Speak Up! Communication Between Academic Librarians and Scholarly
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c/o Katina Strauch 209 Richardson Avenue MSC 98, The Citadel Charleston, SC 29409 ALA MIDWINTER ISSUE TM VOLUME 27, NUMBER 6 DECEMBER 2015 - JANUARY 2016 ISSN: 1043-2094 “Linking Publishers, Vendors and Librarians” Speak Up! Communication between Academic Librarians and Scholarly Content Providers by Erin Gallagher (Electronic Resources & Serials Librarian, Rollins College, Winter Park, FL) <[email protected]> ne of my favorite TV sitcoms is Experts from both the publishing and li- and content providers; but as someone who Frasier, starring Kelsey Grammer brary worlds generously authored the articles has been on both sides, I know it doesn’t have Oas the pretentious but loveable radio on this special issue’s theme, sharing their to be this way. psychiatrist who addresses each caller with good, bad, and not-so-lovely experiences. As In my current position at Rollins College, “I’m listening.” These two words send a short I became more familiar with these articles, I I communicate with content providers on a but powerful signal: let it all out, because he’s saw many of the same frustrations and hopes daily basis. When working with Coutts, I ready to help. When given the opportunity expressed among both librarians and content communicated with librarians on a daily basis. to guest edit a special issue of ATG, I could providers. Why does communication seem to Is/was some of this communication of the think of no other topic nearer or dearer to my be an afterthought when embarking on a new negative/frustrating/bang-my-head-against- heart than communication between librarians partnership (or fostering an existing one)? my-desk variety? Sure. But a lot of it led to and content providers. My first professional How can we simply communicate better? mutual respect, improved user experiences, position as a freshly-minted MLIS graduate What does that look like? How does it con- innovative product development, and lasting was a Collections Consultant for Coutts In- tribute to our ongoing success? friendships. It may seem like librarians and formation Services (formerly with Ingram, I don’t know about you, but these are not content providers are constantly working at now with ProQuest). After four educational questions that were answered when I went odds with each other, but this is only true if we years with Coutts, I hung up my vendor coat to library school. We learn to communicate make it true. In reality, we share common goals and joined Rollins College’s Olin Library as on the fly, and unfortunately, much of our and objectives. We share similar values and in their E-Resources and Serials Librarian. communication takes place when crises arise some cases, institutional missions. Libraries I’ve been on both sides of the fence when or when we have to work through frustrating continued on page 8 it comes to library/content provider communi- negotiations or technological challenges. Even cation, so I jumped at the chance to edit a spe- when both parties have the best intentions, cial issue of ATG on this timely and timeless when librarian/content provider relationships What To Look For In This Issue: theme. I was delighted to discover that I’m are based on putting out fires, we don’t build not the only one with an interest in exploring a foundation for successful partnerships. It’s Overcoming Inertia in Green Open ways to make the library/content provider re- easy to see why the “us vs. them” mentality Access Adoption ................................46 lationship a more fruitful and satisfactory one. perpetuates in conversations among librarians Between a Rock and a Hard Place: The Realities of Flat Discounts ........48 Necessary Balancing Acts .................53 If Rumors Were Horses Piloting a DDA Program for Specific Subjects ..............................................57 irst up!!! Well, I DID Negotiation Skills 101: Where Is That NOT send you that weird Course Given? ...................................76 email with glasses. I don’t F Interviews think you need new glasses. It was SPAM and I apologize! Facebook and I have never been Franny Lee and Kurt Sanford ..........26 friends the way so many of you are. Sorry sorry sorry for the Don Beagle ........................................30 Spam. I think it is fixed. ; ( Profiles Encouraged Did you fill out an evaluation form for the2015 Charleston Conference? We are happy to report that Nina Peri filled out a Meredith M. Babb .............................16 form and was the winner of the drawing for a free registration Stacey Marien ....................................22 for the 2016 Charleston Conference! Congrats to Nina! Stacy V. Sieck .....................................24 Speaking of the 2015 Conference, we