BUSN 1000 – Workplace Relationships Fall 2019 Professor JoAnn Warren Knight Campus Room 3104 (401) – 825-2252 Office Hours: M, T. W - 11:30 - 12:30; T 8:00 - 10:00 AM; Thursday by Appointment [email protected] CCRI Webpage

Required Materials: • Text: Human Relations for Career and Personal Success – Concepts, Applications, and Skills Dubrin 11th Edition, 2017. Pearson - Available via the bookstore or at VitalSource.com Print ISBN: 9780134130408, 0134130405 EText ISBN: 9780134163208, 0134163206 • Blackboard: http://blackboard.ccri.edu Your course is supplemented with both text and instructor resources. You will use this site extensively throughout the semester to access reading materials, lectures, assignments, quizzes and other resources. • Access to a Desktop or Laptop Computer. You will need access to the internet on a daily basis. (Note: The Blackboard app is not sufficient to successfully complete activities).

Course Description: This course exposes students to strategies required to navigate the professional environment, including career preparation and advancement with an emphasis on “soft skills” needed to develop and maintain effective working relationships. Lecture: Three (3) Credits.

Course Objectives: The purpose of this course is to prepare students for career advancement by developing and/or refining those “soft skills” required for success in their chosen career field. The Business Administration’s Advisory Board composed of area employers, suggested that while many CCRI graduates possess strong “technical” skills, they need opportunities to develop those “soft skills” required to navigate the professional environment. As such, this course was developed with you, the student in mind. This course is about you and your personal and career success. The Vision: Upon successful completion of this course, the student will be able to navigate professional and social environments making appropriate choices related to behaviors and language. Specifically, upon successful completion of this course, the student will have:

• Demonstrated an understanding of “soft skills” and their importance in achieving career success. (Measured by Tests/Quizzes/Homework/Team Project) • Developed strategies for interpersonal job-oriented skills improvement. (Measured by Journal Reflections) • Applied appropriate soft and technical skills as a team member. (Measured by self and team members) • Demonstrated the ability to communicate effectively. (Measured by Writing assignments – Group Interaction) • Prepared and used appropriate career related documents and practices. (Career Research, Cover Letter, Resume, LinkedIn Profile & Mock Job Interview)

Instructional Method: “I hear and I believe, I see and I understand, I do and I remember.” To the extent possible, this class will model the statement above. This will require active participation by all. Topics presented in the text may be covered through lecturettes, problems, cases, current events and active discussions, with an emphasis on application.

Student Expectations: Be Aware of the Time Commitment Required. CCRI’s accreditation standards (NEASC) require faculty to assign two (2) hours of outside work for each hour spent in the classroom. For a three (3) credit course offered over a 15-week period, this equates to approximately 135 hours per course per semester. Students should be prepared to spend approximately 9-10 hours each week completing course requirements. Summer Session classes are accelerated, therefore additional time is required. If you are taking a full load (15 Credits), you can expect to spend 45 hours each week completing course requirements.

Successful students read the assigned chapter/unit/materials; view lectures and videos provided, participate in class discussions and team activities as well as completing other assignments within the time allotted. See my website for Student Profiles: http://www.ccri.edu/faculty_staff/businessadmin/jwarren/studentprofile.html

Academic Honesty/Integrity Academic honesty is expected. You are expected to do your own work. Cheating, plagiarism, and any other form of academic dishonesty will not be tolerated. Students are responsible for following the policies set forth in the Student Handbook (http://www.ccri.edu/advising/student_services/handbook.html) and the College Catalog (http://www.ccri.edu/catalog/current/)

Accommodations In accordance with the Americans with Disabilities Act and Section 508 of the Rehabilitation Act of 1973, CCRI is dedicated to making reasonable accommodations to assist individuals with disabilities. If you need course adaptation or accommodations because of a document disability, please contact me after you register with the Disability Services office.

Assignments It is my intention to provide an opportunity for students to enhance both their written and oral communication skills. All students will be required to complete individual written assignments and oral presentations. Specifics about these assignments will be discussed in class and are available within Blackboard. Competent writing is expected. Grading rubrics have been created for all graded assignments. Ample feedback will be provided, and students are expected to improve their writing throughout the semester. Students are encouraged to rework and resubmit work for a better grade. However, re-work must be submitted within one week following its original submission.

