SCONUL Focus Number 38 Summer/Autumn 2006 Contents ISSN 1745-5782 (print) ISSN 1745-5790 (online) 3 The 3Ss 4 The Learning Grid at the University of Warwick: a library innovation to support learning in higher education Rachel Edwards 8 The Learning Gateway: opening the doors to a new generation of learners at St Martin’s College, Carlisle campus Margaret Weaver 11 Middlesex University: the impressive rejuvenation of Hendon campus Paul Beaty-Pownall 14 Poor design equals poor health questionnaire: the final results Jim Jackson 20 Human resourcing in academic libraries: the ‘lady librarian’, the call for flexible staff and the need to be counted A. D. B. MacLean, N. C. Joint 26 Taking steps that make you feel dizzy: personal reflections on module 1 of the Future Leaders programme John Cox, Annie Kilner, Dilys Young 30 Evolution: the Oxford trainee scheme Gill Powell, Katie Robertson 34 A week in the life Kim McGowan 36 Got the knowledge? Focusing on the student: Manchester Metropolitan University’s (MMU) library welcome campaign David Matthews, Emily Shields, Rosie Jones, Karen Peters 41 Ask the audience: e-voting at the University of Leeds Lisa Foggo, Susan Mottram, Sarah Taylor 44 Information literacy, the link between second and tertiary education: project origins and current developments Christine Irving 47 Review of how libraries are currently supporting the research process Ruth Stubbings, Joyce Bartlett, Sharon Reid 51 Researchers, information and libraries: the CONUL national research support survey John Cox 55 Creating a new Social Science Library at Oxford University based on reader consultation Louise Clarke 58 The use of personal scanners and digital cameras within OULS reading rooms Steve Rose, Gillian Evison 60 Copyright, digital resources and IPR at Brunel University Monique Ritchie 64 Secure electronic delivery: ‘get the world’s knowledge with less waiting’ Alison E. Redpath 66 Introducing federated search at LJMU: impact on usage statistics and user perceptions Sarah Robbins, Maria Kilroy 69 The electronic information desk at Leeds Met Robin Cook 72 Education resources in an e-learning environment Sal Craw, Emily Wade 73 The best of the web just got better: introducing Intute Lisa Charnock 77 Creating a new corporate visual identity at the University of Lincoln Library Lesley M Thompson, Lys Ann Reiners 79 Universal Access by Design: a visual approach to accessing book stock Julia Waite SCONUL Focus 38 Summer/Autumn 2006 83 Charter Mark can change your life! Stephanie Ensinger, Dawn Grundy 85 What is the meta-quality of your library? Frankie Wilson 89 World-wide horizons: a season of world-class film at Leeds Metropolitan University Julie Brett, Maria Kulas 93 Increasing awareness and access to special collections and archives at the University of Liverpool Maureen Watry 95 Thinking the unthinkable: disaster planning for the M25 Consortium of Academic Libraries Christine Wise 98 Inspire with a slight twist in Wolverhampton Elizabeth Oddy 101 News from SCONUL 104 ‘The future’s now’ SCONUL Conference, 21 – 23 June 2006, Newcastle upon Tyne Conference reviewed by Antony Brewerton 114 The SCONUL Value and Impact Measurement Programme (VAMP): a progress report Stephen Town 117 Library trends Claire Creaser 119 CURL/SCONUL digest of scholarly communication news Fredrick J. Friend 124 Report from the SCONUL/CILIP Health Services Group (HSG) Ian Snowley 125 News from member libraries 139 Quality assurance in higher education: mission (im)possible Jeremy Atkinson 141 All change: delivering library services to disabled students in a changing context Mary Bird, Emily Heath, Alice Hine 145 New publication by university library & learning services, Northumbria University 146 Online Information Conference 147 Advice for authors Editorial information The next issue will be published in January/February 2007. Copy date will be 30 November 2006. Please send articles for publication to SCONUL: [email protected] News items should be sent to Toby Bainton: [email protected] or to your usual contact person on the SCONUL Focus editorial team. Editorial team Antony Brewerton, University of Warwick (Chair): [email protected] Tony Chalcraft, York St John College: [email protected] John FitzGerald, University College, Cork: [email protected] Carol Kay, University of Liverpool: [email protected] Diane Lindsay, University of Strathclyde: [email protected] Lindsay Martin, Edge Hill College of Higher Education: [email protected] Steve Rose, University of Oxford: [email protected] Valerie Stevenson, Liverpool John Moores University: [email protected] Ian Tilsed, University of Exeter: [email protected] (Newsletter web editor) Published 3 times per year. Price £23.00 inland, £28.00 overseas. The views expressed in SCONUL Focus are not necessarily those of SCONUL or of SCONUL