UNHCR TERMS OF REFERENCE FOR JUNIOR PROFESSIONAL OFFICER (JPO) CATEGORY (When finalised and approved by the Post Manager(s), e-mail to HQPC00)

DATE SUBMITTED: dd/mm/yyyy

PART 1A - CLASSIFICATION DATA

A.1 CURRENT / OFFICIAL POSITION DATA

JPO Position No.: 10028727

JPO Position Title: Associate External Relations Officer

JPO Position Grade: P2 Position Category: JPO

JPO Position Location: Events, Campaigns & GWA Section, DER Gen

Supervisor Position Title: Chief of Section Supervisor Position No: 10012629 Supervisor Position Grade: P5 (Public Outreach & Camp

- ACTION REQUESTED -

A.2 CREATION OF JPO POSITION (Tick as appropriate)

A.3 REVISION OF EXISTING POSITION (Tick as appropriate, and indicate the current, revised title)

Change of Title Update of Duties Others (Specify):

Title: Grade Category From: JPO To: JPO

PART 1B - POSITION JUSTIFICATION JUSTIFICATION ( Creation / Revision) – Explain below why the creation of position is needed. If the position is to be revised, explain any new contextual developments or changes in position requirements that justify the review.

Page 1 UNHCR TERMS OF REFERENCE FOR JUNIOR PROFESSIONAL OFFICER (JPO) CATEGORY

(When finalised and approved by the Post Manager(s), e-mail to HQPC00)

Date of Classification (1): PART 2A – IDENTIFICATION OF POSITION Position No: 10028727 Job Code (1) :

Position Title: Associate External Relations Officer (Events & Campaigns) Job Profile (1) :

(1) Position Location : Public Outreach and Campaigns, DER Functional Group :

Supervisor Position No., Title & Grade: 10012629, Chief of Section (Public CCOG Code (1) : Outreach and Campaigns, P5)

Category: (1) : JPO Position Grade: P2

(1) To be completed by PCU

PART 2B – POSITION REQUIREMENTS

Page 2 2.1 ORGANIZATIONAL CONTEXT. Define the role of the position within the team, it’s external/internal work relationships or contacts, the contextual environment in which it operates and the scope of supervision received, and where applicable, exercised by the incumbent.

The Public Outreach and Campaigns Section, is part of the Division of External Relations and part of the Global Communications Service. The Section develops and launches global flagship campaigns and events for UNHCR including World Day (June 20), The Nansen Refugee Award and the #IBelong Campaign to end statelessness, and manages the #WithRefugees Coalition and the Cities #WithRefugees project.

Since 2011, UNHCR’s Division of External Relations has taken a strategic approach to events and campaigns with the aim of reinforcing UNHCR’s core media (news work) and building greater brand awareness through coherent and consistent verbal and visual messages. This serves to underscore UNHCR’s credibility among donor governments, stakeholders and the general public. Our advocacy objective remains the same as our previous campaigns: to build awareness and empathy for . We do this through telling our story one person at a time and emphasizing the human element of each refugee story.

WORLD REFUGEE DAY: Each year, UNHCR launches an advocacy campaign in advance of World Refugee Day to capitalise on the global attention this day provides. The overarching messaging for the campaigns is one of hope, and inclusion for forcibly displaced people and its objective is to counter the negative narrative about refugees and mobilize support as well as reinforce the aims of the Global Compact on Refugees.

UNHCR’s #IBelong Campaign to End Statelessness: Aims to deliver on UNHCR's second mandate of endng and preventing future statelessness around the world. Today at least 10 million people world-wide are stateless. They are fighting for the same basic human rights most of us take for granted. They are often excluded from cradle to grave—being denied a legal identity when they are born, access to education, health care, marriage and job opportunities and even the dignity of an official burial or a death certificate when they die. Tragically the curse of statelessness is passed generation to generation. The irony is that in most cases their situation could be resolved through minor changes in existing laws. However the problem remains largely invisible and thus largely ignored. We aim to make this invisible problem- visible so it can no longer be ignored. UNHCR has an international mandate to prevent and reduce statelessness and the High Commissioner has made it an Organizational priority to end this scourge by 2024.

