Appendix A ‐ Complaints by Service Provider Complaints

Change

all

%

of

Concluded Resolved Closed Resolved Closed Accepted Issued Accepted Rejected Accepted Y/Y % Provider Accepted and Concluded Complaints Pre‐Investigation Investigation Recommendation Decision

#100 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1010100 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1010580 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1010620 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1010738 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 1011295.com 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 295.ca 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 3Web 0.0% 0 ‐100.0% 0 0 0 0 0 0 0 0 0 450Tel 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 768812 Inc. 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 8COM 0.1% 8 ‐88.4% 10 2 0 8 0 0 0 0 0 A dimension humaine 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Acanac Inc. 0.6% 64 ‐16.9% 64 37 1224 0 0 0 0 Inc. 0.0% 1 0.0% 1 0 1 0 0 0 0 0 0 Achatplus Inc. 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 ACN 0.8% 82 9.3% 81 54 2 22 3 0 0 0 0 AEBC Internet Corporation 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 AEI Internet 0.0% 3 ‐40.0% 5 0 0 41 0 0 0 0 AIC Global Communications 0.0% 1 0.0% 1 0 0 1 0 0 0 0 0 High Speed 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Allstream Inc. 0.1% 11 175.0% 10 4 0 24 0 0 0 0 Altima Telecom 0.0% 3 50.0% 3 2 0 0 1 0 0 0 0 Americatel 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Amtelecom Telco GP Inc. 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Arrow Technology Group 0.0% 1 ‐ 1 0 0 0 1 0 0 0 0 Auracom 0.0% 0 ‐100.0% 0 0 0 0 0 0 0 0 0 Avenue 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Axess Communications 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Axsit 0.0% 0 ‐100.0% 0 0 0 0 0 0 0 0 0 B2B2C Inc. 0.1% 5 150.0% 4 3 0 0 1 0 0 0 0 Regional Communications LP 1.4% 142 ‐11.3% 145 98 7 24 14 0 220 36.0% 3,599 ‐1.4% 3,739 2,385 257 755 338 1330 BlueTone Canada 0.0% 0 ‐100.0% 1 0 0 1 0 0 0 0 0 BMI Internet 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Bragg Communications Inc. 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Brama Telecom Inc. 0.5% 45 462.5% 36 13 0 20 0 210 0 Bravo Phone Cards 0.0% 0 0.0% 0 0 0 0 0 0 0 0 0 Bravo Telecom 0.0% 1 ‐ 1 0 0 1 0 0 0 0 0 Brightroam 0.0% 1 0.0% 0 0 0 0 0 0 0 0 0 opxlec .%000 0 3 0.0% 143 100.0% 81 1.4% 0 1 4 1.3% 0.0% 0.0% 0.0% 0 80 0 3 0.8% 0.0% 0 0 0.0% 0.0% 0 0.0% 0.0% 0 0.0% 0 Dell 0 DCI 0.0% Cybersurf 1 0.0% 0.0% Convergia 1 Contact 0.0% 0.0% Compuxellence 5 1 Compton ComparAction 0.1% Colba. 0.0% Cogent Cogeco Cogeco Coast Cityfone CIK Choice Cheetah Cheepnet Chatr Cellfone CDTel CCI CCAP CCAP Caztel CaspianWave Canopco Canada Canada Can Call Cable Cable Bud Bud Bud Bruce Bruce ope .%1 0.0% Cooptel

iees01 0.%4 200.0% 6 0.1% Wireless ‐ Telecom

eeo .%0 0.0% Telecom eet02 6700 15 700.0% 16 0.2% Select oc .%000 0 0.0% 0 0.0% Voice hn .%000 0 0.0% 0 0.0% Phone Light Light net

al .%000 0 0.0% 0 0.0% Cable (Coopérative iees01 8 0.1% Wireless al .%000 0 0.0% 0 0.0% Cable D .%000 0 0.0% 0 0 0.0% 0.0% VDN Axion eeo .%300 3 0.0% 3 0.0% Telecom Municipal

e .%000 0 0.0% 0 0.0% Tel

aaa00 0 0.0% Canada

Data Câble

eik00 .%1 0.0% 1 0.0% Relink Payphone Interne eeo .%000 0 0.0% 0 0.0% Telecom

Communication Phon Lime

Internet Networks

du

n.03 53.%22 38.9% 25 0.3% Inc. Services

Québe

e Nord Phon t

Telephone

oprto .%000 0 0.0% 0 0.0% Corporation

Access de

e c de n.00 3 0.0% Inc.

n.00 0 0.0% Inc.

