Greater Vancouver Zoo Customer Service Representative

Total Page：16

File Type：pdf, Size：1020Kb

Greater Vancouver Zoo Customer Service Representative Role Overview As a Customer Service Representative (CSR) at The Greater Vancouver Zoo, we are looking for a dynamic individuals who can work within a team to provide our guests with an exceptional customer service experience. Requirements include a positive attitude, ability to up sell, professionalism, excellent communication skills, strong interpersonal skills and an eagerness to put your passion for wildlife to work. Required Skills and Qualifications • Highschool Education. • Previous experience in providing excellent customer service. • Ability to greet visitors in a friendly manner and exceed guests’ expectations. • Outgoing and effectively be able to work on a team and individually. • Strong communication and active listening skills. • Customer oriented and ability to adapt/respond to different types of characters. • Ability to multi-task and manage time effectively. • Previous experience at the Greater Vancouver Zoo is an asset. Duties and Responsibilities • Processes and verifies online tickets, memberships, and gift certificates. • Processes cash and credit card transactions. • Enters information into POS systems. • Processes new and renewal membership, address and name change, and lost membership card transactions. • Answers questions and relays information regarding memberships, tours, donations, and related inquiries. • Handles member problems and complaints. • Answers telephone and replies to routine inquiries. • Processes correspondence as assigned. • Assists with special events as needed. • Adheres to all GVZoo and department policies and practices. • Practices the GVZoo SOP Customer Service Standards. 5048 – 264 Street, Aldergrove, BC Canada V4W 1N7 Tel: 604.856.6825 I gvzoo.com Contract Term June 1, 2020 until September 30, 2020 Interested applicants are preferred to be available any of the seven days of the week, holidays and weekends required. Starting Wage: Minimum wage Please email your resume to Alison Warburton Customer Service and Gift Shop Manager [email protected] NOTE: CANDIDATES MUST BE AVAILABLE FOR INTERVIEW 5048 – 264 Street, Aldergrove, BC Canada V4W 1N7 Tel: 604.856.6825 I gvzoo.com .

Copy Link

Recommended publications

Frequently Asked Questions
Frequently Asked Questions The Greater Vancouver Zoo understands that your visit must be as educational and stimulating as possible for your students. Please read over these frequently asked questions and contact us if you have any additional inquiries. When is the Zoo open? October 1 – April 30 9:00 am - 4:00 pm daily May 1- September 30 9:00 am - 7:00 pm daily What is there to do at the Zoo? The Greater Vancouver Zoo covers 120 acres, including 3kms of pathways and 135 species of animals to observe. We offer five interactive educational programs to choose from as well as the Safari Express narrated miniature train tour. Your admission includes the North American Wilds bus tour, the Lion Feeding (weather permitting), Radical Raptors Birds of Prey presentation (weather permitting), admission to the Vivarium where many of our reptiles live, and seasonal interpretive animal talks. Please visit our website for more detailed information on these activities and special events. Is the teacher’s admission free? We direct you to the following guidelines: • For Preschool – Grade 3, you will receive one free adult’s admission per five paying students • For Grade 4 and over, you will receive one free adult’s admission per ten paying students * Special Needs Assistants are also provided with free admission. Is there a cost for parking? School buses are free when they park in the lower south lot. The cost for other vehicles is $6.00 per day. Is the Zoo accessible for disabled students? Yes, because the majority of our pathways are paved.
[Show full text]
Annual Report 2018
2018 ANNUAL REPORT Western painted turtle Endangered on the Pacific Coast of Canada Saving species from extinction across Canada by providing wildlifepreservation.ca direct, hands-on care. 2 WILDLIFE PRESERVATION CANADA Wildlife Preservation Canada exists to save species from extinction through hands-on action. Since 1985, we’ve been saving critically endangered species – species whose numbers in the wild are so low that hands-on conservation is required to save them from extinction. Animal conservation requires a multi- faceted approach that includes habitat protection, threat reduction, community engagement, and public education. In addition to all those critical elements, we provide a unique role by taking direct action to prevent at-risk species from being lost forever. Wildlife Preservation Canada specializes in science-based techniques like conservation breeding, headstarting, and translocation. Our work is a team effort with government, educational institutions, landowners, and concerned individuals. We are increasingly aware of the magnitude of our impact on nature. Humans have fundamentally altered the earth, and extinction rates are increasing. A growing number of species require hands-on interventions to recover, and many of these will require continued intensive management to keep them from sliding back towards extinction. This is the reality of the world we live in today. But the other reality, and cause for hope, is that the techniques and tools do exist to preserve species. We can halt the disappearance of our precious wildlife. Wildlife Preservation Canada is at the forefront of this movement – working on the front lines to maintain our national biodiversity for future generations. From the 4 mm long Hungerford’s crawling water beetle, to Ontario’s only venomous snake, no species is too small, too scaly, too slimy or unknown to be unworthy of our attention.
