Business Info Is a Controlled Circulation Magazine

Samsung WWW.BUSINESSINFOMAG.UK ISSUE134 Communication Manager Series THE WORKPLACE & TECHNOLOGY MAGAZINE FOR SMES

MAJOR FUNCTIONS & BENEFITS

FUNCTION Benefit

• Single server architecture • SCMC accommodates up to 512 users CANONStraightforward Architecture • SCME accommodates up to 3000 users • Entire voice ecosystems consolidated into one interface

SCMC SCME • Dual PSU (optional) • High availability modes: active-standby, SCANNER • Dual gig network ports active-active Resiliency and High Availability • Switchover cases: LAN cable down, SCM down or process down • Data synchronisation: CASH BACK Real-time, total sync or by command • Integrated voicemail, auto attendant, email and access manager Integration • Seamless integration for mobile phones into your voice network

• Unified messaging • Conferencing EXTENDED • Mobile Extension (MOBEX) • Call move Call evaluation, feedback, results and audit reports • System monitoring • Call trace • WE VoIP • Supports SIP features (300+) and multiple interfaces for 3rd party application connectivity

SPECIFICATIONS

Samsung Communication Samsung Communication DESCRIPTION Category Manager Compact Manager Express Celebrating Users20 years of512 3,000 Gateways 32 256

Canon imageFORMULACPS 5 50 documentCapacity scannersConcurrent Calls 150 1,000 MOH Channels 6 256

UMS Channels/Conference Channels 32/32 64/64

SIP Trunks/Total Trunks 128/256 512/512

Network Y Y

Redundancy Power Optional N/A System Go N/Ato page 10 for moreActive-Standby, Active-Active Dimensions Dimensions 1u (441.5 x 352 x 44mm WxDxH) 1u (431 X 393.7 X 42.6 mm WxDxH) information about the extended cash back and where to buy.

INSIDE:www.samsung.com/business KINGSWOOD MEDIA 2018 EDITOR’S CHOICE AWARDS SPECIAL Neopost-Invoice-Manager-A4.pdf 1 21/09/2017 09:31

ADVERTORIAL x n e e ca S Ind Manag

Introducing Invoice Manager from Neopost

Invoice Manager is a modular blend of scanning, indexing and management technology. It is designed to reduce the cost of invoice processing, make archiving and retrieval easy and reduce the effort required to manage supplier or auditor enquiries. The benefits of Neopost Invoice Manager Faster invoice capture Lower storage costs CAPTURE invoice Free up expensive information INVOICE office space as and automatically digital invoices classify data eliminate the captured need to store C PAPER COPIES

Y CM Easy search and retrieval Secure and reliable filing MY

CY SIMPLE Storing invoices as digital copies gives you CMY STORAGE INVOICE ENHANCED K makes it easy to search SECURITY and retrieve and disaster invoices recovery and associated capability information in seconds

Easy access Improve regulatory

Invoice information can be accessed by compliance AUTHORISED employees Create via web browser audit trail of INVOICES which helps meet HMRC regulations for storing digital invoices

For more information visit www.neopost.co.uk/invmgr invoice manager BY NEOPOST 02 magazine businessinfomag.uk Join us on Neopost-Invoice-Manager-A4.pdf 1 21/09/2017 09:31

n x e e FOR THE LATEST INDUSTRY NEWS VISIT: WWW.BUSINESSINFOMAG.UK ca S Ind Editor: James Goulding 0780 308 7228 · [email protected] Business Info is a controlled circulation magazine. Applications for free copies Manag Advertising Director: Ethan White 01732 759725 · [email protected] will be considered upon receipt of a completed and signed reader info card Publishing Director: Neil Trim 01732 759725 · [email protected] or online form. Business Info is available on subscription @ £40 p.a. to UK Group Sales Manager: Martin Jenner-Hall 07824 552116 · [email protected] companies or residents and @ £75 p.a. for non-UK subscribers. Social Media Manager: John Peters 07711 204011 · [email protected] The opinions expressed by contributors are not necessarily those of the publishers Introducing Invoice Manager from Neopost Art Director: Nick Pledge 07767 615983 · [email protected] who cannot accept responsibility for any errors or omissions. Editorial Assistant: Tayla Ansell 01962 843434 · [email protected] Invoice Manager is a modular blend of scanning, indexing and management technology. Advertising Executive: James Trim 01732 759725 · [email protected] No part of Business Info magazine can be reproduced without the prior permission of the publisher. © Copyright 2017 Kingswood Media Ltd. ISSN 1464-8814 It is designed to reduce the cost of invoice processing, make archiving and retrieval easy Design: Sandtiger Media – www.sandtiger.co.uk and reduce the effort required to manage supplier or auditor enquiries. Kingswood Media Ltd., Amherst House, 22 London Road, Sevenoaks TN13 2BT Tel: 01732 759725 • Email: [email protected] The benefits of Neopost Invoice Manager Faster invoice capture Lower IN THIS ISSUE Comment storage costs 04 Agenda Whenever a new year begins, reflection on what has been CAPTURE Two thirds of UK workers and what’s to come is inevitable. invoice Free up expensive ‘struggling’ “ ” information INVOICE office space as 08 App Update This issue is a prime example, as it includes our annual Editor’s and automatically digital invoices New apps for business and Choice Awards supplement, in which we highlight a selection of classify data eliminate the leisure the products that really caught our attention in 2017. We also captured need to store 13 The Business Café 17 Collaboration look ahead to 2018, sharing the thoughts of a panel of experts The evolution of the huddle on what will be the next big thing in workplace technology C PAPER COPIES Penny Power OBE launches a café for business people room (page 20). M 14 office* show 18 Innovations A common theme in their predictions is the increasing use Y The UK’s largest event for PAs The month’s best new of video for collaboration. On page 24, Adam Feakins of CM Easy search and retrieval Secure and reliable filing returns to Olympia products and services Videonations explains how accessible video conferencing MY 15 Editor’s Choice Awards 20 Predictions 2018 technology has become for businesses of all sizes, pointing out

2018 CY What technologies will have that it has never been easier or more affordable for businesses SIMPLE Storing invoices as The finer details ColorPainter E-64S the greatest impact on the to integrate video to improve collaboration in the office and digital copies gives you Editor’s Choice: CMY PrintIT Reseller What we liked: STORAGE • easy to use The ColorPainter E-64s, a new • cost-effective addition to the renowned E-64s opens up a range of commercial ColorPainter family of professional possibilities. • superior image quality workplace in 2018? We ask the Kingswood Media Office AWARDS SPECIALprinters, opens up new revenue- EDITOR’S CHOICEstreams for print businesses and sets • handles a wide range of media and IT Award Winners Smart technology on-the-go. On page 17, Lifesize’s Michael Helmbrecht explains new standards in high-quality, large- Innovative technologies borrowed from • intelligent features format printing for signage, graphics higher-end models ensures optimal results, INVOICE and interior decoration businesses. including Dynamic Dot Printing (DDP), ENHANCED K which uses different drop sizes to provide makes it easy High performance superior image quality, and Smart Pass 4 The 64-inch ColorPainter E-64s, based experts (SP4) technology, which reduces overspray on the same technology as the successful and eliminates pass-to-pass banding. M-64s and the H3-104s, provides premium Smart Nozzle Mapping 3 (SNM3) performance, high levels of precision and technology improves reliability by how greater ease of use and a lower total cost of ownership ease-of-use, while fully supporting entry- identifying and replacing clogged nozzles Like other OKI premium printers, level, environmentally-friendly printing. without impacting print speed or quality, the ColorPainter E-64s uses high Competitively priced, it gives commercial while the Safe Scanning System extends viscosity SX inks that deliver print businesses an affordable entry to the lifetime of the printhead and constantly SECURITY wide-format printing. exceptional colour density and checks media for wrinkles. to search Like other OKI premium printers, the Other useful features include automatic detail, with readable fonts as ColorPainter E-64s uses high viscosity SX printer adjustments using optical colour small as 2 points. Because SX inks that deliver exceptional colour density sensors; an Air Flow System with a built-in 24 Video conferencing ink is odourless, there is no have caused video conferencing to move out of the boardroom and detail, with readable fonts as small as heater to dry ink fast; and CP Manager need for an extraction system. 2 points. Because SX ink is odourless, there Software, which allows users to monitor is no need for an extraction system. and operate the printer from a PC. For The printer can handle a wide range printing indoors, where electro-static of media, with impressive results achieved materials are often used, an optional whether printing on back- or front-lit ionizer supports outstanding print output. and disaster materials, technical textiles, wallpaper, The ColorPainter E-64s is manufactured Adam Feakins of Videonations and retrieve canvas, hard PVC, banner, vinyl and many to the highest standards and comes other types of media. Suitable both for with a 2-year warranty on hardware and into smaller, more informal huddle rooms – an essential high-quality indoor and extra-durable and printheads, without nozzle shot or outdoor applications, the ColorPainter production restrictions. invoices recovery www.oki.com/uk on the latest developments in component of the modern workplace.

7 capability EDITOR’S CHOICE AWARD video conferencing and associated Video conferencing technology is great for staying connected information in seconds 28 The Month in Numbers www.binfo.co.uk The world of work in numbers with colleagues in diverse locations. But human contact is just Editor’s Choice Awards 07 as important. Arguably, nothing beats meeting up in person, and on page 13 we hear how Penny Power OBE is promoting BUSINESS INFO @BinfoMag Easy access Improve regulatory this message by developing a business-only café where GET YOUR FREE COPY facebook.com/ business owners can learn new skills and socialise with fellow Invoice information can be accessed by compliance To make sure you get every issue FREE, as soon as it is BinfoMag entrepreneurs. AUTHORISED employees published, just visit www.businessinfomag.uk, click the Create via web browser ‘FREE Registration’ button and add your details to our mailing list. James Goulding, Editor, [email protected] audit trail of INVOICES which helps meet HMRC regulations ARE YOU TAKING ADVANTAGE OF for storing digital invoices DIGITAL TRANSFORMATION?

Download our free ‘All-IP’ benefits guide: For more information visit Recommended reading for upgrading your phone system. www.neopost.co.uk/invmgr invoice www.swyx.com/All-IP manager BY NEOPOST magazine 03 Join us on AGENDA

Manchester Gold Acas stress relief Following the receipt of more than Multi-disciplinary engineering consultancy 11,000 calls about stress last year, Hilson Moran’s new Manchester office, workplace advisory service Acas has located on the fifth floor of Bruntwood’s Neo issued new guidance on the subject, Building on Charlotte Street, has become the covering the signs of stress, its causes UK’s third building to be WELL Certified and and how to deal with the problem. Acas the first outside London to receive Gold level senior guidance adviser John Palmer certification. said: “The UK economy lost more than The WELL Building Standard (WELL) is a project 11 million working days last year due certification system designed to improve the health to stress-related absence, so everybody and well-being of building occupants by measuring benefits if managers know how to performance across seven key areas – air, water, including green moss walls and an assortment of support stressed out staff.” light, nourishment, fitness, comfort and mind. indoor plants, as well as a variety of workspaces www.acas.org.uk/stress. Key elements of WELL include the reduction to encourage movement, interaction and of volatile organic compound emissions collaboration. (VOCs) from fit-out materials and the constant By designing its new offices in accordance Dig in! monitoring of air quality for a range of indoor and with WELL principles, Hilson Moran has created a TV presenter Julia Bradbury lent a hand at outdoor air pollutants and CO2 levels. healthy environment for its employees – and an Premier Paper Group’s recent tree planting These priorities are reflected in the design advertisement for its services, as it is one of the event in Heartwood Forest, where staff created by interior architects SpaceInvader and UK’s first companies to have an in-house team of and customers planted 3,000 native cherry, contractors Dragonfly. Throughout the offices WELL APs (accredited professionals) working for hazel, oak and dog wood saplings. Hussein there are elements that evoke the natural world, clients. Ismail, marketing executive for the Premier Paper Group, said: “Our tree planting days Year of the dog provide a great platform for our customers and their clients to showcase their February 16, 2018 is the dedication to the environment by actually start of the Chinese Year Of coming out and planting trees.” To date, The Earth Dog, representing Premier’s Carbon Capture programme has patience, thoughtfulness, raised over £500,000 for the Woodland warmth and stability. This Trust. www.paper.co.uk makes 2018 a good year for those born in it and for those born in previous Earth Dog years, like Judi Dench, Vince Vaughn, Justin Bieber and Madonna. To mark the occasion, AT Cross has created the Cross Townsend Zodiac Year Of The Dog Special Edition pen. Hand- crafted from the finest materials including a red Spaces in Bath Swarovski crystal set into the top of its cap, the Co-working specialist Spaces is bringing the latest pen features a polished black lacquer finish with an in creative workspace design to Bath with a new engraving of a dog etched in 23KT gold plating. All 17,868 sq ft work hub. Located on the second and prices include the Chinese lucky number 8 – £208 third floors of Northgate House close to Bath Abbey, for the ballpen, £258 for the rollerball and £308 for the Roman Baths and Bath Spa Railway Station, the the fountain pen. www.cross.com hub includes a large, open plan co-working area, 100 private offices and a variety of meeting rooms.. www.spacesworks.com Blake opens hub at The Postal Museum The mean team There could be no more appropriate place than the Postal Museum in London for Less than half (49%) of British workers enjoy postal packaging brand Blake’s fourth ‘hub of working in a team, according to a new report excellence’. Blake managing director Michael by Dropbox. And for all the usual reasons – Barter said: “The postal system is very close to freeloaders not pulling their weight (51%), the heart of our business; we are constantly team mates out for themselves (41%), having innovating and developing ways to ensure our to deal with big egos (37%), irritating/upsetting envelopes and packaging deliver maximum arguments (34%) and being held back by others impact, security and quality. Our new hubs are (29%). Does it have to be this way? Find out by designed to guide and inspire people, helping reading The School of Life and Dropbox. them choose the right product to suit their https://lp.dropboxbusiness.com/schooloflife needs.” www.blake-envelopes.com

04 magazine businessinfomag.uk ADVERTORIAL

before CEBIT opens to the public for all those interested in the digital world with a huge event on its final day (15 Hannover June 2018). Get your tickets now at www.cebit.de/en/

Lively start-up scene and innovative City of Innovation companies Hannover isn’t just a world-renowned Leading trade fairs with international appeal, world-famous companies, city for trade fairs and conferences. It’s developed economic structures, a lively start-up scene and an ideal living space – also an innovative hub for industries, services and trade for national and Hannover is a City of Innovation. The most important event in the digital sector, international markets, thus offering CEBIT trade fair, will take place once more in 2018 and adapt itself to the next amazing future prospects for young generation of technology. entrepreneurs and making it an ideal city for start-ups. hannoverimpuls, Hannover’s business development agency, helps with all issues surrounding self-employment and start- ups. Those starting their own business will be supported with practical knowhow and professional networks from their first idea to their entry into the market. Mature and ever-growing structures, composed of classic sectors and groundbreaking sunrise industries, form the healthy basis of the Hannover economic region. Numerous companies from Hannover are global industry leaders: the healthcare industry is at the forefront of economic growth, and Photo: Stefan Knaak the creative industries and multimedia companies are a force to be reckoned The new CEBIT – Europe’s Business a glimpse into the digital future, with on the market. Four universities, Festival for Innovation and introducing innovative technologies, one university of applied science and Digitalization new business models and value-adding several renowned private academies Europe’s leading event platform for networks as well as research and lead the way in a top-class research and digitalization will take place again next start-ups. Economic, political and social scientific landscape with some 47,000 year, combining familiar trade fair discourse is at the heart of the new students. elements with inspiring conference conference format “d!talk” as a platform formats, innovative networking for knowhow and visions. Hannover – a modern city of green platforms and creative festival elements. CEBIT will address all the central spaces and great quality of life CEBIT will be held in summer for the themes of digitalization, show them in Hannover has the perfect mix of all the first time ever (11 – 15 June 2018) with their various facets and bring them to factors which make for a good quality four elements: the heart of the new life. The opening day on Monday (11 of life. Here it’s possible to experience CEBIT will be the “d!campus” under the June 2018) is traditionally reserved for nature and green spaces while still Expo Timber Roof, where technology media and politicians (exhibition halls enjoying the advantages of a big city. and emotion, business and festival will not opened yet). This is followed by the With the night life and shopping, meet. Digitalization and culture will be trade visitor days (12 – 14 June 2018) cultural diversity and easy accessibility: united and create the framework for Hannover is a great place to live! networking, showcases and interaction The Lower Saxon state capital has with a campus feel running into the everything that makes a vibrant city: evening. Europe’s Business Festival for a diverse range of cultural offerings, The other elements in Hannover’s Innovation and Digitization countless events, neighbourhoods with exhibition halls include “d!conomy”, 11–15 June 2018 distinctive cultures, great night life and which concentrates software and shopping, an excellent local transport IOT-offers for the digitalization system and a high, yet affordable, of businesses and administration. quality of life. International companies of the digital Find more information about economy stage their solutions and Hannover in the accompanying technologies with the central theme of brochure and at www.visit-hannover. business development. “d!tec” provides cebit.com com/en/business

