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International Student Guide Your Passport to Success

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International Student Guide Your Passport to Success International Student Support Learn to succeed | federation.edu.au/international/student-support International Student Guide Your passport to success CRICOS Provider No. 00103D Contents Welcome 1 Your family in Australia 15 ASK 25 Your rights & responsibilities 34 Now that you Visas for family Stuff Students have arrived 2 members 15 Need to Know 25 Education Service for Schools Overseas Students International PASS (Peer Assisted (ESOS) Act 34 (Primary & Secondary) 15 Study Sessions) 26 Student Support 4 Visas 34 Childcare 16 Library 26 Settling in: Full Time Studies 35 Childcare at FedUni 16 Accommodation 4 Moodle 26 Attendance 35 Kindergarten 16 Accommodation Guarantee 4 Enrolment 26 Deferment or Leave Accommodation Scholarship 4 A tour of campus 17 Student Identification Card 26 from Studies 36 Ballarat residences 5 Student Lounge 17 Student Email 26 Fees Payment and Refund Terms 36 Gippsland residences 5 Computer Labs 17 Campus Support 27 Change of Education Fees and inclusions 5 Wi-Fi Access 18 International Provider 36 Private Rental ICT Support 18 Student Support 27 It takes time to settle 37 Accommodation 6 Prayer Rooms/ Peer Support Program 27 Culture shock 37 Transport 7 Places of Peace 18 Social Activities On-Campus International Student Trains 7 and Information 27 Retail Services 18 Support 37 Buses 7 Australia and Australians 38 Hairdresser 18 Yourtutor 28 MYKI Travel Card 7 Homesickness 38 UniSports 19 International Student Metropolitan Trains 7 Committees 28 Conversation topics 38 Bikes 7 Latrobe Leisure Centre — Churchill 19 Gippsland Association of Equal opportunity 38 Taxi 7 Childcare 19 Postgraduate Students Social customs 39 Airport Shuttle 7 (GAPS) 28 Campus Bookshop 19 Names 39 Driving in Victoria 8 Counselling Support 28 Health Care 20 Informality 39 Before Driving in Victoria 8 Financial Aid 29 Courtesy 39 Car Insurance 8 Off-campus Medical Assistance 20 Chaplaincy 29 Queues 39 Car Accidents 9 Hospitals 21 Clubs and Societies 29 Appointments 40 Toll roads 9 Overseas Student Sport and Recreation 29 Invitations 40 Shopping 10 Health Cover (OSHC) 21 Student Leadership and Punctuality 40 Shopping in Ballarat 10 Pharmacies (Chemists) 21 Volunteer Program 29 Dress code 40 Shopping in Latrobe Valley 10 Dentists 21 Careers and Employment 30 Social gatherings 40 Queen Victoria Market Alcohol 40 Optometrists 21 Student Advisory Service 30 (Melbourne) 11 Physical contact 40 Student Learning 22 Tax File Number 30 Furniture and Opening of gifts 40 Student Legal Service 31 household goods 11 Studying in Australia 22 Smoking 41 Second-hand Be a SMART student 22 Final Grade Appeals 31 Tipping 41 goods retailers 11 Assessment 23 Special Consideration 31 Independence 41 Bargaining 11 Results 23 Unsatisfactory Progress 32 Body Language and Asian Food groceries 12 Assessment Grades 23 Exclusion 32 Personal Space 41 Halal 12 Lectures 24 Complaints or Relationships 41 Butchers (Halal available) 12 Tutorials 24 Student Grievances 32 Your safety 42 Communications 13 Laboratories 24 Privacy & Confidentiality 32 On Campus Security 24/7 42 Safety tips 43 Mail system 13 Self-Directed Study 24 Equity and Equal Telephone 13 Academic Staff 24 Opportunity 33 Request an on-campus security escort 43 Mobile phone services 13 English Conversation 24 Student Grievance Policy 33 Other Useful Telephone directories 14 English Language Change of address / Information 44 Emergency 14 Support Program 24 Contact details 33 Campus maps 46 Telephone numbers 14 FedReady 25 Translating and Media 14 Mentor Program 25 Interpreting Service 33 Contacts Back cover Welcome I welcome and congratulate you as a commencing One of our key strengths is in the student of Federation University Australia (FedUni). personal contact with staff across Federation University Australia (FedUni) is one of the campuses. You will get to know your nation’s leading regional universities. With a reputation for lecturers, school and support staff relevance and excellence, FedUni has a strong tradition of and I invite you to ask questions, and education and training delivery spanning more than 145 also to bring your experience and years. We were the nation’s first regional, multi-sector knowledge to your courses. university and are the third oldest site of higher learning in The success of your time with Australia. FedUni largely depends on you. We offer access to higher education, TAFE, secondary There are many events and schooling and research opportunities. With campuses in programs outside of your academic Ballarat, Gippsland and the Wimmera, our programs are study which will assist you to settle in also delivered online and via a range of partner institutes and get to know