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Table Mountain Aerial Cableway Co (Pty) Ltd 2013 ANNUAL REPORT 01 TABLE MOUNTAIN AERIAL CABLEWAY CO (PTY) LTD 2013 ANNUAL REPORT TABLE MOUNTAIN AERIAL CABLEWAY CO (PTY) LTD 2013 ANNUAL REPORT 02 CSI - Concession Tickets - Class in the Clouds 03 TABLE MOUNTAIN AERIAL CABLEWAY CO (PTY) LTD 2013 ANNUAL REPORT VISION, MISSION & 01 COMPANY VALUES Vision We aspire to be the leading attractions management company in Africa. Mission Our mission is to provide access to the awe-inspiring Table Mountain experience in an environmentally responsible manner. Company Values Our actions as a company, and as individuals, are informed by fi ve values: It’s all about TMACC cares. Strength in That’s Realise dreams. the experience. diversity. excellence. Because we care, we In creating growth opportunities We are passionate about take responsibility We value differences We believe in what we do for all, we’re open to sharing what we do and approach for everything we and recognise that each and in doing the right thing. knowledge and skills through it with a ‘can do’ attitude, do, including putting member of the company This makes us accountable in a mind-set that says ‘We can.’ which means visitors safety fi rst and being has a contribution to all we do. come fi rst. environmentally make as we discuss, responsible. decide and do. TABLE MOUNTAIN AERIAL CABLEWAY CO (PTY) LTD 2013 ANNUAL REPORT 04 TABLE MOUNTAIN AERIAL 02 CABLEWAY CO (pty) LTD FROM Collette Van Aswegen (Marketing Manager), Eugene Labuschagne (Food & Beverage Manager), Michael Williams (Operations Manager), LEFT TO Sabine Lehmann (Managing Director), Louis De Waal (Chairman), Rianda Williams (Sales & Merchandise Manager), Kevin Blignaut (Financial Manager), RIGHT Andries De Vries (Technical Manager), Tasneem Rajie (Human Resources Manager). DIRECTORS SECRETARY AUDITORS L de Waal (Chairman)# F H Stroebel*# L. Paterson Moore Stephens Chartered Accountants S Lehmann (Managing) M N Skade Lower Cable Station, Tafelberg Road Bankers R Fenner* T Adams (Alternate) Cape Town 8001 C Gooden* P de Waal (Alternate) PO Box 730, Cape Town 8000 First National Bank Southern Africa Limited A Pillay# B Moore*# (Alternate) REGISTERED OFFICE B Makalima-Ngewana D Parker (Alternate) COMPANY REGISTRATION NO. A Ray*# Lower Cable Station, Tafelberg Road 1926/002949/07 * Member of the Audit & Risk Committee Cape Town 8001 # Member of the Remuneration & Nomination Committee PO Box 730, Cape Town 8000 05 TABLE MOUNTAIN AERIAL CABLEWAY CO (PTY) LTD 2013 ANNUAL REPORT CHAIRMAN’S 03 FAREWELL NOTE was voted one of the New7Wonders on average 250 000 visitors per million in upgrading the cable cars of Nature. I am extremely proud that annum. However, the Christmas and Top Station so as to be a world Sabine Lehmann, our MD, and her period then, as now, was our busiest class facility. team spearheaded this campaign, period with people queuing up to 6 which catapulted us even further in hours to get into the cable car. John Harrison, the then MD of international tourism. TMACC, and I travelled to France, During the 80’s I began to see more Italy, Germany and Switzerland to During my 40 year tenure on the and more international tourists fi nd the most suitable cable cars, Board I have seen more than 20 arrive and our average annual capable of withstanding the fi ckle million visitors use the Cableway. visitor numbers jumped to 350 Cape Town wind and weather. In my fi rst year on the Board in 000. As someone who enjoys the The cabins with rotating fl oors 1973, we had just recorded 3 million outdoors and the pristine nature ensuring all had a great view were visitors since opening in 1929 and of Table Mountain I realised that it deemed most suitable and in early took 240 000 visitors up that year. necessitated improving facilities at 1997 the Cableway closed for a This year, my last on the Board, we the Top Station. The ablution block major upgrade, taking 9 months have had a record year with almost was improved; viewing platforms to complete. As an engineer, 856 000 visitors - a 3.5 fold increase erected and a new fresh water the upgrade was a particularly - and also celebrated the 22nd reservoir was built. interesting time for me to be part millionth visitor. of TMACC. The Cableway is an Eventually by the 90's, annual visitor engineering feat both in design This is a bittersweet time for me - FORTY YEARS OF HIGHLIGHTS numbers were in the 400 000’s. (for which we have won many retiring from the Board of directors Queues were now averaging at awards) and in the effi ciency of after 40 years is not easy, but I have observed many strides to 4 hours almost daily, even