01732 759725 magazine 05 AGENDA Telecoms and IP Engineering Solutions for Business since 1988 AI finds celebrity lookalikes GDPR Update AI has the potential to revolutionise (perhaps With the clocking ticking down to even to terminate) the working lives of GDPR deadline day on May 25, 2018, Weaver Bird millions. But in the meantime, scientists and the Information Commissioner’s Office [Ploceidae] academics from Oxford University are using (ICO) has launched a dedicated advice it to look for celebrity lookalikes in one of the line to help small organisations prepare world’s largest digital collections of art images. for the new data security rules. A The inventors of Pholio, an intelligent photo supplement to existing resources on Weaver birds live in colonies album with built-in advanced image search the ICO website, the helpline provides of hundreds of intricate nests capabilities, have demonstrated the platform’s personal advice to small and medium- capabilities by training it to find celebrity sized organisations that still have and each species possesses their lookalikes from The Witt Library (part of The questions about GDPR. Call 0303 123 Courtauld Institute), which holds a collection of 1113 and select option 4. own unique construction strategy western art from 1200 to the present day. https://ico.org.uk Among the celebrities whose likenesses they Richard Branson and Hugh Jackman. have found in old paintings are Taylor Swift, Cher, Pholio, developed by Pimloc, is a small album- Not willing and unable Donald Trump, Simon Cowell, Paul Hollywood, shaped box that sits on a living room shelf and Whilst more than half (54%) of UK Make sense of it all uses artificial intelligence to recognise patterns businesses expect a data breach in the relating to more than 20,000 search terms. In next 12 months, only 48% believe that Provocative choice this way, users can quickly and easily search their their business is financially prepared with Spitfire MPLS Pantone has selected Ultra Violet as its image collections for pictures of, say, eggs, cars or to pay a GDPR fine, according to colour of 2018, specifically PANTONE meerkats. research from Proofpoint, Inc. The 18-3838. It describes this shade as Founder Simon Randall said: “When we tested study highlights a disconnect between ‘dramatically provocative’, adding that it the search capabilities out on the Courtauld perception and reality when it comes ‘communicates originality, ingenuity and Collection, we were absolutely amazed at the to GDPR readiness. Most UK businesses (77%) believe they will be fully visionary thinking that points us towards speed and the accuracy of what we’d created. compliant by May 2018, yet only 5% the future’. Most of us have tens of thousands of pictures have all the necessary data governance these days, thanks to smartphones. Keeping track strategies in place. of what we have and hunting down the thing we www.proofpoint.com are looking for is now an instantaneous exercise. Pholio means no more laborious scrolling through The carrot or the stick? thousands of pics.” Organisations around the world are Pholio can search for images on any using a mixture of the carrot and the connected device and can also access Google stick to encourage employees to act Images, Facebook and Instagram collections and in line with GDPR. According to The download them for safe keeping. Tags are applied Veritas 2017 GDPR Report, 47% of instantly to all images added to a collection. businesses plan to add mandatory GDPR Leatrice Eiseman, Executive Director of www.pholio.io policy adherence into employment the Pantone Color Institute, said: “We are agreements; 41% say they will living in a time that requires inventiveness • Easily managed and secure private network solutions implement employee disciplinary and imagination. It is this kind of creative procedures if GDPR policies are violated; • Wide choice of Ethernet and DSL circuit connectivity options Do you need to manage inspiration that is indigenous to PANTONE and 25% would consider withholding complex voice and data 18-3838 Ultra Violet, a blue-based purple that benefits, including bonuses, from • Cost effective bandwidth and quality of Service takes our awareness and potential to a higher communication in a employees found to be non-compliant. • Centrally managed internet breakout multi-site organisation? level. From exploring new technologies and the One third (34%) aim to incentivise greater galaxy to artistic expression and spiritual employees by rewarding them for • Ideal for VoIP and SIP Trunks Call us now to help simplify reflection, intuitive Ultra Violet lights the way to complying with GDPR policies. what is yet to come.” www.veritas.com • Network wide SLAs and save costs with an MPLS According to Pantone, Ultra Violet is symbolic network from Spitfire of counter-culture, non-conformity and artistic • No expensive routers brilliance. It also has a mystical quality and is Prepare for take-off • Easily scaled up or down by adding or moving often associated with mindfulness practices. Spitfire Network Services Ltd: Business travellers can look forward to sites or circuits Training TechTalks To celebrate the colour, Pantone has released more relaxing journeys with Gatwick’s limited edition Color of the Year guides for free passenger app. Features include design, fashion, home and interiors, available personalised flight information, on Pantone.com; partnered with online gallery including boarding status and gate Sales 0800 319 6010 • Partner Services 0800 319 6500 Saatchi Art (saatchiart.com) to create a access; real-time queue updates collection of official Pantone Color of the Year for check-in and security; intuitive 2018 prints; and worked with Adobe Stock on a wayfinding using beacon technology; Innovative • Flexible • Reliable • Supportive • Cost Effective Color of the Year collection of visual assets. and shopping and eating offers. www.pantone.com/color-of-the-year-2018 www.gatwickairport.com

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Weaver Bird [Ploceidae]

Weaver birds live in colonies of hundreds of intricate nests and each species possesses their own unique construction strategy

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• Easily managed and secure private network solutions • Wide choice of Ethernet and DSL circuit connectivity options Do you need to manage complex voice and data • Cost effective bandwidth and quality of Service communication in a • Centrally managed internet breakout multi-site organisation? • Ideal for VoIP and SIP Trunks Call us now to help simplify • Network wide SLAs and save costs with an MPLS network from Spitfire • No expensive routers

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Digital identity Yoti is a free digital identity app that Lighting installation analytics makes providing ID simpler, faster and Philips Lighting and enterprise software safer. To set up a digital identity, users specialist SAP SE have launched a social simply take a selfie and scan a passport impact analytics app to help tourist or driving license with their smartphone. boards and city authorities measure Yoti can then be used for age verification, the social and economic impact of identity verification, biometric login and illuminating city landmarks. The app building access, removing the need to merges image analytics developed carry paper ID documents and protecting by Philips Lighting, which identifies against fraudsters. User details are secured architectural lighting photos of landmarks AI app empowers visually with advanced hybrid encryption, so only on social platforms like Instagram, with impaired people SAP’s Cloud Platform, which collates data the individual can see their personal data. Microsoft’s Seeing AI app helps blind and on what is being posted about a piece of www.yoti.com partially sighted people by describing architecture on social media and news Yoti the world around them. It uses Artificial sites. Data from the app will help city B2B bartering Intelligence to recognise objects, people authorities to identify the most popular Bartercard, the company that gives and text via a phone or tablet’s camera lighting displays and refine lighting businesses the power to exchange goods and relays what it sees to the user. The app strategies to best meet the needs of their and services as part of the world’s largest can speak text that appears in front of the local community. trade exchange, has released a new version camera; provide audio guidance to capture www.lighting.philips.com of its app. Bartercard enables SMEs to a printed page and recognise the text; scan buy goods and services without affecting barcodes and speak the product name and their cash reserves through the use of packaging information; and save friends’ Trade Pounds. The updated app can now faces in the user’s contact list so that they use your location to find other members, can be recognised later. and the payment section of the app has www.microsoft.com been improved so users can scan a QR code from another member to receive a Gatwick app wins Business IT payment. Innovation of the Year www.bartercard.co.uk Gatwick’s Airport Community App has been named Business IT Innovation of the Year at the UK IT Industry 2017 Awards by BCS. The app gives the 10,000-strong workforce easy access to real time information about airport Buy the right batteries issues on a smartphone. The BCS judged The Panasonic Battery App helps buyers Gatwick’s app to have delivered the most find the battery they need. The ‘Find My measurable benefit for its business users Battery’ function lets you find the best and customers out of ten shortlisted suited Panasonic battery for a particular finalists. www.gatwickairport.com electronic device by choosing from a list of simple icons. The ‘Locate Battery’ Ride pooling function uses your smartphone camera MOIA, a mobility startup from the to help detect the correct product on- Volkswagen Group, will launch its ride shelf. pooling concept internationally in 2018. www.panasonic-batteries.com The concept, which aims significantly A smart welcome to reduce traffic in major cities, consists Make your app chat Panasonic Battery Proxyclick’s visitor management system of the MOIA car, a fully electric car Jongla, developer of the Jongla – Social App improves the office guest experience. with space for up to six passengers; an Messenger app, has released Delivered, a Visitors are added directly from any app for customers to book and pay for social messaging SDK and cloud service electronic calendar into the software a MOIA; and a driver app. A pooling for companies and app developers. and receive an invitation with all the algorithm groups passengers with similar Developed by the Jongla team to consume information they need for a meeting. destinations together in order to increase as little data as possible, the messaging Upon arrival, they simply check in using the capacity for each car and to avoid protocol brings one-to-one chat and group an iPad. The check-in app can take a detours. www.moia.io messaging to your business app. CEO Riku photo of the visitor, print out an access Salminen says it will badge, send visitors a Wi-Fi code via SMS allow companies to “build and notify hosts when guests arrive. A their own social network recent update enables the app to confirm inside their app” so that the identity of a guest by scanning their users no longer have to ID card using a face-matching algorithm. leave the app to socialise. www.proxyclick.com www.jongla.com

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65% BLACK +.25 stroke 170 Kerning 27.87 pt. size WORKPLACE The perfect blend In November, The Business Café started a crowdfunding campaign to launch a new coffee shop chain. Business Info spoke to Penny Power OBE about her new venture

Author, speaker and entrepreneur, resilience and sustainability of small Penny Power founded Ecademy, the businesses so that they don't feel so UK's first social network for business, isolated and lonely. in 1998. She wrote the Government's Digital Business Britain manifesto in BI: How does The Business Café differ 2011, and in the same year founded from co-working spaces? the Digital Youth Academy, bringing PP: Co-working spaces, which we’ll Digital Marketing Apprenticeships to want to partner with, are where you go market. In 2013, she was awarded an to work. The Business Café is different OBE for 'Entrepreneurship and Social because it’s a coffee shop environment, Digital Development'. it’s where you go to have a chat with Her latest venture is the someone, to ask some advice, to gain establishment of a chain of High Street some new skills. If somebody wants to coffee shops for entrepreneurs and small stay all day we would encourage them businesses. If she is successful in raising to go to a co-working space rather than the £350,000 needed on crowd-funding hog a table and hide behind a laptop. site CrowdCube, the first café could open as soon as March 2018. BI: What evidence do you have that there is a need for this type of café? Business Info (BI): What is The PP: I've spent 20 years working with Business Café and why does the UK small businesses and start-ups and need another coffee chain? building communities and support for Penny Power (PP): I really believe in them, so I've got a large network of Penny Power OBE want to get them involved, to invite online; I'm active on Facebook, LinkedIn small, self-employed businesses. Over (right) with her them to the launch of our cafés and and Twitter and in 1998 I launched the the last three years, I’ve done 2,000 business partner to encourage them to promote their first social network, four years before face-to-face meetings with my network Gail Thomas events on our walls. There will be a LinkedIn, which grew to a community and they really love this new concept, Community Manager in each café, a of 650,000 SMEs in 52 countries. But, this blend of Facebook and Starbucks. bit like the landlord of a pub, who will I'm also very aware that people can get reach out to those networks, as well lonely and that many people, especially BI: How long have you been as to universities and colleges, because with Brexit, want to conduct most of developing the idea? we'll be employing young people their business locally. PP: It came to me in October 2013 when It’s about from local colleges and giving them So, our idea is to create a business I was between companies. I’d sold one creating a skills. Hopefully they will then get jobs café in high streets across the UK, as an company and was about to start another community, with local businesses, so there’ll be a alternative to Starbucks or Costa, where and was sitting in Caffé Nero feeling a throughput of young people learning members can sit and enjoy a coffee little bit lonely, just thinking this is really so small how to engage with businesses. in a really nice, business lounge-type hard work. At that stage, I didn't want businesses don’t environment and where they can feel to go out and sell to anyone or find any BI: Could you tell me a bit about that they are loved and that their small suppliers, I just wanted to talk to other feel so isolated the business model. Is it a franchise business means something. So, the people like me – entrepreneurs who network? culture is friendship first. were trying hard and taking the rough PP: We will own the first one, but we've We are also employing Digital with the smooth. I looked around and been approached by about 34 people Friends and training them to be able there were a lot of people sitting there who come from networks that want to to pass digital skills and knowledge with laptops and nobody was talking. I own one, including someone from BNI on to our members for free. If you're actually blogged about it. I wrote a blog (Business Network International), five sitting in there having a nice cup of tea on 28 October 2013, and that's when councils, a consortium of employers. So thinking 'I really wish I could do my the idea started to grow. a franchise model is possible. We'll get bookkeeping on my phone', for example, the first café up and running and that you can call over a Digital Friend who'll BI: How do you plan to recruit should organically enable us to open help you load that application on your members? the second one and then we'll see what phone and show you how to use it. It's PP: We aim to work very closely with happens. I like the idea of franchising, of about delivering skills but also creating business networks. We don't want them local people owning them. a community, helping with the mental to think we're challenging them; we Continued... 01732 759725 magazine 13 EVENTS

...continued

BI: Why did you pick Peterborough for BI: What other locations might you the first premises? expand to? PP: Several reasons. We didn't want to PP: Some of our investors want us to start in London, because there are a go to London, to areas that are more lot of environments in London where like a village. I was in Islington last you can go and sit; Peterborough is a week and there was a café there that really interesting regeneration city – was absolutely rammed with people it’s one of the fastest growing cities in working on laptops and they all knew the country; and my business partner each other – they are crying out for it. Gail lives there. She's going to run the Other places we've got interest in are business, while I build the culture, build Winchester, St Albans, Slough, Bracknell, the brand, so it makes sense to start Farnham, Oxford, Sheffield, Scunthorpe. there. We might have to do a competition to www.thebusinesscafe.co.uk find out who wants it most, like BT did when it started its broadband roll out. office* – the event to maximise the careers of PAs and EAs office*, the UK’s largest event for the office professional, is returning to Olympia, London on February 28-March 1 2018. Thousands of PAs, EAs, VAs and Office Managers will benefit from their visit to the complimentary two-day event. Last year, office* attracted 5,520 unique visitors, each of whom spent an average of 5hrs 32mins at the show.

An established event in the PA Sessions available include: solutions and identify cost-saving industry’s calendar, office* has n Driving your EA/PA career. Abigail opportunities, by comparing multiple another exciting show prepared for Jones. American Express GBT. office product suppliers. With other its attendees. The 2018 edition will n How do YOU solve problems? exhibitors representing venues, address new needs created by the Andrew Jardine. The Institute of merchandise and business travel, The educational evolution of the PA and EA role, most Administrative Management. attendees will be able to make contacts obviously through the suppliers and n Magic Moments with Microsoft. Paul to help them with their future event programme training available at the show. Pennant. Today’s PA. planning needs. covering a The educational programme, covering n Success doesn’t have to be stressful. office* is co-located with choice of over a choice of over 50 topics, is designed to Laura Capell-Abra. No More Ifs and International Confex and the Event help attendees carry out the varied tasks Buts. Production Show, both of which align 50 topics is that they’re increasingly responsible for. n The Digital Age. Elizabeth Wakeling. with, and support, PAs’ event organising designed to As job expectations extend beyond the International Management Assistants. responsibilities. The valuable access to traditional, the show’s CPD-accredited n The PA’s guide to the perfect event. leading suppliers and innovators from help attendees sessions will provide practical knowledge Chris Powell. The Event Expert. these sectors will help PAs with the carry out that will benefit the day-to-day office*’s training will suit all budgets. planning and organisation of future the varied activities of attendees. As always, The Keynote Theatre is complimentary meetings and events. sessions are aimed at development from to attend, while the paid-for seminars A day at office* also offers the tasks they’re a personal career, and skills perspective. are competitively priced, ranging from chance to network with other office responsible for as little as £15 (plus VAT) to £150 (plus professionals. Visit the designated VAT) for a two-day bundle pass. The networking area to meet with new and sessions are led by some of industry’s old contacts alike. leading PA trainers, giving delegates the Complimentary visitor registration, opportunity to receive the best training as well as booking for the Keynotes in each specialism, all in one place. and paid-for training sessions, has just In addition, visitors benefit from launched. Register now to secure your meeting leading suppliers, with more space in the most popular sessions. than 100 companies represented. www.officeshow.co.uk Discover the latest in workplace

14 magazine businessinfomag.uk 2018

EDITOR’SKingswood Media Office CHOICE and IT Award Winners AWARDS SPECIAL

7 EDITOR’S CHOICE AWARD Editor’s Choice Awards

PRINT, MFP, SOFTWARE, SERVICES, DOCUMENT & CLOUD NEWS & INFORMATION FOR VARS, CONVERGED RESELLERS & MFP DEALERS

ISSUE 46 · 2017

www.printitreseller.uk contents 05 Samsung CF791

v07 · 2017 This premium curved monitor gives professionals the space and features they THE MAGAZINE & ONLINE CHANNEL RESOURCE FOR VARS, IT RESELLERS & IT SUPPORT PROVIDERS

BRANCH OFFICE need to work productively. www.technologyreseller.co.uk

REMOTE SITE HOME REMOTE SITE WORKER

ACQUISITIONS Pinnacle completes MFPs third deal in two years Integra launches enhanced Managed PAGE 46 07 OKI smart printers and MFPs HOME INFORMATION Print Solution WORKER MANAGEMENT PAGE 32 BRANCH Scanners with cashback OFFICE PAGE 18 OKI’s smart printers and MFPs help streamline document-intensive business

HEAD OFFICE REMOTE SITE processes with integrated software. MOBILE WORKER

PUBLICATION INFO A BUSINESS Innovative solutions 09 Spitfire ISP

MAGAZINE and services keeping PAPER PEN TO partners one step ahead An exclusive, business-only network, Spitfire focuses on its customers’

Q&A MOBILE What the Autotask Datto WORKER merger means for MSPs IP Telephony Why Daisy thinks its hosted needs and develops services to meet the specific requirements of individual solution is perfect for IT PAGE 33 NOTEBOOKS resellers How Microsoft is making hardware disappear and PAGE 23 ideas come to the fore PAGE 22 businesses.

