All of the District’s eight elementary schools will have Full Day Kindergarten in September 2011. This has the potential to impact Peninsula Recreation program delivery as kindergarten aged children may no longer be available within school hours. There may also be a displacement of after school programs which are currently using School District facilities needed for Full Day Kindergarten.
The School District plans to build a replacement school for North Saanich Middle School at a reduced capacity on a new site. The Project Agreement was announced in April 2009. Work on the new facility is expected to take place from spring 2010 to spring 2011. An amendment to the Project Agreement was announced in the spring of 2010 to recognize the addition of Neighbourhood Learning Centre space, which will be programmed by the Peninsula Recreation Commission.
Emerging Issues: Some of the potential issues and opportunities emerging from the review of demographics are: 1. Work with School District #63 to examine potential use by the Commission of a portion of an elementary school already closed in Central Saanich,
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2. Continue to place emphasis on services for residents who are over 50 years of age, while ensuring that services are available for all age groups, 3. With the slowing rates of residential growth, real growth in taxable assessment may not be counted on to finance increases in service levels in the future without mill rate increases. 4. Lack of affordable housing in the local area limits the Commission’s ability to recruit local staff to work in Commission sponsored services.
2.3 Status of the 2004 Strategic Plan Update The Strategic Plan Update adopted by the Commission in February 2005 indentified 10 major strategic issues, along with another 11 issues of somewhat lesser importance.
The major strategic issues were: 6.1 Pool Renovations and Expansion 6.2 Link Building Retrofit and Additions 6.3 Rehabilitation Services in Expansion Plans 6.4 Field Development Partnership 6.5 Service to Plus 50 Years 6.6 Service to Activate Children and Youth 6.7 More Aggressive Use of Arena Dry Floor and Tennis Courts 6.8 Partner with Mary Winspear on Cultural Programs 6.9 Cooperative Marketing with Community Organizations 6.10 Partner with First Nations
The additional issues and opportunities (6.11) were: 6.11.1 Budget Structure and Clarity 6.11.2 Commuter Market and Corporate Memberships 6.11.3 Better Signage and Way-finding 6.11.4 Concession Policy for Special Events 6.11.5 Pool Use Rental Fees 6.11.6 Facility Allocation, Booking and Payment Processes 6.11.7 Crosswalks to Field and E. Saanich Rd. Bus Stop 6.11.8 Attend Monthly Meeting with Principals and RCMP 6.11.9 Disc Golf – Proceed 6.11.10 Improve Interior (Arenas) and Exterior Maintenance 6.11.11 Opportunities for Re-use of Schools Surplus to SD 63
Since adoption of the Strategic Plan Update, a significant amount of progress has been made in the majority of these Issues. The following summary outlines the status of each of the 10 major issues and 11 additional issues and opportunities.
Major Issues 1. Pool Renovation and Expansion: The Commission has completed construction of the pool renovation and expansion and opened the facility in October 2009. Attendance has increased tremendously drawing visitors from throughout the Capital Region. The increased amount of water and space has added to the maintenance staff’s workload but they are adjusting well. The increased attendance has put increased pressure on the
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aquatic staff and the reception staff which management is monitoring. Some of these issues will be addressed in section 6 of this report. 2. Link Building Retrofit and Additions: This project has not yet been addressed due to budget limitations. It still ranks as a high priority by both staff and patrons as the additional space is desperately needed. 3. Rehabilitation Services in Expansion Plans: This issue has been addressed with the completion of the pool renovation and expansion. There has been a marked increase in participation in services for people with disabilities and those in need of rehabilitation programs. A lease arrangement is currently being completed with a provider of these services. 4. Field Development Partnership: School District #63 has now completed the new school on Forest Park Drive and the field is now used by the school. Any public use of the field must be requested through the School District. 5. Services to Plus 50 Years: These services have been expanded by the completion of the aquatic facility renovations including the new leisure pool. As well, the replacement of the Silver Threads Society by Beacon Community Services, and the activities offered at the new Shoal Centre has increased opportunities for older adults. A strong working relationship between the Peninsula Recreation Commission and the Shoal Centre Staff has increased the programming substantially. The Central Saanich Seniors Association and the Peninsula Recreation Commission have strengthened their relationship in providing programs at the Central Saanich Seniors Centre and the Central Saanich Cultural Centre. 6. Service to Activate Children and Youth: With the addition of the Greenglade Community Centre additional programming for children, youth and families has been greatly enhanced. The gymnasium is well used and has connected new young people to participate in programs at the pool and arena. 7. More Aggressive Use of Arena Dry Floor and Tennis Facility: This remains a bit of an issue as the daytime hours during April, May and June are difficult to program or rent. Evenings during these months are well used by ball hockey, roller hockey and lacrosse as are the weekends. July and August remain with unused hours although the ice is being installed earlier each year and will be in close to the beginning of August this year. 8. Partnering with Mary Winspear Centre on Cultural Programs: The Peninsula Recreation staff worked with Mary Winspear in this regard but it was never successful. The Mary Winspear Centre’s focus is on events, which does not allow them to commit to a recreation program structure which requires consistent times for several weeks. Currently the Peninsula Recreation Commission and the Memorial Park Society have engaged a consultant to study the possibility of an Amalgamation of the two organizations for the operation of the facilities in an attempt to provide a more consistent service to the residents. 9. Cooperative Marketing with Community Organizations: The Peninsula Recreation Commission has entered into marketing arrangements with several Peninsula businesses and organization as well as the other recreation departments in the region. 10. Partnerships with First Nations: The Peninsula Recreation Commission has established a joint use agreement with the Saanich Indian School Board similar to the one with School District #63. They have also partnered with the Lau Welnew Tribal
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School to create a weight training and exercise facility at the Lau Welnew Adult Learning Centre. Peninsula Recreation is currently working on creating a modified LIFE program for low income band members.
Additional Issues and Opportunities 1. Budget Structure and Clarity: The Peninsula Recreation Commission has discussed the budget format with the Capital Regional District (CRD) Finance Department suggesting that their structure does not work well for the Peninsula Recreation Department’s needs. Since the CRD developed a financial package to meet the needs of the District’s many functions they are not in a position to make adjustments for individual departments. So, the Commission staff translate the CRD budget information into a format that meets the needs of Commissioners. 2. Commuter Market and Corporate Memberships: The recreation departments in the region have implemented an annual pass option that allows a commuter to purchase the pass at their choice of recreation centres and use it at any facility in the region. The Commission has established a corporate partnership arrangement in lieu of a corporate membership program which is meeting this need in a better way. 3. Better Signage and Way Finding: Directional signs have been added on the Pat Bay Highway as well as more signs on municipal roads. A new electronic redo graph sign has been installed at the Panorama Recreation Centre site as well as electronic signs inside the building to promote programs and community events. 4. Concession Policy for Special Events: An arrangement with organizations wishing to access concession services for their events has been established by renting the concession space to groups who can arrange catered food and beverage services to meet their needs. 5. Pool Use Rental Fees: The Panorama Recreation Centre pool has established per lane hourly rental rate to provide aquatic facility renters more flexibility and affordability in their rental options. The new leisure pool also provides space for additional program options freeing up more main pool rental time. 6. Facility Allocation, Booking and Payment Process: This issue has been addressed with the addition of a position dedicated to bookings, invoicing and communication with rental clients. The payment process in done on a monthly basis with the process outlined on the rental contract. 7. Crosswalk to Field and East Saanich Road Bus Stop: The crosswalks have been installed providing improved safety for patrons accessing the bus stop and the children at the new school across the road. 8. Attend Monthly Meeting with Principals and RCMP: The principals, RCMP and Beacon Community Services meet every 2 months and engage other agencies including the Peninsula Recreation staff when an issue requires their input and assistance. 9. Disc Golf: This initiative was abandoned after public meetings with neighbours raised a number of negative issues and concerns. 10. Improve Interior and Exterior Maintenance: Most of the specific internal concerns have been addressed as well as reviewing and adjusting the regular maintenance duties and check lists. However, the maintenance of outdoor spaces on all Peninsula Recreation sites remains an issue that is currently unresolved.
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11. Opportunities for Re-use of Schools Surplus to S.D. #63: The Peninsula Recreation Commission has entered into an agreement with S.D. #63 on a year by year basis to use Greenglade Elementary School as a community centre. For the past 3 years this facility has provided programs for children and youth and has established itself as a significant part of the Peninsula Recreation offering.
Summary: The Commission has made significant progress on almost all of the 21 issues identified in the 2004 Strategic Plan Update. Most issues have been addressed through plans and actions by the Commission and their staff. It is important that the Commission and their staff are mindful of the need for ongoing evaluation of their progress on these issues. There are a few remaining 2004 issues that require particular effort in the future and these will be addressed in more detail in the 2010 issues section.
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3 User Levels and Budget Trends
3.1 User Levels and Trends Peninsula Recreation has collected annual user statistics in five major program areas consistently for the past several years. This allows the staff and Commission to track changes and patterns of use both in overall attendance and in individual program areas. User Statistics for the last seven years are presented in Table Three.
Table Three Use Levels By Program Area
Comm. Fitness Year Aquatics Arena Rec. Weights Racquets Total
2009* 42,697 94,196 22,215 112,416 26,270 297,794 2008* 86,831 130,786 29,928 113,184 31,573 392,302 2007 137,524 129,676 30,212 121,216 42,803 463,438 2006 138,974 128,702 28,535 115,438 27,547 441,202 2005 126,032 120,433 46,990 115,829 46,820 458,109 2004 139,421 116,112 42,853 113,826 46,432 460,648 2003 125,374 121,381 42,562 117,052 35,423 443,795
* Pool closed from October 08 to October 09
The growth in attendance through 2007 has been generally upward in aquatics, arena and fitness/weights with the exception of the aquatic area in 2005. The consultants have not been able to ascertain what the problem was in 2005, and suggest that it may have been an error in the count.
Community recreation experienced a downward turn in 2006 but levelled off again the following year. It hasn’t grown again since that time in spite of the fact that Greenglade School was added to the Community Recreation service capacity in 2007. In fact use in this category declined further in 2009.
Racquet sports also experienced a decline from its peak in 2005. However, it bounced back in 2007, before declining further in 2008 and 2009, likely due to the pool being closed for a portion of each year.
When the aquatic facilities closed in October 2008, aquatic attendance was suspended. This also impacted other program categories to some degree. The situation stabilized again with the opening of the new aquatic centre in October of 2009. In the first quarter of 2010 all program areas have experienced gains in attendance with the aquatic area enjoying very significant increases in participation.
The establishment of the Greenglade Community Centre offers a growing number of programs for children and youth and this capacity will remain available in the future.
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Table Four Use Total By Year And Type
Year Drop-In Rentals Programs Total
2009* 128,015 112,427 72,005 312,447 2008* 151,394 162,917 90,918 405,229 2007 198,665 181,980 95,467 476,112 2006 200,867 154,380 88,798 444,045 2005 201,424 156,571 107,028 465,023 2004 214,229 156,518 99,670 470,417 2003 249,567 121,186 92,783 463,536
* Pool closed from October 08 to October 09
There is a discrepancy between the total numbers for each year between Table Three and Table Four. This is due to the inclusion of rental user numbers including spectators in Table Four which are not included in the figures shown in Table Three. Rental spectator numbers are estimated while all other user statistics come directly from the CLASS computer registration system. Another reason for discrepancy is related to a family drop in which will show as one admission on a family rate in the CLASS system but staff will adjust manually to indicate the actual number of participants. The same holds true for tennis court bookings which show one in the system but is adjusted to indicate two or four participants.
The overall attendance has grown generally between 2003 and 2008 when the aquatic facility construction began in October and continued until the pool reopened in October 2009. Greenglade Community Centre programs continue to grow and will enjoy increased participation which will reflect in the attendance figures in the future.
While overall attendance increased in the first five years above, the proportion of uses shifted. The proportion of uses in the drop in category (i.e. primarily drop in swimming and fitness uses) declined, while the proportion of uses in the rental category (ie. primarily ice groups, swimming groups, racquet sport groups) increased.
The first four months of 2010 indicate that the new aquatic facility may result in another major increase in numbers in all three categories of facility use.
Emerging Issues: Some of the issues and opportunities emerging from the review of user patterns and trends are: 1. The capacity for aquatics service has increased significantly and the facility is drawing much larger numbers from farther away by offering them the added leisure features that were previously missing. The new facility is catering to a much broader age range and is providing more opportunity for people with disabilities. It is now comparable to other modern pools in the region. 2. The Arena area dry floor season during April, May and June is being used extensively during the evenings and on weekends but is still finding difficulty trying to make use of
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the space during weekday hours. The ice has been installed earlier each year and is now being installed at the beginning of August. The arena area should continue to pursue other opportunities for dry floor use particularly during the month of July. 3. The development of the Greenglade Community Centre and their programs has added an opportunity for residents of the peninsula to access a whole new range of program offerings, particularly for children and youth. The partnership with the Shoal Centre has added programs that are attractive to residents of the peninsula and cater particularly to older adults. The Central Saanich Seniors Association, who operates the Central Saanich Seniors Centre, is working with the Peninsula staff in providing programs for older adults. 4. Greater use of the tennis courts for activities such as youth drop-in basketball, mini soccer and special events should be considered.
3.2 Budget Analysis The annual budgets for Peninsula Recreation reflect the unique nature of an operation that is jointly funded by three municipalities. The budgets are slightly different than those of other municipal parks and recreation operations because they are more inclusive of all costs. The Commission’s budget incorporates an allocation to the CRD for support administrative services, as well as debt retirement costs; in single municipalities these expenditures are seldom included in departmental budgets. Because Peninsula cannot run a deficit, a contingency allocation is also included. The unexpended funds from Contingency form part of the year-end surplus, along with any net savings from operations. These surplus funds are retained and allocated by the Commission to the Capital Reserve, Equipment Replacement Fund, or used for special projects. Table Five provides an overview of the Peninsula Recreation budgets for the last five years. This format differs somewhat from the one used by the CRD, and is similar to those used by individual municipalities.
Table Five Revenues and Expenditures For The Past Five Years
2009* 2008* 2007 2006 2005
Administrative Revenues (92,350) (100,450) ( 104,050 ) (87,070) (89,550) Administrative Expend. 499,040 496,660 476,970 415,310 410,380 Maintenance Expenditures 1,285,810 1,234,360 1,189,220 1,133,230 1,107,280 Program Expenditures 534,500 546,850 536,550 535,650 536,750 CRD Allocations 184,400 165,050 158,620 138,470 129,660 Net Admin and Maint. 2,411,400 2,342,470 2,257,310 2,135,590 2,094,520
Arena Revenues (643,800) (612,300) (616,560) (590,140) (567,750) Arena Expenditures 264,980 246,110 243,340 234,930 230,040 Operating Net-Arena (378,820) (366,190) (382,220) (355,210) (337,710)
Pool Revenues (196,700) (323,250) (489,000) (474,000) (499,000) Pool Expenditures 331,160 274,230 412,080 403,300 429,700 Operating Net-Pool 134,460 (49,020) 76,920 (70,700) (69,300)
CR-Youth & Adult Program Revenues (356,300) (332,000) (297,000) (303,200) (259,600) CR-Youth & Adult Program Expenditures 402,540 374,800 335,200 313,220 242,940 Operating Net-CR Prog. 46,240 42,800 38,200 10,020 (16,660)
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2009 2008 2007 2006 2005
Fitness, Weights, Child- minding Rehab. Rev. (581,440) (569,550) (550,000) (528,800) (428,400) Fitness, Weights, CM, Rehab. Expenditures 305,220 273,830 252,990 237,960 206,370 Operating Net-F, W, CM, & Rehab (276,220) (295,720) (297,010) (290,840) (222,030)
Racquet Sports Revenues (220,380) (215,330) (210,200) (201,120) (198,550) Racquet Sports Expenditures 142,890 135,710 129,900 129,530 116,870 Operating Net Racquet Sports (77,490) (79,590) (80,300) (71,590) (81,680)
Greenglade Expenses 59,850 55,450 48,350
Debt(principal & interest) 1,200,460 742,680 478,889 623,880 624,590
Contingency 23,140 194,030 72,290 84,460 45,000
Transfer to General Capital Fund 16,490 423,990 7,500 24,840 Transfer to Debt Reserve Fund 750,000
Grants in Lieu (50,900) (33,090) (54,210) (43,370) (45,080)
Equipment Replacement Fund, Capital Reserve & Capital Purchases 154,700 139,900 150,000 174,000 104,000
Surplus (65,500) (197,740) (85,030) (171,720) (157,230)
Requisition 3,947,810 2,919,970 2,088,499 2,049,360 1,938,420 2009* 2008* 2007 2006 2005 * Pool closed from October 08 to October 09
Budget Trends: In terms of the overall annual Requisition, there was minimal change in the total budgets between 2005 and 2007, in spite of inflationary increases over this period. The 2008 budget then grew 39.8% over 2007, and the 2009 budget went up 35.2% over 2008. The increases in these two years, however, were largely directed toward covering increases in debt retirement payments for new capital projects; namely the aquatic facility renovation and expansion.
It is very difficult to compare the Commission with other communities because most have an integrated parks and recreation system that combines some cost centres (e.g. administration) for both of these areas of service. Also, municipal parks and recreation departments typically don’t include debt servicing within their budgets. The net tax levy that averages $101.48 per capita in 2009 over the three municipalities appears to be about average for recreation expenditures for similar sized communities in BC. However, recent surveys of communities aren’t available to verify this conclusion.
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Other points worthy of note in the financial summary above include: Current pool expenditures and revenues do not reflect a typical aquatic service operation. The first full year of pool operation will be 2010, and this will show a more typical recovery rate. Transfers to the General Capital Fund and the Debt Reserve Fund impact the overall figures significantly in the last two years of the summary. Table Five should be updated annually over the next few years to show more typical trends.
Emerging Issues: Some of the issues emerging from the analysis of budgets over the last five years are: 1. Debt servicing costs have increased quite substantially. However, some of this debt will be retired in the next two years, and that will reduce debt service costs again significantly. So, the currently high debt servicing costs are a short term anomaly. 2. It is important not to rely too much on the changes over the past five years in many of the cost centres, as the construction project has created many anomalies that could lead to inappropriate conclusions if these figures are relied on as typical years of operation.
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4 Promising Practices
The consultants requested information from four recreation departments in the southwest region of the Province. The areas of interest included marketing, community development, partnerships, First Nations relationships and user fee versus tax subsidy in percentage. The results from each of the departments are shown below.
4.1 North Vancouver Recreation Commission 4.1.1 Marketing Comprehensive website that is updated daily and directly links to online registration. Newsletter to over 10,000 subscribers. Developing social media strategies to increase their access directly to their clientele. Direct marketing to specific areas promoting specific products and services is also done on a regular basis. Special events promoting and demonstrating health and wellness lifestyle issues were delivered in neighbourhoods with the planning designed specific for the nature of that community. The department provides a semi-annual four hour training session for front line staff focused on customer service skills. Data analysis using new business intelligence reports using data from CLASS customer database as well as accounting system.
4.1.2 Community Development After school programs in five elementary schools with funding through Middle Years Matters Project and School-Community Connections. Community Outreach to new and isolated populations. Shift in Service Delivery Focus from direct service delivery to increased focus on engaging with communities, collaborating and building community capacity to develop and deliver recreation.
4.1.3 First Nations Relationships Connections with First Nations members by building one-on-one relationships, connecting with partner organizations and attending First Nations events. Local First Nations elder is serving on municipal theatre board. Developing arts programs in collaboration with First Nations artists.
4.1.4 Partnerships Joint use agreement with School District. Recreation department hires and manages door attendants for weekend school facility rentals. Third party contractors for program delivery.
4.1.5 Funding Percentage of user fee versus tax subsidy is 53.7% budgeted for 2010. However, it should be noted that the North Vancouver Commission doesn’t have debt servicing included in its costs when that calculation is made.
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4.2 Cowichan Valley Regional District 4.2.1 Marketing The Cowichan Valley Regional District’s Island Savings Centre is partnering with the Municipality of North Cowichan’s Aquatic Centre on joint marketing of programs and facilities. They are producing an annual facility guide with a program update 7 times a year.
4.2.2 Community Development The Island Savings Centre in cooperation with the Canadian Mental Health Association hosted a free breakfast for staff and homeless people. They opened dressing room showers twice a week for homeless people to shower. With the opening of the Cowichan Warm Land Shelter in 2009 the shower service in no longer required.
4.2.3 First Nations Relationships Island Savings Centre hosted the 2008 North American Indigenous Games as an athlete centre. Lake Cowichan, Duncan, Cowichan Bay and Ladysmith were the first four destinations of the launch of the Spirit Pole. The Spirit Pole was raised in 2009 between the Cowichan Aquatic Centre and the Island Savings Centre.
4.2.4 Partnerships The Island Savings Centre, the Cowichan Aquatic Centre, the construction of the new Vancouver Island University campus and the anticipated construction of a new high school all on the same site is the best partnership example in the Cowichan Valley. Joint use agreements are planned to further the goals of all four institutions.
4.2.5 Funding The Cowichan Valley has traditionally had lower user fees than most Vancouver Island departments. With a shift from industry taxation to residential taxation there is a plan in the 2011 budget to raise user fees.
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5 Synthesis of Public Input
5.1 Analysis of Public Survey Results A total of 1500 questionnaires were mailed to 500 randomly selected adults in each of the three municipalities. About 40 were returned by the Post Office as “undeliverable”. Of the remaining 1460 that reached their destination at total of 665 valid returns were received and processed by the cut off date. This represents a 46% return rate and a sufficient sample to render results which are considered statistically to be accurate to within +/- 3.8% nineteen times out of twenty. This is a higher level of confidence than the industry standard. However, when subgroups are compared with each other, the numbers in each subgroup is smaller, and this results in a confidence level that is somewhat lower (i.e. the accuracy is within a broader +/- percentage). The responses were then statistically weighted to produce an overall sample that represents the exact distribution of the population within the three municipalities. The most important results are summarized below. For a full understanding of the results, readers should review the computer tabulations and transcript of comments included in Appendix A.
It should be noted that many of the same questions were asked and answered in the 1998 and 2004 surveys that used the same methodology. Some comparisons are therefore easy to make for these questions. The major difference in the 2010 survey is the greater emphasis on services and facilities provided throughout the community rather than a primary focus on the Panorama Recreation Centre.
Use of the services or facilities of Peninsula Recreation 61% of the survey respondents indicated they had used the services or facilities of Peninsula Recreation in the past 12 months. Use by residents of each community was reasonably similar: Central Saanich (64%), North Saanich (61%), and Sidney (56%). Residents over the age of 60 (49%) are much less likely to make use of Peninsula services. Seventy nine (79%) of respondents under 60 years of age come from households which make use of Peninsula Recreation services or facilities. When we look specifically at the use of the Panorama Recreation Centre we see that 54% of respondents have made at least one visit in the past year. This compares with 43% of those over 60 years of age who indicated they had used the facility. This pattern of use has not changed significantly since the 2004 survey, when 60% overall and 43% those over 60 years had used the facility in the past year. Ninety five percent (95%) of households with dependent children make use of Peninsula Recreation services and facilities, compared to 31% of households with no dependent children. As was the case in 2004, use of Peninsula Recreation services and facilities is still associated strongly with children in the household. In fact, there is very little room to improve in the “children present” household market, which has been saturated. Of respondents who had used Peninsula Recreation services in the past year, most had visited the Panorama Recreation Centre between 10 and 50 times (37%), with 24% indicating they visited the facility more than 50 times, and 30% less than 10 times. North Saanich residents were more frequent visitors to the facility than residents in Central Saanich and Sidney.
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Figure Six shows sixty eight percent (68%) of the survey respondents (67% in 2004) used the aquatic centre; 48% the weight room (was also 48% in 2004); and 27% the arena (was 42% in 2004). As in 2004, with the exception of the weight room (Central Saanich – 39%, North Saanich – 53%, Sidney – 43%), use was similar for all three communities. Figure Six Activities Participated in by Households
Aquatic Activities 68% Weight Room 44% Arena - Ice Activities 27% Peninsula Recreation Programs 24% Aerobics/Fitness Classes 23% Other 16% Racquet Sports 13% Arena - Dry Floor Activities 4%
0% 20% 40% 60% 80% 100%
Ninety three percent (93%) of the respondents were either somewhat or very satisfied with the services and facilities of the Peninsula Recreation Commission – compared to only 2% who were somewhat dissatisfied or very dissatisfied. This is an improvement from 2004 when 87% were either somewhat or very satisfied with the services and facilities. Very high satisfaction levels are consistent across all demographic sub groups.
Improvements to Programs, Services and Facilities The first time this question was asked in 1998 and again in 2004, 45% of the respondents felt that there was a need to improve programs, services or facilities at Panorama. In 2010, this has decreased to 36% of respondents who feel improvements are needed to programs, services or facilities provided by Peninsula Recreation. Those less than 40 years of age are more likely to express a need for improvement (43%) than respondents over the age of 60 (20%). Households with dependent children (41%) are more likely to express a need for improvements than households without dependent children (25%). The improvements cited most frequently included more or different programs (49%), promotional opportunities (15%), and more or different facilities (13%). In 2004 these were more or different programs (40%), the quality of existing facilities (32%), and more or different facilities (28%). When asked about specific improvements that had been already contemplated, 51% of the survey respondents indicated a willingness to support one or more specific improvements or additions. A modest 19% expressed support for increased weight/fitness areas, followed by improved food services (17%), addition of a gymnasium (12%), and improved rehabilitation areas (12%). Support for improvements in general or specific improvements was more likely among respondents under 40 years of age.
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When asked about willingness to support tax increases for improvements suggested above, 55% of the respondents expressed support for a tax increase. The level of support is very similar for each of the three communities, and the strongest support (43%) was for the $20 - $40 per year increase. This level of support for tax increases was virtually the same as that measured in 1998 and 2004.
Financing Peninsula Recreation Services and Facilities As was the case in 2004, most respondents (69%; 70% in 2004)) favour maintaining current levels of tax support, rather than increasing tax support (22%; 21% in 2004) or reducing tax support (9%; 9% in 2004) to support Peninsula Recreation facilities and services. Support for maintaining current levels of support is similar in each of three communities. When offered the opportunity to indicate tax reductions, 91% of respondents were supportive of the current or higher levels of tax support for Peninsula Recreation services and facilities. With respect to user fees 66% of respondents were in favour of maintaining the current level of user fees. When the level of support for taxes and user fees were looked at together 51% of respondents were in favour of maintaining both taxes and user fees at their current level. Figure Seven shows twenty percent (20%) were in favour of increasing user fees while either maintaining or decreasing taxes. Seventeen percent (17%) were in favour of increasing taxes while either maintaining or decreasing user fees. Only 7% chose a decrease in either tax support or user fees alone or both combined. The remaining 6% opted for an increase in both user fees and taxes to support the facilities and services provided through Peninsula Recreation.
Figure Seven Combined Level of Support for Taxes and User Fees
Decrease Fees and/or Increase Both Fees Taxes with no and Taxes, 6% Increase, 7%
Increase Taxes while Maintaining or Maintainin Existing Decreasing Fees, 17% Levels of Both Taxes and User Fees, 51%
Increase Fees while Maintaining or Decreasing Taxes, 20%
Learning about Peninsula Recreation Opportunities Most respondents (80%) learn about recreation opportunities at Peninsula through the seasonal Leisure Guide, and to a lesser extent, through the Peninsula News (35%).
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These numbers are virtually unchanged since 2004. The Guide continues to be a significant source of information for those with dependent children (95%). Word-of- mouth (24%) and the Peninsula website (24%) were the next two most used sources of information. The website will likely continue to grow in popularity as it’s currently used much more frequently by younger respondents as opposed to those over 60 years of age.
Limits to Participation in Peninsula or other Recreation Services A lack of time (34%; 44% in 2004) was cited most frequently in terms of limiting respondents’ participation in recreation activities. As in 2004, this continues to be less of a concern for those over 60 years of age, and more of a factor for those between 20 and 59. Households with dependent children were also more likely to mention a lack of time as a limitation than households with no dependent children. Thirty six percent (36%) of respondents indicated they felt no limits to use of the services and facilities. In 2004, 32% indicated nothing limited the recreation activities of their household. Cost was cited by roughly one-fifth of the respondents. In a reversal from 2004 cost is now a greater concern for those under the age of 60 (in 2004 it was a greater concern for those over the age of 60). Cost was also indicated more often by female respondents (25%) than males (12%). Close to 20% of the respondents suggested “other” limits, many of which were related to age and health. “Other” comments are presented with the qualitative results of the survey.