On 4 November 2014, UNHCR launched its #IBelong Campaign to End Statelessness in 10 years. The Campaign is a combined effort of the Division of External Relations (DER) and the Division of International Protection (DIP). The Campaign has been highly successful - and as it enters the second phase - concrete commitments have been made by countries at UNHCR's High Level Segment on statelessness was held during it's annual ExCom meeting- providing renewed interest and momentum toward the goal of eradicating statelessness by 2024.

UNHCR’s NANSEN REFUGEE AWARD: Few humanitarian honours possess the rich legacy of the Nansen Refugee Award. Established in 1954, it recognises the values and achievements of , the famous polar explorer, scientist, laureate and diplomat who served as the first High Commissioner for Refugees for the . The award recognises extraordinary work carried out on behalf of refugees, other forcibly displaced or stateless persons.

The Nansen Refugee Award is now recognized as the UN's oldest and most prestigious human rights prizes. It's winners gain international attention and support and the ceremony draws high level partners stakeholders A longer term strategy has been agreed with the project partners; the Swiss and Norwegian Governments, IKEA foundation to take concrete steps to further reinforce the project and use it as a platform to reach larger audiences, increasing awareness of forced displacement and statelessnes issues.

SUPERVISION: The JPO will be under the direct supervision of the manager indicated under ‘Supervisor title and position number’. The supervisor will be responsible for the performance evaluation of the JPO. The manager will also ensure that the JPO is provided a thorough induction and orientation briefing, followed by on-the-job training as well as continuous guidance for training/learning opportunities throughout the assignment. In support to the manager, the JPO Unit provides the Supervisory Guidelines upon recruitment/reassignment of the JPO.

LIVING CONDITIONS AT THE DUTY STATION Please indicate if the following is available at the Duty Station

Page 3 Housing/accommodation

Health care Educational facilities Security Other (transports, banks, etc)

2.2 FUNCTIONAL STATEMENT. Describe the accountabilities, responsibilities and authorities associated with the position.

Accountability (key results that will be achieved)

With the guidance and supervision of the Chief of Section the JPO would support: • The World Refugee Day (WRD) advocacy outreach and engagement with new audieences • Stakeholder outreach and engagement for #IBelong, and World Refugee Day Campaigns • Support outreach strategy for the Nansen Refugee Award • Support the drafting and conceptualistion of a contextual report for Nansen or the #IBelong Campaign

Page 4 Responsibility (process and functions undertaken to achieve results) The main objective of this JPO assignment is to provide substantive support for the Section, with a special focus on our two flagship advocacy campaigns – World Refugee Day- Every Dream counts Campaign, and the Nansen Refugee Award

1) World Refugee Day – annual campaign World Refugee Day campaign is UNHCR’s priority public outreach exercise. The aim is to raise awareness of refugee issues by shining a light on people displaced around the world and calling for solidarity, respect, compassion, and empathy.

The campaign has several substantive components which run on parallel tracks- and are delivered at the launch of the campaign. The JPO would be fully integrated into the project and depending on their expertise the JPO would take on two of the following components of the campaign and deliver it for the launch under the supervision of the Chief of Section:

• Help develop Social media strategy and manage roll out • Help develop a strategy for targeted stakeholder engagement • Facilitate creation and production of the WRD Campaign toolkit • support Branch Office outreach and coordination

In addition the JPO would support two of the following components: • Support Public Relations outreach ( to news media and soft media) • Support Campaign Marketing and promotion • Support Content production for the campaign

