Greater Vancouver Zoo Customer Service Representative
Greater Vancouver Zoo Customer Service Representative Role Overview As a Customer Service Representative (CSR) at The Greater Vancouver Zoo, we are looking for a dynamic individuals who can work within a team to provide our guests with an exceptional customer service experience. Requirements include a positive attitude, ability to up sell, professionalism, excellent communication skills, strong interpersonal skills and an eagerness to put your passion for wildlife to work. Required Skills and Qualifications • Highschool Education. • Previous experience in providing excellent customer service. • Ability to greet visitors in a friendly manner and exceed guests’ expectations. • Outgoing and effectively be able to work on a team and individually. • Strong communication and active listening skills. • Customer oriented and ability to adapt/respond to different types of characters. • Ability to multi-task and manage time effectively. • Previous experience at the Greater Vancouver Zoo is an asset. Duties and Responsibilities • Processes and verifies online tickets, memberships, and gift certificates. • Processes cash and credit card transactions. • Enters information into POS systems. • Processes new and renewal membership, address and name change, and lost membership card transactions. • Answers questions and relays information regarding memberships, tours, donations, and related inquiries. • Handles member problems and complaints. • Answers telephone and replies to routine inquiries. • Processes correspondence as assigned. • Assists with special events as needed. • Adheres to all GVZoo and department policies and practices. • Practices the GVZoo SOP Customer Service Standards. 5048 – 264 Street, Aldergrove, BC Canada V4W 1N7 Tel: 604.856.6825 I gvzoo.com Contract Term June 1, 2020 until September 30, 2020 Interested applicants are preferred to be available any of the seven days of the week, holidays and weekends required.
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