Croydon Care Directory 2017
Your local guide to Care Homes, Care Agencies and Care Services in the Croydon borough area
HEATHERWOOD NURSING HOME • L LOYD PARK NURSING HOME • W ILLOW LODGE NURSING HOME SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE
Located in the heart of South Croydon, Tudor House is a new purpose built residential nursing home offering outstanding care in relaxed surroundings.
Facilities include: A sunny conservatory, large television lounge/library, spacious colour co-ordinated bedrooms, five well equipped bathrooms, with hydrotherapy bath, hairdressing salon and Kitchenette on all floors.
Our friendly qualified nurses and care assistants offer 24 hour care and are led by an RGN/manager who is experienced in the care of the elderly. TUDOR HOUSE Together with a trained support team they ensure that meal times, leisure THE DIFFERENCE IS IN THE CARE activities, outings, visits from friends or relatives and most importantly the care you receive meets your individual requirements.
For more information please Telephone: 020 8410 3399 / Fax: 020 8410 6506 Or write to: Tudor House Residential Nursing Home, 4 Birdhurst Rd, South Croydon, Surrey CR2 7EA
Freedom in Choice of Care Glebe Court Set in its own grounds, Glebe Court is part of a well established Nursing Home not-for-profit local organisation. Every resident is recognised as a special person with their own needs. Highly qualified and experienced staff are dedicated to meeting those needs in a safe and happy environment. We offer nursing for: • All rooms en-suite • Frail elderly • Wide ranging activities and entertainment • Gold standard palliative care • Resident focused care planning • Permanent care • Choices in care and dining • Respite care • A welcoming, family atmosphere • Older people with dementia • Competitive fees The high quality of our care is consistently recognised by the Care Quality Commission. In October 2016 CQC rating GOOD
Contact us for more information on 020 8462 6609 Email: [email protected] Web: www.glebehousingassociation.co.uk Glebe Court Nursing Home. Glebe Way, West Wickham, Kent BR4 0RZ The Life You Want. The Care You Need.
Step inside a Sunrise community and you’ll know you’ve arrived somewhere special - a vibrant place where life is lived Pop in or call to to the full. Whether it’s assisted living, nursing or specialist dementia arrange a tour of care, everything we do stems from a commitment to your local Sunrise providing only the very best care for the elderly. community today. Don’t just take our word for it. Come and see for yourself how rewarding life can be with Sunrise.
Sunrise of Purley Russell Hill Road, Purley, Surrey CR8 2LF 020 3769 8752 SunrisePurley.co.uk
1 Contents
Introduction 4 The Care Quality Commission 6 Arranging your move to a care home 8 Choosing a home 10, 12 and 14 Types of residential care 16 Useful addresses and phone numbers 18 We gratefully acknowledge the support of the firms whose advertisements appear on these pages. As a reciprocal The Directory: gesture we have pleasure in drawing the attention of our readers to their Care homes for older people 19 - 23 announcements. It is necessary however for it to be made clear that, whilst every Care homes for people with learning difficulties 24 - 31 care has been taken in compiling this publication and the statements it Care homes for people with a physical disability 32 contains, the Publisher cannot accept responsibility for any inaccuracies, or for Care homes for people with post alcohol/drug dependence 32 the products or services advertised. Care homes for people with mental health problems 33 - 35 Published by London Care Directories, Nursing homes 37 - 41 162 Leicester Road, Barnet, Herts EN5 5DS. Tel/Fax: 020 8364 8428. Care in your own home 43 - 47 Email: [email protected]. Website: www.londoncaredirectories.co.uk. Index of homes 48 Copyright London Care Directories 2017©
2 Heatherwood is beautifully furnished and decorated with single and en-suite rooms.
Other facilities include: A friendly family atmosphere Full & varied activities programme Home cooked food Highly trained staff Walking distance to transport and local amenities Wi-fi/flat screen tv/dvd/freeview to all rooms Excellent CQC inspection report Dedicated GP who visits every week Dedicated hairdresser, chiropodist, dentist & optician Our individual person-centred care includes: 24 hour nursing care Respite care & short breaks Situated in Purley, South-East London, Convalescent, dementia and EMI care Heatherwood Nursing Home provides high quality nursing, residential and palliative care to 25 residents. We are a family run Home that focuses on individual care and attention. “Our aim is to give every resident the freedom to continue their daily life with dignity, privacy and the widest possible choice.”
Please call the manager for a copy of our brochure or to arrange a visit, or why not visit our website at: www.heatherwood.org
47 FOXLEY LANE, WEST PURLEY, SURREY CR8 3EH. Tel: 020 8660 6646 Fax: 020 8660 6646 Email: [email protected] 3 Introduction
Welcome to the 2017 edition of the Croydon Care Directory. Choosing a care service is a major life decision, and so this Directory is designed to help you and your family make the best choice to meet your needs. It gives you up to date information on registered residential and nursing homes and local care agencies Croydon Care Directory 2017 along with contacts and information for people who are looking for Your local guide to Care Homes, Care Agencies and Care Services in the Croydon borough area a care service in the Croydon borough area, either for themselves, a
HEATHERWOOD NURSING HOME • LLOYD PARK NURSING HOME • WILLOW LODGE NURSING HOME SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE relative or friend. It aims to give guidance and information on choosing a care home, and contains This Directory is also available to view on-line at the publishers’ website: detailed information on care homes with 4 or more registered places within the London www.londoncaredirectories.co.uk. Borough of Croydon. As well as basic information such as contact details, ownership and You can also view the publishers’ range the number of registered places at each of the homes, the publisher has undertaken a of other London borough Care research project to establish specific details on the facilities available. These include such Directories in the same way. things as, whether the home has single rooms, or sharing/double rooms (or both), if the home has en-suite facilities, if there is a passenger lift or stair lift, and is respite care offered. We also include many website and email addresses for the homes. There is also a special section on ‘Care in your own home’ (see page 43) which features an article on home care as well as a list with contact details of registered care agencies in the borough. All homes and agencies included in this Directory are registered with and regularly inspected by the Care Quality Commission (CQC). An introduction to the CQC is featured on page 6. The Croydon Care Directory is relevant to all people in need of care, whatever the disability or problem that has led them to need support and so we hope you will find it extremely helpful and useful. Should you have any comments on either the content or the design of this Directory please contact: Peter Devall, London Care Directories, 162 Leicester Road, Barnet, Herts EN5 5DS Tel: 020 8364 8428 Website: www.londoncaredirectories.co.uk Email: [email protected] Publisher: Peter Devall Researcher and Editor: Sherie Pulido 4 EEnjoynjoy the company of new friends and a frfreshlyeshly prpreparedeparepared lunch in our wwelcomingelcoming and supportisupportiveve Whitgift CarCaree homes.