It is everyone’s responsibility to adhere to our schedule. In the “real world” employers expect employees to meet deadlines. It is the student’s responsibility to schedule their time to meet all deadlines. Certain Assignments may have a specific due date, and in that case, the assignment is due by midnight. All assignments (unless noted) should be checked for spelling, grammar and netiquette. I may recommend that you re-work and resubmit some assignments (due within one week). Each student should come to class prepared to discuss the material assigned. It is the student’s responsibility to read the textbook and other assigned readings. The class provides an opportunity for you to develop abilities in communicating with others about your ideas and approaches for dealing with issues. Preparation means that you must complete reading assignments and be prepared to thoughtfully discuss the assigned readings. • Late Assignment Policy: All assignment/submissions are expected within the “window” outlined in the course schedule (See below). However, extenuating circumstances (which are beyond your control) are likely to hinder your ability to meet some deadlines. In the event you anticipate a problem meeting a deadline, I ask that you contact me as soon as possible, before the window closes, to negotiate an extension. Failure to communicate with me, will result in a penalty for any late submission. Plan your time. Early submissions are always welcomed!!! • Unacceptable/ungraded assignments: Occasionally students turn in assignments that, if graded, would result in a failing or near-failing grade. I may recommend that you re-work and resubmit some assignments. If such an assignment is returned to you ungraded, you have one week to re-work the assignment and turn it back in. Due within one week.

Attendance – is REQUIRED. Students are expected to attend all classes and should be punctual. Attendance is critical because students who skip class not only miss out on learning opportunities; they also prevent other students from interacting with and learning from them. Therefore, you should strive to be present on time for the full session every scheduled day. Class will start on time. Repeated absences and tardiness will affect your final grade. Unusual situations may arise where it will become necessary for a student to miss a class. In such cases, students should contact me via e-mail or voice mail prior to any absences. You need not explain your absence to me, however, just as an employer would like advanced warning of your absence, so would your classmates. You have taken on this obligation and you will be held accountable.

An excessive number of absences will affect your final grade. Each hour missed of class is equivalent to one (1) point off your final grade. A student with more than 10 absences will be asked to withdraw from the class. Additional deductions will be taken when students are absent on guest-speaker days, mandatory-attendance days, and presentation days. Athletes who expect to miss class because of games must supply a schedule in advance from the coach and must turn in assignments before they are due if they will be traveling on the due date

Classroom Expectations Among the rights you have is the right to a class environment that is free from distractions and one that is conducive to learning. It is important that students are respectful toward their instructor and fellow classmates, and that their behaviors do not interfere with nor disrupt class activities. Because random arrivals and exits are disrespectful and distracting, please plan to arrive to class on time and to stay for the entire class period. If circumstances dictate that you must be late, or you know that you will need to leave early, please take a seat close to the door, so you do not distract others during class time.

Class participation is a part of your grade in this course. You must attend class prepared to fully participate. Class discussions should be civilized, relevant to the topic at hand, and respectful to everyone. Class discussions allow us to hear a variety of viewpoints, this can only happen if we respect each other and our differences.

Any student whose behavior impinges on this right will receive one warning. A second incident may bring dismissal from the course and a failing grade. Professional demeanor is required including but not limited to: reliability and punctuality, attire, respect for others, and accountability. See: Professionalism & Work Ethic.

Electronic Device Policy (Department): Responsible electronic device use for scheduling class activities or for taking notes is permitted at the instructor’s discretion. Otherwise, students are NOT permitted to use electronic devices – including cell phones during class. This includes making or receiving calls, text messaging, checking text messages, checking e-mails, writing e-mails, “surfing” the Web and/or related activities during class. For emergency use of your cell phone during class, contact the instructor BEFORE class begins and change the mode to vibrate. Cameras including electronic cameras, recording, and video devices may not be used in the classroom unless permission has been granted by the instructor.

Cancellation of Classes: Classes cancelled due to weather will be announced through the media and CCRI’s Cancellation and Special Announcements line. Students are encouraged to provide a cell phone number to receive Rave Alerts. If classes are cancelled due to inclement weather or otherwise, tests and/or assignments will automatically be scheduled for the next class meeting. Students are encouraged to check Announcements in Blackboard and your MyCCRI E-mail for any messages from your instructor. In the event, your instructor must cancel class, an announcement will be emailed to your MyCCRI Account. It is therefore strongly recommended that you check your email each morning before class.

Communication: In this class, most communication takes place during our class meetings, email, announcements (our course landing page), participating in discussions/blogs and submitting assignments and/or tests online within Blackboard.

Emails are private, and this is my preferred method of addressing individual concerns/issues. Be sure to include a direct clear subject line including your Course & Section. All E-mail messages from me will be directed to your MyCCRI Account. It is therefore recommended that you check your MyCCRI e-mail routinely. You can expect to receive a response from your instructor within a 24-36 hour window. We may also communicate via the telephone, web conference or during my office hours.

Important information will be distributed via Announcements, which will remain on our course landing page, but sent to your MyCCRI Email Account.

