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Your New Travel Companion

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Your New Travel Companion Your new Create an travel companion HSL account Turn the page, grab your card and enjoy your 1. Go to hsl.fi/account journeys. To make the most of your card, 2. Create an HSL account by create an HSL account. entering your email address 3. You’re ready to go If you already have an HSL account, log in and check your information. In the future, the HSL account will allow you to top up your card online and provide access to other useful services. HSL Customer Service Tel. 09 4766 4000 Mon-Fri 7am-7pm Sat-Sun 9am-5pm hsl.fi hsl.fi/en/tickets-and-fares/sales-points General Travel Conditions Helsinki Region Transport 13.8.2018 Your new Create an travel companion HSL account Turn the page, grab your card and enjoy your 1. Go to hsl.fi/account journeys. To make the most of your card, 2. Create an HSL account by create an HSL account. entering your email address 3. You’re ready to go If you already have an HSL account, log in and check your information. In the future, the HSL account will allow you to top up your card online and provide access to other useful services. HSL Customer Service Tel. 09 4766 4000 Mon-Fri 7am-7pm Sat-Sun 9am-5pm hsl.fi hsl.fi/en/tickets-and-fares/sales-points General Travel Conditions Helsinki Region Transport 13.8.2018 Win! All those who create an HSL account and check their information, are entered into a prize draw for HSL gift vouchers. We are raffling five HSL gift vouchers worth 200 euros each month until the end of 2018. Helsinki Region Transport General Travel Conditions 13 August 2018 The Helsinki Region Transport (HSL) General Travel Conditions apply to public transport journeys and services provided by HSL. It is the responsibility of the customers traveling on HSL public transport and using the services provided by HSL to read and comply with these terms and conditions. These Travel Conditions are valid from 13 August 2018 and supersede all previous Travel Conditions. Travel Conditions are available at HSL card service points, R-kiosks and other sales points selling HSL cards as well as online at hsl.fi. HSL reserves the right to change these Travel Conditions. The Travel Condi- tions in force and more information about tickets: hsl.fi 1. Tickets and their use on HSL area public transport HSL’s operating area consists of nine municipalities: Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Sipoo, Tuusula, Kirkko- nummi and Siuntio. City internal transport services comprise bus, commuter train, Metro and tram services as well as ferry services to Suomenlinna. Regional transport services consist of bus, commuter train and Metro services across municipal boundaries and U line bus services. In addition, there are about 2,500 city bikes available around Helsinki and Espoo. The HSL area has an integrated ticketing system. The technical implementation of the system is mainly based on the Helsinki Region Travel Card. The Travel Card can be loaded with season tickets and money or value that can be used for purchasing value tickets. In addition, there are tickets available via mobile apps, paper single and day tickets and single and day tickets loaded on disposable cards as well as SMS tickets. There are two types of Travel Cards: personal and multi-user. A personal Travel Card can only be used by the owner of the card and it cannot be given to another person for use. The customer Regional ticket Helsinki, Espoo, Vantaa and Kauniainen Tuusula Kerava Sipoo Vantaa Espoo Helsinki Siuntio Kauniainen Kirkkonummi Two-zone extended regional ticket Espoo, Kauniainen, Vantaa, Kerava, Sipoo, Tuusula, Tuusula Kirkkonummi and Siuntio Kerava Sipoo Vantaa Espoo Helsinki Siuntio Kauniainen Kirkkonummi Three-zone extended regional ticket Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Sipoo, Tuusula, Kirkkonummi and Siuntio Tuusula Kerava Sipoo Vantaa Espoo Helsinki Siuntio Kauniainen Kirkkonummi Internal ticket Helsinki, Vantaa, Espoo-Kauniainen, Kerava-Sipoo-Tuusula, or Kirkkonummi-Siuntio Tuusula Kerava Sipoo Vantaa Espoo Helsinki Siuntio Kauniainen Kirkkonummi group stored on the card and the home municipality together determine what kind of season and value tickets can be loaded on the card and at what price. Multi-user cards can be used by anyone who belongs to the customer group (adult or child) stored on the card. A multi-user card cannot be converted into a personal card and vice versa. The customer is responsible for finding out what type of ticket they need for a given journey. A ticket that covers the entire journey is required for journeys across zone boundaries. Inter- nal tickets