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300 S. Main Street Blacksburg, Virginia 24060 Phone: 540-443-1005 : [email protected] Web : www.blacksburg.gov

TITLE BROADBAND OVERVIEW COMPETITIVE OVERVIEW

1. Who are the local service providers / incumbent providers of significance?

Comcast Biznet

Verizon Citizens

Allpoints GoGig Broadband

Access Wide Open 3 Blacksburg

Shentel

2. What is the local reach / what are the service zones for each competing provider?

All providers listed above are providing service within town limits. The extent of each provider’s existing service varies from full coverage in some neighborhoods to none in others.

Refer to (Appendix A and Appendix B) for internet upload and download speed results.

1 www.blacksburg.gov/broadband 3. What services are offered by each provider, and at what price?

COMCAST* BIZNET *

Internet with speeds Business internet with Internet with speeds up from 25MB download custom solutions (pricing to 15MB download ($30) ($40) with phone and dependent on services) with phone and HDTV HDTV available ($45 and bulk internet for available ($80 bundled). bundled) internet residential communities/ package offering speeds multi-dwelling buildings. up to 150 MB.

CITIZENS GOGIG ALLPOINTS BROADBAND

Business internet with Internet with speeds up Uses a hybrid fiber and custom solutions (pricing to 10MB download ($55). fixed- network. dependent on services) Internet with speeds up and bulk internet for to 10MB download( $59). residential communities/ multi-dwelling buildings.

ACCESS MEDIA 3 WIDE OPEN BLACKSBURG Provides This company provides 250MBPS - 1GB Provides internet service voice, internet, and TV in symmetrical to some Blacksburg tenant based properties. internet to the home businesses. in several Blacksburg neighborhoods ($75)

* Comcast and Verizon are the only two providers offering consistent town-wide residential service. The others are providing services in limited areas or within private complexes.

www.blacksburg.gov/broadband 2 4. What is the general perception locally of these companies as service providers? (e.g. frustration due to outages, deep local roots, etc.)

Biznet, GoGig, and Wide Open Networks are “locally grown” providers. Citizens is the ILEC for Floyd County. They entered the Blacksburg market with the installation of the middle-mile backbone; their approach is to provide services under contract at a business’ initiation rather than market expansion given the fact that they are a cooperative owned by Floyd County residents and focused on their owner-market. These providers are generally perceived as offering decent service at typical prices.

National providers Comcast, Verizon, and Shentel operate in the Blacksburg market much as they do elsewhere. The high-speed services offered in other markets around the country are not available in Blacksburg and the companies apparently do not intend to offer these services locally in the near future, unless a customer pays the full cost of upgrades and installation. The general perception could be compared to that found elsewhere – value of speed and service is not equal to the cost; speeds are typically lower than the suggested in a package; customers are obligated to term contracts and expensive connection costs.

Outages are not commonly identified as a source of frustration. Slow speeds and lack of available high- speed, (15 MB is the typical maximum download speed available), service are common complaints of existing service. Areas of new residential development cannot get fiber service choices and some can only rely a wireless service. MUNICIPAL ASSETS 1. What, if any, municipal fiber assets are available for use? The town is currently evaluating the extent to which its fiber assets would be available for use by providers. As mentioned previously, middle-mile backbone is available for lease from Citizens. An agreement with Virginia Tech and/or Mid- to lease their fiber may be available.

What, if any, municipal fiber assets If lit, what services and capacities are available for use? are available? There are about 34 route miles of fiber available Services and capacities vary due to specific within the town’s boundaries. See the Blacksburg strand counts in specific locations, franchising Fiber and Other Assets map (Appendix C) for agreements, aerial use, etc. specific locations.

If dark, what are the available Please provide relevant maps strand counts? detailing routes and possible splice According to the calculations, there would be points. about 542 strands of available fiber within the The Fiber and Other Assets map (Appendix C) town’s boundaries. identifies the town’s fiber assets, the middle-mile backbone operated and brokered by Citizens Cooperative, POPs, and potential data centers, as well as town properties that may be available to lease space for fiber equipment.

