Important Safety Information for Emergency Responders Enbridge Pipelines Inc. Emergency 1-877-420-8800 About Enbridge Inc. Enbridge Inc., a Canadian company, is a North American leader in delivering energy. As a transporter of energy in Canada and the United States, Enbridge operates the world’s longest crude oil and liquids transportation system. The company also has a growing involvement in the natural gas transmission and midstream businesses, and is expanding its interests in renewable and green energy technologies, including wind and solar energy, hybrid fuel cells, geothermal and carbon dioxide sequestration. As a distributor of energy, Enbridge owns and operates Canada’s largest natural gas distribution company, and provides distribution services in Ontario, Quebec, New Brunswick and New York State. Enbridge employs approximately 6,400 people, primarily in Canada and the U.S. Enbridge’s common shares trade on the Toronto and New York stock exchanges under the symbol ENB. Enbridge Pipelines Inc. Enbridge is Canada’s largest transporter of crude oil, with approximately 24,613 kilometres (15,294 miles) of pipelines delivering on average more than 2.2 million barrels per day of crude oil and petroleum liquids. We export 69 per cent of Western Canadian oil, which represents 13 per cent of U.S. daily crude oil imports. On any single day, Enbridge is the largest single conduit of oil into the U.S. We move close to 100 separate commodities, including more than 100 types of refined products. Enbridge Operations

Enbridge Operations

1 Enbridge Inc. Headquarters Calgary, Alberta, Canada 2 Enbridge Energy Partners, L.P. Headquarters. Houston, Texas, USA Norman Wells 3 Enbridge Gas Distribution Headquarters Toronto, Ontario, Canada Liquids Systems & Joint Ventures Natural Gas Systems & Joint Ventures Zama Solar Projects Fort St John Gas Distribution Fort McMurray Cheecham Wind Assets Trucking and Rail Headquarters Edmonton Hardisty Storage Blaine Calgary Geothermal Assets 1 Seattle Regina Lethbridgeidd Cromer RRowatt Portland Gretna Clearbrook Minot Montreal Superior Ottawa

3 Toronto Casper Salt Lake City Sarnia Buffalo Toledo Chicago

Patoka Wood River

Cushing Tulsa

New Orleans Houston 2 Enbridge Pipelines Inc.

We work year-round to ensure The products in our system include conventional crude oil, synthetic crude oil, safe, reliable operations, and condensates, natural gas liquids and refined products such as gasoline, heating oil, aviation and diesel fuel. They are transported through pipelines we regularly communicate ranging in diameter from 324 mm (12 inches) to 1,219 mm (48 inches). important information to local Multiple pipelines often exist within the same right-of-way (ROW). governments, emergency Enbridge takes its responsibility for safe pipeline operation very seriously. services, utilities, contractors, Being responsible for pipeline safety, however, does not mean we’re in it alone. landowners, tenants, We work year-round to ensure safe, reliable operations, and we regularly communicate important information to local governments, emergency services, regulators and neighbours. utilities, contractors, landowners, tenants, regulators and neighbours.

We constantly monitor all of our activities and take every step to make sure we protect the environment. Our control centres constantly monitor and control our network of pipelines, keeping operators continuously apprised of conditions and trends along the ROW. Enbridge also has emergency response teams and equipment situated along the ROW in case of an emergency.

Enbridge Emergency Responders 3

Pipeline Right-of-Way (ROW)

The ROW exists in many kinds Safety and the Pipeline ROW of ecosystems, from river A strip of land usually between 18 metres (60 feet) and 36 metres (120 feet) crossings and cultivated fields wide containing the pipelines is known as the pipeline ROW. to sub‑Arctic tundra and urban The ROW: areas. Because of this, there • Allows our workers access for inspection, maintenance, testing is no distinct look to the ROW. or emergencies • Identifies an area that restricts certain activities to protect public safety

While permanent pipeline markers are located at roads, railways, water courses and varying intervals along the ROW, these indicate only the approximate location of the buried pipelines. All pipeline markers provide a telephone number for reporting pipeline emergencies and indicate the product being transported in that pipeline (1-877-420-8800).

The depth and location of the pipelines vary within the ROW. Markers indicate the general position of the buried pipeline, but should never be used as a reference for the exact location.

There may be other pipelines in the area. As Emergency Responders, you should familiarize yourself with all pipeline systems in the area.

