Greater Vancouver Zoo Customer Service Representative Role Overview As a Customer Service Representative (CSR) at The Greater Vancouver Zoo, we are looking for a dynamic individuals who can work within a team to provide our guests with an exceptional customer service experience. Requirements include a positive attitude, ability to up sell, professionalism, excellent communication skills, strong interpersonal skills and an eagerness to put your passion for wildlife to work. Required Skills and Qualifications • Highschool Education. • Previous experience in providing excellent customer service. • Ability to greet visitors in a friendly manner and exceed guests’ expectations. • Outgoing and effectively be able to work on a team and individually. • Strong communication and active listening skills. • Customer oriented and ability to adapt/respond to different types of characters. • Ability to multi-task and manage time effectively. • Previous experience at the Greater Vancouver Zoo is an asset. Duties and Responsibilities • Processes and verifies online tickets, memberships, and gift certificates. • Processes cash and credit card transactions. • Enters information into POS systems. • Processes new and renewal membership, address and name change, and lost membership card transactions. • Answers questions and relays information regarding memberships, tours, donations, and related inquiries. • Handles member problems and complaints. • Answers telephone and replies to routine inquiries. • Processes correspondence as assigned. • Assists with special events as needed. • Adheres to all GVZoo and department policies and practices. • Practices the GVZoo SOP Customer Service Standards. 5048 – 264 Street, Aldergrove, BC Canada V4W 1N7 Tel: 604.856.6825 I gvzoo.com Contract Term June 1, 2020 until September 30, 2020 Interested applicants are preferred to be available any of the seven days of the week, holidays and weekends required. Starting Wage: Minimum wage Please email your resume to Alison Warburton Customer Service and Gift Shop Manager [email protected] NOTE: CANDIDATES MUST BE AVAILABLE FOR INTERVIEW 5048 – 264 Street, Aldergrove, BC Canada V4W 1N7 Tel: 604.856.6825 I gvzoo.com .