The Explorer®, Explorer® HD, Pace® and Pace® HD Terminals

USER'S GUIDE The Explorer®, Explorer® HD, Pace® and Pace® HD Terminals

Congratulations on buying the most advanced digital terminal on the market!

v3 IN THIS GUIDE

IMPORTANT RULES FOR SAFE OPERATION ...... 1

EXPLORER® TERMINALS AND PACE® TERMINALS...... 2

EXPLORER® 2000 FRONT PANEL...... 2 EXPLORER® 2100, 3100 OR 3100 HD FRONT PANEL ...... 2 EXPLORER® 2200 AND 3250 HD FRONT PANEL...... 3 PACE® 511 AND 550 HD FRONT PANEL ...... 3

BASIC INSTALLATION ...... 4

HOW TO CONNECT SERIES 2000 -3000 EXPLORER® TO A MONO OR STEREO TV ...... 4 HOW TO CONNECT THE PACE® 511 TO A MONO OR STEREO TV ...... 5

E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS...... 6

MODELS E2050-ER1 AND RT-U43CO BUTTONS ...... 6 MODEL RC-U49C+ BUTTONS ...... 7 PROGRAMMING THE E2050-ER1 REMOTE CONTROL...... 8 PROGRAMMING THE RT-U43CO REMOTE CONTROL ...... 9 PROGRAMMING THE RC-U49C+ REMOTE CONTROL...... 12

INTERACTIVE PROGRAM GUIDE ...... 18

PAY PER VIEW (PPV) ...... 19 PARENTAL CONTROL ...... 19 VIDEO ON DEMAND ...... 20

SETTINGS ...... 21

QUICK SETTINGS ...... 21 GENERAL SETTINGS ...... 21

FREQUENTLY ASKED QUESTIONS ...... 22

TO OPTIMIZE SOUND AND IMAGE QUALITY ...... 24

LINE FUNCTION ...... 25

OTHER CONNECTIONS ...... 26

SERIES 2000 - 3000 EXPLORER®, TV AND ONO OR STEREO VCR ...... 26 SERIES 2000 - 3000 EXPLORER® AND HOME THEATRE SYSTEM ...... 27 PACE® 511, TV AND MONO OR STEREO VCR ...... 28 PACE® 511 AND HOME THEATRE SYSTEM ...... 29 EXPLORER® 3100 HD AND HDTV SET ...... 30 EXPLORER® 3100 HD, HDTV SET, AND VCR ...... 31 EXPLORER® 3100 HD AND HOME THEATRE SYSTEM...... 32 EXPLORER® 3250 HD AND HDTV SET ...... 33 EXPLORER® 3250 HD, HDTV SET, AND VCR ...... 34 EXPLORER® 3250 HD AND HOME THEATRE SYSTEM ...... 35 PACE® 550 HD AND HDTV...... 36 PACE® 550 HD, HDTV AND VCR ...... 37 PACE® 550 HD AND HOME THEATRE SYSTEM ...... 38 IN THIS GUIDE

HOW TO USE PERIPHERALS ...... 39

MONO TV AND VCR, NO SPLITTER...... 39 MONO TV AND VCR, WITH SPLITTER ...... 39 STEREO TV AND VCR, NO SPLITTER ...... 40 STEREO TV AND VCR, WITH SPLITTER...... 41

PACE® TERMINALS...... 42

HDTV SECTION...... 48

HDTV FAQ ...... 48

EXPLORER® HDTV SETUP WIZARD ...... 51

INTRODUCING THE SETUP WIZARD...... 51 PICTURE FORMATS ...... 52 SETTING UP YOUR HDTV WITH THE SETUP WIZARD ...... 56

IMPORTANT RULES FOR SAFE OPERATION

Carefully read through these rules for safe operation before hooking up the terminal. Placement and Ventilation The unit has openings for ventilation that protect it from overheating. • Avoid obstructing these openings, and do not place other equipment, including televisions, lamps, books or any other object, on the unit. Do not place it in an enclosure such as a bookcase or equipment rack, unless the installation provides proper ventilation. • Do not place the unit on a bed, sofa, rug or similar surface, or over a radiator or heat register. • Place the unit on a stable surface able to support its size and weight. Accessories and Cleaning Do not use accessories with this equipment unless recommended by your cable service provider. Do not open the cover of the unit. Unplug the unit and clean it with a damp cloth. Do not use a liquid or aerosol cleaner, or a magnetic/static cleaning device. Object and Liquid Entry Do not expose the unit to liquid or moisture, or spill liquids on or near it. Do not place the unit on a wet surface. Never push objects of any kind into the unit’s openings, as they may touch dangerous voltage points or cause short-circuits that could result in a fire or electric shock. Power Sources A label on the unit indicates the correct power source for this equipment. Operate the unit only from an electrical outlet that has the voltage and frequency indicated on the label. Do not overload electrical outlets or extension cords, as this can result in a risk of fire or electric shock. Power Cord Protection Arrange all power cords so that people cannot walk on the cords, or place objects on or against the cords, as this may damage them. Pay particular attention to cords that are at plugs, at electrical outlets, connected to accessories, and at the places where the cords exit the unit. Grounding The Explorer® terminal has a two-prong plug. Properly ground the unit by inserting the plug into a grounded electrical, two-socket outlet. If the plug is polarized, it has one wide prong and one narrow prong. This plug fits only one way.

Caution! To prevent electric shock, match wide blade of plug to wide slot, then fully insert. If you are unable to insert this plug fully into the outlet, contact an electrician to replace your obsolete outlet.

Servicing This unit is covered by a one-year warranty. Opening the case will void your warranty. Refer all servicing to a qualified Vidéotron technician. Contact your cable service provider for instructions. Service should be referred to a Vidéotron technician when any of the following occurs: • There is damage to the power cord or plug. • Liquid enters the unit, or there is exposure to rain or water. • A heavy object falls on the unit, or you drop the unit or damage the cabinet. • Operation is not normal (the instructions in this guide describe the proper operation). • The unit exhibits a distinct change in performance.

1 EXPLORER® TERMINALS AND PACE® TERMINALS

The Explorer® and Pace® terminals offer the same high-performance capabilities, including:

• Dolby Digital™ surround sound, CD-quality audio, and DVD-quality video; • a complete Interactive Program Guide providing an overview of the next days of programming; • the ability to block access to specific times, channels or TV programs using the Parental Control feature; • access to interactive TV, with its range of advanced features and services; • access to Video-on-Demand, where available.

EXPLORER® 2000 FRONT PANEL

1 2 3 4 5 678

1- Smart Card Slot Will eventually allow for transactions. Not yet operational. 2 Message Indicator Not yet operational. 3 Display Displays the channel numbers and time of day. 4 Bypass Indicator This function is not available. 5 VOL+ and VOL- Increases or decreases volume. 6 Maintenance Keys For use by certified technicians. 7 CH+ and CH- Scrolls up or down through the channels. 8 Power Provides power to the unit. The unit is on when the LED is illuminated.

EXPLORER® 2100, 3100 OR 3100 HD FRONT PANEL

CH+

VOL- VOL+

GUIDE INFO EXIT SETTINGS POWER CH-

BYPASS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 Display Displays the channel numbers and time of day. 2 Message Indicator Not yet operational. 3 Bypass Indicator This function is not available. 4 VOL+ and VOL- Increases or decreases volume. 5 SELECT Confirms or accesses onscreen options. 6 CH+ and CH- Scrolls up or down through the channels. 7 GUIDE Accesses the Interactive Program Guide (IPG). 8 USB Port Connects to peripheral devices. There are no compatible devices yet. 9 INFO Provides information on settings and IPG programs. 10 EXIT Exits menus, the IPG, and program information. 11 SETTINGS Accesses the Quick Settings and General Settings screens. 12 Power LED Illuminates when power is on. 13 Smart Card Slot Will eventually allow for transactions. Not yet operational. 14 Power Provides power to the unit. The unit is on when the LED is illuminated.

2 EXPLORER® TERMINALS AND PACE® TERMINALS (CONTINUED)

EXPLORER® 2200 AND 3250 HD FRONT PANEL

GUIDE CH+ INFO EXIT VOL- VOL+ SETTINGS CH- POWER BYPASS

123684 514713 9 10 11 12

1 Message Indicator Not yet operational. 2 Display Displays the channel numbers and time of day. 3 GUIDE Accesses the Interactive Program Guide (IPG). 4 Bypass Indicator This function is not available. 5 INFO Provides information on settings and IPG programs. 6 USB Port Connects to peripheral devices. There are no compatible devices yet. 7 EXIT Exits menus, the IPG, and program information. 8 SETTINGS Accesses the Quick Settings and General Settings screens. 9 Smart Card Slot Will eventually allow for transactions. Not yet operational. 10 SELECT Confirms or accesses onscreen options. 11 CH+ and CH- Scrolls up or down through the channels. 12 VOL+ and VOL- Increases or decreases volume. 13 Power Provides power to the unit. The unit is on when the LED is illuminated. 14 Power LED Illuminates when power is on.

PACE® 511 AND 550 HD FRONT PANEL

ch+

BYPASS HDTV vol- vol+ power display guide info exit settings

ch-

1 2 3 4 5867 9 10 11 12 13 1415

1 Power Lights green when your home terminal is on and red when it is off. 2 USB Connector Connects to peripheral devices. There are no compatible devices yet. 3 Bypass Indicator This function is not available. 4 Smart Card Slot Will eventually allow for transactions. Not yet operational. 5 Display Displays the channel numbers and time of day. 6 Message Indicator Not yet operational. 7 HDTV Lights for a high-definition source signal and during display setting (550 HD model only). 8 Display To select appropriate screen resolution, aspect ratio etc. (550 HD model only) 9 GUIDE Accesses the Interactive Program Guide (IPG). 10 INFO Provides information on settings and IPG programs. 11 EXIT Exits menus, the IPG, and program information. 12 SETTINGS Accesses the Quick Settings and General Settings screens. 13 VOL+ and VOL- Increases or decreases volume. 14 SELECT Confirms or accesses onscreen options. 15 CH+ and CH- Scrolls up or down through the channels.

3 BASIC INSTALLATION

BEFORE INSTALLING THE DIGITAL TERMINAL … • Locate the serial number, which is on a bar code on the back panel of the unit. Write it down here: ______• If the unit is plugged into an outlet that is controlled by a wall switch, make sure the switch is always in the ON position to enable updates to the Program Guide. • It is recommended that you use a surge protector with the unit.

SERIES 2000 - 3000 EXPLORER®

HOW TO CONNECT THE EXPLORER® TO A MONO OR STEREO TV

Explorer®

CABLE IN C ELECTRIQUE NE PAS OUVRIR ELECTRIQUE AUDIO CABLE AVIS: CATV CONVERTER RISK OF ELECTRIC SHOCK MADE IN MEXICO CAUTION DO NOT OPEN DIGITAL OUT RISQUE DE CHOC AUDIO S-VIDEO VIDEO L THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. CONNECTION OF THIS DEVICE R IN ANY OTHER FASHION MAY CAUSE 120 VA 120 VAC HARMFUL INTERFERENCE TO RADIO 60HZ 5A 60HZ 80W COMMUNICATIONS AND IS IN VIOLATION USB 1394 1394 OUT DATA OUT OUT OUT OF THE FCC RULES, PART 15. BYPASS

TV CABLE/ CABLE AUDIO 1OUT IN ANTENNA LEFT

RIGHT With splitter

to CABLE IN VIDEO IN 1 S-VIDEO IN of digital terminal OUT CABLE IN

OUT to CABLE IN of secondary TV

4 BASIC INSTALLATION (CONTINUED)

PACE® 511 TERMINAL

HOW TO CONNECT THE PACE® 511 TO A MONO OR STEREO TV

PACE® DC511P

POWER OUTLET for TV only 120V AC ~ 60Hz 4.2A max. THIS DEVICE IS INTENDED TO BE ATTACHED DIGITAL CAUTION! When servicing use only identical replacment parts. TO A RECEIVER THAT IS NOT USED TO RECEIVE ATTENTION! Pour toute réparation, n'utiliser que des pièces de rechange identiques. OVER-THE-AIR BROADCAST SIGNALS. R AUDIO IN L VIDEO IN AUDIO OUT CONNECTION OF THIS DEVICE IN ANY OTHER FASHION MAY CAUSE HARMFUL CABLE IN INTERFERENCE TO RADIO COMMUNICATIONS CAUTION ATTENTION RISK OF ELECTRIC SHOCK RISQUE DE CHOC ÉLECTRIQUE AND IS IN VIOLATION OF THE FCC RULES, DO NOT OPEN NE PAS OUVRIR PART 15. TO TV BYPASS 9V DC IR TRANSMIT IR RECEIVE 100mA max.

SA SERIAL NUMBER LABEL R AUDIO OUT L VIDEO OUT S-VIDEO OUT TV

CABLE TV With splitter

AUDIO 1OUT IN to CABLE IN LEFT of digital terminal OUT CABLE RIGHT IN

CABLE/ OUT ANTENNA VIDEO to CABLE IN of secondary TV S-VIDEO IN

If you own more than one TV and you are a Classic subscriber, you can use a splitter to watch an analog program on a second TV.

1. WARNING: Electric shock hazard! Unplug the TV and VCR before connecting or disconnecting any device cables. 2. Once the cables have been properly connected, plug the terminal and TV into an AC power source, turn on the TV, and tune to channel 03 with the TV remote control.

Do not press the Power key on the terminal yet! It takes two to three minutes for the terminal to be updated. Wait until the time is displayed on the front panel, then turn on the terminal.

AUDIO OUTPUT • Audio output from AUDIO OUT LEFT and RIGHT is stereo. • If you connect to S-VIDEO OUT, you must also connect LEFT and RIGHT AUDIO OUT on the unit to LEFT and RIGHT AUDIO IN on your TV or VCR to experience stereo sound.

5 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS

There are three remote controls for the digital terminals: the E2050-ER1, the RT-U43CO and the RC-U49C+. You can identify your model by examining the "5" key. • This key is oval on the E2050-ER1 and square on the RT-U43CO and RC-U49C+. • The RC-U49C+ is the one with the three buttons "MODE", "ALL" and "AUDIO" at the top.

MODELS E2050-ER1 AND RT-U43CO BUTTONS

LED indicator (RT-U43CO) LED indicator (E2050-ER1)

On/off for each device Displays channel information

Displays the Interactive Chooses interactive Program Guide (IPG) screen item

Page Up/Page Down

Displays settings Exits an application

Selects channels, up or down Selects an interactive screen item

Adjusts volume Selects favourites channels

Returns to last VCR and Video-on-Demand channel viewed (VOD) control keys

Controls the BYPASS option Switches between VCR and Video-on-Demand (VOD)

Controls your VCR’s TV/VCR function

The remote requires two alkaline AA batteries. A diagram inside the compartment of the remote indicates proper battery placement. Replace as needed, when the indicator light becomes dim or no longer illuminates.

6 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

These three remote controls have different programming procedures for their TV and VCR mode keys, as well as different VOD/VCR keys. It’s therefore important that you follow the instructions for your particular model.

MODEL RC-U49C+ BUTTONS

Selects device being On/off for each device operated. Press MODE, then… CBL - for Cable mode Displays channel TV - for TV mode information VIDEO - for VCR/DVD mode AUDIO - for Audio mode Chooses interactive Displays the Interactive screen item Program Guide (IPG) Page Up/Page Down Displays settings Exits an application

Mutes volume Selects channels, up or down Selects an interactive On-screen decision buttons screen item

Selects favourites Adjusts volume channels Returns to last VCR and channel viewed Video-on-Demand (VOD) control keys Controls the Switches between VCR and BYPASS option Video-on-Demand (VOD) Controls your VCR’s Programmable TV/VCR function favourite channel

Stretch & Zoom Programmable Functions favourite channel

7 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

PROGRAMMING THE E2050-ER1 REMOTE CONTROL

This step is not essential, but allows you to use the digital terminal remote control with your TV and VCR.

How to Program the TV Mode Key 1. Turn on the TV set. 2. Point the remote control away from the digital terminal, the TV and the VCR. 3. On your remote control, press and hold TV and SELECT at the same time until the LED on the remote blinks twice. 4. Using the remote control keypad, enter your TV’s 3-digit setup code (the codes are listed in the appendix on page 68); the LED should blink once each time you enter a digit. When the three digits have been entered correctly, the LED blinks twice. If it doesn’t blink twice, try another code. 5. Once you have found the correct code, point the remote control at the TV set and press POWER. 6. If the TV turns off, write the code you used here: TV ______7. If your TV or VCR brand is not listed in the appendix or if none of the codes works, refer to "How to Search for Codes", below.

How to Program the VCR Mode Key 1. Turn on the VCR and move the VCR/VOD slide switch to the VCR position. 2. Repeat the steps described under "How to Program the TV Mode Key", substituting the VCR key for the TV key. 3. Write the code you used here: VCR ______

Located in the bottom right corner of the remote, the VCR/VOD key is used to activate the dedicated Video-on-Demand and VCR keys.

• Slide it to the VOD position when using Video-on-Demand, and to the VCR position when using the VCR.

How to Search for Codes 1. Point the remote control away from your TV or VCR, depending on which one you are programming. 2. To search for TV codes, press and hold TV and SELECT at the same time until the LED on the remote blinks twice. or To search for VCR codes, press and hold VCR and SELECT at the same time until the LED on the remote blinks twice. 3. Slowly enter the code 9 9 1; the LED should blink once each time you enter a digit. When the three digits have been entered correctly, the LED blinks twice. 4. Point the remote control at the TV or VCR, and press TV or VCR. If the device turns off, go to step 5. If the device remains on, start again from the beginning of step 4. 5. Press SELECT to confirm a valid code; the LED blinks twice. 6. Point the remote toward the device you programmed, and power on and off to confirm operation. 7. You now need to identify the code you just found.

