Appendix A - Complaints by Service Provider s t n i a l e p g m n d o a d e C d d h d d

d e l d e e C e e l e t

t t u v v t d d a d l p l l p p

c % e e c e f

e o o e e s s e n c s s u j c c o Y o o

s c c c e e e o / l l s % A Y C R C R C A I A R Provider Accepted and Concluded Complaints Pre-Investigation Investigation Recommendation Decisions #100 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1010100 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1010580 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1010620 0.0% 0 -100.0% 0 0 0 0 0 0 0 0 0 1010738 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1011295.com 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1947244 Inc. 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 295.ca 0.0% 0 -100.0% 0 0 0 0 0 0 0 0 0 3Web 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 450Tel 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 768812 Ontario Inc. 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 8COM 0.0% 0 -100.0% 0 0 0 0 0 0 0 0 0 A dimension humaine 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Acanac Inc. 0.5% 41 -47.4% 52 18 0 28 6 0 0 0 0 Accelerated Connections 0.0% 0 - 0 0 0 0 0 0 0 0 0 Achatplus Inc. 0.0% 1 0.0% 1 0 1 0 0 0 0 0 0 ACN 0.7% 64 0.0% 60 51 1 7 1 0 0 0 0 AEBC Internet Corporation 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 AEI Internet 0.1% 5 150.0% 5 0 0 4 1 0 0 0 0 AIC Global Communications 0.0% 2 0.0% 2 2 0 0 0 0 0 0 0 AireNet Internet Solutions 0.0% 1 - 1 1 0 0 0 0 0 0 0 High Speed 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 AllCore Communications Inc. 0.0% 1 - 0 0 0 0 0 0 0 0 0 Allstream 0.0% 4 -33.3% 6 2 0 2 2 0 0 0 0 Altima Telecom 0.1% 9 -43.8% 8 6 1 1 0 0 0 0 0 Americatel 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Amtelecom Telco GP Inc. 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Andrews 0.0% 1 - 1 0 0 1 0 0 0 0 0 Aol Canada 0.0% 0 - 0 0 0 0 0 0 0 0 0 Arrow Technology Group. 0.0% 0 -100.0% 0 0 0 0 0 0 0 0 0 Choice Tel Cheepnet Wireless Cellfone CDTel CDMS Inc CCI Wireless Cable CCAP (CoopérativeCCAP de Câblodistribution de l`Arrière-pays) Caztel CaspianWave Telecom Carry Canopco Caninter. Relink Canada PayphoneCanada Corporation Can-net Telecom Select Call duCablevision nord de VDNCable Cable Inc.Cable AxionCable Bud Phone Bud Light Phone Bud Light Lime Phone Bruce Telecom TelephoneBruce Municipal System Brightroam Bravo Telecom Bravo Phone Cards Telecom Inc. Brama Bragg Communications Inc. BlueTone Canada MTS Bell BabyTel B2B2C Inc. Axsit Communications Axess Avenue Auracom Provider 35.7% 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.8% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Accepted and Concluded Accepted Complaints Concluded and % of all Complaints 3,247 129 85 69 0 0 0 0 1 0 2 0 0 0 0 3 0 0 2 0 2 3 1 0 1 1 0 0 0 0 0 0 4 0 0 0 0 0 3 1 0 0 Accepted -100.0% -100.0% -100.0% -100.0% 240.0% 100.0% -50.0% -80.0% -50.0% -60.0% -50.0% -66.7% 11.3% 10.4% 57.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

- - - - - Y/Y % Change 3,129 118 72 57 0 0 0 0 1 0 3 0 0 0 0 2 0 0 1 0 2 5 1 0 0 0 0 0 0 0 0 0 4 0 0 0 0 0 3 1 0 0 Concluded Pre-Investigation 2,322 40 48 85 0 0 0 0 1 0 0 0 0 0 0 1 0 0 0 0 2 3 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 2 1 0 0 Resolved 120 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 1 0 0 0 0 0 Closed 504 24 20 Investigation 0 0 0 0 0 0 3 0 0 0 0 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 4 0 0 0 0 0 Resolved 181 12 0 0 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 1 0 0 0 0 Closed Recommendation