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**subjectsubject toto additional costscosts 5 An Introduction to The Care Quality Commission
The Care Quality Commission (CQC) is the independent • Is this organisation well led? - do the staff have direction regulator of health and adult social care services in England. and purpose and are they running the service properly? CQC’s purpose is to make sure those care services provide • Is the organisation responsive to people’s needs? Is it people with safe, effective, compassionate, high quality care, listening to complaints and comments, and acting on wherever and whenever they receive it, and to encourage them? How long do people have to wait and can people them to improve. get appointments when they need them? CQC monitor, inspect and regulate services to make sure CQC inspection reports include ratings. These can help you they meet fundamental standards of quality and safety and to compare services and make choices about care. they publish what they find, including ratings to help people There are four ratings that CQC give to health and social choose care. care services: outstanding, good, requires improvement and CQC cover all hospitals, GPs, dentists, care homes, care inadequate. provided in the home, mental health services, community H Outstanding health and some other independent services as well. l Good The Care Quality Commission has three Chief Inspectors of l Requires improvement hospitals, social care and general practice. They lead expert l Inadequate inspection teams that include CQC specialist inspectors - health professionals relevant to the service they’re inspecting Contacting CQC i.e. doctors, nurses, GPs, dentists and social workers. All CQC’s inspection reports can be found on their website CQC inspection teams also include trained members of the www.cqc.org.uk public - people who help them to understand what it’s like to CQC encourages people to tell them about their be cared for in the service being inspected. experiences of care at any time. This information is used to During inspections, the Chief Inspectors and their teams help CQC make decisions about when, where and what to ask five main questions inspect. You can share your experience of care with CQC online at • Is this care safe? – For example, is it clean and are infection www.cqc.org.uk/sye rates low? You can contact CQC in the following ways: • Is this care effective? – For example, how good are they at Tel: 03000 616161 making people better or making sure their quality of life is Email: [email protected] the best it can be? Twitter: @CareQualityComm • Is it caring? Are the staff compassionate and do they treat Post: Care Quality Commission, Citygate, Gallowgate, people as human beings? Newcastle upon Tyne NE1 4PA. 6 A choice of elderly care options in Croydon
If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Croydon could be something for you to think about, whether you’ve got our health insurance or not.
For friendly advice about your options, call our Elderly Care Support Line on: 020 8108 4378
Lines are open seven days a week. We may record or monitor our calls. Look for Red Court in the listings section.
Q116273 5536 2016 BPR01810
AWARD WINNING CARE HOME BEECHWOOD HOUSE BARRINGTON LODGE Residential Care Home Nursing Home
Beechwood House is a Barrington Lodge is a residential home with 23 beds registered nursing home specialising in Dementia Care. specialising in EMI nursing Situated in a residential area in care and palliative care for Sanderstead our home has 41 residents. Located in quickly established a reputation Croydon close to all local for tender loving care. All rooms facilities and transport are now beautifully decorated links, our home is elegantly finished offering single and companion with ensuite facilities and room accommodation with en-suite facilities. We offer the highest shower rooms. quality care around the clock by highly trained professional staff. • Tasty home cooking • Kind, friendly and experienced staff • Beautiful gardens • Daily activities • 24 hour care including respite • Regular visits from hairdresser, chiropodist & local GP’s • Please come & visit us Please come & visit us 40 Beechwood Road, Sanderstead CR2 0AA 9-15 Morland Road, Croydon CR0 6HA Tel: 020 8651 2937 Email: [email protected] Tel: 020 8654 9136 GOOD..... QUALITY..... CARE 7 Arranging your move to a care home
Making your own arrangements pay for accommodation for someone with your assessed needs. This is referred to as ‘the usual cost’. If you are in a financial position to do so, you can make your own arrangements to move into the home of your choice. The • There is a vacancy available for you in the home. Care Quality Commission (see page 6 for contact details) or your Social Services Duty Team will give you information on Your assessment homes in your preferred area. Whether you intend to make your own arrangements or hope It is important to remember, however, that if you later find that the Council will make arrangements for you, your local that you can no longer afford the fees, your Council will only Council’s Social Work staff will assess your needs in exactly the assist you if you meet their eligibility criteria for support and same way. The assessment will involve discussions with you and the home where you are a resident is registered and prepared (with your permission) consultation with your family, friends, GP to enter into a contract with the Council. and other health service staff including staff who would be treating It is therefore advisable to request an assessment of your you if you were in hospital. needs from your local Council’s Social Services Department Your assessor will look with you to see what risks there are before you make a final decision about entering a home so to your continuing to live independently, for example how that these issues can be discussed with you. safely and well you can manage activities of daily living like getting up and dressed. Making arrangements with Council help You will be asked about any problems with your health, Your local Council’s Social Work staff are committed to whether you remain involved with family and friends and what helping you find the home best suited to your needs when support they can give you. you, or your family or friends ask for assistance in finding and Your assessor will then be able to work out with you what arranging your move into a home. you need and whether these needs meet the Council’s However, the Council can normally only directly help you eligibility criteria for providing help. make arrangements in the following circumstances: • Your savings and capital assets are less than £23,250. Eligibility criteria • You meet your local Council’s eligibility criteria for support All assessments must be carried out in accordance with and your chosen home meets your assessed needs as nationally agreed eligibility criteria to ensure that everyone is identified in your Community Care Assessment. treated on an equal basis. If your assessment shows that you have a critical or • The home is registered, is prepared to accept you and is substantial need for support, then your local Council will be prepared to enter into a contract with your local Council prepared to offer you services which best meet the needs that which meets the terms and conditions set down by the have been identified during your assessment. Residential care Council to ensure a high standard of care. would only be offered if you need a very high level of support • The cost of making arrangements for your chosen home is with daily living activities (and possibly night time needs as within the amount that the Council would usually expect to well) and there are no carers available to help or your carers 8 I love visiting my Prime Care “ Group mum and seeing her settled and happy. I can visit any time and always get a warm welcome. The staff really do care.” - Nicky
Without a sense of caring, there can be no sense of community.