8 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

How to Identify Programmed Codes 1. Point the remote control away from the digital terminal , TV and VCR. 2. To identify the TV code, press and hold TV and SELECT at the same time until the LED on the remote blinks twice. or 2. To identify the VCR code, press and hold VCR and SELECT at the same time until the LED on the remote blinks twice. 3. Slowly enter the code 9 9 0; the LED should blink once each time you enter a digit. When the three digits have been entered correctly, the LED blinks twice. 4. Press 1 on the keypad, then count the LED blinks. The number of blinks indicates the first digit in the code. If the LED doesn’t blink, the digit is 0. 5. Press 2 on the keypad, then count the LED blinks. The number of blinks indicates the second digit in the code. 6. Press 3 on the keypad, then count the LED blinks. The number of blinks indicates the third digit in the code.

How to Program the Volume Control This step is not essential, but it lets you better control the volume on your devices. You must have already completed TV setup as outlined in the How to Search for Codes section of this guide.

1. Point the digital terminal remote control away from the digital terminal, TV and VCR. 2. Press and hold the CBL and SELECT keys at the same time until the LED on the remote blinks twice. 3. Slowly enter the code 9 9 3; the LED should blink once each time you enter a digit. When the three digits have been entered correctly, the LED blinks twice. 4. Press TV to control your television volume from the digital terminal remote control, or CBL to control your digital terminal volume from the digital terminal remote control. The LED blinks twice to confirm a valid selection. 5. Point the remote toward the digital terminal and adjust the volume to confirm operation.

Before using the volume control feature for the first time, set the volume to three-quarters using the TV remote control. Use the digital terminal remote for all subsequent volume changes.

PROGRAMMING THE RT-U43CO REMOTE CONTROL

How to Program the TV Mode Key 1. Turn on the TV set, then press and hold the TV and SELECT keys at the same time until the LED stays lit. 2. Press and hold the CH+ key (Point and Press™ method) until the TV set turns off. As soon as it turns off, release the CH+ key. or 2. Refer to the list of TV codes on page 68 and enter the code for your TV brand. If there are several, try them one at a time until the TV turns off. 3. Press the MUTE key. If the TV turns on, press the TV key to lock in the code. The LED will blink and go out. If the TV does not turn on, repeat steps above until you can turn the TV on and off. 4. Write the code and your TV’s brand here: ______

If, when using the Point and Press™ method, you find a code that turns your TV off but not back on, you may have gone past the correct matching code. Try pressing CH- one step at a time until you find a code that turns your TV back on.

5. If you found the code using the Point and Press™ programming method refer to the section 3-Digit Code Number Readback.

9 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

How to Program the VCR Mode Key 1. Turn on the VCR or DVD player, then press and hold the VCR and SELECT keys until the LED stays lit. 2. Repeat the steps described under How to Program the TV Mode Key, substituting the VCR key for the TV key. 3. Write the code and your TV brand here: ______Write the code and your DVD brand here: ______4. If you found the code using the Point and Press™ programming method, refer to the section 3-Digit Code Number Readback, below.

Located in the bottom right corner of the remote, the VCR/VOD key is used to activate the dedicated Video-on-Demand and VCR keys. The colour of the remote control’s LED tells you which function has been activated. • Press the VCR/VOD key. If the LED is red, the remote is in Video-on-Demand mode; if the LED is green, it is in VCR mode.

How to Program a TV/VCR Combination Unit 1. Follow the steps described under How to Program the TV Mode Key and How to Program the VCR Mode Key. 2. In the space provided, write the code for the TV ______and VCR ______3. If you found the code using the Point and Press™ programming method, refer to the section 3-Digit Code Number Readback, below.

You cannot use the Point and Press™ method to program the VCR functions of the TV/VCR.

3-Digit Code Number Readback 1. For the TV code, press and hold the TV and SELECT keys at the same time until the LED stays lit. 2. Press the INFO key. The LED will "blink back" the code numbers, with a 1-second interval between each digit of the code. Example: For code "035", the indicator light will blink 10 times, then 3 times, then 5 times. Once you have found the code, write it down here for future reference ______3. For the VCR code, follow steps 1 and 2 using the VCR and SELECT keys. Once you have found the code, write it down here for future reference ______4. For the terminal code, follow steps 1 and 2 using the VCR and SELECT keys. Once you have found the code, write it down here for future reference ______

10 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

How to Program the Volume Control 1. Press and hold the CBL and SELECT keys at the same time until the LED stays lit. 2. Press the VOL+ key, and then the CBL key. The LED will blink twice and go out. 3. To control the volume through the TV again, repeat step 1 and, at step 2, press the VOL+ and TV keys.

How to Program the SmartKeys™ You can program the CBL and TV keys so that whenever either is pressed, several tasks take place in sequence.

To turn on the terminal, turn on the TV, and tune to channel 3 with the press of one button 1. Press and hold the CBL and SETTINGS keys at the same time until the LED stays lit. 2. In this order, press CBL, TV, 0, 3. The LED light will blink and stay lit. 3. Press CH+ to lock in this setting; the indicator light will blink and go out. 4. To return the CBL button to its normal default setting, repeat step 1, then press CH-.

To turn on the TV and tune to channel 3 with the press of one button

Important: When using SmartKeys™ to transmit a series of button presses, be sure to keep your remote aimed at the devices to ensure all functions are received in their entirety.

1. Press and hold the TV and SETTINGS keys at the same time until the LED stays lit. 2. In this order, press TV,0,3. The LED light will blink and stay lit. 3. Press CH+ to lock in this setting; the LED will blink and go out. 4. To return the TV button to its normal default setting, repeat step 1, then press CH-.

How to Reset the Remote Control 1. Press and hold the CBL and SELECT keys at the same time until the LED stays lit. 2. Press the SETTINGS key twice; the LED will blink and go out.

11 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

PROGRAMMING THE RC-U49C+ REMOTE CONTROL

Point and Press® Programming This method allows you to program the remote control without using codes. Instead, the remote control automatically finds the correct command that you select in a variety of codes until you find the code that operates your device. You then lock in the correct code as described below.

When using this method, there are several important points to remember:

• The order in which you program your electronic devices is not important.

• There may be several codes that turn your electronic devices on/off (or perform other functions). Once you lock-in a code, be sure to check the available functions for that device (i.e. TV - Vol+/-, Mute, TV Input (TV/VCR button), VIDEO - Play, Stop, Rew..., AUDIO - Volume/Mute) to see if they are operating.

• While the remote is searching for the correct setup code(s) for your electronic devices, it is possible that other (previously programmed) devices may turn on/off (or perform other functions). If this occurs, continue pressing the CH+ or CH- buttons until you find the correct code for the device you are programming.

• It may take several minutes for the remote to find the correct code that turns your device on/off (or performs another selected function). During this time, the POWER/MODE buttons will illuminate in fast-rotation (i.e. CBL > TV > VIDEO > AUDIO > CBL..).

Programming your electronic devices using CH+ or CH- buttons (Point and Press® method) 1. Turn on all the electronic devices (TV, VCR, DVD, AUDIO) you want to program the remote to operate. 2. On your remote control, press and hold SELECT, then MUTE together until the POWER/MODE buttons illuminate in slow rotation (i.e. CBL > TV > VIDEO > AUDIO > CBL..). 3. Press and hold the CH+ button until one device turns off. While you are pressing the CH+ button, the POWER/MODE buttons will illuminate in fast-rotation. As soon as one device turns off, release the CH+ button. 4. Press MUTE button. a. If the device that turned off... turns back on, press SELECT to lock in this code. The POWER/MODE buttons will blink 3-times and go out. or b. If the device that turned off... does not turn back on, press CH- one step at a time until that device turns back on. Each time you press the CH- button, the POWER/MODE buttons will illuminate once in reverse fast-rotation (i.e. AUDIO > VIDEO > TV > CBL). 5. Once you have found a code that turns the device on/off, press SELECT to lock in this code. The POWER/MODE buttons will blink 3-times and go out. 6. Repeat steps 2 to 5 above for each of the remaining electronic devices you wish to program the remote to operate.

12 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

Code Number Readback To identify the 3-digit setup codes stored under the Point and Press® programming method, follow these steps: 1. For the TV code, press and hold the TV and SELECT keys at the same time until the TV button illuminates. 2. Press the INFO key. The TV button will "blink back" the code numbers, with a 1-second interval between each digit of the code. Example: For code "035", the indicator light will blink 10 times, then 3 times, then 5 times. Once you have found the code, write it down here for future reference ______3. For the VCR code, follow steps 1 and 2 using the VCR and SELECT keys. Once you have found the code, write it down here for future reference ______4. For the DVD code, follow steps 1 and 2 using the VCR and SELECT keys. Once you have found the code, write it down here for future reference ______5. For the AUDIO code, follow steps 1 and 2 using the AUDIO and SELECT keys. Once you have found the code, write it down here for future reference ______

Located in the bottom right corner of the remote, the VCR/VOD key is used to activate the dedicated Video-on-Demand and VCR keys. • Slide it to the VOD position when using Video-on-Demand, and to the VCR position when using the VCR.

CODE-ENTRY PROGRAMMING

How to Program the TV Mode Key 1. Turn on your TV. On your remote control, press and hold SELECT, then MUTE together until the POWER/MODE buttons illuminate in slow rotation (i.e. CBL > TV > VIDEO > AUDIO > CBL..). 2. Refer to the list of TV Setup Codes on page 68. Using the remote control keypad, enter your 3-digit setup code. You may have to enter several different codes until your TV turns off. 3. As soon as you have entered a 3-digit code that turns your TV off, press MUTE. If the TV turns back on, press SELECT to lock in the code. The POWER/MODE buttons will blink 3 times and go out. If the TV does not turn back on, enter a different 3-digit setup code until your TV turns back on. Then press SELECT to lock in the code. The POWER/MODE buttons will blink 3 times and go out. 4. If the TV turns on, write the code you used here: TV ______Note : If your TV or VCR/DVD brand is not listed in the appendix or if none of the codes works, refer to "Point and Press® Programming" section.

How to Program the VCR/DVD Mode Key 1. To program your VCR or DVD, repeat steps 1 to 4 above, substituting the TV indications for your VCR. 2. Write the code you used here: VCR ______DVD ______

How to Program a TV/VCR Combination Unit 1. First, turn on your TV/VCR combination device and install a VHS tape. 2. Next, program your remote to operate the TV functions. Using the Code Entry Programming method described above, find a TV Setup Code that operates the TV functions (Power, Vol. +/-, Mute) of your TV/VCR unit. 3. Using the Code Entry Programming method described above, enter, lock and test each 3-digit VCR Setup Code for your brand until a code is found that operates the transport functions of your TV/VCR unit.

13 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

ALL button Once you have programmed each of your devices, press ALL button to turn all of them on/off with a single button press. You can also program the ALL button to tune your TV to its correct output channel (usually 3).

Programming the ALL Button 1. Press MODE, then CBL to select the remote’s cable mode. 2. Press SETTINGS, then ALL together until the TV button illuminates. 3. Press [0] , then [3] .

• Your TV output channel may also be 2 or 4. • Depending on your TV brand, the channel may have to be entered as 3, 03 ou 003.

4. Press CH+ to store the TV channel. The TV button will blink 3-times and go out.

Using the ALL button When pressing the ALL button, be sure to keep the remote control aimed at your electronic devices until your electronic devices turn on or off.

Resetting the ALL button 1. Press MODE, then CBL to select the remote’s cable mode. 2. Press SETTINGS, then ALL together until the TV button illuminates. 3. Press CH+. The TV button will blink 3-times and go out.

M1, M2 buttons Your remote has 2 Channel Memory Buttons – M1 and M2. Each of these buttons can store up to 5 cable channels. Each cable channel can be up to 5-digits. Some or all of your remote’s Channel Memory Buttons may come pre-tuned to channels or functions selected by your cable operator. If they have not been pre-tuned by your cable operator, they can be programmed as follows:

Programming M1 and M2 buttons To program the M1 button to cable channels 1, 12, 123, 231 and 17, follow these steps: 1. Press M1, then CBL together until the CBL button illuminates. 2. Enter each channel as follows: a. Enter 1st channel # - 001. b. Press CH+ to advance to next channel # setting. c. Enter 2nd channel # - 012. d. Press CH+ to advance to next channel # setting. e. Enter 3rd channel # - 123. f. Press CH+ to advance to next channel # setting. g. Enter 4th channel # - 231. h. Press CH+ to advance to next channel # setting. i. Enter 5th channel # - 017. 3. Press M1 to store the above channels. The CBL button will blink 3-times and go out. To store fewer than 5 channels, you can press the M1 button any time after entering a complete channel number. 4. Repeat the above steps to program the M2 button. Follow the example in step 1, but press M2, then CBL together until the CBL button illuminates.

14 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

Using M1, M2 buttons Using the programmed channels (previous page) as an example… 1. Press M1 Cable set-top terminal tunes to channel 001. 2. Press M1 again – Cable set-top terminal tunes to channel 012. 3. Press M1 again – Cable set-top terminal tunes to channel 123. 4. Press M1 again – Cable set-top terminal tunes to channel 231. 5. Press M1 again – Cable set-top terminal tunes to channel 017. 6. Press M1 again – Cable set-top terminal tunes to channel 1…. repeat.

Whenever a Channel Memory button is pressed, the function of the transport buttons will automatically switch back to Cable.

When pressing the M1 button, be sure to keep the remote control aimed at your Cable set-top terminal to ensure the full channel numbers are received in their entirety.

Resetting M1, M2 buttons To reset M1 and M2, follow these steps: 1. Press M1, then CBL together until the CBL button illuminates. 2. Press M1. The CBL button will blink 3-times and go out.

Resetting # button The # button comes pre-set to operate the Zoom function of your digital set-top terminal. In the unlikely event this button stops performing this function, it may need to be reset. To reset the # button to its factory default setting, follow these steps: 1. Press #, then CBL together until the CBL button illuminates. 2. Press #. The CBL button will blink and go out.

How to Program the Volume Control When you first program your remote, volume/mute are controlled through your TV (except AUDIO which defaults to the AUDIO device). The volume control options in each mode of the remote are:

CBL TV (default), Cable or Audio. TV TV (default), Cable or Audio. VIDEO TV (default), Cable or Audio. AUDIO AUDIO device (default), Cable or TV.

To control volume/mute through your Cable set-top terminal in the remote’s cable mode… 1. Press CBL, then SELECT together until the CBL button illuminates. 2. Press VOL+, then CBL for Cable volume. The CBL button will blink 3-times and go out. To return volume control to your TV, repeat step 1, then press VOL+, then TV in step 2.

15 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

How to Program the SmartKeys™ Your remote has two SmartKeys™ - CABLE and TV that operate in its cable mode. Each SmartKey™ can be programmed to transmit multiple functions.

Programming and using the CBL SmartKey™ The CBL button normally turns on/off your cable set-top terminal. To program the CBL button to transmit multiple pre-programmed functions, follow the steps below:

1. Press MODE, then CBL to select the cable mode of your remote. 2. Press CBL, then SETTINGS together until the CBL button illuminates. 3. Press the option number below for the desired functions: Option Pre-Programmed to turn on… [1] Cable & TV - tune TV to Ch 3 [2] Cable & TV - tune TV to Ch 2 [3] Cable & TV - tune TV to Ch 4 [4] Cable, TV & VIDEO - tune TV to Ch 3 [5] Cable, TV & VIDEO - tune TV to Ch 2 [6] Cable, TV & VIDEO - tune TV to Ch 4 [7] Cable, TV, VIDEO & AUDIO - tune TV to Ch 3 [8] Cable, TV, VIDEO & AUDIO - tune TV to Ch 2 [9] Cable, TV, VIDEO & AUDIO - tune TV to Ch 4 [0] Cable only (default) 4. The CBL button will blink 3-times and go out, storing the selected option.

Programming and using the TV SmartKey™ The TV button normally turns on/off your TV. To program the TV button to transmit multiple pre-programmed functions, follow the steps below:

1. Press MODE, then CBL to select the cable mode of your remote. 2. Press TV, then SETTINGS together until the TV button illuminates. 3. Press the option number below for the desired functions: Option Pre-Programmed to turn on… [1] TV - tune TV to Ch 3 [2] TV - tune TV to Ch 2 [3] TV - tune TV to Ch 4 [0] TV only (default) 4. The TV button will blink 3-times and go out, storing the selected option.

Important: When using SmartKeys™ to transmit a series of button presses, be sure to keep your remote aimed at the devices to ensure all functions are received in their entirety.

16 E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS (CONTINUED)

Mode Lock™ Your CheckMate® IV remote can be set-up in two different operating modes - "locked" and "unlocked". From the factory, it is set in its "locked" mode, which means it will operate all the functions of your cable set-top terminal, plus a limited number of functions of your TV, VCR, DVD devices. In its locked mode, your remote is unable to change channels on your TV device.

By comparison, in its "unlocked" mode, it can still operate all the functions of your cable set-top terminal, but more of the functions of your TV, VCR and DVD devices.

The following steps will allow you to set your remote to its "unlocked" mode, or reset it to its "locked" mode.

To "unlock" your remote for multi-device operation… 1. Press CBL, then MUTE together until the CBL button illuminates. 2. Press [9, 9, 9]. The CBL button will blink 3-times and go out.

To "lock" your remote in its cable operating mode for single-device operation... 1. Press CBL, then MUTE together until the CBL button illuminates. 2. Press [0, 0, 0]. The CBL button will blink 3-times and go out.

TV/VCR Input In the remote's Cable and TV modes, this button operates the TV Input function on your TV. In the remote's VIDEO mode, this button changes the TV/VCR function on your VCR.

You can program this button so that in the remote's cable mode, TV/VCR will operate the TV/VCR function on your VCR, eliminating the need to change modes on the remote.