0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 Issued Decisions

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected Fibernetics Falcon Internet Services Execulink ExaTEL Inc. Espacenet Epik Networks Enter-net Enhanced VOIP Communications eFirehose EBOX Inc. Telecom EasyVoice Durham.net.Inc DSLExtreme DolphinTel Distributel Communications Limited Digicom DialTone Delta Cable Dell Voice DCI Telecom Cybersurf Internet(CIA) Access CountryCross T.V. Limited Cooptel Convergia Inc.Networks Contact Internet Compuxellence Compton Communications ComparAction Compagnie de Téléphone Upton Inc. Compagnie de Téléphone de Saint-Victor Colba.Net Cogent Canada Peer 1Inc. (Canada) Cogeco Connexion (Quebec) Cogeco Connexion (Ontario) Cable Coast City Wide Communications CIK Telecom Inc. Provider 0.0% 0.0% 0.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.7% 0.0% 0.0% 0.0% 0.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.2% 1.1% 0.0% 0.0% 0.1% 0.1% Accepted and Concluded Accepted Complaints Concluded and % of all Complaints 224 104 12 14 12 62 26 17 15 1 0 0 0 2 0 0 0 0 0 0 0 1 0 1 0 0 2 0 1 1 1 0 1 0 0 0 1 1 0 0 4 8 Accepted -100.0% -100.0% -100.0% 250.0% 112.2% -50.0% -33.3% -66.7% -50.0% 63.2% 40.0% 54.5% 50.0% -3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

------Y/Y % Change 211 14 11 52 25 10 12 87 9 1 0 0 1 2 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 1 1 0 1 0 0 0 2 1 0 0 2 7 Concluded Pre-Investigation 168 37 18 10 72 5 0 0 9 0 0 0 0 0 0 8 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 9 0 0 0 0 0 0 2 6 Resolved 10 2 0 0 0 0 0 0 0 0 0 3 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 9 0 0 0 0 0 0 0 0 1 0 0 0 Closed 14 27 Investigation 2 1 0 5 0 1 1 0 0 0 0 0 0 0 0 6 0 0 1 0 0 1 0 0 1 0 0 1 0 1 0 0 2 1 0 1 4 0 0 1 Resolved

0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 7 0 0 0 0 0 0 0 0 0 1 0 0 0 0 Closed Recommendation

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued Decisions

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected Kokanee Phone Kingston Online Services Key 2 Communications Inc. K2 Systems Inc. K-Right Communications Inc. Juno Jive Communications Technology Ltd.Canada TelephoneITP/International Prod. LTD Inc. Networks iTel italkBB MobileiRoam Solutions Inc. IP4B Internet LightSpeed Communications Interhop Inter.net Canada InnSys InfoSat Communications InfoFortin Telecom Impact Telecom CommunicationsIlink HuronTel Horizon Telecom Hook Communications Inc. Gold Line Inc. Gold Leaf Telecom Ltd. Globalstar OFFICEGLOBAL Ltd. Telecommunications Canada Crossing Global GLIP Giantel Communications GETUS LTD Telecom Gems Galilee G3 Telecom Frontline FreePhoneLine.ca Freedom Phone Lines Inc. (Formerly WIND Mobile Corp.) Fongo Inc. Followtel Fido Provider 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.1% 0.0% 0.0% 3.3% 0.0% 0.0% 5.0% Accepted and Concluded Accepted Complaints Concluded and % of all Complaints 455 298 10 0 0 1 1 0 0 0 0 1 0 0 1 0 0 0 8 0 0 2 0 0 0 0 0 0 5 0 0 0 0 0 6 0 1 6 0 1 1 0 Accepted -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% 700.0% -23.1% -66.7% -40.2% 20.0% 0.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

------Y/Y % Change 431 271 0 0 0 1 0 0 0 0 1 9 0 0 1 0 0 0 6 0 0 2 0 0 1 0 0 0 3 0 0 0 0 0 7 0 1 6 0 1 1 0 Concluded Pre-Investigation 366 208 0 0 0 1 0 0 0 0 0 7 0 0 0 0 0 0 1 0 0 2 0 0 0 0 0 0 1 0 0 0 0 0 2 0 1 3 0 0 1 0 Resolved 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 9 0 0 Closed 34 40 Investigation 0 0 0 0 0 0 0 0 1 2 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 4 0 0 2 0 0 0 0 Resolved 14 21 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 3 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 1 0 1 0 0 Closed Recommendation

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued Decisions

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected Nucleus Nucleus Information Service Inc. NRTC Communications Northwind Wireless Northern Tel Nor-Del Nobel Telecom Canada Nexicom Services NEWT Business NetZero NetTalk NetSet Communications NetRevolution Netfone Systems Inc. NetAccess Net Reach Net For Less Negotel NECC CA NECC NCIC Operator Services Navatalk National Teleconnect FreeNet National Capital MyConnexion My BC Datacom Mustang Technologies Inc. Mountain Limited Cablevision MCS Net MCI Canada Mastercall Maskatel Tel Jack Magic Lycatalk LuckyCall LooneyCall Les.Net (1996) Inc. Leaf (Leaftel) Telecommunications Le pigeon voyageur Koodo Provider 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.3% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% Accepted and Concluded Accepted Complaints Concluded and % of all Complaints 263 23 0 2 1 1 1 1 0 2 0 0 9 4 3 0 0 0 0 0 2 0 0 0 1 0 0 0 0 0 0 2 0 0 4 6 2 0 0 0 1 0 Accepted -100.0% -100.0% -100.0% -100.0% -100.0% 100.0% -75.0% 27.1% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

