DOCSLIB.ORG

J. W. Marriott, Jr.: the Spirit to Serve by Reginald Foucar- Szocki, Ed.D.; Ronald J

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
J. W. Marriott, Jr.: the Spirit to Serve by Reginald Foucar- Szocki, Ed.D.; Ronald J J. W. Marriott, Jr.: The Spirit to Serve by Reginald Foucar- Szocki, Ed.D.; Ronald J. Cereola, J.D.; and Stephen D. Welpott he “Marriott Way” is built who have worked directly with Mr. J. W. “Bill” Marriott, in order to provide a quality guest Ton fundamental ideals of Jr. confirming much of what has been written about his experience has lead to numerous service to associates, customers, and “hands-on” management style and the service culture he list, not the least of which are the 66 community. These ideals serve as the fostered at Marriott International. steps for cleaning rooms at Marriott cornerstone for all Marriott associ- properties (Girard, 1991). The Man - Personal ates who pledge to fulfill “The Spirit Bill Marriott and his wife Donna “I don’t always get the suite. I don’t need a suite to Serve”. <http://marriott.com/ have four children. They enjoy usually. I just like a nice, quiet room away from the el- corporateinfo/culture/coreValues.mi spending time as a family going to evators” (Frey, 20003). accessed October 29, 2004> movies or to one of the company’s If you enter the name “J.W. J.W. Marriott, Jr. speaking in an interview with the Farrell’s Ice Cream Parlors. Like Bill, Marriott” into Google you will be Seattle Post-Intelligencer Reporter described his room who rotated through all the job sta- presented with over 501,000 “hits”. preferences when traveling round the world checking tions at the HOT SHOPPE restaurants No one article can claim to capture on the cleanliness of rooms, the courtesy of Marriott as- started by his father, the Marriott the essence and spirit of the man sociates and satisfaction of his guests. Were his guests children work summers at Marriott who is an icon among icons in the getting the same thing that he wanted after a long day operations. He is an acknowledged hospitality industry. At best, the hope on the road, “a nice quiet room away from the elevators” workaholic. He neither smokes nor is to provide readers and in particu- (http://galenet.galegroup.com/servlet/BioRC accessed drinks and is a devout follower of The lar aspiring hospitality professionals, on October 29, 2004)? It is that extraordinary attention Church of Jesus Christ of Latter-Day with a few insights about this man’s to detail and doing what it takes to satisfy the customer Saints. “My church is at the core of life and leadership and his concern that he, and his father before him, infused into the Mar- my belief system. There’s a central for those with whom he works, and riott culture that accounts for Marriott International’s learning I have from growing up in highlight just a few of his many ac- premier position in the hospitality industry. our church that I cite as an example complishments in the hospitality J.W. Marriott Jr. prefers to be called Bill. Perhaps it of those beliefs. It’s what a former business. In the end you will have is because he also calls those who work for him by their church president described as ‘decid- a better understanding of the man first names. He is one of those people who can remem- ing to decide.’ What that means to after whom you should model your ber your name, and your wife’s name, your kids and me is, decide to live a good life and attitude and behavior in your quest your birthday. “That’s his style” says Gil Grosvenor, long stay with that decision” (President for a “Spirit to Serve”. At the conclu- time friend, and Chairman of the National Geographic & CEO Magazine, 2004). Despite his sion of this article are a few personal Society (McCalla, 2002). Bill was born in Washington DC busy schedule, he devotes several communications from individuals on March 25, 1932. His father, J.W. Marriott, Sr. started hours each week as a counselor. the business from a small root beer stand and it grew to Every Marriott hotel room contains encompass the ownership of hotels, cruise ships, theme Reginald F. Foucar-Szocki, Ed.D., the Book of Mormon alongside the is the J.W. Marriott Professor of parks, and airline flight kitchens. Today, Marriott Inter- Gideon Bible. He acknowledges that Hospitality Management; Ronald national, Inc. is among the best-managed firms in the at times his community work may J. Cereola, J.D, is an assistant country. Bill Marriott, Jr. is a stickler for detail and he be contrary to his short-term busi- professor and Stephen D. Welpott is a lecturer in the Hospitality and takes the hands-on approach to management. In a recent ness interest but he believes the Tourism Management Program in interview he stated, “You have a hard time managing a