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General Terms and Conditions of Business and Use for Connected Rmi Services for Commercial Users

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General Terms and Conditions of Business and Use for Connected Rmi Services for Commercial Users GENERAL TERMS AND CONDITIONS OF BUSINESS AND USE FOR CONNECTED RMI SERVICES FOR COMMERCIAL USERS General information Connected RMI Services allows independent providers (hereinafter referred to as ‘users’) to provide repair and maintenance services (hereinafter referred to as ‘services’) for BMW, MINI and Rolls Royce vehicles, if the relevant vehicle owner (hereinafter referred to as ‘the customer’) so wishes. The following services can be provided for customers: Service partner services: As service partners for a vehicle, users receive the following information from the vehicle: • Teleservice Call Special sensors in the customer’s vehicle constantly check the wear behaviour and fluid levels. If maintenance work is required on the vehicle (and only in this case), all the relevant data for the automatic Teleservice Call is sent to you. • Teleservice Battery Guard The ‘Teleservice Battery Guard’ continuously monitors the customer vehicle’s battery level. If a battery problem is detected, the user or the customer is informed in good time to avoid difficulties with starting Company the engine or battery-related breakdowns. Bayerische Motoren Werke Aktiengesellschaft In addition, users can retrieve a Teleservice Call’s current data from the customer’s vehicle. The KaSIO Postal address Teleservices (Key and Service Information for Independent Operators Teleservices) application is provided for BMW AG D-80788 Munich, Germany carrying out the service partner services. Please refer to the application’s user manual for further information. The Office address manual can be downloaded from and viewed in the BMW AOS portal on the KaSIO preview page. Petuelring 130 Office address Forschungs- und Users can view vehicle data using the Connected Drive Dealer Cockpit application. To be able to view information Innovationszentrum (FIZ) about the ConnectedDrive Services booked for a vehicle, the user must have an active vehicle allocation for service Knorrstraße 147 partner services. Please refer to the application’s user manual for further information. This manual can be Telephone Exchange +49 89 382-0 downloaded from and viewed in the BMW AOS portal on the Connected Drive Dealer Cockpit preview page. Fax +49 89 382-25858 Accident assistance: Internet www.bmw.com If more minor accidents, where the automatic emergency call and airbag are not triggered, occur, the vehicle nevertheless detects any damage and inform the customer by means of the iDrive monitor. If users are appointed Bank account BMW Bank as accident assistance partners for a vehicle, the customer can contact them from the vehicle. Users receive all IBAN DE02 7022 0300 5100 9409 40 the relevant data about the vehicle affected, the accident and the location. In addition, a voice connection is BIC BMWBDEMUXXX established between the vehicle / customer and the user’s hotline. The customer can also start accident Chairman of the Supervisory Board assistance manually using iDrive. The BASE (BMW Assistant for Service Events) application is provided for Norbert Reithofer performing the accident assistance and breakdown assistance services. Please refer to the application’s user Board manual for further information. This manual can be downloaded from and viewed in the BMW AOS portal on the Oliver Zipse, Chairman BASE preview page. Ilka Horstmeier Milan Nedeljković Pieter Nota Nicolas Peter Frank Weber Andreas Wendt Registered Office and 1 / 7 Court of Registry Munich Com. Reg. No. 42243 Breakdown assistance: If the user is appointed as the breakdown assistance partner for a vehicle, the customer can contact the user directly from the vehicle if and when a breakdown occurs. All the relevant data about the vehicle status and the current position of the customer’s vehicle is immediately transferred to you, and a voice connection is established. Depending on the vehicle generation and the country the vehicle is in, users can request the required data with customer approval and retrieve it remotely. The user can also carry out approved control functions remotely, provided that this service is enabled for their country and the vehicle meets the necessary technical specifications. The BASE (BMW Assistant for Service Events) application is provided for performing the accident assistance and breakdown assistance services. Please refer to the application’s user manual for further information. This manual can be downloaded from and viewed in the BMW AOS portal on the BASE preview page. Electronic service history: The user can view a customer’s electronic service history. This can be viewed using the KaSIO application. Customer approval through BMW CarData is not required for this. To view the electronic service history through the API, customer approval must be obtained by means of BMW CarData. Please refer to the application’s user manual for further information. The manual can be downloaded from and viewed in the BMW AOS portal on the KaSIO preview page. Repair