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Z Hotels Disability Confident New Fellows Gender Issue 52 ⁄ second quarter 2019 ⁄ The home of hospitality management WHO IS YOUR HERO? OUR NEWEST GENERATION OF UP-AND-COMING TALENT NAME THE INSPIRATIONAL FIGURES WHO HAVE SHAPED THEIR CAREERS NEW FELLOWS Z HOTELS DISABILITY CONFIDENT GENDER GAP Our senior leaders are Bev King FIH on Z’s The benefits of employing Helping female leaders getting younger remarkable rise the disabled rise to the very top instituteWELCOME NEWS Nominate and celebrate The highlight of the Institute’s events calendar will take place on Monday 10 June. Our Annual General Meeting, Annual Dinner and Awards are held at the Waldorf Hilton in London’s Aldwych. Our Awards celebrate the very best in people development. It has never been more important for us to Editor, Ben Walker MIH celebrate and reward those organisations who are succeeding [email protected] in the face of political uncertainty and skills shortages. There are four award categories. Please go to our website and make your awards nominations. Entries are open until 13 May. Your latest issue of HQ Magazine is absolutely brimming with positive examples of professional development and excellence in the workplace. On page 30 Bev King FIH charts the fascinating rise of Z Hotels and explains how all its employees are steeped in the strongest customer service ethic. On page 26 we hear about the positive progress that our industry is making in correcting the gender imbalance, resulting in more women in senior management roles; there is still work to do but we are on the right track! On page 28 find out about the individuals with learning difficulties and other disabilities who are turning their lives around and finding a warm and receptive home in hospitality. On page 22 some of our youngest members reveal the inspirational figures that have helped to spark their passion and drive their professionalism. Please book your places to celebrate the very best that our great industry has to offer and don’t forget to make your awards nominations. As Rachael Stevens MIH says in our cover story: “I find it fascinating that you can go to an event and find such a great environment in a room full of hoteliers and ultimately competitors all under the same roof. The amount of people in hospitality who are willing to help and mentor individuals is a real credit to the entire industry philosophy of ‘people being at the heart of what we do.’” Editor, Ben Walker MIH With thanks to the Institute of Hospitality’s Company Patrons, Business Partners and Academic Partners www.instituteofhospitality.org 03 CONTENTS Inside this issue... - 06 - - 08 - INSTITUTE OF HOSPITALITY 14 Palmerston Road, Sutton, Surrey SM1 4QL NEWS Young Guns 2019 T: +44 (0)20 8661 4900 W: www.instituteofhospitality.org Entries open for our Meet our newest EDITOR Annual Awards rising stars BEN WALKER MIH: T: +44 (0)776 532 0690 E: [email protected] CONTRIBUTORS Yukari Iguchi FIH, Peter Russell MIH, Adam Rowledge FIH, Deborah Heather, Jill Whittaker FIH, David Harris, Valentine Calinaud, Caroline Benjamin MIH, Genevra Champion, Tom Price, Christopher John Dale FIH EDITORIAL BOARD MELVIN GOLD FIH (chair), principal consultant, Melvin Gold Consulting; JONATHAN LANGSTON FIH, chairman, Hotstats; THOMAS KILROY FIH; CHRIS WARDLE FIH, consultant, Expense Reductions Analyst and chairman of the Institute’s West of England Branch; BILL BROGAN FIH, catering and conference manager, St - 10 - - 12 - John’s College, Cambridge; DAVID GUILE FIH, executive leadership coach; PAULA ROGERS FIH, managing director, Admiral Recruitment; TRACEY FAIRCLOUGH MIH, managing director, TAF Catering; MARIA Roux Scholarship Soft & hard skills GEBBELS MIH, senior lecturer in hospitality management, University Spencer Metzger wins Make the most of both of Greenwich; KAREN FEWELL, director, Digital Blonde; ADAM ROWLEDGE FIH, general manager, Georgian House Hotel on your CV Published on behalf of the Institute of Hospitality by H2O PUBLISHING, Joynes House, New Road, Gravesend, DA11 0AJ T: 0345 500 6008 W: www.h2opublishing.co.uk ADVERTISING TEAM DON PHARES: Project Manager T: +44 (0)1474 520 270 E: [email protected] - 13 - - 14 - DESIGN STUDIO MARC AYRES: Studio Manager NEPOR NGOBEH: Production Manager Yukari Iguchi FIH Peter Russell MIH STINE ARNULF: Design Japan’s supply of talented chefs How and when to adopt AI © 2019 Institute of Hospitality All rights reserved. Hospitality magazine is published by the Institute of Hospitality. Reproduction or transmission in part or whole of any item within this magazine is not permitted until prior written agreement has been granted by the Editor. While every effort has been made to ensure the accuracy of the information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual suppliers and are not necessarily endorsed by or connected with the Institute of Hospitality. The editorial opinions expressed in this publication are those of individual authors and are not necessarily those of the Institute of Hospitality. - 15 - - 16 - The paper used within this publication has been sourced from Chain-of-Custody certified manufacturers, operating within Adam Rowledge FIH Deborah Heather MIH international environmental standards, to ensure sustainable sourcing of the raw materials, sustainable production and to Feedback from employees Security should be a priority minimise our carbon footprint. 