Bell Canada Complaints Illegal Billing
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Bce Inc. 2013 Annual Report
BCE INC. 2013 ANNUAL REPORT We’re the same company… WorldReginfo - 45aa5ca7-6679-44ab-8e49-81ca5bf5fe10 … just totally different. Bell has connected Canadians since 1880, leading the innovation and investment in our nation’s communications networks and services. We have successfully embraced the rapid changes in communications technology, competition and opportunity, building on our 134-year record of service to Canadians with a clear goal, and the strategy and team execution required to achieve it. WorldReginfo - 45aa5ca7-6679-44ab-8e49-81ca5bf5fe10 WorldReginfo - 45aa5ca7-6679-44ab-8e49-81ca5bf5fe10 Our goal: To be recognized by customers as Canada’s leading communications company. Our 6 strategic imperatives 1. Accelerate wireless 10 2. Leverage wireline momentum 12 3. Expand media leadership 14 4. Invest in broadband networks and services 16 5. Achieve a competitive cost structure 17 6. Improve customer service 18 Bell is delivering the next generation of communications and an enhanced service experience to our customers across Canada. In the last five years, our industry-leading investments in world-class networks and communications services like Fibe and LTE, coupled with strong execution by the national team, have re-energized Bell as a nimble competitor setting the pace in TV, Internet, Wireless and Media growth services. We achieved all financial targets in 2013, delivering for our customers and shareholders and giving us strong momentum going into 2014. Financial and operational highlights 4 Letters to shareholders 6 Strategic imperatives 10 Community investment 20 Bell archives 22 Management’s discussion and analysis (MD&A) 24 Reports on internal control 106 Consolidated financial statements 110 Notes to consolidated financial statements 114 WorldReginfo - 45aa5ca7-6679-44ab-8e49-81ca5bf5fe10 Successfully executing our strategic imperatives in a competitive marketplace, Bell achieved all 2013 financial targets and continued to deliver value to shareholders. -
BCE Inc. 2015 Annual Report
Leading the way in communications BCE INC. 2015 ANNUAL REPORT for 135 years BELL LEADERSHIP AND INNOVATION PAST, PRESENT AND FUTURE OUR GOAL For Bell to be recognized by customers as Canada’s leading communications company OUR STRATEGIC IMPERATIVES Invest in broadband networks and services 11 Accelerate wireless 12 Leverage wireline momentum 14 Expand media leadership 16 Improve customer service 18 Achieve a competitive cost structure 20 Bell is leading Canada’s broadband communications revolution, investing more than any other communications company in the fibre networks that carry advanced services, in the products and content that make the most of the power of those networks, and in the customer service that makes all of it accessible. Through the rigorous execution of our 6 Strategic Imperatives, we gained further ground in the marketplace and delivered financial results that enable us to continue to invest in growth services that now account for 81% of revenue. Financial and operational highlights 4 Letters to shareholders 6 Strategic imperatives 11 Community investment 22 Bell archives 24 Management’s discussion and analysis (MD&A) 28 Reports on internal control 112 Consolidated financial statements 116 Notes to consolidated financial statements 120 2 We have re-energized one of Canada’s most respected brands, transforming Bell into a competitive force in every communications segment. Achieving all our financial targets for 2015, we strengthened our financial position and continued to create value for shareholders. DELIVERING INCREASED -
Demande De Numéro Abrégé Commun