2. What existing municipal conduit is available for use? Please provide any pertinent maps and access details/terms.

Please refer to the Fiber and Other Assets map (Appendix C) for illustration of available conduit.

www.blacksburg.gov/broadband 4 3. What, if any, existing municipal network facilities (e.g. data center[s]) are available for use?

Citizen’s Cooperative has middle-mile fiber available within the town. There are possible data centers that could be available to use, please see the Fiber and Other Assets map (Appendix C) for specific locations.

4. What existing municipal properties or facilities are available for network components (cabinets/pedestals/electronics), equipment storage, and vehicle storage? Please provide any relevant maps and access details (leases, RFPs required, etc.). Please refer to the Fiber and Other Assets map (Appendix C) for illustration of town properties that could be available for network components.

5. Has any fiber engineering work for network segments not yet completed been conducted to date? If so, please provide existing work and diagrams that may be of relevance.

The Fiber and Other Assets map (Appendix The town is building fiber to the traffic C) details two miles of future fiber the town signals in the town. This is to improve the is planning to develop. network for our transit bus fleet. Five signals are connected and nine more are anticipated in the next 12 months; final build out will cover 26 signals.

One new building will be added add to the Most of the fiber network for the town is single town fiber network, at our public cemetery. path with no diverse path. The town is in the process of planning diverse path fiber to give the network fiber diversity and business continuity. Conduit is being added to some of the town’s public road, sidewalk and other projects as they are built.

www.blacksburg.gov/broadband 5 6. Please describe how you might provide up to date regarding homes/businesses/other locations that can be serviced with fiber (e.g. land parcel/address data).

The Town of Blacksburg has resources indicating homes, businesses, and other locations that can be serviced with fiber. Please see the attached Land Use Maps (Appendix D and Appendix E) for current land use in the town. Information is updated twice a year on the town’s GIS site. https://www.webgis. /va/Blacksburg.

When seeking more current information in between updates, providers are encouraged to contact the GIS Manager, Katherine Smith, for GIS data files at [email protected].

7. Please list any known middle mile/connections to POPs and data centers within the municipality. Data centers within the municipality include the Blacksburg Municipal Building, Virginia Tech Network Services, Blacksburg Transit and Brush Mountain (private). Please see the Fiber and Other Assets map (Appendix C) for details.

www.blacksburg.gov/broadband 6 DEMOGRAPHICS AND POPULATION 1. Please provide any available density, population and economic data (e.g. income, home value) by street/ neighborhood.

Blacksburg’s total population is estimated at 43,000 within 19.7 square miles of town limits, part of the 94,000 residents in Montgomery County. Virginia Tech’s combined undergraduate and graduate student enrollment on the Blacksburg campus is 29,000 with approximately 9,000 living on campus and 20,000 living off campus. Population counts include students identifying Blacksburg as their primary residence, but it isn’t possible to estimate how many do so. This can skew data when determining household income. The US Census median household income is $29,271; but the family median household income is $78,832. The percent of residents with a bachelor’s degree or higher is 69%; 96% have a high school diploma or better.

The town has over 15,000 housing units. One-third are single-family and one-third are apartment buildings of 10-19 units. Over half of the owner- occupied residences (2,500) are valued between $200,000 and $500,000.

Please see demographics chart for home value and density and the Density by Block Group map. (Appendix F and Appendix G).

www.blacksburg.gov/broadband 7 2. Please provide any available data on population and age trends that may be available. Blacksburg has experienced a more than 7% growth in population from 2000 to 2010. This growth, at a positive rate in all age brackets, is expected to continue. Virginia Tech’s presence ensures a stable population of four-year college students along with a robust graduate and post-graduate population. In the next five to six years Virginia Tech plans to grow its enrollment an additional 5,000 undergraduate students. The graduating class of 2019 is already slated to be the largest in Virginia Tech’s history.