benefit of long-term social gain to the College of Business at James business sitting in an office” (Frey 2003, p1). Perhaps he be paramount. Bill Marriott works to Madison University in Harrisonburg, Virginia, USA. is that way because it is how his parents raised him. “My promote high moral values for Amer- father couldn’t stand to see me idle. He always had a ica’s youth. He is involved through Authors’ note: Additional material list of things that he needed done, even chopping wood” his work with the Boy Scout Explorers for this article was derived from (The Scribner Encyclopedia of American Lives, 2004). Bill personal conversations with and in anti-drinking campaigns aimed current and former Marriott still lives by a list of things to do. His exacting attention to at teenagers (http://galegroup.com/ International professionals. detail and uncompromising efforts toward standardization servlet/BioRC accessed on October 6 Volume 16, Number 4 Journal of Hospitality &Tourism Education 7 29, 2004). He is proactive in sponsor- pany hotels and resorts, and popular priced restaurants, ott value proposition is more than ing programs dedicated to improving he does an impressive round-the-clock job of actually retaining associates; it is about the quality of education, including keeping in touch with the needs of both his guests and his the value that they create for the the Marriott Hospitality High School, associates. customer. the first public charter high school 3. A caring workplace is a bottom- dedicated to and supported by the Who Is This Leader? line issue. hospitality industry (McCalla, 2002). “Take care of your employees and they’ll take care When a guest arrives at a Mar- He has avoided getting involved in of your customers,” J.W Marriott, Sr. stated (http:// riott hotel, the odds are good the casino gambling industry and marriott.com/corporateinfo/culture/heritageJWillardMar that the arriving guest has been nightclub operations that many other riott.mi accessed October 30, 2004). ‘beaten up’ by the airlines, is large hotel chains have entered. The According to Bill Marriott, keeping costs low alone tired, lonely, and wants to get ethic of hard work and clean living is will not protect the Marriott name. He is in the people some rest. Any hotel can offer a a source of pride for Marriott, “This business, he says, and its how his associates interact with weary traveler a bed. Marriott’s is a business where it is very easy his guests that determines the Marriott difference. Bill is value proposition is genuine care, to get in trouble with all the bars keenly aware that customers know that value transcends dependability, and a sense of and nightclub operations” (http: price. The guest room may be the product, but the as- community. Associate commit- //galegroup.com/servlet/BioRC ac- sociates’ caring attitude is Marriott’s real value. That ment is one of the key elements cessed on October 29, 2004). value cannot be measured with statistics and can’t be of creating value for Marriott Mr. Marriott is not concerned manufactured. It can only be delivered by attracting, customers. Bill proposes that with the wealth that accompanies retaining, and inspiring the best people with “The Spirit delivering value to his associates being the leader of a giant organiza- to Serve”. In order to do that, employees, or associates is a key factor in the equation tion. He dresses for simplicity and as Bill likes to call them, must also be provided value be- of guest satisfaction. Associates shuns designer labels. He drives him- yond simple monetary compensation. come to work and there’s no self to work and usually flies coach In a speech to the Economic Club of Detroit on knowing what problems they may when he’s called away on a business October 2, 2000, titled, “Our Competitive Strength: Hu- face at home. They can come to trip. His attention to cost control man Capital,” Bill Marriott shared five guiding principles work and feel safe, secure, and and economy does not mean that the derived from the simple model created by his father over welcomed. It’s not just about quality and comfort of his guests and 70 years ago that stated, “Take care of your employees retaining associates; it’s how a their satisfaction are compromised. and they’ll take care of your customers.” friendly and caring workplace On a visit to one hotel, he remarked 1. Get it right the first time. environment translates to the to employees, whom he insists be We’d rather hire a person with the spirit to serve and bottom-line. Bill’s father would referred to as “associates” that, train them to work in a hotel, then take on someone sit on the couch in the lobby of “There are not enough lights out who knows the hospitality business and try teaching their first hotels and help associ- front.