Table Eight Breakdown of Responses by Community
Total Sample Central Saanich North Saanich Sidney
Distribution 1,500 500 500 500 Completed surveys 665 202 246 217 Return rate 46% 40% 49% 43% Level of confidence 3.8% 6.9% 6.1% 6.6%
Demographic Information
Gender Male 41% 43% 40% 38% Female 59% 57% 60% 62%
Age Under 40 Years 8% 10% 5% 7% 40-59 Years 35% 39% 39% 24% 60 Years or Older 58% 51% 56% 69%
Household One plus Single Adults 28% 24% 20% 42% Couple wo/Dep. Child. 49% 49% 57% 41% Couple with/Dep. Child. 20% 24% 20% 15% Single Parent with/ Dep Child. 3% 4% 3% 1%
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Area of Residence 42% 29% 30%
1. Household use of the services and facilities of Peninsula Recreation in the past 12 months Yes 61% 64% 61% 56% No 39% 36% 39% 44%
Total Sample Central Saanich North Saanich Sidney
1a. If yes, which activities has your household participated Aquatic Activities 68% 69% 66% 70% Weight Room 44% 39% 53% 43% Arena - Ice Activities 27% 30% 26% 21% Peninsula recreation Programs 24% 25% 23% 23% Aerobics/Fitness Classes 23% 20% 29% 21% Other 16% 14% 14% 21% Racquet Sports 13% 14% 14% 12% Arena - Dry Floor Activities 4% 3% 5% 4%
1b (1). If yes. How many visits to the Panorama Recreation Centre No Visits 9% 9% 10% 10% 1-10 Visits 30% 34% 16% 37% 10-50 Visits 37% 39% 38% 30% Over 50 Visits 24% 18% 36% 23% 1b (2). If yes. How many visits to a school facility No Visits 91% 90% 93% 91% 1-10 Visits 6% 6% 5% 7% 10-50 Visits 2% 2% 2% 2% Over 50 Visits 1% 1% 1% 1b (3). If yes. How many visits to the Central Saanich Cultural Centre No Visits 91% 85% 96% 96% 1-10 Visits 5% 8% 2% 2% 10-50 Visits 4% 6% 2% 1% Over 50 Visits 1% 1% 1% 1b (4). If yes. How many visits to Elk Lake No Visits 85% 80% 90% 87% 1-10 Visits 9% 11% 4% 10% 10-50 Visits 5% 8% 4% 2% Over 50 Visits 1% 1% 1% 1% 1b (5). If yes. How many visits to the Greenglade Community Centre No Visits 74% 72% 78% 71% 1-10 Visits 17% 19% 14% 16% 10-50 Visits 7% 6% 6% 10% Over 50 Visits 2% 2% 2% 3% 1b (6). If yes. How many visits to Centennial Park No Visits 82% 73% 88% 89% 1-10 Visits 11% 14% 9% 9% 10-50 Visits 4% 8% 2% 1% Over 50 Visits 3% 6% 1% 1% 1b (7). If yes. How many visits to the Shoal Centre No Visits 87% 93% 86% 78% 1-10 Visits 11% 6% 12% 15% 10-50 Visits 2% 1% 1% 5% Over 50 Visits 1% 2%
1d. Satisfaction with public recreation services and facilities Very Satisfied 69% 64% 73% 74% Somewhat Satisfied 24% 29% 19% 20% Neutral 5% 5% 6% 4% Somewhat Dissatisfied 2% 2% 1% 3% Very Dissatisfied 1% 1% 1%
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Total Sample Central Saanich North Saanich Sidney 2. Limits to use of Peninsula Recreation services and facilities No Limits 36% 35% 44% 28% Lack of Time 34% 35% 33% 33% Cost 20% 22% 14% 23% Other 19% 16% 16% 27% Lack of Programs of Interest 13% 14% 12% 13% Lack of Information 6% 6% 4% 6% Lack of Transportation 6% 5% 2% 13% Lack of Childminding Services 2% 3% 1% 1% Lack of Facilities 2% 2% 2% 3%
3. Need for improved programs, services or facilities? Yes 29% 36% 22% 27% No 71% 64% 78% 73%
3a. If yes, what type of improvements? More or Different Programs 49% 47% 51% 51% Other 24% 26% 23% 21% Promotional Information 15% 14% 2% 30% More or Different Facilities 14% 12% 19% 12% Quality of Existing Facilities 12% 14% 15% 7% Quality of Existing Programs 11% 9% 13% 14% Customer Service 10% 7% 11% 14% Maintenance Standards 5% 9% 12%
4. Maximum tax (or rent) increase to support improvements None - No Tax Increase 44% 41% 47% 46% $20-40 /year 43% 45% 40% 43% $41-60 /year 9% 12% 8% 7% Over $60 /year 4% 3% 4% 5%
5. Support for facility improvements None - No Improvements 49% 46% 54% 49% Increased Weight / Fitness Areas 19% 19% 21% 16% Improved Food Services 17% 13% 19% 20% Addition of a Gymnasium 12% 15% 10% 9% Improved Rehabilitation Space 12% 14% 8% 14% More Programs Space 10% 13% 8% 9% Link Arena and Main Buildings 6% 7% 2% 8% More Indoor Tennis Courts 3% 4% 4% 1% Improved Lobby and Circulation 3% 4% 2% 3%
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Total Sample Central Saanich North Saanich Sidney 6. Taxes – which of the following would you choose? Increase Current Level of Tax 22% 23% 17% 23% Maintain Current Level of Tax 69% 68% 73% 67% Decrease Current Level of Tax 9% 9% 10% 9%
7. User fees – which of the following would you choose? Increase Current Level of User 25% 25% 26% 23% Maintain Current Level of User 67% 66% 68% 67% Decrease Current Level of User 8% 9% 6% 10%
8. How does household learn about leisure opportunities? Seasonal Leisure Guide 80% 78% 79% 83% Peninsula News 35% 34% 36% 36% Word of Mouth 24% 25% 23% 23% Peninsula Website 24% 28% 25% 16% Notices from Schools 7% 9% 6% 5% We Don't Find Out About 6% 8% 4% 4% Other 4% 3% 6% 2% Radio 2% 2% 1% 3% Cable Television 2% 2% 2% 2%
Finally, respondents were asked if they had any additional comments to make. A little under a third of all respondents took the opportunity to write in general comments. These are provided verbatim in Appendix A. They represent a wide variety of issues and ideas which are difficult to synthesize. However, in the consultants’ opinion, the following themes were the most prevalent. Compliments and support for doing a good job Positive comments on the pool renovation A wide variety of suggestions for facility and program improvements or additions Comments related to funding and tax support. These comments were both in support of current funding levels and also opposed to any tax support going towards public recreation.
Emerging Issues: Some of the issues and opportunities arising from the survey are: 1. Satisfaction levels continue to increase, and support for/need for improvements is declining. 2. Refinements to the methods of advertising should be considered. Older people still get much of their information from the local newspaper, while younger people are relying increasingly on the website. Both may need more attention in relation to the seasonal brochure which continues to be important, but there are signs that dependence on the brochure may be declining in the under 60 segment of the population.
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5.2 Summary of Community and Interest Group Interviews The consultants interviewed approximately 40 community and interests groups, as well as a number of Councillors from the three municipalities. Each interview lasted approximately one hour. While the majority of interviews were with representatives from individual organizations, there were some combined interviews with groupings of one to ten parent groups, drop in users, lesson participants and Service Clubs. Several staff members were also interviewed in group settings. The comments from the community and stakeholder organizations are summarized below. The more complete notes from those interviews are included in Appendix C.
User Groups: The Peninsula Tennis Association has about 60 members and is a major tennis courts tenant, renting four to five hours per week throughout the year. The membership is approximately 60% men and 40% women. They are hoping to introduce more mixed tennis opportunities in the coming season. The club is happy with the on line booking system and find the current facility adequately meets their needs. They find the tennis courts in good shape and consistently well maintained. The representative of the squash players indicated that overall the facilities provide good service. They would like to see the court floors improved and although they prefer the squash court they understand the need for the convertible court. They would like to see more instructional programs to build the squash player numbers. The Piranhas Swim Club is a summer swim program with 60 swimmers, down from 120 two years ago. The club is excited about the opportunities that the new pool will provide. They will be hosting their first swim meet ever this summer with 11 or 12 teams from the Island and Lower Mainland attending. The new pool allows for electronic timing, space for marshalling swimmers and space for spectators. There is also improved access to storage for equipment. In some shared pool use time the combination of groups is not always appropriate. The club would also like to have access to some kind of food and beverage service on a regular basis. The Pacific Paddle Sports is a community paddling centre in Brentwood Bay offering mentoring and instruction in all aspects of canoeing and kayaking. They also carry equipment for rent and sale as well as repair services. They find the new pool with the additional space more accommodating of their needs. They would like to have access to more rental time. A group of drop in users of the aquatic and weight room facilities who do not belong to a specific group or organization provided very useful feedback from their experiences at Panorama. The groups suggested a day a week for seniors with a special rate. Some find the brochure confusing and would like to see a more logical layout in the brochure and on the website. Many feel that the weight room is becoming too crowded and needs to be expanded. A group of people with disabilities and caregivers who are regular users of the aquatic and weight room facilities provided some excellent suggestions from their experiences at Panorama. They find the new pool facility very good, particularly the leisure pool and the features it provides. They would like to see the weight room expanded to provide more room for people in wheelchairs to move through the equipment. They would also like to see new equipment that is adapted to allow people in wheelchairs to roll up to use the apparatus instead of having to transfer to the machine. Promotional materials could be better
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presented to assist those with a disability to become informed of what is available. The group as a whole is very pleased with the Peninsula Recreation Commission’s commitment to inclusive services and barrier free design. They would like to see continued and regular communication with agencies supporting people with disabilities. Transportation to the facility is another issue that could be improved with cooperation from the transit authority. Transit offers a program called Community Travel Training that provides one-on-one training to assist individuals with disabilities and seniors to use public transit. It appears with the new aquatic facility that the use by people with disabilities has grown significantly and now serves the region. This has put more pressure on the facilities and staff and this will have to be monitored and addressed accordingly. They would also like the Commission to consider the possibility of providing employment for people with disabilities. Peninsula Minor Hockey has approximately 500 members and about 200 volunteers. They are concerned that unless they can acquire more ice time they cannot take any more hockey players into the organization. The arena dressing rooms need to be updated and the common area needs to be expanded. There is a shortage of storage space and meeting rooms at Panorama Recreation Centre. The Panorama staff is good to deal with, and the ice maintenance is excellent. They would appreciate more communication when contracted ice is taken away for other events. They would like ice in at least one arena all year. Old Crows Hockey is an old-timers hockey team with about 30 players. They were very supportive of Panorama and its facilities and staff. They expressed a few concerns about operating issues (e.g. there are only 3 showers is the dressing room and the water is often too hot) and suggested that one of the two sheets be kept as ice all summer long for a trial year. They would like to see some form of food and beverage service as they now go elsewhere after their ice time for something to eat. Peninsula Figure Skating has 90 members ranging from age 3 to adults, and programming from learn-to-skate to competition. They appreciate the consistently good ice quality and support of the maintenance staff. They would like more secure dressing rooms and access to two separate areas to accommodate both sexes. Food and beverage services are desperately needed on a regular basis. They would also like to see year round ice in at least one arena. The Retread Hockey is a group of 100 players 55 years and older who use both arenas. They have an excellent rapport with the maintenance staff and enjoy the consistently good ice quality. They are supportive of the arena link building project as they see the need for a gathering place for events. They would like to see ice in at least one arena all year round. The Island Pacific Female Hockey Association has 99 women making up five teams. They have only one ice time per week and they would like to be able to purchase more ice time. They enjoy the consistently good ice conditions and clean dressing rooms. Their only complaint is the amount of spit left in the bench areas from the old timers who play ahead of them. They would like ice in one arena through the spring. The Parklands Secondary School Hockey Academy has a group of 47 high school students who participate in this hockey specific program throughout the school year. The unavailability of ice after March means the ice hockey program has to adapt to a dry floor program for the last three months of the school year. They would like to have ice at least until the end of June, and would also like to have dedicated storage space for their equipment. The Airport Sabres Hockey is a group of 25 between the ages of 35 and 55 years who use one ice slot a week. They would like ice in at least one arena year round. They would like
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to see the development programs offered by Panorama such as “Little Gretzky’s” be continued. The Indoor Speed Skating Club has 27 registered skaters ranging in age from four to 75 years. They enjoy good quality ice and support from staff but only have one ice time per week at Panorama. One more ice time per week would allow them to accommodate their anticipated growth. The Speed Skating Club has a significant number of girls in their program and would like them to have more access to ice time; access which is comparable to the hours per week available to primarily male organized ice user groups. A group of users of community recreation program services provided the consultants with information about their experiences with those programs. They find the community recreation staff very helpful and fun to work with. With the limited space at Panorama for these programs Greenglade Community Centre has been a great addition. The lack of a permanent staff presence is sometimes an inconvenience, but the opportunity to have the program spaces is appreciated. There was a desire expressed for a clearer layout of the program brochure and website, as it is now difficult to find specific information. More programs and services in the area of theatre and culture were also mentioned as in need of more attention. The consultants met with a group of youth at Greenglade Community Centre during their usual Friday night program. They enjoy the opportunity to participate in the activities provided on Friday and Saturday nights and would like to see more times scheduled. The community recreation staff appears to have a very good rapport with the youth, and have 180 registered in the program evenly split between girls and boys. The participants enjoy good communication with the staff regarding the activities provided. A number of participants of the programs offered at Greenglade Community Centre completed the questionnaire that the consultants used for their interviews. These people are very appreciative of the programs and services that the addition of Greenglade Community Centre has provided. They would like to see the programs and services expanded to include more activity on weekends and holidays particularly kindergym. Two further requests from this group: an automatic door for people with children and strollers; and yoga and fitness classes during the day with child minding. The consultants met with a group of individual users at the Shoal Centre. These individuals lived in the Sidney area and enjoyed the convenience of walking to the Shoal Centre for programs delivered by the Peninsula Recreation Commission in that facility. Many used the Panorama Recreation Centre as well. There were representatives of “Project – Track 21” who would like to see a partnership with them, the Peninsula Recreation Commission and the Memorial Park Society to redevelop the track and field facility. Improved transit to Panorama Recreation Centre was also mentioned as an area in need of improvement. There were also a number of general comments from community and interest group representatives who were also users of Peninsula Recreation Commission facilities and services. They found the staff to be very friendly and helpful, and commented on the general level of cleanliness in the building. Users would like to see the weight room expanded. Users were also very supportive of the Link Building project and the addition of more multi-purpose program spaces.
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Major Community Organizations The Mary Winspear Centre has a modest staff of nine full time and ten part time who report to the Memorial Park Society Board. Since opening, the facility has seen expanded use and has served a number of client groups, including major cultural organizations that do regular productions. The Centre receives support from Sidney and North Saanich, but generates the majority of its income from rentals and fundraising. The Peninsula Recreation Commission has tried offering programs at Mary Winspear Centre but up to this point this hasn’t been too successful. However, the Peninsula Recreation Commission and the Memorial Park Society are currently exploring options to bring their two organizations under one operating authority. A consultant has been retained and is currently developing a report on the feasibility of such a plan. The Beacon Community Services provide the services formally provided by the Peninsula Community Services and Silver Threads. It also includes 25 assisted living units and 54 strata condominiums in one facility located in the downtown area of Sidney. A kitchen and dining room are also included that provide meals for the assisted living residents and others who wish to enjoy the dining room facilities. Beacon Community Services provide home support to Southern Vancouver Island and the Gulf Islands. They also provide a youth coordinator and a youth employment program. The Peninsula Recreation Commission partners with the Shoal Centre to provide programs and staff in the Shoal Centre facility on a revenue sharing agreement. The Community Arts Council of the Saanich Peninsula is funded through grants from the BC Arts Council and the Canada Arts Council. They do fund raising events involving the arts to augment the government funding they receive. The Arts Council in turn uses the funds to support local arts groups with their programs and activities. They have a permanent home in Tulista Park where they have their offices and display local artists work. They present the annual Sidney Fine Arts Shows each October which this year will be a part of the Sidney Arts Festival, a two week event which will include literacy programs and presentations in honour of Sidney’s “Book Town” reputation. The Arts Council would like to see the Commission partner with Mary Winspear to provide art programs, especially quality children’s programs and camps. The Arts Council can act as a conduit to help identify instructors for these programs.
Other Community Organizations A number of service clubs were interviewed. The Central Saanich Lions efforts are devoted to volunteer support for building projects and generally helping people in Central Saanich with non monetary support. The Sidney-by-the-Sea Morning Rotary Club and the Sidney Evening Rotary Club are very supportive of the great service that the Peninsula Recreation Commission provides. They have had presentations for funds for specific projects, but have not been in a position in recent years to provide financial help. The Kiwanis Club of Sidney and the Peninsula built the original playground at Panorama and contributed over $100,000 toward the new playground. Their current priority is building their membership, and working with the “Child Find” program with other Kiwanis Clubs in the area. Their members enjoy seeing the many children making use of the Panorama playground. The Sidney Lions Club have not had any involvement since they provided their “Lunch Box” food and beverage service for special events at Panorama The RCMP was represented by Constable Kim Horsman, the Community Policing Coordinator for the Sidney/North Saanich Detachment. Constable Horsman has a good
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relationship with the Peninsula Recreation Commission staff and appreciates the programming they provide for children and youth. He is encouraged as a result of the children and youth programs now being offered by Peninsula Recreation at the Greenglade Community Centre. Kim attends bi-monthly meetings with senior staff from the Peninsula Middle Schools, School District, Beacon Community Services and the RCMP. He is the liaison with the Recreation staff if there are issues that need their involvement or assistance.
School District #63 The Director of Facilities for School District #63 indicated that the Ministry of Education provided $2.3 million toward upgrades to the new North Saanich Middle School to include a bigger gymnasium, fitness area, servery and access to specialty rooms such as art and cooking. A new agreement between School District #63 and the Peninsula Recreation Commission has been developed which puts the Commission in charge of the community area of the school outside of regular school hours. The Commission will pay operating costs for the time they use the facilities. The School District is pleased with the use the Commission is making of the Greenglade School, but would prefer to be receiving a lease payment as well as the Commission covering their operating costs. The School District would like to see more partnership projects with the Peninsula Recreation Commission, the Memorial Park Society and School District #63, with all partners making a financial contribution.
First Nations The consultants interviewed the Administrator of the Tseycum First Nation and the Vice Principal of the Lau Welnew Tribal School. Contact was also made with a representative of the Pauquachin First Nation. The Band Administration in some cases are purchasing tickets in bulk and distributing them to their members. They are particularly interested in exercise programs for their elders, swimming lessons for their children, and to address referrals from their nurses. The Lau Welnew Tribal School provides First Nations children an alternative school option to the regular public school system on the Peninsula. They serve children from the Pauquachin First Nation, the Tseycum First Nation, the Tsawout First Nation and the Tsartlip First Nation and have 200 students from kindergarten through grade 10. These groups are happy with their relationship with the Peninsula Recreation Commission and the services they are taking advantage of. The Lau Welnew Tribal School has established an agreement with the Peninsula Recreation Commission similar to the one with School District #63 where the school pays only for additional lifeguards or instructors where needed. The school is interested in adding skating to the swimming program as some older children are showing interest in that activity. The Lau Welnew Tribal School and the Peninsula Recreation Commission worked together to develop a fitness area at the Tribal School with equipment from Panorama Recreation Centre. The Tribal School would like to have access to any facilities in order to enhance their school physical education program.
Emerging Issues: Some of the issues and opportunities arising from the community and interest group interviews are: 1. The Peninsula Recreation Commission should continue the completion of the Link Building Project. 2. Consideration should be given to providing permanent staffing levels at Greenglade Community Centre.
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3. Additional programming for adults and seniors at the Shoal Centre should be investigated. 4. Improved transportation system to Peninsula Recreation Commission facility locations should be looked into. 5. The weight room should be expanded. 6. The weight room should include equipment designed for people with disabilities to use without having to transfer. 7. The brochure and website should be redesigned to provide a more user friendly approach. 8. Some kind of food and beverage service should be provided at Panorama Recreation Centre.
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6 Rationale for the Delivery of Recreation Services
On May 18th 2010 in a workshop with some senior staff, the Commission established and confirmed a framework for decision-making. It consists of a Mission statement, a set of principles and values statements, a commitment to a benefits based approach, and a series of benefits that would act as objectives.
It should be noted that while there may be some subtle differences between the concepts of “recreation” and “leisure services” they are used virtually interchangeably in this section.
6.1 Mission, Principles and Values
Mission Statement
Peninsula Recreation promotes individual and community wellness by providing recreation opportunities in an effective and efficient manner reflecting the needs of our communities.
Principles and Values The Peninsula Recreation Commission uses the following principles and values as the basis for providing leisure services through its various sites and resources: Services and operations are of the highest quality, within available resources. We increase community and citizen awareness of the benefits of recreation to quality of life. Our services are inclusive and accessible. We foster personal and community self-reliance and volunteerism. We provide services and opportunities through integrated partnerships wherever appropriate. We create a clear and positive image of Peninsula Recreation and are recognized as a higher-level public good. We are an innovative and creative organization that is dedicated to continuous improvement. Our services and operations are carried out in environmentally responsible ways. We operate within an atmosphere of open communication and respect among Commission, staff and the public.
6.2 The Benefits Based Approach The benefits based approach recognizes that public goods are focused on indirect benefit to all citizens instead of the direct benefit to users of services. In other words, a Peninsula Recreation service, in addition to providing some direct benefit to users, should also provide spin-off indirect benefit to the entire community of the peninsula, even if some members of the community haven’t used the service. This indirect benefit to all citizens, from which they cannot escape, is sometimes called a “public good” and justifies public sector involvement in the delivery of the service. In the benefits based approach, decisions are focused on achieving the greatest amount of public good or indirect benefit at the least possible cost to the user.
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6.3 The Benefits The Commission agreed on two categories of benefits as follows:
To use leisure services to foster a sense of community identity, spirit, pride and culture within our three communities. Peninsula Recreation services can and should be used as a vehicle to connect local citizens more positively to their peninsula community and enhance their sense of comfort with it. Where such initiatives require tax support, it will be considered in terms of the level of public good created in relation to the cost to the taxpayers. The success of such initiatives will clearly benefit all citizens. Peninsula Recreation helps connect people to their peninsula community in a positive way. Community is a concept that exists on a variety of levels. One’s community can be their neighbourhood, municipality, sub region or region. Or, it can be a community of interest that does not have geographic boundaries.
To use leisure services to foster growth of individuals to reach their full potential. Peninsula Recreation services can and do help individuals to grow physically, emotionally, morally and creatively and help them to be as good as they can be. Where tax support is needed to support such success, it will be considered within the cost/benefit framework referred to above. Healthier, more responsible citizens will be better contributors to community life, better leaders in the community, will require less social service, health service and justice service supports and therefore, will clearly benefit the entire community.
6.4 Service Objectives The following seventeen service objectives are consistent with the two benefits headings described above. They may be considered as specific public leisure service categories for achieving the goals. All Peninsula Recreation initiatives directed toward achieving the two headings of benefits could be categorized under one or more of these seventeen objectives, or they will support other initiatives that do. There are both direct and indirect benefits. They contribute to the public good, economically, environmentally, personally and socially.
Sense of Community
1. To Encourage Special Events and Celebrations Special events (e.g. carnivals, fairs, and the like) can connect people to their community. Therefore, Peninsula Recreation is and should be involved in supporting special events and participate in special events organized by others in ways that connect people to their community and feel good about that connection.
2. To Support Local Groups Local clubs, groups and agencies are and will be organizing and sponsoring leisure opportunities. This “people doing things for themselves” aspect of such groups is socially worthwhile and desirable. Peninsula Recreation supports such groups in their efforts. Support may occur in a number of ways, including subsidized access to facilities, assistance in problem solving or help with promotion. Groups include sports organizations, cultural groups and community groups.
3. To Facilitate Spectator/Audience Experiences at Sporting and Artistic Events Community identity, spirit and culture can be fostered through the environment generated by spectators at athletic events and cultural events. In such events, sport, visual art, and performing art can all be closely linked with community identity and pride. The spectating
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can be informal as well as formal. It can be spectators at a lacrosse tournament or casual watching of a team practice. They can be viewing of public art, or visits to an art exhibition or a performance of any kind. Peninsula Recreation should play a role in ensuring such opportunities exist.
4. To Facilitate Opportunities for Social Interaction Because social functions are a valuable vehicle to use in developing community cohesion and identity, Peninsula Recreation should strive to ensure that such opportunities exist. The Commission might sponsor some social functions itself, like teen interaction during a Friday night swim. Others, it supports through coordinating the rental of spaces (e.g. the Central Saanich Cultural Centre, or the Greenglade Community Centre).
5. To Support Family Oriented Leisure Opportunities The family unit is an integral building block of community growth. Therefore, Peninsula Recreation provides opportunities for families to pursue leisure as a family unit in a way that fosters family development.
6. To Integrate Generations, Sub Groups and Segments Within Our Community Community growth can be fostered through increased contact between people of varying age groups within the community. The more contact and interchange between seniors and younger adults and children, the greater the potential for community growth. Therefore, in the provision of leisure services, attempts should be made to provide such contact and interchange between seniors and younger residents with a view toward transmitting cultural heritage across the generations.
Community growth can further be fostered through an integrative mixing of various ethnic groups so that each better understands and appreciates the difference and strengths of the other. Multicultural recreation and cultural services can be used as a vehicle in making the community more cohesive. Of course, the peninsula’s large population of First Nations make up a special segment of our society that has much to offer and occasionally has special needs that require Commission support.
Community growth can also be fostered by integrating individuals with various special needs into mainstream programming. Whether individuals have physical, emotional or mental special needs, recreation can be used as a levelling and integrative force.
Finally, harmony can be fostered through the integration of citizens from neighbouring municipalities. Peninsula Recreation provides opportunities for mixing and integrating a variety of segments of the population in the three municipalities with other Capital Region municipalities that fosters understanding, acceptance and harmony.
7. Personal and Community Safety Peninsula Recreation will provide programs and services that will increase personal safety (e.g. water safety, outdoor survival skills) as well as community safety (e.g. programs for youth at risk). Communities that feel safer and where citizens have safety skills benefit everyone.
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Individual Growth
8. To Foster and Promote Fitness and Overall Well Being Fitness, in this context, is used broadly as a synonym for wellness, and refers to mental and emotional, as well as physical fitness. It can and should even include such aspects of wellness as education about healthy eating and good nutrition. The fitness level of every resident of the three communities should be increased at least to a pre-determined minimum level with opportunities available for progress beyond this point. The Commission will provide fitness and wellness services for people at a variety of levels of ability from those that require therapeutic services to those who are very fit and able.
9. To Foster and Promote Pre-School Leisure Opportunities An opportunity should exist for every pre-school aged child to participate with other children in a variety of leisure experiences, in order to: Expose the child to social settings, Foster gross motor development, Provide a generally happy and satisfying atmosphere where growth can occur, Teach basic safety skills and attitudes, Celebrate their natural creative tendencies.
Peninsula Recreation will be one of the players acting to ensure this happens.
10. To Foster and Promote Basic Leisure Skill Development in Leisure Pursuits for School Aged Children Working in partnership with the School District and other providers of service, Peninsula Recreation will provide opportunities for basic proficiency in a variety of leisure pursuits in such areas as sport, performing arts, visual arts, outdoor nature oriented skills, and hobbies in order to: Provide exposure to skills which may form the basis for enjoying lifetime leisure activities, Contribute to gross motor and fine motor physical development, Provide social settings in which social, moral and emotional growth can be fostered, Provide the basis for leisure education (i.e. the teachings of the benefits of and wise use of leisure time).
Other agencies (e.g. the school system) may provide skill instruction in some areas, with the Commission filling the gaps.
11. To Foster and Promote Advanced Leisure Skill Development in Leisure Pursuits for School Aged Children Opportunities should be provided for those children who wish to further develop their interest and skills in a wide variety of leisure pursuits beyond the basic level. The Commission will be one of those providers of such opportunities.
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12. To Foster and Promote Social and Leadership Opportunities for Teens The maturing from youth to adult that occurs during teenage years is often a critical time in the life of an individual. It is also a time that individual difficulties may result in severe social problems. Hence, Peninsula Recreation will provide opportunities for teens to: Learn about themselves and how they will react to various social settings and pressures, Develop positive social/emotional/moral skills, principles and convictions, Develop positive leisure lifestyle patterns that will remain with them through adulthood.
13. To Foster and Promote Basic Leisure Skills in Leisure Pursuits for Adults The Commission will provide a range of opportunities for adults who wish to be exposed to such endeavours and learn some basic skills in each.
14. To Foster and Promote Advanced Leisure Skills in Leisure Pursuits for Adults Opportunities will also be provided by Peninsula Recreation for those adults who wish to further develop their interests or abilities in a variety of leisure pursuits.
15. To Foster and Promote Leisure Opportunities for Seniors Opportunities should be provided by Peninsula Recreation for senior citizens to participate in the leisure activities of their choice in order to: maintain overall fitness and health levels; maintain social contacts and continue to be involved in social environments; continue to develop an ongoing sense of worth and meaning of life through personal growth experiences.
16. To Educate Individuals about Available Leisure Opportunities and about the Wise Use of Leisure Time All residents should be generally aware of what leisure opportunities are available and be aware of how to best use their leisure time. They should also be aware of the benefits (e.g. growth and fulfillment) that accrue as a result.
17. Leadership Training Recreation can be an excellent vehicle to develop leadership skills and potential in teens and adults. These skills and abilities can then be applied in volunteer or employment roles in the community. Peninsula Recreation will develop leaders among the residents of three municipalities.
In order to achieve the above, Peninsula Recreation will provide leadership and coordination where possible and appropriate. It may also provide services directly where no other agency is able or willing to provide the service and the need is great. Peninsula Recreation will also monitor the infrastructure necessary for success in achieving the above objectives. For example, an effective communication system is necessary so that all citizens are aware of the leisure opportunities that are available in the three municipalities and how to access to them. Therefore, Peninsula Recreation will provide leadership and coordination in creating such a system.
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6.5 Peninsula Recreation’s Mandate The previous three sections justify public sector involvement in the delivery of recreation services on the basis of contributing to the greater good of the entire community. It should be noted, however, that often many of the service objectives can and will be achieved without intervention or involvement by the three municipalities. If a recreation service is provided without public subsidy (i.e. the subscribers to the service pay the entire cost of the service, or if another agency subsidizes it) and is provided in such a way that there is still significant benefit to the community as a whole, then the Commission’s objectives have been achieved without the need for tax subsidy.
Peninsula Recreation should:
1. Operate within the philosophical foundation for the delivery of publicly sponsored recreation services that are embodied in the Mission statement above and the two benefits headings. 2. Set the seventeen service objectives, which give meaning to and are consistent with the Mission and provide direction for service delivery and accountability. 3. Generally, accept responsibility for achieving the goals and objectives in the most cost- effective manner possible and within the bounds of limited available public resources allocated annually for this purpose. 4. Monitor the provision of all recreation services and activities available to residents of the three municipalities and determine which of the seventeen objectives are being appropriately met without public involvement or intervention. 5. Where objectives are not being met by other providers of services in the area, work with and support other agencies and community groups where appropriate to ensure services are provided in a manner which will best meet the above-noted objectives. 6. Where certain services cannot or will not be operated by any other providers of service in a manner that will meet the objectives, even with public support as above, then consider sponsoring those recreation services directly. 7. Where a service might benefit only one of the three municipalities, and where that municipality may wish to deal with that service independently outside of the Commission’s mandate, then that municipality will do so and Peninsula Recreation will not attempt to meet that need or provide that service. 8. Be concerned at all times with obtaining the greatest amount of benefit at the least possible net cost to the taxpayer, and constantly engage in such cost/benefit analysis.
6.6 Using the Benefits Based Approach The first step in a comprehensive program of using the benefits based approach would be to catalogue what resources are being used now and show what kinds of benefits are being realized as a result. Table Nine is provided below for that purpose.
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Table Nine Service Benefits Matrix
robics
Service Objective
Arena Aquatics Weights Ae Rehabilitation CommunityRec Racquets
Community Growth 1. Special Events & Celebrations 2. Support for Local Groups 3. Spectator Sports and Arts 4. Social Interaction 5. Family Leisure Services 6. Integrate Sub-Groups 7. Personal and Community Safety
Individual Growth 8. Fitness and Well Being 9. Pre-school Opportunities 10. Basic Skills for Children 11. Advanced Skills for Children 12. Social Opportunities for Teens 13. Basic Skills for Adults 14. Advanced Skills for Adults 15. Leisure for Seniors 16. Educate About Leisure 17. Leadership Training
Once per year the staff would prepare a chart similar to the one above and provide it to the Commission for its annual planning event. It would be a summary of costs and benefits as each column has a cost attached and each cell has an indication of benefit. The Commission would review and discuss the results of the above table before proceeding to subsequent steps in the process.
Table Ten is the current version of that process and was created by the consultants with input from staff.
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Table Ten Consultant’s Assessment of Current Benefits Delivered
Service Objective
Arena Aquatics Weights Fitness Rehabilitation CommunityRec Racquets
Community Growth 1. Special Events 2 1 0 0 0 2 2 2. Support to Community Groups 3 2 0 0 1 2 2 3. Spectator Sports and Arts 2 2 0 0 0 2 1 4. Social Interaction 2 3 2 3 2 2 2 5. Family Leisure Services 2 3 1 1 1 2 2 6. Integrate Sub Groups 1 2 1 1 1 2 2 7. Personal and Community Safety 1 3 1 0 0 2 0
Individual Growth 8. Fitness and Well Being 2 3 3 3 3 2 3 9. Pre-school Opportunities 1 2 0 0 0 3 0 10. Basic Skills for Children 3 3 1 1 1 3 3 11. Advanced Skills for Children 2 2 0 0 0 2 2 12. Social Opportunities for Teens 2 2 2 1 0 3 1 13. Basic Skills for Adults 1 1 2 2 1 2 2 14. Advanced Skills for Adults 1 0 2 2 1 2 1 15. Leisure Opportunities for Seniors 1 3 3 3 2 2 3 16. Educate About Leisure 1 1 1 1 1 1 1 17. Leadership Training 1 2 1 1 0 1 1
A 3 indicates that a service contributes to the objective in a major way A 2 indicates that a service contributes to the objective in a moderate way A 1 indicates that a service contributes to the objective in a modest way
The second step would be to prioritize the benefits to determine where more can be done to achieve the benefits. Table Eleven summarizes a prioritization process that the Commission engaged in during a workshop as part of the planning process. It summarizes a first attempt to set priorities for the future from the list of agreed upon benefits categories.
