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JD Power Asia Pacific Reports

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JD Power Asia Pacific Reports J.D. Power Asia Pacific Reports: Purchase Consideration for Chinese Domestic Models Has Notably Increased Audi and Volkswagen are the Most-Frequently Considered Models in Five out of 10 Vehicle Segments. SHANGHAI: 30 August 2013 — The percentage of consumers in China who intend to purchase a new Chinese brand vehicle has increased significantly, primarily driven by the increase of Tier 2 and Tier 3 cities, according to the J.D. Power Asia Pacific 2013 China New-Vehicle Intender Study SM (NVIS) released today. The study, now in its fifth year, examines pre-purchase perceptions and considerations rate among consumers in China who intend to purchase a new vehicle within the next 12 months. The study is designed to provide key consumer insights by examining brand awareness, purchase consideration, rejection reasons and media usage, as well as consumer perceptions of various models among these new-vehicle intenders. A total of 62 vehicle brands and 177 models in 11 vehicle segments are included in the 2013 study. European brands are most popular among vehicle intenders across 67 cities examined in the study. More than 30 percent of vehicle intenders (31%) in China consider to purchase a European model. European brands as a whole receive the highest consideration rate among all brands of origins, The proportion of new-vehicle intenders who indicate they would consider purchasing a model from a Chinese domestic automaker has increased to 27 percent in 2013 from 20 percent in 2012. Domestic brands are particularly popular among consumers in Tier 2 and Tier 3 cities, where they are considered by 28 and 42 percent of new-vehicle intenders, respectively. In comparison, approximately 16 percent of consumers in Tier 1 cities consider purchasing a domestic model. Consumers in Tier 1 cities don’t perceive Chinese domestic brands as an accurate reflection of their social status. “Tier 2 and Tier 3 cities will be the new market in the future, as the Chinese automotive industry evolves,” said Tony Zhou, director of automotive research at J.D. Power China, Shanghai “It’s vital for manufactures to increase their effectiveness by investing marketing tools and choose right channels and format in advertisement, to influence local customers in Tier 2 and Tier 3 cities.” The consideration rates for European and Japanese brands among China have declined by 4 percent and 6 percent, respectively. The study observes that the consideration rate for Japanese models has been declining continuously to 18 percent in 2013 from 32 percent in 2009. American brands receive a 15 percent consideration rate. The study finds that the Internet and TV are the most effective channels for connecting with and influencing new-vehicle intenders, with the Internet being the most influential communication channel. Approximately 61 percent of new-vehicle intenders obtain brand information from the Internet, while 54 percent gain information through TV. Among Chinese brands, the Roewe 550 (lower premium midsize segment) and Chery QQ (compact) have the highest consideration rates in their respective segments. Audi models have the highest consideration rates in the entry luxury, luxury and luxury SUV segments, while Volkswagen models have the highest consideration rates in the entry midsize and SUV segments. (Page 2 of 3) Models with the highest rates of consideration in each vehicle segment1 are: Compact: Chery QQ Premium compact: Chevrolet Sail Entry midsize: Volkswagen Jetta Midsize: Buick Excelle Lower premium midsize: Roewe 550 Upper premium midsize: Honda Accord Entry luxury: Audi A4L Luxury: Audi A6L SUV: Volkswagen Tiguan Luxury SUV: Audi Q5 The consideration rates for midsize and SUV models have increased year over year by 5 and 6 percent, respectively, while the consideration rate for premium midsize models has decreased by 4 percent from 2012. Quality and safety, performance and configuration, and brand and image are the top three criteria for consideration among new-vehicle intenders in China. The study also measures brand influence score, which is familiarity and favorability of automotive brands among new-vehicle intenders in China. BMW achieves a Brand Influence Score of 679 on a 1,000-point scale, followed by Mercedes-Benz (670 score), FAW-Volkswagen (649), Audi (629) and Shanghai Volkswagen (621). The 2013 China New Vehicle Intender Study is based on responses from 6,809 new-vehicle intenders in 67 cities. The study was fielded from April to June 2013. The China New-Vehicle