Class discussions will be facilitated both in the classroom and using discussion board forums, and/or course blogs. Discussion forums and blogs are public and civil discourse is required. Each person’s contribution is displayed for everyone else to see. For specific tips related to communicating in the online environment, see: https://www.ccri.edu/distance/communicating.html

Counseling and Study Students are expected to read the textbook and other assigned readings before coming to class. Reading assigned material before attending class facilitates classroom discussion and improves understanding of the material (See topical outline). Questions, problems and case studies from your text, handouts or the Internet may be assigned to gain an understanding of the material. To earn an "A", students may expect to devote at least 6 hours per week in addition to class contact time, reading, completing assignments and visiting the web site.

Students are expected to read the textbook and review other recommended materials. Within each Chapter/Module, you will find tools to help you master course content. Students who are having trouble with the readings, assignments or the course in general should contact me immediately. The preferred method of contacting me is via e-mail – [email protected] or use the email link on the course menu. If warranted, we could schedule a time to talk by telephone, via web conferencing or face to face on campus (Warwick).

Participation The class participation grade is comprised of (1) attendance at our class meetings, (2) timely completion of assignments, and (3) active contribution to class exercises and discussions. Students are reminded that just showing up to class, is not sufficient for earning full credit for class participation. The final component of class participation involves students’ active and enthusiastic contribution to class discussions and activities. The specific evaluation standards I will use to evaluate participation are listed below. • Attended all scheduled class meetings • Showed evidence of thorough preparation for simulations, cases & class discussions • Provided in-class contributions that classmates found to be valuable • Dominated class discussions without adding much value (e.g., redundant or “long-winded” comments; reverse scored) • Offered thoughtful, constructive feedback to simulation & team partners/classmates • Actively sought and accepted feedback from others • Participated enthusiastically in exercises and debriefings

Class participation and the quality of student attitude will be used to resolve borderline grades. Professionalism – Students are expected to display a professional attitude and behavior which includes: • Preparation (Completing homework or other assignments) • Reliability/Trustworthiness (being present in class, following through on commitments) • Courtesy (respect for and cooperation with classmates; willingness to work calmly and courteously) • Determination to achieve first-class work while meeting deadlines

This course also depends on your involvement with online discussion and activities. Be aware that the responses and learning of your peers depend on your timely contributions. You will be directed each week to contribute to topics within either a randomly assigned small group or as a full class. The individual grade for online activities/assignments is based on your analysis of the question/topic and the originality of your initial response. I expect that you will follow-up on at least one of your classmates’ postings. In those responses I am asking you to add value to the points raised. You might opt to pose a question, elaborate by providing examples, support your classmate’s post with additional information, or challenge a classmate’s post with an alternative point of view. Simply saying "I agree" is not considered a substantive contribution! You must support your position or add value to the discussion. Try to relate the topic to your own experience if possible.

Please prepare for discussions by reviewing relevant materials. Check into Blackboard frequently throughout the week to stay engaged. Provide positive comments and constructive feedback (be sure to identify specific concerns and actions to take, referring to sources available). Review the Class Participation Rubric and Netiquette Guidelines.

Tests/Exams/Quizzes Tests and quizzes may be offered in class or within Blackboard (our Learning Management System). Study Guides and/or Concept Lists will be made available to assist in preparing for tests/exams. Approximately 2 tests will be administered, each is cumulative in nature.

No make-up tests are available. If tests are offered online, a window of 3 days will be available; If unable to take scheduled tests in class on the day administered, it may be taken during the next class meeting. Once the test is returned, the test is not available.

Standard Operating Procedures • Attend Class Meetings on the Knight Campus. Come to class meeting prepared. • Prior to Class Meetings on new Chapter: o Read Chapter from your text and review Chapter Materials (Lectures, Videos and Text Resources are available) o Contribute to Class Blogs and/or Discussions: Post your responses in the appropriate space (note I have provided links to all activities within each Unit/Module) o Take a Quiz in Blackboard (Multiple attempts, highest grade recorded. • After Class Meetings: o Submit Journal Reflections (complete assessments as assigned) o Submit Assignments as Assigned o Collaborate with your team once teams have been formed.

Evaluation: Grades will be determined based on the following. %

Tests/Quizzes: 25% Two (2) Tests Mid-term and at the end of the term Chapter Quizzes are available within Blackboard and are composed of 10 multiple choice and true/false questions. You will be allowed an unlimited number of attempts, with the highest grade recorded. Career Related Individual Assignments: Students will prepare career related documents including research on a 25% career of choice, cover letter to accompany a resume, and a professional profile on LinkedIn. Students will also participate in a Mock Job Interview with a professional. Journaling Activity: Students will assess their strengths and identify opportunities for enhancing their interpersonal 20% skills and relationships. The Journal is designed to assist in your growth and understanding of the process of building strong workplace relationships and serves as a focal point in collecting and reflecting on the many facets of your journey. Class Participation: Class participation is an essential means through which students will learn. The class participation 15% grade is comprised of (1) attendance, (2) timely completion of homework assignments, and (3) active contribution to class exercises and discussions. Students are reminded that just showing up is not sufficient for earning full credit for class participation.