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Gibson’s Lodge StSt John’s BBroadlandsroadlands Alternatively,Alternativelyy,, please sendse Nursing home Nursing home Nursing home us an email: 020020 86708670 4098 020020 8688 3053 020 86618661 1120 [email protected]@primecaregroup.co.uk
9 can no longer continue to help you. Nursing care would only your needs as identified in your Care Plan) can be found within be offered if you need twenty four hour nursing care. the Council’s usual costs, then consideration will be given to a If a care home placement is the service which best meets your home that costs more. In this situation your social worker will needs the Council must help you make arrangements. This advise you but if this applies the Council must meet any ‘extra’ applies even when you have enough money to pay for your own cost. care if you cannot make the arrangements for yourself and you have no one else who is able to do this for you. Examples of some How is your choice affected by being in of the areas that the eligibility criteria covers are as follows: hospital? • You have an immediate or actual risk to your own safety or you are a risk to the safety of others If, following your admission to hospital, you or the staff treating • You have an acute mental illness, a severe learning disability or you feel that a return to your home on discharge would not be a physical or mental disability safe option for you and that rehabilitative treatment would not • You have experienced a sudden loss of your physical or mental improve your situation, you will be offered an assessment of your abilities need, (the assessment process has been described earlier). The • You need immediate alternative care because those who care conditions already referred to for assistance from the Council in for you no longer can making arrangements for a move to a care home will apply in the • You need constant supervision or attention same way. The social worker who was involved in your assessment will • It is likely that your personal safety is at risk or that you may put help make arrangements if a care home placement best meets others at risk your identified needs on discharge. However, if you can fund your • Your physical or mental abilities are getting worse own placement but feel you or your family need help in making • Your mental health is deteriorating the arrangements, the Placement Co-ordinator (an NHS • You will need alternative care in the near future because those employee) is available to help you. Ward staff can arrange for you who care for you now won’t be able to continue doing so or your family to meet with the Placement Co-ordinator. • You cannot continue to live at home even with personal assistance with everyday living tasks Your discharge to a care home Once the acute phase (or rehabilitative phase where this is needed) of your illness/treatment is over, hospital staff will be Choosing a home expecting you to have agreed a plan to ensure that your discharge With the advice and information available from the Care from hospital will not be delayed. This is because it is now generally Quality Commission (CQC) or your local Social Services Duty understood that it is not helpful for patients to stay in hospital once Team, you should be able to select a suitable home. It is always their treatment there is complete. A hospital ward is not the best advisable for you, or if you are feeling too unwell, your family or place in which to regain your independence and there is also the friends, to visit the home that you feel would be best suited to possibility of catching an infection which would slow your recovery. you. You should ask to see the reports on inspection visits. It is also important that hospital beds (on both acute and Where it is recognised that you are eligible for Council funding rehabilitation wards) are available for those patients who are in need for your placement and no suitable home (ie one which meets of treatment and may be having to wait a long time for admission. 10 LLOYD PARK Lloyd Park Nursing Home is beautifully furnished and NURSING HOME decorated with single and en-suite rooms.
Other facilities include: A friendly family atmosphere Full & varied activities programme Home cooked food Highly trained staff Walking distance to transport and local amenities Wi-fi/flat screen tv/dvd/freeview to all rooms Excellent CQC inspection report Dedicated GP who visits every week Dedicated hairdresser, chiropodist, dentist & optician
Our individual person-centred care includes: 24 hour nursing care Respite care & short breaks Convalescent, dementia and EMI care We are delighted to announce the opening of Lloyd Park Nursing Home, a delightful and tranquil care setting in the heart of Croydon which has been refurbished to the highest standards. We pride ourselves on being a family run home staffed by people who live in the local community. “Our aim is to give every resident the freedom to continue their daily life with dignity, privacy and the widest possible choice.” Please call the manager for a copy of our brochure or to arrange a visit, or why not visit our website at:
www.lloydparknursing.org 84 COOMBE ROAD, CROYDON, SURREY CR0 5RA. TEL: 020 8688 7022 Email: [email protected] 11 Temporary or transitional care Who decides if you are self-funded or eligible Sometimes it might be difficult for you to finalise your for council support? discharge plans because, for example, you have found a suitable home but no vacancy is available. In these circumstances you will Following the assessment of your needs you will be advised be assisted to move into a temporary or transitional setting until about any likely charges. If it is possible that you would qualify such time as your preferred choice of home becomes available. for help with the charges you will be asked to complete a Social workers based in hospitals and in area teams can give financial assessment form. If you are unable to do this your advice on residential and nursing care but the person concerned family, carer or legal representative can help you. This form asks and their relatives and friends should make the final decision and satisfy themselves that the best place has been found for their for details about your income, savings and other capital assets individual needs. (eg any property that you own). From this form, it will be possible for the Assessment and Income staff to work out Who pays for your care? whether you would be entitled to Council assistance in paying This will depend on a number of factors including the severity towards a care home placement, or whether you would have to of your illness or disability and your financial situation. The Health pay for your own placement. and Social Services staff who assess your needs will advise you, You should not try to dispose of any savings or capital assets but as general guide you could be: • Fully funded- that is your fees would be met by the NHS or you have (for example your home), in order to try and reduce other government sources, but this only occurs in very limited your contribution to the cost. If you do so, the Council will still circumstances include those savings and capital assets when your share of the • Self funding- that is you have to pay your own costs charge is worked out. • Funded with Council Support- you will be funded in part by All people whose assessed needs can best be met by being the Council. You will be financially assessed to work out how cared for in a nursing home are entitled to receive the nursing much you can afford to pay towards the cost of your care. element of their care for free. A nurse will assess your level of Fully funded care nursing needs and the nursing home will be paid directly in accordance with this assessment. This scheme is referred to as This is only available in very limited circumstances. free nursing care. This ‘payment’ will have been taken into • Continuing Care - In some circumstances, where your care consideration by the nursing home when it sets its fees to you needs are assessed as requiring a very high level of nursing care with constant supervision of your condition, the NHS will or to the Council. organise and pay for your continuing care in a hospital, a hospice or a nursing home. This will be discussed with you by You pay the nurses and social worker who are assessing your needs. If you have savings and capital which amount to more than • Care for War Pensioners - available to a few people who qualify £23,250 you will have to pay your own costs. This rule is laid down for help from the Veteran’s Agency with funding under the War Pensions Scheme - the Veteran’s Agency will advise you. by the Government [(National Assistance Assessment of • Section 117 Aftercare - where you are offered a placement Resources) Regulations 1992]. following a compulsory stay in a hospital for mental health You might also have to pay if your income is high enough to treatment meet the fees. 12 ChestnutsThe
The Chestnuts is situated in a residential road just off Norbury High Street, ideally located for transport, shops and community facilities. The home has been delivering specialist care to service users with learning disabilities of either gender and over the age of 18 since 1998.
