5G built right Only pay for what you need and get more of the entertainment you want. It’s Unlimited built right. Choose your Unlimited plans to mix, match and save.

Get More Do More Play More Start Just All Unlimited plans Unlimited Unlimited Unlimited Unlimited Kids (except Just Kids) include: Experience our ultimate in When productivity is your top Our best plan for streaming, Get started with unlimited Manage screen time, filter • Unlimited Talk & Text performance on our best priority, get it all done with with tons of shows, movies talk, text and data and content, track location and • Mexico & Canada Talk, plan with extra features, premium data and a discount and sports and premium never worry about overage get Unlimited data on your Text & Data10 including more music on a connected device plan. network access–all included. charges again. kid’s first phone, so you get • Verizon Up Rewards and entertainment. peace of mind.

5+ lines $50/line 5+ lines $40/line 5+ lines $40/line 5+ lines $30/line 5+ lines $25/line 5G Ultra Wideband4 4 lines $55/line 4 lines $45/line 4 lines $45/line 4 lines $35/line 4 lines $35/line features include: 3 lines $65/line 3 lines $55/line 3 lines $55/line 3 lines $45/line 3 lines $40/line 2 lines $80/line 2 lines $70/line 2 lines $70/line 2 lines $60/line 2 lines $50/line • Unlimited 5G Ultra 1 line $90/line 1 line $80/line 1 line $80/line 1 line $70/line 1 line – Wideband data • Unlimited 4K-Quality Per month, plus taxes & fees. When you enroll Per month, plus taxes & fees. When you enroll Per month, plus taxes & fees. When you enroll Per month, plus taxes & fees. When you enroll Per month, plus taxes & fees. When you in Auto Pay. Otherwise add $10 per line.1,2 in Auto Pay. Otherwise add $10 per line.1,2 in Auto Pay. Otherwise add $10 per line.1,2 in Auto Pay. Otherwise add $10 per line.1,2 enroll in Auto Pay. Otherwise add $10 per HD streaming on line. Requires 1 line on Unlimited.1,3 capable devices • Unlimited 5G Ultra Wideband hotspot 5G Ultra Wideband access 5G Ultra Wideband access 5G Ultra Wideband access included with a 5G phone4 included with a 5G phone4 included with a 5G phone4

5G Nationwide2 5G Nationwide2 5G Nationwide2 5G Nationwide2 5G Nationwide2 Add a connected device to your Unlimited 4G LTE Unlimited 4G LTE Unlimited 4G LTE Unlimited 4G LTE Data Unlimited 4G LTE Data Unlimited plan. • Tablets, mobile hotspots/ Premium Network Access2 Premium Network Access2 Premium Network Access2 Jetpacks and laptops are Unlimited Mobile Hotspot Unlimited Mobile Hotspot Unlimited Mobile Hotspot Unlimited Data $20/mo for Unlimited or (30 GB then 600 Kbps) (15 GB then 600 Kbps) (15 GB then 600 Kbps) up to 5 Mbps2 $30/mo for Unlimited Plus. • Security camera and Unlimited Talk & Text connected car are $20/mo to 20 contacts for Unlimited. Included5 For 6 months6 Included5 For 6 months6 • Smart watches are $10/mo Verizon Smart Family™ for Unlimited or Number Premium with Share Unlimited. Included7 For 6 months8 For 6 months8 For 6 months8 Parental Controls

discovery+ for 12 months9 discovery+ for 6 months9 discovery+ for 12 months9 discovery+ for 6 months9

600 GB of Verizon Cloud 600 GB of Verizon Cloud 4 5G Ultra Wideband for mobile: 5G Ultra Wideband available only in parts of select cities. 5G Ultra Wideband (UW) access requires a 5G-capable storage storage device inside the 5G UW coverage area. 5G UW access included with Get More, Do More and Play More Unlimited plans; or Start Unlimited plan for $10/mo. Downloads over 5G UW. Depending on location, uploads over 5G UW or 4G LTE; uploads over 4G LTE will not count toward your 4G LTE data allowance. 5G Nationwide access requires a 5G Nationwide–capable device. 5G Nationwide available in 1,800+ cities. 50% off Unlimited connected 50% off Unlimited connected 5 Disney Bundle includes Disney+, Hulu (ad-supported plan), and ESPN+ (must enroll with Verizon by 5.31.21). Access content from each service separately. One offer per eligible Verizon account. Use of The Disney Bundle is subject to the Disney+ and ESPN+ Subscriber Agreement. Data device plans device plans usage applies when accessing Disney+, Hulu, or ESPN+. © 2021 Disney and its related entities. 6 Disney+: Get 6 months from time of enrollment (must enroll with Verizon by 5.31.21); then auto-renews at $7.99+ tax/mo. after promo period 1 Additional $20/line for smartphones still on a contract. ends unless you cancel at verizon.com/support/knowledge-base-228795/ (For New Mexico residents, Disney+ ends automatically after 6 2 Max 10 lines. Auto Pay & paper-free billing req’d. Unlimited 4G LTE: In times of congestion, your data may be temporarily slower than other months). Cancel anytime. Add’l terms apply. One offer per eligible Verizon account. traffic (Premium Network Access: only after 50 GB/mo on Play More Unlimited, Do More Unlimited and Get More Unlimited plans). Unlimited 7 Apple Music requires a subscription (must enroll with Verizon by 5.31.21). 4G LTE/5G Nationwide Mobile Hotspot/tethering available on Play More, Do More and Get More Unlimited; Mobile Hotspot speeds reduced to 8 Apple Music: After 6 months, then $9.99/mo per line subscribed to Apple Music applies unless you cancel at vzw.com/applemusic (for New 600 Kbps (only after 15 GB/mo on Play More and Do More Unlimited plans and after 30 GB/mo on the Get More Unlimited plan). Mobile Hotspot Mexico residents, Apple Music ends automatically after 6 months); must enroll by 5.31.21. Cancel anytime. use counts toward data allowance. Domestic data roaming at 2G speeds. 5G Ultra Wideband for mobile: 5G Ultra Wideband available only in 9 Get 12 months of discovery+ (ad-free) on us with Play More or Get More Unlimited plans or 6 months with Start or Do More Unlimited plans parts of select cities. 5G Ultra Wideband access requires a 5G-capable device inside the 5G Ultra Wideband coverage area. 5G Ultra Wideband from time of enrollment (must enroll with Verizon by 5.31.21). After 12- or 6-month promo period ends, discovery+ (ad-free) subscription (UW) access included with Get More Unlimited, Do More Unlimited and Play More Unlimited plans; or Start Unlimited plan for $10/mo. auto-renews at $6.99 + tax/mo unless you cancel with Verizon (For NM residents, discovery+ promo ends automatically after respective promo Downloads over 5G UW. Depending on location, uploads over 5G UW or 4G LTE; uploads over 4G LTE will not count toward your 4G LTE data period). Cancel anytime. One offer per eligible Verizon account. discovery+ (ad-free) service is subject to the discovery+ Visitor Agreement. allowance. 5G Nationwide access requires a 5G Nationwide–capable device. 5G Nationwide available in 1,800+ cities. Data usage applies when accessing discovery+ (ad-free). © 2021 Discovery or its subsidiaries and affiliates. 3 Max 10 lines. $10 Auto Pay discount requires paper-free billing and payment with checks, home banking or debit cards only. Military Discount 10 4G World Device required. International data reduced to 2G speeds after 0.5 GB/day. If more than 50% of your talk, text or data usage in a eligible; other discounts not available. 60-day period is in Mexico or Canada, use of services in those countries may be removed or limited.

2 1.800.256.4646 verizonwireless.com 3 Don’t need Unlimited? Choose a size that works for you. 5 GB 10 GB starting at starting at $55* $65* for 1 line for 1 line (add up to 10 lines) (add up to 10 lines)

Cost includes $30 Account Access plus $25/mo/line on Cost includes $40 Account Access plus $25/mo/line on Auto Pay; $35/mo/line without Auto Pay. Auto Pay with bank Auto Pay; $35/mo/line without Auto Pay. Auto Pay with bank account or debit card and paper-free billing required. account or debit card and paper-free billing required.