11 OKI MC563DN The MC563DN brings professional security features to small and medium- THE PRINT & DOCUMENT WORKFLOW MAGAZINE

www.printitmag.co.uk sized businesses and workgroups.

ISSUE 47 PACKAGING Why Coveris is the top pick for leading CONSUMABLES brands. Red Bus Cartridges on STATIONERY the recycled cartridges PAGE 28 industry. 12 Epson WorkForce Enterprise My Favourite Things by TV Dragon PAGE 26 Theo Paphitis PAGE 21 A colour A3 business MFP offering impressive speeds of up to 100ppm.

ISSUE133

WWW.BUSINESSINFOMAG.UK Samsung Develop’s 13 Epson EcoTank Communication Manager Series winning THE WORKPLACE & TECHNOLOGY MAGAZINE FOR SMES touch Epson updates its cartridge-free line of printers with a reconfigured design MAJOR FUNCTIONS & BENEFITS Benefit

• Single server architecture • SCMC accommodates up to 512 users • SCME accommodates up to 3000 users SCME • Entire voice ecosystems consolidated into one •interface High availability modes: active-standby, and new models to suit a range of needs. FUNCTION active-active SCMC • Switchover cases: LAN cable down, • Dual PSU (optional) SCM down or process down Straightforward Architecture • Dual gig network ports • Data synchronisation: Real-time, total sync or by command

Integrated voicemail, auto attendant, email and access manager Resiliency and High Availability • • Seamless integration for mobile phones into your voice network Innovation More details on • Unified messaging • Conferencing Toshiba TEC’s new & • Mobile Extension (MOBEX) Q&A improved eco copier Integration • Call move PrintIT talks to Rob • System monitoring 15 Xerox ConnectKey printers and MFPs PAGE 28 • Call trace Clark about Epson’s • WE VoIP MFPs growing inkjet range • Supports SIP features (300+) and multiple interfaces for 3rd party application connectivity How HP plans to PAGE 22 Call evaluation, feedback, results and audit reports change the way the world prints PAGE 19 These cloud-enabled printers and multifunction devices are customisable,

Samsung Communication Manager Express

Samsung Communication 3,000 SPECIFICATIONS Manager Compact 256 512 secure and intuitive to use. Category 50 32 Users DESCRIPTION 1,000 5 Gateways 256 150 CPS 64/64 6 Concurrent Calls 512/512 32/32 MOH Channels Capacity Y 128/256 UMS Channels/Conference Channels N/A Y SIP Trunks/Total Trunks Active-Standby, Active-Active Optional Network 17 OKI Colour Painter E-64s 1u (431 X 393.7 X 42.6 mm WxDxH) N/A Power 1u (441.5 x 352 x 44mm WxDxH) System 20Redundancy year anniversary Dimensions of Canon imageFORMULA Dimensions A new addition to the ColorPainter range, the E-64s gives commercial print Document scanners businesses an affordable entry to wide-format printing. COLLABORATIONwww.samsung.com/business • VENDING • CO-WORKING • OFFICE DESIGN 18 Olympus RecMic II Series Desktop dictation microphones designed to provide exceptional accuracy for EDITOR’S CHOICE speech recognition, even in noisy environments. AWARDS SPECIAL

Editor: James Goulding – 07803 087228 · [email protected] Advertising Director: Ethan White – 01732 759725 [email protected] Publishing Director: Neil Trim – 01732 759725 · [email protected] Group Sales Manager: Martin Jenner-Hall – 01732 759725 7 [email protected] EDITOR’S CHOICE AWARD Social Media Manager: John Peters – 07711 204011 [email protected] Art Director: Nick Pledge – 07767 615983 · [email protected] Editorial Assistant: Tayla Ansell – 01962 843434 · [email protected] Advertising Executive: James Trim – 01732 759725 · [email protected]

EDITOR’S CHOICE AWARDS SPECIAL is, published by Kingswood Media Ltd., Amherst House, 22 London Road, Sevenoaks TN13 2BT Tel: 01732 759725. Email: [email protected] No part of EDITOR’S CHOICE AWARDS SPECIAL can be reproduced without prior written permission of the publisher. © 2017 Kingswood Media Ltd. Design: Sandtiger Media www.sandtiger.co.uk The paper used in this magazine is obtained from manufacturers who operate within internationally recognized standards. The paper is made from Elementary Chlorine Free (ECF) pulp, which is sourced from sustainable, properly managed forestation.

02 Editor’s Choice Awards 01732 759725 Editor’s Choice Awards

Editor’s Choice YOUR NOMINATIONS Awards Special PRODUCT/SERVICE OF THE YEAR 2017/18 1 What product or service adopted in the last 12 months has had the biggest impact on your business? (please explain how What we look for... in no more than 50 words)

Throughout the year and across each of our titles – Business 2 What product or service adopted in the last 12 months has Info, PrintIT, PrintIT Reseller, had the biggest impact on your personal productivity? and Technology Reseller – we (please explain how in no more than 50 words) choose three or four products, solutions or services that we consider worth highlighting and 3 What product or service implemented in the last 12 months give them a coveted Editor’s has had the biggest impact on your working environment? Choice Award. (please explain how in no more than 50 words) Here you’ll find a selection of Editor's Choice Award winners from 2017. They might be a well established product or service that SUPPLIER OF THE YEAR has proven its worth or a completely 4 new technology that shows promise, Please nominate your choice for Supplier of the Year (dealer/ reseller/retailer), explaining why they deserve the award in no more but all bring something different, than 50 words. new or better to the table. Winners are chosen for a variety of reasons, including ease of use, great design, functionality, innovation, cost 5 Please nominate your choice for Manufacturer of the Year, effectiveness and sustainability. explaining why in no more than 50 words. No matter what quality most attracted us, you can be confident that every Editor’s Choice Award winner will be able to help you YOUR DETAILS RETURN TO improve efficiency, cut costs and/or Please scan and email Name enhance productivity. this page to Keep reading Business Info and Position [email protected] our sister publications for more of the or send a hard copy to Company same in 2018. James Goulding, Address Suite 6, James Goulding, Editor 45 Southgate Street, Winchester, [email protected] Email Hants SO23 9EH

www.binfo.co.uk Editor’s Choice Awards 03 A clearer business vision

34” CF971 Ultrawide Premium Curved Business Monitor for powerful multi-tasking and greater viewing comfort.

Greater viewing comfort Samsung’s 1500R curved display is precision engineered to give you the most comfortable viewing experience ever.

More realistic colours Quantum Dot technology delivers brighter, crisper, and more natural colours than conventional monitors.

Perfect multi-tasking With the 21:9 Ultrawide display, you can experience truly seamless multitasking on a single display.

Ultra Wide Quad HD resolution 21:9 An UWQHD screen resolution of 3440x1440 delivers 2.5x the pixel density of Full HD for razor-sharp images.

To find out more visit: displaysolutions.samsung.com

04 Editor’s Choice Awards 01732 759725 Premium curved monitor EDITOR’S CHOICE AWARD AMG F91

Samsung CF791 What we liked: • immersive viewing experience Editor’s Choice: Technology Reseller • rich colour • sharp images • easy multi-tasking • sleek design

crisper and more natural. The monitor’s VA panel minimises light leakage, and with a 3000:1 contrast ratio, blacks are deeper.

Sophisticated style The clean, sleek design is also conducive to concentration: the three-sided boundless design removes visual distractions, while the built-in 7-watt speakers mean there’s no need to clutter the desktop with auxiliary speakers or cables. A hatch on the glossy white rear casing contributes to a neat and tidy workstation by providing a place to store cables out of view. Two HDMI, a DP, headphone jack and two USB ports provide multiple The Samsung CF791 is an impressive company has had a fantastic response connections to PCs, games consoles, 34-inch Quantum Dot curved monitor from the business sector, not just to the additional monitors and other devices. that provides a realistic, immersive CF791, but also to the 34-inch ultra- and comfortable viewing experience. wide USB-C monitor LC34H890, the new Comfortable viewing Released towards the end of 2016 49-inch super-ultra-wide curved monitor Designed for viewing comfort and to and debuted at CES 2017, the monitor LC49HG90 and other WQHD and UHD reduce eye strain, the CF791’s deep 1500R combines function and style with enhanced monitors. curvature is engineered to follow the features ideal for gamers and professionals natural curvature of the eyes more closely alike. Business benefits than competitor products. Studies have The Ultra WQHD display of the CF791 This year we shown that a deep curve puts less strain on Work and play enables a screen resolution of 3440 x 1440 the eyes than a flat or only slightly curved With a curvature of 1500R, the monitor have clearly – 2.5 times the pixel density of Full HD – screen. creates a more immersive viewing seen increased for razor-sharp images. The combination of Blur reduction technology activates experience that is particularly appealing for business this pixel density and the ultra-wide 21:9 backlights when images appear, while gamers, as it envelops their field of vision demand for aspect ratio provides professionals with integrated line scanning technology and makes them feel part of the game. larger, higher a wider workspace that enables them to divides the backlight into four channels While gamers are an obvious target, multi-task with different programmes open and sequentially organises its positioning resolution the CF791 works just as well in an office at once. Not having to toggle between to match featured on-screen content. This environment. David Jackson, Product screens, and different windows aids concentration and synchronisation minimises visible blur and Manager – LCD Monitors at Samsung, we’ve had helps users to be more productive. maintains users’ focus on a continuous, said: “This year we have clearly seen strong B2B Picture-by-Picture (PBP) technology lets distortion-free picture. increased business demand for larger, wins in many users load content from any connected Monitor alignment can be customised higher resolution screens, and we’ve had HDMI or DP input source and position it business sectors to each user’s ergonomic needs through strong B2B wins in many business sectors, anywhere on the screen, while the Picture- the tiltable and height adjustable stand. from the banking sector to insurance in-Picture (PIP) feature enables them to Samsung Flicker Free technology and businesses, to a Formula 1 team.” shrink and place content anywhere on the Eye Saver Mode, which reduces fatigue- As well as securing a number of volume screen without losing resolution or visual inducing blue light emissions, add to a deals, Samsung has been successful with quality. comfortable viewing experience. smaller deployments in companies that see Images are not just razor-sharp, but www.samsung.co.uk larger, high resolution monitors as a way to also rich and vibrant. Thanks to Quantum increase efficiency and improve employee Dot technology, the CF791 delivers more retention by providing stylish technology colours than conventional monitors, that staff enjoy using. supporting up to 125% sRGB colour space. Jackson says that, overall, the This results in colours that are brighter,

www.binfo.co.uk Editor’s Choice Awards 05 OUTSTANDING PRINT APPLICATION For OUTDOOR

and INDOOR LARGE FORMAT PRINTING

The award winning OKI ColorPainter E-64s Wide Format printer delivers optimum level of colour for high quality indoor and extra-durable outdoor applications at all speeds.

• High Performance ECO Solvent SX-Ink, perfect for both Outdoor and Indoor Applications, including billborards and vehicle wraps. • Highly resiliant and durable ink, compared with aqueous inks that can only withstand indoor usage. • Wide range for Media Versatility.

01784 274378 32 Editor’s Choice Awards WWW.OKI.COM/UK 01732 759725 The finer details

ColorPainter E-64S What we liked: Editor’s Choice: PrintIT Reseller • easy to use • cost-effective • superior image quality The ColorPainter E-64s, a new E-64s opens up a range of commercial addition to the renowned possibilities. • handles a wide range of media ColorPainter family of professional • intelligent features printers, opens up new revenue- Smart technology streams for print businesses and sets Innovative technologies borrowed from new standards in high-quality, large- higher-end models ensure optimal results, format printing for signage, graphics including Dynamic Dot Printing (DDP), and interior decoration businesses. which uses different drop sizes to provide superior image quality, and Smart Pass 4 High performance (SP4) technology, which reduces overspray The 64-inch ColorPainter E-64s, based and eliminates pass-to-pass banding. on the same technology as the successful Smart Nozzle Mapping 3 (SNM3) Like other OKI premium printers, M-64s and the H3-104s, provides premium technology improves reliability by performance, high levels of precision and identifying and replacing clogged nozzles the ColorPainter E-64s uses high ease-of-use, while fully supporting entry- without impacting print speed or quality, viscosity SX inks that deliver level, environmentally-friendly printing. while the Safe Scanning System extends exceptional colour density and Competitively priced, it gives commercial the lifetime of the printhead and constantly detail, with readable fonts as print businesses an affordable entry to checks media for wrinkles. wide-format printing. Other useful features include automatic small as 2 points. Because SX Like other OKI premium printers, the printer adjustments using optical colour ink is odourless, there is no ColorPainter E-64s uses high viscosity SX sensors; an Air Flow System with a built-in need for an extraction system inks that deliver exceptional colour density heater to dry ink fast; and CP Manager and detail, with readable fonts as small as Software, which allows users to monitor 2 points. Because SX ink is odourless, there and operate the printer from a PC. For is no need for an extraction system. printing indoors, where electro-static The printer can handle a wide range materials are often used, an optional of media, with impressive results achieved ionizer supports outstanding print output. whether printing on back- or front-lit The ColorPainter E-64s is manufactured materials, technical textiles, wallpaper, to the highest standards and comes canvas, hard PVC, banner, vinyl and many with a 2-year warranty on hardware other types of media. Suitable both for and printheads, without nozzle shot or high-quality indoor and extra-durable production restrictions. outdoor applications, the ColorPainter www.oki.com/uk

www.binfo.co.uk Editor’s Choice Awards 07 Telecoms and IP Engineering Solutions for Business since 1988

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Elephants are known to develop strong bonds – and have even been reported to form lifelong friendships with each other. The perfect converged communications solution for business

Benefits of combining Spitfire Ethernet Circuits with Spitfire SIP Trunks: SIP Trunks • Highqualitybandwidthanduptimeavailabilitywithindustryleading SLAsforyourmissioncriticalvoice,dataandapplications from £4 • Multipleinfrastructurepartnersavailable,providingcosteffective Fibre Ethernet solutionsacrosstheUK Circuits • Endtoendqualityofservice,ensuringbusinessgradecallquality from £185 • Significantcostsavingsovertraditionaltelephonelinerentalandcallcosts • Numerousdisasterrecoveryandbackupoptionsavailable Call us now to discuss your options • Ahighlyscalableservicetogrowwithyourbusiness • VariousIPEngineeringSolutionsincludingMPLSandIPSecVPN

Sales 0800 319 6300 • Partner Services 0800 319 6500 Innovative • Flexible • Reliable • Supportive • Cost Effective

www.spitfire.co.uk 08 Editor’s Choice Awards 01732 759725 Cost-effective comms Best ISP for Business: Spitfire S Best ISP for Business What we liked: Editor’s Choice: Business Info • business-only ISP • reliable service With the ever increasing migration of applications and data storage • knowledgeable staff to the cloud, high-speed, reliable • wide range of solutions connectivity has never been so important for businesses. As one of •outstanding customer support very few specialist business-only ISPs, Spitfire focuses on the needs of its customers through the provision of business-class ISP services. voice over IP services and concludes that These include a wide range of DSL VDSL (Very High Speed Digital Subscriber and Ethernet services supported by Line) technology is unsuitable for VoIP value-added products, such as resilient because it offers no QoS guarantees. options for business-class service delivery, Later in the year, Spitfire’s IT Interface converged voice and data, MPLS/ Manager Andy Duncan delivered a seminar managed WANs and monitoring services. at IP Expo 2017 in which he explained services, Spitfire has introduced Managed the benefits of MPLS (Multi-Protocol Label Support and choice Network Services, through which it can Switching) for multi-site businesses. MPLS Unlike ISPs serving the domestic manage an intelligent end-to-end network provides an efficient and secure method consumer market, Spitfire recognises the infrastructure for customers, freeing them of routing data on a private network specific needs of the business community from the time and expense of building and protected from the Internet. To meet the and develops services to satisfy their maintaining their own infrastructure. needs of its customers, Spitfire provides a requirements. In 2017, Spitfire expanded its supplier centrally managed solution that can grow Its broadband portfolio is unrivalled portfolio, reflecting the company’s desire with their business. both in its diversity and price to offer carrier and pricing diversity for its competitiveness; every product has a Technical Ethernet solutions. In addition to supplying Staff training comprehensive Service Level Agreement competence is Ethernet from BT Wholesale, Colt and Virgin Spitfire’s commitment to education (SLA); and to ensure resilience Spitfire so important Media Business, Spitfire now offers TalkTalk and training extends to its own staff. aims to provide a back-up circuit with Business Ethernet, ensuring customers have Technical competence is so important every solution. to Spitfire an even greater choice of network and to Spitfire that it doesn’t just provide In 2017, it launched a game-changing that it doesn’t pricing options. IP training for technical staff, but also FTTC (Fibre to the Cabinet) Ethernet just provide This comprehensive service is backed makes it mandatory for customer support service, for only £99 a month and backed IP training for by excellent customer support, including technicians and sales people. by performance SLAs. Supporting both technical staff, SLAs that emphasise fast fault response and All of Spitfire’s engineers, tech support voice and data connectivity, this bridges sophisticated online fault tracking alongside and sales people study for industry the gap between basic broadband and but also makes a ‘Keep-Customer-Informed’ policy. This recognised qualifications, such as Cisco pure fibre Ethernet circuits, making high- it mandatory ensures that customers receive regular CCENT and CCNA, and staff continue speed Ethernet affordable for SMEs. for customer updates by phone, email or text from to upskill their professional expertise as Spitfire’s core network spans support Support Technicians who manage issues to technology changes. The company aims for the highest four geographically diverse locations technicians and completion. In a recent survey, over 90% of connected through its multi-10 Gigabit respondents said an issue was resolved on standards and operates a quality Ethernet London ring. Redundant links sales people first-call. management system that complies with significantly reduce the risk of a customer the requirements of ISO 9001:2015 network outage with the ring providing Expert advice for the sales, installation and support resilience should individual links fail. This As part of its customer service, Spitfire does of integrated telecommunications and means customers can spread their risk, a great deal to educate businesses and internet solutions. for example by ensuring backup circuits the broader IT community on the variety of The team at Spitfire are delighted to are terminated in a different network solutions available. have won this award and attribute their node to primary ones. At the start of 2017, it released a success to the dedication all staff show whitepaper warning that VoIP over VDSL in understanding what their customers’ Managed services could spell disaster for UK businesses. The requirements truly are, so that they can sell To help organisations set up the Truth about VDSL and VoIP examines issues them the right solution. necessary infrastructure for cloud surrounding the use of VDSL circuits for www.spitfire.co.uk

www.binfo.co.uk Editor’s Choice Awards 09 ALL-IN-ONE HIGH END PRINTING AND SECURITY FOR EVERY BUSINESS

