Community Handbook to Assist You with Aspects of Your Residency
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HuntCompanies.com Welcome Home! We are pleased that you have chosen to make Joint Base Charleston Family Housing as your home. As a resident, you will enjoy the responsive service, consistent two-way communication, and professional management and maintenance services offered by Joint Base Charleston Family Housing. We have prepared a Community Handbook to assist you with aspects of your residency. In the Community Handbook you will find helpful information regarding resident and maintenance services, community rules and regulations, your responsibilities in caring for your home and the responsibilities of Joint Base Charleston Family Housing. This guide serves as a supplement to your Lease Agreement to enhance the understanding of what is expected of you, your neighbors and ity Residential Management during your residency. Our team is dedicated to providing an exceptional level of customer service for you and your family. We will be regularly requesting your feedback to ensure we are delivering the quality of service that you expect and deserve. We appreciate the pride you will exhibit, not only in your home, as do we, but also in your neighborhood. The well being of your family and your neighbors is a top priority for your Neighborhood Management Team. Mutual consideration for one another’s neighbors will ensure comfortable living conditions for all. Thank you in advance for your cooperation in making this Community a clean, safe, and desirable place to live. Once again, we value your residency and look forward to serving you for many years to come. Joint Base Charleston Management Team 2 IMPORTANT PHONE NUMBERS AND OFFICE INFORMATION Fire 911 Ambulance 911 Police 911 Security Forces/Non-Emergency (843) 963-3600 OR 911 Hunt Neighborhood Management Office 843-552-0600 1501 Touhey Blvd Charleston, SC 29404 Maintenance and Self Help Center 855- 831-FIXX (3499) 1597 S.O'Neal Avenue Charleston AFB, SC 29404 24 hrs per day/7 Days a week including holidays Self Help Center 0800-1600 Monday - Friday Website: www.jbcharlestonfamilyhousing.com 3 TABLE OF CONTENTS General Information ..................................................................................................... Page • Privatization ........................................................................................................... 6 • Acronyms .............................................................................................................. 6 • Common Definitions .............................................................................................. 6 Neighborhood Policies ................................................................................................ Page 1. Alterations and Decorating ..................................................................................... 7 2. Appliances ............................................................................................................. 7 3. Cable Television/Internet/Satellite Dish .................................................................. 10 4. Changes in Status ................................................................................................. 11 5. Child Behavior and Child Care ............................................................................... 12 6. Common Areas ...................................................................................................... 12 7. Collections ............................................................................................................. 12 8. Deployed Spouse Program .................................................................................... 13 9. Preliminary Dispute Resolution Process ................................................................ 13 Universal Lease Resolution Process (Excerpt) ..................................................... 14 “Section 9 – Disputes” .......................................................................................... 14 “Section 3 – Dispute Resolution Process ............................................................... 15 Exhibit A – Request Form for Dispute Resolution Process ..................................... 19 10. Drug-Free Policy .................................................................................................... 20 11. Energy and Water Conservation ............................................................................ 20 12. Evictions ................................................................................................................ 21 13. Family Leave Program ........................................................................................... 22 14. Fees & Damages ................................................................................................... 22 15. Fences ................................................................................................................... 22 16. Firearms/Weapons ................................................................................................ 23 17. Fireworks/Fire Pits ................................................................................................. 23 18. Flags ...................................................................................................................... 24 19. Foster Care ............................................................................................................ 24 20. Garages/Carports .................................................................................................. 24 21. Grounds Maintenance ........................................................................................... 24 22. Guests ................................................................................................................... 25 23. Holiday Lighting and Decorations .......................................................................... 26 24. Home Based Businesses/Commercial Enterprises ................................................ 26 25. Housekeeping ........................................................................................................ 27 26. Keys/Garage Door Openers/Mailbox Keys............................................................. 29 27. Law Enforcement ................................................................................................... 29 28. Lease Violation Notices ......................................................................................... 29 29. Live-In Care Providers ........................................................................................... 30 30. Locked Out of Residence ....................................................................................... 30 31. Maintenance .......................................................................................................... 31 32. Maintenance Service Requests ............................................................................. 32 33. Move-In Process .................................................................................................... 34 34. Move-Out Process ................................................................................................. 34 35. Move-Out Process for Early Termination ............................................................... 34 36. Neighbor Relations ................................................................................................ 35 37. Neighborhood Centers & Services ......................................................................... 36 4 38. Neighborhood Sports and Recreational Areas ....................................................... 36 39. Nuisance (Disturbances and Noise) ....................................................................... 36 40. Occupancy Limits .................................................................................................. 37 41. Parking Regulations ............................................................................................... 37 42. Personally Owned Play Equipment and Neighborhood Playgrounds ..................... 38 43. Personal Property Insurance ................................................................................. 39 44. Pest Control ........................................................................................................... 39 45. Pet Policies ............................................................................................................ 40 46. Refuse Collection and Recycling ........................................................................... 41 47. Relocation Process ................................................................................................ 42 48. Resident Inquiries and Concerns ........................................................................... 43 49. Safety .................................................................................................................... 44 50. Services – Other .................................................................................................... 46 51. Signs ..................................................................................................................... 46 52. Snow and Ice Removal .......................................................................................... 46 53. Solicitations ........................................................................................................... 47 54. Special Climate Situations ....................................................................................