Property Management

Home , Property management

Property Management Customer Focused Solution Today's evolving Real Estate Market Industry Solution has created a situation where a §Transaction-based Pricing Model Property Management team has to §Professionally skilled Legal & Property Administrators be creative and professionally skilled §Adequate UK Qualified Solicitors with UK with the IT developments & Legal Conveyancing Experience Compliance. To establish a §Established Corporate Information Security system reputation for operational for Data Protection with certification from excellence, Residential Management ISO 27001: 2005, ISO 9001:2000, SAS 70 Compliant, ISO 14001:2004, ISO 20000:2005, firms that have a solid foundation in Industry Challenges their local market and are ready to and OHSAS 18001:1999 exploit Back Office Processing, §Pressure on Profitability §Standardisation of Correspondence letter to the stand the best chance of success in §Legal Compliance Solicitor Enquiries an environment that is becoming §Data Protection §In-house developed Business Intelligence Tool to track Performance Variance increasingly competitive. §Speed of Completion Cycle §Robust Knowledge Management System

HCL Expertise in the domain / vertical / horizontal §Experience in handling 5000 Solicitor Enquiries for Sale, Purchase, Repossession & Remortgage per month §Experience in handling 30,000 Land Registry Searches per month §Three years experience in Lease Deed Review §Transformation in the delivery of Property Management services through HCL BPO's proven domain knowledge, expertise and quality driven processes §Delivering safe, efficient offshoring services with effective Legal Compliance

HCL Property Management Service Offerings

Solicitor Enquiries Lease Management Administration

Indexing, Categorisation & Secretarial services

Initial Letter Meta Data Insurance Management

Information Pack Abstraction Budget

Additional Enquiries Validation Information Pack Preparation

License to Assign Compliance Legislation Tracking

General Deed of Covenant Lease Expenses Correspondence

Notice of Transfer / Charge Lease Financial Analysis

Sublet

Membership/Share Certificate HCL Direct Experience

Office Copy Entries & Title Plan HCL Leverageable Capability Service Offerings - SALE Service Offerings - PURCHASE

Preparation Pre – Exchange Settlement & Legal Review Pre – Exchange Settlement & New Business of Contract & Exchange completion New Business & Exchange completion

Legal Indexing & Categorisation Legal Indexing & Categorisation

Review Review Client Review Exchange Client First Call Amended Accounting First Call Accounting Protocol Forms contract & TR Mortgage of Contracts

Title Deeds & Reply additional Review signed Review Contract Review Signed Review of Case Creation Redemption enquiry Contract Case Creation & Investigate Contract & TR Deed Statement Title

Reply Deducing Title Review COT to AML / ID Check Requisition Transfer AML / ID Check Searches SDLT on Title Lender

Redeem Exchange Acknowledge Raise Additional K16 & Registration HIP Contract Pack Mortgage Enquiries of Contracts & DS1 / END Contract Pack OS1 Searches HMLR

HCL Direct Experience HCL Direct Experience Protocol Forms HCL Leverageable Capability On-Site HCL Leverageable Capability Leverageable in the Short Run

Service Offerings - HIP Service Offerings - REMORTGAGE

Post- Request Review Publish New Business Pre-completion Completion New Order Documents Documents HIP Completion

Legal Indexing & Categorisation Legal Indexing, Categorisation & Response to Queries

Verify Call to Create Uphold Hip Consolidating Case Call to Registration Conveyancing Review Title Existing New User Components HIP Creation Borrower of Charge Documents Lender

Legal Condition Publish Review Initial Queries HIP Index Review Report HIP Link Client of Title Redemption TRE ID Check Accounting Information Statement Add New Request Document Property EPC & Searches Missing Documents Review Borrower Setup K16 & OS1 Mortgage Deal with Managing HCL Direct Experience Questionnaire Completion Searches Offer Finance & Agents / HCL Leverageable Capability Administration Landlords for Leasehold On-Site Searches/ Indemnity COT HCL Direct Experience Insurance Leverageable in the Short Run

Business Benefits HCL Advantage §Improved Rental §One year experience in handling Solicitors Enquiries of Performance Residential Property Management §Optimum reduction in §Five years experience in the Sale, Purchase & Remortgage arrears in Service Charge Conveyancing §Process Standardisation §In-house Developed Knowledge Transfer Tool with automated Reply §Only company to be COPC (Customer Operations Letter Generation Performance Center - Quality certification for Back office §50% increase in operations) certified in the Conveyancing practice Turnaround Time (TAT) §Business metric-driven Solutions rather than process metrics §World class delivery infrastructure with disaster recovery for uninterrupted 24/7 Operations §Vertical Expertise spanning BPO/ Software/ Infrastructure Client Speaks “I thought I'd pass on a comment “This is of delight about the Solicitor the area I feel that HCL Enquiries from a customer on one of have performed best there have our sites. been several occasions where there He thought your service has improved has been specific requirements to meet hugely and is very impressed with the fast targets and on every occasions they have turnaround of home pack surveys/ ramped up resource quickly in order to meet questionnaires”. targets” “The performance of HCL to respond to several challenging targets on UK based leading SED and Land Registry Property Management Company delighted us”

Business Improvement Manager, UK based leading Property Management Company

Give your organisation the advantage of HCL's Property Management Solutions. To schedule a meeting or to set up a pilot, mail: [email protected]

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?