other people. I urge across Australia and around the globe. you to participate in the social and cultural opportunities on offer, as For some of you, this is your first experience of living away these not only improve your English from your home country and I understand that you may skills but also offer opportunities for have many questions about Australia, Victoria and this increased networks and lifelong university. This student guide is a great starting point and I friendships. urge you to take the time to explore its contents. It contains information about your local area; your university I wish you success as you begin your campus; provides useful hints and tips on your study experience at FedUni and I look success and directs you where to go for services and forward to seeing you on campus. support, both at FedUni and in our cities. I want you to feel confident in your surroundings, safe in the knowledge that FedUni staff are available and happy to assist. Regards, You are joining a modern, dual sector university that is regional in focus, national in scope and international in reach. Federation University Australia is a place where our students are afforded every opportunity for success and Darren Holland to reach their potential. Deputy Vice-Chancellor 1 Now that you have arrived Welcome You will see a lot of the International Support Check out our video: team over the first few weeks of the semester www.youtube.com/ as we conduct international orientation days watch?v=O63NL-xPfUM and host your social and cultural program. Attending these programs is important and is a vital part of your university experience. The first weeks of living in Australia can feel very strange and at times lonely for new students. Adjusting to a new environment, people and way of going about your day is both exciting and scary for some. Here are two simple pieces of advice; ‘Ask if you don’t know’. The International Student Support team will answer your questions and help you to get the best start to your time at FedUni. ‘Say Yes’ to all opportunities to meet other students and to improve your English. The first few days and weeks after arriving in Australia, and at your new campus, you can expect to feel both excited and unsure. There may be many things to arrange and questions that you have. Using this guide will address many of the questions but always remember that there are friendly Ballarat is cheaper than other staff, students and locals who will readily talk to you about big cities. Because it’s not big, what Australia has to offer. “ you can communicate and get Important Dates to know each other more easily. In addition, you can Please check this website for important dates throughout drive to wherever you want to the academic calendar. go in Ballarat in less than 30 www.federation.edu.eu/important-dates minutes. 2 ” International Student Support The International Student Support (ISS) office is a Mt Helen Campus resource for, and provides information to, 1st Floor, Albert Coates Building students about campus services and programs; Phone: (03) 5327 9446 community living; transport; accommodation and Mobile: 0409 948 811 social programs. In fact, international students Email: [email protected] who are unsure of any aspect of their living and www.facebook.com/groups/FedUniInternationalCALD/ study can call into the International Student Support office for help. Gippsland Campus Student Connect, International Student Support assist students Building 3N, Room 102 throughout each stage of university transition. Phone: (03) 5122 6425 Our student-centred staff are committed to [email protected] providing a welcoming and informative program Email: of support. www.facebook.com/groups/FedUniInternationalCALD/ Transition Program English Language Social Program Conversation Group (Individual and Family) Crisis support Welcome letter Orientation Local and City orientation Critical incident response and Pre-arrival information Multi-cultural events support for onshore and Peer supporter Orientation/enrolment program Australian cultural program offshore incidents Life After Feduni Short-term accommodation (Transition Out) Rights and responsibilities Family support Confidential support Pre-arrival budget and International Student Guide (school/kinder/childcare) financial information Complaints and grievance Visa/Staying in Australia Staff introductions International Student assistance workshop Airport transfer Association events Community market stalls Referral to internal and IELTS testing Health and wellbeing Long-term accommodation external services Preparation for returning home Pre-arrival Support support Nutrition Leadership development Student farewell events Banking, finance and currency Employment/work rights/ Internatonal student Employment Campus tours Tax help associations and groups Targeted
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