#9 DECEMBER 2017 AIMWA.COM LEADER

JULIE BISHOP MINISTER FOR FOREIGN AFFAIRS LESSONS IN LEADERSHIP AMIDST A VOLATILE POLITICAL LANDSCAPE

AIM WA ANNUAL LEADERSHIP SUMMIT NAOMI SIMSON, JENNIFER BYRNE RICHARD GOYDER AO FAIM AND GEOFFREY ROBERTSON QC BUSINESS LEADER OF THE YEAR FJM PROPERTY DIRECTOR ADRIAN FINI OAM RECOGNISED AT 2017 PINNACLE AWARDS INSPIRATIONAL LEADER RAC WA CEO TERRY AGNEW FAIM SHARES HIS VISION FOR A BRIGHTER, SMARTER TOMORROW

CEOs: LEADERSHIP DOESN’T ALWAYS REQUIRE THE BIGGEST IDEA

Too often, when discussing leadership, we It was a free-flowing conversation among talk about the ‘big ideas’ people, or those the panel, expertly led by The West who inspire their team to achieve against Australian’s Sean Smith, with agreement the odds. that tourism, an industry often talked THE about as underdelivering on its promise, But that ignores all those individual was ideally placed to become a large and leadership goals scored which, on their sustainable pillar of the state’s economy. own, may be incremental, but combined can win important matches. As Ms Tough pointed out, heightened PRACTICAL security concerns across much of Europe At AIM WA’s Leadership Summit at Perth’s should prove a boon for tourism in WA, but Hyatt Regency on October 25, a panel of “the biggest thing is to get people over this political and business leaders discussed issue of distance to get here”. the state of the Western Australian Combine that with some well-targeted, MBA economy. modestly sized investments in necessary It prompted some interesting soul- tourism infrastructure – whether it be Complete a practical, workplace focused searching – which resonated with the 400+ enabling more berthing options along our Master of Business Administration, attendees – before conversation landed on coastline for the cruise ship industry or the importance of leadership, particularly extending the runways at some of the Graduate Diploma in Management and in relation to tourism. state’s regional airports – and some of those “barriers to tourism,” as Mr Nicolaou And the conversation went like this. Graduate Certificate in Management termed it, can be lowered or even removed. Why are hospitality sector service levels The Treasurer was spot on when he said through AIM WA. often better in Europe than back home? the tourism sector in Perth had evolved to Professor Gary Martin FAIM Could it be because in many European deliver some world-class services, but the CEO and Executive Director countries, working in hospitality is onus was now to extend this level to the AIM WA regarded as a career choice, rather than regions. • Content is practical and work related just a part-time job to get you through Email: [email protected] He also called for leadership in the whilst maintaining the rigor and discipline university? coordination of tourism offerings, for expected of a top quality MBA curriculum Clearly this is an area that can be example in the indigenous tourism space, addressed in WA as a tool to improving the to ensure better use of existing or proposed • There are no exams. Assessment is based tourism sector. infrastructure. Panel participants: on undertaking realistic projects Pertinently, this conversation was less Mr Poynton, a regular visitor to our state’s Hon Ben Wyatt MLA – WA State Treasurer, Minister for Finance, Energy and Aboriginal • A four term structure enabling you about past performance, but more about north, said improved infrastructure and a the one ingredient that is required to consistent service offering was key. Affairs to complete the qualification quickly. transform tourism in WA into an economic “If we can make it more consistent and John Poynton FAIM – Jindalee Partners and powerhouse for the state; leadership. easier for people to get here, tourism has a SC8 Technologies Chairman SPECIAL OFFER FROM 2018: And we were talking leadership across huge future here,” he said. Samantha Tough – The Asthma Employees of Not-for-Profit organisations every level of the tourism industry, from Whilst this feedback is not new, it Foundation Chief Executive Officer government and hotels to tour operators highlighted that leadership was required at receive 25% discount on all units. John Nicolaou – ACIL Allen Consulting and cafes, in Perth and across regional WA. every level. Executive Director WA and NT

Growing Western Australia's tourism potential was a central theme of AIM WA's fourth Annual Leadership Summit.

MOVE FORWARD IN 2018 Call +61 8 9383 8000 or visit aimwa.com for details on the units, entry requirements and information evenings. PRV 12091

AIMWA.COM 3 AT A GLANCEXXXX

CONTENTS Economy snapshot A WORD FROM THE CEO 3 GARY MARTIN FAIM

AT A GLANCE 5 Minimum wages in Australia INCREASED TO $694.90 COVER STORY 6 per week in 2017 from $672.70 per week the previous year. JULIE BISHOP’S LESSONS IN LEADERSHIP According to econometric models, the minimum wage in JOB ADVERTISEMENTS AIM WA LEADERSHIP SUMMIT Australia is projected to trend around $760 per week in 2020. 10 REMAINED PINNACLE AWARDS 16 RELATIVELY STEADY ONE SMALL STEP 19 RedBalloon Founding Director Naomi Simson addresses at 169,577 advertisements NEW HOME SALES fell to 6841 DR SHAUN RIDLEY FAIM AIM WA's fourth Annual Leadership Summit. 10 nationally month- for the month of September, down from 7285 in EVENTS AND NETWORKING SCENE 20 on-month in October, August 2017. recording a slight increase THE YOUNG WA LEADERS IN SPORT 22 CALAN WILLIAMS AND KIRSTEN RUDGELEY from a downwardly revised Manufacturing PMI fell 3.1 POINTS to 51.1 in 167,272 advertisements in FELLOW OPINION PIECE 24 September 2017. October 2017 from 54.2 in September. JOHN POYNTON AO FAIM

INSPIRATIONAL LEADER 26 The Reserve Bank of Australia left the cash rate unchanged at its The number of TERRY AGNEW FAIM RECORD LOW OF 1.5% IN NOVEMBER. tourists visiting PROFESSIONAL MEMBER PROFILE 28 ALAN FAIRHEAD AFAIM THE CASH RATE HAS SAT AT 1.5% SINCE AUGUST 2016. Australia DECREASED ARTIFICIAL INTELLIGENCE 29 Master of ceremonies Monika Kos (left) Australia’s gasoline prices increased 0.06 points JOHN BARRINGTON FAIM presents Adrian Fini OAM TO 663,500 with the Business Leader $US1.04/LITRE in September from 702,800 CORPORATE MEMBER PROFILE 30 of the Year award. to in October from $US0.98/ in August of 2017. RIO TINTO 16 litre in September 2017. The lowest figure for gasoline in

CONTACT US PUBLISHED BY Australia was recorded in December 1998 at just $US0.46/litre. Tourist arrivals reached an DESIGN THINKING 31 all-time high of 971,800 in DEE ROCHE FAIM December 2016. ABN 98 008 667 632 FELLOW Q&A 32 GPO Box D162 Perth WA 6840 Australia’s national NATIONAL YOUTH STEPHANIE BUCKLAND FAIM PHONE +61 8 9482 3938 full-time EDITOR UNEMPLOYMENT HEALTH AND WELLBEING 34 Louise Allan EMPLOYMENT SLEEP BETTER, WORK BETTER 76 Birkdale Street Floreat WRITERS FIGURES INCREASED DECREASED TO 12.1% Western Australia 6014 Sandra Argese, Rhys Graeme-Drury, Steel production in Australia Cassie Gunthorpe, Jack McGinn, by 24,300 in October 2017. WHISTLEBLOWERS 35 Corporate Membership +61 8 9383 8088 in October 2017 Kaitlin Okely, Chris Thurmott, TOM DARBYSHIRE This marked the third consecutive Personal Membership +61 8 9383 8088 Chloe Vellinga month of growth. FROM 12.6% RESTAURANT REVIEW Bookings +61 8 9383 8000 DESIGN 36 Gemma Medforth GALILEO BUONA CUCINA Email [email protected] NATIONAL in September 2017. COVER IMAGE aimwa.com Julie Bishop. Image: Cassie Gunthorpe. UNEMPLOYMENT INCREASED TO BUSINESS BOOK CLUB 37 The figure previously NEXT ISSUE 440 THOUSAND STOP FIXING WOMEN March 2018 FELL TO 5.4% IN reached its highest point Views expressed in Leader© by contributors are their own and not necessarily endorsed by AIM WA TONNES © OCTOBER FROM 5.5% for the year in March when THE LAST WORD 38 or the publisher. Leader reproduction in whole in October from 427.34 thousand CAN CULTURE CATCH A RAT? or in part is prohibited without AIM WA’s prior permission. Published on behalf of AIM WA by Cert no. L3/0011.2010 IN SEPTEMBER. it scaled 13.2%. tonnes in September 2017. WA Newspapers. Printed by Picton Press Pty Ltd, UPCOMING PROGRAMS AND EVENTS Western Australia. 39 *Information correct at time of going to print.

AIMWA.COM 5 COVER STORY balance AND COMPOSURE By Jack McGinn

An aura of composure surrounded Julie Then there’s the Foreign Affairs portfolio. and internationally. framework for Australia’s international Having previously served stints as Minister Bishop on the morning of her interview Her handling in 2014 of the downing of engagement over the next 10 years,” Ms for Ageing, Minister for Education and with AIM WA’s Leader magazine. Malaysian Airlines flight MH17, when Bishop said. Training and Minister Assisting the Prime the United Nations Security Council “That’s my immediate challenge in a Time zones, an overnight incident of Minister for Women’s Issues during the John unanimously backed the resolution put foreign policy sense, to publish that international magnitude and her own Howard era, Ms Bishop became the nation’s forward by Australia, was widely lauded. significance in the scheme of Australia’s first female Foreign Minister on September White Paper and seek to implement the political system had the Foreign Affairs 18, 2013 when Tony Abbott’s Liberal The New Colombo Plan, introduced by Ms recommendations in it. Minister up and addressing media from government was voted into power. Bishop in 2013, has supported some 30,000 “2018 will be a very busy year, and then the 3am. undergraduate students studying in 38 Despite the noise, the volatility prevalent following year is an election, so my short- locations across the Indian Ocean-Asia Julie Bishop in 1998, when she But come 8am, in her ministerial office in Australian politics since 2007 and party term horizon is pretty well mapped out to Pacific region. decided to run for the seat of Curtin. perched high above the city with sweeping politics bringing about a change of Prime winning the next election.” At home, Ms Bishop’s public profile has Image: The West Australian. views of the Swan River, the Minister was Minister in 2015, it’s a role the ever- The highly popular Ms Bishop will be looking never been greater. In November 2017, a entirely present and prepared to speak on composed Ms Bishop has thrived in. to make it eight wins from eight elections in her experiences in a trailblazing career unlike widely reported Newspoll survey revealed From the New Colombo Plan rolled out early Curtin when she contests in 2019. any other. the Foreign Minister was a more popular Affairs portfolio provides unique insight into “We then had to travel to Ukraine and in her tenure, to the Foreign Policy White choice as Liberal Party leader than the the state of leadership globally. negotiate with the Ukraine Government For near-on two decades – 19 years to Paper launched in November, Ms Bishop has current Prime Minister. GLOBAL LESSONS IN LEADERSHIP Ms Bishop said her role had taught her the to change its laws to enable armed the day of our interview, in fact – Julie led with vigour and commanded respect Australian Federal Police officers to enter As credentialed as any should the party Since leaving her role as Managing Partner at concept of leadership was as critical as ever Bishop has served the nation as a federal from all sides of politics, both domestically this war zone and retrieve the bodies of leadership change, Ms Bishop told Leader Clayton Utz to pursue her political ambition – not just in an Australian context, but on a parliamentarian and her electorate as the Australians aboard the flight. Member for Curtin. her current job was the one she had always in 1998, Ms Bishop has worked under a global scale. dreamed of and that she was very happy in “The Ukraine Parliament went on For 10 of these, Ms Bishop has held the quartet of high-profile Australian leaders “The world is searching for leadership,” she her role. summer break, so not only did we have to esteemed position of Liberal Party Deputy and stuck to her guns on the leadership style said. convince the politicians to return to Kiev, Leader, the first woman in the party’s “My ambition was always to become the which works for her. “That leadership is more important than I then had to convince them to vote for history to do so. Foreign Minister, and if that were possible I ever – people are looking for guidance, “There are many different leadership styles,” legislation to change their laws. That was would have fulfilled my greatest aspiration,” direction, inspiration and vision. That is a In 2018 her tenure in the Deputy’s chair she said. some challenge.” she said. global phenomenon.” will tick over the 11-year “I’ve worked under four different leaders in Ms Bishop was guided by the Department mark – a stint matched Clear of any speculation, the 18-month An incident of global proportions, the politics – John Howard, Brendan Nelson, Tony of Foreign Affairs and Trade and only by Sir Eric Harrison outlook for the Foreign Minister and Foreign Minister regards her efforts in Abbott and Malcolm Turnbull – and they all, supported by other nations – she singled between 1945 and 1956, Deputy Liberal Leader is busy as ever, with response to the downing of MH17 in 2014 for example, have very different leadership out then Dutch Foreign Minister Frans and exceeded by her the aforementioned White Paper at the as among the toughest challenges she styles. Timmermans, as well as the work of the immediate predecessor forefront. has faced in her career because of the United States, United Kingdom and those Peter Costello. “We are in the process of releasing a Foreign “No-one style suits everyone.” international nature of the crisis. nations who lost citizens aboard the flight Policy White Paper, which will set out the for their efforts at that time. LEADERSHIP IS MORE IMPORTANT THAT EVER – PEOPLE ARE LOOKING FOR GUIDANCE, DIRECTION, INSPIRATION THE IMPORTANCE OF REGIONAL AND VISION – IT'S A GLOBAL PHENOMENON. AWARENESS The Foreign Minister is a known advocate Ms Bishop said her own personal leadership Strong, composed leadership and for Australian engagement in the Asian style was to build and work with a strong, compromise proved critical in achieving region and the New Colombo Plan – a key capable team of people to achieve success. an outcome for those affected by the foreign policy initiative rolled out by Ms incident. Bishop in 2013 with the aim to drive new “Whether I was a Managing Partner in a law connections between Australia and its firm or part of the backbench, I’ve always “Australia was chairing the UN Security neighbours. sought to build strong teams around me,” Council at the time, so we took the she said. opportunity to author a resolution for Under the plan, Australian passage by the Security Council which “I work in a very flat management structure undergraduates are supported to study would allow the international community so everybody is part of the decision-making and undertake professional experiences in to enter the Ukraine to recover the bodies process, everybody feels involved and the region. The Foreign Minister considers of those who’d been shot down in that everybody is engaged. the plan to be one of her greatest Julie Bishop with former West Coast Eagle and tragic event,” Ms Bishop said. achievements and one potentially “I’ve done that wherever I’ve worked and in Wirrpanda Foundation Patron David Wirrpanda. “It was very difficult to negotiate with the formative to the shaping of Australia and whatever circumstance I’ve found myself – I The Minister is an avid supporter and former permanent five of the Security Council, in the region’s future leaders. find teams can achieve a great deal.” Director of the club. particular Russia, but I managed to get a Image: The West Australian. The international nature of the Foreign unanimous resolution. Cont on page 8...