Both plans include: We pulled one over • Unlimited Talk & Text on overages. • Premium Data: Choose Safety Mode and stay online even 5G Nationwide/4G LTE after you’ve used all your data. With Safety 1 • Share data with up to 10 devices Mode enabled, you won’t be charged (switch sizes anytime) overage. Instead, you’ll keep reduced speeds • Unlimited International Messaging for basic data use like viewing a webpage or Additional plans from the US checking email.5 • Mobile Hotspot2 at no extra cost Your data is yours to keep. Connected device plans Basic phones Add your devices: If you don’t use your data, you won’t You can add a connected device—like a Single Basic Phone Plan: a single-line plan 3 • Phones: $25/month each with lose it. Carryover Data automatically rolls tablet, Jetpack, laptop or smartwatch— with Unlimited Talk & Text for basic phones Auto Pay and paper-free billing; otherwise over your unused gigs to the end of the to any mix-and-match Unlimited plan. only, without Pay As You Go data rates. $35/month following month. Connected devices get their own Premium • Tablets/smart watches/mobile hotspots/ 5G Nationwide/4G LTE data (30 GB Enjoy unlimited minutes and 500 MB of data laptops and connected car: $10/month each4 on Unlimited Plus, 15 GB on Unlimited). for one price—just $30/mo.6 Additional data • Security camera1: $5/month each Get 50% off an Unlimited plan for a Jetpack is $5 per 500 MB.7 or tablet for each line on Get More and Plan minutes are for domestic calls from within the Nationwide Voice Coverage Do More Unlimited. Area. (Mexico and Canada are included without a daily fee on Get More, Do More, Play More and Start Unlimited plans.) Visit verizon.com/discount-program for details on our special discounts Plan fees are billed monthly. Data overage billed $15/1 GB (rounded up to the for military, veterans, nurses, teachers, first responders and students. nearest 1 GB). Taxes and fees apply.

* Plan cost per month. Taxes and fees apply. 1 Connected devices do not count toward 10-device limit. 2 Available on capable devices. Wi-Fi encryption and internet security measures are recommended (e.g., firewall software and current patches for operating systems and applications). 3 $40/month for smartphones subject to a minimum-term contract. 4 $10/month each for connected devices with NumberShare, which allows a single mobile number to be shared across multiple compatible devices. 5 At 2G speeds, streaming audio or video content may be affected. 6 Plus taxes and fees. Personal email is available for an additional $5/mo. For additional plan information, see page 14. 7 Additional data expires at the end of every month. Please see international rates while traveling outside the US on page 7.

4 1.800.256.4646 verizonwireless.com 5 Remember, calling Mexico and Canada and using your talk, text and International plans data1 when in Mexico and Canada is included in the Start Unlimited, Play More Unlimited, Do More Unlimited and Get More Unlimited plans.

While in the US Traveling outside the US With our international long-distance calling plans, you can choose unlimited We have a range of options to choose from. If you want the freedom to use calling or select a country and get an allowance of minutes every month. your device as you want while you’re abroad, we recommend TravelPassSM.

1. TravelPass—for when you want to use your device as you wish Global Calling Stay in touch with what matters while traveling. With TravelPass, use your plan as you do at home. You only pay a daily fee on the days you Make unlimited2 calls to Mexico and Canada use your phone. To add TravelPass, text TRAVEL to 4004. $5/mo per line from the US and discounted calls to an additional 220+ destinations. TravelPass1,4 Daily fee/line Domestic plan Allowance

Global Calling Plus All eligible plans that don’t Mexico & Canada $5 Your domestic include Mexico & Canada Make unlimited2 calls from the US to landline talk, text and data phones in 60+ countries and mobile phones in allowance1 $15/mo per line 185+ countries $10 All eligible domestic plans 30+ countries, and make discounted calls to an additional 160+ destinations.

Global Choice 2. Mon thly International Plan—for occasional device use while abroad Choose between a plan that automatically expires after one month or Select a country and get up to 180 minutes per a recurring monthly plan. month. You’ll also get discounted rates to 220+ $10/mo per line, per country destinations and unlimited2 calls to Mexico Monthly fee Talk, text & data and Canada. • 100 minutes • 100 texts sent $70 Monthly • Unlimit ed texts received5 International Plan • 0 .5 GB data in 185+ countries • 250 minut es Visit vzw.com/ild for more information on our international long- • 1,000 texts sent $130 distance plans. • Unlimited texts received5 If you choose not to add a plan, you’ll be charged standard international • 2 GB da ta long-distance rates starting from 49¢ per minute.3 Overages: 35¢/minute, 5¢/text sent and $25/0.5 GB. Sending a text or multimedia message is included in the Verizon Plan and all Unlimited plans. 3. Pay As You Go—if you don’t add a plan and you use your device abroad Talk rates start at 99¢/min. Messaging6 is 50¢/text sent and 5¢/text received. Data for all countries is $2.05/MB.

Visit v zw.com/international for a complete list of destinations and rates. 3 Rates vary by destination. See vzw.com/ild. Visit verizon.cellmaps.com for complete international coverage details. 4 Not available on select plans. International options are only available with a qualifying domestic plan. 5 Multimedia messages to/from Mexico and Canada numbers and text messages to/from Canada numbers deduct from your domestic messaging 1 4G LTE world-capable device required. Calls to international numbers, other than the country traveling in, will be charged standard international plan. Text messages sent/received while in Canada count as domestic. Text messages sent/received while in Mexico deduct from International packages. long-distance rates. 4G data speeds are available for the first 0.5 GB used in each 24-hour session; any additional data used will be reduced to 6 2G speeds for that 24-hour session. TravelPass service may be removed or data speeds may be slowed, if international talk, text or data usage Multimedia messaging rates are the same as in the US, plus international data roaming charges. To see supported countries, go to vzw.com/ exceeds 50% of total talk, text or data usage over any 60-day period. international. 2 When you have a plan with Unlimited Talk in the US; domestic airtime applies. World-enabled device required to use your device outside the US.

6 1.800.256.4646 verizonwireless.com 7 Optional services pricing

Messaging per-use rates Information Price for plans without Unlimited Messaging $1.99/call 411 Search 20¢ per text sent (per recipient) or received Up to 3 numbers can be provided per call. Texts (including Canada, Mexico, Puerto Rico and the US Virgin Islands) Verizon Roadside Assistance

3 Multimedia messages (including picture, 25¢ per multimedia message sent (per Monthly service $4.99/line video, voice, audio, location, group and recipient) or received (including Canada, contact messages) Mexico, Puerto Rico and US Virgin Islands) Pay per use $89.95 using credit card at time of dispatch

Push to Talk Plus Detailed billing $1.99/mo per line (details available at no Push to Talk Plus calling when added to Printed detailed bill a basic or smartphone plan. Data usage $5/mo charge through My Verizon) may apply.1 Verizon Cloud4 Family Safeguards $5.99/mo per line (includes free shipping on 600 GB Verizon Smart Family Verizon Prints & Gifts) 2 with location tracking $14.99/mo for up to 5 users Locate family members, filter content that $9.99/mo 2 TB Mobile + Home Backup for unlimited eligible phones, tablets isn’t kid-friendly, monitor web and app and computers activity, and pause the internet. $19.99/mo for up to 5 users Verizon Smart Family2 Unlimited Mobile + Home Backup for unlimited eligible phones, tablets Filter content that isn’t kid-friendly, monitor $4.99/mo and computers web and app activity, and pause the internet. Available at no cost to all Verizon Plan Tones Contacts only customers who install the Verizon Cloud app on their smartphone5 $1.99/Ringback Tone per year Ringback Tones (plus 99¢/mo subscription service) Call Filter6

Voicemail Call Filter: spam detection and blocking $0/mo per line

Premium Visual Voicemail (for Android™, Call Filter Plus: spam detection and blocking, $2.99/mo per line or $7.99/mo for accounts Windows® and BlackBerry®) caller ID, spam lookup and more with 3+ eligible lines Manage voice messages from your phone’s $2.99/mo screen, enjoy a larger inbox, create up to 20 personal greetings, plus read your voicemails with Voicemail to Text.