for two different zones cannot be combined for one journey. In other words, HSL’s tickets cannot be used as part payment on journeys beyond the HSL area. Correspondingly, tickets issued by VR, Matkahuolto and various bus operators cannot be used as part payment for Helsinki regional ticket- ing system tickets. However, VR’s season or serial tickets for journeys outside the HSL area can be used as part payment on commuter train journeys from outside the HSL area to HSL area and vice versa. In addition to the VR’s ticket, passengers need an HSL single or value ticket for the section of journey within the HSL area. 1.1 Season ticket Season tickets can be loaded on the HSL card or purchased on the new HSL app. The HSL card and HSL app are separate systems and not connected to each other. Season ticket loaded on the HSL card can be valid for 14-366 days. The HSL app al- lows customers to buy 30-day season tick- ets as one-off and later also by a monthly subscription. Season tickets entitle passen- gers to unlimited travel within the validity area of the ticket. An HSL card with a valid season ticket is shown to a card reader when boarding a bus. When using the HSL app, a 30- day ticket is shown to the bus driver. On commuter trains, the Metro and trams as well as on trunk route buses 550 and 560, passengers do not have to show the HSL card or HSL app ticket display. When buying a season ticket via the app, the ticket must be on the passenger’s phone before they board a vehicle or enter the Metro platform area, i.e. before you get on the escalator after having passed the Travel Card readers. In cases where passengers board a vehicle through a ticket inspection, the season ticket must be presented at the gate. 1.2 Value ticket Value tickets are paid with money or value loaded on the HSL card. A value ticket is stored on the HSL card when the customer selects the fare zone on a card reader and shows the card to the reader. The value ticket allows customers to trans- fer from one vehicle to another within a given transfer time, with the exception of tram value tickets that are valid for travel on trams only. The value ticket must be purchased immediately upon board- ing a vehicle or before boarding the Suomenlinna ferry or entering the Metro platform area, i.e. before getting on the escalator after having passed the Travel Card readers. In cases where passengers board a vehicle through a ticket inspection, the value ticket must be presented at the gate. When transferring from one vehicle to another, the HSL card with a valid value ticket is shown to a card reader when board- ing a bus. On commuter trains, the Metro and trams as well as on trunk route buses 550 and 560, passengers do not have to show the HSL card. 1.3 Single tickets 1.3.1 Paper single tickets Paper single tickets are available from ticket machines and bus drivers. Single tickets allow transfers between vehicles within the validity of the ticket. Tram tickets are valid only on trams. The ticket must be purchased immediately upon boarding a bus and before boarding a tram or the Suomenlinna ferry or entering the Metro platform area, i.e. before getting on the escalator after having passed the Travel Card readers. In cases where passengers board a vehicle through a ticket inspection, the season ticket must be presented at the gate. 1.3.2 Advance purchase single tickets Advance purchase single tickets loaded on disposable cards are available from several sales points. The card must be activated on the first journey by showing it to a card reader immediately upon boarding a vehicle and before boarding the Suomenlinna ferry or entering the Metro platform area, i.e. before getting on the escalator after having passed the Travel Card readers. In cases where passengers board a vehicle through a ticket inspection, the care must be presented at the gate. Advance purchase single tickets must be used within two years from the moment of purchase. 1.3.3 SMS tickets SMS tickets are tickets ordered by mobile phone, with limited validity on public transport in Helsinki. SMS tickets allow trans- fer between vehicles within the validity of the ticket. The SMS ticket must be on the passenger’s phone before they board a vehicle or enter the Metro platform area, i.e. before getting on the escalator after having passed the Travel Card readers. In cases where passengers board a vehicle through a ticket inspection, the SMS ticket must be presented at the gate. 1.4 Day tickets Paper day tickets valid from the moment of purchase can be purchased on buses and from some single ticket machines. In addition, day tickets are available via HSL mobile ticket app and the new HSL app.
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