Load more

Recommended publications
  • OUTSULATION® Exterior Insulation and Finish System DUK202
    OUTSULATION® Exterior Insulation and Finish System DUK202 The Facts: Dryvit Outsulation is unequaled for proven integrity and quality. • Structural Testing – Page 2 • MIL Standards Testing – Page 2 • ASTM Testing – other than fire – Page 2 • Federal Test Method Standard 141A – Page 3 • Insulation Board Analysis – Page 3 • Fire Testing: - Summary – Page 3 - Test Descriptions – Pages 4-5 - Conclusion – Page 5 • Building Code Listings and Approvals – Page 6 • National Accounts – Page 7 • Services – Page 8 - Research & Technology - Field & Technical - Prefabrication OUTSULATION THE FACTS: Testing As the pioneer and acknowledged leader of the EIFS industry, Dryvit UK Ltd. has always considered stringent testing of key importance to quality performance. Outsulation has been subjected to testing well beyond code minimums at national testing laboratories as well as at Dryvit’s own research, technology and manufacturing facilities – unparalleled in the industry. The data provided on the following pages will convince you that Dryvit demonstrates a full commitment to excellence in both product and performance. Such a commitment offers extraordinary peace of mind to the architect and developer specifying Outsulation. And only Dryvit Outsulation can show over 30 years of proven application results in North America – over 350,000 buildings, both new and retrofit construction. Dryvit products are designed to minimize upkeep. However, as with all building products, normal maintenance and cleaning are required. TEST METHOD RESULTS STRUCTURAL TESTING Positive and Negative ASTM E330 Tested to pressures in excess of Windloads 180 psf without loss of bond to the substrate. ASTM Salt Spray Resistance ASTM B117 300 hours. No deleterious effects. Freeze/Thaw ASTM C67 60 cycles.
    [Show full text]
  • SECURITIES and EXCHANGE COMMISSION Washington, D.C
    Table of Contents SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended September 9, 2005. OR ¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission file number 001-14625 HOST MARRIOTT CORPORATION (Exact Name of Registrant as Specified in Its Charter) Maryland 53-0085950 (State of Incorporation) (I.R.S. Employer Identification No.) 6903 Rockledge Drive, Suite 1500, Bethesda, Maryland 20817 (Address of Principal Executive Offices) (Zip Code) (240) 744-1000 (Registrant’s telephone number, including area code) Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. x Yes ¨ No Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act). x Yes ¨ No Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ¨ Yes x No The registrant had 353,459,131 shares of its $0.01 par value common stock outstanding as of October 13, 2005. Table of Contents INDEX PART I. FINANCIAL INFORMATION Page No. Item 1. Financial Statements (unaudited): Condensed Consolidated Balance Sheets- September 9, 2005 and December 31, 2004 3 Condensed Consolidated Statements of Operations- Quarter Ended and Year-to-Date Ended September 9, 2005 and September 10, 2004 4 Condensed Consolidated Statements of Cash Flows- Year-to-Date Ended September 9, 2005 and September 10, 2004 5 Notes to Condensed Consolidated Financial Statements 7 Item 2.