Praised by the South London and Maudsley NHS Trust, The Chestnuts accepts the fundamental philosophy that each person with disabilities is a unique individual with their own rights and needs. Our principles of care emphasise a flexible response to individually assessed needs, development of a homely environment and the promotion of choice, privacy, dignity, response and independence.
To realise the above aims, the following objectives will be met:
• Provide a comfortable and stable • Provide opportunities to utilise a home for adults with moderate- wide range of community facilities to severe learning difficulties promote self-confidence and esteem. •Help each service user to achieve •To monitor quality assurance six maximum potential by use of person monthly reviews will be held, to centred approach with the support of which carers, family and all involved a key worker outside agencies will be invited. RESPITE CARE NOW AVAILABLE For all enquiries please contact: The Chestnuts, 14 St. Helens Road, Norbury, London SW16 4LB • E-Mail: [email protected] • Phone: 0208 657 7617 13 How your contribution is worked out The Government requires you to contribute a proportion of your savings between £14,250 and £23,250 towards the cost of Income your placement but savings below this are not taken into All your income including most of the pensions and benefit consideration. you receive will be taken into account but you are entitled to retain a Personal Expenses Allowance - a sum which the Choosing a more expensive home government reviews each year. Your Social Worker will tell you Where you qualify for Council help with payment of your fees about this and can also explain how other benefits you receive and the Council can find you a suitable home within their usual would be affected. costs you can only choose a more expensive home if: If you have an income from a private or occupational pension • Someone else (for example a relative, friend or charitable or retirement annuity contract, even if your savings and capital are organisation) agrees to pay a ‘top up’, i.e. the difference below the £23,250 level you will be expected to pay the care between the actual fee for the placement and the amount the home fee from this income. However, the Council will ignore up to Council would usually have expected to pay for similar suitable half this pension or annuity if you are using it to support your wife, accommodation, i.e. the usual cost. The person who agrees to husband (and possibly at their discretion, a partner). pay the top up is referred to as a third party sponsor. Capital • Very exceptionally if you are being funded under property Capital is any property, savings and investments, cash, disregard or deferred payment schemes, you could pay the premium bonds, stocks and shares that you have. If you have joint difference from your own funds. savings or capital assets with your husband, wife, partner or Failure to keep up top up payments is likely to result in your another person, then a proportion will be taken into being asked to move to a suitable alternative home, available at a consideration. cost the Council would usually expect to pay. Property, including your home, will be valued at its current You and your family can discuss top up arrangements with your market value less any outstanding mortgage. The Council is Social Worker who can provide further information to you and to required to ignore the value of property if: anyone who might be prepared to act as your third party sponsor. • Your husband, wife or partner is living there • Another close relative lives there who is over 60 or has a Reviewing your place in a care home disability or is aged under 16 and is dependent on you. If Social Service staff helped to place you in a home, they will The Government has ruled that the value of a person’s home carry out a review of your situation after you have been in the will not be counted for the first 12 weeks following admission to a home for four weeks to check with you, your family and friends care home. On this basis your local Council will ignore the value of and the home’s staff that the home is suitable for you. At this your home for 12 weeks from the time when your placement is point they will agree with you that your placement becomes made permanent when working out whether you qualify for permanent. Social Services will then review your placement once support with funding. This scheme is called a property disregard. a year unless you, your family or the home feel that your needs In certain very limited circumstances the Council has the have changed. In this case an earlier review can be arranged to discretion to agree to defer part of the payment towards the cost re-assess your situation. of the placement. This is referred to as deferred payment. Your social worker will advise you whether either of these schemes might apply to you.
