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Annual Report and Financial Statements 2004

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Annual Report and Financial Statements 2004 GUS Annual Report and Financial Statements 2004 GUS is delivering long-term shareholder value by focusing Annual Report and on businesses with above Financial Statements 2004 average growth potential and by establishing leadership positions in its chosen markets GUS Financial highlights 1 One Stanhope Gate Chairman’s statement 2 London W1K 1AF Chief executive’s review 4 United Kingdom Operational review – Argos Retail Group 16 T +44 (0)20 7495 0070 Operational review – Experian 20 F +44 (0)20 7495 1567 www.gusplc.com Operational review – Burberry 24 Operational review – Other businesses 25 Argos Retail Group Financial review 26 489-499 Avebury Boulevard Board of directors 30 Saxon Gate West Directors’ report 32 Central Milton Keynes MK9 2NW Corporate governance 34 United Kingdom T +44 (0)1908 690333 Statement of directors’ responsibilities 40 F +44 (0)1908 692301 Report on directors’ remuneration and related matters 41 Corporate social responsibility 51 Experian North America Report of the auditors 53 475 Anton Boulevard Group profit and loss account 54 Costa Mesa CA 92626 Statement of Group total recognised gains and losses 55 United States T +1 714 830 7000 Note of Group historical cost profits 55 F +1 714 830 2449 Reconciliation of movement in Group shareholders’ funds 55 www.experian.com Group balance sheet 56 Parent company balance sheet 57 Experian International Group cash flow statement 58 Talbot House Notes to the financial statements 59 Talbot Street Nottingham NG80 1TH Five year summary 90 United Kingdom Principal subsidiary undertakings 91 T +44 (0)115 941 0888 Shareholder information 92 F +44 (0)115 934 4905 www.experian.com Purchases made through the Burberry Argos website 18-22 Haymarket have increased London SW1Y 4DQ United Kingdom by over 50% in T +44 (0)20 7968 0000 the last year www.burberry.com GUS Annual Report and Financial Statements 2004 GUS is delivering long-term shareholder value by focusing Annual Report and on businesses with above Financial Statements 2004 average growth potential and by establishing leadership positions in its chosen markets GUS Financial highlights 1 One Stanhope Gate Chairman’s statement 2 London W1K 1AF Chief executive’s review 4 United Kingdom Operational review – Argos Retail Group 16 T +44 (0)20 7495 0070 Operational review – Experian 20 F +44 (0)20 7495 1567 www.gusplc.com Operational review – Burberry 24 Operational review – Other businesses 25 Argos Retail Group Financial review 26 489-499 Avebury Boulevard Board of directors 30 Saxon Gate West Directors’ report 32 Central Milton Keynes MK9 2NW Corporate governance 34 United Kingdom T +44 (0)1908 690333 Statement of directors’ responsibilities 40 F +44 (0)1908 692301 Report on directors’ remuneration and related matters 41 Corporate social responsibility 51 Experian North America Report of the auditors 53 475 Anton Boulevard Group profit and loss account 54 Costa Mesa CA 92626 Statement of Group total recognised gains and losses 55 United States T +1 714 830 7000 Note of Group historical cost profits 55 F +1 714 830 2449 Reconciliation of movement in Group shareholders’ funds 55 www.experian.com Group balance sheet 56 Parent company balance sheet 57 Experian International Group cash flow statement 58 Talbot House Notes to the financial statements 59 Talbot Street Nottingham NG80 1TH Five year summary 90 United Kingdom Principal subsidiary undertakings 91 T +44 (0)115 941 0888 Shareholder information 92 F +44 (0)115 934 4905 www.experian.com Purchases made through the Burberry Argos website 18-22 Haymarket have increased London SW1Y 4DQ United Kingdom by over 50% in T +44 (0)20 7968 0000 the last year www.burberry.com Group overview 14001. GUS is a retail and business services Argos Retail Group Experian Burberry group. Its activities comprise general General merchandise retailing Information solutions International luxury goods Argos Retail Group (ARG) is the UK’s leading Experian helps organisations to find, Burberry designs and markets a merchandise retailing through Argos multi-brand, multi-channel retailer. develop and manage profitable comprehensive range of clothing and customer relationships. accessories, which appeal to style- It delivers choice, value and convenience Retail Group, information and conscious consumers around the world. through a unique and award-winning The company does this by leveraging its: customer relationship management combination of stores, catalogues, websites I skills in managing client processes Burberry products are sold through 145 services through Experian and luxury and home delivery options. I ability to develop analytical solutions directly-operated stores, concessions and I ownership of core data