Priorities for Performance Report | 2017 - 2021

/ Healthy Cornwall / Homes for Cornwall / Green and prosperous Cornwall / Connecting Cornwall / Democratic Cornwall

This is an interactive document. Elements have roll over and clickable content to add more detail or to help navigate. You can use the arrow buttons to click through page by page or hover over graphics to see the link. You can use the navigation bar www.cornwall.gov.uk on the top of pages to move to each section. Immediately following the elections in May 2017, the Council agreed five Priorities for Cornwall as our aims, measures and roadmap to delivering the priorities that residents told us matter most to them. Despite the unprecedented challenges faced over the past four years, most notably responding to the Covid-19 pandemic over the last 12 months, we have remained focused on delivering those aims and measures. Ahead of the next Cornwall Council elections in May 2021, this performance report sets out how far we’ve come in delivering on the commitments we made to the people of Cornwall four years ago.

Priorities for Cornwall Performance Report 2017 - 2021 | 2 Welcome In 2017 the Council set five Priorities for Cornwall for the organisation to focus on delivering over the next four years. Despite the significant and foreseen challenges faced, particularly over the last year, the Council has worked tirelessly to ensure the commitments made in 2017 have been met. The achievements set out in this performance report are credit to the Council This has been particularly evident over the last 12 months as Cornwall rallied and members, officers and our partners. Setting the Priorities for Cornwall in 2017 stood united in dealing with the Covid-19 pandemic. Many lives and livelihoods have ensured that everyone has been pulling in the same direction for the past four years, been saved as a result of Cornwall’s inbuilt durability, ingenuity and empathy of this with the sustained and combined effort reflecting the achievements of a united special society. We must draw on these qualities over the coming years to ensure we ‘team Cornwall’. ‘bounce forwards’ and recover from the economic impact of the pandemic. The Priorities for Cornwall were identified and agreed in response to the key issues Cornwall is strong and shines brightest in adversity - exactly as depicted in the emerging from the Council’s 2017 residents’ survey. When asked to identify the flag of St Piran - a cross of ore embedded in granite. Our people give Cornwall its key aspects of life in Cornwall requiring improvement, residents ranked road and resourcefulness and its resilience. pavement repairs first, followed by affordable decent housing, hospital services, The sense of renewed community spirit that we’ve witnessed over recent months, wage levels, the level of traffic congestion and care for the frail and elderly. alongside the progress made over the past four years and showcased in this Having listened to the views of Cornwall’s residents the five Priorities for Cornwall performance report, give hope that our new 2050 Vision ‘Gyllyn Warbarth, Together for the next four years were set: Healthy Cornwall, Homes for Cornwall, Connected We Can: The Cornwall Plan’ can become a reality. Continuing to work together we Cornwall, Green & Prosperous Cornwall and Democratic Cornwall. We also agreed a can create a cleaner, greener, fairer and more inclusive Cornwall. set of values which the Council has lived and breathed since 2017 - We listen: We are Meur ras onen hag oll. responsible: We act in the best interests of Cornwall. Throughout this performance report we have tried to show examples of how the Council has fulfilled those values and responded positively to the needs of residents and businesses. To highlight just a few, since 2017 the Council has provided 1,000 extra affordable homes, we have increased investment in adult social care by £20m per year, we have taken tangible steps to create a carbon neutral Cornwall by 2030, we are now paying the real Living Wage to our staff and those employed by our suppliers and we have created the first rural integrated passenger transport network. Julian German, Kate Kennally, Leader of Cornwall Council Chief Executive Our achievements over the past four years have been made possible by working with many incredible partners, who share our desire to improve the quality of life for One and All in Cornwall.

Priorities for Cornwall Performance Report 2017 - 2021 | 3 A-dhistowgh ow sewya etholansow Konsel Kernow mis Me 2017, an Konsel a unnverheas pymp Ragwir rag Kernow avel agan amkanow, musuryow ha mappa fordh rag delivra an ragwiryow a lavarsons trigoryon dhyn bos an posekka ragdha. Despit an challenjys na welsyn bythkweyth kyns dres an beder vledhen yw passyes, yn arbennik gorthebi dhe’n pandemik Kovid-19 dres an vledhen ma, ni re fogellas hwath war dhelivra an amkanow ha musuryow na. Kyns an nessa etholansow Konsel Kernow yn mis Me 2021, an derivas gwrythyans ma a dhiskwedh myns may telirvsyn an omriansow a wrussyn dhe’n pobel a Gernow nans yw peder bledhen.

