Important Safety Information for Emergency Responders Enbridge Pipelines Inc. EMERGENCY 1-877-420-8800 About Enbridge Inc. Enbridge Inc., a Canadian company, is a North American leader in delivering energy. As a transporter of energy in Canada and the United States, Enbridge operates the world’s longest crude oil and liquids transportation system. The company also has a growing involvement in the natural gas transmission and midstream businesses, and is expanding its interests in renewable and green energy technologies, including wind and solar energy, hybrid fuel cells, geothermal and carbon dioxide sequestration. As a distributor of energy, Enbridge owns and operates Canada’s largest natural gas distribution company, and provides distribution services in Ontario, Quebec, New Brunswick and New York State. Enbridge employs approximately 6,400 people, primarily in Canada and the U.S. Enbridge’s common shares trade on the Toronto and New York stock exchanges under the symbol ENB. Enbridge Pipelines Inc. Enbridge is Canada’s largest transporter of crude oil, with approximately 24,613 kilometres (15,294 miles) of pipelines delivering on average more than 2.2 million barrels per day of crude oil and petroleum liquids. We export 69 per cent of Western Canadian oil, which represents 13 per cent of U.S. daily crude oil imports. On any single day, Enbridge is the largest single conduit of oil into the U.S. We move close to 100 separate commodities, including more than 100 types of refined products. Enbridge Operations Enbridge Operations 1 Enbridge Inc. Headquarters Calgary, Alberta, Canada 2 Enbridge Energy Partners, L.P. Headquarters. Houston, Texas, USA Norman Wells 3 Enbridge Gas Distribution Headquarters Toronto, Ontario, Canada Liquids Systems & Joint Ventures Natural Gas Systems & Joint Ventures Zama Solar Projects Fort St John Gas Distribution Fort McMurray Cheecham Wind Assets Trucking and Rail Headquarters Edmonton Hardisty Storage Blaine Calgary Geothermal Assets 1 Seattle Regina Lethbridgeidd Cromer RowattR Portland Gretna Clearbrook Minot Montreal Superior Ottawa 3 Toronto Casper Salt Lake City Sarnia Buffalo Toledo Chicago Patoka Wood River Cushing Tulsa New Orleans Houston 2 Enbridge Pipelines Inc. We work year-round to ensure The products in our system include conventional crude oil, synthetic crude oil, safe, reliable operations, and condensates, natural gas liquids and refined products such as gasoline, heating oil, aviation and diesel fuel. They are transported through pipelines we regularly communicate ranging in diameter from 324 mm (12 inches) to 1,219 mm (48 inches). important information to local Multiple pipelines often exist within the same right-of-way (ROW). governments, emergency Enbridge takes its responsibility for safe pipeline operation very seriously. services, utilities, contractors, Being responsible for pipeline safety, however, does not mean we’re in it alone. landowners, tenants, We work year-round to ensure safe, reliable operations, and we regularly communicate important information to local governments, emergency services, regulators and neighbours. utilities, contractors, landowners, tenants, regulators and neighbours. We constantly monitor all of our activities and take every step to make sure we protect the environment. Our control centres constantly monitor and control our network of pipelines, keeping operators continuously apprised of conditions and trends along the ROW. Enbridge also has emergency response teams and equipment situated along the ROW in case of an emergency. Enbridge Emergency Responders 3 Pipeline Right-of-Way (ROW) The ROW exists in many kinds Safety and the Pipeline ROW of ecosystems, from river A strip of land usually between 18 metres (60 feet) and 36 metres (120 feet) crossings and cultivated fields wide containing the pipelines is known as the pipeline ROW. to sub-Arctic tundra and urban The ROW: areas. Because of this, there • Allows our workers access for inspection, maintenance, testing is no distinct look to the ROW. or emergencies • Identifies an area that restricts certain activities to protect public safety While permanent pipeline markers are located at roads, railways, water courses and varying intervals along the ROW, these indicate only the approximate location of the buried pipelines. All pipeline markers provide a telephone number for reporting pipeline emergencies and indicate the product being transported in that pipeline (1-877-420-8800). The depth and location of the pipelines vary within the ROW. Markers indicate the general position of the buried pipeline, but should never be used as a reference for the exact location. There may be other pipelines in the area. As Emergency Responders, you should familiarize yourself with all pipeline systems in the area. Enbridge Emergency Responders 5 Storage Tanks and Terminals Crude Oil Storage Enbridge owns and operates many petroleum storage Given our thorough maintenance, testing, training, facilities along its crude oil pipeline systems in Canada. monitoring and safety programs, a leak or incident A storage facility can be recognized by the large tanks is unlikely. However, it is prudent for you to know how that are used to hold crude oil or petroleum products. to recognize a storage facility leak or other incident: Enbridge storage tanks are used to safely store • Pool of odorous liquid on the ground inside or nearby petroleum and to help ensure a sufficient supply the facility of crude oil moves through our pipeline systems • Discolored sheen on water surfaces inside or nearby to refineries and other market destinations. the facility • Oily sheen on water surfaces inside or nearby Enbridge takes its responsibility for safety very seriously. the facility We have strict procedures in place at each of our petroleum • Roaring, blowing or hissing sound inside or nearby storage facilities, including restricted entry and special the facility training requirements for anyone who works on or near • Fire, smoke or oil on or near a storage tank, inside our storage tanks, station pipeline and metering or nearby the facility facilities, and terminal valves. • Unusually strong petroleum, skunk or rotten egg odour We maintain and routinely practice emergency response inside or nearby the facility plans for each of our storage facilities, which enables Note: During normal operations, a slight odour may us to work promptly and effectively with local emergency be noticed when oil volumes are being received and responders. In the unlikely event of a storage facility delivered simultaneously. incident, Enbridge will conduct a swift, safe and It is important that you do not create an ignition source thorough repair in close cooperation with regulatory if you suspect anything abnormal along a pipeline route authorities and will responsibly mitigate impacts to or at a petroleum storage facility. Potential ignition the environment or property. sources include: smoking materials or open flames, cell phones, pagers, flashlights, keyless entry remotes and motor vehicles. Enbridge Emergency Responders 7 Partners in Protection The Enbridge pipeline system Pipeline transportation is recognized as the safest method of moving doesn’t just run through petroleum energy resources. Stakeholders living and working in the vicinity of our pipelines can be assured that Enbridge is a respected and reliable communities–it connects them. operator with a strong commitment to safe construction, operations and maintenance techniques of our pipeline system. Our personnel have helped us become a recognized leader in researching and implementing leak detection and preventative testing technologies. As the operator of the world’s longest crude oil and petroleum products pipeline, safety is our highest priority. For over 60 years, we have built a reputation founded on safe and reliable pipeline operations. Enbridge values the cooperation and safety awareness of thousands of stakeholders who live and work along the pipeline ROW, including local police, fire, environmental and other emergency services. Enbridge Emergency Responders 9 Coordinated Response Coordinated Response While rare, pipeline incidents can occur. If potential trouble occurs anywhere on the line, protecting the public is our first priority. Although our emergency response teams are immediately dispatched, in some cases local emergency response organizations receive the initial notification. Preparedness and quick response help to minimize the threat to the public and damage to the environment. We value the expertise you possess as emergency responders. We’re committed to strengthening our partnerships through meetings, training exercises, personal contact and information updates such as this brochure. We always appreciate hearing from you and encourage you to call at your convenience whenever you have questions or concerns. Preparedness means developing integrated response plans based on open communication and teamwork. Enbridge strives to ensure that local emergency Maintaining open services have the information they require to respond appropriately. We hold regular training exercises in select locations throughout the year to keep communication and a close employees’ skills fresh, and to ensure our coordination with local emergency working relationship with local responders is strong and effective. authorities and emergency Emergency Procedures responders is essential for us As emergency responders, you are trained to deal with a wide variety of in safeguarding the communities