Intender Study (NVIS) is one of eight consumer-based benchmark studies conducted by J.D. Power Asia Pacific in China. Other 2013 studies conducted by J.D. Power Asia Pacific include: The China Sales Satisfaction Index (SSI) Study, which measures satisfaction with the new-vehicle sales process, was released in late June. The China Customer Satisfaction Index (CSI) Study, which examines satisfaction with the after-sales service experience among vehicle owners between 12 and 24 months of ownership, was released in late July. The China Original Equipment Tire Satisfaction Index (OE-TSI) Study, which measures customer satisfaction with original equipment tires, will be released in September. The China Manufacturer Website Evaluation Study (MWES), which measures the effectiveness of OEM websites on the basis of the Voice of the Customer, will be released in late September. The China Initial Quality Study (IQS), which measures problems experienced by new-vehicle owners during the first two to six months of ownership, will be released in October. The China Automotive Performance, Execution and Layout (APEAL) Study, which measures what excites and delights owners about their new vehicle’s performance and design during the first two to six months of ownership, will be released in November. The China Vehicle Dependability Study (VDS), which evaluates overall vehicle dependability during the first 25-36 months of ownership, will be published in December. About J.D. Power Asia Pacific J.D. Power Asia Pacific has offices in Tokyo, Singapore, Beijing, Shanghai and Bangkok that conduct customer satisfaction research and provide consulting services in the automotive, information technology and finance industries. Together, the five offices bring the language of customer satisfaction to consumers and businesses in China, Australia, India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand and 1 MPV segment is not shown among the nameplates due to small sample. Vietnam. Information regarding J.D. Power Asia Pacific and its products can be accessed through the Internet at www.jdpower.com. Media e-mail contact: [email protected]. Please follow J.D. Power at http://e.weibo.com/jdpowerchina. About J.D. Power J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial. About McGraw Hill Financial McGraw Hill Financial (NYSE: MHFI) is a leading financial intelligence company providing the global capital and commodity markets with independent benchmarks, credit ratings, portfolio and enterprise risk solutions, and analytics. The Company's iconic brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power, and McGraw Hill Construction. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mhfi.com. (Page 2 of 3) Media Relations Contacts Ms. Ellen Wang; Public Relation Supervisor; J.D. Power Asia Pacific; Shanghai, 200040 China; +86 21 2208 0831; [email protected] John Tews; Director, Media Relations; J.D. Power; Troy, Michigan 48083 USA; 001 248 680 6218; [email protected] No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power. www.jdpower.com/corporate. # # # (Page 3 of 3) Note: One chart follows. J.D. Power Asia Pacific 2013 China New-Vehicle Intender StudySM Top Three Models per Segment in Consideration Rate Total Number of 0% 10% 20% 30% 40% 50% Models in Segment Compact Segment* Chery QQ 35.2% BYD F0 25.5% 8 Compact Segment Car Average 12.5% Premium Compact Segment* Chevrolet Sail 38.3% Changan Alsvin 31.6% 8 Premium Compact Segment Car Average 12.5% Entry Midsize Segment Volksw agen Jetta 9.0% Ford Fiesta 8.7% 23 Volksw agen Polo 8.3% Entry Midsize Segment Average 4.3% Midsize Segment Buick Excelle 3.8% Chevrolet Cruze 3.5% 50 Volksw agen Sagitar 3.5% Midsize Segment Average 2.0% Lower Premium Midsize Segment Roew e 550 34.3% BYD G6 28.2% Peugeot 408 28.2% 4 Low er Premium Midsize Segment Average 25.0% Upper Premium Midsize Segment* Honda Accord 7.2% Buick Regal 7.0% Citroen C5 6.8% 18 Volksw agen Magotan 6.8% Upper Premium Midsize Segment Average 5.6% Entry Luxury Segment* Audi A4L 47.6% BMW 3 Series 29.0% Entry Luxury Segment Average 16.7% 6 Luxury Segment* Audi A6L 31.5% BMW 5 Series 29.1% 7 Luxury Segment Average 14.3% Luxury SUV Segment* Audi Q5 18.9% Audi Q7 9.4% 14 BMW X5 9.0% Land Rover Range Rover Evoque 9.0% Luxury SUV Segment Average 7.1% SUV Segment Volksw agen Tiguan 6.6% Honda CR-V 6.0% 36 BYD S6 5.9% SUV Segment Average 2.8% *No other brand in this segment has a consideration rate greater than the segment average. Note: Segment average=100/ total number of models in this segment Note: MPV segment is not shown in the nameplate due to small sample.
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