Derivas Gwrythyans Ragwiryow rag Kernow 2017 - 2021 | 4 Dynnargh Yn 2017 an Konsel a settyas pymp Ragwir rag Kernow rag an kowethas dhe fogella war dhelivra dres an nessa peder bledhen. Despit an challenjys meur hag anragwelys, yn arbennik dres an vledhen yw passys, an Konsel re oberas heb powes dhe surhe bos an omriansow gwyrs yn 2017 kowlwrys. An kowlwriansow diskwedhys y’n derivas gwrythyans ma yw kredit dhe eseli an Hemm o apert yn arbennik dres an vledhen ma ha Kernow a dhaskuntellas ha Konsel, sodhogyon ha’gan kesparow. Settya an Ragwiryow rag Kernow yn 2017 sevel unys yn unn dhyghtya gans an pandemik Kovid-19. Lies bewnans ha pygans a surheas bos pubonan ow mos y’n keth tu rag an beder vledhen yw passyes gans re beu gwithys avel sewyans duryadewder ynbyldyes Kernow, hy ynjinieth ha assay sostenys ha kesunys ow tiskwedhes kowlwriansow ‘para Kernow’ unys. keskonvedhes an gemeneth arbennik ma. Res yw dhyn tenna a’n kwalitas ma dres an vledhynnyow a dheu dhe surhe ni dhe ‘ ’ ha yaghe dhyworth An Ragwiryow rag Kernow veu aswonnys hag unnverhes dhe worthebi orth an aslamma yn-rag effeyth erbysiedh a’n pandemik. posekka maters usi ow sevel dhyworth arhwilans a drigoryon gans an Konsel yn 2017. Govynnys dhe leverel an maters posek rag bewnans yn Kernow gans edhom Krev yw Kernow ha hi a splann an golwa yn termynyow kales - poran dell yw a wellhe, trigoryon a worras ewnansow fordhow ha konsow yn kynsa, sewys gans diskwedhys yn baner Peran. Agan pobel a re dhe Gernow hy ynjynieth ha’y treven resnadow kemeradow, gonisyow klavji, kowlans daromres ha gwith rag an gwedhynder. dus woliadow ha koth. An klewans a spyrys kemeneth nowedhys a welsyn dres an misyow ma, keffrys Wosa koslowes orth tybyansow an drigoryon Kernow, an pymp Ragwir rag Kernow ha’n avonsyans gwrys dres an beder vledhen yw passyes ha diskwedhys yn derivas rag an nessa peder bledhen veu settys: Kernow Yaghus, Anedhow rag Kernow, gwrythyans, a re govenek agan Ragwel 2050 ‘Gyllyn Warbarth: An Towl Kernow’ Kernow Gevrynnys, Kernow Las ha Sewen ha Kernow Werinel. Ni a unnverheas dhe allos bos gwirvos. Ow pesya dhe gesoberi, ni a yll gwruthyl Kernow yw glanna, ynwedh fardel adalvosogethow neb re wrug an Konsel bewa hag anella a-dhia glassa, gwiwa ha moy dalghus. Meur ras onen hag oll. 2017 - Ni a woslow; Ni yw omgemeryansek; Ni a wra an pyth yw an gwella rag Kernow. Dres an derivas gwrythyans ma, ni re assayas dhe dhiskwedhes ensamplow a fatel gowlwrug an Konsel an talvosogethow na ha gorthebi yn posedhek dhe’n edhommow a drigoryon ha negysyow. Dhe bosleva marnas nebes, a-dhia 2017 an Konsel re brovias 1,000 moy anedhow resnadow, ni re ynkressyas kevarghow yn teveswith socyal gans £20m pub bledhen, ni re gemeras kammow gwir dhe wruthyl Kernow garbon diduel kyns 2030, yth eson ow tyli an Gober Bewa gwiw dhe agan mayni ha dhe’n re na arvethys gans agan Julian German, Kate Kennally, provioryon ha ni re wrug an kynsa rosweyth karyans powek ewngemyskys. Ledyer Konsel Kernow Pennweythresek Agan kowlwriansow dres an beder vledhen yw passyes re beu gwrys possybyl der oberi gans lies kespar marthys neb a gevren agan hwans dhe wellhe kwalita bewnans rag Onan hag Oll yn Kernow. Derivas Gwrythyans Ragwiryow rag Kernow 2017 - 2021 | 5 Our priorities for Cornwall

We will work with the people of Cornwall and use our resources wisely to protect and enhance our unique environment, create more homes and jobs for our residents and ensure everyone can live well and safely together. Our values Our aims We listen: Ensure everyone can live well and we will work with the people of Cornwall safely together We are responsible: Create more homes and jobs for residents we will use resources wisely Protect and enhance the environment We act in the best interests of Cornwall: putting people first

Priorities for Cornwall Performance Report 2017 - 2021 | 6 Healthy Homes for Green and Connecting Democratic Cornwall Cornwall prosperous Cornwall Cornwall Cornwall Better health for Provide 1,000 homes Use Council land to Improve sea, road, Communicate better everyone through the Council create jobs rail, air and bus with our communities Protect and improve Raise standards Invest in skills required networks Lobby for fair funding the lives of vulnerable of privately rented by employers Link bus and rail To seek further adults homes More apprenticeships timetables, ferries and devolution from Provide care for Bring empty Pay the Living Wage the airport Whitehall to Cornwall hospital leavers (less properties back into Foundation living wage Give communities and within the Duchy time in hospital) use Reduce waste by more influence to Make Cornwall Brexit improve roads Increase the aspirations Support Land Trusts increasing reuse and ready for our young people and other providers recycling Enhance broadband Strengthen local and mobile democracy, local Children are healthy, to deliver homes Support the connectivity decision making and safe and protected from Lobby to protect development of local service delivery harm residents impacted renewable energy and environmental growth Fewer children living in by welfare reform poverty Fewer people living in Aspiring to a clean Cornwall residents and fuel poverty visitors are proud of

Priorities for Cornwall Performance Report 2017 - 2021 | 7 Healthy Cornwall Cornwall Council has worked with our partners across the public, private and voluntary sectors to improve health and care for adults and make sure Cornwall’s children’s services are best in class. Our public health and community safety teams have enabled improvements in wellbeing, resulting in heathier lifestyles and safer communities.

Funding for adult social care/ We have Our priorities Our achievements improved care for vulnerable and older Best in the SW/ In 2019, Ofsted judged the adults and increased investment in adult • Better health for everyone. Council’s children’s services as Outstanding social care so we can care for the growing number of vulnerable and older adults in • Protect and improve the lives – a rating that ranks in the top 10% in the country and the best in the South West. Cornwall who need our support. That has of vulnerable adults. School places/The Council has created freed up over 7,000 hospital beds a year by • Provide care for hospital over 1,700 extra school places and ensured ensuring people get the care they need to leave hospital without delay, once they are leavers (less time in hospital). that 94% of children get a place in their first choice of school, and over 99% gain a place well enough. 91% of people we care for and • Increase the aspirations for in one of their three preferred schools. support say that our services make them feel safe and secure. our young people. Responding to the pandemic/The Council’s public health team were one Care apprenticeships/We have been able • Children are healthy, safe and of the first in the country to introduce to redirect some of our ‘apprenticeship protected from harm. local case reviews to track, trace and levy’ investment monies into local care companies to support apprenticeships, • Fewer children living contact individuals to reduce the spread of Covid-19. encouraging 100 people into a career in the in poverty. care profession.

Do that one thing you’ve been thinking about for a while but not had the courage to do. For The percentage of residents feeling safe outside in their me, volunteering just gives me a reason to get up in local area during the day increased from 86% in 2017 to the morning. 94% in 2020, with those feeling safe outside after dark increasing from 64% to 77% over the same period. Lynn Bartrip-Kay from was one of the finalists in Cornwall Council’s ’60 over 60’ search for inspiring people who are ageing and living well. She helps businesses in Newquay to be dementia friendly through the Purple Angel Programme.

