ANNUAL REPORT 2003 Photo credit: D. LaHaye DCD Park East Freeway. The series of photos show various stages of demolition of the Park East Freeway structure over the Milwaukee River and the construction of the new Knapp Street bridge. The Knapp Street bridge will provide the final east/west link in replacing the Park East Freeway with an at grade street. 2003 Milwaukee Common Council Marvin L. Pratt President, District 1 Joe Davis Sr. District 2 Michael S. D’Amato District 3 TABLE OF CONTENTS Paul A. Henningsen 4 District Message from the Commissioner . .1 James A. Bohl Administration . .2 District 5 Financial Report . .9 Marlene Johnson-Odom Operations . .10 District 6 Buildings and Fleet . .11 24 Fredrick G. Gordon Environmental Services . District 7 Infrastructure Services . .30 Milwaukee Water Works . .47 Robert G. Donovan District 8 Statistics . .Inside back Cover Donald F. Richards District 9 Willie C. Wade MISSION 10 District To promote the health, safety, mobility, and quality-of-life Joseph Dudzik for all City of Milwaukee residents and visitors by providing: District 11 • Safe, attractive, and efficient surface infrastructure systems; • Solid waste collection, disposal, recycling, and waste reduction; Angel Sanchez • Safe, aesthetically pleasing, and sufficient drinking water; District 12 • Storm water and waste water conveyance; and, Terry Witkowski • Support services and facilities for the Department of Public Works District 13 (DPW) and other city departments. Suzanne M. Breier District 14 INITIATIVES FOR 2003 Thomas G. Nardelli District 15 • Continue working with the state and county governments on major transportation projects, including the Park East Freeway and Marquette Interchange. Michael J. Murphy • Continue to realize more efficient and effective utilization of personnel resources in 16 District the Operations Division. Willie E. Hines, Jr. • Improve operational efficiency by coordinating service delivery with other government District 17 entities. • Reduce plowing on non-arterial streets. 2003 was an exciting and interesting time for the Department of Public Works. It was the first full year of the Operations Division being implemented. The Department provided services to other government entities. Milwaukee Water Works signed a new contract with a municipality. Administrative Services expanded the Call Center’s ability to handle DPW service requests, embarked on a parking education campaign, and provided new services to help pay parking citations. Infrastructure Services completed two very important initiatives for safety and traffic control and Buildings and Fleet consolidated the functions of one garage into another and completed the renovation of the Anderson Municipal Building. Administrative Services’ Technology Support Services provided enhancements to DPW’s Call Center that allowed staff to enter service request data and send the request electronically to the responsible Division. Division staff is responsible for fulfilling the service and entering informa- tion regarding the resolution of the request. This gives the staff the ability to track the request and provide quick answers to follow up calls from residents. The Call Center has expanded to handle service requests from Infrastructure Services (potholes, street lights out, etc.), as well as Sanitation and Forestry. The Parking Fund is under the jurisdiction of Administrative Services. Last fall an ad campaign targeted the campuses of Marquette University and University of Wisconsin- Milwaukee to Mariano Schifalacqua remind students to purchase parking permits and of parking meter violations. Prior to winter Commissioner, parking regulations going into effect, a series of ads reminded residents. Dept. of Public Works The Department continued to restructure the Operations Division’s management structure to gain further operating efficiencies while maintaining service levels. As a result of the efficiencies created, the Forestry and Sanitation Divisions have been able to forge cooperation agreements with local government entities. The Forestry Division folded Milwaukee County’s nursery operation into the City’s nursery and provided flowers for Milwaukee County. Sanitation provided street sweeping for the city of Wauwatosa, thus providing additional revenue. The Sanitation Division and Forestry Division were combined to form the Environmental Services Division. The combining of the sections will lead to cost savings for the Department and to taxpayers. Milwaukee Water Works added New Berlin as a new customer in June of last year. The 20-year contract made the city of New Berlin MWW’s 13th municipal customer. Milwaukee will get $608,000 a year, helping to hold down water rates for Milwaukee customers. Milwaukee Water Works also received the Gold Award for Competitiveness Achievement by the Association of Metropolitan Water Agencies. The award recognized accomplishments such as consolidating work units and automating functions to streamline workflow without comprising effectiveness. Infrastructure Services completed two initiatives that improved safety and traffic flow of the City, the Traffic Control Facilities Program and the Emergency Response Management – OPTICOM Program. The Traffic Control Facilities program provided for the installation of new and modi- fication of existing traffic control facilities. The OPTICOM Program allows Milwaukee Fire Department emergency equipment to preempt a traffic signal from the vehicle using optical communications. This reduces call response time and decreases the likelihood of accidents. Message Buildings & Fleet Division completed the renovation of the Anderson Municipal Building, a southside landmark, and consolidated the functions of the Southwest Municipal Repair Garage from the into the Central Municipal Garage. The remodeling of the Anderson Municipal Building included modifying the first through fourth floors and part of the fifth level to provide office Commissioner space for the Department of Neighborhood Services and the Milwaukee Police Department. Consolidation of the Southwest Municipal Garage into the Central Municipal Garage improved workflow layouts, replace outdated mechanics’ equipment to improve vehicle repair efficiency and safety. It also replaced outdated building systems to meet current building codes for ener- gy efficient lighting, HVAC and digital controls, fire, and life/safety systems. Once again, I want to thank the employees of the Department of Public Works. DPW has the greatest impact of any city Department to our residents on a 24/7 basis. We deliver services to residents and work hard to promote the safety, water quality, mobility, and quality-of-life for all Milwaukee residents and visitors. Sincerely, Mariano Schifalacqua Commissioner, Department of Public Works 1 Administration The Administration Services Division serves as department liaison to elected officials and the public and coordinates major transportation, environmental and economic development related Services projects. In addition, this division is responsible for coordinating the department’s operating and capital budgets as well as enterprise fund budgets, finance and planning, payroll, personnel, employee safety and contract management. The Division also manages all communication Zeidler Municipal Building responsibilities for the department including media relations, special event permits, DPW 841 North Broadway Information Center and the telecommunications infrastructure. The division manages all parking-related activities including parking enforcement, parking Room 516 information desk, the City tow lot, towing contracts, citation processing contract, parking structures and lots and parking meters. In February 2000, parking enforcement and the [414] 286-3300 parking information desk were transferred from the Milwaukee Police Department to the Department of Public Works. TDD [414] 286-2025 MAJOR PROJECTS The Department of Public Works Administrative Services Division coordinated planning and construction of public improvements for several major projects during 2003. These projects included the Kilbourn Tower condominium building, the Granville Station (former Northridge Shopping Center) commercial complex, and St. Luke Medical Center’s expanded parking and materials management facilities. The division also coordinated the design and installation of public infrastructure for a number of single family home subdivisions including the RiverRidge subdivision, Heritage Meadows Addition No. 2, Mayberry Park, and phase II of Cherokee Point. The Division was successful in securing a $250,000 matching grant from the Wisconsin State Department of Natural Resources in 2003. This grant will be used to construct a new segment of riverwalk linking the existing downtown riverwalk system to the newly constructed riverwalk in the Historic Third Ward. Construction of this new segment is expected in 2004. Flood Grants. In August of 1998, the City experienced a major flood. Hardest hit was the Lincoln Creek area just north of the Parklawn Housing complex. The City received a major grant from the Federal Emergency Management Agency to repair many of the damaged 20 Dorinda R. Floyd homes. Approximately homes were so severely damaged or were judged to be at risk for future flooding that they were acquired and demolished. All work under the grant was completed Administrative Services Director in 2002 and in 2003 the grant was closed out. DPW continues to maintain the vacant lots where the most at-risk homes previously stood.