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Table Eleven Service Objectives Which Most Need to be Improved
Foster Sense Of Community Rank Priority Score
1. Special Events and Celebrations 2 2. Support of Local Groups 0 3. Spectator Sports and Arts 3 4. Social Interaction 3 5. Family Leisure Services 6.5 4 6. Integrate Sub-Groups 4 11 7. Personal and Community Safety 6.5 4
Foster Growth Of The Individual Rank Priority Score
8. Fitness and Well Being 1 24 9. Pre-School Opportunities 3 10. Basic Skills for Children 1 11. Advanced Skills for Children 0 12. Social Opportunities for Teens 2 17 13. Basic Skills for Adults 3 14. Advanced Skills for Adults 0 15. Recreation for Seniors 3 12 16 Educate about Leisure 5 6 17. Leadership Training 3
After further discussion of the results of the above summarized benefits prioritization process, the Commission agreed to the following list of seven service priorities. Fitness and Well Being Social Recreation for Teens Recreation activities for Seniors Integrating subgroups and segments of our communities Educating about leisure availability and wise use of leisure time Family leisure services Personal and Community Safety
Addressing Higher Priority Objectives The final step would be to render Peninsula Recreation’s activities more effective at meeting the seventeen objectives, and more specifically the seven highest priority service objectives. To do this, the Commission would review the inventory chart in Table Ten from each of the two axes independently.
To start, the separate rows of the chart, each representing a service objective, should be analyzed with a view toward more effective strategies for achieving each objective.
For example, the Commission might brainstorm new ideas for achieving a specific objective. Then it might estimate costs and benefits of each item on the list, prioritize them and implement only those that are the most cost effective. At the end of the year an
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evaluation process would reveal success or lack thereof in achieving a specific objective. The costs of the strategies could then be weighed against the benefits, and adjusted during the following year to delete those that are least effective. Where appropriate, new strategies could be implemented.
It would be necessary to analyze each of the existing services that are assigned columns on the chart. The Commission might, for example, “discover” through the inventory process that a particular program or service was involved in a major way in achieving two objectives, in a moderate way in achieving three others, and in a modest way in achieving two more. With some thought it would be possible to develop low or no cost strategies for: Moving some of the modest or moderate symbols up to the major category, Reducing costs of achieving the objectives, Achieving new objectives with the same program.
In the final step, all suggestions for developing or adjusting existing services would be developed into budget proposals showing their cost/benefit in terms of achieving objectives. The final budget review and approval process would also be based on this more structured cost/benefit approach.
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7 Strategic Directions
The Peninsula Recreation Commission has done a tremendous job during the past five years and addressed the majority of the issues identified in the 2005 Strategic Plan Update. They have raised the bar on a steep curve during that period and the consultants believe that it is time for a period to consolidate the gains that have been made. The population is in a period of stability which indicates that any participation growth will be the result of more visits by existing participants and some additional visits from new participants, some of which will come from outside of the Peninsula communities. It is perhaps a time to shift from management of developing new facilities and programs to leadership to ensure that the delivery of services continues at a high standard with all that has been added during the last five years.
In this regard the consultants recommend an approach for the next five years which would include three strategic directions including partnerships, sustainability and enhancing service.
7.1 Partnerships The partnership strategic direction refers to working with other organizations in the community to provide recreation services in the most effective and efficient way possible. While the Commission has a long and successful history of working with partners, it will be even more important in the future to work in partnership to better utilize limited available resources.
Major organizations in the community that are worth consideration include the Memorial Park Society whose Mary Winspear Centre and Blue Heron Park provide facility space that the Peninsula Recreation Commission could utilize. Another organization that is a current partner but could expand that partnership is School District #63 with schools in strategic areas that are no longer being used for educational purposes. The Arts Council is another organization that could provide support and leadership in the cultural area of programming. There could also be some opportunity to expand the partnership with Beacon Community Services and the Shoal Centre.
7.2 Sustainability The past five years have seen significant growth and development in facilities and programs provided by the Peninsula Recreation Commission. The consultants believe the next five years should be invested in stabilizing the organization to better prepare itself for the future. It is a time to develop new relationships and improve some existing relationships both internally and externally. This is a time to consolidate all the gains that have been realized in the past few years and establish a foundation that will support the organization in the coming years. One area of sustainability to consider is staffing levels and whether they are adequate to meet the demand created by the new facilities and programs that are now being delivered. The pace of growth in services which have characterized the last five years simply cannot be sustained in the next five years as the facilities won’t likely be expanded as much in the next five years as in the past five years.
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7.3 Enhancing Service As mentioned above, the pace of service enhancement over the past five years cannot continue. However, there are some relatively minor service gaps that have been identified in the past and were raised again during the public input phase of the project. These include the provision of a food and beverage service, expansion of the weight training and exercise area and the completion of the arena link building and connection to the reception area. The arena link building is another significant facility development project that may not happen in the short term but must remain as an important issue to be addressed as soon as is practical. The other items should be planned and completed in the short term.
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8 Issues Under the strategic directions outlined in the previous section the consultants have identified ten issues which should be addressed over the next several years as resources permit. They are discussed independently in this section. They are not presented in any particular order of urgency or importance, but all should be considered within the next five years.
8.1 Link Building Retrofit and Additions
Background Based on a 1998 Spatial Analysis, and justified need, the 1999 Strategic Plan recommended the development of the Link Building at Panorama Leisure Centre. The Link Building project included covering and expanding the area between the Arena entrance and the main lobby, completing the development of the lower floor area between the two arenas, and adding a second floor between the arenas. The Link Building project was not able to be included in the Pool Expansion project due financial constraints.
The consultants continue to believe that this is an important addition to the Panorama Recreation Centre providing much needed multi-purpose space that the facility currently lacks. Such space is the most economical of all recreation spaces to build and operate, and is the most flexible in terms of utilization.
While it is unlikely that funding will become available for this project in the short term, it should be kept front of mind. This project plan should continue to be reviewed and updated in preparation to start construction on short notice when resources can be identified to expedite this addition.
Options, Costs and Funding Scenarios Arena Project: The development of the area between the two arenas on two levels would add and / or renovate approximately 10,500 sq. ft. and complete the link between the arenas and the rest of the building. The expanded lower floor would increase user and spectator enjoyment of the facility, while the upper floor would increase the program and rental opportunities at Panorama. The upper floor can serve as a large multi-purpose program space, as well as an area that user groups can use to host tournament and other social events.
Project Funding: It is estimated that the second floor multi-purpose space and increased tournament hosting will produce positive net revenues of $30,000 to $50,000 a year that could further offset debt.
Options: The Pool Expansion project has been completed leaving the Lobby Expansion and Arena Expansion left to do. The estimated cost for each of the two remaining projects in 2010 dollars is shown in the table below.
Project Capital Cost
Lobby expansion $ 2,227,000 Arena Expansion $ 3,457,340 Total $ 5,684,340
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Recommendation
The Peninsula Recreation Commission should keep the Arena Expansion project planning process current in preparation for construction as soon as funding becomes available.
The design outlined in the 1999 Spatial Analysis Study should be reviewed and a new cost estimate carried out as soon as it is time to consider seriously proceeding with the project.
Rationale The rationale for proceeding with this project includes: Panorama currently lacks a large multi-purpose program space and this project would provide one, along with a meeting room. These spaces generally have a high return on investment and will compliment the community recreation programs run in other locations. The expanded lobby helps unify the arena and the main complex. Several arena user groups and patrons commented on the need for a concession in close proximity to the ice surfaces. The expanded lobby will reduce the congestion now experienced in the small existing concourse, and will create better access to arena viewing areas for persons using a wheelchair. The other auxiliary spaces in the arena area will allow ice and dry floor user groups to host tournaments and events at Panorama that will have spin-off economic benefits for the Peninsula municipalities. The development of the lower floor between the two arenas will create an expanded spectator/participant concourse, skate shop and additional washrooms. The second floor between the arenas should be developed primarily as a multi- purpose program space that can also be used for banquets, for tournaments and user group functions. It should not be marketed to compete with spaces at Mary Winspear.
Service Objectives The Service Objectives that would be most significantly impacted by this project are: 1. Special Events; 2. Support to Community Groups; 3. Spectator Sports: The additions to both floors between the two arenas, and the direct connection to a concession, will greatly enhance the capacity of ice and dry-floor user groups to host special events and tournaments. Major dry-floor special events such as trade shows will also be enhanced with an expanded arena lobby and upstairs multi- purpose space. 4.Social Interaction: The large multi-purpose room will allow user groups to host social events as well as special events. The current lower level arena lobby is so small and crowded that it does not invite parents and arena users to socialize while viewing activity on the ice surfaces. Public and family skates will also be enhanced by an enlarged lower lobby. 10. Basic Skills for Children; 12. Social Opportunities for Teens; 13. Basic Skills for Adults: Panorama currently lacks adequate multi-purpose spaces as venues for programs for all age groups. A large space, that can also be divided if needed, will have a positive impact on program offerings. Service Objective 12 is ranked in the Commission’s top 7 priorities.
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8.2 Secure Long Term Agreement with School District #63 for Greenglade Community Centre
Background Greenglade School was made available to the Peninsula Recreation Commission for use as a community facility in 2007. The agreement made the Peninsula Recreation Commission responsible for all operating costs including utilities, staff and equipment. The program base has grown over the three years and has focused on programs and activities for children and youth. Family programming has also been introduced over the three year period. The Greenglade Community Centre, as it is now called, generates enough revenue to offset the operating cost incurred. Permanent staff is in place at Greenglade during the summer months when the majority of the Commission’s summer day camps are held at this site. The rest of the year program instructors and attendants open the facility and monitor the activity taking place. With the success that this project has enjoyed it is important that a long term agreement for its continuation is solidified.
However, the facility is still owned by the School District and there is no long term commitment to continue renting it to the Commission at the rate of $1 per year.
Options There are limited options available to continue providing the programs currently being delivered at Greenglade Community Centre. The possible options include: Negotiate a long term agreement for the use of Greenglade School with School District #63 which may involve some type of lease or rental payment. Mary Winspear Centre may be able to provide space for some of this programming but would not be able to offer all the activities currently taking place. The only other option in order to continue the service delivery from Greenglade Community Centre would be the Peninsula Recreation Commission constructing facility space.
Recommendation That the Peninsula Recreation Commission secure a long term agreement with School District #63 for Greenglade Community Centre and consider a similar agreement for another school in the Central Saanich area.
Rationale Greenglade Community Centre has been well received by the community and the program offering has been well supported. The number of participants continues to grow, particularly in the children and youth area. The public interview process and discussions with the RCMP indicate that the youth programming has had a positive effect. There was also a desire for more pre-school programming expressed. Also, The Greenglade style facility is ideal for children and youth programming. These small centres located in key community areas provide easy access to neighbourhood participation.
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These types of centres are ideal for the unstructured activity that many young teens desire. These facilities also provide the opportunity for convenient access to family activity on a regular basis. Local community centres are relatively cost effective to operate when compared to ice based, water based, or some dedicated spaces of the type which currently dominate in the Panorama Recreation Centre.
Service Objectives The development of a strong partnership with School District #63 to use decommissioned elementary schools will meet many of the Peninsula Recreation Commissions service objectives. The Service Objectives most impacted are: 4. Social Interaction: With the facility within walking distance in many cases, neighbourhood residents attend programs with children and interact with other parents and children during that time. 5. Family Leisure Services: The Centre provides great family participation opportunities which are very different from those offered at the Panorama Recreation Centre. 8. Fitness and Well Being: Another opportunity for children, youth and families to be active. 9. Pre-School Opportunities: This situation provides a great variety of program options for children. 12. Social Opportunities for Teens: The unstructured format available in this setting provides great variety for teens. Service Objectives 4, 5, 8 and 12 are ranked in the Commission’s top 7 priorities.
8.3 Investigate the establishment of a satellite Community Centre in Central Saanich
Background The Peninsula Recreation Commission has experienced significant success at the Greenglade Community Centre since agreeing to a leasing arrangement with School District #63 for the use of the closed Greenglade Elementary School. A similar facility in Central Saanich would provide a similar high level of recreation service to the residents of Central Saanich. One of the key reasons for the success of the Greenglade Community Centre is the location within a neighbourhood allowing users to walk to the facility. There has been a desire by the Central Saanich residents for a greater presence of the Peninsula Recreation Commission’s services in the community for some time.
Options Negotiate a long term agreement for the use of a closed school with School District #63. Consider options that may be available with the Central Saanich Cultural Centre. Consider options that may be available with the Central Saanich Seniors Centre.
Recommendation That the Peninsula Recreation Commission investigate the establishment of a satellite Community Centre in Central Saanich.
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Rationale Based on the success of the Greenglade Community Centre experience it makes sense to look at creating a similar situation in Central Saanich. The programs that are offered in this type of facility greatly expand the program opportunities for children, youth and families. The satellite Community Centre type facility is ideal for children, youth and family programming. These small centres located in key community areas provide easy access to neighbourhood participation. These type of centres area ideal for the unstructured activity that many young teens desire. These facilities also provide the opportunity for convenient access for family activity on a regular basis. Local community centres are relatively cost effective to operate when compared to ice based, water based, or some dedicated spaces of the type which currently dominate in the Panorama Recreation Centre.
Service Objectives The development of a strong partnership with School District #63 to use decommissioned elementary schools will meet many of the Peninsula Recreation Commissions service objectives. The Service Objectives most impacted are: 4. Social Interaction: With the facility within walking distance in many cases, neighbourhood residents attend programs with children and interact with other parents and children during that time. 5. Family Leisure Services: The Centre provides great family participation opportunities which are very different from those offered at the Panorama Recreation Centre. 8. Fitness and Well Being: Another opportunity for children, youth and families to be active. 9. Pre-School Opportunities: This situation provides a great variety of program options for children. 12. Social Opportunities for Teens: The unstructured format available in this setting provides great variety for teens. Service Objectives 4, 5, 8 and 12 are ranked in the Commission’s top 7 priorities.
8.4 Weight Room Expansion
Background Weight rooms in public recreation facilities have become increasingly popular. In addition to young and middle aged adults there has been a significant growth in weight room participation by seniors. As a result of this popularity, weight room facilities are constantly under pressure to increase their size and quantity of equipment. The consultants received numerous requests for more space in the weight room during the public consultation phase of the Strategic Plan Update process. People with disabilities are becoming increasingly more regular users of the weight room opportunities but need space to move in their wheelchairs.
Options Many weight room participants suggested that new mezzanine area overlooking the swimming pool be closed in and used for activity. The mezzanine area is already being used regularly with exercise mats for stretching and floor exercises.
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Recommendation The Peninsula Recreation Commission should consider enclosing the pool mezzanine area and expand the weight room into that area.
Rationale Provide more space for the current equipment, allowing improved traffic movement particularly for those with disabilities. Provide more space for additional equipment to meet the increasing demand. To continue to support the desire for fitness opportunities in the community.
Service Objectives The major service objectives that would be enhanced through this project are: 8. Fitness and Well Being; 13; Basic Skills for Adults; 15. Recreation for Seniors. Service Objectives 8 and 15 are among the Commission’s top 7 priorities.
8.5 Panorama Landscape Maintenance
Background This is another of the very few issues left over from the previous Strategic Plan. Over the past five years, there has been some development of the outdoor amenities, but the standard of maintenance has not been improved appreciably.
The Peninsula Recreation Commission does not include a mandate for parks services and therefore does not currently have a parks staff component. As a result the grounds of the Panorama Recreation Centre do not always receive the attention they deserve. The inside maintenance staff do the work within limited available resources. A plan to provide higher level of outside maintenance on a regular basis could enhance the Panorama site immensely.
Recommendation The Peninsula Recreation Commission should invest additional resources to increase the standard of outdoor maintenance at the Panorama site.
Options The Peninsula Recreation Commission could employ an individual within the maintenance department with the primary responsibility of grounds maintenance. This person would be trained for and equipped to implement outdoor maintenance, but would contribute to inside maintenance when time permits. The Commission could contract a private landscape company to provide outdoor maintenance services. The Commission could investigate a partnership with one of the three municipal parks department to provide landscape maintenance services.
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Rationale The Panorama Recreation Centre includes outdoor recreation opportunities that need to be maintained to provide a pleasant experience. The orchard area with the children’s playground is a great place for parents to relax while their children enjoy the elements the playground has to offer. The initial planting that took place around the aquatic facility needs consistent attention to continue to add to the aesthetics of the complex. This attention has not been provided at a high level.
Service Objectives A consistently well maintained landscape and open space area will contribute significantly to the following Service Objectives: 4. Social interaction: This outside area provides a beautiful place for socialization and relaxation. 5. Family Leisure Services: The orchard area provides great space for family unstructured play and picnics. 8. Fitness and Well Being: This promotes lifelong physical activity, health and functional independence. Service Objectives 5 and 8 are among the Commission’s top 7 priorities.
8.6 Head Reception Position
Background Since the new aquatic facility opened the attendance has virtually doubled and pressure has been placed on a number of staff generally, but the reception area in particular. The new pool has brought additional users to the Panorama Recreation Centre who participate in other program areas as well. The Manager of Administrative Services responsibilities have also increased, which limits the time available to spend supervising reception staff. A Head Reception position would take responsibility for the day to day operation of the reception area giving the reception staff direct and immediate access to a supervisor to resolve issues.
Recommendation The Peninsula Recreation Commission should establish a Head Receptionist position to be responsible for the day to day operation of the reception area.
Rationale The number of transactions taking place at the reception desk on a daily basis has increased significantly since the new pool opened. The Manager of Administrative Services work load has increased limiting their time to provide direct consistent support to reception staff. Day to day regular operational issues are not being resolved in a timely manner. Overall customer service is being compromised.
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Service Objectives Although no specific service objective is being impacted by this particular issue, not addressing the issue could impact the organization’s ability to meet a significant number of the Commission’s service objectives.
8.7 Full Time Staff Presence at Greenglade Community Centre
Background Greenglade Community Centre has experienced great success under their current staffing model. With a full time staff member located at Greenglade, daily drop in programs could be delivered and drop in revenue could be realized. The opportunity for prospective participants to view the facility and discuss program information could generate more users on a regular basis.
Recommendation The Peninsula Recreation Commission should consider a regular staff presence at Greenglade Community Centre in order to increase consistent daily participation at the Centre.
Rationale Greenglade Community Centre has a strong following for its program schedule. It is only open when a staff member arrives to take responsibility for their program. There is a need for a regular staff presence at Greenglade to accommodate drop in program activity. More daily participation would create increased revenue opportunities.
Service Objectives The following Service Objectives will be strengthened: 4. Social Interaction: Parents and their children participating in programs would also enjoy the social interaction along with the activity. 8. Fitness and Well Being: 9. Pre-School Opportunities: Many responses to the public input process requested more kindergym classes for pre-school children as well as sports programs for children. 10. Basic skills for Children: These opportunities would be increased. 16. Educate about Leisure: Would provide a great opportunity to begin the educational process about leisure at an early age. Service Objectives 8 and 16 are among the Commission’s top 7 priorities.
8.8 Merge the Peninsula Recreation Commission and the Memorial Park Society Operations
Background The Memorial Parks Society and its predecessors has been providing service to area residents for over 85 years, initially through the SANSCHA Hall. The Peninsula Recreation Commission, with the opening of the Panorama Recreation Centre in 1977 augmented those services with a swimming pool and arena. Recently there have been discussions between the Peninsula
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Recreation Commission and the Memorial Parks Society about merging their operations. A consultant has been retained to investigate this opportunity and submit a report to the Commission and the Society Board. In the opinion of the consultants, the merger of the two organizations would provide the Peninsula residents with a strong partnership that would be more efficient and be in a position to provide a more complete service package.
Recommendation The Peninsula Recreation Commission should work with the Memorial Parks Society to investigate the possibility of an agreement to merge their operations for the benefit of the Peninsula residents.
Rationale The two organizations have complementing facilities that do not overlap. The two organizations are operating independently to provide leisure services to Peninsula residents. Both organizations are currently operating with challenging budget frameworks and synergies could be realized. Both organizations offer expertise different from the other. The Recreation Commission has an Administrator who has worked in the same capacity with the Society Board and has a good understanding of both organizations. The time seems to be ideal for such a merger of operations.
Service Objectives A partnership with Memorial Parks Society would provide the Commission the opportunity to enhance the following Service Objectives: 1. Special Events and Celebrations: This arrangement would provide the combination of facility spaces to meet this objective. 2. Support of Local Groups: This partnership would enhance the relationship between Peninsula Recreation, Mary Winspear and other community cultural organizations. 6. Integrate Sub-Groups: The partnership would enhance opportunities to integrate sub-groups. 10. Basic Skills for Children; 11 Advanced Skills for Children; 13 Basic Skills for Adults; 14. Advanced Skills for Adults: Cultural programs could be offered at both beginning and more advanced levels. 16. Educate about Leisure: The opportunity to educate about leisure would be broadened with a greater variety of cultural programs available. Service Objectives 6 and 16 are included in the Commission’s top 7 priorities.
8.9 Provision of food and Beverage
Background The Panorama Recreation Centre has provided food and beverage services over the years as part of their operation as well as by agreement with a private contractor. Currently the Peninsula Recreation Commission does not provide a regular food and beverage service at the Panorama Recreation Centre. They do provide a space in the arena link building for
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organizations to provide these services during special events. Food and beverage services are an expectation by the public in recreation facilities but they are a financial challenge to operate.
Recommendation The Peninsula Recreation Commission should investigate options for the provision of food and beverage services at the Panorama Recreation Centre and implement the option that will meet the needs of the patrons while meeting the financial objectives of the Commission.
Rationale Food and beverage service is an expectation in public recreation facilities. To achieve customer satisfaction food and beverage services should be provided. Even though food and beverage services struggle to generate a profit and often to break even, to retain patron satisfaction they have to be considered. Nutritional value in food choices should be considered in the establishment of a food and beverage operation.
Service Objectives Although no specific service objective is being impacted by this particular issue, not addressing the issue could impact the organization’s ability to retain customer satisfaction and continued support.
8.10 Commission Orientation and Workshop
Background The Peninsula Recreation Commission has 9 members, three from each of the participating municipalities on the Peninsula. Each municipality is represented by their Council’s Regional District Director, a Council member and a citizen representative. Council members are generally appointed on an annual basis and are often reappointed during their term of office. Citizen Representatives are appointed by their Council for two year terms. These appointments are often carried on for several terms. As new members come onto the Commission each year it is important that they are oriented to the policies and procedures of the Commission. It is also important that they have an opportunity to become acquainted with their fellow Commission members and learn the philosophical position of the Commission in terms of the delivery of recreation services.
Recommendation The Peninsula Recreation Commission should establish a Commission Orientation and Workshop package complete with appropriate materials that would be offered each year when new members are appointed.
Rationale The Peninsula Recreation Commission is the policy making body responsible for the delivery of recreation services on the Peninsula. It is important that they come to an agreement on their philosophical foundation for the services they deliver.
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Orientation of new Commission members is important to that Commissioner’s ability to contribute and achieve a sense of satisfaction from their experience. A workshop provides the new Commission member an opportunity to feel comfortable with their fellow Commission members and contribute to the group’s ability to function as a unified body.
Service Objectives The Peninsula Recreation Commission plays a major role in establishing Peninsula Recreation’s service objectives. It then becomes the Commission’s responsibility to ensure that the service objectives are met. No specific service objectives can be specified by this issue; however it is important that this issue is achieved in order for all of the service objectives to be realized.
8.11 Branding of Peninsula Recreation Facilities and Services
Background The Peninsula Recreation Commission has added other facilities to their inventory to augment the Panorama Recreation Centre. These include the Greenglade Community Centre and the Central Saanich Cultural Centre. In this regard the name Peninsula Recreation encompasses all of these facilities and their branding must clearly impart that message to their clientele. It has been suggested that the name Peninsula Recreation be the organizations name with each of the centres being identified by that name along with the specific name of the particular facility.
Recommendation The Peninsula Recreation Commission should review their branding and promotion plan to ensure the message they wish to deliver is being received as expected.
Rationale The Peninsula Recreation Commission has added facilities to their delivery system and they need to ensure that the branding clearly sends the message they wish. The additional facilities have extended the profile beyond the Panorama Recreation Centre. The additional facilities have raised the profile of the Peninsula Recreation Commission in each of the three participating communities.
Service Objectives Although no specific service objective is being impacted by this particular issue, addressing this issue will enhance the Commission’s ability to meet their service objectives.
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8.12 Summary
The ten issues respond to the three Strategic Directions as summarized in Table Twelve.