want to know your Congratulations to Anthony reaction to the Conference in the Gaillard Center. The Watkinson on the birth of Performance Hall was an incredible venue and large which his fourth grandchild, Lucy we needed, no question. We know there were some acous- Knight. She is adorable. continued on page 6 1043-2094(201512/201601)27:6;1-O 11115Ambassador2015Library_8.5x11_wBleed.indd 1 4/10/15 1:50 PM AGAINST THE GRAIN Against the Grain (USPS 012-618) (ISSN 1043-2094) is TABLE OF CONTENTS published six times a year in February, April, June, Sep- tember, November, and December/January by Against the v.27 #6 December 2015 - January 2016 © Katina Strauch Grain, LLC, 209 Richardson Ave., MSC 98, The Citadel, Charleston, SC 29409. Subscription price per year is $50 ISSUES, NEWS, & GOINGS ON U.S. ($60 Canada, $85 foreign, payable in U.S. dollars). Periodicals postage paid at Charleston, SC. Postmaster: Rumors ................................................. 1 Letters to the Editor ............................ 6 Send change of address to Against the Grain, LLC, 209 Rich- ardson Ave., MSC 98, The Citadel, Charleston, SC 29409. From Your Editor ................................ 6 Deadlines .............................................. 6 Editor: Katina Strauch (College of Charleston) FEATURES Associate Editors: Speak Up! Communication between Academic Librarians and Scholarly Rosann Bazirjian (UNC-Greensboro) Cris Ferguson (Murray State) Content Providers — Guest Editor, Erin Gallagher Tom Gilson (College of Charleston) Speak Up! Communication between Cooperation is Key: How Publishers John Riley (Consultant) Academic Librarians and Scholarly and Libraries are Working Together Research Editors: Judy Luther (Informed Strategies) Content Providers ............................... 1 to Achieve Common Goals ............... 23 Assistants to the Editor: by Erin Gallagher — In the spirit of cordial by Michael A. Arthur and Stacy Sieck — Ileana Strauch communication, these articles bring together the Read how working together toward a common Toni Nix (Just Right Group, LLC) expertise of librarians, publishers, and vendors. goal leads to more communication and proac- Editor At Large: tive involvement for both parties. Dennis Brunning (Arizona State University) Why Libraries and University Presses Contributing Editors: Should Support One Another .......... 12 Stemming the Tide: The Role of Rick Anderson (University of Utah) Subscription Agents and Consortia in Sever Bordeianu (U. of New Mexico) by Meredith Babb and Judith Russell — Todd Carpenter (NISO) Meredith and Judy have found many more Library Communications ................. 24 Bryan Carson (Western Kentucky University) shared values and interactions than confronta- by Lindsey Reno — Making more robust use Eleanor Cook (East Carolina University) tional turf wars. So here in a nutshell is what of subscription agents and consortia would Anne Doherty (Choice) they have learned – so far. Anthony Ferguson be more beneficial for all concerned, but Ruth Fischer (SCS / OCLC) Vendor Relations Strategies for some things need to change before this can Michelle Flinchbaugh (U. of MD Baltimore County) be a reality. Joyce Dixon-Fyle (DePauw University) Libraries ............................................. 14 Laura Gasaway (UNC, Chapel Hill) by Kirsten Ostergaard and Doralyn Rossmann Op Ed — Opinions and Editorials Regina Gong (Lansing Community College) — Check out their Vendor Relations Guidelines. Overcoming Inertia in Green Open Chuck Hamaker (UNC, Charlotte) William M. Hannay (Schiff, Hardin & Waite) Do’s and Don’ts of Hosting Content and Access Adoption ................................ 46 Mark Herring (Winthrop University) Service Providers at Your Library: A by John G. Dove — How can the vast majority Donna Jacobs (MUSC) Few Tips for Your Next Meeting ...... 18 of scholarly articles make their way into an Lindsay Johnston (IGI Global) accessible place so that the mission of Open Myer Kutz (Myer Kutz Associates, Inc.) by Sarah Forzetting — Sarah has been on Tom Leonhardt Access can be accomplished? Rick Lugg (SCS / OCLC) both sides of the library meeting table and Jack Montgomery (Western Kentucky University) she shares some of her do’s and don’ts with us. Between a Rock and a Hard Place: Bob Nardini (Coutts Information Services) Pushing the Vendor to Improve The Realities of Flat Discounts ........ 48 Ann Okerson (Center for Research Libraries) by Howard N. Lesser — Is it standard prac- Rita Ricketts (Blackwell’s) Customer Service .............................. 20 tice for library consortiums and many libraries Peter Shepherd (Project COUNTER) by Stacey Marien and Bob Nardini — This Greg Tananbaum (Consultant) to ask for simple flat discounts? Jared Seay (College of Charleston) article talks about the bumpy ride American University