Priorities for Cornwall Performance Report 2017 - 2021 | 8 Our public health and community safety achievements Hospital outreach Domestic abuse MJ Awards Innovative new We Are 5 Years of Public team commissioned and sexual violence finalist for With You community Health joining by Safer services awarded improved healthy drug and alcohol services Cornwall Council Cornwall to First Light and pregnancy at commissioned from the NHS Barnardo’s scanning service 2017 2018 National 16 days Sugar Smart – Safer Towns of action against Council hosts Local Healthy champs team Cornwall signs up programme gender-based Heroes photography launch oral care and as a front runner launched in violence supported exhibition to raise people with learning ten towns in 10 safer towns awareness of mental disabilities campaign health issues over ten days 2019

Yzup Cornwall appointed to Drug and Alcohol Action Team 437 Safe Places are Recommissioning of sexual Vulnerable the government’s advisory and Coastline Housing win registered throughout health services to include women’s unit council on the misuse of recognition for supported Cornwall managed by the brand new online provision opens drugs (young people) housing Healthy champs team 2020 Drug and .alcohol Drive-through flu vaccination centres Pandemic response – Cornwall COVID-19 protocol £131.5k Virtual lifestyle opened up at Stithians showground, is one of first areas to do case developed to award for assessments Eden Project, , Royal review services above and accommodate the Safer Summer developed for people Cornwall Showground, China Fleet beyond national test and trace homeless safely scheme during the pandemic Country Club,

Joint Cornwall and Rapid community First pilots of multi- Rough sleeper alcohol and Isles of Scilly Health testing set up to help agency public health drugs grant secured - the and Wellbeing reduce transmission and police approach third highest award in Strategy 2020 -2030 of coronavirus to tackle serious and the country launched organised crime 2021

Priorities for Cornwall Performance Report 2017 - 2021 | 9 Midwifery and Public Health Midwifery and Public Health joined forces in 2018 to improve maternal health and give babies the best start in life. By supporting women and Severe child obesity their families with smoking cessation, smoke free homes and cars, the smoking quit rate in pregnancy increased from 27% to 40%. reduced Our fishing communities in 10-11 year olds in Cornwall’s fishing communities are Cornwall since 2017 benefitting from improved health and wellbeing through the SeaFit Launceston Programme delivered by the Council’s healthy lifestyle advisor. NHS Health Checks delivered at quayside in , , Cadgwith, Newquay, , Padstow £915Kinvestment secured in Social and Mevagissey. Prescribing scheme 79% Gunnislake of patients say it has improved their health and wellbeing

Newquay Saltash 10 smokefree play parks St Austell Launched across Cornwall in areas of Looe deprivation in , St Austell, Looe, Liskeard, Launceston, Newquay, Illogan park, Hayle, Bodmin. Personalised mental health support People supported in job centres across St Ives Cornwall with personalised mental health support leading to employment thanks to a new contract between the Council and DWP. 7 years Falmouth Since August 2020, 159 people have been of lives saved by tackling Penzance supported with action plans & sign posting, smoking and illegal 78% moved closer to employment, 80% said tobacco since 2017 they experienced a positive impact on their mental wellbeing.

Leisure 20% increase centre in people stopping smoking between 2017 and 2020/21

Priorities for Cornwall Performance Report 2017 - 2021 | 10 Bude Integrating services New integrated domestic abuse and sexual violence service commissioned for Cornwall and Isles of Scilly - redesign of services bringing 14 contracts to 1 provider and national partnership with First Light and Barnardo’s. 4,900 people experiencing abuse supported in last 12 months. Tackling anti-social behaviour Tackling anti-social behaviour and Camelford Launceston street drinking in partnership, the Anti-Social Behaviour Team and Z cards Devon & Cornwall Police obtained Developed in response to feedback people trained to identify risk and an order to close premises in Saltash 4000+ from communities worried intervene early for drugs, alcohol Padstow due to ongoing anti-social behaviour about reduced police visibility and disorder bringing respite for and mental health issues Wadebridge and notGunnislak knowinge where to find surrounding residents. The work of help, the Z cards are part of the the joint teams has ensured residents Bodmin new Community Safety Toolkit, have good knowledge of how to report Liskeard promoting support available in all issues. 10 safer towns communities across Cornwall. Newquay Saltash, Liskeard, Bodmin, St Austell, Newquay, Saltash Hospital Outreach Team 4000people with drug and/ Truro, Falmouth, Camborne, Redruth and Penzance. St Austell Rapid response team embedded in or alcohol dependency Looe RCHT for the most complex users of supported in 2020 through alcohol and other drugs. We Are With You – new community drug and Truro Cornwall leading the way alcohol service Cornwall leads the way nationally in saving lives with Naloxone - an emergency antidote St Ives Redruth Camborne to opiate overdose, reversing the life- threatening effects of an overdose. Over the last ten years, 78 lives have been saved in 100%of staff in education settings, Over the complex needs accommodation services. from Early Years, through to Falmouth Penzance Commissioned housing provider, Cosgarne colleges and further education last 4 years Helston Hall, has received an innovation award from providers, trained to recognise WRAP (Workshop to Raise the Charities Bank and in December 2019, and respond to the signs of Awareness about Prevent) Coastline Housing and the DAAT received radicalisation in young people. delivered to 55,000+ individuals in education and other a Judges Recognition for the Markel Third organisations, including the Sector Care Awards. voluntary and community sector.

Priorities for Cornwall Performance Report 2017 - 2021 | 11 Our children, young people and families achievements One Vision Partnership Funded 15 hours of free Helped 75% of children The Cornwall Music Education Plan sets the foundation early education for all three leaving care in Cornwall Hub ‘Songfest’ for a Children and Young and four year-olds and the gain education, training has schools from State of the Art provision for People Transformation most disadvantaged two or employment across Cornwall SEN Children at Trevithick Plan 2017-20 year olds ‘Rockin All Over Primary Academy The World’ 2017 2018

Young people living in care achieve their Child mental health services HeadStart best ever SATS results and successes in A Kernow’s work with Newquay Tretherras levels lead to university for others through School was cited as a model example the Virtual School programme - House of Commons Science and Technology Committee

Cornwall’s children’s services Family Hubs created complete a remarkable 2019 Together for Families making it easier across Cornwall to support transformation in Ofsted for families to access education, children and families ratings from ‘Inadequate’ in health and social care services 1999 to ‘Outstanding’ in 2019

500 Shoes – The campaign 82% of users who are highlighted the 500 young people Daily Mile A new Free School located at satisfied with the help in care across Cornwall in 2019 launches in Bodmin for children with special they received from the and almost doubled the number Cornwall’s educational needs is approved Council’s children and of foster carer enquiries schools family services

Cornwall to be the Closing The Gap - Child sexual exploitation and Child 2020 first area in to report highlights the RHRB - Real Heroes Read sexual awareness campaigns launched implement a Trauma success in Cornwall of Books Inspiring children – identified by Ofsted, which targets help Informed Programme building links between under 5 through the for the victims of of exploitation/abuse in schools employers and schools power of telling stories and identifying how to spot the signs