[Show full text]
Family Weekend Camp Report 2017
CHHA Foundation Report Date & Location From September 1st to 3rd 2017, the once-popular Family Weekend Camp was revived from a six-year hiatus. The location was at Camp Elkgrove in Aldergrove British Columbia, run by the Elks Recreational Children’s Camp Society, which is a non-profit, volunteer based organization that aims to provide camping facilities for special needs children. Their philosophy aligns with ours as we both firmly believe children need and should have the opportunity to participate in social interactive activity in an atmosphere that will provide each individual child a chance to expand their horizons. The camp is free of charge to all hard of hearing children. Participants Spaces filled up quickly once announcement was made about the camp. 23 families applied with 4 being put on the waitlist. Due to the limited capacity of the camp (max 48 people) each family could only accompanied by one parent. After last-minute withdrawals the final numbers were 43 participants: 17 hard of hearing children, 6 siblings, 13 parents, 3 cooks and 4 leaders (2 of which are parents of HOH children). Overall 15 families participated in the camp. Programme Friday Before the official start of camp 8 families took the optional trip to Greater Vancouver Zoo nearby. Upon arrival each family is assigned to a cabin which was also their home team. We started the camp with a pledge where all participants agreed they would follow the communication rules (e.g. “I will repeat what I said if someone did not hear me”, “I will not bluff”) and take risks (“I will try something new”, “I will talk with someone I have not met before”).
[Show full text]
Year of the Turtle News No
Year of the Turtle News No. 10 October 2011 Basking in the Wonder of Turtles www.YearoftheTurtle.org The Orianne Society’s Commitment to Turtle Conservation by Christina M. Castellano, Director, Turtle Conservation Initiative, The Orianne Society The Orianne Society was established in 2008 for the conservation of the Eastern Indigo Snake (Drymarchon couperi) in the southeastern United States. Since its inception, however, it has expanded its mission to the conservation of threatened reptiles and amphibians worldwide. Most recently, the Society created the Turtle Conservation Initiative (TCI) in response to the extinction crisis that is threatening the survival of more than half of the world’s turtle species. The vision of the TCI is healthy and sustainable populations of turtles in the wild, living alongside human societies that value them. The TCI will include a diversity of programs that promote science-driven conservation action for turtles by focusing on six key action areas: applied science, community-based conservation, human-wildlife conflict, Radiated Tortoise (Astrochelys radiata) of environmental education, professional development, and public Madagascar, a focus of the Orianne Society’s Turtle Conservation Initiative. Photo by Christina awareness. Orianne Society continues on p. 4 Castellano. Turtle Conservancy / John L. Behler Chelonian by A. Ross Kiester1, Eric V. Goode, Center: Who We Are and What We Do and Maximilian S. Maurer Madagascar in the late 1960s by Robert Baudy. Many of these wild- caught animals are now likely over 100 years old and represent the founding Turtle Conservancy continues on p. 6 Inside: page Year of the Turtle Partners 2 The Turtle Conservancy is an It is a new organization that builds Ask the Experts 3 international organization dedicated on the conservation efforts of many Turtles in the News 5 to the conservation and enhancement people, most notably John Behler.