Table Twelve Strategic Issues and the Strategic Directions that apply
Strategic Issue Partnership Sustainability Enhance Service
Arena link building & X X reception connection Greenglade long term X X X agreement Weight room expansion X X Panorama landscape X maintenance Head reception position X X Greenglade full time staff X X PRC & MPS merger X X X Food & Beverage service X X Commission Orientation & X X Workshop Branding to encompass X X X additional service venues
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Appendix A Strategic Plan Survey
Peninsula Recreation Commission 2010 Strategic Plan Survey Quantitative Results 1. Have you or anyone in your household used the services or facilities of Peninsula Recreation (such as Panorama Recreation Centre, Greenglade Community Centre, or Central Saanich Cultural Centre) in the past 12 months? (Please circle one number)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 631 48 221 349 618 246 365 612 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Yes 385 46 166 170 382 143 236 378 61.1% 95.2% 75.0% 48.8% 61.8% 57.9% 64.5% 61.8%
No 246 2 55 178 236 104 130 233 38.9% 4.8% 25.0% 51.2% 38.2% 42.1% 35.5% 38.2% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 631 166 301 128 17 612 265 185 180 631 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Yes 385 70 173 120 17 380 171 113 102 385 61.1% 42.0% 57.5% 93.7% 100.0% 62.0% 64.4% 60.8% 56.3% 61.1%
No 246 96 128 8 0 232 94 73 79 246 38.9% 58.0% 42.5% 6.3% .0% 38.0% 35.6% 39.2% 43.7% 38.9% ______
Appendix A Page A-1 Peninsula Recreation Commission 2010 Strategic Plan Survey 1a. If YES, in which activities has your household participated? (Please circle the number beside all that apply)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 385 46 166 170 382 143 236 378 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Aquatic Activities 263 34 113 113 261 102 157 259 68.3% 75.4% 68.4% 66.6% 68.4% 71.5% 66.6% 68.5%
Weight Room 171 18 87 65 170 68 100 168 44.4% 40.4% 52.6% 38.0% 44.6% 47.3% 42.5% 44.3%
Arena - Ice Activities 102 20 63 19 102 42 60 102 26.6% 42.7% 38.0% 11.2% 26.6% 29.4% 25.3% 26.8%
Peninsula recreation Programs 92 16 47 29 92 31 61 92 23.8% 34.4% 28.4% 17.0% 24.0% 21.6% 25.8% 24.2%
Aerobics/Fitness Classes 88 11 43 34 88 26 60 86 22.8% 23.0% 25.8% 20.2% 23.0% 18.6% 25.4% 22.8%
Other 62 8 23 29 61 21 40 61 16.1% 18.3% 14.1% 17.1% 16.0% 15.0% 16.8% 16.1%
Racquet Sports 51 6 30 16 51 24 28 51 13.3% 13.0% 17.9% 9.3% 13.4% 16.5% 11.8% 13.6%
Arena - Dry Floor Activities 15 1 9 5 15 6 9 15 3.8% 1.7% 5.5% 2.7% 3.8% 4.1% 3.7% 3.8%
Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 385 70 173 120 17 380 171 113 102 385 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Aquatic Activities 263 42 108 95 14 259 118 74 71 263 68.3% 60.0% 62.6% 79.2% 82.7% 68.2% 68.8% 65.8% 70.3% 68.3%
Weight Room 171 25 75 62 7 170 67 60 44 171 44.4% 36.1% 43.3% 51.7% 43.6% 44.7% 39.2% 53.4% 43.2% 44.4%
Arena - Ice Activities 102 12 19 62 8 102 52 29 21 102 26.6% 17.1% 11.2% 51.8% 48.2% 26.8% 30.4% 26.0% 20.7% 26.6%
Peninsula recreation Programs 92 15 29 44 4 92 42 25 24 92 23.8% 21.6% 16.9% 36.3% 22.8% 24.1% 24.8% 22.6% 23.4% 23.8%
Aerobics/Fitness Classes 88 16 44 25 1 87 34 32 21 88 22.8% 23.2% 25.7% 20.8% 8.1% 22.9% 20.0% 28.8% 20.7% 22.8%
Other 62 15 23 21 2 61 25 16 21 62 16.1% 21.4% 13.1% 17.4% 13.8% 16.1% 14.4% 14.4% 20.7% 16.1%
Racquet Sports 51 9 18 23 2 51 23 16 12 51 13.3% 12.2% 10.5% 19.1% 10.0% 13.5% 13.6% 14.4% 11.7% 13.3%
Arena - Dry Floor Activities 15 2 4 5 2 14 5 5 4 15 3.8% 3.3% 2.2% 4.5% 13.6% 3.6% 3.2% 4.8% 3.6% 3.8% Appendix A Page A-2 Peninsula Recreation Commission 2010 Strategic Plan Survey 1b (1). If YES, approximately how many visits have all members of your household made to the facilities below for the activities you circled in question 1a above? (Please circle one number for each line) PANORAMA RECREATION CENTRE
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 385 46 166 170 382 143 236 378 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Panorama Recreation Centre No Visits 36 2 11 21 35 11 24 35 9.3% 4.7% 6.9% 12.6% 9.2% 7.4% 10.4% 9.3%
1-10 Visits 115 14 42 57 113 40 71 112 29.8% 29.6% 25.6% 33.6% 29.6% 28.3% 30.3% 29.5%
10-50 Visits 140 13 74 53 140 58 79 137 36.5% 28.0% 44.4% 31.3% 36.6% 40.7% 33.7% 36.3%
Over 50 Visits 94 17 38 38 94 34 60 94 24.4% 37.7% 23.1% 22.6% 24.6% 23.7% 25.6% 24.8% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 385 70 173 120 17 380 171 113 102 385 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Panorama Recreation Centre No Visits 36 11 22 2 0 35 15 11 10 36 9.3% 15.7% 13.0% 1.3% .0% 9.2% 8.8% 9.6% 9.9% 9.3%
1-10 Visits 115 24 58 27 3 112 59 19 38 115 29.8% 34.8% 33.6% 22.1% 17.3% 29.4% 34.4% 16.4% 36.9% 29.8%
10-50 Visits 140 19 53 55 12 140 67 43 30 140 36.5% 27.6% 30.8% 45.7% 72.6% 36.8% 39.2% 38.4% 29.7% 36.5%
Over 50 Visits 94 15 39 37 2 93 30 40 24 94 24.4% 21.9% 22.6% 31.0% 10.0% 24.6% 17.6% 35.6% 23.4% 24.4% ______
Appendix A Page A-3 Peninsula Recreation Commission 2010 Strategic Plan Survey 1b (2). If YES, approximately how many visits have all members of your household made to the facilities below for the activities you circled in question 1a above? (Please circle one number for each line) SCHOOL FACILITY
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 385 46 166 170 382 143 236 378 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
School Facility No Visits 351 39 143 166 348 134 210 344 91.2% 85.0% 86.5% 97.2% 91.1% 94.0% 89.2% 91.0%
1-10 Visits 24 4 16 3 24 6 17 24 6.1% 9.7% 9.6% 2.0% 6.2% 4.5% 7.3% 6.3%
10-50 Visits 8 2 7 0 8 2 6 8 2.1% 3.7% 4.0% .0% 2.2% 1.5% 2.6% 2.2%
Over 50 Visits 2 1 0 1 2 0 2 2 .6% 1.7% .0% .8% .6% .0% .9% .6% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 385 70 173 120 17 380 171 113 102 385 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
School Facility No Visits 351 67 167 98 13 346 154 104 92 351 91.2% 95.6% 96.8% 81.8% 78.3% 91.0% 90.4% 92.5% 91.0% 91.2%
1-10 Visits 24 1 5 14 4 24 11 5 7 24 6.1% 1.1% 2.7% 12.1% 21.7% 6.2% 6.4% 4.8% 7.2% 6.1%
10-50 Visits 8 1 1 7 0 8 4 2 2 8 2.1% 1.3% .4% 5.5% .0% 2.2% 2.4% 2.1% 1.8% 2.1%
Over 50 Visits 2 1 0 1 0 2 1 1 0 2 .6% 2.0% .0% .6% .0% .6% .8% .7% .0% .6% ______
Appendix A Page A-4 Peninsula Recreation Commission 2010 Strategic Plan Survey 1b (3). If YES, approximately how many visits have all members of your household made to the facilities below for the activities you circled in question 1a above? (Please circle one number for each line) CENTRAL SAANICH CULTURAL CENTRE
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 385 46 166 170 382 143 236 378 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Central Saanich Cultural Centre No Visits 351 44 147 157 347 131 214 345 91.1% 96.3% 88.6% 91.9% 91.0% 91.9% 91.0% 91.3%
1-10 Visits 18 2 10 6 18 5 13 18 4.6% 3.7% 6.2% 3.4% 4.7% 3.6% 5.4% 4.7%
10-50 Visits 14 0 7 7 14 6 6 13 3.7% .0% 4.3% 4.1% 3.7% 4.5% 2.7% 3.4%
Over 50 Visits 2 0 1 1 2 0 2 2 .6% .0% .8% .5% .6% .0% 1.0% .6% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 385 70 173 120 17 380 171 113 102 385 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Central Saanich Cultural Centre No Visits 351 68 148 113 17 347 145 108 98 351 91.1% 98.0% 85.6% 94.4% 100.0% 91.3% 84.8% 95.9% 96.4% 91.1%
1-10 Visits 18 0 13 3 0 16 14 2 2 18 4.6% .0% 7.7% 2.5% .0% 4.3% 8.0% 2.1% 1.8% 4.6%
10-50 Visits 14 1 11 2 0 14 11 2 1 14 3.7% 2.0% 6.1% 1.9% .0% 3.7% 6.4% 2.1% .9% 3.7%
Over 50 Visits 2 0 1 1 0 2 1 0 1 2 .6% .0% .5% 1.1% .0% .6% .8% .0% .9% .6% ______
Appendix A Page A-5 Peninsula Recreation Commission 2010 Strategic Plan Survey 1b (4). If YES, approximately how many visits have all members of your household made to the facilities below for the activities you circled in question 1a above? (Please circle one number for each line) ELK LAKE
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 385 46 166 170 382 143 236 378 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Elk Lake No Visits 327 38 136 150 324 120 202 322 85.0% 82.0% 82.1% 88.4% 84.9% 84.3% 85.6% 85.1%
1-10 Visits 34 5 16 12 34 14 18 32 8.8% 11.7% 9.7% 7.3% 8.9% 10.0% 7.7% 8.6%
10-50 Visits 20 3 12 5 20 7 14 20 5.2% 6.4% 7.3% 3.0% 5.3% 4.6% 5.8% 5.3%
Over 50 Visits 4 0 2 2 4 2 2 4 1.0% .0% .9% 1.3% 1.0% 1.1% 1.0% 1.0% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 385 70 173 120 17 380 171 113 102 385 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Elk Lake No Visits 327 58 149 102 15 324 137 102 89 327 85.0% 82.5% 86.3% 85.4% 86.4% 85.3% 80.0% 90.4% 87.4% 85.0%
1-10 Visits 34 6 17 7 2 32 19 5 10 34 8.8% 8.7% 10.0% 5.6% 13.6% 8.6% 11.2% 4.1% 9.9% 8.8%
10-50 Visits 20 4 5 10 0 19 14 5 2 20 5.2% 5.5% 3.2% 8.4% .0% 5.1% 8.0% 4.1% 1.8% 5.2%
Over 50 Visits 4 2 1 1 0 4 1 2 1 4 1.0% 3.3% .4% .6% .0% 1.0% .8% 1.4% .9% 1.0% ______
Appendix A Page A-6 Peninsula Recreation Commission 2010 Strategic Plan Survey 1b (5). If YES, approximately how many visits have all members of your household made to the facilities below for the activities you circled in question 1a above? (Please circle one number for each line) GREENGLADE COMMUNITY CENTRE
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 385 46 166 170 382 143 236 378 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Greenglade Community Centre No Visits 283 22 112 147 280 110 166 276 73.6% 47.0% 67.5% 86.1% 73.3% 77.1% 70.6% 73.1%
1-10 Visits 65 14 36 15 65 24 41 65 16.8% 30.0% 21.5% 9.1% 17.0% 16.5% 17.5% 17.1%
10-50 Visits 28 8 13 7 28 7 21 28 7.3% 18.3% 7.6% 4.0% 7.3% 4.8% 8.9% 7.4%
Over 50 Visits 9 2 6 1 9 2 7 9 2.4% 4.7% 3.4% .8% 2.4% 1.6% 2.9% 2.4% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 385 70 173 120 17 380 171 113 102 385 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Greenglade Community Centre No Visits 283 58 150 59 11 279 123 88 72 283 73.6% 83.4% 86.8% 49.1% 67.2% 73.4% 72.0% 78.1% 71.2% 73.6%
1-10 Visits 65 5 16 39 5 65 33 15 16 65 16.8% 7.6% 9.2% 32.4% 27.4% 17.0% 19.2% 13.7% 16.2% 16.8%
10-50 Visits 28 5 6 15 1 27 11 7 10 28 7.3% 7.0% 3.5% 12.7% 5.4% 7.2% 6.4% 6.2% 9.9% 7.3%
Over 50 Visits 9 1 1 7 0 9 4 2 3 9 2.4% 2.0% .5% 5.7% .0% 2.4% 2.4% 2.1% 2.7% 2.4% ______
Appendix A Page A-7 Peninsula Recreation Commission 2010 Strategic Plan Survey 1b (6). If YES, approximately how many visits have all members of your household made to the facilities below for the activities you circled in question 1a above? (Please circle one number for each line) CENTENNIAL PARK
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 385 46 166 170 382 143 236 378 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Centennial Park No Visits 314 36 123 152 310 117 192 308 81.5% 79.0% 74.0% 89.1% 81.3% 81.7% 81.4% 81.5%
1-10 Visits 42 6 25 11 42 16 25 41 11.0% 13.3% 15.0% 6.7% 11.1% 11.3% 10.6% 10.9%
10-50 Visits 17 1 12 4 17 5 12 17 4.4% 3.0% 7.3% 2.1% 4.4% 3.5% 5.0% 4.5%
Over 50 Visits 12 2 6 4 12 5 7 12 3.1% 4.7% 3.8% 2.1% 3.2% 3.4% 3.0% 3.2% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 385 70 173 120 17 380 171 113 102 385 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Centennial Park No Visits 314 62 149 86 13 310 124 99 91 314 81.5% 88.2% 86.2% 71.8% 76.4% 81.6% 72.8% 87.7% 89.2% 81.5%
1-10 Visits 42 5 16 18 3 41 23 10 9 42 11.0% 7.2% 9.0% 14.9% 15.5% 10.8% 13.6% 8.9% 9.0% 11.0%
10-50 Visits 17 2 4 10 1 17 14 2 1 17 4.4% 3.3% 2.0% 8.1% 8.1% 4.5% 8.0% 2.1% .9% 4.4%
Over 50 Visits 12 1 5 6 0 12 10 2 1 12 3.1% 1.3% 2.8% 5.2% .0% 3.2% 5.6% 1.4% .9% 3.1% ______
Appendix A Page A-8 Peninsula Recreation Commission 2010 Strategic Plan Survey 1b (7). If YES, approximately how many visits have all members of your household made to the facilities below for the activities you circled in question 1a above? (Please circle one number for each line) SHOAL CENTRE
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 385 46 166 170 382 143 236 378 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Shoal Centre No Visits 334 45 146 140 331 127 202 329 86.9% 98.3% 88.3% 82.1% 86.7% 89.1% 85.7% 87.0%
1-10 Visits 40 1 16 23 40 15 24 39 10.5% 1.7% 9.9% 13.6% 10.6% 10.4% 10.3% 10.3%
10-50 Visits 8 0 2 6 8 1 8 8 2.2% .0% 1.3% 3.7% 2.2% .5% 3.2% 2.2%
Over 50 Visits 2 0 1 1 2 0 2 2 .5% .0% .6% .5% .5% .0% .8% .5% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 385 70 173 120 17 380 171 113 102 385 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Shoal Centre No Visits 334 56 143 114 16 329 159 97 79 334 86.9% 80.1% 82.8% 94.9% 95.4% 86.7% 92.8% 86.3% 77.5% 86.9%
1-10 Visits 40 8 25 6 1 40 11 14 16 40 10.5% 12.1% 14.5% 5.1% 4.6% 10.6% 6.4% 12.3% 15.3% 10.5%
10-50 Visits 8 5 4 0 0 8 1 2 5 8 2.2% 6.6% 2.2% .0% .0% 2.2% .8% 1.4% 5.4% 2.2%
Over 50 Visits 2 1 1 0 0 2 0 0 2 2 .5% 1.3% .5% .0% .0% .5% .0% .0% 1.8% .5% ______
Appendix A Page A-9 Peninsula Recreation Commission 2010 Strategic Plan Survey 1d. Overall, how satisfied are you with the provision of public recreation services and facilities provided by Peninsula Recreation? (Please circle one number)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 382 46 166 168 380 142 234 376 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Very Satisfied 264 29 112 120 261 101 161 261 69.1% 64.0% 67.6% 71.5% 68.9% 70.9% 68.7% 69.5%
Somewhat Satisfied 91 14 44 33 91 28 60 87 23.8% 30.0% 26.5% 19.8% 24.0% 19.5% 25.5% 23.3%
Neutral 19 1 7 11 19 8 10 19 4.9% 3.0% 4.1% 6.4% 5.0% 5.9% 4.4% 5.0%
Somewhat Dissatisfied 6 1 2 3 6 3 3 6 1.6% 3.0% 1.4% 1.5% 1.6% 2.2% 1.4% 1.7%
Very Dissatisfied 2 0 1 1 2 2 0 2 .6% .0% .5% .8% .6% 1.5% .0% .6% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 382 71 170 120 17 377 170 112 101 382 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Very Satisfied 264 53 110 86 12 261 108 82 74 264 69.1% 74.5% 64.8% 71.6% 71.0% 69.1% 63.7% 73.1% 73.6% 69.1%
Somewhat Satisfied 91 13 42 32 4 91 49 22 20 91 23.8% 18.8% 24.5% 27.1% 20.9% 24.1% 29.0% 19.3% 20.0% 23.8%
Neutral 19 3 12 1 1 17 8 7 4 19 4.9% 4.8% 7.0% .6% 8.1% 4.6% 4.8% 6.2% 3.6% 4.9%
Somewhat Dissatisfied 6 1 5 0 0 6 3 1 3 6 1.6% 1.9% 2.9% .0% .0% 1.7% 1.6% .7% 2.7% 1.6%
Very Dissatisfied 2 0 1 1 0 2 1 1 0 2 .6% .0% .8% .6% .0% .6% .8% .7% .0% .6% ______
Appendix A Page A-10 Peninsula Recreation Commission 2010 Strategic Plan Survey 2. What most limits your household’s use of Peninsula Recreation services and facilities (such as Panorama Recreation Centre, Greenglade Community Centre, or Central Saanich Cultural Centre)? (Please circle the number beside the three most important barriers to participation)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 617 45 213 345 602 247 350 598 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
No Limits 221 11 78 129 218 113 104 217 35.9% 24.1% 36.7% 37.4% 36.2% 45.7% 29.8% 36.4%
Lack of Time 209 24 91 92 208 73 135 208 33.8% 53.7% 43.0% 26.8% 34.5% 29.4% 38.6% 34.8%
Cost 121 13 47 58 119 31 86 117 19.6% 30.0% 22.2% 16.9% 19.7% 12.5% 24.7% 19.6%
Other 119 4 18 91 112 50 61 111 19.3% 8.1% 8.3% 26.5% 18.7% 20.2% 17.3% 18.5%
Lack of Programs of Interest 82 10 37 34 81 25 55 81 13.3% 23.2% 17.3% 9.8% 13.4% 10.2% 15.8% 13.5%
Lack of Transportation 38 1 9 26 36 7 29 36 6.2% 2.0% 4.3% 7.6% 6.0% 3.0% 8.2% 6.1%
Lack of Information 34 2 9 23 34 14 19 33 5.5% 4.8% 4.3% 6.6% 5.7% 5.7% 5.5% 5.6%
Lack of Facilities 14 1 6 7 14 9 6 14 2.3% 2.0% 3.0% 1.9% 2.3% 3.4% 1.6% 2.3%
Lack of Childminding Services 10 7 1 1 9 1 8 9 1.7% 14.6% .6% .3% 1.5% .4% 2.3% 1.5% ______
Appendix A Page A-11 Peninsula Recreation Commission 2010 Strategic Plan Survey 2. What most limits your household’s use of Peninsula Recreation services and facilities (such as Panorama Recreation Centre, Greenglade Community Centre, or Central Saanich Cultural Centre)? (Please circle the number beside the three most important barriers to participation)
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 617 162 297 122 17 598 258 183 176 617 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
No Limits 221 46 121 47 4 217 92 80 49 221 35.9% 28.3% 40.6% 38.6% 22.8% 36.4% 35.4% 43.9% 28.1% 35.9%
Lack of Time 209 54 90 53 9 206 92 59 58 209 33.8% 33.2% 30.3% 43.5% 56.4% 34.5% 35.4% 32.5% 32.8% 33.8%
Cost 121 35 52 28 4 119 56 25 40 121 19.6% 21.4% 17.6% 22.7% 25.5% 19.9% 21.7% 13.5% 22.9% 19.6%
Other 119 45 56 8 1 110 42 29 48 119 19.3% 27.9% 18.8% 6.4% 8.1% 18.4% 16.4% 16.0% 27.1% 19.3%
Lack of Programs of Interest 82 20 36 22 1 79 37 22 23 82 13.3% 12.4% 12.1% 17.9% 8.1% 13.3% 14.3% 12.2% 13.0% 13.3%
Lack of Transportation 38 14 18 4 0 36 12 4 22 38 6.2% 8.8% 6.0% 3.4% .0% 6.1% 4.8% 2.1% 12.5% 6.2%
Lack of Information 34 9 22 3 0 34 16 8 10 34 5.5% 5.5% 7.4% 2.8% .0% 5.7% 6.3% 4.2% 5.7% 5.5%
Lack of Facilities 14 4 8 2 0 14 5 3 5 14 2.3% 2.4% 2.6% 1.9% .0% 2.3% 2.1% 1.7% 3.1% 2.3%
Lack of Childminding Services 10 0 0 7 1 9 7 2 2 10 1.7% .0% .0% 6.1% 8.1% 1.5% 2.6% .8% 1.0% 1.7% ______
Appendix A Page A-12 Peninsula Recreation Commission 2010 Strategic Plan Survey 3. Do you feel that improvements are needed to programs, services or facilities provided by Peninsula Recreation? (Please circle one number)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 534 42 200 286 528 224 301 525 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Yes 155 18 76 59 154 54 97 151 29.0% 43.3% 38.0% 20.8% 29.1% 24.0% 32.2% 28.7%
No 379 24 124 227 374 170 204 375 71.0% 56.7% 62.0% 79.2% 70.9% 76.0% 67.8% 71.3% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 534 129 265 118 14 525 223 164 147 534 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Yes 155 31 69 48 6 154 79 36 39 155 29.0% 24.3% 25.9% 40.8% 40.6% 29.2% 35.6% 22.2% 26.7% 29.0%
No 379 97 196 70 8 372 144 127 108 379 71.0% 75.7% 74.1% 59.2% 59.4% 70.8% 64.4% 77.8% 73.3% 71.0% ______
Appendix A Page A-13 Peninsula Recreation Commission 2010 Strategic Plan Survey 3a. If YES, what types of improvements? (Please circle the numbers beside all improvements needed)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 155 18 76 59 154 54 97 151 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
More or Different Programs 76 9 41 24 74 16 55 71 48.8% 48.7% 54.2% 40.7% 48.3% 29.8% 57.2% 47.4%
Other 37 5 13 20 37 18 20 37 24.0% 28.6% 16.5% 32.9% 24.2% 32.9% 20.1% 24.7%
Promotional Information 24 3 7 14 24 10 14 24 15.2% 15.1% 9.0% 23.6% 15.4% 17.8% 14.5% 15.7%
More of Different Facilities 21 2 14 5 21 7 15 21 13.6% 12.6% 18.7% 7.7% 13.7% 12.2% 15.0% 14.0%
Quality of Existing Facilities 19 4 10 6 19 5 14 19 12.3% 20.1% 13.1% 9.3% 12.4% 9.9% 14.2% 12.7%
Quality of Existing Programs 17 2 10 5 17 5 12 17 10.9% 11.8% 13.1% 8.2% 11.0% 9.1% 12.5% 11.2%
Customer Service 15 0 8 7 15 6 9 15 9.6% .0% 10.3% 11.8% 9.7% 11.3% 9.0% 9.8%
Maintenance Standards 8 1 3 3 8 4 4 8 4.9% 5.0% 4.4% 5.7% 5.0% 6.5% 4.3% 5.1%
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 155 31 69 48 6 154 79 36 39 155 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
More or Different Programs 76 14 33 22 5 74 37 19 20 76 48.8% 45.5% 48.5% 45.4% 86.3% 48.3% 46.6% 51.1% 51.2% 48.8%
Other 37 7 18 11 1 37 21 8 8 37 24.0% 21.4% 26.1% 23.5% 24.2% 24.2% 25.9% 23.4% 20.9% 24.0%
Promotional Information 24 7 14 2 0 24 11 1 12 24 15.2% 22.9% 20.6% 4.7% .0% 15.4% 13.8% 2.1% 30.2% 15.2%
More of Different Facilities 21 1 9 10 2 21 10 7 5 21 13.6% 2.5% 13.4% 20.0% 27.3% 13.7% 12.1% 19.1% 11.6% 13.6%
Quality of Existing Facilities 19 2 10 6 1 19 11 5 3 19 12.3% 7.3% 14.3% 11.7% 24.2% 12.4% 13.8% 14.9% 7.0% 12.3%
Quality of Existing Programs 17 6 4 7 0 17 7 5 5 17 10.9% 19.5% 6.0% 14.0% .0% 11.0% 8.6% 12.8% 14.0% 10.9%
Customer Service 15 3 9 2 0 15 5 4 5 15 9.6% 10.2% 13.6% 4.8% .0% 9.7% 6.9% 10.6% 14.0% 9.6%
Maintenance Standards 8 3 4 2 0 8 0 3 5 8 4.9% 8.3% 5.1% 3.2% .0% 5.0% .0% 8.5% 11.6% 4.9% Appendix A Page A-14 Peninsula Recreation Commission 2010 Strategic Plan Survey 4. If improvements to programs, services or facilities provided by Peninsula Recreation were being considered, what is the maximum tax increase (or rent if a renter) that you would support to help make the improvements? (Please circle one number)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 586 47 211 322 580 239 338 577 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
None - No Tax Increase 260 16 87 154 256 108 148 256 44.4% 33.7% 41.2% 47.7% 44.2% 45.3% 43.7% 44.3%
$20-40 /year 250 22 102 124 248 86 161 247 42.6% 47.1% 48.5% 38.5% 42.8% 35.9% 47.6% 42.8%
$41-60 /year 54 9 12 33 54 28 25 54 9.3% 19.2% 5.7% 10.4% 9.4% 11.9% 7.4% 9.3%
Over $60 /year 22 0 10 11 21 17 4 21 3.7% .0% 4.7% 3.5% 3.6% 6.9% 1.3% 3.6% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 586 151 286 123 17 577 249 176 161 586 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
None - No Tax Increase 260 71 142 38 4 256 103 83 74 260 44.4% 47.2% 49.8% 31.2% 21.9% 44.3% 41.2% 47.4% 46.0% 44.4%
$20-40 /year 250 62 109 63 11 246 111 70 69 250 42.6% 41.1% 38.2% 51.2% 68.0% 42.6% 44.5% 39.9% 42.6% 42.6%
$41-60 /year 54 9 28 16 1 54 29 15 11 54 9.3% 6.1% 9.8% 13.0% 5.4% 9.4% 11.5% 8.3% 6.8% 9.3%
Over $60 /year 22 8 6 6 1 21 7 8 7 22 3.7% 5.5% 2.2% 4.5% 4.6% 3.6% 2.7% 4.4% 4.5% 3.7% ______
Appendix A Page A-15 Peninsula Recreation Commission 2010 Strategic Plan Survey 5. A number of facility improvements have been suggested in past studies. Recognizing that each would require an increase in tax support, which of these improvements, if any, would you support? (Please circle the number beside all that you support)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 538 46 204 286 537 231 303 534 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
None - No Improvements 266 12 95 157 264 116 149 265 49.4% 27.0% 46.3% 55.0% 49.3% 50.0% 49.2% 49.5%
Increased Weight / Fitness Areas 101 15 37 49 101 54 46 99 18.7% 32.2% 18.2% 17.0% 18.8% 23.3% 15.0% 18.6%
Improved Food Services 89 7 40 42 89 38 52 89 16.6% 16.3% 19.7% 14.5% 16.6% 16.3% 17.0% 16.7%
Improved Rehabilitation Space 65 1 31 33 65 25 38 63 12.2% 3.0% 15.0% 11.7% 12.2% 10.8% 12.5% 11.7%
Addition of a Gymnasium 62 7 38 17 62 28 34 62 11.5% 15.0% 18.6% 5.9% 11.5% 12.2% 11.1% 11.6%
More Programs Space 55 10 22 22 55 15 39 55 10.1% 22.9% 11.0% 7.6% 10.2% 6.7% 12.9% 10.2%
Link Arena and Main Buildings 31 6 7 18 31 14 17 31 5.7% 12.9% 3.6% 6.1% 5.7% 6.1% 5.5% 5.8%
More Indoor Tennis Courts 18 1 8 9 18 8 11 18 3.4% 3.0% 3.8% 3.2% 3.4% 3.2% 3.6% 3.4%
Improved Lobby and Circulation 16 2 9 4 16 9 7 16 2.9% 4.0% 4.6% 1.5% 2.9% 3.7% 2.4% 2.9% ______
Appendix A Page A-16 Peninsula Recreation Commission 2010 Strategic Plan Survey 5. A number of facility improvements have been suggested in past studies. Recognizing that each would require an increase in tax support, which of these improvements, if any, would you support? (Please circle the number beside all that you support)
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 538 124 274 120 16 534 227 166 145 538 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
None - No Improvements 266 66 145 48 6 264 105 89 71 266 49.4% 53.0% 52.8% 39.9% 36.3% 49.4% 46.4% 54.0% 49.1% 49.4%
Increased Weight / Fitness Areas 101 19 56 22 4 101 42 35 23 101 18.7% 15.0% 20.4% 18.3% 27.6% 18.9% 18.7% 21.4% 15.7% 18.7%
Improved Food Services 89 17 38 28 4 87 30 31 28 89 16.6% 13.9% 13.8% 23.2% 27.6% 16.3% 13.3% 18.6% 19.5% 16.6%
Improved Rehabilitation Space 65 19 30 13 1 63 31 14 20 65 12.2% 15.5% 11.0% 11.1% 4.8% 11.9% 13.9% 8.4% 13.8% 12.2%
Addition of a Gymnasium 62 9 20 29 4 62 33 16 13 62 11.5% 7.0% 7.5% 24.1% 23.9% 11.6% 14.5% 9.8% 8.8% 11.5%
More Programs Space 55 11 27 14 4 55 29 13 13 55 10.1% 8.7% 9.7% 11.4% 21.9% 10.2% 12.7% 7.9% 8.8% 10.1%
Link Arena and Main Buildings 31 9 10 11 1 31 15 4 12 31 5.7% 7.2% 3.7% 9.0% 4.8% 5.8% 6.6% 2.3% 8.2% 5.7%
More Indoor Tennis Courts 18 2 12 4 1 18 10 7 2 18 3.4% 1.4% 4.5% 2.9% 4.8% 3.4% 4.2% 4.2% 1.3% 3.4%
Improved Lobby and Circulation 16 5 2 8 1 16 8 4 4 16 2.9% 3.9% .8% 6.5% 4.8% 2.9% 3.6% 2.3% 2.5% 2.9% ______
Appendix A Page A-17 Peninsula Recreation Commission 2010 Strategic Plan Survey 6. Residents in the three supporting communities currently pay an average of $188 per household per year to support the facilities and services provided through Peninsula Recreation. In relation to the tax support, which of the following would you choose? (Please circle one number)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 587 48 214 323 585 245 337 582 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Increase Current Level of Tax Support 126 15 48 63 126 61 63 124 21.5% 31.7% 22.3% 19.6% 21.6% 24.8% 18.8% 21.3%
Maintain Current Level of Tax Support 407 28 149 229 406 157 248 404 69.2% 57.8% 69.7% 70.8% 69.3% 63.9% 73.6% 69.5%
Decrease Current Level of Tax Support 54 5 17 31 53 28 26 53 9.2% 10.5% 8.0% 9.6% 9.1% 11.3% 7.6% 9.2% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 587 147 291 128 17 583 252 179 156 587 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Increase Current Level of Tax Support 126 31 56 32 7 126 59 31 37 126 21.5% 21.4% 19.4% 24.9% 39.0% 21.7% 23.4% 17.2% 23.4% 21.5%
Maintain Current Level of Tax Support 407 106 199 89 10 404 171 130 105 407 69.2% 71.8% 68.4% 69.5% 61.0% 69.3% 67.9% 72.8% 67.3% 69.2%
Decrease Current Level of Tax Support 54 10 36 7 0 53 22 18 15 54 9.2% 6.9% 12.2% 5.6% .0% 9.1% 8.7% 9.9% 9.4% 9.2% ______
Appendix A Page A-18 Peninsula Recreation Commission 2010 Strategic Plan Survey 7. Peninsula Recreation recovers about 42% of the total operating and capital costs from users in the form of user fees and charges. The remaining 58% of the costs are paid by taxpayers in the three supporting communities. Which of the following would you support? (Please circle the number beside one answer)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 594 48 217 327 592 246 343 589 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Increase Current Level of User Fees 147 8 49 90 146 78 68 146 24.8% 16.8% 22.4% 27.4% 24.7% 31.7% 20.0% 24.9%
Maintain Current Level of User Fees 397 34 146 217 397 152 242 395 67.0% 70.2% 67.3% 66.4% 67.0% 61.9% 70.7% 67.0%
Decrease Current Level of User Fees 49 6 22 20 49 16 32 48 8.3% 13.0% 10.3% 6.2% 8.3% 6.3% 9.4% 8.1% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 594 150 295 127 17 589 256 181 157 594 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Increase Current Level of User Fees 147 31 93 18 4 146 64 46 37 147 24.8% 20.9% 31.6% 13.9% 20.9% 24.7% 25.1% 25.6% 23.3% 24.8%
Maintain Current Level of User Fees 397 108 183 92 12 395 170 123 105 397 67.0% 71.8% 62.0% 72.1% 71.0% 66.9% 66.3% 67.9% 66.9% 67.0%
Decrease Current Level of User Fees 49 11 19 18 1 49 22 12 16 49 8.3% 7.2% 6.4% 14.0% 8.1% 8.3% 8.6% 6.4% 9.9% 8.3% ______
Appendix A Page A-19 Peninsula Recreation Commission 2010 Strategic Plan Survey 8. How does your household learn about leisure opportunities provided by Peninsula Recreation? (Please circle the number beside all that apply)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 601 48 221 330 599 244 351 596 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Seasonal Leisure Guide 478 43 198 237 478 176 298 474 79.7% 89.6% 89.5% 71.8% 79.7% 71.9% 84.9% 79.6%
Penisula News 212 5 59 146 210 82 129 211 35.2% 11.1% 26.7% 44.1% 35.1% 33.5% 36.7% 35.4%
Panorama Website 144 21 69 54 144 55 89 144 23.9% 43.5% 31.1% 16.4% 24.0% 22.3% 25.4% 24.1%
Word of Mouth 143 15 51 77 143 52 89 140 23.7% 30.7% 23.0% 23.3% 23.8% 21.2% 25.2% 23.6%
Notices from Schools 39 5 30 4 39 11 28 39 6.5% 10.8% 13.8% 1.1% 6.5% 4.7% 7.9% 6.6%
We Don't Find Out About Opportunities 33 1 9 23 33 23 10 33 5.5% 2.8% 4.0% 7.0% 5.6% 9.6% 2.8% 5.6%
Other 23 4 8 11 23 7 15 21 3.8% 7.6% 3.7% 3.3% 3.8% 2.8% 4.1% 3.6%
Radio 13 0 4 8 13 5 8 13 2.1% .0% 1.9% 2.5% 2.1% 1.9% 2.2% 2.1%
Cable Television 12 0 3 9 11 5 6 11 2.0% .0% 1.3% 2.6% 1.9% 2.1% 1.8% 1.9% ______
Appendix A Page A-20 Peninsula Recreation Commission 2010 Strategic Plan Survey 8. How does your household learn about leisure opportunities provided by Peninsula Recreation? (Please circle the number beside all that apply)
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 601 154 298 128 17 598 256 182 163 601 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Seasonal Leisure Guide 478 117 222 120 17 475 200 144 135 478 79.7% 75.9% 74.2% 93.7% 100.0% 79.6% 78.1% 79.2% 82.6% 79.7%
Penisula News 212 67 112 24 7 209 87 66 59 212 35.2% 43.3% 37.5% 18.8% 40.1% 35.1% 34.2% 36.0% 36.0% 35.2%
Panorama Website 144 22 58 58 6 144 72 46 26 144 23.9% 14.2% 19.4% 45.2% 34.5% 24.0% 28.3% 25.0% 15.7% 23.9%
Word of Mouth 143 35 70 34 4 143 64 42 37 143 23.7% 22.8% 23.3% 26.3% 23.6% 23.8% 25.1% 22.9% 22.5% 23.7%
Notices from Schools 39 2 3 27 7 39 22 10 7 39 6.5% 1.5% .9% 20.9% 44.5% 6.6% 8.6% 5.5% 4.5% 6.5%
We Don't Find Out About Opportunities 33 3 27 3 0 33 19 8 6 33 5.5% 2.1% 9.1% 2.3% .0% 5.6% 7.5% 4.2% 3.9% 5.5%
Other 23 6 12 4 0 22 8 11 4 23 3.8% 3.6% 4.0% 3.5% .0% 3.7% 3.2% 5.9% 2.2% 3.8%
Radio 13 5 5 1 1 13 5 2 5 13 2.1% 3.5% 1.6% 1.1% 4.6% 2.1% 2.1% .8% 3.4% 2.1%
Cable Television 12 5 4 1 1 11 5 3 4 12 2.0% 3.5% 1.3% 1.1% 4.6% 1.9% 2.1% 1.7% 2.2% 2.0% ______
Appendix A Page A-21 Peninsula Recreation Commission 2010 Strategic Plan Survey 9. What is your gender? (Please circle one number)
______Total AGE Variable Total ______Total Under 40 40-59 60 Years Years Years or Older ______Total 635 48 218 368 634 100.0% 100.0% 100.0% 100.0% 100.0%
GENDER Male 259 10 78 170 258 40.8% 20.9% 35.8% 46.3% 40.8%
Female 376 38 140 197 376 59.2% 79.1% 64.2% 53.7% 59.2% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 635 178 306 129 17 629 267 185 183 635 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
GENDER Male 259 55 148 48 6 258 115 75 70 259 40.8% 31.0% 48.6% 37.5% 35.5% 41.0% 43.1% 40.4% 38.0% 40.8%
Female 376 122 157 81 11 371 152 110 113 376 59.2% 69.0% 51.4% 62.5% 64.5% 59.0% 56.9% 59.6% 62.0% 59.2% ______
Appendix A Page A-22 Peninsula Recreation Commission 2010 Strategic Plan Survey 10. In which age group are you? (Please circle one number)
______Total GENDER Variable Total ______Total Male Female ______Total 641 258 376 634 100.0% 100.0% 100.0% 100.0%
AGE Under 40 Years 48 10 38 48 7.5% 3.9% 10.1% 7.6%
40-59 Years 222 78 140 218 34.6% 30.2% 37.3% 34.4%
60 Years or Older 371 170 197 368 57.9% 65.9% 52.6% 58.0% ______
______Total HOUSEHOLD Variable AREA OF RESIDENCE Variable Total Total ______Total One+ Couple Couple Single Central North Sidney Single wo/Dep. with/Dep. Parent Saanich Saanich Adults Child. Child. with/ Dep Child. ______Total 641 178 309 129 17 633 269 187 184 641 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
AGE Under 40 Years 48 7 7 31 4 48 26 9 13 48 7.5% 3.8% 2.2% 24.2% 20.9% 7.6% 9.6% 4.9% 7.0% 7.5%
40-59 Years 222 32 83 92 13 220 105 73 44 222 34.6% 17.8% 26.9% 71.6% 79.1% 34.8% 39.1% 38.7% 23.9% 34.6%
60 Years or Older 371 140 219 6 0 365 138 106 127 371 57.9% 78.4% 71.0% 4.3% .0% 57.6% 51.3% 56.4% 69.2% 57.9% ______
Appendix A Page A-23 Peninsula Recreation Commission 2010 Strategic Plan Survey 11. Which of the following phrases best describes your household? (Please circle one number)
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 635 48 220 365 633 258 371 629 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
HOUSEHOLD One+ Single Adults 178 7 32 140 178 55 122 178 28.1% 14.0% 14.4% 38.4% 28.2% 21.4% 33.0% 28.2%
Couple wo/Dep. Child. 311 7 83 219 309 148 157 306 49.0% 14.0% 37.7% 60.1% 48.8% 57.6% 42.4% 48.6%
Couple with/Dep. Child. 129 31 92 6 129 48 81 129 20.3% 64.8% 41.9% 1.5% 20.4% 18.8% 21.7% 20.5%
Single Parent with/ Dep Child. 17 4 13 0 17 6 11 17 2.6% 7.3% 6.0% .0% 2.7% 2.3% 2.9% 2.7% ______
______Total AREA OF RESIDENCE Variable Total ______Total Central North Sidney Saanich Saanich ______Total 635 265 186 184 635 100.0% 100.0% 100.0% 100.0% 100.0%
HOUSEHOLD One+ Single Adults 178 63 38 78 178 28.1% 23.7% 20.3% 42.3% 28.1%
Couple wo/Dep. Child. 311 129 106 76 311 49.0% 48.5% 57.3% 41.3% 49.0%
Couple with/Dep. Child. 129 64 36 28 129 20.3% 24.2% 19.5% 15.4% 20.3%
Single Parent with/ Dep Child. 17 10 5 2 17 2.6% 3.6% 2.9% 1.0% 2.6% ______
Appendix A Page A-24 Peninsula Recreation Commission 2010 Strategic Plan Survey 12. Area of residence
______Total AGE Variable GENDER Variable Total Total ______Total Under 40 40-59 60 Years Male Female Years Years or Older ______Total 665 48 222 371 641 259 376 635 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
AREA OF RESIDENCE Central Saanich 276 26 105 138 269 115 152 267 41.6% 54.1% 47.5% 37.2% 42.0% 44.3% 40.4% 42.0%
North Saanich 190 9 73 106 187 75 110 185 28.6% 19.3% 32.7% 28.5% 29.3% 28.9% 29.4% 29.2%
Sidney 199 13 44 127 184 70 113 183 29.9% 26.7% 19.8% 34.3% 28.7% 26.8% 30.2% 28.8% ______
______Total HOUSEHOLD Variable Total ______Total One+ Couple Couple Single Single wo/Dep. with/Dep. Parent Adults Child. Child. with/ Dep Child. ______Total 665 178 311 129 17 635 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
AREA OF RESIDENCE Central Saanich 276 63 129 64 10 265 41.6% 35.2% 41.3% 49.9% 57.0% 41.8%
North Saanich 190 38 106 36 5 186 28.6% 21.2% 34.2% 28.1% 32.1% 29.3%
Sidney 199 78 76 28 2 184 29.9% 43.6% 24.4% 22.0% 10.9% 29.0% ______
Appendix A Page A-25 Peninsula Recreation Commission 2010 Strategic Plan Survey Qualitative Results 1a. If YES, in which activities has your household participated? (Please circle the number beside all that apply) Other Responses 1. Art 2. Art class 3. Art classes 4. Arthritis management program 5. Attended touch of Saltspring craft fair 6. Babysitting course, thrifty foods for young chefs 7. Ballroom dancing, yoga 8. Birthday at Greenglade, new year celebration 9. Birthday party 10. Boat course 11. Boating course 12. Cat show 13. Christmas craft fair 14. Classrooms 15. Community meetings 16. Computer course 17. Craft fair 18. Dance classes at Greenglade 19. David white - kinesiologist 20. Elk lake 21. Elk lake trail 22. Exercise school 23. First aid 24. First aid and CPR course 25. First aid course via Greenglade community centre 26. First aid/CPR 27. Fishing course at Greenglade 28. Green glade community centre 29. Greenglade birthday party 30. Greenglade children's play time and bouncy castle 31. Greenglade for birthday parties and preschool fun 32. Greenglade gym party 33. Greenglade teen drop in 34. Healthy aging nutrition seminar Appendix A Page A-26 Peninsula Recreation Commission 2010 Strategic Plan Survey 35. Heart smart, osteofit 36. Jazzercise 37. Jogging path around panorama 38. Kindergym 39. Lawn bowling, carpet bowling at centennial park 40. Library 41. Pace 42. Painting classes 43. Piranhas swim club 44. Sailing 45. Schoal centre 46. School gym 47. School rents Greenglade for classes 48. Scottish country dancing 49. Singing lessons at Greenglade, community meetings 50. Summer camp 51. Teen lounge 52. Teen lounge 53. Teen lounge at Greenglade 54. Thrifty food nutrition tour 55. Use board room for not for profit organization 56. Walking 57. Walking dog, library 58. Water walking 59. Yogalatty