Priorities for Cornwall Performance Report 2017 - 2021 | 12 Bude Richard Lander School The first secondary in Cornwall to be recognised with Sugar Smart status by the Healthy Schools Programme families across that looks to optimise health by promoting healthy Cornwall at any diet and reducing sugar consumption. one time receiving Over support directly Achieved OFSTED recognition of from our Early The Daily Mile Outstanding Help Services Children from King Charles Primary Camelford 2,000 for our children and family services Launceston School in Falmouth have run, jogged or which are amongst the best in the country walked enough miles to almost reach Australia. They are one of 90 schools across Cornwall that signed up to the Daily Mile, supported by Cornwall Padstow Wadebridge Council’s Healthy Schools team, that Gunnislake inspires young people to get more active. Bodmin Liskeard

SEN provision Newquay New Family HubsSaltash State of the Art provision for SEN Based right across Cornwall the BookTrust Children at Trevithick Primary Academy St Austell LooeHubs will deliver on the promise of a pledges in Cambourne The new extension ‘One Front Door’ access to services. features therapy and sensory rooms, They will host health professionals, touch screen technology and calming £658,125 Truro family support workers and voluntary in books and resources to Cornwall to indoor and outdoor teaching areas. groups with services shaped to meet get more children and families reading the needs of the local communities. St Ives Redruth Camborne Headstart Kernow Provided an extra Created over Child mental health Falmouth services HeadStart Penzance Kernow’s work with Helston Newquay Tretherras 1,700 School was cited as a £13ma year, provided for children’s extra school places in Cornwall – model example in a mental health, nursing and helping us ensure 94% of children get report from the House of social care support a place in their first choice of school, Commons Science and and over 99% gain a place in one of Technology Committee. their three preferred schools.

Priorities for Cornwall Performance Report 2017 - 2021 | 13 Our adult care achievements £1.95m secured to help people Collaboration with New domiciliary care with learning disabilities move Children and Families and care home contracts from institutional settings to Commissioning to deliver a commissioned with live more independently whole-age Carers Service Foundation Living Wage 2017 2018

Extended 3 Specialist team appointed 7 new spacious one- Kemeneth project year funding for Unison’s Ethical for Deprivation of Liberty bedroom homes built launched increasing mental health Care Charter Safeguarding (DOLS) and to support learning access to reablement respite service Mental Capacity Act referrals disabled adults signed by Council 2019 60 over 60 campaign Capital funding ‘Virtual’ 40% of new referrals launched to highlight the grants to support Health and diverted through Carers’ parking permit achievements of sixty development Care Academy our access teams to scheme supported inspirational residents over 4,000 carers of Technology developed local support Enabled Care living and aging well

Creation of a career pathway A co-produced internal 47,500 individuals supported and enhanced opportunities and external workforce between Lifeline, Tremorvah for apprentices and trainee strategy developed and Cornwall Equipment social workers Loan Service 2020

Increased use of Average costs of care Social Care reablement by packages halved Contract signed to Delayed 75% enabling more connecting people to local Cornwall’s residential homes involved in deliver 750 extra care Transfers of Care people to live for community support and national pilot reuniting residents with their housing units over the reduced by 40% longer at home reducing demand relatives and friends during pandemic next seven years

2021

Priorities for Cornwall Performance Report 2017 - 2021 | 14 Bude Partnership working Delivering significant change at a time of increasing demand on Adult Social Care, our partnership with Elemental has helped residents to access community activities pre- Covid - volunteering, group learning, 60 over 60 campaign gardening and more. Care apprenticeships Cornwall’s 60 over 60 campaign launched Camelford Were offered to nearly 100 people to celebrate Cornwall’s most inspiring over Launceston across Cornwall with the support of 60’s who were ageing and living well across the Council redirecting some of the Cornwall. People had demonstrated a ‘apprenticeship levy’ investment longstanding commitment to participating in monies into local care companies to a sport, working as a volunteer or taking an support apprenticeships, encouraging Padstow active role in their local community, which they Wadebridge more people into a career in care, as had carried on with into their 60’s and beyond. Gunnislake well as providing 200 Council-based apprenticeships. Bodmin Liskeard

Over Newquay Saltash

St Austell 7,000 Looe 24% hospital bed days a year Truro increase freed up since 2017 in the number of people with Learning Disability Support St Ives Redruth who have a paid job Camborne Help for those leaving hospital Falmouth Council’s reablement service (STEPS) Penzance re-designed to focus on people Helston getting home quickly from hospital, 91%of people cared for and support say significantly increased capacity to that our services make them feel safe receive referrals for an additional 2000 and secure people every year, doubling the target 11%more older people are going of 1000. A decrease of 33% in people home after a stay in hospital, Extra-care waiting in hospital who could go home. rather than going into care housing sites Priorities for Cornwall Performance Report 2017 - 2021 | 15 Homes for Cornwall Cornwall Council believes that everyone should have a decent roof over their head. So, we have worked tirelessly with housing associations, community-led housing groups and developers to support them in providing affordable, quality and accessible homes.

Our priorities Our achievements • Provide 1,000 homes through Preventing homelessness/ £47m Housing Infrastructure the Council. Figures, independently verified by Funding/ Homeless Link and agreed by partner The Council secured funds to build the • Raise standards of privately agencies in Cornwall, show that as a result Truro Northern Access Road and bring rented homes. of the Council’s efforts and initiatives the forward the development of new homes. number of people sleeping rough on our Also, recognition by the Government’s • Bring empty properties back streets on a single night had fallen by 70% Garden Communities Programme that into use. to only 29 in 2020 when compared to 2016. Langarth Garden Village sets out a vision for high-quality place making, • Support Land Trusts and other Providing 1,000 homes/ communities with local character, providers to deliver homes. integrated transport and green spaces Since 2017 the Council has succeded in for residents. • Lobby to protect residents providing 1,000 much need decent homes impacted by welfare reform. for local people across Cornwall, with many Defeating dereliction/ more due to be completed in 2021 thanks We are increasing Cornwall’s housing • Fewer people living in fuel to the continued support of partners. capacity by bringing more empty homes poverty. https://vimeo.com/512979486 back into use.