To program the TV/VCR button to operate your VCR... 1. First activate CBL mode. 2. Press TV/VCR, then SELECT together until the CBL button illuminates. 3. Press VIDEO. The CBL button will blink 3-times and go out.

To return this button to operate the TV Input function on your TV, repeat step 1, then press TV in step 2.

17 INTERACTIVE PROGRAM GUIDE

Press the GUIDE button and the Interactive Program Guide (IPG) displays the list of upcoming programs for the next days. These programs can be sorted by channel, theme or title.

Current channel Current program

Title and broadcast time of selected Program titles and program upcoming schedule

Browse by (channel, theme, title) Displayed Browsing instructions schedule date

The digital terminal cannot display both a standard and a HD video at the same time. When watching a HD formatted TV program and calling the IPG, the top right video will therefore be replaced by a black shape.

How to Browse by Channel 1. Press GUIDE; the program you are watching is highlighted. 2. Use the and arrows to move through the channels, and the and arrows to move through the time slots.

How to Browse by Theme 1. When the guide is onscreen, press , choose Theme, then press SELECT. 2. Press the arrow, choose a theme and press SELECT. 3. Use the and arrows to move through the titles.

How to Browse by Title 1. When the guide is onscreen, press , choose Title, then press SELECT. 2. Press the , choose the first letter of the program in question and press SELECT. 3. Use the and arrows to move through the titles.

• To tune the selected program in the current time slot, highlight it and press SELECT. • To view the schedule for the next days, press , highlight the date for the available day, then press SELECT.

At any time, you can press the INFO button twice for more information on the selected program. After browsing through the IPG, press to go back to where you started.

How to Schedule a Reminder 1. Press GUIDE, highlight a program and press SELECT. 2. Highlight Set a Reminder and press SELECT; the chosen title is now in green.

18 PAY PER VIEW (PPV)

Indigo and Viewer’s Choice feature uninterrupted films and special events that can be ordered at any time using the IPG. Charges for these programs will appear on your next month’s bill. • Channel 300 is the preview channel for Indigo, and 350, that for Viewer’s Choice. Watch these channels for an overview of current and upcoming films.

How to Order a Film or Event •Press GUIDE and browse through the 300 series channels to see the featured titles. Highlight the title that interests you, press SELECT and follow the onscreen instructions. or • Tune to the channel broadcasting the film and follow the onscreen instructions.

How to Cancel a Film or Event •Press SETTINGS twice to call up the General Settings screen. Select PPV: Purchases. Press SELECT and enter your PIN. Choose the film of event you wish to cancel. Press SELECT to cancel, then to confirm cancellation.

PPV PIN: To order a film or event, you must enter a PIN. The default PIN is 0000. We recommend that you change your PIN upon placing your first order. To do so, you need only enter a new four-digit PIN when the PIN window appears onscreen. If you forgot your PIN, contact Customer Technical Support (see page 70).

PARENTAL CONTROL The Parental Control feature works in tandem with the Block feature found on the General Settings screen. You decide the times, ratings or channels to block: all you have to do is activate the Parental Control PIN. How to Block Times, Channels or Program Ratings •Press SETTINGS twice, highlight Block: Channels, Block: Rating or Block: Time New, and press SELECT. Set the blocks by following the onscreen instructions. How to Activate Parental Control 1. Press SETTINGS twice, highlight Block: PIN and press SELECT. 2. Press and enter a PIN. The default PIN is 0000; we recommend that you change it. Enter the new PIN a second time. How to Deactivate Parental Control 1. Press SETTINGS once or twice to display the Quick Settings or General Settings screen, and follow the instructions, or tune to one of the blocked channels and follow the onscreen instructions.

19 VIDEO ON DEMAND

Video on demand and Subscription services on demand offer you hundreds of movies and special events that you can view whenever you want in the comfort of your own home.

Important Make sure the VCR/VOD button is on VOD mode.*

On VOD mode, the flasher si red.

* With the Personal Video Recorder (PVR), there is no VOD button on the remote control; tune in to channel 900 to activate the VOD mode. You cannot record illido On Demand movies on the PVR’s hard disk.

ORDERING A MOVIE 1. Press on . If the interactive menu is on, select Video on demand and press SELECT. Otherwise, tune in to channel 900. 2. Choose a category, or a sub-caterogy, a movie title and press SELECT after each choice. 3. Press SELECT again to order the movie, enter you Pay-Per-View PIN and press SELECT. The default Pay-Per-View PIN is 0000.

To cancel the order, press now. After this step, you won’t be able to cancel the movie rentral.

4. Press to confirm the order and start the movie.

RESUME VIEWING 1. In the menu, click on Resume Viewing and press SELECT. 2. Choose the movie title and press SELECT. The movie will start where you left off. 3. To go back to the beginning, press

To exit Video on demand, press EXIT.

20 SETTINGS

QUICK SETTINGS The Quick Settings screen displays the most frequently used functions and settings:

• Add a channel to (or remove it from) your Favourites list • Turn Parental Control ON/OFF • Start recording • Set Sleep Timer • Set SAP (Second Audio Program) language • Switch Caption OFF/ON or ON with Mute (Explorer® 3100 HD and 3250 HD only) • Block or unblock the current channel • Set Picture Size (Explorer® 3250 HD only) How to Display Quick Settings 1. Press the SETTINGS key once to display the Quick Settings screen, highlight an option, and press SELECT to modify it. 2. Press the EXIT key to leave Quick Settings and return to the current channel.

For more information on the options available in Quick Settings, press the SETTINGS key twice to display the General Settings screen, highlight an option, and press the INFO key.

GENERAL SETTINGS The General Settings screen lets you customize the terminal’s display features and set the timers.

• Press the SETTINGS key twice, highlight an option, and press the INFO key to see what the option does.

Options Options Audio: Digital Out Language: Screen Audio: Range Purchase: PINPPV: Purchases Audio: Volume Ctrl Set: A-C Outlet Block: Channels Set: Color Scheme Block: PIN Set: Output Chan Block: Rating Set: VCR Commander Block: Time New Timer: All CC: Background* Timer: Rewind New CC: Characters* Timer: Sleep CC: Options* Timer: Turn Off CC: Source* Timer: VCR New Display: Power Off Display: Power On Timer: Wake-Up Language: Audio Viewer: Favourites Language: Keyboard Viewer: Power On

* Explorer® HD only

21 FREQUENTLY ASKED QUESTIONS

Q 1. I forgot my Parental Control PIN, and it’s blocking access to certain channels. What should I do? A 1. You need to call Customer Technical Support to reset your PIN. Warning: only the principal account holder is authorized to make this request.

Q 2. I want to order an Indigo or Viewer’s Choice film, but a telephone number and error code 159 are displayed onscreen. What should I do? A 2. You may still order the film. Press GUIDE, select the channel broadcasting the film, press INFO, and dial the telephone number that appears at the bottom of the synopsis. To keep this situation from recurring, contact Customer Technical Support.

Q 3. I want to order an Indigo or Viewer’s Choice film, but a telephone number and error code 166 are displayed onscreen. What should I do? A 3. You should immediately dial the telephone number displayed onscreen to speak to Customer Service.

Q 4. On a number of channels, the image freezes, becomes dark, or breaks up into little squares. What should I do? A 4. Unplug the unit from the wall outlet, then plug it back in again. Wait until the time is displayed on the front panel, then turn on the unit and tune to a channel. If the problem persists, contact Customer Technical Support.

Q 5. The digital terminal’s front display panel is displaying a code other than the time and channel. A 5. Unplug the unit from the wall outlet, then plug it back in again. If the problem persists, contact Customer Technical Support.

Q 6. Can I reset the time on the terminal front display panel? A 6. No. The time displayed is regulated by the terminal’s internal clock (it is changed automatically between Eastern Daylight Time and Eastern Standard Time twice a year). Depending on the screen language chosen, however, you can choose to have the time displayed on a 12-hour (English, Spanish) or a 24-hour (French) clock. To change the time display, press SETTINGS twice and select Language: Screen.

Q 7. When I press INFO or change channels, the program titles are displayed along the bottom of the screen, but when I press INFO a second time to view program details, the description does not appear. What should I do? A 7. You need to reload the Interactive Program Guide: press GUIDE to access the Interactive Program Guide, then press INFO. A few seconds later, the Interactive Program Guide descriptions will be reloaded. If the problem persists, contact Customer Technical Support.

Q 8. I notice that my terminal responds more slowly when I change channels or view the Interactive Program Guide. A 8. Unplug the unit from the wall outlet, then plug it back in again. Wait until the time is displayed on the front panel, then turn on the unit. Contact Customer Technical Support if the problem recurs frequently.

Q 9. There’s no sound coming from the unit. What should I do? A 9. Make sure the MUTE key has not been activated on either the TV set or terminal. Make sure the Audio: Digital Out is not displaying Dolby Digital; if it is, select Other. If the problem persists, contact Customer Technical Support.

Q 10. I’m getting the wrong audio for the program I’m watching. What should I do? A 10. Make sure the TV set’s SAP (Second Audio Program) setting has not been activated. Make sure your terminal’s SAP setting is set to the right language.

Q 11. In analog mode, I was able to access the image from my apartment building’s surveillance camera through my TV. Can I still do this? A 11. Yes. In digital mode, you need only tune to channel 950 to view the image from your building's camera (if this service is available).

22 FREQUENTLY ASKED QUESTIONS (CONTINUED)

Q 12. The letters REC are on the front display panel of the digital terminal, and the terminal is no longer responding to my commands. What should I do? A 12. The letters REC are displayed when a program is being recorded. In this case, the terminal is locked automatically so as not to interrupt the recording in progress. Press the EXIT key to unlock the terminal.

Q 13. My digital terminal remote control is not working. What should I do? A 13. Press and hold the CBL and SELECT keys at the same time until the LED on the remote blinks twice. Then enter the code 8 9 1 and reprogram the mode keys.

Q 14. I ordered a Viewer’s Choice film by mistake. Can I cancel my order? R 14. Yes. Press SETTINGS twice, highlight PPV: Purchases and press SELECT; highlight Pending and press SELECT; highlight the title you want to cancel, then press SELECT. When the Confirmation screen is displayed, press to confirm the cancellation.

Q 15. I want to order an Indigo or Viewer’s Choice film, but the film’s description isn’t displayed on the channel showing it. R 15. You can still order this film. Press GUIDE, select the channel broadcasting the film, press INFO, and dial the telephone number that appears at the bottom of the synopsis. To keep this situation from recurring, contact Customer Technical Support.

Q 16. Can I order a film on the high-definition Indigo or Viewer’s Choice channels, even if I don’t have an HD digital terminal? R 16. Technically, yes; but you won’t have any sound or picture, because the film can’t be decoded without the HD digital terminal. And you will be billed for the film regardless, since the system still records your order. To avoid this situation, we recommend that you use the Parental Control feature to block access to these channels.

Q 17. When I use the Digital Audio output to connect my digital terminal to my home theatre system, I have no sound on a few channels. I don’t experience this problem when I connect my digital terminal directly to my TV. R 17. Most stations broadcast in Dolby Digital Stereo (two channels), but there are a few stations that broadcast in PCM audio format. Your home theatre should be able to detect the audio format and adjust your system accordingly. If you have no sound on a few stations, your system may be having trouble detecting the audio format. You can solve the problem by enabling manual mode on your home theatre receiver and selecting the appropriate format (PCM/Dolby). You can also select the "Digital Audio: Other" setting in the General Settings menu of your digital terminal. Your terminal will convert the audio from all channels to PCM format, and you will no longer need to make audio settings manually. If you choose this setting, however, you must reset the terminal to Dolby Digital mode when you want to watch a program broadcast in Dolby Digital 5.1.

Q 18. I’ve checked the connections, but I still have no sound on channel 350 when I use the Digital Audio output. R 18. On the IIlico terminal, 350 is an analog channel, which is why there is no signal for this channel when using the Digital Audio output. To get sound on channel 350, you need to connect the analog audio outputs to your home theatre receiver.

Q 19. The time is displayed on the front panel of my terminal, but I have no image on my TV (black or blue screen). R 19. Ensure that your digital terminal is powered on (the green Power indicator should be lit), and press INFO on your remote control:

• If the INFO strip appears at the bottom of your screen but the rest of the screen remains black, try tuning to another channel. If you still have no image, unplug your terminal from the electrical outlet, then plug it back in. If the problem persists after the terminal resets, contact Customer Technical Support.

• If the INFO strip does NOT appear at the bottom of your screen, it means your peripherals are not connected properly. Re-check your connections in the user’s manual, and ensure that your equipment is tuned either to channel 3 or LINE, based on your chosen connections.

The telephone numbers for Customer Service and Customer Technical Support are listed on page 70.

23 TO OPTIMIZE SOUND AND IMAGE QUALITY

Video Equipment • Digital terminals are equipped with an S-Video (Separate Video) output connector, which provides superior image quality compared to standard video (composite) connections. If your peripherals are equipped with this type of input, we recommend that you use it.

Audio Equipment • The coaxial output (RF) from digital terminals is monaural (which means it transmits sound in MONO only). If your equipment supports stereo sound or you connect your terminal to a home theatre system, you are better off not using this output as your main connector. • All digital terminals are equipped with RCA analog audio output (left and right channels) and a coaxial digital audio output connector (S/P DIF). Use the RCA outputs to connect your terminal directly to your TV, VCR, or standard sound system. • If you use your digital terminal with a home theatre receiver that has a digital audio decoder (Dolby Digital, DTS, etc.), we recommend that you connect the receiver’s AC-3/PCM Digital In inputs to the terminal’s Digital Audio Out output. This will provide you with superior sound quality compared to standard analog audio, and you will be able to enjoy programs broadcast in Dolby Digital (AC-3) Surround, Pro-Logic Surround and 5.1. • If your home theatre receiver is not equipped with S/P DIF input for digital audio, or if it is already in use and only an optical input is available, you can purchase an S/P DIF optical converter. • An RCA cable can be used for a digital audio connection if the two devices are less than 2 metres (6 feet) apart. At greater distances, it is preferable to use a cable specially designed for the S/P DIF format.

Digital Terminal Settings To optimize sound quality for your system, we recommend the following settings: 1. Press SETTINGS twice to call up the General Settings screen. 2. Select Audio: Volume Ctrl, and then Fixed. 3. Program your remote control to handle volume control through your television (see pages 8 to 17). 4. If your system does not use digital audio output (S/PDIF), call up the General Settings screen and select Audio: Range, then Narrow. 5. If you are using digital audio output (S/PDIF), select Audio: Digital Out, then Dolby Digital.

Connector Cable Quality • You may require different types of cables to properly connect your digital terminal (RF and RCA, but also S-VIDEO, optical, S/P DIF and Component cable). Certain basic cables come with your terminal, but if you need to purchase additional connectors, it is extremely important to buy with quality in mind. Good conductivity and insulation will help you get the most out of your equipment. • RF cables vary in quality. Those supplied by Vidéotron meet quality standards for optimal results. If you need to use additional coaxial cables, avoid the type that does not screw in (push-in cables), as they do not provide a solid connection and can result in signal loss.

24 LINE FUNCTION

Based on how you choose to connect your devices, the LINE function can be vital for using your digital terminal with your TV, VCR and DVD player. Use the LINE function to select the audio/video inputs to send a signal from one device to another (e.g. from the digital terminal to your TV screen).

Names used for the LINE function vary from device to device, as do the methods used to select it. The most common designations for the LINE function are:

Line, TV/VIDEO, Input select, Input, AV, AUX, AVX, CAM (please refer to your devices’ instruction manuals).

For example, when a VCR is connected to the Video1 inputs of a TV (RCA inputs): to obtain a signal from the VCR, you must set the TV to display the sound and picture arriving through the Video1 inputs. To do so, simply select the TV input (or source). Likewise, if the VCR is connected to the Video2 inputs, select Video2, and so on.

Instructions provided further on this manual will often direct you to set your TV or VCR to LINE mode.

Note: Your VCR may require you to tune to channel 00, 01, 91 or 99 to select the appropriate audio/video input.

25 OTHER CONNECTIONS

SERIES 2000 - 3000 EXPLORER®, TV AND MONO OR STEREO VCR

TV CABLE/ VCR AUDIO 1OUT IN ANTENNA LEFT L CABLE CABLE RIGHT S-VIDEO IN VIDEO AUDIO OUT IN IN OUT R

VIDEO IN 1 S-VIDEO IN OUT

Explorer®

CABLE IN C AVIS: AUDIO CABLE NE PAS OUVRIR ELECTRIQUE CATV CONVERTER RISK OF ELECTRIC SHOCK MADE IN MEXICO CAUTION DO NOT OPEN DIGITAL OUT RISQUE DE CHOC AUDIO S-VIDEO VIDEO L THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. CONNECTION OF THIS DEVICE R IN ANY OTHER FASHION MAY CAUSE 120 VA 120 VAC HARMFUL INTERFERENCE TO RADIO 60HZ 5A 60HZ 80W COMMUNICATIONS AND IS IN VIOLATION USB 1394 1394 OUT DATA OUT OUT OUT OF THE FCC RULES, PART 15. BYPASS

CABLE With splitter

to CABLE IN of digital terminal Connecting the AUDIO wires is not essential OUT CABLE but will provide stereo sound with the IN proper equipment OUT to CABLE IN of VCR

The terminal's S-VIDEO connector Remove wire connecting CABLE OUT provide a superior image quality. of terminal to CABLE IN of VCR

To make it easier to record programs, you can use a VCR Commander or an IR Blaster. IR Blasters are compatible with all Explorer® models, except the Explorer® 2000 and 2010. VCR Commander is not compatible with the Explorer® 2000 and 2010..