6 #9 DECEMBER 2017 AIMWA.COM 7 COVER STORY

Julie Bishop and John Howard walk through Kings Park in 2013. Image: The West Australian.

...cont from page 7 JULIE BISHOP ON WEST COAST CHALLENGES “Many Asian leaders, including President Xi Jinping of China, Prime Minister Abe of As many Western Australian-based business leaders would attest, the time difference Japan and Prime Minister Lee of Singapore between the east and west coast of Australia creates a significant hurdle for those trying CUSTOMISE have referred to the New Colombo to do business cross-country. Plan as one of the best soft power Factor in the immediacy of the news cycle and the disruption of technology, even initiatives Australia has taken, and that TO YOUR when accounting for role and perspective changes, politics for a WA-based member of it demonstrates our true commitment parliament is a different game to what it was 20 years ago. to deeper engagement with the Indian SPECIFIC NEEDS Ocean-Asia Pacific,” she said. “Overall, I think the pace and tempo have increased dramatically and it’s not for the fainthearted,” Ms Bishop said. “I hope the New Colombo Plan will present as a rite-of-passage for young Australian “I think you need unlimited amounts of energy to undertake the schedule and amount of Our Client Relationship Managers and extensive undergraduates, that they will want to live travel involved – we’re a vast country and it takes a long time to travel from one side to and study and work in the Indian Ocean- another, with a three-hour time difference, yet my work demands it. pool of consultants will work with you to diagnose, Asia Pacific region and that they’ll come “It’s not always understood on the east coast that you can’t just arrive in an hour’s time design, deliver and evaluate the best learning and back to Australia with new insights, ideas for a meeting, you have to leave the day before. development solutions aligned to your needs. and skills, and hopefully a second language. “The time and the distance – I’ve come across this throughout my professional career – “I hope they will not only advance their the east coast doesn’t quite get the logistics of living in Perth.” careers through the networks and contacts and experiences they’ve had, but that they BOARDROOM QUOTAS will be ambassadors and leaders of the future within the Indian Ocean-Asia Pacific Julie Bishop was the only woman in Tony Abbott’s 19-person first cabinet in 2013 and has region, for that is surely where Australia’s spoken candidly in the past on the challenges this created for her. TALK TO US TODAY future lies.” But Australia’s first female Foreign Minister and the first woman to serve as Deputy Please call us on +61 8 9383 8088 Ms Bishop had the opportunity to travel Leader of the Liberal Party said while diversity of all kinds was extremely important in to talk about your own organisation’s through Asia during her university studies parliament and boardrooms, she didn’t believe quotas were the answer to disparity. learning and development needs. and said the experience was formative in “I believe people should be promoted on merit – I don’t know any woman who wants to her perception of the world to this day. be promoted solely because of her gender,” Ms Bishop said. “At the end of my first year of university “Women also want to be promoted on their talents and abilities. However, I think it is my sister and I travelled overseas through useful to have targets. Southeast Asia,” she said. “The Liberal Party has committed to a target of 50 per cent female representation by “Many young people at that time travelled 2025, and the Turnbull Government has committed to a target of 50 per cent female to London, but we decided to travel representation on government boards – we’re well on the way to achieving that.” through Singapore, Malaysia, Thailand, Hong Kong and into the new territories. WORK-LIFE BALANCE “This was in the late 1970s, and that Ms Bishop said Perth’s outdoor lifestyle suited her well and, where she could, she enjoyed experience really shaped my thinking relaxing with friends and family. about Australia’s place in the world.” However, she conceded the nature of her role made it near impossible to fully switch off. Ms Bishop took a sabbatical from her law career in 1996 to study an advanced “I try to separate home life from work, but in fact, there is no such thing as a work-life management program at Harvard Business balance in my life – it’s very focused around work,” she said. School – her first international study “You’re on call all the time. 24/7. Something can happen anywhere in the world and experience and one she said led her down Australians can be involved, and I have a responsibility to be Australia’s voice.” the path of federal politics. “Studying abroad is an experience I would NEW POLITICAL TALENT like to make available to as many young For those in business considering a political run, Ms Bishop’s message was clear. Australians as possible,” she said. “If you are looking for a challenging, stimulating career away from business and you are Regardless of party politics, a generation of interested in people, policies and politics, go for it,” she said. political and business leaders as composed as Ms Bishop would surely mean good “We need talent. We need committed, energetic people who are determined to make a things for Australia. difference.”

8 #9 DECEMBER 2017 10 LEADERSHIP SUMMIT Lights, cameras andinactiononequality under hisleadership thecirculation of “He was atrulyindependentthinker and model, editor Graham Perkin. of amanwhowould become herprime role newspaper inMelbourneunderthetutelage “He was agreat man,butnotinthe Byrne secured acadetshipwith Starting hercareer inthe70s atage16,Ms like“They’re comets.” “True leaders leave atrail,” Ms Byrnesaid. every one. andshe’s rememberedotherwise, eachand Ms Byrne’s mediacareer, beitfor goodor what itmeansto bealeaderandinfluence then thathave shown bytheiractions There have beenastringofleaders since Byrne said. hewould do,”“Whatever ajobtook, Ms his handsred raw. After every event hewould bescrubbing a manwithOCDitcost himsomething. dignitary to thehumblestattendee, butas shake every hand,from thehighest Ms Byrnesaidatformal events hewould the Governor of Victoria. and was selected bytheQueento become Commander General oftheRoyalMarines He worked withWinston Churchill, acted as much effortit took to bealeader. Through hislife, shesaidsaw justhow grandfather. was SirDallasBrooks, awar hero andher presenter andauthorJennifer Byrne met TV The first leaderthatjournalist, Age Director andCEO Richard Goyder Simson, former Wesfarmers Managing RedBalloon Founding Director Naomi The celebrated keynotes were their years oflearningsto thetable. ranged from mediato law, whobrought influential leaders across industriesthat Leadership Summitwere four highly Presenting atAIMWA’s fourth Annual or whatitmeantto beabadone. them whatitmeantto beagoodleader, came before themandeithertaught where theyare becauseofleaders that Today’s influentialleaders are only Stories oftriumphandchallenge AIM WA LEADERSHIPSUMMIT Byrne andhumanrightsbarrister and journalist andTVpresenter Jennifer soared,” MsByrne said. #9 DECEMBER 2017 The Age The AO FAIM The The

, if theydidn’t move outof thelandof that iftheydidn’t changetheirways, happening andImadetheobvious point “I triedto pointoutto themwhatwas any desire to move withthetimes. leaders whocouldn’t seeitanddidn’t have limited, butthebiggerproblem was senior Opportunities for women were extremely she said. executives, nointention ofgettingany,” “It was allwhite faces. No female major networks. Ms Byrnecited diversity asaproblem atthe least ofallcareer advancement. industry presented manychallenges,not leaders andworking inamale-dominated Dealing withherfair share ofdifficult and more recently atNetwork Ten. theABC held positionsatNineNetwork, Following hertimeat had struggledto attain. journey thatothers whohadcome before afforded opportunitiesatthestartofher greatly furthered hercareer, asshewas Ms Byrnesaidthisprogressive attitude proper journalistsandhewould train them.” in fashion; hewanted themto become wanting themnotto playtraditional roles more women to hisnewspaperand discriminatory hiringpractices byrecruiting “He was determined to reverse years of found it. hunter andsculptor oftalentwherever he he was very muchateam builder. Hewas a though hedidalways have thefinal word, leadership senseoftheword, becauseeven inspire, to bedaring,to beresolute -and is someonewhoableto engage,to “It isoften saidthatasuccessful leader changing andevolving intoday’s society. thinking abouthow leadership was started thefulldaybygettingeverybody AIM WA CEO Professor GaryMartin with localgovernment. importance ofcommunity engagement the future ofwork isheadedandthe opinions ontheWA economy, where Panel members shared theirinsightsand guests across arange ofindustries. discussions featuring distinguished Joining themwere three panel broadcaster Geoffrey RobertsonQC. The Age The , MsByrne FAIM

By KaitlinOkely more thanthat.” powerful real-life experiences –lessons donotget “Today’s Summitoffers real insightsinto and theoryto learnaboutleadership. “Too often we rely ontextbook examples of adiverse group ofseniorleaders. is auniqueopportunityto heartheviews annualAIMWA“The Leadership Summit of conviction.” through, ofinspiration, ofsupport–and of leadership engagement–ofcut- “More often thannottheyincludealack facing ushere inAustralia. aboutthebiggestchallenges “Think to beclearonthedirection,” hesaid. attentive delegates. She shared herfive key learningswiththe thing ortwo aboutleadership. Ms Byrne’s career, she saidshehadlearnta Out ofthegood,badandugly In theend,court casescame. talking about;theycouldn’t seeit.” “None ofthemhadanyideawhatIwas said. she dinosaurs, theywould endupincourt,” 5. 4. 3. 2. 1.

leave thingsstrong. Never staytoo long. You shouldalways Know whento itistime to leave. Be generous andalways share praise. onlythejob.Never watch theclock, Develop yourvisionandshare it. Jennifer Byrne. Turnover, talentandreputation are key difficult tobuildand grow cost-competitive However, MrGoyderacknowledged itwas financialyear.the 2015/16 more than$8.7 billionpaidinsalaries during million contributed to communities and impressive cashflow, withmore than$130 successful Wesfarmers operates an He shouldknow, after all,asthehighly youhave nothing.”that, Unlessyouhave investment. make returns onyour unless youcan “You won’t survive Goyder said. the business,”Mr to make returns in for anybusinessis foundation “The a Harvard professor. leadership journeyby him atthestartofhis had beeningrained in Goyder saidsageadvice – “don’t runoutofcash” –Mr his humorous butself-evident first point Drawing achucklefrom thecrowd with ever-challenging environment. CEO shared hisfindingsabout working inan two aboutleadership, andtheoutgoing taught Richard Goyder Twelve years inthetop jobatWesfarmers

PANEL SESSION their insightsonwhattheyhad found Mr HammondandHuntoffered ideas.” “It provides anopportunity to test said. communities to beengaged,”MsCraigie andgoalsettingrequire“Visioning session. government duringthisinsightfulpanel labelled thekey to success ofalocal Craigie, community engagementwas governments’ decisionmaking”byMs foundationDescribed as“the for local Local Government: Community Engagement Andrew Hammond President Local Government Association (WALGA) Lynne Craigie –Western Australian Panel participants: Garry Hunt Rockingham CEO FAIM AO FAIM –CityofJoondalupCEO FAIM a thing or athingor Richard Goyder –Cityof AO FAIM “paralysis byanalysis”. he warned delegates aboutthedangers of he acted too slow onakey opportunity,and his timeatWesfarmers, itwould bewhen Mr Goydersaidifhehadanyregrets about making key businessdecisions. who canoffersupportwhenit comes to CEOs shouldalsobesurrounded bypeople successful business. a businessandtheeconomy, MrGoyder Because oftheunpredictability ofrunning happens”. This flowed into hissecond point–“stuff the businessdelivering financially. expectations were typicallymore thanjust businesses, andstakeholder andemployee said abalance sheetallowing for any activate really quickly.They silentmajoritycan “The said. key issuesare,” MrHunt what extent andwhatthe why you’re engaging,to “It’s aboutbeingclearwith how theyempowered residents. it was necessary to becautiousabout had acomplaint to make, andtherefore with theirlocalgovernment whenthey Both CEOs saidpeopletended to engage forcing themto”. the opportunityto beengaged, not He saiditwas about“giving residents about thecity’s operations. allowed residents to voice theiropinions Rockingham’s which onlinesurvey, Mr Hammondshowcased Cityof community members. to bethebestways to engagewith governance was necessary ina . unexpected events to bemore than questioned, becausestrong covered bycashflow was critical. board thatchallengedand He saidthisincludedastrong “A weak economy flows through to everyone,” he good people. surround themselves with stressed. important for leaders to Mr Goydersaiditwas Crucial to hisown success, and Garry Huntand Garry (L-R) Lynne Craigie, Andrew Hammond many things. governments lacked thefinances to do and residents shouldbeaware thatlocal often aspirations exceeded resources, However, shealsopointed outthat difference”. community membercanmake ahuge their sayinlocalarea since “one Ms Craigie calledondelegates to have do, andinstead inform. already decidedwhatyouwere goingto consulting thecommunity ifyouhad Mr Hunt’s advice was to stayclearof hard orignore theissuesthey’re raising.” are onlysilentuntilyoupoke them too by analysis'. dangers of'paralysis delegates aboutthe Mr Goyderwarned said. vibrant andhealthybusiness,”MrGoyder “A vibrant community isimportantto a community advocates for thebrand. feedback aswell ascreated strong Wesfarmers, whichhasenjoyedpositive It isapolicywhichhaspaidoff for blow its own horn. with thecommunity withoutneedingto Bunnings hascreated astrong relationship by choosingto employolderstaffmembers, groups, visitsto schoolsandhospitalsand, With sausagesizzlesrunbycommunity decades.” been anessentialpartofthebusinessfor That’s“I thinkit’s community engagement. Bunnings thatmakes itdifferent?” hesaid. sowhatisitabout is generally notgreat, “Big businessreputation atthemoment much-loved brand. organisation’s mostsuccessful example ofa Mr Goyderpointed to Bunningsasthe His finalpoint– reputation matters. FAIM AIMWA.COM . FAIM

11 LEADERSHIP SUMMIT

The Future of Work Popular leadership traits debunked Panel participants: The makings of a great leader may not be can leads to disastrous mistakes,” he said. financials to introduce policies at a key time. Russell Gibbs FAIM – Hawaiian Managing Director and CEO what you think, or even what leadership FAIM “An example of that is David Cameron – a “If he did not have the good fortune to Dr Andrew Crane – CBH Group CEO (L-R) Russell Gibbs , Dr Andrew books are telling us. Crane and Dr Alec O’Connell FAIM. good, confident prime minister. He was have good financial backing, his policies Dr Alec O’Connell FAIM – Scotch College Headmaster That is what human rights barrister riding high and was going to squash this would not have been that successful,” Mr

