AMBROSIA INSTITUTE OF HOTEL MANAGEMENT PUNE TRAINING REPORT (2009-2010) A TRAINING REPORT ON AMBROSIA RESORT, PUNE COMPILED BY Mahua Narayan Pandharpur SECOND YEAR [SEMESTER IV] B.Sc. H.S. BACHELOR OF SCIENCE [HOSPITALITY STUDIES] UNIVERSITY OF PUNE 1 AMBROSIA INSTITUTE OF HOTEL MANAGEMENT PUNE TRAINING REPORT [Subject Code: 401] ON Ambrosia Resort – Pune THIS IS A BONAFIDE RECORD OF WORK DONE BY MAHUA NARAYAN PANDHARPUR [UoP – Seat No: 1622] SUBMITTED TO THE UNIVERSITY OF PUNE IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR 2nd YEAR [SEMESTER-IV] B.Sc. Hospitality Studies 2009-2010 _________________ _________________ _____________ Project External Principal Guide Examiner 2 AMBROSIA INSTITUTE OF HOTEL MANAGEMENT PUNE This is to certify that Ms. Mahua Narayan Pandharpur a student of Second year Degree in BSc. (H.S) has satisfactorily completed her Training in Ambrosia Resort, Pune. Training In charge Principal Submitted for Training report held on 10/5/2010 at the institute. Date:10/05/2010 Internal Examiner External Examiner 3 ACKNOWLEDGEMENT I take immense pleasure in presenting my report on industrial training at the hotel "AMBROSIA RESORT". I take this opportunity to express my sincere gratitude to Prof. PARVEEZ AHMED, principal of AMBROSIA INSTITUTE OF HOTEL MANAGEMENT, PUNE for his invaluable motivation & guidance for undertaking training. I thank Prof. SHEETAL GUPTA, training coordinator for placing me for industrial training & her continuous support in preparing this report. My special thanks to training manager Sudip Mitra for his guidance and thorough support throughout my industrial training. Signature Ms. Mahua Narayan Pandharpur Date: 10/5/2010 4 INDEX Sr. Particular Page No. No. 1. IMPORTANCE OF TRAINING 5 2. OBJECTIVES OF TRAINING 6 3. PUNE INFORMATION 7 5. SIGHTSEEING IN PUNE 8 6. OBJECTIVE AND LIMITATION 12 7. INFORMATION ABOUT LE MERIDIAN 14 8. HISTORY OF LE MERIDIAN 16 9. LOCATION DETAIL 18 10. ORGANIZATION CHART 21 11. FEATURES AND SERVICE 29 12. F & B SERVICE 33 13. F & B PRODUCTION 57 14. FRONT OFFICE 62 15. HOUSE - KEEPING 65 16. OBSERVATIONS OF ALL DEPARTMENTS 80 17. SUGGESTION 82 18. CONCLUSION 83 5 IMPORTANCE OF TRAINING An industrial training is one of the most important aspects of Hotel Management. It is an experience, which is Very much different that the actual theoretical part of the Industry. Due to the increase and scope of the service industry, the need of staff and trainees is also vast and fast growing. A trainee can undergo training in hotel from a period of one to six months. This training plays a very important part in helping trainees achieve new dimensions to their various learning methods. The students are not only taught the operational part but are also introduced to the various managerial aspects of the industry. Thus, a training helps a student to know the whole industry completely and also helps in the making of better person and professional with the right attitude for the future prospects. 6 OBJECTIVE OF TRAINING This training is object-oriented work, which can be summarized as follows: • To encourage and promote self-learning. • To exercise innovation and creativity in work procedure. • To observe and compare the theory taught in college and the practical working in the hotel. • To implement optimum performance. • To improve inter-personal skills. • To understand the operations of a hotel. 7 PUNE INFORMATION Pune or Punyanagari as it is called has had a glorious past of nearly 600 years both illustrious and romantic. Long time ago who would have known that a Deccan plateau 2500 mts above the sea level surrounded by hills .valleys and historic forts would emerge as a district named PUNE. A small village inhabited by musicians and artists in 613 A.D grew into the Deccan Capital to rival Delhi. In 750A.D The Rashtrakut Dynasty ruled the Punewadi, now called Pune Poona to the old diehards. In 1856 the Pune-Mumbai rail track and the Khadakwasla Dam in 1857 was constructed. Later many colleges were established gradually, the Deccan college, the college of Engineering and the Ferguson college. In 1857, the offices of the Department ol Meteorology was shifted from Simla to Pune.The first Textile Mill was built in 1893 by Rajc Bahadur Motilal Pittie. Pune was home to some of the fiery personalities who wrote the eventful pages of India's freedom struggle. Mahatma Gandhi rightly said that "Pune is a bee-hive of dedicated workers for a noble cause." At present Pune is the 7th ranking industrial metro of India. In fact Kothrud has achieved a place in the Guinness book of world records for having the fastest urban growth rate. 8 SIGHTSEEING IN PUNE As Bombay is the Capital of Maharashtra Pune is known as the Heartbeat of