Focus editorial team. Society of College, National and University Libraries 102 Euston Street Tel: 020 7387 0317 London Fax: 020 7383 3197 NW1 2HA Email: [email protected] 2 SCONUL Focus 38 Summer/Autumn 2006 SCONUL Focus is the journal of SCONUL, the Society of College, National and University Libraries. SCONUL Focus aims to bring together articles, reports and news stories from practitioners in order to generate debate and promote good practice in the national libraries and the university and college sector. As well as the paper copy, the current issue of SCONUL Focus is also available electronically via the SCONUL website (http://www.sconul.ac.uk). Contributions are welcomed from colleagues in all fields and at all levels: we merely request that the items contributed are concise, informative, practical and (above all!) worth reading. Opinions expressed in SCONUL Focus are those of the authors and do not necessarily represent the views of SCONUL. burg flyer. But what about the thrilling 20 minute The 3Ss script? Our pragmatic approach was to ask visitors what subject area they were interested in. As we led them to the most relevant stock area we would This summer Oxford Brookes University held its have between 30 seconds and a couple of minutes first Open Day. The library was keen to take an to deliver an abbreviated version of the tour, what active role in this marketing initiative and yours those American management textbooks some- truly (as convenor of the library’s marketing times refer to as ‘the elevator pitch’. group) soon had a list of jobs to do before the day itself on 17 June. We broke the script down into three key messages. The library is essentially about stock, support and One task was to produce some attractive promo- space: tional material highlighting key facts and figures about the library. Our most recent marketing cam- • the library is a store of information (half a paign had used a cake theme based around the million books, thousands of journals, e- motto Finding information is a piece of cake. This was resources, etc) soon adapted to come up with a flyer called Recipe • the library is a source of support (help with for success, with my best photo of a Battenberg issues, enquiry services, the network of sub- and ten top facts about the library that might sell ject librarians, colleagues offering study skills it to students and (probably more importantly) support, etc) to their parents. Another thing we needed was a • the library is a secure and friendly working tour script for the day. Needless to say, we have environment (offering hundreds of comput- an induction tour script but we wanted something ers, silent study, quiet study and group study a bit more broad brush, with less practical detail facilities). (much as I’m sure parents would love to learn about the workings of our short loan collection). Although I am not a huge fan of management Again, we needed pithy, positive messages about textbooks I think it is important that we can say the library. –clearly and concisely– what we stand for. And librarians are not always good at this. These three Everything was put together well in advance and points simply and positively state what libraries volunteers from across the library were found to have to offer. talk and tour. But of course, the best laid plans of mice and librarians often go awry. Not everyone All 3Ss feature in this issue of SCONUL Focus. wanted to go on a library tour. Some prospective students (possibly shy) wanted to roam around Stock, I suppose, is the obvious one to most of unchaperoned. Some parents (possibly librarians) our customers. Yet with the growth in e-resources wanted to assess the library by themselves. made available via the internet, it is often forgot- ten that these are actually paid for and delivered So how could we make sure we got at least some by the library. In this issue, Sal Craw and Emily of our carefully crafted messages across? Obvi- Wade from UWE show how library and faculty ously, everyone could still be handed the Batten- SCONUL Focus 38 Summer/Autumn 2006 3 staff can work together to promote e-resources and hence the library itself. The Learning Grid Support is one of our key selling points. HMV has been badly hit by cheaper online music retailers. at the University Their response on the High Street has been to pro- vide much better, more proactive customer service. of Warwick: This is a key strength we have over Google, etc. But we can’t rely on what once worked. We need a library to review and revise the customer support we offer. Like HMV we need to be more proactive. innovation to Colleagues at MMU have accordingly changed their student welcome programme, as highlighted support learning in their inspiring article Got the knowledge? in higher But increasingly important is space.