3. Please provide a general map detailing town and neighborhood boundaries. The Blacksburg Land Use Maps (Appendix D and Appendix E) show the general distribution of the neighborhood types throughout the town as well as employment and commercial areas.

www.blacksburg.gov/broadband 8 REGULATORY INFORMATION

1. Policies/plans for permitting: please describe your anticipated process and turnaround time if faced with a large number of permit applications. How would the process work? Service providers typically sign a licensing or franchise agreement with the town before submitting applications for a large number of permits. Details on this process are addressed in question #3. All street closures and excavation permits must be approved five days before work begins. a) for microtrenching / is it allowed? The town allows micro-trenching. Once a franchise or licensing agreement is in place with the town (see question #3), review time for permits would be significantly reduced – turnaround time is measured in days (currently about 3 to 5 days with existing providers). This process requires a completed application with an illustration of work to be done and staff review before approval. To have a permit in place before work begins, it is recommended that an application be submitted no less than 10 days before your scheduled start date. b) for installing conduit Once a franchise or licensing agreement is in place with the town, review time for permits would be significantly reduced – turnaround time is measured in days (currently about 3 to 5 days with existing providers). This process requires a completed application with an illustration of work to be done and staff review before approval. To have a permit in place before work begins, it is recommended that an application be submitted no less than 10 days before your scheduled start date. c) for poles The Town of Blacksburg does not own or control any or utility poles. Most of the telephone poles in the center of town are owned and controlled by Virginia Tech Electric, a subsidiary of Virginia Tech. The majority of poles not owned by Virginia Tech Electric are owned and controlled by Appalachain Power Company.

www.blacksburg.gov/broadband 9 2. Pole stock information: please outline: a) What utility/ poles are available for use We recommend contacting the pole owners - Virginia Tech Electric and Appalachain Power Company - to determine what poles may be available for use. b) Maps/details on the location of each See the attached Light Poles map (Appendix H) for locations. b) Details regarding the condition of each The town does not have information on the condition of each pole.

3. What franchise agreement(s) are anticipated to be necessary to: a) Offer services within municipal boundaries? A franchise agreement is the most likely arrangement to offer telecommunication service within municipal boundaries. This agreement will address the work anticipated for the project, including any preliminary plans, right-of-way, street closures, excavations. Town staff will work with a provider to draft a franchise or licensing agreement which will require Town Council’s approval. This process takes about three months to complete. b) Offer IPTV services within municipal boundaries? A franchise or license agreement is likely required to offer IPTV video service within municipal boundaries, under the discretion of the Town Attorney. Additionally, the scope of services provided will likely have an impact on whether a franchise agreement or license agreement will be required. Licenses are typically dealt with services that include a smaller scope, while franchise agreements typically deal with more comprehensive scope. Town staff will work with a provider to draft a franchise or licensing agreement which will require Town Council’s approval. This agreement will address the work anticipated for the project including any preliminary plans, right-of-way, street closures, excavations. Franchise agreements take about three months to complete; licensing agreements require less time.

www.blacksburg.gov/broadband 10 4. Is there any existing infrastructure within the town that is not under control of the municipality, but might still be available for use? Existing infrastructure that might be available for use includes, but is not limited to, Citizen’s Telephone, Shentel, Zayo, Comcast, Verizon, Level 3 Communication, Mid Atlantic Broadband, nTelos/ Lumos.

5. Please provide encroachment agreements for: a) Town streets Encroachment on town streets would be addressed in the franchise/licensing agreement. Requirements for work impacting local streets can be found within the Blacksburg Municipal Code found here Blacksburg Town Code, starting at Section 21-301. Any code requirements would be addressed in the franchise/licensing agreement. b) State streets (if applicable) The town does not maintain any state roads. Those within town limits include Route 460 and Virginia Tech’s campus roads; these are maintained by VDOT and would be subject to their regulations.

6. Please detail any state laws that may have an impact on buildout. None to note

A joint survey between the towns of Blacksburg and Christiansburg, Montgomery County, New River Regional Commission, Montgomery County Chamber of Commerce, and the Blacksburg Partnership was created to determine how residents and businesses feel about their current internet service. The localities are considering how they can create efficiencies and reduce costs for providers as well as determining local broadband need. To review the survey results please see Appendix I.

www.blacksburg.gov/broadband 11 TITLE APPENDICES APPENDIX A - INTERNET UPLOAD SPEED RESULTS Town of Blacksburg Internet Upload Speed Test

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elle Rd 0120.5 Miles nn s Je Hu s ff Ln a yp B Map prepared by NRVPDC, 2014, Sources include: 60 Town of Blacksburg, Accelerate Virginia, Census 2010 4 Ellett Rd Legend Road Center Line Upload Speed (Mbps) Population by Census Blocks Town Boundary 0.13 - 2.84 0 Units Per Apartment 2.85 - 6.37 1 - 67 0 - 72 6.38 - 11.49 68 - 221 73 - 173 11.50 - 32.94 222 - 611 174 - 302 32.95 - 94.91 612 - 1153 303 - 812 1154 - 5322 813 - 1728 APPENDIX B - INTERNET DOWNLOAD SPEED RESULTS Town of Blacksburg Internet Download Speed Test

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October 14, 2014 US 460 Bypass

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South Main St. Multi-Unit Residential Neighborhoods k Emergency Services Jennelle Rd. Commercial Areas ^ Public Buildings Employment Areas G Hospital Blacksburg Town Limits X Quarry

Town of Blacksburg, E&G Dept., printed October 14, 2014 APPENDIX F - HOME VALUE AND DENSITY Total TotalHousing TotalOccupied MedianHousehold MedianHome Population HousingUnit #CensusTract BlockGroup AreaSQMI Population Units HousingUnits Income Value Density Density 1 Tract201 BlockGroup1 1215 4 0 0 0 1047 3 1.1604 2 Tract202.01 BlockGroup1 484 0 0 0 0 266 0 1.8183 3 Tract202.02 BlockGroup1 2140 196 196 99113 289900 11856 1086 0.1805 4 Tract203 BlockGroup1 826 874 756 62742 224000 4811 5090 0.1717 5 Tract204 BlockGroup1 536 1051 954 9940 0 348 682 1.5401 6 Tract205 BlockGroup1 1114 181 181 53403 0 8806 1431 0.1265 7 Tract206 BlockGroup1 3162 326 277 19479 0 55571 5729 0.0569 8 Tract207 BlockGroup1 1364 1147 1019 25781 116700 9552 8032 0.1428 9 Tract201 BlockGroup2 7581 465 327 88295 281700 252 15 30.1213 10 Tract202.01 BlockGroup2 1370 745 655 106438 338800 217 118 6.3252 11 Tract203 BlockGroup2 2240 442 347 17891 0 32 6 69.9823 12 Tract204 BlockGroup2 2126 526 446 12100 0 541 134 3.9284 13 Tract205 BlockGroup2 1452 429 335 117411 267100 178 53 8.1429 14 Tract206 BlockGroup2 921 399 399 12212 0 6946 3009 0.1326 15 Tract207 BlockGroup2 1032 252 204 138824 349600 12949 3162 0.0797 16 Tract202.01 BlockGroup3 2596 678 566 22071 115400 36461 9522 0.0712 17 Tract203 BlockGroup3 925 519 519 10969 182700 7312 4103 0.1265 18 Tract204 BlockGroup3 1431 720 622 11229 0 6010 3024 0.2381 19 Tract205 BlockGroup3 1916 617 511 9838 233300 6229 2006 0.3076 20 Tract206 BlockGroup3 1507 371 371 27721 210000 10643 2620 0.1416 21 Tract207 BlockGroup3 1167 707 707 16411 282800 1959 1187 0.5958 22 Tract202.01 BlockGroup4 283 816 717 34648 274200 858 2474 0.3298 23 Tract203 BlockGroup4 737 817 817 114141 304500 4366 4840 0.1688 24 Tract204 BlockGroup4 1368 1337 1161 85341 311400 4290 4193 0.3189 25 Tract205 BlockGroup4 2034 518 506 38370 278800 5652 1439 0.3599 26 Tract207 BlockGroup4 2426 609 557 22356 215600 7063 1773 0.3435 27 Tract202.01 BlockGroup5 702 655 545 25977 478600 1529 1427 0.4591 28 Tract203 BlockGroup5 903 596 507 32156 239800 233 154 3.8724 29 Tract204 BlockGroup5 1638 500 422 38556 171400 1773 541 0.9238 30 Tract203 BlockGroup6 932 1140 1101 37587 207900 207 253 4.5095

*ReflectsdemographicdatafromblockgroupsthatdonotperfectlycorrespondwiththeTownofBlacksburgboundary. SomeblockgroupsonlysharedasmallportionoftheTownofBlacksburgboundary,butdemographicdatawascounted fortheentireblockgroup.Thiswillresultinslightinflationofdemographicstatistics. *Densitycalculationspersquaremile. APPENDIX G - DENSITY BY BLOCK GROUP MAP Blacksburg Population Density by Block Group 21 9

18

19 20 15

17 16 10 23 12 11 13 22 26 14 24

2 1 29 5 25 4 3 6 460 28 7 ¤£ 27

Population Density 30 Per Sq. Mile 8 52 - 626 627 - 1,244 1,245 - 4,554 4,555 - 9,222 9,223 - 59,914

Block Group Boundary *Census Block Group & Tract Roads legend can be referenced on the seperate attached sheet. 010.5 Map created by NRVRC, 2016. Data Sources: VGIN - Blacksburg Boundary, Roads ¤£460 Town of Blacksburg - Building Footprints Miles Census - Block Groups ¯ APPENDIX H - LIGHT POLES MAP N MAIN ST

US HWY 460(BYPASS) W

MEADOWBROOK DR

N MAIN ST

TOMS CREEK RD

TOMS CREEK RD

SHADOWLAKE RD

PATRICK HENRY DRIVE

N MAIN ST

HARDING AVE GLADE RD

GLADE RD

N MAIN ST

PRICES FORK RD

PRICES FORK RAMP

E ROANOKE ST PRICES FORK RD

S MAIN ST

S MAIN ST

US HWY 460(BYPASS) E

S MAIN ST

S MAIN ST

Legend

AEP VA Tech Electric Virginia Tech Campus & properties Miles 00.510.25 Note: Virginia Tech Electric Poles provide by Virginia Tech Electric, 2010 AEP poles field collected by Town of Blacksburg Data may not reflect a complete inventory.

Light Pole Locations Blacksburg GIS Services July 7, 2016 APPENDIX I - SURVEY RESULTS Broadband Consumer Survey Results February 21, 2017 Survey Goals

 Understand broadband needs as identified by residents and businesses.  Collect data on internet users’ behaviors, challenges, wants and needs for broadband access and speeds Participation Across the Localities  Survey responses  Blacksburg n=755  Christiansburg n=852  Montgomery County n=207  Survey opened on October 21, 2016  Press coverage that same day in the Roanoke Times  Closed survey December 30, 2016  Publicized through stakeholders’ and communication outlets Respondent Profile #(! )' #'' ! ')& %&$%&(, $+#&.;0BE $+#&. $&  # :0?E ! ')&.#$#2 (& &' #(.?0=E 4%&(2( " &' #(5. )!!2( " =0=E &' #( ()#(. 4#$#2 :@0:E '()#(5. ?@0@E Respondent Profile

'%$##( )!!2( "&' #(4#$#2'()#(5 ?@0@E =B? ()#( :@0:E :;> $&  #! ')&.#$#2&' #( ?0=E =@ )' #''$+#& ;0BE ;: #(!%&$%&(,$+#& :0?E :; (&4%&(2( "&' #(5 =0=E <; Respondent Profile

 How important is internet access?  Very important – 83.4%  Somewhat important – 15.4%  38% have children under 18 in the home  43% use internet for school and job training Top 10 Uses of an Internet Connection Blacksburg - Current       2" ! =;@ $ $*& #(&#(4 5 @A $%% # =9B $'( #,$)&+' ( @A +' =9B !"  # ?? $)#( #1# #  $1")' '(&" # <@; & # # >? $ !"  9 )( $# <>A #! #$!!$&( $# =B &#'&& #( !' < '& <:B &$*  #$#2! #'!' A <:9 @? &#'&& #( !' < '& <:B ;B> >@ $& ($" <:@ ;@; ?= How many devices? Internet at what cost?