Maharashtra. Old Time Punekars refer to Pune as the Pensioner’s Paradise or Oxford of the East or The cultural Capital of Maharashtra. Whereas the new generation of professionals and the ever growing student population from all over the country and abroad refer to Pune as the Cyber City or Shopper’s Paradise. In just 10 years the sleepy town of old bungalows and flower flowing gardens, graciously decaying wadas and stone houses has metamorphosed into a bustling business centre with malls , multiplexes, pubs and a restaurant on every corner.. Yet peeking through between the spanking new glass and concrete is still the erstwhile capital of the Peshwas, and of the Bombay Presidency. In the heart of Pune the Narrow streets with the elevated (platforms) typical of the Peths can still be changed upon. The city grew as a series of Peths, or what we may today call wards. Many Peths were caste-based, some profession – based. An official was given permission to develop a Peth starting with a road and some houses and shops, then a bazaar and other amenities were added, mostly in the 18th and 19th centuries. The three cantonments – Pune, Khadki and Dehu – are still enclaves of wide roads, bungalows right out of the Raj and pools of greenery. The famous city bakeries do brisk business without help from the smart business graduates and are still family concerns. 9 Things to see and Do At this point Pune seams to be two cities rolled into one; it still has the character of its colorful past, combined with a new cosmopolitism. The Puneri Pagadi has given way to the American style baseball cap worn front side back. But, some things never change and indeed the afternoon siesta is still sacroscant. So, whether you are heading for a shop or a private home, it maybe off limits between 2 and 4 pm. These are a few places which Pune has to offer. Peshwa Vestige There is nothing mush to see in Shaniwar wada, the once magnificent 18th century palace of the Peshwas, burnt down in a fire in 1827, yet an enduring symbol of the city’s past. Pune was once dotted with such peaceful wads built by the Government officials of successive Peshwa rulers. Today most have sadly been broken down or converted into government offices. Rather more interesting, for its mixture of European architectural styles, is Shinde’s Chattri at Wanawadi – built by the great maratha nobleman Mahadji Scindia. Next up is the imposing Aga Khan Palace on Nagar road at the other end of Pune, which houses the Gandhi National Memorial. It was here that Mahatma Gandhi and other leaders of the Quit India Moment were interned and in this very picturesque setting also lies the Samadhi of Kasturba Gandhi. You can browse thru Letters, Pictures and other memorabilia that tell the story of the Father of the Nation. Mornings and afternoons are the best times to visit as it closes early Timings: 9am to 5:45 pm 10 Entry Fee Rs. 5 per Adult Rs. 2 per Child Osho’s Corner Backtrack a little to Osho Commune in Koregaon Park. Not quite the beehive of activity it was when its presiding deity was still alive, its still a good example of a well planned community living and a beautifully landscaped Nalla Park You can take either the 10:30 or 2:30 pm 1hr tour of the commune. Short and long term courses in a variety of spiritual exercises are available to the casual visitor. Even if you don’t want to see the ashram a stroll down the grid of lanes that makes up the enclave of Koregaon Park, is a good way to get a glimpse of the ‘Poonah’ of English Colonels and their Parsi successors. Entry Fee Rs. 70 Adventures For some airborne adventure there’s paragliding and powered paragliding at Hadapsar where Flying Safari (Affiliated to the United India Paragliding Association) conducts learner’s and advanced courses throughout the year except during the rains. Rates o 20-30 min Joyride Rs. 1000/- o 6-Day Basic Course Rs. 7500/- o 5-Day Intermediate Course Rs. 7000/- o One day aviation Workshop Rs. 1500/- 7:30 – 11:00 4:00 to sunset 11 Shopping The best traditional Puneri outfits can be found in the shopping areas of Pune. Laxmi Road is still the approved venue for those in search of the traditional Nauvari (Nine Yard) cotton sari and its swankier cousins, the Narayanpeth and Paithani. The other shops for shopping are Kala Niketan on Jangli Maharaj Road and Poona Sari Centre in Wonderland on MG Road for Sarees. At Savitri , right next to Nehru Memorial Hall on Moledina Road you can find some interesting things. The little shop was set up by an enterprising Zila Parishad officer to market ethnic wares from the surrounding districts. Places to see in and around Pune The Queen of the Deccan sits in a comfortable bowl surrounded by rivers, lakes dams and towering ghats.