26 OTHER CONNECTIONS (CONTINUED)

SERIES 2000 - 3000 EXPLORER® AND HOME THEATRE SYSTEM

TV CABLE/ VCR AUDIO 1OUT IN ANTENNA LEFT IN OUT L CABLE CABLE S-VIDEO RIGHT VIDEO AUDIO OUT IN R

VIDEO IN 1 IN IN OUT

Home Theatre

ANTENNA VIDEO 1 VIDEO 2 VCR CD TAPE AUX PHONO AUDIO 1 AUDIO 2 OPTICAL L AM AUDIO GND R

FM75 IN IN IN OUT ININ OUT IN IN AC-3/PCM DIGITAL IN FM300

A VIDEO 1 VIDEO 2 VCR MONITOR S-VIDEO B VIDEO + - - + IN IN INOUT OUT IN OUT Front Speakers

Explorer®

CABLE IN C AVIS: AUDIO CABLE NE PAS ELECTRIQUE OUVRIR CATV CONVERTER RISK OF ELECTRIC SHOCK MADE IN MEXICO CAUTION DO NOT OPEN DIGITAL OUT RISQUE DE CHOC AUDIO S-VIDEO VIDEO L THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. CONNECTION OF THIS DEVICE R IN ANY OTHER FASHION MAY CAUSE 120 VA 120 VAC HARMFUL INTERFERENCE TO RADIO 60HZ 5A 60HZ 80W COMMUNICATIONS AND IS IN VIOLATION USB 1394 1394 OUT DATA OUT OUT OUT OF THE FCC RULES, PART 15. BYPASS

With splitter CABLE to CABLE IN of digital terminal OUT CABLE The terminal's S-VIDEO OUT and DIGITAL IN AUDIO OUT connectors provide a superior OUT quality of image and sound. to CABLE IN of VCR

Remove wire connecting CABLE OUT of terminal to CABLE IN of VCR

To get the most out of your home theatre system, consult the user manuals of all your devices to ensure that they are properly configured and interconnected.

27 OTHER CONNECTIONS (CONTINUED)

PACE® 511, TV AND MONO OR STEREO VCR

TV CABLE/ VCR AUDIO 1OUT IN ANTENNA LEFT L CABLE CABLE RIGHT VIDEO AUDIO OUT IN IN OUT R S-VIDEO IN OUT VIDEO S-VIDEO IN

PACE® DC511P

SA SERIAL NUMBER LABEL R AUDIO OUT L VIDEO OUT S-VIDEO OUT TV

CABLE With splitter

to CABLE IN of digital terminal Connecting the AUDIO wires is not essential OUT CABLE but will provide stereo sound with the IN proper equipment OUT to CABLE IN of VCR The terminal's S-VIDEO connector provide a superior image quality.

To make it easier to record programs, you can use a IR Blaster. IR Blasters are compatible with all PACE® models. VCR Commander is not compatible with PACE® models.

28 OTHER CONNECTIONS (CONTINUED)

PACE® 511 AND HOME THEATRE SYSTEM

TV CABLE/ VCR AUDIO 1OUT IN ANTENNA LEFT IN OUT L CABLE CABLE S-VIDEO RIGHT VIDEO AUDIO OUT IN R VIDEO IN IN OUT

Home Theatre

ANTENNA VIDEO 1 VIDEO 2 VCR CD TAPE AUX PHONO AUDIO 1 AUDIO 2 OPTICAL L AM AUDIO GND R

FM75 IN IN IN OUT ININ OUT IN IN AC-3/PCM DIGITAL IN FM300

A VIDEO 1 VIDEO 2 VCR MONITOR S-VIDEO B VIDEO + - - + IN IN INOUT OUT IN OUT Front Speakers

PACE® DC511P

SA SERIAL NUMBER LABEL R AUDIO OUT L VIDEO OUT S-VIDEO OUT TV

CABLE With splitter

to CABLE IN of digital terminal OUT CABLE IN

OUT to CABLE IN of VCR The terminal's S-VIDEO and DIGITAL AUDIO OUT connectors provide a superior quality Remove wire connecting CABLE OUT of image and sound. of terminal to CABLE IN of VCR

To get the most out of your home theatre system, consult the user manuals of all your devices to ensure that they are properly configured and interconnected.

29 OTHER CONNECTIONS (CONTINUED)

EXPLORER® 3100 HD AND HDTV SET

Explorer® HD

DIGITAL

THIS DEVICE IS INTENDED TO BE ATTACHED AUDIO TO A RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. CONNECTION OF THIS DEVICE C OUT IN ANY OTHER FASHION MAY CAUSE IR CABLE OUT HARMFUL INTERFERENCE TO RADIO CATV CONVERTER COMMUNICATIONS AND IS IN VIOLATION MADE IN MEXICO L OF THE FCC RULES, PART 15. HDTV CABLE Y Pb Pr IN R CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN

AVIS: RISQUE DE CHOC S-VIDEO VIDEO AUDIO ELECTRIQUE NE PAS OUVRIR 120 VA 120 VAC OUT OUT OUT BYPASS 60HZ 5A 60HZ 80W

HDTV CABLE/ CABLE AUDIO 1OUT IN ANTENNA LEFT

RIGHT With splitter

VIDEO IN 1 to CABLE IN of digital terminal S-VIDEO IN OUT CABLE YPrPb IN HDTV OUT to CABLE IN of secondary TV

It’s possible to connect your Explorer® HD to a standard TV, but the image won’t be high definition.

30 OTHER CONNECTIONS (CONTINUED)

EXPLORER® 3100 HD, HDTV SET, AND VCR

HDTV CABLE/ VCR AUDIO 1OUT IN ANTENNA LEFT IN OUT IN OUT CABLE CABLE RIGHT VIDEO AUDIO L OUT IN

VIDEO IN 1 S-VIDEO R HDTV S-VIDEO IN YPrPb

Explorer® HD

DIGITAL CABLE IN

R CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN Y Pb Pr AVIS: RISQUE DE CHOC S-VIDEO VIDEO AUDIO ELECTRIQUE NE PAS OUVRIR 120 VA 120 VAC HDTV OUT OUT OUT BYPASS 60HZ 5A 60HZ 80W

With splitter CABLE to CABLE IN of digital terminal OUT CABLE IN

OUT to CABLE IN of VCR

Remove wire connecting CABLE OUT of terminal to CABLE IN of VCR

It’s possible to connect your Explorer® HD to a standard TV, but the image won’t be high definition.

31 OTHER CONNECTIONS (CONTINUED)

EXPLORER® 3100 HD AND HOME THEATRE SYSTEM

HDTV CABLE/ VCR AUDIO 1OUT IN ANTENNA LEFT IN OUT L CABLE CABLE S-VIDEO RIGHT VIDEO AUDIO OUT IN R VIDEO IN 1 IN IN OUT HDTV YPrPb

Home Theatre

ANTENNA VIDEO 1 VIDEO 2 VCR CD TAPE AUX PHONO AUDIO 1 AUDIO 2 OPTICAL L AM AUDIO GND R

FM75 IN IN IN OUT ININ OUT IN IN AC-3/PCM DIGITAL IN FM300

HDTV A VIDEO 1 VIDEO 2 VCR MONITOR S-VIDEO OUT B YPrPb VIDEO + - - + IN IN IN INOUT OUT IN OUT Front Speakers

Explorer® HD

DIGITAL

THIS DEVICE IS INTENDED TO BE ATTACHED AUDIO TO A RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. CONNECTION OF THIS DEVICE C OUT IN ANY OTHER FASHION MAY CAUSE IR CABLE OUT HARMFUL INTERFERENCE TO RADIO CATV CONVERTER COMMUNICATIONS AND IS IN VIOLATION MADE IN MEXICO L OF THE FCC RULES, PART 15. CABLE IN R CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN Y Pb Pr AVIS: RISQUE DE CHOC S-VIDEO VIDEO AUDIO ELECTRIQUE NE PAS OUVRIR 120 VA 120 VAC HDTV OUT OUT OUT BYPASS 60HZ 5A 60HZ 80W

With splitter CABLE

to CABLE IN The terminal's DIGITAL AUDIO OUT connector of digital terminal provide a superior sound quality. OUT CABLE IN

OUT to CABLE IN of VCR

Remove wire connecting CABLE OUT of terminal to CABLE IN of VCR

It’s possible to connect your Explorer® HD to a standard TV, but the image won’t be high definition.

32 OTHER CONNECTIONS (CONTINUED)

EXPLORER® 3250 HD AND HDTV SET

If your television has a DVI connection, we recommend you use it. There is no need to connect the Y/Pb/Pr components.

It’s possible to connect your Explorer® HD to a standard TV, but the image won’t be high definition.

33 OTHER CONNECTIONS (CONTINUED)

EXPLORER® 3250 HD, HDTV SET, AND VCR

If your television has a DVI connection, we recommend you use it. There is no need to connect the Y/Pb/Pr components.

It’s possible to connect your Explorer® HD to a standard TV, but the image won’t be high definition.

34 OTHER CONNECTIONS (CONTINUED)

EXPLORER® 3250 HD AND HOME THEATRE SYSTEM

If your television has a DVI connection, we recommend you use it. There is no need to connect the Y/Pb/Pr components.

It’s possible to connect your Explorer® HD to a standard TV, but the image won’t be high definition.

35 OTHER CONNECTIONS (CONTINUED)

PACE® 550 HD AND HDTV

PACE® DC550P

DVI VIDEO IN VIDEO OUT S-VIDEO OUT Pr Pb Y

POWER OUTLET for TV only 120V AC ~ 60Hz 4.2A max. THIS DEVICE IS INTENDED TO BE ATTACHED IN TO A RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. R AUDIO IN L CONNECTION OF THIS DEVICE IN ANY OTHER OPTICAL OPTICAL FASHION MAY CAUSE HARMFUL CABLE IN DIGITAL INTERFERENCE TO RADIO COMMUNICATIONS AUDIO IN AUDIO OUT OUT AND IS IN VIOLATION OF THE FCC RULES, AUDIO IN COMPONENT VIEDO PART 15. BYPASS AUDIO OUT VCR Pr Pb Y 9V DC IR TRANSMIT IR RECEIVE 100mA max. DIGITAL AUDIO OUT ATTENTION RISQUE DE CHOC ÉLECTRIQUE SA SERIAL NUMBER LABEL CAUTION NE PAS OUVRIR RISK OF ELECTRIC SHOCK R AUDIO OUT L CAUTION! When servicing use only identical replacment parts. DO NOT OPEN TV ATTENTION! Pour toute réparation, n'utiliser que des pièces de rechange identiques.

CABLE HDTV

AUDIO 1OUT IN LEFT CABLE/ ANTENNA RIGHT DVI VIDEO IN 1

YPrPb S-VIDEO IN HDTV

With splitter

to CABLE IN of digital terminal OUT CABLE IN

OUT to CABLE IN of secondary TV

Remove wire connecting CABLE OUT of terminal to CABLE IN of VCR

If your television has a DVI connection, we recommend you use it. There is no need to connect the Y/Pb/Pr components.

It’s possible to connect your PACE® 550 HD to a standard TV, but the image won’t be high definition.

36 OTHER CONNECTIONS (CONTINUED)

PACE® 550 HD, HDTV AND VCR

HDTV VCR AUDIO 1OUT IN LEFT VIDEO L CABLE CABLE RIGHT AUDIO OUT IN CABLE/ S-VIDEO R VIDEO ANTENNA IN OUT HDTV IN OUT YPrPb

S-VIDEO IN DVI

PACE® DC550P

DVI VIDEO IN VIDEO OUT S-VIDEO OUT Pr Pb Y

CABLE With splitter

to CABLE IN of digital terminal OUT CABLE IN

OUT to CABLE IN of VCR

Remove wire connecting CABLE OUT of terminal to CABLE IN of VCR

If your television has a DVI connection, we recommend you use it. There is no need to connect the Y/Pb/Pr components.

It’s possible to connect your PACE® 550 HD to a standard TV, but the image won’t be high definition.

37 OTHER CONNECTIONS (CONTINUED)

PACE® 550 HD AND HOME THEATRE SYSTEM

HDTV VCR AUDIO 1OUT IN DVI LEFT IN OUT L CABLE/ CABLE CABLE ANTENNA VIDEO AUDIO OUT IN RIGHT S-VIDEO IN R VIDEO IN OUT

HDTV

YPrPb

Home Theatre

ANTENNA VIDEO 1 VIDEO 2 VCR CD TAPE AUX PHONO AUDIO 1 AUDIO 2 OPTICAL L AM AUDIO GND R

FM75 IN IN IN OUT ININ OUT IN IN AC-3/PCM DIGITAL IN FM300

HDTV A VIDEO 1 VIDEO 2 VCR MONITOR S-VIDEO OUT B YPrPb VIDEO + - - + IN IN IN INOUT OUT IN OUT Front Speakers

PACE® DC550P

DVI VIDEO IN VIDEO OUT S-VIDEO OUT Pr Pb Y

CABLE With splitter

to CABLE IN of digital terminal OUT CABLE IN

OUT to CABLE IN of VCR

Remove wire connecting CABLE OUT of terminal to CABLE IN of VCR

If your television has a DVI connection, we recommend you use it. There is no need to connect the Y/Pb/Pr components.

It’s possible to connect your PACE® 550 HD to a standard TV, but the image won’t be high definition.

38 HOW TO USE PERIPHERALS

MONO TV AND VCR, NO SPLITTER

How to Watch a Program 1. Turn on the digital terminal by pressing the CBL key. 2. Turn on the TV set and tune to channel 03. 3. Tune to a channel with the digital terminal remote control and press SELECT.

How to Record a Program You Are Watching 1. Set the digital terminal volume to maximum. 2. Using the VCR remote control, turn on the VCR, tune to channel 03 and press the REC key. 3. Adjust the volume on your TV set or sound system.

How to Record a Program While You Are Away 1. Set the digital terminal volume to maximum and press the SETTINGS key twice. 2. Select the Recording option and follow the instructions onscreen. You can schedule more than one recording, provided that they are at different times. 3. Use your VCR’s TIMER function to program the recording at the desired time.

How to View a Videocassette 1. Turn on the TV set, the digital terminal and the VCR, then tune the TV to channel 03. 2. Press the PLAY button on the VCR. Adjust the volume on your TV set or sound system.

MONO TV AND VCR, WITH SPLITTER

How to Watch a Program 1. Turn on the digital terminal by pressing the CBL key. 2. Turn on the TV set and tune to channel 03 with the TV remote control. 3. Tune to a channel with the digital terminal remote control and press SELECT.

How to Record a Program You Are Watching 1. Set the digital terminal volume to maximum and following the steps described in How to watch a program, above. 2. Press the VCR’s REC button to begin recording and adjust the volume on your TV set or sound system.

How to View a Videocassette 1. Turn on the TV set, the digital terminal and the VCR, then turn to channel 03 on the TV. 2. Press the PLAY button on the VCR. Adjust the volume on your TV set or sound system.

39 HOW TO USE PERIPHERALS (CONTINUED)

How to Record a Digital Program While Watching Another One in Analog Mode 1. Select LINE input by pressing the appropriate key on your VCR remote (for more details, refer to the LINE FUNCTION section on page 25). 2. Using the digital terminal remote control, select the channel you want to record. 3. Press the VCR’s REC button to begin recording. 4. Select TV on the VCR (TV/VCR button). An LED should turn on or off. 5. Using the TV remote control, select the analog channel you want to watch.

The basic digital package allows you to view analog channels 02 to 06. If you would like to access the full selection of analog channels available in your area, contact Customer Service; an agent will inform you of the various packages and bundles to choose from. The phone numbers are located on page 70.

STEREO TV AND VCR, NO SPLITTER

How to Watch a Program in Stereo 1. Turn on the digital terminal by pressing the CBL key. 2. Turn on the TV set and the VCR with each device’s remote control. 3. Select the TV’s VIDEO/AUDIO input by pressing the appropriate key on your TV remote (for more details, refer to the LINE FUNCTION section on page 25). 4. Select LINE input on the VCR by pressing the appropriate key on your VCR remote (for more details, refer to the LINE FUNCTION section on page 25). 5. Tune to a channel with the digital terminal remote control. Stereo sound is generated by either your TV or your sound system; adjust the volume on the appropriate device.

How to Record the Current Program in Stereo 1. Follow the steps described in How to Watch a Program in Stereo, above. 2. Turn the volume on the digital terminal to maximum. Press the VCR’s REC button to begin recording and adjust the volume on your TV set.

How to Record a Program in Stereo While You Are Away 1. Set the digital terminal volume to maximum and press the SETTINGS key twice on the digital terminal remote control. 2. Select the Recording option and follow the instructions onscreen. You can schedule more than one recording, provided that they are at different times. 3. Use your VCR’s TIMER function to program the recording at the desired time.

How to View a Videocassette in Stereo 1. Turn on the TV set and VCR. 2. Select the TV’s VIDEO/AUDIO input by pressing the appropriate key on your TV remote (for more details, refer to the LINE FUNCTION section on page 25). 3. Press the PLAY button on the VCR. Adjust the volume on your TV set or sound system.

When you activate the VIDEO or LINE input on the TV or VCR, the stereo LCD won’t be lit, but you’ll still hear stereo sound.

40 HOW TO USE PERIPHERALS (CONTINUED)

STEREO TV AND VCR, WITH SPLITTER

How to Record the Current Program in Stereo 1. Follow the steps described in How to Watch a Program in Stereo, above. 2. Turn the volume on the digital terminal to maximum. 3. Press the VCR’s REC button to begin recording and adjust the volume on your TV set.

How to Record a Program in Stereo While You Are Away 1. Set the digital terminal volume to maximum and press the SETTINGS key twice on the digital terminal remote control. 2. Select the Recording option and follow the instructions onscreen. You can schedule more than one recording, provided that they are at different times. 3. Use the VCR’s TIMER function to program the recording at the desired time.