14 WILLOW LODGE Willow Lodge is beautifully furnished and decorated NURSING HOME with single and en-suite rooms.
Other facilities include: A friendly family atmosphere Full & varied activities programme Home cooked food Highly trained staff Walking distance to transport and local amenities Wi-fi/flat screen tv/dvd/freeview to all rooms Excellent CQC inspection report Dedicated GP who visits every week Dedicated hairdresser, chiropodist, dentist & optician
Our individual person-centred care includes: 24 hour nursing care Respite care & short breaks Convalescent, dementia and EMI care Situated in the heart of Cheam Village, South- East London,Willow Lodge Nursing Home provides high quality nursing, residential and palliative care to 27 residents. We are a family run Home that focuses on individual care and attention. “Our aim is to give every resident the freedom to continue their daily life with dignity, privacy and the widest possible choice.” Please call the manager for a copy of our brochure or to arrange a visit, or why not visit our website at:
www.willowlodge.org 59 BURDON LANE, CHEAM, SURREY SM2 7BY. TEL: 020 8642 4117 FAX: 020 8642 4795 Email: [email protected] 15 Types of residential care
Residential care homes the home will be a Registered General Nurse. There will always be a Registered General Nurse on duty. A residential care home is a home in which residents receive full board and personal care. The level of care varies from home to Dual registered homes home, but it should be the kind of care that would be given by a Homes may register for both residential care and nursing care. competent and caring relative. This would include help with This means that a wide range of care can be provided in one home. washing, bathing, dressing, toilet needs and eating. It also includes Residents who come to need nursing care may not have to move to caring when a resident is taken ill in the same way that a family another home or hospital. would provide extra help. It does not provide nursing care. This means that residential homes may not accept people with Registered homes for people with mental certain medical conditions e.g. multiple sclerosis. health problems Voluntary homes These are homes registered for the care (including medical care) of people suffering from a mental health problem. They may be These are homes run by voluntary organisations, for example registered as a residential home or as a nursing home. housing associations, charities and religious bodies. Some voluntary homes set conditions for accepting residents, for example having Registered homes for people with learning, been a member of a particular trade, profession, union or one of the services. Sometimes only people from the local area will be physical and multiple disabilities considered. These are homes registered for the care of people with such Fees are set by the voluntary organisations. They can be lower difficulties. These homes are also featured extensively in this than in privately run homes because overheads may be met from a directory. Trust Fund, for example. Specialist homes Private homes Other homes (residential and nursing) specialise in caring for Private homes are those run by individuals and companies as a people with dementia or functional mental illness, for people with a business. There are unlikely to be conditions of acceptance, except disability or offer care to people from a particular cultural, religious suitability to live in a residential care home. or professional background. Fees are set by the home owner. They have to take account of Hospices the actual cost of running the home. Hospices provide specialised care for people with a terminal Nursing homes illness. In addition to the relief of any pain and symptoms control, These homes provide care for people who need 24 hour nursing they offer support and counselling to patients, their friends and care including those who are terminally ill. The person in charge of families. 16 North London Home Care
North London Home Care is a brand new home care agency specialising in providing tailor-made care and support packages for the elderly and all other client groups.
We know the importance of finding the right homecare solutions for our clients. Some people require just a little help with everyday tasks, such as shopping or cleaning, while others have more complex needs taking advantage of the full range of support services we provide.
We pride ourselves on ensuring that our clients lead the most fulfilled lives, with their dignity, self respect, independence and privacy at the top of our agenda. care services available from half hour to 24 • hours a day, 7 days a week day care and night sitting • home from hospital • care provided from light housework to blitz • cleaning trained and professional staff, fully checked • respite care at home • live-in care service • Please call now for more details, and a friendly chat. Tel: 03330 147606 North London Home Care We are also seeking experienced carers to join our team. For further information 162 Leicester Road, Barnet EN5 5DS please call or send your CV to: [email protected] Email: [email protected] www.northlondonhomecare.co.uk 17 Useful addresses
Action on Elder Abuse Carers UK Independent Age PO Box 60001, London SW16 9BY 20 Great Dover Street, London SE1 4LX 18 Avonmore Road, London, W14 8RR Tel: 020 8835 9280 Tel: 020 7378 4999 Advice Line Tel: 0800 319 6789 Email: [email protected] Free advice line: 0808 808 7777 Mon to Fri: 8am to 8pm and Web: www.elderabuse.org.uk (Mon to Fri, 10am - 4pm) 9am to 5pm on weekends/holidays Provides information to a wide range of Email: [email protected] Email: [email protected] organisations and individuals concerned Website: www.carersuk.org Website: www.independentage.org with the issue of elder abuse. It also Carers UK supports carers and provides Particular expertise in residential and operates the Elder Abuse Response Line information and advice about caring. nursing home care and runs an advice line which is a confidential information and Carers UK influences policies through our for older people, their carers and relatives. support service for anyone concerned research, based on carers’ real life about the abuse of an older person. experiences and campaigns to make life Relatives and Residents Association Elder Abuse response line: 080 8808 8141 better for carers. We help carers. When 1 The Ivories, 6-18 Northampton Street, (9am-5pm, Mon-Fri). caring affects you and your family Carers London N1 2HY UK is here for you. Helpline: 020 7359 8136 Age UK (National Office) (Monday to Friday 9:30am to 4:30pm) Information & Advice line: 0800 169 2081 Elderly Accommodation Counsel Website: www.relres.org Website: www.ageuk.org.uk 3rd Floor, 89 Albert Embankment, The Relatives and Residents Association London SE1 7TP Helpline provides information and support AGE UK Croydon Tel: 0800 377 7070 (First Stop Advice Line) to relatives, friends and family of older Central Croydon Office Website: www.housingcare.org people living in or about to move into a 2 Katharine Street, Croydon CR0 1NX The Elderly Accommodation Counsel is a care home. We can provide help on how to Tel: 020 8680 5450 charity offering advice and information choose a care home, concerns over care or (9.30am - 4.30pm, Monday - Friday) about all aspects of care provision understanding the complicated rules about Email: [email protected] including care funding, care homes, paying for care. sheltered accommodation and hospices. Care Quality Commission Individual requirements can be matched Citygate, Gallowgate with homes on their list. Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: [email protected] Website: www.cqc.org.uk
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0 PLACES 44 4 4 444 44 44 44 44 44 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT
2 RESPITE CARE 5 P O O O W T T 1 6 4 F E T D 7 8 H C 9 B T T T O O S O E 2 e e e e e p - e 6 e 5 8 1
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M B m a a r u n b n a e g r e r 1 6 1 1 6 6 NO OF REGISTERED 1 5 4 PLACES 44 44 4444 4 44 4444 44 44 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT RESPITE CARE O O O T T 1 T 3 8 T H H H H F 3 1 H 4 T E T O O W O e e e e e - o 1 8 8 7
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4 PLACES 44 444 444 444 4 4 444 4 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT
2 RESPITE CARE 7 P O O O T T T 2 1 7 2 T O N N N 8 H 6 3 F T T O E O O e e e e e o 8 - e 1 8
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3
1 PLACES 4444 44 44 44 44 44 44 44 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT RESPITE CARE O O O T T T P 3 4 7 R R R Q 9 H 5 T 8 T T T O O O e e e e e e h 3 0 7
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n D g r a k e 1 9 8 5 7 4 NO OF REGISTERED 0
PLACES 44 444 44 4 44 44 44 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT
2 RESPITE CARE 9 P O O O T T T 2 2 2 3 T T S S 7 S H P 1 6 T T O T O O e e e e e e 0 e 5 9 9 3
u y t h i i
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2 2 PLACES 44 44 44 44 44 44 4 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT RESPITE CARE O O O E T T C 5 1 1 W W T U T H 7 3 1 T T T O O O e e e e e - r 2 2 4
6 h 0 o n w w w w w w C m o e h h l l l l l
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0 2
PLACES 44 4 4 4 4 444 444 44 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT
3 RESPITE CARE 1 O W O N 3 T H H S J H 9 S 2 T O T O 3 e e e t r 2 0
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PLACES 444 44 44 44 44 44 444 4444 44 44 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT
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PLACES 44 44 44 44 44 44 44 44 44 SINGLE ROOMS DOUBLE ROOMS EN-SUITE FACILITIES PASSENGER LIFT STAIR LIFT
3 RESPITE CARE 5
Care - Comfort - Compassion www.lrh-homes.com “It really is just like a home away from home”
Acacia Care Centre Albany Lodge Nursing Home Cedar View Care Centre 32 Chalfont Road 201 St James's Road 1 Stanhope Road South Norwood SE25 4AA Croydon CR0 2BZ Croydon CR0 5NS Tel: 020 8768 1217 Tel: 020 8684 4994 Tel: 020 8390 3366 Email: [email protected] Email: [email protected] Email: [email protected] • Facilities for couples All LRH-Homes are proud to maintain the same high standards and so if you would • TV and telephone points in every
like further information about Acacia Care room Centre, Albany Lodge or Cedar View then • Nurse call system in every room please contact us. We will be delighted to • Occupational therapy, provide details of vacancies, fees and physiotherapy, chiropody care answer any other queries you may have or and regular visits from local GP's arrange to view any of our homes. • Individualised personal attention by staff • Stimulating social programme and excursions including an in house Activities Co-Ordinator • Provisions for special dietary needs
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4 RESPITE CARE 1 CARE VISITS AT HOME By Your Side
Personalised
Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.
First Step
We help with personal care, cooking, cleaning, Bluebird Care Croydon to medication, escorting and arrange an initial visit. This care after a hospital visit. is nothing more that a no Care visits both short and obligation opportunity to long term from 30 minutes ask all your questions face to live-in care. to face.
www.bluebirdcare.co.uk/croydon Call 020 8686 9496 [email protected] Bluebird Care (Croydon), 181 Brighton Road, South Croydon CR2 6EG
42
Care in your own home To advertise on our website or in any of our range of Domiciliary care – the key to living London Care Directories, independently at home please call Peter Devall on 020 8364 8428 If you need help with everyday living but don’t wish to This Directory is also available to view on-line at: www.londoncaredirectories.co.uk move to residential care, then homecare may be the You can also view our range of other London Care Directories in solution. the same way. Group and individual Directory rates and discounts, along with details of special positions are available on request. Domiciliary Care We publish care directories in the following boroughs: Homecare is a vital service which enables people to Barnet, Barking and Dagenham, live independently in their own home, close to friends Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow, and family. The emphasis is on personal choice with a Redbridge and Sutton wide variety of services available, from help with getting up and going to bed, to washing, dressing, meals, and taking medication. Other services like shopping, Finding Care in London
Here 4 You Domiciliary Care Recognising and valuing your quality of life – now and in the future We are here to provide care and support for older people allowing them to remain in their own home. We understand the importance of long enjoyed cherished surroundings and how distressing it can be to leave. Giving them the support to remain in their own home enables them to maintain their familiar comforts and freedom of choice. We promise to deliver a service that enables personal independence along with dignity and respect as valued individuals. Here 4 You Domiciliary Care Agency Limited We will assist with: • Shopping 1 Holmesdale Road, Croydon CR0 2LR • Light cleaning Tel/fax: 020 8240 6332 • Laundry and ironing Mobile: 07985 511 773 • Preparing and cooking meals Email: [email protected] • Escort for appointments and activities “Here 4 You – putting you first” www.here4youdomiciliarycare.co.uk
43 domestic services, help with gardening, household All care workers receive basic training when they join a management, companionship and accompanying homecare agency and many study for a vocational clients on outings may also be offered – anything that qualification in health and social care. Some undertake helps people maintain their independence and keep a required specialist training to care for users with good quality of life. particular needs, such as a learning disability or Complex medical needs are not a bar to remaining at dementia. home – many homecare and nursing agencies can supply nursing staff to help when medical support is Assessing your needs required. Before the homecare service starts, the agency will Homecare can also be used as a temporary support help the service user to describe the care they need and following an operation or illness, or to provide short-term liaise with family, medical advisers and the local council, support to family carers who may need a break or extra where appropriate. The service draws up a tailor-made help to care for a relative. care plan that incorporates the service user’s choices and describes what support will be provided and how often. Training Homecare workers can visit for as little or as long and Homecare workers are specially trained to work in as often as is needed, from half an hour a day to a long- people’s own homes. term ‘live-in package’.
I need... Croydon and Sutton
Alongside our provision of the highest quality, person-centred care for the elderly and vulnerable, SureCare (Croydon & Sutton) can offer learning difficulties support, mental health and complex needs care.
someone to help Whatever your homecare needs, talk to us... me at home 020 3642 0300 or 0600 ...someone to care w: surecare-croydonandsutton.com
44 Paying for Homecare Homecare can be bought independently from a homecare agency or with funding from the local council known as a direct payment or personal budget. Alternatively, the council may provide homecare itself by using its own staff or commissioning an agency to Carers to work in provide care. clients’ homes Are you caring, compassionate and committed to promoting our Regulation clients’ independence to remain at Homecare organisations in England providing home? We value our staff and regulated activities like personal care have to register recruit local people to join our homecare team. Competitive employment package – including free training, age no barrier. with the Care Quality Commission (see page 6), as do We are a community care service registered with the Care nurses’ agencies. Quality Commission providing reliable, quality homecare services. We support local people to live safely in the comfort of their own home with peace of mind. Call us today on 020 3823 1220 To receive an application pack: • Email [email protected] • Visit www.caringsupport.org.uk
Looking for home care in Croydon? With Amethyst Home Care in Croydon, you can arrange one-to-one personalised care for your loved one as a practical alternative to care homes. Our friendly and experienced home care workers will help with anything from the smallest task to ensure delivery of the highest quality home care. Amethyst Home Care Ltd
42 Rees Gardens Croydon CR0 6HR Website: www.amethysthc.co.uk Email: [email protected] 45 Our locallocaal team of CaCaregiversaregivers prprovide: *VTWHUPVUZOPW*VTWHUPVUZOPW 4LHSWYLWHYH[PVU4LHS WYLWHYH[PVU 3PNO[OV\ZLRLLWPUN3PNO[ OV\ZLRLLWPUN 4LKPJH[PVUYLTPUKLYZ4LKPJH[PVU YLTPUKLYZ :SLLWPUNVY^HRPUNUPNO[Z:SLLWPUN VY ^HRPUN UPNO[Z /LSW^P[O^HZOPUNKYLZZPUNHUK/LSW ^P[O ^HZOPUN KYLZZPUN HUK WLYZVUHSJHYLWLYZVUHS JHYL ;YHUZWVY[H[PVUHUKLYYHUKZ;;YYHUZWVY[H[PVU HUK LYYHUKZ 7VZ[VWLYH[P]LZ\WWVY[7VZ[VWLYH[P]L Z\WWVY[ /VSPKH`HUKYLZWP[LJV]LY/VSPKH` HUK YLZWP[L JV]LY :WLJPHSPZ[KLTLU[PHJHYL:WLJPHSPZ[ KLTLU[PH JHYL 4HUHNLKSP]LPUOV\YJHYLHZ4HUHNLK SP]LPU OV\Y JHYL HZ HUHS[LYUH[P]L[VHHU HS[LYUH[P]L [V H *HYL/VTL*HYL /VT L Right at HomeHomme is one of the UK’UUK’ss most trustedtruste care companies.ies. ToTo find out hhohoww we can help care for you and your familyfamily,, contact us
www.rightathomeuk.com/croydonwww.rightathomeuk.com/cr.rightathomeuk.com/croydon RATINGRAATINGTING Email:Email: [email protected]@rightathomeuk.com GOOD CComeomeome in and see us aatt 347 LowerLower AddiscombeAdddiscdiscombe Road AAddiscombe,ddiscombe, SSurreyurrey CR0 6RG6RG 46 Care in your own home Below is a list of agencies located in Croydon borough and registered with the Care Quality Commission.
Allied Healthcare Group Ltd Caring Support Ltd Rhema Care Services Ltd 4th Floor, Chancery House, 16 Woodcote Valley Road, Purley, 206 Morland Road, Croydon, St Nicholas Way, Sutton SM1 1JB Surrey, CR8 3AG Surrey, CR0 6NF Tel: 020 8680 0667 Tel: 020 3823 1220 Tel: 020 8655 2315 Email: [email protected] Email: [email protected] Email: [email protected] Website: www.alliedhealthcare.com Website: www.caringsupport.org.uk Website: www.rhemacare.co.uk Contact: Sheila Kelly Contact: Christine Forde Contact: Ms Gooding See our advert on page 45
Alma Care (UK) Here4You Domiciliary Care Agency Ltd Right at Home Croydon 9-19 Southbridge House, 1 Holmesdale Road, Croydon, 347 Lower Addiscombe Road, Southbridge Place, Croydon, CR0 4HA Surrey, CR0 2LR Croydon, CR0 6RG Tel: 020 8240 4457 Tel: 020 8240 6332 Tel: 020 8656 6921 Email: [email protected] Mobile: 07985 511 773 Email: [email protected] Website: www.almacareuk.co.uk Email: Web: www.rightathomeuk.co.uk/croydon Contact: Mrs Zahara Dattani [email protected] Contact: Hakeem Anjorim Web: www.here4youdomicilarycare.co.uk See our advert on page 46 Amethyst Home Care Ltd Contact: Pam Douglas Tel: 0800 014 8533 See our advert on page 43 Sure Care (Croydon & Sutton) Email: [email protected] 22-24 Napier Road, South Croydon, Lifeways Community Care Website: www.amethysthc.co.uk CR2 6HG 3rd floor, Suffolk House, College Road, Contact: Ms Bernie Kerchhoff Croydon, Surrey, CR0 1PE Tel: 020 3642 0300 See our advert on page 45 Tel: 020 8253 4540 Email: [email protected] Email: [email protected] Website: Bluebird Care (Croydon) Website: www.lifeways.co.uk www.surecare-croydonandsutton.com 181 Brighton Road, South Croydon, Contact: Tamas Timar Contact: Lisa Lakatos Surrey, CR2 6EG See our advert on page 44 Tel: 020 8686 9496 Mihomecare Email: [email protected] 2nd Floor, 797 London Road, Westminster Homecare Ltd Website: Thornton Heath, Surrey, CR7 6AW Crystal Palace Branch, 3rd Floor, www.bluebirdcare.co.uk/croydon Tel: 020 8664 3040 63 Croydon Road, Penge SE20 7TS Contact: Mandy Sparkes Email: [email protected] Tel: 020 8676 9470 See our advert on page 42 Website: www.mihomecare.com Email: [email protected] Contact: Fay Howell Website: www.whc.uk.com Carewatch (Croydon and Sutton) Premier Care Services Ltd Contact: Penny Mitchell Temple Chambers, 2 Robert Street, 25 Brighton Road, South Croydon, Croydon, Surrey, CR0 1QQ Surrey, CR2 6EA Tel: 020 8688 8861 Tel: 020 8686 5665 Contact: Paula Webster Email: [email protected] Email: [email protected] Contact: Dorothy Kiwanuka 47 Index of care homes Ferncroft 26 Purley View Nursing Home 40 Foxley Lane 27 Qualities Services 29 Foxley Lodge 20 Retreat Lodge 29 Abbey Lodge 19 Gate Lodge 21 Roselands 22 Acacia Care Centre 37 Gibson’s Lodge 38 Roselawn House 29 Acorn House 19 Glebe Court Nursing Home 38 Rose Manor 35 Acorn Lodge 19 Hall Grange 21 Rosemanor Two 35 Addington Heights 20 Hayes Court 21, 38 Rosina Gardens 35 Addington House 24 Hazeldene 27 Rosina Lodge 23 Albany Lodge 37 Heathercroft 27 Russell Hill 29 Amberley Lodge 37 Heather Way 27 7 Russell Hill 29 An Diadan House 24 Heatherwood Nursing Home 39 Russell Hill Lodge 35 Angel Lodge 33 Ballater House 37 Heath Vale House 33 Scott House 35 Barrington Lodge 37 Heavers Court 21, 39 Shepherds Corner 30 Beech Tree 33 Highfield House 39 7 Smitham Downs Road 30 Beechwood House 20 High View Care Services 32 Speakers Court 32 Beth Ezra 20 Hill House Nursing Home 39 St Edwards 30 Beulah Lodge 24 Hollybank 21 St John’s Nursing Home 40 55 Beulah Road 24 Hunters Lodge 27 Sunrise Senior Living 40 7 Birdhurst Rise 24 James Terry Court 22, 39 Sylvanhurst House 30 47/49 Brighton Road 24 Jean Garwood House 32 Thackeray House Care Home 40 477 Brighton Road 24 Jordan Lodge 33 Thornton Lodge 23 Brigstock House 25 Lakeside Nursing Home 39 Tigh Lenagh 30 BUPA Red Court Nursing Home 37 Langley Oaks 22 Tigh Sogan 30 Callum House 25 Liberty Lodge 34 Treetops 31 Carlene House 25 Lilias Gillies House 34 Trelawn House 32 Carlton House 25 Lloyd Park Nursing Home 40 Tudor House 23, 40 Cedar View 38 Manon House 34 Unicorn House 31 The Chestnuts 25 The Manor 27 Villa Maria Private Nursing Home 41 Clarendon Nursing Home 38 The Manse 22 Warren Court 23 Clifton House 20 Marys Home 34 Warwick House 35 Conifers Ltd 25 Morven House 22 Wells Place Care Home 41 82 Coombe Road 26 Nas House 34 Westside Nursing Home 41 Croftdown House 33 8-10 Newlands Cottages 28 The White House 31 Croham Place 38 Norbury Hall 22 White Lodge 31 72 Croydon Road 26 Norcrest 28 Whitgift House 41 Crystal Rest Home 20 Northampton Lodge 28 Whitworth House 23 Dunheved Lodge 26 North Downs Villa 34 Whitworth Lodge 31 The Eadmund 26 Northern House 28 Wilhelmina House 23 Elmwood Care Centre 38 Oak Field 28 100 Woodcote Grove Road 31 Esther Care Homes 26 The Params 28 Woodlands Nursing Care Home 41 Evergreen Lodge 33 95 Parchmore Road 29 Woodside Court 41 48
Funeral Plans Peace of mind for you and your family
Pre-planning your funeral right now can take away the financial and emotional burden from your family at the moment when they are least able to cope with it. Sorting out the arrangements while you’re still around means you’re sure to get the funeral you’d like and, more importantly, your loved ones are spared the additional distress of organising it and paying for it. G No age or health restrictions G No hidden future costs G Security of all funds G Plans tailored to your needs G Available throughout Europe For Funeral Planning made easy, call your nearest branch Croydon Purley Old Coulsdon Warlingham New Addington 020 8684 1667 020 8660 5547 01737 555 202 01883 623 067 01689 842 046 Email: [email protected] www.rowlandbrothers.co.uk
FPA FUNERAL PLANNING AUTHORITY REGISTERED Golden Leaves is a registered provider with the Funeral Planning Authority which monitors the marketing, financial and service provisions of the Plan providers it regulates
To advertise on our website or in any of our range of London Care Directories, please call Peter Devall on 020 8364 8428
This Directory is also available to view on-line at: www.londoncaredirectories.co.uk You can also view our range of other London Care Directories in the same way. Group and individual Directory rates and discounts, along with details of special positions are available on request. We publish care directories in the following boroughs: Barnet, Barking and Dagenham, Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London This care plan is regularly reviewed. We do not want to remove an individual’s independence but instead support them to be as independent as possible. We are proud that in our most recent unannounced inspection, we meet all the Outcomes.
Our Facilities •Weekly Doctor’s surgery, also Dentists, Opticians, Physiotherapists, District Nurses, Norbury Hall is a member of the Social Care Chiropodists visiting Commitment. This initiative is a voluntary • Activity Co-ordinator’s programme including commitment to improve the quality provided in entertainments, music therapy & animal therapy Welcome to Norbury Hall, a truly unique social care. •Carer escort for community appointments residential care home specialising in The ethos at Norbury Hall is centred around •Weekly hair salon residential, dementia, respite and palliative our Residents’ well-being; the pillars of which are •Private gardens within Norbury Hall Park with care. The beautifully restored Grade II listed choice, dignity, privacy and respect. Our well seating, bird bath and high rise flower bed’s 17th century building is set in six acres of trained staff are always respectful of these •Private car park and excellent transport links landscaped parkland and provides a principles and aim to ensure that they are • 2 passenger lifts tranquil, peaceful environment which our adhered to, thus providing the very finest •Single en-suite and Grade II listed double residents enjoy. standards of person centred care. rooms with park and garden views One of our key strengths is that we provide a •Comfortable lounges and separate spacious highly individualised service. Each Resident at dining rooms Norbury Hall has their own unique personal care •Wholesome, well balanced and healthy menu - plan that specifies their care needs, specialist diets catered for personal preferences and tastes.
Tel: 020 8764 9164 • Fax: 020 8679 9636 • Email: [email protected] • Website: www.norburyhall.com Norbury Hall Park, 55 Craignish Avenue, Norbury, London SW16 4RW @NorburyHallResidentialCareHome Choice, dignity, security and fulfilment. We pride ourselves on helping you live your life, your way.