ANNUAL REPORT 2012 ORES - Annual Report 2012
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ANNUAL REPORT 2012 ORES - AnnuAL REPORT 2012 Name and form ORES, a cooperative company with limited liability Siège social Avenue Jean Monnet 2, 1348 Louvain-la-Neuve. Formation Formed on 18 April 2008 Incorporation document published in the appendix to the Belgian Monitor on 30 April 2008, reference number 065395. Articles of association and amendments The articles of association were modified on 06 February 2009 and published in the appendix to the Belgian Monitor on 18 March 2009, reference number 40660. Table of contents GENERAL PRESENTATION 4 Business and missions 6 Message from the President of the Management Board and the Managing Director 8 ORES at a glance – Key figures 2012 – Highlights 12 Management and control bodies 16 ACTIVITY REPORT 18 Changes in the legal and regulatory framework 20 Network management: our core business 24 Our public service missions 36 Improving our service and preparing for the future 44 LEGAL AND STATUTORY INFORMATION 52 Management report 54 Annual accounts 2012 64 Auditor’s report 80 GENERAL PRESENTATION Business and missions ORES (Opérateur de Réseaux d’Energies / Energy Networks Operator) is responsible for the operation, maintenance and development of the electricity and natural gas distribution networks in 197 of Wallonia’s 262 municipalities, as well as in the municipality of Fourons in the Flemish region. This task was entrusted to us by the eight distribu- vestment policies. We are also active in the context of tion network operators (DNOs) in the combined sec- the social provision of energy to protected customers tor in Wallonia – Ideg, IEH, IGH, Interest, Interlux, who wish to be supplied by their network manager, as Intermosane, Sedilec and Simogel – which are our well as the social supervision of consumers experiencing shareholders-cooperators. economic difficulties. Each day, the 2,300 men and women working for ORES enable approximately 2.8 million people to benefit from a reliable and safe electricity and/or natural gas GEOGRAPHICAL AREA OF ACTIVITY supply. Whether it is a matter of electricity and/or natural gas, We guarantee access to our networks to the various the inhabitants of 198 of the region’s municipalities co- operators, in particular the commercial suppliers of vered by ORES can count on our services for the mana- electricity and natural gas that are competing in the gement of the networks that supply them with energy. market. In accordance with principles of impartiality and The two maps opposite shown the municipalities where fair treatment, we collect, validate, process and provide them with their customers’ consumption data. ORES is active for both types of energy. The coloured areas correspond to the territories of the distribution We also carry out the specificpublic service missions network operators that have entrusted the management entrusted to the distribution network operators by the of their installations to our company. ORES’ staff do not Walloon authorities. In this context our staff are respon- operate in municipalities that are not coloured, apart sible for managing and maintaining municipal public from on the basis of specific agreements. lighting, making sure that the rational use of energy is promoted and supporting the municipalities in their in- 6 RAPPORT ANNUEL 2012 ORES’ area of activity for electricityÉLECTRICITÉ Beauvechain Bassenge Fourons Comines- Mont-de- Flobecq Hélécine Wameton l'Enclus Visé La Hulpe Grez-Doiceau Mouscron Oupeye Dalhem Ellezelles Jodoigne Lincent Rixensart Juprelle Plombières Kelmis Estaimpuis Lessines Oreye Aubel Waterloo Berloz Crisnée Celles Wavre Pecq Awans Frasnes - Lez - Anvaing Tubize Orp-Jauche Waremme Lontzen Braine-le- Lasne Incourt Remicourt Herstal Blégny Enghien Ottignies- Chaumont-Gistoux Château Braine- Ans Thimister- Louvain-la-Neuve Hannut Fexhe-le- Welkenraedt Rebecq l'Alleud Geer Clermont Raeren Silly Haut-Clocher Mont-saint- Donceel Soumagne Guibert Ramillies Herve Ath Ittre Faimes Grâce-Hollogne Saint- Liège Court- Nicolas Beyne- Eupen Saint- Perwez Wasseige Walhain Braives Heusay Dison Braine-le-Comte Étienne Verlaine Limbourg Tournai Genappe Saint- Fléron Brugelette Flémalle Olne Villers- Georges- Chaud- Leuze-en-Hainaut Nivelles sur-Meuse Seraing Burdinne Le-bouillet fontaine Verviers Baelen Chastre Éghezée Chièvres Pepinster Lens Trooz Écaussines Villers-la-Ville Wanze Engis Antoing Soignies Amay Rumes Les Bons Gembloux Fernelmont Héron Brunehaut Villers Neupré Beloeil Seneffe Péruwelz Jurbise La Bruyère Esneux Sprimont Theux Jalhay Le Roeulx Nandrin Sombreffe Huy Pont-à-Celles Manage Saint-Ghislain Modave Anthisnes Chapelle-lez- Comblain- La Louvière Tinlot Spa Bernissart Herlaimont Fleurus Jemeppe-sur- Andenne au-Pont Butgenbach