SLICES OF CITY LIFE

INDIGO Group Sustainable Development 2020 PARKS, THE BEATING HEARTS OF THE NEIGHBOURHOOD CONTENTS

TOGETHER TERRITORIES THE ENVIRONMENT ABOUT US Caring fromunderground Car parksthatwow A spaceforeveryone Behaving responsibly The futureunderground Expanding ourhorizons Bringing city-centrestolife Harmonious lines All thenewwaystogetaround gesturecounts Every A responsibleapproach Stepping uptotheplate Our values Approaching thefuturewithserenity Meeting fourchallenges Where thecity’s onthemove Sharing thecity INDIGO Group 04 03 01 31 30 28 24 22 20 16 14 12 08 06

OUR VISION OF CSR S. C.: Do carsstillhaveaplaceinthisidealcity? Serge Clémente: the cityoffuture? How cananurbanmobilitycompanyplayakeyroleinbuilding etc. –instinctivelyfeelathome. –theyoung,elderly,creating citieswhereeveryone families,workers, contrary, development.Lastly, openupavenuesforvirtuous itisabout cities withoutcompromisingtheenvironment.Aboutwhich,on private andpublic.Butitisalsoaboutcreatingeconomicallyprosperous both shared betweenpedestrians,carsandothermodesoftransport, of thecity. withrethinkingthewaypublicspacesare Ofcourse,itstarts aspect authorities, itisabouthowwecanimprovethewayshareevery thecity pleasant toliveinforalltheirresidents.Forusandourpartners to makethemmoredynamic,sustainableandaboveall both private and public concerns, particularly fortheenvironment. particularly both privateandpublic concerns, anincreasinglypopularconcept thatreconciles aim of“Mobilityasaservice”, congestion, andinafewyears’time driverlessvehicleswilltoo.Thisisalsothe arealsoincreasinglyconnected: trafficandparkingappshelpreduce and -poweredvehicles. becoming cleanerandcheaperthanks totechnologicaladvancesinelectric neither isitincompatiblewithtoday’s –carsare environmentalconcerns play avitalrole,althoughitwillevolve.Thisisnotnecessarilybadnews, Carswillthereforecontinueto leisure, oftenbecausethereisnoalternative. Many peopleinFranceandtherestofworld,needacarforwork and SHARING THECITY SHARING THECITY SHARING THECITY Definitely! In2050,70%oftheworld’s populationwillliveincities. Since itsinception,ourGrouphasworkedwithcities “BYALLOWINGALLCITIZENSTOGET CAR PARKS ACTIVELY CONTRIBUTETO THE VITALITY OFCITYCENTRES. WHEREVER THEYNEEDTOBE, PRESIDENT OFINDIGOGROUP Serge Clémente, ”

INDIGO Group Sustainable Development 2020 01 OUR VISION OF CSR AND OURINVESTMENTINTRAINING.” INTEGRATION OFPEOPLEWITHDISABILITIES THROUGH OURPOLICYOFDIVERSITYAND “WE ACTIVELY FOSTERSOCIALADVANCEMENT and INDIGOWeel. 2016-2017 »FoundedOPnGO of IndigoGroup. 2015 »Themanbehindthelaunch Management BoardofVINCIPark. ofthe CEO, andChairman and 2011 »CEO,thenChairman VINCI in2011. CEO ofFaceoFacility, soldto of theManagementBoardand 2000 »Founder, Chairman Contracting. 1995-1999 »CEOofAlstom Executive atCegelec. Alcatel andSanofi.Senior managerfor then subsidiary 1983-1995 »Businessengineer, Entreprises. Institut d’Administrationdes post graduatedegreefromthe etMétierswitha Supérieure d’Arts A graduateofÉcoleNationale SERGE CLÉMENTE A BRIEFBIOOF S. C.: againstoneanother? alternatives So, thereisnoreasontopitthevariousurbantransport S. C.: sustainability andhumanness? cityachievethatsubtlebalancebetweenefficiency,Does thesmart place inthecityoffuture. hastheir authorities, non-profitsandcommunitiestoensurethateveryone increasingly, ouractionsgobeyondthecompany, since weworkwithlocal integration ofpeoplewithdisabilitiesandourinvestmentintraining. But We activelyfostersocialadvancementthroughourpolicyofdiversityand impact asanemployer. employees inover750citiesonthreecontinents,wehaveasignificant factor iswhatdrivesoursuccessandgivesuspurpose.With 23,000 making themworksocially–thatisthekeytooursuccess.Thehuman financially andenvironmentally, in butwealsowantto beexemplary constantly strivestomaintainthatbalance.Ourmobilitysolutionsworkboth future. Andlikeallcompaniesoperatingincitycentres,ourGroup of options, with something to suit every person’s options,withsomethingtosuitevery needs. of transport parks alsopromoteinclusionbecausetheyprovideaccesstoawiderange developmentdriverforlocalauthorities.Butcar revenue, isapowerful Streeteo, whichoptimisesavailableparkingspaceswhilealsoboosting like contribute tothevitalityofcitycentresandsuburbs”.Aservice need tobe,carparksnotonlyhelpreducecongestion,theyalsoactively with reducedmobility. “Byallowingallcitizenstogetwhereverthey shared bikes,electricscootersandevenwheelchairsforpeople around. Thatincludesofferingourownclean,last-milesolutions,suchas modesandmakeiteasierforpeopletoget link privateandpublictransport oftheissue.Bypositioningourcarparksasmobilityhubs,we at theheart Yes, youcouldsaythatthesearethethreepillarsofcity Absolutely not,quitetheopposite.Ascarparkingoperators,weare