Câblodistribution

Québec

s CA .%000 0 0.0% 0 0.0% (CIA)

ytm00 .%0 0.0% 0 0.0% System Provider

Inc .

de

l`Arrière ‐ as .%000 0 0.0% 0 0.0% pays) .%000 0 0.0% 0 0 0.0% 0.0% 0 0.0% 9 0.1% 3 0.0% 0 0 2 0.0% 0.0% 0.0% 0 0 0.0% 0.0% Accepted % of all Complaints

and

Accepted Concluded ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.%0 100.0% 0.%1 100.0% 0 100.0% 0.%0 100.0% 00 11 10.0% 00 3 40.0% 01 145 20.1% 2 50.0% 2 40.0% 8 38.5% 1 6 66.7% 61.5% 00 1 50.0%

opansPre Complaints Y/Y % Change

Concluded 11 65 311 1 13 1 1 3 1 1 5 2 111 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 ‐ 8 netgto netgto eomnainDecision Recommendation Investigation Investigation Resolved 21 2 13 12 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 32 7 0 0 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Closed 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 1 0 0 81 0 0 41 0 0 0 3 0 0 31 0 0 1 1 4 1 0 0 Resolved 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 Closed 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 Issued 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 Rejected uo00 .%0 6 0.0% 14.3% 0 0 0 8 0.0% 0.0% 0.0% 0.1% 0 0 1 0.0% 0.0% 0.0% 1 0 0 0.0% 0.0% 0 0.0% 0 0.0% 0 0.0% 0 1 0.0% Juno 0 italkBB 0.0% 0.0% iRoam 3 Internet 607 0.0% Interhop 1 Inter.net 300.0% 6.1% 0 InnSys 0.0% InfoSat 0 4 InfoFortin 0.0% Ilink 0.0% 0.0% I 20 HuronTel 0 Horizon 0 46.7% Hook Group 0.0% Gold 22 0.0% Globalstar Globalive 0 0.2% 0 Global Giantel 0.0% Gems 0.0% Galilee G3 FreePhoneLine.ca Freedom Fongo Fido Fibernetics Falcon Execulink ExaTEL Enter Enhanced Electronic eFirehose EasyVoice Easy DSLExtreme DolphinTel Distributel Delta ‐ NetLink

eeo .%400 5 0.0% 4 0.0% Telecom

omnctos00 0 0.0% Communications Office Leaf

‐

Communications al .%000 0 0.0% 0 0.0% Cable e .%000 0 0.0% 0 0.0% net

eeo .%1 0.0% Telecom

n.00 0 0.0% Inc. of

Mobile Internet Crossing

n.00 .%0 0.0% 0 0.0% Inc. omnctos00 .%0 0.0% 0 0.0% Communications

eeo .%2100 3 100.0% 2 0.0% Telecom LightSpeed

aaa00 2 0.0% Canada Gold

Phone Wireless

Communications Telecom

VOIP Bo eeo .%000 0 0.0% 0 0.0% Telecom eeo .%000 0 0.0% 0 0.0% Telecom

Communications hn .%000 0 0.0% 0 0.0% Phone x

Solutions Lin

Service Communication

Telecommunications Line e

t.00 .%0 0.0% 3 0.0% Ltd.

Communication s

s n.00 .%0 0.0% 0 0.0% Inc.

n.00 .%0 0.0% 0 0.0% Inc.

op .%000 0 0.0% 0 0.0% Corp.