------Y/Y % Change 249 28 1 2 0 1 2 1 0 1 0 0 8 3 3 0 0 0 0 0 2 0 1 0 1 0 0 0 0 0 0 2 0 0 4 4 2 0 0 0 1 0 Concluded Pre-Investigation 199 12 1 2 0 0 0 0 0 1 0 0 6 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 1 0 0 1 3 0 0 0 0 1 0 Resolved 10 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 0 0 0 0 0 Closed 22 11 Investigation 0 0 0 0 2 1 0 0 0 0 2 2 3 0 0 0 0 0 1 0 1 0 0 0 0 0 0 0 0 1 0 0 3 0 1 0 0 0 0 0 Resolved 18 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 4 0 0 0 0 0 1 0 0 0 0 0 Closed Recommendation

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued Decisions

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected RadioActif Quinte Long Distance Questzones Quebec internet PWHR Solutions Pulse Telecom Primus Services Global Premiere ConferencingPremiere Ltd. Canada PortalOne Porchlight.ca Point to Point Broadband Platinum Communications Corp. Platinum Phonebox Phone Power Phone Factory Petro Mobility Canada Corp. People's GP Tel Inc. People Line PC Mobile Pathway Communications Parolink.net rabais Parlez Pannu Phone Inc. (SSTV) PageNet Owtel Oricom Internet Orbitel OpenFace Opcom Hospitality Solutions Inc. Ooma Ontarioeast.net OnStar OnlineTel OneConnect Inc. Services OnCentre Call Odynet NuEra Telecom Provider 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Accepted and Concluded Accepted Complaints Concluded and % of all Complaints 104 141 12 30 10 1 1 0 0 1 0 1 0 0 0 1 0 0 0 8 0 0 0 0 1 0 1 0 0 0 3 2 0 0 0 3 1 2 0 2 1 0 Accepted -100.0% -100.0% -100.0% -100.0% 126.1% -66.7% -50.0% -94.7% -27.3% -14.3% -50.0% 15.6% 30.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

------Y/Y % Change 125 88 14 30 1 0 0 0 1 0 1 0 0 0 1 1 0 0 9 0 0 0 0 0 1 1 0 0 0 2 2 0 0 0 9 0 1 2 0 1 1 0 Concluded Pre-Investigation 72 90 24 0 0 0 0 1 0 0 0 0 0 1 0 0 0 2 0 0 0 0 0 0 0 1 0 0 0 2 2 0 0 0 0 0 0 0 0 1 1 0 Resolved 0 0 0 0 0 0 0 6 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Closed 21 Investigation 1 0 0 0 0 0 1 7 0 0 0 0 1 0 0 5 0 0 9 0 0 0 5 1 0 0 0 0 0 0 0 0 0 8 0 1 2 0 0 0 0 Resolved 10 0 0 0 0 0 0 3 0 0 0 0 0 0 0 1 0 0 5 0 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 Closed Recommendation

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued Decisions

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected Syban Systems Ltd. Switchworks SureNet Sunsonic Storm Internet Startec CommunicationsGlobal start.ca Start Communications Spectravoice Speak Telecom Speak Out(7-11) Wireless Source Ltd.Cable Solo Sogetel Smart Telecom Skydata Simple Connection Simcoe County Long Distance Silo Wireless Sens-net Inc. Canada Selectcom Telecom Selectcom Inc. SecureNet Information Inc. Services Communications Inc Seaside Wireless (Seaside Cable) ConnectSears Sasktel RuralWave Rocler Technologies Roam Mobility PROFESSIONALRINGCENTRAL OFFICERINGCENTRAL FAX RINGCENTRAL (and RINGCENTRAL design) RINGCENTRAL RevTel Réseau Picanoc.net Reliant Communications Inc. Redden.on.ca Ready SIM Provider 11.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.3% 0.0% 0.1% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.2% 0.3% 0.0% 0.0% 0.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Accepted and Concluded Accepted Complaints Concluded and % of all Complaints 1,078 159 27 15 31 22 0 1 0 0 1 0 1 3 7 0 0 1 9 5 0 0 0 0 0 0 3 1 0 1 3 3 0 0 4 0 0 1 0 1 1 0 Accepted -100.0% 200.0% 200.0% -66.7% -52.6% 75.0% 35.0% 87.1% 66.7% 24.0% 25.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% ------Y/Y % Change 1,031 134 28 14 31 25 0 1 0 0 1 0 1 1 6 0 0 1 9 5 0 0 0 0 0 0 3 1 0 0 1 3 0 0 4 0 0 0 0 1 1 0 Concluded Pre-Investigation 112 791 10 25 23 0 1 0 0 0 0 1 0 6 0 0 6 1 4 3 0 0 0 0 0 0 0 0 0 0 0 1 0 0 2 0 0 0 0 0 1 0 Resolved 45 0 0 0 0 0 0 0 0 0 0 0 1 0 1 0 0 0 0 0 0 2 0 0 0 0 0 0 1 2 0 0 0 0 0 0 0 0 0 0 0 0 Closed 136 19 13 Investigation 0 0 0 0 1 0 0 0 0 0 0 0 3 1 0 0 0 0 0 0 2 1 0 0 1 2 3 1 0 2 0 0 0 0 0 0 1 0 0 Resolved 59 0 0 0 0 0 0 1 0 0 0 2 0 1 1 0 0 0 0 0 7 0 1 0 0 0 0 1 1 1 0 0 0 2 0 0 0 0 0 0 0 0 Closed Recommendation