assets outlets, and through partnerships with key ARG provides this through its market retailers in the world’s leading economies. goods through a majority shareholding leading brands: Experian also empowers consumers to in Burberry Group plc. I Argos – the UK’s most successful general understand, manage and protect their The company employs approximately 3,850 merchandise retailer personal information and assets. people around the world. I Homebase – one of the UK’s leading home Experian has become a strategic partner to Burberry’s principal strengths are its: enhancement companies more than 40,000 clients across diverse I unique history and positioning I Wehkamp – the largest home shopping industries, including financial services, I international recognition and broad appeal catalogue in the Netherlands telecommunications, healthcare, insurance, I diversified distribution channels I ARG Financial Services – providing retailing, automotive, manufacturing, I multiple product and geographic financial services, including the Argos sustainable policies. reforestation The report has been printed using soya-based inks and the printing process conforms to ISO leisure, utilities, property, e-commerce growth opportunities and Homebase store cards and government. ARG leads its markets by leveraging its The company employs 13,100 people, size and strength to integrate and improve The Lewis Group supporting clients in more than 60 countries. purchasing scale, to share services and Experian’s headquarters are in Costa Mesa, South African retailing to provide multi-channel capability across California and Nottingham, UK. the business. The Lewis Group is a leading retailer in Southern Africa selling household and ARG employs 44,700 people in the UK, electrical goods, mainly on credit, together Holland and the Republic of Ireland. with associated financial products. The business trades under the Lewis brand in 400 furniture stores, as well as under the Best Electric brand in 47 specialist electrical stores and under Lifestyle Living in 18 upmarket furniture and electronic goods stores. Lewis is the largest single brand by number of stores in the furniture retail industry in Southern Africa and employs 5,700 people. Key events of the year April May September October November January May 7 April 27 May 5 September 2 October 5 November 17 November 17 January 25 May Experian North America GUS disposes of home Homebase introduces FARES, Experian’s Argos website tops GUS sells its 50% stake New Spring/Summer Argos GUS reports 29% increase acquires three regional shopping businesses in new home furnishings 20%-owned real estate European ranking of in property joint venture catalogue has 13,000 in profits, its third year of Accrue* affiliate credit bureaux in the UK, Ireland and range, miHome information associate, online retailers for £163m lines, 12% more than double-digit growth ongoing affiliate Sweden, together with acquires Transamerica’s a year ago 10 September 12 November 19 November acquisition programme Reality, the UK logistics real estate tax service Burberry opens store in and flood certification Experian named UK’s GUS sells further 11.5% 21 January and customer care Milan, its first in Italy businesses ‘National Business of stake in Burberry to Andy Hornby, Chief business the Year’ in the National improve liquidity in Executive of Retail 26 September 8 October Business Awards Burberry shares Banking at HBOS plc, Argos central distribution Homebase store joins GUS Board as a centre at Barton card launched 20 November non-executive director becomes operational GUS reports record interim results, with 44% increase in profits Design and production by The paper used for this report uses ECF (Elemental Chlorine Free) pulps supplied by manufacturers with environment-friendly and Group overview 14001. GUS is a retail and business services Argos Retail Group Experian Burberry group. Its activities comprise general General merchandise retailing Information solutions International luxury goods Argos Retail Group (ARG) is the UK’s leading Experian helps organisations to find, Burberry designs and markets a merchandise retailing through Argos multi-brand, multi-channel retailer. develop and manage profitable comprehensive range of clothing and customer relationships. accessories, which appeal to style- It delivers choice, value and convenience Retail Group, information and conscious consumers around the world. through a unique and award-winning The company does this by leveraging its: customer relationship management combination of stores, catalogues, websites I skills in managing client processes Burberry products are sold through 145 services through Experian and luxury and home delivery options. I ability to develop analytical solutions directly-operated stores, concessions and I ownership of core
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