Voicemail to Text for iPhone® For Nationwide Messaging Plans designed specifically for deaf or hard-of-hearing customers, visit verizon.com/accessibility. Have voice messages delivered to you as text $2.99/mo Text and multimedia messages are billed when received, whether or not you open them. messages so you can discreetly read your Data usage applies to Tones, VZ Navigator, Verizon Cloud, Verizon Smart Family Premium, Premium Visual Voicemail and Mobile Email, and will voice messages without listening to them. be charged according to your data package. 1 Data usage will be billed according to your data plan. Usage may vary; average is approximately 125 MB/mo. Not available with international plans, including Mexico & Canada. 2 Subject to additional terms and conditions, which can be viewed at verizon.com/support/verizon-smart-family-legal. 3 Coverage becomes effective 48 hours after enrollment in the program. 4 Subject to additional terms and conditions, which can be viewed at verizon.com/support/cloud-legal. 5 Verizon Cloud is available on any Android and iOS smartphones and tablets and accessible on any PC or Mac. 6 Compatible device required; features included vary by device. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to access all settings; eligible devices may also manage block settings through My Verizon.

8 1.800.256.4646 verizonwireless.com 9 Download the My Verizon app. More rewards. More access. Up is more.

Scan the QR code to download the My Verizon app.

Pay your bill. Change plans. Get rewarded. Get on-demand Amazing rewards Frequent benefits More choices Free to join Do it in the time it You can do it on the Rewards all the time support. From Amazon to Always monthly. More gift cards than Download the takes to read this. go, quick and easy. with Verizon Up. Customer service is Starbucks and more. Sometimes even daily. ever, from your My Verizon app just a few taps away. favorite brands. to enroll.

Enroll through the My Verizon app.

10 1.800.256.4646 verizonwireless.com 11 Total Mobile Protection Verizon Protect

Total Mobile Protection provides coverage for Tech Coach Verizon Protect offers device protection, • Wi-Fi security and protection loss, theft, damage (including liquid) and post- security and technical support for your Connect to public Wi-Fi with confidence. Get live, on-demand access to Tech Coach warranty defects. Plus, the following benefits digital lifestyle. It not only covers your eligible Safe Wi-Fi’s advanced VPN technology makes experts who can help you optimize your device are also included for select smartphones, devices but also protects your personal data your Wi-Fi connection secure and private.5 and who can answer virtually any question. subject to parts/inventory availability: and helps you manage calls. • Identity theft monitoring These benefits are provided under Total • Same-day device replacement and setup In addition to the device protection benefits, Your identity should belong to only you. Mobile Protection (TMP). Same-day device Get your replacement device delivered and Verizon Protect includes: Take control with always-on ID monitoring, replacement and setup is available only when set up the very same day it’s lost, stolen dark web surveillance, theft alerts and enrolled in Verizon Protect or TMP. or damaged.¹ Digital Secure4 recovery tools.5 You have only 30 days from device A one-stop suite of privacy and security tools • Unlimited and fast cracked-screen repair activation to enroll. Call Filter Plus4 Get your screen fixed for only $29 as soon for your smartphones and home computers.5 as the same day, each time you need it.² Screen unwanted calls and shut down spam. • Security and privacy • Battery replacement Protect your smartphones, tablets and home • Identify unknown numbers Get help fast at a Verizon Authorized computers from online threats, and get Answer with confidence with Caller ID Repair Facility.³ around-the-clock peace of mind. Avoid risky and real-time spam alerts. Get more control websites and downloads, block and remove by blocking unwanted calls by risk level, malware and viruses, and identify which a personal spam and block list, and spam Eligibility for the above benefits will be mobile apps are accessing your private info.5 lookup feature.6 determined at the time of claim approval.

1 Available in select locations, which are subject to change at any time. Availability of same-day device replacement and setup is contingent on certain criteria including claim approval time, customer address and technician availability. 4 These features are offered solely by Verizon and are not part of the insurance program. 2 Available in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval 5 Only smartphones are eligible. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ and iOS 11+. time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Visit phoneclaim. Digital Secure app download required; enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect com/verizon to check current device eligibility. against all identity theft. Customer should contact the three national credit bureaus to monitor credit report. 3 Batter y replacement provided under the Verizon Wireless Extended Warranty program is available in select locations. In Florida, battery 6 Compatible smartphone required; features included vary by device. Tablets, smartwatches and basic phones not supported. The following OS replacement coverage is provided by the insurance program (device replacement deductible and claim limit apply). Eligibility determined at the requirements apply: Android 9.4.0+ and iOS 2.1.1+. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the point of claim. Call Filter app to manage all settings and access custom controls.

12 1.800.256.4646 verizonwireless.com 13 Services is available online at verizon.com/ notify us that your wireless service is based in a Can I have someone else manage my Postpay Customer Agreement & support/important-plan-information; prepaid different time zone, calls will be made to your account? customers should visit verizon.com/support/ cellular device during permitted calling hours No problem—just tell us by phone, in person or in important information prepaid-customer-info-legal. based upon the time zone affiliated with the writing. You can appoint someone to manage your By using the Service, you are agreeing to every mobile telephone number you provide. Postpay account. The person you appoint (the provision of this Agreement whether or not you What happens if my Postpay Service is Account Manager) will be able to make changes Additional plan information have read it. This agreement also applies to all canceled before the end of my contract term? to your account, including adding new lines of lines on your account and anyone who uses your Service, buying a new wireless device(s) on a Minimum contract term: Each line requires a If you’re signing up for Postpay Service, you’re Service. agreeing to subscribe to a line of Service either device payment agreement based upon your month-to-month or two-year contract. credit history, billing certain services and Cancellation on a month-to-month basis or for a minimum Activation/upgrade fees: Up to $35 per line. contract term, as shown on your receipt or order accessories to your account, and extending your You can cancel a line of Service within 14 days contract term. Any changes that person makes The early termination fee confirmation. (If your Service is suspended Early termination fees: of accepting this Agreement without having to will be treated as modifications to this Agreement. is up to $175, or up to $350 if your contract term pay an early termination fee as long as you without billing or at a reduced billing rate, that results from your purchase of an advanced device return, within the applicable return period, any time doesn’t count toward completing your Can Verizon change this Agreement or my (e.g., a smartphone or netbook). equipment you purchased from us or one of our contract term.) Once you’ve completed your Service? contract term, you’ll automatically become a We may change prices or any other term of your Taxes, surcharges and fees: The market you’re authorized retailers at a discount in connection in determines taxes, surcharges and fees, such with your acceptance of this Agreement, but customer on a month-to-month basis for that line Service or this Agreement at any time, but we’ll of Service. provide notice first, including