DEMANDE DE NUMÉRO ABRÉGÉ COMMUN Veuillez envoyer par courriel à: [email protected] T 613 233 4888 F 613 233 2032 [email protected] 300 – 80 Elgin Street Ottawa, ON K1P 6R2 1.1 – DEMANDEUR (Le demandeur est responsable pour l’adhésion des Modalités de l’ACTS fournis ci-joint) Nom de l’organisme: Date de demande: Personne responsable: No. de téléphone: Courriel: Addresse postale Rue: Ville: Province/état: Code postal/Zip: Pays: No. de téléphone: Organisme sans but lucrative (OSBL) ou de bienfaisances Si oui, indiquer le numéro d’entreprise, le numéro d’enregistrement de l’ARC enregistrées: Oui ou le numéro d’identification d'employeur: 1.2 – FACTURATION L’entreprise de facturation sera facturée pour les frais mensuels de location après la période de dépôt de 3 mois) L’organisme responsable des comptes fournisseurs: La personne de liaison responsable des comptes fournisseurs: No. de téléphone: Adresse de facturation (lorsque différente de l'adresse postale ci-dessus) Rue: Ville: Courriel: Province/état: Code postal/Zip: Pays: 2.1 - NUMÉRO ABRÉGÉ Est-ce une nouvelle demande? Oui (nouvelle) Non (révisée) Si non, veuillez souligner la ou les sections à réviser: i d Numéro demandé - Indiquez vos numéros préférés (La disponibilité d’un numéro abrégé peut être rechercher ici : https://www.txt.ca/fr/shortcode-search/) Trois options: Nom commercial (Le numéro demandé correspond-il à quelque chose?) 1er - 1er - 2e - 2e - 3e - 3e - Si le numéro abrégé est présenté sous forme de nom commercial, de marque nominale ou de marque de commerce (p. ex., « 1ACTS » au lieu de « 12287 »), veuillez joindre une attestation de votre droit d’utiliser ce nom commercial, cette marque nominale ou cette marque de commerce. -
An Accurate Price Comparison of Communications Services in Canada and Select Foreign Jurisdictions
An Accurate Price Comparison of Communications Services in Canada and Select Foreign Jurisdictions By Christian M. Dippon, Ph.D. October 19, 2018 An Accurate Price Comparison Study of Telecommunications Services in Canada and Select Foreign Jurisdictions Disclosures This report was commissioned by TELUS Communications Inc. Contents (TELUS). All opinions herein are those of the author and do not necessarily reflect the opinions of TELUS or NERA Economic Consulting Inc., or any of the institutions with which they are affiliated. Executive Summary ........................................................................................................... i © NERA Economic Consulting 2018 1. Introduction ................................................................................................................ 1 1.1 The ISED Price Study as Interpreted by Wall/Nordicity 1.2 The Origin of the Wall/Nordicity Methodology 1.3 Purpose and Structure of Present Report 2. The Wall/Nordicity Price Study Is Unsuitable for Policy or Regulatory Decisions ............................................................................................ 8 2.1 The Wall/Nordicity Study Lacks an Objective 2.2 Parties Freely Interpret the Results of the Wall/Nordicity Study 2.3 The Wall/Nordicity Methodology Is Fatally Flawed 2.3.1 Unsupported and arbitrary demand levels 2.3.2 Wall/Nordicity ignores all differences in network attributes 2.3.3 Wall/Nordicity ignores all differences in country attributes 2.3.4 Wall/Nordicity’s execution is unsound 2.3.5 Lack of -
2016 Price Comparison Study of Telecommunications Services in Canada and Select Foreign Jurisdictions
2016 Price Comparison Study of Telecommunications Services in Canada and Select Foreign Jurisdictions March 22, 2016 Prepared for: The Canadian Radio-television and Telecommunications Commission (CRTC) Prepared by: NGL Nordicity Group Ltd. (Nordicity) NOTE: The views expressed in this Study are solely those of Nordicity Group Limited and do not necessarily represent views of the Canadian Radio-television and Telecommunications Commission Nordicity Group Limited 2 of 107 ISSN: 2371-4212 Cat. No.: BC9-24E-PDF Unless otherwise specified, you may not reproduce materials in this publication, in whole or in part, for the purposes of commercial redistribution without prior written permission from the Canadian Radio- television and Telecommunications Commission's (CRTC) copyright administrator. To obtain permission to reproduce Government of Canada materials for commercial purposes, apply for Crown Copyright Clearance by contacting: The Canadian Radio-television and Telecommunications Commission (CRTC) Ottawa, Ontario Canada K1A ON2 Tel: 819-997-0313 Toll-free: 1-877-249-2782 (in Canada only) https://services.crtc.gc.ca/pub/submissionmu/bibliotheque-library.aspx Photos: © ThinkStock.com, 2016 © Her Majesty the Queen in Right of Canada, represented by the Canadian Radio-television and Telecommunications Commission, 2016. All rights reserved. Aussi disponible en français Nordicity Group Limited 3 of 107 Nordicity Group Limited 4 of 107 Table of Contents Overview 7 Key Parameters 7 Key Findings 7 Caveats to the Interpretation of the Findings of this Study 12 1. Introduction 13 2. Methodology 15 2.1 Service Basket Design 15 2.2 Canadian Price Data Collection 16 2.3 International Price Data Collection 17 2.4 Summary of Changes in Methodology 17 3. -
