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Master’s degree thesis LOG950 Logistics Challenges and development of Internet-based service application on airport environment Natalia Olsen Number of pages included the first page: 84 Molde, 24.12.2009 Publication agreement Title: Challenges and development of Internet-based service application on airport environment Author(s): Natalia Olsen Subject code: LOG 950 ECTS credits: 30 Year: 2009 Supervisor: Nigel Halpern Agreement on electronic publication of master thesis Author(s) have copyright to the thesis, including the exclusive right to publish the document (The Copyright Act §2). All theses fulfilling the requirements will be registered and published in Brage HiM, with the approval of the author(s). Theses with a confidentiality agreement will not be published. I/we hereby give Molde University College the right to, free of charge, make the thesis available for electronic publication: yes no Is there an agreement of confidentiality? yes no (A supplementary confidentiality agreement must be filled in) - If yes: Can the thesis be online published when the period of confidentiality is expired? yes no Date: 24.12.2009 Pr Acknowledgements I would like to thank my supervisor Nigel Halpern at the University College in Molde, who helped me find the topic for this thesis and who gave me assistance. I would also like to thank my family and friends for their moral support. eface Summary The master thesis is a study of airport`s website`s information structure and challenges and trends of its development. Investigation of airport`s website information saturation is one of study aim. It includes a possibility to check what impact some physical factors of airport have on airport`s website`s structure. A study is based on the investigation of 314 websites of airports, which are ACI Europe members. During their exploration the model of airport`s website will be built. The model will be used as a base for further investigation. Virtual variables are defined by model`s elements, which were received during exploration of the sample. Physical variables are chosen randomly. New concept “Information Saturation of Website” will be introduced. Other principal concepts are given in literature on relevant subjects Several standard statistical methods will be utilized for investigation of physical and virtual variables. When study will be finished I expect to have a model of information structure of airport`s website which allows to classify information on airports website. Then overview of information saturation of airport`s websites will be made and an impact of physical factors of airport on airport`s website`s structure will be found. Finally an attempt to identify trend and challenges of airport`s website, based on previous analysis, will be done. Potential recommendation for future research will be given at the end of the study. Contents ABSTRACT ....................................................................................................................... 3 Introduction. ....................................................................................................................... 4 Literature review and conceptual framework ...................................................................... 6 Internet Based Service Concept ..................................................................................... 6 Historical development. ............................................................................................. 6 Internet Based Service (Website). Definition and literature. ...................................... 8 Website (Internet based service) and reality. .............................................................. 8 Internet-based service impact on realitty. ....................................................................... 9 B2B. Concept and literature. ........................................................................................ 10 B2C. Concept and literature. ........................................................................................ 11 Aeronautical. ............................................................................................................... 11 Non-aeronautical. Concept and literature. .................................................................... 12 Information saturation. Concept. .................................................................................. 13 Research design. ............................................................................................................... 13 Research issues. ........................................................................................................... 14 Building of model of airport`s website information structure ....................................... 14 Quantitative description of information saturation........................................................ 15 Simple Frequency Analysis ...................................................................................... 15 Cross Tabulation Analysis with Chi‐Square Analysis and Pearson `s correlation analysis. ................................................................................................................... 15 Identifying Variables ................................................................................................... 16 Data collection.................................................................................................................. 16 Information structure analysis Airport `s website. ............................................................. 18 Model of website information structure. ....................................................................... 18 Aeronautical B2B. ................................................................................................... 18 Bisuness for Airlines. ............................................................................................... 18 Non-aeronautical B2B. ............................................................................................ 19 Aeronautical B2C. ................................................................................................... 20 Non-aeronautical B2C. ............................................................................................ 22 Bank and post office. ............................................................................................... 23 Internal information. ................................................................................................ 24 Informational tools. ................................................................................................. 25 Analysis of information saturation of airport websites. ................................................ 27 Information saturation of websites per country. ........................................................ 29 Physical factors impact on airport`s website information saturation.......................... 31 Findings....................................................................................................................... 42 Challenges of Internet-based service application. .............................................................. 43 Information structure of airport`s websites. .................................................................. 43 Standardization of airport`s websites............................................................................ 43 Airport Security evolution on website. ......................................................................... 44 Airport`s website’s platform for investment and finance openness. .............................. 44 Limitations .................................................................................................................. 45 Recommendation for further research. ......................................................................... 45 Conclusion. ...................................................................................................................... 45 References ........................................................................................................................ 47 List of tables and figures ................................................................................................... 50 Appendix 1 List Of Airport’s Websites ............................................................................. 51 Appendix 2. Pearson Chi-Square for Ownership and virtual variables ............................... 59 1 Appendix 3. Pearson Chi-Square Airport Passenger Traffic(yes) and virtual variables ...... 69 2 ABSTRACT The air transport as any industry worldwide experiences the boom of informational technologies application. They develop rapidly. Today there are a great number of different informational technology fields and types. Each of them has its specific features and development and has its specific impact to different areas and branches. In fact, air transport is a leading industry of application of informational technologies and using all types of them more or less. One of them, Internet Based Service, was chosen for this study. The paper strives to analyze structure of Internet Based Service on airport environment, its challenges and to understand trends of its development. Key words: website, Internet based service, website`s structure. 3 Introduction. Globalization process increases a demand for air traveling. A few decades ago air travel was a privilege and today it is a necessity. Development of airport infrastructure has become
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