history: The user can view a customer’s repair history. This can be viewed using the KaSIO application. Customer approval through BMW CarData is not required for this. To view the repair history through the API, customer approval must be obtained by means of BMW CarData. Please refer to the application’s user manual for further information. The manual can be downloaded from and viewed in the BMW AOS portal on the KaSIO preview page. The range of services offered may vary depending on what country the customer’s vehicle is being used in. In the first step, the user carries out the general setup and service setup (see Section 2). The user then carries out the vehicle allocation (see Section 3). To provide the relevant service, the user may choose between ‘application- Company Bayerische based service performance’ and/or ‘data access through API’ (using the BMW CarData service offered by BMW) Motoren Werke Aktiengesellschaft on the AOS portal (Aftersales Online System; hereinafter referred to as ‘AOS’) provided by BMW. The API Postal address (application programming interface) provides various endpoints that the user can connect to provide services to BMW AG D-80788 Munich, Germany customers. The user can provide the services using various applications within AOS and/or obtain data through Office address the API interfaces. Petuelring 130 Office address Forschungs- und Innovationszentrum (FIZ) Knorrstraße 147 Telephone Exchange +49 89 382-0 Fax +49 89 382-25858 Internet www.bmw.com Bank account BMW Bank IBAN DE02 7022 0300 5100 9409 40 BIC BMWBDEMUXXX Chairman of the Supervisory Board Norbert Reithofer Board Oliver Zipse, Chairman Ilka Horstmeier Milan Nedeljković Pieter Nota Nicolas Peter Frank Weber Andreas Wendt Registered Office and 2 / 7 Court of Registry Munich Com. Reg. No. 42243 1. Conclusion and subject matter of the contract 1.1 Bayerische Motoren Werke Aktiengesellschaft, Petuelring 130, 80788 Munich, registered office and registry court: Munich HRB 42243 (hereinafter referred to as ‘BMW’) provides Connected RMI Services in accordance with these General Terms and Conditions of Business and Use (‘Conditions of Use’). A contractual relationship regulating the use of Connected RMI Services between BMW and the user shall exist as soon as the user has accepted these Conditions of Use. 1.2 According to the definition of an ‘independent economic operator’ by EU Regulation 2018/858, the offer for using Connected RMI Services is aimed exclusively at entrepreneurs who are directly or indirectly involved in vehicle maintenance and repair. 1.3 The subject matter of the contract is the provision of vehicle-specific data using the aforementioned AOS applications or the API, which enable the user to provide the service in question. The data is transferred from BMW, MINI and Rolls Royce vehicles to BMW in the context of using BMW ConnectedDrive, MINI Connected or Rolls Royce Connect services. 2. Connected RMI Services – general setup and service setup The general setup and service setup can be performed using the ‘Connected RMI Services Administration’ AOS application and using ‘BMW CarData’. The first step is to perform the general setup. This is absolutely essential for subsequently carrying out the setup for the desired service. In the Connected RMI Service Administration, the general setup can be found under the ‘General Setup’ menu item, and under ‘Account Settings’ in BMW CarData. The service setup can then be completed in Connected RMI Services Administration or BMW CarData. Company Bayerische 2.1 The user must be registered in the BMW AOS portal to be able to carry out the general setup. The user is Motoren Werke responsible for the accuracy of the data provided during the registration process. BMW must be informed Aktiengesellschaft immediately of any changes to this information. Postal address BMW AG D-80788 Munich, Germany 2.2 During the general setup, the user must specify a Connected RMI Services contact person who is Office address Petuelring 130 available to BMW as a contact. Furthermore, the user specifies a contact person who is available to the Office address customer as a contact. BMW shall only process the contact’s personal data for the aforementioned Forschungs- und purposes and in accordance with applicable data protection regulations. The user must ensure that the Innovationszentrum (FIZ) Knorrstraße 147 personal data of the contacts specified during the general setup may be processed. Once the user has Telephone Exchange entered the required information and accepted the General Terms and Conditions of Business and Use, +49 89 382-0 the general setup is complete. Fax +49 89 382-25858 Internet 2.3 The user can then perform the respective service setup for the services they want to offer the customer www.bmw.com using Connected RMI Services Administration or BMW CarData. For this purpose, further details that are Bank account necessary for implementing the service in question must be provided. In this regard, BMW shall only BMW Bank IBAN DE02 7022 0300 process personal data transferred in this respect for the aforementioned purposes and in accordance with 5100 9409 40 BIC BMWBDEMUXXX applicable data protection regulations.
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