Geoffrey Robertson QC told AIM WA faction who wanted to move away from Robertson said. SESSION PANEL Thinking about the future of work moving forward. metric at the end of Year 12 is a problem Europe by holding a referendum. He was so brought up a range of different opinions Leadership Summit attendees during his “Lula was able to show leadership that has “They’ve also turned around the for the whole country.” confident that it would require a majority. and concerns for this panel, with each keynote speech. not been paralleled.” interview process. It’s not you Despite this, students are arriving into member having had a unique work Good leadership can often be less about “Only 37 per cent of the British voted for interviewing them, it’s them the world of work with a wider set of experience to inform their views. someone’s personality and know-how, and the Brexit, but that determined the result Loyalty interviewing you.” skills than ever thanks to their ability to and David Cameron has never been heard Mr Gibbs pointed to the influence more about sheer luck. Mr Robertson said loyalty to your business Flexible work arrangements and positive quickly understand new technologies. of again.” or the cause was crucial, but personal technology had already had on the way As Mr Robertson bluntly put it, “it’s very environments appear a necessity for Speaking of technology, artificial loyalties could cause major conflicts of we chose to work, and how that may easy to be a good leader when you have a To laughter from the audience, Mr this generation, who are likely to live intelligence (AI) was a hot topic. interest. continue to escalate in future. product that everyone wants”. Robertson shared that one of his favourite past 90 and will work well beyond All three panellists believed AI would not leaders was Harry Truman – “a man with a When Hillary Clinton ran for President of the “Employees are starting to drive current retirement age. “The rise and fall of leaders is often due to charisma bypass”. decisions around where work gets done, spell the end of human jobs. United States, a case of putting personal While baby boomers have typically had the state of the market,” he said. when it gets done and how,” he said. The 33rd President of the United States had loyalty above duty cost her the race. one career for life, and the generation “AI will bring great opportunity, but it’s He pointed to two examples of people artificial so it’s going to need looking big shoes to fill, assuming office following “She was warned to severe the connection With the rise of co-working spaces and after them have had three different today considered to be great leaders – after,” Dr Crane said. the death of Franklin D. Roosevelt, and he with her personal assistant a year before entrepreneurialism, Mr Gibbs said the careers, Mr Gibbs said millennials Winston Churchill and Nelson Mandela. did so with little education or experience. the election,” Mr Robertson said. type of work people were doing had wouldn’t even be thinking one job at Such technology will further blend the changed, becoming broader and with a time, but instead have a portfolio of boundary between people and data, However, today, Truman is considered “She refused; it was a case of ‘over-loyalty’, one of the best presidents in history. Mr a greater focus on problem solving and income-producing activities. and raise new questions for businesses, Good leadership can even though she knew the risk. creativity. Robertson attributed this to his on-the-job Helping this next generation into such as what it means for artificial often be less about learning. It was discovered her assistant Huma It is not just technology driving this the workforce, Dr O’Connell used the intelligence to negotiate on our behalf. Abedin was forwarding emails, some change, according to Mr Gibbs, who panel discussion to call for a complete However, Mr O’Connell believed the someone's personality Intelligence of which were classified to Ms Clinton’s said the arrival of millennials to the restructure of the current education world of work would still be filled Mr Robertson said a fancy degree was not husband, who was not authorised to see and know-how, and workforce was playing a huge part. system. with people rather than robotics, and necessary to be a great leader, but “street- such information. “The biggest driver of change is “We have to re-envisage schools if we education should focus on “on-the-job more about sheer luck. wisdom” and a bit of know-how would “Ten days before the election, it was the behaviour of millennials in the want to prepare young men and women training”. serve you well. decided to investigate where her emails workplace,” he said. for the workplace,” he said. “We load students up with software, Mr Robertson questioned whether they “Knowing how to capitalise on luck is crucial were going. would be recognised as great leaders “They work very well in groups and this “The whole concept of having a system but we don’t have time to teach needed to leadership success,” he said. “Two days before the election they were nowadays had the environment they is how they see themselves working that measures success on a single skills like creativity and problem-solving.” found to be harmless, but the damage had operated in looked different. He posited that you didn't have to be the smartest person on the block to lead been done. “Churchill’s inspirational leadership was well, but you should know how to take “Her mistake was putting personal loyalty confined to wartime. When he became advantage of key opportunities. leader during peacetime, he was a disaster,” above her duty to lead a campaign, in which he said. Mr Robertson’s key example was former democrats all over the world were relying The WA Economy Brazilian President Luiz Inácio Lula da Silva, on her leadership. She just shouldn’t have Panel participants: While the resources sector’s glory days the Clean Energy Finance Corporation, “Of course, Mandela was enormously who capitalised on the country’s strong taken that risk.” courageous; he had a marvellous ability Hon Ben Wyatt MLA – WA State aren’t anticipated to return soon, the which invested $2 billion in FY17 into to symbolise reunion. But like many Treasurer, Minister for Finance, Energy panellists were unanimous in their developing clean energies – a space great leaders, he failed to groom a good and Aboriginal Affairs belief that the industry was bouncing she said “will assist in the regional successor.” back. development of resources”. PANEL SESSION PANEL John Poynton AO FAIM – Jindalee Partners It is this inability to prepare an heir apparent and SC8 Technologies Chairman Mr Nicolaou said the sector was looking WA tourism was also a hot topic, that has been the downfall of many at investment and further expansion, introduced by Mr Poynton, who is also on Samantha Tough – The Asthma great leaders, who often spent too long and the best way to allow this to the board of Crown Perth. Foundation Chief Executive Officer happen would be for the government focusing on their own leadership and not “Whatever we can do to get people to enable growth by providing the right examining the bigger picture, according to John Nicolaou – ACIL Allen Consulting passing through Perth and the great infrastructure, rather than interfering Mr Robertson. Executive Director WA and NT opportunities we have needs to be with operations. facilitated in government,” he said. “It’s one test of leadership in corporate The future of Western Australia’s Mr Wyatt pointed to the rise in lithium governance, as much as politics, to groom a “We haven’t treated tourism as seriously economy is looking bright, according demand as an opportunity for local successor,” he said. as we should,” Mr Wyatt admitted. to the four panel participants who workers. Mr Robertson’s keynote took an unlikely discussed the state’s performance in key “A lot has happened very turn when he addressed the following sectors such as resources, employment, Ben Wyatt quickly in the lithium space. leadership traits that he considered not so technology and tourism. (left) with John great after all. It requires a high-skilled Poynton AO FAIM. Mr Wyatt said it was an exciting time for workforce that we can deliver,” Charisma WA thanks to wage growth, business he said. Mr Robertson quickly busted the myth that investment and low unemployment. New technology in this space a good leader was charismatic, pointing Mr Nicolaou echoed Mr Wyatt's is also expected to create more to a number of cases that showcased the sentiment and said the future was jobs, as industries are built danger of charisma. Geoffrey Robertson QC. around the new offerings. “looking optimistic” thanks to the state’s “Charisma can induce overconfidence that pro-growth attitude. Ms Tough put the spotlight on

12 #9 DECEMBER 2017 AIMWA.COM 13 LEADERSHIP SUMMIT

Shark in the room

What do you call yourself when you’re the “I got so desperate I would tie red balloons “We need nurturers; we need to challenge only staff member of a very new start-up? around my briefcase and walk through people to be the greatest version of Some might say overly optimistic. Martin Place in Sydney, hoping someone themselves.” would see the URL. Hope is not a strategy, Ms Simson said disengagement at work But Naomi Simson, the founder of multi- it doesn’t work,” she said. million dollar online retailer RedBalloon, cost Australia $70 billion a year, with six made sure people knew she was the CEO – Eventually the first customer came, workers needed to make up for every one disengaged worker. Chief Experience Officer, that is. followed by a few more. Gradually the business picked up, generating 300 “Of those people who love it, about 85 per The cheeky play on words is a tribute to customers a month, then 300 a week and cent are planning to stay with you in the the company’s aim to sell experiences eventually, after 10 years, RedBalloon next 12 months, and they will promote rather than material objects. reached one million customers served. your goods and services,” she said. Instantly recognisable for her iconic red The journey between those hopeful, and “Of the disengaged people, 26 per cent are outfits, Ms Simson – also an author and TV at times desperate, beginnings to success planning to spend their whole career with personality – shared a wealth of knowledge taught Ms Simson some valuable lessons you. I say set them free; go work for the from her inspirational entrepreneurial on how to both lead herself and her staff. competition.” THE FRONTLINE journey at AIM WA's Leadership Summit in October. Ms Simson said leaders should aim to employ staff who boasted about where She told the room entrepreneurism was Ms Simson said it was they worked, as this would deliver the LEADER - originally a plan to spend more time with important for businesses company with a strong positive reputation her young children, but found herself in the marketplace. laughing off her ignorance about the time to draw the distinction INTENSIVE 2018 commitment she had no idea it required. “Our job as leaders is to support the talent between leaders and we bring in,” she said. Due to the difficult nature of beginning a start-up, Ms Simson said it was important managers. “When people feel like they are a part of those on the journey had both passion and something, it doesn’t register as work.” executive skills. And, because she vowed to never Business is always competitive and The most important management “In business we get caught up in what we stop learning, Ms Simson has become companies are constantly under pressure do and forget why we do it,” she said. something of a font of knowledge and to find and retain customers. level is the one closest to the frontline experience. “What I love about start-ups is the raw So, in an environment constantly passion. “I was muddying my way through, but threatened by the power of Amazon, how one thing I had to keep investing in was does a business such as RedBalloon stay “However, some people have the passion myself – my own education, learning and competitive? but not necessarily the ability to execute.” experience,” she said. Ms Simson said it was relationships that Armed with $25,000 in 2001 and a relatively Pretty soon it became clear RedBalloon kept the wheels turning and customers young platform known as the internet, needed a clearer hierarchy, not only to coming back. Ms Simson set about enlisting help to scale the business but also to manage the “Ultimately we want our customers to love generate a website. ballooning number of employees. us,” she said. After giving over all the money to start her Ms Simson said it was important for “All customers want is authenticity and business, she received in return a barely businesses to draw the distinction transparency. functional site that became a case study between leaders and managers, and to on what not to do in university computer realise both were needed in a successful “Disruption happens to businesses that are science classes. operation. purely transactional.” With no customers coming knocking for “Leaders unite everybody to the cause; Not to mention, if a business is built strong the first few months, Ms Simson was managers nurture uniqueness of from the inside with passionate employees forced to try other strategies to stay individuals for the good of the cause,” she all working towards the vision set by their afloat. said. leader, you’d be hard pressed to fail.

Naomi Simson addresses the Leadership Summit attendees. ENROL TODAY For more information or to book call +61 8 9383 8000 or visit at aimwa.com.

14 #9 DECEMBER 2017 PINNACLE AWARDS Distinction for the deserved

By Chris Thurmott The Snowdome Foundation, a blood cancer Park and Botanic Garden were presented The 2017 AIM WA WestBusiness research charity. with the Green Business Excellence award. Pinnacle Awards once again Customer Service Excellence – Hanson Construction Materials Hollywood Private Hospital Sally Bradbrook AFAIM, Horizon Power, Brett showcased the excellent leadership Development Manager Vern Newton said McCarthy, Seven West Media. of a number of Western Australian Commitment to providing the highest the Pinnacle Awards were an excellent companies and the impact they have quality care and services to its patients platform to recognise best practice within had on the business community. and their families was a key element in the Western Australian business sector, and Business Leader of the Year – Hollywood Private Hospital picking up was pleasantly surprised to have won the award. Adrian Fini OAM the Customer Service Excellence award, according to Hollywood Chief Executive “I believe Hanson and Kings Park were Presided over by journalist and TV presenter Officer Peter MottFAIM . awarded the Green Business award for Monika Kos, the awards night was held on the innovative approach that has been Hon. Melissa Parke and Warwick Hemsley. Nev Power, Fortescue Metals Group, Adrian “This award is testament to that Fini OAM, FJM Property. Thursday November 2 in front of 500 guests commitment and to the Ramsay Health undertaken in dealing with restoring at Crown Perth, with nine awards handed Care philosophy of ‘people caring for people’, disturbed landscapes and providing a key out including the prestigious Business which is at the core of everything we do reference document to other companies, Leader of the Year award, which this year and is what makes Hollywood such a special scientists and the community, so that went to FJM Property Director Adrian Fini place,” Mr Mott said. better restoration and environmental OAM. outcomes occur in the future across the As part of its customer-centric mentality, The Wesfarmers team with their award. Mr Fini was chosen as the winner of the Hollywood has introduced a number of state,” he said. award following decades of dedication initiatives to ensure staff are engaged and The $10,000 donation went to Kanyana to transforming the shape of Western motivated to deliver superior service to Wildlife Rehabilitation Centre, as Mr Newton Australia, after being named Western patients. said it was hard to look past the efforts the Australian of the Year in 2016 and honoured