1c. If YES, what benefits do you or your household receive through the use of Peninsula Recreation services and facilities? (Please specify the benefits) 60. 3 X weekly deep water aquafit classes, 7 sessions with a personal trainer, 10 sessions in the weight room 61. A great place for family recreation 62. A place to go for physical well being 63. A safe place for kids, good activities 64. Able to play tennis all winter 65. Access to a variety of programs for reasonable price, community togetherness 66. Access to aquatic exercise, water exercise is mandatory to remain healthy as I currently can't walk far 67. Access to squash courts 68. Access to various programs to enlighten one's mind and broaden our horizons. We get out of the house. 69. Active health, skills for children, meeting other parents and families Appendix A Page A-27 Peninsula Recreation Commission 2010 Strategic Plan Survey 70. Active lifestyle 71. Activities for children very important for health and well being, social benefits 72. Adult only swim times 73. Aquatic exercise 74. Art class 75. Arthritis Management Program was a great help, gave ma a background of management of the disease, showed the way to access the arthritis society, provided me with a book so I could understand the disease 76. At the moment, few personal benefits, it is available for my visiting adult children should they desire 77. Availability of an instructor to show me the right rehab exercises after an accident 78. Because the Greenglade Community Centre is so close to our residence, we are able to walk or ride bikes to the centre, we get double the exercise 79. Benefit of exercise in pool plus the fact it is an enjoyable occasion 80. Better health (3) 81. Better health and well being 82. Better health through exercise 83. Better health, fitness, happier all around 84. Better health, sense of well being, friendship 85. Better physical condition 86. Better sense of well being, sleep better, more relaxed 87. Cardio exercises, osteofit exercises 88. Cardio exercises, voting 89. Cardiovascular work out plus relaxation 90. Ceramics room, china painting, companionship lunches, borrow books 91. Clears the cobwebs, makes a body feel good, improves health, social outlet, fun 92. Close proximity, convenient access 93. Conditioning and strength and fitness after heart surgery 94. Continued mobility, social interaction 95. Convenience 96. Convenience of location and has reasonably full service facility 97. Convenience, hours of operation 98. Convenient access to the complex 99. Convenient to be active 100. Convenient to home, fun activity 101. Cultural, meeting members of the community, exercise 102. Deep water aquasize before and after knee replacement 103. Different levels of aerobics/fitness classes appreciated, good instructors friendly participants, keep active to remain healthy. 104. Ease of access/friendly staff, physical exercise with resulting good health, facilities clean and modern 105. Education and fitness
Appendix A Page A-28 Peninsula Recreation Commission 2010 Strategic Plan Survey 106. Educational, physical fitness, mind and body health 107. Enjoy swimming and the park, walking trails 108. Enjoy the aquatic and fitness facilities for therapeutic, recreation and relaxation benefits 109. Enjoy the cat shows, great swimming and convenient 110. Enjoyment watching grandchildren learn new skills 111. Enjoyment with friends, community education, connecting with others of similar interests 112. Entertainment, better health 113. Excellent facility, weights, exercise equipment all good for our health 114. Excellent fitness classes, new pool is beautiful, weight room is great 115. Exercise (4) 116. Exercise and fitness 117. Exercise and fitness 118. Exercise and fitness, weight maintenance 119. Exercise and fun (2) 120. Exercise and relaxation 121. Exercise and sense of community 122. Exercise and socializing 123. Exercise and socializing for my 18 year old daughter 124. Exercise and wellness 125. Exercise for health reasons 126. Exercise in a group, it makes you want to improve 127. Exercise through aqua fit 128. Exercise, family time together 129. Exercise, fitness and fun. Maintain or increase skill level of modern technology 130. Exercise, fun things to do with the kids 131. Exercise, lessons, and family activities at a local friendly environment 132. Exercise, play space 133. Exercise, relaxation and good times 134. Exercise, social contacts 135. Exercise, social, safe place for kids to meet, local 136. Exercise, somewhere to take visitors 137. Exercise, therapy, social networking, family fun 138. Exercise, training, learning new sports, our children advancing up the levels in their sport. 139. Exercise, wellness, etc. 140. Exercise, workouts, social interaction 141. Experience the community, fitness, learning 142. Familiarity and comfort level in the water, family bonding, fun, exercise
Appendix A Page A-29 Peninsula Recreation Commission 2010 Strategic Plan Survey 143. Family bonding, social/emotional well being, interactions with other community members, physical fitness, alternative to other more passive recreation 144. Family fun, fitness for kids, social interaction for kids 145. Family outings to help with a healthy life style 146. Family skating and swimming, kindergym, soccertron summer camps 147. Family skating, family swimming, grandson, we pay for swimming and skating lessons, party for grandchildren 148. Family time, children's lessons, children socialization, exercise 149. Family time, health/fitness, entertainment, spending time with friends 150. Feeling good about doing something to help keep our bodies healthy, good for company to work out, swim and participate in other activities 151. Feeling of well being 152. Feeling of well being 153. Find out what is available in community and opportunity to check if a new activity is interesting 154. Fitness (9) 155. Fitness and health 156. Fitness and health improvement, connection with community 157. Fitness and recreation 158. Fitness and recreation, swimming, weight room, squash, rec. Programs 159. Fitness and recreational activities are an integral part of a person's health and well being 160. Fitness as well as social benefits 161. Fitness improvement, recreation enjoyment 162. Fitness instruction 163. Fitness is really important to anyone's health and well being. I have been active for many years in various programs and places 164. Fitness through use of pool, weight room and racquet courts. Entertainment watching Jr. B hockey and using waterslide 165. Fitness training 166. Fitness training in a more conducive environment than a commercial gym at a more reasonable cost 167. Fitness, cardio and weight training 168. Fitness, entertainment, employment 169. Fitness, friendships for kids, interests for kids 170. Fitness, good equipment 171. Fitness, instruction, entertainment, variety 172. Fitness, knowledge 173. Fitness, learning 174. Fitness, life style 175. Fitness, maintain function, 176. Fitness, pleasure 177. Fitness, pleasure, health 178. Fitness, recreation 179. Fitness, social activities
Appendix A Page A-30 Peninsula Recreation Commission 2010 Strategic Plan Survey 180. Fitness, social, education, sense of community 181. Fitness, support, new friends and fun 182. Fitness, training programs for teenagers 183. Flexibility, strength and social 184. Fun from playing hockey, racquetball and swimming, fitness, socializing 185. Fun, better fitness level, meeting new people 186. Fun, exercise, health 187. Fun, fitness, skill development, recreation 188. General fitness, enjoyment of physical activities, social connections, learning and practicing new skills 189. General well being through activities offered within our area 190. Gentle Pilates 191. Gentle water exercise to move all joints in warm water and the river upstream, muscle endurance and joint movement seems improved 192. Get to watch grandchildren play hockey, have water colour classes at Shoal Centre 193. Get what we need at a price we can afford 194. Good exercise 195. Good health 196. Good prices for drop in gym use, getting fit and staying healthy 197. Good way to introduce our kids to new activities and continue participating in the ones we enjoy 198. Great facility and close proximity 199. Great introduction to sports for our toddler, fun family activities 200. Great physical and social activity. The new waterslide is great for those occasions that younger relatives and friends with younger children visit. I love it more than they do! 201. Great summer camp activities 202. Great workouts, specific exercises from kineseologist 203. Greenglade is a great facility for my children's classes. The rec. Centre has a wonderful pool 204. Had a stroke, helps with walking again 205. Have 2 special needs children, the pool helps with therapy, camps with physical and social development and respite for parents 206. Have fun, keep busy and physical exercise 207. Having fun at the pool, exercise 208. Health 209. Health and entertainment 210. Health and fitness programs for me, Baby Rock for grandkids, drop in for visiting family from away 211. Health and fitness, learning opportunities, socializing and entertainment 212. Health and fitness, social 213. Health and fitness, social time for mom and toddler/baby, personal growth and education 214. Health and fitness, stress relief/relaxation 215. Health and mobility
Appendix A Page A-31 Peninsula Recreation Commission 2010 Strategic Plan Survey 216. Health and wellness, connecting and meeting like minded individuals, meeting new people in the community, gets us out of the house 217. Health benefits 218. Health benefits in terms of fitness and physical therapy. 219. Health benefits, cardio, strength, flexibility, weight control 220. Health benefits, exercise 221. Health benefits, fun, de-stress, meet new people 222. Health benefits, learning opportunities, community networking, team sports, social interaction, volunteering opportunities 223. Health benefits, stay active, meeting people, leisure time 224. Health, connection to community, build friendships, gain/develop fitness skills 225. Health, entertainment 226. Health, exercise for our dog and fun 227. Health, fitness, family time 228. Health, fitness, wellness, family time, participation in youth programs for social and skill development 229. Health, increased physical activity, healthier state of mind 230. Health, recreation, instruction 231. Health, sense of community, love the hockey games 232. Health, social 233. Health, social, academic 234. Health, well being, fitness, connecting with people in my community, social outing 235. Health, wellness, physically fit 236. Healthier lifestyle, social bonding and networking 237. Healthy lifestyle, employment for students 238. Healthy lifestyle, fitness and aquatic survival skills 239. Healthy lifestyle, keeping active 240. Help with rehab from bad arthritis, allows my husband access to cross-training, he is a runner 241. Helps me keep active and fit 242. Hockey arena close to home, less driving 243. Hot tub is relaxing and great on a cold day, 244. How to use your camera in particular Picasa, Yogalaty was my intro to yoga and it was harder than I thought, good work out and will do it again 245. I have not used the facilities for many years, am disabled 246. I took my grandson skating 247. Improve fitness 248. Improve fitness level, fun, manage chronic pain, learn new skill 249. Improve health by staying active at any age 250. Improve my fitness and lose weight 251. Improved back function, improved core stability leading to decreased medication, decreased pain and therefore increased cardio stamina and endurance 252. Improved fitness/health, also weight loss, new friends, interest in learning new skills
Appendix A Page A-32 Peninsula Recreation Commission 2010 Strategic Plan Survey 253. Increased benefits to body, mind and spirit, community involvement 254. Increased enjoyment of life 255. Increased fitness, handy location 256. Increased level of fitness and general strength and well being 257. Indoor tennis facility allows all weather play 258. Inexpensive fitness facility 259. It's a facility that has programs for different skill levels and family outings 260. Keep active 261. Keep fit 262. Keep fit, learning new skills 263. Keeping fit 264. Keeping in shape and healthy and not having to travel too far for it. 265. Learned how to use a computer, birthday parties are fun, learned to skate, New Year's celebration was something nice for the community 266. Learning and personal growth, health and wellness, family social opportunities 267. Learning to skate, exercise, good health, learn new skills, enjoyment, social, relaxed family time 268. Learning to swim, fitness 269. Library, Centennial Park Baptist Church for Sunday school 270. LIFE program, kids activities, accessibility by wheelchair 271. Life skills, exercise, having fun 272. Local, affordable access to recreation facilities and equipment 273. Lots of family enjoyment, great exercise for all, great kids programs 274. Mainly health benefits 275. Maintain a fitness level which is important to both my wife and myself 276. Maintain a reasonable life style through exercise, enjoyment 277. Maintain general fitness, stay strong, fight effects of aging, including arthritis 278. Maintaining active lifestyle, keeping fit and limber, socializing with others, working on cardiovascular conditioning 279. Maintaining physical and mental fitness, social contacts 280. Many activities available close to home, provides us a facility to lead active, healthy lives, our kids love the PRC too 281. Meet new people, water activities keep me mobile 282. My sons play hockey 283. Neighbourhood facility, excellent condition, friendly, supportive, helpful staff 284. No benefits, cost too high 285. No direct benefits-currently do not use the facility. However, I recognize and support the community benefits to families. 286. No discernable benefits, do not attend enough times, I am contemplating more swimming activities 287. Not having used it enough lately, can't really comment 288. Not much because of times used 289. Opportunity to dance
Appendix A Page A-33 Peninsula Recreation Commission 2010 Strategic Plan Survey 290. Opportunity to engage in fun and healthy activity, interesting camps, holiday activities, weight loss and fitness, craft fairs, business development 291. Organized sports activities including lacrosse and hockey, weight room and pool, we use all very frequently 292. Overall health and well being 293. Panorama Centre, only myself, 3 times a week for deep water aerobics, all instructors very good. A shame to have closed for a year! 294. Park like settings, grandchildren need as many programs as possible as the Sidney area lacks neighborhood children 295. Peninsula lacrosse 296. Personal fitness (2) 297. Personal fitness and relaxation, health awareness and wellness, personal growth 298. Physical activity - health swimming in water warm enough for me to stay in 299. Physical activity through playing tennis 300. Physical and social mostly 301. Physical benefit, have arthritis 302. Physical fitness 303. Physical fitness improvement, physical relaxation and fitness, rehab 304. Physical fitness through an excellent Aqua Exercise class, I attend 2 different classes 305. Physical fitness, date with my husband, youth group activity 306. Physical fitness, education, meetings, entertainment, team building, socialization 307. Physical fitness, socializing 308. Place for my children to learn to swim and to participate in physical activities that are not offered in the public school system 309. Pleasure and learning 310. Pleasure, well-being 311. Pool (2) 312. Pool close to home 313. Pool entertainment for grandchildren and exercise programs 314. Pool opening, Touch of Saltspring Craft Fair, Walk Elk Lake, Vote, Organic Gardening Workshop 315. Post ortho surgery - great rehabilitation 316. Pro-D days, summer day camp, teen lounge, family rec 317. Provides our family an outlet to do things together as a family and it also is a good source of exercise 318. Quality of life 319. Recreation, fitness 320. Recreation, fitness, health benefits 321. Regular workouts - contribute to general health plus pleasure 322. Rehab benefits 323. Relatively new to area-no identified benefits 324. Relaxation, fitness 325. Rink for hockey, Centennial Park for baseball, school gym for floor hockey, Elk Lake for swimming and trail walks 326. Satisfaction, enjoyment, socialization
Appendix A Page A-34 Peninsula Recreation Commission 2010 Strategic Plan Survey 327. School trips with guided tours, walks, family visits 328. Senior rehab exercises have helped after surgery 329. Sense of community, learning a new skill 330. Skating, fun and healthy 331. Social and fitness 332. Social and recreation benefits as well as health benefits 333. Social interactions, exercise 334. Social interactions, fitness, fun 335. Social, meeting old and new friends, health, stopping pain and stopping weight gain 336. Socialize, use alternate recreational activities 337. Spend time together as a family, exercise 338. Stress relief 339. Swimming 340. Swimming and sauna 341. Swimming fun for the kids who come to visit 342. Swimming, fitness, family entertainment 343. Swimming, tennis 344. Swimming, weight room, hockey all for fitness and fun 345. Tennis, swimming, evening recreation and learning, great for physical and mental health 346. The outreach classes in the Brentwood Bay community have meant that we have taken and continued classes that we might not have normally continued 347. The pool is a delight, and great when relatives come to town 348. Upper body strength 349. Use it to keep fit, range of motion and to relax, also a benefit is getting out in our community and interacting with others 350. Use of library, rental for group my husband belongs to, use walking trails 351. Use of swimming pool two days a week has benefited arthritis, back disability 352. Use the pool, hot tub and river at least 3 times a week. Aquafit classes are great 353. Use the weight room and pool for fitness and health, also teenager uses for grade 12 phys ed for SIDES 354. Using the aquafit sessions occasionally 355. Very good fitness instructor and accessible gym 356. Warm, engaging, respectful services provided by staff 357. Water exercise for arthritis, the choice of a warm or cold pool is a benefit 358. Water exercise keeps the body fit with less stress on knees 359. We improve our physical fitness 360. We love the use of the pool, we appreciate it that we can come and use the kids pool at times other than everyone welcome, love the sticker skate 361. We used to benefit by regular pool visits. It kept us fit and healthy. The art course helped me grow creatively 362. Weight room equipment are our major benefits. Some pool time, we have also benefited from the trainer's staff. 363. Weight room, aqua fit class, pool enjoyment
Appendix A Page A-35 Peninsula Recreation Commission 2010 Strategic Plan Survey 364. Will not go again 365. Working at becoming fit and improvement in general health 366. Youth instructional session, babysitting, leadership development, fitness
1e. Would you care to explain your answer in 1d above? (Please tell us why you are satisfied or dissatisfied) 1. Adult hockey league is well run 2. After knee replacement i found swimming pool water too cold because i can't move too fast. I went into warmer new pool on my own but wasn't getting enough different movements - so i'm going to commonwealth pool and a class in the dive pool 3. All needs have been met when services were accessed/required over a number of years 4. Always feel welcomed, can find help and information when needed. 5. Always good service and follow through with confirmation of programs 6. Always good variety and times 7. An excellent new recreation centre for our use when we are ready 8. Apart from obstacles due to construction, facilities are good, equipment is good, staff and instruction is good 9. Appears to meet needs well 10. Aquatic programs meet my schedule, really like 8:30 classes, would attend even earlier if offered. Availability of stream pool also an asset and slide. 11. At 88 i'm still very satisfied 12. At this time in my life i now have the time to improve my overall health and the rec centre is providing those specific services and activities that i need. I am also impressed with the level of medical knowledge that the staff have 13. Availability, proximity, well run 14. Being a senior on a limited income, it is quite affordable for me. 15. Both courses were very interesting and i learned a lot. The classes are well tailored to size. You made it easy to attend. 16. Broad representation of entire peninsula via board/commission representation 17. Children's programs are great with lots of variety, swimming, skating etc, the family room and pool are beautifully clean, well supervised and very fun for the kids. Staff is super friendly, the teachers are friendly, great with kids 18. Classes, gym and pool is often too crowded and busy 19. Clean efficient facility 20. Clean facilities, friendly staff, good equipment, easy access both times, areas for some things 21. Clean, convenient and friendly 22. Clean, friendly, great building 23. Clean, good hours 24. Cleanliness of weight room, ease of access to machines and stretch out area, friendly staff 25. Close to home, clean, staff 26. Close to where we live, it's accessible, there are options for all ages, particularly hockey for myself, it is not too expensive 27. Current level of rec services/facilities adequately meets our family's needs and is a good compromise in terms of serving the needs of most all of the various user groups 28. Daytime lecture series would be good, Saanich Commonwealth rec centre has greater number of options for art classes for beginner adult during the day. Also more adult fitness classes at shoal centre during the day Appendix A Page A-36 Peninsula Recreation Commission 2010 Strategic Plan Survey 29. Dirty and overcrowded 30. Disappointed in length swimming for adults in the afternoon and weekends. 31. Enough choices for everybody, benefits are evident, good variety of sport and social activity for all ages 32. Enough said 33. Environment is clean, lifeguards are pleasant ad helpful, water is a good temperature 34. Even though we are not using the facilities much at present, we have done so and the cost is not unreasonable 35. Everything we need, friendly and helpful staff 36. Everything you could want is right here 37. Excellent service, instruction, caring staff, friendly and attentive. The pool is great, changing areas are clean. Nice to have activities at various locations 38. Excellent staff, good equipment 39. Excellent teacher, amy - yoga for 50+ 40. Fabulous new facility for swimming/aquatics, good breadth of programs for mom/baby/toddler, parks well maintained 41. Facilities are clean and attractive, usually not overcrowded, staff always friendly and helpful 42. Facilities are very good 43. Facilities available and ambience 44. Facility is very good and the admission cost is fair 45. Find it well organized and well run. Like the three pools 46. For my needs, services and facilities are satisfactory 47. Friendly staff, convenient class times. 48. Fulfills most of my needs but not all 49. Generally good quality facilities, weight room could be larger, services well staffed and operated, good program and service selection 50. Good facilities and broader programs for all, kids ages now that Greenglade space is available for use 51. Good facilities and good choice of programs 52. Good facilities but could be better 53. Good facilities, good programs and staff 54. Good facility and staff, although the weight room gets very crowded at times. Very loud talking from some groups of women 55. Good help from instructors 56. Good hours, variety, meets the needs of members 57. Good programs 58. Good selection of activities are available. Hopefully even more will be added. 59. Good selection of programs and times, having two rinks for ice skating is wonderful 60. Good staff, friendly, good equipment 61. Great brochures, online registrations, friendly, helpful staff, nice facility 62. Great facility, awesome new pool, clean 63. Great facility, very clean, well run, great staff 64. Great facility, very friendly staff 65. Great facility-great personnel, weight room well equipped and pleasant
Appendix A Page A-37 Peninsula Recreation Commission 2010 Strategic Plan Survey 66. Great instructor 67. Great service, clean facility, quality equipment, wonderful programs 68. Great variety of programs and convenient locations 69. Has everything we need 70. Has most of the equipment that we want to use 71. Helpful and congenial staff, excellent facilities, easy accessibility 72. Helps with mobility, relief of pain, cross-training helps overall fitness 73. Hours are convenient, price reasonable, good service and clean facility 74. I am in my early 50s and would like to participate in the over 50 classes. However i am still working and find that most of these classes are scheduled during working hours. Perhaps an over 50s yoga class in the evening? 75. I came from California, there is not equivalent recreation service in the LA area, we truly enjoy being able to access the facilities and programs 76. I don't use the centre a great deal but i know it is there whenever i want to take part. The staff are always welcoming 77. I enjoy the aquatic facility and it's various programs. The schedule is well set up for a variety of users and uses. The facility is clean, well run and so far a reasonable price. 78. I feel privileged to have access to our recreation centre. To be able to go somewhere that is bright and welcoming and open to people of all ages is such a positive thing 79. I feel the centre has lots to offer for both young and mature 80. I feel the commission is supplying a good variety of programs and the new panorama is working well. Exception is the on/off working sauna 81. I find the pool staff very accommodating, friendly and professional 82. I get upset when i go for a swim, my only use of the facility and i find people doing scuba training in the pool. I am 70 years old and prefer to go to the pool during the day. 83. I have a young family and have a hard time finding programs that can accommodate both kids at one time i.e. Swimming lessons, preschool programs so I've had to go elsewhere even though i'd like to go the panorama centre. 84. I have been better at walking and more flexibility 85. I know people who make regular use of the facilities, especially those with families 86. I like that the facility has been upgraded and that it is a great place for children. 87. I love the pool 88. I mostly swim lengths and now don't have to come so early as to avoid need to vacate pool for aquatics 89. I really enjoy the services we are able to use but i would like more preschool programs offered on weekends. 90. I require deep water for the aquafit classes and now find the only pool with deep water is too cold 91. I started at panorama in 2004 and really enjoyed the aerobics/fitness classes. I had intended to go for the summer and then return to the program i had been in but i stayed with panorama, although i have not been as active lately 92. I think it is great to have such recreational activities in our community - something for all and close to home. 93. I think panorama offers a wide range of activities, we would use the facilities more frequently however our son is involved with peninsula soccer and track and field neither of which involve panorama 94. I think peninsula recreation provides a great service to all its residents of all ages 95. I think the level of training and expertise on behalf of the staff at the centers provide help you can't get anywhere else as readily. 96. I think the municipality does a great job but can always do better. I suggest delivering services such as food, rental, skate maintenance, day care etc. 97. I think the weight room is not a high priority and is not well maintained by staff Appendix A Page A-38 Peninsula Recreation Commission 2010 Strategic Plan Survey 98. I think we have a fairly good range of facilities and especially the upgraded pool 99. I thoroughly enjoy swimming and benefit from the excellent instructors 100. I went to several "dinner and shows" at the shoal centre and the meals were excellent and the entertainment pretty good. The price was reasonable. The front staff at panorama are very good, pleasant and helpful. 101. I wish the hours for aquafit would be more around 10:00 am at least 3 times a week 102. I work full time, while there are some fitness courses that interest me, they are at times during which i cannot attend 103. I would like to see more resistance equipment in the weight room other than the machines/weights that are currently there. 104. I'd like to see more benefits for seniors - senior directed classes and reduced costs for rec. Facilities 105. In past we have used the fitness area but have not recently 106. Information is available by telephone still. Staff seems knowledgeable, do not always enjoy instructors i.e. Pilates - she's good but moved us on too quickly, tai chi - the lady instructor talked too much about herself 107. Instructors are friendly, confident and well trained 108. It feels like as the years go by the price goes up, but i don't get any more for my money. I like the commonwealth better but panorama is closer 109. It has lots of programs to choose from, very good times and wonderful new pool 110. It is a well kept centre and provides a good outlet for my children 111. It is convenient to where i live, clean and the staff are very friendly 112. It is right on track - you do a great job 113. It would be useful to have more evening courses available for adults and children 114. It's great - from the people working there to the cleanliness of the faculties 115. Kids were allowed in or had lessons during senior swim times and it interfered with senior's enjoyment 116. Leisure pool is too warm 117. Lighting in tennis courts is poor, tennis programs need to be re-visited and rethought, this has been asked for some time 118. Living away from a large town it is wonderful to have these facilities so close to us. Having a young family, we find they do not miss out on any activity because of your facilities, we feel we miss out on nothing and the facilities are clean 119. Lots of choice and good facilities 120. Lots of variety in weight room, didn't have to wait for a machine 121. Lots of variety, good instructors, well administered, easy access/registration, well maintained equipment and facilities 122. Love the facilities, wish it was more affordable 123. Love the new pool and that you keep current with the weight room 124. Love the pool 125. Meets my needs at present, recently retired and hope to use more of the facilities 126. Members within our family use the arena/pool, weight room is used mostly by my son and is used daily when he is in town, racquet ball courts are available when we make our bookings 127. Missed the pool greatly when rebuilding, but very satisfied with changes, great for oldies and accessibility 128. Most courses, are very convenient, but also quite expensive 129. My only complaint is that on several occasions it seemed the lifeguards were unwilling to deal with swimmers who were being continuous nuisance 130. New lifeguards, male mostly are unaware that seniors don't like loud music, hard to hear instructors with the loud music 131. New pool facilities make it very accommodating for the wheelchairs o use and participate
Appendix A Page A-39 Peninsula Recreation Commission 2010 Strategic Plan Survey 132. New pool is excellent, staff are very god, during hockey and lacrosse season with keys, cleaning etc. 133. New pool is great! Staff and programs for camps and summer camps are great - although better accommodation for special needs children would help 134. Nice facilities, comfortable work out environment 135. Nice facility 136. Nice people, great programs 137. No complaints, love the new pool 138. No need to travel to Victoria facilities, sufficient locally. 139. Not clear all facilities and programs are well used, seems there should be an opportunity to tender for food services in the past the success seemed to be restricted by assigned/available space, maybe long term lease is needed to create space? 140. Not enough options 141. Not well informed 142. Now that the new pool is completed, i can swim lengths almost anytime i want to and it is never overly crowded in the lanes. This suits me, and i love to swim! 143. Only dissatisfaction is the cold shower area (men's) used by racquetball participants - no heat during fall and winter months 144. Ore arthritis programs, movement, warm up the pool, better selection of cooking for adults, more drop in activities rather than having 10 sessions 145. Our opportunities to interact are very varied. The facilities provide diverse groups to meet 146. Our son and family came at Christmas and enjoyed a family skate at the arena 147. Over the years i have seen sprc grow and develop and provide an increased variety of programs. The recent renovation has added a pool and play area for families to enjoy and I really appreciate having a first rate weight room allowing for more use 148. Over the years we have used the pool. We were involved in figure skating, hockey, lacrosse, used the summer kids programs as day care while i worked. 149. Overall i am very satisfied. I would like to see more preschool programs on weekends for working parents 150. Panorama has all the facilities I need 151. Panorama has always been a great service. They seem to be able to change with the times and accommodate a variety of interests. 152. Panorama is well run, programs offered are diverse and the tennis courts are well maintained. 153. Panorama rec centre has a variety of activities available in a good location for me. It is well maintained, cleanliness is an important consideration 154. Panorama serves a very basic need in our community and does it well by providing facilities that help to promote lifestyles that benefit the community in a variety of ways 155. Peninsula rec programs are well run and of benefit to the family 156. Peninsula recreation is very convenient for me as it is close to home. I think the smaller weight room/stretching area could be improved. One personal trainer and a group comes in, there's not much room and they tend to take over. 157. Pool exercises very well run, excellent supervision, well trained staff 158. Pool facility is now very good, fee is on the high end. 159. Pool is splendid, sometimes programming is erratic and would like more length swimming. Weight room is well equipped, would like 1 or 2 more elliptical machines, coffee and sandwich bar would be nice 160. Programs well run, scheduled, staffed. Love the new pool and variety of choices there. 161. Provides exercise needed plus use of sauna and hot tub 162. Provides services for all ages and reasonable costs 163. Provides the services I require 164. Proximity, good hours of operation Appendix A Page A-40 Peninsula Recreation Commission 2010 Strategic Plan Survey 165. Quality of instructors and instruction is varied - would like it to be more consistent especially for children's programs. Also would like to see broader range of children's arts programming. 166. Really enjoy my visits and the companionship 167. Really good facilities in weight room and pool 168. Recent pool improvements have resulted in additional length swimming lanes which is appreciated. 169. Reception is always helpful, facilities clean and good quality, nice proximity to home, opportunity for kids to build skills, e.g. Water safety. Ability to rent tennis courts and hold events. 170. Response to various instructors, some instill confidence and encouragement 171. Satisfied, would have like to have seen olympic size pool, enjoy swimming longer lengths. 172. Schedules do not fit our timetable 173. Seems like a great selection of activities etc for all ages 174. Selection of equipment in weight room is good, weight room very busy after work hours, trouble doing circuit training due to business 175. So much offered 176. Sometimes feel as if the senior aquafit is pushed off in favour of other activities, specially school children. It is a very necessary activity for seniors 177. Staff is excellent, knowledgeable, friendly, facility is clean and well supplied, convenient schedules, many courses to choose from, location is great. 178. Staff is friendly and competent 179. Staff seem friendly and seem to be pleased to answer any questions, excellent facility, currently adequate parking, convenient locations in North Saanich 180. Stopped attending fitness classes as they were not challenging enough, instructors repeated class programs 181. Swimming, having lanes for those who want to train - either in the cold pool(a lane set aside while fitness is going on) or a lane set aside in the warm pool 182. Swimming, shoal centre - part of my life for 25 years 183. The activities are well supervised and designed for different needs 184. The aquatics programs are really good. General and adult swim are good hours. The new pool and new aquatics facility are super. The staff are knowledgeable and friendly, personal trainers are great, good variety of programs 185. The deep water aquafit classes are excellent. I have more flexibility and increased strength and balance due to these classes. 186. The facilities ad the classes are excellent. I wish we could afford to sue more opportunities. Unfortunately the cost is prohibitive. As seniors on a fixed income the increase in pool fees for example makes the cost out of reach 187. The facility is beautiful, the staff are friendly, a wide variety of programs for all ages and interests 188. The front staff was pleasant, helpful and fun! 189. The lighting in the tennis court area is still very poor 190. The new aquatic facility provides my family with a healthy choice for extra curricular activities, the routine is stabilizing in an otherwise turbulent life and the staff thru recognizing us makes the pool a safe fun and enjoyable experience 191. The new facilities are wonderful. Plenty of room now to accommodate the needs of many different classes at the same time 192. The new facility for pool, weight room, aerobic area etc. Much more efficient 193. The new pool is beautiful, love the river, much more room, excellent programs 194. The new pool was quite enjoyable, I may use it more in the future 195. The panorama rec centre is near by and meets or exceeds many of our needs. 196. The pool is great, the renovation that was done was needed 197. The programming suits my family's needs