Vistry Partnership is really proud to work with Cornwall Council. Our Cornwall Land Initiative is an excellent example of how we’ve worked together collaboratively to 3,500 enable development, support growth and deliver new homes Homes have been made more energy efficient thanks to the Council since 2017, with 660 homes for people across Cornwall. have been fitted with first time central heating Kathryn Pennington, Vistry Partnerships

Priorities for Cornwall Performance Report 2017 - 2021 | 16 Our Homes for Cornwall achievements

Housing Rough sleeper Housing Development National Development reduction Programme approved private rented energy Programme strategy and land acquired for efficiency pilot Pilots start launched new homes 2017 2018 Houses in Multiple Treveth Occupation New rough developments First Gypsy £39m committed to acquire licensing expansion sleepers established and Traveller temporary accommodation to regulate more transit site opens hub opens properties 2019

HDP Pilot – The Chi Winder National Coppers, Tolvaddon Rough sleeping homeless housing completed reduced by 75% centre opens retrofit pilot launched 2020

400 accommodated Homelessness and 3,500 homes adapted £200m committed in Covid emergency Rough Sleeping for disabled adults and for a new generation of response Strategy launched children to date Council homes

Empty homes 1,000 homes Major milestones reduced to provided in plans to deliver national average through Langarth Garden Village for first time the Council since 2017 2021

Priorities for Cornwall Performance Report 2017 - 2021 | 17 Bude Supported housing New transit site open Launceston housing To meet the needs of adults with Cornwall’s first transit stopping Land at Link Road in Learning Disabilities, two purpose- site for Gypsies and Travellers has Launceston has been bought £205mthe value of the Council’s Housing designed schemes have been developed opened. At South Treviddo near with planning permission Development Programme between that provide permanent, safe housing Liskeard, it can be used for stays of up for up to 275 homes, a pub, 2017 and 2021 for individuals to live independently to three months a year, with pitches restaurant and supermarket. in our communities. These schemes to accommodate up to 15 caravans. This adds to the Council’s at Porthpean Road in St. Austell and Housing Development St. Clare in Penzance have been very Programme already in place Camelford in Bodmin and Tolvaddon. successful and provide 15 flats across Launceston the two sites, with a communal facility in each location.

Padstow Wadebridge Gunnislake Calstock Dobwalls Bodmin Liskeard of successful homeless prevention outcomes achieved Newquay Saltash between 2018 and 2021 Pelynt St Austell 70% Looe Goonhavern Carlyon St Erme Truro Working with community housing groups Plans by Rame Peninsula Trust, with Council support, to renovate three Council-owned former Veryan coastguard’s cottages in Cawsand have been 380long-term unoccupied homes St Ives Redruth brought back into use by our Camborne recognised nationally. These homes will be let to Empty Properties Team local households, as affordable housing.

Falmouth Help deliver over Since 2017 the Council Penzance has prevented over Helston Langarth Garden Village Masterplan developed and land acquired for this new Complete On-site 10,000 garden community of over new homes for Cornwall - more than one in four 2,600 3,000 homes, schools, health households in Cornwall from 2021 of which are affordable homes for people with a becoming homeless by giving start due and other amenities. connection to the local community. them early help and support Priorities for Cornwall Performance Report 2017 - 2021 | 18 Green and prosperous Cornwall Cornwall proves that green aspirations and economic aspirations can go hand in hand. Cornwall Council declared a climate emergency in 2019. Since 2017, average employee wages have risen as a result of the Council paying the Foundation Living Wage.

Our priorities Our achievements • Use Council land to create jobs. Better wages/ Average workplace Buying local/ Cornwall Council invests earnings in Cornwall have risen by nearly 61% of its third-party spend on Cornish • Invest in skills required by current 5% over the last four years, from £18,917 businesses, products and services, up from and future employers. in 2017 to £19,847 in 2020, showing 54% in 2017, a vital endorsement of the • More apprenticeships. our commitment to a fair wage for all. quality available on our doorstep. This is supported further by Cornwall • Pay the Living Wage Foundation It’s in our nature/ Our Green Council paying a real living wage to our Infrastructure for Growth (Making Space living wage. employees since 2017, and insisting that for Nature) project was named as the best • Reduce waste by increasing reuse our contractors do the same. This has biodiversity project in the country in the and recycling. resulted in an extra £10 million going into BIG Biodiversity Challenge 2020 awards. the pockets of the lowest paid workers in • Support the development the county. Flood funding/ In 2019, Cornwall Council of renewable energy and was awarded a £487,200 funding boost to Investing in the economy/ During 2017- help homes and businesses become more environmental growth. 2021, £210 million of external investment resilient to flooding. This will encourage • Aspiring to a clean Cornwall that was secured by Cornwall Council for the use of flood doors, hard floors and residents and visitors are proud of. economic growth projects, supporting electrics raised off ground level. 3,500 businesses and creating 6,500 jobs.

The Forest for Cornwall is a really strong initiative made by the Council. It is ambitious, but it’s been well planned, it’s got very clear targets and aims. Ross Kennerley, Regional Manager of the Woodland Trust

Priorities for Cornwall Performance Report 2017 - 2021 | 19 Our Green Cornwall achievements

Cornwall has the highest Prestigious Green Council supports number of blue Flags for four geothermal energy flags in the UK Cornwall parks scheme at Eden

2017 2018 2019

Council backs StARR Cabinet backs Cornwall Council declares project to reduce flood risk New household waste and Carbon Neutral a Climate Emergency in Par and recycling centre opens in Truro Cornwall Action Plan

First trees as part of New waste, recycling and 50,000 trees planted New fleet of fire engines with the Forest for Cornwall clean engine technology and planted in Saltash food collection contract towards the Forest awarded to Biffa for Cornwall reduced emissions 2020

Cabinet give Cornwall’s Cornwall becomes one New Saints Way Wildflower meadows Climate Emergency of five Local Nature cycling and walking transform Cornwall’s DPD go ahead Recovery Strategy pilots routes open green deserts into wildlife-friendly spaces

Funding secured for New 2.3MW smart- Six Council farms pilot 57,000 more trees for Cornwall 150 more electric grid wind turbine at technology to produce as part of the Woodland vehicle charge points Ventonteague installed new biogas fuel Trust’s More Woods Scheme across Cornwall

Priorities for Cornwall Performance Report 2017 - 2021 | 20 Bude Electric vehicle Smart Grid energy charging points A 2.3 megawatt (MW) smart-grid wind More than £3.5m is being turbine has been installed on Council- spent on installing 150 new owned land at Ventonteague, near electric vehicle charging Carland Cross. The turbine is the first of points across Cornwall. its type and will power the equivalent The ERDF is contributing of around 1,400 homes and help cut £2.9m and Cornwall Council carbon emissions. It will generate £725,000. The points will enough renewable electricity to reduce be installed in locations Cornwall’s greenhouse gas emissions Camelford Launceston including Council-owned car by more than 2,800 tonnes a year over parks and in areas with few the next two decades. or no charging points. It will bring the number of public 1,400homes charging points available to Padstow The equivalent to be Wadebridge more than 360 by 2023. powered by Cornwall’sGunnislak e first smart grid- connected wind turbine Bodmin Liskeard

Newquay Saltash tonnes St Austell per year of40.43% Cornwall’s annual electricity Looe 3,300 consumption is generated reduction in Cornwall’s greenhouse from Cornwall’s renewable emissions over the next 20 years due to its electricity capacity Truro first smart grid-connected wind turbine.