How to Record a Digital Program While Watching Another One in Analog Mode 1. Select LINE input on the VCR by pressing the appropriate key on your VCR remote (for more details, refer to the LINE FUNCTION section on page 25). 2. Using the digital terminal remote control, select the channel you want to record 3. Press the VCR’s REC button to begin recording. 4. Select TV on the VCR (TV/VCR button). An LED should turn on or off. 5. Select TV on the VCR (TV/VCR button). 6. Using the TV remote control, select the analog channel you want to watch.

How to Record an Analog Program While Watching Another One in Analog Mode 1. Select TV mode on the TV set using the TV/VIDEO button. 2. Using the VCR’s remote control, select TUNER mode on the VCR and tune to the channel you want to record. 3. Press the VCR’s REC button to begin recording, or program the VCR to start recording automatically with the TIMER function. 4. Select TV on the VCR (TV/VCR button). An LED should turn on or off. 5. Using the TV remote control, select the analog channel you want to watch; the TV set’s STEREO LED lights up.

For more advanced features, visit our web site at videotron.com

41 PACE® TERMINALS

PACE ® terminals function largely like Explorer® terminals. This section describes the differences you should know about in order to operate this manufacturer’s equipment.

PACE® 511 TERMINAL (STANDARD)

The only difference between this terminal and Vidéotron’s other standard terminals lies in the inputs at the back of the device.

These inputs are designed to be connected to a DVD player or similar device. Auxiliary inputs are activated the moment you turn your PACE® terminal off, either by pressing CBL on the remote control, or POWER on the front panel. When your terminal is powered down, the POWER indicator light will be red.

When auxiliary inputs are activated (the Power indicator light is red), the terminal routes them to the following outputs:

VIDEO IN is connected to VIDEO OUT AUDIO IN is connected to AUDIO OUT

PACE® DC511P Audio IN - right and left Video IN

SA SERIAL NUMBER LABEL R AUDIO OUT L VIDEO OUT S-VIDEO OUT TV

PACE® 550 HD TERMINAL

HDTV settings

Use the remote control or the DISPLAY button on your terminal’s front panel to set the appropriate screen resolution, aspect ratio, and closed captioning for your TV. All information appears on the screen menu at the same time, as well as on the front-panel display.

How to Set Screen Resolution

The resolution settings affect the output at the DVI and component video (YPbPr) connectors.

1. Press # on the remote control and hold it down until the display shows HdSd (the menu is displayed simultaneously on the screen). 2. Press SELECT to display the first resolution. 3. Press the and arrows to see the available resolutions: 480i, 480p, 720p, 1080i and PASS (when the current setting is shown, the HDTV indicator lights up above the display). 4. When the desired resolution is displayed, press SELECT to save the setting. If you do not wish to change the resolution, press EXIT.

42 PACE® TERMINALS (CONTINUED)

Note: 480i is standard definition NTSC, 480p is enhanced digital TV, and 720p and 1080i are HDTV. In general, the output at the DVI or YPbPr connector will be at the resolution you set, no matter what the resolution of the video source (channel tuned) is. The only exception to this is the setting PASS, which passes through the source resolution unchanged (except that 480i is converted to 480p when the DVI connector is used).

The output at the VIDEO OUT and S-VIDEO OUT jacks will always be the standard definition 480i, irrespective of the resolution you set or the resolution of the video source.

How to Set the Screen Aspect Ratio

Your TV will have an aspect ratio (width-to-height ratio) of 4:3 or 16:9 (widescreen). It is important to set the appropriate ratio on your terminal, so that the picture will fit your TV screen with a minimum of distortion and cut-off.

1. Press # on the remote control and hold it down until the display shows HdSd (the menu is displayed simultaneously on the screen). 2. Press the arrow to display ASPt. 3. Press SELECT to display the first aspect ratio. 4. Press the arrow or the arrow to browse the available settings: 4:3 and 16:9. 5. When the desired aspect ratio is displayed, press SELECT to save the setting. If you do not wish to change the aspect ratio, press EXIT.

IMPORTANT: the # key – How you use the # key depends on which aspect ratio you have selected (4:3 or 16:9):

• in the 4:3 setting, it allows you to cycle between resolutions • in the 16:9 setting, it allows you to stretch the picture or perform an image zoom

How to Turn Closed Captioning on and off

1. Press # on the remote control and hold it down until the display shows HdSd (the menu is displayed simultaneously on the screen). 2. Press the arrow to display CC. 3. Press SELECT. If closed captioning is currently turned on, CCOn will be displayed. If not, CCOF will be displayed. 4. Press the arrow or the arrow to cycle between the available settings: CCOn and CCOF. 5. When the desired setting is displayed, press SELECT to save the setting. If you do no wish to make any changes, press EXIT.

Closed Captioning (CC Config) Configuration Menu

When you select "CC Config" in the main menu, the CC Config menu appears on your TV screen. You can use this menu to modify the appearance of closed captions. As you select the desired options from the Options window, you can see the result at the bottom of the menu.

Std Def CC refers to one of four possible closed-caption services (CC1 to CC4) that you can select for standard-definition channels. These are used for different languages or special services coded by the caption editors. The standard closed-caption service is CC1.

43 PACE® TERMINALS (CONTINUED)

Hi Def CC refers to one of the six possible closed-caption services (Digital 1 to Digital 6) that you can select for standard-definition channels. These are used for an alternate language, as well as special needs, and are available only if the caption authors have provided them. The standard closed-caption service is Digital 1.

Caption Style has two available settings: Viewer and Program. You must select "Viewer" to save the closed-caption settings that you have made in this menu. These settings will then be used for all closed captions that you will see on your TV screen. You need to do this to override the settings that the caption editors use for them.

Reset to defaults: Select this menu item only if you want to reset every item in this menu to its standard setting (used by the caption editors).

To go back to the main menu at any time, highlight "Back to main menu" and press SELECT.

Activating Auxiliary Inputs

These inputs are designed to be connected to a DVD player, videotape recorder or similar device. Auxiliary inputs are activated the moment you turn your PACE® terminal off, either by pressing CBL on the remote control, or POWER on the front panel. When your terminal is powered down, the POWER indicator light will be red.

When auxiliary inputs are activated (the Power indicator light is red), the terminal routes them to the following outputs:

COMPONENT VIDEO IN is connected to COMPONENT VIDEO OUT VIDEO IN is connected to VIDEO OUT AUDIO IN is connected to AUDIO OUT TV et AUDIO OUT VCR DIGITAL AUDIO IN is connected to DIGITAL AUDIO OUT OPTICAL AUDIO IN is connected to OPTICAL AUDIO OUT

Digital Audio IN Optical Audio IN (Electrical S/PDIF audio input) (Optical S/PDIF audio input) Audio IN (Audio baseband input) Video IN Video IN PACE® DC550P (stereo, L and R) (Video baseband input) (Component analog video input)

DVI VIDEO IN VIDEO OUT S-VIDEO OUT Pr Pb Y

44 PACE® TERMINALS (CONTINUED)

Zoom and Stretch Function

This sheet gives more detail about the shape and size of your TV picture. For example, the picture may have dark bars at the edges or the picture may be stretched. There are examples overleaf.

You need to consider the following points:

• First make sure you have set the correct screen resolution and aspect ratio for your TV. The menu is shown, right, and described in detail in the Operator’s Manual and on a separate sheet. For the best results on an HDTV, the resolution needs to be 1080i (or 720p if your TV does not support 1080i). If it is a wide-screen TV, set the aspect ratio to be 16:9 (otherwise set 4:3).

• Your HDTV is connected to your home terminal’s DVI connector (or, if your TV does not have a DVI connector, to the COMPONENT VIDEO jacks). Be aware that HDTVs can, through the DVI cable (but not the component video jacks), change the resolution setting in the menu, although these HDTVs can not change the aspect ratio setting.

• Using the # button of your remote contol, "zoom" the picture in various ways, if necessary, to make it fill the screen or to eliminate distortion (see the examples overleaf).

• Your HDTV itself may have zoom features that also affect how the picture displays.

• There are also several ways in which the TV picture content is transmitted (the main four ways are shown in the diagrams, right). Generally, programs are transmitted either as "standard definition" (480i; 4:3) or as "high definition" (1080i or 720p; 16:9). However, sometimes 16:9 pictures are transmitted in standard format and 4:3 pictures are transmitted in high definition format. In these cases, dark bars are transmitted as part of the picture, as shown.

Standard definition High definition 4:3 transmission 16:9 transmission

Standard definition 4:3 High definition 16:9 transmission, but with a transmission, but 16:9 picture in it, so dark with a 4:3 picture in bars are added at the it, so dark bars are top and bottom for added at the sides transmission for transmission

45 PACE® TERMINALS (CONTINUED)

EXAMPLE 1: you have a 4:3 HDTV, connected by DVI or Component video jacks, and the menu settings are 1080i (or 720p) and 4:3.

Reduced picture sizes you may see, depending on the different ways the picture can be transmitted.

Press # OR button Pressing the # button causes a zooming of the picture so that it better fits the screen. The symbol 480p appears briefly on the screen when you do this zooming Press # button

EXAMPLE 2: you have a 16:9 HDTV, connected by DVI or Component video jacks, and the menu settings are 1080i (or 720p) and 16:9.

Reduced picture sizes you may see, depending on the different ways the picture can be transmitted.

Stretch: picture-content is main- Zoom: Images are properly tained for those pictures that had shaped, but content is sometimes dark bars, but images are lost at the top and bottom of the stretched sideways. screen or at the sides.

Press # Press # button again

Pressing the # button once causes a stretching of the picture so that it fits the screen from side-to- side. However, you may prefer to Press # again to zoom

Press # Press # button again

46 NOTES

47 HDTV SECTION

Setup

Refer to the appropriate section in order to configure your terminal. The settings you choose on your HD terminal will directly influence the picture quality you obtain. To configure Scientific Atlanta models, follow the instructions in the Setup Wizard user’s guide. For PACE® models, refer to the instructions on page 42 of this manual.

If you use DVI cables to connect your HD terminal to your TV, no further configuration is normally required. With this type of connector, the two devices automatically determine the optimal image resolution.

Connectors

Two types of connector are available for HDTV: DVI cable (on some models only) and Component input. You must use one of these two connector types to obtain an image when viewing channels broadcast in high definition. They are recommended for SD content as well, in order to minimize the number of motion artifacts.

Converting image formats

One of the golden rules for obtaining optimal image quality is to keep the number of signal conversions to a minimum. While programs can be broadcast in different formats, depending on the channel, your television displays them only in its native format. In other words, a program’s format may vary, but your television’s format always stays the same - which means your television will inevitably have to convert the format of programs broadcast outside its native format.

Nevertheless, the number of conversions can be kept to a minimum. The format adjustment option on Explorer‚ 3250, 8010HD and PACE® 550 HD digital terminals lets you avoid unnecessary conversions. This is why you should know your television’s native format: you can then set these terminals to the same format as your TV, so it always receives signals without performing an extra conversion.

HDTV FAQ

Q What is HDTV? What advantages does it have over standard digital TV ? R HDTV, or high definition television, is a next-generation standard for digital television that gives you an image with superior resolution. Standard televisions display approximately 210,000 pixels, compared to over 2 million for top-end HDTV - a tenfold increase over traditional TV. Plus, HDTV enhances the home theatre experience by allowing for wider screens with aspect ratios of 16:9. Among other things, this can preserve a film’s original letterbox format.

Q If I don’t have an HDTV, will an HD terminal give me a sharper image? R No. Vidéotron’s HD terminals are perfectly back-compatible with traditional TV, but to take advantage of the higher resolution offered by HD broadcasts, your television must be physically capable of displaying the necessary number of pixels—and must be equipped with connectors that can carry this type of signal (Component/DVI/HDMI input).

Q Technically, what’s the difference between HDTV and traditional analog SDTV? R There are several technical differences between standard, NTSC-format television and HDTV. (Technology varies widely even among HDTVs: CRT, LCD, Plasma, DLP, etc.) TVs project programs onto their screens in the form of tiny picture elements, or pixels: 480 lines of pixels make up the picture on a standard analog TV. In comparison, HDTV images use 720 or 1080 lines, which results in much sharper detail and general picture resolution. This also lets the image be "painted" in different ways. On an SDTV, the screen is painted using interlaced scanning, meaning that each of the 30 images appearing onscreen each second is made up of two half-images: one each for the odd and even lines. HDTV can use either interlaced or progressive scanning (the latter changes the entire image from the first to last line up to 60 times a second).

48 HDTV SECTION (CONTINUED)

The two HDTV formats : 720p 720 lines of horizontal resolution and progressive scan 1080i 1080 lines of horizontal resolution and interlaced scan

Q Which is better, 720p or 1080i? How do these compare with DVDs or the traditional digital terminal format? R Progressive scan provides superior results compared to interlaced scan, the main difference being that interlaced scan’s alternating lines are more readily visible to the naked eye. While a 720p image contains fewer pixels than a 1080i image, it also can be refreshed more quickly, making it the better choice for programs featuring a lot of movement, such as sports broadcasts. To compare: both SDTV and DVD images use 480 horizontal lines with interlaced scan (480i). So-called progressive scan DVD players provide images in 480p format, resulting in better picture quality.

Q What’s the resolution on Vidéotron’s HD channels? Can I choose the resolution of the signal I receive? R Television stations decide which format a program will be broadcast in - although this doesn’t mean all of a station’s programs will necessarily be broadcast in the same format. It’s important to make the distinction between the image resolution you receive from a station, and the format your television displays it in. For example: if a station broadcasts a program at 480i and you have a 1080i TV, it will convert the image to a uniform 1080 onscreen lines by filling in the missing pixels. The program’s "real" resolution, however, stays unchanged at 480i.

Q Can I record an HD program using my VCR? R Some Vidéotron HD terminals let you record HD programs on your VCR. Of course, the VCR will have to decrease the resolution in order to record it, so the recording will be in standard format. To preserve image resolution when recording an HD program, it is suggested you use Vidéotron’s 8010 HD PVR.

Q I’ve noticed several captioning options in my HD terminal’s General Settings, such as font size and colour. Why are my captions always in black and white? R Make sure the Captioning Options in your General Settings are set to Personalized. Custom font size and colour are only available for programs broadcast using the new digital captioning standard, EIA-708B. Programs broadcast using the old captioning standard, 608, do support captions, but only in black and white. A program’s captioning standard is decided by the television station.

Q What does an HDTV’s "native format" refer to? R As you know, digital television programs can be broadcast in a variety of formats (480i, 480p, 720p, 1080i, etc.)—but TVs are designed and built to display images in only one of these formats. This format is the TV’s native format. This is why HDTVs must be equipped to convert the formats of the programs they receive. HDTVs are often classified according to their native formats. Today’s models are designed to display images at either 720p or 1080i. If an LCD TV with a native format of 720p receives a signal from a television station at 480i, it converts it to its native format: 720p. To do this, it "fills in" the incoming image’s missing pixels, bringing it up to its display capacity. The resulting image will always be in the same format: your TV’s native format.

49 NOTES

50 EXPLORER® HDTV SETUP WIZARD ( EXPLORER® 3100 HD AND 3250 HD TERMINALS )

INTRODUCING THE SETUP WIZARD

What is the Setup Wizard?

The Explorer® HDTV Setup Wizard is an on-screen program that helps you set up your high-definition TV (HDTV) to receive the best picture quality that the HDTV supports. The Setup Wizard is currently available on select Explorer® Digital Home Communications Terminal set-top models.

Before you begin

Before you begin to set up your HDTV, you may want to have available the user’s guide that came with your HDTV for reference.

Is it necessary to use the Setup Wizard?

It depends on how the HDTV is connected to the set-top. If the Y, Pb, Pr ports on the back of the set-top are connected to one of the video ports on the HDTV, you should use the Setup Wizard to ensure that your HDTV receives the best picture quality that it supports.

Note: Make a note of which video input port the set-top is connected to on the HDTV. For example: Video input port 6.

If the HDTV is connected to the composite port on the back of the set-top, it is not necessary to use the Setup Wizard. Broadcasts coming in through the composite port automatically adjust to the picture size and formats supported by the HDTV.

If the HDTV is connected to the DVI port on the back of the set-top, it may not be necessary to use the Setup Wizard. TV programs coming in through the DVI port of the HDTV are automatically adjusted if the broadcasted format is supported by the HDTV. If the format is not supported, use the Setup Wizard.

Notes:

• The analog Y, Pb, Pr ports become inactive when the HDTV is connected to the DVI port. • If the HDTV is connected to the DVI port on the back of the set-top and you see this DVI alert on the screen, it means that the HDTV and the set-top are not compatible. If this occurs, reconnect the set-top to the Y, Pb, Pr ports on the set-top.

51 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

PICTURE FORMATS

What is the difference between a standard screen and a wide screen?

The type of screen your HDTV has (wide screen or standard screen) determines how the set-top displays programs on the screen. The picture format for an HDTV is a combination of aspect ratio and screen resolution and is different for standard-screen and wide-screen HDTVs.

What is an aspect ratio?

An aspect ratio is the ratio of the width to the height of the TV screen. The aspect ratios differ because the television industry manufactures both standard-screen and wide-screen HDTVs to appeal to consumer viewing preferences.

A standard-screen HDTV has a A wide-screen HDTV is one-third 4:3 aspect ratio. The screen is 4 wider than a standard-screen units wide for every 3 units tall. HDTV. The screen is 16 units wide for every 9 units tall..

416

3 9

Aspect Ratio: 4:3 Aspect Ratio: 4:3 Screen Resolution: Screen Resolution: 480p or 480i 720p or 1080i fills the screen fills the screen

52 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

What is the screen resolution?

The screen resolution indicates the amount of detail that the picture displays. Resolution is identified by the number of display lines on the screen. The techniques that an HDTV uses to "paint" the picture on the screen are referred to as progressive and interlaced.

For example, a resolution of 1080i indicates that the screen shows 1080 lines in an interlaced display, and 480p means that the screen shows 480 lines in a progressive display.

Note: The screen resolution (1080i, 480p, etc.) is sometimes referred to as the scan rate. The terms are interchangeable.

With the progressive method, every pixel on the screen is refreshed simultaneously.

The interlaced method involves refreshing pixels in alternation—first the odd lines and then the even lines.

53 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

How do I know which picture format to choose?

The type of screen your HDTV has determines how the set-top displays programs on the screen. The following examples show how programs will look when the picture format is set to Normal mode (not Stretch or Zoom modes).

Standard-screen HDTVs

On a wide screen HDTV, these picture formats: Automatically display in this manner:

480p or 480i standard Full screen format

720p or 1080i wide Letterbox format

54 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

Wide-Screen HDTVs

On a wide screen HDTV, these picture formats: Automatically display in this manner:

480p or 480i standard Pillarbox format

720p or 1080i wide Full screen format

55 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

SETTING UP YOUR HDTV WITH THE SETUP WIZARD

Before you begin to set up your HDTV using the Setup Wizard, there are two things you need to do:

• Download the latest information to the set-top. (You only need to do this for the initial setup. After the initial set up, programming information is downloaded to the set-top automatically on a regular basis.)

• Prepare the set-top to send picture formats that your HDTV supports.

Download the latest programming information to the set-top

Assuming that you have connected the Y, Pb, Pr ports on the back of the set-top to one of the video ports on the HDTV, complete the following steps to download latest software, programming, and service information to the set-top. (Be sure you have made a note of which video input port the set-top is connected to on the HDTV. For example: Video input port 6.)

Note: You only need to do this for the initial setup.

1. Plug the set-top and the TV into an AC power source. 2. Do not turn on the set-top or TV yet. 3. Wait until you see one of the following displays on the front of the set-top: • Current time • Four dashes (- - - -) Important : It may take several minutes for the set-top to receive the latest software, programming, and service information. When the front panel displays the time or four dashes, the update is complete. 4. STOP! Before you turn on the TV or the set-top, you should have read the information in the Picture Formats section, earlier in this guide.

56 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

Prepare the set-top to send picture formats that your HDTV supports

If your HDTV displays a black screen when you turn it on, the set-top may be sending a picture format that your HDTV does not support. Prepare the set-top to send all picture formats that your HDTV supports. Later, while watching TV, you will be able to toggle among the different settings to select the format that provides the best picture quality for the program you are watching.

Complete these steps to prepare the set-top to deliver programming in the picture format settings that your HDTV supports.

Important: Before you start, read these instructions carefully.When you get to step 5 you have 20 seconds to begin selecting picture format settings. After 20 seconds, the set-top is no longer in the Picture Format mode. If this occurs, repeat this process, starting at step 2.

1. Refer to the user’s guide that came with your HDTV to find the picture formats that your HDTV supports. 2. If the set-top is turned off, press the POWER key to turn it on. 3. On the front of the set-top, press and hold the SELECT button until the Message Light blinks. 4. Then, press the VOL- key to indicate that you want to select a picture format setting. The LED display shows HdSr to indicate that the set-top is in the Picture Format mode for HDTV settings. 5. In the following table, find each of the picture formats that your HDTV supports. Then, press the corresponding buttons on the front panel of the set-top.

Note: If 1080i is one of the settings that your HDTV supports, we suggest you select it last. Then, when you turn on the TV to use the Setup Wizard, the picture format will be 1080i.

To select this Press this The set-top And then picture format: button on the briefly briefly Front Panel: displays: displays:

480i CH+ 480i SEt 720p VOL– 720p SEt 480p CH– 480p SEt 1080i VOL+ 1080 SEt

57 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

Is there more than one setup option?

Yes. The Setup Wizard provides two options for selecting your screen type:

• If you choose the Easy option, the Setup Wizard automatically sets up the HDTV to receive programming in 1080i and 480i format.

• If you choose the Advanced option, you can toggle through all the picture formats and select the formats that look best on the HDTV screen.

Note: Use the , et keys on the remote control to navigate through the Setup Wizard menus and options. You may want to have available the user’s guide that came with your HDTV for reference.

How do I start the Setup Wizard?

58 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

1. Press to start the setup.

2. Choose one of the following options:

• To choose the Easy Setup option press ; then, go to the Easy Setup Instructions on page 60.

• To choose the Advanced Setup option press ; then go to the Advanced Setup Instructions, on page 61.

59 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

EASY SETUP INSTRUCTIONS

1. Press or to select the type of TV screen you have

2. Press POWER to begin watch TV.

Notes :

• If you pressed , the setup is complete. The TV is set to receive programming in 1080i and 480i format.

• If you pressed , the setup is complete. The TV is set to receive programming in 1080i format.

60 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

ADVANCED SETUP INSTRUCTIONS

1. Press or to select the type of TV screen you have

2. Press to see how various formats look on your TV screen.

3. Press SELECT to toggle between the Save and Remove options, or press to see how the next format looks on your TV screen.

Important: If you see a black screen, press again to view the next screen. Do not press SELECT. The black screen means that your TV does not support that particular format, so you do not want to select it.

4. After saving the picture formats, press EXIT. The setup is complete.

5. Press POWER to begin watching TV.

61 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

CHANGING THE SETTINGS WHILE WATCHING TV

Some channels are high definition (HD) and some are not. To maximize viewing of non-HD channels, you can toggle between an HD scan rate (either 1080i or 720p) and a standard definition scan rate (either 480i or 480p).

How do I change the picture size?

Standard-screen HDTV: Wide-screen HDTV: maximize viewing on maximize viewing of non-HD channels. any channel.

Note: HD channel programs automatically fill the an entire HDTV 16 :9 screen.

1. Press SETTINGS to access the Quick Settings menu. 2. Scroll to Picture Format or Picture Size. (You will see the Picture Format only if the Set Picture Format is set to Fixed in the General Settings menu.) 3. Press or to view the options. 4. As you scroll through the options, notice how the picture on the screen changes. 5. Select the picture size and/or format of your choice.

62 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

How can I change how the picture looks on my TV?

Press SETTINGS twice to display the General Settings menu. Then, choose one of the following options.

Fixed — The screen resolution you selected from the Setup Wizard can be seen in the Quick Settings menu. The screen resolution remains the same (fixed) until you change it.

Pass-Through — This option provides a built-in convenience factor. The set-top attempts to convert the signal of an incoming program to the best picture format for your HDTV screen. However, if you have not selected all the screen resolutions that are available, the screen resolution defaults to the best selection available based on the selections you made in the HDTV Setup Wizard.

Upconvert 1 and Upconvert 2 — The operation of these two options is similar to that of the Pass-Through option. See the Display Formats For Digital Sources table below.

Auto DVI — If your HDTV is connected through the DVI port, you will see this option and not the Pass-Through option. Incoming programming is automatically formatted to the scan rate supported by your HDTV.

Display formats for digital sources

The following table illustrates the relationship between the format option you chose, the signal the set-top receives, and how the picture is displayed on the TV screen.

If you chose this When the set-top The picture is picture format receives this type displayed on the option: of signal: HDTV screen in this format:

1080i, 720p, 480i, 480p Fixed All formats (Depending on your selections made in the Setup Wizard and Quick Settings menu)

480i 480i Pass-Through 480p 480p 720p 720p 1080i 1080i

Upconvert 1 480i/480p 480p 720p/1080i 1080i

Upconvert 2 480i/480p 480p 720p/1080i 720p

63 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

CLOSED CAPTIONING

What is closed captioning?

Closed captioning is text on the TV screen related to the programming being viewed. What you see is an abbreviated version of the actors’ dialogue and indications of important background sounds. For sporting events, closed captioning provides realtime play-by-play descriptions from the announcers. Closed captioning is provided for those requiring assis- tance understanding and enjoying sound.

Does my TV support closed captioning?

Many TVs support closed captioning through the RF and baseband inputs. When your HDTV-to-set-top connection is through the YPrPb port or the DVI port, closed captioning is decoded and displayed by the Explorer® set-top.

Who provides closed captioning?

Several companies (sources) provide closed-captioning service to television networks and production companies for standard (analog) and digital programming.

Closed-captioning sources for standard (analog) programming

• Std CC1 is the primary caption service for non-digital programming. • Std CC2 through Std CC4 are text services that may contain different information, including alternate languages. • T1 through T4 are text services that may also provide additional information from the closed-caption provider.

Closed-captioning sources for digital programming

• Digital 1 is the primary caption source. • Digital 2 is the suggested choice for alternate languages. • Digital 3 through Digital 6 are undefined at this time.

64 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

Choose a closed captioning source

1. Press SETTINGS twice to access the General Settings menu. 2. Scroll to CC:Source. 3. Press to access the STD (analog) and digital source options. 4. Scroll through the options and select the recommended sources: Std CC1 and Digital 1.

Control the audio volume while closed captioning is turned on or off

1. Press SETTINGS twice to access the General Settings menu. 2. Scroll to Audio:Volume Ctrl. There are two setting options: • Fixed – The Fixed setting controls the audio volume through the TV and enables you to have closed captioning turned on or off while listening to the programming audio. • Variable – The Variable setting controls the audio volume through the set-top and enables you to have closed captioning turned on or off while listening to the programming audio, or you can have closed captioning on while the set-top audio is muted. 3. SELECT either the Fixed or Variable setting.

Turn closed captioning on and off

You can turn closed captioning on and off at any time through the Quick Settings menu. 1. Press SETTINGS to access the Quick Settings menu while watching TV. 2. Turn caption on or off. 3. If you chose the Fixed setting for the audio volume: A. Scroll to Caption Off/On. B. Press to access the options. C. Scroll through the options and press SELECT to set your choice. 4. If you chose the Variable setting for the audio volume: A. Scroll to Caption Off/On/On with Mute. B. Press to access the options. C. Scroll through the options and press SELECT to set your choice

65 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

Change the look of closed captioning

Depending on the program or caption provider, you may or may not be able to change how the closed captioning looks on the TV screen.

1. Press SETTINGS twice to access the General Settings menu. 2. Scroll to CC:Options. 3. Press to access the CAPTION STYLE column. • If you select the Set by Program option, the style is set by the caption provider for each program, and you cannot change the settings. • If you select the Set by Viewer option, you can use the instructions in the remainder of this section of the guide to change the caption styles.

Note: You may be able to change the appearance of closed captioning on most HD channels and on some digital channels using the procedures in this section. Closed captioning on analog channels and on most digital channels appears on the screen with white letters on a black background, and the format can not be changed.

Change the background shading and color

The following instructions make the following assumptions:

• You have accessed the General Settings menu by pressing SETTINGS twice. • The caption style setting in the General Settings menu is Set by Viewer.

Change the background shading

1. Scroll to CC:Background. 2. Press to access the Shading column. 3. Press and to scroll through the options. There are five background shading options: • Clear — allows video to be seen behind the captions • Slight — shows both the background and the video behind it • Solid — hides the video behind the captions • Flashing — a solid background turning on and off at a rate determined by the caption provider • Default — the background is determined by the caption provider 4. SELECT your choice.

Change the background color

1. Scroll to CC:Background. 2. Press to access the Color column. 3. Press and to scroll through the several color options. 4. SELECT your choice.

66 EXPLORER® HDTV SETUP WIZARD (CONTINUED)

Change the shading and color of the characters

The shading and color options for the text (characters) is the same as for the background shading and color.

Change the Character Shading 1. Scroll to CC:Characters. 2. Press to access the Shading column. 3. Press and to scroll through the options. 4. SELECT your choice.

Change the Character Color 1. Scroll to CC:Characters. 2. Press to access the Color column. 3. Press and to scroll through the options. 4. SELECT your choice.

Change style of the characters

There are eight font styles to choose from, and they are numbered Style 1 through Style 8. The styles may not look the same on all TVs. Select the different fonts to see how they look on your TV.

Change the text style

1. Scroll to CC:Characters. 2. Press to access the Style column. 3. Press and to scroll through the options. 4. SELECT your choice.

Change the text size

1. Scroll to CC:Options. 2. Press to access the Text Size column. 3. Press and to scroll through the options (Small Text, Medium Text, Large Text, Default). 4. SELECT your choice.

Record HD programs

If the program contains closed caption information, it will be recorded by your VCR. When the tape is played back, turn on the closed captioning feature on your TV to view the captions. Note: An HD program records to your VCR in SD (standard definition) format.

67 LIST OF CODES

TV SETUP CODES

Admiral – 107, 030, 061, 193, 056, 026, 054, 211 Inkel – 075, 364 073, 082, 062, 049, 056, 074, 119, 120, 254, 042, Advent – 072, 094, 425 Inteq – 031 052, 053, 054, 055, 069, 070, 416 Adventura – 060, 185, 047 Janeil – 060 Realistic – 179, 044, 070, 192, 194, 012, 060, 062, Aiko – 106 JBL – 068 014, 049, 051, 267, 548, 022, 166, 168 Aiwa – 135, 214 JC Penney – 005, 027, 037, 051, 041, 035, 044, 168, Ricoh – 048, 267, 548 Akai – 044, 053 192, 039, 053, 068, 073, 092, 095, 102, 355 Runco – 053, 031, 044 Alaron – 193 JCB – 014 Salora – 089 Amark – 007, 086, 023, 215 JVC – 067, 077, 080, 132, 104, 105, 106, 396, 397, Sampo – 044, 040, 090, 108 Ambassador – 191 410 Samsung – 044, 070, 074, 192, 007, 020, 040, 119, Ampro – 112 Kawasho – 051, 192, 073, 095 129, 015, 016, 017, 023, 031, 090, 107, 108, 134, Amstrad – 006, 157 KEC – 194 147, 151, 153, 386, 411 Anam - 194, 069, 088, 089, 093, 111, 120, 125, 134, Kenwood – 044 Sanky – 062,053 217, 218, 219, 220, 221, 222, 223 Kloss – 060 Sansei – 465 AOC – 033, 044, 070, 199, 053, 030, 038, 427 KMC – 007, 023 Sansui – 477, 081, 014, 055, 423, 424 Audiovox – 106, 194, 465, 111, 220 KTV – 044, 194, 007, 029, 059, 023, 053, 233, 366 Sanyo – 168, 002, 028, 071, 133, 060, 061, 118, 254, Baysonic – 194 LG – 070, 023, 053, 068, 073, 090, 107, 108, 233, 353, 355, 356, 376, 377 Belcor – 033, 073 360, 361 Scotch – 192 Bell & Howell – 030, 168, 211 Kurazai – 030, 211, 213 Scott – 250, 192, 193, 194, 040, 057, 059, 135, 198, Bradford – 194 Lodgenet – 030, 211, 213 225, 226, 090, 108, 168 Brocksonic – 250, 477, 054, 165, 167 Logik – 030, 211, 213 Sears – 061, 070, 168, 170, 185, 192, 193, 002, 007, Brockwood – 192, 033, 073 Luxman – 070, 027, 051, 192, 068, 073, 095 027, 028, 041, 043, 060, 014, 049, 051, 056, 118, Candle – 066, 044, 070, 027, 052, 060, 068, 091 LXI – 061, 068, 168, 170, 192, 006, 056, 105, 024, 119, 023, 031, 038, 039, 068, 353, 355, 356 Carnivale – 044 026, 157 Semivox – 194 Carver – 068 Magnavox (Philips) – 044, 068,193, 001, 005, 007, Semp – 170, 059 Celebrity – 014 026, 027, 052, 048, 081, 192, 023, 068, 071, 073, Sharp – 179, 107, 007, 009, 056, 064, 096, 062, 016, Centurion – 040, 051, 095, 107, 108 089, 090, 091, 093, 134, 385, 387, 397, 404 022, 023, 024, 025, 026, 027, 028, 029, 393, 395, 409 Cineral – 106, 465 Majestic – 030, 211, 213 Shintom – 086 Citizen – 060, 044, 070, 074, 106, 027, 052, 059, Marantz – 044, 068, 076, 053, 107, 108, 109 Shogun - 254 068, 091, 211, 233 Matsushita – 264 Signature – 030 Concerto – 070, 051, 192, 073, 095 Megatron – 159, 192, 086, 215 Signature 2000 – 007, 040, 056, 030, 193, 023, 026, Contec – 194, 020, 199, 147 MEI – 199 108, 211, 213 Coronado – 007, 023 Memorex – 030, 070, 164, 168, 192, 264, 090, 211, Singer – 086 Craig – 194, 134, 223 213, 355, 388, 405 Sony – 014, 038, 050, 062, 047, 046, 049, 020, 021 Crosley – 068 MGA/Mitsubishi – 033, 044, 164,192, 107, 027, 040, Soundesign – 192, 193, 194, 052, 091 Crown – 194, 007, 023 051, 076, 084, 053, 068, 073, 090, 095, 107, 109, Squareview – 185, 006, 157 Curtis Mathes – 180, 030, 044, 061, 065, 068, 070, 110, 216, 384, 394, 395, 398, 399, 417 Sunpak – 267 074, 107, 159, 168, 465, 040, 016, 054, 108, 211, 213 Midland – 031, 061, 065, 149, 053 Supre-Macy – 380 CXC – 194 Minutz – 035, 033 SSS – 194 Daewoo – 106, 465, 027, 039, 051, 068, 073, 090, Mitsubishi – 033, 107, 164, 192 Starlite – 194 091, 092, 094, 095, 101,102, 108, 114, 118, 121,123, Montgomery Ward – 007, 037, 040, 056, 081, 022, STS – 056 130, 158, 159, 189, 191, 194, 196, 197, 198, 200, 023, 026, 053, 071, 072, 108, 211, 213 SupregMacy – 060 202, 204, 205, 206, 207, 209 Motorola – 107, 069 Supreme – 014 Daytron – 192, 051, 040, 073, 095, 107, 108 MTC – 044, 070, 074 Symphonic – 185, 006, 014, 047, 157 Denon – 159 Multitech – 194 Sylvania – 044, 068, 001, 005, 006, 026, 027, 040, Dumont – 031, 073, 192 NAD – 180, 170, 192 052, 081, 014, 049, 057, 095, 068, 071, 072, 090, Electro Home – 051, 073, 095, 192 NEC – 044, 070, 027, 040, 101, 028, 068, 090, 108, 091, 093, 107, 108, 157, 158, 419 Electroband – 014 200 Tandy – 107 Elektra – 002, 353 Nikko – 044, 106, 192 Tatung – 069, 019, 044 Emerson – 250, 168, 191, 192, 193, 194, 296, 477, NTC – 106 Technics – 065, 264 007, 008, 012, 054, 108, 016, 023, 053, 064, 103, Onwa – 194 Technol Ace – 193 139, 158, 159, 164, 165, 166, 167, 169, 392, 400, Optonica – 179, 107 Techwood – 065, 070, 027, 068 401, 402, 408, 415 Optimus – 180, 168, 264 Teknika – 030, 070, 074, 106, 164, 193, 194, 001, Envision – 044, 051, 073, 095, 192 Orion – 250, 193, 477, 013, 032, 045, 047, 078, 019, 007, 027, 052, 023, 068, 072, 091, 168, 213 Fisher – 168, 028, 355, 356 159, 160, 161, 162, 163, 382 Telefunken – 070 Fujitsu – 193 Panasonic – 065, 264, 019, 021, 024, 063, 042, 043, Telerent – 007, 030, 023, 213 Funai – 047, 185, 193, 194 044, 045, 046, 429 Tera – 127, 381 Futuretech – 194 Penney – 035, 044, 061, 065, 070, 074, 149, 170, Tevion – 065, 414 Gateway – 426 192, 033 TMK – 070, 191, 192, 027, 068, 090 GE – 035, 061, 065, 107, 149, 192, 296, 465, 005, Philco – 044, 068, 159, 477, 001, 007, 027, 052, 081, Toshiba – 074, 168, 170, 041, 043, 030, 031, 038, 019, 027, 033, 037, 046, 051, 055, 015, 018, 042, 023, 053, 071, 072, 091 039 044, 049, 054, 068, 073, 090, 095, 101, 102, 103, Philips – 068 Tosonic – 199 389, 390, 396, 403, 406, 407 Philips (Magnavox) – 001, 027, 081, 023, 068, 071, Totevision – 059, 053, 233 Gibralta – 007, 025, 027, 040, 051, 059, 058, 192, 073, 089, 090, 091, 093, 134, 385, 387, 397, 404, 072 Universal – 027, 035, 068, 102 023, 048, 053, 068, 073, 090, 095, 107, 108, 233, 360 Pilot – 044, 059, 097, 192, 073, 094, 233 Vector Research – 044 Gilbrater – 031, 044 Pioneer – 180, 103, 111, 144, 383 Victor – 067 Goldstar(LG) – 044, 070, 192, 124, 007, 027, 040, Portland – 106, 007, 027, 023, 068 Vidikron – 068 059, 058, 023, 053, 068, 073, 090, 107, 108, 233, Prism – 065 Vidtech – 192, 027, 068 360, 361 Proscan – 061, 055, 073, 082, 112, 070 ViewSonic – 428 Gradiente – 067, 070 Proton – 192, 126, 128, 090, 371, 372 Viking – 060 Grundig – 059, 233 Pulsar – 031, 192, 073 Wards – 030, 179, 035, 044, 070, 192, 193, 027, 068, Grunpy – 193, 194 Quarter – 060 090 Hall Mark – 192, 051, 073, 095 Quartz – 060 White Westinghouse – 193, 211, 408 Harley Davidson – 193 Quasar – 179, 065, 264, 019, 049, 176, 044 XR-1000 – 030, 213 Havard – 194 Radio Shack – 179, 044, 061, 070, 168, 192, 194, 073 Yamaha – 044, 033, 027, 068 Hitachi – 070, 159, 007, 027, 049, 051, 085, 023, Radix – 051 York – 040, 070, 090, 108 068, 095, 096, 097, 098, 099, 100 Randex – 051 Zenith – 030, 031, 106, 025, 034, 036, 047, 048, 049, Infinity – 068 RCA – 061, 104, 149, 065, 107, 022, 027, 046, 072, 050, 051, 391, 405, 406, 434

68 LIST OF CODES (CONTINUED)

VCR SETUP CODES

Admiral – 062, 004l, 066, 075 JCL – 049, 086 Quarter – 060 Adventura – 014 Jensen – 055 Quartz – 060, 090, 238, 378 Aiko – 292 JVC – 081, 055, 006, 007, 026, 038, 060, 102, 120, Quasar – 049, 176, 034, 112 Aiwa – 014, 051, 106, 132 128, 243, 247, 250, 253 Radio Shack – 014, 051 Akai – 055, 075, 120, 011, 021, 098, 103, 269, 275, KEC – 051, 292 Radix – 051 336, 351, 352, 354 Kenwood – 081, 052, 055, 006, 007, 060, 106, 120, Randex – 051 American High – 049 132, 238, 243, 247 RCA – 062, 049, 056, 074, 119, 120, 254, 015, 017, Asha – 254 KLH – 086 037, 041, 106, 078, 132, 141, 170, 172, 173, 174 Audio Dynamics – 007, 052, 243, 291 Kodak – 049, 051 Realistic – 060, 062, 014, 049, 051, 061, 118, 034, Audiovox – 051, 106, 194, 465 LG (GoldStar) – 051, 052, 006, 247, 331 106, 066, 132, 238, 363 Beaumark – 254 Lloyd’s – 014, 222, 132 Runco – 053 Bell & Howell – 118, 060, 357 Lloyd – 106 Samsung – 059, 254, 021, 039, 098, 108, 111, 269, Broksonic – 016, 135, 198, 225, 030, 048, 333, Logik – 086, 367 271, 275, 276, 278 337, 358, 359 LXI – 051, 106, 132, 331 Sanky – 062, 053 Calix – 051 Magnasonic – 292 Sansui – 081, 014, 055, 093, 120, 367, 379 Canon – 049, 034, 105, 086, 362 Magnavox (Philips) – 014, 049, 053, 095, 034, Sanyo – 060, 061, 118, 254, 114, 238, 346, 357, Carver – 095 106, 163, 086, 132, 183 363 CCE – 086, 292 Magnin – 254 Scott – 057, 059, 135, 198, 255, 226, 003, 031, Cineral – 292 Marantz – 049, 095, 006, 052, 060, 086, 172, 183, 033, 332, 367 Citizen – 051, 292, 006, 059, 254, 033, 172, 247, 238, 247, 291 Sears – 060, 014, 049, 051, 056, 061, 068, 118, 331 Marta – 051, 331 119, 035, 078, 238, 331, 363 Colortyme – 052, 291 Matsui – 094, 368 Semp – 059 Colt – 086 Matsushita – 049, 176 Sharp – 062, 004, 066, 075 Craig – 051, 061, 086, 254, 172, 363 MEI – 049 Shintom – 086, 367 Curtis Mathes – 049, 055, 074, 176, 006, 034, 052, Memorex – 060, 062, 014, 049, 051, 053, 061, 118, Shogun – 254 086, 112, 247, 291 176, 254, 034, 104, 106, 110, 132, 238, 331, 363, Signature 2000 – 009, 014, 037, 062, 074, 066, Cybernex – 254 369, 370 170, 173, 373 Daewoo – 059, 292, 010, 012, 058, 112, 114, 116, MGA (Mitsubishi) – 081, 062, 057, 075, 254, 031, Singer – 086 033, 343, 344, 345, 346, 347 042, 255, 258 Sony – 047, 014, 046, 048, 049, 032, 056, 058, 060 Daytron – 002, 058, 345, 365 MGN Technology – 254 Soundesign – 106, 132 DBX – 007, 052, 243, 291 Minolta – 056, 119 STS – 056 Denon – 056 Mitsubishi (MGA) – 081, 062, 057, 075, 254, 031, Sylvania – 014, 049, 057, 095, 015, 017, 018, 034, Dynatech – 014,106, 132 042, 255, 258 042, 049, 054, 065, 073, 106, 086, 132, 141, 183, Electrohome – 051 Montgomery Ward – 009, 014, 034, 037, 062, 074, 184, 322, 324, 420 Electrophonic – 051 066, 170, 173, 373 Symphonic – 014, 106, 132 Emerex – 046 Motorola – 062, 049 Tandy – 014, 060, 106, 132, 238 Emerson – 014, 016, 051, 057, 075, 135, 198, 222, MTC – 014, 254, 106, 132, 172 Tashiko – 051, 331 225, 226, 292, 003, 022, 040, 091, 101, 106, 107, Multitech – 014, 086, 254, 106, 132, 172, 367 Tatung – 055, 007, 243 109, 059, 033, 086, 132, 326, 327, 331, 332, 333, NEC – 081, 052, 055, 118, 007, 060, 070, 071, 120, Teac – 014, 055, 007, 106, 132, 243 334, 335, 336, 337, 338, 339, 340, 341, 342 238, 243, 291, 374, 375 Technics – 049, 176, 086 Fisher – 061, 068, 118, 050, 060, 035, 081, 357, Nikko – 051 Teknika – 014, 049, 051, 030, 106, 132, 331, 359 363 Noblex – 254 Thomas – 014, 132 Fuji – 047, 049 Olympus – 049 Thomson – 014, 106 Funai – 014, 106, 132 Optimus – 062, 051, 052, 055, 118, 176 TMK – 222, 254, 091, 338 Garrard – 014 Orion – 016, 198, 013, 022, 065, 066, 067, 322, Toshiba – 057, 059, 226, 050,096, 033, 035, 078, GE – 062, 049, 074, 254,034, 041, 086, 172, 174 326, 327, 328, 329, 330 081 Go Video – 019, 043, 063, 348, 349, 350 Panasonic – 049, 176, 034, 099, 112, 117, 430 Totevision – 051, 254, 172, 331 GoldStar (LG) – 051, 052, 006, 247, 331 Penney – 049, 051, 052, 056, 068, 254 Unitech – 254, 172 Gradiente – 014 Pentax – 056, 119, 078 Vector – 059 Harley Davidson – 014 Philco – 049, 034, 106, 086, 132, 183 Vector Research – 052, 031, 291 Harman/Kardon – 052, 291 Philips (Magnavox) – 049, 095, 017, 034, 106, Video Concepts – 059, 075, 052, 132, 291 Harwood – 086 086, 132, 183 Videosonic – 254 Headquarter – 060 Pilot – 051 Wards – 062, 014, 049, 056, 061, 074, 086, 095, HI-Q – 061 Pioneer – 081, 176, 045, 078, 120, 263 226, 254, 006, 106, 066, 132, 172, 247, 331 Hitachi – 014, 055, 056, 119, 005, 078, 132 Portland – 058, 345 White Westinghouse – 292 HITACHI – 106, 113 Profitronic – 254 XR-1000 – 014, 049, 086, 367 Instant Replay – 017, 034, 049, 086 Proscan – 086, 041, 074, 170, 174 Yamaha – 052, 007, 060, 106, 132, 243, 291 JC Penney – 017, 034, 049, 052, 056, 060, 254, Protec – 086 Zenith – 014, 047, 053, 008, 038, 058, 120, 122, 078, 086, 172, 238, 291 Pulsar – 053 128, 132, 435

DVD CODES

Apex Digital – 193, 227 Kenwood – 228 Proceed – 236 B144 – 146 KLH – 134, 248, 252 Samsung – 125, 192, 224, 225 Denon – 076, 201, 203 LG (Goldstar) – 080, 129, 133, 135, 179, 260 Sharp – 122, 034, 076, 077, 079 DVD-Video – 199 Magnavox – 082, 124, 138, 143, 146 Sony – 087, 040, 059, 061, 436 ECA – 156 Marantz – 270 Sylvania – 421 GE – 077, 150, 152, 156, 175 Mintek – 432 Thomson – 123, 156, 237 Goldstar (LG) – 129, 133, 135, 179, 260 Mitsubishi – 083, 181, 185 Toshiba – 088, 082, 085, 087, 113 Gradiente – 212, 234 NAD – 246 Yamaha – 089, 121, 124, 210 Harmon Kardon – 256, 259 Onkyo – 085, 244 Zenith – 089, 129, 133, 135 Hitachi – 117, 149 Panasonic – 084, 115, 118, 121, 124, 431 JVC – 079, 177, 179 Pioneer – 085, 125, 187, 188

69 CUSTOMER SERVICE

For more information on our packages or to change your subscription, please get in touch with Customer Service. Our agents are available between 8AM and 9PM Monday through Friday and between 9AM and 5PM on Saturday.

Customer Service Montreal (514) 281-1711 Quebec City (418) 847-4410 Saguenay (418) 545-1114 Outaouais (819) 771-7715 Elsewhere in Quebec 1-877-380-2511

For problems of a technical nature, please contact Customer Technical Support. Our technicians are available 24 hours a day, seven days a week.

Customer Technical Support Montreal (514) 841-2611 Quebec City (418) 842-2611 Saguenay (418) 543-4611 Outaouais (819) 771-2611 Elsewhere in Quebec 1-877-380-2611 videotron.com

70 CABLE CONTRACT

PLEASE READ THIS AGREEMENT CAREFULLY: IT CONTAINS THE TERMS AND CONDITIONS GOVERNING THE VIDÉOTRON SERVICE PROVIDED TO VIDÉOTRON CUSTOMERS. IN CASES WHERE SERVICES SUPPLIED BY VIDÉOTRON ARE GOVERNED BY THE CANADIAN RADIO-TELEVISION AND TELECOMMUNICATIONS COMMISSION ("CRTC") AND THERE ARE DISCREPANCIES BETWEEN THE PROVISIONS HEREIN AND THE CRTC RULES, THE LATTER SHALL PREVAIL. BY REQUESTING ACTIVATION OF VIDÉOTRON’S CABLE BROADCASTING SERVICES, YOU ACKNOWLEDGE HAVING READ THIS AGREEMENT AND AGREE TO BE BOUND BY ALL THE PROVISIONS THEREIN.

VIDÉOTRON SUBSCRIPTION AND RENTAL AGREEMENT TERMS AND CONDITIONS

1. DEFINITIONS the customer represents a financial risk, Vidéotron may demand advance payment for certain services or any For purposes of this agreement, the following definitions apply: other guarantee it deems reasonable. The customer has disclosed any material fact or information regarding 1.1 Effective Date – Commencement date of the Services supplied by Vidéotron to the customer, which cor- his or her financial situation which might alter his or her ability to fulfill the commitments contracted under this responds to the activation date of the Services, and in the case of additional Services, the date on which agreement. Vidéotron activates such additional services. 3.7 Modifications – Vidéotron may, upon prior notice of at least thirty (30) days to that effect transmitted by 1.2 Equipment – Refers to equipment rented or sold to the customer by Vidéotron or one of its authorized mail to the customer, modify the Services or any other provision of this agreement, including the charges and retailers, such as the decoder, Videoway terminal or digital terminal as well as their accessories such as remote rates stipulated in paragraph 3.1. However, no prior notice shall be required with regard to a modification of controls and keyboards. the Services if Vidéotron’s service offerings remain similar and have no impact on the charges payable by the 1.3 Minimum Charges – Charges payable by the customer to subscribe to the Services for the minimum customer. It is expressly understood that certain services, or their replacement by other similar services, are subscription period selected. offered as part of a package deal and that changes to these services does not necessarily entail an adjust- 1.4 Services – The services offered to the customer by Vidéotron such as more fully described in paragraphs ment of the charges and rates stipulated in paragraph 3.1. By settling the statement of account accompany- 2.1 through to 2.3 of this agreement. ing any notice of modification to this agreement, the customer is irrevocably presumed to have accepted the 1.5 Specifications – The specifications related to the Services and Equipment required by the customer and sup- modification. However, the customer may, within a period of thirty (30) days, cancel this agreement or request plied by Vidéotron, which specifications are detailed on the account statement sent to the customer by Vidéotron. that it be modified in the manner provided in paragraph 10.4 below, failing which the customer shall irrevocably be presumed to have accepted the modifications covered by the notice. 2. PURPOSE 3.8 Overdue account – In the event (i) the account sent by Vidéotron to the customer falls overdue or (ii) the 2.1 Services – Subject to the terms and conditions of this agreement, Vidéotron ltée, Vidéotron (Régional) customer fails to comply with the provisions of this agreement, Vidéotron may refuse to supply the customer ltée or CF Cable TV inc. (individually, in accordance with their respective offerings, "Vidéotron") undertakes to with any additional Service or support Service pending complete payment of the overdue account and inter- supply the following Services to the customer: rupt the Services in accordance with the provisions of paragraph 10.7 of this agreement. 2.1.1 cable distribution and interactive capability; 3.9 Overpayment – Any overpayment by the customer shall be applied to the next account statement. In 2.1.2 rental or, where applicable, sale of the Equipment. the event there remains an overpayment and Vidéotron ceases to supply Services to the customer and said 2.2 Additional Services – Vidéotron also undertakes to supply to the customer any other Service, rental or customer does not owe Vidéotron any amount, Vidéotron shall reimburse the customer within forty-five (45) sale of additional equipment which, if required by the customer, shall be governed by the terms and condi- days of the termination of Services. tions set out in this agreement (the "Additional Services"). 2.3 Support Services – Vidéotron also undertakes to supply technical support, maintenance and repair ser- 4. CUSTOMER’S OBLIGATIONS vice to allow the customer to enjoy the Services and use the Equipment supplied by Vidéotron (the "Support 4.1 Equipment – Following delivery of the Equipment, the customer undertakes to notify Vidéotron promptly Services"). Any services related to the Equipment which are not covered by this agreement are specifically of any defect, failing which the customer shall be deemed to have received the Equipment in good repair and excluded from the Support Services. working condition. Furthermore, in the event the customer has not received the Equipment within ten (10) busi- 2.4 Installation Service – Vidéotron undertakes to supply the following installation services: connection, ness days following the order for the Equipment from the customer to Vidéotron, the customer undertakes to installation, reconnection following an interruption of the Services, installation of additional outlets and reloca- notify Vidéotron accordingly. tion of the existing outlets (the "Installation Services"). 4.2 Use of Equipment – The customer shall use the rented Equipment with care, caution and diligence. He 2.5 Vidéotron’s obligations – The customer expressly acknowledges that where the Services are con- or she also undertakes to comply with the instruction manual supplied by Vidéotron, where applicable, and cerned, Vidéotron’s obligations are limited to distributing the programs it receives or produces depending on any instructions or requirements of Vidéotron regarding the rented Equipment. Moreover, the customer may the category of cable distribution services outlined in the Specifications. However, Vidéotron is not responsi- not modify or alter the rented Equipment. ble for the content of the programs it receives or produces, the whole as stipulated in paragraph 8.2 of this 4.3 Compliance with the rules for using Vidéotron’s Internet service – When using the interactive ser- agreement. vice that includes Internet access, the customer undertakes to comply with the rules for acceptable use of the 2.6 Customer’s account payment – Payment of account by the customer constitutes confirmation that the Internet. Vidéotron may, following notice to the customer at Vidéotron’s Messaging Address, immediately inter- Specifications in the statement comply with the agreement between the customer and Vidéotron. rupt the Internet access service to which the customer subscribes if Vidéotron deems that the customer uses 2.7 Minimum Services – Vidéotron reserves the right, as a condition of its provision of Services, to demand the Vidéotron account to engage in one of the following activities: that the customer buy and maintain a minimum level of Service whose content may be established from time a) Transmission or promotion of unsolicited messages ("spam"); to time by Vidéotron based on regulatory requirements and Vidéotron’s policies. b) Transmission of chain e-mail letters or pyramid schemes; c) Uploading or downloading, recovery or storage of any information, data or material of a libellous or 3. PAYMENT OF SERVICES obscene nature, containing hate literature, child pornography, or invading privacy. d) Transmission of any 3.1 Payment of Services – Starting on the Effective Date, in consideration of the provision of Services to file or document containing a "worm" or "Trojan horse," or any other element of a destructive nature. the customer in accordance with the Specifications, the customer undertakes to pay Vidéotron the amount 4.4 Prohibition – The customer may not connect the Equipment to a number of TV sets or receivers greater representing the minimum charges indicated on the account statement. Likewise, the customer undertakes than the number indicated in the specifications or proceed to install additional outlets, failing which the cus- to pay Vidéotron the charges for using "pay-per-view" services from time to time (movies, Video On Demand). tomer shall be liable to civil and criminal sanctions. The Equipment may not be transported to a location other The customer also undertakes to pay Vidéotron any other charges related to additional Services required from than that mentioned in the Specifications, without prior written authorization of Vidéotron. time to time by the customer in accordance with paragraph 2.2, the charges related to Support Services The law forbids receipt of services or portion of services without having paid for them, except with the per- described in paragraph 2.3 and the charges related to the Installation Services set out in paragraph 2.4. These mission of Vidéotron. Any departure from the law may lead to civil or criminal sanctions. charges and rates may from time to time be modified by Vidéotron in accordance with paragraph 3.7 below. 4.5 Access to the customer’s residence – The customer undertakes, to the extent reasonable, to allow The list of Vidéotron charges and rates currently in force is available by request to customer service. free access to a duly authorized Vidéotron representative, during business hours, to the premises where the 3.2 Taxes – All applicable taxes are in addition to the charges and rates described in paragraph 3.1. Services are provided to the customer and where the Equipment is located for purposes of ensuring compli- 3.3 Billing – The charges are payable on the due date indicated on the account statement sent to the cus- ance with the customer’s obligations under this agreement. tomer (by mail or electronically), by authorized payment debited from the customer’s account or by pre-autho- 4.6 Equipment owned by the customer – The customer acknowledges being in possession of the entire rized payment charged to the customer’s credit card. If the charges remain unpaid more than thirty (30) days video or audio system needed to meet the minimum requirements related to the use of the Services and rent- following the due date, they shall bear interest at the rate of 1.5% per month (19.56% per annum) calculated ed Equipment. Thus, in the event Support Services are supplied by Vidéotron to the customer and result from and compounded daily as of the due date. As long as charges remain unpaid, Vidéotron shall issue a state- a defect of the video system owned by the customer or the said video or audio system fails to meet the min- ment of account on a monthly basis. Any partial payment made by the customer will first be applied to the imum necessary requirements, additional Support Services charges may be billed to the customer by interest accrued, then the unpaid capital, starting with the overdue amounts whose due date is the earliest with Vidéotron. respect to the payment date. 3.4 Minimum charges – The minimum charges related to the Services are billed in advance for the Services 5. CUSTOMER’S RESPONSIBILITIES to be supplied to the customer, the whole in accordance with the Specifications. The charges payable for the 5.1 Loss of Equipment – In case of loss of Equipment rented by the customer in accordance provision of Services for a portion of period shall be prorated to the number of days of availability of Services with the Specifications or breakage rendering the Equipment unusable, even if this loss or damage is the to the customer in relation to the total number of days included in this period. Advance payment on a basis result of force majeure or a cause outside the customer’s control, the customer agrees to pay Vidéotron, as other than monthly is merely a method of payment and does not grant the customer any advantage whatso- liquidated damages, one or more of the following amounts (taxes included) : ever or protection against any rate increase applicable to any portion of the period for which the customer’s Videoway terminal remote control: twenty-nine dollars ($29) last payment was received. However, this paragraph 3.4does not apply to the charges, rates and terms of Digital terminal remote control: twenty-nine dollars ($29) payment applicable during certain sales promotion. Digital terminal keyboard: forty-five dollars and ninety-six cents ($45.96) 3.5 Additional charges – Administration charges shall be billed to the customer for any cheque returned Cable converter: twenty-five dollars ($25) due to insufficient funds, for each pre-authorized payment refused by the customer’s financial institution or for Decoder: fifty dollars ($50) any debit on the customer’s credit card not authorized by the issuing institution. Videoway terminal: one hundred dollars ($100) 3.6 Credit file – The customer authorises Vidéotron to check his or her credit with the relevant institutions, Standard digital terminal : three hundred and fifty dollars ($350) the whole in accordance with the provisions of paragraph 11.2 of this agreement. If, in Vidéotron’s opinion, Personnal Video Recorder : seven hundred and fifty dollars ($750)

71 CABLE CONTRACT (CONTINUED)

6. EQUIPMENT OWNERSHIP 10.3.3 If the Equipment is purchased: a penalty equal to the rebate granted the customer when the 6.1 Rented Equipment – It is expressly understood between the parties that Vidéotron remains the owner Equipment was purchased. of any rented Equipment and that such equipment remains the sole and entire property of Vidéotron. 10.4 Modification – In the event the provisions of paragraph 3.7 apply, the customer may either cancel this 6.2 Sold Equipment – Subject, where applicable, to the provisions of the Consumer Protection Act agreement or ask Vidéotron to modify the customer’s Services or the duration of the customer’s subscription, (Quebec), any sale of Equipment to the customer by Vidéotron is final. No refund or exchange shall be made effective on the date of transmission of the prior notice sent to the customer, provided the customer has trans- without Vidéotron’s consent. mitted a written notice to that effect to Vidéotron within thirty (30) days of receiving Vidéotron’s notice. 10.5 Cancellation of Services – Subject to the provisions of paragraphs 10.6, 10.7 and 10.8, Vidéotron 7. WARRANTY may at any time cancel this agreement upon prior notice of at least thirty (30) days to the customer. 7.1 Defect – Any Equipment sold to the customer is guaranteed against any manufacturing defect for a peri- 10.6 Default – Vidéotron may at any time cancel this agreement or interrupt the Services without prior notice od of one (1) year for parts and labour. The term of the warranty is calculated as of the date of purchase of and without prejudice to any of its rights vis-à-vis the customer in the event the latter fails to comply with one the Equipment. Vidéotron shall replace any defective Equipment in accordance with the terms of the warran- or more of the provisions of this agreement. ty, provided the customer notifies Vidéotron of the defect within the warranty period. Notwithstanding the fore- 10.7 Interruption or cancellation due to overdue account – Vidéotron may interrupt the Services or going, the warranty does not apply to any breakage or defect resulting from accidents or force majeure, mod- cancel this agreement if the customer omits to pay an account on its due date, upon prior written notice of at ifications to the Equipment without Vidéotron’s authorization, or improper or abusive use of the Equipment. In least five (5) business days to the customer indicating the reason and scheduled date of interruption of the case of defective Equipment, the customer undertakes to notify Vidéotron promptly so that a duly authorized Services, the amount due by the customer and, where applicable, the charges for restoring the Services, the representative of Vidéotron or person authorized by Vidéotron can make the necessary repairs. charges for cancelling the agreement if payment is not made by the customer within this period of five (5) busi- 7.2 No representation or guarantee – Vidéotron makes no representations or guarantees, express or ness days and any other charges payable to Vidéotron. The cancellation charges mean: i) the amount owed implicit, regarding the Services and Equipment, beyond its obligations under this agreement. The Services and by the customer to Vidéotron in accordance with this agreement; and ii) any amount payable by the customer Equipment are supplied "as is" and contingent on availability. to Vidéotron under this agreement for the remaining period of this agreement. Following cancellation of the 7.3 Exclusions – Without limiting the generality of the foregoing, Vidéotron does not guarantee i) uninter- agreement, Vidéotron shall reimburse the customer, where applicable, the portion paid in excess of the cus- rupted functioning of the Services or their hardware components; ii) that the Services meet the customer’s tomer’s monthly charges. The customer can contact Vidéotron’s customer service for any comment or infor- needs, nor does Vidéotron guarantee the performance, uninterrupted use or functioning of the Service and, mation to that effect. where applicable, that all functional problems can be resolved. 10.8 Bankruptcy and insolvency – This agreement is rightfully cancelled without any necessary notice in 7.4 Other exclusions – Vidéotron makes no declaration concerning the Services and Equipment supplied the case where the customer becomes insolvent, authorizes assignment of his or her property for general ben- under this agreement. All declarations, guarantees or conditions of any nature whatsoever, express or implic- efit of creditors or is declared bankrupt, if he or she is placed under receivership or in liquidation or if he or she it, are hereby excluded to the extent permitted by the applicable laws. attempts to invoke any law in matters of insolvency, bankruptcy or arrangement with creditors. 10.9 Effects of cancellation – Upon cancellation of this agreement, all obligations of Vidéotron under this 8. LIMITATION OF RESPONSIBILITY agreement shall be extinguished. 8.1 Obligations of Vidéotron – Vidéotron shall fulfill its obligations under this agreement with diligence and 10.10 Equipment and recovery charges – In the event the agreement is cancelled, the customer under- to the best of its ability. takes to return promptly to Vidéotron any rented Equipment. The customer agrees to pay Vidéotron all charges 8.2 Exclusions – Except in cases of gross or intentional negligence on its part, Vidéotron is not responsible incurred by the latter to locate the rented Equipment or obtain possession of same or recover any amount due vis-à-vis the customer or any other individual, for damages it or persons under its control may cause the cus- and unpaid under this agreement. tomer, regardless of their nature. Without limiting the generality of the foregoing, Vidéotron is not responsible for material loss resulting from the content, use, validity or quality of the programs it produces or distributes via 11. PERSONAL INFORMATION the Services or for a breakdown of Services. Should Vidéotron nonetheless be found responsible for a loss 11.1 Customer’s personal information – The customer confirms that all personal information supplied to or damage of any nature whatsoever, its liability shall be limited to crediting the customer an amount equal to Vidéotron is exact and acknowledges having been informed: i) that this personal information will be used for the monthly charges payable by the customer for a maximum period of one month. management of customer records (credit, billing, collection); ii) that the information contained in the customer 8.3 Interruption of Services – Notwithstanding paragraph 8.2, in case of interruption of the Services record shall be accessible only if necessary in relation with the purpose of such record, to employees or attributable to any cause whatsoever other than the customer’s fault, Vidéotron’s liability is limited to crediting, agents of Vidéotron in the exercise of their functions; and iii) that the customer record shall be kept at upon written request of the customer, the minimum charges proportionally to the duration of the interruption in Vidéotron’s customer service, at the address indicated on the customer’s statement, and to which the cus- relation to the total period for which the customer must pay minimum charges, calculated on an hourly basis, tomer shall send any request for access or correction of personal information. The customer undertakes to provided the following conditions are met: i) the customer has notified Vidéotron in writing; ii) for the Services inform Vidéotron promptly of any change to the personal information supplied to Vidéotron. other than pay-per-view, the interruption lasted for a period of at least forty-eight (48) consecutive hours after 11.2 Credit file – The customer authorizes Vidéotron to check his or her credit file and enter the credit infor- the notice and iii) the customer has sent a written request for credit to Vidéotron within fifteen (15) days fol- mation obtained in the customer record. lowing this notice. 11.3 Name list – The customer authorizes Vidéotron to include his or her name, address and telephone num- 8.4 Sales Promotion Services – Vidéotron may offer certain Services to existing or new customers free of ber(s) in its list of customers for business development or philanthropic purposes, as well as to forward this list charge for purposes of sales promotion (the "Sales Promotion Services"). In such an event, Vidéotron shall to companies of the same group for the same purposes, the customer having the right to withdraw this autho- under no circumstance owe any amount whatsoever to its customers who do not enjoy the benefit of Sales rization at any time, by means of a verbal or written request to that effect to Vidéotron’s customer service, the Promotion Services. address and telephone number of which are indicated on the customer’s statement. 11.4 Protection of personal information – The personal information supplied by the customer to Vidéotron 9. COMPENSATION BY THE CUSTOMER is treated in accordance with Vidéotron’s policy on the protection of personal information, which is available 9.1 Compensation – The customer undertakes to compensate and side with Vidéotron in any claim, lawsuit upon request to Vidéotron’s customer service by phone or at : [email protected] or proceedings or formal notice, including legal and paralegal fees, whether a case is founded or not, by a third party against Vidéotron or its group companies in which there is allegation of facts that constitute or may 12. GENERAL PROVISIONS constitute misconduct on the part of the customer or under the terms of this agreement, failure of the cus- 12.1 Excerpts and titles – When the provisions of this document or certain of these provisions appear on tomer to comply with one or more of obligations, and the customer undertakes to compensate Vidéotron or the back of a document other than this agreement, they constitute a reminder of these agreement conditions. its group companies for damages caused by his or her misconduct or failure to meet his or her obligations. The titles are inserted for purposes of facilitating reference and in no way affect the interpretation of the provi- Vidéotron is entitled to take part in the defence against any claim, at its expense, and to be represented by a sions of this agreement. lawyer of its choice. 12.2 Applicable laws – This agreement is interpreted in accordance with the laws in effect in the Province of Quebec and subject to the jurisdiction of the courts of the District of Montreal. 10. TERM AND CANCELLATION 12.3 Customer service – Any questions concerning the Services or customer’s account should be 10.1 Term – Subject to the provisions stated below, this agreement comes into force on the Effective Date addressed to Vidéotron’s customer service. and shall have a minimum duration of thirty (30) days, which shall be automatically renewed for additional suc- 12.4 Transfer – The customer is not authorized to transfer this agreement or the Equipment without the prior cessive periods of thirty (30) days. The customer may at any time, upon prior notice of at least thirty (30) days written consent of Vidéotron. Any attempt by the customer aimed at transferring this agreement or the to Vidéotron, cancel this agreement or ask Vidéotron for subscription to another category of Services. Equipment without the prior consent of Vidéotron shall be null and void. Vidéotron is authorized to transfer its 10.2 Sales Promotion – If the subscription is part of a sales promotion offered by Vidéotron whereby the rights or obligations under this agreement or its interests therein. customer enjoys lower rates than would have been the case without this sales promotion, the subscription 12.5 Use of the Equipment and Services – The customer shall not rent, transfer or lend the Equipment is for the period covered by the sales promotion (the "Sales Promotion Period") and may not be cancelled or permit use of the Services for personal gain or purposes of public representation. before this period ends. Upon expiry of the sales promotion period, the subscription is automatically 12.6 Completeness of provisions – This agreement sets out all provisions agreed upon between the cus- renewed under the same conditions or at the regular rate in effect for this type of subscription in accordance tomer and Vidéotron regarding the subject on which they bear, and takes precedence over all agreements, with the conditions of this sales promotion, unless Vidéotron receives from the customer a notice of non- covenants, promises and representations on this subject. renewal within ten (10) days preceding expiry of the sales promotion period. 12.7 Affiliated parties and beneficiaries – The provisions of this agreement are binding on Vidéotron and 10.3 Cancellation in the context of a sales promotion – Despite the provisions of paragraph 10.2, the customer as well as on their authorized successors and assigns, and are established to their benefit. should the customer cancel a subscription contracted as part of a sales promotion before the expiry of the 12.8 Effect of waivers – No waiver of any provision or condition of the agreement or covering any breach Sales Promotion Period, the customer shall pay Vidéotron, as damages, the following penalties: or default therein may produce effects unless consigned in writing and signed by the party stating the waiver, 10.3.1 For Cable Distribution Service with a commitment for a fixed period automatically renewable at the and the latter shall not constitute a waiver of any provision or condition of the agreement or any subsequent end of the period: a penalty equal to 50% of the monthly payments remaining in the contract; breach or default of the same or a similar nature. 10.3.2 If the Equipment is rented, with a commitment for a fixed period automatically renewable at the end 12.9 Severability of provisions – Neither the invalidation nor the illegality nor the unenforceable nature of of the period: a penalty equal to 50% of the monthly payments remaining in the contract; one or more of the provisions of this agreement shall affect or invalidate any other provision thereof.