centre undertook in rehabilitating up to 30 . with an Order of Australia for his service to injured animals a day throughout WA. the arts in 2014. This award is testament to Workplace Diversity Excellence – Since joining the family property the Ramsey Health Care Bankwest development business in 1977, Mr Fini has overseen the creation and transformation philosophy of 'people caring for A unity program for LGBTI staff and an Back row (L-R): Andrew Pascoe, West Australian Opera, Adrian Fini OAM, FJM Property, of some iconic buildings in Perth, and his people' which is at the core of autism internship program are among a Brett McCarthy, Seven West Media, Peter Williams, RAC WA, Pat Walker FAIM, RAC WA, influence shows no signs of slowing. host of initiatives promoting diversity and Paul Higginbotham, Earbus Foundation of Western Australia, Jason Stevens, Kings Park and Peter Mott FAIM everything we do. Australian The West inclusion at Bankwest. Botanic Garden. Upon collecting his award, Mr Fini spoke of Front row (L-R): Ben Nguyen, Wesfarmers, Annie Palmer, Hollywood Private Hospital, his pride in Perth, saying it was a stunning These, along with a groundbreaking working Emeritus Professor Gary Martin FAIM, AIM WA, Anna Cassie, Bankwest, Sally Bradbrook Master of ceremonies Monika Kos presents Adrian Fini OAM with his award for WA Business city which would change dramatically in the The hospital has also introduced a variety from home program and a diversity in AFAIM, Horizon Power, Vern Newton, Hanson Construction Materials. Images: Leader of the Year. coming years. of measures to encourage two-way patient leadership ethos, were among the reasons communication, helping enhance the the company was awarded with the “The city within the next five to 10 years will quality of their hospital stay. Workplace Diversity Excellence award. change the most it has in my lifetime,” he AWARD CATEGORY 2017 WINNER PRIZE MONEY DONATION said. Mr Mott said the prestigious award would “Our submission showcased a range of further enhance Hollywood’s reputation diversity and inclusion initiatives Bankwest WA Business Leader of the Year Adrian Fini, FJM Property The Snowdome Foundation “You can see all of the pieces being put among the Western Australian community has implemented, including improvements together at the moment.” as a leading provider of healthcare. in gender equity, support for action against Corporate Social Responsibility Excellence Wesfarmers Limited West Australian Opera Among those pieces are a number of “In addition to the recognition we provide domestic violence, uptake of flexible projects Mr Fini himself has spearheaded, our employees, doctors and volunteers, working arrangements and LGBTI inclusion,” Customer Service Excellence Hollywood Private Hospital Youth Focus such as a 50-storey apartment tower at this industry award independently Bankwest General Manager Human Elizabeth Quay and stage 1A of the Murdoch acknowledges the outstanding care and Resources Anna Cassie said. Health and Knowledge Precinct, which will services they provide to our patients and Emerging Business Excellence Earbus Foundation of Western Australia Starlight Children’s Foundation “This award will empower our people to include the state’s first medi-hotel. their families,” he said. continue to bring their whole selves to work Green Business Excellence Hanson Construction Materials and Kanyana Wildlife Rehabilitation Centre Another project Mr Fini has recently Hollywood Private Hospital’s $10,000 each day, knowing Bankwest is committed Kings Park and Botanic Garden launched is the Historic Heart Project, which donation went to Youth Focus, an to its goal of fostering a diverse workforce is set to reinvigorate Perth’s east end from independent not-for-profit working to stop and building an inclusive culture which Barrack Street to The Perth Mint. youth suicide. harnesses the value of differences.” Human Resource Management Excellence Horizon Power Ronald McDonald House Green Business Excellence – In addition to his influence over the The recipient of Bankwest’s $10,000 construction industry, Mr Fini was one of Hanson Construction Materials and Innovation Excellence RAC WA St John Ambulance Kings Park and Botanic Garden donation, The Pinnacle Foundation, the founders of Little Creatures Brewing, provides scholarships and mentoring to chairs the Art Gallery of Western Australia Working together, as they have done for the LGBTI students who are marginalised or Marketing Excellence RAC WA St John Ambulance Foundation and serves on the boards of the past 23 years to improve the survival rates disadvantaged, and helps them achieve UWA Business School and the Perth Festival. of species in the environments they work their full potential irrespective of career Workplace Diversity Excellence Bankwest The Pinnacle Foundation Mr Fini’s $10,000 prize donation went to in, Hanson Construction Materials and Kings path.

16 #9 DECEMBER 2017 AIMWA.COM 17 ONE SMALL STEP

(a bit)

AN EXCERPT FROM ONE SMALL STEP…FOR LEADERS BY DR SHAUN RIDLEY FAIM

An underappreciated aspect of the incidence of legal action related to equal example, if you regularly join a particular leadership role is described in the theory employment opportunity, harassment group of staff for Friday night drinks and/ ADVANCED as ‘interpersonal distance’. Essentially this and bullying in the workplace. Leaders can or play in the same sporting team, you risk means the leader needs to be close to their be compromised in social situations or, at criticism from a number of levels. Other staff, but not too close. Finding the correct least, have difficulty defending themselves staff who are not in the team or do not MANAGEMENT distance can influence how staff perceive if their relationships with staff are too join in the social events may feel isolated the leader, how easily the leader can tackle close, too frequent or extend well beyond or less favoured than those in the team. difficult staffing decisions and how the the workplace. Similarly, if you need to reprimand a staff PROGRAM leader can build a positive relationship with member for poor performance at work, it is individual members of their team. likely to be much more difficult if you have Choose your social a regular social connection with the same One example where the challenge of person out of work. LEADERSHIP FROM interpersonal distance is most obvious engagements carefully. is when someone gets promoted from Avoid regular events that ONE SMALL STEP – A DIFFERENT PERSPECTIVE within the team to take on a management IN THE NEXT 24 HOURS or supervisory role of the same team. commit you to the same, The person moves from being ‘one of Look for opportunities to build your us’ to ‘one of them’. When promoted in select group of people. relationship with all staff. Consider how Fully Residential Program these circumstances, some people try to you can engage with each person, one-on- one, by sharing a little of yourself. Intake 1: 20-25 May 2018 maintain the same type of relationship Balance is the key to developing positive with their former peers that they had prior work relationships. London Business Choose your social engagements involving Intake 2: 14-19 October 2018 to the promotion. They argue that this School Professors Rob Goffee and Gareth staff carefully. Avoid regular events that is authentic, true to the relationship and Jones recommend leaders develop the skill commit you to being with the same, select As busy leaders and managers we rarely get the chance to nothing should have changed. In reality, of making selective personal disclosures group of people for a particular activity. For look at our leadership from a different perspective, at what the power, authority and influence levels that make the leader seem more human example, the company softball team may we do each day and why we do it. have changed, even though the individuals and a little vulnerable, whilst at the same benefit enormously from your talents, but are the same. This changes the relationship time not opening up their entire life story joining this team means you will need to For more than 40 years, AIM WA+UWA Business School whether you like it or not. Others who get or exposing mission critical weaknesses. spend the next 10 Saturdays with the same Executive Education’s Advanced Management Program (AMP) promoted go to the opposite extreme, Relationships can be built on the back group of people. Consider which social has been a trusted pathway for professionals and managers abandon the previous relationship of shared interests or simply knowing activities are coming up in the near future completely and adopt an aloof, remote someone a little more deeply. that enable you to be with the most people wanting to take the next step in executive leadership. position. This is also problematic because in a relaxed environment that does not Leaders who have these positive the staff sense a superiority or arrogance, compromise your leadership role within the Take the next step, enrol today at execed.com.au relationships with their staff are frequently just because their former colleague got organisation. You might decide to say yes invited to join in social activities during and promoted. They feel let down, even to the one-off 10-pin bowling function with For more information call us on +61 8 9383 8090 outside work time. These events can be resentful about the lost relationship and 100 other staff but offer a polite decline to or email [email protected] additional opportunities to build rapport the new status of their former work peer. the private bucks night. and positive relationships, but they should Another reason for thinking carefully be accepted selectively because of the The leader needs to be close to their staff, about this issue is the increasing possible implications for the work role. For but not too close.

AIMWA.COM 19 AIM WA EVENTS AND NETWORKING SCENE

Annual Leadership Summit

Hundreds of delegates gathered at the Darren Lomman, St Catherine’s College, Hyatt Regency on October 25 to hear Louisa Davis AIMM, Matt Selby AIMM, Hawaiian, Brian Hammond AFAIM, AIM WA, key leadership lessons from notable Inspirational Leader Series Claire Omodei AIMM, AIM WA. Terry Agnew FAIM, RAC WA. industry figures at AIM WA's fourth Annual Centred around the theme of “we Leadership Summit. can’t change the cards we are dealt in life, but we can choose how we Among the many speakers were four play them,” RAC WA Group Chief admired keynotes; Red Balloon Founding Executive Officer Terry Agnew Director Naomi Simson, former Wesfarmers FAIM treated AIM WA members to Managing Director and CEO Richard Goyder insight into his personal story on AO FAIM, journalist and author Jennifer Byrne September 12. Touching on inspiring and broadcaster and human rights barrister Geoff GlassFAIM , Colin Cameron, City of South Perth. figures of leadership throughout Geoffrey Robertson QC. history and drawing from personal experiences, Mr Agnew spoke of his personal development, encounters and journey into leadership and discussed the objective of RAC WA Nicole Massimini, Daniel Seawright and to consistently move WA forward Cheryl Kirwin AFAIM, RAC WA. to have better, safer roads.

Professional Development Sundowner – Design Thinking Your Best Self Series

AIM WA+UWA Business School Executive Education Senior Management Consultant AIM WA’s Your Best Self Series delved Dee Roche FAIM treated AIM WA members to an interactive session on the art of design into the science behind sleep and the thinking. During the Professional Development Sundowner event, Mrs Roche spoke of the important role it plays. The Sleep Better TV presenter Tina Altieri was master of principles and essential components of design thinking and later involved all participants Christine Canny AFAIM, Western Australia Rod Delpech, BHP Billiton Iron Ore. seminar was presented by People ceremonies for AIM WA's Annual Leadership Police Academy. in a hands-on design thinking exercise to work out how AIM WA can further leverage and Diagnostix Managing Director Jason van Summit. share the wisdom, knowledge and experience of its members for the benefit of the whole Schie to a packed audience. membership community. Professional Development Sundowner – AI and Strategy

Barrington Group Founder John Barrington FAIM both informed and cautioned a packed out audience at a complimentary sundowner, exclusively for AIM WA Associate Fellows and Fellows. This event looked at the rise of artificial intelligence and how we can use this ingeniously smart technology to improve business strategy. Mr Barrington spoke about how numerous science-fiction films that are actually become reality and what the future might look like with the assistance of AI.

Jodie Hansen AIMM, Western Power, Deborah Gordon AFAIM, Bladder and Bowel Health Australia, Gillian Swindells AIMM, First 5 Minutes, Caroline Crosbie, CCC Consulting. Lisa McCarthy AFAIM, IRDI Legal, Chris Perryer AFAIM, University of Western Australia, Janis Sawyer AFAIM, Janela Financial People Diagnostix Managing Director Jason Services. van Schie presents the Sleep Better seminar for AIM WA’s Your Best Self Series.

Kelly Townson, Hatchd Digital, Suzanne Goodman FAIM, 9 Dragons Coaching and Training, Angie Ranson, St Hilda’s Anglican School for Girls. Peter McCaffertyAFAIM , ChemCentre, Phillip Young AFAIM, Cloud Imagery, Eva Skira FAIM. David Black FAIM, Growth in Focus.

Elle Murray and Sylvana Philpott, Disability Services Commission, Brett Waterman and Angela Samulkiewicz, Western United Financial Services WA, Courtney Annen, Disability Kevin Smith FAIM, KRARR, Brett Clarke Service Commission. Andrew Jaunzems and Mike Gill, Rio Tinto Sue Potter and Rebecca Crisp, City of AFAIM, Empower: Enterprise & Technology, Exploration. Wanneroo. Bob Jacobs AFAIM, Auxilium Partners.

Tanya Kay AFAIM, Kott Gunning Lawyers, Peter Ormond AFAIM, Landgate, Louise Kelly AFAIM, Louise Kelly Consulting. 20 #9 DECEMBER 2017 AIMWA.COM 21 Kirsten Rudgeley representing YOUNG WA LEADERS IN SPORT Western Australia in 2017 the Interstate Series played at Royal Fremantle Golf Course. Picture: GolfWA.