Bringing secure printing and document management within reach of small to medium- sized workgroups With high definition printing, advanced security features and small footprint, the award winning OKI MC563dn Multifunction printer ensures businesses of any size can print vibrant, detailed documents securely, with Private Print and Card Release now available. MC563dn

01784 274378 26 Editor’s Choice Awards WWW.OKI.COM/UK 01732 759725 Simple and secure OKI :

MC563DN What we liked: Editor’s Choice: PrintIT Reseller • compact size • simple set-up • great print quality In 2017, OKI enhanced its colour only authorised personnel can access portfolio with the A4 colour sensitive documents. These include: • low power consumption multifunction printer (MFP) MC563dn. n Private Print, which keeps work • professional security features Combining impressive print speeds confidential by sending encrypted (30ppm) and high quality output documents to the printer for printing only (1200 x 1200 dpi), while making when a PIN is entered, after which they are installation and operation. Trouble- powerful security features available deleted automatically; shooting is available on the device screen to small and medium-sized businesses n Optional Card Release, which allows and via OKI's Mobile Print app. When new and workgroups, it's no surprise that users to view all print jobs before selecting features are available you can update the this has become OKI's top selling A4 which ones to print; device via the OKI portal. device. n Wireless Direct, which lets users

print directly from a mobile device without It is ideal for Cost and energy saving Feature-rich having to connect to a wireless network.; A powerful tool for businesses of all The device supports busy workgroups and the in-house sizes, the MC563dn offers High Definition with a wide range of productivity features, n Internet Protocol Security (IPSec) production Colour printing and exceptional media such as a paper capacity of up to 1,410 compliance, which ensures documents of full-colour flexibility, from A6 to 1320mm banners sheets with the addition of two optional are safely sent and received. marketing and card stock up to 220gsm. This makes trays; 1GB of RAM memory for graphics- it ideal for the in-house production of full- intensive applications; a high definition Ease-of-use material, from colour marketing material, from business LED colour scanner with speeds of 30ipm; With printing from smartphones and business cards cards to banners, as well as day-to-day Gigabit Ethernet for easy transfer of tablets, the MC563dn meets the needs of to banners, as business printing, helping organisations to large files across the network; a Reverse today’s more mobile workers. The printer is well as day-to- save time and money. Automatic Document Feeder (RADF) for compatible with AirPrint and Google Cloud Running costs are further kept down day business simple handling of multi-page, single Print 2.0 ready, which enables users to by an energy-saving Deep Sleep mode; and double-sided documents; and a print from remote locations. The ability to printing an Auto-Off mode that automatically Shared Print feature that stores templates scan directly to a USB stick independently powers down to less than 0.5W when not and documents on the device itself for of a PC is another useful feature for on-the- in use; and a Toner Save mode that uses printing by anyone without the need for go productivity. less toner when printing draft or internal authentication. The MC563dn is easy to set-up and get documents. OKI also provides a free The MC563dn boasts a number of started. It includes video-based tutorials consumables recycling programme. professional security features that ensure and problem-solving guidance for simplified www.oki.com/uk

www.binfo.co.uk Editor’s Choice Awards 11 Performance and efficiency

ISSUE 131 Epson WorkForce Enterprise EPSON WorkForce Enterprise What we liked: Editor’s Choice: Business Info further development of PrecisionCore inkjet technology over the next three years. • ultra-fast printing The decision to focus on inkjet • low energy consumption In 2017, Epson took business inkjets technology has been very successful for to the next level with the launch of Epson. Over the last two years, it has • user-friendly touchscreen increased its share of the business inkjet an enterprise-level, ultra-fast colour • large capacity ink cartridges MFP. The WorkForce Enterprise is a market from roughly 25% in Q1 2015 to departmental colour office A3 printer 40% in Q1 2017, and research consultancy • Epson Open Platform-ready available in 100ppm (WF-C20590) IDC has identified Epson as a driving force and 75ppm (WF-C17590) versions. in the adoption of inkjet technology in Its impressive speed is made possible offices. The impressive WorkForce Enterprise by Epson’s PrecisionCore linehead inkjet will only add more impetus to this trend. technology, fast drying liquid inks and Social responsibility and efficient paper transport mechanism. Productivity boost sustainability The WorkForce Enterprise has everything A fixed printhead made up of 36 print Epson takes its commitment to businesses need to improve productivity, chips containing a total of approximately environmental sustainability from a maximum paper capacity of 5,350 33,500 nozzles ejects ink onto paper seriously and has been awarded pages and a dual-head scanner for quick as it moves beneath at high speed. a Gold rating for sustainability by and easy scanning to a user-friendly This arrangement enables the device to independent platform EcoVadis. touchscreen and NFC-enabled printing and meet the productivity needs of larger Reflecting Epson’s commitment scanning from smartphones. organisations, as well as small and to meet the highest possible It is compatible with Email Print medium-sized businesses that have regular international CSR standards, EcoVadis for Enterprise, Epson Print Admin and spikes in print volume. gives Epson an ‘outstanding’ rating Document Capture Pro, and is Epson Open Even at high speed, quality isn’t in both the Environment and the Platform-ready, giving users the ability to compromised. The MFP prints at resolutions Sustainable Procurement categories. customise the user interface and integrate of up to 600 x 2400 dpi and incorporates a Epson already adheres to the solutions for enhanced print management self-maintaining printhead that eliminates Global Reporting Initiative, the and security. banding and an electrostatic transport belt United Nations Global Compact and To further improve workflow, complete to ensure accurate paper feeding. ISO 26000 and recently joined CSR paper-handling options are available, Europe as a corporate member. including a 3,000-sheet tray and a One of Epson's current goals is 4,000-sheet finisher unit with stacking, Inkjet benefits to reduce CO2 emissions by 90% shift and stapling. In addition to its productivity benefits, the across the lifecycle of www.epson.co.uk WorkForce Enterprise consumes significantly all products and less power and generates less waste than services by laser devices, making it a good choice for 2050. eco-conscious organisations. High-yield ink cartridges contain enough ink for 100,000 black or 50,000 colour pages. Recent research by Epson Europe shows there are still many misconceptions around inkjet print technology: 58% of professionals falsely thought that a laser printer produces less CO2 and 54% mistakenly believed it produces less waste than inkjet devices. However, once presented with the facts surrounding their printing technology choices, 76% of European business decision-makers and influencers said they would choose inkjet. Bolstering its commitment to inkjet technology, Epson has invested €400 million in new production facilities and earmarked an additional €185 million for

12 Editor’s Choice Awards 01732 759725 Cartridge-free convenience Issue 47 ES: EcoTank Printers

Epson EcoTank What we liked: Editor’s Choice: PrintIT • hassle-free • low cost per page • ultra-high capacity ink tanks • mess-free bottles •mobile printing

comparing the top 20 best-selling printers against Epson’s EcoTank.

Designed for your needs Offering print speeds of up to 15ppm, the new models are compatible with Apple AirPrint, Google Cloud Print and the Epson First launched in the UK in 2014, refilling an ink tank with the wrong colour. iPrint app for quick and easy printing from Epson’s EcoTank line has turned the Epson also expanded its EcoTank range smartphones and tablets. Users can also traditional razor/razor blade printer with the introduction of dedicated photo email files remotely with Epson Email Print. business model on its head. Instead printers featuring a 5-colour ink system Ideal for creative tasks, the ET-7700 of low-cost hardware and expensive, (ET-7750, ET-7700) and a wider choice of and ET-7750 feature a 5-colour ink system; low capacity ink cartridges, Epson devices for homes, home offices and small borderless printing; and an SD card slot. has developed a fairly priced MFP offices (ET-4750, ET-3750, ET-3700, ET- For maximum flexibility, the ET-7750 can with ultra-high capacity ink tanks 2750, ET-2700). This includes models with even print in A3. that last for the lifetime of the larger paper trays, automatic document The ET-7700/ET-7750 and the ET-2700/ device. feeders, a fax capability, duplex printing, ET-2750 feature Epson's Micro Piezo In a survey by Epson, 87% of network connectivity and Scan-to-Cloud technology, which ejects droplets of ink via consumers said they have been in a functionality. mechanical pressure rather than heat and position where they have not been able Whether you’re looking to print provides superb precision and speed. to print due to an empty ink cartridge. everyday documents, photos or business The ET-4750, ET-3750, ET-3700 have a Epson developed EcoTank to address the materials, there is now an EcoTank model PrecisionCore printhead, an advanced form frustration felt by these users. With no to suit your needs. of Micro Piezo, which offers even faster cartridges to replace, users simply top up print speeds, more accuracy and greater the tanks with bottles of Epson ink. This Low running costs nozzle density for impressive image quality. results in very low running costs, almost no The ink supply included with the new With a print speed of 15ppm and an waste and minimal user intervention. models has also been increased, from two automatic document feeder, these models to three years' worth of ink. are great for the office. Design update When the original inks eventually run www.epson.co.uk In 2017, Epson built on the success of its out, it’s straightforward to purchase low- first EcoTank devices with the launch of cost refill bottles to replenish the tanks. a new generation of devices featuring a The refill bottles also provide high yields, so more user-friendly design. the user can continue to print thousands of To provide easy access for refilling and pages without interruption. at-a-glance visibility of ink levels, it moved Epson has an online calculator (www. the ink tank from the side of the printer to epson.co.uk/ecotank-calculator) that lets the front. It also redesigned the ink bottles consumers and small businesses identify to ensure mess-free refilling and added the most economical printer for their needs a mechanism that prevents users from and see how much they could save by

www.binfo.co.uk Editor’s Choice Awards 13 81% OF BUSINESSES ARE LOOKING TO STREAMLINE DOCUMENT PROCESSES.1

Introducing the new Xerox® Versalink® family A true workplace assistant that’s ready to automate repetitive tasks and cut unproductive time. Our next generation printers go far beyond print – for secure, cloud connected, mobile ready, app-enabled capabilities. Easily customised, right out of the box.

xerox.co.uk/versalink SET T HE PA G E F R E E

©2017 Xerox Corporation.30 Editor’s All rights reserved. Choice Xerox, Awards® Xerox and Design,® ConnectKey,® VersaLink® and “Set The Page Free” are trademarks of Xerox Corporation in the United States and/or other countries. 1Independent third-party research by Coleman Parkes01732 Research, 759725 commissioned by Xerox, The State of SMB Document Management, September 2016

65% BLACK +.25 stroke 170 Kerning 27.87 pt. size Streamline your workflow XEROX :

Xerox ConnectKey What we liked: • cloud connectivity printers and MFPs • intuitive user experience • high level of security Editor’s Choice: PrintIT Reseller • customisable • breadth of range Convenient and customisable ConnectKey devices feature a large tablet- like touchscreen interface with tap, swipe and pinch controls that can be customised with each user’s choice of apps, functions Keypoint Intelligence – Buyers Lab and workflows. recognised four Xerox printer and Time-saving features like scan previews multifunction printer (MFP) lines, including and a reduction in the number of steps three from the new ConnectKey portfolio, needed to complete a task save time and for their productivity-boosting capabilities. boost productivity. On Altalink MFPs, for The Xerox VersaLink B400 series was example, scan to email involves just four named ‘Outstanding Multifunction Printer steps, compared to as many as 10 on other for Mid-Size Workgroups’, the Xerox devices. VersaLink C400 series was picked as Direct connectivity to cloud services, the ‘Outstanding Colour Printer for such as Google Drive, OneDrive and Mid-Size Workgroups’ and the Xerox DropBox, helps users get work done from VersaLink C405 series won the award for anywhere on any device, while support for ‘Outstanding Colour Multifunction Printer Apple Airprint, Google Cloud Print, Mopria for Mid-Size Workgroups’. and more enables mobile workers to print Xerox was also the recipient of BLI’s where and when they want. 2017 Document Imaging Software Line Using the Print@PrintByXerox app, of the Year Award for the fourth year users can print from any internet-enabled in a row. While this award recognised April 2017 saw the largest product device to any ConnectKey-enabled printer a number of solutions from Xerox, launch in Xerox's 110-year history, or MFP by sending an email with an ConnectKey technology certainly helped with the introduction of 29 cloud- attachment and retrieving it at the device. seal the deal. enabled ConnectKey printers and www.xerox.co.uk multifunction devices spread across Benchmark security two new sub-brands, VersaLink for ConnectKey technology offers users peace small workgroups and AltaLink for of mind by exceeding industry standards for Case study: larger workgroups and customers security features and technologies. with high volume print needs. It ensures comprehensive safety Xerox ConnectKey a win The VersaLink series includes 19 printers for system components and points of for global manufacturer and MFPs (12 A4 and 7 A3), while the vulnerability; offers protection from CLIMAX is a global portable AltaLink series comprises 10 A3 MFPs, with unauthorised access to devices; keeps manufacturing company that offers print speeds of up to 90 pages per minute. confidential communications and on-site machining, welding and valve All models across both series have a information safe with encryption and image testing to its customers in the oil common user interface and are based on overwrite; audits device access attempts; and gas, mining, heavy construction, the Xerox Extensible Interface Platform and protects both data and devices from power generation, shipbuilding (EIP), an open system architecture that malicious intent. and transportation industries. The enables ConnectKey devices to be used with AltaLink MFPs feature an added layer of a broad range of document, workflow and security through Xerox's partnership with company turned to the new Xerox enterprise solutions. The ability to integrate McAfee. McAfee Whitelisting technology devices because its employees devices with third party solutions transforms constantly monitors for and automatically need simple, secure and frequently basic print, copy, scan devices into smart, prevents any malicious malware from on-the-go access to digital files for connected workplace assistants able to meet running. printing, sharing and storing. “Xerox’s the evolving needs of today’s businesses. VersaLink C405 devices fit perfectly in ConnectKey devices can also be used Award-winning our highly secure, highly mobile work with standard and custom apps offered The appeal of these new ConnectKey environment,” said David Richardson, by Xerox and third parties in the Xerox devices is clear to see, and the devices have network administrator, CLIMAX. “Our App Gallery. Using Xerox’s Personalised already been recognised numerous times engineers only work on the most Application Builder, independent software by the independent evaluator of document complex manufacturing and repair vendors and developers can create their imaging hardware, software and services jobs, so it’s critical that our workflows own apps for customers and the broader Buyers Lab (BLI). are as streamlined as possible.” market. In its annual Summer Pick Awards, www.binfo.co.uk Editor’s Choice Awards 15 SMALL PRINTERS WITH BIG BUSINESS BENEFITS

ISSUE 130

Large scale document workflow solutions for businesses of any size The importance of secure, flexible document workflow for businesses is now greater than ever. OKI’s award winning C542dn and MC573dn delivers this with ease, with our Smart Extendable Platform enabling businesses of any size to benefit from advanced security and remote document access C542dn capabilities for the first time. MC573dn

01784 274378 34 Editor’s Choice Awards WWW.OKI.COM/UK 01732 759725 Streamlined workflow

ISSUE 13 Smart MFPs and printer Editor’s Choice: Business info OKI A Colour Print