  $#($"&,  Respondents are paying between     ! ')& & '( #')& $)#(, $30 and $99 a ?3 B <>E ==E ;BE ;AE <:E range

:93 :> ;@E ;9E :BE Access, Providers

! ')& ! $"?9E  &!'';9E  :AE $#($"&,$)#(,  ;@E  &!'';?E ! $";;E  Blacksburg n=658  Christiansburg  Montgomery County  Comcast – 68% n=774 n=186  Verizon - 41%  Verizon – 18%  Shentel - 59%  Verizon - 19%  Comcast - 16%  Shentel - 14%  All Points - 15%  All Points - 14% Provider services satisfaction/dissatisfaction

 Majority of customers are $##( $#($$'!$+1#$( somewhat to very satisfied #$)#+ ( ;B0@E with speed and reliability, but not with service and & ($$  ;:0AE support &*  ')#&! ! ;90AE  Dissatisfied customers $$&)'($"&'&*  :>0AE identify specific reasons for  $(# !')%%$&( ?0?E dissatisfaction… &$!"'+ (" ! <0@E $( ''( '  :0>E How fast are we going? Not going faster than 3 MBps? Why?  Top 3 Reasons  Not available in my area - 45.2%  Too expensive – 33.3%  Not reliable/secure – 7.1%  In Blacksburg, 84 people (11%) answered this question. Business responses

)( $# #G:;9.A<&&' #2' & (,% !!,"%!$, #:2=%$%! )( $# 2:;

)' #''4>9F "%!$,'5 ' #+ ($"2 )' #''4'"!!H>9 ')' #'' "%!$,'5 Business responses Do you utilize a Virtual Private Network (VPN) for employees to work from home?









 ' $ $#$( #$+ ! ')& & '( #')& $#($"&,$)#(, Business responses: Finding skilled employees

$+  )!( ' (($ #"%!$,'+ ($"%)(&. '$(+&.# #(&#(' !!'&$"(!$!&-

$(  )!(   $"+(  )!(    &,  )!(  

    $#($"&,$)#(, & '( #')& ! ')& Business responses: Training employees

$+  )!( ' (($ ##%&$* (%%&$%& ( (& # #$&"%!$,' #$"%)(&.'$(+&.# #(&#(%%! ( $#'-

$(  )!(  $"+(  )!(   &,  )!(  

    $#($"&,$)#(, & '( #')& ! ')& What role for the Town? What changes are needed?  Question allowed open- ended responses  Most common themes #$)&"$&$"%( ( $## $ $& 2'%&$# ;A@ "$#%&$* &'

=9 $#6( #$+1#$$% # $#

$"%( ( $#$&)&&#( %&$* &'1%)! )( ! (,1%)! 2 <@ %& *(%&(#&' %' Fostering better broadband

 Provider engagement to promote corridors for higher bandwidth  Creating a website to host information collected  Expedite permitting, plan review, and inspections  Develop make-ready policies to facilitate deployment and installation of fiber infrastructure  Right-of-way management and data availability (parcels, etc.)  Evaluate viability of a conduit program Fostering better broadband

 Town Role  Public fiber lease program  Monitor and capture demand within the town  Communicate needs to providers  Internet Service Provider Role  Advising the Town on needs for and barriers to expansion and upgraded service  Service delivery to business and residential customers Next Steps

 Sharing results with stakeholders  Town of Blacksburg (February 21)  Chamber of Commerce (February 22)  Blacksburg Partnership (February 27)  Montgomery County (February 27)  Town of Christiansburg (February 28)  Providers meeting  To be scheduled in March Accessing the Survey

 Blacksburg’s survey available at  https://www.surveymonkey.com/r/Blacksburg Broadband Discussion +"                !     #

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 How many people can use your current internet connection at one time without any stalling, long waits for downloads, or other delays?  Average of 3. As few as none, as many as 15. )," $%               #

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