Rudgeley said there was an art to golf beyond the physical technique. “Golf is a very frustrating sport, but with By Rhys Graeme-Drury talented youngsters in favour of those with that role and represent the team in a good patience, commitment and self-belief you lucrative sponsors and rich bloodlines. light,” he said. Heading into the final stint of his high can achieve anything,” she said. Mr Williams and his supportive family – “If they do something stupid in public, that school education, 17-year-old Calan “When you win tournaments, it’s important father Greg and grandfather Ken – are in affects the way people will see the team Williams’ head is filled with all the concerns to be humble as it’s not going to happen all the midst of this, working hard to garner and its sponsors. one would expect of a regular adolescent; the time, so be thankful to those who have sponsorship and the investment support but it’s fair to say Mr Williams is no ordinary “Being able to relay information and helped you on the way and do not let it go to required to reach his ongoing racing budget. teenager. provide feedback on the handling of the car your head.” Mr Williams is adamant the leadership is also key. On top of his schooling, Mr Williams spends Success, winnings and physical training qualities he has learnt throughout his junior his weekends belted into an open-wheel “As much as the race is decided on the aside, Miss Rudgeley said she had always career will stand him in good stead as he Formula 3 (F3) car, racing around some channelled the composure and emotional climbs up the motorsport ladder to the track, it is also decided off the track of Australia’s fastest circuits and walking approach of American professional golfer competitive European F3 Championship, through car set-ups. away with an armful of trophies. Rickie Fowler. a series which has established itself as an “If you can’t tell the team what the car is His interest in motorsport sparked as early effective staging ground for young drivers doing, they aren’t going to get anything “His personality on the golf course is much as age six, and Mr Williams’ junior career looking to make their start in F1. France’s out of you.” like mine,” she said. credentials are not to be baulked at; in Esteban Ocon and Canada’s Lance Stroll It is this latter attribute which Mr Williams “It doesn’t really bother him if he has a bad just two seasons of open-wheel racing, have both made the leap from F3 to has refined so quickly during his By Sandra Argese hole; his personality is very relaxed. He is Mr Williams has collected a raft of pole F1 in the last 18 months. positions and race wins, not to mention relatively short career, having A high school student and national golfing champion, Kirsten someone I look up to.” “Everyone in F3 is a good already assumed a coaching setting the outright lap record around Rudgeley holds quite a resume for someone so young Often described as one of the hardest sports Morgan Park Raceway in Queensland in his driver; it’s going to be role within his team. Through . in the world, commanding the body to debut F3 race. really difficult to get an the use of on-board replicate the desired swing isn’t as easy as edge over someone just cameras, Mr Williams is At just 16 years of age, Miss Rudgeley’s grown over the years,” she said. A few months later and Mr Williams is it looks. In fact, Miss Rudgeley said even the by driving,” Mr Williams able to review footage and golfing career is one to talk about, with celebrating championship success, winning “This is why I practice all the time, because top professionals rarely had a perfect game. said. provide advice to newer achievements aplenty in her short sporting the Australian Formula 3 Premier series in it’s fun and I enjoy it. “It is quite an independent game,” she said. “The real edge comes drivers, helping them hone life. From humble beginnings in England, his first season with a clean sweep of wins “Mum always tells to me to ‘practice like through people skills, their racecraft. Miss Rudgeley was barely three years old “It is down to you to play the right shot. If at Phillip Island and Queensland Raceway. you’ve never won and win like you’ve never collecting sponsors when she first held a golf club. She started to you make a mistake, it is all down to you. At “I’ve spent a lot of time lost’. Taking time out of his busy schedule to and displaying that actively pursue the sport aged seven. the end of it all, it is your hard work that pays chat to Leader, Mr Williams wasn’t fazed working with our data engineer commitment. A lot of the “I was taught to play in England by my dad,” “My dad’s words of wisdom are always ‘be off and that is why I love it.” by the prospect of switching to racing to get my head around telemetry work will be off the track. Miss Rudgeley told Leader. patient – it’s a marathon, not a sprint’.” Crediting the help, guidance and support of full-time in 2018 in the slightest, instead and how it affects the car,” Mr a network of people – her parents, brother heralding the opportunity to move to “Your actual driving ability is a lot less Williams said. “My brother and dad played, so I ventured Miss Rudgeley’s swag of accolades include than people think; obviously you have to 2017 Women’s Amateur Championships of Ben, GolfWA, AIM WA, Titleist, Wanneroo Europe and compete on some of the most “There are four key signs of driving talent; out onto the golf course to join them and be able to drive and race but that doesn’t WA champion, 2016 Drummond Golf Junior Golf Club, Mount Lawley Golf Club, coach famous racing circuits in the world. you have to be quick, consistent, smooth began to really enjoy it. I started playing matter if you can’t build connections. Amateur Champion of WA winner and 2016 Duncan and Mount Lawley Golf Club Junior and good in the wet. every day.” “I certainly won’t complain that’s for sure – That’s how you get sponsorship – without School Sport Australia National Stroke Play Coordinator Susan Thompson – Miss full-time study to full-time racing, I’ll take backing from other people, you get “It all comes from technique; the good The family’s move to Western Australia champion. Her most recent achievement, Rudgeley’s resilient approach is buoyed by that any day of the week,” Mr Williams said. nowhere in motorsport.” drivers are those who have developed the proved a huge loss for England but a big win the Ivie Temperley Award, was awarded an undying passion for golf that continues “The Euroformula Open Championship is a ability to do the same thing lap after lap. for Australia. after she averaged 71 over 15 rounds at WA to grow every day, as she hopes to lead and Leading the pack amateur events. inspire others to do the same. key stepping stone. I won’t have the stress “There’s no good being fast if you can’t First hitting the course as a competitor in the Citing Perth’s own Daniel Ricciardo as a key of school but a lot of hard work will be going keep it up. It’s very systematic and you sort nine-hole MyGolf National Junior Program Yet, just like many golfers, the journey “I hope to go on one of the main specialised inspiration – “not only an awesome driver into training and forging connections.” of build up a rhythm, like a choreographed tournaments with GolfWA, Miss Rudgeley to above par success wasn’t without its tours, become a professional golfer and truly but an awesome personality as well” – Mr dance. You can teach yourself a routine soon moved onto bigger tournaments struggles, with Miss Rudgeley’s long game experience some of the best golf courses in It is this focus on networking that Williams said maturity, self-discipline and through that. across the state, before teeing off as an initially needing some work to enable her to the world. I want to meet different players dominates Mr Williams’ discussion with providing clear, concise feedback to his Leader. Having set himself the ambitious individual competitor in tournaments flight the ball properly. and play alongside quality golfers,” Miss engineers were three traits he felt were “The real skill is finding the perfect balance nationwide. Rudgeley said. goal of competing in the Formula 1 (F1) essential to success. of both speed and consistency.” While encountering success competing World Championship by 2021, Mr Williams While rounding out her final year of high nationally in both stroke play and match “I’m constantly pushing myself to keep “A racing driver is often the face of the If you would like to support Calan Williams, has a lot of ground to cover if he is to crack school in 2017 means a swift change play formats, Miss Rudgeley isn’t without trying to win. the big time. team; they need to be responsible with contact [email protected]. from the five-day schooling week, Miss her bad days. “If I work as I am now, keep pushing and work Rudgeley’s committed schedule, which has F1 – the pinnacle of motorsport and an However, she said that didn’t stop her from with the right people, I will get better. exclusive category to break into – has always encompassed daily after-school golf working to identify her faults and fixing “I think if you work hard, realise it doesn’t developed a reputation for passing over Calan Williams practice and weekly coaching, is set to grow them with the help and support of her coach always work out well on the day but practice during round six of as the drive to excel and evolve underlines Duncan Kegg of Mount Lawley Golf Club. harder, your day will come.” the 2017 Australian every swing of her club. “For five years, Duncan has corrected me and Miss Rudgeley is embarking on a trip F3 series at “I attend my gym twice a week to improve adjusted various techniques, such as my grip around the United Kingdom and Europe in Wakefield Park in breathing techniques and strengthen key and swing, to improve my game all the time. 2018, which opens up the opportunity to New South Wales. golf muscles that improve my game,” Miss While this can take some adjusting to, in the play at some prestigious courses such as Rudgeley said. end the results show in the way I play,” Miss St Andrews in Scotland and Birkdale and If you ask the teenager how she feels about Rudgeley said. Wentworth in England. A trip to Spain to play being on the golfing green, Miss Rudgeley Representing Western Australia as part of at Alicante is also on the cards. will tell you it is just like a second home. the state women’s team in 2017 and the If you would like to support Kirsten Rudgeley, “The passion and love I have for the sport has junior girls’ team in 2015 and 2016, Miss contact [email protected].

22 #9 DECEMBER 2017 AIMWA.COM 23 FELLOW OPINION PIECE Optimising the quality of life for people living with disability Strong regulators vital for MARKET CONFIDENCE

By Jindalee Partners Chairman John Poynton AO FAIM

It’s been a frustrating few years for Western Huge rises on NASDAQ have had a flow-on Australians. With rising unemployment and effect here in our fledgling tech space. As falling house prices, the heady days of the share prices have climbed sharply, boards iron ore boom seem like a distant memory. have moved quickly to raise cash to fund John Poynton AO FAIM. new production, exploration and research. Australia’s two-speed economy has turned 180 degrees and now it’s about the All of this is happening when the lagging overheated real estate market in Melbourne indicators like house prices, car sales and and Sydney and not about the price of a hotel room rates are still depressed. As it turns out, much of ASIC’s enforcement coffee in the west. As more people chase capital gains from the budget in the past year has been expended With the benefit of hindsight, it is clear stock market, the temptation to exploit the on its Bank Bill Swap Rate (BBSW) rigging case to see why WA fell so hard. The resources exuberance of unsophisticated investors against three of our largest banks. construction phase, with its huge capex has also increased. That has led many seasoned market multiplier effect, ended just as metal and There are already too many examples participants to be highly critical of the lack energy prices fell. of directors and management obtaining of ‘boots on the ground’ when it comes to Without a manufacturing base or strong substantial financial rewards from surveillance and enforcement. support from tourism, education or financial companies before they have added value. There is also a perception ASIC turns a blind services, the WA economy was exposed. eye to even quite blatant cases of corporate Add dramatic increases in State IF PARTICIPANTS wrongdoing, either through a lack of resources or a lack of resolve. Government debt and steep falls in GST receipts, and the impact was magnified. OBSERVE RULES CAN If participants observe rules can be broken with impunity, they will withdraw their capital As the boom ended a few years ago, the BE BROKEN WITH and invest elsewhere. Market participants The Australian Government is making it easier for canaries in the coal mine were those in IMPUNITY, THEY WILL also rely on people doing the ‘right thing’. mining services; the engineers, drilling companies to employ people living with disability. contractors, geologists and assay INVEST ELSEWHERE. Directors are expected to maintain the laboratories. highest ethical standards, to act in the best interest of all shareholders and to avoid To discover what was really happening in the conflicts at all times. economy, all you needed to do was spend These include salaries and fees which are time with someone who had just lost their unreasonably high, the granting of options AIM WA encourages its members to set and people with disability highly paid job. which are ‘in the money’ at the time of follow these high standards and to call out issuance, the granting of options and aberrant behaviour whenever it is observed. With 2.58 million energetic people sharing performance rights with no performance Peer pressure can be a potent weapon. looking for work in WA* 2.65 million sqkm rich in minerals and hurdles, and travel and hospitality expenses over 71,000 ASIC’s partner in market regulation, ASX, energy, it doesn’t take much for things to inappropriate for the scale of the business. turn for the better. uses sophisticated algorithms in its real- Past excesses of this type led to a regulatory time surveillance of electronic trading As it was on the way down, sentiment in response, and the Corporations Act and ASX and has identified many cases of market the mining services sector is still the leading Listing Rules exist to guide behaviour and to manipulation over the years. indicator to watch, and it’s predicting a penalise breaches. much more buoyant future. Most traders know attempts to ‘rig’ markets Lower the statistic. Call us today. Since 1998, the Australian Securities and are now relatively easily observed and as a Why? Well, iron ore miners have become Investments Commission, or ASIC, has been result, examples are quite rare. super efficient and are generating responsible for enforcing the Corporations substantial cash flows at US$60 per tonne. Act. Its core aims are promoting investor As we emerge from a prolonged period of We support organisations to employ people living with weak economic activity and depressed Gold miners are also becoming highly and consumer trust and ensuring fair and markets, it is timely to remind directors and profitable at US$1300 per ounce. Copper efficient markets. disability in Western Australia. managers about the importance of good producers are doing just fine at US$3.10 per In its 2016/17 annual report, ASIC outlined governance. pound and WA is rich in in-demand battery some of its key achievements; 20 criminal metals such as cobalt, lithium and graphite. actions resulting in 13 people being jailed, People in positions of trust should always put $5.2 million in civil penalties, 51 people shareholders’ interests first and call out those Try to book a drilling rig or employ a disqualified from directing companies, 16 who don’t. geologist. enforceable undertakings and 208 people Likewise, ASIC and ASX should ensure their The green shoots started appearing midway and companies banned from providing surveillance and enforcement activities through 2016, around the time the metals financial services. are well resourced and provide a sufficient Contact us: markets bottomed. For an organisation with a 2017/18 budget deterrent to bad behaviour. Efficient and Since then sentiment has continued to of $600 million, those achievements seem fair markets attract capital. Capital creates Rocky Bay Employment Services T: (08) 6399 4171 www.rockybay.org.au improve, and investors have been piling in. somewhat underwhelming. investment and jobs. * Source: Australian Government, Labour Market Information Portal, 2017

24 #9 DECEMBER 2017 INSPIRATIONAL LEADER

HOLDING ALL THE ACES

By Sandra Argese and government organisations, including and do better next time? This is the thinking behind RAC WA’s Elephant positions at the Insurance Commission of “You only learn by making mistakes. You in the Wheatbelt campaign, which continues Little more than tracks designed for horses WA, the West Coast Eagles Football Club, only learn to walk by falling over. You only to shed light on the ongoing implications of and carts dotted Western Australia’s road CEOs for Gender Equity, the Australian learn to ride your bike by falling off. road trauma in regional WA, where more than network in the early 20th century. At the Institute of Company Directors and the 60 per cent of WA’s road fatalities tragically end of the First World War in 1918 there were Australian Institute of Engineers, as well “Commit to this lifetime of continual occurred in 2016. 2538 vehicles on WA roads, a number that as a past President of AIM WA, Mr Agnew’s learning because your initial qualification is At the last state election RAC WA adopted the soared to 25,270 less than a decade later in journey is one defined by a desire to learn, just the ticket to the game.” slogan ‘Give Me Time,’ which was all about 1927. By 1936 there were more than 56,500 grow and be inspired, something he likens to Mr Agnew cited an unsuccessful job giving time back to the average Western motor vehicles in WA. a deck of cards. interview as one of his many learning Australian by lowering congestion on the The call for a local organisation to facilitate experiences. Mr Agnew said he believed you couldn’t roads. safer roads first came in 1905 when an influence the cards you were dealt in life, but “I remember I bombed an interview a bit over Mr Agnew said RAC WA was motivated to avid group of motoring enthusiasts could control how you played them. 20 years ago,” he said. formed an automobile club. Its objectives make WA better through its campaigns and included signposting roads, encouraging In any leadership situation, no matter what it is, you need to be programs. local authorities to improve road surfaces, “At the moment congestion is robbing people pushing for lower driving speeds and creating energetic, and sometimes that can be hard. You need to be an of personal time with their families. What can maps to aid motorists. optimist, but not a blind optimist. we do to change that?” he said. Over a century and 950,000 members later, “We look at environmental sustainability the Royal Automobile Club of WA (RAC WA) and how Australia has to eventually get on has become an integral thread in the fabric As the leader of a 112-year-old organisation, “The partner of the search firm gave me the bus in terms of lowering greenhouse gas of WA, with its business spanning motoring, Mr Agnew said his role was about supporting, some fair and objective feedback. I then took emissions. How can RAC WA have an impact insurance, finance, travel, tourism, resorts, motivating and enlisting a group of people that on-board and have used it ever since. on that, for the better of WA?” retirement and home services. to be instrumental on the journey towards “There will always be stuff coming through, This desire to innovative and improve is what WA is now home to 20 per cent of all roads in success. the good and bad. You have to be able to drives RAC WA’s investment in an electric Australia and 2.6 million light vehicles, which “We want to ensure we’re making a reconcile that and use it to improve. Keep highway, a mode of safe, sustainable and amounts to approximately one vehicle per difference and ensure RAC WA is providing learning and growing, and if you don’t want efficient travel intended to reduce carbon person. leadership in WA,” he said. to do that, don’t ask the question.” dioxide emissions from cars. Unlike your daily commute, RAC WA’s “We want to make WA a better place.” COMING UP TRUMPS This will feature in 12 locations in Perth and the journey doesn’t have an end destination, as DEALING WITH A BAD HAND South West, with publicly accessible and fast- it continues to grow and adapt to the needs August 2016 saw an Australian first hit the charging electric vehicle stations. of the community. streets of South Perth in the form of the Speaking at an AIM WA Inspirational Leader In an ever-changing world, where reducing RAC WA Intellibus, an innovative mode of Over 1000 employees stand behind the Series breakfast, Mr Agnew said while transportation that explores the possibilities emissions and lessening our environmental trusted name and alongside RAC WA Group success precipitated significant reward, it footprint is more important than ever, how FAIM of driverless vehicle technology. Chief Executive Officer Terry Agnew wasn’t always straightforward. does a leader deal with ambiguity on the road since his appointment in August 1998. Since then more than 3400 people have “In 1987 I was made redundant – my third ahead? Born and raised in rural South Australia, Mr ridden the Intellibus, which has covered over child was only six months old,” he said. “In any leadership situation, no matter what it Agnew said education was an important 3300km in its travels. A roadmap of changes is, you need to be energetic, and sometimes part of his upbringing – a “We had to get on with it. In our are on the horizon to enable this technology that can be hard,” Mr Agnew said. passion fostered by working lives there will be times to become a naturalised part of WA’s his school teacher when we’ve missed a target, transport system in the future. “You need to be an optimist, but not a blind a project has failed, is late father. He studied RAC WA also continues its sponsorship optimist. You need to see there is some way of or has overrun. How an engineering of two rescue helicopters, managed by getting through a big challenge. do you use that and degree at The the Department of Fire and Emergency “People have got to see success and the light University of what do you learn Services. Over 5500 missions have been from it? How do at the end of the tunnel, and it’s the leader’s Adelaide before flown and hundreds of lives have been role to make sure they see that. It’s got to be entering the you take yourself saved. realistic, but someone has got to lead people professional up from the next and let them see there’s a future. workforce. level? Mr Agnew said the organisation was driven to make WA a safer place to be. “You will not be a successful leader if you don’t Proceeding “Whenever “If Western Australia’s road safety record have trust and integrity. If you’ve got that, to explore an I’m fronting was simply average, we would save 50 lives it’s almost a ticket to the game. If not, don’t eclectic range something, a year, just by being average,” Mr Agnew bother. of executive whether it be a said. roles across board position or “I encourage people to choose the employer private and other jobs, I can say “That motivates us to get out there and they work for, to choose to demonstrate Terry Agnew FAIM. public companies, OK, I didn’t do well here lobby, champion, push and shove to get leadership in whatever role they’re in and to member organisations – how do I change that change to save those 50 lives a year.” play the deck of cards they’ve been dealt.” Images: The West Australian.