OKI's smart MFP and printer range Secure access What we liked: brings together OKI hardware and In addition to integration with enterprise software to help improve productivity applications, the printers boast a number of • fast and efficient for businesses of all sizes, in a variety embedded security features, such as Private • embedded open platform of industries. Document capture, Print, User Authentication and optional distribution, management and output Card Release. • user-friendly touch screen are all more efficient, thanks to an User Authentication, via password • security features array of intelligent features and or card, helps work stay confidential. integrations. Devices can also be connected to a • mobile printing Helping to streamline document- pull-printing fleet, where print jobs are intensive business processes, all devices only released after user authentication. in the range include OKI's embedded Access control can be applied to specific open architecture sXP (smart Extendable functions, restricting who is authorised to All devices integrate with Platform) for enhanced integration with do what, while Job Accounting provides full Microsoft Sharepoint, Google software applications and third party visibility of print and copy usage, enabling Drive, Dropbox and OneDrive. solutions. administrators to track the output of Some models in the range work individual users or whole departments. with other solutions for the Digital workflow For easy operation, OKI smart MFPs OKI smart MFPs help businesses convert have 7- or 9-inch colour LCD touch screens management and storage of paper-based processes into paperless and customisable home screens, giving documents, such as DocuWare, workflows, thanks to advanced scanning quick and easy access to each user’s which lets users archive and and document distribution features most frequently used functions. A Job index documents as they scan including the ability to scan directly to a Macro function allows users to save key specified location, such as the cloud, email, sequences to speed up processes. USB, network folder, FTP or desktop. With a number of compact models All devices integrate with Microsoft in the range, such as the C542dn and Sharepoint, Google Drive, Dropbox and MC573dn, small businesses and OneDrive. Some models in the range work small branch offices can now take with other solutions for the management advantage of powerful features and storage of documents, such as originally developed for DocuWare, which lets users archive and enterprises devices. index documents as they scan. Combined with the Embedded ABBYY FineReader Sprint flexibility of OKI's open optical character recognition (OCR) platform sXP, OKI smart software enables users to create editable, devices have the potential searchable files from paper documents, to transform processes in PDF files or digital photos, saving the time businesses of all types and and inconvenience of retyping. OKI’s own sizes, from home offices to SENDYS Explorer is also included. This large enterprises. server-based solution lets users capture www.oki.com/uk documents from various sources and convert, distribute or upload them to a chosen location. The smart MFPs and printers can also run applications like PaperCut, Drivve Image, Ringdale FollowMe and YSOFT SafeQ. Other solutions can be integrated through a software developer kit (SDK). To support mobility and Bring Your Own Device (BYOD) initiatives, devices are compatible with AirPrint by Apple and the OKI Mobile Print app. They are also Google Cloud Print 2.0-ready.

www.binfo.co.uk Editor’s Choice Awards 17 /

Voice recording accuracy EDITOR’S CHOICE AWARD US RecMic II Series Olympus RecMic II Series Editor’s Choice: Technology Reseller and Business Info ISSUE 133

suitable for speech recognition; the RM- 4100S features a slide switch for classic OLYMPUS RecMic II Series dictation; and the RM-4110S has both a slide switch and a trackball that lets users control the mouse cursor during dictation What we liked: for fast, easy navigation. For easy operation, the dictation • suppresses background noise microphone boasts a number of smart • directional microphone features including a noise analyser that • plug & play monitors the environment to check if noise levels are suitable for speech recognition • compatible with software and a sensor that detects the position of • antimicrobial protection the device so that it can automatically select the right mode of operation. For example, when the device is placed on a desk, the microphone is automatically Easy integration muted to prevent unintentional Since introducing the RM-II Series, Olympus recording. When picked up again, mute is has released a new compatibility mode, Olympus RecMic II Series desktop deactivated. Similarly, the RecMic II detects which speeds up integration and improves dictation microphones are designed when it has been placed in its stand compatibility with selected partners, whilst to deliver optimum results regardless and automatically switches to the wide also increasing the number of potential of surrounding noise levels. directional microphone setting for hands- integration partners across Europe. Featuring a unique two-microphone free dictation. The combination of the highest system with flexible alignment To meet the hygiene needs of users in quality audio, superior recording and and innovative noise cancelling medical and healthcare environments, the key integration features like support technology, they help eliminate RecMic II Series has an antimicrobial and for HID keyboard mode, which ensures background noise for faster, more alcohol wipe resistant surface. compatibility with any third-party accurate transcriptions. application that can be controlled with Speech recognition regular keyboard shortcuts, makes the No more noise Lee Buckley, EMEA Sales Manager at RM-II attractive for integration into partner When a microphone is tuned to a wide Olympus, says that since it was introduced, systems, whether the microphone is used range, it will capture all sounds without the RecMic II Series has won plaudits as an for speech recognition, clinical recordings distinction, including other people’s voices, input device for speech recognition thanks within patient records, for example, or the the sound of traffic or the hum of an air to its excellent audio quality. simple dictation of files. conditioner. Background noises can impair “Even compared to higher priced Buckley said: “Now that the RM-II a recording and make transcription difficult, competitor products, results from range is integrated with almost all of causing humans to skip unintelligible dealer testing has proved the RM-II the key integration partners, sales are passages and speech recognition software has the highest accuracy with increasing rapidly month by month. to make mistakes. Speech Recognition,” he said. Dealers/partners like the advanced The directional mic feature of the The RecMic II Series supports customisation features and the flexible RecMic Series resolves this problem by leading speech recognition settings of the RM-II microphones, which providing the best speech recognition software including Microsoft give the best quality recordings in a variety accuracy, even in noisy environments. Windows Speech Recognition of environments.” When activated, it ensures the RecMic II and Dragon by Nuance, for He added: “The attractive pricing to focuses purely on the speaker and tunes which it has the highest level dealers and end-users alike means they out surrounding sounds. A triple-layer of Dragon Certification. It is can purchase a premium product without sound studio pop filter blocks unwanted also available in a cost- paying a premium price.” noise, such as breathing and wind saving bundle with Dragon Already, the RM-II has been selected vibrations, while low-noise buttons and a Professional software, as the product of choice for a number smooth UV coating reduce operating noise. which has proved of major roll-outs in the UK, notably the very popular with Lexacom installation at Virgincare, which Smart features Speech Recognition has the potential to grow to 2,000 users. There are four plug and play models in resellers. www.olympus.co.uk the RecMic II Series: the RM-4010P and RM-4015P feature a push button trackball

18 Editor’s Choice Awards 01732 759725 /

SOCIAL MEDIA DICTATION

THE MAGAZINE & ONLINE CHANNEL RESOURCE FOR VARS, IT RESELLERS & IT SUPPORT PROVIDERS

Sales people rely on LinkedIn and Facebook for information Insider... on sales prospects v07 · 2017 Practical tests confirm:

www.technologyreseller.co.uk RecMic II Series offers best voice recording SocialBRANCH OFFICE media a accuracy even in noisy environments

The RecMic II Series with brand-new smart two-microphone system and unique vital sales tool noise cancellation technology sets standards for professional dictation. REMOTE SITE Sales people on both side ofREMOTE the Atlantic are increasingly turning to socialSITE media Every professional using dictation EDITOR’S CHOICE AWARD to prep for meetings and to find out HOME devices has already experienced this US RecMic II Series problem: sudden and unexpected Visiting a distributor who was more about potential prospects, claims WORKER a new report sponsored by SugarCRM. background noises which impair the celebrating their 40th year in The SalesTech Report from CITE recording and render transcription more business reminded me of the Research reveals that sales employees difficult. are increasingly turning to social media As disturbances can never be importance of relationships channels for information on prospects, completely excluded, users have always The technology been prone to the risk that their words and relevancy. with 53% of sales reps choosing Facebook These new as their research tool of choice. are falsely transcribed into text by speech provides optimum To stay in business for over four Even more popular is the business- HOME findings prove recognition, or that the person who has to reduction of decades is no mean feat. Technologies focusedBRANCH network LinkedIn, which tops the WORKER how intrinsic manually transcribe the audio file simply change, trends change, people change, unwanted list of preferredOFFICE platforms for meeting Larry Augustin social media has to omit incomprehensible passages. organisations and business models preparation (64%), followed by company This problem is now solved: The background noises has become change. You only get to remain in the website (63%) and Google (61%). A third and stays relevant through their own "RecMic" Series by Olympus guarantees and best results room if you continue to change with to both our best speech recognition accuracy even (34%) are also turning to Twitter to gain practices. Of course, there is a fine line for transcription them. Yet change is not always easy. insight into their prospects’ likes and between gathering insight and intrusion, personal and in in noisy environments to ensure that Recent times have shown that some typists get clear understandable recordings and speech HEAD OFFICE interests. so information gathered via social media professional of the most powerful businesses can go Millennial employees raised on social should be worked into conversations without disturbing background noises. This recognition insolvent – evidence that a winning pattern media (18-34 year olds) are more likely strategically.” lives has been confirmed in several empirical of the past can quickly go out of date unless to use both Facebook (59%) and Twitter He added: “Sales reps need access to tests by renowned international providers The voice is precisely identified Torsten Hein, Managing Director of DAZ you constantly take time out to think about (41%), while older employees (55+ years) the best possible technology and systems of dictation and documentation solutions. Consider this scenario: A clinician is sitting Diktiertechnik, Germany – specialist of the future and your part within it. MOBILEare more WORKER likely to turn to LinkedIn (76%) to help them aggregate all the information at the desk with an open window and digital dictation technology. Relevancy is key. Staying close to your and a company website (83%). they need from multiple sources, to ensure REMOTE Noise Cancellation Technology for dictating a medical report into the device. target market, your buyers and your people. The report states that social media has they make the best impression from the SITE Optimum Speech Recognition Results The microphone is tuned to a wide range, Meet the high demands of the users It’s as easy to run into problems if all your now become a part of everyday working very start of a relationship. Time spent The new RecMic II Series is characterised so all sounds and tones within the room are The combination of two omnidirectional Building Business Relationships by a unique two-microphone system with key people leave you as it is if your service life for sales professionals, with 72% manually researching could be used more captured without distinction. microphones and the innovative noise flexible alignment and an innovative noise offering falls behind. You have to stay on the spending 30 minutes or more on it for efficiently, and Relationship Intelligence Speech recognition software converts cancelling technology revolutionises cancelling technology. the words directly into a text document speech recognition accuracy when ball, as a business owner, salesperson or research purposes. Nearly half (49%) use technology can do this automatically and “The tests we conducted in noisy (Speech-to-Text). Suddenly a rescue dictating – even in extremely noisy stakeholder. When preparing forit a for at least 45 minutes. o m of opresent m all the information or r in one place.” Larry Augustin,or CEO of SugarCRM, om www.sugarcrm.com oo o rr for m environments show peak speech helicopter lands in front of his window. environments. The new generation of the Travelling down to the meetingmeeting gave withme a new said: “These new findings ro prove how However, this may be trending toward recognition performance. The tolerance The recording is significantly impaired by RecMic Series provides the smartest a great opportunity to listencustomer to an audio or prospect, what intrinsic social mediaan increase has become in social to media, as younger salespeople are more often to noise can be adjusted in seconds, the rotor noise and should be interrupted. and most flexible USB microphone and book, Oversubscribed by Danielwebsites Priestley. do you visit to both our personalusing and Facebookprofessional and lives.Twitter to research clients. just by pressing two buttons on the Instead, the doctor can now activate the therefore fulfils even the highest user In it, Daniel describes ways to create new Innovativegather information solutions Consumersabout are engaging with these microphone, which allows a switch from directional feature and due to the two demands. markets within your market,the how personto attract you will channelsbe every day, so it’s only right a quiet to a noisy environment without omni-directional microphones, the RecMic Sebastian Dahlen, EMEA Product new premium buyers to yourmeeting product or with? that the business world keeps pace any problem”, explains Romain Koenig, II focuses purely on the speaker the Manager of Olympus SDS, continues: “Due services.and In other words,services how to stay relevant. keeping Head of the Technical Team at DICMA, one surround sounds are tuned out. to our insights gathered during customer I’d recommend you read it or listen to it. of the leading providers of dictation and In other words: The advanced interviews, we know that many users of In such a dynamic external environment, one documentation solutions in France. noise cancelling technology is able to speech recognition did not rely fully on the the partnersclimate is changing quickly. Evaluating one stepruncase ahead “The technology provides optimum 2017 differentiate the sound signals. Thus, the technology, because it did not always deliver your relevancy and relationships should be ooers reduction of unwanted background noises voice of the dictating person is precisely the expected results. The actual reason – SalesTech Report something you review as often as your sales un Bradstreet and best results for transcription and identified, and disturbing noises – no though not directly recognized by the users results, if you plan to be around for the long oominfo speech recognition“, adds Jürg Sprecher, matter whether they come from outside – was that suddenly occurring background systems engineer at Voicepoint AG, the term. MOBILE Titter sources like construction sites, traffic etc. noise can lower the accuracy rates and aceoo market-leading provider of digital dictation or from people in the room talking loudly frustrate the user. Therefore we implemented See you outWORKER there. systems, voice recognition software and oogle Searc – are suppressed. “The record quality and the two-microphone technology so the user Phil Jones MBE, Managing Director, Q&A dictation management solutions based in the speech recognition of the test device can feel prepared even under the nosiest oman esite Brother UK IP Telephony What the Autotask Datto Switzerland. are excellent, thanks to the highly sensitive conditions. You can rest assured that inedin NOTEBOOKS@philjones40 Why Daisy thinks its hosted merger means for MSPs microphones as well as the effective everything runs smoothly no matter where How Microsoft is making solution is perfect0% for IT 70% suppression of ambient noises”, confirms you work.” www.olympus.co.uk hardware disappear and resellers PAGE 33 ideas come to the fore PAGE 23 38 01732 759725 technologyreseller.co.uk 39 PAGE 22

DICTATION Samsung OPINION WWW.BUSINESSINFOMAG.UK Communication Manager ISSUE133 Series THE WORKPLACE & TECHNOLOGY MAGAZINE FOR SMES Practical tests confirm: Why every business needs RecMic II Series offers best voice recording twoMAJOR internet FUNCTIONS & BENEFITS connections FUNCTION accuracy even in noisy environments Nolan Braterman of Frontier Voice and Data explains why it pays to have back-up

