G
L O B A L E D U C A T O R S Contents Compliance Index
Vission/Mission/Values 5
Report from the Institute Council President 6
Report from the Institute Chief Executive Officer 8
Institute Council 12
Directors of Box Hill Enterprises Ltd 13
Establishment 13
Management, Committees and Teams 13
Campus Locations 14
Summary of the Number of Persons Employed 15
Organisational Chart 16
2001 Institute Performance Summary 18
Campus Services 22
Corporate Communications 24
Corporate Services 26
Educational Operations 30
Government Initiatives 34
Industry Initiatives 36
International Business Development 38
Learning Development 40
Organisational Development 42
Technology and Commercial Development 46
Teaching Centre Reports 48 - 67
Service Centre Reports 68 - 76
Freedom of Information 77
Literature Available 29
Regulations, Policies and Procedures 29
Financial Statements 79
annual 2 Box Hill Institute report2001 Compliance Index Report of Operations Charter and Purpose 9.1.3 (i) (a) Manner of establishment and Relevant Minister 13 9.1.3 (i) (b) Objectives, functions, power and duties 5 9.1.3 (i) (c) Services provided and persons or sections of community served 5 Management and Structure 9.1.3 (i) (d) (i) Names of Council Members and Directors 12 9.1.3 (i) (d) (ii) Names of senior office holders and brief description of each office 13 9.1.3 (i) (d) (iii) Chart setting out organisational structure 16 Financial and Other Information 9.1.3 (i) (e) Workforce data and application of merit and equity principles 15 9.1.3 (i) (f) Application and operation of FOI Act 1982 77 9.1.3 (ii) (a) Summary of financial results with previous four comparatives 26 - 29 9.1.3 (ii) (b) Summary of significant changes in financial position 26 - 29 9.1.3 (ii) (c) Operational objectives for the year and performance against those objectives 18 9.1.3 (ii) (d) Major changes or factors affecting achievement of objectives 18 9.1.3 (ii) (e) Events subsequent to balance date xxxi 9.1.3 (ii) (f) Full details of each consultancy > $100,000 28 9.1.3 (ii) (g) Number and total cost of consulting engagements < $100,000 28 9.1.3 (ii) (h) Extent of compliance with Building Act 1993 23 9.1.3 (ii) (i) Statement that information listed in Part 9.1.3 (iv) is available on request 29 9.1.3 (ii) (k) Implementation and compliance with National Competition Policy 28 9.1.3 (iv) (a) Statement that declarations of pecuniary interests have been duly completed 29 9.1.3 (iv) (c) Publications produced by the Institute 73 & 29 9.1.3 (iv) (d) Details of changes in prices, fees, charges, rates and levies charged by the Institute 77 9.1.3 (iv) (e) Details of any major external reviews carried out on the Institute 29 9.1.3 (iv) (f) Details of any major research and development activities undertaken by the Institute 29 9.1.3 (iv) (g) Details of overseas visits undertaken 29 9.1.3 (iv) (h) Marketing and Public Relations activities undertaken 73 9.1.3 (iv) (i) Occupational health and safety measures 45 9.1.3 (iv) (j) Industrial relations 69 9.1.3 (iv) (k) Major committees sponsored by the Institute 13 9.1.3 (iv) Statement on compulsory non-academic fees, subscriptions and charges 28 Financial Information Statement of Financial Performance 9.2.3 (ii) (a) Revenue by class xvi 9.2.3 (ii) (b) Investment income xvi 9.2.3 (ii) (c) Loss on sale of non current assets xxi 9.2.3 (ii) (d) Material revenues from exchanges of goods or services xvi 9.2.3 (ii) (e) Depreciation and amortisation expense xvii 9.2.3 (ii) (f) Bad and doubtful debts xvii 9.2.3 (ii) (g) Financing costs n/a 9.2.3 (ii) (h) Increment/decrement on the revaluation of assets xx 9.2.3 (ii) (i) Auditor’s remuneration xxv
continued over…
annual 2001report Box Hill Institute 3 Contents Financial Information (continued)
Statement of Financial Position 9.2.3 (iii) (a) (i) Cash assets xvii 9.2.3 (iii) (a) (ii) Inventories by class xviii 9.2.3 (iii) (a) (iii) Receivables, including trade debtors, loans and other debtors xviii 9.2.3 (iii) (a) (iv) Other assets, including prepayments xviii 9.2.3 (iii) (a) (v) Investments by class n/a 9.2.3 (iii) (a) (vi) Property, plant and equipment xix 9.2.3 (iii) (a) (vii) Intangible assets xviii 9.2.3 (iii) (b) (i) Overdrafts xvii 9.2.3 (iii) (b) (ii) Interest bearing liabilities xxi 9.2.3 (iii) (b) (iii) Payables xxi 9.2.3 (iii) (b) (iv) Finance lease liabilities n/a 9.2.3 (iii) (b) (v) Provisions, including employee entitlements xxi 9.2.3 (iii) (c) (i) Authorised capital n/a 9.2.3 (iii) (c) (ii) Issued capital n/a 9.2.3 (iii) (d) Equity and movements in equity xxii Financial Statements 9.2.2 (i) (a) Statement of financial performance vii 9.2.2 (i) (b) Statement of financial position viii 9.2.2 (i) (c) Statement of cash flows ix Notes to the Financial Statements 9.2.2 (i) (d) Ex-gratia payments n/a 9.2.2 (i) (d) Amounts written off n/a 9.2.2 (i) (e) Consolidated financial statements of subsidiaries iv – xxxi 9.2.3 (iv) (a) Charges against assets n/a 9.2.3 (iv) (b) Contingent liabilities xxv 9.2.3 (iv) (c) Commitments for expenditure xxiv 9.2.3 (iv) (d) Government contributions xvi 9.2.3 (iv) (e) Employee superannuation details xxv 9.2.3 (iv) (f) Assets received without adequate consideration n/a
Councillor Related Disclosure Councillor Information 9.4.2 (i) Institute Council members xxvi 9.4.2 (ii) Total remuneration of all councillors of the Institute xxvi 9.4.2 (iii) Analysis of councillors' remuneration bands of $10,000 xxvi 9.4.2 (iv) Executive officers whose remuneration falls within $10,000 bands above $100,000 xxvii 9.4.2 (v) Amounts paid to superannuation plans regarding the retirement of councillors xxvii 9.4.2 (vi) (a) (b) Loans made, guaranteed or secured by the Institute to a councillor or related party xxvii 9.4.2 (vii) (a) The aggregate amount of loans made xxvii 9.4.2 (vii) (b) The aggregate amount of repayments received n/a
Financial information relating to significant initiatives taken/strategies developed for the Institute’s international operations 38
Public Sector Management & Employment Act (PSMEA) Extent of compliance 45
annual 4 Box Hill Institute report2001 Vision Values
Box Hill Institute will be recognised as Australia’s No. 1 global vocational Service to students, other customers, the community and education and training provider. one another Excellence in everything we do, by adopting the highest professional standards Mission Learning which contributes to our growth as individuals and a community The mission of Box Hill Institute is centred on students, skills and Integrity through honesty, fairness, transparent staff. The mission is: communication and trusting relationships To provide students with a positive learning environment and give Accountability to those we serve and each other them the opportunity to excel in the global employment market. Achievement by recognizing and rewarding achievers, To provide industry and the community with highly skilled and responsible risk taking, creativity and innovation well educated people capable of making productive contributions. Equity & Access by providing people with fair and reasonable To provide a working environment that attracts and nurtures opportunities to participate and excel on merit leaders in vocational education, training and services. Caring for the well-being of our diverse community and maintaining a balance between our personal and professional lives
Teamwork which encourages participation and empowers people to exercise initiative and responsibility
Leadership which consistently inspires mutual respect and outstanding performance
Continuous of staff, learning programs, our environment Development and systems
Partnerships with Government, industry, employers, secondary schools and the local community which are mutually beneficial.
annual 2001report Box Hill Institute 5 President’s Message
2001 has been a year of change at Box Hill Institute and for us as a Council.
Operationally, the year got off to a good start with news from the National Centre for Vocational Education Research (NCVER) that Box Hill Institute graduates have some of the best employment outcomes in the country. This and other factors led to record numbers of students attending the Institute during 2001.
We were ambitious in our plans for the Institute when we approved the first Strategic Plan in 2000. This ambition was duly reflected in the corresponding Management Plan of 2002. No plan is ever cast in stone, however, and a review of the Management Plan this year showed further refinement was necessary. The refined plan was presented to staff mid-year and centres on four key strategic areas: Leaders Globally; Leaders in Learning; Leaders in Community Relationships; and Leaders in Technology.
The need to ensure both our students and staff are abreast of new technology and its application in the work and study environments continues to be a focus of the Institute and its Council.
Developments of note during the year included the enhancement of the relationship with Cisco systems, the implementation of staff development in the area Philip Moran President of Information Technology literacy, the beginnings of Student World (part of the Institute’s website) and Box Hill Institute Council the formation of a vision for flexible delivery in the Institute. In addition the Institute Council considered opportunities in the area of biotechnology and the development of an Information and Communications Technology Strategy. All of these projects demonstrate the impact of technology in the education environment. It is, I believe, the tip of an increasingly larger iceberg.
Politically, education and training continued to be a hot topic at both Federal and State Government level with Federal debate focussing on funding of the sector. Industry leaders Rupert Murdoch and Dr John Schubert, President of the Business Council of Australia, voiced support for better funding for vocational education and training. As a Council we will watch this discussion with interest.
At a state level, the funding problems at Chisholm Institute had ramifications for all TAFEs. In line with Government policy the Institute reviewed its practices to ensure due process was followed regarding corporate governance.
annual 6 Box Hill Institute report2001 On a happier note the Minister for Post Compulsory Education, A review of the past year would not be complete without offering our Training and Employment, Lynne Kosky came to the Institute earlier in thanks to Associate Professor John Rasa and Councillor Mel Miles. the year bearing a cheque for $6.5m. This money is being used to John decided to step down from his role as Council President after upgrade the Institute’s facilities and will fund the development of a four years, while Mel Miles has left us to pursue other interests. The new building – Elgar East. The development is a tangible reminder of Council welcomed two new faces, Glenn Von Bibra and Phil Belcher. how the Institute is working to ensure its staff and students have the Glenn jointly operates a company called Bibra and May Food Service best facilities possible. Solutions while Philip was until November 2001 Director, Enterprise Line of Business, Asia-Pacific with Cisco Systems Australia Pty Ltd. Globally, few people were untouched by the events which unfolded on Philip is now Managing Director of StorageTek Australia and New September 11. Suffice to say the Institute took a prudent position Zealand. Both have added a new dynamic to the Council via their regarding its staff based overseas. industry and training experiences. This can only work for the benefit The Institute has as its core business the provision of education and of the Institute. training. One of our key strategies is to develop a global presence and I would like to say that none of these achievements and challenges one of the means by which we intend to achieve this is through the would have been faced successfully without the support of the staff at development of our overseas network. the Institute. To them I say thank you and we look forward to an The development of relationships with overseas businesses and exciting 2002. educational institutions for this network will provide unprecedented opportunities for our staff and students. On a similar theme, much of our work overseas centres on delivering education and training to Philip Moran improve the skills and knowledge of workers so they can take President advantage of the opportunities the global economy has to offer. Box Hill Institute Council The Institute’s activities help to widen horizons and build understanding for our staff, students and citizens of other countries. This was something we were able to take inspiration from during such a turbulent time.
annual 2001report Box Hill Institute 7 CEO’s Message
Commitment, hard work, perseverance and teamwork delivered some terrific results at Box Hill Institute during 2001.
Events domestically and globally, gave the Institute’s staff and students professional and personal challenges and looking back I am pleased to say we met them with passion and endeavour.
Last year the Institute identified three areas which reflect its statement of purpose and commitment to achieving its vision to be ‘recognised as Australia’s No. 1 global vocational education and training provider.’ They can be summarised as our students, our staff and our ability to develop a skilled population for the benefit of industry and the communities we serve.
Students To provide students with a positive learning environment and give them the opportunity to excel in the global employment market.
The Institute recorded more than 32,912 student enrolments during 2001 eclipsing its 1999 record of John Maddock 29,228. This resulted in 6.5 million student contact hours, 18% above our record of 5.5 million in 2000. Chief Executive officer Our students are always great achievers and among the highlights during 2001 were:
The five students who took top honours at our annual Training Awards. They were:
Nathan Jefferyes from Olinda, Outstanding Student of the Year (First Year Apprentice)
Chris Cornell of Warrandyte, Outstanding Student of the Year (Second Year Apprentice)
Rebecca Murcutt of Blackburn North, Outstanding Student of the Year (Final Year Apprentice)
Robyn Jacobs of Monbulk, Outstanding Student of the Year (Vocational)
Jeremy Ludekens of East Warburton won the Victorian Learning and Employment Skills Commission Achievement Award.
A record 33 entries were received for the awards which aim to recognise excellence, leadership and achievement in the student body.
Hong Pham and Tina Bouhoutsos, two students from the Centre for Design and Technology, who were successful in the prestigious Lectra/Fashion Group International Award.
Emily Millane and Andrew Chadwick who won a Victorian Certificate of Education (VCE) Premier’s Award, for outstanding achievement in Political Studies and Contemporary Society.
annual 8 Box Hill Institute report2001 On leaving the Institute our students achieved excellent results in The service and achievements of staff were again recognised in 2001. finding employment and furthering their careers. Research from the Staff Service Awards were presented at a function in October and the National Centre for Vocational Education Research (NCVER) showed Staff Achievements Awards were presented at the end of year lunch 97% of 1999 graduates who started a course at Box Hill Institute which was attended by over 500 staff. within 12 months of leaving secondary school were employed by 26 Particular emphasis was placed on the improvement of workplace May, 2000. This was 18% above the Victorian figure of 79% and 16% safety and the Institute’s emergency management systems and above the Australian average of 81%. practices now reflect best practice for an educational institution. Signs, or the lack of them, have been a constant source of criticism The improvement of Human Resource (HR) processes continued with from visitors and students and as a result this has rated poorly in the the review and rewriting of all HR procedures which will now be the Student Satisfaction Survey. It was with a great deal of pleasure that subject of consultation with relevant stakeholders. A Fair Treatment we were able to address these concerns during 2001. The Institute’s Procedure was introduced to provide an alternative avenue for name has gone up in lights at the three major campuses with the grievance resolution. A range of grievances were lodged and completion of our new signage scheme. In all, 920 signs large and investigated throughout the year, with some recommendations for small, in striking blue and yellow were installed around the Institute. improvement to systems and processes being implemented. A major milestone for the Institute was receiving $6.5m for its planned $20m Elgar East development to greatly enhance the learning environment for our students. Together with the improvements at Whitehorse, the commencement of the Elgar site developments and Skills the sale of our Doncaster campus, means that our major capital works To provide industry and the community with highly programs are well on track. skilled and well-educated people capable of making productive contributions.
A key element of Box Hill Institute’s strategy is its emphasis on life- Staff long learning, particularly for those who are 15 to 18 years old. To provide a working environment which attracts During 2001, Post Compulsory Education, Training and Employment and nurtures leaders in vocational education, Minister Lynne Kosky approved our application to pilot the VCE with a training and services. Difference program. The program is aimed at students who have left school, who have not completed their VCE and who are not in full-time Following completion of negotiations in 2000, enterprise agreements employment. covering all staff were implemented, providing overdue wage increases to staff and a range of flexibility provisions which enhance In line with our focus on 15 to 18 year olds we created a Youth Unit, the delivery of education and training to students and industry. whose brief was to better service these students. In 2002 the Unit will trial a new enrolment process for students in VCE Units 1 and 2, Recruitment to seven management positions was undertaken, Certificate in General Education for Adults and Growth and Pathways including the position of Deputy CEO/General Manager Educational (full-time). It is envisaged the process will involve options advice, Operations and General Manager Campus Services. During these detailed assessment, preparation of an individual learning plan and changes, effective operations continued through the appointment to recommendations for course selection. these positions of staff, some of whom had participated in the Institute’s Trainee General Manager and Trainee Centre Manager The Institute is also committed to providing innovative programs in programs and the provision of development opportunities for other technology. With this in mind, we joined forces with VICTEC Group experienced managers. Training to train 20 women for careers in the IT industry. Under the WinIT program, the women received training at Box Hill Institute on Significant resources were devoted to staff training and development computer systems networking and management. both at the Institute and Centre level. Staff training was provided in the strategic areas of teacher training, Information Technology (IT) Box Hill Institute’s Centre for Information Sciences signed an skills development, leadership development, team development and Academic Partnership with Sun Microsystems. Staff are currently equal opportunity. completing training in Java in preparation for sitting Sun Vendor exams and becoming Sun accredited trainers. We plan to deliver Sun General Managers and Centre Managers participated in a accredited courses from February 2002. comprehensive planning process which included the development of Individual Performance Plans. A performance feedback process enabled 360 degree feedback to be provided at the CEO/General Manager interface.
annual 2001report Box Hill Institute 9 CEO’s Message
It would be misleading to create a picture of an Institute, which In addition our Centre for Off Campus Learning Services has been delivers all its training at Box Hill. Much of it is carried out on-site, involved in a range of major projects and activities including: both here and overseas where it is designed to meet the specific the delivery and management of the AusAID/ITA Indonesian needs of the company and the learner. IAPSD project now in its second year, with three staff living on a One such example is our relationship with Retail Training Solutions semi-permanent basis in Indonesia (McDonalds). Through this agreement 200 new McDonalds trainees delivery of Management Training to Adidas Regional Managers were enrolled for Certificates II and III in Retail Operations during across five countries in Asia 2001. This is over and above the 300 students who continued their training from 2000. delivery of an Advanced Certificate in Engineering to Ok Tedi Mining. Our training of students whether on campus or in the workplace has to satisfy our business clients and employers of apprentices. When The Institute is committed to providing opportunities for its staff and we asked their opinion of our approach, 95.3% of our business clients students to study and work overseas. 2001 marked the first full year said they were satisfied with the Institute’s approach to training with of this program and gave students from five Teaching Centres the eight out of ten prepared to recommend us to others. Similarly 85.5% opportunity to participate in short term exchanges to Southern of employers for whom we train apprentices were satisfied and nine Alberta Institute of Technology, Canada, Colorado Mountain College, out of ten were prepared to recommend our training to others. Colorado, USA, and Horsens Polytechnic, Denmark. Thirteen Institue staff from eight Teaching Centres also visited these program partners as well as Lakeland Community College, Ohio and the League for Global Educators Innovations ICT Conference in Minneapolis. On other occasions: To be Australia’s No.1 global vocational education Leigh O’Gorman, an Electrical Apprentice of the Year for three and training provider. years represented Box Hill Institute at an international student forum held at Abu Dhabi Men’s College. The forum was an Throughout this report you will find many examples of achievements ‘Education Without Borders’ International Student Conference and and activities which contribute to Box Hill Institute being recognised attracted students from 85 institutions in over 40 countries. as Australia’s No 1 Global Vocational Education and Training provider. Listed below are a few examples. Del Leslie, Program Coordinator in the Centre for Health and Community Services won the first Box Hill Institute Travelling Cisco Systems enhanced our global status in the Information and Scholarship. She travelled to Lakeland Community College in Communications Technology (ICT) industry by appointing Box Hill Ohio to investigate how the College has implemented programs to Institute of TAFE as the Super Cisco Academy Training Centre for the cope with an increasing volume of training needs, as well as the Asia-Pacific Region. This is the highest level of recognition for importance of the employment placement relationships. universities, TAFEs, secondary schools and training providers given by Cisco and it makes Box Hill Institute one of only four Super Cisco Box Hill Institute has made terrific progress towards its goal and it Academy Training Centre’s around the world and the only one for the would be easy to conclude everything is perfect. We can always Asia-Pacific Region. improve. Some areas will face significant challenges during 2002 and there are strategies in place to work through them. A range of Box Hill Institute courses were delivered on a franchise basis in Fiji and Vietnam to the extent that off-shore overseas student 2001 provided a lot to take pride and inspiration from and a lot to enrolments currently stand at 1,001 while inbound student enrolments celebrate. The energy created by these achievements will drive us on are 987. This is a total International Student enrolment of 1,969 to greater things in 2002. (compared with 1,038 in 2000).
John Maddock Chief Executive Officer Box Hill Institute
annual 10 Box Hill Institute report2001 annual 2001report Box Hill Institute 11 Institute Council
Back Row (left to right): Ongoing Appointment - Chief Executive Officer Peter Seamer, Philip Belcher, Mr John Maddock Glenn Von Bibra Ministerial Appointments Front Row (left to right): Mr Philip Belcher Appointed 29/01/2001 for 3 years Jenni Perry, John Maddock, Mr Peter Seamer Appointed 05/01/2001 for 2 years Philip Moran, Christine Vacant Kilmartin Ministerial Appointments - Industry Associate Professor John Rasa Appointed 09/02/2000 for 3 years Absent: John Rasa, Bruce Thompson, Mr Glenn von Bibra Appointed 29/01/2001 for 3 years Genevieve Webb, Fergus Ms Genevieve Webb Appointed 26/03/2001 for 3 years Hudson, Corey Hague Co-opted Appointments Ms Christine Kilmartin Appointed 27/02/2002 for 3 years Mr Philip Moran Appointed 27/02/2001 for 3 years Mr Bruce Thompson Appointed 25/02/2001 for 2 years Elected Staff Representative Mr Fergus Hudson Appointed 24/02/2001 for 2 years Elected Student Representative Mr Corey Hague Appointed 01/04/2001 for 1 years Office Bearers President Mr John Rasa - June 2001 Mr Philip Moran June 2001 - May 2002 Vice Presidents Associate Professor John Rasa June 2001 - May 2002 Mr Peter Seamer June 2001 - May 2002 annual 12 Box Hill Institute report2001 Responsible Person: Management,Committees The Hon. Lynne Kosky MP and Teams Minister for Education and Training Chief Executive Officer Directors of Box Hill John Maddock General Managers Enterprises Ltd Deputy CEO, Educational Operations The names and relevant details of the Directors in office at the date of Darrell Cain (Appointed 3 December 2001) this report are: Rob Everett (Retired 18 February 2002)
John MADDOCK, (Managing Director) Campus Services Dermot O’Sullivan Philip BELCHER Corporate Communications Fergus HUDSON Rhonda Tallnash Corporate Services Christine KILMARTIN Joanne James
Government Initiatives Philip MORAN (Chair) Jill Baird
John RASA Industry Initiatives Jim Irwin
Peter SEAMER International Business Development Stephen Jeffress Bruce THOMPSON Learning Development Anne Jones Glenn VON BIBRA Organisation Development Genevieve WEBB Gillian Hoysted Technology and Commercial Development Establishment John Italiano Box Hill College of Technical and Further Education (TAFE) was established by an Order in Council dated 25 January 1984, under the Committees Victorian Post-Secondary Education Act 1978, following an Audit Committee amalgamation with the Whitehorse College of TAFE. Board of Studies The Governor in Council approved orders changing the name of Box Enterprise Bargaining Agreement (EBA) Consultative Committee Hill College of TAFE to Box Hill Institute of TAFE on 12 September 1995. Finance and Budget Committee The functions, powers and duties of the Institute are set out in the Vocational Education and Training Act 1990 and the Constitution of Occupational Health and Safety Committee the Council of the Box Hill Institute of TAFE. The relevant Minister for Education and Training is Advisory Teams The Hon. Lynne Kosky MP Communication and Corporate Citizenship
Growth and Business Development
Innovation and Change
Internal Performance and Service
annual 2001report Box Hill Institute 13 Campus Locations
Extended Campuses in Secondary Schools Doncaster Campus Balwyn High School 96 Deep Creek Drive East Doncaster 3109 Berwick Secondary College
Boronia Heights Secondary College Telephone (03) 9286 9122 www.bhtafe.edu.au Box Hill Senior Secondary College Canterbury Girls Secondary College
Elgar Campus Chandler Secondary College 465 Elgar Road De La Salle Box Hill 3128 East Doncaster Secondary College
Telephone (03) 9286 9222 Eltham High School www.bhtafe.edu.au Emmaus College Ellingworth Campus Forest Hills Secondary College 4 Ellingworth Parade Heathmont College Box Hill 3128 Highvale Secondary College
Telephone (03) 9286 9631 Ivanhoe Grammar www.bhtafe.edu.au Koonung Secondary College Lilydale Height Secondary College
Nelson Campus Mooroolbark Heights Secondary College 853 Whitehorse Road Mt Lilydale Mercy College Box Hill 3128 Mt Waverley Secondary College
Telephone (03) 9286 9222 Norwood Secondary College www.bhtafe.edu.au Our Lady of Mercy Whitehorse Campus Our Lady of Sion 1000 Whitehorse Road Ringwood Secondary College Box Hill 3128 Salesian College Telephone (03) 9286 9222 Siena College www.bhtafe.edu.au Templestowe Secondary College
Upwey High School
Wellington Secondary College
Whitefriars College
annual 14 Box Hill Institute report2001 Summary of Number of Persons Employed
November 2001
TEACHING STAFF Full-Time Part-Time TOTAL EFT On Going Female 71 46 117 101.88 Male 154 8 162 159.17 Fixed Term Female 10 35 45 30.93 Male 33 19 52 44.77 Sessional Female 0 148 148 46.88 Male 0 105 105 40.18 Total Teachers 268 361 629 423.81 NON TEACHING STAFF Executive Officers Female 5 0 5 5.00 Male 6 0 6 6.00 PACCT Ongoing Female 118 30 148 137.22 Male 70 6 76 74.20 PACCT Fixed Term Female 23 44 67 44.51 Male 10 6 16 13.59 PACCT Casual Female 0 23 23 9.11 Male 0 3 3 2.00 Other Staff Ongoing Female 2 1 3 2.53 Male 28 4 32 30.30 Other Staff - Fixed Term Female 5 65 70 21.19 and Casual Male 7 73 80 18.35 TOTAL Female 234 392 626 389.30 TOTAL Male 308 224 532 386.71 TOTAL ALL 542 616 1158 776.01
November 2000
TEACHING STAFF Full-Time Part-Time TOTAL EFT Ongoing Female 80 55 135 115.25 Male 159 4 163 161.65 Fixed Term Female 11 33 44 29.79 Male 32 23 55 46.32 Sessional Female 0 140 140 35.83 Male 0 110 110 29.35 Total Teachers 282 365 647.00 418.19 NON TEACHING STAFF Executive Officers Female 5 0 5 5.00 Male 7 0 7 7.00 PACCT Ongoing Female 93 25 118 109.64 Male 59 4 63 61.43 PACCT Fixed Term Female 23 29 52 37.15 Male 11 3 14 12.74 PACCT Casual Female 0 12 12 4.91 Male 0 2 2 1.14 Other Staff Ongoing Female 8 1 9 8.53 Male 29 6 35 32.36 Other Staff - Fixed Term Female 1 55 56 6.04 and Casual Male 5 52 57 11.22 TOTAL Female 221 350 571 352.14 TOTAL Male 302 204 506 363.21 TOTAL ALL 523 554 1077 715.35
annual 2001report Box Hill Institute 15 Box Hill Institute Management Chart
General Managers Team
Target Industry Portfolio
Target Country Portfolio
Educational Operations India Rob Everett Darrell Cain
Corporate Services Joanne James
Organisation Development Gillian Hoysted
Campus Services Dermot O’Sullivan
Learning Development Vietnam Anne Jones
annual 16 Box Hill Institute report2001 Business Development Team
Technology & International Corporate Industry Government Commercial Business Communications Initiatives Initiatives Development Development Rhonda Tallnash Jim Irwin Jill Baird John Italiano Stephen Jeffress
IT, Multimedia Hospitality Business Communications & Performing & Retailing & HACS & Engineering Arts
Middle South Malaysia Thailand China East & all America others
Teaching Centres Service Centres Animal and Biological Sciences L Bonning/ Educational Product Services I Robertson A Foley (Acting) Executive Support – Business Development D Baxter Arts and Technology S Wickham (Acting) Executive Support – Directorate K Ferguson Automotive, Transport and Engineering K McCollum Executive Support – Risk Management M Booth Building and Furniture Studies G Pringle Facilities Services J Buultjens Business Programs A Hoare-Lippmann Finance P Wilkins Computer Technology R McAllister Human Resource Services W Shevlin Design and Technology T MacGregor Information Technology Services J McAlister Electrical and Refrigeration Trades T Waterson International Student Office F Vuillemot English Language Studies S Cote Library and Student Support L Pope Hairdressing, Beauty and Floristry V Rasa Marketing and Communications T Kelly Health and Community Services B Stumpf Planning and Academic Services A Hannan Hospitality and Tourism H D’Arcy Registrar S Tomasetti Industrial Sciences and Extractive Industries D Gaulke Industry Education and Training J Oliver Information Sciences C Hardie Management and Small Business V Bray Multimedia and Design N Waters Off Campus Learning Services A Penny Performing Arts J Stafford Vocational Access and Education B Johnson
annual 2001report Box Hill Institute 17 2001 Operational Performance Summary
2001 Institute Performance Summary During the year the Institute operated with a matrix organisation structure, which replaced the previous divisional structure.
Under this structure, the Institute’s General Managers are accountable for strategic matters corresponding to the Institute’s six strategic platforms and twelve management platforms. These platforms are: Strategic Platforms Management Platforms Globally Focussed Servicing Students Improving Human Institute Resources Processes Leader in Learning Servicing Enterprises Managing Existing Facilities Leader in Technology Meeting ETTE Developing New Contractual and Facilities Service Obligations Exemplary Partnerships Capturing and Ensuring Sound Managing Business International Business Performance Pathways from Year 9 Meeting Government Managing Corporate to Masters Commercial Contracts Governance and Rob Everett Citizenship General Manager, Educational Operations People and Capturing and Communicating and Organisational Managing Business Marketing Development Opportunities
annual 18 Box Hill Institute report2001 The Institute’s student management system registered the following statistical summary of activity in 2001. Enrolments in 2001 increased to 32,912 compared with 28,794 in 2000, an increase of 14.3%. Total enrolments at Box Hill Institute over the past ten years are compared in Chart 1.
Chart 1: Box Hill Institute - 10 Year Comparison of Total Enrolments 35,000
30,000
25,000
20,000
15,000 26,016 28,794 32,912 29,228 28,396 25,677 26,724 27,006 23,412 10,000 27,239 Enrolments of All Profile Types 5,000
0 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001
Enrolments under state recurrent funding constituted 51.8% of total enrolments compared with 51.6% in 2000 and 39.1% in 1999. The vast majority of the change in 1999 resulted from a change in the treatment of apprenticeship training by the Office of Employment, Training and Tertiary Education (ETTE) that was reversed by government direction in 2000.
Enrolments under state recurrent funding included 2,941 full time (a decrease of 15.2%), 9,277 part time (an increase of 24.9%), 3,992 apprenticeship/traineeship (an increase of 25.3%) and 849 off-campus (an increase of 10.0%) producing a total of 17,059 enrolments. The remaining 15,853 enrolments (an increase of 13.7%) came from short courses, fee for service courses, other government funded programs and international students. The composition of enrolments in 2001 is compared with 2000 in Chart 2.
Chart 2: Comparison of 2000 and 2001 % of Enrolments by Program Type
8.9% P Profile F/T 12.0%
28.2% P Profile P/T 25.8%
2.6% P Profile O/C 2.7%
12.1% L Profile 11.1%
48.2% Non-rec Profile 48.4%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
2000 2001 % of Enrolments
annual 2001report Box Hill Institute 19 2001 Operational Performance Summary
Student contact hours generated in 2001 were 6.49m compared with 5.45m in 2000 (an increase of 19.0%). Total student contact hours at Box Hill Institute over the past ten years are compared in Chart 3.
Chart 3: Box Hill Institute - 10 Year Comparison of Total Student Contactr Hours
7,000,000
6,000,000
5,000,000
4,000,000
3,000,000 6,490,646 5,296,289 5,159,308 5,365,885 4,713,008 4,717,500 5,107,795 5,114,990 5,454,386 2,000,000 4,484,104
Student Contact Hours of All Profile Types 1,000,000
0 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001
The student contact hours produced from state recurrent funding were 4.49m (an increase of 7.3%), representing 69.2% of student contact hours in the Institute in 2001. Recurrent student contact hours generated comprised for full-time students 1,946,119 (a decrease of 9.2%), for part-time students 1,420,622 (an increase of 25.4%), for apprentices/trainees 1,029,524 (an increase of 23.6%) and for off-campus students 97,177 (an increase of 21.6%). The remaining 1,997,204 student contact hours were generated through non-recurrent funding (an increase of 57.8%). The composition of student contact hours in 2001 is compared with 2000 in Chart 4.
annual 20 Box Hill Institute report2001 Chart 4: Comparison Between 2000 and 2001 of % of Student Contact Hours by Profile Type
30.0% P Profile F/T 39.3%
P Profile P/T 21.9% 20.8%
P Profile O/C 1.5% 1.5%
L Profile 15.9% 15.3%
Non-rec Profile 30.8% 23.2%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%
% of Student Contact Hours 2000 2001
The Institute conducts Customer Satisfaction Surveys each year. The 2001 Staff Satisfaction Survey produced an overall satisfaction rating of 76.0 compared with 70.3 in 1999. The results of the 2001 Apprentice/Trainee Employer Survey had not been processed by the consultants at the time of finalising this report.
The Institute participated in the Australian National Training Authority (ANTA) TAFE Graduate Outcomes Survey 2001, which was managed by the National Centre for Vocational Education Research. The results of this survey at the individual Institute level had not been released by ETTE at the time of finalising this report.
annual 2001report Box Hill Institute 21 Campus Services
The General Manager Campus Services, Dermot O’Sullivan, is accountable for the achievement of the following Institute objectives:
To carry out master planning, attract capital funds, deliver capital works and improve physical asset utilisation and amenity
To deliver facility services, carry out minor new works and maintenance and provide safe and secure conditions. Key Initiatives included: To carry out master planning, attract capital funds, deliver capital works and improve physical asset utilisation and amenity...
The various facilities developments in 2001 were characterised by their diversity. The needs of strategic maintenance were measured against the requirement for improved amenity for the increasingly segmented student body: the provision of appropriate conditions for differing cultural, generational and interest groups was taken into account. Significant safety works were also incorporated into the facilities development program, with a view to improving safety for individuals, and simultaneously reducing recurring expenditure brought about by Dermot O’Sullivan contractual works with high cost safety measures. General Manager Campus Services The major capital task initiated during 2001 was the Elgar Stage One Project. When complete, this project will result in a new state of the art teaching and learning facility for business and science studies. Currently in its design stage, the project features an emphasis on technological capacity with a view to enhancing resource availability and online activity. Industry requirements, including those of KEY AREAS: the biotechnology industry, also form key elements of the design. It is anticipated that construction Managing Existing Facilities
Developing New Facilities
annual 22 Box Hill Institute report2001 works will begin in late 2002. To deliver facility services, carry out minor new Significant works projects included: works and maintenance and provide safe and secure conditions... Upgraded student courtyard, covered walkways and enhanced lighting to Buildings 2, 3 and 4, Elgar Campus During the reporting period, property operations concentrated on existing systems and practices to identify areas where incremental External refurbishment of Buildings 3, 4, 5 and 6, Elgar Campus improvement could be made within the allocated resource base. Extension of the Emergency Warning and Intercommunication Examples of the success of this approach included: System (EWIS) to include total coverage of Building 1, Whitehorse Campus Registration of Cooling Towers
Relocation of Student Administration to a more accessible and Under newly introduced legislation, registration was required by central location at Elgar Campus the beginning of September, 2001. An additional requirement specified that a risk assessment of cooling towers be competed Installation of air conditioning in training kitchens in the Centre by the beginning of March, 2002. The registration and risk for Hospitality and Tourism assessment, together with an upgraded maintenance regime and Installation of air exchange and cooling in the Whitehorse an improved record keeping system were all introduced in Campus Library advance of the first deadline.
Installation of roof safety equipment in Buildings 1,2,3,4,5 and 6, Water Conservation Elgar Campus The Institute voluntarily implemented water restrictions in Construction of a new training Call Centre, Nelson Campus response to information published by the local water authority, in light of the potential for water restrictions being imposed in the Fit out of commercial quality consultants group office space metropolitan area. An assessment conducted by an independent Installation of Institute-wide corporate and directional signage. consultant indicated potential for 10% savings with a minimal payback period. A full audit was then commissioned, and the A Tri-ennial Capital Works Plan was developed and submitted. This recommendations were implemented. The success of this plan merges the directions of the Facilities Master Plan with the initiative is currently being monitored with the likelihood that the requirements identified in an appraisal of the condition of facilities. anticipated 10% will be exceeded. The plan will provide a basis on which to program property operations activity, to anticipate developments and to minimise redundancy. Compliance Statement – Building Act 1993
During the year, the Institute ensured that all works requiring building approval had plans certified, works in progress inspected and Occupancy Permits issued by independent Building Surveyors engaged on a job-by-job basis. The Institute requires all building practitioners engaged on its works to show evidence of current registration upon their engagement. A condition of their contracts with the Institute is that they maintain their registered status for the course of their contract. All practitioners engaged by the Institute maintained their registered status throughout the year.
annual 2001report Box Hill Institute 23 Corporate Communications
The General Manager Corporate Communications, Rhonda Tallnash, is accountable for the achievement of the following Institute objectives:
To ensure that the Box Hill Institute brand is well known in key international markets
To position the Institute to take advantage of government funding initiatives
To establish strong mutually beneficial ties with the local community
To exceed students’ expectations in the provision of support services
To provide quality outcomes and experiences for inbound international students and customers
To maximise the value of Box Hill Institute’s world wide web presence
To create a well recognised and respected brand
To create an organisation that values open and honest communication
To develop positive relationships with students and customers
To leverage current technology as part of a leading edge strategic marketing plan.
Rhonda Tallnash Key Initiatives included: General Manager Corporate Communications To ensure that the Box Hill Institute brand is well known in key international markets... KEY AREAS: With a committed team in the International Student Office recruiting, servicing and generally keeping an eye on the welfare of international students, Box Hill Institute has built an excellent reputation for Becoming a Globally Focussed vocational education and training in many countries. This reputation is evident in the figures for Institute international students in 2001. Despite worldwide issues that may have affected the number of Global Brand Recognition students coming to Australia from abroad to study, the international inbound student numbers reached Forming Exemplary Partnerships a record high of 987. Government Partnerships Community Partnerships To establish strong mutually beneficial ties with the local community...
Servicing Students Corporate Communications facilitates internal and external communication for the Institute by liaising Level of Student with local government and community groups. Opportunities for community liaison during 2001 Satisfaction included attendance at Elgar Ward Contact Meetings, the Watts Street Childcare Centre Committee and Capturing and Managing City of Whitehorse forums and activities. International Students International Program Delivery To exceed students’ expectations in the provision of support services... Managing Existing Infrastructures The Corporate Communications Unit manages the student/customer feedback system called ‘What’s Technology Based Access to Information (External) Happening?’. Approximately 120 concerns passed through the Unit during 2001, ranging from minor matters of missing rubbish bins to larger issues such as student safety. The Unit handles all Communicating and Marketing student/customer concerns, and aims to resolve all problems to the satisfaction of students and Brand Management customers. Staff Communication Student Customer Marketing Technology Based Marketing
annual 24 Box Hill Institute report2001 The Unit also had input into student enrolments, Student Activities To leverage current technology as part of a leading and Representative Committee (SARC) events, marketing and edge strategic marketing plan... promotional activities, and some pastoral care matters for students. The success of efforts to raise the profile of Box Hill Institute was The skills of the Unit were also called on to construct dynamic teams evidenced by the record number of students enrolled in courses in of staff from across the Institute as required for specific tasks. 2001.
To provide quality outcomes and experiences for The effective communication processes that are central to the success inbound international students and customers... of Box Hill Institute were further developed and refined during 2001. Advisory teams continued their work in the areas of growth and The increase in international inbound student numbers in 2001 was business development, internal performance and service, comprised of an increase in the number of students in mainstream communications and corporate citizenship, and innovation and courses and an increase in English Language Intensive Courses for change. Institute Staff had significant input into many aspects of the Overseas Students (ELICOS). The Unit monitored levels of student operation and business of the Institute through their assistance in satisfaction among international students via surveys, and worked to policy development, business initiatives, and the refining of unwieldy maintain high satisfaction levels through immediate and appropriate processes. resolution of student concerns. Quarterly Staff Forums were conducted at each campus by the Chief To maximise the value of Box Hill Institute’s world Executive Officer to update staff on Institute initiatives, and to provide wide web presence... an opportunity for staff to raise issues directly with the CEO. In 2001 steering committees for the Box Hill Institute web site and Administrative Staff Network Meetings, held on a monthly basis, gave Knowledge Base (Intranet) were formed to oversee the development administrative staff the opportunity to exchange ideas and of internal and external e-communication and e-information. These information, meet new colleagues and keep updated about current groups began the process of analysing the use of, and steering the Institute events. development of these critical communication tools.
annual 2001report Box Hill Institute 25 Corporate Services
The General Manager Corporate Services, Joanne James, is accountable for the achievement of the following Institute objectives:
To ensure that the Institute maintains expenditure in accordance with Council approved budgets
To ensure that the Institute as a minimum achieves revenue in accordance with Council approved budgets
To ensure that Institute resources are utilised efficiently and effectively
To ensure that the Institute continues to be viable in an increasingly competitive environment and to also reduce reliance on Government recurrent funding
To ensure that the Institute’s investment in assets is optimised.
2001 Financial Results
For the year ending 31st December 2001, the Institute and its economic entity, recorded a consolidated operating result of $2.904m, an increase of 33.39% over the previous year.
The operating result before government capital contributions, Joanne James depreciation and net movements in employee entitlement provisions General Manager was $6.103m in 2001 compared to $4.762m in 2000. This surplus represents a return on revenue before Corporate Services government contributions of 24.02% compared to 22.22% in 2000, and reflects increased commercial activity particularly in the areas of government, international and non-government fee for service programs. KEY AREAS: Ensuring Sound Business Summary of Significant Changes in Financial Position during the Year Performance At 31st December 2001, current assets of $18.825m represented an increase of 21.7% on total current Expenditure assets recorded at 31st December 2000. The increase was attributable to improved trading results for Revenue 2001, together with a corresponding increase in the level of current liabilities which required funds to Productivity Financial Independence be held at bank at 31st December for payment during 2002. Asset Management Current liabilities recorded at 31st December 2001 increased by 29.03% to $11.968m. These liabilities included deferred fee for service and project revenue for programs to be delivered in 2002 and student fees and charges received in 2001 for courses and programs also to be delivered in 2002. The current annual leave provision also increased significantly due to the flow on effects of the enterprise bargain salary increases paid during 2001.
Non-current liabilities decreased by 13.2% due to a decrease in the Provision for Long Service Leave as a result of changes in the underlying interest rates used to calculate the present value of this liability.
The working capital ratio reduced slightly to 1.57 at 31st December 2001, as a result of the increased business volume during the year and an increase in the current annual leave provision.
annual 26 Box Hill Institute report2001 Consolidated Financial Summary for the Current Year and Preceding Four Years
1997 - 2001
YEAR ENDED 31st. DECEMBER 2001 2000 1999 1998 1997 $’000 $’000 $’000 $’000 $’000 OPERATING STATEMENT
Government Contributions – Operating 44,881 38,041 33,424 34,610 33,856 Government Contributions - Capital 1,302 3,382 1,581 6,839 3,488 Other Operating and Non Operating Revenue 25,398 21,408 19,298 19,115 21,247 Abnormal Revenue Item - - - 2,670 - TOTAL OPERATING REVENUE AND GOVERNMENT CONTRIBUTIONS 71,581 62,831 54,303 63,234 58,591
Depreciation and Amortisation 4,764 3,729 3,766 4,166 3,546 Interest Expense ----- Net Movement in Provisions for Employee Entitlements (299) 2,211 (1,290) 459 1,117 Other Operating Expenditure 64,176 54,687 50,963 52,881 50,782 TOTAL OPERATING EXPENDITURE 68,641 60,627 53,439 57,506 55,445
Operating Result for the Year 2,940 2,204 864 5,728 3,146
Operating result before government capital contributions, depreciation and net charge for provisions for employee entitlements 6,103 4,762 1,759 844 4,321
There were no extraordinary items during the five-year period.
STATEMENT OF FINANCIAL POSITION:
Current Assets 18,825 15,468 9,621 10,839 7,988 Non-Current Assets 85,478 84,422 81,775 80,930 61,471 Total Assets 104,303 99,890 91,396 91,769 69,459
Deduct:
Current Liabilities 11,968 9,275 7,859 7,721 5,682 Non-current Liabilities 5,884 6,779 5,257 6,526 6,004
NET ASSETS 86,451 83,836 78,280 77,522 57,773
Equity:
Accumulated Surplus 23,552 21,426 18,002 16,512 11,910 Reserves 62,899 62,410 60,278 61,010 45,863
TOTAL EQUITY 86,451 83,836 78,280 77,522 57,773
WORKING CAPITAL RATIO 1.57 1.67 1.22 1.40 1.41
annual 2001report Box Hill Institute 27 Corporate Services
Non - academic Fees and Charges
During the financial year ended 31 December 2001, the Institute:
collected amounts totalling $444,000 in compulsory non-academic fees, subscriptions and charges from students and prospective students
spent those fees, subscriptions and charges collected on counselling and student support activities - $414,000 and learning resources centre activities - $30,000
did not make any payments of the fees, subscriptions and charges to student organisations.
Consultancies
Details of consultancies engaged during 2001 are as follows: CONSULTANCIES OVER $100,000
CONSULTANTS NUMBER OF VALUE $ PARTICULARS OF ESTIMATED FUTURE ENGAGEMENTS PROJECTS INVOLVED COMMITMENT $ Technology One 1 164,788 Implementation of Nil new Finance system
CONSULTANCIES BELOW $100,000
CONSULTANTS NUMBER OF VALUE $ ENGAGEMENTS Consultancies below $100,000 23 391,931
Box Hill Enterprises Limited
Box Hill Enterprises Limited is a wholly controlled entity of the Institute offering international student marketing services and a range of printing services and products.
The operating result for 2001 was $0.660m compared to $0.549 m in 2000 an increase of 20.4% on the 2000 surplus. The increase was due to a higher level of international student numbers in 2001 compared to the previous year.
National Competition Policy
During the year ended 31st December 2001, the Institute’s National Competition Policy policies and procedures were reviewed as part of the Institute’s continuous improvement program and to take account of the State Government’s Competitive Neutrality Policy Victoria, which was released in October 2000.
annual 28 Box Hill Institute report2001 Other Relevant Information Enquiries should be addressed to:
Consistent with the requirements of the Financial Management Act 1994, Box Hill Institute has prepared material on the following items, John Maddock details of which are available on request and in accordance with the Chief Executive Officer Institute’s Freedom of Information Policies: Box Hill Institute 465 Elgar Road, • Declarations of pecuniary interest Box Hill 3128 • Changes in price, fees, charges, rates and levies Telephone: (03) 9286 9222 • Major external reviews
• Major research and development activities Other Policy Developments • Overseas visits undertaken During the year the Institute Council approved additional new polices • Publications in relation to the following:
• Occupational health and safety assessments and measures Fraud and Theft Notification and Reporting
• Industrial relations issues; and Information Privacy
• Major committees sponsored by Box Hill Institute. Records Management and Disposal
Whistleblowers Protection.
annual 2001report Box Hill Institute 29 Educational Operations
The General Manager Educational Operations, Rob Everett, is accountable for the achievement of the following Institute objectives:
To deliver at least 100% of contracted student contact hours within the P and L profiles as well as specially identified training program priorities
To achieve identified Priority Training Targets across total Institute training activity
To plan and implement the customer satisfaction studies program, report key findings to customers and staff and implement improvements to address key issues arising from the studies
To expend tagged funds in accordance with grant specifications, ministerial guidelines and service standards
To ensure that the Institute complies with all significant statutory obligations deriving from the Vocational Education and Training (VET) Act and an ongoing process is in place to review compliance
To ensure that the Institute follows best practice corporate governance processes
To ensure that the Institute follows best practice corporate citizenship models. Key Initiatives included: Rob Everett General Manager, Educational Operations To deliver at least 100% of contracted student contact hours within the P and Deputy Chief Executive Officer and L profiles as well as specially identified training program priorities… To achieve identified Priority Training Targets across total Institute training activity… The Institute achieved its major Student Contact Hour (SCH) delivery requirements under its 2001 Performance Agreement with the Office of Employment, Training and Tertiary Education (ETTE) as well KEY AREAS: as five of its six identified training program priority targets, as follows: Managing ETTE Contractual and Performance Agreement Student Contact Hours Student Contact Hours Service Obligations Description of Target Required by 2001 Delivered by Box Hill Delivery of Student Contact Hours Performance Agreement Institute in 2001 Priority Training Targets Total P (Non Apprenticeship Client Satisfaction Studies and Traineeship) Profile 3,221,346 3,463,918 Tagged Funds Adult Community and Managing Corporate Governance and Further Education 390,000 411,859 Citizenship Certificate in Work Education 40,000 50,511 Legal Obligations Associated with the VET Act Electrical and Electronics 175,000 197,440 Corporate Governance Processes Communications 50,000 66,532 Corporate Citizenship Engineering 95,000 93,688 Hospitality 150,000 199,679 Cooking 20,000 25,691 Total L (Apprenticeship and Traineeship) Profile 996,000 1,029,524
The contribution of individual Teaching Centres to the achievement of the Institute’s P and L Profile Performance Agreement targets is demonstrated by Chart 1, which depicts the percentage of the Institute’s 2001 Recurrent (P and L) Student Contact Hours that were delivered by each Teaching Centre. annual 30 Box Hill Institute report2001 Chart 1: Teaching Centres' Share of 2001 Recurrent (P + L) Profile Student Contact Hours
Animal & Biol Sci 4.3%
Arts & Technology 3.2%
Auto Transp & Eng 5.9%
Bldg & Furnit Stud 8.1%
Business Programs 9.8%
Computer Techn 10.2%
Design & Techn 3.5%
Electr & Refrig Tds 4.8%
English Lang Stud 1.5%
Haird, Bty, Flor & Leis 3.5%
Hlth & Commity Servi 7.1%
Hospitality & Tourism 10.3%
Indl Sci & Extrac Ind 1.9%
Indust Educ & Traing 0.7%
Information Sci 5.2%
Mgt & Small Business 5.9%
Multimedia & Design 1.7%
Off Camp Learng Serv 3.1%
Performing Arts 2.0%
Vocl Access & Educ 7.3%
0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0 % of Recurrent (P + L) Profile SCHs
ETTE also required the Institute to achieve the following priority targets as part of the Institute's total training activity:
Performance Agreement Description of Target % Required by 2001 Performance Agreement
15-22 year old enrolments 2% above the 1999 level
15-22 year old student contact hours 2% above the 1999 level
Australian Qualifications Framework Level III and above SCHs 4% above the 1999 level
Module Completion Rate (MCR) for Indigenous Students MCR for indigenous students should be at the same level as for non-indigenous students
With the exception of the last target the Institute’s achievement against these targets is not available at the date of publication of this report. The Institute’s MCR for government funded indigenous delivery in 2001 was 44.59% compared with 71.12% for all government funded training activity.
annual 2001report Box Hill Institute 31 Educational Operations
To plan and implement the customer satisfaction To ensure that the Institute follows best practice studies program, report key findings to customers corporate governance processes… and staff and implement improvements to address The Institute is in the process of reviewing its compliance with key issues arising from the studies… statutory obligations under the Vocational Education and Training Act. The Institute is required to plan, implement and report on a customer In addition, the Institute is reviewing its existing practices in relation satisfaction studies program, as part of its Performance Agreement to corporate governance. with ETTE. To ensure that the Institute follows best practice The 2001 plan included satisfaction surveys of staff and corporate citizenship models… apprentice/trainee employers. Key findings of the staff satisfaction survey were reported to staff via a CEO’s Talking Business email, via During 2001 the Institute focussed on best practice corporate the staff newsletter, News and Notices, and were accessible on the citizenship models and plans to develop this issue further during Institute Intranet Knowledge Base. 2002. Research will be commissioned on private sector corporate citizenship models and a model appropriate for Box Hill Institute will The results from the 2001 Staff Satisfaction Survey show overall be developed and implemented. improvement since 1999, however the results still fall short of the internationally recognised benchmark. The survey produced an overall satisfaction rating of 76.0 compared with 70.3 in 1999.
The results of the 2001 Apprentice/Trainee Employer Survey had not been processed by the consultants at the time of finalising this annual report.
To expend tagged funds in accordance with grant specifications, ministerial guidelines and service standards…
The Institute spent the Tagged Financial Advances provided under its Performance Agreement with ETTE in accordance with grant specifications, ministerial guidelines and service standards. These advances included funds for disability support, curriculum maintenance management, apprenticeship and traineeship subsidies, indigenous programs, building maintenance and professional development.
annual 32 Box Hill Institute report2001 Box Hill Staff engaging in fundraising activities – Relay for Life
annual 2001report Box Hill Institute 33 Government Initiatives
The General Manager Government Initiatives, Jill Baird, is accountable for the achievement of the following Institute objectives:
To write, present and negotiate tenders in order to win new government contracts to deliver programs and services
To establish and monitor program and service delivery to meet contractual obligations, on time, within budget and to the contracted service standard
To form and maintain relationships as required to deliver programs/services
To exceed students’ expectations in the provision of teaching and learning programs
To ensure that students from all demographics are adequately catered for by the support services provided to students
To meet students’ study choices and maximise flexible delivery modes.
Other responsibilities include the management of Institute business in China. Key Initiatives included:
To write, present and negotiate tenders in order to win new government contracts to deliver programs Jill Baird and services... General Manager Government Initiatives Information and Communications Technology Skills Upgrade KEY AREAS: The Association of Professional Engineers, Scientists and Managers Australia (APESMA) and the Meeting Government Commercial Australian Computer Society (ACS) identify any opportunity to retrain professionals and address the Contracts shortage of Information Technology (IT) professionals. In partnership with the Centre for Information New Government Contracts Sciences a course was developed that received substantial funding from the Office of Employment, Contract Management Training and Tertiary Education (ETTE) to conduct a pilot project designed to provide unemployed or Partnership / Consortium under-employed engineers and scientists with retraining in information and communications Relationships technologies. The training is followed by a 12-week work placement phase with participating Servicing Students companies. The initial feedback was so positive that the government immediately doubled funding for Teaching Service Standards the project. Managing Student Diversity Flexible Teaching Services Australian National Training Authority (ANTA) Toolbox Initiative Following the successes with Toolbox Series II and III, a contract for Series IV was secured for 2002 by the Centre for Industrial Sciences and Extractive Industries.
The Centre for Industrial Sciences and Extractive Industries was assisted by the Educational Product Services Centre to complete the Toolboxes. The Toolboxes consist of online training resources and assessment materials to support the delivery of courses in chemical plant and laboratory operations. Representing the Institute’s significant role in this national online initiative, staff from the Centre were invited by ETTE and Australian Training Products (the publishing arm of ANTA) to assist with the launch of Toolbox Series II in Sydney and Toolbox Series III in Brisbane.
annual 34 Box Hill Institute report2001 Centrelink To form and maintain relationships as required to The Centre for Business Programs won a tender for an additional deliver programs/services... Centrelink project to provide workplace assessor services for Box Hill Institute is the lead agent in the Greater Melbourne competency assessments in Certificate III in Business (Office Employment and Training Services (GRAMETS) consortium which runs Administration) to Centrelink staff. In addition, the value of the the NEIS program. Other members are Chisholm Institute and Kangan original Centrelink contract to provide external assessor consultancy Batman TAFE. The Institute is also in partnership with Victoria for their Customer Service Officers across Victoria was more than University of Technology and Kangan Batman TAFE for Jobs Matching doubled in 2001. and the New Apprenticeship Centre. Workplace English Language and A consortium of TAFE providers (Box Hill Institute, Kangan Batman Literacy (WELL) TAFE and Chisholm Institute) was formed to combine strength for geographic coverage and capability in order to tender for health and The Centre for Industry Education and Training won government community services projects. In May, 2001, at the MCG, the funding and commenced three new WELL programs in 2001. Through consortium participated in and sponsored a disability forum with the these programs supervisors and team leaders in a variety of aim of providing an overview and presenting industry models and companies receive on-site language and literacy training that is case studies in the areas of Training Packages, traineeships and the customised for their particular workplace. Frontline Management Initiative. The Centre for Health and Department of Employment, Workplace Community Services also participated in the Community Services and Health Industry Training Board Awards function in June, to celebrate Relations and Small Business ‘partnership for empowerment’ in the industry. (DEWRSB) The Business Enterprise Centre (BEC) at Box Hill Institute is part of To exceed students’ expectations in the provision the BEC Network, Victoria. The Victorian Executive of the BEC Network of teaching and learning programs... won a DEWRSB tender through the Small Business Enterprise Culture Teaching and Learning Service Standards, approved by the Board of Program for a comprehensive mentor program on ‘Revival and Survival Studies in 2000, were distributed to all Centres. These standards, Skills’ for delivery to 100 micro-businesses in four Victorian BECs, one together with guidelines, checklists and other tools were made of which is Box Hill Institute BEC. available on the Institute’s Intranet Knowledge Base with links to To establish and monitor program and service relevant web sites and documents. Several new standards and features were added during 2001 and are now available in print and delivery to meet contractual obligations, on time, electronic form. These include checklists and proformas customised within budget and to the contracted service for apprenticeships and traineeships. standard...
The initiatives which commenced in 2000 under the Job Network To ensure that students from all demographics are ‘umbrella’ continued to flourish in 2001. The Job Network is a national adequately catered for by the support services network of more than 300 private, community and government provided to students... organisations which specialise in finding employment for the The Centre for Library and Student Support revised and implemented unemployed. Job Network contracts at Box Hill Institute include the the Institute’s Disability Action Plan. The Student Diversity Plan was New Enterprise Incentive Scheme (NEIS) and two JobsPlus services: developed and presented to the Board of Studies. the New Apprenticeships Centre and Job Matching.
In addition to those already mentioned, Box Hill Institute continued to To meet students’ study choices and maximise successfully manage a range of Government contracts in 2001. These flexible delivery modes... included the Department of State and Regional Development’s The group formed in 2000 to focus on flexible teaching services Chipskills project, Employment Services projects, Learnscope projects, expanded its scope in 2001 to include flexible delivery tools being Women in Information Technology (WinIT) projects, Vocational made available on the Intranet, with links to other web sites. A Education and Training in Schools (VETIS) and training for School researcher was engaged to review relevant literature and collect data Services Officers. and case studies on flexible delivery. A workshop was conducted by Training was also delivered to the City of Whitehorse, the Department TAFE Frontiers to further enhance information-sharing, to promote new of Human Services, Kew Residential Services, Monash University, ideas, and to contribute to the Institute’s flexible delivery strategy. Employment National, the Department of Natural Resources and Environment, the Department of Justice, Yarra Valley Water and the Royal Children’s Hospital.
annual 2001report Box Hill Institute 35 Industry Initiatives
The General Manager Industry Initiatives, Jim Irwin, is accountable for the achievement of the following Institute objectives:
To develop whole of business relationships with customers and suppliers
To further develop an enterprise service culture across the Institute
To exceed enterprise clients’ expectations in the provision of service
To increase the Institute’s capacity to service enterprise
To develop new enterprise relationships through repackaging programs, products and services
To increase surplus from training and consultancy services
To increase the surplus on fee for service / short courses offered
To increase surplus from the sales of products and services
To maximise benefits from industry partners. Key Initiatives included:
To develop whole of business relationships with customers and suppliers... Jim Irwin During 2001, the Institute built on its base of solid long-term enterprise relationships across a range of General Manager areas including: Industry Initiatives Building and construction Information sciences KEY AREAS: Safety and risk control Servicing Enterprises Retail services Relationship Management Framework Computer technology Standards for Servicing Enterprises Health and community services. Client Satisfaction Increasing Capacity to Service Enterprise To further develop an enterprise service culture across the Institute... Repackaging Products to Meet Initiatives across several Centres saw new business relationships developed during the course of the Enterprise Needs year, including mutually beneficial arrangements with: Capturing and Managing Business International Risk Control Australia (IRCA) Opportunities Housing Industry Association (HIA) Training and Consultancy Services Fee for Service and Short Courses Retail Training Solutions (RTS) Sale of Products and Services Royal Agricultural Society of Victoria (RASV). Industry Partnerships and Sponsorships To exceed enterprise clients’ expectations in the provision of service... Box Hill Institute surveyed its business clients through an independent consultant in 1997, 1999 and most recently in December 2000. A comprehensive report detailing some excellent results was received early in 2001. According to the scale, a satisfaction rating of 80 plus indicates client satisfaction and loyalty. The Institute’s rating of 95.3 is outstanding and represents major achievements by the Institute’s dedicated staff in fostering and maintaining successful business relationships. When benchmarked against the 20 other Australian TAFE Institutes surveyed, Box Hill Institute received the highest rating. The results also indicated strong continuous improvement: in 1997 the rating was 81.4 and in 1999 the rating was 85.5. annual 36 Box Hill Institute report2001 To increase the Institute’s capacity to service To increase surplus from the sales of products and enterprise... services... Institute staff participated in a wide range of professional development In 2001, the Institute continued to market a range of products and activities during the year, including training targeted at increasing the services related to its training programs. Some are high profile public Institute’s capacity to service enterprises. Training included: offerings available throughout the year, including: Certificate IV in Assessment and Workplace Training Bookshops Project Management. There are bookshops on the three main Box Hill Institute campuses. These offer a wide range of products such as To develop new enterprise relationships through stationery, texts, art supplies and software. Telephone: 9286 repackaging programs, products and services... 9675. In line with Government policy, there was major growth in the delivery Hairdressing and Beauty Services of new apprenticeship training, both on campus and within Celebrating 21 years on the Elgar Campus, the hairdressing and enterprises. This growth occurred across many of the Institute’s beauty services include Aveda hair and skin care products. Centres, with outstanding outcomes recorded in areas such as: Telephone: 9286 9300. Centre for Management and Small Business Fountains Licensed Restaurant Centre for Industry Education and Training Open to the public, the Fountains Restaurant is also the training Centre for Hospitality and Tourism ground of the State Student Waiter of the Year (six winners to date) and medal winning cooking apprentices (seven gold medals Centre for Automotive, Transport and Engineering. at the three most recent Culinary Olympics competitions in Germany). Telephone: 9286 9278. To increase surplus from training and consultancy services... Other services and products marketed by the Institute include the following products of student skill and creativity: The Institute signed major contracts for training and consultancy Flowers on Elgar across a wide range of industry areas, including: Floristry apprentices and students produced a variety of floral Computer technology designs for sale throughout the year at modest prices. Telephone: Automotive 9286 9302. Health Building and Furniture Pulp and paper Through the Centre for Building and Furniture Studies, a range of Transport products are available including hand-crafted furniture items and magnificent cubby houses. Telephone: 9286 9359. Retail. Art, Jewellery and Ceramics These projects provided Institute staff with opportunities for Student work is exhibited and available for sale on a regular professional development, industry immersion and experiences basis. Telephone: 9286 9663. across varied locations, as well as building on the Institute’s capacity and generating revenue and flow-on business. To maximise benefits from industry partners... To increase the surplus on fee for service and short The commencement of activities across the Institute’s Global courses offered... Vocational Network (GVN) provided renewed focus on the importance of industry partnerships and sponsorships during 2001. All Centres Another record year was registered in 2001, as fee for service and short were surveyed in the second quarter to establish the current course enrolments and revenue grew by more than 10% on the previous sponsorship on which future plans will be based. (also record) year. More than 400 short courses were offered across the Institute, with cancellation of courses dropping by 20% over the past With the assistance of one of the Institute’s GVN partners, Southern two years. The product range continued to span a diverse range of Alberta Institute of Technology (SAIT), a major project to build the study areas including business, computers, creative applications, Institute’s expertise and capability for fund development was entertainment and media, life skills, multimedia, recreation and leisure. commenced in June, 2001. Following several months of preparation work by email and teleconference, Mr Tony Myers (SAIT), visited Box Hill The Short Course Service Centre extended its hours of operation, Institute in November to conduct a study of the Institute’s readiness, simplified the enrolment process and provided instant confirmations and to stage a presentation on fund development. Recommendations and speedy refunds for cancelled courses. Nearing the end of its third will be presented to Council and management early in 2002. full year of operation in 2001, the Centre conducted an extensive client survey. The results were full of praise for the level of customer service, the course knowledge of staff, and the efficiency of enrolment processes. annual 2001report Box Hill Institute 37 International Business Development
The General Manager International Business Development, Stephen Jeffress, is accountable for the achievement of the following Institute objectives:
To increase the income from inbound international students and maintain the profit margin
To increase the potential for obtaining contracts by forming alliances and partnerships with institutions and commercial organisations
To increase income from international projects and campus arrangements.
Preliminary work carried out in 2000 in the development of international business returned excellent results in 2001, as evidenced by international student numbers and new projects. These results were achieved despite unfavorable conditions due to the events of September 11 in the United States of America and mid-year changes to immigration laws that have adversely affected some of the Institute’s traditional international student markets. Key Initiatives included:
To increase the income from inbound international students and maintain the profit margin...
(refer to International Student Office report) Stephen Jeffress General Manager International Business Development To increase income from international projects and campus arrangements... The Institute’s international partnerships and projects are conducted through two avenues: the provision of training and consultancy for industries overseas (often delivered on-site); and the KEY AREAS: provision of training through Box Hill Institute campuses established at educational institutions Capturing and Managing overseas. International Business The economic downturn in the local Asian region several years ago prompted the extension of the International Inbound Student Market Institute’s marketing to encompass the Middle East, Thailand, Vietnam, parts of South America and, International Project Work more recently, China. This diversification, aimed at assisting the Institute to weather unstable political International Partnerships and economic conditions, neutralised the worst effects of a necessary withdrawal from markets in the Middle East in 2001.
Due to insecurities in the region, the planned opening of a Box Hill Institute campus in Dubai, United Arab Emirates, was indefinitely postponed and the marketing focus has turned to China. Efforts are aimed at the establishment of a network of extended campuses through the major and country centres of China. Following the awarding of the 2008 Olympics to China, the Institute redoubled its work to establish several campuses in Beijing.
annual 38 Box Hill Institute report2001 Projects and partnerships in 2001 included the following highlights: Kuwait Petroleum Company, Kuwait Thailand Department of Skills Through a new partnership with International Management Consultancy, training sessions for a local oil company began in Kuwait Development in 2001. However, subsequent training programs have been This project involved the delivery of specialist training in the postponed due to political insecurities in the region. computerisation of competency based training to a group of 36 educators from the Thailand Department of Skills Development. The Cheng Du International Sci-Tech project was the largest new project in 2001. The visiting educators Exchange, China studied at Box Hill Institute for a period of 8 to 12 weeks. A new Box Hill Institute campus was established in Cheng Du in Adidas Western China and training commenced with 25 students undertaking study for the International English Language Testing System (IELTS) Continuing from 2000, this project involved the delivery of examinations. management skills training to staff at Adidas in Vietnam, Indonesia, Taiwan, China and Korea. The project has been extended into 2002. Hanoi Open University, Vietnam Ok Tedi Mining, Papua New Guinea Through a partnership with Hanoi Open University, a Box Hill Institute campus commenced operation in Hanoi with 80 students enrolled in Reaching six years in 2001, this project is one of the Institute’s oldest Diploma in Computer Systems. It is anticipated that the program will and is set to continue into the future. In 2002, the delivery of the be extended to include Diploma in Information Technology and Diploma in Engineering will be added to the training program that is Advanced Diploma in Business (Accounting) in 2002. conducted on-site at Ok Tedi in Papua New Guinea. Engineering Skills Upgrade Project, Indonesia Funded by AusAID, this project involves the management of a training program to upgrade the engineering skills of educational trainers within the Indonesian Training System. The three year project will be completed in 2002. New Zealand Pacific Training Centre (NZPTC), Fiji Despite some political instability in Fiji, the Institute’s partnership with NZPTC flourished in 2001 and the number of campuses increased from four in 2000 to eleven in 2001. Student numbers also exhibited steady growth and it is anticipated that between 900 and 1000 students will enrol in 2002. Teacher-training programs for 75 teachers in Fiji commenced in 2001 in order to facilitate compliance with the current Australian Quality Training Framework requirements.
annual 2001report Box Hill Institute 39 Learning Development
The General Manager Learning Development, Anne Jones, is accountable for the achievement of the following Institute objectives:
To provide vocational education experiences that ensure the Institute’s students are professionally and personally prepared to become part of the global community
To ensure that Institute staff develop a global focus in their work
To ensure that Institute curriculum is globally relevant, benchmarked and recognised
To establish and nurture a culture of learning at the Institute enabling it to become a leader in local and global learning communities
To develop and maintain an effective and influential Board of Studies
To provide individual students with learning options that match their preference needs
To provide programs for 15 to 18 year olds that combine general and vocational educational outcomes with work, community experience and flexibility in entry, exit and delivery
To restructure the content, delivery, accreditation and recognition of the Institute’s courses so that the Institute is able to deliver Anne Jones internationally benchmarked vocational education programs, spanning the range from Year 9 to General Manager Masters’ degrees Learning Development To provide packages based on existing courses and supported for appropriate services, to adults wishing to upgrade their skills or career direction.
KEY AREAS: Other responsibilities include the Advisory Committee for Innovation and Change, and partnerships Globally Focussed Institute with other educational service providers. Global Students Globally Focussed Staff Experiences During 2001 a series of reciprocal visits to Southern Alberta Institute of Technology in Canada and Global Curriculum Colorado Mountain College in the United States of America laid the foundation for the Institute’s Global Vocational Network. The purpose of this network is to improve the quality of learning experiences for Leader in Learning students and professional experiences for staff by ensuring that teaching and learning at Box Hill are Learning Organisations and Communities relevant globally as well as locally. Revitalising the Board of Studies Key Initiatives included: Learning Options Pathways from Year 9 to Vocational To provide vocational education experiences that ensure the Institute’s Degrees/Masters students are professionally and personally prepared to become part of the Programs for 15-18 Year Olds global community... Vocational Pathways Technology/Vocational Upgrades In 2001 students from five Centres undertook long and short term exchanges in Canada, the United States of America, Dubai in the United Arab Emirates and Horsens in Denmark. Luke Kane, a young Box Hill Institute student who attended the Global Leadership Conference at Colorado Mountain College, USA, summed up the experience:
What I learnt during the conference and experienced in the culture will always stay with me, and have an impact on my future, professionally and personally.
annual 40 Box Hill Institute report2001 To ensure that Institute staff develop a global (Alternative VCE). The Board also commenced work on the focus in their work... development of an integrated program of initial and ongoing professional development for teachers in the Institute. In 2001, thirteen Box Hill staff from eight different Centres participated in international visits aimed at improving teaching and learning. As well as The Institute’s inaugural teaching and learning symposium Rethinking visiting Global Vocational Network partners, staff visited Horsens Learning attracted 200 Institute staff. The professionally conducted Polytechnic in Denmark, Lakeland Community College, Ohio, USA, and symposium featured dozens of Institute speakers sharing their the League for Innovations Information and Communications experiences of practice with their peers. Technology (ICT) Conference in Minneapolis, USA. Speaking of her experience in Minneapolis, Vicki Rasa explained: To provide programs for 15 to 18 year olds that combine general and vocational educational There will be benefits back to the Institute in terms of raising outcomes with work, community experience and teacher awareness of teaching and learning issues related flexibility in entry, exit and delivery... to the use of technology in classroom and online delivery... There is a great willingness to share knowledge and techniques Students aged 15 to 18 formed a major focus in 2001. Much of the in assisting others to become better educators. innovation and change that occurred in this area during 2001 was as a result of the recommendations of an analysis of the Institute’s youth To ensure that Institute curriculum is globally programs in 2000. A Youth Unit was established to undertake initial relevant, benchmarked and recognised... assessment of young learners, and to provide ongoing support for all young learners throughout the Institute. The implementation of a Curriculum-matching projects have been underway in a selection of comprehensive program of assessment, individual learning plans and disciplinary areas at two Global Vocational Network institutions and at mentoring for 15 to 18 year old students will continue in 2002. Horsens Polytechnic. These projects aim to match curriculum between institutions to enable students to move more seamlessly between Box Hill’s record of commitment to youth attracted an invitation to Network institutions. The projects allow Box Hill Institute students to trial the Alternative VCE course in 2001. A group of young learners enter study at Network institutions upon completion of a Box Hill joined the Institute to undertake Alternative VCE (Multimedia). The Institute qualification or during their course of study. These projects Institute was subsequently invited to trial the new Victorian Certificate will form the model for an extension of the range of courses and in Applied Learning (VCAL). This new VCAL provides a certification locations accessible through the Network. framework for the integrated post-compulsory curriculum that had already been developed by the Institute for delivery in 2002. To establish and nurture a culture of learning at Further professional development for teachers working with youth will the Institute enabling it to become a leader in be facilitated in 2002 through the establishment of a community of local and global learning communities... practice for Institute teachers working with 15 to 18 year olds. The Box Hill Learning Network was established with funding from the Office of Employment, Training and Tertiary Education (ETTE) in 1999. To provide packages based on existing courses Comprising of Box Hill Hospital, Box Hill Senior Secondary College and supported for appropriate services, to adults and the Cities of Whitehorse and Manningham, the Network continued wishing to upgrade their skills or career to evolve in 2001. direction...
Box Hill Institute has played an enthusiastic role in supporting the The Institute’s work with Box Hill Senior Secondary College, other foundation of the Local Learning and Employment Network (LLEN) in schools and LLEN providers continues to expand the range of the Box Hill region (known as the Gateway LLEN). The Gateway LLEN pathways available to learners. involves education and employment service providers and other An accreditation proposal for the Bachelor of Computer Systems interested stakeholders within the Cities of Manningham, Whitehorse (Networking) was submitted to the Office of Higher Education in 2000. and Monash. The degree combines high level technical skills with analytical and problem solving competence in networking and systems operation To develop and maintain an effective and and four ‘vendor’ qualifications (eg. Microsoft Systems Engineer). The influential Board of Studies... Institute is awaiting approval and working with other Victorian TAFE The Board of Studies has been revitalised to become the leading Institutes to persuade the State Government that such vocational forum for policy and innovation in teaching and learning. In 2001 the degrees can make a valuable contribution to Vocational Education and Board commissioned research into the integration of curricula for 15 Training (VET) delivery both locally and globally. to 18 year olds, the development of an individual learning plan system for young learners and an action research project to support the implementation of the Alternative Victorian Certificate of Education
annual 2001report Box Hill Institute 41 Organisation Development
The General Manager Organisation Development, Gillian Hoysted, is accountable for the achievement of the following Institute objectives:
To provide individual staff with professional development options to enhance and extend their ability to meet current and future needs of the Institute
To establish a workplace culture which develops leaders and attracts high capability individuals to the Institute team
To develop a team-based approach and work together to transfer this way of working throughout the Institute
To provide every staff member with clear accountabilities and responsibilities that enable managers to provide constructive feedback and support to maximise the individual’s potential and performance
To develop equitable and transparent systems for reward and recognition of staff
To provide a healthy and safe working environment where the diversity of staff is valued
To revise, develop and publish all Human Resources policies and procedures
To ensure the principles of merit and equity are embodied in daily activities KEY AREAS: To implement a Human Resource Information System allowing all staff easy access to their own Leader in Learning personal records. Staff Development The year 2001 saw the consolidation of many of the human resource initiatives developed in 2000. Major achievements included implementation of initiatives agreed through Enterprise Bargaining People and Organisation Development processes, recruitment to key General Manager and Centre Manager positions, achievement of best Attract and Nurture Leaders practice for educational institutions in emergency management systems and the provision of an Transfer Team Approach extensive staff training and development program. Performance Management/Accountabilities Agreement Consultative Committees relating to teaching staff, Professional, Administrative, Computing, Rewards and Recognition Clerical and Technical (PACCT) staff and cleaning staff met regularly throughout the year to implement Organisation Environment Agreement initiatives and to discuss related issues.
Significant resources were devoted to grievance investigation and resolution. The Institute recognises Improving Human Resource the importance of providing accessible and open processes to assist staff in resolving their concerns. Processes That staff are willing to raise concerns openly is evidence that the Institute Values are matched by Policies and Procedures appropriate action. Merit and Equity Human Resource Information Systems
annual 42 Box Hill Institute report2001 Key Initiatives included:
To provide individual staff with professional development options to enhance and extend their ability to meet current and future needs of the Institute… A Staff Training and Development plan was developed and implemented, including procedures to support its implementation. Support was provided to assist staff applying for educational fellowships. Frank Duyker was successful in obtaining a Victorian TAFE Association (VTA) Travelling Scholarship to Ireland to investigate the significant developments in its Information and Communications Technology (ICT) industries. Angela Hoare-Lippmann was awarded a VTA Leadership Development Contract and participated in a program of formal development and mentoring/shadowing opportunities.
Centre Managers participated in a forum on learning organisations which was conducted by Alan Ballagh of Royal Melbourne Institute of Technology (RMIT). Forums on mentoring and team development were also provided by the Institute’s Organisation Learning Coordinator, John Rudolph. Draft standards for teacher qualifications were prepared and a range of opportunities provided to enable staff to enhance their professional qualifications. Rod Williams…Institute Employee of the Year A model for an annual Work Planning Process for staff, including the preparation of Individual Development Plans, was developed. Systems for development. The coach and manager then worked together to for online delivery of Information Technology (IT) skills development develop improvement strategies. The first component of the Institute’s were assessed and the LearningFast system purchased for Leadership Development Program was conducted. implementation in 2002. A range of training initiatives related to the Distributed Learning Support System, Learnscope and Online Two Centre Managers participated in the highly regarded Leadership Education Program (including the TAFE Virtual Campus) were provided Development Program conducted by Victoria University of Technology. to teaching staff to support the further implementation of online education. To develop a team-based approach and work together to transfer this way of working A training needs assessment for members of the Admin Network was throughout the Institute… completed and training in IT and interpersonal skills provided. Centres were provided with individual allocations for specific professional New role statements were completed for all Centre Manager development activities. The Institute’s investment in staff training and positions, as well as for all other core positions across the Institute. development was in excess of $533,000 (excluding staff costs). Centre Managers participated in a comprehensive planning process, including the development of Individual Performance Plans. A To establish a workplace culture which develops performance feedback process for all Management Team members leaders and attracts high capability individuals to was conducted and reviewed. The process included 360 degree the Institute team… feedback at the CEO/General Manager interface and the enhanced system for implementation in 2002 will introduce this at the General The developmental opportunities of Trainee General Manager and Manager/Centre Manager interface. Trainee Centre Manager, introduced in 2000, continued this year. Leonie Pope, Ian Robertson and Rob McAllister undertook Trainee To provide every staff member with clear General Manager roles and Greg Pringle, Robert Wain and Laurie accountabilities and responsibilities that enable Rutter completed Trainee Centre Manager assignments. managers to provide constructive feedback and The following highly successful management recruitment assignments support to maximise the individual’s potential and were undertaken: Deputy CEO/General Manager Educational performance… Operations, General Manager Campus Services, Centre Manager The Annual Management Conference focussed on development of a Automotive, Transport and Engineering, Centre Manager Building and model for management within Centres which encourages a team Furniture Studies, Centre Manager Facilities Services, Centre Manager approach. The Organisation Learning Coordinator worked with many Hairdressing, Beauty and Floristry and Centre Manager Hospitality Centres to review their team effectiveness or to undertake team and Tourism. development activities. A small panel of expert external consultants Individual coaching was also provided to managers to also assisted with team development activities. help them identify their capabilities, as well as areas annual 2001report Box Hill Institute 43 Organisation Development
To develop equitable and transparent systems for reward and recognition of staff…
A full review of remuneration practices was completed and procedures documented for managing remuneration issues. Institute Council established a Remuneration Panel to oversee executive remuneration and an Officers Remuneration Panel was formed to ensure appropriate governance of all other remuneration matters.
The Staff Achievements Recognition Program entered its second year. Staff Service Awards were presented to those staff achieving 10, 15, 20, 25 and 30 year milestones. This year, the Staff Achievements Recognition Program included quarterly awards for Employee and Team of the Quarter. The Quarterly Awards were acknowledged at Leadership Forums and the overall Awards were presented at the Institute’s end of year function. More than 500 staff attended.
In 2001, awards were presented to: Helen MacKenzie Centre for Hospitality and Tourism Studies Employee of the Quarter Narelle Thomas Centre for Management and Small Business Employee of the Quarter Gerry Roache Facilities Services Employee of the Quarter Whitehorse Library Team Centre for Library and Student Support Team of the Quarter Student Activities and Representative Committee (SARC) Team Centre for Library and Student Support Team of the Quarter Child and Family Studies Team Centre for Health and Community Services Team of the Quarter Rod Williams Centre for Automotive, Transport and Engineering Employee of the Year Child and Family Studies Team Centre for Health and Community Services Team of the Year Diploma of Library and Information Services Centre for Information Sciences Institute Mission Chipskills Development Team Educational Product Services Strategic Leadership Sue Warner Centre for Industry Education and Training Communication and Corporate Citizenship Carolyn Luscombe Registrar’s Centre Internal Performance and Service Jeanette Toull Registrar’s Centre Business Development Rod Williams Centre for Automotive, Transport and Engineering Innovation and Change
annual 44 Box Hill Institute report2001 To provide a healthy and safe working Public Sector Management & Employment Act (PSMEA) environment where the diversity of staff is During 2001, Box Hill Institute complied with Section 7 and Section 8 valued… of the Public Sector Management and Employment Act. Significant achievements were realised in the field of occupational health and safety. The initiatives were led by an active Occupational To implement a Human Resource Information Health and Safety (OHS) Committee with the support of highly System allowing all staff easy access to their own committed OHS representatives and specialist staff from the Human personal records… Resource Services Centre, Facilities Services and the Centre for Animal A full review of the Institute’s Human Resource Information System and Biological Sciences. (HRIS) was completed and a recommendation to replace or upgrade Major achievements included the development and initial the system was accepted. Funding has been provided to commence implementation of a safety risk assessment plan, upgrading of all this project in the second half of 2002. The review was undertaken aspects of the emergency management systems, development of jointly by staff of Human Resource Services and Information policies relating to workplace bullying and alcohol and other drugs, Technology Services and resulted in all payroll workflows being completion of a hazardous substances audit at each main campus, as documented for the first time. Significant concerns about the well as rectification works to facilities and equipment. implementation and operation of the existing HRIS were identified and the Institute worked with the vendor to resolve critical issues. To revise, develop and publish all Human Resources policies and procedures…
All Human Resource procedures were reviewed and draft procedures were prepared for consultation with relevant stakeholders. A Fair Treatment Procedure was developed and has been implemented, following consultation. Human Resource delegations have been documented and will contribute to further enhancement of the Institute’s governance arrangements.
To ensure the principles of merit and equity are embodied in daily activities…
Employment processes were reviewed and systems established to ensure that the processes are equitable and effective. Education and training about equal opportunity and working with diversity was provided to staff in leadership roles.
Carolyn Luscombe…Winner of the Institute’s award for Internal Performance and Service
annual 2001report Box Hill Institute 45 Technology & Commercial Development
The General Manager Technology and Commercial Development, John Italiano, is accountable for the achievement of the following Institute objectives:
To increase the role of online technology in the delivery and support of educational programs and services
To take a lead role in the Chipskills initiative to exploit the project outcomes to increase the Institute’s online training capacity and improve staff skills in advanced technology
To develop appropriate strategies for teaching and service delivery for internal and external users which exploit the advantages of multimedia technology
To position Box Hill Institute to capture opportunities to incorporate ICT in appropriate areas of teaching and corporate activity
To maintain current partnerships and develop further strategic partnerships with industry.
Other responsibilities include commercial development, and curriculum maintenance management in the area of electrical and electronics, and the area of engineering and automotive.
John Italiano Box Hill Institute continues to lead the TAFE sector in the development of General Manager technologically advanced infrastructures to support the teaching and corporate activities of the Technology and Institute. Commercial Development The Office of Employment, Training and Tertiary Education’s (ETTE) Notebook Computer Initiative KEY AREAS: formed a significant part of the Institute’s endeavour in 2001 to increase the use of technology in the delivery of training programs. In December 2000, 190 teaching staff were provided with laptop Leader in Technology computers by ETTE in order to enhance the development of teaching materials and to support online Online Support and Delivery of delivery. Training Programs Chipskills Project Other major technological advances in 2001 included the introduction of a new finance system, Finance Multimedia One. Providing access to online information through a user-friendly interface, this new system will Capturing Information and assist the Institute to meet the expectations of an e-business infrastructure. Communications Technology (ICT) Opportunities As 2002 progresses, the database and server technology in all corporate systems will be updated to Forming Exemplary Partnerships ensure that the Institute’s networks meet today’s stringent security and privacy standards. Industry Partnerships Key Initiatives included:
To increase the role of online technology in the delivery and support of educational programs and services...
In addition to various online initiatives undertaken by Centres individually, in 2001 all Teaching Centres were required to develop 160 hours of training material to publish on the Institute’s Distributed Learning Support System (DLSS). Launched in 2000, this sophisticated system was designed as a user- friendly tool for making teaching and other materials available online and for managing access to materials. The DLSS publishing initiative complements ETTE’s Notebook Computer Initiative and both initiatives were supported by staff training programs focussed on the development of online teaching materials.
In 2002, several Centres will participate in training provided by Cisco Systems and Sun annual 46 Box Hill Institute report2001 Unix Systems, increasing their capacity to deliver online training. Government policy and projects in the ICT field.
To take a lead role in the Chipskills initiative to To maintain current partnerships and develop exploit the project outcomes to increase the further strategic partnerships with industry... Institute’s online training capacity and improve Partnerships with companies such as Cisco Systems, NHP, staff skills in advanced technology... Macromedia, Sidchrome, Aveda, Hewlett Packard, and DELL continue With funding from ETTE, the Chipskills project is aimed at improving to contribute to the Institute’s growth in government and commercial the prospect of attracting the semi-conductor manufacturing industry spheres. Newly established partnerships indicate that future growth and the subsequent need for specialised micro-electronics training to areas will include activities in the petrochemicals industry, the health Victoria. During 2001, the outcomes of stage one of the project and community services area, and science. included the production of interactive multimedia teaching materials During 2001, the Institute was commissioned by one of its major complemented by traditional paper-based materials in ten areas of industry partners, Cisco Systems, to become one of four Super Cisco industry-related study. In 2002 the next stage of the project will involve Academy Training Centres (SuperCATCs) in the world. This the accreditation of a whole training curriculum in micro-electronics development further adds to the immense benefits returned to the that has had input from industry parties in Australia as well as the Institute through such partnerships. leading training authorities in the United States of America. Commercial Development To develop appropriate strategies for teaching and Among the results that contributed to the commercial success of service delivery for internal and external users 2001, some of the key outcomes were as follows: which exploit the advantages of multimedia technology... Commercial contracts in the petrochemicals industry valued at $200,000 were won by the Centre for Industrial Sciences and Many Teaching Centres have been involved in using high-end graphics Extractive Industries. Further contracts are expected to follow in and multimedia software to support the training they conduct. The 2002. Institute invested in wireless technology and new network infrastructure to support the activities of the Centres. The Centre for Animal and Biological Sciences formed a key partnership in the bio-technology area. It is anticipated that this In 2001 the Institute focussed on developing relationships with will generate moderate commercial income as well as expose specialists in the multimedia field as a strategy to enable the students to a commercial laboratory on-site at the Institute. development and delivery of up to date and relevant training for the companies that provide design and technical support for the The Centre for Automotive, Transport and Engineering has multimedia industry. This strategy will be continued in 2002, and will increased its commercial income threefold since 1997 in the area target the computer interactive games industry. of Licensed Vehicle Testing. The Cisco Academies Program generated approximately $800,000 To position Box Hill Institute to capture in 2001. opportunities to incorporate ICT in appropriate areas of teaching and corporate activity... The Centre for Computer Technology delivered in excess of $200,000 of training in multimedia and network training. A number of contracts were won on the strength of the reputation Box Hill Institute has built with current industry partners such as Cisco The Centre for Performing Arts delivered a full fee paying course Systems, Macromedia and Oracle Software. The Centre for Information in 2001 that has already returned the investment in new Sciences won a $400,000 contract early in 2001 in the ICT field and equipment purchased in 2001. followed this up with another major contract at the end of the year. The Centre for Information Sciences delivered almost $600,000 of As the Chairperson of the TAFE Management Information Systems training programs in the ICT field to government and semi- Project Committee, Box Hill Institute’s Chief Executive Officer John government organisations. Maddock is well positioned to keep the Institute abreast of State
annual 2001report Box Hill Institute 47 Teaching Centre Reports Professional Development Centre for Animal & Biological Professional development activities included attendance at the Science Teachers Conference, the Australia and New Zealand Society Sciences for Laboratory Animal Science (ANSLAS) Science conference, the The Centre for Animal and Biological Sciences offers a variety of Veterinary Nursing Conference, and the annual conference of the certificate and diploma level courses in the areas of biotechnology, Australian Veterinary Association. Staff delivered presentations on key laboratory operations, animal science, zoo keeping, horse studies and areas of interest from the conferences to all Centre staff. veterinary nursing. Courses are also conducted on a commercial basis Other professional development activities included workshops in in Nursing and Management of Wildlife, Dog Grooming and Occupational Health and Safety and in the use of the Institute’s Introduction to Veterinary Nursing. In addition, the Centre delivers Distributed Learning Support System (DLSS). courses in veterinary nursing in Hong Kong and offers new apprenticeships in veterinary nursing. Projects and Partnerships The Centre has developed a partnership with the biotechnology In 2001 several new courses and qualifications were successfully company, Genetic Science Services (GSS) which involves GSS introduced. The Certificate III in Outdoor Recreation (Equine) was occupying space on the Elgar Campus as a working company. This will delivered for the first time in 2001. The Animal Technology area provide on-campus work placement opportunities for science and introduced the Growth and Pathways (GAP) program which is animal science students. designed for young people at risk of not completing their education. This highly successful program was delivered to 40 students and The Animal Technology area is involved in negotiating partnerships to focussed on giving students the opportunity to learn handling and write and deliver specialised fee for service training to Circus husbandry techniques. Australasia, and The Seeing Eye Dog Association (SEDA).
The new Advanced Diploma of Laboratory Operations (Biotechnology) Staff from the Centre produced a research paper entitled Developing a was introduced. This qualification caters for science graduates and Learning Community Culture at Box Hill Institute. industry professionals seeking to upgrade their skills. Students in this course are provided with experience in DNA sampling and analysis Special Events and Initiatives through use of the new on-campus DNA laboratory. The course was As part of the Australian National Training Authority (ANTA) Toolbox delivered to seven postgraduate students in 2001. Initiative, staff from the Biological Science area were involved in the development of online resources for the Laboratory Operations Curriculum Development Training Package. The project manager from the Centre made well Staff worked on the implementation of the Laboratory Operations received presentations to Victorian TAFE Science Teachers at the Training Package and were successful in obtaining funds for a state- Gordon Institute of TAFE in October and also to the National Science wide providers staff development activity related to the Teachers Conference in Hobart in November. implementation. The Centre successfully introduced the first stage of the new Diploma of Laboratory Technology using the Laboratory Awards Operations Training Package. Throughout the year, a number of staff were nominated for the Staff Achievements Recognition Program. Biological Science staff completed the $20,000 re-accreditation project for the Certificate in Science (Bridging) course.
Staff produced a range of learning resources. These included:
modules for Veterinary Dental Nursing and for the Diploma of Veterinary Nursing
online modules for Vocational Education and Training In Schools (VETIS) in the area of Horse Studies
a specialised GAP module as a teaching resource for GAP students in the Animal Technology area.
annual 48 Box Hill Institute report2001 Projects and Partnerships Centre for Arts & Technology An articulation agreement was negotiated with Monash University The Centre for Arts and Technology provides a range of certificate and whereby graduates from several diploma courses at the Institute may diploma level courses in the areas of visual art, furniture design, be granted credit for the first full year of a degree course at the ceramics, jewellery and entertainment technology. In addition to University. Some of the graduates from 2001 gained advanced these courses, the Centre conducts courses such as the Certificate III standing due to this agreement. The Centre has entered into in Visual Arts on a commercial basis. This popular course is aimed at discussions with other local universities with a view to establishing equipping students with the folio requirements and experience for similar arrangements. entry into mainstream (non-commercial) courses. The Centre also Negotiations with Box Hill Senior Secondary College continued during offers a wide array of short courses on a commercial basis. 2001 concerning the development of a folio preparation course for Significant growth occurred in the Certificate III in Visual Arts in 2001: secondary school students. The course would be based on shared an additional in-take was scheduled and enrolments were double that facilities and staffing. of the previous year. The short course program also underwent Through an initiative funded by the Office of Employment, Training profitable development with a restructure that increased the range of and Tertiary Education (ETTE) a highly sophisticated record keeping courses available under a more cost effective administrative framework. database was developed by Course Coordinators and incorporated into the daily operations of the Centre. The database was originally Curriculum Development designed to keep track of records for student workplace activities and Originally known as Foundations Studies, the Certificate III in Visual was expanded to include the capacity to generate audit compliant Arts gained national accreditation in 2001. assessment briefs, rolls and subject outlines. Designed specifically for Entertainment Technology smoothly adopted Training Packages and areas of study associated with niche industries such as the has a number of traineeships. entertainment industry, the database system is attracting growing interest from other parts of the Institute and will be implemented in Staff teaching in curriculum based courses have been preparing for 2002 in the Centre for Multimedia and Design. the implementation of Training Packages throughout all areas. In this task much advantage has been gained from the mentoring provided Special Events and Initiatives by those staff more recently trained and experienced in a competency Staff developed a Centre handbook in CD-ROM format for distribution in based system. 2002. The handbook is a comprehensive compilation of information and Professional Development includes assessment material, course and module outlines, timetables, staff contact details and active links to the Institute’s Distributed In 2001, professional development focussed on strengthening a team Learning Support System (DLSS) and to the Institute web site. of sessional staff. Many sessional staff undertook Certificate IV in Assessment and Workplace Training. In 2001 the Centre again conducted a field trip to the Northern Territory, during which participants visited remote areas such as Centre staff also participated in workshops in team dynamics and Kakadu National Park, Cobourg Peninsula and Gurig National Park to group organisation. Other workshop based professional development experience indigenous art and culture while exploring their own was aimed at the development of creativity in workplace activities not artistic practises in the natural environment. traditionally associated with creative processes. The practical application of creativity is becoming widely acknowledged as a value- Awards adding resource for all levels of workplace management and activity, In 2001 both staff and students presented objects and events that and this is proving a productive avenue of development for the were well received by the community. Furniture Design students expertise within the Centre. continued to win awards in the national arena. Visual Arts students were awarded a number of local scholarships and awards. Staff participated in national prizes, and solo and group exhibitions, many receiving substantial reviews in local, state and national press and industry related journals.
annual 2001report Box Hill Institute 49 Teaching Centre Reports Professional Development Centre for Automotive, A number of staff participated in Learnscope, an Australian National Training Authority (ANTA) initiative, to gain the computer skills Transport & Engineering necessary for them to develop teaching materials in electronic format The Centre conducts a range of certificate and diploma level courses for classroom and online delivery. in the various aspects of automotive, transport and engineering Those staff who received computers as part of the Office of studies. Students include apprentices studying certificates at level III Employment, Training and Tertiary Education (ETTE) Notebook and non-apprentices studying post trade and para-professional Computer Initiative participated in the Online Education Program, a courses. Numerous fee for service courses are also offered, catering professional development component of the Initiative. for both industry and the general community. Projects and Partnerships In recent years the impact of technological change and the In 2001 the Centre worked on a number of projects as outlined below: globalisation of the workforce has been registered in engineering related industries, and subsequently in the Centre for Automotive, The Centre conducted a High End Computer Aided Drafting, Transport and Engineering. The skills shortages in manufacturing is Manufacturing and Engineering (CAD/CAM/CAE) Technology one of the major symptoms of this impact, and is a consequence of a Awareness and Diffusion Program funded by the Department of reduction in the number of school leavers who choose engineering as Industry, Science and Resources. a career. In 2001 the Centre continued its endeavour to work with the The Advanced Certificate in Engineering was delivered to Ok Tedi schools and industries in the region to promote engineering as a Mining in Papua New Guinea. desirable career choice. Resources were developed as part of Learnscope projects and Curriculum Development Training Package projects funded by ETTE. The implementation of Training Packages across the Centre continued In 2001 the Centre’s partnerships included the following: to occupy staff as they worked to develop new training materials for the Training Package competencies. Implementation of Training The continued development of the highly successful Licensed Packages will continue in 2002. Vehicle Testing Program with Vic Roads. The provision of driver training through a partnership with Armstrong Driver Education.
The promotion of engineering programs through schools networks.
In addition to these partnerships, the valued support of companies such as Sidchrome and Ford continues to enhance the provision of quality training. In 2001 the Centre benefited from the provision of tools and a training vehicle. Special Events and Initiatives The Licensed Vehicle Testing Unit continues to be the largest source of commercial income with the demand for this training to continue. This Unit employs three and a half staff and turns over more than $500,000 per year training automotive staff in Licensed Vehicle Testing in Victoria.
Through the efforts of staff members the Centre developed a specialisation in First Aid and delivered training sessions to many staff and student groups. Awards Throughout the year a number of staff from across the Centre were nominated in the Staff Achievements Recognition Program.
annual 50 Box Hill Institute report2001 The publication of the Australian do-it-yourself manual: the complete Centre for Building guide to home repairs and improvements marked the successful completion of the Centre’s contract with Penguin Australia. The & Furniture Studies Centre’s involvement included writing and editing various chapters and providing advice and support for the photography element of the The Centre for Building and Furniture Studies is a large and diverse book. area delivering training in the following areas: The Centre’s Plumbing and Mechanical Services Unit won a contract with Diploma level training in building design and drafting, building, the Plumbing Industry Commission to research and propose a training and interior design and decoration course to meet the requirements of Type A Gas Appliance Servicing. Pre-apprenticeship and apprenticeship training in building The Furnishings Unit has been working in conjunction with Mooroolbark construction, furnishings, general construction, and Berwick Secondary Schools to conduct training in furnishings for joinery/stairbuilding/shopfitting and plumbing and mechanical secondary school students as part of the VETIS program. services Community involvement and activities included the installation of Programs designed for secondary school students such as Growth playground equipment made by the Building Construction Unit in and Pathways (GAP) and Vocational Education and Training in kindergartens and in the Yarraville Special Developmental School. Schools (VETIS).
The Centre also delivers a number of industry-related short courses Special Events and Initiatives and general interest courses on a fee for service basis. The student exchange arrangement between Box Hill Institute and Horsens Polytechnic, Denmark, allowed Box Hill Institute students Tim Curriculum Development Richards and Leigh Bourke the unique opportunity to travel to In 2001 the Centre commenced delivery of the Diploma of Arts Denmark to study for a semester. In return, Box Hill Institute was host (Interior Design and Decoration) due to high demand. The Furnishings to the Horsens students Per Kinly and Soren Lassen. The demand for Unit and the Plumbing and Mechanical Services Unit are currently student travel from Horsens to Box Hill in 2002 has increased and the developing learning resources in line with Training Packages for continuation of the exchange program is anticipated. Certificates I, II and III for delivery in 2002 and 2003. Awards Professional Development Ben Dwyer, student of Building Construction, won three of the Master Plumbing and Mechanical Services staff participated in a state-wide Builders Awards: Best Carpentry Apprentice (metropolitan region); in-service at Albury. Furnishings staff participated in a similar training Best Carpentry Apprentice (Victoria); and Best Building Trades event at Lakes Entrance in preparation for the implementation of Apprentice (Victoria). Training Packages. Students Hugh Eastwood and Matthew Reynolds from the Plumbing Two carpentry staff travelled to Adelaide to participate in the and Mechanical Services Unit won the Office of Gas Safety Award and inaugural national meeting of Institutes delivering Certificates II and the Master Plumbers Rose Curtis Award, respectively. III in General Construction.
As part of the progression towards the online availability of course materials, staff from across the Centre undertook training in the Institute’s Distributed Learning Support System (DLSS). Projects and Partnerships On the strength of previous years’ success, an agreement with the Housing Industry Association (HIA) was renewed in 2001. Through this agreement, the Centre provided training for HIA students on two fronts:
In a partnership arrangement, the Centre’s Building Construction Unit provided training for HIA’s Building Young Professionals pre- apprenticeship program
The Carpentry Unit also provided off-the-job training and on-site assessment for students employed by the HIA Group Scheme.
annual 2001report Box Hill Institute 51 Teaching Centre Reports
Arrangements with government organisations also included the Centre for Business Programs provision of training in human resources for the Department of Human Services and an adult literacy program for Kew Residential Services. The Centre for Business Programs conducts a variety of courses including certificate and diploma level courses in accounting, The New Zealand Pacific Training Centre (NZPTC) project continues to advertising, international business, marketing, human resource go from strength to strength with over 200 students enrolled by the management, public relations, sports administration and office end of 2001 at the Fiji campus. A similar accounting studies program administration. In addition to these mainstream, government funded was introduced in Hanoi, Vietnam. courses, the Centre offers courses such as the Graduate Certificate During the year the Centre successfully submitted a tender in in e-Business and training programs for industry clients on a conjunction with the Centre for Industry Education and Training to commercial basis. provide online training to School Service Officers utilising the One of the largest Centres in the Institute, Business Programs Government Training Package. produced some excellent results in 2001. The Centre continues to During the first half of the year, computer training for Yarra Valley attract large numbers of local and international students on the Water staff formed a major focus for the Centre. It is expected that strength of its commitment to quality outcomes. Targets in the this program will be repeated in 2002. traineeship area and profile hours for those students not in employment were exceeded. Training programs delivered to Special Events and Initiatives government organisations on a commercial basis achieved double the The annual Business Programs Awards Evening was held in May at the targeted revenue. There was also an exponential growth in student Box Hill Town Hall. Graduates included mature aged graduates, those numbers for training conducted overseas. combining work and study under traineeship programs, those in workplace programs such as Centrelink programs, as well as students Curriculum Development graduating from studies undertaken immediately upon leaving Following the endorsement of the Business Services Training Package secondary school. in 2001, preparation has been underway for implementation of the Training Package in 2003. The Sport and Recreation Training Package Awards will be implemented in February 2002. Students were presented with the following awards at the Business The Certificate III in Financial Services (Credit Management for Programs Awards Evening: Mercantile Agents) was introduced for part-time students mid-year Accounting Award for Excellence in 2001. sponsored by National Institute of Accountants Professional Development won by Eric Chan Shun Keung Ann Essex, winner of the inaugural Institute Employee of the Year Advertising Award for Excellence Award used her prize to fund a number of professional development sponsored by McGraw Hill activities including a Masters of Education (Online Education). won by Leng Chy
The Centre Manager, Angela Hoare-Lippmann, was nominated to Marketing Award for Excellence complete the TAFE Leadership Development Scholarship Scheme. The sponsored by McGraw Hill program included a series of ‘shadowing’ assignments with senior won by Sylvia Rustandy people from within and outside the Vocational Education and Training Human Resource Practice Award for Excellence (VET) sector, and the opportunity to attend the Australian Human sponsored by Frontier Software Resources Institute Conference and the Mt Eliza Business School won by Nicole Locarnini and Michelle Jackson program on Leading Workplace Diversity. International Trade Award for Excellence In December, Centre staff attended a residential conference on team sponsored by Pearson Education building conducted in conjunction with the Centre for Industry won by Farzena Raza Education and Training and the Centre for Management and Small Business. Office Administration Award for Excellence sponsored by Data Resource and Management Systems Pty Ltd Projects and Partnerships won by Alison Tarry The Centre’s relationship with Centrelink continued to flourish in 2001. Choice Connections Business Scholarship Part of the program conducted for Centrelink staff in 2001 was office sponsored by Choice Connections administration training which was delivered on-site in Victoria and won by Geneviene Filipou New South Wales by a team of Box Hill Institute staff.
annual 52 Box Hill Institute report2001 Microsoft training (Microsoft Certified Systems Engineer) was Centre for Computer conducted for Corporate Information Systems Pty Ltd (CIS). Through a partnership arrangement, the Centre delivered a Technology seminar for Macromedia.
The Centre for Computer Technology offers a range of Information and Through existing partnerships with Optus and Telstra, the delivery of Communications Technology (ICT) training, spanning studies in courses in telecommunications continued in 2001. Other ongoing computer systems, electronics and telecommunications. The Centre arrangements included the delivery of a summer school program for also conducts internationally recognised industry-accredited training, Melbourne University School of Electrical Engineering. such as Cisco training, Microsoft training and A+ training. This ‘vendor training’ can be undertaken as part of a diploma or separately as a fee The Centre’s partnership with Cisco continued to flourish, and Box Hill for service course. Institute was granted the status of a Super Cisco Academy Training Centre, one of only four Super CATCs in the world. Accordingly, Box The Centre experienced considerable growth during 2001: targets for Hill Institute is responsible for the quality of academic training related recurrently funded student contact hours were exceeded and the to the Cisco Certified Networking Associate (CCNA) qualification for number of new apprenticeships continued to grow. Growth was also the Asia-Pacific region. Box Hill Institute is also one of three recorded in the number of enrolments in fee for service courses, many Australian CATCs for Cisco sponsored curricula which will include of which were conducted for the ICT industry. Unix, IT Essentials, voice and data cabling, Java, and network security. Curriculum Development Special Events and Initiatives During the second semester of 2001, delivery of two new The Centre was involved in several overseas activities in 2001. Through qualifications from the Electrotechnology Training Packages the Institute’s collaboration with Hanoi Open University, 60 students commenced. These were the Advanced Diploma in Computer Systems have commenced study in the Diploma in Computer Systems or the (Engineering) and the Advanced Diploma in Electronics (Engineering). Diploma in Telecommunications. Two staff travelled to Hanoi to implement the set-up and delivery of the program. Another staff Professional Development member made visits to New Zealand to deliver Cisco instructor training. Many teaching staff undertook professional development to accommodate the increasing demand for computer systems One staff member and one student from the Centre spent time at the engineering courses. This involved over 50 hours of Cisco technical Southern Alberta Institute of Technology (SAIT) in Calgary, Canada, to training plus intensive ‘instructor training’. Staff also undertook participate in the fledgling Global Vocational Network program. Their Microsoft accreditation courses (Microsoft Certified Professional and work at SAIT involved the mapping of curriculum in order for staff and Microsoft Certified Systems Engineer), Cisco-sponsored curriculum student exchanges to occur in 2002. courses (IT Essentials and Unix), and Sair Linux accreditation courses. One staff member visited Phoenix, Arizona, to participate in the Other professional development included the Certificate IV in development of materials for Computer Technician curriculum that will Assessment and Workplace Training as well as projects funded by the be delivered under the Cisco-sponsored curriculum program. Office of Employment, Training, and Tertiary Education (ETTE): Reframing the Future; and Learnscope. Awards Jacob Carr, a computer systems student, was awarded the Cisco Projects and Partnerships Systems Andrew Jackson Memorial Scholarship. Estimated at a total Several partnerships and new relationships were established during value of $20,000, the scholarship covers course fees, tuition and 2001. Some of the outcomes included the following: books, a living allowance, work experience at Cisco Systems, and a one week trip to the United States of America to attend a Cisco Through a partnership with VICTEC, Box Hill Institute delivered Networkers’ Convention. WinIT, a training program designed to increase the number of women working in the Information Technology field.
The Centre provided Cisco training for engineers employed by Agilent Technologies (formerly Hewlett and Packard).
Cisco training was also provided for the local networking company, Futuretek.
annual 2001report Box Hill Institute 53 Teaching Centre Reports Special Events and Initiatives Centre for Design & Technology Support was given for the endeavours of staff member, Kevin Myers, The Centre for Design and Technology operates out of two campuses, in his travels to East Timor where he has worked to help re-establish Ellingworth and Whitehorse, and spans three major areas of study: local clothing manufacture. Kevin undertook this work during his Clothing Industry Studies (Certificates III, IV and Diploma); Graphic Arts annual leave in 2001. (Diploma) and Applied Design (Certificate IV); and Studio Stitch Textiles Local community activities have included participation in the (Diploma). Whitehorse Spring Festival and support for the Relay for Life, an The two year Diploma of Arts (Graphic Arts) has been running for annual event that raises money for cancer research. more than 20 years at the Institute and in 2001 continued to produce good results with employment in the industry being offered to many Awards students during the course of their study. The Applied Design course Fashion students continue to excel in Industry awards. For the past is designed to offer students pathways into further study. This three years they have been finalists and winners in several major relatively new course will be reviewed in 2002. events, including Gown of the Year (Victoria), the Retail Association of Queensland’s Gown competition, the Melbourne Fringe Festival, and Well regarded by the industry, the Centre’s courses in Clothing the Fashion Group International Award. In 2001, Box Hill Institute Industry Studies equip students with a comprehensive set of skills students won three of the Gown of the Year categories: After 5; the ranging from pattern making and garment construction to design. Costume Award; and the Student Award. The coveted Fashion Group Offered on a commercial basis, the Diploma of Arts (Studio Stitch International Award was recently awarded to a Box Hill Institute Textiles) trains students in the creation of art objects using the student for the second year in succession. medium of textiles and stitch. The studio stitch Curriculum Development contingent continued to There has been extensive curriculum change in the clothing industry impress with stunning courses, as the Centre has been heavily involved in the transition to work displayed at their Training Package delivery. The mapping of old curriculum to new end of year exhibition. competencies, which was undertaken by Clothing Industry staff in the A student of applied previous year, came to fruition in 2001. While there are still some design won the small hitches in the implementation of the new courses, the general competition for the cover response of both students and staff has been very positive. The of the student diary for Curriculum Maintenance Manager was successful in obtaining further 2002. Several graphic development funds to assist in rectifying implementation difficulties arts students completed and the Institute has a representative on the steering group that has substantial work been set up to advise the project manager. placement in the employment of the Professional Development Institute’s Educational Several staff members undertook the Online Education Program as Product Services Centre. part of the Office of Employment, Training and Tertiary Education (ETTE) Notebook Computer Initiative. Building on this training, further professional development is anticipated in the use of the Institute’s own online system, the Distributed Learning Support System (DLSS).
In line with the imperatives of the new Training Packages, five staff completed Certificate IV in Assessment and Workplace Training, and other staff commenced the Certificate. The upgrading of industry and professional qualifications was also a priority. Projects and Partnerships The Centre continues to benefit from the generosity and informal support of industry, for example through the donation of materials and equipment, the provision of student placements for work experience, and the donation of time by industry experts for assessment panels and other activities.
annual 54 Box Hill Institute report2001 Projects and Partnerships Centre for Electrical The continued sponsorship of NHP Electrical Engineering Products Pty Ltd and Middendorp Electric Company has enabled the Centre to & Refrigeration Trades provide and maintain training equipment and resource materials of Box Hill Institute’s Centre for Electrical and Refrigeration Trades is the the highest standard. largest combined electrical and refrigeration training centre in The Centre is supported by the Forest Hills Rotary Club along with Victoria. In both the electrical and the refrigeration sections of the NHP through the provision of generous scholarships to assist Centre, training is provided on the most up to date equipment utilised apprentices who may have financial and other hardships. Other in the industry. In 2001 the Centre provided training to approximately sponsors who provide generous assistance to the Centre are DESA 450 apprentices. Australia, Kirby Refrigeration, innerrange Pty Ltd, Hager B&R Pty Ltd, The Centre is the only Registered Training Organisation in the state Clipsal, HPM, PDL, Hagermeyer, and Tecom Systems. that offers the Certificate III in Electronics - Building Services (Security Special Events and Initiatives Systems) apprenticeship. This course is increasingly popular with Through an initiative with the Centre for Off Campus Learning students seeking an apprenticeship with employers within the Services, the Centre conducted an off-campus apprenticeship program electronic surveillance security systems industry. specially customised for the Exclusive Brethren (Religious Fellowship Curriculum Development Network) throughout various states of Australia. The Centre’s Certificate I in Electrical Pre-apprenticeship continues to Awards attract young people aspiring to gain an apprenticeship in the The following awards were presented at the Centre’s annual electrical and refrigeration / air conditioning industries. In 2001 the apprenticeship awards evening held at NHP: Centre conducted eight full-time pre-apprenticeship courses with approximately 80% of the participants gaining apprenticeships in Electrical Apprenticeship Awards: their preferred industry. 3rd Year apprentice of the year: Timothy Campbell 2nd Year apprentice of the year: Colin Sheddon The Centre conducted eight courses customised for industry clients in 1st Year apprentice of the year: Darrin Batchelor 2001. Spanning a diverse range of industries these courses were usually conducted on-site. Refrigeration / Air Conditioning Awards: 3rd Year apprentice of the year: Patrick Cummins An increased emphasis on occupational health and safety in many 2nd Year apprentice of the year: Matthew Chambers industries has created a large demand on the Centre’s commercial 1st Year apprentice of the year: Craig Robinson courses in the testing and tagging of portable electrical appliances. Security Systems Apprenticeship Awards: In 2002, the Centre will be conducting a new course that will permit 3rd Year apprentice of the year: Luke Montgomery eligible tradespeople to gain accreditation to install split air 2nd Year apprentice of the year: Aaron Rodgers conditioning systems. 1st Year apprentice of the year: Andrew Matthewman Preparation has been underway for the implementation of Training NHP Annual Scholarship: Packages in 2002 for Electrical and Security Systems apprenticeships. Jon Sargeant
Professional Development Forest Hills Rotary Scholarship: Arrangements have been made for the Security Systems Trevor Leatham Apprenticeship Coordinator to undertake training in the Cisco Leigh O’Gorman, Electrical Apprentice of the Year for three years Structured Cabling System in Phoenix, Arizona. This innovative represented Box Hill Institute at an ‘Education Without Borders’ training series utilises the Cisco online training program currently in International Student Conference in Dubai which attracted students use world-wide in conjunction with detailed classroom practical from 85 institutions in over 40 countries. sessions based on Building Industry Consulting Service International (BICSI) and Panduit cabling products.
Two staff members were participants in the trainee Centre Manager program during which they gained valuable experience and insight into the operations of other areas of the Institute.
annual 2001report Box Hill Institute 55 Teaching Centre Reports Professional Development Centre for English Several staff attended professional development pertaining to the introduction of the new state-wide ‘ESL Framework’ curriculum Language Studies document for migrant students.
The Centre for English Language Studies delivers a range of English as Staff involved in the migrant English programs also undertook training a Second Language (ESL) programs to students from non-English in the National Reporting System (NRS) which may be used in the speaking backgrounds. Centre’s reporting mechanism to the Department of Education, The number of migrant students who enrolled in ESL courses in 2001 Science and Training in 2002. exceeded expectations. Many migrant graduates from ESL courses Staff received practical training in the use of the virtual were successful in their applications to undertake further study in Independent Learning Centre (ILC) and learned how to integrate it into mainstream TAFE or university courses. Such results meet one of the the ESL curriculum. A small group of teachers developed online major objectives of the Centre: to equip migrant students with the learning materials for the Institute’s Distributed Learning Support English skills required to further develop and utilise the skills and/or System (DLSS). qualifications they already possess. A team building workshop, which proved most valuable, was attended The English for Aged Care course was popular, and produced by all staff. successful outcomes for the second consecutive year with several graduates gaining employment in the aged care industry and others progressing to further study in the area of health and community services at Box Hill Institute.
The total number of almost 500 international full-fee paying students in 2001 also exceeded expectations. Students attended intensive English classes from 4 weeks to 40 weeks that ranged from elementary to advanced level. An English for Computing and Business class, designed to prepare students for further study in information technology and business, was offered twice during 2001. Curriculum Development A new course was developed specifically for delivery in the China market, with the potential for delivery in other countries. The course was designed to prepare international students to undertake the English language test required by the Australian Department of Immigration and Multicultural and Indigenous Affairs (DIMIA) prior to lodging student visa applications for Australia. Once the course was developed, one staff member from the Centre went to China to deliver professional development related to teaching this course.
annual 56 Box Hill Institute report2001 Professional Development Centre for Hairdressing, The Floristry team attended the Interflora Conference in Queensland with funding from the team’s award for the Institute Team of the Year Beauty & Floristry (2000).
A range of certificate level courses are delivered by the Centre for The Centre Manager, Vicki Rasa, attended the ‘League for Innovation’ Hairdressing, Beauty and Floristry, including traineeships and Conference in Minneapolis. Focussing on information technology in apprenticeships. Training programs are also offered for secondary education, the conference provided some inspirational material for the school students and for young people at risk of not completing their future development of online and multimedia-based delivery options. secondary education. In addition, the Centre conducts several fee for service courses, catering for both industry professionals and Projects and Partnerships the community. In 2001 the Centre entered its fifth year of partnership with Aveda, the Minneapolis based manufacturer of haircare, skincare, cosmetics, Following a record year for enrolment numbers in 2000, the Centre perfumes and lifestyle products. The Centre’s training programs continued to grow in 2001, reaching over 1000 enrolments including a incorporate the Aveda philosophy and the use of Aveda products, record high in fee for service courses. As a result of this growth, the giving many graduates a vital edge in the job market. Centre is able to provide hairdressing training to fee for service and international students separately from the training provided to Discussions were held with Interflora in 2001 concerning the hairdressing apprentices. establishment of the Institute as a sending agent for Interflora’s international relay system, through which clients are able to order flowers via the Internet. Arrangements will be finalised in 2002. Special Events and Initiatives The Floristry team organised another successful annual show, Bitter and Twisted, which showcased the skills and talent of both students and staff. The show attracted two sponsors for 2002, increasing total sponsor numbers for the Floristry Unit to nine.
The Floristry Unit created floral designs for 47 functions throughout the year, providing students with valuable exposure to the corporate world. Floristry staff member Mark Batstra was invited by Interflora to create their stand at the Melbourne International Flower Show in the Royal Exhibition Buildings. The Interflora marquee is the premier stand at the show. Curriculum Development Four members of the Hairdressing team attended the Annual Hair Expo in Sydney to provide technical support for Aveda. The Centre The continuous improvement of learning materials and resources has Manager was the only presenter from a Victorian RTO to give a secured the Centre’s reputation as a leader in program development. presentation at the National Hairdressing TAFE Provider’s conference Learning resources developed by the Centre to support the Training in Darling Harbour. The presentation outlined Box Hill Institute’s Packages were purchased by four other Registered Training experiences in delivering the new National Training Package to the Organisations (RTOs) in 2001. The Centre also supplied these RTOs Centre’s 288 hairdressing apprentices. with online assessment material and competency checklists that are regularly updated by staff. Awards Online learning material for Certificate II in Hairdressing was Floristry graduate Rebecca Murcutt was awarded the Box Hill Institute developed for delivery through the Institute’s Distributed Learning Outstanding Student of the Year (Final Year Apprentice) and Support System (DLSS). The Hairdressing team also developed represented the Institute at state level. Hairdressing student Michelle additional training CD-ROMs for Long Hair Design, Advanced Perming Herschell won the most prestigious Victorian award for first year and Fingerwaves. apprentices in hairdressing, the Hairdressing and Beauty Industry Association Outstanding Stage One Apprentice of the Year. Floristry staff developed CD-ROMs assisting students training in the Certificate III in Floristry. The Floristry team also developed learning Anna Gillon who began as a fee for service student with Box Hill resources for the state accredited Certificate IV in Floristry. Institute in January 2001 became a florist to celebrities and the British Royal Family.
annual 2001report Box Hill Institute 57 Teaching Centre Reports
In conjunction with the City of Whitehorse, the Centre delivered Centre for Health Certificate III in Community Services (Children’s Services) for the Council’s Family Day Care Scheme.
& Community Services Through a partnership with the Department of Justice Public The Centre for Health and Community Services conducts a range of Correctional Enterprise (CORE), the Centre delivered customised training programs in the areas of aged care, disability, youth work, on-site training for youth offenders, for which the Institute was health and childcare. Courses include traineeships and training formally recognised at the CORE Annual Training Awards at programs customised for industry clients and delivered on-site. Parliament House. The Centre enjoyed a successful year in 2001 with growth in several Special Events and Initiatives areas. There was an increase in the number of client organisations The Centre was contracted by the Department of Human Services to receiving customised training on a commercial basis. There were also deliver Individual Program Planning (IPP) to staff employed in increases in the amount of training required by existing clients. This Disability Services across the State. In addition, the Centre was partly as a result of an increase in the minimum standards of contributed to the redevelopment of the Victorian Government qualifications for workers in the field of health and community Department of Human Services, Disability Services and Development services. Many pre-employment students were offered employment Unit Strategy. prior to finishing their studies. Traineeships also increased, especially in the area of patient services assistance, delivered at the Caulfield Centre staff continued their involvement in the review of the General Medical Centre. Community Services Training Package, and were invited to represent Registered Training Organisations (RTOs) at the national level on the Curriculum Development Disability Industry Reference Group. In order to promote The Centre provided an innovative implementation of components of understanding as to how Training Packages can be utilised in the the Certificate I in Work Education for the Child and Family Care workplace, the Centre made presentations at a variety of industry Network, a church based organisation which provides education and based conferences, seminars and workshops. training for disadvantaged youth. The Health and Community Services Consortium of TAFE Providers was The Centre’s assessment tools and logbook for Certificate III in created in 2001. At a training forum held by the consortium, industry Community Services (Community Work), conducted for secondary models and case studies from Training Packages, traineeships and the school students, will be used at a state-wide level as examples of Frontline Management Initiative were presented to an audience of 90 flexible and innovative approaches to Vocational Education and managers and practitioners from the disability area. The consortium Training in Schools (VETIS). worked with the Disability In-Service Training Support Service (DISTSS) and Jobs Plus to plan and conduct the forum. Scope, formerly the Spastic Society, increased the number of staff enrolled as distance learners in the customised Certificate IV in Awards Community Services (Disability Work) to 140. The Centre also The Child and Family Studies team was awarded the Box Hill Institute commenced delivery of the customised Certificate IV Community Team of the Year (2001). The outstanding performance of the team Services (Disability) to staff employed by a non-profit organisation, St was also recognised by ETTE in its Strategic Industry Audit of training John of God Services. delivery in Children’s Services. Professional Development For the second year Box Hill Institute was a major sponsor for the Centre staff undertook units in the Certificate IV in Assessment and Vocational Education and Training (VET) Awards held by the Workplace Training. Other professional development included the Community Services and Health Industry Training Board, and for the Online Education Program, a component of the Office of Employment, first time the Institute sponsored the Small Business Award. Training and Tertiary Education (ETTE) Notebook Computer Initiative. Box Hill Institute finalists were: Projects and Partnerships Briony Pratt, winner of the VETIS Award Partnerships in 2001 included the following: Geri Baker (Director, Onmeda Associates), The delivery of Certificate III in Community Services (Aged Care) finalist Small Business/Agency Award for personal care assistants employed by Manningham City Bojana Glisovic, Vocational Student Award Council. (Children’s Services student)
Delivery of Certificate III in Community Services (Aged Care) in Sally Shying, Lifelong Learner Award partnership with Frankston City Council. (Children’s Services student).
annual 58 Box Hill Institute report2001 Projects and Partnerships Centre for Hospitality Through the Centre’s relationship with Spotless Services, Australia’s largest employer of hospitality personnel, the arrangement of student & Tourism employment at the Australian Grand Prix was extended to all of the The Centre provides a diverse range of training programs in the areas Food and Beverage programs. This has allowed the Centre to send of hospitality and tourism and is one of the largest Centres in the nearly 300 students to the 2002 Australian Grand Prix. Institute. In addition to mainstream courses, the Centre offers a In its first year of operation, the Bakers Delight Centre for Excellence successful ‘Growth and Pathways’ (GAP) program for young people at on the Elgar Campus trained over 70 apprentices as well as risk of not completing their education. Training similarly adapted for franchisees and Bakers Delight employees in the art of bread-making. young people is conducted for secondary school students through the Through an arrangement with Kew Residential Services, a new Vocational Education and Training in Schools (VETIS) program. The cookery and food hygiene program was delivered to staff at the home Centre also delivers hospitality programs through the New Zealand for the disabled, as the home moves towards a less institutionalised Pacific Training Centre (NZPTC) in Fiji. In 2001 student numbers for the model of care for their residents. In alignment with the government’s Fiji campus doubled. push to home-based care, plans are underway to further market this The Centre is also responsible for the commercial operations of program. the Institute’s Fitness Centre, the Convention Centre, and The Centre has been involved in the development of the Global Fountains Restaurant. Vocational Network. Staff member Helen Mackenzie and student Kate In 2001 the Centre experienced an increased number of enrolments Moss won Institute scholarships and spent four weeks at Southern due to the Centre’s growing reputation as a provider of high quality, Alberta Institute of Technology (SAIT) in Calgary, Canada. industry relevant training. Significant areas of growth were workplace training and GAP programs. The development of new programs and Special Events and Initiatives the repackaging of others ensured that the Centre remains at the Fountains Restaurant remains a popular choice of function venue and forefront of hospitality and tourism training, despite intensified is used by many clients on a regular basis including Templestowe local competition. Cellars who hosted five Wine Dinners during the year each attracting over 160 guests. Curriculum Development The Centre provided staff and students to work at the Australian The Centre’s three Program Coordinators co-authored new units as Open, the Australian Grand Prix, the Royal Melbourne Show, the part of their involvement in the review of Training Packages for the Spring Racing Carnival and the Boxing Day Test Cricket Match. hospitality and tourism industries. The generous support of suppliers allowed the Centre to host two A new course in food and beverage service was developed, aimed at major awards and competition events which were attended by 180 those seeking casual work in the hospitality industry. As a result of its guests, including high profile industry celebrities and employers. overwhelming popularity, additional series of this course have been scheduled for holiday periods throughout 2002. Awards In 2001, the Centre launched ‘traineeship plus,’ a new program which Student achievements included: has resulted in nearly double the number of employees being trained Jodi Rechsteiner: ‘highly commended’ finalist in the workplace. Industry clients of this program have welcomed the in the Bonlac–Proud to be a Chef Award Centre’s flexible high service offer which packages a range of products tailored to meet clients’ entire hospitality training needs. Kate Byrne and Mark Anthony Montalan: state finalists in the Student Waiter of the Year Competition
Professional Development Victorian TAFE Cookery Team – silver medal Staff completed training in project management as part of the Centre’s progression towards a project approach to achieving its aims. Adam MacDonald – winner TGI Fridays Cocktail Bartender of the Professional development was also undertaken in the areas of Year, Australia; also winner of the Australian/European computer skills, development of online resources, flexible delivery Competition held in Norway (Adam will compete in the Las Vegas and teaching excellence. world championships in February 2002).
annual 2001report Box Hill Institute 59 Teaching Centre Reports
In conjunction with the Online Services Unit and Educational Product Centre for Industrial Sciences Services Centre, staff are involved in the production of online training materials on the Institute’s Distributed Learning Support System & Extractive Industries (DLSS) which is used to deliver training such as the IRCA diploma in Australia and overseas. The Centre trains new apprentices and existing workers in secondary The Centre has been contracted to provide professional schools, cement and waste treatment plants as well as in chemical development in online training to industry and TAFE staff within the manufacturing facilities, mines and quarries. One of the elements that laboratory and chemical plant operations sectors, as part of the ANTA makes this training unique is its delivery method whereby training is Toolbox Initiative. conducted wholly in the workplace to combine knowledge development with the acquisition of real skills. The Centre is also producing online training resources for Qenos, Australia’s largest plastics manufacturer. The Centre continues to maintain a strong presence locally, nationally and internationally and has also been instrumental in building the Special Events and Initiatives Institute’s online training and resource development capability. Through an initiative with Huntsman Chemicals and Manufacturing Curriculum Development Learning Victoria (MLV, the state industry training board), the Centre trained and assessed 16 operators and awarded certificates at level IV The Industrial Sciences area has undertaken national projects to in the Chemical Hydrocarbons and Oil Refining Training Package. In develop training resources to support the Laboratory Operations attendance at the awards ceremony were MLV, the Institute and a Training Package that is applicable to a range of industries including representative of the Minister for Energy and Resources, Ms Candy process manufacturing, pathology and food testing as well as Broad. environmental and construction materials laboratories. The projects include the Australian National Training Authority (ANTA) Toolbox Awards Initiative and have involved the production of training resources in Staff member Bill Walley was recognised at the MLV State Training both online and traditional formats. Awards as the outstanding candidate in the industry champion Centre staff have been central to the development of the state-wide category for services to industry through Box Hill Institute training implementation of two Training Packages as well as the national and assessment programs. review of a third. Professional Development Staff have undertaken a wide variety of professional development to support the activities of the Centre in workplace training and assessment, and in the development of online resources. Projects and Partnerships Through its arrangements with the Constructions Materials Processing Association, CSR, Pioneer and Rio Tinto, the Extractive Industries area continues to strengthen its position as the premier provider of quarry management training in Australia. The department is focussed on meeting the needs of these highly competitive industries through a unique blend of training and assessment strategies, which include online, face-to-face and on-site delivery modes.
In 2001, the Centre forged a strategic alliance with the South African based company International Risk Control to form a cooperative venture - International Risk Control Academy (IRCA). The Academy has overseen risk training of over 300 power station managers and mine operators in the Latrobe Valley. IRCA now has a global reach with its Internet-based online Diploma in Advanced Integrated Risk Management Practices, servicing mining and other high-risk industry professionals in Africa, Asia and Australia.
annual 60 Box Hill Institute report2001 Projects and Partnerships Centre for Industry Education The Centre was selected to be part of a network of Institutes coordinated by South West Institute of TAFE to deliver the customised & Training Government Training Package to School Service Officers.
The Centre for Industry Education and Training delivered training Consortium relationships between Victoria University, Kangan Batman across the industry sectors of manufacturing, automotive, extractive TAFE, Northern Metropolitan Institute and Swinburne University were industries, petrochemical industries and government during 2001. developed in order to prepare tenders for government projects. Literacy support is provided for participants of on-site industry Workplace English Language and Literacy projects funded by the training in the areas of safety, quality, frontline management, Department of Employment, Science and Training (DEST) have been continuous improvement, foundry, machining, engine assembly and, delivered across the industry sectors of manufacturing, extractive warehousing. Certificate IV in Assessment and Workplace Training is industries and the petrochemical industries, in addition to the also delivered on-site in industry as are Retail Traineeships. The customised training delivered in industry. Centre provides a Jobs Plus New Apprenticeship Centre and Employment Service. Training was delivered for Holden Limited at Fishermen’s Bend and Dandenong plants in the areas of foundry, machining, engine Curriculum Development assembly, continuous improvement and warehousing. Customised industry courses have been developed by staff for The Jobs Plus New Apprenticeships Centre (NAC) and the companies such as Qenos, Cryovac, David Mitchell and Holden Employment Service were consolidated in 2001 at Whitehorse Limited. A customised online training and assessment program for campus. This amalgamation has the advantage of providing a School Service Officers is being delivered via the TAFE Virtual Campus streamlined approach for employers and job seekers as well as for the first time. nurturing a strong team approach. A Technical Literacy Program was developed for the Thailand New Apprenticeships were running at 40% above target for 2001. The Department of Skills Development enabling the participants to learn NAC provided service to additional clients including Liquorland, Luna about the Australian training system and curriculum development. Park, Kenman Kandy, Ballantyne’s, Paperlynx, McPhee’s Transport, The Centre Manager represented the TAFE Director’s Association on Westco, Lion Nathan, Baker’s Delight, Anglicare, Australian Hospitality the steering committee for the re-accreditation of the Certificate IV in Group, Essendon Football Club and Delaware North Catering Assessment and Workplace Training and staff from the Centre Company. participated in a functional analysis conducted by the National Assessors and Workplace Trainers Body. Special Events and Initiatives On-site graduations were held at Holden Limited at the Fishermen’s Professional Development Bend and Dandenong sites. All teachers in the Centre updated their accreditation for the National Jobs Plus was represented at expos and industry trade exhibitions and Reporting System (NRS) in order to offer literacy and numeracy Job Marathon. A function for clients of the Jobs Plus organisation was assessment for training participants. held in December. Staff from the New Apprenticeships Centre and Employment Services teams were involved in team member training. Certificate IV in Awards Assessment and Workplace Training accreditation was obtained by all Sue Warner, Manager of the Jobs Plus New Apprenticeships Centre teaching staff members in the Centre. and Employment Service, won the Communication and Corporate Citizen category of the Staff Achievements Recognition Program and In December, Centre staff attended a residential conference on team was a finalist in the Employee of the Year Award. Jeanette Toull, building conducted in conjunction with the Centre for Business Coordinator of the Employment Service won the Business Programs and the Centre for Management and Small Business. Development Award for her work with short courses.
annual 2001report Box Hill Institute 61 Teaching Centre Reports Projects and Partnerships Centre for Information Sciences The Centre’s international franchise partner New Zealand Pacific The Centre for Information Sciences offers courses for those wishing Training Centre (NZPTC) in Fiji almost tripled its delivery of IT training. to pursue a career in the information industry and for those wishing to The Centre was contracted to manage and deliver a large national upgrade their computer skills. The Diploma in Library and Information training project in Information Technology and Telecommunications Services and the Diploma in Information Technology are the Centre’s for Medibank Private. two main study areas. Both incorporate exit points at Certificate III and IV levels. Student contact hours for these programs increased State-wide training seminars for library technicians were also significantly in 2001. provided for the State Library of Victoria. The Centre caters to a large number of international students who Special Events and Initiatives enrol at the Institute to study Information Technology (IT). In 2001 the As a result of an initiative from the Association of Professional contact hours for international students increased 22% from the Engineers, Scientists and Managers Australia (APESMA) and the previous year. There was an extra intake in October, the result of a Australian Computer Society, the Centre conducted a customised joint initiative led by the Institute’s International Student Office. Information and Communications Technology (ICT) course for ETTE to The Centre’s growth in 2001 was also due to increases in the amount retrain under-employed professionals. The response to the initial trial of training delivered to existing clients such as the New Zealand was so positive that the number of participants and the funding were Pacific Training Centre (NZPTC) in Fiji, as well as several new clients doubled. The Centre has planned mainstream delivery of the state including Medibank Private and the State Library of Victoria. accredited Graduate Certificate in ICT in 2002. Presentations in Library and Information Services were delivered to Curriculum Development the State Library of Victoria. At the close of 2001 the Centre was mid-way through the implementation process for the Information Technology Training Awards Package and the Museum and Library Information Services Training John Campbell, a librarian technician student won a national prize to Packages. This process has involved the development of learning attend the National Library Technician Conference in Hobart. materials for the competencies of the Training Packages which are At the Centre’s Awards Night students received awards and prizes aimed at matching training directly to industry needs. from industry associates including ALIA, McGill’s Technical Books, Through further development of industry links, the Centre gained EBSCO Publishing, Choice Connections, Microsoft, the Australian accreditation to deliver training in Oracle (PL/SQL), Sun (Java, Computer Society and SmartForce. Solaris), and Microsoft (MCP), in addition to its Cisco training.
The Centre developed the Graduate Certificate in Information and Communications Technology and will submit the Certificate for state accreditation in 2002.
Library Studies staff were involved in a Learnscope 2001 project to develop Internet study supports, such as email discussion lists, for flexible delivery students using the Institute’s Distributed Learning Support System (DLSS). To support these initiatives, staff and students have received substantially increased access to computer technology, including upgraded library terminals, computers and customised catalogue software. Professional Development There was a large amount of professional development undertaken during the year. Activities included training in Oracle (PL/SQL and DB Admin), Sun (Java and Solaris), Macromedia (Dreamweaver), and Microsoft MCP. Other activities included Australian Library and Information Association (ALIA) conferences, Learnscope 2001 training and the Online Education Program, a component of the Office of Employment, Training and Tertiary Education (ETTE) Notebook Computer Initiative.
annual 62 Box Hill Institute report2001 The Greater Melbourne Employment and Training Service (GRAMETS) Centre for Management consortium, led by Box Hill Institute, is mid-way through its current contract to conduct the New Enterprise Incentive Scheme (NEIS). The & Small Business GRAMETS consortium has been acknowledged nationally as a best practice provider of the program and continues to be recognised as a The Centre for Management and Small Business provides courses in ‘star rating’ performer. This program provides training and mentoring management, Frontline Management Initiative (FMI), Certificate IV in support for one year to new business starters. Assessment and Workplace Training, quality, small business, retail and call centre operations. The Centre focusses on flexible workplace The Centre welcomed Australian Better Business Insurance (Royal Sun delivery and assessment to meet the specific needs of industry. Alliance) as its first major sponsor. Frontline Management training was delivered to managers in the Curriculum Development workplace for several government organisations including the The Centre expanded rapidly during the year with a major focus on Department of Human Services (Community Housing), the management skills delivery in the workplace. Training is conducted by Department of Natural Resources and Environment and the leading edge facilitators with management expertise in both the Department of Justice. public and private sectors. This is complemented with specialist knowledge in either health, research, education or utilities according In addition, a diverse range of training was provided to other to the needs of the client group. organisations including Yarra Valley Water, Monash University, Employment National clients, the Royal Children’s Hospital, Professional Development Whitehorse City Council, Centrelink and Tattersalls. Melbourne was the host city for the 2001 National Small Business Through a consultancy arrangement with Retail Training Solutions the Conference. All Business Enterprise Centre (BEC) staff were supported Centre continued to provide retail traineeships to over 800 McDonalds to attend sessions as part of their professional development. trainees across Victoria and over 180 retail trainees through a similar Other professional development included training in work styles and consultancy arrangement with Melbourne Workplace Training. team analysis, first aid, the Student Management and Reporting system (known as SMART), computer skills and training small groups. Special Events and Initiatives Box Hill BEC participated in and showcased the Centre at the Business Projects and Partnerships World 2001 Expo at the Melbourne Exhibition Centre. Attendance at Through a partnership with New Zealand Pacific Training Centre the expo was in excess of 20,000 visitors. (NZPTC) in Fiji, the Centre delivered the Diploma in Small Business The Centre’s Annual Awards event was celebrated with a silver service Management and trained NZPTC teaching staff in the Certificate IV in dinner for 120 graduates and guests at Fountains and it is expected Assessment and Workplace Training. that this event will continue to grow in future years. The highly successful Small Business Enterprise Culture Project (funded by the Department of Workplace Relations and Small Awards Business (DEWRSB), Canberra) enabled the Centre to provide Small Business graduates from the NEIS program performed well in workshops and one-on-one mentoring to 30 businesses in the Eastern the City of Whitehorse and Whitehorse Business Group’s ‘Excellence Region of Melbourne. Assistance was also provided to the Warrandyte in Business Awards’, winning three of the seven awards. 1999 ‘Gold’ Customer Service Project in concert with Jobs East, graduate, Julie Mathew’s business, ‘Come Along Kids’ won the award Manningham City Council and the wider small business community. for the Best Micro / Home-based Business.
Another exciting and successful project saw Box Hill BEC and The NEIS business, Pet Projects (John and Anne-Marie Adamson), was Swinburne BEC work in partnership to deliver a DEWRSB funded one of three finalists in the 2001 ‘My Business’ Australian Micro Regional Assistance Program to over 60 businesses in the Eastern Business Award. Region. This program provided small business owners with skills Narelle Thomas was awarded the Box Hill Institute Customer Service development through workshops in marketing, business planning and Award for the second quarter. financial management, combined with one-on-one mentoring in their businesses.
annual 2001report Box Hill Institute 63 Teaching Centre Reports Professional Development Centre for Multimedia Professional development activities included National Multimedia and Design Conferences, Workplace Trainer qualifications, software & Design specific training and DLSS training.
The Centre for Multimedia and Design offers a variety of certificate All staff from the Centre were involved in a work based learning level and diploma level courses in design for digital and interactive project as part of the National Reframing the Future Project. A media, as well as video production. The Centre also conducts several particular focus of this project was the highly topical Training increasingly popular fee for service courses in design for the world Packages and their implementation. wide web and interactive media. Special Events and Initiatives The Centre enjoyed a year of continued growth, experiencing a 25% The inaugural Multimedia and Design Student Show was conducted in increase in the number of students undertaking training and 2001 with graduating students from the Advanced Diploma of Arts development opportunities with a resultant increase of 30% in the (Electronic Design and Interactive Media) showcasing their final work number of student contact hours delivered. to a wide range of industry representatives as well as the broader Since its inception in 2000, the Centre has established a core team of community. teaching professionals with strong industry experience and links, Staff from the Centre developed a Centre specific web site, which is which is matched by the Institute’s industry standard facilities. housed within the Institute’s site and can be found at Curriculum Development http://www.bhtafe.edu.au/MultimediaCampus/. Exposure of both With expertise in online and multimedia environments, the Centre is student and staff work via this online showcase is aimed at further well situated to take advantage of the Institute’s Distributed Learning establishing the Centre’s position within industry and the community. Support System (DLSS). Staff worked to incorporate the DLSS into current teaching practices with the result that students are able to access teaching and learning materials online.
Staff from the Centre worked with the Curriculum Maintenance Management Unit to develop the Victorian Purchasing Guide for the Film, Television, Radio and Multimedia Training Package. With the impending implementation of this training package in 2002 staff have been mapping existing programs into the new national qualifications.
A qualification from the Training Package will be delivered at Certificate II level for the first time in 2002.
annual 64 Box Hill Institute report2001 Special Events and Initiatives Centre for Off Campus The continuation of the Centre’s relationship with the pulp and paper industry involved the delivery of workplace training and assessment Learning Services activities at six pulp and paper mills nationally. Visy Industries (who are The Centre for Off Campus Learning Services is comprised of two constructing a new mill at the Tumut site) recently became a new client. parts: a traditional distance learning component which includes The Centre administers an AusAID program based in Indonesia that workplace (on-site) delivery of training; and a business development introduces competency based training to the Indonesian workplace. component in which training consultants source business Spread over a thirty month period, the program entails two staff opportunities. members based in Jakarta. As an extension of this program the Centre For the second consecutive year, the Centre was the largest off- successfully managed and delivered a fellowship program, in which campus service in the state, administering a student population of 23 Indonesians attended Box Hill Institute for one month to study 2200. The exemplary customer service provided by the Centre’s competency based training in operation within the Institute. administrative staff is central to the success of the Services. Nationally the Centre has been successfully involved in the delivery of The highly successful course in Real Estate for Agents Representatives the Certificate IV in Assessment and Workplace Training to the has grown dramatically to a student population of approximately 550, petrochemical and telecommunications industries. as a result of buoyancy in the marketplace and the Centre’s growing Awards reputation for flexibility of delivery. The Centre’s administrative team were nominated for the Institute’s Curriculum Development Staff Achievements Recognition Program. The Centre has been successful in winning a tender with TAFE Frontiers for the development of materials (including online materials) for the Diploma in Public Relations. Completion of this tender is expected in March 2002.
In 2002, the Centre will launch a new nationally accredited online course in stockmarket investment. Professional Development Staff were involved in a variety of professional development activities in 2001, including university studies in pulp and paper production, counselling training for the workplace, leadership programs and a presentation skills workshop. Projects and Partnerships Through an arrangement with the Australian Building Codes Board (ABCB), the Centre has continued the successful national delivery of the Building Codes of Australia course, Working with Performance. Future plans include the development of online access for clients of the Board.
The commercial arm of the Centre was occupied with international projects and partnerships during 2001, including the delivery of a management training program to Adidas Regional Managers in China, Vietnam, Korea and Taiwan. The success of this program has prompted negotiations for the delivery of training in 2002.
Working with the Centre for Automotive, Transport and Engineering, the Centre continued the on-site delivery of the Advanced Certificate in Engineering for Ok Tedi Mining in Papua New Guinea. Negotiations are in progress for the on-site delivery of training at diploma level in 2002.
annual 2001report Box Hill Institute 65 Teaching Centre Reports Projects and Partnerships Centre for Performing Arts The Centre’s new sponsor, Disco World Ecler, supplied high quality Ecler The Centre for Performing Arts offers an extensive range of fee for mixers and turntables for use in the new Turntable Artistry short course. service courses together with government funded Diplomas in Dance A new book, The Performing Ear, was added to the Centre’s list of Teaching and Management and in Music Performance (Jazz and publications. The Performing Ear was produced in conjunction with Popular). Fee for service courses include four streams of the Advanced Rising Software as a text manual to accompany Rising Software’s Diploma of Music (Commercial), Diploma (Audio Production), and the international selling aural training package, Auralia. bridging programs, Foundations in Music Studies and Summer Music School. The Centre also conducts courses in music theatre, voice Awards training, turntable artistry, guitar and jazz improvisation. Student achievements included the prestigious Laurel Martyn For the second consecutive year, the Centre had a record number of Scholarship in Dance, won by international student Seung Hi Lee from enrolments and student contact hours. Korea. Six graduates of the Advanced Diploma of Music (Commercial) were accepted into the Bachelor of Teaching Postgraduate Degree at Curriculum Development the University of Melbourne. Former Advanced Diploma of Music The Centre expanded in 2001 with the addition of the Institute- (Commercial) student Anthony Farrell auditioned successfully for a accredited Certificate in Music Theatre, which combines the Centre’s place in the ensemble for the professional production of Mama-Mia expertise in music and dance with the stagecraft skills of the Centre (Anthony was also understudy for the lead). for Arts and Technology. The course was offered twice in 2001 and The Institute’s inaugural Student Travelling Scholarship was won by featured well-attended cabaret performances at the Institute’s music student Luke Kane. Luke attended a leadership course at the restaurant, Fountains. Institute’s partner institution, Colorado Mountain College.
The Institute was commissioned by the Office of Employment, Training Dance teacher Dianne Parrington travelled to China as an and Tertiary Education (ETTE) to manage the re-accreditation of the international adjudicator for the Royal Academy of Dance. Music Diploma in Dance Teaching and Management, and is the only Institute teacher Mario Lattuada was the featured artist in the Australian film in Australia to offer this qualification. La Spagnola which won the Australian Film Institute award for best The installation of the hard disk editing system ProTools has film score. Course Coordinator Rose Stephens conducted the positioned the Centre at the leading edge of technology in audio combined Victorian schools’ dancers, orchestra and choir at the bi- recording. As a result, enrolment numbers tripled in the Diploma in annual Joining the Chorus at Melbourne Park. Audio Production which was offered for the second time in 2001. Professional Development Professional development undertaken by staff in 2001 included training in project management, time management, office management, first aid, assessment and vocal physiology. Staff also completed training in online education.
The Centre Manager, James Stafford, attended the League for Innovation’s Minneapolis conference on Information Technology in Education. Special Events and Initiatives The Centre was visited by the celebrated dancer Laurel Martyn, British Alexander Technique lecturer Madeleine White, bassist Steve Hunter, saxophonist Graham Jesse and singer songwriter Dan Warner.
The Dance studies facilities were transformed with the completion of large, modern and superbly equipped new studios, built as part of a major facilities project.
annual 66 Box Hill Institute report2001 Centre for Vocational Access (Professional Writing and Editing), to be implemented in 2002. Professional Development & Education Professional development concentrated on the development of teaching strategies for the 15 to 18 year old client group. This will The programs offered by the Centre cater primarily to those in the continue to be a focus in 2002. community who may not otherwise enjoy equitable access to the full benefits of education and vocational opportunities. Programs have Nadine Cresswell-Myatt, a teacher in the Diploma of Arts (Professional been designed to meet the needs of clients such as adults returning Writing and Editing) was published in the Herald-Sun regularly to study or seeking vocational change, women returning to the throughout 2001. employment market, overseas-born professionals entering the Carolyne Lee and Jean Thompson continued with their secondments to Australian employment market, people seeking to improve literacy, the University of Melbourne. numeracy and English skills, and 15 to 18 year olds. The Centre seeks Several staff completed the Online Education Program, the to meet the specific needs of these client groups through program professional development component of the Office of Education, content and flexible delivery in appropriate learning environments. Employment and Training (ETTE) Notebook Computer Initiative. In response to the Ministerial Review of Post Compulsory Education and Training Pathways in Victoria (the Kirby report), a Youth Unit was Projects and Partnerships established in 2001 under the auspices of the Centre, to cater to 15 to Through partnership arrangements, the Centre delivered training for 18 year olds across the Institute. Through the Youth Unit, students Phillip Webb Real Estate and Yarra Valley Water. who are at risk of not completing their education are offered courses The Centre has enjoyed the continued support of its sponsors: Leader including the Alternative Victorian Certificate of Education (Alternative Newspapers, Real Estate Institute of Victoria, the Fellowship of VCE) along with support services. Australian Writers, Phillips Fox Lawyers, ANZ Bank, Reader’s Feast In addition, the Centre conducts the highly successful Diploma of Arts Bookshop, and the Merchant of Fairness Bookshop. (Professional Writing and Editing), as well as a range of fee for service Through a renewed contract with the Australian National Training courses such as VCE to international students, courses to students in Authority (ANTA), the Centre continued its literacy program providing Fiji, and 30 different language courses. participants with a pathway to further educational development. Curriculum Development Awards The Institute was invited to trial a new program for 15 to 18 year olds, A significant measure of success for the Centre for Vocational Access the Victorian Certificate in Applied Learning (VCAL). Based on the and Education is the number of students who find placement in principles of active learning and language, delivery of VCAL will careers of their choice or in courses of further study. Among the 2001 commence in 2002. VCE graduates who gained places in their preferred tertiary courses, a The Certificate IV in Further Education was developed and number gained places in prestigious courses at La Trobe, Monash and implemented to provide a bridge for students wishing to pursue Melbourne Universities. further study. The Certificate incorporates introductory elements of VCE students, Andrew Chadwick and Emily Millane won Premier’s some tertiary courses and provides vocational advice and mentoring. Awards for Contemporary Society and Political Studies, respectively. The Information Technology Training Package was implemented Professional Writing and Editing student, Robyn Jacobs won the during 2001, and the Centre’s Certificate II in Information Technology Institute’s Outstanding Student Award (Vocational Category) and was re-developed accordingly. represented Box Hill Institute at the state finals. Former Professional Writing and Editing student, Martin French recently submitted a PhD The Centre participated in the re-accreditation of the Diploma of Arts thesis on autobiographical writing.
annual 2001report Box Hill Institute 67 Service Centre Reports
Development of a range of online learning programs including Educational Product Services Marketing, Kiln Firing Safety and Hairdressing The continued development and maintenance of Box Hill Centre Institute’s web site and Intranet system
Educational Product Services provides a comprehensive set of Facilitation of the delivery of a range of professional development services to support the strategic development, implementation and activities including Learnscope, Framing the Future, and Writers’ evaluation of educational processes, systems and products. The Workshops Centre employs educational designers, graphic designers, programmers, data entry staff, desktop publishers and editors as well Management of the Office of Employment, Training and Tertiary as producers, directors and technical television and multimedia staff. Education (ETTE) Notebook Computer Initiative and the Three units contribute to the operations of Educational Product associated Online Education Program for the Institute Services: TAFE Television and Interactive Media; Educational Resource Completion of a training program for educators from Thailand in Development; and Online Services. Together these units are competency based and computer based training responsible for: Design of a large variety of marketing materials such as brochures Development of both learning materials and other materials and posters suitable for formats such as print, video, Intranet, Internet and Maintenance of ISO certified Quality Assurance. CD-ROM Technical support at a range of events and presentations Awards The Chipskills project team was awarded the Strategic Leadership Development and maintenance of the Box Hill Institute web site award as part of the Institute’s Staff Achievements Recognition Development and maintenance of the Box Hill Institute Intranet Program. site
Development and maintenance of the Distributed Learning Support System (DLSS)
Facilitation of relevant professional development activities for Institute staff. Highlights of 2001 During 2001, Educational Product Services provided service to all Teaching Centres and all Service Centres of the Institute. Highlights for the year included:
Continued development and implementation of the DLSS, a system that is designed to deliver a variety of materials via the Internet and provide a range of supports including communications capacity, student records and timetable access
Continued development and implementation of the Institute Product Database, a system that allows all staff to search for, view and order learning materials produced by the Institute
Development of learning materials to support the Chipskills project (funded by the Department of State and Regional Development) and Toolbox projects (funded by the Australian National Training Authority)
Development of a range of video products on subjects such as International Marketing, Motorcycle Licensed Vehicle Testing, Disability Induction for TAFE Teachers, and Hairdressing
annual 68 Box Hill Institute report2001 Financial Information Systems
Facilities Services Centre Two financial systems were implemented during 2001. Finance The operations of Facilities Services are aimed at providing staff and One from Technology One was implemented mid-year, replacing students with a positive learning and working environment through Prophecy as the financial database. Business Intelligence timely maintenance and cleaning services. In 2001 Facilities Services Solution (BIS) from Management and Executive Solutions was undertook a review of work procedures and practices with a view to implemented for internal management accounting. improving service standards and maximising the efficiency of day to day operations. The implementation of improvements will continue into 2002. Human Resource Services Outcomes of the review included: Centre Modification of the ‘Job Log’ system so that all Institute staff will The Centre provides a range of services to support the Institute’s be able to log maintenance and cleaning requests directly onto human resources management function. During the year, a number of the system via the Centre’s web page. HR processes underwent review and refinement. HR procedures to Changes to maintenance work practices, with an emphasis on support the policies developed in the previous year were drafted. projects and project management: in addition to routine The HR site on the Knowledge Base was further enhanced. It has maintenance work, there has been an increase in the number of proven to be a valuable resource to both managers and staff. minor works being completed. The four Enterprise Bargaining Agreements covering the majority of Professional development focussed on team building and staff were finalised in early 2001 with certification by the Australian customer service. Cleaning staff also took part in concentrated Industrial Relations Commission. Much work followed thereafter with training sessions in specific cleaning functions, such as the the implementation of the provisions of the respective Agreements, operation and maintenance of new equipment purchased in 2001. including salary increases to staff. Several major relocation projects were completed during 2001. The Late in the year, the Centre relocated temporarily to Level 5, Building Centre for Health and Community Services was relocated from 3 at the Elgar Campus. The Centre is expected to be located early in Doncaster Campus to new and refurbished facilities on the Elgar 2002 to the area previously occupied by the Registrar’s Centre. Campus. The Architectural Drafting Unit was relocated on Elgar Campus. The Student Administration Unit was also relocated to a new (For further information refer to the Report on Organisation facility designed to give enrolling students a welcoming and Development on Pages 42 – 45) professional introduction to the Institute. A major facilities project at Whitehorse was also completed this year. College Printing The project featured new high quality dance studios and an upgrade and refurbishment of the Whitehorse Campus Library. & Graphic Design Centre College Printing and Graphic Design provides commercial services Finance Centre including typesetting, printing, desktop publishing, graphic design and photocopying for both Institute and external clients. The Finance Centre is responsible for the financial management of Box Hill Institute: ensuring financial transactions are conducted, recorded At the time of its accreditation, College Printing and Graphic Design and reported in accordance with Institute policies and procedures. In Services was the first educational in-plant printery in the Victorian addition to this, the Centre achieved the following results during TAFE sector to be accredited with Quality Assurance. In 2001 after its 2001: tri-annual audit, College Printing and Graphic Design was re- accredited with Quality Assurance ISO9002. Finance on the Intranet Equipment upgrades during 2001 included a new G4 Mac computer A Finance web site was developed to provide the Box Hill Institute for the pre-press area, a Hewlett Packard A/3 laser printer and an community with immediate access to current information on electric stapler for the print room. financial policies and procedures, various developments, manuals, contacts and links.
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Complementing Finance One, Business Intelligence Solution (BIS) was Information Technology also implemented during 2001. BIS allows managers to access summarised financial reports and key performance indicators. The Services Centre implementation of BIS forms part of an initiative aimed at improving decision making processes and productivity at a management level by The operations of the Information Technology Services Centre are enriching the information available to managers. Also part of this aimed at providing and supporting the Institute’s data initiative, the Manager’s Desktop prototype is a personalised communications network, information systems and computing tools. management portal that collates sets of data from multiple sites into The breadth of information technology services at Box Hill Institute the one access point. The prototype was trialled in late 2001. continued to expand in 2001. An Information and Communications Technology (ICT) Strategic Plan was drafted to ensure that the growth in information technology is sustainable, cost effective and congruent with the Institute’s priorities. This broad ranging plan addresses systems, infrastructure, and architectures that will allow the Institute flexibility and freedom from technological constraint. The draft is the subject of broad consultation.
Following improvements made during 2001, the Institute now operates one of the most advanced and highly performing networks within the Victorian TAFE sector. The deployment of government funded infrastructure was critical to these improvements. It allowed the Institute to meet the demand for remote access to Institute resources; to increase the available network bandwidth at Whitehorse Campus; and to improve electronic security.
The use of the Internet expanded rapidly during 2001 and required an increase of bandwidth to provide adequate access to Internet resources. A new ten megabit link was installed and has proved effective in reducing download and access times for all staff and students.
Ensuring Box Hill Institute remains a leader in technology use, the Institute’s trial deployment of wireless networks has demonstrated increased portability of technology and 24 hour access to network resources anywhere on campus. This initiative will provide the Institute with increased flexibility in its use of classroom resources well into the future.
The key financial system was replaced in 2001 with a new system called Finance One. Finance One is a comprehensive system enabling many financial procedures to be conducted online, eliminating the need for paperwork. Through Finance One, the Institute can more readily embrace e-commerce.
annual 70 Box Hill Institute report2001 The Centre’s new multi-lingual staff have not only boosted the number International Student Office of people available for overseas recruitment activities but have also helped to further enhance the quality of customer service. The The operations of the International Student Office are centred around Centre’s customer service helps to differentiate Box Hill Institute from the recruitment, administration and support of international students. its competitors by providing a high level of concern for the welfare of The marketing component of the Office includes visits to overseas international students, including free airport pick up and an countries, participation in educational exhibitions, print advertising accommodation placement service. The quality customer service and liaising with educational recruitment agencies. The International offered by the Centre has also made the Institute a popular choice Student Office maintained a strong presence off-shore in 2001 with among those international students already studying in Australia who regular visits to 21 countries, including new and developing markets. wish to pursue further studies. 987 international student enrolments from more than 50 countries and territories were registered at the Institute throughout 2001, New regulations came into force in 2001, including the Education constituting the largest total on record. Services for Overseas Students (ESOS) Act 2000 which replaces the 1991 Act. The implications of the new regulations are far-reaching. In 2001 the exploration of new markets focussed on Europe. An Various activities are underway to disseminate up to date agency network was established in France and Spain, resulting in over information among staff and students, including the enrolment of ten enrolments from that region in the first 12 months. At the same some staff in the Graduate Certificate in Business (Management of time fledgling markets such as Pakistan, the Philippines, and International Education). Mauritius began showing results after exploratory visits in 2000. The benefits of past marketing efforts in the Latin American region The Centre has maintained a busy schedule of student events including: became evident with over 35 student enrolments, more than double a three-day Welcome Festival for new students, held twice a year the numbers of the previous year. The main source of international student recruitment remained Asia, despite factors such as the new Orientation programs for each of the nine English Language regulations issued by the Department of Immigration and Intensive Course for Overseas Students (ELICOS) intakes during Multicultural and Indigenous Affairs (DIMIA), shifting socio-economic the year conditions and uncertainty due to the events of September 11, all of An orientation program for the Information Technology intake which have impacted on the international education decisions of in October many Asian students and their families. Six International Friendship Program outings The Centre employed a multi-pronged marketing approach which entailed participation at 24 international education exhibitions, International student dinners held every semester. continuation of a brand advertising campaign in 35 publications in ten different languages, as well as seminars and interview sessions in all of the countries visited. Various techniques were used to build and maintain relationships with reputable international education agents around the world. These included joint spot print advertising, participation in the educational supplements of newspapers, co-operation at fairs and exhibitions, and the inclusion of Box Hill Institute in agents’ study guides (in both print and online media). The Centre’s promotional materials underwent a facelift with the release of a new high quality information booklet and additional languages of Spanish and French added to the range of foreign language brochures.
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The Student Support Coordinator, Matt Eldridge, accompanied Library & Student Support student Luke Kane to Colorado for the 2001 Global Leadership Conference. Sponsored by the Post Secondary International Network, Centre the conference aims to create opportunities for students to participate in an international forum in preparation for the global marketplace. In 2001 the Student Support Unit merged with the Learning Resource Centre to become the Centre for Library and Student Support. The Several library staff undertook teaching assignments and newly formed Centre provides an integrated range of services to the secondments to the Youth Unit, the Centre for Information Sciences, staff and students of the Institute. These services include: the Centre for Computer Technology, Planning and Academic Services Centre and Educational Product Services Centre. a library and information service The analytical and information management skills of library staff were a student support service that provides study support, welfare employed in the meta-tagging, review and editing of online learning and recreational services and representation for Box Hill materials for studies in the petrochemical industry, as part of an Institute students Australian National Training Authority (ANTA) Toolbox initiative. a bookshop service for students of the Institute. Two Centre staff members were successful in obtaining internships Two of the Centre’s teams were recipients of the Staff Achievements from Educational Product Services. Through these internships, an Recognition Program Team of the Quarter Award. The Whitehorse online virtual library tour was produced and the range of online career Campus Library team was awarded for perseverance and teamwork information expanded. under the difficult conditions the team endured while extensive As an accompaniment to the career information available online, a building works were being undertaken in and around the library. range of printed materials on employment, apprenticeships and further Despite these conditions the team met its targets, including the study options were collated for the newly developed Careers Library. provision of information literacy and library orientation programs. The Student Activities and Representative Committee (SARC) team was As part of the closure of the Doncaster Campus, the Doncaster awarded for giving students valuable opportunities to be involved in Campus Library collection was moved to the Elgar Campus Library at the planning and organisational aspects of major events held for the the end of 2000. student community. The Bookshop enjoyed a record breaking year, nearing one million The building works at the Whitehorse Campus included the expansion dollars in turnover. This achievement was in part due to the expansion and refurbishment of the Whitehorse Library and the addition of a of bookshop stock, which now includes materials produced by the state of the art computer laboratory equipped with Macs and PCs, a Centre for Performing Arts. fully equipped meeting room and a new entrance and loans area.
annual 72 Box Hill Institute report2001 management of the monthly ‘Box Hill Institute News’ page in ten Marketing & Communications eastern suburban Leader papers development and management of corporate sponsorship Centre proposals
The Marketing and Communications Centre is responsible for management of a number of launches (including the Motorcycle managing the Institute’s domestic marketing function – identifying the Licence Testing program as part of Flexible Learning Delivery needs and characteristics of target markets, developing marketing week). strategies, maximising recruitment opportunities and developing and serving client relationships. The Marketing and Communications Centre is responsible for the development and production of many of the Institute’s most visible The Centre has responsibilities for media liaison, internal and widely distributed marketing material including: communications and providing media expertise along with development and implementation of communication strategies. The Guide to Your Career Goals Centre is also responsible for managing the corporate identity of the General Course Guide Institute. 2002 Course Handbook In 2001 the Centre continued to actively promote and market the Institute across a wide range of markets within Victoria. Testimony to 2000 Annual Report the work undertaken by the Marketing and Communications Centre Short Course Brochures over the past years was highlighted in the record number of student enrolments (32,912) for 2001. Apprenticeship/Traineeship (employer) brochure
During the year the Centre was energetic in furthering the strategic goals Apprenticeship/Traineeship (student) brochure of the Institute and initiated numerous media opportunities that gained general course brochures invaluable coverage across local, daily, and national print medium. ‘News & Notices’ (internal newsletter) Once again the Centre managed the Business Breakfast program which was supported by a variety of corporate sponsors - Moores advertisements – generic and also on behalf of the Teaching Legal (major sponsor), Toucan Display Systems, Haines Muir Hill, Centres Thrifty Car Rental, College Printing, Alzburg Inn Resort and Conference corporate merchandise. Centre in Mansfield, Leader Newspapers and Fountains Licensed Restaurant. Attendance at the four breakfasts was enthusiastic to the Schools Liaison Unit level of an average of 200 attendees at each breakfast. Speakers at The Schools Liaison Unit acts as the student recruitment arm of the the breakfasts were John D. Elliott, Allan Pease, Robyn Moore and Marketing and Communications Department. It has a dual role in that Lauren Burns OAM. it services over 300 secondary schools in the metropolitan area, but it Many marketing, recruitment and promotional activities were also functions as a service provider to the Institute’s numerous implemented during 2001 as follows: Centres.
delivery of 55 tours of the Institute to secondary college students The Unit develops campaigns and promotes the Institute to schools through direct mail and importantly through the development of long- management of the Institute Open Day (more than 3,000 attended) term relationships between the Institute and the secondary schools. management of the annual Career Advisers Seminar, attended by In its recruitment role the Unit aims to inspire students to take a pro- secondary college Career Advisers active interest in their tertiary options. It does this by firstly selling management of the Student of the Year Awards the idea of TAFE education and then focussing on the specific benefits participation in the State Training Board Awards of studying at Box Hill Institute.
development of the Change of Preference campaign Working with the Centres the Unit assists them in the development of promotional campaigns as well as in upholding and enhancing the exhibition at Melbourne and regional exhibitions and festivals image of the Institute. assistance for individual Teaching Centres with their Box Hill Institute developed the reputation for running the best school Awards/Graduation functions tour program in 2001. The tours were tailored to ‘best fit’ the careers management of the Institute Scholarship Program (including the programs that the students were participating in within their schools. City of Whitehorse Scholarship) They were designed to be as informative and as interactive as possible.
annual 2001report Box Hill Institute 73 Marketing & Communications Centre (Continued) Many schools, particularly in rural areas, are making a tour of Box Hill Course Information Unit Institute an annual event. Anecdotal evidence showed that in schools The Information Unit is invariably the first contact point that who brought their students to the Institute every year, there had been prospective students have with the Institute. The Unit provides an increase in the numbers of exit Year 12 students choosing to go to information on all available courses. This includes short courses, TAFE. government funded courses, 0ff-campus, traineeships and The Tertiary Information Service (TIS) was again one of the Unit’s apprenticeships. major programs in 2001, running from April to August. TIS enabled the The majority of enquiries are received via the telephone, however Unit to reach thousands of Year 12 students over the days they there has been a vast increase in the number of email enquires attended in metropolitan and rural Victoria. Staff also coordinated the received over the past 12 months. Many people still choose to visit the Eastern Expo with Deakin University, which was a three-day event and Information Unit to discuss their career/course options. was attended by approximately 3000 Year 12 students in the Eastern region. Throughout the year the Unit processed approximately 38,000 enquiries, an increase of 8,000 from the year 2000. The relationship between the schools was further strengthened by the annual Careers Seminar which was held in May. Over 100 career May to September is always a busy time and in conjunction with the advisers attended this successful day. Schools Liaison Unit, staff attended numerous Career Information Evenings and Career Expos. The Schools Liaison Unit continues to build on the Institute’s existing reputation as a first option for tertiary education. New programs and These included the Rotary Careers Expo (sponsored by Box Hill initiatives are constantly being developed and trialled based on Institute) conducted at Box Hill Town Hall, the Spring Festival at school needs, Institute needs and the philosophy that solid Nunawading and the Jobs Marathon at the Exhibition Building. The relationships provide a good foundation for turning the prospective Future Options Careers Expo (jointly sponsored by Box Hill Institute) student into the current student. held at the Eastland Shopping Centre in August had 80 exhibitors showcasing their courses and Schools Program Coordination employment opportunities to Victorian Certificate of Education (VCE) Vocational Education and approximately 5,000 visitors. Training (VET) in Schools programs are designed to give students Once again this year Box Hill vocational skills that will enhance their employment prospects. The Institute provided a Victorian programs are recognised by industry and are approved by the Board Tertiary Admission Centre of Studies. They are nationally accredited and offer career pathways (VTAC) Access Point while allowing students to articulate into more advanced programs. (Internet Kiosk). This In 2001 Box Hill Institute had 834 students from 55 secondary schools enabled students to participating in its VCE VET program. There were 600 students apply for their VTAC participating in the part-time Growth and Pathways (GAP) program. courses via the Internet and to change their The Institute set up three special preferences if they programs for year nine students to wished. train across four trade areas for male students and two programs for female students to study in both Office Administration and Hairdressing. These students came from Aquinas College, Marcellin College and Mazenod College.
annual 74 Box Hill Institute report2001 Alliances with Central Queensland University, Deakin University and Planning & Academic Services Box Hill Senior Secondary College were strengthened through regular meetings and several new exclusive articulation arrangements Centre were approved. The Planning and Academic Services Centre provides advice and Work was commenced on a quality assurance framework for assistance to support continuous improvement in the provision of international extended campuses. This quality assurance framework education and training at Box Hill Institute. The Services include: will ensure that training meets the academic requirements specified by the Institute and the Australian Quality Training Framework (AQTF), development and monitoring of the Institute’s government-funded and that a consistent quality is maintained irrespective of differences profile in location. provision of executive support to the Board of Studies Assisting the Institute to meet the Office of Employment, Training and provision of curriculum support to Teaching Centres Tertiary Education (ETTE) Performance Agreement was again a key focus for the Centre. ETTE client satisfaction surveys were distributed conducting of surveys, including client satisfaction surveys to 200 students, 200 staff and 200 employers. according to the requirements specified in the Institute’s Performance Agreement with the office of ETTE. Other surveys conducted by Planning and Academic Services included a major survey distributed to 1200 employers of apprentices and In response to the Ministerial Review of Post Compulsory Education trainees, as part of the Institute’s survey cycle. The analysis of results and Training Pathways in Victoria (the Kirby report), the Board of will be completed in 2002. A staff satisfaction survey was also Studies placed considerable emphasis on reviewing teaching and distributed to 1100 staff. In 2001 the survey instrument was modified learning strategies, program design and content for younger learners. to include questions designed specifically for three distinct categories Three internal research reports, Securing a future for young people, ie staff, management and sessional staff. Targeting success and Teaching and learning and assessment practices reviewed current practice and identified how the Institute The assistance that is routinely provided by the Centre in the can better meet the needs of early school leavers. These reports have monitoring of profile delivery was aided by the enhancement of the provided guidance in client-focussed program design and have formed Student Management and Reporting (SMART) based system. In 2001 the basis of the new Youth Unit. Also addressing issues raised in the the Centre also distributed a weekly report to teaching Centre Ministerial Review, the Alternative Victorian Certificate of Education Managers on Institute delivery against targets. (Alternative VCE) was implemented as a pilot with the assistance of The 2002 profile was allocated to Centres based on research the Centre. undertaken to identify industry training needs. The model for this The Board of Studies completed the Education Plan, Quality in research was improved according to the results of a review by the Learning, which represents the Institute’s commitment to its students, Centre for the Economics of Education and Training (CEET) at Monash industry, business clients and the community to plan for and provide University. quality services and continuous improvement in teaching, program The review of the Institute’s Strategic Plan and the development of design, learner support and educational technologies. the 2002 Management Plan was supported by Planning and Other Board of Studies projects included the commissioning of Academic Services. research into best practice in flexible delivery and the establishment In addition staff prepared the content for the Institute’s submission to of minimum teaching qualification standards. the State Training Awards for Training Provider of the Year and The Centre’s support for curriculum development and accreditation was completed the ETTE funded research project Training the TAFE enhanced by the provision of online access to templates and guidelines Sessional Workforce. for teaching staff. Over 170 courses were processed for internal accreditation during the year. The Centre also supported a number of firsts for the Institute: the development of a degree in Information and Communications Technology (ICT), and Graduate Certificates in e-Business and ICT. External accreditation is currently being sought for these courses. In addition, major support was given to the external re- accreditation of the Diploma in Dance Teaching and Management.
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The Student Management and Reporting system (known as SMART) Registrar’s Centre was modified to increase its capacity in 2001. The system now offers several additional services including electronic checks with Centrelink Through its Student Administration Unit and Short Course Service and the ability to accommodate and report data in relation to Training Unit, the Registrar’s Centre operates to provide effective and timely Packages to meet Office of Employment, Training and Tertiary Student Administrative services. Other services provided by the Education (ETTE) requirements. Centre include a Reception/Mailroom Service and a Central Registry Service. In 2001, the Centre expanded to include student To streamline the process of student enrolments, a large amount of administration services at Whitehorse and Nelson Campuses. training was conducted for staff of teaching centres in the use of the Students may now access a full range of services such as enrolment, SMART software. Over 100 people were trained during 2001. cashiering and the issue of ID cards at all three major campuses. The Registrar’s Centre again conducted the Police Entrance With the exception of the Short Course Service Unit which remains at Examination in 2001. A record number of 576 applicants sat the exam, the Nelson Campus, the Centre was relocated during 2001. The new double the numbers of the previous year. architect-designed facilities at Elgar Campus include three cashier During 2001 all quarterly statistical submission dates were met and a points and a spacious enquiries area. The improvements enhance the record number of enrolments were processed. efficiency of the services as well as providing a pleasant and professional environment in which students may conduct their administrative business.
annual 76 Box Hill Institute report2001 Freedom of Information (FOI) Access Arrangements
Requests for access to documents of Box Hill Institute under the Identification Documents Freedom of Information Act, 1982, are the responsibility of the It is the aim of the Freedom of Information Act to make the maximum Institute Manager, Freedom of Information. Requests for information amount of information available to Victorians, promptly and must be in writing and should be addressed to: inexpensively. Written FOI requests should be as specific and precise as possible so they can be processed efficiently. Ms Stephanie Tomasetti Requests for access must contain sufficient details concerning the Manager, Freedom of Information record to enable the Manager, Freedom of Information to identify the Box Hill Institute material required and should also include the applicant's telephone 465 Elgar Road, number and mailing address for contact purposes. The applicant may Box Hill 3128 wish to use the request pro-forma produced by the Government Printer and available from the Institute Manager, Freedom of Telephone: (03) 9286 9396 Information. Information about the subject and the date of the document sought should be indicated as precisely as possible. It is Institute policy to facilitate a person's access to his/her own file. Where a request fails to provide the necessary information to identify Requests for access need not be made under the Freedom of the documents requested precisely, the Institute Manager, Freedom of Information Act. However, if an applicant is not satisfied, or if he/she Information is obliged to assist the requestor make a request which wishes, the request may be made formally as a Freedom of will identify the documents sought. Information request. Office Hours and Charges Any student may see his/her personal record by applying to: Where access is granted to inspect, obtain or purchase material, arrangements will be made during office hours Monday-Friday Ms Stephanie Tomasetti 9.00am-4.30pm. Charges for access to documents will be in Manager, Freedom of Information accordance with the Freedom of Information (access Charges) Box Hill Institute Regulation 1983. (Charges will cover costs incurred for time spent in 465 Elgar Road, conducting a routine search for the documents, the cost of Box Hill 3128 supervising the inspection of a document and the cost of supplying copies of a document). Where a charge to cover costs is to be made, Telephone: (03) 9286 9396 the applicant will be advised. Photocopying Fee Any staff member may ask to see his/her personnel file by applying to: 20 cents per A4 page
Search Fees Mr Wayne Shevlin Where the Institute has to identify and locate documents Manager, Human Resource Services – $20 per hour. Box Hill Institute 465 Elgar Road, Deposits Box Hill 3128 A deposit of $25 may be requested before the Institute will grant access where charges will be substantial.
Telephone: (03) 9286 9440 Maximum Charge A maximum charge of $100 applies; excepting computer stored 2001 FOI Activities information, as per Section 19 of the Act. There were two requests for information to be supplied under the These charges will be waived if the applicant is a Member of Freedom of Information Act during 2001. Parliament, if the information is accessed in the public interest, if the applicant is impecunious or if, in the opinion of the Manager, Freedom of Information, the charges did not exceed $100.
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CAMPUS LOCATIONS
DONCASTER CAMPUS 96 Deep Creek Drive, East Doncaster, Victoria 3109
ELGAR CAMPUS 465 Elgar Road, Box Hill, Victoria 3128
ELLINGWORTH CAMPUS 4 Ellingworth Parade, Box Hill, Victoria 3128
NELSON CAMPUS 853 Whitehorse Road, Box Hill, Victoria 3128
WHITEHORSE CAMPUS 1000 Whitehorse Road, Box Hill, Victoria 3128