Teamwork: Developing teamwork skills and the ability to collaborate is one of the goals for this course. Students 15% will present a Workshop on self-selected Business Scenarios. The purpose of the team project is to apply appropriate soft and technical skills within a team environment. Extra Credit - Students who have demonstrated a commitment to their own learning (submitted all assignments in a 5% timely fashion) but for some reason have not performed as well as they would like, will have an opportunity to earn extra credit. Students who have failed to subject assignments in a timely manner will not be afforded this opportunity. Incomplete Grades - Instructor Discretion: This is a temporary grade used only when a student is PASSING, but because of extenuating circumstances (must be documented) has not completed one or two assignments due at or near the end of the semester. Withdrawal Passing/Failing – Student Initiated only. Students who fail to withdraw from the course by the date established by CCRI (See Important Dates) may receive a “WP” or “WF”, for non-academic reasons, but this must be requested. Otherwise any missing assignments/activities will receive a “0”, therefore affecting the student’s final grade.

Grading Policy: The Business Administration Department adopted the following Grading Policy.

Grade GPA Range Grade GPA Range A 4.0 93-100 C+ 2.3 77-79 A- 3.7 90-92 C 2.0 70-76 B+ 3.3 87-89 D+ 1.3 67-69 B 3.0 83-86 D 1.0 60-66 B- 2.7 80-82 F 0 <60 Week Monday Wednesday #1 9/2 Holiday Course Introduction

#2 Building Blocks for Success Success Statements 9/9 Syllabus Review Human Relations & You (Ch 1) Assignment: Bring Success Statement to Class Assignment: Quiz & Journal

#3 Self-Esteem & Self Confidence (Ch 2) Getting Ahead in Your Career (Ch 14) 9/16 Assignment: Quiz & Journal Assignment: Course Blog – Career Research

#4 Getting Ahead In Your Career (Ch 14) Getting Ahead In Your Career (Ch 14) 9/23 Assignment: Draft Cover Letter & Resume Assignment: Draft Cover Letter & Resume; LinkedIn Profile; Quiz #5 Setting & Achieving Goals (Ch 3) Individual & Peer Review of Draft Resumes & Cover 9/30 Assignment: Personal Development Plan; Quiz & Letters; Bring to Class

Journal #6 Effective Teamwork (Ch 12) Teamwork (Ch 12) 10/7 Teams Formed Assignment: Quiz & Journal

#7 No Class – Columbus Day Meets Tuesday Communication (Ch 7 & 8) 10/14 Communication (Ch 7 & 8) Assignment: Quiz & Journal Assignment: Elevator Speech; I want a raise Test #1 Online (Bring to Next Class) #8 Emotional Intelligence & Attitudes (Ch 4) Emotional Intelligence & Attitudes (Ch 4) 10/21 Assignment: Submit Resume & Cover Letter Organizational Citizenship Assignment Team Meetings Assignment: Quiz & Journal Mid-Term Grades Due #9 Values & Ethical Behavior (Ch 5) Values & Ethical Behavior (Ch 5) 10/28 Assignment: Quiz & Journal; LinkedIn Profile

#10 Managing Conflict (Ch 10) Getting Ahead In Your Career (Ch 14) 11/4 Assignment: Quiz & Journal Interviewing Skills; Peer Interviews

#11 Monday Schedule 11/11 No Class – Veteran’s Day Mock Job Interviews with Professionals Last Day to Withdraw w/o Penalty Assignment: Mock Job Interview Reflection

#12 Developing Good Work Habits (Ch 16) Developing Good Work Habits (Ch 16) 11/18 Assignment: Submit Team Outline Assignment: Quiz & Journal

#13 Getting Along with Others (Ch 9 & 13) Leadership (Ch 11) 11/25 Assignment: Quiz & Journal Assignment: Quiz & Journal Finalize Team Outline #14 Team Presentations Team Presentations 12/2 Assignment: Journal & Self & Peer Evaluation Assignment: Journal & Self & Peer Evaluation

#15 Team Presentations Final Class 12/9 Assignment: Journal & Self & Peer Evaluation Test #2 – Online All work completed by Friday 12/13

This syllabus is intended to provide an overview of course requirements and expectations. It is subject to change.