impaired by the rotor noise and should Benefit The RecMic II Series with brand-new smart two-microphone system and unique How much money Straightforwardwould your Architecturebusiness bandwidth speed and size, then it’s time be interrupted. Instead, the doctor can noise cancellation technology sets standards for professional dictation. lose if you lost all connectivity? to upgrade – before it falls over! • Single server architecture now activate the directional feature • Connection to the internet has become 5 Regularly review the market to see SCMC accommodates up to 512 users and due to the two omni-directional • SCME accommodates up to 3000 users an essential part of any business. if there’s anything available that your • Entire voice ecosystems consolidated into one interface microphones, the RecMic II focuses According to a recent survey, only business could benefit from. In a rapidly purely on the speaker the surround Resiliency and High Availability SCMC Nolan Braterman 25% of those who were hit by internet evolving industry there are always new sounds are tuned out. • Dual PSU (optional) outages last year were able to mitigate features that can make working life • Dual gig network ports SCME In other words: The advanced • High availability modes: active-standby, their down-time by undertaking tasks easier and more protected. noise cancelling technology is able to active-active that did not require internet access. Unfortunately, a connectivity issue • Switchover cases: LAN cable down, differentiate the sound signals. Thus, the Integration Of course, there are various ways to will sometimes arise despite your (and/or SCM down or process down voice of the dictating person is precisely • Data synchronisation: get by when the internet fails. There’s your provider’s) best efforts. This is where identified, and disturbing noises – no • Integrated voicemail, auto attendant, email and accessReal-time, manager total sync or by command the Costa down the road (other coffee the back-up connection comes into its • matter whether they come from outside Seamless integration for mobile phones into your voice network shops are available) or tethering off your own. Rather than wasting time moving to sources like construction sites, traffic etc. • Unified messaging mobile data if youCall evaluation, are lucky feedback, enough results to and audita temporary reports office space or rinsing your or from people in the room talking loudly • Conferencing have unlimited 4G. mobile data dry, a better option is to • Mobile Extension (MOBEX) – are suppressed. “The record quality But these are short-term solutions implement a backup internet connection.• Call move and the speech recognition of the test • System monitoring that won’t cut the mustard during What may seem like another unnecessary device are excellent, thanks to the highly • Call trace major outages. Which is where a second expense today could save you a lot of • WE VoIP sensitive microphones as well as the • internet connection comes in – the stress and money in the long run. Supports SIP features (300+) and multiple interfaces for 3rd party application connectivity effective suppression of ambient noises”, ISSUE 133 overall idea being that if your main confirms Torsten Hein, Managing Director Every professional using dictation environments show peak speech service provider cuts out for whatever Your options of DAZ Diktiertechnik, Germany – SPECIFICATIONS devices has already experienced this recognition performance. The tolerance reason, your secondary connection is Depending on the size of your business, specialist of digital dictation technology. problem: sudden and unexpected to noise can be adjusted in seconds, ready and waiting to take over. there are a handful of solutions available background noises which impair the just by pressing two buttons on the OLYMPUS RecMic II Series to help your business battle a broken Meet the high demands of the users recording and render transcription microphone, which allows a switch from First steps broadband connection: The combination of two omnidirectional DESCRIPTION more difficult. a quiet to a noisy environment without In order to mitigate the chances and 1 A step up from your mobile phone microphones and the innovative noise Category As disturbances can never be any problem”, explains Romain Koenig, impact of an outage, businesses should data, a 4G router or MiFi device will Samsung Communication on average, four outages per organisation completely excluded, users have Head of the Technical Team at DICMA, cancelling technology revolutionises Manager Compact carry out a number of simple actions: connectUsers to the 4G network in the event per year.Samsung Communication always been prone to the risk that one of the leading providers of dictation speech recognition accuracy when 1 Check that all your routers have been of an internet outage, meaning you can512 NewManager prospects Express and existing The technology dictating – even in extremely noisy Gateways their words are falsely transcribed into and documentation solutions in France. configured properly; continue to carry out small tasks that customers are key drivers in sustaining 3,000 environments. The new generation of 32 What may seem text by speech recognition, or that the “The technology provides optimum provides 2 Check that you are using internet requireCPS internet connection, such as and growing your business. If neither can the RecMic Series provides the smartest Capacity person who has to manually transcribe reduction of unwanted background like another 256 connectivity that is suitable for your taking PDQ payments and sending 5email. get through to you, will they call your optimum and most flexible USB microphone and Concurrent Calls the audio file simply has to omit noises and best results for transcription business purposes (this tends to be a The cost of a device like this is around competitors? By adding a second low- unnecessary 50 reduction of therefore fulfils even the highest user 150 incomprehensible passages. and speech recognition”, adds Jürg common pitfall for many businesses, MOHthe Channels£130 mark. cost connection you can be confident demands. expense today This problem is now solved: The Sprecher, systems engineer at Voicepoint 1,000 unwanted many of which opt for residential 2 For businesses in which a large 6chunk that your business will carry on as Sebastian Dahlen, EMEA Product UMS Channels/Conference Channels “RecMic” Series by Olympus guarantees AG, the market-leading provider of digital connections as they are cheaper); of the workload depends on an internet could save you normal256 in the event of an outage. The background Manager of Olympus SDS, continues: 32/32 best speech recognition accuracy even dictation systems, voice recognition 3 As your company grows, it’s vital SIPconnection, Trunks/Total Trunks a second ADSL line is a more figures really do speak for themselves. “Due to our insights gathered during a lot of stress in in noisy environments to ensure software and dictation management noises and 64/64 that you carry out regular internal reliable option. Before taking this 128/256step it’s customer interviews, we know that many Network and money in the that typists get clear understandable solutions based in Switzerland. checksRedundancy and audits to ensure all IT important to choose a different supplier For more than 30 years, Frontier Voice best results for 20 year anniversary 512/512 users of speech recognition did not rely Y recordings without disturbing and telecommunication systems are Powerto the one used for your main broadband long run and Data (FVD) has provided businesses fully on the technology, because it did background noises. This has been The voice is precisely identified transcription Y able to deal with increased volumes connection, so that if your main Optionalservice with working, flexible, bespoke and not always deliver the expected results. of Canon imageFORMULASystem confirmed in several empirical tests by Consider this scenario: A clinician is sitting and speech Dimensions and are safe from outages and cyber- provider encounters a major issue, your priceN/A competitive communications The actual reason – though not directly N/A renowned international providers of at the desk with an open window and attacks. You can review the scalability Dimensionssecondary connection will be able to solutions. FVD is an independent supplier recognition recognized by the users – was that Document scanners dictation and documentation solutions. dictating a medical report into the device. and resiliency of your systems by kick in. andActive-Standby, carries a Active-Active comprehensive suite of suddenly occurring background noise can 1u (441.5 x 352 x 44mm WxDxH) The microphone is tuned to a wide range, checking that your bandwidth is still business-grade products to suit any type lower the accuracy rates and frustrate 1u (431 X 393.7 X 42.6 mm WxDxH) Noise Cancellation Technology for so all sounds and tones within the room suitable for the size of your business. If Carry on as normal or size of company. the user. Therefore we implemented Optimum Speech Recognition Results are captured without distinction. your business has grown beyond your With the cost of a second connection http://fvdata.co.uk/ the two-microphone technology so the The new RecMic II Series is characterised Speech recognition software for a micro business starting at £12.95 user can feel prepared even under the by a unique two-microphone system converts the words directly into a text per calendar month and the average cost nosiest conditions. You can rest assured Sources: with flexible alignment and an document (Speech-to-Text). Suddenly of an outage reaching £1,287 in 2016, a that everything runs smoothly no matter www.samsung.com/business http://www.ispreview.co.uk/index.php/2017/03/isp-claims-uk-lost-7bn-2016-due- innovative noise cancelling technology. a rescue helicopter lands in front of his COLLABORATION • VENDINGsecondary connection represents• CO-WORKING good business-broadband-outages.html. • OFFICE DESIGN where you work.” www.olympus.co.uk “The tests we conducted in noisy window. The recording is significantly value for money, especially as there are, http://www.businessinsider.com/un-says-internet-access-is-a-human-right-2016- 7?IR=T

28 magazine businessinfomag.uk 01732 759725 magazine 29

www.binfo.co.uk Editor’s Choice Awards 19 PRINT, MFP, SOFTWARE, SERVICES, DOCUMENT & CLOUD NEWS & INFORMATION FOR VARS, CONVERGED RESELLERS & MFP DEALERS

www.printitreseller.uk ISSUE 43 · 2017 THE MAGAZINE & ONLINE CHANNEL RESOURCE FOR VARS, IT RESELLERS & IT SUPPORT PROVIDERS

Shared www.technologyreseller.co.uk ISSUE 04 · 2017 Vision HP partners with Vision for growth

INTERVIEW MPS SOFTWARE 60 SECONDS Chris Strammiello explains EKM Insight new WITH... how resellers will benefit integration with HP Jason Williams, from evolving print ecosystem Smart Device Services Cura Technical Why Tech Data for PAGE 20 PAGE 40 PAGE 50 Microsoft Cloud Solutions

THE PRINT & DOCUMENT WORKFLOW MAGAZINE HOSTED VOIP SCANNERS TELEPHONY Why VoIP over VDSL is bad Kodak Alaris unveils Samsung launches hosted for business strategy for future IP telephony service growth PAGE 18 PAGE 20 PAGE 40

ISSUE 45 www.printitmag.co.uk Brother introduces new business inkjet printers Samsung WWW.BUSINESSINFOMAG.UK ISSUE132 Communication Manager Series THE WORKPLACE & TECHNOLOGY MAGAZINE FOR SMES JoinedMAJOR FUNCTIONS & BENEFITS up FUNCTION Benefit

• Single server architecture • SCMC accommodates up to 512 users Straightforward Architecture messaging • SCME accommodates up to 3000 users • Entire voice ecosystems consolidated into one interface

SCMC SCME • Dual PSU (optional) • High availability modes: active-standby, Neopost publishes • Dual gig network ports active-active Resiliency and High Availability • Switchover cases: LAN cable down, SCM down or process down guide to integrated • Data synchronisation: 18Real-time, total sync or by command

• Integrated voicemail, auto attendant, email and access manager Integration customer • Seamless integration for mobile phones into your voice network

• Unified messaging communications • Conferencing • Mobile Extension (MOBEX) • Call move Call evaluation, feedback, results and audit reports • System monitoring • Call trace • WE VoIP MPS INKJETS IT SERVICES • Supports SIP features (300+) and multiple interfaces for 3rd party application connectivity Avoiding the risks of Epson launches Can Konica Minolta an unsecured printer 100 pages per minute reinvent itself with infrastructure inkjet MFP the Workplace Hub? PAGE 12 PAGE 30 PAGE 34 SPECIFICATIONS

A BUSINESS INFO PUBLICATION Samsung Communication Samsung Communication DESCRIPTION Category Manager Compact Manager Express

Users 512 3,000

Gateways 32 256

CPS 5 50 PEN TO PAPER MAGAZINE Capacity Concurrent Calls 150 1,000

MOH Channels 6 256

UMS Channels/Conference Channels 32/32 64/64

SIP Trunks/Total Trunks 128/256 512/512

Network Y Y

Redundancy Power Optional N/A

System N/A Active-Standby, Active-Active

Dimensions Dimensions 1u (441.5 x 352 x 44mm WxDxH) 1u (431 X 393.7 X 42.6 mm WxDxH)

www.samsung.com/businessIP TELEPHONY • HEADSETS • TIME AND ATTENDANCE

Kingswood Media, STATIONERY CONSUMABLES PACKAGING My Favourite Things Red Bus Cartridges on Why Coveris is the by TV Dragon the recycled cartridges top pick for leading Theo Paphitis industry. brands. PAGE 21 PAGE 26 PAGE 28 the leading publisher in the Office & IT marketplace. www.binfo.co.uk Celebrating 18 years of success.

20 Editor’s Choice Awards 01732 759725 OFFICE DESIGN Huddle up Huddle rooms have become an essential component of the modern office. Here, Michael Helmbrecht looks at the evolution of these collaborative spaces and explains how to get the most out of them

Over the last five to 10 years, the An essential tool traditional office has given way to a Video conferencing has emerged as more transient work environment. an essential tool for organisations’ The growing popularity of flexible communication and collaboration working, coupled with a mobile, strategies. The cost, ease of use, flexibility dispersed workforce, has reduced and scalability of video conferencing the need for separate offices and open the door to a wide range of new desk spaces and encouraged more use models that meet the needs of businesses to explore alternatives, today’s dynamic work environments. including hot-desks in open plan Yet, according to Frost & Sullivan, environments. less than 5% of the 30 million huddle With many offices transitioning to rooms worldwide are video-enabled1. an open floor plan, it has become more This could be due to several factors, important than ever to have designated including the high acquisition and collaboration spaces free from noise and operating costs of solutions and low distractions. This in turn has given rise to organisations by enabling people to sit user awareness – many companies the concept of smaller meeting spaces – and work together more closely. This simply do not know what is possible or ‘huddle’ rooms – where small groups collaborative culture is very attractive to with the latest conferencing solutions. of three to five people and virtual teams millennials, who by 2020 will make up In addition, while some businesses can meet and work together on the fly. half the global workforce. are willing to pay for an increase in Huddle rooms are arguably the most video conferencing users, they may be productive spaces in any office, as Ensuring ROI reluctant to invest in extra IT resources they provide privacy for collaboration So, how can organisations ensure a good to support a solution. A cloud-based and require little physical space (up return on their investment in huddle video conferencing solution acquired on to 10-12 square metres). It is not rooms? Quite simply, by ensuring they Michael Helmbrecht a SaaS model can help overcome that surprising, therefore, that businesses optimise their use of space. For the barrier by dramatically reducing the of all sizes in all industries are moving facilities team, this means creating a time to deploy and manage a solution 18to this model. In fact, Frost & Sullivan huddle room that makes use of wasted and by lowering costs, both for the IT estimates that there are currently 30 space in open plan environments; and department and end users. million huddle rooms worldwide1. for management, it means building a An all-in-one cloud collaboration culture within an organisation to ensure How can solution with audio, web, video Key drivers all spaces are optimised for different organisations conferencing and group chat from a The desire to create more collaborative, requirements. single, trusted provider gives users an flexible workplaces is a major factor in Traditionally, a huddle room would ensure a good easy-to-use, consistent communication the popularity of open offices. So, too, have been equipped with two to four return on their experience across platforms and devices, is cost. Businesses simply cannot afford seats and a telephone and would have investment in enabling them to optimise productivity wasted office space and low employee been used for one-to-one meetings and collaboration wherever they might be. productivity. or private phone calls. Audio and huddle rooms? For the IT administrator, a fully With the increase in flexible video conferencing technology was Quite simply, integrated system, including the working, companies are finding they mainly confined to the boardroom and hardware device, software, service and require less physical office space per executive suites. by ensuring support, means less time spent on employee. A recent study2 estimated Today, companies are extending they optimise deployment, training and management, that flexible working could generate collaboration technologies throughout their use of which itself contributes to a lower total workstation savings of £1.1 billion for their organisation. By providing the cost of ownership. the UK economy. This is a pretty big same functions and capabilities in all space incentive for companies to consider meeting rooms, they enable these Michael Helmbrecht is Chief Product when investing in new workspace smaller spaces to be used for all types and Operations Officer at audio, web environments. of meeting, from internal brainstorms and video conferencing specialist In addition to providing a flexible and senior management strategy Lifesize. www.lifesize.com meeting space in open plan offices, sessions to interactions with customers, the huddle room can instil a culture thus maximising utilisation of every 1 Frost & Sullivan, Market Update on Video Conferencing, May 2016. www.frost.com of fluidity and collaboration within meeting space. 2 The Flex Factor, RSA, July 2013. www.thersa.org

01732 759725 magazine 17 INNOVATIONS

Stay connected Ideal for frequent travellers, Skyroam Solis is a portable WiFi hotspot that provides unlimited super-fast internet for up to five devices in more than 100 countries. A day pass for the contract- free, pay-as-you-go service costs £9 and gives 24 hours of unlimited WiFi access. www.skyroam. All-in-one conference kit com The ASUS Hangouts Meet hardware kit is a smart video-conferencing solution that provideas HD, wide-view visuals and crystal-clear audio for secure meetings with up to 50 A sound idea participants. The package includes: the compact ASUS Chromebox 2 computer powered The HP Amp with built-in Bluetooth speakers by up to an Intel Core i7 processor; a 4K UHD camera with a 120 degree field of view and brings a new dimension to multifunctionality. auto-zoom technology; a 10.1-inch touchscreen control panel for one-touch meeting Designed to save space in homes and home management; and a high-quality speakermic box featuring echo-cancellation and noise- offices, it combines the best features of a suppression technologies. www.asus.com/uk/ Bluetooth portable speaker, desktop speakerphone and multifunction printer. There is even a convenient USB port for charging portable devices. Simple data recovery The accompanying HP Smart app lets you scan Kroll Ontrack has released a new version of Ontrack EasyRecovery for Windows and to and print from a smartphone, stream your MacOS. The software helps users retrieve data from internal hard drives, SSDs and favourite music, take calls on the printer and order external media such as flash drives or SD cards. The software can recover damaged replacement ink. The only bum note? There are no or deleted files and data from formatted or corrupted volumes and initialised disks. plans to launch it in the UK. www.hp.com Enhancements include a new scanning engine that provides faster recovery speeds and a simplified user interface. www.krollontrack.co.uk

Bike converter The Swytch eBike Conversion Kit converts any bike into an electric bike in seconds. An electric motor in the specially built front wheel is connected to a lightweight, compact power pack that sits between the handlebars, providing a top speed of 15mph. The kit comes in a 25-mile range version (3-4 hour charge time) and a 50-mile range version (5-6 hour charge time). For those who don’t own a bike, Swytch Simple to share offers a complete electric bike option with a 50-mile Optoma’s wireless presentation solution system already fitted. www.swytchbike.com QuickCast lets presenters display content instantly from almost any device with an HDMI output, at the click of a button. The pocket-sized Call flexibility All-touch BlackBerry tool allows up to 245 participants to share 1080p Blackwire 5200 Series and Blackwire TCL Communication has unveiled BlackBerry video and stereo audio per receiver without wires 3200 Series headsets from Motion, the newest BlackBerry smartphone. or software. Users simply plug-in their device and Plantronics are designed to switch The all-touch model click to connect to the projector. between devices for seamless features a 5.5in www.optoma.co.uk communication. The headsets Full-HD Premium work across a range of Anti-Scratch ISSUE 13 devices supporting Display; IP67 water USB-A or USB-C and and dust resistance; 3.5mm connections the largest battery Health coach PLANTRONICS and feature folding ear ever in a BlackBerry Blackire Series BakkerElkhuizen has cushions and one-touch smartphone combined the height- call, volume and mute (4,000mAh); adjustable IQ Sit-Stand controls. The 5200 series Qualcomm Desk with WORK & MOVE features passive noise Quick Charge 3.0; SitStand COACH software to cancellation and dynamic and a hardened encourage healthy behaviour among mute alert, which warns aluminium frame workers. The software can save people’s desk the user if they talk with a soft-grip textured back for durability. height preferences and offer advice on the while muted. www.blackberrymobile.com optimal alternation between standing and sitting. www.plantronics.com www.bakkerelkhuizen.com