BCE 2020 Annual Report
IN TWENTY-TWENTY WE WERE AT THE OF CONNECTIONS WHEN IT MATTERED MOST. ANNUAL REPORT 2020 Advancing how Canadians connect with each other and the world OUR FINANCIAL PERFORMANCE Stepping up in a year like no other As the Bell team kept Canada connected in a challenging 2020, we built marketplace momentum with world-class network, service and content innovations for our customers while delivering sustainable dividend growth for our shareholders. 2020 financial performance Revenue * (3.8%) Adjusted EBITDA (1) * (4.0%) Capital intensity 18.4% Adjusted EPS (1) $3.02 Free cash flow (1) * (10.4%) * Compared to 2019 6.1 % +307% Dividend yield Total shareholder in 2020 (2) return 2009–2020 (3) +5.1 % +140% Increase in dividend Increase in dividend per common share per common share for 2021 2009–2021 (1) Adjusted EBITDA, adjusted EPS and free cash floware non-GAAP financial measures and do not have any standardized meaning under International Financial Reporting Standards (IFRS). Therefore, they are unlikely to be comparable to similar measures presented by other issuers. For a full description of these measures, see section 10.2, Non-GAAP financial measures and key performance indicators (KPIs) on pp. 115 to 117 of the MD&A. (2) Annualized dividend per BCE common share divided by BCE’s share price at the end of the year. (3) The change in BCE’s common share price for a specified period plus BCE common share dividends reinvested, divided by BCE’s common share price at the beginning of the period. 2 | BCE INC. 2020 AnnuAL REPORT OUR PURPOSE Bell’s goal and Strategic Imperatives Our goal is to advance how Canadians connect with each other and the world, and the Bell team is executing a clear strategy that leverages our strengths and highlights the opportunities of the broadband economy for our company and all our stakeholders. -
How to Contact Someone by Text Messaging (SMS) Without Using a Mobile Phone
How to contact someone by text messaging (SMS) without using a mobile phone You can send a text message (SMS) to a cellular subscriber from your e-mail application (Outlook). Your e-mail will be converted into a text message, and your recipient will receive a text message instead of an e-mail. You simply need to send an e-mail to a special address (see table below). To send a text message to a cellular subscriber from your e-mail application, you need to know two components: • their cellular number; • the name of their cellular provider (Bell, Rogers, TELUS, etc.). The table below shows the e-mail address to use depending on the recipient’s cellular provider: Provider Recipient’s Extension to use number Bell and Solo Mobile xxx-xxx-xxxx @txt.bell.ca Chatr, Rogers and Tbaytel xxx-xxx-xxxx @pcs.rogers.com Eastlink xxx-xxx-xxxx @txt.eastlink.ca Fido xxx-xxx-xxxx @fido.ca Koodo Mobile xxx-xxx-xxxx @msg.koodomobile.com MTS xxx-xxx-xxxx @text.mtsmobility.com PC Mobile xxx-xxx-xxxx @mobiletxt.ca Public Mobile xxx-xxx-xxxx @msg.telus.com Sasktel xxx-xxx-xxxx @sms.sasktel.com TELUS xxx-xxx-xxxx @msg.telus.com Virgin Mobile xxx-xxx-xxxx @vmobile.ca WIND Mobile xxx-xxx-xxxx @txt.windmobile.ca For instance, in case of a Bell subscriber whose mobile number is 819-555-1212, you would send them a text message at [email protected] from your e-mail application. Also, if the subscriber replies to your text message and they have a data package or are connected to a wireless network, their reply will appear directly in your e-mail software! . -
We're the Same Company…
