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RMI MEETINGS Associations Are RMI CONNECT Working Together the App for You for You SEPTEMBER 2019 RMI MEETINGS Associations are RMI CONNECT working together The app for you for you CHANGING GEARS All about transmissions and gearboxes TYRE EQUIPMENT PARTS ASSOCIATION RMI UPDATE: WOMEN OF NOTE; NAAASP MEMBERS EXCEL IN ROLE-PLAY; INDUSTRY 4.0 IGNITES CHANGE, DISABILITYwww.automobil.co.za IS NO OBSTACLE TO SUCCESS; ELECTRIC CARS – WHERE DOES SOUTH AFRICA FIT IN? SEPTEMBER 2019 - 1 URGENT SUPPORT FOR CHILDLINE FREE STATE; MAKING A FIRE IN YOUR ENGINE; THE IMPORTANCE OF LOYALTY WORKS HARDER FOR YOUR ENGINE BEST INGREDIENTS. BEST PROTECTION. As part of the PETRONAS Group, Engen continuously strives to develop products that drive performance and offer engines the best protection. Engen Xtreme is one such product. No matter what vehicle you drive, we have an advanced formula to improve your oil consumption and extend your engine’s life. With access to the world’s best high-tech laboratories and cutting-edge lubrication technologies, and more than 100 years of experience in lubricant innovation, you can ensure you’re giving your engine the best. Choose the trusted name in lubricants – choose Engen. SaatchiCPT451824 To fi nd the best oil for your vehicle visit www.engen.co.za - NOVEMBER 2014 2 - SEPTEMBER 2019 www.automobil.co.za RR451824 Engen Lubricants PrintAd_210x275mm.indd 1 2019/08/26 3:57 PM CONTENTS – SEPTEMBER 2019 COLUMNS 05 Driver’s Seat: Jakkie Olivier, CEO of the RMI 07 Editor’s Letter: Kate Kennedy 09 Hot Stuff! New product showcase 60 Frequently asked Questions: Answers from experts 66 Tailpiece: Jaguar Land Rover trials new recycling process P18 UPDATES Editor: Kate Kennedy WORKS HARDER [email protected] 12 RMI news Sub-editor: Peggy Lendrum 14 RMI Connect app [email protected] FOR YOUR ENGINE 16 Women of note Design and layout: Heinz Bawa 18 NAAASP members excel in role-play [email protected] BEST INGREDIENTS. BEST PROTECTION. 20 Industry 4.0 ignites change Reporter: Greg Surgeon 24 Disability is no obstacle to success [email protected] 26 Alternative fuels – where does SA fit in? Publisher: Richard Lendrum P22 30 Urgent Support for Childline Free State [email protected] 36 merSETA had a great year Production: Mabel Ramafoko 42 Industry news [email protected] 50 Car sales remain slow Advertising Sales Executives: 61 Continental launches brand name change Enver Lawangi, Greg Surgeon, [email protected] [email protected] COVER STORY Future Publishing (Pty) Ltd 6 Rodwiela Road, 22 Tyre Equipment Parts Association Edenburg, Rivonia The TDAFA and MPEA have merged into a single substantial association PO Box 3355, Rivonia, 2128 Tel: +27 (11) 803-2040 P52 RMI Automobil’s Editorial Sub-Committee: Viv Corinaldi; FEATURES Gary McCraw, Danelle Van Der Merwe, Brett Ferreira, Kate Kennedy, Greg Surgeon, Jakkie Olivier and Jan Schoeman 34 Biz Talk A digital version of this magazine is Developing and sustaining loyalty available at www.rmi.org.za 38 Tech Talk Making a fire in your engine Automobil is the official journal of the Retail Motor Industry Organisation (RMI) which hosts 13 constituent associations: 44 Labour Law ACRA (component remanufacturers); Subpoena in labour proceedings As part of the PETRONAS Group, Engen continuously strives to develop products that drive ERA (engine re-builders and automotive engineers); MDA (motorcycle, scooter, performance and offer engines the best protection. Engen Xtreme is one such product. quad and jet-ski/outboard engine dealers); 46 Legal Eagle MIMA (Motor Industry Manufacturers’ Association); MIWA (the full spectrum Director’s liability 4 No matter what vehicle you drive, we have an advanced formula to improve your oil of workshop operators); MPEA (wholesale and retail part dealers); NADA (new and used car and truck dealers); VTA (vehicle testing); SADFIA (diesel 62 Workshop consumption and extend your engine’s life. With access to the world’s best high-tech pumproom operators); SAPRA (Fuel resellers, convenience store and car wash operators); SAMBRA (South African Motor Body Repairer's Association); Fixing faults on the Range Rover Sport and the Audi Q5 laboratories and cutting-edge lubrication technologies, and more than 100 years of SAVABA (vehicle body builders) and TDAFA (tyre dealers and fitment centres). experience in lubricant innovation, you can ensure you’re giving your engine the best. Automobil is available to purchase from the publishers at R25 a copy. Choose the trusted name in lubricants – choose Engen. SaatchiCPT451824 TRANSMISSION FEATURE Automobil is produced and published monthly by Future Publishing (Pty) Ltd for the Retail Motor Industry Organisation. The views and opinions expressed in the publication To fi nd the best oil for your vehicle visit www.engen.co.za are not necessarily those of the publishers or the Retail Motor Industry Organistion. While precautions have been taken to ensure the accuracy of advice and information 52 Automatic transmissions explained contained in editorial and advertisements, neither the publishers nor