18 magazine businessinfomag.uk INNOVATIONS

Digital alerting system JOAN Classroom helps higher education institutions manage their classrooms and resources more efficiently ISSUE 13 by showing a daily schedule outside each classroom door. Visionect’s classroom scheduling display also BARCO UniSee functions as an information screen in case of emergencies, delivering alerts and warnings across the campus without the need for wires or access to the power grid. JOAN Classroom uses LCD video wall 99% less power than LCD and can run Barco UniSee is a modular LCD video wall for as long as 12 months on a single Stylish acoustic tiles platform ideal for meeting rooms, control rooms battery charge. www.visionect.com Woven Image has released six new acoustic tile and lobby and reception areas. The mounting designs – Plus, Direction, Kaleidoscope, Block, system uses gravity to self-align the LCD tiles Groove 45 and Groove 90. Made from Woven for a bezel-less video wall. It also hosts all input Image’s EchoPanel material, each tile comprises and power modules for reduced set-up and 60% upcycled PET sourced from recycling maintenance requirements. www.barco.com plants. They are backed with a pressure-sensitive adhesive that sticks to most surfaces. Fingerprint authentication www.wovenimage.com CHERRY has introduced a wired 3-button mouse with integrated fingerprint reader for easy logon One-cable docking and secure authentication. The MC 4900 MMD, brand license partner for Philips monitors, is compatible with Windows Hello, has launched a new Philips Brilliance QHD docking which enables users to log into USB-C monitor with High Dynamic Range (HDR). Windows 10 devices using Thanks to the latest-generation USB 3.1 Type C their fingerprint. To achieve Secure headset technology, the 32-inch 328P6AUBREB serves as a high input precision, the Sennheiser and Kudelski Group have docking station, enabling users to charge, transfer optical sensor has a developed a Bluetooth headset with audio and video signal, and connect to the internet sampling rate of 1375 hardware-based encryption for secure all with one cable. www.mmd-p.com dpi. Rubberised side end-to-end voice communications. panels and an extra- The Secure Headset embeds WHITE wide scroll wheel provide a comfortable hand NOISE encryption in the position. www.cherry.de headset itself, ensuring the entire communication chain cannot be intercepted. The headset features a seven-hour talk time and three digital noise-cancelling microphones with SpeakFocus technology to optimise speech intelligibility in noisy locations High quality presentations and WindSafe technology to reduce Optoma has launched a trio of projectors designed wind noise when outdoors. for brighter, higher resolution presentations in www.sennheiser.com boardrooms, meeting rooms and offices. The EH470, EH461 and EH460ST feature Full HD native resolution and produce up to 5,000 lumens Replace passwords of brightness. As well as the usual dual HDMI + Make yourself heard MHL, VGA and composite inputs, presentations The BlueJeans Rooms with Dolby Conference with pictures can be plugged in from a USB device and played Phone from avsnet brings together Bluejeans’ PixelPin, a cyber security company via the projector’s built-in OfficeViewer media video platform and a Dolby conference phone for based in Cheltenham, has developed player without the need for a laptop or PC. The a simple and clear video meeting experience at the an alternative and secure way for EH460ST’s short throw lens produces a 100-inch touch of a button. Ideal for any space, the Dolby end-users to authenticate their online image from just over a metre away. Conference phone provides 360-degree, long- accounts using pictures rather than www.optoma.co.uk range audio capture. Dolby Voice audio technology passwords or biometric information. suppresses background noises and makes dialogue Instead of having to remember letters easier to understand for more productive or numbers, the user just has to click meetings. www.avsnet.co.uk four points on an image in a specific order. www.pixelpin.co.uk

01732 759725 magazine 19 PREDICTIONS 2018 Workplace 2018

What technologies are going to have most impact on the workplace in customer experience. Another trend affecting productivity 2018? And are there going to be any breakthroughs that we will be talking in the workplace is the rise of mobile about for years to come? Business Info asks the experts. working. By 2020, 48% of the workforce in developed nations will be classified as Eddie Ginja, head of innovation at (AI) will play in personalisation. With mobile. This trend has already changed KYOCERA Document Solutions GDPR legislation coming into force in the definition of an office, with the static, IoT has been transforming the May, companies will need to re-think physical offices of the past giving way to workplace year after year, and in 2018, how they collect and use data, meaning more flexible, collaborative and digital it’ll become even more important. This the smarter use of anonymous data, workplaces, which further increases is because companies and organisations combined with AI and machine learning. workers’ appetite for mobile technology. will want to be more agile and provide Systems will begin to react to what you Samsung advises businesses to Eddie Ginja cheaper support services, whilst do, rather than who you are (or claim plan for smartphones, in the long- collecting the data and parameters that to be). In the enterprise world, the same term, to become the hub of the digital enable them to innovate faster and technologies will personalise apps, whilst workplace. Over the next few years, potentially springboard the competition. detecting activity that might suggest increasing convergence between PCs Collecting and crunching (relevant) data stolen or compromised credentials. and mobile devices will open up new and intelligence is the best, fastest and The real boom in 2018 will be mobile workflows that will unlock new most cost-effective way to do this. Augmented Reality (AR), which will levels of productivity and efficiency for Cloud technology has been with us overtake Virtual Reality (VR). While VR's businesses of all sizes. for a few years now, as proved by the fully-immersive environments are ideal Mobile devices that promote The real boom very competitive and commoditised for training in sectors like healthcare, AR features such as display, size, battery in 2018 will cloud-services market. The emergence is where the true growth in adoption will performance, the experience of editing be Augmented and rapid evolution of organisations be. If incorporated well into wearables, documents and note-taking will such as Rackspace is a very clear AR could provide employees with increasingly make their way into the Reality (AR), indicator that this technology is only valuable hands-free information, which workplace as mainstream business tools. which will becoming more important; you are now could prove critical out in the field. We have led the convergence overtake Virtual able to buy any cloud service you want between PCs and mobile devices, – and there are companies that will and have worked with police forces Reality (VR) manage it on your behalf. throughout Europe on one of the Despite this, cloud printing is not yet biggest technological advancements mainstream in the enterprise segment. in modern policing. In the UK, we’ve As enterprises outsource more and more issued Galaxy Note devices to front line of their services to the cloud, we think officers and staff from Cumbria to Essex 2018 is the year that cloud printing will as a replacement for traditional pocket become more mainstream. notebooks. The mobile devices contain Phil Lander online ‘apps’ which allow officers to record a crime without having to Adam Fleming, chief technology officer Phil Lander, head of B2B at return to a station, reducing admin and at Apadmi Samsung Europe enabling them to spend more time on There are a few key technologies that Samsung’s Big and Small: How to do the front line. This is already delivering are sure to shake up a number of Bigger Things in Business report states an average of 18 minutes additional industries over the next year. The first of that the workplace is entering an time on the streets, per police officer, these is the use of digital assistants. era of ‘digital Darwinism’, when new equating to a million pounds worth of We’re getting used to the likes of technology will rapidly shape business. additional policing annually. Alexa turning on and off our lights at We are seeing technologies such home, and integrating voice-activated as Virtual Reality making an impact assistants into the workplace is the through improved retail experiences, Simon Dudley, director of product next step. It will help to smooth out with Thomas Cook in the UK and Jaguar strategy at Logitech VC Adam Fleming the minor interruptions that break up Land Rover utilising this technology Increasingly, video will be integrated the working day, allowing employees to in their showrooms. This is just the into an employee’s workflow, making set reminders, construct lists and order beginning for VR, and we can expect it a much more central part of day-to- supplies, without having to break away to see significant growth in people day activity within the office. Instead from whatever task they’re working on. training and teleworking. We are also of being a separate method of working There have been many discussions seeing AR becoming an exciting area for and collaborating, it’ll integrate into all around the role Artificial Intelligence services to be developed to enhance the elements of an employee’s workday.

20 magazine businessinfomag.uk PREDICTIONS 2018

We predict that we’ll see customer of enterprise infrastructure. Latency from thinking of AI as a sci-fi concept service and support incorporate video requirements and the fact that data and instead view it as a tool to help our into their calls and that the technology processing is becoming key for all businesses operate more efficiently and will become a core feature of sales calls, organisations mean that processing productively. with many adopting virtual face-to-face will need to move away from central sales strategies. processing nodes and out towards the In business communications, edge of the network. This will help Thomas Walter, section manager Augmented Reality (AR) will become improve network capabilities for data strategic product marketing, Public a ‘next-level’ technology for a handful gathering and processing. Reduced Display Solutions at NEC Display of applications. For example, we latency issues will enable connected Solutions Europe GmbH predict that facial recognition in video Simon Dudley devices to function optimally. There is an increased demand for conferencing will be applied to user flexibility in the workplace, linked to identification, room management, call employee morale and productivity. initiation and more. Let’s say there’s Interactivity is on the rise and an active video conference but a organisations are seeking to provide participant is struggling to recognise breakout spaces and huddle rooms someone on the other line; they could that offer flexible collaboration choices hover their cursor over the other caller with video conferencing capabilities. and the facial recognition software Technology that supports this need for would provide full identification details flexibility and collaboration and is reliable and credentials. and easy to use will be in demand. The new NEC InfinityBoard is the only product on the market that offers Phil Jones MBE flexibility, choice and reliability, making lives as easy as possible in terms of Phil Jones MBE, managing director at design and integration by not restricting Brother UK the software available to end users and With the shape of post-Brexit Britain by giving our customers the NEC quality still unclear, businesses remain vigilant, experience. cautious and careful with their Unified communication displays will Some might decisions. This behaviour, on top of a increase in volume by 400% (from 2017 find the idea drive by firms to maximise efficiency, to 2021) according to FutureSource. Morten Illum will influence technology trends in the The NEC InfinityBoard, being open of AI becoming workplace in 2018. and modular, is a perfect fit for all Morten Illum, VP of EMEAI at a mainstream The economic climate has resulted enterprises that need collaborative work HPE Aruba feature in in more sophisticated buying from tools and need to work together from Artificial Intelligence and machine decision-makers, as they look to reduce more than one location. learning will make further inroads businesses costs and maximise value. As this In addition, UHD resolution into the workplace. We are seeing far-fetched. behaviour rolls over into 2018, it may in meeting rooms will become this already with the massive amount They will need spark the return of ‘cold tech’. This trend mainstream. The majority of display of resources invested into natural first started in the early 2000s, when screen sizes over 60” will feature UHD language processing initiatives. It will to redefine there was demand for technology that resolution and projection will also be interesting to see how AI, and more what they think provided a quick return on investment soon support UHD for meeting and conferencing rooms. specifically machine learning, shapes the of as Artificial (ROI) within the same financial year, network security landscape. Security is delivering immediate savings to the a key concern for chief security officers Intelligence. bottom line. (CSO) as their enterprises become Some might find the idea of AI increasingly mobile. By deploying becoming a mainstream feature in a machine-learning framework on businesses far-fetched. They will need to enterprise networks, suspect behaviour redefine what they think of as Artificial can be spotted, analysed and responded Intelligence. to automatically, which means CSOs AI is already being utilised by can rest assured. This lessens the need to businesses in the form of automated monitor networks manually and leaves software that machines learn. We’ve IT staff to take care of the day-to-day. seen a proliferation of this in customer One technology that isn’t new, support and audit environments. As but which has taken major steps the technology continues to mature to becoming common practice for and become more sophisticated, more enterprises, is Edge Computing. With processes will become automated. the explosion of connected devices Smart investments in this type of AI (IoT), cloud and the global transfer of can deliver real results for businesses in Thomas Walter data, a lot of strain is being put on the 2018. bandwidth and network capabilities As an industry, we’ll move away Continued...

01732 759725 magazine 21 PREDICTIONS 2018

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Frank Nijholt, European field marketing organising work and tracking down This intrinsically smart, interconnected manager at Panasonic information – as opposed to making office is the future of corporate Every year, as technology advances, progress on actual work! Because environments, and we’ll see much more we see a raft of new solutions that work is now enabled across a range of innovation and disruption in this arena provide workspaces with ways to make technologies, from email to chat to video in the months and years to come. the working lives of employees a little to shared documents, it’s difficult for easier. 2017 was no different and I have teams and organisations to have clarity no doubt that 2018 will see similar across their work, projects, processes advances. and goals. Collaboration seems to be at Today, network and compact seem an all-time high, but productivity and to be the watchwords for workplace morale are still quite low. devices. Clients seek business tools that Frank Nijholt In 2018, the growing business can be woven easily into the office imperative to address these critical design and quietly perform the job challenges and empower teams at the highest possible speed. This is and organisations with clarity of the aim of the new KV-S1037 series purpose, plan and responsibility scanners from Panasonic, which, when will be a common focus. Teams and launched at the start of 2018, will see Step by step, the organisations will increasingly turn to two new models unveiled, the KV-S1037 tech industry is what analysts are calling ‘collaborative and KV-S1037X. With scanning speeds of work management’ – applications Serena Borghero up to 30ppm/60ipm @300dpi in colour, moving away that help people organise, prioritise, both scanners offer cloud connectivity. from being track and complete their work. These Serena Borghero, Director at Steelcase The KV-S1037X also allows wireless hardware-driven applications will integrate deeply with In 2018, offices need to get smarter and connectivity for built-in networking. (and leverage investments in) existing more connected. We believe that the Panasonic believes that through to being AV- and cloud communications and document Internet of Things, whereby anything innovation, we give businesses the service-driven collaboration technologies to FINALLY electronic that is connected to the freedom to achieve what they do best. address the fundamental questions that Internet and to each other, will help In the modern business world, that will need to be answered to get great build workplaces of the future. means doing more with less. Greater results: Does our team know who’s Imagine opening an app on your speed and greater efficiency give responsible for what, by when, at any smartphone to see which colleagues workers the time to focus on what’s given moment?; Are things on track?; are in the office or what meeting rooms important to them. Will our team achieve our stated goals? with video conferencing capability are open at 1:00 p.m. As the meeting begins, the room automatically dials Chris Farinacci, head of business at Lieven Bertier, head of product in the remote participants, adjusts the Asana management at Barco lighting and alerts you when your time Today, even at the world’s greatest Step by step, the tech industry is moving is running short. companies, it is a constant challenge away from being hardware-driven to Companies that want to create great to keep everyone on the same page. being AV- and service-driven. Customers workplaces can benefit from embedded Way too much time is spent on ‘work want to buy an outcome from integrators technology by drawing on the data about work’ instead of getting work and resellers, not a product. More than that’s generated. Design, facilities and done. Information overload, combined anything, they want peace of mind. real estate professionals in the UK will with a lack of clarity and accountability, This will be mirrored in the be able to make better decisions about is limiting productivity – the bigger workplace. Touch screen technology where to focus their efforts if they have your team, the bigger your mission, the Lieven Bertier is finally taking off in meeting rooms. a data stream to tell them which rooms bigger your coordination problem. Mainly used in schools before, the are always busy; at what times they’re In a recent study of UK companies, tactile element is becoming a key busy; which rooms no one seems to like; 42% of employees surveyed said they requirement for corporate environments. and what areas need improving to get spend most their day on status meetings, The power It’s not about programming anymore, the most out of real estate. of emerging it’s about configuring things. A typical Knowing how the workplace is used set up for today’s office environment is great for office leaders. And employees technologies will feature wireless presentation will have the ability to find and choose in tomorrow’s technology and a switcher to bring the right space through mobile apps and in other content sources. We will also internal systems. Their feedback will have office will help see increased use of technologies with a direct impact on their environment. people navigate Bluetooth and ultrasound, enabling Just as technology in today’s cars the complexity multiple technologies in the room to is improving the driving experience, sense who you are and what your needs the power of emerging technologies of work more will be. This could be a system knowing in tomorrow’s office will help people easily that it should load certain files for a navigate the complexity of work more certain person, or perhaps configuring easily and help organisations create the user interface to match that better work experiences for individuals Chris Farinacci person’s seniority and technical ability. and teams.

22 magazine businessinfomag.uk PREDICTIONSADVERTORIAL 2018

What is GDPR?