26 #9 DECEMBER 2017 AIMWA.COM 27 PROFESSIONAL MEMBER PROFILE ARTIFICIAL INTELLIGENCEXXXX

Leading for the Create new leaders… oust the laggards By Cassie Gunthorpe combined with the expertise of other greatly influenced my career and me as a government, non-government and person.” The strength of the Western Australian not-for-profit organisations to all play By Chris Thurmott Police Force runs much deeper than those A sheer love for helping the community a significant role in responding to these John Barrington FAIM addresses AIM WA's bravely standing on the frontline. shone through as he spoke about the Artificial intelligence (AI) is quite literally all issues.” Professional Development Sundowner in October. many directions his career had taken him around us. It is in our phones, our homes There are also those away from the public In a positive step forward for the Police in. and has even entered the boardrooms of eye who, behind closed doors, are serving a Force, the State Government introduced some extremely forward thinking and, in in the oil and gas industry and its use of AI. role equally as important. “I find real fulfilment in actively helping a wide-ranging service priority review into and supporting our community, and I am many respects, brave companies around “Its AI machines are able to analyse data in prIMEr Instead of policing the streets, their job the functions, operations and culture of always open to future opportunities that the world. a matter of minutes that previously took is to implement effective and consistent WA’s public sector. p – Identify the potential deliver on this outcome,” he said. It has become a key element in the way we months.” urpose processes to support the WA Police Force. “This is a really positive step in addressing benefits that could come from an AI Mr Fairhead said he had faced his fair live our lives and, whether you like it or not, This is no mean feat, with 158 police these multifaceted societal issues that What is AI? implementation. share of career challenges, from the Police its influence on our lives is set to increase at stations spanning 11 diverse districts across impact across the wider community and Force, the Department of Racing, Gaming a rapid rate. the largest single police jurisdiction in the the public purse,” Mr Fairhead said. Mr Barrington described AI as a non- resources – Determine the and Liquor and his own personal training As a result of this swift evolution, world. biological entity that could observe things resources that will be required when With his public service tenure spanning business to more recent pursuits such as Barrington Consulting Group Founder John in an environment and take action to affect using AI. One of the leaders behind the scenes, over 25 years, Mr Fairhead has played a running for local government council and Barrington FAIM said it was only natural said environment. WA Police Force Strategic Planning and large part in shaping strategy and agency his biggest and most rewarding challenge companies were seeking to embrace the I “The critical phrase there is take action – AI nsight – Scope the ways in which Performance Analyst Alan Fairhead AFAIM culture throughout the public sector. – the arrival of his first child, daughter concept in their business strategies. AI can be used to learn about different spoke with Leader about the challenges enables machines to respond on their own; Savannah. “They need to either get on-board with AI areas of your business. and successes of working in the dynamic previously programmers had to write all the So just how does he juggle all this without and start understanding it or risk missing public sector. Train people well enough so instructions. Now the machines learn,” he burning out? what is a very fast moving train,” he said. said. Move – Exploit AI to drive “There are a multitude of complex and they can leave, treat them organisational agility. “I am very fortunate the WA Police Force “Organisations and individuals that run from multifaceted societal issues that impact The real key to the success of AI is its ability well enough so they don’t – supports flexible working arrangements,” AI or think its application is many years greatly on the agency,” Mr Fairhead said. to learn, and rapidly. However, the true Experiment – Use AI to swiftly a simple though powerful he said. away almost certainly will be left behind. ability and learning capacity of AI is yet to test market scenarios, customer “Particularly in relation to indigenous “Being active also helps. I like to exercise, “AI will change organisational strategy as be discovered. disadvantage, mental health, family message for individuals and expectations or in-house capabilities. compete in triathlons, meditate, travel, we know it; it will create new leaders and kill violence and drug and alcohol abuse.” An example of this is provided by the organisations. read and enjoy the occasional glass of the laggards.” creation of AlphaGo by DeepMind, a Google- reputation – Assess the governance Mr Fairhead said addressing these shiraz.” Mr Barrington said a thriving start-up owned AI lab. Go is a strategy game that and management implications. problems required a collaborative community in Western Australia had has been played for about 3000 years and, approach, agreeing with the view of former Today he has many accomplishments to his name, but it was not without some embraced AI, making the state something despite humans having vast experience WA Police Commissioner Karl O’Callaghan. “I have managed and facilitated the heartache along the way. of a world leader on the matter. with the game, AlphaGo was able to defeat One aspect of this model is the resources “Mr O’Callaghan stated that deploying development of several strategies for one of the greatest human Go players four “There’s more than a dozen firms in Perth involved; Mr Barrington said it was relatively extra police officers will not address shared the WA Police Force, including protective Mr Fairhead’s mother passed away at games to one in a five-match series. already using AI and more planning to do so cheap and easy to implement AI into a societal issues that security, road policing, crime prevention the age of 46, just as he was entering his – we’re well progressed down that path as a “The union of human and computer players business, but there was one crucial resource have the greatest and family and domestic violence,” he said. twenties. state,” he said. will usher in a new era,” current top Go that needed to be addressed – time. impact on “I was also a founding committee member “Through this difficult time, my father player Ke Jie said. “Boards and executives absolutely need to the Western towards the planning and development demonstrated through his actions and “Woodside, for example, is the world leader As the comment from Mr Ke suggests, this be devoting time to AI right now,” he said. Australian of the previous State Government’s emotions how to deal with tragedy,” he example is not about how AI is becoming community,” Community Safety and Crime Prevention said. 7 questions directors Another key element of the PRIMER model Mr Fairhead better than humans; it is about how refers to reputation, and this is an area Plan 2010-2013.” Five years later Mr Fairhead himself went said. must ask about AI humans and AI can work together to create where a significant portion of the time It is clear Mr Fairhead has strong ties with through the shock discovery that he something far greater. dedicated to AI should be placed. “Instead the Police Force, dividing his years across needed open heart surgery. 1. What is it? it requires It is the amalgamation of humans and AI, “As a board, you need to decide where the various parts of the agency. “I have no doubt my parents’ unconditional significant 2. What is our company’s perspective both being used for their strengths, that will ‘creepy line’ in your organisation is. Ethics, He first stepped in as the HR Policy love and support has shaped the values police effort on how AI will disrupt our industry? produce the greatest success. in this instance, are profound because Manager in 2008 before later transferring I espouse today; being considerate, “AI has the power to revolutionise business although there are many upsides, AI also to the Strategy and Planning Division empathetic, generous, resilient, 3. Who are the global leaders in AI in strategy because it is capable of computing comes with many risks,” Mr Barrington said. where he has dedicated 10 years to committed and loyal,” he said. our industry? things far quicker than any human could, shaping and informing strategic direction. “AI has been described as a far greater It is these values that have stuck with Mr 4. What relevant global research is being but it needs to be guided by human input,” threat to humanity than nuclear warfare, In between he has also taken long-term Fairhead throughout the course of his undertaken that we can exploit? Mr Barrington said. so we must remain in control. That’s stints as the Executive Manager and, career and shaped his leadership style. 5. What is our plan to understand and where boards must play a fundamental more recently, as the Assistant Director of Implementation and risks “One particular quote that has always role in understanding the ethics for Strategy and Planning. develop strategies incorporating AI? their organisation within the current resonated with me throughout my career To assist companies looking to implement “I have enjoyed working for the WA Police 6. Where could AI create the most environment. is from Sir Richard Branson,” he said. AI into their strategies, Mr Barrington has Force,” Mr Fairhead said. significant, enduring advantage? “He says ‘train people well enough so they created a model called PRIMER, which puts “There are some substantial risks because WA Police Force Strategic “I have been extremely fortunate can leave, treat them well enough so they 7. What are our customers’ fundamental forward the basic areas businesses need the future of AI is a hard one to predict, but Planning and Performance throughout my career to have met many don’t’ - a simple though powerful message requirements that AI could address? to think about when working with the as long as humans remain in control, the Analyst Alan Fairhead AFAIM. wonderful and talented people who have for individuals and organisations.” technology. potential benefits are massive.”

28 #9 DECEMBER 2017 AIMWA.COM 29 CORPORATE MEMBER PROFILE DESIGN THINKING Standing on the Pushing you to shoulders of

By Sandra Argese differently

By Chloe Vellinga Centred around the desire to continually automation since 2008,” Mr Salisbury said. success and let them get on with it. I try and drive a culture of innovation in an ever- focus on the bigger picture and drive value.” “Innovation is about delivering value, not transforming business world, Rio Tinto’s just innovation for the sake of it. It has led Over the past six years Rio Tinto has legacy has steadily evolved and grown In increasingly complex times, innovation medicine, social sciences and the humanities Professor David Kelley, “design thinking is not to a safer working environment where we employed more than 600 apprentices and across almost 150 years. and collaboration skills are becoming vital to to work together as a team to solve complex a linear path. It’s a big mass of looping back have been able to remove people from close to 650 graduates. In 2018, Rio Tinto all types of businesses. challenges. to different places in the process”. As Rio Tinto Iron Ore Chief Executive Chris high-risk roles, which has led to a more is set to recruit over 160 new graduates, According to AIM WA+UWA Business “This makes design thinking a team sport, On a last note, Mrs Roche said design Salisbury rounds out his 30th year with the productive and rewarding workplace as vocational students, apprentices and School Executive Education Senior by having all these different eyes and thinking helped create workplaces and mining giant, there is nothing rigid about we replace a lot of the grunt work with trainees in Western Australia alone. FAIM communities where people want to be, one his approach. In fact, it is one characterised machines.” Management Consultant Dee Roche , perspectives swarming ideas to accelerate by the art of ‘unlearning’ and ‘relearning’ in Mr Salisbury said this was something that today’s organisations need to generate, solutions.” that responded quickly to changing business The public’s perception of the resources resonated with him, having been afforded embrace and execute on new ideas through or environmental dynamics and empowered order to take constant steps forward. Since its humble beginnings, design thinking sector has also changed for the better. his foot in the door at age 18. innovative and collaborative thinking, both individuals as contributors to the solutions. It is a mantra underlined by the challenges has grown into a worldwide movement “A number of years ago, if you spoke to the of which are essential in design thinking. of change and the idea that to continually With little idea about his future career path, adopted by people in all walks of life. public, they’d have probably thought mining Mr Salisbury’s mother organised a meeting Design thinking brings together what is invest in the future there isn’t any single For the cynics who believe design thinking The design thinking model was an unsafe and risky place to be,” Mr with a family friend who was a metallurgy desirable from a human-centred point of way to solve a problem. is just another ‘corporate fad’ or type of Salisbury said. trainee for BHP. view and what is technologically feasible and comprises of five modes – Appointed head of Rio Tinto’s iron ore management jargon, think again. empathise, define, ideate, “We talk about safety in terms of statistics “He encouraged me to apply to BHP at the economically viable within any organisation business in July 2016, Mr Salisbury is Today the technique is used by a wide and so forth, but ultimately it’s about time, and from there I secured a metallurgy or sector. prototype and test and retest accountable for an extensive suite of variety of successful corporate bodies human suffering and grief, and that’s what traineeship. I then qualified as a metallurgist Developed in 1963 at Stanford University your ideas. assets, operations and supply chain and not-for-profit organisations such motivates me to stop people getting hurt. and joined Rio Tinto,” he said. as a practical and creative problem solving logistics in the Pilbara, as well as its sales as Apple, Google, GE and Oxfam, and is technique, design thinking is best described Empathise – and marketing. “It’s now resulted in many changes to “This makes me incredibly passionate about responsible for bringing new alternatives, This is where you need the processes and systems we use and today as a ‘halfway house between to observe and understand the person Mr Salisbury previously served as Rio getting younger people into our industry new ideas and new choices to the table in an ultimately to our culture.” analytical thinking and intuitive thinking’. you are serving. Work out who is the Tinto’s Chief Operating Officer Coal with and ensuring their ongoing development, efficient manner in order to create different user and what matters to this person or responsibilities spanning strategy and because I’m where I am today because of For the cynics who believe perspectives. Firm focus on youth that start I was given.” community. project development, operations and design thinking is just another “It brings both the creative minds and the logistics. His group experience spans Days before Mr Salisbury spoke to Leader, a While the state’s mining boom may be over, very logical, left brain minds together to Define – This is the stage where the bauxite, alumina refining, aluminium provision of up to $2 million was dedicated ‘corporate fad’ or type of Mr Salisbury said he was optimistic about create better solutions,” Mrs Roche said. ‘how might we’ is asked. It is here smelting, port logistics and uranium. to a new vocational education and training management jargon, think again. the future. where you need to identify and define (VET) initiative involving Rio Tinto, the “It is a process that pushes us to think “Ongoing investment is obviously the problem at hand. Honouring change Western Australian Government differently. It asks us to bring together important for our business, but it’s Mrs Roche said when Stanford University and South Metropolitan different mindsets and different people in A self-described people person, dealing also very important for Western Professor David Kelley was faced with a Ideate – This is the centre of design TAFE for the purpose of the organisations to actually create diverse with the volatile state of industry Australia because it’s going to particular problem in the 1960s, instead thinking. Here design thinkers pose developing a new curriculum perspectives.” change, technology advancements and a create jobs,” he said. of adopting the opinions of just one questions and explore constraints in designed to boost fluctuating resource price has demanded a department at the university, he chose to creative ways that proceed in entirely industry employment and “Yes the boom may be over, How does design thinking work? resilient approach. cast his net wider. new directions. It is important to generate opportunities but we have built a large Believe it or not, we can all become design recognise that one idea is never wrong “When I talk about resilience, I think about for the current and future business and the investment This unconventional partnership between thinkers – it is something most of us do all or obsolete, all ideas should be explored. the strength of the balance sheet,” Mr workforce. continues; it’s not just the the Stanford University engineering the time. Salisbury told Leader. capital investment we’re department and the arts department “The changing Mrs Roche told Leader it was important making, but the royalties harboured a quantum change, or rather Mrs Roche said it began with people and “Whether it be high prices, low prices or demographics in to swarm the wall with ideas. we pay, the employees that what we now know today as design thinking. culture calling for a deeper understanding of high costs, how do you make your business workplaces, specifically as “Better still, pick up a pencil and draw we have, the graduates, the “As a result, in 2005, the Hasso Plattner individual needs and putting the person top immune to pressures? Productivity is a larger number of young a picture; use symbols, tell stories and trainees, the indigenous people Institute of Design at Stanford, otherwise of mind. actually one of the key levers you have and people enter, is requiring brainstorm ideas of what you think the we increasingly employ – all known as the d.school, was founded by using technology is a key driver in further leaders to look at how they “It is about putting yourself in the shoes problem is and represent it on your wall of that is an important David Kelley and [his design productivity gains.” lead people,” Mr Salisbury said. of the people you are working with or flipchart,” she said. investment in company] IDEO to prepare a Rio Tinto’s iron ore business comprises an or the society you are working “You can’t micromanage our future.” generation of innovators Prototype – This is where design integrated system of 16 mines, 1700km of with,” she said. people; you select to tackle complex thinkers build a representation of one railways, four independent port terminals good people, set challenges faced by “The goal of design or more idea and show to others how it and a range of related infrastructure. them up for organisations and thinking therefore is may work if adopted. Mr Salisbury said Rio Tinto’s focus on societies,” Mrs to always focus first innovation and development – such as Roche told Leader. on the people being Test – This is where you put the idea its Australian-first fully autonomous served (the user), “d.school into practice, testing and retesting until heavy haul rail system – highlighted the Dee enabling them to find the desired outcome is achieved. If integrates Roche organisation’s pioneering approach to new a better solution.” something doesn’t work, head back to non-traditional FAIM. technologies. Chris Salisbury. disciplines such as In the words of the ideate stage to fine tune the idea. “We’ve been heavily pushing innovation and Image: Rio Tinto. engineering, law, Stanford University