out of installation. I have a vivid recollection looking back over the decades, I increase visitor safety and deliver the Christmas period. Many times of the gigantic crane that had to leave a company that is well run, a a world-class service during my 40 I would arrive at the Lower Station be installed at the top station. The world leader in tourism and one years with the Company. to see a queue stretching down the crane was taken apart and laid out that is ready for new blood. road with frustrated visitors. I had on UCT’s sports fi elds like a puzzle. During the 70's our visitors were great faith in South Africa’s future I then watched with trepidation as Without a doubt the crowning glory mainly domestic visitors and the and the then Board made a brave each piece was fl own by helicopter for me was when Table Mountain cable car could easily cope with the decision in 1993 to invest R105 to the top station and assembled TABLE MOUNTAIN AERIAL CABLEWAY CO (PTY) LTD 2013 ANNUAL REPORT 06 on site at the Top Station. The way since then. We are the only It’s not easy saying goodbye after new system was so much more attraction in South Africa whose 40 years, but the time has come to effi cient, resulting in visitor numbers environmental management hand over the reins to a person who increasing dramatically to 700 000 system, as well as health and safety will come with rejuvenated ideas and per annum after the upgrade. management system, have been who will take this amazing company externally audited and certifi ed to the next level. It has always been important for by the South African Bureau of me to ensure that Table Mountain Standards (SABS). Responsible I would like to praise Sir Alfred Aerial Cableway is cognisant of Tourism means that we are conscious Hennessy for his foresight and the the responsibility that comes with not only of the resources we use, fi nancial risk he undertook back running a busy attraction in a (water, electricity and waste) but in the 1920’s to construct the National Park and World Heritage also of the social and economic Cableway. Even the depression in Site. Thus when looking for B-BBEE impact we can and should have on the early 30’s or the Second World partners, local partners based in those around us. Our safety record War (1939-45) did not deter him. Cape Town were approached and over almost 85 years is impeccable 25% shareholding sold. I am very and we will continue to invest in Lastly, my grateful thanks to proud of our current level 4 B-BBEE the very best Swiss equipment and the Board members, MD Sabine rating. international and local expertise. Lehmann, Managers and all the staff Our partnership with SANParks, who have been part of creating a PROUD OF OUR ACHIEVEMENTS and the good working relationship fi ve star tourist attraction. that we have, ensures we are able The original Board established in to manage the site effi ciently and Louis de Waal 1929 and led by Sir Alfred Hennessy effectively. I was reminded again Pr Eng and then his son, Denis Hennessy, of the power of partnerships when always loved Table Mountain and TMACC led the New7Wonders even in its early days the company campaign working closely with the operated in a manner that was City of Cape Town and SANParks. environmentally friendly. And what a result! An accolade that will remain in perpetuity. However, we have come a long 07 TABLE MOUNTAIN AERIAL CABLEWAY CO (PTY) LTD 2013 ANNUAL REPORT MANAGING 04 DIRECTOR’S LETTER brought to Table Mountain as a • Economic responsibility (our destination, and the fact that our contribution to SANParks, our funding domestic market is growing every year. of the New7Wonder’s campaign and our procurement initiatives). Table Mountain was recently declared one We ensure that the Upper Cable of the New7Wonders Station area, as well as the very busy Lower Station area, is managed as of Nature and as a efficiently, safely and responsibly as result, the eyes of possible. To this end the company has the world are now invested in a R3.3 million boardwalk on this iconic at the Lower Station, as well as a R1-million upgrade of the Top Station landmark. ablutions facilities. We remain focussed on the three Our Chairman, Mr Louis de Waal, pillars of responsible tourism: retires after 40 years on the board of TMACC, of which he served 20 years In the past financial year a total of • Environmental responsibility (how we as Chair. During his tenure he has seen 855 595 visitors used our facilities – manage and reduce waste, water and 20 million visitors use the cable car to surpassing the previous record set energy). get to the top of Table Mountain.

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