Appendix A Page A-41 Peninsula Recreation Commission 2010 Strategic Plan Survey 198. The reason I circled very dissatisfied is because of one thing that really really bothers me and that is the music one is forced to listen to when swimming or having a sauna. It would be considerate if you could have a time when there is no music 199. The rec centre is a real focal point in the community. It is very convenient and a great way to keep the locals fit and encourage recreation 200. The staff are excellent, knowledgeable, skilled, high expertise. Facilities - new pool is top notch and very comfortable 201. The ties classes are offered are not always times that we can do the classes 202. There appears to be a great choice of activities for all age groups 203. There are lots of activities to do. 204. There could always be more as in summer ice but over all we do like the system that is in place. 205. There could be more space for cardio machines in the weight room 206. There is a broad range of activities in well equipped facilities and staff are helpful and pleasant 207. There is a good and wide range of activities offered that would appeal to all ages 208. There is a large variety of programs offered, something for everyone, quality of facility is excellent, only negative of us is the cost of the programs, if the cost were lower we would participate more 209. There is always room for improvement 210. There is always room for more improvements 211. There is lots of choice for activities, things are maintained, good effort to be accessible to all, reasonable fees 212. There is nothing that we have wanted that you haven't provided 213. There is so much offered, now that the swimming pool has been improved, I plan to visit in the future, an attempt is made to offer fun family activities on holidays 214. There is something for everyone 215. There seem to be a sufficient variety and number of activities available so that I could enjoy and take part in health giving activities 216. There's something for everyone and the prices are reasonable 217. They have become to expensive, they are too far to walk to 218. Those we use provide what we need 219. To have a facility that I take my grandchildren to and also exercise classes for me 220. Too old to do it anymore 221. Unfortunate that some programs don't fun if not enough people registered. Excellent instructors and staff. 222. Very convenient 223. Very little of interest to me, would like more community activities not just old folks facilities or kids programs 224. Very nice and clean facility, provides what we need 225. Very satisfied with the delivery of services, quality of delivery, range of services offered, quality of facilities and their maintenance, access and hours all good 226. Very satisfied, enlarged weight room is nice, new pool is great 227. Very useful, we need more courses like this (#52232) first link 228. Warm water for the leisure pool 229. Water facilities are excellent, weight room is very sub standard - more weight machines required with greater floor area 230. We are fortunate to have this class of recreation in our local community 231. We are providing too much of these programs, can't afford the taxes we will getting in the future
Appendix A Page A-42 Peninsula Recreation Commission 2010 Strategic Plan Survey 232. We could use better seating for spectators in the arena 233. We feel they offer a good choice of programs and have felt that we get great service from staff. 234. We love the new pool. It is very family friendly and has friendly, helpful staff. Well thought out facility from family change room, bathing suit dryer etc. We love the slide, lazy river is great for all ages, a real bonus. Enjoy the kindergym 235. We love the renovation to the centre, especially the pool/deck area. Change rooms are nice and big and easy to access. Weight room is really user friendly with well working, easy equipment. We like the play area outside and the toddler programs 236. We love the variety of programs and just love the pool upgrades 237. We really enjoy the facilities but find that we would use them more if the admission rates were lower. 238. We wish more use of teachers for water exercising 239. We wish that more of the programs were earlier in the day instead of early evening 240. Weight room needs more elliptical machines with moving arms 241. Wide variety of courses offered, staff always open to suggestions, varied locations 242. With new and improved renovations everything seems to be functioning well, apart from your entrance area which I feel inconvenient with receptionist having to activate the clear entrance way 243. Wonderful centre with great staff 244. Wonderful facility, caring staff 245. Would like better facilities for coffee etc at hockey 246. Would like to see a drop in yoga/stretch class, not during m-f business hours 247. Would like to see more tennis courts, or at least use the courts for tennis only 248. Would like to see other programs in the community. Would like to see Sidney have a monthly ballroom dance. 249. Yoga classes moves between rooms at the shoal centre, instructor provides little one on one interaction, seems more focused on her own fitness 250. You provide a great variety of programs
2. What most limits your household’s use of Peninsula Recreation services and facilities (such as Panorama Recreation Centre, Greenglade Community Centre, or Central Saanich Cultural Centre)? (Please circle the number beside the three most important barriers to participation) Other Responses 1. 85 years old 2. Age (28) 3. Age and general health 4. Age and health 5. Age and inclination 6. Age related 7. Age, health 8. Allergic to chlorine in water 9. Belong to gym closer to home so it is easier 10. Class only offered in the morning 11. Commonwealth pool is a big draw, Cordova bay 55+ 12. Conflicting schedules Appendix A Page A-43 Peninsula Recreation Commission 2010 Strategic Plan Survey 13. Construction at Mc Tavish deters me from going 14. Construction on Mc Tavish making it much longer rout 15. Crowded weight gym 16. Difficulty finding parking, always too full 17. Disabled 18. Distance from house 19. Do not have use for any of them 20. Do outdoor recreational activities - hiking etc 21. Do several part time jobs as seniors, sr. Swim time 22. Don't like to drive that far 23. Due to medical problems I can't take classes 24. Earlier open hours (4 am) 25. Energy 26. Fully occupied doing other things - gardening 27. General health 28. Handicapped 29. Have other interests and no need for panorama 30. Have pool and tennis court in our strata 31. Have similar facilities in condo complex 32. Health (3) 33. Health - just not able to go to these places 34. Health and old age 35. Health issues (2) 36. Hours of public swim/skate 37. I live on my own and have had health issues 38. I only tend to go when there is an event 39. I walk many kms, do tai chi and hike 40. I'd like a male dance partner 41. Injuries 42. Involved in other activities - lawn bowling 43. Just not interested 44. Lack of energy due to age 45. Lack of interest (2) 46. Lack of interest for most activities 47. Lack of interest, do other leisure and fitness 48. Lack of self motivation 49. Lack of self will to get going, someone to push me
Appendix A Page A-44 Peninsula Recreation Commission 2010 Strategic Plan Survey 50. Lane swimming has been limited 51. Laziness 52. Level of energy and motivation 53. Location 54. Member of private fitness club 55. More evening classes needed 56. Motivation 57. Need good programs for people with arthritis 58. No family fitness classes 59. Old age (4) 60. Other interests that take up my time 61. Physical disability 62. Poor maintenance of equipment 63. Program times 64. Schedule of some activities 65. Scheduling 66. Some programs do not coincide with my work shift 67. Specific program is never the right time 68. Staff confidentiality 69. Time of activities 70. Time of program 71. Time slots of classes 72. Time the class is offered 73. Times aren't convenient/program not to my liking 74. Timing of some programs is not compatible 75. Too busy with the other family activities and life 76. Too old 77. Very annoying music spoils my time at panorama 78. Water aerobics fine, length swimming on weekends 79. Water too cold, need deep water for exercises 80. We have our own recreation facility at summer gate 81. Would like to be able to walk there and back
2a. Would you like to comment further on your responses to Question 2? (If so, please use the space below) 1. $3.25 for my daughter to use the weight room!! 2. 1/2 hour lunchtime circuit style classes would be beneficial, early morning (5 am) classes would be great, more classes for physically fit individuals needing added challenges Appendix A Page A-45 Peninsula Recreation Commission 2010 Strategic Plan Survey 3. 2-3 pm is a good time but overlaps with school programs 4. 92 years of age, not interested 5. A busy professional life that precludes attending structured activities and too much garden work 6. A lot of programs (light fitness or 45-60 age group) are only offered during the day or during working hours 7. Activities not at a a time of day that allows participation, as senior working person programs of interest are often scheduled during my work day. Addition of medical exercise program with specifically educated technicians 8. Addressee has died, spouse over 90 years 9. Age of participants limit use of most facilities, have in past used tennis and other facilities. 10. Am now over 88 years of age previously participated in public skating and computer instruction, had hoped to commence swimming, now a care giver to spouse and no longer drive. All the best in your constructive programs. 11. Any chance that low income families could be subsidized to use facilities, promote in local first nations community 12. Arena used by students two times, much enjoyed and appreciated 13. As a pensioner appreciate costs be kept down 14. As a senior I prefer a private gym, find fitness equipment too jammed together at the centre, not much space for floor exercises, maybe some time could be allotted for seniors only, don't particularly like working out with some of the noisier folk 15. As a senior, I felt somewhat intimidated by the young hard bodied women in the change room and the pool. The all seniors swims on Tues. And Thurs. Felt much more comfortable and less intimidating. The cost of swimming is too high for our fixed income 16. As a single parent in north Saanich it is hard enough to eat let alone provide all the extra things available to my family. I miss the toonie swims which were how we built our routine in the first place and lessons are a challenge 17. As an older individual have participated in many activities/classes in the past, would prefer some advanced classes, would prefer some courses for 55+ only 18. As fairly new residents of n. Saanich we have not sued the rec services. We feel they are providing a very desirable centre to the community 19. As I am night blind I can't drive at night so only daytime works for me. More classes at shoal or Mary Winspear centre in Sidney, similar to university lectures and anyone can draw classes, and Japanese ink painting 20. As my kids get older, I'm sure we'll use services even more 21. As well as time, lack of energy and desire at times 22. At age 85, living alone, not driving, I can't reach facilities in question, used the gym until a year ago 23. At my age i participate at golf and lawn bowling 24. Away a good portion of the year, i participated at your exercise facility and found it to be satisfactory a few years ago 25. Budget 26. Can't always afford to go as many times as one would wish 27. Conflicting times 28. Cost - lack of priority in allocation of finances 29. Cost of indoor tennis is prohibitive, weight room is very crowded a lot of the time 30. Costs are a little high for my income 31. Could be more general interest programs for pre-teens and teens, don't agree with policy that teen who has taken the weight training course can't attend weight room with a parent during times when staff not on duty 32. Could field hockey be added as a peninsula program? Squash programs for pre-teens and teens, during after school hours, the squash courts could use an upgrade and perhaps one or two more
Appendix A Page A-46 Peninsula Recreation Commission 2010 Strategic Plan Survey 33. Currently the cost is acceptable for my income but an increase may become a limiting factor. Personal discipline is the greatest limiting factor. 34. Currently we go to swimming lessons at commonwealth 35. Do not drive at night or bad weather 36. Do to working shift work there isn't a lot of extra time to be involved in the programs 37. Don't like the location of the child minding room - inconvenient, hot and humid, staff unfriendly 38. Don't use it, don't need it 39. Excellent variety of programs 40. Families with lower to average incomes wouldn't be able to afford the annual pass. If the pass included everyone or 2 parents and 2 children that would encourage more use and participation 41. Fees are rising much faster than wages and pensions 42. First injury due to plantar faciitis leading to arthroscopy of the knee 43. Get motivated 44. Greatest limiting factor for us is that one of your staff members cannot ensure confidentiality because of not being at arm's length from Sidney's politics 45. Have a family punch card - one that any member can use for a year (we can't afford to all have our own passes) 46. Have more free things in Sidney 47. Have not had time but now retired so will look into programs 48. Have not used the pool or weight room for a number of years as caring for a family member who is disabled 49. I also attend scottish dancing classes for seniors at the Central Saanich senior citizens assoc in Brentwood bay once a week. 50. I am a senior citizen and never use any of the facilities, however, peninsula recreations is very important and is much needed to serve all the peninsula area of Sidney 51. I am a senior on limited income 52. I am fortunate to have the service of the handi-dart. It would otherwise be impossible to attend. The bus service from Brentwood to connect with a bus to the rec. Centre is horrible. 53. I am not always able to go during times when child minding services are available 54. I am retiring this summer and really look forward to suing the facility more often 55. I am very allergic to a multitude of chemicals that prevent me from participating in these facilities 56. I appreciate receiving your scheduling magazine for my visiting family and friends. I have used the facilities in the past-fitness, aerobic classes and pool 57. I believe that recreation should be low cost so it is affordable for all members of the community 58. I do lots of hiking and day walking and sailing, not much spare time 59. I feel that the facilities should be free for seniors 60. I have more time now, and thanks for the reminder. I will be checking to see what else is offered that i might be interested in. 61. I have tried in past years to participate in courses but they have often been already filled or they fail due to lack of interest 62. I have used a few recreational services at the panorama centre and i had no complaints. I have not used them in the last few years as i have been busy with other things but i have no hesitation about using the facilities in the future if i want to 63. I have used the services in the past and will be retiring in the next 5 years so expect to use the facility more then 64. I live in Sidney 65. I no longer have young children and belong to a private gym. When my children were young, we used the facility a lot. 66. I plan to use the pool and weight room much more in the coming months and years
Appendix A Page A-47 Peninsula Recreation Commission 2010 Strategic Plan Survey 67. I require cardiac rehab, can't afford the cost and the income level for assistance is extremely low. Will not be able to get cardiac rehab. 68. I spend my time volunteering, the nursing homes, hospital and elementary school are all grateful for help and the work is most rewarding. Hopefully others will be able to give you the knowledge you need. 69. I think the community bus could include a 1 hourly stop at doors of panorama centre therefore seniors from each end of route cold have a 2 hour visit at the centre 70. I think there are lots of good programs, but limited for my own interests 71. I use a walker and do not travel on buses 72. I used panorama frequently in the 2 summers preceding the last 12 months and was very satisfied with services 73. I was using the aquatic facility before the renovations and for some reason haven't started up again. It is my intention to do so in the future 74. I wish there was more participation in china painting 75. I work full time and have a 40 min. Drive to and from work 5 days a week. I will be retiring in a year and hope to use the facilities at panorama 76. I would like to attend your aerobic classes but the times accommodate non-working people. Please start classes in the early evening 77. I would like to see a change in the fitness classes. The same ones and same times haven't changed much over the years. Obviously if you are getting a good turnout then there's no need for a change. 78. I would like to see the pool more available for length swimming 79. I would like to start playing indoor tennis at panorama during the wet months, however, i do not have the time right now 80. I'd like to use the weight room and pool but I'm a single mom and i just don't have the time 81. If costs were lower or group or annual rates were less we would use them more, our lack of time 82. If the hst goes through, i will probably have to cut back in the number of times i use it in a week 83. If you miss the info pamphlet when it comes out it is not always available at desk, would be nice to have small times pamphlets for individual parts of the centre 84. I'm 85 and have slowed somewhat and other interests 85. I'm 88 and have cancer 86. I'm an old age pensioner and get my exercise in keeping my home and garden plus spending one morning per week as a volunteer warden in francis king park 87. In the past years my family participated in swimming, skating, old timers hockey, minor hockey and the gym 88. In vancouver i took many courses through the vancouver school board continuing education from cooking to languages, those options are not here. 89. In winter i would like to go to panorama but i do not drive at night. The problem is there are not busses that come up dean park 90. It is crowded - classes at central saanich cultural centre are not pleasant, dirty floor and equipment 91. It is not so much lack of programs of interest as it is lack of programs available at a time when i am able to sue them 92. Just moved to area, do not know what is available 93. Keep senior rates down. Hst will hit seniors hard because pension does not increase much 94. Lack of my times, i work full time and have horses and dogs to also exercise 95. Larger weight room 96. Limited income has deterred from joining certain programs and time factor 97. Limited physical abilities 98. Limits on participation are personal vs. Lack of offerings 99. Live in a retirement home where all the facilities are provided
Appendix A Page A-48 Peninsula Recreation Commission 2010 Strategic Plan Survey 100. Living in Brentwood, costs or transportation and entry fees are expensive 101. Lots of things i would like to participate in but either the cost is too much or because i work shift work the times and flexibility are not available 102. Low income families are limited 103. Mentally disabled woman, who is unable to drive, is limited getting to other sites unless driven 104. Monthly passes should be at a lower price 105. More everyone welcome time 106. More time slots for sessions would allow me to participate 107. More time would allow increased participation and then cost may become an issue 108. Most often use other outdoor recreational activities supported through taxes e.g.. Hiking trails, parks 109. Mostly time, however as fees inch up dropping in becomes a financial consideration, it seems there is less distinction between drop in and a quarterly pass 110. Multiple sclerosis limits ability to get to the facility and to use it, ceiling lifts are required 111. My health is the biggest reason as i have arthritis 112. My interests are elsewhere 113. My own inertia, overweight, out of shape, 73 years old. I need to get my act together! I am a former competitive swimmer and still working full time 114. Need a large indoor gym suitable for basketball/volleyball, need large indoor turf for soccer, large outdoor surface for soccer 115. Need an even warmer pool, prefer exercising in afternoons rather than mornings 116. Need to work out but not in budget, free in early morning 117. Never used facilities 118. No direct public transportation from Brentwood bay 119. Not interested in any programs at this time 120. Nothing limits me but my own initiative to get moving 121. Nothing limits participation but i have enough other interests that there is no time to use peninsula rec services even if there were programs 122. Nothing really limits our use but we are a busy family so we sign up for activities that suit our timetable 123. Now that new walking/biking trails is available along east saanich, my kids will ride bikes to swimming 124. Oil painting was taken at the shoal centre, yoga at mary winspeare, would take drawing if it was offered 125. On one occasion, the course that my wife had signed up for was cancelled, other classes that she signed up for she was out of tow for some of the classes and couldn't attend 126. One car family, i work in Victoria 127. One day i may use the facilities. My husband did take the balance ball program but he died since, very sad to say 128. Our households recreation activities are golf, gardening and hiking and walking 129. Our primary modes of exercise are walking and gardening 130. People who work in Victoria but live on the peninsula may not get home from work until 5:30 or 6 and most weekday offerings of courses do not start later than that 131. Phone system is less personal 132. Prefer not to be among crowds 133. Prefer private providers 134. Prefer to work out at home and in pursuing outdoor activities, wasn't aware of central saanich cultural centre or greenglade community centre or their programs Appendix A Page A-49 Peninsula Recreation Commission 2010 Strategic Plan Survey 135. Prices for passes for 6 months/year have dramatically increased 136. Program times not convenient for work schedule 137. Programs most during the day, i work and can't attend 138. Provision of more activities or courses in Brentwood bay area would be great 139. Public transportation 140. Quite expensive, child minding, my husband and I are starting babysitting our 1 yr old granddaughter, no free swims Tues, Thurs. And Fri and granddaughter likes to swim 141. Re: cost, i am on a fixed income so limit the activities i choose. Lack of transportation - due to a medical problem, i have recently stopped driving and haven't got the bus system down. I live in Sidney but can walk to Greenglade school 142. Retired, active pass for 2 is quite a bit, April was great! 143. Schedules activities do not work for us 144. Senior facilities 145. Seniors on fixed income some have trouble with costs and also people with disabilities 146. Several programs of interest are only available during the day, when we are at work or school 147. Signed up for piano lessons at Greenglade, the teacher had a piano but not the students. Offer quality and expect that we will pay for the privilege, have qualified instructors, have a code of conduct for instructors 148. Some courses are quite expensive 149. Some health limitations for some activities 150. Some interesting programs are offered only during the day when i am working. 151. Some programs are only offered during the day while i am at work 152. Some programs looking very interesting but we are on a limited budget and just can't afford many of the programs 153. The cost is fair, the facility is good 154. The day is not long enough perhaps more evening classes would help 155. The facilities have been used in the past, and hope to use them again, specifically the swimming pool 156. The facility itself is really wonderful now that it is renovated. It is sad that many people quietly endure the annoying music that is pumped into the facility at all times. Many 50 ad 60 year olds do not really want to listen to old acdc or u2 157. The lack of adequate, usable, transit service between Brentwood and panorama rec. Severely limits my use of this vital facility 158. The lack of use over the past months has been due to injury and illness. Normal service will be resumed shortly, we hope 159. The pool at commonwealth, exercise room, coffee and visiting the library 160. The pool has too much chlorine for me to go regularly 161. The time is strictly due to my availability. I would like to have more time to use your facilities 162. There is simply never enough time to do everything i'd like to do. 163. Think there should be a discount for couples for yearly fee 164. Time scheduling sometimes limits my attendance 165. Too many other priorities, recreation has been low on the priority list. Hope to change that over the next year. 166. Took early retirement and then decided to go back to work 167. Unable to participate, i use another gym for exercise that is closer to my residence 168. Very busy
Appendix A Page A-50 Peninsula Recreation Commission 2010 Strategic Plan Survey 169. We are active and do not require the available facilities 170. We are away from home quite a few months so always need to be mindful of the cost 171. We are both, my husband and myself, around 90 years old and only stay close to home in sidney 172. We are located in an area well served by rec. Facilities 173. We are lucky enough to have many interests that leave no time for participation in any panorama programs 174. We are self-employed, have no children and lack of time 175. We commute between North Saanich and Vancouver so our time in North Saanich is at a premium 176. We do not drive 177. We have a mini gym in our home 178. We have a pool and fitness area where we live 179. We kayak, curl, have our own exercise room, bicycle and geo cache, no need for your facilities 180. We like that the pool is open for use so often throughout the day and not closed for use from the public, same with the workout area. 181. We live on a farm so get sufficient exercise without using the facilities at panorama. I do think it is a valuable facility for others 182. We support and appreciate and value the programs that are offered 183. We used the Gordon Head pool for pool exercise and had good teachers but have moved to Sidney 184. We would use weight room and equipment on a more regular basis if it wasn't so crowded. Expansion of this area would be a great benefit 185. Weight room usually crowded, hard to get a good workout 186. When certain programs are on certain nights of the week, there isn't much variety or choice as to when to take them 187. When i say nothing limits me I mean I can afford it and i drive. The only limiting factor at the present time is home responsibilities 188. When our son was younger and less involved with organized sports we visited panorama for swimming and skating lessons, weight room, cooking classes and summer camps. 189. While we feel we should swim, we haven't been able to get ourselves out there recently. We are weak creatures, lacking in moral fortitude 190. Why isn't panorama part of other recreational pools and facilities - one pass for all. I get 25 swim pass but if i want to use commonwealth and panorama iIhave to buy 2 passes. The other 4 facilities share one membership, why isn't panorama include 191. Working full time there are lots of classes that interest me but the time they are available is not always doable with my schedule and I would like to see more on the history of Brentwood 192. Would like thai chi at shoal centre or yoga 193. Would like to see more 50+ yoga classes or aerobics classes, pilates etc 194. Would love to have ice activities available year round - but understand if it is not feasible 195. You did offer a learn to draw which when I called was full. I have never seen it offered again 196. You send out a very detailed seasonal leisure guide but need a simpler and distinct sport related information
3a. If YES, what types of improvements? (Please circle the numbers beside all improvements needed) Other Responses 1. Aerobics class overcrowded 2. Afternoon-weekday program - please offer evenings 3. Annoying music
Appendix A Page A-51 Peninsula Recreation Commission 2010 Strategic Plan Survey 4. Art in the afternoon, senior only swim/lower price 5. Better times 6. Change rooms 7. Equipment 8. Extended/earlier opening hours 9. Food services healthy fresh hot lunch 10. Greater variety of special interest classes 11. Handicap access 12. Help low income families participate 13. how about "turn back the clock"" 14. Lack of coffee shop 15. Less junk food 16. Like to see more native plants added around proper 17. Make facility user pay, no more tax money 18. Monthly ballroom dance 19. More art programs 20. More evening classes 21. More multi-purpose room for fitness classes 22. Morning aquafit is too crowded to be properly enjoy 23. Move machines in weight room 24. Nothing specific 25. Open lanes for swimming 26. Pool viewing area could be bigger 27. Water slide closed in the morning 28. Work with highschools to get more young kids involved
3b. Would you care to comment on any specific improvements that are needed? (Please help us identify exactly what improvements are needed to programs services or facilities. Use the space below.) 1. 24 hour weight room 2. Accommodations for special needs - physical and emotional 3. Acoustics poor compared with commonwealth pool, drop in programs should be for 1 hour not 45 mins all year round, same as other facilities 4. Additional fitness room would increase enrollment 5. Aerobics class is often very crowded, stereo system not always working 6. Because it is the only obvious recreation place in this area for pre-teens and teens i feel we need to offer more to them 7. Bigger exercise room and gym 8. Bigger fitness/weight room at panorama 9. Camps sometimes could be more imaginative Appendix A Page A-52 Peninsula Recreation Commission 2010 Strategic Plan Survey 10. Canteen, elliptical machines with moving arms, often a line-up to use the few machines 11. Close to Brentwood, more skating for adults, exercise class is too early 12. Coffee shop promotes friendships and thus more use of facilities 13. Comparing to commonwealth facilities, i found the resistance weight/ropes very useful for core and back strengthening 14. Create link to parkland to use their facilities to offer more programs 15. Different nights of the week, flyers in the mail on new courses/classes (e-mail list?) 16. Difficulty to have continuous swim caused by slow people in the lanes. No direction from the guards informing swimmers of expectations for the lanes 17. Family change rooms at panorama need electrical outlets for personal hair dryers 18. Finks and dressing rooms are in poor condition 19. For the amount of people who use the facility particularly weight room, there should be more room. General public alone, with personal trainer and their group is too much and the feeling is that the latter get preferential treatment 20. Heavy bag for additional and more interesting cardio 21. Help seniors with help problems, hockey time for those who don't qualify for regular teams 22. I am not familiar enough with what is offered to answer 23. I have very limited info on what is offered, times etc. Suggest annual and monthly mail outs promoting programs and facilities 24. I live in deep cove so courses at Greeenglade and especially shoal centre are very handy 25. I took a fitness class 2 years ago and loved it - looking for more options on Monday classes 26. I work very early and bed early, the only swim available to me is before dinner dip 27. I would like more frequent cleaning of the floors in the locker rooms - just with a wet mop with some bleach would help. Also, i am against diapers in the pools and garbage bins 28. I'd like to see a larger fitness area at panorama, recent improvements are great 29. Improve arena seating quality and heating 30. in the "moving on up" classes a change in routine, music and perhaps instructor is needed, it got to the boring stage 31. It is not clear-all existing programs are well supported-if they are-no changes-if not, drop some, add others with view of max. Participation within current budgets 32. It seems that some of your lesson formats names times etc haven't changed in years! ie. Skate lessons 33. Keep new equipment in weight room, stay modern like you are keeping new and fresh is positive 34. Keep the fans clean in the weight room 35. Less expensive 36. Lockers not available in weight room, would love to be able to buy exercise equipment at panorama 37. Love to see more ice and another lacrosse box, 9 year old kids have 5:45 am hockey practices and have to use tribal box for lacrosse 38. Maintenance/cleanliness of change rooms, lockers often do not work. 39. Mini golf course 40. More 50+ exercise classes in Sidney area 41. More bikes in weight room with the screen attached, bigger tv. In weight room 42. More cardio machines 43. More classes in the evening for 55+ 44. More courses offered in evening, more general interest courses offered for adults in the evening Appendix A Page A-53 Peninsula Recreation Commission 2010 Strategic Plan Survey 45. More daytime for young kids 46. More exercise course offerings between 4 and 5 pm 47. More experienced teachers for pilates for example, experience and skill with old injuries and physical limitations of participants 48. More free things in Sidney 49. More morning programs for adults starting at 10:00 am 50. More preschool programs on weekends. More child minding on weekends would be helpful as well 51. More specials 2010 pass or sale on drop in passes, hairdryers and swim suit ringers could function better, more exercise examples i.e. Posters 52. More swim and exercise programs for seniors, more trees 53. More times available at the pool 54. More times when aquafit programs are offered 55. More yoga, more room in the weight room 56. Need for customer services as food, maintenance, retail etc 57. New instructors would be nice 58. No one answers the phone when trying to book a tennis court 59. Nothing specific. Keep on the good work and keep improving. 60. One small complaint, Greenglade gym floor is not clean enough for very young kids (0-2) who are on the floor in kindergym 61. Pilates - would like a one on one program to consult on an ongoing basis once a month. Green glade can be cold in winter. Rehab facilities with physio 62. Pilates equipment room and trainers would be super 63. Preschool programs 64. Promote some of the programs more widely so that they always run 65. Providing quick and friendly service brings more people into this great facility 66. Renovate change rooms for pool 67. Senior friendly programs and facilities 68. Space in weight room is limited when Karen has her classes, they are excellent classes, more bosu, balls and dumbbells, air-conditioning upgrade 69. Survey or input from individuals stating their interests for additional programs 70. Take time to hire good people, the facilities are fine, ads are fine, we will pay for quality and the commitment of teacher 71. Teen programs 72. Teen programs such as computer courses other than animation, technology 73. Tennis courts in centennial park should be restored and the skate park moved away from courts as it is distracting when you are playing. Leave the courts where they are. 74. The aerobics class got so full there was no room to get the full benefit of the workout. I think there should be a cut off number in order to benefit from this program 75. The range of programs offered should always continue to be improved. 76. The washrooms between the two arenas need a serious upgrade, many of the times the toilets aren't working, doors don't shut or lock properly 77. There is mold in the window in the stretching room beside the weight room 78. This would be aimed at those who have let themselves age faster than need be 79. Towels for the pool, possibly with a small fee for use 80. Trx equipment and classes Appendix A Page A-54 Peninsula Recreation Commission 2010 Strategic Plan Survey 81. Turf field 82. Updates or renovations to Greenglade are in order 83. Was looking for some kickboxing (only women) or mma for 18 year old son 84. We are 60 years old but still employed m-f 9-5 85. We need more programs for 6-8 years olds on weekends or early evenings in summer hours 86. Weight room enhancement with more machines 87. Weight room needs more space 88. When weight room equipment is broken repairs need to be made much faster, pre-teen and teen programs 89. Would like more length swimming, repairs to the weight room equipment take too long 90. Would like to see more programs for boys age 13-16 91. You need to be considerate of others, young people probably wouldn't want to be forced to listen to opera - why do middle aged people have to listen to music they hate? 92. Young teens find the new pool is missing a big deep play area or doesn't have as much fun things for the older kids 93. Youth badminton program