[Show full text]
ZRA 2019 Arrival and Depature Schedule.Xlsx
Arriving Time of Departing Departure Time of Method of transport Method of transport Last Name First Name Institution Airport Arrival Date Airline Flight # Arrival Airport Date Airline Flight # Departure to Hotel to Airport Ackerson Kaylin SeaWorld Parks & Entertainment Montreal 07/10/19 Air Canada 1637 15:04 Montreal 13/10/19 Air Canada 413 13:00 Aeronavette shuttle Aeronavette shuttle Adelhardt Krista Woodland Park Zoo Montreal 07/10/19 Air Canada 8356 07:15 Montreal 13/10/19 Air Canada 303 09:00 Rental Car Rental Car American American Alverson Giselle Tulsa Zoo Montreal 07/10/19 3368 13:33 Montreal 13/10/19 3102 12:26 Aeronavette shuttle Aeronavette shuttle Airlines Airlines Armand Laura Riverbanks Zoo & Garden Montreal 07/10/19 American 5421 13:40 Montreal 13/10/19 American 5421 14:25 Aeronavette shuttle Aeronavette shuttle American Bachers Linda Montreal 07/10/19 Air Canada 414 15:15 Montreal 09/10/19 2956 Aeronavette shuttle Aeronavette shuttle Airlines Bakker Jacqueline ARTIS Amsterdam Royal Zoo Montreal 01/10/19 KLM KL671 16h55 Montreal 15/10/19 KLM KL672 18:55 Pre-Trip Bus Public transport Bear Donna Jacksonville Zoo Montreal 07/10/19 Delta 5472 12:15 Montreal 14/10/19 Westjet 5525 12:50 Aeronavette shuttle Aeronavette shuttle Booth Myrna Blank Park Zoo Montreal 07/10/19 Delta 6283 17:28 Montreal 13/10/19 Delta 5479 Aeronavette shuttle Aeronavette shuttle American Bradley Sheri Houston Zoo Montreal 07/10/19 4677 10:47 Montreal 13/10/19 Air Canada 835 17:00 Aeronavette shuttle Post-trip bus Airlines Brooks Melody San Diego Zoo
[Show full text]
Ministre Caroline Proulx 4 Juin 2020
Ottawa, le 4 juin 2020 L’honorable Caroline Proulx, députée Ministère du Tourisme 900, boulevard René-Lévesque Est Bureau 400 Québec (Québec) Objet : Plan de sécurité sanitaire COVID-19 pour l'industrie touristique – Fiche sectorielle des Zoos et Aquariums Madame la Ministre, Le 25 mai dernier, un comité de travail composé des huit membres institutionnels accrédités du Québec soumettait un plan de réouverture à l'échelle provinciale pour leur zoo et aquarium. Le but de cette lettre est un complément d’information au document, vous donner notre point de vue et vous assurer notre collaboration lorsque vous et vos collègues déciderez quand et comment nos membres pourront rouvrir. Deux de nos institutions accréditées, définies au Québec comme des musées à vocation scientifique, pourront ouvrir fin juin grâce au décret gouvernemental qui les y autorise depuis le 29 mai. Cette bonne nouvelle en réjouit plusieurs, mais comme ces institutions partagent de nombreuses similitudes avec les autres institutions zoologiques accréditées du Québec, nous nous permettons d’espérer que cela facilitera la réouverture des six autres institutions. Comme toute entreprise, les zoos et aquariums accrédités du Québec ont été durement touchés, leurs sources de revenus s’étant effondrées d’un coup. Néanmoins, la responsabilité des soins aux animaux, unique à nos membres, reste présente et coûteuse. En tant qu'institutions accréditées, nos normes de qualité sont élevées et ne peuvent être compromises. À ce jour, nous pouvons heureusement signaler que le bien-être animal n'a pas été affecté par la pandémie. Le Plan de sécurité sanitaire COVID-19 de l’industrie touristique – Fiche sectorielle des Zoos et aquariums a été rédigé en sachant que les dirigeants provinciaux prendront leurs décisions basées sur l’évolution de la COVID-19 et sur ses conséquences sur les fermetures ou non des frontières provinciales et régionales.
[Show full text]
Gvzoo Winter.Plan.Pdf
2020 Greater Vancouver Zoo WINTER SEASON OCTOBER 2020 5048 – 264 Street, Aldergrove, BC Canada V4W 1N7 Tel: 604.856.6825 I gvzoo.com Greater Vancouver Zoo Winter Season Action Plan Note: With the success we had implementing our COVID-19 plan over the summer and into the fall we hope to only improve our operations further for the upcoming winter season. We will continue this plan until change is needed, however improvements will be made as identified or recommended. GVZoo (continued) Re-Opening Plan: • GVZoo is committed to the safety and health of all our visitors, volunteers, and staff. • GVZoo is committed to protecting the safety, health, and well-being of all GVZoo animals. Overview of Modifications: • To adhere to the current social distancing requirements the GVZoo can support 2300 visitors at one time based on square meters of walkway at 10 sqm/guest (ref: Assiniboine Park Zoo, Winnipeg, AB and Magnetic Hill Zoo, Moncton, NB) • We will further decrease this to be 1600 visitors for the winter season. • Signage and floor markers to encourage physical distancing. • Pathway markers to encourage on-way pedestrian traffic • Enhanced cleanliness will be of the highest priority; there will sanitization stations at all high points of contact. • Birds of Prey presentation and keeper talks will be cancelled to avoid large gatherings of people. • Vivarium will be permanently closed. • The GVZoo will modify hours of operation, open daily from 9 am to 10pm. TICKET HOLDERS/VENDORS/GLOW OR NEWLANDS STAFF are NOT to enter Glow if they are ill or experiencing any of the symptoms listed below and will be denied entry.