The General Data Protection Non-compliance We are confident that most compliance, regarding the secure Regulation (GDPR) (Regulation companies will already be looking at how transmission of sensitive personal and (EU) 2016/679) is a regulation by may leave they acquire, store and manage personal financial data. which the European Parliament, the you open to and sensitive data. Frama makes secure email simple and European Council and the European We have found, however, that many accessible, for both your business and Commission intend to strengthen and substantial organisations are not aware of the risks your recipients using ironclad protection. unify data protection for individuals fines under the concerning the transmission of this data Frama Rmail uses 256-bit AES within the European Union (EU). It GDPR between internal employees and external encryption with options for secure end-to- also addresses export of personal clients. end delivery ensuring that your message data outside the EU. will only be read by the intended recipient. The regulation was adopted on 27 Are you able to answer the following Unlike other encryption services, April 2016. It enters into application 25 points? Frama Rmail provides true direct May 2018 after a two-year transition 1 What measures are currently in place delivery of your encrypted message and period the Government has confirmed for sending sensitive personal/financial attachments in to your recipient’s inbox. that the United Kingdom’s decision to data via email? Your recipients will not need to leave the European Union will not affect 2 How does your business prove it is register for an account, open a web the commencement of GDPR. compliant in this situation? browser or otherwise leave their inbox to The GDPR will provide a single access your secure message. legal framework which will apply to all Consequences of inaction If you are required to encrypt members of the EU, streamlining and Non-compliance may leave you open personally identifiable information under hopefully simplifying what is currently to substantial fines under the GDPR. the GDPR requirement, compliance is a mix of laws for each member country. Article 83(5)(a) states that infringements only half of the requirement. The other Directly concerned with the collection, of the basic principles for processing half is legal proof. Your registered receipt Lenny Wood, storage and use of personal data, this personal data, including the conditions record serves as legal proof of compliance marketing manager, will impact every business that holds for consent, are subject to the highest and can prove that you have met your Frama UK any personal data in any format. tier of administrative fines. This could obligations should a dispute arise. mean a fine of up to €20 million, or 4% How will it affect your business? of your total worldwide annual turnover, For further information or to speak to If a business collects, stores or uses whichever is higher*. an email security professional, contact personal data then the GDPR applies Frama on 01992 451 125 or by email and now there is an obligation for How we can help at [email protected]. compliance, with serious penalties for The Frama Rmail platform provides a *Source: Information Commissioner’s Office, GDPR those that don’t. solution to a specific aspect of GDPR Guidance

0173201732 759725 759725 magazine 2313 VIDEO CONFERENCING Meet me in the cloud Adam Feakins, head of sales and operations at Videonations, FOR PAs, EAs, VAs & OFFICE MANAGERS discusses developments in video conferencing and explains why collaboration is now easier and more affordable than ever

The global video conferencing market This is especially so now that cloud was valued at $4.98 billion in 2017 solutions can be bought on a monthly and is forecast to grow at a CAGR subscription. of 8.6% from 2017-2025*, driven by “Traditionally, video has been bought changing work styles and a paradigm from a Capex budget,” said Feakins. 28 February & shift to cloud-based solutions. “But we are now seeing a move to an As a specialist in AV and video Opex model, where people expect to conferencing, Videonations has first- consume it in the same way that they 1 March 2018 hand experience of this growth and the would traditional conference calling i.e. changing work culture that underpins it, by a monthly rental. There's a lot more Olympia London as Adam Feakins explains. interest in a monthly structure these across are effectively putting themselves “In the last three, maybe five, years days and I expect that to continue.” on a technology island by going for a the video world has moved very much Already, the majority of enquiries non-standard, proprietary solution,” he from the traditional meeting room into Videonations receives are for cloud- said. “People get sold on the idea that huddle spaces, desktop and mobile. based video conferencing, but the that's great and will also buy them It’s moved with the times, with the company also caters for organisations because they're quite often cheaper, frequent use of tablets and phones for with more traditional requirements. but the minute they need to speak to a video calls,” he said. “We offer a host of cloud-based Some third party using another system they Feakins adds that the shift towards solutions, including our own services businesses that can stumble across problems.” the cloud is also motivated by the need and those from manufacturers like we come across Feakins advises businesses to avoid for more flexible and cost-effective Lifesize and StarLeaf. But because not this problem by opting for solutions solutions, especially amongst smaller everyone is ready to move to the cloud, are effectively from suppliers like Avaya, Cisco, Polycom, businesses that in the past may have we also offer more traditional solutions putting Lifesize and StarLeaf. “They are the ones Register Now been put off by the perceived large from the likes of Polycom, Cisco and themselves on that we carry because all of them work upfront cost of on-premise solutions. Avaya,” explained Feakins. on open standards and let you speak to “The latest solutions are not so a technology any other platform,” he said. reliant on expensive hardware and most The need for interoperability island by These solutions tend also to have of the cloud offerings have an entry- Meanwhile, there continue to be apps that enable people to make video level offering for small businesses, so developments in technology, such as the going for a calls using a smartphone, though realistically there should no longer be any roll-out of 4K video conferencing, which non-standard, Feakins believes that for the time being, ENHANCE YOUR financial barriers to using video,” he said. Feakins expects manufacturers to start proprietary laptops and PCs are a more appropriate CAREER AT OFFICE* offering next year, and the increased solution for business users. “I don’t know adoption of Skype for Business, which is solution many people who will prop their phone leading manufacturers to develop video up and use it in a business video call,” solutions compatible with the platform. he said. CPD accredited training Feakins argues that interoperability In this context, he expects Web-RTC, is absolutely essential and a key which allows users to make video calls consideration for businesses looking to from a browser, to become ever more Star-studded Keynotes invest in a video conferencing solution. popular. “Web-RTC is opening up the “Some businesses that we come video calling capability to a whole new audience who have locked down laptops Source suppliers & venues or don't have the processing power to Case study: Great Places Housing Group do a proper video call. I think more and Great Places Housing Group turned to Videonations to update its video more we will see Web-RTC as the de conferencing system. The housing association required a system that would facto way to make a video call,” he said. Network with your peers improve communications between different office locations and allow To find out more about Videonations remote workers to collaborate with colleagues whilst working from home and its video conferencing systems or on the move. & audio visual solutions and services, Videonations recommended a cloud-based solution which enables users to please visit www.videonations.co.uk Complimentary attendance – get your ticket meet anyone on any other standards-based video or software system, share screens and hold multiparty conferences. * Global Video Conferencing Market Size, Market The system included software for smartphones, tablets and laptops. Share, Application Analysis, Regional Outlook, Growth www.officeshow.co.uk Trends, Key Players, Competitive Strategies and www.videonations.co.uk Forecasts, 2017 – 2025 report, Research and Markets.

24 magazine businessinfomag.uk

office_Business Info Advert.indd 1 12/12/2017 12:36 COLLABORATION

FOR PAs, EAs, VAs & OFFICE MANAGERS

28 February & 1 March 2018 Olympia London

ENHANCE YOUR CAREER AT OFFICE*

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Source suppliers & venues

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Complimentary attendance – get your ticket www.officeshow.co.uk

01732 759725 magazine 21

office_Business Info Advert.indd 1 12/12/2017 12:36 PRODUCT PROFILES To promote your products please contact: [email protected] or call 01732 759725

Hybrid printing technology Toshiba TEC’s e-STUDIO4508LP is a hybrid Multi-function peripheral (MFP) capable of producing erasable as well as standard monochrome prints. Its rules-based printing feature enables users to select toner setting defaults based on the application. For example, temporary items, such as emails, may be designated to print in erasable toner to conserve paper while more permanent documents, such as those printed from Microsoft Word, may be assigned to print in standard monochrome toner. This unique product won the Better Buys Q3 2017 Editor’s Choice Award by outperforming a wide array of other monochrome copiers in side-by- side comparisons. www.toshibatec.co.uk

Fingertip-ID mouse for easy logon and fast fingerprint authentication CHERRY, the specialist for computer input devices, introduces the MC 4900, a wired 3-button mouse with integrated fingerprint reader which allows easy logon and secure authentication. In particular, businesses and public institutions will benefit from this modern security feature. To achieve a high input precision the optical sensor has a sampling rate of 1375 dpi. Rubberised side panels and an extra-wide scroll wheel guarantee a comfortable hand position. www.cherry.de

Panasonic launches new series of network scanners, supporting a shift towards digital working Ideal for small and medium-sized offices, enterprise environments, banks and financial institutions, medical offices and hotels, Panasonic’s new series of network scanners (KV-S10Y) can be used in three ‘push’ scan modes, meaning they can be operated with or without a PC or USB connection. Thanks to a pre-set scan function, if users register their scanning requirements in advance, they can scan directly to an FTP server, SMB folder or email. Available in two models, the KV-S1058Y scans at 65ppm/130ipm and the KV-S1028Y scans at 45ppm/90ipm, delivering the highest scanning speed of all Panasonic models in this class. http://business.panasonic.co.uk

Enhance collaboration with the Avocor F series The Avocor F series interactive display is a room-ready interactive solution that improves communication and collaboration. With a range of sizes ranging from 65” to 84”, the F series is perfect for every meeting or learning space. Its open architecture means it can be easily integrated with a whole host of UC and collaboration software applications, devices and tools. The Avocor F series has been selected as a finalist in the InAVation awards held in February 2018 at ISE, Amsterdam, shortlisted in the Technology for Collaboration and Conferencing category. www.avocor.com

26 magazine businessinfomag.uk ADVERTORIAL

€185 million over the next three years, specifically to further develop our Why inkjet is the PrecisionCore printhead technology. Incremental innovations in inkjet over time have already responded to many of today’s demands in the workplace, printing technology and the technology is so flexible and adaptable that it will continue to meet future needs. I don’t believe that laser technology, for example, has the same staying power. It will likely one day be of the future among the ranks of VHS recorders and typewriters. As a technology it was By Claire Robinson, head of business sales at Epson UK introduced almost 30 years after inkjet, The past decade has seen great of work is full of uncertainty. Many and for a time it brought improved leaps in technology and innovation. theories have been constructed around business benefits in terms of cost and Technology has advanced our lives the workplace of tomorrow– some speed, but it is already losing ground. and how we work in ways that possibilities more imminent than Industry analyst firm, IDC, has we could never have imagined others. But what is certain is that indicated that the overall business inkjet ten years ago. If we look further the technology we use is redefining market is expected to grow at a rate 3 back, today’s workplace is in many “business as usual”. In an age where of 10.2% (CAGR) by 2020 , and inkjet ways unrecognisable to that of the technology is all around us, the is expected to account for 34% of the generation before us – and tomorrow’s advances we’re seeing are driving total business printer market in Europe 4 workplace will change further still. expectations for higher productivity and by 2019 , well on its way to dominating But through all the change, some efficiency, as well as lower costs and Claire Robinson the marketplace. Epson is already technologies manage to have incredible environmental impact. So it is crucial experiencing significant market share staying power, while others come and that we can trust the technology we growth within the business inkjet sector, go. If we take inkjet printing as just one choose to be the best option to get the and in Europe this share reached 40% 5 example, this technology has managed job done, but also to make us better at in Q1 of 2017 . The steadfastness of to be reinvented and remain relevant for what we do and make our workplaces It is crucial we the technology will continue because it more than 65 years already1. And today, better places to be. I believe inkjet is can trust the has achieved alignment to all of the key drivers of businesses today: increased my focus lies on having inkjet take a one such technology. technology greater share of the €38 billion EMEA Epson has invested €400 million efficiency, productivity and quality, as business printing market.2 in new inkjet production facilities in well as reduced cost and environmental We’re at the beginning of a great Japan and other markets, and we’ve impact. technological age in which the future made a commitment to invest a further It is clear to me that the future of business printing is inkjet, and Epson stands firmly behind this technology. Epson’s Revolutionary high-speed We are driving it forward because we have the same expectations as business A3 MFP our customers. We develop efficient, Earlier this year, Epson lauched its printhead to eliminate banding compact, precision technologies with next generation of superfast eco- and an electrostatic transport the aim of making positive differences efficient business inkjet printer: the belt to maintain quality at high and addressing real challenges in WorkForce Enterprise. speed. What’s more, this new the workplace. Whether through This ultra-fast 100 images per technology delivers a step-change printing, visual, wearable or robotic minute (ipm) departmental colour in environmental performance, technologies, we remain grounded office A3 printer delivers the ecological reducing power usage by up to a in our long history of innovative benefits that only inkjet technology staggering 96% compared to the craftsmanship, which is rooted in our can offer, providing a low power same speed laser printer6 without DNA. We will continue to provide solution with fewer supplies at the needing a specialist power supply. the technologies that enhance the price of a departmental laser copier. Claire Robinson says: “The capabilities of workplaces today and The WorkForce Enterprise WF-C20590 WorkForce Enterprise cuts the tomorrow, and we’ll continue to be a is joined by a 75ipm version, the WF- environmental impact of print by part of the change in the way we all C17590, both designed to meet the providing a low power solution, do business, for the better. needs of departmental office printing with fewer supplies, while www.epson.co.uk in corporates and SMEs, especially delivering remarkably fast print

those that have peaks of high-volume speeds at high quality. Having far 1. The Economist, 2002 6. Based on Epson WorkForce WF-C20590 productivity. fewer parts than equivalent laser- 2. Estimated EMEA total business print max power consumption of 320W, and To further enhance the printer’s based MFDs, this series promises market, source: IDC comparable speed model Xerox Color quality, Epson has incorporated a to deliver higher reliability and 3. IDC, Western Europe Business Inkjet 1000i Press max power consumption of number of technology innovations, significantly increase printer uptime.” Market Shares, 2015 7600W, based on manufacturers own 4. IDC, 2015 specifications. including a self- maintaining 5. IDC, Quarterly market report, Q1 2017

01732 759725 magazine 27 MONTH IN NUMBERS t o p u k r e c o m m e n d e d s u p p l i e r s The Month AUDIO-VISUAL Through innovative technology development, NEC Display Solutions offers the industry’s widest portfolio of Display and Projection solutions on the market. in Numbers @NEC_Display_UK www.nec-displays.co.uk 20 74 Only one fifth of the UK public (20%) has trust Three quarters (74%) of workers admit to using personal technology to access work documents. We create innovative, interactive touch technology and confidence in companies and organisations designed to enhance collaboration and communication that collect and store their personal information, In a survey of 2,000 UK workers commissioned in the classroom and meeting space. an ICO survey shows. British adults also have by IT provider Probrand.co.uk, 52% said they @AvocorTech www.avocor.com very little idea how their personal data is used, access their work emails on an unsecure personal with only one in ten (10%) saying they have device, such as a mobile phone or laptop. More a good understanding of what businesses and than a third (35%) keep work documents on organisations do with it. gadgets that aren’t password protected. AV Business Systems. 31 92 business.panasonic.co.uk More than nine in ten CIOs (92%) believe The majority of drone users in the UK (31%) are that the IT education provided by colleges, aged 55 and over, compared to just one in ten COMMUNICATIONS universities and technical schools doesn’t (10%) who are aged 18-24. Those aged 45-54 meet the demands of the employment market, are the next most likely to own a drone (28%), according to research from recruitment specialist followed by 35-44 year olds (19%). Two thirds Robert Half Technology UK. Nearly six in ten Wireless Enterprise, Voice & Data Solutions. (68%) of those who have started droning in the (59%) believe IT security is the number one @samsungbusiness past 12 months cite photography as the reason www.Samsung.com/business area IT educators should focus on, followed by they took up the hobby. [Source: Drone Usage digitisation (23%), business intelligence (20%) Report 2017, DronesDirect.co.uk] and software/application development (18%). 40 90,000 Two fifths (40%) of millennials say that The average UK small business is now worth Specialists in Business Class Internet management actively discourages the asking £90,000, down from £94,000 in 2016. Analysis Connectivity, SIP and Voice over IP. of questions in the workplace. In a study by by online business transfer agent Bizdaq shows @SpitfireUpdates www.spitfire.co.uk SurveyMonkey, 33% of millennials cited a ‘fear that the fall is much greater in London, where of looking stupid’ as the biggest barrier to being the average value of a small business went down inquisitive at work, followed by a ‘fear of others’ by £20,000, from £115,000 in 2016 to £95,000 reactions’ (28%). Over one fifth (22%) say they in 2017. never get proper answers to their questions. Swyx’s unified communications solutions offer a 483,690 choice of in-house or cloud-based solutions that can be tailored to the needs of SMEs. 54 A study by Fujitsu shows that in the last two @Swyx_EN www.swyx.com More than half of UK adults (54%) believe UK years, 42% of UK businesses have cancelled a businesses should be required to give a percentage digital transformation project at an average cost WORKPLACE of their annual profits to charity by law, claims of £483,690 per cancelled project. Almost three social development charity the Greg Secker quarters (73%) of business leaders admit to a clear Foundation. Its research reveals that 43% of lack of digital skills within their organisation; 87% consumers would have a more positive opinion say attracting digitally native staff will be vital to Work Faster, Tidier, Smarter with our fantastic range their success in the next three years. of cable management solutions, power modules of a business that gave 5% of its annual profits and monitor arms! to charity. One in five (20%) would choose that @ABL_UK www.abl-uk.com company over competitors and 17% would 26 billion recommend it to friends/family. Business people waste an average of 15 minutes per conference call simply getting started or 62 dealing with distractions, at a cost of over £26 Disruptive power, data and AV distributions systems Six in ten UK adults (62%) wish they were better billion a year, claims LoopUp. Dial-in conferencing for retail, office and data centres. organised, a survey by Avery UK reveals. Almost remains the primary way business people www.burland.com for details of our USPs that will participate in conference calls (61%), regardless change the way you specify. three quarters (72%) describe themselves as @BurlandTS www.burland.com messy. More than a third (36%) say they can’t of whether they have access to web or video cope when mess becomes too much to deal conferencing tools. Only half (53%) believe video with and 63% only feel on top of things if their conferencing is useful for day-to-day conference KAB Seating’s range of Office Chairs offers something items are in the right place. When it comes to the calls and only 12% feel as comfortable on video calls as they do on audio calls. for every environment. Offering ergonomic solutions to workplace, two thirds would like their surroundings promote good posture and back care. to be tidier. [Source: Enterprise Conferencing: User Behaviour & Impact Report, LoopUp] @CVGRP www.kabseating.com

28 magazine businessinfomag.uk t o p u k r e c o m m e n d e d s u p p l i e r s

ACCESSORIES & STATIONERY

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XGEM is dedicated to creating, distributing, promoting & selling consumer electronic products. Digital Dictation & Recording Solution. Headsets for Offices & Contact Centres. @xgemuk www.xgem.com www.olympus.co.uk www.sennheiser.com

Print & technology

Deal pricing & exclusive offers on Desktops, Tablets, Leading provider of laptops, PC desktops, printers, Visit Dell for Laptops, Notebooks, Tablet PCs, Desktops, Monitors, Laptops and Computer Accessories. accessories and more. Monitors, Servers, Storage and Mobile Phones. @Misco_UK www.misco.co.uk @HPUK www.hp.com www.dell.co.uk

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MFP & Colour Printing Document Systems. MFP, Scanning & Colour Printing Systems. Printing and Business Solutions which increase workplace www.sharp.co.uk www.dsales.co.uk efficiency, productivity and collaboration. @Brother_UK www.brother.co.uk

We provide solutions designed to solve business Document Solutions for Business. A3 Colour Printers, MFP’s and MPS Solutions. problems, save money, better manage documents, @KYOCERADUK www.oki.co.uk secure critical information and improve efficiencies. www.kyoceradocumentsolutions.co.uk @ToshibaTEC_UK www.toshibatec.co.uk

To get your company listed above contact James Trim on 01732 759725 or email [email protected]