8. How does your household learn about leisure opportunities provided by Peninsula Recreation? (Please circle the number beside all that apply) Other Responses 1. Annual info magazine sent to our residence 2. Best guess, show up and learn, phone 3. E-mail from panorama 4. Find a way, when needed, outdoor sign 5. Friends 6. Go to panorama and look at what is going on 7. Going to panorama and getting brochure 8. I don't try to find out 9. I don't use panorama rec. Centre for anything ever 10. Information from employee 11. Just go to the centre 12. Matrix board 13. Neon board outside the facilities along e. Saanich 14. Newspaper add 15. Pick up info at the centre 16. Sign at East Saanich and Forrest Park 17. Sign outside leisure centre 18. Staff 19. Staff 20. Telephone to main desk
Appendix A Page A-55 Peninsula Recreation Commission 2010 Strategic Plan Survey 21. Visit the facility and ask 22. We are part of the community 23. website
12. Do you have any additional comments regarding new or existing recreation services on the Peninsula? If so, please use the space provided. 1. Don't mind paying more taxes, I'd just like to know what for. Let us know what you have in mind and put it to a referendum. 2. A minor issue regarding the North Parking lot. It seems the lot at certain times is very busy. There appears to be many spaces available for handicap and parents with babies. I support this but I do notice that most times 1/2 or more of these parking spots are not being used. Maybe reducing the # of these spots would make parking more convenient for others. 3. Add tanning 4. Although I haven't used the reek centre the past 12 months, I have in the past. I read the seasonal leisure guide to see the courses offered and intend to take courses at the rec centre in the future. 5. An 18 hole putting green for adults and young people would be a wonderful addition to ocean front activities. Many coastal towns in Britain have such facilities' - not the fun house type - but a real mini golf course. Such a facility would attract many seniors and tourists as well as young people. Special tournaments on Canada Day etc would add to the fun. 6. As a senior citizen I find that we are being taxed for too many unneeded programs. We need some rec programs but we have gone way beyond what we can afford so you have to cut spending so I can enjoy living here. 7. As I do not use the services my answers are of no value. I do have family that enjoy the services. 8. As seniors, we could use some provincial tax breaks for our gym and swimming fees. We are trying to keep fit to keep our health costs in line. 9. At Centennial Park DO NOT relocate tennis, skateboard and playground areas. The tax payer cost will be horrendous, a big waist and not necessary. Leave everything the way it is and we will be happy! 10. Being a renter and my age, I don't think I should comment also I do not use most of the programs and facilities that often. 11. Birding would be beneficial to seniors, as now it is a good group but too far away for many of us to access. Driving or bussing to the Uvic area on time to join other birders and returning home is too tiring, expensive and sometimes not possible. Birding is good exercise as well as uplifting so that seniors could benefit and not really expensive. 12. Both of us are over 90, have no transportation and do not participate in community functions 13. Call me if you would like more input (she inserted her name and number) 14. Computer program and classes too expensive, program publication is well done, good selection of programs, being a senior, would like a few more programs - but I do not know what is the demand, rehab areas may be important to expand if there is a need. 15. Concerned about using indoor tennis courts for unrelated activities such as Salt Spring fair, kids indoor soccer and other sports training. Don't want this type of use t increase any more than it is now. 16. Congratulations on the addition of so many excellent programs over the years! They cover a wide range of interests attracting the young and the not so. 17. Consider a wheelchair access from existing elevator from weight room to arena B. Washrooms are in serious need of an upgrade, especially in the arena area. 18. Development of biking/hiking trails or parks are probably more helpful than indoor facilities - get people outside more, if trails are linked from community to community, would encourage more prolonged usage of these services. 19. Don't know where things are with making money spent on fitness tax deductible but would help if fees need to be raised. It is so local to make fitness/wellness financially beneficial as well as taking some pressure off health care. 20. Don't tinker for the sake of tinkering re existing services. Get the results of this survey out into the public domain and give wide distribution. I appreciate the opportunity to participate in this survey. Appendix A Page A-56 Peninsula Recreation Commission 2010 Strategic Plan Survey 21. Due to current traffic congestion in area, we would strongly oppose any addition to present facilities. Location of the new KELSET school site has severely hampered any further development in this immediate area. 22. Easier access needed by phone - to a person - too much voice mail. I have met several courteous well trained women who listen. I have been around when male life guards wore ear plugs. Can excess water on tiles around pool be dried as it is unsafe for elderly - walk to hot tub from old(new pool) is hazardous. Several of our friends, including myself, came down with the spring virus after using the hot tub. Several family doctors suggest avoiding pool in germ season. 23. Enjoying the April bargain of $20.00 fee at eh moment, please keep it up. 24. Evening aquafit instructors need improvement 25. Explore the possibility of coordinating with the arthritis society. The society has an excellent program - 6 2 hour sessions involving class time and water exercise. Distance to Victoria is a difficulty for most seniors, this is needed on the Peninsula. 26. Far too much money is spent on this facility - let's do a user pay, for all further ridiculous additions i.e.. The water slide. No more tax increases, you people do not ever listen to the tax payer-so cut the costs, and reduce the idle bodies standing around. Quit the empire building - staff - go to work - for a steady 8 hours. 27. Find it to be well run and a real benefit to the community 28. Focus on making programs, services and facilities more accessible to special needs children. A lot of accommodation is made for physical needs which is good, but could be improved. However, children with emotional needs can't be accommodated in pro-d and summer camps, some grouped with fewer numbers, trained staff would help. Overall, great facility and programs, don't do anything to limit accessibility, including increased fees. A dedicated shuttle to and from Sidney would help. 29. For over 22 years our family has used Panorama and it has been an important and wonderful part of our family life. Now that my children have grown up, I use the weight room and wonderful new aquatics centre as an important offset to growing old. I have offered to pay for a heavy bag myself, for the weight room, but have not had a response for 4 months. Panorama and all of the staff are wonderful and we are lucky to have them. 30. For Tai Chi outdoors at Sidney Wellness Park. Free courses in Sidney, computer, gardening for food, interior decorating on a budget, advanced recycling, bicycling for adults, banking, credit issues, security courses, program sampler for everyone not just if never purchased an active pass, and let them go to ones they want not whole set, community samplers for adults, one our to try horseback riding, kayaking etc for beginners, recreation open house, have all the instructors showing what you get for your money, more Thrifty program in the winter and spring. 31. Good job, keep it up! 32. Great facility! Residents are lucky to have such a wonderful facility/programs on the peninsula. Love the new pool - great job on everything that went into it. Staff are always pleasant and helpful. 33. Great facility! The renovations and the new waterslide have greatly improved the facility. 34. Gymnastics classes were better 4 years ago with other instructor. We feel very lucky to have PRC in the community, more water fountains. 35. Have never used the rec centre so don't feel I can comment on lots of the questions. 36. I am 86 years old and no longer have any contact with Panorama. 37. I am 91 years old and I don't feel qualified to answer your survey 38. I am not a good subject to respond to your questionnaire as I am elderly and my interests are more culturally based. I have used the Panorama Centre only twice, for 2 sets of water colour painting lessons and for 2 sets of Spanish lessons. I was very glad to be able to do so! As of now, I attend many of the lectures given by the University of Victoria Open Program - given mainly in that Mary Winspear Centre in Sidney. 39. I am unable to respond to items 3-7 as I haven't been using the services 40. I appreciate the opportunity to contribute my views 41. I believe in helping low income families, make it possible for their children to participate in the use of this family facility. It is needful for our children to be brought up in a healthy environment. It is not necessary for adults, nice to have but not a need. I have used and my grandchildren in years past, thankful for the facility. Nice to have special rates for seniors for health reasons. 42. I believe recreation is essential to all for overall physical and mental well being. All ages seem to be accommodated well with the present service. Appendix A Page A-57 Peninsula Recreation Commission 2010 Strategic Plan Survey 43. I believe skylights over the weight room would be a significant improvement if and when any additional work is done on the centre. Likewise a sandwich and coffee bar located fairly centrally could be an attractive addition. 44. I believe that fitness should be encouraged as much as possible. I believe that tax payers should pay for good facilities. Anything to reduce medical costs! 45. "I did the Heart Smart Program five years ago. Found the mix of ""jock sweating types"" and seniors too busy too cramped, too long waits for machines. I haven't been back, got my own rowing exercise cycle. The new renovation may have alleviated this?" 46. I do like to see good recreation facilities and services. I think you are doing a good job. Costs are always of concern and with HST looming this is going to become more of a concern to participants. 47. I do not attend the Panorama therefore can not assist you. Perhaps I might attend Panorama although age might be too much. 48. I do not receive promotional information but if I felt the needs, I would inquire and I am sure I would find out about the availability of programs etc. 49. I do not use the facilities. 50. I do not wish to see any new recreation services unless costs (both taxation and user fees) stay as they are. We already have an excellent facility. Let's put more tax money into outdoor areas i.e.. Parks, than indoor facilities, we live in a great place for climate - let's get out there and bike, hike, etc. No user fees! Thanks for listening and keep up the great work. 51. I feel that everyone should participate in some sport. I walk twice a day and was a swimmer. For me it is not a matter of winning or losing, it is a matter of faithful participation. Keep up your good work. 52. "I feel that the users should pay for the facilities that the use. I understand that a portion of our community would not be able to afford the full cost of the programs which often benefit them the most. IN this case the programs and facilities need to be subsidized with tax income. Governments, including municipal, need to be very careful in balancing the user pay/tax subsidy ratio. Perhaps if taxes need to be increased to support the recreation services, the tax payers can be recompensed with a coupon for use of the facilities. There is no real cost to the Rec. Dept. The tax payers feel they have received something and they might just come back if they were not a regular user once they have a ""taste"" of it." 53. I have used the weight room in the past, and thought it was excellent. When our children were young we used the pool and ice rink often. Unfortunately, we have switched our active lifestyle now in the direction of running/walking/biking. 54. I haven't been to see the new area 55. I hope to return to exercise classes soon. 56. I look forward to suing the Panorama's services and programs and will be able to better answer your next survey. 57. I love the new facilities it makes me happy when the sun beams in the pool area. I feel it on my face and it makes me smile. Great design for the building. Also love the new equipment in the gym 58. I object to being taxed for a recreation facility that I never use and never will. It is a facility that should be user funded. No one is taxed for my personal recreation choices, I pay for them. Think of what the Panorama facility is. . . It is a leisure centre for recreation. It should not be tax funded by those who never use it and will never use it. I pay for my leisure activities, golfing, fishing, camping etc. I do not expect someone else's tax dollars to contribute to that. 59. I object to my tax dollars being used to support a government sponsored activity in direct competition with private enterprise. We have many good fitness businesses operating in Central Saanich, North Saanich and Sidney. You should stop competing unfairly with these businesses, get out of the weight and general fitness business. I do not see many vehicles parked at the Panorama that indicate the owners need subsidized fitness. Yes, I am a member of a gym in Sidney and feel I am paying double with you using my tax to compete against the gym owner. 60. I support any improvements, it helps our children and grandchildren, 61. I support recreation in my community and I am not opposed to paying necessary taxes for services of kids and adults. 62. I support subsidizing these facilities for the benefit of children, but I question any increase in taxation to subsidize adults who have the means to support themselves 63. I support the idea of using existing facilities to complement Panorama i.e.. Greenglade, kitchen facilities at Stelly's for cooking classes etc. 64. I think our rec. Centre is great! While I support the rec. Centre, I don't think it needs any improvements, other than what was recently done. Appendix A Page A-58 Peninsula Recreation Commission 2010 Strategic Plan Survey 65. I think the new renovation of the pool is excellent. Congratulations for a job well thought out. 66. I think they are great. I would have liked to see more private showers. 67. I think you are dong a great job considering the state of the economy right now. 68. I think you do very well. 69. I understand it's very good, staff from the Peninsula come here to instruct groups but leaving here is too expensive to warrant spending money on exercises like PE. 70. I was disappointed with the lack of area for toddlers to play in the new pool, but it seems that the clients appear to be much older and the facility caters to them. I pay taxes to support the rec centre and have to attend elsewhere for programs to accommodate my young family. The only thing I attend regularly and am very appreciative of is the Kindergym and the Kindergym activity days. Oma does a great job! Plus the playground at the rec centre is great. I was also disappointed with the lack of late drop in fitness classes, there seems to be nothing after 7 pm. I have to attend elsewhere for those too! 71. I would consider working with one of your personal trainers if you told me more about them in your leisure guide. What is their area of expertise? I would really love to see a Pilates room and expanded program in this area. 72. I would like to see less emphasis and less money spent on ice skating. 73. I would like to see PRC actively support cycling groups and initiatives to encourage people to get out of their cars and safely ride bikes in and around our communities. 74. I would like to suggest that the Vancouver Island Library Service establish a satellite library, perhaps even in a portable. Residents could return and perhaps collect books that have been reserved - environmentally friendly. This brings the library and literature into a sporting community - parents are often too busy to take children into Sidney and many children have not even been to the Sidney library. This is more of a community suggestion. 75. If persons want to participate in activities they can pay for them. It is not and can not always be up to the tax payers to fund others entertainment. 76. I'm really not much help. Maybe if I attended one of your facilities I would know what services, if any, needed upgrading and what increase in cost is required. The answer to increased costs might then be different. 77. I'm sorry but I have never been to this facility and no nothing about it. 78. In general, very well done. 79. In my view, any recreational program should be user pay. I am a senior and have always paid my way for things I wanted to do. As a tax payer, I can't afford these extra costs. If you can't afford it, don't expect others to pay for you. 80. It is my own fault if I miss your activities - i've no computer 81. It is unfair and inappropriate to increase property taxes for owners who are not making use of the facilities, such facilities are far from essential. 82. It sounds like a great service but I'm a bit old now except for light exercise 83. Just keep offering new classes, drumming? 84. Keep up the good work 85. Keep up the good work! 86. Keep up the good work! 87. Keep up the good work! Our experience is always good! 88. Keep up the good work. The new pool area is nice but sill a conflict many times with fast lane swimmers and ones like me that aren't as fast but like to stretch out and have a few good laps without getting hit or feeling pressured. 89. Leisure pool becomes contaminated because it joins with children's area (poor design). One instructor wants rehab classes changed to 45 minutes because she is tired after morning instructions in aerobics/fitness class. 90. Like to provide healthy alternatives for young families. 91. Low income subsidies, family annual rec pass either parent can use with their children, facilities are nicely updated, we are currently paying for that - no more updates for 5 years.
Appendix A Page A-59 Peninsula Recreation Commission 2010 Strategic Plan Survey 92. Maintain good hours for minor hockey so that the association can increase its numbers. Give preference to local users when booking ice programs for adult hockey (or have out of towners pay more money). Keep the ice in longer to support ice programs all year, such as done in Saanich. There are entrepreneurs that would take advantage of this. 93. Maintain the most basic and widely used activities. Now is not the time to talk about anything new or expanded that will require increased funding. 50/50 user fees and taxpayer support is about right for funding. 94. More craft programs, scrapbooking, photography, hair braiding courses. Because of the elderly Sidney community, many classes either are for teens or the elderly. Why not have classes specifically for middle aged people? Baking classes i.e. French cooking one week and Spanish cooking the next 95. My answers are all rather uninformed because so far the only use we have made of the faculties is as a landmark when receiving directions on where to go to drop something or someone off. That is, I know someone who's mother lives near Panorama, and when one is driving in an unfamiliar place, large well-lit landmarks really help. Other than that, it's just too difficult for me to get there. 96. My daughter is with the Piranhas swim club which is the reason why there are frequent pool visits. Personally I don't use the facilities often, I prefer outdoor cycling whenever possible 97. My experience has always been a positive one. 98. "My husband and I loved to swim there! He passed away end of 2008. I tried to swim with him but the chlorine started with rash and evolved into scabs so I could not continue. Did not enter hot tub. Have considered ""Strong Seniors"" I have a credit from my husband. Am 9 lbs overweight. Would osteofit be good enough?" 99. My wife and I are in our late 80s and do not partake in any of these activities. However, we support strongly the availability of these services to younger people and families. We feel we are not qualified to comment on improvements, etc. That may be needed. 100. Need a pool in Sidney 101. Never having used the facilities, I do not feel qualified to answer questions 3 through 6 102. New pool area is awesome. 103. New pool is beautiful. We are lucky to have this facility in our community. Would like to see more BCRPA ed. Classes, challenging drop in fitness classes, children's 10-14 cooking classes, teen yoga, ethnic cooking classes, would like to see more new instructors - those teaching 3+ classes are lacking energy and motivation. 104. New pool is great! 105. New tax for fire hall! CRD tax up every year, cost of water up etc. Waterslide! Why do people think they should have everything provided. 106. Nice work! 107. No more building, funds should go to services only! 108. Not being that active physically, I really have no further comments. It is a great facility. 109. Nothing to add, thanks for the opportunity to comment! 110. Other people tell us that the facilities on the Peninsula are good. 111. Other rec centres provide jogging strollers for patrons, very convenient. It's hard enough to get around with a baby, wonderful idea especially to utilize the trail. A suitable are to sit down and eat with small children. On a whole very happy to have Panorama rec centre as an option. Central Saanich is a wonderful place to live! 112. Overall, I love what we have if only we had transit to get there, evenings especially, from Brentwood. 113. Panorama already receives the lion's share of North Saanich parks and recreation tax funds, time for parks to receive funding from taxes. 114. Panorama is great. Do not increase fees, kids need to be able to afford to go. 115. Peninsula track club needs a new track! 116. Peninsula, Panorama provides a good service. The facilities have been improved, suggest you continue to improve services at community locations. Courses related to health and wellness are very important, as were information sessions related to issues impacting boomers and boomers caring for grandchildren Appendix A Page A-60 Peninsula Recreation Commission 2010 Strategic Plan Survey 117. People suffering from disabilities or chronic pain need the recreation centers facilities services greatly. However, these people are usually strapped financially because they are off work, and/or paying a lot of money for physio therapy etc. It would be great if people in this situation could get a break at the rec. Centre. 118. Performing arts, dance, monthly dance, cribbage tournament, community gathering on a semi regular basis depending on organized event. 119. "Please consider my comments about the piped in music. Many people I have talked to in the sauna share my views. It is not a matter of asking the lifeguard or whomever to turn down the volume as this is just a pain. Please consider having ""quiet times"" for adults who don't want to be forced to listen to music they hate. Maybe you could do a poll or a survey to see how many people dislike the sound and just want quiet." 120. Please keep in mind not only the needs and interests of youth, but also those who are retired. 121. Probably great facility and glad to see it, but it is not in our circle of friends' activities, we meet friends at Commonwealth, we hike and socialize with Cordova Bay 55+ group 122. Programs such as cardiac rehab need to be affordable to everyone. To think that my college age student children could become orphans if something happens to me because I can't afford a program that should be available to all. 123. Really love the new pool. 124. Really nice to have a free playground with such an excellent accessible design right outside the pool. The facilities and programs are very good to excellent. We are grateful, and wouldn't ask you to change much! 125. Rec services for excellence in hockey, basketball and baseball in the off season. Maybe even golf, Mike Weir is the only golfer on the PGA tour. 126. Recreation centers are important to children and adults for improving minds and bodies. 127. Recreation facilities are a fundamental asset for a healthy community. 128. Regarding user fees and tax increases- those who are less fortunate than most should not have an outing to the pool, or any other activity, put beyond them because of the cost. We are very fortunate to have such excellent facilities on our door step and should all help carry the cost of providing the opportunities to all. Than you for giving me a voice as you plan ahead. 129. Should be moving gradually away from tax funding and more toward user pay. All programs should at least recover their direct operating costs. 130. Since retiring, have begun using rec centre more often. Found it very good, especially the new pool. Please don't spend too much more such that costs would become prohibitive. Keep it reasonable, please, so we don't shy away because of cost, especially for us pensioners. 131. Small facilities are okay, offer lots of classes, and the same kind of class is fine if it is excellent - we will turn up! No more equipment needed, no balls, bands for aerobics. Let's just dance and do it the no frills way, easy and effective. The staff at entry should perhaps speed up just a little at Panorama. Please call me if you want to 656-1077, Joanne 132. Sorry, not fair to complete. I'm 89 - quite deaf and can hardly walk, must decline your study. 133. Sorry, This survey has been sent to a very senior citizen household. 134. Staying modern helps keep the experience positive. 135. Swimming should be cheaper/food services should be self supporting. Gym type activities should be by the month or another drop in fee. Change rooms for the pool are far too small. 136. Thank you for providing such a great service. 137. Thank you for the chance to share my thoughts. 138. Thank you for the opportunity to comment. 139. Thank you for the questionnaire. We are both seniors that have never used the facilities but do think they are a valuable asset to the community. 140. Thank you very much for being inclusive via this reader friendly questionnaire. I look forward to review the final analysis went this project is completed. 141. The building looks nice after improvement, we have to find time to go see it or enjoy the programmes. 142. The expansion to the pool was a large financial undertaking. One that now needs to be paid off before taking on more debt. Following the snow storm of '96 the tennis courts and the new arena were rebuilt and updated. A few years ago the gym was updated and improved. The current facility is an excellent community resource in a condition that should provide services for many years to come. Appendix A Page A-61 Peninsula Recreation Commission 2010 Strategic Plan Survey 143. The formal recreation system doesn't spend enough time on the local outdoors, specifically the ocean - we are surrounded by it. 144. The last thing North Saanich needs is more taxes, leadership is out of control. 145. The majority of programs seem to be geared to younger families. I have not problem with my current levels of support but would like to see more emphasis on older needs. This does not mean activities such as bingo. 146. The new facility is great and certainly was needed. 147. The new pool is a wonderful addition - for all ages. Especially for rehab exercising. 148. The use of more sports fields and cultural activities. 149. Thoroughly enjoyed the 2 courses I enrolled in! 150. To increase Pan. Rec. Centre revenue could put 1 year limit on use of membership punch cards. 151. Too bad link between buildings with viewing area, food and beverage area, place for kids to do homework while siblings etc participate didn't fly - keep on trying! Really would be neat to have a space for food and beverage and socializing. 152. Too expensive for what we get. 153. Very happy with the renovation. 154. Very pleased about the recreation centre's environmental foot print. Setting an excellent example for other facilities. Keep up the good work! 155. We are 83 and 89 years old. 156. We are fortunate in having a rec centre of the quality of Panorama in our community 157. We are fortunate to have such a good facility in our community 158. We are new to the area and as yet have not been able to enroll in any of the programs offered. However, we will probably do so in the future. 159. We did not agree with tax $$ being spent on a facility that is not a fitness facility (water slide and elevator). It is an entertainment facility primarily for children, and therefore, doesn't provide benefit for the greater population. That type of facility belongs in a water park that would be funded solely by users, not tax $$. The money could have and should have been put towards other improvements or subsidies to fitness facilities and or classes. The water slide wastes energy needlessly, especially with part of the slide outdoors, and will be a long-term drain on operating and maintenance funds. 160. We feel the rec centre is a wonderful asset and that it is very well run and maintained. Just wish we were quite a few years younger so we could enjoy more use of it. 161. We have not used the new improved facilities, but friends report them to be excellent. 162. We need more moorage spots and better access to water sports - sailing etc, power boats etc. Perhaps you could help out there as this is a lovely island resource that is not being exploited - even water safety courses would be welcome. 163. We need to focus on our youth, we need to make it affordable for all kids. We need to keep our kids off the streets and out of trouble. 164. We only se the recreation building when our grandchildren play hockey there. 165. We really like the new aquatic facility with the water slide, hot tub and lazy river. They are really great! 166. "We were overwhelmed when we moved here from Vancouver four years ago to learn that we would have access to such a marvelous facility as the Panorama Centre. We have found that there is a wide variety of programs offered and that the aquatics and fitness programs are first rate. Given the size of our community we think we are very well served by Peninsula Rec. Services and the Panorama Centre. The educational and non-fitness programs offered are so many and so diverse that we are sure you serve all people and all interests. Thank you so much for all that you do to assist and serve us both in fitness swimming, general recreation and general interest courses. As our son would say ""Peninsula Recreation and the Panorama Centre rock!""" 167. We were shocked at the cost of the waterslide tower, hope that cost overruns do not happen again. That money could have been used to permit low income families to use the facilities 168. We would support more emphasis on a user pay system
Appendix A Page A-62 Peninsula Recreation Commission 2010 Strategic Plan Survey 169. We'd like, if possible, more walking trails. We'd like more cycling safety on some roads e.g.. Wallace Drive between W. Saanich and Stelly's Cross Rd. And between Garden Gate Drive and Willis Point. 170. We're not big users but when we do use the services, facilities and staff are great! Thanks for the chance to input. 171. When I came to live in Sidney, I was already almost eighty years old. My severe allergic condition prevents me from enjoying many or all of the recreational pleasure that you offer. Fortunately, I can walk outside in low traffic areas. 172. While I am impressed with the Panorama Centre facility, I was surprised that the weigh room area had not private change area. When I signed up for fitness passes I was told the change area was at the other end of the building next to the squash courts. The only other options were the pool change area or the washrooms in weight room. 173. Why not have better food services lease out the area to someone in the business of food services and hopefully make a profit. The coffee shop at Commonwealth and the restaurant at Cedar Hill Golf Course are money makers. 174. Work with municipalities to improve cycle lanes/walking and cycling path network. 175. Would be nice to see a student rate for, or a better one, university and college students. 176. Would be supportive of higher taxes if a proven need presented - i.e. Crowded facility. Otherwise, I do not wish to see more municipal debt being carried without considering competing needs. I believe in user fees and pay as you go. Fund new facilities with a campaign as does Saanpen Hospital 177. Would like to see the bike park near North Saanich Municipal Hall enlarged to include a section for kids to practice trail riding. This sport is becoming more popular with young folk lately, the existing park they put in is great and draws kids and adults of all areas. 178. Would love to see a coffee/tea counter vs. Vending machines. I don't think it needs to offer meals but many participants would socialize after their workout/game etc. If there was somewhere to go/sit/drink. 179. You are doing a great job! 180. You are doing a great job, thanks for all your time and effort!