[Show full text]
(Hippopotamus Amphibius) AZA Species Survival Plan® Yellow Program
Population Analysis & Breeding and Transfer Plan River Hippopotamus (Hippopotamus amphibius) AZA Species Survival Plan® Yellow Program AZA Species Survival Plan® Coordinator & AZA Studbook Keeper John Davis, Riverbanks Zoo & Garden ([email protected]) Adjunct Population Advisor Colleen Lynch, Riverbanks Zoo & Garden ([email protected]) 2 October 2014 Executive Summary Species Survival Plan® for the River Hippopotamus (Hippopotamus amphibius) The river hippopotamus population at the time of analysis consists of 98 (37.60.1) individuals at 37 institutions in Canada, the United States, and Mexico. The Wild Pig, Peccary, and Hippo Taxon Advisory Group (TAG) designated the River hippopotamus to be managed as a SSP in their 2008 Regional Collection Plan (RCP) with a target population size of 101. This population currently qualifies as a Yellow SSP Program. Of special concern to this population is the high degree of unknownness in the pedigree. Only 55% of the living population’s pedigree is known (i.e., traces back to known or assumed wild ancestors). Genetic management of this population can only be conducted in a rudimentary fashion by avoiding close inbreeding where possible and by attempting to keep family lines equal. However, due to the long lifespans of these animals, even a simple genetic management strategy such as avoidance of close inbreeding will be difficult to implement for those animals with unknown pedigrees and unknown origins. The Program should continue to investigate unknown origin & unknown pedigree animals in order
[Show full text]
Canadian Cooperative Wildlife Health Centre, Volume 7-1, Summer 2000
University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln Canadian Cooperative Wildlife Health Centre: Wildlife Damage Management, Internet Center Newsletters & Publications for July 2000 Canadian Cooperative Wildlife Health Centre, Volume 7-1, Summer 2000 Follow this and additional works at: https://digitalcommons.unl.edu/icwdmccwhcnews Part of the Environmental Sciences Commons " Canadian Cooperative Wildlife Health Centre, Volume 7-1, Summer 2000 " (2000). Canadian Cooperative Wildlife Health Centre: Newsletters & Publications. 42. https://digitalcommons.unl.edu/icwdmccwhcnews/42 This Article is brought to you for free and open access by the Wildlife Damage Management, Internet Center for at DigitalCommons@University of Nebraska - Lincoln. It has been accepted for inclusion in Canadian Cooperative Wildlife Health Centre: Newsletters & Publications by an authorized administrator of DigitalCommons@University of Nebraska - Lincoln. Centre Canadian Canadien Cooperative Coopératif de la Wildlife Santé Health Centre de la Faune Newsletter Volume 7 - 1, Summer 2000 In this issue: News from the CCWHC New Staff Member - Western/Northern Regional Centre Surveillance for West Nile Virus - Summer 2000 Feature Article Dorsal-spined Larvae in Cervids Regional Reports Atlantic Region Organophosphate Pesticide Poisoning of Seagulls - St. John's, Newfoundland Successful euthanasia of a juvenile fin whale Psittacosis in Wild Rock Doves Quebec Region Walleye myopathy The St-Lawrence beluga whale: summary of lesions detected in stranded individuals submitted for necropsy during 1999. Ontario/Nunavut Region Western/Northern Region An Epizootic of Iridovirus in Oregon Spotted Frog Tadpoles (Rana pretiosa) Epidemic Avian Cholera in Double-Crested Cormorants in Saskatchewan Winter Ticks in Stone's Sheep California Bighorn Sheep in British Columbia 1 News from the CCWHC New Staff Member - Western/Northern Regional Centre In July, Dr.