Redruth St Ives Whole House Retrofit Camborne The Council is one of three local authorities across the country to secure Falmouth Government funding to start work on a Penzance Ambitious plans for renewable fuel become pioneering programme to make residents’ Helston a reality homes more energy efficient. The £4.2m The Council is funding a £1.58m project with local pilot scheme is also receiving funding company Bennamann to turn methane gas from from the Council and its energy partner six Council owned dairy farms into a biogas using SSE to make improvements to 83 homes Trees for Cornish towns technology on the farms. The biogas is then used to fuel managed by Cornwall Housing, including = Phase 1 - 2019/2020 = Phase 2 - 2020/2021 Cormac’s fleet of 77 converted road maintenance trucks, ground source heating and solar panels. which have been specially adapted to use the new fuel.

Priorities for Cornwall Performance Report 2017 - 2021 | 21 Bude New waste contract Long Rock Coastal Improvements A new 8 to 10 year waste contract A £3.7m initiative to improve resilience to flooding commenced in February 2021 and and coastal erosion along the 4.4km frontage of when fully implemented will see Mount’s Bay, running from and Eastern a new state-of-the-art collection Green. The improvements have protected the adjacent fleet, wheeled-bins and food waste transport infrastructure and provided environmental collection. There will be a weekly enhancements to sustain the adjacent freshwater 22 Blue Flag and Seaside Awards separate collection of food waste, habitats in the Marazion Marsh Special Protection Area. Big wins in 2019 for Cornwall’s wonderful with fortnightly recycling and rubbish beaches: Blue Flag: Gyllyngvase (Falmouth), collections. Camelford Launceston Porthmeor (St Ives), Great Western (Newquay), Porthtowan, Trevone Bay, Widemouth Bay, Carbis Bay (self-funded). Seaside Award: Crackington Haven, Gyllyngvase (Falmouth), Great Western Padstow Wadebridge (Newquay), Perranporth, Polzeath, Porth 21% Gunnislake (Newquay), Porthtowan, Porthmeor (St Ives), increase in the number of residents Porthminster (St Ives), Sennen Cove, Trevone who agree that the Council is Bodmin Liskeard Bay, Widemouth Bay, Crooklets (Bude), making the area cleaner Summerleaze (Bude), Carbis Bay Newquay Saltash

St Austell Looe

of Cornwall’s household waste 42% Truro sent for reuse, recycling and composting, 1.6% ahead of target Redruth St Ives Camborne

Falmouth Making space for nature Penzance Helston £2.9m is being invested in urban green spaces as part of the Making Space for Nature project. The Council and University of Exeter are working with groups in Bodmin, Falmouth, Launceston, Liskeard, Newquay, Penryn and St. Austell to transform green deserts into wildlife friendly spaces. In total, an area approximately the size of 28 rugby pitches will be enhanced such Spaces as recreation grounds, parks, edges of sports fields, verges and closed 11% for nature increase in the number of residents churchyards to create havens for bees, butterflies, birds and hedgehogs. satisfied with parks and open spaces Priorities for Cornwall Performance Report 2017 - 2021 | 22 Our Prosperous Cornwall achievements Business rate Spaceport Cornwall Cabinet supports second retention pilot Council launched with £4.8m Pool Innovation begins - linked to creates £600m Government Centre for growing our Devolution Deal investment pot support businesses 2017 2018

Improvements to Kresen Kernow, the Council’s new Penzance promenade start; £21m state-of-the-art archive part of long-term regeneration/ 2019 centre, opens in Redruth coastal protection scheme

Council co-signs open letter to Council gains Living Wage Cornwall wins the hosting of the the PM calling for a fairer funding Foundation accreditation 1st stage of Tour of Britain 2020 settlement for rural areas (postponed until 2021) 2020

Business rate retention Council places £13m of building £1m regeneration of Council-owned pilot extended - one of contracts for 3 new workspace centres Liskeard Cattle Market site approved, only five in the country in Penzance, Liskeard and Hayle supporting around 33 jobs 2021

G7 will be held in Carbis Bay, potentially £50k Government funding £188m providing £50m secured for new St Ives TOTAL CAPITAL tourism boost direct sale fishing facility SPEND

Priorities for Cornwall Performance Report 2017 - 2021 | 23 Bude Redruth secures £1.68m Supporting our towns from the High Streets £2.5m secured for Penzance, Heritage Action Zones Fund St Ives, Camborne and Historic buildings will be repaired Truro under the Accelerated and repurposed, including the Towns Fund schemes to Buttermarket, to provide new deliver long term economic homes, business premises and and productivity growth. creative spaces. The new Heritage Provisional approval granted of £10.4m Future High Street Action Zone in the town will Camelford capitalise on the strong arts and Fund for Penzance. Launceston creative scene in Redruth.

Padstow Wadebridge Over Gunnislake 36,000 Bodmin Liskeard Saltash planning applicationsNewquay New workspace centres determined in 2017-20 St Austell The Council is contributing £7.7m towards a £13m project to Looe create three new workspace centres that will add more than £3.7m annually to Cornwall’s economy and support the creation South East Cornwall regeneration of 100 jobs in Liskeard, Hayle and Penzance. Truro Residents and businesses in , Liskeard, Saltash, Looe and across all of South East Cornwall will benefit from a Redruth St Ives coordinated regeneration programme. Camborne Up to £4m has been earmarked to invest in residents, businesses and local tourism projects. These include cycling and walking Falmouth trails, flood protection, preserving Cornish Penzance hedging skills, and improving maritime links Helston on the Tamar River. planning planning73% appeals applications successfully defended in 2019-20, 76% compared to 73% in 2017-18. 86%determined on time in 2017-20 approved

Priorities for Cornwall Performance Report 2017 - 2021 | 24 Bude Foundation The Growth and Skills Hub Living Wage The Growth and Skills Hub offers free, The Council has put impartial and independent business and an extra £10m into skills advice. It helps local businesses 8,664 the pockets of the grow by identifying opportunities such people in Cornwall to lowest paid workers as funding, coaching, apprenticeships or get training, skills and since 2017, by help with sales, marketing, leadership employment due to paying a real living and management. Support to start up a external investment. wage and requiring business is also available. Almost 23,000 Camelford our contractors to businesses have been helped to start Launceston do the same. up or scale up via our Growth Hub and Regulatory Support Hub.