Enbridge Emergency Responders 5

Storage Tanks and Terminals

Crude Oil Storage Enbridge owns and operates many petroleum storage Given our thorough maintenance, testing, training, facilities along its crude oil pipeline systems in Canada. monitoring and safety programs, a leak or incident A storage facility can be recognized by the large tanks is unlikely. However, it is prudent for you to know how that are used to hold crude oil or petroleum products. to recognize a storage facility leak or other incident: Enbridge storage tanks are used to safely store • Pool of odorous liquid on the ground inside or nearby petroleum and to help ensure a sufficient supply the facility of crude oil moves through our pipeline systems • Discolored sheen on water surfaces inside or nearby to refineries and other market destinations. the facility • Oily sheen on water surfaces inside or nearby Enbridge takes its responsibility for safety very seriously. the facility We have strict procedures in place at each of our petroleum • Roaring, blowing or hissing sound inside or nearby storage facilities, including restricted entry and special the facility training requirements for anyone who works on or near • Fire, smoke or oil on or near a storage tank, inside our storage tanks, station pipeline and metering or nearby the facility facilities, and terminal valves. • Unusually strong petroleum, skunk or rotten egg odour We maintain and routinely practice emergency response inside or nearby the facility plans for each of our storage facilities, which enables Note: During normal operations, a slight odour may us to work promptly and effectively with local emergency be noticed when oil volumes are being received and responders. In the unlikely event of a storage facility delivered simultaneously. incident, Enbridge will conduct a swift, safe and It is important that you do not create an ignition source thorough repair in close cooperation with regulatory if you suspect anything abnormal along a pipeline route authorities and will responsibly mitigate impacts to or at a petroleum storage facility. Potential ignition the environment or property. sources include: smoking materials or open flames, cell phones, pagers, flashlights, keyless entry remotes and motor vehicles.

Enbridge Emergency Responders 7

Partners in Protection

The Enbridge pipeline system Pipeline transportation is recognized as the safest method of moving doesn’t just run through petroleum energy resources. Stakeholders living and working in the vicinity of our pipelines can be assured that Enbridge is a respected and reliable communities–it connects them. operator with a strong commitment to safe construction, operations and maintenance techniques of our pipeline system. Our personnel have helped us become a recognized leader in researching and implementing leak detection and preventative testing technologies.

As the operator of the world’s longest crude oil and petroleum products pipeline, safety is our highest priority. For over 60 years, we have built a reputation founded on safe and reliable pipeline operations.

Enbridge values the cooperation and safety awareness of thousands of stakeholders who live and work along the pipeline ROW, including local police, fire, environmental and other emergency services.

Enbridge Emergency Responders 9 Coordinated Response

Coordinated Response While rare, pipeline incidents can occur. If potential trouble occurs anywhere on the line, protecting the public is our first priority. Although our emergency response teams are immediately dispatched, in some cases local emergency response organizations receive the initial notification. Preparedness and quick response help to minimize the threat to the public and damage to the environment.

We value the expertise you possess as emergency responders. We’re committed to strengthening our partnerships through meetings, training exercises, personal contact and information updates such as this brochure. We always appreciate hearing from you and encourage you to call at your convenience whenever you have questions or concerns.

Preparedness means developing integrated response plans based on open communication and teamwork. Enbridge strives to ensure that local emergency Maintaining open services have the information they require to respond appropriately. We hold regular training exercises in select locations throughout the year to keep communication and a close employees’ skills fresh, and to ensure our coordination with local emergency working relationship with local responders is strong and effective. authorities and emergency Emergency Procedures responders is essential for us As emergency responders, you are trained to deal with a wide variety of in safeguarding the communities potentially dangerous conditions. In the case of a pipeline leak or rupture, along our pipeline routes. your early presence on the scene can help us determine what problem has occurred, what damage or disruption is either present or preventable, and how we can work together to manage the situation. Know What’s There

It is important to remember that the liquid hydrocarbons carried on Enbridge’s system are flammable, potentially hazardous, and explosive under certain conditions. The general characteristics of the products carried on the system are similar in terms of flammability and general composition.

Material Safety Data Sheets (MSDS) contain information about regulatory classification, health hazards, toxicity, first aid and fire information for the products in the pipeline.

Enbridge transports more than 100 unique commodity types. MSDS information regarding products are available at various locations across our system.

In the event there is an incident on our pipeline, Enbridge representatives will provide emergency responders with the MSDS for the product in the pipeline.

Product Appearance Odour Special Behavior Volatility

Crude Oil Black liquid Similar to • Flows with the land profile Flammable and has gasoline or • Flow depends on explosive properties, diesel fuel temperature and viscosity, especially when can be thick and slow first released (light moving, or light and able ends vaporize) to move quickly

Synthetic Crude, Light brown or Similar to Flows with the land profile Extremely flammable Condensate or yellow liquid gasoline or and explosive Refined Products diesel fuel*

Natural Steam-like cloud Similar to gas, • Heavier than air Extremely flammable Gas Liquid or frost-like but much • Stays close to the ground and explosive (NGL) appearance stronger and in low-lying areas on ground extremely unpleasant • Can displace oxygen

* Some crudes and condensates contain hydrogen sulfides (H2S), which have a rotten egg smell and are toxic in high concentrations.