written notice if you as E911 and gross receipt charges. As of March 1, you’ll still have to pay for your Service through If your line of service has a contract 2021, they can add between 12% and 44% to that date. If you signed up for Prepaid Service, term and you cancel that line, or if we cancel it have Postpay Service. If you use your Service your standard monthly access and other charges no refunds will be granted after 14 days or if your for good cause, during that contract term, you’ll after the change takes effect, that means you’re accepting the change. If you’re a Postpay customer (excludes 5G Home). As of April 1, 2021, monthly account has been activated. See verizon.com/ have to pay an early termination fee. If your and a change to your Plan or this Agreement has Federal Universal Service (33.4% of the support/return-policy/ for complete details and contract term results from your purchase of an interstate and international telecom charges; information on returning your equipment. advanced device, your early termination fee will a material adverse effect on you, you can cancel varies quarterly based on FCC rate), Regulatory be $350, which will decline by $10 per month the line of Service that has been affected within My privacy upon completion of months 7 – 17, $20 per 60 days of receiving the notice with no early (21 cents per voice line, 2 cents per data only Accepting this Agreement means that you also line) and Administrative (effective August 5, month upon completion of months 18 – 22, $60 termination fee if we fail to negate the change after agree to our Privacy Policy, available at verizon. upon completion of month 23 and will be $0 you notify us of your objection to it. Notwithstanding 2020: $1.95 per voice line, 6 cents per data-only com/privacy, which describes the information we line) charges are Verizon Wireless charges, not upon completion of the contract term. For other this provision, if we make any changes to the collect, use and share. The policy also informs contract terms, your early termination fee will dispute resolution provision of this Agreement, taxes, and are subject to change. For more you about your ability to limit ways we use details on these charges, call 1.888.684.1888. be $175, which will decline by $5 per month such changes will not affect the resolution of any information we have about you. We will notify upon completion of months 7 – 17, $10 per month disputes that arose before such change. Business customers: Business customers who you or ask for your permission, as appropriate, upon completion of months 18 – 22, $30 upon My wireless device sign a Major Account Agreement should review if we plan to use your information for additional completion of month 23 and will be $0 upon that agreement to determine any applicable early purposes. It is your responsibility to let the people Your wireless device must comply with Federal completion of your contract term. Cancellations Communications Commission regulations, be termination, activation or upgrade fees. who connect devices through your mobile will become effective on the last day of that hotspot, Jetpack or wireless router know that we certified for use on our network and be month’s billing cycle, and you are responsible for compatible with your Service. Please be aware will collect, use and share information about their all charges incurred until then. Also, if you bought Customer Agreement device and use of the Service as described in our that we may change your wireless device’s your wireless device from an authorized agent or software, applications or programming remotely, (Para una copia de este documento en español, Privacy Policy. third-party vendor, you should check whether it visite nuestro website: verizon.com/espanol) without notice. This could affect your stored data, If you subscribe to Service for which usage charges a separate termination fee. or how you’ve programmed or use your wireless Thanks for choosing Verizon. In this Customer charges are billed at the end of the billing period If you purchased a device on a monthly device. By activating Service that uses a SIM Agreement (“Agreement”), you’ll find important (“Postpay Service”), or have a device payment installment agreement and cancel service, you (Subscriber Identity Module) card, you agree we information about your wireless Service, including: installment agreement, we may investigate your should check that agreement to determine if you own the intellectual property and software in the • our ability to make changes to your Service or credit history at any time in connection with the may have to immediately pay off the balance. SIM card, that we may change the software or this Agreement’s terms, service subscription or device payment installment other data in the SIM card remotely and without agreement. If you’d like the name and address of Your mobile number and porting • our liability if things don’t work as planned and You may be able to transfer, or “port,” your notice, and we may utilize any capacity in the SIM how any disputes between us must be resolved any credit agency that gives us a credit report card for administrative, network, business and/or about you, just ask. wireless phone number to another carrier. If you in arbitration or small claims court. port a number from us, we’ll treat it as though you commercial purposes. In order to mitigate theft My Service Many services and applications offered through asked us to cancel your Service for that number. and other fraudulent activity, newly purchased devices may be locked to work exclusively on the Your Service terms and conditions are part of your device may be provided by third parties. You After the porting is completed, you won’t be able Verizon Network for 60 days. For more this Agreement. Your Plan includes your monthly should review the applicable terms and privacy to use our service for that number, but you’ll allowances and features, where you can use them policy before you use, link to or download a remain responsible for all fees and charges information, visit verizon.com/support/device- (your “Coverage Area”), and their monthly and service or application provided by a third party. through the end of that billing cycle, just like any unlocking-policy. pay-per-use charges. You can also subscribe to You agree that Verizon and collections agencies other cancellation. If you’re a Prepaid customer, Internet access several Optional Services, like international that work on our behalf may contact you about you won’t be entitled to a refund of any balance If you download or use applications, services service plans or equipment protection services. your account status, including past due or current on your account. If you port a number to us, or software provided by third parties (including Together, your Plan, features you use and any charges, using prerecorded calls, email and calls please be aware that we may not be able to voice applications), 911 or E911, or other calling Optional Services you select are your Service. or messages delivered by an automatic telephone provide some services right away, such as 911 functionality, may work differently than services Your billing and shipping addresses, and your dialing system to any wireless phone number, other location services. You don’t have any rights to offered by us or may not work at all. Please review primary place of use, must be within the areas contact number or email address you provide. your wireless phone number, except for any right all terms and conditions of such third-party served by the network Verizon owns and Verizon will treat any email address you provide you may have to port it. After a line of service is products. Verizon Wireless is not responsible for operates. The current version of this Agreement as your private email that is only accessible by disconnected, for any reason, the disconnected any third-party information, content, applications and the terms and conditions for your Service are you; you acknowledge that we may send you Mobile Telephone Number (MTN) may not be or services you access, download or use on your available online at verizon.com. A description of receipts, notices and other documents regarding suspended or otherwise reserved and may not be device. You are responsible for maintaining virus permitted and prohibited uses for calling and Data your service to this email address. Unless you able to be recovered. and other internet security protections when

14 1.800.256.4646 verizonwireless.com 15 accessing these third-party products or services. (including charges for long distance, tolls or calls fee of up to 1.5% per month (18% per year) on the use your Service for any illegal purpose, including For additional information, visit the Verizon that don’t connect), and your data service may be unpaid balance, or a flat $5 per month, whichever use that violates trade and economic sanctions Content Policy at verizon.com/about/our-company/ limited or slowed when roaming. is greater, if allowed by law in the state of your and prohibitions promulgated by any US company-policies. To learn about content filtering How can I prevent unintended charges on my bill? billing address. (If you choose to have your governmental agency; (d) install, deploy or use and how you may block materials harmful to Many services and applications are accessible on Service billed by another company [pursuant to a any regeneration equipment or similar mechanism minors, visit vzw.com/solutions-and-services/ or through wireless devices, including purchases of Verizon-approved program], late fees are set by (for example, a repeater) to originate, amplify, content-filters/. For information about our network games, movies, music and other content. Some of that company and may be higher than our late enhance, retransmit or regenerate an RF signal management practices for our broadband internet these services are provided by Verizon. Others are fees.) Late fees are part of the rates and charges without our permission; (e) steal from or lie to us; access services, visit verizon.com/about/ provided by third parties that may offer the option you agree to pay. If you fail to pay on time and we or, if you’re a Postpay customer; (f) do not pay our-company/open-internet. to bill the charges to your Verizon bill or other refer your account(s) to a third party for collection, your bill on time; (g) incur charges larger than a Where and how does Verizon wireless methods of payment. Charges may be one-time a collection fee will be assessed and will be due at required deposit or billing limit, or materially in Service work? or recurring. The amount and frequency of the the time of the referral to the third party. The fee excess of your monthly access charges (even if Wireless devices use radio transmissions, so charges will be disclosed to you or the person will be calculated at the maximum percentage we haven’t yet billed the charges); (h) provide unfortunately you can’t get Service if your device using your device or a device associated with permitted by applicable law, not to exceed 18%. credit information we can’t verify; (i) are unable to isn’t in range of a transmission signal. And please your account at the time a purchase is made. If We may require a deposit at the time of activation pay us or go bankrupt; or (j) default under any be aware that even within your Coverage Area, the purchaser chooses to have the charges billed or afterward, or an increased deposit. We’ll pay device financing agreement with Verizon; or (2) if many things can affect the availability and quality to your account, such charges will become part of simple interest on any deposit at the rate the law you, any user of your device or any line of service of your Service, including network capacity, your the amount due for that billing cycle. Verizon offers requires. We may apply deposits or payments in on your account, or any account manager on your device, terrain, buildings, foliage and weather. tools to block or restrict these services, and to any order to any amounts you owe us on any account: (a) threaten, harass, or use vulgar and/or account. If your final credit balance is less than $1, inappropriate language toward our representatives; How does Verizon calculate my charges? block all billing for third-party services on your Verizon wireless bill, at verizon.com/myverizon. we will refund it only if you ask. If your service is (b) interfere with our operations; (c) “spam,” or You agree to pay all access, usage and other suspended or terminated, you may have to pay a engage in other abusive messaging or calling; (d) charges that you or any other user of your We do not support calls to 900, 976 and certain other international premium rate numbers. fee to have service reactivated. modify your device from its manufacturer’s wireless device incurred. If multiple wireless If you’re a Prepaid customer, you may replenish specifications; or (e) use your Service in a way that devices are associated with your account, you How and when can I dispute charges? your balance at any time before the expiration negatively affects our network or other customers. agree to pay all charges incurred by users of If you’re a Postpay customer, you can dispute date by providing us with another payment. If you We can also temporarily limit your Service for any those wireless devices. For charges based on the your bill within 180 days of receiving it, but unless maintain a Prepaid account balance, it may not operational or governmental reason. amount of time used or data sent or received, otherwise provided by law or unless you’re exceed $1,000 and you may be prevented from we’ll round up any fraction to the next full minute disputing charges because your wireless device Am I eligible for special discounts? replenishing if your balance reaches $1,000. We If you’re a Postpay customer, you may be eligible or, depending on how you’re billed for data usage, was lost or stolen, you still have to pay all charges may apply your payments to any amounts you the next full megabyte or gigabyte. For outgoing until the dispute is resolved. If you’re a Prepaid for a discount if you are and remain affiliated with may owe us if your earlier account replenishment an organization that has an agreement with us. calls, usage time starts when you first press Send customer, you can dispute a charge within 180 payments had been reversed. If you do not have or the call connects to a network, and for days of the date the disputed charge was Unless your discount is through a government sufficient funds in your account to cover your employee discount program, we may share incoming calls, it starts when the call connects to incurred. YOU MAY CALL US TO DISPUTE Service, and sufficient funds are not added within certain information about your Service (including a network (which may be before it rings). Usage CHARGES ON YOUR BILL OR ANY SERVICE(S) 60 days, your account will be canceled and any your name, your wireless telephone number and time may end several seconds after you press FOR WHICH YOU WERE BILLED, BUT IF YOU unused balance will be forfeited. your total monthly charges) with your organization End or after the call disconnects. For calls made WISH TO PRESERVE YOUR RIGHT TO BRING from time to time to make sure you’re still eligible. on our network, we charge only for calls that are AN ARBITRATION OR SMALL CLAIMS CASE We may charge you up to $25 for any returned We may adjust or remove your discount according answered, including by machines. For Postpay REGARDING SUCH DISPUTE, YOU MUST WRITE check. If you make a payment, or make a payment to your organization’s agreement with us, and Service, usage cannot always be processed right TO US AT THE CUSTOMER SERVICE ADDRESS arrangement, through a call center representative, remove your discount if your eligibility ends or away and may be included in a later bill, but the ON YOUR BILL, OR SEND US A COMPLETED we may charge you an Agent Assistance Fee of $7. your contract term expires. In any case, this won’t usage will still count toward your allowance for NOTICE OF DISPUTE FORM (AVAILABLE AT What if my wireless device gets lost or stolen? be considered to have a material adverse effect the month when the Service was used. VERIZON.COM), WITHIN THE 180-DAY PERIOD We’re here to help. It’s important that you notify on you. What charges are set by Verizon? MENTIONED ABOVE. IF YOU DO NOT NOTIFY us right away, so we can suspend your Service Our charges may also include Federal Universal US IN WRITING OF SUCH DISPUTE WITHIN THE to keep someone else from using it. If you’re a DISCLAIMER OF WARRANTIES Service, Regulatory and Administrative Charges, 180-DAY PERIOD, YOU WILL HAVE WAIVED Postpay customer and your wireless device is We make no representations or warranties, and we may also include other charges related to YOUR RIGHT TO DISPUTE THE BILL OR SUCH used after the loss or theft but before you report express or implied, including, to the extent our governmental costs. We set these charges; SERVICE(S) AND TO BRING AN ARBITRATION it, and you want a credit for any charges for that permitted by applicable law, any implied warranty they aren’t taxes, they aren’t required by law, they OR SMALL CLAIMS CASE REGARDING ANY usage, we’re happy to review your account activity of merchantability or fitness for a particular are not necessarily related to anything the SUCH DISPUTE. and any other information you’d like us to consider. purpose, about your Service, your wireless government does, they are kept by us in whole or What are my rights for dropped calls or Keep in mind that you may be held responsible device, or any applications you access through in part, and the amounts and what they pay for interrupted Service? for the charges if you delayed reporting the loss your wireless device. We do not warrant that your may change. For more information, visit verizon. If you drop a call in your Coverage Area, redial. If or theft without good reason, but you don’t have wireless device will work perfectly or will not need com/support/surcharges/. it’s answered within 5 minutes, call us within 90 to pay any charges you dispute while they are occasional upgrades or modifications, or that it days if you’re a Postpay customer or within 45 being investigated. If you are a California will not be negatively affected by network-related Government taxes, fees and surcharges days if you’re a Prepaid customer, and we’ll give customer and we haven’t given you a courtesy modifications, upgrades or similar activity. You must pay all taxes, fees and surcharges set you a 1-minute airtime credit. If you’re a Postpay suspension of recurring monthly charges during WAIVERS AND LIMITATIONS OF LIABILITY by federal, state and local governments. Please customer and you lose Service in your Coverage the past year, we’ll give you one for 30 days or You and Verizon both agree to limit claims note that we may not always be able to notify you Area for more than 24 hours in a row and we’re at until you replace or recover your wireless device, against each other solely to direct damages. in advance of changes to these charges. fault, call us within 180 days and we’ll give you a whichever comes first. That means neither of us will claim any damages What is roaming? credit for the time lost. Please be aware that What are Verizon’s rights to limit or end Service that are indirect, special, consequential, incidental, You’re “roaming” whenever your wireless device these are your only rights for dropped calls or or end this Agreement? treble or punitive. For example, disallowed connects to a network outside your Coverage interrupted Service. We can, without notice, limit, suspend or end your damages include those arising out of a Service Area or connects to another carrier’s network, Billing and payments Service or any agreement with you for any good or device failure, unauthorized access or changes which could happen even within your Coverage If you’re a Postpay customer and we don’t get cause, including, but not limited to: (1) if you: (a) to your account or device, or the use of your Area. There may be higher rates or extra charges your payment on time, we will charge you a late breach this agreement; (b) resell your Service; (c) account or device by others to authenticate,

16 1.800.256.4646 verizonwireless.com 17 access or make changes to a third-party AAA’S CONSUMER ARBITRATION RULES WILL CLAIM. IF YOU DON’T ACCEPT THE OFFER immediately if we send them to your wireless account, such as a financial or cryptocurrency APPLY. FOR CLAIMS OF $10,000 OR LESS, THE AND THE ARBITRATOR AWARDS YOU AN device or to any email you’ve given us, or if we account, including changing passwords or PARTY BRINGING THE CLAIM CAN CHOOSE AMOUNT OF MONEY THAT’S MORE THAN post them as a precall notification on your transferring or withdrawing funds. This limitation EITHER THE AAA’S CONSUMER ARBITRATION OUR OFFER BUT LESS THAN $5,000, OR IF Service, or after three days if we mail them to and waiver will apply regardless of the theory of RULES OR THE BBB’S RULES FOR BINDING WE DON’T MAKE YOU AN OFFER, AND THE the most current address we have for you. If you liability. It also applies if you bring a claim against ARBITRATION OR, ALTERNATIVELY, CAN BRING ARBITRATOR AWARDS YOU ANY AMOUNT OF need to send notices to us, please send them to one of our suppliers, to the extent we would be AN INDIVIDUAL ACTION IN SMALL CLAIMS MONEY BUT LESS THAN $5,000, THEN WE the Customer Service Prepaid address at required to indemnify the supplier for the claim. COURT. YOU CAN GET PROCEDURES, RULES AGREE TO PAY YOU $5,000 INSTEAD OF THE verizon.com/contactus. You agree we aren’t responsible for problems AND FEE INFORMATION FROM THE AAA AMOUNT AWARDED. IN THAT CASE WE ALSO caused by you or others, or by any act of God. (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) AGREE TO PAY ANY REASONABLE ATTORNEYS’ If any part of this agreement, including anything You also agree we aren’t liable for missed or OR FROM US. FOR CLAIMS OF $10,000 OR FEES AND EXPENSES, REGARDLESS OF regarding the arbitration process (except for the deleted voicemails or other messages, or for any LESS, YOU CAN CHOOSE WHETHER YOU’D WHETHER THE LAW REQUIRES IT FOR YOUR prohibition on class arbitrations as explained in information (like pictures) that gets lost or deleted LIKE THE ARBITRATION CARRIED OUT BASED CASE. IF THE ARBITRATOR AWARDS YOU part 8 of the dispute resolution section above), if we work on your device. If another wireless ONLY ON DOCUMENTS SUBMITTED TO THE MORE THAN $5,000, THEN WE WILL PAY YOU is ruled invalid, that part may be removed from carrier is involved in any problem (for example, ARBITRATOR, OR BY A HEARING IN PERSON ONLY THAT AMOUNT. this agreement. while you’re roaming), you also agree to any OR BY PHONE. (6) AN ARBITRATION AWARD AND ANY This agreement and the documents it limitations of liability that it imposes. (3) THIS AGREEMENT DOESN’T ALLOW JUDGMENT CONFIRMING IT APPLY ONLY TO incorporates form the entire agreement CLASS OR COLLECTIVE ARBITRATIONS THAT SPECIFIC CASE; IT CAN’T BE USED IN between us. You can’t rely on any other HOW DO I RESOLVE DISPUTES WITH VERIZON? EVEN IF THE AAA OR BBB PROCEDURES OR ANY OTHER CASE EXCEPT TO ENFORCE THE documents, or on what’s said by any Sales or WE HOPE TO MAKE YOU A HAPPY CUSTOMER, RULES WOULD. NOTWITHSTANDING ANY AWARD ITSELF. Customer Service Representatives, and you BUT IF THERE’S AN ISSUE THAT NEEDS TO OTHER PROVISION OF THIS AGREEMENT, (7) IF FOR SOME REASON THE PROHIBITION have no other rights regarding Service or this This Agreement isn’t for the benefit BE RESOLVED, THIS SECTION OUTLINES THE ARBITRATOR MAY AWARD MONEY OR ON CLASS ARBITRATIONS SET FORTH IN agreement. of any third party except our parent companies, WHAT’S EXPECTED OF BOTH OF US. INJUNCTIVE RELIEF ONLY IN FAVOR OF SUBSECTION (3) CANNOT BE ENFORCED AS THE INDIVIDUAL PARTY SEEKING RELIEF TO ALL OR PART OF A DISPUTE, THEN THE affiliates, subsidiaries, agents, and predecessors YOU AND VERIZON BOTH AGREE TO RESOLVE AND ONLY TO THE EXTENT NECESSARY and successors in interest. Except where we’ve DISPUTES ONLY BY ARBITRATION OR IN AGREEMENT TO ARBITRATE WILL NOT APPLY TO PROVIDE RELIEF WARRANTED BY THAT TO THAT DISPUTE OR PART OF THE DISPUTE. agreed otherwise elsewhere in this agreement, SMALL CLAIMS COURT. YOU UNDERSTAND PARTY’S INDIVIDUAL CLAIM. NO CLASS OR this agreement and any disputes covered by it (8) IF FOR ANY REASON A CLAIM PROCEEDS THAT BY THIS AGREEMENT YOU ARE GIVING REPRESENTATIVE OR PRIVATE ATTORNEY are governed by federal law and the laws of the IN COURT RATHER THAN THROUGH UP THE RIGHT TO BRING A CLAIM IN COURT GENERAL THEORIES OF LIABILITY OR state encompassing the area code of your ARBITRATION, YOU AND VERIZON AGREE OR IN FRONT OF A JURY. WHILE THE PRAYERS FOR RELIEF MAY BE MAINTAINED wireless phone number when you accepted this THAT THERE WILL NOT BE A JURY TRIAL. PROCEDURES MAY BE DIFFERENT, AN IN ANY ARBITRATION HELD UNDER THIS agreement, without regard to the conflicts of laws YOU AND VERIZON UNCONDITIONALLY ARBITRATOR CAN AWARD YOU THE SAME AGREEMENT. ANY QUESTION REGARDING and rules of that state. WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY DAMAGES AND RELIEF, AND MUST HONOR THE ENFORCEABILITY OR INTERPRETATION ACTION, PROCEEDING OR COUNTERCLAIM THE SAME TERMS IN THIS AGREEMENT, AS OF THIS PARAGRAPH SHALL BE DECIDED ARISING OUT OF OR RELATING TO THIS A COURT WOULD. IF THE LAW ALLOWS FOR BY A COURT AND NOT THE ARBITRATOR. Important information AN AWARD OF ATTORNEYS’ FEES, AN AGREEMENT IN ANY WAY. IN THE EVENT OF The services described in this brochure are ARBITRATOR CAN AWARD THEM TOO. (4) IF EITHER OF US INTENDS TO SEEK LITIGATION, THIS PARAGRAPH MAY BE FILED ARBITRATION UNDER THIS AGREEMENT, THE subject to the following terms and conditions, WE ALSO BOTH AGREE THAT: TO SHOW A WRITTEN CONSENT TO A TRIAL as applicable. PARTY SEEKING ARBITRATION MUST FIRST BY THE COURT. (1) THE FEDERAL ARBITRATION ACT APPLIES NOTIFY THE OTHER PARTY OF THE DISPUTE • Credit approval required. TO THIS AGREEMENT. EXCEPT FOR SMALL IN WRITING AT LEAST 30 DAYS IN ADVANCE • To block access to certain content or services, CLAIMS COURT CASES, ANY DISPUTE THAT OF INITIATING THE ARBITRATION. NOTICE TO About this Agreement call Customer Service or visit verizon.com/ IN ANY WAY RELATES TO OR ARISES OUT OF VERIZON SHOULD BE SENT TO VERIZON If either you or we don’t enforce our rights under myverizon, where you can block users on your THIS AGREEMENT, OR FROM ANY EQUIPMENT, WIRELESS DISPUTE RESOLUTION MANAGER, this agreement in one instance, that doesn’t mean account from using or making purchases in PRODUCTS AND SERVICES YOU RECEIVE ONE VERIZON WAY, BASKING RIDGE, NJ 07920. you or we won’t or can’t enforce those rights in Games, Media Center, Mobile Web and FROM US, OR FROM ANY ADVERTISING FOR THE NOTICE MUST DESCRIBE THE NATURE any other instance. You cannot assign this third-party applications and services. ANY SUCH PRODUCTS OR SERVICES, OR OF THE CLAIM AND THE RELIEF BEING Agreement or any of your rights or duties under it • When you call someone, his or her phone may FROM OUR EFFORTS TO COLLECT AMOUNTS SOUGHT. IF WE ARE UNABLE TO RESOLVE without our permission. However, we may assign show your name and wireless phone number. If YOU MAY OWE US FOR SUCH PRODUCTS OR OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY this Agreement or any debt you owe us without you want to block this Caller ID, dial *67 before SERVICES, INCLUDING ANY DISPUTES YOU MAY THEN PROCEED TO FILE A CLAIM FOR notifying you. If you’re a Postpay customer, each call, or order per-line call blocking (just dial HAVE WITH OUR EMPLOYEES OR AGENTS, ARBITRATION. WE’LL REIMBURSE ANY FILING please note that many notices we send to you *82 to unblock) where available. You can’t block WILL BE RESOLVED BY ONE OR MORE FEE THAT THE AAA OR BBB CHARGES YOU will show up as messages on your monthly bill. Caller ID for some of the numbers you may call, NEUTRAL ARBITRATORS BEFORE THE FOR ARBITRATION OF THE DISPUTE. IF YOU If you have online billing, those notices will be such as toll-free numbers. AMERICAN ARBITRATION ASSOCIATION PROVIDE US WITH SIGNED WRITTEN NOTICE deemed received by you when your online bill is • When you set up and listen to your Voicemail (“AAA”) OR BETTER BUSINESS BUREAU THAT YOU CANNOT PAY THE FILING FEE, available for viewing. If you get a paper bill, those from your wireless phone, your account will be (“BBB”). YOU CAN ALSO BRING ANY ISSUES VERIZON WILL PAY THE FEE DIRECTLY TO notices will be deemed received by you three billed at regular plan rates, just as if you were YOU MAY HAVE TO THE ATTENTION OF THE AAA OR BBB. IF THAT ARBITRATION days after we mail the bill to you. If we send making a regular call. FEDERAL, STATE OR LOCAL GOVERNMENT PROCEEDS, WE’LL ALSO PAY ANY other notices to you, they will be considered AGENCIES, AND IF THE LAW ALLOWS, THEY ADMINISTRATIVE AND ARBITRATOR FEES received immediately if we send them to your • 700-Minute Plan for basic phones CAN SEEK RELIEF AGAINST US FOR YOU. THIS CHARGED LATER. wireless device, or to any email or fax number Limited Mobile to Mobile Calling with Limited AGREEMENT TO ARBITRATE CONTINUES TO you’ve given us, or after three days if we mail Night & Weekend: Does your Plan have limited APPLY EVEN AFTER YOU HAVE STOPPED (5) WE MAY, BUT ARE NOT OBLIGATED TO, them to your billing address. If you need to send Mobile to Mobile Calling and limited Night & RECEIVING SERVICE FROM US. MAKE A WRITTEN SETTLEMENT OFFER Weekend allowances? If so, then when you make ANYTIME BEFORE THE ARBITRATION notices to us, please send them to the customer (2) UNLESS YOU AND VERIZON AGREE service address on your latest bill. a Mobile to Mobile call during Night & Weekend HEARING. THE AMOUNT OR TERMS OF ANY hours, your allowance minutes will be used in the OTHERWISE, THE ARBITRATION WILL TAKE SETTLEMENT OFFER MAY NOT BE DISCLOSED PLACE IN THE COUNTY OF YOUR BILLING If you’re a Prepaid customer and we send following order: 1) Mobile to Mobile Calling, 2) TO THE ARBITRATOR UNTIL AFTER THE notices to you, they will be considered received Night & Weekend and 3) Anytime Allowance. ADDRESS. FOR CLAIMS OVER $10,000, THE ARBITRATOR ISSUES AN AWARD ON THE

18 1.800.256.4646 verizonwireless.com 19 • Data Services • Data Services: prohibited uses pressing Send, partial content may be delivered. result in your service being limited, suspended or Verizon Wireless charges you for all data and You may not use our Data Services for illegal You can control receipt of multimedia messages terminated for cause. Submitting misleading or content sent or received using our network purposes or purposes that infringe upon others’ using the “prompt mode” feature on your phone. inaccurate information to Verizon Wireless or a (including any network overhead and/or Internet intellectual property rights, or in a manner that Data-only plans: Text Messaging available at third-party provider, or misuse of your wireless Protocol overhead associated with content sent interferes with other users’ service; that violates standard rates. For some PC Card, ExpressCard, device, with the intent to defraud, cause harm or or received), as well as resolution of Internet trade and economic sanctions and prohibitions USB Modem, Mobile Hotspot and Mobile wrongfully obtain anything of value may also Protocol addresses from domain names. Sending as promulgated by the departments of Commerce, Broadband Built-In notebook/netbook devices subject you to civil and criminal penalties. or receiving data using a virtual private network Treasury or any other US government agency; and tablets, if you don’t utilize VZAccess Manager • Push to Talk Plus (VPN) involves additional VPN overhead for which that interferes with the network’s ability to fairly (or an SMS-capable connection manager), you Push to Talk calls take place only between you will be charged. Please note that certain allocate capacity among users or that otherwise will be billed for text messages that are sent to Verizon Wireless subscribers with this add-on. applications or widgets periodically send and degrades service quality for other users. you, but you will not be able to receive them. Best performance: For the best Push to Talk receive data in the background, without any Examples of prohibited usage include: (i) server When using some Mobile Hotspots, you must be action by the user, and you will be billed for devices or host computer applications that are performance, all callers on a Push to Talk session connected via the provided USB cable to receive must have a device that supports EV-DO Rev. A such data use. Applications may automatically broadcast to multiple servers or recipients such text messages; if you are connected via Wi-Fi re-initiate data sessions without your pressing that they could enable “bots” or similar routines and receive EV-DO service. Smartphones should using one of these devices, you will be billed for be connected to LTE network for best performance. or clicking the Send or connect button. Data (as set forth in more detail in (ii) below) or text messages that are sent to you, but you will sessions automatically terminate after 24 hours. otherwise degrade network capacity or A Push to Talk call is terminated by pressing End not receive them. Messaging Block is available or after 15 seconds of inactivity. A data session is inactive when no data is being functionality; (ii) “auto-responders,” “cancel- upon request. transferred. Data sessions may seem inactive bots,” or similar automated or manual routines General use: While you are on a Push to Talk call, while data is actively being transferred, or may that generate amounts of net traffic that could Optional services terms and conditions voice calls will go directly to Voicemail for 3G seem active when the data is actually cached disrupt net user groups or email use by others; • Messaging programs basic devices. When you are on a voice call, you and data is not being transferred. If you have a (iii) generating “spam” or unsolicited commercial Messaging programs use unique five- or six-digit can’t receive a Push to Talk call. You can’t prevent data-only plan and use voice service, domestic or bulk email (or activities that facilitate the numbers, called “short codes.” They are provided others from adding your number to their Push to voice calls will be billed at 25¢/minute. dissemination of such email); (iv) any activity by third parties, and we are not responsible for Talk contact list. We are implementing optimization and transcoding that adversely affects the ability of other users any content, information or services provided Only one person at a time can speak during Push technologies in our network to transmit data files or systems to use either Verizon Wireless’ by third-party services through these programs. to Talk calls. in a more efficient manner to allow available services or the internet-based resources of The programs and opt-in requirements vary. Short When you use your phone keypad to make a Push network capacity to benefit the greatest number others, including the generation or dissemination codes, whether sent or received, may be subject to Talk call, you must enter the 10-digit phone of users. These techniques include caching less of viruses, malware or “denial of service” attacks; to standard messaging charges. number of the called party. data, using less capacity and sizing the video (v) accessing, or attempting to access without To opt out at any time, send the words CANCEL, authority, the information, accounts or devices Presence information may not be available for all more appropriately for the device. The optimization END, QUIT, STOP or UNSUBSCRIBE to the Push to Talk contacts. The accuracy of presence process is agnostic to the content itself and to of others, or to penetrate, or attempt to applicable short code. To get more information, penetrate, Verizon Wireless’ or another entity’s information may be affected by the network the website that provides it. While we invest much including contact details for the third-party registration status of a Push to Talk contact. effort to avoid changing text, image and video network or systems; or (vi) running software sponsor, send the word HELP to the short code. files in the compression process, and while any or other devices that maintain continuous Some programs may be subject to additional • Verizon Roadside Assistance change to the file is likely to be indiscernible, the active internet connections when a computer’s terms and conditions. Verizon Roadside Assistance service is available optimization process may minimally impact the connection would otherwise be idle, or “keep No credits or pro-rating will be applied. for legally registered light passenger vehicles appearance of the file as displayed on your device. alive” functions, unless they adhere to (e.g., sedans, coupes, motorcycles, convertibles, For a further, more detailed explanation of these Verizon Wireless’ requirements for such usage, • Name ID SUVs, light-duty pickups, etc.). Coverage does not techniques, please visit verizon.com/about/ which may be changed from time to time. Some Verizon Wireless services allow customers include service of any kind on vehicles used for our-company/open-internet. We further reserve the right to take measures to determine how their names, mobile phone commercial purposes or using dealer tags. For to protect our network and other users from numbers and other personal information (“Name every line enrolled, you can only make four calls Check the terms of the Plan you selected to ID”) appear to the person receiving the call. determine if using your smartphone as a Mobile harm, compromised capacity or degradation in per year for Verizon Roadside Assistance service. performance. These measures may impact your Verizon Wireless does not prescreen Name ID Verizon Roadside Assistance services are Hotspot (Wi-Fi or tethering) requires an additional information that you submit when using these fee or is included as part of your service. service, and we reserve the right to deny, modify provided by Signature Motor Club, Inc. (in or terminate service, with or without notice, to services. To use these services, you must Data transfer amounts will vary based on California, Signature Motor Club of California, anyone we believe is using data plans or add-ons represent and warrant to Verizon Wireless that application. If you download an audio or video file, Inc.), subsidiaries of Allstate Enterprises, LLC, in a manner that adversely impacts our network. the information you provide is accurate; not the file may be downloaded in sections or in its an independent company contracted to provide intended to offend, impersonate, misinform or roadside assistance to Verizon Wireless customers. entirety; data charges will apply to the portion We may monitor your compliance, or other mislead others; and does not infringe or violate downloaded, regardless of whether you listen to subscribers’ compliance, with these terms and You can receive Verizon Roadside Assistance someone else’s rights or violate the law, rules or service two days after the feature is added. or watch all of it. You may access and monitor conditions, but we will not monitor the content regulations with regard to privacy, intellectual your own data usage during a particular billing of your communications except as otherwise property or otherwise. • International Long Distance period, including during the return period, by expressly permitted or required by law. (See You need International Eligibility to make verizon.com/privacy.) Customers may also be able to download accessing My Verizon online or by contacting software applications offered by unaffiliated international calls to most countries, but you can Customer Service. • Unlimited Anytime Minutes third-party providers that manipulate or “spoof” make calls to some North American destinations • Data Services: permitted uses Unlimited Anytime Minutes are for direct-dialed, the Name ID that appears to the person receiving without it. Additional surcharges may apply when You can use our Data Services for accessing uninterrupted live dialogue between two the call. Verizon Wireless does not prescreen the calling certain countries; see verizon.com/global the Internet and for such things as: (i) internet individuals. Broadcasts, chat and party lines, third-party applications that you may download. for details. browsing; (ii) email; (iii) intranet access (including auto-dialed calls, telemarketing and similar However, you should review any applicable • Plan and add-on discounts accessing corporate intranets, email and services are prohibited. third-party terms and conditions before You may be able to receive a monthly access individual productivity applications made available • Text and multimedia messaging subscribing to or using such services. discount based on where you work or through an by your company); (iv) uploading, downloading Check out verizon.com/support/terms/products/ Verizon Wireless has the right, in its sole discretion, organization with which you are affiliated. Unless and streaming of audio, video and games; and messaging.html for the Text and Multimedia to refuse to pass or to remove any Name ID otherwise noted, plans with a monthly access (v) Voice over Internet Protocol (VoIP). Messaging Terms and Conditions. Keep in mind information and to investigate reports of misuse, fee or monthly account access fee of $34.99 or that if you cancel a picture or video message after abuse or other violations. Such violations may higher and data add-ons $24.99 or higher when