30 #9 DECEMBER 2017 AIMWA.COM 31 FELLOW Q&A ...with

STEPHANIE BUCKLAND FAIM By Chloe Vellinga

With career experience in marketing needed to learn what the non-negotiable and leadership, Stephanie Buckland things from a client’s perspective were, understand the various regulations and FAIM has worked in the private, public legislation the sector has to adhere to and and not-for-profit sectors across a make sure Amana had the systems and range of industries. processes in place to do so on an ongoing Starting her career in the United basis. States with global pharmaceutical What changes have you seen in the aged giant Pfizer, she transferred to Sydney care sector during your time at the helm of Amana Living? How do you see the aged in 1998, and moved to Perth with care sector progressing in the next 10 to her family in 2005, where she took 20 years? Stephanie Buckland FAIM. up a role with Bankwest. In 2008 Ms Buckland changed direction, turning The aged care sector is an industry to Tourism WA where she was first undergoing a significant period of change right now, and I expect that change to involved as Marketing Executive continue into the future. It definitely isn’t Director before excelling to the involving people in the change you want to 2018 a sector that is ‘steady as she goes’. One of make and looking over your shoulder every principal position of Chief Executive the major drivers is a significant change in once in a while to make sure people are Officer in 2010. government policy, which started about five actually following you. PROGRAM GUIDE years ago. The government is progressively During this six-year tenure Ms deregulating the aged care industry and What would you still like to achieve in your Buckland led a major reform of the moving more towards a consumer-driven career? OUT NOW! agency, streamlining operations and industry. This is resulting in consumers I am hoping I have at least 15 or 20 years focusing resources on marketing, having significantly more choice in the left in my career, which is almost as much LUCK IS THE INTERSECTION events and tourism infrastructure. services they receive and who they as I have behind me. The one aspect I enjoy purchase them from, resulting in increased most is the fact the work I do is important OF PREPARATION She also led the development of the competition between providers. to the community. I would like to continue AND OPPORTUNITY WA State Government’s Tourism to Another major driver of change is the to lead and have a direct positive impact on 2020 strategy, which has helped the industry’s shift from a focus on nursing the community I am serving. I want to help The 2018 Program Guide provides hundreds state’s tourism industry grow from homes and towards people being looked set up the organisation to be sustainable $6.3 billion in visitor expenditure in after in their own homes for longer. The into the future, so that after I have finished of ways to assist individuals, teams and at the helm, the next person and the person 2010 to $9 billion in 2015. government will continue to fund residential organisations to build capacity and talent. care, but it has put an increased level of after can continue to provide these services. Now serving as Chief Executive Officer funding into home care services. What do you expect business leadership Is your organisation ready? of Amana Living – one of Western The third massive change that is occurring to look like in the next five, 10 or even 60 Prepare now with AIM WA. Australia’s largest not-for-profit aged is a major demographic change. The next years? generation of people coming through the and community care providers – Ms I don’t actually expect it to look a lot aged care system will be baby boomers. Buckland spoke to Leader about the different to how it looks to me today. This generation has been raised in a much lessons she has learned over the years However, I think something that will be even different economic environment than their more important than it is now is innovation, and what leadership will look like in the parents and their expectations in terms and how we as leaders encourage people to future. of the level of service and the type of develop different ways of solving business accommodation is significantly higher than What were some of your biggest challenges problems. I think too often we get stuck what the previous generation expected. you faced upon your move from a career in with the thought process of ‘we are doing tourism and the hospitality industry to the All of these changes mean aged care this procedure because this is the way we aged care sector? providers need to be more consumer have always done it’. focused than ever before and I am working The tourism and hospitality sector and the Do you have any advice for emerging with the management team to transform View your copy at aimwa.com aged care sector are both service sectors leaders? Amana Living into an organisation that and highly reliant on personal interaction embraces feedback. You need to be confident in your own and people providing services to other ability to lead. I think too often people are people. When working for each sector, it is What is the most important lesson you reticent to step up and take a leadership important to always respect and care for the have learned in your career to date? role, whether that be at school, in their client that the organisation serves. I needed As a leader you need to make sure you are community or within the workplace. If you to understand what some of the key drivers bringing people along for the journey. If you aspire to move into a senior leadership role, were and learn some of the mechanics, such want to initiate a change or if you have a take those leadership opportunities when as how the funding worked, for example. particular vision, you need to explain why they present themselves. Just step in and Also, particularly in the aged care sector, I that vision is important. Leadership is about do it.

32 #9 DECEMBER 2017 HEALTH AND WELLBEING WHISTLEBLOWERS BLOWING THE WINDS OF CHANGE

By Chris Thurmott highly prescriptive but still not very effective agency (WPA), which would have the in practice,” Mr Darbyshire said. authority to deal with whistleblower matters Whistleblowing – the process by which a across all sectors. tight person within or closely associated with “Publicly listed companies are subject to a an organisation reveals misconduct by the different regime. The corporate governance Mr Darbyshire said that a WPA would be an organisation or people within it – can be rules of the ASX apply the whistleblower important reform. an extremely valuable method for gaining protection regime set out in Australian “It could be an agency that will do all the information. Standard 8004-2003 (AS). This sets out sorts of things that are required to protect a principles-based approach rather than It has the power to expose issues which may whistleblowers, including independently Jason van Schie. a rules-based approach. The AS has the not have been discovered via other means, investigate complaints, provide feedback potential to work best but Standards yet in Australia the laws designed to protect By Cassie Gunthorpe Australia stopped supporting this, which to whistleblowers or even advocate on their whistleblowers are sorely lacking. behalf,” he said. The feeling of waking up on a Monday $2418 per person with inadequate sleep, in psychological benefits. means it is no longer being updated.” Australia during the 2016-17 financial year. “Whistleblowers in this country can have “One of the biggest failings of the current sluggish and struggling to find motivation is “During the deep sleep stage, your body Although not legislated or being updated a very uncertain, isolated and unpleasant system is there isn’t enough power a familiar one for many. While sleep onset isn’t something we can will release growth hormones for physical by Standards Australia, the AS does provide experience, particularly if they are or resources available to the current control, we can encourage sleep by creating good guidance to anybody looking to But have you ever wondered about the regeneration to help undo the damage of the employees,” Kott Gunning Lawyers Partner the right environment. implement an effective whistleblower bodies, such as the Australian Securities science behind what makes Mondays so day,” Mr van Schie said. Tom Darbyshire said at a briefing held by protection regime. and Investments Commission (ASIC), difficult? “We have different physiological changes Meanwhile, researchers believe REM sleep AIM WA. to adequately deal with and protect that occur throughut the day, which can “It describes in broad terms what a good According to People Diagnostix Managing serves two main purposes – memory One of Australia’s most famous whistleblowers in this country.” make us sleepy or more alert, and this is whistleblower protection set-up looks like Director Jason van Schie, it is because our consolidation and what Mr van Schie dubbed whistleblowers is Jeff Morris. In 2008, Mr driven by our internal body clock,” Mr van and it does it well,” Mr Darbyshire said. Shortly after the publication of the report, bodies thrive on routine. a ‘virtual reality training program’. Morris joined the Commonwealth Financial Schie said. draft legislation was released for public “You will find during the working week you “During this stage your brain is taking Planners, the financial planning arm of the “If you feel this issue of whistleblower comment. It does not include a WPA. will probably be more routine orientated,” Mr “The rising and setting of the sun is the most everything from the day and trying to Commonwealth Bank, and identified a range protection is one that deserves some However, it does make substantial changes van Schie said. important time-giver, telling your brain what embed it,” he said. of dishonest practices left unchecked by attention in your organisation, the AS is not to whistleblower protection laws that apply a complete answer, but it is a good start.” time of day it is and therefore contributing internal mechanisms. to public and private companies. “On Monday it is essentially like jet lag; you to the physiological changes.” “In the second part of REM sleep you get to have stayed up an extra couple of hours on act out all sorts of different scenarios, so that Mr Morris spoke up and his actions resulted Change is on the way Heard but not seen the weekend and maybe gotten up later, if you come across those things in real life in a number of financial planners losing their jobs and $50 million in compensation paid to With the current methods of protecting and all of a sudden you are trying to force you are better psychologically equipped to Although there are a range of reforms on Researchers believe rem bank customers. whistleblowers in this country lacking in your body back into your normal body clock deal with them.” the way to formally protect whistleblowers, certain respects, it was clear something routine, which can take a couple of days.” The journey Mr Morris went through to there is nothing stopping individual sleep serves two purposes With sleep offering plenty of benefits, how needed to change to better protect people achieve this outcome was fairly shocking, organisations from adopting their own form So what exactly is the body’s purpose for can companies encourage good sleep health brave enough to stand up to wrongdoing. and Mr Darbyshire said this story was as sleep? – memory consolidation and practices for their employees? of protection. much about the failure of whistleblower Luckily, 2016 was a big year for whistleblower Mr Darbyshire said the benefits of an According to researchers, sleep helps Mr van Schie said one way was to lead by protection as it was about the misconduct reform, with the Fair Work (Registered as 'virtual reality training'. effective whistleblower protection regime the brain store and make sense of the example. itself. Organisations) Amendment Bill passed in were enormous. information from the day while promoting November. This bill introduced a number of “We don’t want our managers to be at In Australia there are a number of restorative benefits for the body. potential reforms that would help protect “It is an extremely powerful tool for work at all hours of the night and then our frameworks designed to protect Around 9 or 10pm our bodies produce a sleep whistleblowers in unions and employer Yet four out of every 10 Australians are employees feel they are obliged to do the whistleblowers, which is part of the problem detection, prevention and transparent hormone known as melatonin, which can groups. The Senate supported the suffering from inadequate sleep, according same thing,” he said. – the laws in this area are fragmented corporate governance,” he said. help encourage the onset of sleep. reforms on the basis that similar to the Sleep Health Foundation. and inconsistent. “A whistleblower protection regime “As soon as people start emailing you after reforms would be introduced more While this natural change presents the should be like any other internal working It is troubling given inadequate sleep can optimum time to hit the hay, there are some work hours and you see the time it was The whistleblower protection widely. contribute to depression, increase irritability emailed, it starts to imply that maybe you regimes that operate most mechanism, like IT support. You will rarely sleep practices that can help wind the body A parliamentary committee and affect our ability to concentrate. need to adopt the same sort of working widely are Part 9.4AAA of hear about it when it is operating well. down. report released in September hours.” the Corporations Act (CA), “Ultimately a whistleblower has to feel they In fact, researchers have found sleep 2017 suggested the legislation One way is reducing exposure to artificial which applies to public and will not be treated like a Judas and they’re deprivation can impair people in similar ways Mr van Schie conceded the times people were of the new reforms could light in the hours before bed, such as limiting private companies, and the not going to be isolated, disparaged or to alcohol intoxication. most productive could vary considerably. happen as early as July 2018. electronic devices, turning your phone’s Commonwealth Public Interest The report recommended the attacked for their bravery. “The general consensus is if you have been backlight function on, using a light in an “Some managers might work really well at Disclosure Act 2013 (PIDA) and introduction of an independent “The whole point of a whistleblower awake between 17 and 19 hours, you will be adjacent room instead of the room you are 10pm at night, but they should be using the various state acts with similar whistleblowing protection impaired to the same level as if you have a in or dimming the lights. delay delivery button so it hits inboxes at a names, which protect protection regime is to protect them.” 0.05 blood alcohol content – the legal driving Yet it is not just getting to sleep that is time when their employees are more likely to whistleblowers in the limit,” Mr van Schie said. important, it is also the quality of sleep. read it,” he said. public sector. An effective whistleblower protection programme... “If you are awake between 20 and 25 hours, “The term ‘quality of sleep’ refers to ensuring Lastly, Mr van Schie advocated for “The CA and PIDA • Creates a culture where individuals are comfortable the level of impairment increases to double we get adequate amounts of both deep workplaces to adopt flexible working hours are two rules-based the legal limit.” sleep and REM sleep,” Mr van Schie said. to help promote better sleep health and systems. The problem raising integrity concerns; improve productivity. is that Part 9.4AAA Lack of sleep also plays a negative role in “When you begin to deprive yourself of • Gives the option to report anonymously or report to an is a rules-based the workplace by reducing productivity and sleep, you tend to miss out on one type of “Some people function better in the independent third party; system with hardly increasing absenteeism, according to the sleep or the other.” afternoons while others prefer an 8am start,” any rules and PIDA • Is well communicated to staff, accounts for potential Sleep Health Foundation. he said. It is crucial to strike a balance between both is a rules-based language differences and encourages reporting on a It is estimated inadequate sleep resulted stages, with deep sleep responsible for our “Not everyone is accustomed to working a system that has Tom Darbyshire. range of matters. in productivity losses of $17.9 billion, or physical recovery and REM responsible for nine-to-five day.” acres of rules – it is

