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Non-Tidal River Thames Waterways Operational Annual Report

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Non-Tidal River Thames Waterways Operational Annual Report Non-Tidal River Thames waterways operational annual report 1 April 2017 to 31 March 2018 Keeping boating customers informed about our business and performance. 1 of 22 We are the Environment Agency. We protect and improve the environment. We help people and wildlife adapt to climate change and reduce its impacts, including flooding, drought, sea level rise and coastal erosion. We improve the quality of our water, land and air by tackling pollution. We work with businesses to help them comply with environmental regulations. A healthy and diverse environment enhances people's lives and contributes to economic growth. We can’t do this alone. We work as part of the Defra group (Department for Environment, Food & Rural Affairs), with the rest of government, local councils, businesses, civil society groups and local communities to create a better place for people and wildlife. Published by: Environment Agency Further copies of this report are available Horizon House, Deanery Road, from our publications catalogue: Bristol BS1 5AH www.gov.uk/government/publications Email: [email protected] or our National Customer Contact Centre: www.gov.uk/environment-agency T: 03708 506506 Email: [email protected]. © Environment Agency 2018 All rights reserved. This document may be reproduced with prior permission of the Environment Agency. 2 of 22 Foreword This report describes our work over the year April 2017 to March 2018. For the first time this year we are also reporting against our aspirations outlined in our Customer Charter 2017 to 2018. We have had another busy year in Waterways from our staffing on the locks, flag day patrols during the year, working with our partners in preparation for the Royal Wedding as well as meeting and working with our customer groups. We welcomed 9 new Relief Lock and Weir Keepers into the department and 23 seasonal reliefs. This level of staffing enables us to focus on the areas that our customers tell us are important, particularly assisted passage and compliance. We were able to complete a major lock refurbishment at Blake's Lock in Reading as part of the wider Investment Programme. We continue to manage with the pressures on our funding and look at ways to be more innovative and entrepreneurial. Our volunteers continued to support our work on the lock sides and the river and we enjoy over 200 well trained volunteers giving their time, skills and dedication to make the River Thames the best it can be. We ended the year with the Environment Agency’s Board visiting Shiplake and Shepperton Locks. It was the first time for many of the Board members to see the work that we do and they had the opportunity to talk with some of our customers. Shortly before the visit, the government confirmed that our navigation responsibilities would stay with the Environment Agency for the foreseeable future. We look forward to delivering our responsibilities and working with our customers, partners and the wider public enjoying the Thames for many years to come. 3 of 22 Contents Foreword ....................................................................................................................................... 3 1. Investment programme and assets ......................................................................................... 5 2. Regulation and compliance plan and activity ......................................................................... 6 Flag days ..................................................................................................................................... 6 Boat registration .......................................................................................................................... 6 Accommodation licensing ............................................................................................................ 7 24 hour overnight moorings ......................................................................................................... 8 3. Commercial operations - revenues and cost efficiencies ...................................................... 8 4. Customer Charter ..................................................................................................................... 9 Lock staffing ................................................................................................................................ 9 Resources ................................................................................................................................. 10 Boat registration ........................................................................................................................ 11 Events ....................................................................................................................................... 13 Customer commendations/complaints ....................................................................................... 14 5. Water level management ........................................................................................................ 16 Trees ......................................................................................................................................... 16 Shoals ....................................................................................................................................... 16 6. Volunteering ............................................................................................................................ 19 4 of 22 1. Investment programme and assets We carry out a programme of works on the River Thames every year between November and Easter. In order to carry out this work, we often need to close a number of locks for relatively long periods. The first issue of our investment programme is published in early August each year; allowing river users to plan their winter cruising and boat movements well in advance. During the 2017 to 2018 investment programme, we invested £930K in Non-Tidal River Thames navigation infrastructure (Environment Agency owned). These works included: Bridge 93, South Monitoring works carried out to identify any structural movement of Stoke: footbridge. No significant movement detected. Bell Weir Lock minor ‘Design and build’ contract to replace the timber fenders in the lock refurbishment: chamber. Completed December 2017. Teddington Lock Removal of chimney, refurbishment of kitchen area, installation of screen office refurbishment to divide office area from reception and redecoration. Works completed - Phase 2: June 2017. Blake's Lock chamber Lock chamber refurbishment; including minor refurbishment to lock gates. refurbishment and Completed March 2018. path works: Teddington Launch Condition survey carried out - preferred option of partial chamber Lock chamber: refurbishment. Detailed design being carried out in 2017 to 2018. Construction in 2018 to 2019. Caversham Lock Condition survey and options appraisal completed to inform any condition survey: refurbishment requirements in subsequent financial years. Clifton Lock Replacement of the timber sheeting on both sets of lock gates to extend gate re-sheet: the life of the asset by approximately 15 years. Shifford Lock Replacement of the timber sheeting on both sets of lock gates to extend gate re-sheet: the life of the asset by approximately 15 years. The winter work investment programme is subject to change, due to weather and other circumstances, often beyond our control. We therefore publish revised issues of our programme throughout the winter, so our customers can keep up to date. To receive this information, you can sign up to our email update service by emailing [email protected] or go to GOV.UK for the latest information. The Environment Agency inspects and repairs 132 of the Thames towpath bridges for which it is the legal maintainer. This ensures the continued safe use of the Thames Path for staff and members of public. During 2017 to 2018 we invested £50K across our highest priority bridges. We continue to find smarter ways to deliver more work with our funding. We look to package works together to obtain greatest efficiencies and are planning investment into the 2020s. 5 of 22 2. Regulation and compliance plan and activity We support a safe and enjoyable environment for our customers. Each year we develop a plan to explain the enforcement activity we will carry out to protect the river, customers and our income. Read our Compliance Plan for details. Flag days ln addition to our regular river patrols, we also carry out 'flag days' where we aim for the maximum number of boats to be patrolling along the length of the river whilst carrying out compliance checks on specific targeted activities. As well as checking registration and accommodation compliance, we focused on promoting a range of key safety messages for river users, including speed and wash awareness, boat and river safety, and getting ready for winter. We also worked with partner organisations. During our November flag day, we worked with local fire and police services to spread awareness and safety messages concerning winter readiness, avoiding fires on board and reducing the risks of carbon monoxide poisoning. Our aspiration Target Ambition Outcome Increased awareness amongst boaters and In addition to our regular river patrols, 10 accommodation owners of the compliance 12 targeted 'flag days' (maximum targeted and law enforcement activity we carry out number of patrols are out across the flag days including planned campaigns
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