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued Decisions

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected Wightman Telecom WestNet Wireless Westman Communications Group Vox Sun Vox Corporation Canada VoIP Much Phone Company Inc Voice Network Inc. Telecom Vodalink VMedia MobileVirgin Canada VIF Internet Vidéotron s.e.n.c. Videotron/ GP Vianet Internet Solutions Velocity Inc.Networks Velcom Vbuzzer Telephone Company Limited CommunicationsUniserve Cookshire Tough Country Communications ThinkTel Inc. Networks TeraGo Communications Company Telnet Communications Inc. TelKel Telizon Teliphone Corp Téléphone Saint-Éphrem Telehop XittelTélécommunications Télébec Tel-Synergy TekSavvy Solutions Inc. ULC Communications (Canada) Tata Targo Communications Inc. Internet Tamaani Inc. Talkit.ca Canada Talk & Save Talk Provider 0.0% 0.0% 0.0% 0.0% 0.0% 0.7% 0.0% 0.1% 0.0% 0.2% 6.7% 0.1% 3.8% 0.1% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.6% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Accepted and Concluded Accepted Complaints Concluded and % of all Complaints 608 346 631 60 17 10 55 12 0 1 0 0 0 1 1 6 2 5 7 0 0 5 1 0 0 0 0 1 1 4 1 0 1 0 4 3 1 0 1 0 1 0 Accepted -100.0% -100.0% -100.0% -100.0% 300.0% -14.3% -19.0% -13.9% -50.0% -50.0% -20.0% 50.0% 22.3% 25.0% 75.0% 66.7% 10.7% 14.6% 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

------Y/Y % Change 594 338 628 60 16 43 11 0 0 0 0 0 0 0 6 2 5 3 0 0 5 2 0 0 0 0 1 1 7 1 0 1 0 4 3 9 1 0 0 1 1 0 Concluded Pre-Investigation 484 280 476 43 13 34 0 0 0 0 0 0 0 4 1 0 2 0 0 4 0 0 0 0 0 0 1 3 0 0 0 0 2 1 6 0 8 0 0 0 0 0 Resolved 35 0 0 0 0 0 0 0 0 0 0 0 1 0 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 Closed 13 89 33 79 Investigation 0 0 0 0 0 0 0 2 0 1 4 0 0 0 1 2 0 0 0 0 1 0 4 1 0 1 0 1 2 2 1 3 1 0 0 0 1 0 Resolved 20 18 38 0 0 0 0 0 4 0 0 1 2 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1 0 3 2 0 0 1 0 0 0 Closed Recommendation

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued Decisions

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected Total Zoomer ZIP SIM InternetZid Zazeen YourLink Inc. Youmano Yesupnet Yesup Communications Yak Corp. Internet Services Xinflix CommunicationsWTC Worldline Communications World-Link Inc. Win-tel Tel WiMac Provider 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.2% 2.8% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% Accepted and Concluded Accepted Complaints Concluded and % of all Complaints 9,097 256 17 1 2 0 0 1 3 0 0 0 1 1 6 0 0 Accepted -100.0% -100.0% -45.5% 21.4% 36.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

- - - - Y/Y % Change 8,641 231 15 1 1 0 0 1 3 0 0 0 1 0 7 0 0 Concluded Pre-Investigation 6,510 198 1 1 0 0 0 0 0 0 0 7 1 0 1 0 0 Resolved 297 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 Closed 1,336 24 Investigation 0 0 0 0 1 3 0 0 0 5 0 0 5 0 0 Resolved 494 0 0 0 0 0 0 0 0 3 7 0 0 1 0 0 0 Closed Recommendation

3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued Decisions

1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected