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• Videos and articles about mobile culture, tech trends and device tips • Insight into doing things with smartphones and tablets you didn’t know were possible • Details on the latest accessories and Verizon services • Information about terms and conditions, plans and devices

Data charges apply. Devices featured in this brochure are subject to change. Screen shots are simulated. Your GUIDE CON80220EN Plans, Coverage, Connectivity CONSUMER1113EN Countless Reasons. America’s largest 4g lte net work One Choice. Verizon 4G LTE and 3G Data Coverage Map. 4G LTE, covering over 95% of the US population. LTE (Long Term Evolution) is the gold standard for wireless technology worldwide. Verizon 4G LTE provides significantly increased speeds — up to 10x faster than 3G — so you’re more productive and responsive than ever. Download movies in minutes. Photos in seconds. Apps. Games. News. Life is better in real time. For an airport list, the most up-to-date list of 4G LTE markets and more information, visit verizonwireless.com/4GLTE See page 6 for Share Everything Data-Only pricing.

Important Map Information: This map does not guarantee coverage. This map depicts predicted and approximate wireless coverage and may contain areas with limited or no service. Even within a coverage area, many factors, including network capacity; your device; terrain; and proximity to buildings, foliage and weather may affect availability and quality of service. The coverage areas may include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot guarantee its accuracy. See verizonwireless.com/coveragelocator for additional information. Handset Banner Information “Extended Network” or “Roaming”: Included Features and Optional Services may not be available. For more details on 4G coverage, please visit verizonwireless.com/broadbandcoverage

verizonwireless.com 1 Additional Share Everything® Plans Information Plan minutes are for It’s the plan that revolves around you. domestic calls from within the Nationwide Step 1. Select any combination of phones and data devices, up to 10. Here’s what you get with your Rate and Coverage Area; Share Everything Plan: see map on page 8. See Monthly Line Access Devices • U nlimited Talk for all devices on your account. No page 17 for information (per device) more worries about overage charges. on Data Roaming. See • U nlimited Text2 to anyone in the US, Canada, Mexico, page 1 for Coverage $ Smartphones 40 Puerto Rico and the US Virgin Islands for all devices Areas for other services. on your account. Send as many text and multimedia For Additional Plan Basic Phones $30 messages as you want. Information, see page 21. • Shareable Data for up to 10 devices on your account. To add Canada or Mexico Choose which devices you’d like to connect, and then Minutes to your Share Verizon Jetpack® / USBs / Home Phone Everything Plan, see Connect / HomeFusion Broadband1 / $20 share your minutes, messages and data. 4G LTE Broadband Router • M obile Hotspot3 is included on all capable devices. page 5. Connect your device and share your data allowance Tablets $10 with multiple Wi-Fi–enabled devices.

Included with all plans: Connected Devices $5 • N o Domestic Roaming or Long-Distance Charges. Coverage not available everywhere. • C alling Features. Basic Voice Mail with Message- HomeFusion Broadband is available in select 4G LTE markets. Speak to a Sales Representative Step 2. Choose the amount of data to share, plus get unlimited minutes and messages for Waiting Indicator, Caller ID, Call Waiting, to learn more about the benefits and all devices on your account. 3-Way Calling, Call Forwarding and No Answer/ availability of HomeFusion Broadband. Busy Transfer. For more information on the Verizon 4G LTE Shared Shared Shared Monthly account Access • A ccess to personal email4 and corporate email5 Broadband Router with Voice, see page 14. 2 Minutes Messages Data (share with up to 10 devices) (using Exchange ActiveSync® or Lotus Notes Discounts apply to monthly access on eligible Traveler) is included with data allowance, if plans and features subject to restrictions. Unlimited Unlimited 500 MB $40* supported by your device. Data charges apply. Monthly Line Access is not eligible for discounts. Please speak to a Sales Representative Unlimited Unlimited 1 GB $50 for more information. How much data should i choose? $ 1  Unlimited Unlimited 2 GB 60 Customers with Verizon Wireless data devices Requires minimum data package of 10 GB. 2 Unlimited Messaging is for sending and Unlimited Unlimited 4 GB $70 average between 1 and 2 GB of data per month for receiving (i) text messages (also known each device. as SMS) and multimedia messages (also Unlimited Unlimited 6 GB $80 known as MMS) — including picture, video, Manage and monitor your usage: voice, audio, location, group and contact Unlimited Unlimited 8 GB $90 messages — in the United States; (ii) text and • To help you decide how much data you need, check multimedia messages sent via email; (iii) text $ out the Data Calculator at verizonwireless.com/ and multimedia messages with customers of Unlimited Unlimited 10 GB 100 wireless carriers on participating networks datacalculator in Canada, Mexico, Puerto Rico and the US * Data overage is $15 per 500 MB. • Log in to My Verizon Online and My Verizon Mobile Virgin Islands. Premium Messaging programs Data overage for plans with 1 GB or more is $15 per 1 GB. Need more than 10 GB of data? Add 2 GB for $10 by logging in to My Verizon at verizonwireless.com not included. to see your current usage, as well as past usage. 3 Wi-Fi encryption and Internet security • From your wireless device, dial #DATA (#3282) and measures are recommended (e.g., firewall Example: press the Call button/icon. software and current patches for operating systems and applications). • R eceive free usage alerts via text messaging and/or 4 Personal email includes popular Internet-based $ $ • 2 smartphones ( 40 each) 80 line access email to notify you when you’re nearing or have email accounts, including Yahoo!® Mail, AOL® exceeded your allowance. Mail, Gmail™, Windows Live®, Hotmail® and • 1 tablet $10 line access Verizon.net. + • Change your data allowance anytime without 5 Get access to server-based Corporate Email • 6 gigabytes (GB) of shared data with extending your contract or add monitoring — all at that connects using BlackBerry Enterprise Server, Good™ for Enterprise or a similar secure Unlimited Talk and Text $80 account access My Verizon. Need more ways to monitor and control connection for an additional $15 per month for + usage? Add Usage Controls for $499 per line monthly. each line accessing such email. $170 monthly access

2 1.800.256.4646 verizonwireless.com 3 Share everything plans add Canada & Mexico Get minutes to use in Canada and Mexico with your for basic phones Share Everything Plan. For accounts with only basic phones.

Included with all plans: 1,000 shared minutes for: Shared 700 • N o Domestic Roaming or Long-Distance Unlimited • Long distance3 from the US to Canada & Mexico Option4 Minutes minutes1 Charges. Coverage not available Canada/Mexico. everywhere. Airtime charges apply. Shared • Calls while in Canada/Mexico to Shared Minutes for – Unlimited • C alling Features. Basic Voice Mail with Messages numbers in the US, Mexico or Canada Long Distance and 1000 Message-Waiting Indicator, Caller ID, Call (coverage not available everywhere). Roaming Waiting, 3-Way Calling, Call Forwarding Shared – 500 MB2 and No Answer/Busy Transfer. Data Messaging rates: Monthly Account $ Access 15 • Text messages while in Mexico are Included with 700-minute plan: ¢ Monthly Account 50 per message sent (per recipient) • U nlimited National Mobile to ¢ Per-Minute Rate ¢ Access $40 $70* and 5 per message received. Text 35 Mobile Calling Minutes to call messages sent while in Canada are After Allowance other Verizon Wireless customers (includes line access for one basic phone) billed the same as when you’re in the US. from within the US. • Multimedia messages while in Mexico Data usage in Canada is $0.002/KB and in • U nlimited Night & Weekend Minutes and Canada are billed the same as Mexico is $0.005/KB. Night hours: when you’re in the US, plus global data For a data package to use in Canada and (Mon–Fri) 9:01 p.m.–5:59 a.m. Monthly line charges. See info at right for data rates. Mexico, see page 17. Weekend hours: Access $30 each (Sat–Sun) 12:00 a.m.–11:59 p.m. (per additional basic phone)

Additional Information Additional Information Plan minutes are for domestic Did You Know? For included features, see page 3. For Additional calls from within the Nationwide Unlimited Messaging Plan Information, see page 21. For more details, Rate and Coverage Area; see from the US to see the map on page 8 and the Important map on page 8. See page 17 for Canada and Mexico Information section in the back of this brochure. information on Data Roaming. See is included in your International Long Distance and airtime charges page 1 for Coverage Areas for apply for calls to countries other than Canada other services. For Additional Plan Share Everything Plan. and Mexico. Information, see page 21.

Example: Example:

• 500 megabytes (MB) of shared data with Unlimited • 2 smartphones ($40 each) $80 line access Talk and Text (includes one basic phone) $70 account access • 4 gigabytes (GB) of shared data with • Additional basic phone + $30 line access Unlimited Talk and Text in the US + $70 account access • 1,000 Shared Canada and Mexico Minutes $15 account access $100 monthly access +

$ For 700-minute plan, Pay As You Go messaging rates apply or pay $10 for 1,000 messages per line. See page 18 for details. Pay As You Go data rate is $1.99/MB and 165 monthly access applies to basic phones on plans without a data allowance. Personal email is available for an additional $5 per month for basic phones on the 700-minute plan.

1 Voice overage is 45¢ per minute. 2 Data overage is $15 per 500 MB. 3 Includes calls to wireless and landline phones. * Add one smartphone to this plan for $10 additional line access per month. 4 Requires International Eligibility. Option not available with the 700-minute Share Everything Plan.

4 1.800.256.4646 verizonwireless.com 5 Data-Only Plans 65 Plus Plans Share Everything plans for accounts with data-only devices. Unlimited National Mobile to Mobile Calling Minutes, available to customers 65 or older. Step 1. Select up to 10 devices.

Monthly Devices Line Access (per device)

Additional Information Jetpack / USBs/ HomeFusion For Additional Plan Broadband1 / $20 Information, see page 21; 4G LTE Broadband see roaming rates on page Router 17. For coverage details, visit verizonwireless.com/ broadbandcoverage or see Tablets the map on page 1. (includes $10 Mobile Hotspot)

Connected Devices $5

Nationwide 65 Plus Single-Line Two-Line Step 2. Choose the amount of data to share with all devices on your account. Plans Plan Plan

Shared Monthly Account Access For more information Data (share with up to 10 devices) on compatible data Monthly Access $2999 $5998 plans, go to Data overage is $15 per 1 GB. Need more than $ verizonwireless.com/ Monthly Anytime 4 GB 30 10 GB of data? Add 2 GB for $10 by logging in to 200 – My Verizon at verizonwireless.com nationwide65 Minutes For more information on the Verizon 4G LTE Shared Monthly Broadband Router with Voice, see page 14. – 450 6 GB $40 Anytime Minutes 1 Requires minimum data package of 10 GB. Data usage applies to Windows Automatic Updates and any other automatic updates. Go to $ No Domestic Roaming 8 GB 50 the Control Panel on your netbook/notebook and/or the settings for other software to control or Long-Distance Charges. updates manually. Additional 10 GB $60 Information Night & Weekend 500 – For included features, see Minutes Example: page 3. For Additional Plan Information, see page 21. Shared Night & $ Weekend Minutes – 1000 1 Jetpack 20 line access For more details, see the 1 tablet $10 line access map on page 8 and the National Mobile to + Important Information Mobile Calling Minutes Unlimited 4 gigabytes (GB) of shared data + $30 account access section in the back of $ this brochure. Per-Minute Rate After ¢ 60 monthly access Allowance 45

6 1.800.256.4646 verizonwireless.com 7 LET YOUR VOICE BE HEARD. Voice Coverage Area

Important Map Information: This map does not guarantee coverage. This map depicts predicted and approximate wireless coverage and may contain areas with limited or no service. Even within a coverage area, many factors, including network capacity; your device; terrain and proximity to buildings, foliage and weather, may affect availability and quality of service. The coverage areas may include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot guarantee its accuracy. See verizonwireless.com/coveragelocator for additional information.

Handset Banner Information “Extended Network” or “Roaming”: Included Features and Optional Services may not be available.

Mexico

8 1.800.256.4646 verizonwireless.com 9 flexible plans WITH NO ANN UAL CONTRACT Better plan choices in a way that works for you.

No Annual Contract. Pay for what you Auto Pay. Always stay connected. Flexible Data plans: want, when you want it. Enroll in Auto Pay, and your service No extra fees. No activation or reconnection will continue uninterrupted. Flexible Monthly Plans with no strings fees, and no overage charges. attached. No bills. No credit checks. International Services. Stay connected to more than 230 countries. See page Bring Your Own Device. Give life to an Data Plans for old device. Reactivate your basic or 3G 28 for more details. tablets & connected devices3,5 smartphone. No need to buy a new one. Data Monthly Eligible How Monthly Plans Work: Allowance Access Device Type Pay monthly and enjoy knowing exactly what you’re getting every month. Visit us at verizonwireless.com/prepaid 75 MB $10 Connected Monthly Plans Devices $ $35 Basic Phone Unlimited Text, Mobile Web and 500 Anytime Minutes1 250 MB 15

$50 Basic Phone Unlimited Talk, Text and Mobile Web 1 GB $20 $60 Smartphone Unlimited Talk, Text and 2 GB Data2

$70 Smartphone Unlimited Talk, Text and 4 GB Data2 2 GB $30 Monthly plans are available only on compatible devices. Mobile Web does not provide full web browsing. Unlimited Wi-Fi applies to eligible smartphone or data devices. Tablets, With 2 GB of data, you can ... How Daily Plans Work: 4 GB $40 Connected Send/receive 1,500 text-only Pay only on the days you use your phone. Choose a Daily or Minute plan to meet your needs. Devices emails, plus browse 1,500 web pages, stream music for 7 hours Daily Plans 6 GB $50 and stream standard-definition 6 Basic Phone Daily Minute Plan video for 5 hours. Go to Access verizonwireless.com/ $ 99 ¢ 1 99 – 10 GB $80 prepaidcalculator to figure out which plan will work for you. Mobile to Mobile Calling Unlimited Unlimited 25¢ with Verizon Wireless customers

Anytime Minutes Unlimited 10¢ 25¢ 4G LTE Speeds with Verizon Jetpack: Create your own Wi-Fi hotspot from virtually Text / Multimedia Messaging 2¢/ 25¢ 10¢/ 25¢ 20¢/ 25¢ anywhere. Connect your device and share your data allowance with up to 10 devices Mobile Web 99¢ per day 99¢ per day in 4G LTE coverage areas.4

Anytime Minutes for domestic calls only; excludes 411. Voice rates are per minute and messaging rates are per message sent (per recipient) or received. Mobile Web does not provide full web browsing. Data Plans for Verizon Jetpack5 If you have less than your plan fee at the time of renewal on the monthly plans, your rates are 25¢ per minute, 20¢ per text and 25¢ per multimedia message; Data $35 and $50 basic phone plan customers pay 99¢/day for Mobile Web, and $60 and $70 smartphone plan customers pay 5¢ per MB. Plan Length Access Allowance See page 8 for Coverage Area. Activation fee up to $35 may apply. Payments to your account are subject to applicable taxes and E911 fees. Domestic Roaming is 20¢ per minute. 1 If you have exceeded your monthly allowance of 500 Anytime Minutes, your overage rate will be 25¢ per minute. Week 250 MB $15 2 Data charges will apply for sending and receiving multimedia messages. All data usage will be deducted from your data allowance or charged at the overage rate. 5¢ per MB charged over your data plan allowance. $ 3 Available on select devices. Month 3 GB 60 4 Number of Wi-Fi connections is dependent on device model. Coverage varying by service, not available everywhere. See verizonwireless.com/bestnetwork for details. Verizon Jetpack® $ 5 Data Plans do not include Text Messaging or roaming. Data Plans for Tablets and Jetpacks are not available on all models. Month 10 GB 90 4G LTE Mobile Hotspot 6 Usage examples are estimates. Individual results will vary based on customer’s Internet usage patterns, among other factors. Downloads that buffer, such as streaming music and video, will bill for all of the data that has been downloaded, even though you may not have listened to or watched the entire download. MiFi® 5510L

10 1.800.256.4646 verizonwireless.com 11 network your house add home phone service Bring the Verizon 4G LTE network into your home for a fast Why pay for a separate phone provider when Verizon Wireless and seamless wireless Internet solution. can meet all your phone needs—including in your home?

HomeFusion® Broadband Home Phone Connect Harness the power of the Verizon Adding home phone service from 4G LTE network to get a lightning-fast Verizon Wireless is a great option Internet connection in your home. if you are looking to reduce your monthly home phone bill. With Verizon Wireless HomeFusion Home Phone Connect, bring your home Broadband lets you do more with the phone number to Verizon Wireless, or Internet: stream video, video chat, get a new one — the choice is yours. connect to online game networks, download/upload large files and more. It’s fast Internet service from Keep your existing home phone a company you can trust. • Home Phone Connect is compatible with your existing cordless or • Responsive service: Download a corded handsets. song in three seconds (average download speeds of 5–12 Mbps). HomeFusion Broadband Pricing • Continue to use your favorite Verizon Wireless voice calling • Connect multiple devices via the features like Voice Mail, Call included home router. Supports up to Monthly Monthly Rate After Waiting and 3-Way Calling. 20 Wi-Fi and four wired connections. Data Access Allowance • Installation included. No activation Allowance Eligibility to keep number varies. Service provides coverage fee. Installation takes two hours on 10 GB consistent with other Verizon Wireless devices at your location. average. No equipment charge with $ It is not equivalent to landline service. (15 GB for the 60 new two-year activation. first two months) • Register at My Verizon to manage 20 GB your data usage and alerts. Visit $90 $10/1 GB verizonwireless.com/myverizon (30 GB for the first two months) 30 GB $ (45 GB for the 120 Home Phone Connect Plan Options first two months) Plan Options Monthly Access HomeFusion Broadband can be added to your Share Everything Plan (10 GB minimum) for only $20. Unlimited Single-Line Additional Information In-Home Calling $20 For Additional Plan (with a Share Everything plan) Information, see page 31. HomeFusion Broadband is available in select 4G LTE markets. Speak to a Sales Representative to learn more about the benefits and availability of For Exchange Policy HomeFusion Broadband. $ 99 Information, see page 33. Two-year activation required. Early termination fee up to $350 applies. Caller Name ID 1 HomeFusion Broadband will not operate on the 3G network. HomeFusion Broadband provides a connection to the 4G LTE network, and then devices can connect to HomeFusion via Wi-Fi or Ethernet connection. HOME PHONE CONNECT

Learn more at verizonwireless.com/homefusionbroadband Learn more at verizonwireless.com/ homephoneconnect

12 1.800.256.4646 verizonwireless.com 13 internet & home phone Reliable Peace of mind Make life simpler with the Verizon 4G LTE Broadband Router With Verizon SureResponse®, you and your family can feel with Voice. confident and secure knowing help is just a call away.

• 24/7 access to a friendly, knowledgeable The Verizon 4G LTE Broadband Router SureResponse Care Agent. with Voice may be perfect for you if: • Lightweight, GPS-enabled2, water- • You’re looking to save money on your home resistant device. phone service—bring your current phone and • Easily connect with local emergency number with you. responders, businesses and family. • You currently have dial-up, satellite or limited • Secure website to locate device and broadband options. manage personal profile. • You want Internet and/or phone service you • The security of knowing your SureResponse Verizon 4G LTE can take with you. device is connected to America’s most Broadband router reliable high-speed wireless network. with voice

Features: A Verizon • You choose if you want to use the router for • Download speeds of 5–12 Mbps and Safeguards Product home phone service, home Internet or both. upload speeds of 2–5 Mbps. • Compatible with touch-tone phones (corded • Use as primary Internet connection or to All calls from your or cordless). provide backup when wired connection is SureResponse device SureResponse • Connect multiple devices (laptops, temporarily offline. are directly routed to the computers, game players) to the Internet • Data usage alerts sent by email. SureResponse Care Center. Monthly $30 Access via Wi-Fi or wired Ethernet. • Backup battery (for voice only) provides Calls to the Care Center are • Multi-screen display with data usage four hours of talk time and 32 hours of free of charge. Convenience 60 indicator, voice and data signal indicators, standby capacity.1 minutes are used when you Monthly convenience Allowance battery meter, voice mail count and more. request that the Care minutes

Center connect your call with Per-Minute Share Everything Plans a third party. Convenience Rate After 45¢ minutes begin once the Allowance Service Monthly Line Access convenience call is connected Data & Voice $30 to the call recipient and the Get Internet Access Added to your Share Everything Care Agent disconnects. and Unlimited Calling† Smartphone Plan $20 Data Only 1 Added to your Share Everything The Verizon 4G LTE Broadband Router with Voice may not be compatible with If the landline phone to which the router is connected requires external electric Get Internet Access† certain home security systems. Please check with your home security system power to operate, voice service (including the ability to make and receive 911 Data-Only Plan provider to confirm the compatibility requirements of your home security calls) will not be available during a power outage. $20 system. Not compatible with fax machines, DVR services, credit card machines, 2 Location availability is based on network coverage. Network details and coverage Voice Only medical alert services or some high-speed or DSL Internet services. Please maps are available at verizonwireless.com Get Unlimited Domestic Calling Added to your Share Everything contact your service provider to determine if Internet service is available as a Smartphone Plan standalone offering. SureResponse is provided by Verizon Wireless (VAW) LLC One Verizon Way Mail Code VC61N037 † Data is shared with other devices on your Share Everything Plan. Basking Ridge, NJ 07920

Learn more at verizonwireless.com/routerwithvoice To learn more, visit verizonwireless.com/sureresponse

14 1.800.256.4646 verizonwireless.com 15 Global Data global services With a low rate and the ability to get more data if needed, Global Data is easier than ever to use. Add the following feature to your domestic data plan to stay connected while traveling Get voice service in more than 220 countries and the globe.

data service in more than 205. GLOBAL DATA package

International Monthly Data Allowance Monthly Access Per Line Additional Data International Voice and Messaging From the US: $ $ Options (from the US) 100 MB 25 25/100 MB Use your own phone to call anywhere in Data allowance may be used in 120 countries worldwide. Data usage in countries not the world. Voice Voice rates as low as $ $ 48 Service 49¢ per minute included in the allowance will be charged at 0.02/KB ( 20 /MB). Global data options are International Long-Distance also available to use your smartphone as a tethered modem or Mobile Hotspot. Value Plan For $399 monthly access, you’ll get rates as 25¢ per recipient per text Pay As You Go Roaming ¢ Text ¢ low as 6 per minute, plus airtime, for calls Messaging message sent and 20 If you travel out of the country infrequently or for short periods of time, you may opt for from your Home Coverage Area. per text message received a Pay As You Go rate instead of subscribing to a data package. Pay As You Go data is International Messaging available in more than 205 countries. If you do choose Global Pay As You Go, turn data off in your device settings to avoid background data usage and associated charges. Text family and friends in more than 210 50¢ per recipient per countries. Or send multimedia messages Multimedia multimedia message sent Pay As You Go Roaming (includes picture, video, voice, audio, Messaging and 25¢ per multimedia location, group and contact messages) message received to people in more than 120 countries. Canada Mexico Other Available Countries Visit verizonwireless.com/wcms/global/ $0.002/KB $0.005/KB $0.02/KB international-messaging.html ($205/MB) ($512/MB) ($2048/MB)

GLOBal Voice and Messaging Please dial 611, call 1.800.922.0204 or contact a Verizon Wireless representative for details. Global * Options (OUTSIDE the US) Outside the US: One device. One number. One bill. Enjoy Voice Voice rates as low as ¢ convenient, reliable voice and data service Service 89 per minute For more details and for a full on select 3G and 4G devices in more than list of countries where data 205 countries.1 Use any Verizon Wireless ¢ services are available, visit phone in more than 35 popular countries 50 per recipient per text verizonwireless.com/global Text ¢ worldwide, including Canada, Mexico and Messaging message sent and 5 per select Caribbean and Asian countries. text message received To find out what you need in Global Value Plan order to stay connected Get discounted voice rates in more than on your next trip, go to 150 countries. Just $499 per line per month. Multimedia messaging verizonwireless.com/ Global Messaging Multimedia rates are the same as when tripplanner No time to call? No worries. Use your phone Messaging you’re in the US, plus global to send text and multimedia messages data roaming charges while traveling the world.

Global Travel Program Cellhire Rental Program While in the US, Canada, Puerto Rico and the US Virgin Islands, messages sent to Canadian, Mexican, Puerto Rican and US Virgin Island phone numbers are charged domestic rates per The Global Travel program is the The Cellhire Rental Program provides your Plan. perfect short-term solution for the traveler with the option of renting For a complete list of destinations, rates and coverage, visit verizonwireless.com/global the occasional or infrequent global a device and/or SIM if spending a before traveling. traveler who needs to stay in touch significant amount of time abroad. when traveling internationally. This This program is ideal when the See page 32 for more information. Visit verizonwireless.com/global

1 program is ideal when the travel travel duration is more than 21 Service may be restricted without notice. duration is less than 21 days. For days. For more information or to If you use a 3G device in destinations with NANP CDMA coverage, global voice and/or data roaming services will be immediately available at the rates applicable to those countries. In other countries, you must first meet International Eligibility requirements and may need to activate a SIM card for global voice/data roaming services. To see more information or to place an be transferred to Cellhire, contact supported countries and rates for services such as voice and messaging, go to verizonwireless.com/global order, contact our Global Services our Global Services Specialists at Puerto Rico and the US Virgin Islands are included in the 3G Data Coverage Area. Standard rates apply. Specialists at 1.800.711.8300. 1.800.711.8300.

16 1.800.256.4646 verizonwireless.com 17 optional Services pricing

Messaging Per-Use Rates Tones Price Price for Plans Without Unlimited Messaging Ringtones $299/Ringtone 20¢ per text sent (per $199/Ringback Tone/year recipient) or received Ringback Tones Texts (including Canada, Mexico, (plus 99¢/month subscription service) Puerto Rico and the US Virgin Islands) VZ Navigator® (Not all pricing options available on all devices.)

¢ 25 per multimedia message $999/line (basic phones) Multimedia Messages sent (per recipient) or Monthly Service or includes picture, video, voice, audio, location, group and received (including Canada, $499/line (smartphones) contact messages Mexico, Puerto Rico and the US Virgin Islands) Per-Day Service 99¢/line (good for 24 hours) Messaging Bundles1 1,000 text and multimedia messages for basic phones no subscription fee $ Maps (available on select phones) on 700-minute plan(includes picture, video, voice, audio, 10/month (data is charged per plan) location, group and contact messages) Voice Mail Unlimited text and multimedia messages (includes picture, video, voice, audio, location, group and see page 2 Basic Voice Mail no additional charge contact messages)

Integrated Messaging Visual Voice Mail3 Manage voice mail on-screen, $299/month Seamless messaging across your phone, tablet and PC instantly using My Verizon. Sync your messages between devices to no additional charge stay up to date however you read them. Verizon Roadside Assistance

Push to Talk Monthly Service $3/line

2 Push to Talk on PTT-capable smartphones no additional charge Detailed Billing Unlimited Push to Talk calling when added to a qualifying $199/month per line $5/month basic phone plan2 Printed detailed bill or available at no charge through My Verizon Family Safeguards and Controls Information Verizon FamilyBase™ $5/month per account 411 Search4 $199 per call Family Locator $999/month per account

Content Filters and Call & Message Blocking no additional charge

Name ID

Caller Name ID $299/month Text and multimedia messages are billed when received, whether or not you customers of wireless carriers on participating networks in Canada, Mexico, Puerto open them. Rico and the US Virgin Islands. Premium Messaging programs not included. 2 Not available with Canada or Mexico Plans. Some short codes carry premium charges, which you’ll be prompted to accept 3 Visual Voice Mail is a service that stores the password and Voice Mail messages before subscribing and sending. Opt out of a program by texting “stop” to the on the device. Messages will be available to anyone with access to the device. code. Additional charges apply for international messages. Nationwide Messaging Plans 4 Rates and features vary when in Extended Network or Roaming. 1 Messaging Bundles are for sending and receiving (i) text messages (also known as Plans designed specifically for deaf or hard-of-hearing customers include Unlimited Data usage applies to Tones, VZ Navigator, Family Locator, Visual Voice Mail and SMS) and multimedia messages (also known as MMS) — including picture, video, $ 99 Mobile Email, and will be charged according to your data package. Messaging to anyone on any network in the US, starting at 34 per month. Visit voice, audio, location, group and contact messages — in the United States; (ii) text verizonwireless.com/accessibility and multimedia messages sent via email; (iii) text and multimedia messages with

18 1.800.256.4646 verizonwireless.com 19 Your family. Your call. Customer Agreement & Help protect your family — and your peace of mind — with Verizon Family Safeguards and Controls. Important Information

Verizon FamilyBase Monitor and control your kids’ phone use with FamilyBase. Use Time Restrictions1 and the on-demand lock1,2; set up always-trusted or Additional Plan Information How can I check data usage for always-blocked contacts; and set voice and for Share Everything, Nationwide my data-only device? data limits. and Share Everything Data-Only Plans You can check your approximate unbilled monthly data usage for Content Filters Minimum Contract Term Each line requires a month-to-month or your data-only device through the This free service allows you to set boundaries two-year contract. following options:3 to help ensure your children can view only age- Activation/Upgrade Fees • VZAccess® Manager “Usage” button4 appropriate content from their wireless device. Activation Fee: $35 per line. • My Verizon or My Business Account Upgrade Fee: $30 per device when upgrading to a new device. Call & Message Blocking • Have your data-only device Early Termination Fees Stop unwanted callers and texters by The early termination fee is up to $175, or wireless number available and call blocking them from your phone or from up to $350 if your contract term results 1.800.922.0204 lines on your account. from your purchase of an advanced device (e.g., a smartphone or netbook). • Prepaid Mobile Broadband Visit our Verizon If you’re activating a Data-Only Plan or customers can check usage Verizon Support & Protection BASIC Safeguards and you’re on a month-to-month term, you through the VZAccess Manager Verizon Support & Protection Basic is a Controls community are not eligible for monthly access fee “Usage” button4 or by calling free application available to smartphone forum to get advice, discounts. 1.800.786.8419 customers. The security features included technical tips and new Taxes, Surcharges and Fees The market you’re in determines taxes, in Verizon Support & Protection Basic are ideas about using Once Prepaid Mobile Broadband provided by McAfee® and Asurion Mobile surcharges and fees, such as E911 and safeguards and gross receipt charges. As of October 1, allowance or expiration is reached, Applications to help protect your mobile 2013, they can add between 6% and 42% any session that is in progress will device from viruses, malware and other digital controls. Go to to your standard monthly access and verizonwireless.com/ end and any content that is being threats. It includes McAfee® SiteAdvisor®. To other charges. sent or received may be lost. For download, dial **VSP and press Send. familysafeguardsforum Monthly Federal Universal Service (15.6% of interstate and international telecom expirations, day = 24 hours, week = charges, as of October 1, 2013; varies 7 days, month = 30 days. Family Locator quarterly based on FCC rate), Regulatory Family Locator lets you locate family (21¢ per line for Share Everything and members by tracking their wireless devices Nationwide Plans; 2¢ per line for Share Everything Data-Only Plans) and from your computer or phone. Receive arrival Administrative (90¢ per line for Share and departure updates, or set schedule Everything and Nationwide Plans; 6¢ per updates to find out where family members’ line for Share Everything Data-Only Plans) devices are at specific times and dates that charges are Verizon Wireless charges, not 1 When using 4G devices, 4G speeds will be available within 4G coverage. When you select. No restrictions are placed on a child’s ability to taxes, and are subject to change. For more place and receive 911 calls. details on these Verizon Wireless charges, traveling in the 3G Coverage Area, you can expect download speeds of 600 2 When FamilyBase Companion app is installed on call 1.888.684.1888. Kbps–1.4 Mbps and upload speeds of 500–800 Kbps. When traveling in the the child’s Android phone. Extended 3G Coverage Area, you can expect download speeds of 400–700 Kbps and upload speeds of 60–80 Kbps. Outside the 3G coverage area, the network allows connections at typical speeds of 60–80 Kbps.

Subject to Customer Agreement, FamilyBase Terms 3 There will be a time lag between the end of a data session and the point at and Conditions and Verizon Privacy Principles (which which the usage will appear on any of these tools. are available at www22.verizon.com/about/ 4 Customers must download the most recent version of VZAccess Manager from privacy/). vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using a Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager. To learn more, visit verizonwireless.com/safeguards

20 1.800.256.4646 verizonwireless.com 21 If you change your device or receive a Service based in a different time zone, calls will be made Smartphone Data Usage Examples promotion, you may be required to change your to your cellular device during permitted calling 1 Smartphone 2 Smartphones 4 Smartphones Plan to one that we are currently offering at that time. hours based upon the time zone affiliated with the mobile telephone number you provide. 2 GB 4 GB 8 GB My Privacy We collect personal information about you. What Happens If My Postpay Service We gather some information through our Is Canceled Before the End of My Send/receive text-only email 1000 emails 2000 emails 8000 emails relationship with you, such as information about Contract Term? the quantity, technical configuration, type, If you’re signing up for Postpay Service, you’re destination and amount of your use of our agreeing to subscribe to a line of Service telecommunications services. You can find out either on a month-to-month basis or for a Browse the web 100 pages 200 pages 800 pages how we use, share and protect the information minimum contract term, as shown on your we collect about you in our Privacy Policy, receipt or order confirmation. (If your Service available at verizon.com/privacy. By entering is suspended without billing, that time doesn’t this Agreement, you consent to our data count toward completing your contract term.) Stream radio 15 hours 30 hours 60 hours collection, use and sharing practices described in Once you’ve completed your contract term, our Privacy Policy. We provide you with choices you’ll automatically become a customer on a to limit, in certain circumstances, our use of the month-to-month basis for that line of Service. Download/upload photos (1 MB) to data we have about you. You can review these If you cancel a line of Service, or if we cancel it 20 pics 40 pics 80 pics social media sites choices at verizon.com/privacy#limits. If there for good cause, during its contract term, you’ll are additional specific advertising and marketing have to pay an early termination fee. If your practices for which your consent is necessary, we contract term results from your purchase of will seek your consent (such as through the an advanced device, your early termination Other 4G video 2 hours 4 hours 8 hours privacy-related notices you receive when you fee will be $350 minus $10 for each full month purchase or use our products and services) of your contract term that you complete. before engaging in those practices. If you Otherwise, your early termination fee will be Verizon Video & subscribe to Service for which usage charges are $175 minus $5 for each full month of your 2 hours 4 hours 8 hours NFL Mobile Streaming billed at the end of the billing period (“Postpay contract term that you complete. Cancellations Service”), we may investigate your credit history will become effective on the last day of that at any time and share credit information about month’s billing cycle, and you are responsible Usage examples are estimates. Individual results will vary based on customer’s Internet usage patterns, among other factors. Downloads that buffer, such as you with credit reporting agencies and other for all charges incurred until then. Also, if you streaming music and video, will bill for all of the data that has been downloaded, even though you may not have listened to or watched the entire download. Verizon companies. If you’d like the name and bought your wireless device from an authorized address of any credit agency that gives us a credit agent or third-party vendor, you should check Verizon Video has been optimized to run over the Verizon Wireless network efficiently while delivering an excellent video experience. Based on testing, other video report about you, just ask. whether they charge a separate termination fee. applications often consume more data for a similar duration of playback. Learn more about Verizon Video at verizonwireless.com/video Many services and applications offered through Can I Take My Wireless Phone Number your device may be provided by third parties. to Another Carrier? Some of these services and applications, which You may be able to take, or “port,” your wireless My Verizon Wireless How Do I Accept This Agreement? you may block or restrict at no cost, may involve phone number to another carrier. If you port Customer Agreement You accept this agreement by: charges for which you will be billed. The amount a number from us, we’ll treat it as though you (Para una copia de este documento en español, • Agreeing in writing, by email, over the phone, and frequency of the charges will be disclosed asked us to cancel your Service for that number. visite nuestro website: vzw.com/espanol) or in person; when you agree to the charges. Before you use, After the porting is completed, you won’t be • link to or download a service or application able to use our service for that number, but Thanks for choosing Verizon Wireless. In this Opening a package that says you are accepting provided by a third party, you should review you’ll remain responsible for all fees and charges Customer Agreement, you’ll find important by opening it; or the terms of such service or application and through the end of that billing cycle, just like any information about your Service, including our • Activating your Service. applicable privacy policy. Personal information other cancellation. If you’re a Prepaid customer, ability to make changes to your Service or When you accept, you’re representing that you you submit may be read, collected or used by you won’t be entitled to a refund of any balance this agreement’s terms, our liability if things are at least 18 years old and are legally able to the service or application provider and/or other on your account. If you port a number to us, don’t work as planned and how any disputes accept an agreement. If you’re accepting for users of those forums. Verizon Wireless is not please be aware that we may not be able to between us must be resolved in arbitration an organization, you’re representing that you responsible for any third-party information, provide some services right away, such as 911 or small claims court. If you’re signing up for are authorized to bind that organization, and content, applications or services you access, location services. You don’t have any rights to Service for a minimum contract term, you’ll where the context requires, “you” means the download or use on your device. You are your wireless phone number, except for any right also find information about that contract organization. By accepting, you are agreeing to responsible for maintaining virus and other you may have to port it. term and what happens if you cancel a line of Internet security protections when accessing Service early or don’t pay on time, including the every provision of this Agreement whether or not Directory Information you have read it. these third-party products or services. For We will not publish your wireless phone number possibility of an early termination fee you may additional information, visit the Verizon Content owe Verizon Wireless. If you do accept, you can cancel a line of Service in any available directory or give it to anyone for Policy at http://responsibility.verizon.com/ that purpose, unless you ask us to. My Service within 14 days of accepting this Agreement without having to pay an early termination fee contentpolicy Can I Have Someone Else Manage Your Service terms and conditions are part of You consent to allow Verizon Wireless and this agreement. Your Plan includes your monthly as long as you return, within the applicable My Postpay Account? return period, any equipment you purchased anyone who collects on our behalf to contact No problem — just tell us by phone, in person, or allowances and features, where you can use you about your account status, including past them (your “Coverage Area”), and their monthly from us or one of our authorized agents at a in writing. You can appoint someone to manage discount in connection with your acceptance due or current charges, using prerecorded your Postpay account for a single transaction, and pay-per-use charges. You can also subscribe calls, email and calls or messages delivered by to several Optional Services, like text messaging of this Agreement, but you’ll still have to pay or until you tell us otherwise. The person you for your Service through that date. If you an automatic telephone dialing system to any appoint will be able to make changes to your packages. Together, your Plan and any Optional wireless phone number or email address you Services you select are your Service. The terms signed up for Prepaid Service, no refunds will account, including adding new lines of Service, be granted after 14 days or if your account has provide. Verizon Wireless will treat any email buying new wireless devices, and extending your and conditions for your Service can be found address you provide as your private email that in the brochures that are available when you been activated. Your activation fee will not be contract term. Any changes that person makes refunded unless you cancel within three days is not accessible by unauthorized third parties. will be treated as modifications to this agreement. activate, or online at verizonwireless.com of accepting. Unless you notify us that your wireless service is

22 1.800.256.4646 verizonwireless.com 23 Can Verizon Wireless Change This they aren’t taxes, they aren’t required by law, What Are My Rights for Dropped Calls you dispute while they are being investigated. Agreement or My Service? they are not necessarily related to anything the or Interrupted Service? If we haven’t given you a courtesy suspension We may change prices or any other term of your government does, they are kept by us in whole or If you drop a call in your Coverage Area, redial. If of recurring monthly charges during the past Service or this agreement at any time, but we’ll in part, and the amounts and what they pay for it’s answered within 5 minutes, call us within 90 year, we’ll give you one for 30 days or until provide notice first, including written notice may change. days if you’re a Postpay customer, or within 45 you replace or recover your wireless device, if you have Postpay Service. If you use your Government Taxes, Fees and days if you’re a Prepaid customer, and we’ll give whichever comes first. Service after the change takes effect, that means Surcharges you a 1-minute airtime credit. If you’re a Postpay What Are Verizon Wireless’ Rights you’re accepting the change. If you’re a Postpay You must pay all taxes, fees and surcharges set by customer and you lose Service in your Coverage to Limit or End Service or End This customer and a change to your Plan or this federal, state and local governments. Please note Area for more than 24 hours in a row and we’re Agreement? agreement has a material adverse effect on you, that we may not always be able to notify you in at fault, call us within 180 days and we’ll give you We can, without notice, limit, suspend or end you can cancel the line of Service that has been advance of changes to these charges. a credit for the time lost. Please be aware that your Service or any agreement with you for any affected within 60 days of receiving the notice What Are Roaming Charges? these are your only rights for dropped calls or good cause, including, but not limited to: (1) if with no early termination fee if we fail to negate You’re “roaming” whenever your wireless device interrupted Service. you: (a) breach this agreement; (b) resell your the change after you notify us of your objection uses a transmission site outside your Coverage About My Payments Service; (c) use your Service for any illegal to it. Area or uses another company’s transmission If you’re a Postpay customer and we don’t get purpose, including use that violates trade and My Wireless Device site. Sometimes roaming happens even when your payment on time, we will charge you a late economic sanctions and prohibitions Your wireless device must comply with Federal you’re within your Coverage Area. There may be fee of up to 1.5 percent per month (18 percent promulgated by any US governmental agency; Communications Commission regulations, higher rates and extra charges (including charges per year) on the unpaid balance, or a flat $5 per (d) install, deploy or use any regeneration be certified for use on our network, and be for long distance, tolls or calls that don’t connect) month, whichever is greater, if allowed by law in equipment or similar mechanism (for example, compatible with your Service. Please be aware for roaming calls, depending on your Plan. the state of your billing address. (If you choose a repeater) to originate, amplify, enhance, that we may change your wireless device’s another company to bill you for our Service retransmit or regenerate an RF signal without our software, applications or programming remotely, How Does Verizon Wireless Calculate [such as another Verizon company], late fees are permission; (e) steal from or lie to us; or, if you’re a without notice. This could affect your stored data, My Charges? set by that company or by its tariffs and may be Postpay customer; (f) do not pay your bill on or how you’ve programmed or use your wireless For charges based on the amount of time used higher than our late fees.) Late Fees are part of time; (g) incur charges larger than a required device. By activating Service that uses a SIM or data sent or received, we’ll round up any the rates and charges you agree to pay us. If you deposit or billing limit, or materially in excess of (Subscriber Identity Module) card, you agree that fraction to the next full minute or, depending fail to pay on time and Verizon Wireless refers your monthly access charges (even if we haven’t we own the intellectual property and software in on how you’re billed for data usage, the next full your account(s) to a third party for collection, a yet billed the charges); (h) provide credit the SIM card, that we may change the software or megabyte or gigabyte. For outgoing calls, usage collection fee will be assessed and will be due at information we can’t verify; or (i) are unable to other data in the SIM card remotely and without time starts when you first press Send or the call the time of the referral to the third party. The fee pay us or go bankrupt; or (2) if you, any user of notice, and that we may utilize any capacity connects to a network, and for incoming calls, it will be calculated at the maximum percentage your device or any line of service on your in the SIM card for administrative, network, starts when the call connects to a network (which permitted by applicable law, not to exceed 18 account, or any account manager on your business and/or commercial purposes. If you may be before it rings). Usage time may end percent. We may require a deposit at the time of account: (a) threaten, harass, or use vulgar bought a wireless device for Postpay Service from several seconds after you press End or after the activation or afterward, or an increased deposit. and/or inappropriate language toward our Verizon Wireless that doesn’t use a SIM card, and call disconnects. For calls made on our network, We’ll pay simple interest on any deposit at the representatives; (b) interfere with our operations; you want to reprogram it for use with another we charge only for calls that are answered, rate the law requires. We may apply deposits or (c) “spam,” or engage in other abusive messaging wireless network, the default programming code including by machines. For Postpay Service, payments in any order to any amounts you owe or calling; (d) modify your device from its is set to “000000” or “123456.” But please note usage cannot always be processed right away us on any account. If your final credit balance manufacturer’s specifications; or (e) use your that your wireless device may not work with and may be included in a later bill, but the usage is less than $1, we will refund it only if you ask. Service in a way that negatively affects our another wireless network, or the other wireless will still count towards your allowance for the You may have to pay a $35 fee to re-activate network or other customers. We can also carrier may not accept your wireless device on month when the Service was used. Service if your Service is terminated, or a $15 fee temporarily limit your Service for any operational its network. If you activate a wireless device for How and When Can I Dispute Charges? to reconnect Service if it is interrupted for non- or governmental reason. Prepaid Service, during the first six (6) months If you’re a Postpay customer, you can dispute payment or suspended for any reason. Am I Eligible for Special Discounts? after activation, it can only be used for Prepaid your bill within 180 days of receiving it, but If you’re a Prepaid customer, you may replenish If you’re a Postpay customer, you may be eligible Service. The iPhone 4 is configured to work only unless otherwise provided by law or unless you’re your balance at any time before the expiration for a discount if you are and remain affiliated with the wireless services of Verizon Wireless and disputing charges because your wireless device date by providing us with another payment. Your with an organization that has an agreement may not work on another carrier’s network, even was lost or stolen, you still have to pay all charges balance may not exceed $1,000 and you may with us. Unless your discount is through a after completion of your contract term. until the dispute is resolved. If you’re a Prepaid customer, you can dispute a charge within 180 be prevented from replenishing if your balance government employee discount program, we Where and How Does Verizon Wireless days of the date the disputed charge was reaches $1,000. We will suspend service when may share certain information about your Service Service Work? incurred. YOU MAY CALL US TO DISPUTE your account reaches the expiration date and any (including your name, your wireless telephone Wireless devices use radio transmissions, so CHARGES ON YOUR BILL OR ANY SERVICE(S) unused balance will be forfeited. number and your total monthly charges) with unfortunately you can’t get Service if your FOR WHICH YOU WERE BILLED, BUT IF YOU We may charge you up to $25 for any your organization from time to time to make device isn’t in range of a transmission signal. And WISH TO PRESERVE YOUR RIGHT TO BRING AN returned check. sure you’re still eligible. We may adjust or remove please be aware that even within your Coverage ARBITRATION OR SMALL CLAIMS CASE What If My Wireless Device Gets Lost your discount according to your organization’s Area, many things can affect the availability REGARDING SUCH DISPUTE, YOU MUST WRITE or Stolen? agreement with us, and remove your discount and quality of your Service, including network TO US AT THE CUSTOMER SERVICE ADDRESS We’re here to help. It’s important that you notify if your eligibility ends or your contract term capacity, your device, terrain, buildings, foliage ON YOUR BILL, OR SEND US A COMPLETED us right away, so we can suspend your Service expires. In any case, this won’t be considered to and weather. NOTICE OF DISPUTE FORM (AVAILABLE AT to keep someone else from using it. If you’re have a material adverse effect on you. What Charges Are Set by VERIZONWIRELESS.COM) WITHIN THE 180-DAY a Postpay customer and your wireless device Disclaimer of Warranties Verizon Wireless? PERIOD MENTIONED ABOVE. IF YOU DO NOT is used after the loss or theft but before you We make no representations or warranties, You agree to pay all access, usage and other NOTIFY US IN WRITING OF SUCH DISPUTE report it, and you want a credit for any charges express or implied, including, to the extent charges that you or the user of your wireless WITHIN THE 180-DAY PERIOD, YOU WILL HAVE for that usage, we’re happy to review your permitted by applicable law, any implied device incurred. For Postpay Service, our WAIVED YOUR RIGHT TO DISPUTE THE BILL OR account activity and any other information warranty of merchantability or fitness for charges also include Federal Universal Service, SUCH SERVICE(S) AND TO BRING AN you’d like us to consider. Keep in mind that you a particular purpose, about your Service, Regulatory and Administrative Charges, and we ARBITRATION OR SMALL CLAIMS CASE may be held responsible for the charges if you your wireless device, or any applications you may also include other charges related to our REGARDING ANY SUCH DISPUTE. delayed reporting the loss or theft without good access through your wireless device. We do governmental costs. We set these charges; reason, but you don’t have to pay any charges not warrant that your wireless device will work perfectly or will not need occasional

24 1.800.256.4646 verizonwireless.com 25 upgrades or modifications, or that it will not (“AAA”) OR BETTER BUSINESS BUREAU ARBITRATION PROCEEDS, WE’LL ALSO PAY (9) IF FOR ANY REASON A CLAIM be negatively affected by network-related (“BBB”). YOU CAN ALSO BRING ANY ISSUES ANY ADMINISTRATIVE AND ARBITRATOR PROCEEDS IN COURT RATHER THAN modifications, upgrades or similar activity. If YOU MAY HAVE TO THE ATTENTION OF FEES CHARGED LATER, AS WELL AS FOR THROUGH ARBITRATION, YOU AND you download or use applications, services or FEDERAL, STATE, OR LOCAL GOVERNMENT ANY APPEAL TO A PANEL OF THREE NEW VERIZON WIRELESS AGREE THAT THERE software provided by third parties (including AGENCIES, AND IF THE LAW ALLOWS, THEY ARBITRATORS (IF THE ARBITRATION AWARD WILL NOT BE A JURY TRIAL. YOU AND voice applications), 911 or E911, or other CAN SEEK RELIEF AGAINST US FOR YOU. IS APPEALABLE UNDER THIS AGREEMENT). VERIZON WIRELESS UNCONDITIONALLY calling functionality, may work differently than (2) Unless you and Verizon Wireless (5) WE ALSO OFFER CUSTOMERS THE WAIVE ANY RIGHT TO TRIAL BY JURY services offered by us, or may not work at all. agree otherwise, the arbitration OPTION OF PARTICIPATING IN A FREE IN ANY ACTION, PROCEEDING OR Please review all terms and conditions of such will take place in the county of your INTERNAL MEDIATION PROGRAM. THIS COUNTERCLAIM ARISING OUT OF OR third-party products. billing address. For claims over PROGRAM IS ENTIRELY VOLUNTARY AND RELATING TO THIS AGREEMENT IN ANY Please be aware that if you activated $10,000, the AAA’s Wireless Industry DOES NOT AFFECT EITHER PARTY’S RIGHTS WAY. IN THE EVENT OF LITIGATION, THIS your wireless device through our Open Arbitration (“WIA”) rules will apply. IN ANY OTHER ASPECT OF THESE DISPUTE PARAGRAPH MAY BE FILED TO SHOW A Development program, we can’t vouch for the in such cases, the loser can ask for RESOLUTION PROCEDURES. IN OUR WRITTEN CONSENT TO A TRIAL BY device’s call quality or overall functionality. a panel of three new arbitrators VOLUNTARY MEDIATION PROGRAM, WE THE COURT. Waivers and Limitations of Liability to review the award. For claims of WILL ASSIGN AN EMPLOYEE WHO’S NOT You and Verizon Wireless both agree to limit $10,000 or less, the party bringing the DIRECTLY INVOLVED IN THE DISPUTE TO About This Agreement claims against each other for damages or claim can choose either the AAA’s WIA HELP BOTH SIDES REACH AN AGREEMENT. If we don’t enforce our rights under this other monetary relief to direct damages. This rules or the BBB’s rules for binding THAT PERSON HAS ALL THE RIGHTS AND agreement in one instance, that doesn’t mean limitation and waiver will apply regardless arbitration or, alternatively, can PROTECTIONS OF A MEDIATOR AND THE we won’t or can’t enforce those rights in any of the theory of liability. That means neither bring an individual action in small PROCESS HAS ALL OF THE PROTECTIONS other instance. You cannot assign this agreement of us will try to get any indirect, special, claims court. You can get procedures, ASSOCIATED WITH MEDIATION. FOR or any of your rights or duties under it without consequential, treble or punitive damages rules and fee information from EXAMPLE, NOTHING SAID IN THE our permission. However, we may assign this from the other. This limitation and waiver also the AAA (www.adr.org), the BBB MEDIATION CAN BE USED LATER IN AN agreement or any debt you owe us without applies if you bring a claim against one of our (www.bbb.org) or from us. For claims ARBITRATION OR LAWSUIT. IF YOU’D LIKE notifying you. If you’re a Postpay customer, suppliers, to the extent we would be required of $10,000 or less, you can choose TO KNOW MORE, PLEASE CONTACT US AT please note that many notices we send to you to indemnify the supplier for the claim. You whether you’d like the arbitration VERIZONWIRELESS.COM OR THROUGH will show up as messages on your monthly bill. agree we aren’t responsible for problems caused carried out based only on documents CUSTOMER SERVICE. IF YOU’D LIKE TO If you have online billing, those notices will by you or others, or by any act of God. You also submitted to the arbitrator, or by a START THE MEDIATION PROCESS, PLEASE be deemed received by you when your online agree we aren’t liable for missed or deleted voice hearing in person or by phone. GO TO VERIZONWIRELESS.COM OR CALL bill is available for viewing. If you get a paper mails or other messages, or for any information (3) THIS AGREEMENT DOESN’T ALLOW CUSTOMER SERVICE FOR A NOTICE OF bill, those notices will be deemed received by (like pictures) that gets lost or deleted if we CLASS OR COLLECTIVE ARBITRATIONS DISPUTE FORM TO FILL OUT, AND MAIL, you three days after we mail the bill to you. work on your device. If another wireless carrier EVEN IF THE AAA OR BBB PROCEDURES OR FAX OR EMAIL IT TO US ACCORDING TO THE If we send other notices to you, they will be is involved in any problem (for example, while RULES WOULD. NOTWITHSTANDING ANY DIRECTIONS ON THE FORM. considered received immediately if we send you’re roaming), you also agree to any limitations OTHER PROVISION OF THIS AGREEMENT, (6) WE MAY, BUT ARE NOT OBLIGATED them to your wireless device, or to any email or of liability that it imposes. THE ARBITRATOR MAY AWARD MONEY TO, MAKE A WRITTEN SETTLEMENT fax number you’ve given us, or after three days How Do I Resolve Disputes with OR INJUNCTIVE RELIEF ONLY IN FAVOR OF OFFER ANYTIME BEFORE ARBITRATION if we mail them to your billing address. If you Verizon Wireless? THE INDIVIDUAL PARTY SEEKING RELIEF BEGINS. THE AMOUNT OR TERMS OF need to send notices to us, please send them to AND ONLY TO THE EXTENT NECESSARY ANY SETTLEMENT OFFER MAY NOT BE the customer service address on your latest bill. We hope to make you a happy TO PROVIDE RELIEF WARRANTED BY THAT DISCLOSED TO THE ARBITRATOR UNTIL customer, but if there’s an issue PARTY’S INDIVIDUAL CLAIM. NO CLASS OR AFTER THE ARBITRATOR ISSUES AN AWARD If you’re a Prepaid customer and we send that needs to be resolved, this REPRESENTATIVE OR PRIVATE ATTORNEY ON THE CLAIM. IF YOU DON’T ACCEPT THE notices to you, they will be considered received section outlines what’s expected of GENERAL THEORIES OF LIABILITY OR OFFER AND THE ARBITRATOR AWARDS immediately if we send them to your wireless both of us. PRAYERS FOR RELIEF MAY BE MAINTAINED YOU AN AMOUNT OF MONEY THAT’S device or to any email or fax number you’ve You and Verizon Wireless both IN ANY ARBITRATION HELD UNDER THIS MORE THAN OUR OFFER BUT LESS THAN given us, or if we post them as a precall agree to resolve disputes only AGREEMENT. $5,000, OR IF WE DON’T MAKE YOU AN notification on your Service, or after three days by arbitration or in small claims if we mail them to the most current address (4) If either of us intends to seek OFFER AND THE ARBITRATOR AWARDS YOU we have for you. If you need to send notices to court. There’s no judge or jury in arbitration under this agreement, ANY AMOUNT OF MONEY BUT LESS THAN arbitration, and the procedures $5,000, THEN WE AGREE TO PAY YOU $5,000 us, please send them to the Customer Service may be different, but an arbitrator the party seeking arbitration must Prepaid address at verizonwireless.com/ first notify the other party of the INSTEAD OF THE AMOUNT AWARDED. IN contactus can award you the same damages dispute in writing at least 30 days in THAT CASE WE ALSO AGREE TO PAY ANY and relief, and must honor the advance of initiating the arbitration. REASONABLE ATTORNEYS’ FEES AND If any part of this agreement, including same terms in this agreement, as Notice to Verizon Wireless should EXPENSES, REGARDLESS OF WHETHER anything regarding the arbitration process a court would. If the law allows be sent to Verizon Wireless Dispute THE LAW REQUIRES IT FOR YOUR CASE (except for the prohibition on class arbitrations for an award of attorneys’ fees, an Resolution Manager, One Verizon IF THE ARBITRATOR AWARDS YOU MORE as explained in part 8 of the dispute resolution arbitrator can award them too. We Way, VC52N061, Basking Ridge, NJ 07920. THAN $5,000, THEN WE WILL PAY YOU section above), is ruled invalid, that part may also both agree that: The Notice must describe the nature THAT AMOUNT. be removed from this agreement. (1) THE FEDERAL ARBITRATION ACT APPLIES of the claim and the relief being (7) An arbitration award and any This agreement and the documents it TO THIS AGREEMENT. EXCEPT FOR SMALL sought. If we are unable to resolve judgment confirming it apply only to incorporates form the entire agreement CLAIMS COURT CASES THAT QUALIFY, ANY our dispute within 30 days, either that specific case; it can’t be used in between us. You can’t rely on any other DISPUTE THAT IN ANY WAY RELATES TO OR party may then proceed to file a any other case except to enforce the documents, or on what’s said by any Sales or ARISES OUT OF THIS AGREEMENT OR FROM claim for arbitration. WE’LL PAY ANY award itself. Customer Service Representatives, and you ANY EQUIPMENT, PRODUCTS AND SERVICES FILING FEE THAT THE AAA OR BBB CHARGES (8) If for some reason the have no other rights regarding Service or this YOU RECEIVE FROM US (OR FROM ANY YOU FOR ARBITRATION OF THE DISPUTE. IF prohibition on class arbitrations agreement. This agreement isn’t for the benefit ADVERTISING FOR ANY SUCH PRODUCTS YOU PROVIDE US WITH SIGNED WRITTEN set forth in subsection (3) cannot of any third party except our parent companies, OR SERVICES) WILL BE RESOLVED BY ONE NOTICE THAT YOU CANNOT PAY THE FILING be enforced, then the agreement to affiliates, subsidiaries, agents, and predecessors OR MORE NEUTRAL ARBITRATORS BEFORE FEE, VERIZON WIRELESS WILL PAY THE FEE arbitrate will not apply. and successors in interest. Except where we’ve THE AMERICAN ARBITRATION ASSOCIATION DIRECTLY TO THE AAA OR THE BBB. IF THAT agreed otherwise elsewhere in this agreement,

26 1.800.256.4646 verizonwireless.com 27 this agreement and any disputes covered by Your wireless number is subject to termination after the expiration your pressing or clicking the Send or connect button. Data sessions quality for other users. Examples of prohibited usage it are governed by federal law and the laws of period, and Verizon Wireless may charge up to a $35 account setup automatically terminate after 24 hours. A data session is inactive include: (i) server devices or host computer applications that the state encompassing the area code of your fee to re-establish service. when no data is being transferred. Data sessions may seem are broadcast to multiple servers or recipients such that they wireless phone number when you accepted this Balance Limit: Your balance can’t exceed $1,000. inactive while data is actively being transferred, or may seem could enable “bots” or similar routines (as set forth in more agreement, without regard to the conflicts of Balance Transfers: If you want to change from prepaid service active when the data is actually cached and data is not being detail in (ii) below) or otherwise degrade network capacity laws and rules of that state. to postpay service, any remaining funds in your account will be transferred. If you have a Data Only plan and use voice service, or functionality; (ii) “auto-responders,” “cancel-bots,” credited to your postpay account. We can’t give you any credit for domestic voice calls will be billed at 25¢/minute. or similar automated or manual routines that generate transaction taxes you may have paid when depositing funds into We are implementing optimization and transcoding technologies amounts of net traffic that could disrupt net user groups or Important Information your account, so you could end up paying the same taxes twice. in our network to transmit data files in a more efficient manner to email use by others; (iii) generating “spam” or unsolicited allow available network capacity to benefit the greatest number commercial or bulk email (or activities that facilitate the The services described in this brochure are subject to the Messaging Bundles/Messaging: Once a Messaging Bundle dissemination of such email); (iv) any activity that adversely following terms and conditions, as applicable. of users. These techniques include caching less data, using less subscription is added to your account, subscription and charges capacity, and sizing the video more appropriately for the device. affects the ability of other users or systems to use either • Credit approval required. will renew automatically on the same date each month. If you The optimization process is agnostic to the content itself and to Verizon Wireless’ services or the Internet-based resources • Billing, shipping and end-user address must be within an area don’t have sufficient funds in your account at the time of renewal, the website that provides it. While we invest much effort to avoid of others, including the generation or dissemination of where Verizon Wireless is licensed and provides service. messages will be charged at the rates in your calling Plan. Once changing text, image and video files in the compression process, viruses, malware or “denial of service” attacks; (v) accessing, • Want to block access to certain content? Set up Content Filters sufficient funds are added, your subscription and charges will be and while any change to the file is likely to be indiscernible, the or attempting to access without authority, the information, at verizonwireless.com/myverizon or call Customer Service to renewed, and you will be assigned a new renewal date. optimization process may minimally impact the appearance of accounts or devices of others, or to penetrate, or attempt block any lines on your account from using Mobile Web, Media • If you unsubscribe from a Messaging Bundle, you can still use it the file as displayed on your device. For a further, more detailed to penetrate, Verizon Wireless’ or another entity’s network Center, Messaging, Verizon Apps and certain international services. until the expiration date. explanation of these techniques, please visit verizonwireless.com/ or systems; or (vi) running software or other devices that • When you call someone, his or her phone may show your name • If you re-subscribe before the expiration date, the bundle will vzwoptimization maintain continuous active Internet connections when a and wireless phone number. If you want to block this Caller ID, dial resume with the original expiration date. computer’s connection would otherwise be idle, or “keep *67 before each call, or order per-line call blocking (just dial *82 • If you re-subscribe after the bundle’s expiration date, a new Verizon Wireless strives to provide customers the best experience alive” functions, unless they adhere to Verizon Wireless’ to unblock) where available. You can’t block Caller ID for some of bundle will be set up and you will be billed at that time. when using our network, a shared resource among tens of millions requirements for such usage, which may be changed from the numbers you may call, such as toll-free numbers. of customers. To help achieve this, if you use an extraordinary time to time. • When you set up and listen to your Voice Mail from your wireless International Services: Locations and rates subject to change amount of data and fall within the top 5% of Verizon Wireless data without notice. users we may reduce your data throughput speeds periodically We further reserve the right to take measures to protect our phone, your account will be billed at regular plan rates, just as if network and other users from harm, compromised capacity or you were making a regular call. International Voice Calling: Per-Minute Rate After Allowance for the remainder of your then current and immediately following or Each Additional Minute rate, plus the following surcharges: no billing cycle to ensure high quality network performance for degradation in performance. These measures may impact your Share Everything 700-Minute, 65 Plus, Canada extra charge to Puerto Rico, 10¢ per minute to landline numbers other users at locations and times of peak demand. Our proactive service, and we reserve the right to deny, modify or terminate and Mexico Plans in Mexico, 29¢ per minute to wireless numbers in Mexico, Canada, management of the Verizon Wireless network is designed to service, with or without notice, to anyone we believe is using Limited Mobile to Mobile Calling with Limited Night & Guam, Northern Mariana Islands and the US Virgin Islands. $1.49 ensure that the remaining 95% of data customers aren’t negatively Data Plans or Features in a manner that adversely impacts Weekend: Does your Plan have limited Mobile to Mobile Calling per minute to other available locations. affected by the inordinate data consumption of just a few users. our network. We may monitor your compliance, or other and limited Night & Weekend allowances? If so, then when you subscribers’ compliance, with these terms and conditions, make a Mobile to Mobile call during Night & Weekend hours, your International Text Messaging: 25¢ per message sent (per You may use Mobile Hotspot or any other Wi-Fi hotspot or but we will not monitor the content of your communications allowance minutes will be used in the following order: 1) Mobile to recipient) or as low as 1¢ per message received, depending on tethering service to use your smartphone or basic phone as a except as otherwise expressly permitted or required by law. Mobile Calling, 2) Night & Weekend and 3) Anytime Allowance. your Plan. If user is on an unlimited plan, received SMS messages Wi-Fi hotspot or to tether it to your computer or tablet. If you (See verizonwireless.com/privacy) are included. subscribe to a data plan or package with an unlimited data Family SharePlans — Minimum Number of Lines: A Family allowance, there is an additional monthly fee to do so. Unlimited Anytime Minutes SharePlan must include a minimum of two lines at all times. In the International Multimedia Messaging: 50¢ per message Unlimited Anytime Minutes may be used for directly dialed or spirit of family, they all use the number of minutes designated for sent (per recipient) and 25¢ per message to receive with Data transfer amounts will vary based on application. If you received calls between individuals and not for connections that the account. participating carriers. download an audio or video file, the file may be downloaded in sections or in its entirety; data charges will apply to the portion don’t involve uninterrupted live dialogue between individuals. Verizon Wireless Prepaid Plans International Roaming: Voice Calling rates while roaming National Mobile to Mobile Calling/ internationally are 89¢ per minute from Canada, Puerto Rico and US downloaded, regardless of whether you listen to or watch all of Unused Anytime Minutes will be forfeited on your Prepaid it. You may access and monitor your own data usage during a Friends & Family Monthly Plan renewal date. Per-minute and per-MB overage Virgin Islands; 99¢ per minute from Mexico; and $1.99 per minute National Mobile to Mobile Calling/Friends & Family is only available from Anguilla, Antigua & Barbuda, Barbados, Cayman Islands, particular billing period, including during the Return Period, by rates apply if you have used your allowance before your monthly accessing My Verizon online or by contacting Customer Service. for directly dialed 10-digit numbers and is not available: (i) to renewal date. Jamaica, and St. Kitts & Nevis. Text Messaging rates while roaming customers whose wireless exchange restricts the delivery of Caller Balance Expiration and How to Carry It Forward: When you internationally are 50¢ per message sent (per recipient) and 5¢ per Data Services: Prepaid Tablet Plans ID; (ii) with fixed wireless devices with usage substantially from a replenish your account, you’ll be given an expiration date, and at message received. Visit verizonwireless.com/prepaidglobal for Prepaid Mobile Broadband Tablet Plans automatically renew each single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer 12:01 a.m. on that day, your account balance will expire. To avoid more details and all available locations. month on the same calendar day as the original purchase (if the features are activated; (iv) for data usage, including Push to Talk losing your unused balance, simply refill your account before your Multimedia Messaging and data services and features not available purchase was made on days 29–31, the renewal date is the 1st of calls, Multimedia Messaging; (v) for calls to check your Voice Mail; expiration date. when roaming. International Roaming coverage only available on the following month), and the customer’s credit card is billed (vi) for calls to Verizon Wireless customers using any of the Global participating networks and is not guaranteed. Calling and accordingly. If the entire data allowance is used before the renewal services; (vii) in those areas of Louisiana and Mississippi where your Access Fees, Charge Basis and Plan Changes: On the days you date, service will not be available until the plan automatically make or receive calls, a Daily Access fee, valid until 11:59 p.m., Messaging to some locations may not be available at all times. For phone’s roaming indicator flashes; and (viii) for incoming calls if details on International Services, as well as the latest available renews, unless a new data plan is purchased. If a new data plan is Caller ID is not present or Caller ID Block is initiated. will be billed and deducted from your account. Monthly access locations and rates, visit verizonwireless.com/prepaidglobal purchased, the automatic renewal date is adjusted according to will be billed and deducted from your account on the same date the new purchase date. Text and Multimedia Messaging Unavailable Services: Not all features and services available on Check out verizonwireless.com/support/terms/products/ each month. Data Services: Permitted Uses Your call charges are based on the cell sites used and the time of the our postpay service are available on Verizon Wireless Prepaid Plans. messaging.html for the Text and Multimedia Messaging Please see page 10 and verizonwireless.com/prepaidglobal for You can use our Data Services for accessing the Internet and for Terms and Conditions. Keep in mind that if you cancel a picture or day at the telephone switching office that carries your call, so the such things as: (i) Internet browsing; (ii) email; (iii) intranet access time may be different from the time shown on your phone. available features and services for prepaid service. In some instances, video message after pressing Send, partial content may be delivered. unavailable features or services may work, and charges may deplete (including accessing corporate intranets, email and individual You can control receipt of multimedia messages using the “prompt You can only make four changes to your Plan in a 30-day period. your account balance. productivity applications made available by your company); mode” feature on your phone. Once activated, account balance will expire based on initial (iv) uploading, downloading and streaming of audio, video and Data Services games; and (v) Voice over Internet Protocol (VoIP). Data-Only Plans: Text Messaging available at standard rates. For payment or in 60 days, whichever is longer. Domestic Long Distance Verizon Wireless charges you for all data and content sent or some PC Card, ExpressCard, USB Modem, Mobile Hotspot and included. Payment expirations once applied to the account: received using our network (including any network overhead and/ Data Services: Prohibited Uses Mobile Broadband Built-In notebook/netbook devices and tablets, $15–$29.99 for 30 days; $30–$74.99 for 90 days; $75–$99.99 for or Internet Protocol overhead associated with content sent or You may not use our Data Services for illegal purposes or if you don’t utilize VZAccess Manager (or an SMS-capable 180 days; $100 or more for 365 days. received), as well as resolution of Internet Protocol addresses from purposes that infringe upon others’ intellectual property connection manager), you will be billed for text messages that are Service Suspension: If your account doesn’t have enough funds domain names. Sending or receiving data using a virtual private rights, or in a manner that interferes with other users’ sent to you, but you will not be able to receive them. When using for the Daily Access fee, you won’t be able to make or receive any network (VPN) involves additional VPN overhead for which you service; that violates trade and economic sanctions and some Mobile Hotspots, you must be connected via the provided calls. Unfortunately, we’ll have to suspend your service when your will be charged. Please note that certain applications or widgets prohibitions as promulgated by the departments of USB cable to receive text messages; if you are connected via Wi-Fi account reaches $0 or after the expiration date. periodically send and receive data in the background, without Commerce, Treasury or any other US government agency; using one of these devices, you will be billed for text messages that any action by the user, and you will be billed for such data use. that interferes with the network’s ability to fairly allocate are sent to you, but you will not receive them. Messaging Block is If you activate service without a Refill Card and do not make a call capacity among users or that otherwise degrades service within 60 days, you will lose any money in your account. Applications may automatically re-initiate data sessions without available upon request.

28 1.800.256.4646 verizonwireless.com 29 OPTIONAL SERVICES TERMS AND Conditions damage the device and negate its warranty. Do not remove the Only phone numbers, messaging short codes, email addresses, that you may download. However, you should review any Media Center and Verizon Apps rubber plug from the yellow security port unless otherwise screen names and international numbers can be added as Blocked applicable third-party terms and conditions before subscribing to or You will be responsible for all charges incurred until the Apps are instructed by your home security system provider. The yellow Contacts. You cannot block 911 or 611 calls. When you use Blocked using such services. deleted from your account, even if you lose or replace your phone, security port is designed for use with a RJ31 cord only. The 4G LTE Contacts, you will not receive notification of attempted delivery of a Verizon Wireless has the right, in its sole discretion, to refuse to block Media Center/Verizon Apps on your phone or your account is Broadband Router with Voice may not be compatible with certain call/message from the blocked contact. pass or to remove any Name ID information and to investigate suspended. You agree: (1) to use Apps only on the phone to which home security systems. Please check with your home security Trusted Contacts can include phone numbers on your Verizon reports of misuse, abuse or other violations. Such violations may they are downloaded, even if downloaded pursuant to an system provider to confirm the compatibility requirements of Wireless account or other phone numbers (including landlines and result in your service being limited, suspended or terminated unlimited or other long-term subscription, unless transfers to your home security system. cell phones), email addresses, international numbers, screen names for cause. Submitting misleading or inaccurate information to replacement phones are explicitly permitted by Verizon Wireless; If you subscribe to voice only service or voice and data service for and messaging short codes. Verizon Wireless or a third-party provider, or misuse of your wireless (2) not to (i) harass, offend, threaten, embarrass, distress or 4G LTE Broadband Router with Voice and the Device is connected The FamilyBase Device Lock feature is independent of any other device, with the intent to defraud, cause harm or wrongfully invade the privacy of any individual or entity; (ii) provide false to a cordless phone base station, any compatible extension device lock features (including the Verizon Mobile Security suite), obtain anything of value may also subject you to civil and criminal information or impersonate another person; and/or (iii) take any phones can also use the Service, but the only corded telephones and will work only if an active FamilyBase Companion application penalties. action that infringes upon any third party’s copyright, trademark, that can use the Service are those that are connected directly to has been installed on the child’s device. If your child is using a 4G Home Phone Connect Adaptor Device (“Device”) & patent or other intellectual property right(s); and (3) to the the Device. LTE device and is on a voice call (including a 911 call) when the Home Phone Connect Service (“Service”) license agreement, if any, between you and each app developer. The Service is not compatible with fax machines, DVR services, Account Owner or Account Manager locks that device, the call will IMPORTANT 911 EMERGENCY RESPONSE INFORMATION: Since Messaging Programs credit card machines, medical alert services or some High Speed terminate and the device will lock, but the child will be able to the Device is designed to operate only in an indoor environment, Messaging programs use unique five- or six-digit numbers, called or DSL Internet services. Please contact your service provider to place another call to 911. If your child is using any other type of please be prepared to provide your location inside the premises to “short codes.” They are provided by third parties, and we are not determine if Internet service is available as a standalone offering. device and is on a voice call (including a 911 call) when the Account public safety personnel during any calls to 911. The GPS chipset responsible for any content, information or services provided by Do not connect the Device to a landline telephone wall jack. The Owner or Account Manager locks that device, then the device will embedded in the Device will work best if the Device is located near third-party services through these programs. The programs and Device must be connected to cordless or corded telephone lock only after the voice call has ended but the child will be able to a window or other opening. opt-in requirements vary. Short codes, whether sent or received, hardware, as described in the 4G LTE Broadband Router with place another call to 911. Following a 911 call, the Account Owner may be subject to standard messaging charges. Some programs Voice User Manual. and Account Manager will be unable to lock the applicable device While the Device does have a backup battery, if the landline phone until at least 24 hours have passed, and will receive an alert to that to which the Device is connected requires external electric power to may also charge additional premium fees (“Premium Messaging The Service cannot be used to make 500, 700, 900, 976, 0+ operate, Service (including the ability to make and receive 911 calls) Programs”), the amount and billing frequency of which will be collect, operator assisted, or dial around calls (e.g., 1010-XXXX). effect. When a device is locked, all other communications will be disclosed at time of opt-in and billed on your Verizon Wireless bill. prevented, including communications with Trusted Contacts. Any will not be available during a power outage. VErizon familybase™ To opt out at any time, send the words CANCEL, END, QUIT, FamilyBase restrictions or limits that have been set for the device Neither Verizon Wireless nor any of its affiliates shall be liable for Subject to Verizon Wireless Privacy Principles (available at http:// prior to locking will remain in place when the device is unlocked. any service outage and/or inability to access emergency service STOP or UNSUBSCRIBE to the applicable short code. To get more www22.verizon.com/about/privacy/). Does not work with personnel, nor shall Verizon Wireless or any of its affiliates be information, including contact details for the third-party sponsor, devices using Static Internet Protocol Addresses, prepay or business It is possible for the FamilyBase Companion application on the child’s device to be disabled, uninstalled or otherwise tampered responsible for the acts or omissions of emergency response center send the word HELP to the short code. Some programs may be accounts or accounts with more than 10 lines of service. May not personnel. subject to additional terms and conditions. work outside Verizon Wireless coverage areas. with by the end user of that device. If the child’s device is in Block Premium Messaging will cancel all current Premium Wi-Fi Only mode or is in Airplane mode, the device lock will not For additional technical information on how 911 functions with You are responsible for implementing and maintaining FamilyBase function and it may take up to 24 hours for these device changes the Device, please see the PRODUCT SAFETY AND WARRANTY Messaging Programs at the time the blocking feature is activated. settings for devices on your account and explaining the limitations No credits or pro-rating will be applied. to be detected and communicated to the Account Owner and/or INFORMATION booklet that you received with your Device. you impose on a user’s ability to access and use Verizon Wireless Account Manager. During this period, the Account Owner and/or SERVICE USE AND LIMITATIONS: While the Verizon Wireless Verizon 4G LTE broadband Router with voice services. Upon activation of FamilyBase you will be charged the Account Manager, however, may continue to see a “locked” icon on coverage map at verizonwireless.com/coveragelocator may device (“device”) and verizon 4g lte broadband monthly subscription fee until you cancel the service, regardless My Verizon Web and/or within the FamilyBase Parent application. provide some indication of the expected coverage at your location, router with voice service (“service”) of whether or not you have established any settings, limits or The data consumed in supporting the FamilyBase Companion you will need to assess whether the actual coverage at your location IMPORTANT 911 EMERGENCY RESPONSE INFORMATION: restrictions through ‘My Verizon’ or the FamilyBase Application. application will not be billed to your account. is acceptable to you for purposes of using the Home Phone Connect Since the Device is designed to operate only in an indoor FamilyBase is not guaranteed to be precise or accurate. All voice, FamilyBase is not able to monitor all contacts that a child has made. Service. You will need at least moderate Verizon Wireless coverage environment, please be prepared to provide your location inside data and messaging usage will be billed in accordance with the Contacts in any social network whose contact information is not throughout your home to properly use the Service. the premises to public safety personnel during any 911 calls . The applicable plan, feature or bundle. Specific information about synced to your child’s address book, voice calls made using Over the The Home Phone Connect Adaptor may not be compatible with GPS chipset embedded in the Device will work best if the Device limitations and restrictions will be made available when you Top (OTT) apps, messages sent/received using OTT apps and apps certain home security systems. Please check with your home is located near a window or other opening. establish settings. Please read limit options and information running in the background are not monitored; however, if you have security system provider to confirm the compatibility requirements While the Device has a backup battery, if the landline phone to carefully before selecting the setting. Purchase Limits do not set data usage limits for the child’s device, all data usage described of your home security system. which the Device is connected requires external electric power to include minutes of use, messaging fees and data charges applicable in this paragraph will apply against those data limits. with use of a service or application or monthly recurring fees If the Home Phone Connect Adaptor is connected to a cordless operate, Service (including the ability to make and receive 911 When an Account Owner or Account Manager is monitoring usage calls) will not be available during a power outage. The backup for certain services and downloadable applications. Data Limit phone base station, any extension phones compatible with calculations are based on actual data usage but depending on the on devices with an active FamilyBase Companion application, (s) that base station can also use the Service, but the only corded battery only supports the voice functionality for the Service. Data he will not be able to access, view or store the content of voice calls, functionality will not be supported in the event of a power outage. setting selected, Data Limits may restrict use of all data services telephones that can use the Service are those that are connected whether or not billable data usage applies. FamilyBase does not data sessions or messages sent or received on that device, but will directly to the Home Phone Connect Adaptor. Neither Verizon Wireless nor any of its affiliates shall be liable for restrict usage over Wi-Fi networks. be able to monitor to whom and from whom messages and calls Home Phone Connect Service is solely a wireless voice service. Data any service outage and/or inability to access emergency service are being sent and received. If a data restriction has been triggered When you establish Time Restrictions, all data services will be services typically available on handheld wireless phones or other personnel, nor shall Verizon Wireless or any of its affiliates be on an Account Owner or Account Manager’s device, that person wireless devices are not available through the Home Phone Connect responsible for the acts or omissions of emergency response unavailable during the restricted period, except for My Verizon will not be able to use his/her device to view refreshed usage Handset Login, Data Usage Meter and Backup Assistant. The Service. The Home Phone Connect Service also does not support center personnel. information on any monitored devices, but will be able to do so via incoming or outgoing fax calls, or dial-up or DSL Internet service. FamilyBase Parent Application will be accessible, even if a data limit My Verizon. For additional technical information on how 911 functions with is reached or when it is being accessed during a restricted time. On The Service cannot be used to make 500, 700, 900, 976, 0+ collect, the Device, please see the PRODUCT SAFETY AND WARRANTY iPhones and basic phones, activities and controls on the FamilyBase Name ID operator assisted, or dial‑around calls (e.g., 1010-XXXX). INFORMATION booklet that you received with your Device. Some Verizon Wireless services allow customers to determine Parent Site will not be accessible if the parent’s device has data HomeFusion Broadband Service SERVICE USE AND LIMITATIONS: While the Verizon Wireless limits that have been reached. how their names, mobile phone numbers and other personal coverage map at verizonwireless.com/coveragelocator may information (“Name ID”) appears to the person receiving the call. We will attempt to install your Service at the service address For voice and messaging during restricted times, the user will only you provide us at time of sale. If you are not the homeowner, provide some indication of the expected coverage at your be able to place or receive calls and send or receive text, video and Verizon Wireless does not prescreen Name ID information that you location, you will need to assess whether the actual coverage at submit when using these services. To use these services, you must or if your use of such property is subject to a homeowner picture messages from Trusted Contacts, and Voice Limits may association or other restrictions, you are responsible for your location is acceptable to you for purposes of using the prevent voice usage except for Trusted Contacts. represent and warrant to Verizon Wireless that the information you Service. You will need at least moderate Verizon Wireless coverage provide is accurate; not intended to offend, impersonate, misinform obtaining all third-party consents, and by placing an order throughout your home to properly use the Service. The Device is No restrictions are placed on a user’s ability to place and receive 911 or mislead others; and does not infringe or violate someone else’s for service, you confirm that you are authorized to permit designed to provide voice coverage at your location that is calls. In the event that a user dials 911 from his/her handset, all rights or violate the law, rules or regulations with regard to privacy, installation of the system at such address. If 4G LTE coverage is consistent with other Verizon Wireless devices, but Verizon FamilyBase voice restrictions and limitations will be automatically intellectual property or otherwise. not available at such address, or if we cannot perform installation Wireless does not represent that the voice performance of the 4G suspended. This suspension applies to calls to/from all numbers, for any reason, all payments will be refunded to you and no early Customers may also be able to download software applications termination fee will apply. LTE Broadband Router with Voice service will be equivalent to including blocked numbers. Voice usage restrictions will remain offered by unaffiliated third-party providers that manipulate or landline phone service. Never place a telephone cord into the suspended until the Account Owner reinstates the restrictions for “spoof” the Name ID that appears to the person receiving the call. Verizon Wireless does not warrant or guarantee that Service can yellow security port under any circumstances. Doing so may that line via My Verizon. Alerts to that effect will be sent to the Verizon Wireless does not prescreen the third-party applications be provisioned at your location, or that provisioning will occur Account Owner. according to a specified schedule, even if Verizon Wireless has

30 1.800.256.4646 verizonwireless.com 31 accepted your order. Verizon Wireless will not be responsible for company contracted to provide roadside assistance to Consumer Information brochure included in your equipment box termination fee in addition to any outstanding balance before a uninstalling your Service or any equipment once the Service has Verizon Wireless customers. You can receive Verizon Roadside and on our website. Visit verizonwireless.com and click on the check is processed. been activated. Also, Verizon Wireless has no responsibility for the Assistance service two days after the feature is added. links at the bottom of the homepage. 4G LTE Device Not Purchased from Verizon Wireless maintenance or repair of any equipment or software provided in International Eligibility Location Information You may activate any 4G LTE device that has been certified by connection with the Service, including the HomeFusion Broadband International Eligibility requires a minimum payment history and Your wireless device can determine its (and your) physical, Verizon Wireless to be compatible with our 4G LTE network, Antenna or HomeFusion Broadband Router, or any other equipment credit approval; a contract term and security deposit may also be geographical location (“Location Information”) and can including devices not purchased directly from Verizon Wireless. If or services that you choose to use in connection with the Service. required. Failure to maintain these requirements may result in associate Location Information with other data. Additionally, you did not purchase your device from Verizon Wireless, please be You may not move the HomeFusion Broadband Antenna to a suspension of International Eligibility without notice. You can certain applications, services and programs are capable of aware that certification of a device for use on the Verizon Wireless different location or position at your address once installed. remove International Eligibility at any time by calling Customer accessing, collecting, storing and using Location Information network does not mean that Verizon Wireless has made any You may not move the system or Service to another address. If Service. You are responsible for any unauthorized use of your SIM and disclosing Location Information to others. You should determination as to the function, call quality or other functionality you are moving to a new residence at which service is available Card and will safeguard security codes. Upon termination of service, use caution when determining whether or not Location provided by the device. The device provider is solely responsible and you wish to continue using the Service, you may request destroy your SIM Card. See verizonwireless.com/global Information should be made available to others and you for the representations of its product function, functionality, Verizon Wireless install the system at your new residence, for details. should review any applicable third-party privacy policies pricing and service agreements. Verizon Wireless does not in any although an equipment fee and a contract extension will be International Long Distance before providing access. To limit potential unauthorized way warrant that the certified device (a) will operate or operate required. Once the Service is activated at your new residence, You need International Eligibility to make international calls to access to your Location Information, Verizon Wireless offers without error on the network (including the network of any other your contract term will be extended for a new contract period most countries, but you can make calls to some North American various mechanisms and settings to manage access to carrier accessed while roaming or otherwise), or with available and Verizon Wireless will waive any early termination fee destinations without it. Additional surcharges may apply when location data. By enabling location settings you are Verizon Wireless branded products and services; (b) will operate associated with your original Service. calling certain countries; see verizonwireless.com/global for details. permitting third-party access to Location Information without the need for periodic upgrades or modifications to the Verizon Wireless may provide your email service through an through software, widgets or peripheral components you certified device; (c) will operate indefinitely on the network; (d) International Roaming choose to download, add or attach to your wireless device or will not be subject to service disruptions or interruptions due to affiliate or other e-mail service provider. You will need to agree to Some services, such as premium messaging, directory assistance, the service provider’s terms of service to use the email service. IF through web access, messaging capabilities or other means government regulation, system capacity, coverage limitations, radio entertainment lines and third-party services, may be available, and and you are authorizing Verizon Wireless to collect, use and signal interference or other anomalies; or (e) will not be adversely YOUR SERVICE IS TERMINATED FOR ANY REASON, YOUR EMAIL charges for these services will be billed (along with applicable toll SERVICE WILL BE TERMINATED AND ALL DATA, FILES AND OTHER disclose your Location Information as appropriate to provide affected by network-related modifications, upgrades or similar charges) in addition to roaming rates. Message-waiting-indicator you with any location services that you enabled. activity. Also, you should contact the device provider from whom INFORMATION (INCLUDING EMAILS, ADDRESS BOOK AND WEB service is not available where Text Messaging is not available. When STORAGE CONTENT) STORED IN OR FOR YOUR ACCOUNT WILL BE Toll-Free Calls and Emergency Services you purchased the device for questions about its operations and using Global Phone services, or if you subscribe to a Nationwide capabilities. Verizon Wireless representatives may not be able to DELETED WITHOUT FURTHER NOTICE TO YOU. Plus Canada or Nationwide Plus Mexico Plan and you’re roaming Calls to 800, 855, 866, 877 and 888 numbers are toll-free; however, you will be billed for airtime. The exceptions are calls to troubleshoot operational difficulties encountered with devices not Content Filters near country borders, calls may be carried by a cell site located in a purchased from Verizon Wireless. The default setting is Filter Off. Currently, Content Filters can filter neighboring country and billed at that country’s rates. Verizon Wireless Customer Service and Technical Support (press 611 Send from your wireless phone) and emergency calls (911), video clips available through Verizon Video, websites accessible Verizon Wireless will terminate your service for good cause if less * through most wireless devices, apps accessible through Verizon which are toll- and airtime-free. 911 Emergency Assistance: 911 Connecticut Customers Only than half of your voice or data usage over three consecutive billing Send (toll- and airtime-free from your wireless phone). All calls to Apps, short code–based messaging campaigns and content cycles is on the Verizon Wireless Nationwide Rate and Coverage Area. If you have any questions about your bill or concerns accessible through Media Center. Content from other sources is not *611 or 911 are included in your Plan. Cruise Ship Service about your service, please call Customer Service at filtered at this time. Other limitations apply. Visit verizonwireless Fraud Prevention 1.800.922.0204 or dial 611 from your wireless phone. .com/contentfilters or call 1.800.922.0204 for additional information. Taking a cruise ship vacation? Then you’ll find Cruise Ship roaming Verizon Wireless wants to protect your privacy and works hard * rates apply to calls made and received while traveling on or near If we cannot resolve your issue, you have the option VZ Navigator to prevent unauthorized phone usage or fraud. Wireless phone the cruise lines and ships currently published on verizonwireless.com/ numbers and calls are capable of being intercepted by someone of contacting the Department of Public Utility Do not attempt to enter or change information while driving. global Traffic features are limited to major roadways in certain areas with specialized equipment. We use anti-fraud technology to make Control (DPUC): only. Accuracy and completeness of information is not guaranteed. Plan and Feature Discounts fraudulent calling very difficult, particularly on digital calls. Online: www.state.ct.us/dpuc Verizon Wireless offers discounts on eligible plans and features, as Push to Talk FCC Rules and Regulations Phone: 1.866.381.2355 well as corporate-only plans and equipment pricing, to qualifying The Federal Communications Commission (FCC) requires that Push to Talk calls take place between Verizon Wireless Push to businesses. If you are not a business customer, you may be able Mail: Connecticut DPUC Talk subscribers only. The Push to Talk feature can be added to wireless phones be operated in accordance with FCC rules and to receive a monthly access discount based on where you work regulations and under supervision of the licensee. 10 Franklin Square plans with a monthly access fee of $34.99 or higher (or to Family or through an organization with which you are affiliated. Unless New Britain, CT 06051 SharePlan lines). otherwise noted, plans with a monthly access fee or monthly FCC Notice Regarding Transmission of Wireless Best Performance: For the best Push to Talk performance, all account access fee of $34.99 or higher and data features $24.99 or Emergency Alerts (Commercial Mobile Alert callers on a Push to Talk session must have a device that supports higher when added to such plans are eligible for discounts. Prepaid Service) You can try out our service for 14 days. EV-DO Rev. A and receive EV-DO service. A Push to Talk call is Plans, line level access fees and, except for business customers, Verizon Wireless has chosen to offer wireless emergency alerts Please see Return and Service Termination section under the Return terminated by pressing End or after 10 seconds of inactivity. Data-Only Plans are not eligible for discounts. The Share Everything within portions of its service area, as defined by the terms and & Exchange Policy below for complete details. Plans for Basic Phones monthly account access includes an account conditions of its service agreement, on wireless emergency alert– General Use: While you are on a Push to Talk call, voice calls will go capable devices. There is no additional charge for these wireless directly to Voice Mail. When you are on a voice call, you can’t receive monthly access charge and line monthly access charge for one line Return & Exchange Policy and the Nationwide SharePlan monthly account access includes emergency alerts. Wireless emergency alerts may not be available (for purchases from Verizon Wireless) a Push to Talk call. You can’t prevent others from adding your on all devices or in the entire service area or if a subscriber is outside Wireless Device/Accessory Return Policy number to their Push to Talk contact list. a monthly account access charge and monthly line access charge for two lines: Each monthly line access charge is equal to the of the Verizon Wireless service area. For details on the availability of You may return or exchange wireless devices and accessories Only one person at a time can speak during Push to Talk calls. charge for each extra line. Please speak with a Verizon Wireless this service and wireless emergency alert–capable devices, please purchased from Verizon Wireless within 14 days of purchase. A When you use your phone keypad to make a Push to Talk call, you Sales Representative, or your organization’s telecom administrator, ask a Sales Representative or visit verizonwireless.com/govalerts restocking fee of $35 ($70 for netbooks and tablets) applies to any must enter the 10-digit phone number of the called party. for more information about discounts you may be eligible for. Security Deposit return or exchange of a wireless device (excluding Hawaii). Presence information may not be available for all Push to Talk For information about our business programs, please speak to a You may have been asked to leave a security deposit at the time This return and exchange policy does not apply to customers who contacts. The accuracy of presence information may be affected by Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ. you activated your wireless service. You are eligible to receive have purchased a Prepaid Plan. If you purchased your merchandise the network registration status of a Push to Talk contact. your security deposit back at the end of one year of uninterrupted from another retailer, the retailer’s return/exchange policy applies. Account Manager service, or upon termination of your service. Your deposit will You can’t use your Push to Talk service for any applications that Sharing Your Account Access At our discretion, we may decline your return or charge you a fee for a tether your phone to computers or other devices for any purpose. automatically be refunded after one year, including interest, missing item, or for items that we determine are damaged or require Adding an Account Manager gives another person access to your provided that you have kept your account in “good standing” (this Verizon Roadside Assistance account information and authority to manage your account. service, or if the item or its software has been modified from its means that you paid your bill continuously for one year in a timely manufacturer’s specifications. If you return and we accept your Verizon Roadside Assistance service is available for legally Account Managers can perform all transactions except for: manner). This refund may take up to three billing cycles to be registered light passenger vehicles (e.g., sedans, coupes, merchandise within the return period, we will refund your purchase • Change account password processed. Should you be disconnected at any time during the first price, subject to the restocking fee. If you return a wireless device motorcycles, convertibles, SUVs, light-duty pickups, etc.). Coverage • Add/change Account Manager year for lack of payment, you forfeit any interest accrued during does not include service of any kind on vehicles used for commercial without a UPC on the box, the amount of the refund will be reduced Wireless Safety & Assistance that time frame. If you terminate your service, but have not paid by the amount of any mail-in rebate that was available for the purposes or using dealer tags. For every line enrolled, you can only your final bill, the deposit will be applied to your account, and you make four calls per year for Verizon Roadside Assistance service. Important Information on Radio Frequency wireless device at the time of purchase. Purchases made by cash or Emissions and Responsible Driving will receive any remaining funds. If your service is terminated after check, credit card or gift card will be refunded by check, credit card or Verizon Roadside Assistance services are provided by Signature You can find important and useful information on Radio Frequency the initial 14-day return and exchange period but before the end of gift card, respectively. Motor Club, Inc. (in California, Signature Motor Club of California, your minimum term, your deposit will be applied against the early Inc.), subsidiaries of Allstate Enterprises, LLC, an independent Emissions and Responsible Driving in our stores, in the Important

32 1.800.256.4646 verizonwireless.com 33 If you received your merchandise through a “Buy One, Get One Free” HomeFusion Broadband Service Return & III. What This Agreement Covers: VII. Your Obligations Under This Warranty or or similar offer, both items must be returned in order to receive a Exchange Policy A. COVERAGE IF IT IS AN EXTENDED LIMITED WARRANTY: Service Contract: refund. For exchanges for the same merchandise make and model, You may not return the HomeFusion Broadband Router to 1. Verizon Wireless warrants your individually owned wireless You must use the Product in a normal way; you must protect only the item to be exchanged needs to be returned. Verizon Wireless’ or its agents’ retail outlets. If you cancel after device (hereinafter the “Product”) against defects in material against further damage to the Product if there is a covered defect; Opened software purchased separately may be exchanged only activation, you will not be entitled to a refund of any activation or and workmanship under normal use and service. THIS you must follow the Product’s instruction manual. for the exact same item at a Verizon Wireless Store and may not be installation fees, or fees for additional services made at the time of WARRANTY COVERS THE WIRELESS DEVICE ONLY AND NOT VIII. How and When You or We May Terminate This returned for refund. installation. If you cancel your Service, you will not be entitled to ITS ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED Warranty or Service Contract: any bundled discounts (if any) associated with such Service. Opened AppleCare Protection Plan boxes may be returned to Apple WITHIN THE ORIGINAL PACKAGE. A. Subject to Paragraph VIII. B., we may terminate this Warranty or only by calling 1.800.APL.CARE (1.800.275.2273). Apple will If you move and call us at 1.800.922.0204 to cancel your 2. At its option, Verizon Wireless will replace the Product during Service Contract at any time. You may terminate this Warranty provide a full refund within 30 days of purchase, and a prorated Service, or if 4G LTE coverage is not available at your new address the warranty period at no charge, as long as you return it in or Service Contract at any time. If your wireless service with refund thereafter. You will need your Verizon Wireless Customer or we cannot perform installation at such address for any accordance with the terms of this Warranty to a Verizon Wireless is terminated or expires for any reason, you will Receipt to establish your purchase date. reason, you will be charged any applicable early termination Verizon Wireless Store or other location specified by be deemed to have terminated this Warranty or Service Contract. fees. If you fail to call us at 1.800.922.0204, your Service will Verizon Wireless. The replacement device may be a new or If you or Verizon Wireless terminate this Warranty or Service Before returning or exchanging any wireless device or accessory that not be cancelled and your Service charges will continue to Contract more than thirty (30) days after receiving this Warranty has data in its memory, please transfer all data you wish to retain to reconditioned device of equal or comparable value to the apply, even if you return the HomeFusion Broadband Router. Product. Nonoriginal manufacturer’s parts may be used in or Service Contract, you will receive a prorated refund of your another file source. Once the wireless device or accessory is returned, monthly fee for this Warranty or Service Contract, as applicable. your data cannot be recovered. Additionally, you should retain reconditioned devices. All Products returned to Verizon Wireless or destroy any removable or portable memory cards or modules shall become the property of Verizon Wireless. B. For residents of Georgia, this Service Contract can only (such as a SIM Card or SD Card) in order to help protect sensitive Experiencing a problem with your device? B. COVERAGE IF IT IS A SERVICE CONTRACT: be terminated by Verizon Wireless for fraud, material information, such as mobile banking information. If you’re having a problem with your wireless device, just contact misrepresentation or your failure to pay amounts due hereunder. Verizon Wireless toll-free at 1.866.406.5154 from a landline phone. If there is a defect (including pre-existing) in the material For residents of Nevada, Verizon Wireless may not terminate Because the FCC requires that nearly all wireless devices on a carrier’s We’ll diagnose the issue with you right over the phone. If we and/or workmanship of your individually owned wireless this Service Contract before the expiration of the agreed term, network have GPS capability, Verizon Wireless does not allow can’t resolve the problem and it is caused by a manufacturing device (hereinafter the “Product”), and the Product has been if the Service Contract has been in effect for seventy (70) days, non-GPS wireless devices to be activated on our network. If you defect within the first 12 months since original purchase from subject only to normal use and service, Verizon Wireless except if you: (1) fail to pay an amount when due; (2) commit upgrade from a non-GPS–capable wireless device to a GPS-capable Verizon Wireless or an authorized retailer, we’ll send you a Certified agrees to replace the Product at no charge, as long as fraud or make a material misrepresentation in obtaining this wireless device and then return it within the return period, Like-New Replacement (either a like unit or one of comparable you return it in accordance with the terms of this Service Service Contract, or in presenting a claim; or (3) perform any Verizon Wireless will not allow the non-GPS–capable wireless device quality) right to your door. For tablets, we will send your Contract to a Verizon Wireless Store or another location act or omission or violate any condition of this Service Contract, back on our network. We will, however, allow you to exchange your replacement after you return your tablet in the shipping box we specified by Verizon Wireless. The replacement device may after the effective date of this Service Contract that substantially new wireless device for another GPS-capable wireless device that send you. Certified Like-New Replacements will carry the remaining be a new or reconditioned device of equal or comparable and materially increases the service required under this Service will meet your needs, subject to the restocking fee. warranty period from the original wireless device, or 90 days, value to the Product. Nonoriginal manufacturer’s parts may Contract. Cancellation of this Service Contract by Verizon Wireless Business and Government customers: The terms and conditions of whichever is greater. Once you receive your replacement device, be used in reconditioned devices. All Products replaced by will be effective fifteen (15) days after you receive the notice of the Return & Exchange Policy, including the return period, may vary you must return your defective device within 5 days. If you do not Verizon Wireless shall become the property of Verizon Wireless. cancellation. THIS SERVICE CONTRACT COVERS THE WIRELESS DEVICE ONLY by contract. Please contact your Verizon Wireless Account Manager or return your defective device or if you return a device that has been C. If within thirty (30) days of receiving this Warranty or Service refer to your contract to determine the applicable terms and conditions. subjected to neglect, misuse, liquid damage, software alterations or AND NOT ITS ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE. Contract you wish to cancel service and you have not made a Returning your merchandise does not automatically terminate unreasonable wear and tear, you will be charged up to the full retail claim under this Warranty or Service Contract, simply notify your service. You or your organization’s Single Point of Contact price of your replacement device, which may be in excess of $500. If IV. What This Warranty or Service Contract Does Verizon Wireless and we will refund all fees paid up to the date of (SPOC) must call Customer Service to cancel service. your device has incurred damage not covered by the manufacturer’s Not Cover: termination. warranty, return your replacement device in the box it came in A. Defects or damage resulting from use of the Product in other Exchange New Merchandise to avoid being charged the value of your replacement device. If than its normal and customary manner; D. IF YOU CANCEL AS DESCRIBED IN THE IMMEDIATELY PRECEDING You are permitted to make one exchange. To make an exchange, PARAGRAPH, VERIZON WIRELESS MUST PROVIDE YOU WITH A you have equipment protection, contact your provider to discuss B. Defects or damage from misuse, accident or neglect; return the merchandise (including device, charger, battery, replacement options for damaged devices. FULL REFUND NO LATER THAN THIRTY (30) DAYS AFTER YOU instructions and any other components) in the ORIGINAL box. All C. Defects or damage from improper testing, operation, NOTIFY VERIZON WIRELESS THAT YOU WISH TO CANCEL THIS merchandise must be in like-new condition and accompanied These policies do not limit or supersede any existing maintenance, installation, adjustment or any alteration or WARRANTY OR SERVICE CONTRACT. IF VERIZON WIRELESS DOES by the original receipt. Shipping charges may apply to exchange manufacturer’s warranties. This program may be considered modification of any kind; NOT REFUND YOUR MONEY DURING THIS TIME PERIOD, YOU ARE merchandise sent to you by Verizon Wireless. to be a “warranty” or “service contract” in certain states. In these states, please refer to the Extended Limited Warranty D. Breakage or damage to antennas unless caused directly by ENTITLED TO RECEIVE A REFUND IN THE AMOUNT OF WHAT YOU Return and Service Termination or Service Contract information below. defects in material or workmanship; PAID, PLUS AN EXTRA TEN PERCENT (10%) FOR EACH MONTH IN You may terminate service for any reason within 14 days of WHICH YOUR MONEY IS NOT REFUNDED. You have 30 days from the date of activation of a new or Certified E. Products disassembled or repaired in such a manner as to activation. If you purchased a wireless device at a promotional adversely affect performance or prevent adequate inspection IX. Other Conditions: price at the time of activation, you must return that wireless Pre-Owned device to enroll in Total Mobile Protection, Total Equipment Coverage, Wireless Phone Protection or Extended and testing to verify any warranty claim; A. This Warranty or Service Contract is extended to the original device within the device return period to avoid being assessed F. Products with labels removed or illegible serial numbers; subscriber buyer only and may not be assigned or transferred to an early termination fee of $175, or $350 if you purchased an Warranty. Please see verizonwireless.com/equipmentprotection subsequent subscriber buyers. This is Verizon Wireless’ complete advanced device. You will remain responsible for your Activation for details. G. Defects or damage due to spills of or immersion in food or liquid; Warranty or Service Contract for your Product. Verizon Wireless Fee unless you terminate service within three days of activation. Extended Limited Warranty or Service Contract H. Scratches on all plastic surfaces and externally exposed parts assumes no obligation or liability for additions or modifications You will also be responsible for all applicable usage fees, prorated (Important Information for Customers Who Enroll in the resulting from normal use; and/or to this Warranty or Service Contract unless made in writing and access charges, taxes, surcharges or other charges that accrued to Extended Limited Warranty or Service Contract) I. Damage resulting from normal wear and tear. signed by an officer of Verizon Wireless. If this document is a your account through the termination date. If you paid a security I. Service Contract or Extended Limited Warranty: V. How Long This Warranty or Service Contract Lasts: Warranty, Verizon Wireless does not warrant the installation, deposit, it may take between 30 and 60 days to process the return IF YOU PURCHASED YOUR DEVICE, AS STATED ON THE RECEIPT, IN maintenance or service of the equipment, accessories, batteries of your security deposit. The charges for any service used on the Verizon Wireless will provide the warranties or benefits, described ALABAMA, CALIFORNIA, HAWAII, KENTUCKY, ILLINOIS, NEVADA, in Paragraph III, for as long as you subscribe to this program, or parts. account before the service termination date may be applied NEW YORK, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, B. Verizon Wireless cannot be responsible in any way under this against your security deposit. from the date you activate service or for the duration of your VERMONT, WASHINGTON OR WYOMING, THIS DOCUMENT IS A SERVICE continuous active service with Verizon Wireless using the Product, Warranty or Service Contract for any ancillary equipment If you cancel your service after the 14-day period, but prior to the CONTRACT. OTHERWISE, IT IS AN EXTENDED LIMITED WARRANTY. whichever is less. Activation will be deemed to be no later than attached to or used in connection with the Product, or for expiration of your minimum term, you will be responsible for all of II. Fee: fifteen (15) days from the date of delivery of the Product to you, operation of the Product with any ancillary equipment. All such the above-mentioned charges, including the early termination fee. You will be billed a monthly charge in the amount of $3.00, the owner. equipment is expressly excluded from this Warranty or Service If you return your merchandise, even by mistake, after the return in advance, to receive this Warranty or Service Contract. If you VI. How to Get Your Replacement Device Under This Contract. Furthermore, Verizon Wireless cannot be responsible period, you will not receive a refund and the merchandise you returned purchase this protection as a part of Total Equipment Coverage, you Agreement: for any damage to the Product resulting from the use of ancillary will not be returned to you. will be billed $1.81 for tablets and iPhone devices and $2.82 for To receive your replacement device, present your Product to any equipment not furnished by Verizon Wireless for use with If you purchased your merchandise online or by phone, please all other wireless devices. If you purchase this protection as part of Verizon Wireless Store, along with your bill of sale or comparable individually owned equipment. follow the return instructions in your package. If you purchased Total Mobile Protection, you will be billed $1.81. The fee is based on substitute proof of sale. If you are enrolled in either the Extended C. When the Product is used in conjunction with ancillary or your merchandise in a Verizon Wireless Store, you can return it your equipment protection program and/or price plan. If, during the Warranty or the Total Equipment Coverage program, call peripheral equipment not furnished by Verizon Wireless, to any Verizon Wireless Store. Please visit verizonwireless.com/ term of this agreement, you change your price plan or protection 1.866.406.5154 (toll free from a landline phone) and we’ll Verizon Wireless does not warrant and shall not supply service returninstructions for more details. program, the fee may be increased. diagnose the issue with you right over the phone. You may also in connection with the operation of the Product/peripheral visit any Verizon Wireless Store to diagnose and address the combination, and Verizon Wireless will honor no warranty or problem with your wireless device. service claim where the Product is used in such a combination

34 1.800.256.4646 verizonwireless.com 35 and it is determined by Verizon Wireless that there is no fault Verizon Wireless Plans, Rate and Coverage Areas, rates, with the Product. Verizon Wireless specifically disclaims any agreement provisions, business practices, procedures, responsibility for any damage caused in any way by the use of and policies are subject to change as specified in the product accessories and peripherals (specific examples include, Customer Agreement. but are not limited to, batteries, chargers, adapters and power supplies) when such accessories and peripherals are not furnished ©2013 Verizon Wireless by Verizon Wireless. X. General Provisions If This Is a Warranty: A. This Warranty sets forth our responsibilities regarding the Product. Replacement of the Product, as described herein, is your exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. FURTHER, NO WARRANTY IS MADE AS TO The power is yours COVERAGE, AVAILABILITY OR GRADE OF SERVICE PROVIDED BY VERIZON WIRELESS. B. IN NO EVENT SHALL VERIZON WIRELESS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT; FOR ANY LOSS OF USE; LOSS OF TIME; INCONVENIENCE; COMMERCIAL with my verizon. LOSS; LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES OR Total control starts at ATTORNEYS’ FEES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED verizonwireless.com/myverizon BY LAW. C. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. PREMIUM MESSAGING PROGRAMS/ XI. General Provisions If This Is a Service Contract: A. This Service Contract sets forth our responsibilities regarding the THIRD-PARTY WEBSITES WARNING TO Product. Replacement of the Product, as described herein, is your PARENTS AND ACCOUNT OWNERS: Your exclusive remedy. THIS DOCUMENT IS NOT A WARRANTY. device can be used to obtain applications B. Obligations of Verizon Wireless under this Service Contract are and programs operated by third parties backed by the full faith and credit of Verizon Wireless. using five- or six-digit codes, also known as XII. Other Rights: “short codes.” MANY OF THESE On the go? Go mobile. A. This Warranty or Service Contract gives you specific legal rights. APPLICATIONS AND PROGRAMS CARRY You may have additional rights that vary from state to state. ADDITIONAL FEES AND CHARGES. THE My Verizon Mobile. B. Residents of Georgia and Kentucky may file a claim with Federal AMOUNT AND BILLING FREQUENCY Insurance Co., 15 Mountain View Road, Warren, NJ 07059, directly if Verizon Wireless does not honor your claim within OF THESE EXTRA FEES SHOULD BE sixty (60) days after you filed your proof of loss. Residents of DISCLOSED AT THE TIME YOU SIGN Connecticut may file a claim with Balboa Insurance Company, UP. YOU SHOULD NOT SIGN UP IF YOU Suite 200, 3349 Michelson Drive, Irvine, CA 92612-8893 directly if ARE NOT SURE WHETHER YOU WILL BE Verizon Wireless fails to perform according to the terms hereof. CHARGED AN EXTRA FEE. ANY EXTRA C. Resolution of Disputes for Connecticut Residents Only: Any FEES YOU SIGN UP FOR WILL BE APPLIED disputes between Verizon Wireless and residents of Connecticut TO YOUR MONTHLY BILL, AND MANY OF arising under this Warranty shall be decided by an arbitration process. A written complaint containing a description of the THESE FEES ARE BILLED EVERY MONTH dispute, the purchase price, the cost of the repair of the Product AFTER YOU SIGN UP. BE ESPECIALLY and a copy of the warranty form can be mailed to: State of CAREFUL WHEN GIVING YOUR Connecticut, Insurance Department, P.O. Box 816, Hartford, CT TELEPHONE NUMBER TO THIRD PARTIES, 06142-0816, Attn.: Consumer Affairs. INCLUDING THIRD-PARTY WEBSITES, • Check your usage • Suspend or reconnect service D. Defective equipment must be returned or holder will be subject BECAUSE THIS MAY BEGIN THE PROCESS to a nonreturn fee equal to the cost of the nonpromotion retail • Analyze your account • Add a new device price. Subject to equipment availability at time of processing. FOR APPLYING EXTRA FEES TO YOUR Customer agrees to “like” device if same model is no longer BILL. WE ARE NOT RESPONSIBLE FOR ANY • View and pay your bill • Change your mailing or email address available. CONTENT, INFORMATION OR SERVICES PROVIDED BY THESE PROGRAMS. • Change your plan and features • Set service blocks YOU MAY BLOCK APPLICATIONS AND PROGRAMS THAT CARRY • Manage Friends & Family • Add an Account Manager SELLER: PREMIUM CHARGES FOR FREE AT • Manage Call Forwarding • Upgrade your equipment (Entity Financially and Legally Obligated to Perform Service) VERIZONWIRELESS.COM/ Verizon Wireless Services, LLC MYVERIZON UNDER SET SERVICE • Activate or switch your device • And much more One Verizon Way BLOCKS. Basking Ridge, NJ 07920-1097

36 1.800.256.4646 verizonwireless.com 37