    [Show full text]
  • The Hot Shoppes History
    THE MONTGOMERY COUNTY SUMMER 2018 VOL. 61 STORY NO. 1 MONTGOMERY COUNTY’S PERIODICAL FOR HISTORICAL RESEARCH Mighty Mos in Montgomery County: ƋäDĩő ĂĩłłäʼnDĆʼnőĩŅű By Katie Dishman MONTGOMERY Administrative Office: 301-340-2825 /0:;69@ Library: 301-340-2974 465;.64,9@*6<5;@/0:;690*(3:6*0,;@ [email protected] • MontgomeryHistory.org Montgomery History envisions an active intellectual life rooted in an understanding and appreciation of our individual and collective histories. Its mission is to collect, preserve, interpret, and share the histories of all of Montgomery County’s residents and communities. The Montgomery County Story, in publication since 1957, features scholarly articles on topics of local interest. It is the only journal solely devoted to research on Montgomery County, Maryland’s rich and colorful past. Montgomery County Story Editorial Board Eileen McGuckian, Editor Janine Boyce Linda Kennedy Robert Plumb Jane Burgess 1EƃLI[0SKER Cara Seitchek Montgomery History Board of Directors Larry Giammo, President (ERMIP([]IV, Vice President Barbara Kramer, Treasurer Marylin Pierre, Counsel Robert Bachman Fred Evans Steve Roberts Karla Silvestre Barbara Boggs Sue Reeb Cara Seitchek Staff 1EƃLI[0SKER, Executive Director Sarah Hedlund$DaZjYjaYf9j[`anakl Clarence Hickey, Speakers Bureau Coordinator Elizabeth Lay, Collections Manager Kurt Logsdon, Weekend Coordinator Anna Nielsen, Outreach & Communications Manager Laura Riese$GŸ[]Emk]meK`ghEYfY_]j /EXLEVMRI7XI[EVX, Director of Development PHOTO CREDITS: All photos courtesy of the
    [Show full text]
  • Filed by Host Marriott Corporation Pursuant To
    Filed by Host Marriott Corporation pursuant to Rule 425 under the Securities Act of 1933 and deemed filed pursuant to Rule 14a-12 under the Securities Exchange Act of 1934 Subject Company: Starwood Hotels & Resorts Commission File No.: 333-130249 Information about the Proposed Transactions and Where to Find It In connection with the proposed transactions, Host Marriott Corporation filed a proxy statement/prospectus as part of a registration statement on Form S-4 on March 2, 2006 and other documents regarding the proposed transactions with the Securities and Exchange Commission (“SEC”). Investors and security holders are urged to read the proxy statement/prospectus (and all amendments and supplements to it) because it contains important information about Host Marriott Corporation, Starwood Hotels & Resorts and the proposed transactions. The definitive proxy statement/prospectus was first mailed to stockholders of Host Marriott Corporation on or about March 6, 2006 seeking their approval of the issuance of shares of Host Marriott Corporation common stock in the transactions contemplated by the master agreement. Investors and security holders may obtain a free copy of the proxy statement/prospectus and other documents filed by Host Marriott Corporation with the SEC at the SEC’s web site at www.sec.gov. The definitive proxy statement/prospectus and other relevant documents may also be obtained free of cost by directing a request to Host Marriott Corporation, 6903 Rockledge Drive, Suite 1500, Bethesda, MD 20817, Attention Investor Relations, (telephone 240-744-1000). Investors and security holders are urged to read the proxy statement/prospectus and other relevant material before making any voting or investment decisions with respect to the proposed transactions.
    [Show full text]
  • Marriott 2015 Annual Report
    Marriott International, Inc. 2015 Annual Report Tour our interactive Annual Report at Marriott.com/investor. Letter to Shareholders J.W. Marriott, Jr. Arne M. Sorenson Executive Chairman and Chairman of the Board President and Chief Executive Officer Dear Shareholders, 2015 was a great year for Marriott International. Diluted earnings per share totaled $3.15, an increase of 24 percent over the prior year. Adjusted earnings before interest, taxes, depreciation and amortiza- tion (Adjusted EBITDA) rose 13 percent to $1.7 billion. In 2015, adjusted operating income margin increased to 47 percent, a 5 percentage point improvement over 2014, and return on invested capital reached a record 49 percent.1 Revenue Per Available Room (RevPAR) for the More than 28 percent of our worldwide gross room company’s comparable systemwide properties nights booked in 2015 came through our digital increased just over 5 percent in 2015 on a constant platforms Marriott.com and Marriott Mobile. These dollar basis, and average daily rates rose 4 percent. platforms not only deliver the finest service to our In North America, systemwide RevPAR also grew guests, they are also our most cost-effective book- more than 5 percent while occupancy reached a ing channels. Our new Marriott Mobile app alone record 74 percent. exceeded $1 billion in gross bookings in 2015. 1 Adjusted EBITDA, adjusted operating income margin, and return on invested capital are “non-GAAP financial measures.” See pages 30-31 and 97-98 for an explanation of why we believe these financial measures are meaningful and reconciliations of these measures to the most directly comparable measures under generally accepted accounting principles.