ABOUT US statements. consolidation andnotbytheequity methodappliedin accordancewiththe IFRS standardwhenpreparing theconsolidated financial by proportional the shareofGroup’s contributionfromitsactivities inthejointventuresitowns(mainly USA,ColombiaandPanama)asiftheywere consolidated figures aredefinedastheIFRSconsolidatedfigures presentedintheGroup’s*The GlobalProportionate consolidatedfinancialstatements, adjustedby CANADA employees 23,000 WHERE CITIESARE WHERE CITIESARE WHERE CITIESARE hospitals, etc.–wedesignandoperateinnovativecarparks alternative mobilitysolutionsadaptedtolocalneeds.We foster PANAMA ON THEMOVE smooth, responsibleandsustainableindividualmobility Indigo Group istheworldleaderinparkingandindividual the move – in stations, city-centres, airports, universities, the move–instations,city-centres,airports, ON THREECONTINENTS,IN12COUNTRIESANDMORETHAN750CITIES. mobility services. Whereverpeopleincitiesareon mobility services. 2,130 kmofon-streetparkingmanaged 2.4 millionparkingspacesmanaged 5,440 carparks are keycontributorstothecitiesoffuture. UNITED STATES INDIGO ISTHEONLY PARKING OPERATOR PRESENT BRAZIL COLOMBIA FRANCE SPAIN BELGIUM LUXEMBOURG POLAND SWITZERLAND over €224millioninvestedin2019 of turnover 2019 GlobalProportionate* €968.6 million CHINA

INDIGO Group Sustainable Development 2020 03 OUR ENVIRONMENT Sébastien Fraisse, DeputyManagingDirector inchargeofFrance INFRASTRUCTURE MODELS.” PROMOTION OF NEWPARKING OF URBANMOBILITY ANDTHE PLAY INTHETRANSFORMATION INDIGO HASAKEYROLETO HAVE DEMONSTRATED THAT “SEVERAL RECENTPROJECTS MEETING 4CHALLENGES MEETING 4CHALLENGES MEETING 4CHALLENGES support new,support sustainablewaysofgettingaround. essential ingredientofavailablemobilitysolutions,are evolvingtowelcomeand In 2050, nearly seven billion people will need to travel in cities. Car parks, which are an 1 local authoritiesneedthem,andby By providingcarparkswhereusersand etc.). stations, leisureareas,airports, to localactivitycentres(shoppingmalls, rural areas,wherepeopleneedthemtoget many smallandmedium-sizedtowns figuratively speaking.Theyareamustin to bevehiclesofgrowth,bothliterallyand traffic flow, etc.Carsareandwillcontinue reducing airandnoisepollution,improving cities, includingcontainingurbansprawl, and sustainablewaysofusingthemin host ofgoodreasonstofindmoresensible how carsareusedincities.Therea Today, urbanplanninghingesonredefining OF THECARINCITIES REINVENTING THEROLE 2 helping peoplegetaroundincities,andto encourage ustoplayamorecentralrolein intermodality, mobiletrafficappsalso traffic flow. Becausetheyfacilitate as recharging,safety, connectivityand have toadaptanewsetofissues,such cars willalsouseourcarparkswhich and soonhydrogen-powereddriverless business. We alreadyhaveelectricvehicles, automobile, whichisthefocalpointofour Technology ischangingthefaceof OUR ACTIVITIES WILL CONTINUETOTRANSFORM TECHNOLOGICAL ADVANCES responsibly andsustainably. to expand ouractivities opportunities wecontinuetocreate and publictransport, ofprivate hubs connectedtootherforms mobility positioning themasintermodal

3 of thecitiesfuture. expensive, carparksarekeytotheappeal andoftenmore available everywhere cycle infrastructure–arestillfarfrom andhigh-quality micro-mobility services –publictransport, were alternatives towns oremergingeconomies.Inaworld live inlargemetropolises,medium-sized formostpeople,whetherthey of transport for cars,whichremainsthepreferredmode themarket shared mobilitysolutionssupport electric anddriverlesscars,thesenew ofthepopulation. However,part like redefining thenotionofcarownershipfor are carrentalservices andlong-term Short SERVICES MOBILITY ANDCARRENTAL STEPPING UPOURSHARED congestion andtheproblemsitcreates. effectiveinreducing proved very solutionshavealready and information OPnGO, anddynamicparkingguidance like Digitalservices with publictransport. and electricscooters,ourpartnerships include INDIGOWeel’s sharedbicycles to complementtheuseofcars.Examples develop ourownrangeofmobilitysolutions TECHNOLOGIES, ESPECIALLY DIGITAL SOLUTIONS,WILLBE KEY TOHELPINGUSMINIMISETHEIMPACT OFOURACTIVITIES ECO-FRIENDLY. DURINGTHISTRANSITIONPHASE, NEW “PRIVATE CARSAREINCREASINGLY CONNECTEDAND AND OFFEROURUSERSTHEBESTSERVICE.” 4 limited publicspace. who facetheproblemofparkinginalready over traditionalmicromobilityoperators scooters, etc.),offeringusanadvantage micromobility solutions(bicycles,electric well-suitedto are alsoparticularly networks,butoffthestreet, of citytransport issues arekey. Theselocationsattheheart in historicneighbourhoodswheremobility ofurbanplanning are aninherentpart they areinprimesites,ourinfrastructures populated areas.Andpreciselybecause enjoy city-centrelocationsinthesedensely of undergroundcarparksisthattheystill cars andlightvehicles.Theadvantage shared useofstreetspacebypedestrians, the needformoregreenspacesand optimised giventhecostofrealestate, squaremetremustbe In cities,every METROPOLITAN CENTRES RAGES INLARGE THE BATTLE FORSPACE bringing peoplerightintotown-centres. Middle-sized citiesarelookingtorevitalise, andcarparkshelpby Paul Valencia, MobilityandDigitalSolutionsManager

INDIGO Group Sustainable Development 2020 05 OUR BUSINESS MODEL APPROACHING THE FUTURE APPROACHING THE FUTURE WITH SERENITY

The parking industry is enjoying steady growth driven by the increasing mobility needs of large metropolises and small and medium-sized cities. Indigo Group develops its business model by monitoring societal trends closely and drawing on its extensive and innovative sector expertise. Supported by strategic partnerships, the Group’s value proposition resides in its contribution to mobility solutions, and socially and environmentally responsible urban development.

MEETING FOUR SOCIAL CONSORTIUMS SHARED VALUES

CHALLENGES AND STRATEGIC that guide our day-to-day » Use the street PARTNERSHIPS activities for more worthwhile to develop innovative » Respect purposes services for our users » Responsibility » Foster the transition (Smovengo, Faxi, to green mobility and -free Toyota Tsusho, Total Wash, » Solidarity city travel Geely/CaoCao, Correos, Nissan, Amazon Lockers, » Revitalise city-centres Rexel, urban logistics with a major retailer, etc.) » Create new infrastructures and services in overcrowded city-centres

DESIGN / DEVELOP / OPERATE

1 - ENHANCED ON-STREET PARKING MANAGEMENT WHAT WE DO WE WHAT solutions 2 - OFF-STREET CAR PARKING OPERATIONS Digital and mobility Digital and mobility

Non-financial performance Workforce » ranked 44th worldwide out of the 4,903 groups rated » 75,500 hours of training provided, or an average of 7.7 hours of by Vigeo Eiris (Group/2019), with an overall score training a year per employee (World/2019) of 66/100 » 42 nationalities (France/2019) » a gender equality score of 94/100 (France/2019) Environmental Impact » 83% of Indigo employees are satisfied with their jobs

OUR RESULTS (France, Spain, Luxembourg, Belgium, Brazil (France/2019) and Canada/2019) Community outreach » 1,932 tonnes of CO2 equivalents saved with green electricity » over €338,000 devoted to corporate philanthropy projects (France/2019) » 20.6% of our off-street car parks are fitted with LEDs » $823,000 in donations (United States/2019) » 1,350 recharging stations Financial performance indicator Users » Group consolidated Global Proportionate turnover grew 12.61% » Two “mystery visitors” a year to every car park operated under between 2016 and 2019 concession, or a total of 656 visits in France » Our car parks in France generated 45 million paid exits

INDIGO Group Sustainable Development 2020 07 OUR GOVERNANCE LISTENERS ANDWE of integrity. We alsoencouragetheGroup’s jointventuresandentities toapplythesehighstandards of Conductthatisbindingforallemployeesinthecountries whereweoperate. byastrictCode devices –allourbusinesspracticesaretransparentand governed standards. We whistleblowing thereforeupholdasetofsharedvalues andhaveefficient We believethatsustainablegrowthcannotbeachieved withoutclear, concreteethical SHOW GRATITUDE WE AREGOOD AND EMPATHY DUTIES WITHCOURAGEAND OUR VALUES OUR VALUES OUR VALUES WE CARRY OUT OUR INDIGO’S THREEVALUES COMMITMENT » RESPECT

» RESPONSIBILITY

» SOLIDARITY AND SHARING TRANSPARENCY KINDNESS, WE ENCOURAGE WE UNDERTAKE. IN EVERYTHING

» Transparency control andinternal » ProtectionoftheGroup’s assets andcommunication » Qualityofinformation » Preventingconflictsofinterest » Fundingofpoliticalactivities » Useofsalesagents » Fightagainstcorruption » Localcompetitionlaw » Compliancewiththelaw » Respectfortheindividual 10 subjects: The CodeofConductcovers business behaviour. as aguidelinetoexemplary our valuesandserves the relevantlawsandregulations.Itisinspiredby Obviously, thisCodeofConductdoesnotreplace good behaviourthatapplytoouractivities. the Group’s languagesandsetsouttherulesof binding onallitsemployees.Itisdistributedin Conduct, whichwasrevisedin2019andis In 2016,IndigoGroupadoptedaCodeof CODE OFCONDUCT guarantees protection forwhistleblowers. out ourdutiesresponsiblyandserenely. We procedure alsohaveanalert that behaviour theymustfollow. Itisdesignedtoguide ouractionsandenableusalltocarry We issueallouremployeeswithaCodeofConductthatsetsouttherulesgood » cybercrimes(phishing,etc.) » fraud,theftandrelatedmisconduct of situations: othertypes addresses soemployeescanreport harassment, etc.).We alsohavededicatedemail any reprisals(discrimination,demotion, whistleblowers actingingoodfaithdonotsuffer theprocedureandensurethat to supervise guarantee completeconfidentiality. Theaimis all theGrouplanguages)andemailaddress dedicated whistleblowerhotline(availablein against theCodeofConduct.TheGroup’s an unethicalsituationthatgoes want toreport employeeswho supports Whistleblower Charter reputation andthatofitsemployees.Indigo’s against theCodeofConductandupholdbothits Group identifyandavoidillegalsituationsthatgo theGroup, whistleblowerscanhelpthe By alerting WHISTLEBLOWERS GUIDING ANDPROTECTING

INDIGO Group Sustainable Development 2020 09 » THE ENVIRONMENT Stepping up to the plate « for all. mobility andgreaterwell-being we areencouragingsmarter reduce theircarbonemissions, users innovativetechnologiesthat our andoffering energy-efficient By makingouractivitiesmore to improvethequalityofcitylife. involved inurbandevelopment desire andworkwithallparties cleaner air. We sharethis and breathe easily and efficiently need tobeablegetaround To appreciatecitylife,people

INDIGO Group Sustainable Development 2020 11 A RESPONSIBLE APPROACH A RESPONSIBLE APPROACH 13 Soft mobility is being

Designing eco-friendly car parks is one of the main ways of controlling introduced THE ENVIRONMENT our environmental footprint. In the construction or renovation phase, in Meaux’s the implementation of innovative expertise enables us to offer increasingly 160 eco-efficient infrastructures and services. underground spaces on city-centre two levels at the city hall car park.

Environmental A preference for wood concerns are less prompting cities to The wood cladding and green walls on a growing number of our car parks helps them make more room 1, 4 0 0 concrete fit in with their urban surroundings and reduces heat islands. The Jardin de l’Ars car spaces in the city’s five for green spaces, park in Bordeaux (south west France), for example, has a green roof. off-street car parks, all of more pedestrians and which will be equipped sustainable transport. with charging stations. metal BAMBOO CLADDING Indigo is helping In Cambrai (northern ON INDIGO’S HAUTEPIERRE Meaux (north east eaux, which is located on a bend in the France), we prefer to use HOSPITAL CAR PARK IN of Paris) revamp its Marne River, is being transformed. The metal whenever possible STRASBOURG (NORTH city-centre, notably city-centre is being redesigned because it is more M and surface by building an environmentally friendly EASTERN FRANCE). parking spaces will be removed to make room for trees, than concrete. underground car park pedestrians and soft mobility solutions. Indigo has been entrusted 2,30 0 that will open up the with this large-scale project, which revolves around the Championing surface parking banks of the Marne construction of a new underground car park. The new car park solar panels spaces (on-street River and create nicer will be located under the city hall, allowing the creation of a large and enclosed). Whenever possible, Indigo considers living conditions for recreational area above ground. Residents will be able to enjoy a Good Thank you installing solar canopies at its surface car the city’s residents. more natural, beautiful, and greener city environment in this new Mother Nature parks or solar panels on its car park space on the banks of the Marne River. Indigo’s car parks are neighbours roofs. In France, in compliance with the located right among the city’s revitalised pedestrian streets and it law, solar panel feasibility studies are plans to link them to the neighbourhoods, for example by We believe it is important We reduce our car parks’ energy now compulsory. transforming a car park terrace into a garden that will serve both to communicate with local consumption by using skylights and natural ventilation, for example educational and recreational purposes. The last part of this urban 1 residents in the vicinity of our A new car-sharing building sites. Providing at the town hall car park in Dieppe transformation project is the refurbishment of the station car park, service. regular, transparent information (north western France). What about which will offer new services. All the car parking facilities will be is key to getting them to tolerate connected via the OPnGO app and dynamic parking guidance the inconvenience, however the future? systems located at several points in town, making it easier for limited, caused by the users to get around. construction work. GEOTHERMAL: the energy PREFAB IS FAB Our global low-nuisance of the future “INDIGO IS ALSO HELPING THE CITY OF MEAUX WITH construction site policy includes PRECAST CONCRETE Geothermal draws on the internal communicating with local BEAMS MEAN LESS heat of the Earth’s surface. Extracting ITS “MEAUX BY BICYCLE” PROJECT. WE WILL INSTALL stakeholders – we always this heat from deep underground BICYCLE PARKING RACKS, ADVISE ON THE NEW CYCLE put up posters, hold regular ON-SITE POLLUTION AND will enable us to provide a meetings, distribute flyers, FASTER CONSTRUCTION sustainable, non-invasive and LANE LAYOUT AND HOUSE A GUARDED BIKE PARKING conduct satisfaction surveys WHICH IN TURN MEANS inexhaustible temperature regulation FACILITY AND REPAIR SHOP ON TOP OF THE RAILWAY and provide comment books solution for our car parks, that could for suggestions and requests. LESS INCONVENIENCE TO also benefit the entire block. STATION CAR PARK.”

THE NEIGHBOURHOOD! INDIGO Group Sustainable Development 2020 EVERY GESTURE COUNTS 15 EVERY GESTURE COUNTS ndigo has been fitting its car parks with more Turning energy-efficient lighting systems for several I years to reduce their electricity consumption. down the » We gradually replace old generation fluorescent tubes (T8) with T5 models or LEDs which deliver more lumens per watt. watts with » We fit control systems that dim brightness when there are no Operating a car park does not cause much disruption or generate much pollution. people in the car park and increase it when there are. %

THE ENVIRONMENT But that does not stop us from taking action at every level, both in-house and with latest » We use remote electricity usage monitors in strategic car -30.4 our partners, to go the extra mile. We want to offer our employees and parks in France, to detect energy hogs. Decline in average electric intensity (consumption per car subcontractors fair working conditions and minimise our environmental impact. generation » We analyse the car parks’ consumption annually with the park) in France between 2014 lighting electric utility company. and 2019.

SMART Clean spaces Indigo is particularly attentive to lighting, VENTILATION Since 2012, our car park cleaning teams which is its biggest OUR FAN SYSTEMS follow the guidelines laid out in our eco-friendly energy consumer. That MONITOR REAL TIME car park cleanliness charter. 5.5 is why, for several CONDITIONS INSIDE It recommends using only ecolabel products years now, we have and equipment that is water-efficient and/or 5.5 tonnes of batteries been investing in more THE CAR PARK AND uses recycled water. recycled in France in 2019. TURN ON energy-efficient lighting for our car AUTOMATICALLY parks and in more WHEN THE AIR NEEDS effective ways of CHANGING monitoring their electricity consumption.

Shared Locally PRIMARY ethical FOREST sourced FOR standards Local sourcing is good for CLEANER everyone – it means less AIR In France, the Supplier transport, and therefore Performance Charter invites To offset its carbon less carbon emissions, subcontractors with whom we emissions, City Green tickets and also helps safeguard have framework agreements to Parking, Indigo jobs in local communities. embrace the same ethical Group’s Colombian In France, the car park ticket printing That is why, if the standards as us. We want to subsidiary, has companies we work with are Imprim’Vert® opportunity presents itself, involve our partners in every decided to take on certified, which means they follow a compliant Indigo’s procurement aspect of our continuous 2.1 hectares of hazardous waste management policy and do policy always includes the improvement process – their primary forest not use toxic substances. These companies also option of working with employees, their business around Puerto supply our facilities in Belgium, Spain and local suppliers. For practices, and their environmental Gaitán, in the centre Luxembourg. example, the lifts and performance. of the country. parking meters in our This proactive French and Belgian approach has three facilities are advantages: Two ISO 14001- certified subsidiaries manufactured in Europe. it prevents deforestation, ISO 14001 certification is granted to organisations that continuously enhance protects biodiversity their environmental performance by managing the impact of their activity. Two and eases pressure Indigo entities have been certified, one in Spain and one in France (Sepadef, on the region’s water les Parkings de Paris La Défense). resources. INDIGO Group Sustainable Development 2020 ALL THE NEW WAYS

ALL THE NEW WAYS * ALL THE NEW WAYS 17 Charging ahead TO GET AROUND for electromobility

No. of charging stations Whether you are on four, two or even one wheel, getting around town has never between 2016 and 2019

THE ENVIRONMENT The widespread been easier. Our car parks serve as the juncture between private and public, individual availability of charging 1,400 1,350 and shared transport solutions and play a key role in encouraging users to adopt stations is a the new solutions. prerequisite for electric 1,200 vehicle adoption. And what than 1,000 893 car parks to deploy them massively? 800 725 670 600 Shared bicycles and scooters 400 INDIGO Weel expands its offering! 2016 2017 2018 2019 over 3,200 bikes to rent 3 Three hours of free parking for 1 ,000 electric scooters people using the Kléber car park’s million 1.4 rentals since 2017 new bike parking facility in No. of charging stations in Strasbourg (north eastern France). AT THE LEADING Indigo car parks worldwide, in 2019

SUSTAINABLE *In France. O B JECTIVES FOR 2020 MOBILITY Belgium 89 A kick scooter The last mile TRADE FAIR % IN ZARAGOZA 90 Brazil 11 for free In Colombia, City Parking’s last of the cars operated mile service allows users to switch (SPAIN), INDIGO by our subsidiary Streeteo Canada 507 Indigo subscribers received a complimentary are electric from their cars to a range of individual WEEL’S BICYCLES Luxembourg kick scooter ride from Indigo and Dott for their or public mobility options: public 98 fifth car-free day in Paris. AND ELECTRIC transport, on-demand shuttles, or car, Spain 80 kick scooter and bike sharing. VEHICLES WERE IN 650 THE SPOTLIGHT. France 565 more charging stations in the pipeline,

100 200 300 400 500 600 A BICYCLE PARKING FACILITY AT STRASBOURG RAILWAY STATION INCLUDING:

%age of electric vehicles* 225 in Indigo’s fleet in 2019 spaces for the Magenta car park 13.9% 11.1% in Paris

AND 300 spaces as part of the France Spain partnership with Geely * Cars and two-wheelers. (see page 22). INDIGO Group Sustainable Development 2020 » TERRITORIES Harmonious lines « city-centres. create morevibrant,bustling and residentshelping making lifeeasierforbusinesses improves theflowoftraffic, which enforcement service, Streeteo, ouron-streetparking They aresupplementedby of thecitiesfuture. a crucialroleinthedevelopment adapt tolocalneedsandplay connected mobilityhubsthat car parksaremulti-faceted, are inaccessiblebycar. Our so userscangettoplacesthat and softmobilitysolutions, withpublictransport interface asavital and shopsserve They facilitateaccesstoservices and helpdrivetheeconomy. car parksgetpeoplemoving In suburbsandincity-centres,

INDIGO Group Sustainable Development 2020 19 BRINGING CITY-CENTRES BRINGING CITY-CENTRES 21 TO LIFE All the rage TERRITORIES – delivering Global warming concerns and technological progress are changing the face of our fresh produce cities. The car’s place in them is being rethought. Far from disappearing, cars are now the linchpin to a range of available individual and public transport modes. in Paris Because they facilitate intermodal transport and help keep vehicles moving, Indigo car parks and Streeteo’s on-street parking enforcement service, help revitalize city-centres and make them more inclusive. A car park right in the centre of Paris has been turned into an Park ‘n’ eco-friendly retail hub. The idea is to partner here’s good news, since March 2020, some collect with short food supply Parisians can have their fruit and veggie baskets Amazon has installed lockers at chain and e-bike delivered without contributing to urban our Wodli car park in Strasbourg delivery specialists. T (north eastern France). Thanks to congestion. This innovative service, which meets the new needs the 15-minutes free parking and expectations of city residents, is provided by an Indigo Indigo allows users, they can partner working out of one of our city-centre Paris car parks. collect their parcel in a jiffy from » The produce is delivered by hand or in 20 m3 a city-centre pick-up point in the drop-off area near the outside ramp. without worrying about parking. » Electric trolleys working in shifts transport it to the reception area, where it is then redistributed between the various storage areas.

» When the orders are ready, the baskets are delivered by bicycle Something new under the sun or electric delivery tricycle to the clients’ homes.

Cycling, walking, electric vehicles, recreational green spaces, and more... Indigo 2 » And of course, the bikes and trikes have their own reserved works with cities to free up the streets for pedestrians and soft mobility. For example, 800 m spaces and charging stations in the car park. it is on the committee rethinking the future of Paris’ Avenue des Champs-Élysées. allocated to the scheme, It is also helping transform Avenue Charles-de-Gaulle in the western Paris suburb with a reception area, of Neuilly-sur-Seine. As part of this scheme to create room for soft mobility, Indigo a storage area, and will open a 450-space car park level with metro station Les Sablons in 2021. a cold room. This will make it easier for users to access the new sustainable intermodal transport options made available to them. IN COLOMBIA, Literature below INDIGO CAR ground A catalyst for local BIKES ARE CARVING OUT THEIR PARKS ARE LITERALLY employment PLACE IN CITIES CITIES WITHIN CITIES In 2019, and for the sixth year running, Indigo organised “Livre sous la place”, Whether it is being built, operated Delivery tricycles, cargo-bikes, trailer bikes, etc. take up little WITH AN INCREDIBLE the first literary fair of the autumn or telemonitored, handled by call space and are easy to manoeuvre and might well be the ARRAY OF SERVICES season. Author Juliette Arnaud, who centres, or offering service future of deliveries in city-centres. AND SHOPS, FOR received a prize for her novel Comme contracts, business parking, etc. » They can transport up to 500kg. avant, signed copies of her book in the – a busy car park is the sign of a EXAMPLE “CLOUD mobility centre of the Charles-III car busy city! » 10% to 15% of truck deliveries could be done by bike. KITCHENS”* park in Nancy, eastern France. (Source: https://www.lesechos.fr/industrie-services/conso-distribution/ lavenir-de-la-livraison-nest-pas-le-drone-mais-le-velo-1154769)

* Kitchens that specialise in delivery-only. INDIGO Group Sustainable Development 2020 BROADENING OUR HORIZONS BROADENING OUR HORIZONS 23 The world’s TERRITORIES first ever Could this be the answer to the new needs of city residents? We are developing shared innovative services in our car parks. By forging partnerships with specialists in other fields, Indigo is developing a range of original services that enrich electric our infrastructures and make them an essential part of city life. wheelchair n a world first, INDIGO Weel and Toyota Tsusho, a global smart mobility firm, have partnered to offer shared electric wheelchairs in two car parks in the southern French Whill’s wheelchair I has a range of city of Toulouse. We worked closely with Japanese personal electric vehicle maker Whill to create this innovative service which Some 850,000 people allows people who have trouble walking to get around town by in France have trouble Poppy gets Hey, Faxi! themselves. 15 km getting around*. the green light Whill’s light, easy-to-drive, all-terrain wheelchair is a feat of Faxi is an innovative carpooling Indigo Group wants to technology. It has a range of up to 15 km, and with its state-of-the 14 In Antwerp, Belgium, car-sharing service app for commuters incubated in provide sustainable art “omni wheels” it is one of the most agile wheelchairs on the Poppy, now has reserved spaces in two Indigo’s Startup Lab. This mobility solutions to as market allowing users to navigate inclines and bends when they flexible, affordable and INDIGO CAR PARKS Indigo car parks for its bright red cars. many people as are in town. eco-friendly mobility solution has possible and has This is the first time a vehicle designed for people with light IN FRANCE been successfully tested at disabilities is included in a micro-mobility platform alongside NOW OFFER Indigo’s head office. Faxi now therefore joined forces Indigo’s shared bicycles and electric scooters. The wheelchairs are Adopt a bike has Toyota Financial Services’ with a choice partner TOTAL WASH’S available in the city’s Victor-Hugo and Capitole car parks and backing and is available in the to offer the lightly ECO-FRIENDLY In Caen, north west France, bicycles abandoned in can be rented using the INDIGO Weel app. United Kingdom. It is also used disabled an the Rives de l’Orne car park are given to La Maison STEAM CAR by our employees at the Toronto LEARN MORE du Vélo, which is just opposite. They recycle or unprecedented service. Pearson airport car park in at indigoweel.com WASH SERVICE renovate them and sell them on at very affordable * Source INSEE. Canada and will soon be rolled prices to members of the Vélisol’ non-profit. out across Europe and beyond.

My parcel when I want it

In Spain, Correos CityPaq lockers have been installed in 33 Indigo car parks, so users Powering up MAKING LIFE EASIER FOR THE DISABLED can collect their online orders any time, seven days a week. with Geely Indigo Group is committed to making Indigo has signed a partnership it as easy as possible for disabled people with Geely’s electric taxi to use its car parks and shops. When it platform, CaoCao, to finance refurbishes old off-street facilities that are and roll out 300 charging not disabled-friendly, Indigo takes stations by end 2020. Indigo a proactive and creative approach to has priority spaces for Geely’s installing lifts, finding solutions especially black cabs in some of its Paris when its infrastructure is subject to car parks, so they can recharge architectural restrictions due to close overnight. proximity to listed buildings. Its new car parks are designed and built in compliance with local regulations, so they are accessible Clearly identified parking bays, easy access, to people with physical, visual, hearing purpose-built pathways, lifts, and more. and mental disabilities. INDIGO Group Sustainable Development 2020 TERRITORIES

CARING FROM UNDERGROUND CARING FROM UNDERGROUND CARING FROM UNDERGROUND

Facilitating city logistics, revitalizing city-centres, offering access to water resources and What will underground car parks look like in the near and further underground heat, freeing up public spaces above ground, and more — the underground future? Building and mobility are now critical issues for cities, spaces of the future will offer more than mobility and infrastructure. so how can these strategically located city-centre infrastructures provide solutions to the challenges of modern urban planning? After pioneering both the underground car park and then car park-based services, Indigo is consolidating its role as a trailblazer by helping to build tomorrow’s cities. The Group plans to take this approach DEPTH to the next level based on the vision of the “Car park of the future” that has emerged from a study conducted jointly with Dominique Perrault, an underground architecture specialist.

0 Driverless Green Soft mobility On-street Retail outlets parking cars spaces / shared management gardens IN THE FUTURE

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Charging Mobility and Last-mile Cultural venues Workshops / Underground stations services hub logistics third places kitchens © Dominique Perrault Architecte 2020

Redesigning car parks. Existing car parks located mostly in historic, densely populated metropolitan centres will be refurbished to cater for new mobility needs.

In addition to offering mobility solutions, Indigo, for example, will offer local authorities answers to current and future urban issues. Car parks -2 will serve as logistics hubs, sports grounds, cultural spaces, service areas, shopping malls, soilless farms, heat, water and electricity Car parking Driverless facilities cars Farming resources, etc. Underground car parks will offer the cities of the future more than mobility and infrastructure. And it is already happening: a 800m2 logistics platform in Paris, urban farms and city vegetable gardens, Amazon parcel collection points, food-trucks in surface car parks, a 2,000m2 cultural and events space in the Greater Paris area... all these are no longer dreams, they are actual activities in cities in France and the rest of the world that contribute real social and economic value.

-3 Storage / Data Car parking filing centres facilities

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Energy Geothermal storage © Dominique Perrault Architecte 2020 The term “deep square” refers to a public square with integrated facilities below ground which are used either to serve a multipurpose market hall or to free up public areas on the surface and leave them as unobstructed as possible.

“Groundscape”, the hidden face of cities

The potential of the land beneath the surface of our cities is largely unexploited – it boasts ideal natural thermal inertia, enables surface landscapes to be preserved, allows the elegant development of historic sites, and above all represents a vast untapped real estate resource. Dominique Perrault’s concept of “Groundscape”, offers a new approach to underground architecture. This hidden face of the city is currently the focus of new research that will enable 3D urban expansion.

INDIGO Group Sustainable Development 2020 25 » TOGETHER Behaving responsibly « everyone withinthecompany.everyone and valuesthatareshared by guided byaCodeofConduct philanthropy, allouractionsare inclusion, orpursuingcultural helping thepoor, promoting access tohealthandeducation, in. Whetheritisproviding and thecommunitiesweoperate employees, usersandcustomers, prosper –theyareour and whotrustustoprogress helping thepeoplearoundus That iswhywearecommittedto route isoftenthemosteffective! social responsibility, theshortest When itcomestocorporate

INDIGO Group Sustainable Development 2020 27 A PLACE FOR EVERYONE A PLACE FOR EVERYONE 29 Training,

TOGETHER a springboard to the future Our success is collective, it is the result of the unfailing commitment our employees. We want each of our employees to develop a career that suits their aspirations and profile, which is why we provide the tools to help each woman and man in the Group find their rightful place. We support our employees throughout their careers with a range of training programmes suited to each profile

City Parking x UNO and each career plan. CAMPUS SPIRIT These programmes In January 2019, City Parking Still are a powerful way Campus spirit received the Global Recognition Award for Good Practices of smiling to promote integration Campus Indigo is the top school for the parking industry’s Employability for Workers with and fulfilment in professions in France. It enables employees to obtain on-going Disability, from the United Nations Indigo currently the workplace and training in the field of their choice: quality of service, cleaning, at a ceremony held during its measures employee have demonstrated customers relations, security, team management, etc. plenary session in New York. engagement their effectiveness In 2019, 22 employees graduated with Professional Qualification Carlos Fernando Galan, then in France, Brazil and across the Group. Certificates (PQC) after an eight-month preparatory course mayor of Bogotá, Colombia, also the United States. (an average of one week’s training a month), regular multiple % payed tribute to this policy. Ninth edition We plan to expand choice assessments and final acknowledgement by a jury 23.4 the survey to all our that they have acquired the required skills. of training hours of RAID Indigo entities in the medium were devoted to security 94 out of term so we have (World/ 2019). Every two years, the Group organises RAID Indigo, a global view of LAZ University, the class of 2019 100 an inspiring in-house sports event with a focus on employee satisfaction and a ladder to success urban mobility and nature. Nearly 300 employees levels and can better In the United States, LAZ Parking encourages employees That was the gender equality from all our entities come together for this unique meet their expectations. to develop their skills and know-how, so they can access new index score achieved by Indigo team-spirit-building contest which combines sport positions and promotion opportunities. Its employees can in France in 2019. with community outreach. The 2018 RAID took Brazil take courses at LAZ University: 101 Manager Certification, 42,000 72% place at Chamrousse, a resort in the French Alps. e-learning sessions in Brazil OF EMPLOYEES Coaching Clinics, Elite Coaching programs, etc. In 2019, The contest involved collecting the waste found in 2019. recommend Indigo new training courses about inclusion and well-being were added Gender equality in the along the course. as a “great place to the university program. LAZ University is an all-digital, workplace can only be to work”. easy-access, flexible training centre that uses the latest technology: achieved if it is everyone’s optimised interfaces and features, new interactive and certifying business. 350 France 86% e-learning platforms, “serious games”, e-competitions, etc. That is why a new agreement kilos of waste was collected by participants. for gender equality and OF EMPLOYEES quality of life in the workplace find their work Emotions are personal development 9,833 was signed in July 2019 will 2,000 interesting. tools people received training all the trade unions in 2019. euros were donated to Mountain Riders, United States Because professional skills are not the only skills you need, teams represented in the company. a non-profit that organises waste collection 72% at Indigo’s Brazil subsidiary were invited to attend a conference campaigns in the mountains. OF EMPLOYEES on emotional intelligence given by Alessandra Gonzaga, master like working at coach affiliated to the Emotional Intelligence Training and LAZ Parking. in Parking Research Institute (EITRI). They learnt to better recognise, understand and control their own 75,500 The US association, Women in Parking, is the first organisation to champion women in the feelings so they could improve their EQ, or emotional quotient. hours of training were parking industry. It is actively supported by LAZ Parking, which is a Platinum Sponsor, and provided in the Group in 2019. encourages the creation of women’s networks to improve gender diversity in an industry

which is still male-dominated. INDIGO Group Sustainable Development 2020 CAR PARKS THAT WOW CARING FROM UNDERGROUND CAR PARKS THAT WOW CARING FROM UNDERGROUND 31 TOGETHER

We want our car parks to be more welcoming, better equipped and Serving our users and customers is not the only thing that drives us. We also want have a more human face – those are our priorities. And that is why we roll to contribute to the well-being of the people around us and of the communities that out technologies and services that make our car parks easier to use and welcome us. That is why we work with several non-profits, foundations, NGOs accessible and pleasant for everyone. and local authorities to promote culture, foster access to healthcare and education, and help people in need.

A car park hotline Bingo, a space! Music that Underground Connecpark operators are unites available 24/7 – in France Drivers looking for somewhere to park The Foundation EME Effect and several other countries – are responsible for 20% of traffic (Écouter pour Mieux to answer calls and help solve jams in cities. To reduce the congestion s’Entendre), based in problems users may have they cause, Indigo has developed Luxembourg, uses music in one of our car parks. OPnGO, a free mobile app that helps to improve the well-being Whatever the problem – a drivers find a spot easily in over 560 car and foster the inclusion dizzy spell, payment machine INDIGO SPAIN parks and on-street parking facilities of people who are fragile malfunction, fire, etc. – they in 68 cities (learn more at opngo.com). or in distress. It organises HELPS THE CHILD provide remote or onsite over 600 events a year FUTURE AFRICA assistance without delay. The for disabled children, service is based on cutting-edge FOUNDATION refugees, the elderly, technology with IP intercoms and THE FIRST APP TO teenagers in difficulty, Indigo Group joined forces with Paris La Défense and IMPROVE THE connected cameras strategically AGGREGATE A CITY’S and struggling single SAATO, a non-profit, to organise the fifth edition of EDUCATION AND located around the car park. parents. Underground Effect, a festival that promotes street art. ENTIRE PARKING OFFERING: In 2019, 15 famous international street artists created LIVING CONDITIONS » PUBLIC / PRIVATE works of art over a three-day period. OF ORPHANS IN THE » OFF-STREET / ON-STREET Their works were added to the previous years’ in MOUNT DARWIN 500 the travelling exhibition hosted by the 14 car parks parks in France, in the Paris La Défense business district. RURAL AREA OF Luxembourg and Switzerland. ZIMBABWE.

2,650,000 Happy / Not happy Off we calls handled by the Connecpark INDIGO IS AN ANNUAL PATRON Integrating 1 unit in Indigo Group’s head What we want, is happy customers park! OF MUDAM LUXEMBOURG the disabled new agriculture school office in La Défense, and users! We have several ways of OPnGO – France’s top parking app with two classrooms and Paris, in 2019. measuring their satisfaction and In Colombia, our subsidiary by Indigo Group – is being trialled two warehouses. collecting their feedback: ad hoc City Parking supports at the Westfield Les 4 Temps surveys, customer satisfaction Fundación Ideal, which helps shopping centre in La Défense, terminals, surprise “mystery client” people with disabilities Paris, where has improved the 24/7 visits. Whether it is good or bad, integrate the workplace and 1 parking experience of the clients of well with a solar-powered If you have a problem feedback provides precious society. City Parking provides chains like Auchan, Castorama, water pump. in an Indigo car park, information and opportunities to funds and training so they and UGC. As well as benefiting our Connecpark call centre improve our services. can find jobs. It was from fast-track lanes, users can operators will answer your call awarded for this initiative by deduct gifted free parking hours whatever the time of day. the United Nations on the 1 directly on the app or at the International Day of People anaerobic digester OPnGO terminals. with Disabilities. that supplies residents

with . INDIGO Group Sustainable Development 2020 CARING FROM UNDERGROUND TOGETHER

A night of LAZ solidarity Foundation Our car parks sometimes serve takes action! as a last-resort shelter for the most vulnerable. That is why In 2019, LAZ Parking donated $823,000 Indigo took part in La Nuit de la – including $474,000 through LAZ Solidarité 2019 to help count the 21,000 Foundation – to non-profits. number of homeless people. This year, as well as conducting It helped hundreds of organisations, clothing a census in 27 Paris car parks, including: our employees accompanied items » Special Olympics USA volunteers to seven car parks were collected in Brazil where they helped homeless » Habitat for Humanity in 2019, in partnership with people answer a questionnaire Manobra Solidaria, a local » Ronald McDonald House about their needs and, non-profit. The donations depending on their situation, put » Make a Wish Foundation were collected in purpose-built them in touch with organisations containers installed in our » Hartford Hospital... that could help them. car parks, and then sorted and redistributed to the poor.

Supporting Green THANK YOU Censuses taken in Learn more about Indigo Group’s CSR policy (and eco-friendly) IN 2019, INDIGO AND ITS at group-indigo.com, in the “CSR” section Santas EMPLOYEES PROVIDED FINANCIAL OR 27 and read our reports Paris car parks. in the “Publications” section. In 2019, French charity HANDS-ON SUPPORT TO HANDICAP Secours Populaire’s Pères Noël INTERNATIONAL (FRANCE), MOTHERS 260 Verts (or green Santas) collected AGAINST DRUNK DRIVING (INDIGO parking attendants some donations from locations SUBSIDIARY WEST PARK IN CANADA), also attended an in the Indigo Lobau-Rivoli car awareness-raising Follow us on park in Paris. But most THE UNITED AGAINST DIABETES campaign organised importantly, they were able to MARCH (SPAIN), AND THE MANY by SAMU Social, recharge their... electric sleighs! NON-PROFITS SUPPORTED BY THE LAZ France’s emergency Their name, which means PARKING CHARITABLE FOUNDATION aid for the homeless, “green Santa” in French, @GroupIndigo_ INDIGO Group has never been so apt! (UNITED STATES). to help them communicate with these vulnerable www.group-indigo.com members of society.

Communication Department: Tour Voltaire -1 place des Degrés - 92800 Puteaux/La Défense — Designed and produced by: 41, rue Greneta, 75002 Paris — Photo credits: Cover: Getty images. Page 1: Govin Sorel. Page 4: Indigo Group Communication. Page 5: Indigo Group Communication. Page 9: LAZ Parking Communication. Page 11: Valentine Michel. Page 12: Antoine Legond. Page 13: Greenshot. Page 14: Antoine Legond. Page 15: Léa Crespi (top); Govin Sorel (bottom). Page 16: Alberto Ortiz / Indigo Group (top); Indigo Group Communication (bottom). Page 19: Antoine Legond. Page 20: PCA-STREAM (top); City Parking Communication (bottom). Page 21: iStock (top); Indigo Group Communication (bottom). Page 22: Almozara. Page 23: Cédric Batifoulier (top); Govin Sorel (bottom). Pages 24-25: Indigo Group Communication; iStock; Valentine Michel (soft mobility); Antoine Legond (street management); Dominique Perrault Architecte. Page 27: Antoine Legond. Page 28: Lucas Stanus Videos. Page 29: LAZ Parking Communication. Page 30: Antoine Legond. Page 31: Manuel Moreno / Indigo Group (top); HELIO BRAY©ProjetSaato//NicoGiquel (middle); Musée d’Art Moderne Grand-Duc Jean, Mudam Luxembourg Ieoh Ming Pei Architect Design © Photo: Christian Aschman (bottom). Page 32: Gabriela Rickrot / Indigo Group (top); Luis Miguel Ricarte / Indigo Group (bottom) — Translation: Alto International — Printed by: LES ATELIERS RÉUNIS, 77090 Collégiens, France. This document uses PEFC-certified Inaset offset paper which guarantees sustainable forest management. It has been printed by an Imprim’Vert® printer who does not use toxic substances. Tour Voltaire 1, place des Degrés 92919 Puteaux/La Défense www.group-indigo.com