BCE INC. 2013 ANNUAL REPORT We’re the same company… BCE INC. 2013 ANNUAL REPORT … just totally different. Bell has connected Canadians since 1880, leading the innovation and investment in our nation’s communications networks and services. We have successfully embraced the rapid changes in communications technology, competition and opportunity, building on our 134-year record of service to Canadians with a clear goal, and the strategy and team execution required to achieve it. Our goal: To be recognized by customers as Canada’s leading communications company. Our 6 strategic imperatives 1. Accelerate wireless 10 2. Leverage wireline momentum 12 3. Expand media leadership 14 4. Invest in broadband networks and services 16 5. Achieve a competitive cost structure 17 6. Improve customer service 18 Bell is delivering the next generation of communications and an enhanced service experience to our customers across Canada. In the last five years, our industry-leading investments in world-class networks and communications services like Fibe and LTE, coupled with strong execution by the national team, have re-energized Bell as a nimble competitor setting the pace in TV, Internet, Wireless and Media growth services. We achieved all financial targets in 2013, delivering for our customers and shareholders and giving us strong momentum going into 2014. Financial and operational highlights 4 Letters to shareholders 6 Strategic imperatives 10 Community investment 20 Bell archives 22 Management’s discussion and analysis (MD&A) 24 Reports on internal control 106 Consolidated financial statements 110 Notes to consolidated financial statements 114 Successfully executing our strategic imperatives in a competitive marketplace, Bell achieved all 2013 financial targets and continued to deliver value to shareholders. -
BCE 2015 Annual Report
Leading the way in communications BCE INC. 2015 ANNUAL REPORT for 135 years BELL LEADERSHIP AND INNOVATION PAST, PRESENT AND FUTURE OUR GOAL For Bell to be recognized by customers as Canada’s leading communications company OUR STRATEGIC IMPERATIVES Invest in broadband networks and services 11 Accelerate wireless 12 Leverage wireline momentum 14 Expand media leadership 16 Improve customer service 18 Achieve a competitive cost structure 20 Bell is leading Canada’s broadband communications revolution, investing more than any other communications company in the fibre networks that carry advanced services, in the products and content that make the most of the power of those networks, and in the customer service that makes all of it accessible. Through the rigorous execution of our 6 Strategic Imperatives, we gained further ground in the marketplace and delivered financial results that enable us to continue to invest in growth services that now account for 81% of revenue. Financial and operational highlights 4 Letters to shareholders 6 Strategic imperatives 11 Community investment 22 Bell archives 24 Management’s discussion and analysis (MD&A) 28 Reports on internal control 112 Consolidated financial statements 116 Notes to consolidated financial statements 120 2 We have re-energized one of Canada’s most respected brands, transforming Bell into a competitive force in every communications segment. Achieving all our financial targets for 2015, we strengthened our financial position and continued to create value for shareholders. DELIVERING INCREASED -
BCE Inc.: a Research Report Examining Affordability in the Canadian Mobile Wireless and Fixed Broadband Markets
BCE Inc. Attachment 4 Review of the Canadian Communications Legislative Framework Page 1 of 53 A RESEARCH REPORT EXAMINING AFFORDABILITY in the CANADIAN MOBILE WIRELESS and FIXED BROADBAND MARKETS Prepared for Bell Canada December 2018 Wall Communications Inc. BCE Inc. Attachment 4 Review of the Canadian Communications Legislative Framework Page 2 of 53 NOTE: The views expressed in this document are solely those of Wall Communications Inc. and do not necessarily represent the views of Bell Canada or any other party. www.wallcom.ca BCE Inc. Attachment 4 Review of the Canadian Communications Legislative Framework Page 3 of 53 Executive Summary This Report examines the issue of affordability in Canadian mobile wireless and fixed broadband services. “Affordability” is a complex concept that involves both objective and subjective considerations. The Report surveys various definitions and methods of measuring mobile wireless and fixed broadband “affordability”, concluding that no single measure can provide a complete answer and that multiple measures provide a more comprehensive and valid indication of affordability. Canada has generally fared well in global comparisons of affordability in mobile wireless and broadband. A report by the GSMA found that Canada was 4th out of the G7 (plus Australia) countries in mobile wireless affordability while a report by the Economist found that Canada ranked 1st out of the same eight countries in fixed broadband affordability. This Report uses three different measures of affordability: 1) comparing the lowest priced service available to Canadian consumers relative to the income levels of low income Canadians; 2) comparing Canadian lowest price services relative to low income levels with those in the G7 and Australia; and 3) using PIAC statistical and survey data to test the affordability of mobile and fixed broadband services relative to other communications services. -
TELUS: the Public Mobile Brand Acquisition Decision
Brooke Cooper and Sarah Dickson wrote this case under the supervision of Professor Michael Taylor solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. This publication may not be transmitted, photocopied, digitized, or otherwise reproduced in any form or by any means without the permission of the copyright holder. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Business School, Western University, London, Ontario, Canada, N6G 0N1; (t) 519.661.3208; (e) [email protected]; www.iveycases.com. Copyright © 2017, Richard Ivey School of Business Foundation Version: 2018-01-12 It was January 1, 2014, a couple of months after TELUS Communications (TELUS) had publicly announced that it would acquire Public Mobile Holdings Inc. (Public), a prepaid, low-cost wireless telecommunications company. Officially, TELUS acquired Public on December 31, 2013, for CA$229 million1 net of cash acquired. At the time of the acquisition, Public was losing money and had a poor financial outlook. Despite this, TELUS saw many benefits to the acquisition, including operational synergies, as well as access to a new customer segment and to storefronts outside of TELUS’ more traditional mall locations. David MacLean, director of Mobility Marketing at TELUS, was contemplating the future of Public and how it would fit into TELUS’ overall portfolio.2 As the team lead for Public’s integration into TELUS, MacLean, along with his team, was tasked with the challenge of determining Public’s future. -
2020 Purpose and Corporate Responsibility Report
2020 PURPOSE AND CORPORATE RESPONSIBILITY REPORT As at June 15, 2021 IN TWENTY-TWENTY WE WERE AT THE OF CONNECTIONS WHEN IT MATTERED MOST. BCE AT A GLANCE IN 2020 COMMUNITY, COVID-19 RESPONSE TEAM MEMBERS CUSTOMERS ECONOMY ENVIRONMENT AND SOCIETY 16,000+ Family 22.32M $121M Greenest Wireless devices 22.32 million total Bell Bell has now committed Bell named one of Canada’s donated to health care friendly consumer, business and $121,373,806.751 to improving Greenest Employers by Named one of Canada’s Top and social agencies wholesale customer Canadian mental health with Mediacorp Family-Friendly Employers connections the goal to reach $155 million by Mediacorp by 2025 1.5M 76% $4.2B 9-1-1 SBTi We donated 1.5 million Overall team member Approximately $4.2 billion Largest provider of 9-1-1 Committed to set a masks for frontline workers engagement score of 76% of capital investment in emergency services in science-based target throughout Canada advanced networks and Canada through the Science innovative services Based Targets initiative 137,000 80% 99% $41.7M Carbon Wireless Home Internet Of team members report LTE wireless network Overall community service reached that they are proud to work connections available to 99% investment neutral Announced goal to achieve 137,000 additional rural for Bell of the national population carbon neutral operations households by the end starting in 2025 of April 2020 Relief 32% Fastest 26% 11.7M We gave billing relief Of senior management Bell’s 4G and 5G wireless Our 5G network expanded Devices recovered, for hard-hit customers positions are held networks ranked Canada’s to reach 26% of Canada’s surpassing our target of and complimentary by women fastest in PCMag’s Fastest population recovering 10 million used TV programming for Mobile Networks Canada TV receivers, modems and families staying at home 2020 mobile phones since 2016 1 Following Bell Let’s Talk Day on January 28, 2021.