2) UNHCR’s Nansen Refugee Award Ceremony UNHCR’s Nansen Refugee Award is named after the late great Norwegian polar explorer Fridtjof Nansen, who was the very first High Commissioner for Refugees for the League of Nations. The Award recognizes outstanding service to refugees, IDPs or stateless persons by an individual or group. It is awarded each year at a high level ceremony which coincides with the first evening of UNHCR’s Executive Committee meeting. The JPO would be fully integrated into the project and take on the two following components of the Nansen project, under supervision of the Chief of Section:

• Support the production of Award ceremony publications, including the ceremony programme, and invitations, and if applicable a contextual report. • Manage a team of volunteers and interns on the evening of the ceremony and arrange pre-event briefing • Updates the Nansen website with content and text

In addition the JPO would support two of the following components: • Supports the Nansen refugee award nominations process • Support the organisation of the headquarters Nansen event for UNHCR staff. • Support public relations and media outreach

Authority (decisions made in executing responsibilities and to achieve results)

-Most effective means to engage new and existing audiences

-Identifying key stakeholders and partners and developing an outreach plan

Page 5 2.3 REQUIRED COMPETENCIES, which illustrate behaviours that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and three Cross-Functional Competencies. (Note that the Performance Appraisal and Management System (PAMS) allows for up to five Cross-Functional Competencies to be selected by the staff member and the supervisor.)

Managerial Competencies (Max. 4) Code

1. M001 Empowering and Building Trust 2. M002 Managing Performance 3. M003 Judgement and Decision Making 4. (M004) Strategic Planning and Vision (Not applicable to JPOs) 5. (M005) Leadership (Not applicable to JPOs) 6. M006 Managing Resources

Code Cross-Functional Competencies (Max. 3) 1. X001 Analytical Thinking 2. X002 Innovation and Creativity 3. X003 Technological Awareness 4. X004 Negotiation and Conflict Resolution 5. X005 Planning and Organizing 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability

2.4 ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED. Define the educational background, the relevant job experience and the language(s) that are essential to perform the work of the position.

EDUCATION/QUALIFICATION: MA degree

WORK EXPERIENCE: 2 years relevant experience in international relations, marketing, journalism or communications or 4 years relevant experience with a BA degree.

SKILLS: Excellent writing skills, ability to organize and manage projects on a deadline, working with a team, public relations or marketing experience a plus.

LANGUAGE KNOWLEDGE Please indicate languages required (Official UN Languages: English, French, Spanish, Chinese, Russian, Arabic)

- Essential: English, - Desirable: French

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2.5 DESIRABLE QUALIFICATIONS & COMPETENCIES. Describe any experience or knowledge that would be an asset, such as: UNHCR Learning Programmes, other training, additional languages, Field/HQs experience, etc.

2.6 TRAINING COMPONENTS AND LEARNING ELEMENTS

TRAINING COMPONENTS: - Mandatory training courses: 1. Basic Security in the Field (NB: needs to be retaken every 3 years) 2. Advanced Security in the Field (NB: needs to be retaken every 3 years) 3. Protection Induction Programme (PIP) 4. UN Course on Harassment, Sexual Harassment and Abuse of Authority 5. Orientation to IPSAS

- Recommended training courses Please indicate at least 1-2 training courses relevant to the particular JPO function, available through Learn &Connect platform.

All JPOs will complete the required UN training modules on line. In addition, UNHCR’s Global Learning Center offers general training on introduction to IDPs, protection issues, registration, among others. Training is also available for specific areas including writing for the web, social media, working with the media, and language courses. Specific external training can also be arranged.

LEARNING ELEMENTS Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year.

As a fully integrated member of the Section, the JPO will learn through practical experience how a global advocacy campaigns like World Refugee Day is organized and launched, as well as how a large scale projects and event, such as UNHCR’s Nansen Refugee Award ceremony is managed and executed. They will be party to discussion on all aspects of the process and will actually be responsible for delivering (as noted above) key elements of the projects. In addition He/she will develop the skills to evaluate and analyze outcomes of key outreach initiatives like World Refugee Day and the Campaign to Eradicate Statelessness to determine impact.

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