20 1.800.256.4646 verizonwireless.com 21 added to such plans are eligible for discounts, Wireless Emergency Alerts may not be available You can try out our service for 14 days. box it came in to avoid being charged the value except for military and veterans discounts. on all devices or in the entire service area or if a You may terminate service for any reason within of your replacement device. If you have device Line-level access fees and data-only plans are subscriber is outside of the Verizon Wireless 14 days of activation. If you purchased a wireless protection, contact your provider to discuss not eligible for discounts. Please speak with a service area. For details on the availability of this device at a promotional price at the time of replacement options for a damaged device. Verizon Wireless Sales Representative, or your service and Wireless Emergency Alert-capable activation, you must return that wireless device These policies do not limit or supersede any organization’s telecom administrator, for more devices, please ask a Sales Representative or to avoid being assessed an early termination fee existing manufacturer’s warranties. information about discounts you may be eligible visit vzw.com/govalerts. of $175, or $350 if you purchase an advanced for. For information about our business programs, Security deposit device. You will be responsible for all applicable please speak to a Verizon Wireless Business You may have been asked to leave a security usage fees, prorated access charges, taxes, Specialist or call 1.800.VZW.4BIZ. deposit at the time you activated your wireless surcharges or other charges that accrued to your Billing for third-party services/warning to parents Account manager service. You are eligible to receive your security account through the termination date. If you paid and account owners: Many services and a security deposit, it may take between 30 and applications are accessible on or through wireless Sharing your account access deposit back at the end of one year of uninterrupted service, or upon termination of your service. Your 60 days to process the return of your security devices, including purchases of games, movies, Adding an account manager gives another person deposit. The charges for any service used on the music and other content. Some of these services access to your account information and authority deposit will automatically be refunded after one year, including interest, provided that you have account before the service termination date may are provided by Verizon Wireless. Others are to manage your account. Account managers can be applied against your security deposit. provided by third parties that may offer the option to perform all transactions except for: kept your account in “good standing” (this means that you paid your bill continuously for one year If you cancel your service after the 14-day period, bill the charges to your Verizon Wireless bill or other • Change account password in a timely manner). This refund may take up to but prior to the expiration of your minimum term, methods of payment. IF YOU CHOOSE TO HAVE • Add/change account manager three billing cycles to be processed. Should you you will be responsible for all of the above- THIRD-PARTY CHARGES BILLED ON YOUR Wireless safety and assistance be disconnected at any time during the first year mentioned charges, including the early ACCOUNT, ANY CHARGES INCURRED FOR THESE SERVICES WILL APPEAR ON YOUR Important information on radio frequency for lack of payment, you forfeit any interest termination fee. accrued during that time frame. If you terminate VERIZON WIRELESS BILL IN THE USAGE AND emissions and responsible driving PURCHASE CHARGES SECTION UNDER You can find important and useful information your service but have not paid your final bill, the Connecticut customers only deposit will be applied to your account, and you “PURCHASES FROM OTHER VENDORS.” USE on radio frequency emissions and responsible If you have any questions about your bill or CARE WHEN ALLOWING ANOTHER PERSON, driving in our stores, in the Important Consumer will receive any remaining funds. If your service concerns about your service, please call is terminated after the initial 14-day return and INCLUDING A CHILD, TO USE YOUR DEVICE OR A Information brochure included in your equipment Customer Service at 1.800.922.0204 or dial *611 DEVICE ON YOUR ACCOUNT. You are obligated to box and on our website. Visit verizon.com and exchange period but before the end of your from your wireless phone. minimum term, your deposit will be applied pay all charges incurred by you, any other user of click on the links at the bottom of the home page. If we cannot resolve your issue, you have the your wireless device or any user of a device on your against the early termination fee in addition to any option of contacting the Department of Public Location information outstanding balance before a check is processed. account. VERIZON WIRELESS OFFERS A FREE Your wireless device can determine its (and Utility Control (DPUC): BLOCK FOR ALL BILLING OF THIRD-PARTY your) physical, geographical location (“Location 4G LTE device not purchased from Online: www.ct.gov/PURA SERVICES AT VERIZON.COM/MY-VERIZON. Based Services” or LBS) and can associate your Verizon Wireless Phone: 1.860.827.1553 device’s physical location with other data. You You may activate any 4G LTE device that has been certified by Verizon Wireless to be compatible Mail: Connecticut PURA 10 Franklin Square have the ability to enable or disable access to New Britain, CT 06051 such services. By enabling location settings on with our 4G LTE network, including devices not your device, you are permitting applications on purchased directly from Verizon Wireless. If you did your device to use LBS through software, widgets not purchase your device from Verizon Wireless, Experiencing a problem with your device during or peripheral components you choose to please be aware that certification of a device the manufacturer warranty period? download, add or attach to your wireless device for use on the Verizon Wireless network does If you’re having a problem with your wireless or through web access, messaging capabilities not mean that Verizon Wireless has made any device, just contact Verizon Wireless toll-free at or other means, and you are authorizing Verizon determination as to the function, call quality or 1.866.406.5154 from a landline phone. We’ll Wireless to collect, use and disclose your other functionality provided by the device. The diagnose the issue with you right over the phone. Location Information as appropriate to provide device provider is solely responsible for the If we can’t resolve the problem and it is caused by you with any location services that you enabled. representations of its product function, functionality, a manufacturing defect within the warranty period To limit potential unauthorized access to your pricing and service agreements. Verizon Wireless provided by the manufacturer in the packaging Location Information, Verizon Wireless offers does not in any way warrant that the certified when the device was originally purchased from various mechanisms and settings to manage device (a) will operate or operate without error on Verizon Wireless or an authorized retailer, we’ll access to location data. You should review each the network (including the network of any other send you a Certified Like-New Replacement application’s settings to determine whether you carrier accessed while roaming or otherwise) or (either a like unit or one of comparable quality) want to enable LBS for that application. with available Verizon Wireless branded products right to your door. For tablets, we will send your and services; (b) will operate without the need for replacement after you return your tablet in the FCC rules and regulations periodic upgrades or modifications to the certified shipping box we send you. Certified Like-New The Federal Communications Commission (FCC) device; (c) will operate indefinitely on the network; Replacements will carry the remaining warranty requires that wireless phones be operated in (d) will not be subject to service disruptions or period from the original wireless device, or 90 accordance with FCC rules and regulations and interruptions due to government regulation, days, whichever is greater. Once you receive your under supervision of the licensee. system capacity, coverage limitations, radio replacement device, you must return your defective FCC notice regarding transmission of Wireless signal interference or other anomalies; or (e) will device within 5 days. If you do not return your Emergency Alerts (Commercial Mobile Alert not be adversely affected by network-related defective device or if you return a device that has Service) modifications, upgrades or similar activity. Also, been subjected to neglect, misuse, liquid damage, Verizon Wireless has chosen to offer Wireless you should contact the device provider from whom software alterations or unreasonable wear and Emergency Alerts within portions of its service you purchased the device for questions about its tear, you will be charged up to the full retail price Verizon Wireless Plans, Rate and Coverage Areas, area, as defined by the terms and conditions of operations and capabilities. Verizon Wireless of your replacement device, which may be in rates, agreement provisions, business practices, its service agreement, on Wireless Emergency representatives may not be able to troubleshoot excess of $500. If your device has incurred procedures and policies are subject to change as Alert-capable devices. There is no additional operational difficulties encountered with devices damage not covered by the manufacturer’s specified in the Customer Agreement. charge for these Wireless Emergency Alerts. not purchased from Verizon Wireless. warranty, return your replacement device in the © 2021 Verizon

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