    [Show full text]
  • An Analysis of Stock Market Performance:The Dow Jones Industrial Average and the Three Top Performing Lodging Firma: 1982-1988 N H
    Hospitality Review Volume 6 Article 5 Issue 2 Hospitality Review Volume 6/Issue 2 1-1-1988 An Analysis of Stock Market Performance:The Dow Jones Industrial Average and the Three Top Performing Lodging Firma: 1982-1988 N H. Ringstrom Florida International University, [email protected] Elisa S. Moncarz Florida International University, [email protected] Follow this and additional works at: https://digitalcommons.fiu.edu/hospitalityreview Part of the Finance Commons, and the Hospitality Administration and Management Commons Recommended Citation Ringstrom, N H. and Moncarz, Elisa S. (1988) "An Analysis of Stock Market Performance:The oD w Jones Industrial Average and the Three Top Performing Lodging Firma: 1982-1988," Hospitality Review: Vol. 6 : Iss. 2 , Article 5. Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol6/iss2/5 This work is brought to you for free and open access by FIU Digital Commons. It has been accepted for inclusion in Hospitality Review by an authorized administrator of FIU Digital Commons. For more information, please contact [email protected]. An Analysis of Stock Market Performance:The oD w Jones Industrial Average and the Three Top Performing Lodging Firma: 1982-1988 Abstract In their dialogue - An Analysis of Stock Market Performance: The oD w Jones Industrial Average and the Three Top Performing Lodging Firms 1982 – 1988 - by N. H. Ringstrom, Professor and Elisa S. Moncarz, Associate Professor, School of Hospitality Management at Florida International University, Professors Ringstrom and Moncarz state at the outset: “An interesting comparison can be made between the Dow Jones lndustrial Average and the three top performing, publicly held lodging firms which had $100 million or more in annual lodging revenues.
    [Show full text]
  • Xxxxxxxxxxxxxxxxxxxxxx
    DOCUMENT RESUME ED 298 282 CE 050 785 AUTHOR Burgess, Charles; Zhu, Guangli TITLE The Marriott Philosophy at Work: A Study of Corporate Success with the Handicapped. Project TROPHY. Transition Research on Problems of Handicapped Youth. INSTITUTION Washington Univ., Seattle. Coll. of Education. SPONS AGENCY Department of Education, Washington, DC. PUB DATE 88 CONTRACT 300-85-0174 NOTE 80p.; For related documents, see CE 050 783-784. PUB TYPE Information Analyses (070) -- Reports - Descriptive (141) EDRS PRICE MF01/PC04 Plus Postage. DESCRIPTORS Business Responsibility; Career Education; *Corporate Support; *Disabilities; *Education Work Relationship; *Employment Practices; Employment Programs; *Job Development; *Job Training; Mental Retardation IDENTIFIERS *Marriott Corporation ABSTRACT This monograph examines the Marriott Corporation, which has won numerous awards for its involvement in creating employment situations for the handicapped. Part 1 examines the Marriott Corporation in its wider economic, political, and religious contexts, including its founding by a Mormon family. Part 2 addresses centre/ features of the Marriott handicapped employment program, with a focus on the mentally retarded worker. A discussion of work in the "least dependent environments considers hiring the handicapped, training the handicapped, and the individual worker approach versus the enclave approach. The benefits of the system for everyone involved are also highlighted. Appendixes include a description of the Marriott Corporation Handicapped Employment Program,
    [Show full text]
  • MARRIOTT INTERNATIONAL, INC. (Exact Name of Registrant As Specified in Its Charter)
    Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ý ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2018 or o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 1-13881 MARRIOTT INTERNATIONAL, INC. (Exact name of registrant as specified in its charter) Delaware 52-2055918 (State or other jurisdiction of (IRS Employer incorporation or organization) Identification No.) 10400 Fernwood Road, Bethesda, Maryland 20817 (Address of Principal Executive Offices) (Zip Code) Registrant’s Telephone Number, Including Area Code (301) 380-3000 Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Name of Each Exchange on Which Registered Class A Common Stock, $0.01 par value Nasdaq Global Select Market (339,668,839 shares outstanding as of February 20, 2019) Chicago Stock Exchange Securities registered pursuant to Section 12(g) of the Act: NONE Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in rule 405 of the Securities Act. Yes ý No o Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes o No ý Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
    [Show full text]
  • Marriott: Creating and Succeeding-And Giving Back to the Community
    Marriott: Creating and Succeeding-and Giving Back to the Community By Alan S. Horowitz A man whose family's net worth is about $2 billion, whose employees number more than 130,000, whose last name is prominently displayed on hundreds of buildings and whose business interests literally span the globe, would seem likely to make his company his top priority. Not so with J. W. (Bill) Marriott Jr., chairman of the board and CEO of Bethesda, Maryland-based Marriott International Inc., one of the world's major hotel management companies. And why his company isn't his top priority helps explain his record of taking care of his people and giving back to the community. Marriott is a religious man who devotes 15 to 20 hours a week to work related to his church. His father, J.W. Marriott Sr., when asked by strangers the key to his success, would respond by saying, "Work and prayer." "There's no substitute for hard work," says Marriott of his father's view of success, "and he felt prayer was an important part of his success." Marriott's family upbringing and his religious beliefs have helped him establish clearly defined values and priorities. Business, while important, has its place. When asked how he achieves a balance between his personal and business lives, he says: "I don't have a problem with it. I set my priorities, and I say, 'Family comes first.'" This isn't just talk. When he learned some of his grandchildren (he's got 11) had a Christmas program at school that conflicted with a company board meeting, he was able to move the time of the board meeting and attend both it and his grandchildren's program.
    [Show full text]
  • Tugas Akhir Pentingnya Guest Voice Sebagai Bahan
    IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA TUGAS AKHIR PENTINGNYA GUEST VOICE SEBAGAI BAHAN EVALUASI DI HOTEL FAIRFIELD BY MARRIOTT SURABAYA Disusun untuk memenuhi sebagian syarat guna memperoleh sebutan Ahli Madya (A.Md.) Manajemen Perhotelan Disusun oleh: Sonny Martakusumah NIM. 151511113027 PROGRAM STUDI DIPLOMA III MANAJEMEN PERHOTELAN FAKULTAS VOKASI UNIVERSITAS AIRLANGGA 2018 TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA LEMBAR KARTU MAHASISWA (KTM) TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA KATA PENGANTAR Puji syukur penulis panjatkan kehadirat Allah SWT yang telah melimpahkan rahmat dan hidayah-Nya sehingga penulis mampu menyelesaikan Tugas Akhir yang dikerjakan oleh penulis selama lima bulan dengan judul “Pentingnya Guest Voice Sebagai Bahan Evaluasi di Hotel Fairfield by Marriott Surabaya”. Tugas Akhir merupakan salah satu syarat guna mencapai gelar Ahli Madya pada program Diploma III Manajemen Perhotelan Fakultas Vokasi Universitas Airlangga. Pada kesempatan ini, penulis juga ingin menyampaikan banyak terima kasih kepada beberapa pihak yang turut serta membantu dalam proses hingga terselesaikannya Tugas Akhir ini. 1. Bapak Kelly Kusumah Laksana dan Ibu Susi Iswahyuni selaku orang tua penulis yang senantiasa mendoakan dan memotivasi untuk menyelesaikan tugas akhir dengan lancar dan tepat waktu. 2. Prof. Dr. Widi Hidayat, S.E., M.Si., Ak. selaku Dekan Fakultas Vokasi. 3. Ibu Dian Yulie Reindrawati, S.Sos., MM., PhD. Selaku koordinator Program Studi Diploma III Manajemen Perhotelan Fakultas Vokasi. 4. Bapak Trio Akbar dan Bapak Ady Wisnu selaku Asst.