the Retail Motor Industry Organisation can accept responsibility for errors, misrepresentations or 56 Automotive drivetrains in the SA aftermarket omissions, or for any effect or consequence arising therefrom. Permission to republish any article or image or part thereof must be obtained in writing from the publishers. © Future Publishing (Pty) Ltd www.automobil.co.za SEPTEMBER 2019 - 3 RR451824 Engen Lubricants PrintAd_210x275mm.indd 1 2019/08/26 3:57 PM BELONGING IS BETTER BUSINESS Here’s why… e Legacy and unity • We’ve been representing the retail motor industry for more than 100 years. • With more than 8,000-member businesses, our unity is our strength. e Your voice RMI represents the industry at: • Centralised wage negotiations. • Various MIBCO and Industry-related Boards and committee structures. • Various South African Bureau of Standards (SABS) committees and working groups. • The National Regulator for Compulsory specifications (NRCS), defending our industry when compulsory specifications and standards are compromised. • The Moto Health Care Fund, Industry Provident Funds and the Sick, Accident and Maternity Pay Fund. • Meetings hosted by reputable organisations recognised by government, big business, consumers and relevant stakeholders like Business Unity SA (BUSA). e Supports your business • Professional industrial relations advice ensuring procedural and substantive fairness when disciplining staff. • Chairing of disciplinary hearings and AUTOMATIC entry at the CCMA, DRC and Labour Court. • Exceptional CPA support at the National Consumer Commission (NCC) and the Motor Industry Ombudsman of South Africa (MIOSA). • Facilitation of a business-to-business complaint where both parties are RMI members, with a complaint resolution rate in excess of 95%. • Training needs and representation via merSETA and W&RSETA. • Industry-specific products like RMI4BEE, RMI4LAW, RMI4OHS and RMI4SURE. e Keeps you in the know • Industry labour relations seminars. • Automobil magazine and weekly web letters. • Commenting on industry topics in the media, and participating in and hosting numerous conventions and shows. Vehicle 4 - SEPTEMBER 2019 Testing www.automobil.co.za TA Association DRIVER’S SEAT Dealing with disputes – we are here to help Jakkie Olivier, CEO of the RMI eing in the service industry, through a process of adjudication. This Please bear in mind that the customer disputes and the can be a time-consuming exercise and facilitation process is non-legal. Bresolution of these is a large part the consumer is never quite guaranteed No legal representation is allowed of what businesses in the motor sector of a specific outcome. unless otherwise advised and face almost daily. And it’s not easy. But is done without prejudice. The RMI members can rest assured that Rulings made by the MIOSA are not process is quick and effective. In the RMI is here to help. legally enforceable in their own right. most cases, disputes are resolved Only the consumer tribunal can convert but if no suitable outcome can be We have a dispute resolution rate MIOSA rulings into awards that are reached, the complainant can then of over 90%. This means that when executable in law – a process that can escalate the case to the MIOSA. customers or members approach the also be extremely time consuming. RMI for assistance because they can’t The mediation process is a free find common ground, we assist in With this in mind, the RMI developed service offered by the RMI. And finding a solution, almost 100% of an alternative for members and is one of the many benefits that the time. Considering the RMI receives consumers before the MIOSA is RMI-accredited members enjoy. over 20,000 complaints and inquiries approached, or the legal route taken. Only if a technical inspection and through its various regional offices The process is based on facilitation report is required is there a charge annually we believe this percentage of between consumers and accredited- and these costs will be for the resolutions is commendable. RMI members and is designed to complainant’s account. produce speedy and equitable What’s key to remember is that there outcomes. The RMI is a reputable brand and is a complaints process that members we strive to ensure this remains and consumers need to follow. We Members are always encouraged to the case. We believe that a fair addressed this issue in last month’s try and resolve the matter directly and just dispute resolution service edition of Automobil but I’d like to with their customers first. If this reinforces this. By following the highlight some important points. doesn’t work then members can direct process set up by the organisation disgruntled consumers to the RMI. it is highly likely that the case will There are different bodies with specific We have tried to make the process as be resolved so we encourage all mandates within the industry. The easy as possible so complainants can members to do so and advise their Motor Industry Ombudsman of South download a complaint referral form customers accordingly.
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