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Marriott International, Inc MARRIOTT INTERNATIONAL, INC. 2002 ANNUAL REPORT At Marriott resorts worldwide, relaxation is an active pursuit, found among refreshing pools, world-class spas and championship golf. VISION: To be the world’s leading provider of hospitality services. Since its founding in 1927, our company has been built on a foundation of hard work, integrity, service and the pursuit of excellence.The knowledge and experience we’ve gained over the years has served us well as we’ve grown from a root beer stand to a global lodging company.Today, Marriott International is an acknowledged leader in the hospitality industry.We offer the most comprehensive lodging portfolio in the world, with nearly 2,600 properties across 18 hotel, vacation ownership and corporate housing brands. Along the way, we’ve built a highly regarded but never duplicated culture that emphasizes the importance of people and recognizes the value they bring to our organization. Every day, approximately 144,000 associates serve guests in 67 countries and territories. It is their attention to detail, commitment to quality, and passion for delivering world-class service that keeps guests coming back to Marriott. CONTENTS 27 NOTES TO FINANCIAL STATEMENTS 47 QUARTERLY FINANCIAL DATA 1 FINANCIAL HIGHLIGHTS 48 SELECTED HISTORICAL 2 BRAND OVERVIEW FINANCIAL DATA 6 EXECUTIVE LETTER 49 MANAGEMENT’S REPORT 10 MARRIOTT’S HERITAGE 49 REPORT OF INDEPENDENT OF SERVICE AUDITORS 11 FINANCIAL REVIEW 50 DIRECTORS AND OFFICERS 23 FINANCIAL STATEMENTS 51 CORPORATE INFORMATION Cover: Inspired by the splendor of the Grand Canyon, the alluring JW Marriott Desert Ridge Resort & Spa in Phoenix boasts a serene setting accented by majestic palm-lined paths and star-studded evenings. Financial Highlights $1.93 $936 $18.6 $17.5 $1.74 $17.5 $827 $15.9 $1.54** $756** $1.51 $707 $641* $1.05* 99 00 01 02 99 00 01 02 99 00 01 02 Systemwide Sales Lodging Segment Results Earnings per Share (billions) (millions) (diluted—from continuing operations) (from continuing operations) *as reported *as reported **excluding restructuring and other charges **excluding restructuring and other charges MARRIOTT INTERNATIONAL, INC. 2002 2001 CHANGE (dollars in millions, except per share amounts) Systemwide sales1 . $18,599 $17,477 6% Lodging segment profit2 . $ 707 $ 756 –6% Income from continuing operations, net of taxes3 . $ 439 $ 398 10% Diluted earnings per share1,2 . $ 1.74 $ 1.54 13% 1 From continuing operations. 2 Excludes restructuring and other charges of $115 million (pretax) in 2001. 3 Excludes restructuring and other charges of $129 million (net of taxes) in 2001. 8.0% 7.7% 463,400 7.2% 435,900 6.8% $42.25 $41.15 390,500 355,900 $34.28 $31.56 99 00 01 02 99 00 01 02 99 00 01 02 Stock Price Lodging Rooms Share of Total U.S. Room Supply (as of year-end) (excluding ExecuStay apartments) (excluding timeshares and ExecuStay apartments) The Ritz-Carlton, Key Biscayne is Miami’s newest oceanfront resort and spa, located on the southernmost barrier island in the United States. “When anyone, anywhere sees the name ‘Marriott’ and believes it ensures a standard of quality, integrity and dependability, that’s an act of trust. We have built trusted brands Brands over 75 years, and today we earn that trust with everything we do.” J.W. MARRIOTT, JR. Ⅲ Marriott Hotels & Resorts: Best in Customer Satisfaction (American Traveler Survey) Ⅲ The Ritz-Carlton Hotel Company: #1 Deluxe Chain (Business Travel News) Ⅲ Renaissance Hotels & Resorts: Best Upscale Hotel (Market Metrix, Index of Customer Satisfaction) Ⅲ Residence Inn: #1 Extended-Stay Hotel (J.D. Power and Associates) Ⅲ TownePlace Suites: #1 Mid-Price Extended-Stay Hotel (Business Travel News) Ⅲ SpringHill Suites: Best Upper Mid-Price Hotel (Market Metrix, Index of Customer Satisfaction) Full-Service Lodging Marriott Hotels & Resorts is our flagship Marriott Resorts is our award-winning Marriott Conference Centers provides Renaissance Hotels & Resorts is an brand of 450 upscale hotels, including over portfolio of distinctive properties in the the special expertise, environment, upscale, distinctive full-service hotel 40 Marriott Resort locations, 13 Marriott world’s most sought-after destinations. technology and on-site recreation to brand designed to enhance the enjoyment Conference Centers and 23 JW Marriott Designed for travelers seeking ensure creative, effective meetings for of our guests. Renaissance guests can Hotels & Resorts.The brand is trusted by memorable and rewarding experiences, small- to mid-size groups. Positioned expect stylish environments; crisp, guests worldwide to enhance their travel or Marriott Resort locations offer close to cities with distraction-free attentive service; and contemporary meeting experience with knowledgeable