Provider iie .%32 0.3% Limited s s

Canada

t.00 .%1 0.0% 1 0.0% Ltd. .%1 0.0% 1 0.0% 1 0.0% 0 0.0% 0 0 0.0% 0.0% 0 0 9 0.0% 0.0% 100.0% 0 10 0.0% 0.1% .%0 0.0% Accepted % of all Complaints

and

Accepted Concluded ‐ ‐ ‐ ‐ ‐ 0.%0 100.0% 33 2 33.3% 1 75.0% 625 32.9% 35 57.9% ‐ ‐ ‐ ‐

opansPre Complaints Y/Y % Change 1 0 0 0 Concluded 54 532 3 15 2 3 1 3 212 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 4 0 ‐ 7 netgto netgto eomnainDecision Recommendation Investigation Investigation Resolved 2 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 7 Closed 2 41 0 0 0 0 0 7 0 0 12 0 1 0 2 0 0 0 0 0 1 2 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 7 Resolved 24 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 Closed 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected nea00 .%2 0 0 0.0% 0 0.0% 0.0% 0 2 0.0% 0.0% 0.0% 0 0 0 0.0% 0.0% 0 2 0.0% 1 0.0% 0.0% 0 0.0% 0 0.0% 1 0.0% 0.0% PageNet 12 Owtel Oricom 0.1% Orbitel 0 Opcom Ontera 0.0% Ontarioeast.net 75 OnlineTel 0 0 OneConnect 34.5% NuEra 0 Nucleus 0.0% 0.0% 78 0.0% Northern 176 0 Nobel 0.8% NEWT 0 1.7% NetZero 0.0% NetRevolution 175 0.0% Netfone NetAccess Net 1.8% Net Neighborhood NECC NECC NCIC Navatalk National National MyConnexion Mustang MTS Mountain MCI Mastercall Magic LuckyCall LooneyCall Le Koodo Kokanee K ‐ Right

pigeon

ec .%000 0 0.0% 0 0.0% Reach For

aaa00 .%0 0.0% 0 0.0% Canada

n.06 60 0.6% Inc.

Operator A00 0 0.0% CA

Canada Jack eeo .%9 0.1% Telecom Business

Hospitality Communications Interne

es00 .%0 0.0% 0 0.0% Less Information

eeonc .%000 0 0.0% 0 0.0% Teleconnect Capital hn .%000 0 0.0% 0 0.0% Phone

Technologies

e .%12 0.1% Tel

voyageu

Cablevision

Systems

e .%4 0.0% Tel

Services

eeo .%000 0 0.0% 0 0.0% Telecom iees00 .%0 0.0% 0 0.0% Wireless evcs00 .%0 0.0% 0 0.0% Services t

evcs00 .%0 0.0% 0 0.0% Services

ree .%000 0 0.0% 0 0.0% FreeNet r

Solutions Inc.

Service n.00 0 0.0% Inc.

iie .%000 0 0.0% 0 0.0% Limited

n.00 0 0.0% Inc.

n.00 .%0 0.0% 0 0.0% Inc.

Provider n.00 .%0 0.0% 0 0.0% Inc. n.00 .%0 0.0% 0 0.0% Inc. .%1 0.0% 0 0.0% 0 0.0% .%000 0 0.0% 0 0.0% 0 0.0% 0 0.0% .%1 0.0% Accepted % of all Complaints

and

Accepted Concluded ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.%0 100.0% 0 100.0% 0 100.0% 0.%1 100.0% 00 1 50.0% 43 12 14.3% 14 2 71.4% 64 50.0% 4 20.0% 00 10 40.0% ‐ ‐ ‐ ‐ ‐

opansPre Complaints Y/Y % Change 0 0 0 0 0 Concluded 12 332 5 24 3 4 43 1 11 9 2 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 ‐ 6 netgto netgto eomnainDecision Recommendation Investigation Investigation Resolved 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 6 Closed 2 0 0 2 0 0 0 0 0 0 0 0 0 0 2 0 0 0 5 0 0 3 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 83 0 0 Resolved 14 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Closed 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected oee .%200 2 0.0% 23 2 0.2% 0 0.0% 74 0.0% 0.7% 0 48 0.0% 0 0.5% 0 0.0% 0.0% 0 128 Speak Speak 0 0.0% 31.6% Source 0 Solo 0.0% 125 Sogetel 4 0.0% Skydata Simple 1.3% Simcoe 100.0% 0 Shaw Sens 4 1 Selectcom 0.0% Selectcom 0.0% SecureNet 0.0% Seaside Sears Sasktel Rogers Rocler RevTel Redden.on.ca RadioActi Quinte Questzones PWHR Pulse Public Primus Premiere Premiere PortalOne Porchlight.ca Platinum Phonebo Phone Phone Petro Persona People's PC Pathway Parlez Pannu