Enbridge Emergency Responders 11 Receiving the Call

Enbridge local emergency response teams are generally summoned to a pipeline incident in one of several ways: • The Enbridge 24-hour control centre detects or is notified and confirms a potential problem and, depending on the situation, notifies emergency responders directly. • A landowner or resident suspects a potential problem and phones the toll-free emergency response number. • An Enbridge representative is already on the scene and contacts emergency responders for assistance (such as monitoring access, controlling traffic, fighting fires or evacuating residents). Dealing with Calls The guidelines below may augment your standard procedure for handling emergency calls that relate to pipeline emergencies. This information is also provided to landowners. 1 Advise the caller that Enbridge emergency response crews will be contacted immediately and will arrive at the site as soon as possible. 2 If the caller reports a strong hydrocarbon smell, advise the following Preparedness means at your discretion: a. Don’t start your car or any other equipment that could developing integrated be a potential ignition source response plans based b. Leave the area quickly on open communication c. Move to a safe position upwind of the potential leak site and teamwork. d. Don’t touch or go near the leak 3 If an evacuation centre has been designated, advise the caller of the location. 4 Contact Enbridge using our toll-free, 24-hour emergency number 1-877-420-8800. This number is also located on all pipeline marker signs along the ROW. First on the Scene In a n e m rg ncy

In the event of an incident, 1 Immediately phone the Enbridge emergency toll-free number our emergency plan will 1-877-420-8800. Our monitoring system may have already alerted us to the disruption, but please call to be sure. immediately go into effect. 2 Once on site, meet with Enbridge representatives and establish safe procedures for securing the area or other emergency measures. 3 If the Enbridge representative has not yet arrived, there are some important steps emergency responders can take:

a. Shut off all engine and ignition sources in the vicinity of the leak b. Secure the site and evacuate nearby residents or onlookers if required c. Monitor for hazardous atmospheres d. Control and re-direct traffic e. Ensure Enbridge representatives have immediate access to the site f. Implement your local emergency plan

What You Shouldn’t Do • Never attempt to operate pipeline valves or extinguish any pipeline fires. Doing so may prolong or worsen an incident—or even cause another leak in the pipeline. Enbridge control centre personnel can shut down some valves automatically, while trained Enbridge personnel are required to manually close other valves. • If a fire occurs at an Enbridge storage facility, unless lives are at risk, we ask that fire crews stay outside of the station property until Enbridge representatives arrive. The danger from electrical sources is great, particularly if an electrical cubicle building or substation is involved. • Storage facilities should not be entered without permission unless there is an immediate risk to public safety.

Enbridge Emergency Responders 13 Planning Ahead

Planning ahead allows us to work together as an effective team if an emergency occurs. Enbridge’s visits with local authorities and emergency response organizations are an opportunity to discuss a coordinated approach to handling pipeline incidents. Immediate Response In the event of an incident, our emergency plan will immediately go into effect. Enbridge will work with local emergency responders to identify and solve the problem. Personnel from Enbridge’s control centre have the ability to immediately shut down and isolate sections of the pipeline. Local emergency responders will be notified. They may secure the area and move residents to a safe location depending on the situation. Trained emergency response crews will arrive to deal with leaked material and repair the damaged pipe or facility. A Coordinated Approach When an incident occurs, Enbridge emergency response teams are responsible for ensuring the problem is dealt with quickly and efficiently. Enbridge personnel will repair any damaged pipeline, manage all clean-up and reclamation activity and conduct any necessary follow-up investigations. In Alberta and Saskatchewan, Enbridge is proud to partner with STARS (Shock Trauma Air Rescue Society). STARS works with local emergency responders to provide highly specialized medical transportation for the critically ill and injured. Incident Command System (ICS)

The Basic Incident Command System Structure Enbridge uses the Incident Command System (ICS) for managing resources when responding to an emergency. Its organizational structure is designed to coordinate with other responding agencies’ approach.

Command Operations Planning Logistics Finance Overall Reduce or eliminate Collection, Supplying support All financial management the hazard, establish evaluation and needs matters control and restore dissemination of normal operations tactical information

ICS Structure Elements of response management enabled through use of the ICS: Public Employee • Incident Action Plan – define Police Alarm objectives, strategies, resources • Site safety and security Initial • Communications plan Emergency Pipeline • Containment and recovery Notification Control Centre • Clean-up and waste management • Public information management Subsequent Emergency Dispatch On-Call In addition to handling traffic control and Notification 1st Responder(s) (Police) Regional evacuation, securing the site, and fire Operations fighting, local responders often assist by: Government On-Call If Confirmed Notification Activate Emergency • Making appropriate contacts if it Provincial/ Response Plan State/Federal appears other agencies, facilities or local authorities are impacted by the Activate Crisis Senior pipeline incident Management Management Plan • Handling search and rescue • Providing medical aid • Coordinating a community emergency response plan, determining whether evacuation is warranted and designating an evacuation centre