attentive service and exceptional surroundings, Marriott Conference restaurants that feature well-defined, service, genuine care and gracious attention amenities, with many featuring world- Centers set the stage for “The Ultimate quality dining experiences. Enjoy the to detail. Our thoughtfully designed hotels class golf and spa facilities. Meeting Experience.” warm,inviting ambience of Renaissance feature spacious and comfortable guest in more than 125 properties worldwide. rooms, pools and fitness centers; superb restaurants and room service; and The Room That Works,® business centers, and Concierge and Executive levels. Luxury Lodging SM The Ritz-Carlton Hotel Company, BVLGARI Hotels & Resorts, developed JW Marriott Hotels & Resorts is a L.L.C., manages more than 50 luxury in partnership with jewelry and luxury distinctive collection of luxurious hotels in North America, Europe, goods designer Bulgari S.p.A., is a new hotels providing the attentive personal Africa,Asia, the Middle East and a luxury hotel brand designed for guests service, elegant accommodations and growing number of other destinations who seek a distinctive, sophisticated extensive array of services required by worldwide. Each Ritz-Carlton hotel setting in major cities and exclusive the world’s most discerning travelers. consistently provides the finest destinations. Each property will feature JW Marriott Hotels & Resorts personal service and redefines elegance Bulgari’s striking contemporary style properties are located in key business for business and leisure travelers. and offer the finest Italian-influenced and leisure destinations throughout cuisine.The first property is expected the world. to open in early 2004 in Milan. Select-Service Lodging ® ® Courtyard by Marriott is the preeminent SpringHill Suites by Marriott, one of Fairfield Inn by Marriott is Marriott’s Ramada International Hotels & brand in the upper-moderate price the fastest growing all-suite brands, most affordable welcome, offering Resorts provides value-sensitive sector, with nearly 600 hotels in 11 offers upper-moderate priced suites superior value for both business and guests with the best room experience countries and territories. Courtyard’s that are spacious enough for working, leisure travel. In addition to clean and in the moderate tier. Ramada hotels customer-focused design provides relaxing and preparing light meals. comfortable guest rooms, Fairfield Inn deliver “Everything Except Excess” guests with a consistently high-quality SpringHill Suites combines Marriott provides free local calls, swimming to meet guest expectations in service, experience. Business travelers know hospitality with a complimentary pool and complimentary continental amenities and price.This promise they can expect a great guest room that continental breakfast and a suite that breakfast. Fairfield Inn and Suites applies to all brand extensions – combines comfort and functionality. is up to 25 percent larger than a properties also include uniquely from superior Plazas to relaxing Business and leisure travelers count on traditional hotel room. Suites feature designed suites, an exercise room and Resorts and boutique Encores.There Courtyard to put them in control so a pantry area with a small refrigerator, enhanced amenities.There are more are over 140 Ramada International they can leave feeling restored. sink and microwave.There are nearly than 500 Fairfield Inn locations across hotels in 20 countries and territories 100 locations across North America. the United States. outside of the United States. Extended-Stay and Corporate Lodging ® ® Residence Inn by Marriott, North TownePlace Suites by Marriott offers Marriott Executive Apartments is the Marriott ExecuStay, a leading U.S. America’s leading extended-stay brand, an affordable home for moderate tier ideal answer when international travel corporate apartment provider, offers allows guests on long-term trips to travelers on extended-stay trips.With takes guests away from home a little temporary housing to travelers who maintain a balance between work and comfortable, casual suites and 24-hour bit longer. Offering studios to three- prefer the spaciousness and privacy of life while away from home. Spacious staff,TownePlace Suites provides a bedroom apartments, Marriott an apartment. ExecuStay finds the right suites with full kitchens and separate neighborhood-style living experience at Executive Apartments delivers the solution for each traveler and delivers a areas for sleeping, working, relaxing an exceptional value.A fully equipped comforts of home plus the indulgence of fully furnished, accessorized apartment and eating offer homelike comfort kitchen, ample work area, and separate quality hotel services, including round- with as little as one day’s notice.
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