04 www.instituteofhospitality.org instituteCONTENTS NEWS Issue 52 ⁄ Second quarter 2019 - 18 - - 22 - Passion4Hospitality 2019 Who is your hero? Our biggest student & industry Sources of inspiration for our event ever rising talent - 26 - - 28 - - 30 - Female advancement Disability confident Z Hotels Helping women into the highest Employing staff with disabilities Bev King FIH on building Z Hotels positions - 34 - - 38 - - 42 - New Fellows Allergen Mock Trial EPOS apps and payment Our newest and most senior members Lessons from role-playing event Use your smartphone as an EPOS - 45 - - 46 - - 49 - High-end tea BBQs and grills Postcard from Australia Matching Michelin cuisine with tea, Whatever space you have, indoors Christopher John Dale FIH not wine or outside www.instituteofhospitality.org 05 INSTITUTE NEWS INSTITUTE NEWS AGM, ANNUAL DINNER & AWARDS 2019 MORE FIRMS TAKE COMPANY SPONSORED MEMBERSHIP 10 June 2019 Hilton Bartlett Mitchell, The Doyle Collection, Park Plaza Hotels, Waitrose and Waldorf, Aldwych, Cycas Hospitality are the latest businesses to take Company Sponsored London, WC2B 4DD Membership (CSM). The Institute’s head of professional development Alistair Sandall FIH says: Join us for the AGM, “We are delighted to welcome an ever-growing number of forward-thinking Annual Dinner and companies into our membership community. At a time when attracting and Awards 2019. Our keeping good staff is essential, we are proud to help a diverse range of businesses AGM starts at 5pm achieve their goals.” followed by a drinks reception and delicious three-course dinner with coffee CSM allows businesses to purchase membership for a group of their and wines to complement the menu. During the evening we will reveal the employees. More than 50 companies are now on board and seeing the benefits winners of our awards and the Hospitality Assured awards. of investing in the professional development of their staff. 5pm-6pm AGM Cycas Hospitality is a hotel management company with a head office in 6pm-7pm drinks reception Amsterdam that manages branded hotels throughout the UK and Europe, 7pm-10.30pm dinner and awards ceremony working with IHG, Hyatt, Starwood and Patron Capital Partners. High-profile Tickets are priced at: retailer Waitrose operates various cafes, restaurants and cookery schools. £99 Members / £115 Non-Members Tables of ten* To find out how your company can join us, contact Alistair Sandall FIH £990 Members / £1150 Non-Members Email: [email protected] or call +44 (0)20 8661 4925 *only applicable if invoice is paid in full in one installment Find out more about our exciting new partnership with Waitrose. See page 11 Dress code: Business attire Entries for our Annual Awards are open until 13 May. The Awards celebrate the very best in people development and reward those organisations that are using creative methods to attract and retain enthusiastic teams. The Award Categories are: • Graduate Scheme of the Year • Student Placement Scheme of the Year • Talent Development Team of the Year • Outstanding Contribution to the Industry Entries are open to any professional (Institute members or non-members) employed in a hospitality establishment in the UK or overseas. Make your nominations online: https://www.instituteofhospitality.org/event/annual-dinner-2019/ OUR BRAND AMBASSADOR NETWORK GROWS The Institute’s network of Brand Ambassadors is increasing across the The Institute engages with businesses through its Business world. The Institute is looking for more Brand Ambassadors. We want to Partner and Company Sponsored Membership schemes. We engage hear from members across the regions, nationally and internationally, with universities and colleges via our Education Membership who can undertake some work to promote the Institute and receive a Scheme and accreditation service, and with training providers via commission for facilitating business introductions. our endorsement service. • Clemens Zuch MIH covers Germany Whilst it should be a standard that all members encourage both [email protected]
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