Appendix A Page A-63
Appendix B Promising Practices from other Communities
B – Promising Practices
North Vancouver Recreation Commission Marketing Online marketing 1. Comprehensive website with daily updates and direct links to online registration - chosen one of the top three websites in North & West Vancouver by readers of local community newspaper 3 years in a row. 2. eNewsletter to 10,000+ subscribers customers sign up for information categories (e.g. community events, fitness news, general recreation news) using cost effective 3rd party online software (Constant Contact) majority of email list imported from Class database Send out 1 – 3 per month 3. Developing social media strategies (facebook events and fan pages to engage customers/residents around events, fitness tips, feedback on programs and services)
Marketing plans by service area (e.g. Fitness, Aquatics) 1. Targeted direct marketing through postal drops to specific areas in municipalities promoting specific products and services Fitness membership postcard with free drop-in coupon and information on free fitness information sessions Lower Capilano postcard to drive awareness of new regional programs and services Customer Experience 1. Health & wellness project for newcomers (BCRPA Program Excellence Award 2010) The project was funded through a $25,000 grant from the Union of BC Municipalities’ (UBCM) Community Health Promotion Fund and focussed on North Vancouver’s four largest newcomer communities: Persian, Korean, Chinese, and Filipino. Outreach activities were created based on the unique nature of each cultural community and delivered in their native language. Newcomers were introduced to the Recreation Commission’s programs and facilities through orientation tours, volunteer hosts from each target cultural community, and translated promotional and reference material. Volunteer hosts and project staff also went out into the community attending and presenting at various cultural events. Five new welcome videos have been posted on northvanrec.com. These six-minute videos in English, Tagalog, Farsi, Cantonese & Korean provide an overview of NVRC programs, services and facilities
2. Semi- annual 4-hour training sessions for front line staff focused on customer service skills.
Marketing Data Analysis 1. Developed new business intelligence reports using data from Class customer database as well as accounting system. Data analysis provides senior management with high level participation and business performance trends and results and also provides marketing
Appendix B Page B - 1 Promising Practices
and programming teams with ability to evaluate programs, initiatives and determine priorities.
Sponsorship relationship with North Shore Credit Union (NSCU) For 11 years, the Commission has worked collaboratively with NSCU to develop and implement innovative and award winning marketing promotions and events. Through the sponsorship the Commission has grown marketing revenue (Over $150,000 over 11 years) and implement additional programs/events to increase participation in recreation.
Community Development: After School Programs Programming staff successfully developed after-school programs at 5 local Elementary Schools and secured some funding through grants (e.g. Middle Years Matters Project & School-Community Connections) These initiatives are in response to the Middle Years Matters Project research which finds that children from 9 to 12 years of age benefit significantly from participating in structured after-school activities.
Community Outreach to new and isolated populations Community engagement projects included outreach to low income housing complexes and neighbourhoods that face transportation and financial barriers to participating at recreation centres
Shift in Service Delivery Focus The organization is shifting from a direct service delivery model to increased focus on engaging with communities, collaborating and building community capacity to develop and deliver recreation
First Nations We have made some connections with first nation members by building one-on-one relationships, connecting with partner organizations, and attending local first nations events. This has led to: a local First Nations elder serving on our municipal theatre board developing arts programs in collaboration first nations artists (drum and mask-making).
Partnerships: Joint Use with schools Recreation Commission developed pilot program for hiring and managing door attendants for weekend school facility rentals 3rd Party Contractors for Program Delivery Developed new recruitment, selection and contract procedures for 3rd party contractors that are transparent and equitable (other municipalities may be interested in this)
Sustainability: Staff initiated GREEN TEAM have established a number of green events/initiatives including: creek clean up events near facilities, composting staff kitchen waste, staff vegetable garden, green challenges for staff to reduce/reuse/recycle.
Appendix B Page B - 2 Promising Practices
Organizational Culture Shifting organizational culture to a Health, Inspired, & Valued Workforce through development of staff values, improved recruitment practices, training opportunities, coaching and mentorship, and conflict resolution practices.
Funding: Percentage of user fees versus percentage tax subsidy = 53.7% user pay in 2010 budget, however, that calculation is based on the fact that debt servicing is not part of the operating costs for the Commission.
“Promising Practices” Island Savings Centre Duncan, BC
Marketing The innovation here is also a partnership. The Island Savings Centre as part of the Cowichan Valley Regional District, is partnering with the Municipality of North Cowichan’s Cowichan Aquatic Centre on joint marketing of programs and facilities. Rather than a seasonal activity guide made available to the public 3 – 4 times a year, the two partners are providing an annual facility guide with static information, and a program update seven times a year.
Community Development By 2009, the Island Savings Centre had become a daytime “home” for the homeless. Up to 30 homeless members of our community could be in the Centre at any one time. The Island Savings Centre worked with the Canadian Mental Health Association and took a proactive approach, by having a staff and homeless introduction through a joint free breakfast, and opening dressing room showers twice a week to the homeless free of charge. This service is no longer required with the opening of Cowichan’s Warm Land Shelter in late 2009. However, Island Savings Centre management is still requested to provide input into affordable housing solutions for the community.
Partnership The best example of many partnerships is the partners of Cowichan Place. With the two side by side facilities of the Island Savings Centre, and the Cowichan Aquatic Centre, the current construction on the new Vancouver Island University campus, and the anticipated construction of a new high school all on the same site, this lends itself to joint use agreements and the furthering of all goals. The Island Savings Centre and the Cowichan Aquatic Centre are complementing each other with recreational programs in fitness, childminding, etc. VIU and the Island Savings Centre are currently having discussions on utilizing each other’s space for the delivery of both educational and recreational programs. The high school currently uses facilities at the Island Savings Centre for its purposes, and currently there are discussions on joint safety procedures.
Appendix B Page B - 3 Promising Practices
First Nations The Island Savings Centre was a focal point of the 2008 North American Indigenous Games as an athlete centre. Lake Cowichan, Duncan, Cowichan Bay, and Ladysmith were the first four destinations of the launch of the Spirit Pole, a BC 150 project carved by 10,000 people in over 50 BC communities from all cultures, and the pole was raised in 2009 between the Cowichan Aquatic Centre and the Island Savings Centre. Currently, we are investigating the next sporting partnership with our local First Nations, and anticipate a bid for an aboriginal hockey championship in the near future.
Percentage of User Fees versus Percentage Tax Subsidy As our local area undergoes a shift from industry taxation to residential taxation, more pressure is put on local politicians to reduce taxes, even if it means reducing services. The Cowichan Valley is traditionally an area of lower user fees compared to the rest of Vancouver Island, but there is now increased scrutiny on what users are paying. With the addition of the HST in 2010, it was determined that sizeable user fee increases were not palatable, but it is the expectation that this will be a budget focus for 2011.
Appendix B Page B - 4
Appendix C Notes from Stakeholder Interviews
Notes From Stakeholder Interviews
Community Agency Partners CRD Chris Neilson and Lloyd Rushton Successes 1. Training opportunities include the iLead program which sent all exempt staff to Royal Roads University on a Leadership training program in groups of about 25. As well the CRD have started the initial phase of a manager skills certification program during the past year and continue to develop it to provide mid managers the opportunity for supervisory training as well as prepare them for the iLead program in the future. 2. Sharing expertise between CRD departments taking advantage of all aspects of expertise within the larger corporate group. Specific committees have been established such as customer service and corporate development that include members from throughout the CRD and at all levels of employment. 3. The CRD developed a strategic plan when Kelly Daniels arrived which led to individual departments doing the same thing following the CRD Plan 4. Initiated a staff survey to investigate areas to work on. The survey showed that a number of employees, especially part time recreation workers, did not know that they worked for the CRD. 5. Lloyd meets quarterly with each of the parks and recreation managers individually as well as once quarterly with them as a group. 6. Panorama Recreation have a long standing excellent reputation for customer service, professional business ethics and now have a new aquatic centre that has drawn regional attention. 7. Panorama has a good history of labour management success.
Opportunities 1. There is a desire to include the CRD logo in with the Panorama logo in promotional material and signage. This would allow the CRD to be seen as a full service organization like an individual Municipality 2. Lloyd’s quarterly meetings with parks and recreation managers provide him with feedback for other department managers in order to improve inter department relationships. 3. It is felt that Ian will provide a new opportunity to build relationships with organizations such as the First Nations and Mary Winspear Centre. 4. The CRD has a First Nations specialist on staff that can assist with developing relationships with First Nations. 5. There is a desire to create a seamless website particularly to include all the CRD parks and recreation departments under the CRD website.
Panorama Staff Midnight maintenance – 2 people 1. Work 10 hour shifts 4 days per week from 10:00 pm to 8:00 am. 2. Enjoy and take pride in providing a clean and well maintained facility. 3. Enjoy working with the public to ensure they have an enjoyable experience. 4. Work with well maintained equipment. 5. Do not enjoy the midnight shift after a few years.
Appendix C Page C - 1 Notes From Stakeholder Interviews
6. The lead hand is challenged with staff turnover and training particularly with the new facilities. 7. Would like a better system to control tool availability. Tools don’t get returned to proper storage location. 8. Some upgrades to the old arena are needed. Ice forming in spectator area outside the boards. 9. Complete the link building between the two arenas. 10. Man power is at a good level. 11. The lead hand being added to the internal computer system has improved communications. 12. Would like to work toward a better maintenance system to ensure all tasks are completed in a timely fashion.
Day/afternoon maintenance – 4 people 1. Manager of facilities and operations is providing strong leadership. 2. Have well maintained equipment. 3. Improve system to obtain materials and supplies in a more expedient manner. 4. Communication is good with program assistants. 5. Good relationship with the public users. 6. Ensure that new construction has adequate input from the maintenance staff. 7. Better summer use of the arenas. 8. More dry storage space. 9. Communication between all departments needs to be a high priority. 10. Consequences for issues such as late to work.
Reception – 3 people 1. Good team that work together well. 2. Flexibility in their work schedules. 3. Working with the public is satisfying. 4. Good support from the other departments, although in some instances give conflicting direction. 5. More direct supervisory support. 6. More training opportunities. 7. Feel short staffed at times. 8. Consequences for issues such as late to work. 9. Review of the reception area layout that might lead to improved operation. 10. An adequately provisioned staff room. 11. Good relationship with the maintenance staff. 12. There is a need for ice in one arena year round. 13. More use of arena dry floor space. 14. Sport court by the outdoor tennis courts would be a good addition.
Program Staff – 8 people 1. Aquatics programs have increased in attendance with the new aquatic facility. 2. Drop in attendance has doubled since the new pool opened. 3. Program registrations are up significantly with the new pool.
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4. Pool rentals have also increased. 5. Losing staff to other facilities due to lower wages. 6. Need to educated public about new aquatic facility program changes. 7. Specific users want quiet time by themselves. 8. Staff requirement has doubled and requires more training and mentoring. 9. Community Recreation programs are offered at Central Saanich Cultural Centre, Greenglade Community Centre, Shoal Centre and some schools. 10. Camp registration has been better this year. 11. Teen drop in program has 175 youth registered and 25 to 30 attend each Friday night. 12. Birthday party bookings are up likely due to the new pool being open. 13. Need more space for physical activities. 14. Special event expectations are delegated to the CR team which puts pressure on already committed staff resources. 15. Beacon Community Services staff has been cut adding pressure to the CR staff. 16. Need time for Community Development with other groups. 17. Arena is losing staff due to pay scale problem as well. 18. Booking person does contracts for both arenas, Greenglade Community Centre and the Central Saanich Cultural Centre. 19. A staff person at Greenglade and CS Cultural Centre would improve the services to those rental groups. 20. Fitness programs are offered at Greenglade Community Centre, Central Saanich Cultural Centre and some schools. 21. Weight room attendance is up 40% and fitness attendance is up 25%. 22. Tennis has experienced an increase in group programs. 23. More instruction needs to be provided for younger racquet sport participants. 24. Possibility of other activities in the tennis facility during off hours. 25. Generally program staff would like to see an adequately equipped staff room established at Panorama. 26. More opportunity for inter department connection.
Maintenance supervisory staff – 2 people 1. Have pride in the facility operation and cleanliness. 2. Increased attendance in the facility. 3. New pool requires more time and training. 4. Leisure pool is more technical and requires more time. 5. Staff is very stable with turnover affecting the midnight shift. 6. Good relationship with the Commission. 7. Relationship with the program and reception staff is very good. 8. Never seems to be enough time to do all we want to do.
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Manager of Administrative Services 1. The reception area lost a position a few years ago which has put additional pressure on the reception staff with the addition of the new pool. The position as a head receptionist needs to be added. 2. Need to develop more control of cash handling with the individual receptionists. 3. Must develop a standard of what kind of wait time at the reception area is acceptable. 4. Need to promote the online registration and program information option to lighten the load on the reception staff. 5. Install cover bike areas to encourage bicycle travel. 6. Would like to develop a procedure manual for the reception area. 7. Plans to take some reception staff on a tour of other recreation centre reception areas in preparation for the completion of the link building which will require a change to the current reception area. 8. The newer younger girls are quick to learn technology but lack the experience to know what to work on during the slower times. 9. Would like to shorten the operating hours by cutting early and late hours that have low attendance. Manager of Program Services 1. Programs in general have grown particularly with the opening of the renovated pool. 2. Greenglade is close to justifying a permanent staff member there during all activities. 3. Peninsula Players will be finished at Greenglade December 31, 2010. 4. The pool expansion has put pressure on all work areas as attendance has doubled. 5. Weight room will take over the pool mezzanine area. 6. Some program areas, particularly the pool, need more auxiliary staff but not more program staff. 7. Reception needs a head reception position to deal with day to day supervision to allow the Manager of Administrative Services to focus on the high level financial work. 8. Invest in recycling stations and implementing a recycling strategy. 9. Swap the 2 vans for a single 25 passenger bus and 2 small commuter cars. 10. Renegotiate the contract with Ryan Vending and consider several changes: Switch vending providers. Implement strict guidelines on the products sold. Implement the BC Governments guidelines on vending products sold in “Public Buildings”. Operate vending machines internally and train a reception staff member to stock them. Combination of options.
General public and organization users
Aquafit, Fitness, Seniors, Disabled users at Panorama – 20 people 1. Home Community Care Peninsula Health Unit refers clients to the pool and weight room. 2. The facilities are great. 3. Improved transportation to the pool.
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4. Better promotion of the LIFE program. 5. More volunteer aides to assist seniors. 6. Include visual arts programs. 7. Add more hiking paths. 8. Disappointed that the main pool is too cool for senior’s exercises classes. 9. Seniors coffee group may be source of volunteers to other seniors needing help. 10. Offer a special rate day for seniors. 11. An aquafit class at 6:00 pm. There is a group of 6 who go to Gordon Head once a week for an aquafit class. 12. Would like a more logical layout in the brochure. 13. Weight room is getting too small. 14. More accessible change rooms. 15. Another chair for the WISPA lift. 16. Increase capacity for employment of persons with physical or developmental disabilities. 17. Professional development for all staff around inclusion and social issues. (inclusion facilitators) 18. More seamless partnerships with Recreation Integration. 19. Conscious development of community capacity that will create natural supports for persons with disabilities. 20. Availability of pool not always at the most appropriate times for certain groups. 21. More disabled parking. 22. Separate section in pool for seniors to exercise when children are in the pool at the same time. 23. Lack of non aquatic programming for seniors at Panorama. 24. More programming in the areas of creative arts, cultural arts, wellness and learning for seniors. 25. Need for specially trained staff for seniors with physical and cognitive issues such as recreation therapy. 26. Swim time for those who need support when it is not too crowded. 27. More support (grab) bars in the shower areas and near the change room benches. 28. Ramp to allow disabled access to the ice surface. 29. More accessible equipment in the weight room and ensuring adequate travel space between rows of equipment and to transfer from wheelchair to apparatus. 30. Improve access to information including website accessibility.
Shoal Centre Participants meeting at Shoal Centre – 10 people These people were users of other facilities as well as Panorama programs offered at Shoal Centre but live within walking distance of Shoal Centre
1. Attend health and wellness sessions registered through Panorama and held at Shoal Centre. 2. Love the community wellness park across the road from the Shoal Centre. 3. Facilities are accessible and well maintained.(7) 4. Classes and support for people with arthritis similar to what the Arthritis Centre in Victoria offers. Perhaps a branch of the Arthritis Centre in Sidney. 5. Like the choice of water temperatures for aqua fit in the new aquatic facility. 6. Like the proximity of the Shoal Centre to Sidney. 7. Bus connection from Sidney to Panorama would be helpful.
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8. More outdoor family activities. 9. New North Saanich Bike Park provides new dimension with top athletes coming to the area and provides another sport option. 10. Panorama to partner with the Bike Park organization. 11. Additional programs offered at Shoal Centre. 12. Weight room needs to be expanded. 13. Weight room air conditioning is inadequate. 14. Weight room current space could be used more efficiently. 15. Weight room equipment needs more consistent preventive maintenance. 16. Other facilities are great and programs offer a nice range. 17. Put the strategic plan on the website. 18. Physical activity classes at the Shoal Centre such as Tai Chi. 19. Blue Heron Park track and sports fields need major upgrading. 20. Would like to see an artificial field with adequate lighting for evening activity. 21. An improved track would provide opportunity for a variety of physical fitness programs for people of all ages. 22. Greenglade Community Centre is a great addition to the Peninsula recreation inventory.
Racquet Sports – 2 people 1. Squash courts floors need improvement. 2. Convertible courts are not great but necessary. 3. More training classes to build user base. 4. Tennis facilities are excellent. 5. Tennis court availability is not a problem.
Aquatic programs (swim lessons, masters & drop-in) – 1 person 1. Very happy with Panorama (I love it). 2. Swims in the mornings regularly 3. Skates during adult recreational sessions. 4. Enjoys the weight room especially with expansion with the pool renovation.
Ice arena programs (lessons, adult hockey league, shinny hockey) – 1 person 1. Group of 26 guys that play Tuesday and Thursday mornings 9:00 to 10:30 for exercise and fun 2. Ice is well maintained as is the facility in general. 3. More shower heads would be nice. 4. Some mornings the water is too hot. 5. Food and beverage service would be nice. Go to Mary’s now. 6. Good relationship with all facility staff.
Arena rental groups – 10 people 1. Parklands hockey academy would like ice in year round but especially until the end of June.
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2. Have a good relationship with staff. 3. Minor Hockey need more ice time with their registration at 500. 4. Would like to see year round ice available. 5. The change rooms need up dating. 6. Arena common area needs up dating. 7. Need more storage and meeting space. 8. Ice maintenance and general facility maintenance is very good. 9. Panorama staff is good to deal with. 10. Ice taken from contracted times without discussion or notification. 11. Limit access to non Peninsula groups. 12. Island Pacific Female Hockey includes 5 female teams. 13. Three teams rotate through 1 ice time per week at Panorama. 14. Have enough players 18 to 20 years of age for another team if ice time was available. 15. Maintenance is very good other than the spit left by the male group that precedes them. 16. Retreads Oldtimer’s Hockey use both arenas 3 times per week during the mornings. 17. Would like to see more hockey skill development programs. 18. Would like a larger gathering space, Mary Winspear is too expensive. 19. Peninsula Figure Skating Club use arena A and dressing rooms. 20. Would like some kind of café/restaurant service. 21. Would like ice in all year. 22. Would like a glassed in warm viewing area looking into the arena where the food services could be located. 23. Would like soap and paper towels available in the dressing rooms. 24. Too many vending machines and not enough healthy food choices. 25. Better bulletin board and trophy display space. 26. More storage. 27. Ice quality is very good. 28. Maintenance staff is very cooperative. 29. Would like dryland training space for 12 or more people. 30. Would like more viewing windows into both arenas. 31. Airport Sabres Hockey use arena A Monday nights 32. Would like ice in year round. 33. Would like to see more hockey development programs offered. 34. Continue Little “Gretzkys” and “Alternate Hockey”.
Community Recreation Programs (arts, culture, sports, summer camps) – 3 people 1. Sportball and Eco Earth Science contract space at Greenglade to run children’s programs. 2. Great working relationship with Community Recreation Coordinator to promote the program. 3. They have a great relationship with Racquet Sports Coordinator as well for programs in those facilities. 4. Maintenance at Greenglade between sessions has no staff. 5. Need some work on the brochure and website to make it more user friendly. 6. Theatre would like space for arts, dance and cultural activities. 7. They currently have space dedicated at Greenglade Community Centre.
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8. Rental rates are often too high for them, Mary Winspear as an example. 9. They are willing to share space with an appropriate group. Pool Rental Groups (Piranhas, scuba and kayak) – 3 people 1. Piranhas are excited about hosting their first swim this summer with 11 or 12 teams. 2. The new pool will provide the opportunity to include more swimmers at one time. 3. Have a great relationship with Aquatic Coordinator. 4. Appreciate easy access to storage for equipment. 5. Sharing the pool is sometimes problematic particularly in the change room with a number of youngsters and older adults. 6. Food and beverage service would be a great addition. 7. There is a lack of drinking fountains throughout the building. 8. Kayak instructor finds the pool useful for introducing beginners to Kayak skills. 9. Find it difficult to get pool time on a consistent basis. 10. They need about 3 hours every two weeks and could use both pools. 11. Both groups find all staff very good. 12. Suggest improved signage to direct people after the changes on the pool side, particularly getting to the fitness area. 13. The old arena seats are uncomfortable and the heaters are slow to work.
Weight Room and Fitness Patrons – 3 people 1. Need to pay attention to changing demographics when making decisions about programs and facilities. 2. Likes the variety of programs being offered throughout the facility. 3. Maintenance is very good. 4. Staff is very good. 5. Weight room equipment maintenance needs a consistent preventive program. 6. Would like the main pool a little warmer. 7. Some of the group is not attending aqua fit because of cooler water. 8. Aqua fit instructor headsets are not reliable. 9. Need more room in the weight room. Suggest expanding to the mezzanine overlooking the pool.
Peninsula Speed Skating Club – Submitted questionnaire 1. The speed skating club has 27 members and anticipates 75 within 5 years with ages ranging from 4 to 75. 2. They currently use the ice arena once a week for 1.5 hours. 3. They would like equity with other ice users in terms of ice time and feel they should have at least one more ice time per week. Hockey teams with 25 players get 3 to 4 hours a week. Greenglade Community Centre Youth Lounge – 8 youth 1. The program has been in existence for 2 years. 2. There are 175 youth registered in the program between the ages of 11 and 15. 3. The program operates on Friday and Saturday nights from 6:00 to 8:00 pm.
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4. When you sign in at Greenglade Community Centre you get a credit for one free drop-in at Panorama. 5. There is a van that takes those who wish, to Panorama from Greenglade at 8:00 pm after the Youth Lounge closes. 6. Some ideas presented by the youth at out meeting include: Kereoke Hands on Kitchen Guitar Hero full set Home work club Wi Fi connection Special events Day trips New sports equipment Lazer games Field activities Sport court More movies Specials (Halloween X box (Family add on) Library Vending machines Par Kour Drama Weight equipment Golf practice net Special visits (443 squadron)
7. Most of the youth spend more time at the Youth Lounge than at Panorama. 8. This group attends Panorama pool special events. 9. Panorama Facebook fan club is great communication tool. 10. They would like the Youth Lounge open more often such as Sunday afternoon. 11. They would like the gym set up on Friday nights as it is on Saturday nights with the inflatable equipment. Greenglade Community Centre Users 1. More programs on weekends for parents who work. 2. Saturday kindergym longer and on Sundays and holidays as well. 3. Theatre program for kids and adults. 4. More playtime options for children 0 to 5 years. 5. Judo club. 6. Kindergym on weekends. 7. More activities for preschoolers. 8. Yoga and fitness classes during weekday times with child minding. 9. They love Oma. 10. More boys’ activities for the youth program. 11. More pizza on Saturday nights and have kids bring money to pay. 12. Some comments about dust and cleanliness. 13. More drop-in programs for families.
Major Community Organizations Mary Winspear Centre 1. Supportive of an operational lease agreement with the Peninsula Recreation Commission. 2. Not all Memorial Park Society Board members are in agreement on all issues, nor are all Peninsula Recreation Commission members. However, there is consensus that discussions about a lease agreement should happen.
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3. There are advantages to both organizations. 4. Believe there is growth in participation in general but would like to see some data that supports that. Shoal Centre 1. Shoal Centre falls under the umbrella of Beacon Community Services. 2. Shoal Centre includes an activity centre which caters to seniors during the day and the community as a whole during the evenings. 3. It also includes a kitchen and dining area which serves assisted living units within the complex as well as other users of the activity centre. 4. Shoal Centre partners with Peninsula Recreation on programs offered by Peninsula Recreation held at the Shoal Centre facilities located in Sidney. 5. They share advertising opportunities with Peninsula Recreation. 6. People can register for Peninsula Recreation programs at Shoal Centre as they are connected to the CLASS system. Beacon Community Services 1. Beacon Community Services has offices is Sidney and Victoria. 2. They provide home support services for South Vancouver Island and the Gulf Islands. 3. They provide specific services to dementia patients and assisted living facilities within the CRD. 4. They operate 7 Thrift Shops in the CRD. 5. They provide a youth employment program. 6. They coordinate volunteer services which includes 500 volunteers Community Arts Council of the Peninsula 1. They do not have much direct involvement with the Peninsula Recreation Commission programs and facilities. 2. They are funded through grants from the BC Arts Council and the Canada Council for the Arts. 3. They have an Arts Centre in Tulista Park where they present art shows, provide meeting space run their activities and programs. 4. They fund community grass roots programs for a variety of art forms. 5. They present the Sidney Fine Arts Show and this year are planning a two week Arts Festival for Sidney starting with the Fine Arts Show and ending with “Book Town” featuring authors performing readings at various book stores in Sidney. School District No. 63 (Saanich) 1. They have enjoyed a good relationship with the Peninsula Recreation Commission over the years. 2. They have had a joint use agreement in place since the Panorama Recreation Centre open in 1977. 3. They are just completing a new agreement for the new North Saanich Middle School which will be open in 2012. 4. They received $2.3 million from the Ministry of Education to increase the gymnasium to full size, add a fitness area and servery and be designed to make access to special areas feasible.
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5. The school will enjoy extra and enhanced facilities during school hours while the community will enjoy the facilities during non school hours. 6. Greenglade agreement is working well but the School District has not made any gain in the arrangement. Panorama pays for utilities and maintenance but does not pay any rent. 7. Other non-profit exclusive users of school facilities pay $4.00 per square foot annually. 8. The School District requested funding assistance from the Peninsula Recreation Commission to upgrade the gymnasium at the new school across the street (Kelset) but their request was declined. 9. The School District would like to work with the Peninsula Recreation Commission on joint projects but feel there should be some financial input as is the case with School District #63 and the Municipality of Saanich. 10. Would like to see a 3 partner relationship with the School District, Peninsula Recreation Commission and the Memorial Park Society.
Other Community Organizations RCMP Community Police 1. The Community Police officer has a very good relationship with the Peninsula Recreation Commission Staff. 2. The programs offered provide good support for all Peninsula residents no matter what their specific needs or desires are including, the elderly, First Nations and others. 3. Greenglade Community Centre Youth program has been very positive. 4. Another officer works with the DARE program with high school students and also with grade 5 students. 5. Greenglade provides a great opportunity for program growth. 6. The RCMP, Secondary School Principals, School District senior staff and RCMP senior staff meets bi-monthly to review any issues and set plans to address the issues which sometimes bring the Peninsula Recreation Commission programs into play. Central Saanich Lions Club 1. Their efforts are devoted to volunteer support for building projects and generally helping people in Central Saanich. 2. They are not currently in a position to offer financial support. 3. They have not had any involvement with the Peninsula Recreation facilities or programs in recent years. Sidney by the Sea Morning Rotary Club 1. They contribute financial support to the Panorama First Night Celebration. 2. They currently are not involved in any other specific projects at this time. 3. They were working with Peninsula Recreation Staff on a Youth Centre project but that has concluded with the youth programs being provided at Greenglade Community Centre. Kiwanis Club of Sidney and Peninsula 1. They built the original playground at Panorama Recreation Centre.
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2. They raised over $100,000 toward the new playground at Panorama Recreation Centre. 3. There are no specific projects with Panorama Recreation Centre at this time. 4. Their emphasis is on growing their club membership. 5. Their members enjoy seeing how well the new playground is being used. 6. They are working with other Kiwanis Clubs in the region on the “Child Find” program and registered 50 children at the Panorama Recreation Centre in March.
Sidney Lions Club 1. They used to provide their lunch box service to Panorama events in past years which was a fund raiser for them. 2. They have had no other involvement with Peninsula Recreation. Sidney Evening Rotary Club 1. They have had presentations and requests for financial support for specific projects from Peninsula Recreation Commission. 2. They have not been in a financial position to assist with any projects. 3. They are supportive of the great service that the Peninsula Recreation Commission provide through their facilities and programs.
BC Transit – written submission 1. Offers a program called Community Travel Training which is free and is a one-on-one training program to assist individuals with disabilities and seniors to use public transit, including the community bus, throughout all municipalities. 2. The outreach program activities have included hospitals, schools, senior’s centres and recreation centres throughout the region. 3. They will present information sessions, drop-ins and/or workshops at Panorama to educate those who are unfamiliar with the public transit system. Contact Susan Sowden at 250-384- 7723 or email at [email protected].
FIRST NATIONS Tseycum First Nation 1. Buy drop in tickets in bulk for their band members. 2. They also set up a cash account at the Recreation Centre for their members to use for programs and activities. 3. Their elders use the facilities for exercise and specific issues such as arthritis. 4. They use the mom’s and tots programs and some of the teens use the fitness facility. 5. Their band nurse also refers band members to Panorama for a number of issues. 6. They are very happy with their relationship with the Panorama Recreation Centre. Lau Welnew Tribal School 1. The school has approximately 200 students in grades k to 10, with grade 10 new this year. 2. The school’s funding is solely from Federal Government programs.
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3. The school is a joint partnership between the Tsartlip, Pauquachin, Tseycum and Tsawout First Nations Bands. 4. They have used the swimming pool over the years but more since the recent renovations. 5. The older students would like to learn to skate and use the arena. 6. They receive the same arrangement as the SD #63 schools. 7. They currently use the facility about once a month during the school year. 8. They would like to enhance their physical education program by using more facilities at Panorama on a more regular basis. 9. Have experienced difficulty in making contact regarding arena use opportunities.
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