Courcelles Sambre Aywaille Marchin Morlan- Waimes Quaregnon Mons Welz Namur Ouffet Sambreville Bullingen Farcien- Gesves Hensies Boussu Ohey Hamoir nes Floreffe Clavier Fontaine- Stoumont Colfon- Charleroi Malmedy Frameries Binche l’Évêque Aiseau - Ferrières Taine Ander- Presles Lues Fosses-la-Ville Stavelot Montigny- Quiévrain Dour Châtelet le-Tilleul Profondeville Assesse Quévy Trois-Ponts Honnelles Estinnes Havelange Durbuy Amel/Amblève Lobbes Hamois Ham-sur-Heure - Gerpinnes Yvoir Merbes- Nalinnes Mettet Anhée le-Château Thuin Lierneux Vielsalm Erquelinnes Érezée Somme-Leuze Sankt-Vith Hotton Walcourt Onhaye Dinant Ciney Manhay Florennes Beaumont Rendeux Burg-Reuland Marche-en-Famenne Gouvy Froidchapelle Hastière Houyet Cerfontaine Philippeville Houffalize Sivry-Rance La Roche-en-Ardenne Nassogne Doische Rochefort Wallonia’s Tenneville Tellin Beauraing Viroinval Wellin Bertogne Saint-Hubert combined NDOS Chimay Sainte-Ode Couvin Bastogne Momignies Daverdisse Gedinne Libramont-Chevigny Simogel Libin Bièvre Vaux-sur-Sûre IEH Paliseul Fauvillers Bertrix Neufchâteau Vresse-sur- Semois Marte- Sedilec Bouillon Léglise Lange Herbeumont Attert Ideg Chiny Florenville Habay Arlon Interlux Étalle Tintigny Saint-Léger Meix-devant- Messancy Intermosane Virton Aubange Virton Musson Interest/Ost Rouvroy ORES’ area of activity for naturalGAZ gas NATUREL Beauvechain Bassenge Comines- Mont-de- Flobecq Hélécine Wameton l'Enclus Visé La Hulpe Grez-Doiceau Mouscron Oupeye Dalhem Ellezelles Jodoigne Lincent Rixensart Juprelle Plombières Kelmis Estaimpuis Lessines Oreye Aubel Waterloo Berloz Crisnée Celles Wavre Pecq Awans Frasnes - Lez - Anvaing Tubize Orp-Jauche Waremme Lontzen Braine-le- Lasne Incourt Remicourt Herstal Blégny Enghien Ottignies- Chaumont-Gistoux Château Braine- Ans Thimister- Louvain-la-Neuve Hannut Fexhe-le- Welkenraedt Rebecq L'alleud Geer Clermont Raeren Silly Haut-Clocher Mont-Saint- Donceel Soumagne Ramillies Ittre Guibert Faimes Grâce-Hollogne Saint- Liège Herve Ath Court- Nicolas Beyne- Eupen Saint- Perwez Wasseige Walhain Braives Heusay Dison Braine-le-Comte Étienne Verlaine Limbourg Tournai Genappe Saint- Fléron Brugelette Flémalle Olne Nivelles Villers- Georges- Chaud- Leuze-en-Hainaut sur-Meuse Seraing Burdinne le-Bouillet fontaine Verviers Baelen Chastre Éghezée Chièvres Pepinster Lens Trooz Soignies Écaussines Villers-la-Ville Wanze Engis Antoing Amay Rumes Les Bons Gembloux Fernelmont Héron Brunehaut Villers Neupré Beloeil Seneffe Péruwelz Jurbise La Bruyère Esneux Sprimont Theux Jalhay Le Roeulx Nandrin Sombreffe Huy Pont-à-Celles Manage Saint-Ghislain Modave Anthisnes Chapelle-lez- Comblain- La Louvière Tinlot Spa Bernissart Herlaimont Fleurus Jemeppe-sur- Andenne au-Pont Butgenbach Courcelles Sambre Aywaille Marchin Morlan- Waimes Quaregnon Mons Welz Ouffet Sambreville Bullingen Farcien- Gesves Hensies Boussu Namur Ohey Hamoir nes Floreffe Clavier Fontaine- Stoumont Colfon- Charleroi Frameries Binche l'Évêque Aiseau - Ferrières Taine Ander- Presles Malmedy Lues Fosses-la-Ville Stavelot Montigny- Quiévrain Dour Châtelet le-Tilleul Profondeville Assesse Quévy Trois-Ponts Honnelles Estinnes Havelange Durbuy Amel/Amblève Lobbes Hamois Ham-sur-Heure - Gerpinnes Yvoir Merbes- Nalinnes Mettet Anhée le-Château Thuin Lierneux Vielsalm Erquelinnes Érezée Somme-Leuze Sankt-Vith Hotton Walcourt Onhaye Dinant Ciney Manhay Florennes Beaumont Rendeux Burg-Reuland Marche-en-Famenne Gouvy Froidchapelle Hastière Houyet Cerfontaine Philippeville Houffalize Sivry-Rance La Roche-en-Ardenne Nassogne Doische Rochefort Tenneville Wallonia’s Tellin Beauraing Viroinval Wellin Bertogne Saint-Hubert combined NDOS Chimay Sainte-Ode Couvin Bastogne Momignies Daverdisse Gedinne Libramont-Chevigny Simogel Libin Bièvre Vaux-sur-Sûre IGH Paliseul Fauvillers Bertrix Neufchâteau Vresse-sur- Semois Marte- Sedilec Bouillon Léglise Lange Herbeumont Attert Chiny Ideg Habay Florenville Arlon Interlux Étalle Tintigny Saint-Léger Meix-devant- Messancy Virton Aubange Virton Musson Rouvroy 7 Message from the President of the Management Board and the Managing Director ADVOCATING INCREASED to switch them on and off; to read meters and therefore TRANSPARENCY to measure consumption; to intervene in case of break- downs on the networks or in case of any other specific ORES is currently not sufficiently well-known among the demand concerning the network or meters. Finally, we general public. It is in fact one of the smallest and young- are responsible for designing the networks of tomorrow; est in the sector, since it was founded in 2009. But as is we are constantly developing our infrastructure in order often the case with the youngest, it is a company that to provide an ever more adequate response to our stake- does not lack interest or dynamism. holders expectations. «ORES» short for «Opérateurs