oie01 12 0.1% Mobile ‐

net

eeo .%4 ,0.%7 4,300.0% 44 0.4% Telecom onc .%6200 6 200.0% 6 0.1% Connect

Canada

eeo .%000 0 0.0% 0 0.0% Telecom Out oie06 55 0.6% Mobile aas00 .%0 0.0% 0 0.0% rabais

ehoois00 .%0 0.0% 0 0.0% Technologies

ouin .%000 0 0.0% 0 0.0% Solutions Phone Powe Factor

oncin00 .%0 0.0% 0 0.0% Connection Cable Communications Long

County

Communications

Communications

Tel x

Canada omnctos00 .%1 0.0% 1 0.0% Communications f Global Conferencing

eeo .%43.%4 33.3% 0 4 0.0% 0.0% Telecom Inc. Wireless Information

GP r itne00 .%0 0.0% 0 0.0% Distance

y

t.00 0 0.0% Ltd. Inc. Mobilit

Long n.00 .%0 0.0% 0 0.0% Inc.

evcs00 .%0 0.0% 0 0.0% Services n.00 0 0.0% Inc.

(SSTV

(7

Distanc y ‐ 1 .%11 0.1% 11)

Services Canada )

n.1.%1,814 18.2% Inc.

(Seaside op .%000 0 0.0% 0 0.0% Corp. e Provider

t.00 .%0 0.0% 0 0.0% Ltd.

n.00 .%0 0.0% 0 0.0% Inc.

al)00 0 0.0% Cable) .%000 0 0.0% 0 0.0% 3 0.0% 3 0 400.0% 0.0% 5 1 0 0.1% 4 0.0% 0 0.0% 0.0% 0.0% 0 0.0% Accepted % of all Complaints

and

Accepted Concluded ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.%0 0 100.0% 100.0% 50 3 25.0% 5 69.2% 58 23 55.8% 77 22.9% 56 1,903 47.3% 23.7% 75 57.0% 15 20.0% 60 12 56.0% ‐ ‐ ‐ ‐ ‐ ‐

opansPre Complaints Y/Y % Change 0 0 0 0 0 1 Concluded ,1 5 1,612 0 1 1 105 921 4 12 1 2 59 42185 4 111 3 2 81 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 2 1 6 6 ‐

netgto netgto eomnainDecision Recommendation Investigation Investigation Resolved 0 0 0 0 0 0 0 0 0 0 0 133 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 25 2210 0 0 0 0 0 0 Closed 7 6 175 0 0 2 0 0 6 1 0 0 0 7 0 2 0 0 0 0 21 0 0 0 6 0 0 0 0 0 0 0 0 0 0 2 2 8 Resolved 0 0 0 0 0 0 0 0 0 0 0 0 0 6 4 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 6 Closed 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected eio .%000 0 1 0.0% 0.0% 0 1 11 0.0% 0.0% 0.1% 1 2 0.0% 0 0.0% 13 WiMac 29 0.0% Wightman 2 44.4% WestNet 44.4% Westman 20 13 0.0% 26 Vois Voice 6.7% 0.1% VMedia 0.3% Virgin 16 VIF Vidéotron Vianet 0.2% 0 Verizon 0 Velocity 15 Velcom 0.0% 0.0% Vbuzze 0 23.1% Vancouver 0 Uniserve 0 16 0.0% Tough 0.0% ThinkTel 0.0% 0.2% 0 TeraGo Telnet 0.0% Telizon Teliphone Telehop Télébec Tele Tel Tata Targo Talkit.ca Talk Talk Talk Switchworks SureNet Startec Spectravoice TekSavvy ‐

Interne Synerg

‐

aaa00 .%0 0.0% 0 0 0.0% 0.0% Wireless Canada & n.00 2 0.0% Inc. ae00 .%0 0.0% 0 0.0% Page omnctos00 0 0.0% Communications