Enbridge Emergency Responders 15

Training and Exercises

Emergency response training exercises are a key part Types of Exercises: of our emergency response preparedness. Response • Table tops personnel receive regular training—both classroom and • Flowing water exercises field demonstration. Frequent exercise participation by • Still water exercises all emergency response staff is critical to maintaining • Dry land exercises response readiness. If you would like to participate in • Work on ice exercises our next exercise in your area, please contact your local • Surprise exercises Enbridge representative by dialing one of the phone • Full scale exercises numbers listed on the last page of this brochure. • Cooperative exercises with external Types of Training: (non‑Enbridge) responders • Evacuation drills • Pipeline operating practices and procedures (including emergency response) Media Communications • Safety procedures A coordinated approach to media communications • Selection and use of personnel protective equipment allows accurate, important information to be provided • Material hazards and risk assessment techniques to the public with minimum confusion or delay. Enbridge • Basic first aid skills has trained and qualified spokespeople to coordinate • Initiating notifications public statements and respond to media inquiries. • ICS organization during an emergency Our spokespeople can be reached at 1-888-992-0997. • Media communications Exercise Participation If you would like to participate in an emergency response exercise, please call the number for your area listed on the last page of this brochure and ask to speak to a community relations representative.

Enbridge Emergency Responders 17 Protecting Your Community

Maintaining Pipeline Integrity Enbridge has adopted and prepared security response plans in accordance with the Homeland Security Prevention is the key. While Enbridge has developed National Terrorism Advisory System (NTAS). The NTAS effective emergency response procedures, we continue communicates information about terrorist threats by to focus on all of the tools, technologies and strategies providing timely, detailed information to the public, that ensure safe and reliable operations. government agencies, first responders, airports, other These measures include: transportation hubs and the private sector. • Sophisticated monitoring and control systems After reviewing the available information, the Secretary that operate 24-hours a day, 365 days a year of Homeland Security will decide, in coordination with • Regular pipeline ROW patrols by aircraft and other Federal entities, whether an NTAS Alert should be in some areas by land issued. NTAS Alerts will only be issued when credible • Investigative dig programs to ensure pipeline integrity information is available. These alerts will include a clear • Meeting and exceeding industry standards statement that there is an imminent threat (i.e., credible, and regulations specific and impending) or elevated threat (i.e., credible). • Public awareness education Using available information, the alerts will provide a • Research and development concise summary of the potential threat, information • The stationing of emergency response staff about actions being taken to ensure public safety and and equipment at strategic locations along recommended steps that individuals, communities, the pipeline route businesses and governments can take to help prevent, • Research and development on technologies mitigate or respond to the threat. designed to prevent corrosion and cracking. • Tests to confirm pipeline integrity on new Depending on the nature of the threat, NTAS Alert pipelines/systems distribution will be sent directly to law enforcement • The use of durable coating systems and cathodic of affected areas of the private sector, or issued more protection (use of low voltage electric current) broadly through both official and media channels. to protect pipe from external corrosion • The use of increasingly sophisticated in-line NTAS Alerts contain a sunset provision indicating inspection technologies to measure the size and a specific date when the alert expires. There will not location of even minute changes in the integrity be a constant NTAS Alert if there is an overarching of every line in our system threat. If threat information changes for an alert, the Secretary of Homeland Security may announce Homeland Security an updated NTAS Alert. All changes, including the Enbridge views the security of our facilities as an announcement that cancels an NTAS Alert, will integral part of our Emergency Preparedness and be distributed the same way as the original alert. Response Program. As such, we continue to exercise our plans, participate in industry groups such as the American Petroleum Institute and the Canadian Energy Pipeline Association, and maintain open communications and close working relationships with local authorities and emergency responders. 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How To Reach Us

We appreciate your calls, any time of the year, any time of day. This page contains important phone numbers you can use to contact an Enbridge representative.

For general information If you have any comments or questions, please contact us. Please call about Enbridge your local regional office listed below and ask to speak to a community 1-780-420-5210 relations representative. [email protected] Western Region Eastern Region More information can also be found Alberta and Saskatchewan west Sarnia east to Oshawa and online at www.enbridge.com. of and including Loreburn Niagara region 1-877-449-2689 (toll-free) 1-800-668-2951 (toll-free)

Central Region Eastern Region Saskatchewan east of Loreburn Oshawa east to Montreal and Manitoba 1-800-665-1766 (toll-free) 1-306-791-8181 (collect)

If you suspect there is a problem with an Enbridge pipeline, please call us toll-free, 24-hours a day: EMERGENCY 1-877-420-8800