Average workplace Padstow Wadebridge earnings in Cornwall Gunnislake increased by nearly

Bodmin Liskeard 61%of Cornwall Council’s third- Newquay party spend is now on Cornish Saltash 5%between 2017-2020, businesses, products and Getting Building from £18,917 in 2017 services, up from 54% in 2017. With the support of the Council, the Cornwall St Austell to £19,847 in 2020 Looe and Isles of Scilly Local Enterprise Partnership has secured £14.3m from the Getting Building Fund for Cornish projects, supporting 1,100 Truro jobs at businesses such as the United Downs lithium recovery plant and Hall for Cornwall. The Council is using its Redruth own land to create jobs St Ives Camborne In 2017-18, Cornwall Council’s land contract with Galliford Try provided a new skills Falmouth 300+ Council-based academy for Cornwall - creating Penzance apprenticeships and jobs within the academy, and Helston achieving double the industry £210m average rate of progression into of external investment secured by 6,098 employment for thousands of new workplaces to 130+care sector Cornwall Council for economic growth local learners. £8.4m be built or renovated apprenticeships created projects. 3,500 businesses will be from the Government’s supported; 6,500 jobs created. Local Growth Fund invested into Goonhilly Earth Station

Priorities for Cornwall Performance Report 2017 - 2021 | 25 Connecting Cornwall With carbon reduction as our goal everyone now sees the importance of better and greener public transport. Cornwall is the only part of the country to have achieved increased bus use, and Cornwall’s connection ambitions now lie beyond broadband and into Earth orbit. Our achievements Our priorities Road maintenance/ We have exceeded Lower bus fares/ Cornwall is bucking • Improve sea, road, rail, air • Give communities more our targets for repairing 95% of reported national trends with increasing numbers of influence to improve roads. potholes (and other category 1 defects) journeys made by bus, and in 2020 public and bus networks. within 48 hours for strategic and urban transport in Cornwall received a significant • Link bus and rail timetables, • Enhance broadband and mobile roads, and within 72 hours for rural roads. boost with the Chancellor’s promise of ferries and the airport. connectivity. We have now successfully achieved this £23.5 million over four years for a “Reduced at or above target for the past 2 years, Bus Fares” pilot. The Covid-19 crisis reflecting our increased investment in road impacted all public transport, but before maintenance. then we saw bus patronage increase by 2%, with satisfaction at 93%. Broader broadband coverage/ The Council has increased broadband roll-out across £400 million rail service boost/ A Cornwall. 94% of properties in Cornwall now partnership programme of improvements have access to superfast broadband. The for rail services in Cornwall has provided number of additional premises enabled with new Intercity Express Trains and refurbished superfast (30+Mbps) broadband exceeded Castle Class trains, with more seats and the contractual aim, and at 2019/20 year greater comfort, and seven extra services a end 3,448 additional premises had been day in each direction between Penzance and upgraded against a target of 2,476. Plymouth, once use returns to normal.

We are delighted and privileged to be awarded this Strategic link strengthened significant contract by Cornwall Council. We believe One of Cornwall’s most important strategic routes was transformed by the Council in 2017-18, with that working in partnership we will enhance customer completion of the dualling of the A30 between Temple and Higher Carblake. This has made a huge difference experience, improve opportunity to travel and improve air for residents, businesses and visitors alike. The quality across the Duchy. scheme has improved traffic flows, road safety and the reliability of journey times – it will bring an extra £134 million into the Cornish economy each year. Richard Stevens, Managing Director of Go Cornwall Bus

Priorities for Cornwall Performance Report 2017 - 2021 | 26 Our Connecting Cornwall achievements A30 Temple dualling complete Penzance Coverack flood Launch of £17.6m Bus Station response Superfast 2 programme improvements 2017 2018

Newquay and Spaceport Cornish Truro Bus Station Contactless payments Cornwall introduced on rural buses railways improvements enhanced backed

£19m awarded for St Austell to A30 link Twice hourly mainline train Saints Trails – 30km road approved services introduced network of multi- use routes 2019 Start of new tendered bus services and 100 new buses Council backs Truro Loops scheme approved £55m A39 to improve pedestrian/cyclist £300m dualling Camelford connectivity within the city of the A30 starts bypass 2020

Work to restore Funding for a further New PSO contract Penzance 150 electric charging between Cornwall Promenade points secured Airport Newquay completed and London £340m TOTAL CAPITAL 2021 SPEND

Priorities for Cornwall Performance Report 2017 - 2021 | 27 Bude

94%of Cornwall’s premises are covered by A39 Superfast Cornwall broadband Connecting by bus Strategic link strengthened Journeys made by bus increasing Completion of the dualling of the Camelford prior to the pandemic Launceston A30 between Temple and Higher First rural authority to introduce Carblake contactless payment Improved traffic flow, road safety A30 Enhanced timetable, increased and reliability of journey Padstow connectivity with rail and more Wadebridge l evening and weekend services Gunnislake A39

Bodmin A38 Liskeard A30 A390

A38 13,000 Newquay Saltash students transported to St Austell Looe l school or college each day A30 passenger satisfaction in A39 93% A390 local bus services Truro

A39 Redruth St Ives Camborne

A30 This is another

A394 Falmouth critical piece St Erth Multi Modal Hub Penzance Helston in the infrastructure St Austell to A30 Link Road Provides over 500 parking spaces, Planning permission granted to build a improved station forecourt and jigsaw that will hugely new 3.9 mile road linking St Austell to A30 accessibility improve connectivity A £79m contribution from Government, 34% increase in passenger in mid-Cornwall £6m funding from Cornwall Council numbers since the opening Mark Duddridge, Chairman of the LEP

Priorities for Cornwall Performance Report 2017 - 2021 | 28 Democratic Cornwall Power is most potent at its grass roots, which is why Cornwall’s pioneering and unique Devolution Deal has been such a stand-out success. Libraries, public spaces, many parks and sports facilities are all prospering under community control. Meanwhile, Cornwall Council can turn its attention to gaining more autonomy from London and fairer funding from the Government.

Library localism/ The devolution of Our priorities Our achievements libraries to local management has been Resident feedback/ Overall resident a remarkable success, creating increased • Communicate better with our satisfaction with Cornwall Council has footfall, a wider range of services and communities. increased by 23 percentage points since longer opening hours. • Lobby for fair funding. 2017 and now stands at 69%. Business rates used locally/ We retain Efficient and well run/ The percentage of an extra £10 million per annum to fund • To seek further devolution from residents who agree that Cornwall Council local services as one of the few areas in Whitehall to Cornwall and within is efficient and well run has increased 26 the country piloting 100% business rate retention. Cornwall. percentage points since 2017 and now stands at 43%. Board applauded/ An independent • Make Cornwall Brexit ready. Better place to live/ The number of evaluation of the Government’s devolution policy (by MHCLG and BEIS, • Strengthen local democracy, residents who agree that Cornwall Council is making the area cleaner and greener, conducted by Warwick Economic and local decision making and local has increased 26 percentage points Development) found the Cornwall and service delivery. since 2017 and now stands at 43% – with Isles of Scilly Leadership Board advanced, resident satisfaction with their local area demonstrating a joined-up system as a place to live increasing from 82% in financially, with its leadership, and working 2017 to 93% in 2020. as a partnership.

Leading Edge launch Cornwall Council has joined forces with Sustained improvement in the last two years with eleven other upper tier authorities to launch Britain’s Leading Edge, offering a some truly amazing innovations and change. fresh voice for peripheral regions without major cities, with a well-received report identifying the urban-centric bias in policy Reported by the Local Government Association Corporate Peer and funding decisions. Review team when they revisited Cornwall Council in January 2020.

Priorities for Cornwall Performance Report 2017 - 2021 | 29 Our Democratic Cornwall achievements Community networks Penryn and St Austell Council launches Town Council empowered to decide Libraries transfer to post-Brexit New takes over the management on funding small the local councils Frontiers plan of the town’s library highway schemes 2017 2018 2019

New era for Bude Council spearheads Britain’s Hayle and Perranporth Community governance library under Leading Edge of peripheral libraries become the latest review of town and pioneering rural local authorities transferred to local councils parish councils launched partnership

Residents in Future of Truro library National report says Cornwall are now benefitting from is secured as City leads the way in unlocking the having more control over public Council takes over power of communities buildings and spaces

General Election held with 442 polling Council and Support offered to Success for New Frontiers stations up and down Volunteer Cornwall EU residents living in plan as seven ‘asks’ of the length of Cornwall marshal support for Cornwall to apply for Government are achieved vulnerable residents settled status 2020

Council launches ‘Building Our largest listening and Refreshed Localism Council launches New 2050 Vision Bridges’ project to tackle engagement programme Strategy launched to new e-newsletter ‘Gyllyn Warbarth, racism in Cornwall launched with residents to empower even more local sent to 160,000 Together We Can: shape The Cornwall We Want people and communities households The Cornwall Plan approved

THE CORNWALL PLAN 2021 2020~2050

Cornwall and Isles of Scilly Leadership Board

Priorities for Cornwall Performance Report 2017 - 2021 | 30 Bude Jubilee Pool, Penzance Neighbourhood Planning Jubilee Pool, an iconic feature of the Over half of Cornwall’s town and parish Libraries and Penzance seafront for 80 years, is now councils are engaged at different stages Information Services run and managed by The Friends of of working with the Council to develop Library Jubilee Pool Community Benefit Society. Neighbourhood Plans, to enable people to come together and say where they The Friends of Jubilee Pool are managing Alternative service think new houses, businesses and shops the pool via Jubilee Pool Penzance Ltd, Post-Brexit ‘asks’ to delivery in place should go, and what they should look a new Community Benefit Society, that Government like. 38 Neighbourhood Plans have will operate the pool on the community’s Cornwall’s New Frontiers plan already been supported through local behalf and ensure it is an affordable contained seven ‘asks’ to referendums and now form part of the Camelford amenity for one and all. The Community Government following Brexit. ‘development plan’ for Cornwall. Launceston Over Benefit Society Board consists of the Among them was the continuation Cornwall Councillor Divisional Member, of the Tri-Service Safety Officers a Town Councillor and representatives programme, pioneered in Cornwall Upton Cross from the Friends of the Jubilee Pool and Padstow in partnership with Devon and Wadebridge 100More services and local community leaders. Cornwall Police, the Office of the assets are under the Police and Crime Commissioner, influence or control of South West Ambulance Service Bodmin Liskeard local communities Foundation Trust, and Cornwall St Columb Fire and Rescue Service. Tri-Service Lostwithiel Saltash safety officers deliver integrated Newquay emergency response and anti- Perranporth Par Torpoint social behaviour reduction work. 10 Looe St Agnes St Austell officers have now been recruited.

Truro

Redruth St Ives 69% Camborne Hayle Penryn of residents are satisfied with the way that the Council runs things St Just Falmouth Penzance Taking mobile libraries to the max Helston Cornwall now has new state-of-the-art mobile library and information vehicles that can do so much more than before. They are multi-purpose 74% 73%of residents say we get digital hubs which are equipped with computers everything right first time and printing facilities. Removable shelving means of residents have trust in the Council (an when they contacted us they can offer a private meeting space, and they also increase of 16% since 2017) have disabled access lifts.

Priorities for Cornwall Performance Report 2017 - 2021 | 31 A footnote As we go to press Cornwall, like the rest of the world, is still battling against the COVID-19 health pandemic, although the situation is improving. Inevitably it has impacted most of the services described in this Report, and brought some of them to the fore. We are proud and grateful for the response from our care workers and public health team, our waste managers and contractors, our environment and enforcement teams for promoting public safety, our Fire teams for supporting Ambulance colleagues, Cormac and highways engineers for looking after our roads and countryside, our communicators for keeping press, public and businesses well informed, educators for home-learning programmes, and many, many more from across the Council family and its partners. And, of course, we are grateful to the legions of volunteers and local charities who work with us making sure isolated and vulnerable residents receive help and hope. Please be patient as we strive for a return to full service as soon as that is possible, and help Cornwall to heal after this damaging experience.

Other Cornwall Council publications you may like to read are available via this link: https://www.cornwall.gov.uk/council-and-democracy/key-council-documents/#-tab-602190 These include Annual Reports, the 2050 Vision/Cornwall Plan, Cornwall Local Plan (2010-2030), Service Plans, and the Local Transport Plan.

If you would like this information in another format or language please contact us: Cornwall Council, County Hall, Treyew Road, Truro TR1 3AY Email: [email protected] www.cornwall.gov.uk Telephone: 0300 1234 100

February 2021 jn45661 Photos ©Cornwall Council and iStock.com Priorities for Cornwall Performance Report 2017 - 2021 | 32