Network

Communications

Mobile

Communications Country omnctos00 00 2 50.0% 3 0.0% Communications ae00 .%1 0.0% 1 0.0% Save

Internet r

e .%1 0.0% Tel Networks

Canada

Networks

n.00 1 0.0% Inc.

iees00 .%0 0.0% 0 0.0% Wireless

Solutions

Communications

y op00 00 3 50.0% 3 0.0% Corp s.e.n.c.

eeo .%0 0.0% Telecom t

okhr .%000 0 0.0% 0 0.0% Cookshire

aaa61 608 6.1% Canada

Communication n.00 0 0.0% Inc.

Solution oprto .%5 11 48 11.1% 50 0.5% Corporation

n.00 .%3 0.0% 3 0.0% Inc. /

n.00 .%1 0.0% 1 0.0% Inc.

n.04 40 0.4% Inc. Videotron

Compan

n.00 .%0 0.0% 0 0.0% Inc. Compan s

ru .%100 1 0.0% 1 0.0% Group Provider

G y s P y .%200 1 293 0.0% 4 6.5% 200.0% 2 313 0 3 0.0% 3.1% 0.0% 0.0% 1 0 0.0% 0.0% 0 0.0% 466 4.7% 0 0.0% Accepted % of all Complaints

and

Accepted Concluded ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.%0 100.0% 0.%0 100.0% 0.%1 100.0% ‐ 86 482 28.6% 54 614 25.4% 00 1 50.0% 57 1 85.7% 14 0 71.4% 45 35 24.5% .%14 8.3% ‐ ‐ ‐ ‐ ‐ ‐

opansPre Complaints Y/Y % Change 2 0 1 0 0 1 Concluded 28 8 313 23 381 21 1 2 32 1 111 93 942 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 0 0 0 1 1 1 3 1 1 1 6 6 ‐ 7 6 netgto netgto eomnainDecision Recommendation Investigation Investigation Resolved 97 5 79 59 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 0 0 11 0 0 2 0 0 1 0 Closed 24 12 2 43 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 21 0 1 7 0 0 0 0 0 1 11 2 51 7 0 0 6 6 0

8 Resolved 11 71 0 0 0 22 1 0 1 0 0 0 0 0 0 4 0 1 2 1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 8 Closed 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected omn .%000 0 0 0 9,988 0 0.0% 100.0% 0.0% 0.0% 0.0% 0 0 0 0.0% 4 0.0% 0.0% 600.0% 7 0.1% Total Zoomer Zid YourLink Youmano Yesupnet Yesup Yak Xittel WTC Worldline World WIND Win

nent00 0 0.0% Internet

‐ Communications

e .%000 0 0.0% 0 0.0% tel omnctos00 1 0.0% Communications

n.00 00 2 50.0% 3 0.0% Inc. ‐ Mobile Link

Internet n.00 1 0.0% Inc.

Communications

op .%723.%722 37.6% 702 7.0% Corp.

Service

op .%1 75 11 37.5% 11 0.1% Corp. s

Provider n.00 .%3 0.0% 4 0.0% Inc. .%1141 103 4.1% 101 1.0% Accepted % of all Complaints

and

Accepted Concluded ‐ 0.%0 100.0% ‐ ‐ ‐ ‐

opansPre Complaints Y/Y % Change 10,238 1 0 1 Concluded ,5 3 ,4 76 1,942 534 6,952 32 6 1 0 0 0 0 0 0 0 1 1 4232 1 7 ‐ 9 netgto netgto eomnainDecision Recommendation Investigation Investigation Resolved 0 5 82 0 0 305 0 0 4 0 0 0 0 0 0 Closed 0 1 0 3 2 0 0 0 0 0 0 0 Resolved 0 0 0 0 0 0 8 0 0 0 0 0 7 6 Closed 3 2 0 0 0 0 0 0 0 0 1 0 0 0 0 6 7 Accepted

852 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Issued

0 0 0 0 0 0 0 0 0 0 0 0 0 0 Accepted

0 0 0 0 0 0 0 0 0 0 0 0 0 0 Rejected