    [Show full text]
  • 10-Year Anniversary
    10-Year Anniversary 2005 Catalyst Census of Women Board Directors of the Fortune 500 Ten Years Later: “Limited Progress, Challenges” Persist ABOUT CATALYST Catalyst is the leading research and advisory organization working with businesses and the professions to build inclusive environments and expand opportunities for women at work. As an independent, nonprofit membership organization, Catalyst conducts research on all aspects of women’s career advancement and provides strategic and web-based consulting services globally. With the support and confidence of member corporations and firms, Catalyst remains connected to business and its changing needs. In addition, Catalyst honors exemplary business initiatives that promote women’s leadership with the annual Catalyst Award. With offices in New York, San Jose, and Toronto, Catalyst is consistently ranked No. 1 among U.S. nonprofits focused on women’s issues by The American Institute of Philanthropy. 2005 Catalyst Census of Women Board Directors of the Fortune 500 Ten Years Later: Limited Progress, Challenges Persist Sponsors: DuPont Heidrick & Struggles © 2006 by CATALYST NEW YORK 120 Wall Street, 5th Floor, New York, NY 10005-3904; (212) 514-7600; (212) 514-8470 fax SAN JOSE 2825 North First Street, Suite 200, San Jose, CA 95134-2047; (408) 435-1300; (408) 577-0425 fax TORONTO 8 King Street East, Suite 505, Toronto, Ontario M5C 1B5; (416) 815-7600; (416) 815-7601 fax email: [email protected]; www.catalyst.org Unauthorized reproduction of this publication or any part thereof is prohibited. Catalyst Publication Code D43; ISBN#0-89584-254-8 CATALYST HONOR ROLL—COMPANIES WITH 25 PERCENT OR MORE WOMEN BOARD DIRECTORS: 64 COMPANIES Company Women Directors Total Directors Percent Women Directors Golden West Financial Corporation 5 9 55.6 Albertson's 6 11 54.6 Avon Products, Inc.
    [Show full text]
  • Hotel Leader Bill Marriott Surveys His World
    Hotel Leader Bill Marriott Surveys His World J.W. Marriott, Jr. Chairman and Chief Executive Officer Marriott International, Inc. November 19, 2009 SOUND BITES FROM MR. MARRIOTT’S REMARKS State of the Economy: We’ve got some green shoots out there; they’re small, they’re coming up….We found during the summer there was a lot of activity in the leisure segment….The business travelers weren’t on the road, so they didn’t take advantage of the lower rates. This fall, we’re seeing a little bit of return to business travel, and leisure travel remains strong. Group business is pretty strong on the association side, but not very strong on the corporate side. We need to get corporations out of the bunker, out and moving again around the country, and holding meetings and traveling. And that’s going to come as the economy recovers and as corporate investment starts to take hold. What Government Can Do: The government is passing – if it hasn’t passed already – the Travel Promotion Act, which is an opportunity to promote America abroad to international travelers, and it’s not going to cost the government anything; they’re going to put a surcharge on visa countries that come into this country that can pay a little more at the airport. But it would be a great opportunity for us to promote our country. We’re the only country in the world that doesn’t promote travel, and we haven’t had any increase in international visitors since 2000, and it’s really ridiculous because travel around the world has been growing to 6% a year, and we haven’t been growing.
    [Show full text]