[Show full text]
You and the Zoo Field Trip Package
1 You and the Zoo Field Trip Package Table of Contents: Package Overview 1-3 During Field Trip Activities 7-8 Information Guide 3-4 Post-Trip Activities 9-12 Picture Book Suggestions 5 Bingo sheets 13-15 Pre-Trip activities 6 Description Students will learn basic facts about some of the animals on our African Savannah Route. This includes what they eat, where they live, how they are connected to other animals in the environment, and physical features necessary for survival. This field trip is designed to be an introduction to some of the animals encountered at the zoo. During this time of exploration with a tour guide, students will be encouraged to ask questions to further their knowledge of each animal using inquiry based practice. This field trip is geared towards grades K-3 and is approximately 45 minutes in duration. This Activity Package contains a variety of different activities and resources that educators can use to enhance students’ learning about their “You and the Zoo” field trip experience. Links to the Current BC Curriculum: Science Kindergarten • Plants and animals have observable features (Science: Big Ideas) • Demonstrate curiosity and a sense of wonder about the world (Science: Curricular Competency) • Basic needs of plants and animals (Science: Content) • Living things make changes to accommodate seasonal and daily changes (Science: Content) 2 Grade 1 • Living things have features and behaviours that help them survive in their environment (Science: Big Idea) • Demonstrate curiosity and a sense of wonder about the world
[Show full text]
Reporting Timeline
Moving into the Future? Opinion/Commentary on the Greater Vancouver Zoo June 2019 Prepared for the Vancouver Humane Society www.vancouverhumanesociety.bc.ca By Zoocheck Inc. www.zoocheck.com 1 Contents 1. Introduction..............................................................................................................................................3 2. Greater Vancouver Zoo Reporting Timeline.............................................................................................3 3. Key Issues..................................................................................................................................................3 3.1 Species specific concerns....................................................................................................................3 3.1.1 Raptors.........................................................................................................................................3 3.1.2 Vivarium Species and Sulcata Tortoises housing .........................................................................3 3.1.3 Giraffes ........................................................................................................................................3 3.1.4 Hippopotamus .............................................................................................................................3 3.1.6 Red Fox ........................................................................................................................................3 3.1.7 Squirrel Monkeys
[Show full text]
Western Painted Turtle (Chrysemys Picta Bellii) Pacific Coast Population in Canada
PROPOSED Species at Risk Act Recovery Strategy Series Adopted under Section 44 of SARA Recovery Strategy for the Western Painted Turtle (Chrysemys picta bellii) Pacific Coast population in Canada Western Painted Turtle Pacific Coast population 2018 Recommended citation: Environment and Climate Change Canada. 2018. Recovery Strategy for the Western Painted Turtle (Chrysemys picta bellii) Pacific Coast population in Canada [Proposed]. Species at Risk Act Recovery Strategy Series. Environment and Climate Change Canada, Ottawa. 2 parts, 31 pp. + 59 pp. For copies of the recovery strategy, or for additional information on species at risk, including the Committee on the Status of Endangered Wildlife in Canada (COSEWIC) Status Reports, residence descriptions, action plans, and other related recovery documents, please visit the Species At Risk (SAR) Public Registry1. Cover illustration: © Kym Welstead Également disponible en français sous le titre «Programme de rétablissement de la tortue peinte de l’Ouest (Chrysemys picta bellii), population de la côte du Pacifique, au Canada [Proposition] » © Her Majesty the Queen in Right of Canada, represented by the Minister of Environment and Climate Change, 2018. All rights reserved. ISBN Catalogue no. Content (excluding the illustrations) may be used without permission, with appropriate credit to the source. 1 http://sararegistry.gc.ca/default.asp?lang=En&n=24F7211B-1 RECOVERY STRATEGY FOR THE WESTERN PAINTED TURTLE (Chrysemys picta bellii) PACIFIC COAST POPULATION IN CANADA 2018 Under the Accord for the Protection of Species at Risk (1996), the federal, provincial, and territorial governments agreed to work together on legislation, programs, and policies to protect wildlife species at risk throughout Canada. In the spirit of cooperation of the Accord, the Government of British Columbia has given permission to the Government of Canada to adopt the Recovery Plan for the Painted Turtle - Pacific Coast Population (Chrysemys picta pop.
[Show full text]