34 #9 DECEMBER 2017 AIMWA.COM 35 RESTAURANT REVIEW BUSINESS BOOK CLUB

Stop fixing women STARTERS

PANE DI CASA By Cassie Gunthorpe “There is this notion Home-made bread, cold-pressed Racalia, Gender imbalance in the workplace has women can do it on their Sicilian oil and balsamic vinegar been afforded plenty of attention of late, own, but because there $4.90 sparking further conversation around the is a male structure at nation about breaking the glass ceiling. the moment, at both CROSTINO RUSTICO board and CEO level, Oven-baked bruschetta panzanella In October, The Today Show host Lisa we need enlightened $10.50 Wilkinson shocked viewers when she males who are going CROQUETTES abruptly vacated her spot on the popular to champion quotas, Fish croquettes with a garlic sauce morning show amid a pay dispute, with equity and fairness within $7.50 Nine Network reportedly failing to match organisations.” the salary of her male co-host Karl Stefanovic. Mr Haberland further Phil Haberland AFAIM. ENTRÉES expanded on Ms Fox’s The move garnered Wilkinson plenty of points that the system INSALATA DI POMODORO HERITAGE ALLA praise and thrust workplace gender equality was structured to favour While initially not sold on gender CATANESE back into the public spotlight. men. quotas, Ms Tyler-Hare said Ask any recent traveller to Italy about the Italian too, and well-dressed in traditional Heritage tomato salad with ricotta cannoli the book had challenged her According to figures released by the “There are endemic food and it is unlikely they would rave about black and whites with waistcoats. perspective. $16.90 Workplace Gender Equality Agency in structural biases within our organisations, a large restaurant based on the piazza Galileo is one of a handful of restaurants POLPETINE JOTTA August, Australia’s gender pay gap sits from inflexible hours to what is rewarded, “I thought they could have a negative effect opposite a tourist monument. You know, in WA to be recognised by the Italian Veal meatballs served in a white wine sauce at 15.3 per cent, with women earning an that are the real problem for women on achieving gender equity and that it could the ones that have A-frame signs Government with the Ospitalità Italiana $19.50 average of $251.20 less per week. advancing in business and organisations in make people think someone had only got with a collage of photos of quality seal. The seal is a symbol Australia today,” he said. their position because of their gender,” she RIGATONI AL TORCHIO CON ‘NDUJA DI And while there are more female university food out the front. that the restaurant meets strict said. SPILINGA’ graduates across Australia, there are more It is more likely quality standards across Short hollow pasta, bronze cut, in a spicy men named John, Peter and David running We need enlightened “But an alternative view presented at the that they would the board, including in the pork sausage and broccoli ASX Top 200 companies than there are Business Book Club pointed out unless we preparation of the food. A males who are going to recount delicious $22 women. get on board and take the hit now, we’re not details about the minimum percentage of really going to achieve any lasting change It is part of a wider systematic issue, or at champion quotas, equity unassuming little ingredients are sourced for the future. least that was the argument put forward restaurant down from Italy and the MAINS and fairness within by Catherine Fox in her book Stop Fixing “So it might be we have to deal with targets a small alley they traditional wine list is Women: Why Building Fairer Workplaces is organisations. and quotas and the negatives that come stumbled upon one befitting of the menu. POLLO IN CIBREO Everybody’s Business, which was recently with it, but in the future it might make for a evening when they Oven-roasted chicken, Tuscan herbs and For special functions, the picked for AIM WA’s Business Book Club. better system.” got lost. pate of livers scented with lemon restaurant will tailor its Ms Fox draws attention to the prevailing $29.75 In her book, Ms Fox slams the deficit model Meanwhile, Tracey McGrath International Galileo Buona Cucina menu with matched wines issue of all-boy private school graduates that says women need to adapt and Director, Tracey McGrath AIMM added could almost fall in into or choose a set menu for QUAGLIA CON LE LUGANEGA represented on Australian boards, which Mr change to suit the workforce. while the book offered great insights on functions of over 12 people. The Quail with Venetian sausage centre, Haberland said had been creating plenty of the later category. It was workplace equality, it fell down in other restaurant has a capacity of 100 lentil salad She says it is not women who need fixing, talk in Western Australia. opened in 2004 through the areas. people and features a beautiful private $29.90 and chooses to criticise professional collaborative efforts of Head Chef “They are continuing this patriarchal dining room. events aimed at teaching women how to “The notion of this being a Vincenzo Soresi and General Manager TIELLA DI AGNELLO business structure throughout WA, with overcome the gender pay gap. systematic problem and the Una Hosgood. Compared to other Italian Galileo has won a number of awards over Woodfired, slow-baked lamb private school boys disproportionally importance of champions institutions in Perth such as Ciao Italia the years, including Tripadvisor Australia’s with san marzano tomatoes, parmesan Instead she advocates for fixing the represented in the leadership teams of the of change, that is critical and Sorrento, Galileo Buona Cucina has top Perth restaurant and a spot in The and pangrattato system; a system largely run by men. mining and construction sectors,” he said. remained fairly inconspicuous, nestled in Australian Financial Review’s top 500 $31 information that I think AIM WA Learning and Development the village of Shenton Park. restaurants, both in 2016. Meanwhile, WA lays claim to the nation’s is not commonly known ARISTA DI MAIALE AGRODOLCE Specialist and Book Club Facilitator Phil highest pay gap at 22.8 per cent, with the in the mainstream,” she What sets it apart is the fantastic food, For an authentic Italian food experience in Pork backstrap grilled sliced on an agro- Haberland AFAIM agreed with Ms Fox, lowest in South Australia at 9.8 per cent. said. convivial atmosphere, good wine list and a lovely intimate environment that won’t dolce sauce with cherries echoing the notion Pritchard Francis Project Leader Civil “I just wish the book had reasonable prices. All pasta dishes are under cost a week’s salary, Galileo Buona Cucina is $29.90 that smashing the Denise Tyler-Hare knows all about the been better written. $25 and all mains are under $30, except a terrific choice. glass ceiling was issue, working as an engineer in a male- two that are priced at $31. However, this Ambience and general services...... 4.5/5 everybody’s “The point was Reviewer: Daniel Brockway AFAIM dominated industry. full-service restaurant is far from a cheap raised about the Galileo Buona Cucina Food quality, presentation and taste ����5/5 responsibility. eats place. She said achieving gender balance in the whingy feminist 9382 3343 “Ms Fox really Food and drink service...... 4.5/5 industry was affected by larger societal tone of the book, On the menu there are many dishes pushes for Opening hours: factors, such as encouraging more girls to which I think inspired by traditional cuisine of Sicily, as Value for money...... 5/5 this concept study science, technology, engineering and leads readers to Soresi pays homage to his background. And, Lunch – Tuesdays to Fridays of male maths (STEM) subjects at school. dismissing what is just like traditional Sicilian cooking, much of champions of Dinner – Tuesdays to Saturdays, 6pm until 4.5 a very important the food, including the pasta, bread, stocks, change,” Mr A 2016 study by the Office of the Chief late 5 message.” sauces and desserts, is hand-crafted Haberland said. Scientist found just 16 per cent of STEM Closed Sundays and Mondays daily in the Galileo kitchen. Adding to its qualified professionals in Australia were authenticity, most of the wait staff are Bookings highly recommended Tracey McGrath AIMM. female. Denise Tyler-Hare.

36 #9 DECEMBER 2017 AIMWA.COM 37 THE LAST WORD

Visit aimwa.com for more Can culture Upcoming Programs and Events information and to register 2018 The Project Manager 2018 Safety and Health Representatives Program Extend beyond the learning from the Applied Confidently and competently engage By Jack McGinn you expect your staff to behave in an A report carried out by the Crime and Project Management program to dimensions everyone in meaningful communication appropriate manner?” he said. Corruption Commission found a lack of governance, cost control, variations and about the risks and remedies for incidents and When it comes to workplace misconduct, 17-19 5-9 of checks and balances over the staff the performance of people. injuries in the workplace. there appears to be little that surprises Tony Led by culture, misconduct can occur for member’s conduct enabled the misconduct JAN FEB Warwick. any number of reasons, and be carried out Program No. 114 Program No. 319 and exacerbated the vulnerability of the by staff of all backgrounds, experience and Drawing on 32 years’ experience across the overseas students. profile. Corruption and Crime Commission, Anti- Mr Warwick said there were few policies or Influencing and Persuasion Skills Corruption Commission, Australian Federal In explaining this diversity, Mr Warwick The New Manager 2018 procedures in place to deal with disciplinary 2018 Police, Department of Education and the recalled a conversation with a former boss Explore the subtle and not-so subtle ways action within the department, and the lack Polish and develop the management style National Crime Authority, Mr Warwick’s who asked him to provide a profile of a to influence and persuade others and apply of a central repository allowed the staff and skills of new managers. encyclopedic knowledge of Australian corrupt individual. that learning to influencing situations in your member to move around within the same 12 workplace misconduct was on show when 22-24 Program No. 104 workplace. “I, and every other member of the organisation before the behaviour was FEB he presented a talk titled ‘I Smell a Rat’ at Program No. 156 organisation, said to him ‘there is no such exposed. JAN AIM WA in November. animal’,” he said. “That particular institution is now an Flicking through a pile of newspaper “There can be a range of factors that industry leader on that front, but at the Improving Your Interpersonal Relationships clippings and recalling his own experiences, 2018 influence an employee’s behaviour – it time the damage to its commercial brand at Work Mr Warwick reeled off countless examples of Excel – Array Formulas and More Functions can be that someone could be a crook, was worth millions,” he said. 2018 Australian organisations – public and private regardless of who they work for. Focus on Excel’s array formulas; extremely Work effectively with different types of – which had suffered huge reputational “It shows how a failure in processes, policies powerful formulas that can perform complex 14-16 people, avoid unnecessary conflicts, read and financial losses as a result of staff “There are people who come into an and systems can cause significant expense. calculations on one or more series of data peoples' reactions and modify your own style misconduct. 29 values. They are very useful in decision and FEB when appropriate. The integrity of a company, “You need to have something in place to Among those referenced were well- work out what you do to prevent these JAN financial modelling. Program No. 171 respected tertiary institutions, local according to Mr Warwick, can be situations, how you tell the staff and get Program No. 978 councils, law enforcement, sporting clubs, judged by how its employees the message out, and what to do to fix it if misconduct does unfortunately occur.” Professional Development Sundowner government departments and private and behave when no-one is watching. 2018 public businesses which have collectively Future Proof – Is Your Business in Danger of Misconduct is not always big enough to Applied Project Management spent years and millions of dollars rebuilding make the front page of the newspaper, 2018 Disruption? following scandals involving employee organisation as a shining beacon of Learn critical processes to plan, execute, but failure to recognise the tools required 20 Gihan Perera FAIM, Futurist, Speaker and misconduct. integrity, but perhaps the culture of the monitor and control projects. to identify and manage it effectively can Author workplace they go into is dismissive of their FEB The common link in all cases was the result in intensive commercial and cultural 29-31 Program No. 106 concerns – their behaviour can then be 5.30pm-7.30pm ‘human element’ – the actions and integrity damage. JAN of individuals who place their organisations influenced by the culture of that area, the same as it can in any other company.” at risk through improper or unethical Common types of Strategic Planning and Practice behaviour. Leadership on this front is not just a matter 2018 This experiential strategy program is targeted of ethically strong behaviour, but response workplace misconduct Despite the all too frequent reports of Think on Your Feet at leaders from the public, private and not- misconduct costing organisations in myriad when things do go awry. Mr Warwick said 2018 • Breaches of codes of conduct, for-profit sectors who want to enhance their ways, Mr Warwick told business leaders that multi-disciplinary policies and procedures This globally acclaimed verbal skills workshop 19-20 policies or procedures. trains you to organise your thoughts and strategic thinking skills and business problem- too many organisations continued to look needed to be put in place and driven from MAR solving abilities. at it as a human resources problem, rather the top of the organisation. • Stealing or theft. 5-6 ideas quickly for clear, concise, persuasive than a leadership and culture issue. messages. Program No. 007 The consequences of poor responses to • Improper association with FEB Program No. 138 An AIM WA+UWA Business School Executive Education Program The integrity of a company, according workplace misconduct are dire, as shown colleagues or clients. to Mr Warwick, can be judged by how by an incident some years ago where a local • Misuse of computer systems, its employees behave when no-one is tertiary institution came under fire after it email or internet. watching. It is a movement led from the top. was revealed a member of staff had been • Bullying, intimidation or “Culture cascades down from leadership, targeting overseas students for sexual harassment. and if you don’t have leadership how can favours in return for marks. • Breaches of confidentiality, Your pathway to a Contract Management Qualification misuse or improper disclosure of information. Step one: Attend the two-day Contract – Law and Risk Management program. • Neglect of duty. Step two: Attend the two-day Contract – Planning and • Inappropriate behaviour. Procurement program. • Failure to act. Step three: Attend the three-day Contract – Execution and • Unprofessional conduct – Close-out program. demeanour, attitude or language. Tony Warwick (right) Step four: Complete the assessment requirements. and MailGuard CEO • Assault – physical or excessive Craig McDonald use of force. Note: Although it is not essential, we recommend you attend the addressed an programs in the order listed above. AIM WA leadership • Fraud, falsification or fabrication event in November. of information. To enrol, call 9383 8000 or visit aimwa.com.

38 #9 DECEMBER 2017

EXECUTIVE DEVELOPMENT COURSE 2018

The essential program for Executives progressing into a general management role.

ENROL TODAY For more information or to book call +61 8 9383 8000 or visit at aimwa.com.