XFINITY™ Internet 2Go

XFINITY™ Internet 2go

Leave home. Not the Internet. Adding to the fast Internet experience at home, customers can now stay connected as they travel, commute, do errands, or relax in the nearby coffee shop or local park. It’s easy for customers to install and does not require a professional installation – install software, plug in the device, and customers are “on-the-go”. XFINITY Internet 2go, it’s way more than local mobility.

Get coast-to-coast mobile Internet services with XFINITY Internet 2go

3G Coverage 4G Coverage 3G Broadband

XFINITY™ Internet 2go 12 For internal use only, Washington Market. SMILE. YOU’VE GOT ALL THE ANSWERS!

2010 Comcast Quick Reference & Product Guide Q4 2010

For internal use only, Washington Market Inside

3 Three Things You Should Know

4 XFINITY™ vs. the Competition

5 employee Feedback on why Customers Choose Comcast

6 New XFINITY™ Products

7 New XFINITY™ TV Features

8 XFINITY™ Internet

9 XFINITY™ TV MultiLatino

10 XFINITY™ Voice

11 Telecommunications Provider Map

12 XFINITY™ Internet 2go

For internal use only, Washington Market. Telecommunications Provider Map

Blaine Oroville Whatcom Bellingham Republic San Okanogan Pend Anacordes Juan Skagit Omak Ferry Oreille Mount Vernon Stevens

Island Lakewood Newport Port Angeles Forks Callam Everett Snohomish Grand Coulee Chelan Chelan Lynnwood Jefferson Wilbir Seattle Douglas Spokane Kitsap Bellevue Lincloln Bremerton King Coulee City Spokane Renton Wenatchee Mason Grays Federal Way Ephrata Tacoma Harbor Grant Puyallup Kittitas Moses Lake Ritzville Hoquiam Olympia Whitman Aberdeen Pierce Ellensburg Adams Thurston Colfax Pullman Raymond Centralia South Bend Pacific Lewis Yakima Franklin Garfield Yakima Benton Columbia Clarkston Richland Wahkiakum Dayton Cowlitz Pasco Asotin Longview Skamania Kennewick Walla Walla Walla Walla

Klickitat Clark Vancouver Subject to change; for more up to date list go to: \\costello\NPSperformance\penetration_reports

Frontier Lewis River Telephone Company The Toledo Telephone Company

frontier Qwest McDaniel Telephoneinland Company HoodPioneer Telephone CompanySt Johns YCOM quest Century Link of Washington Hood Canal Telephonepend Company MashellWester nTelecom Teledo Tenino century Western Wahkiakumlewis EllensburYCOM Networksg Inc. Pioneer Kalama Whidbey Telephone Company united County Company – d/b/a FairPoint McDaniel Asotin United Telephone Company of Marshel whimbley Ellensburg Telephone Company Tenino Telephone Company the Northwest

Inland Telephone Company Asotin Telephone Company Kalama Telephone Company

St. Johns Co-Op Telephone Pend Oreille Telephone Company & Telegraph Company

TELECOMMUNICATIONS PROVIDER MAP For internal use only, Washington Market. 11 XFINITY™ Voice Washington

You might be asking yourself why Comcast is still selling XFINITY Voice home phone service when it appears that everyone is By the numbers transitioning to wireless. According to Reuters*, almost a quarter of homes use cell phones only. The remaining 75% have a landline. 1,500,000 Let’s do some quick math. Comcast serves 2.1 million Number of homes households in Washington State. If 75% have a landline with a landline. there is a potential for 1,500,000 customers. Minus our current 500,000 Digital Voice customers, that means there - 500,000 are 1 million potential customers we can sell the service to. Current Comcast Now, let’s be realistic. We know we won’t sell 100% of the XFINITY Voice customers. remaining million. The point is, while landline service might be in decline as customers transition to wireless, there are still many out there who want a landline and we want to be their home phone service provider. 1 million *Reuters, May 12, 2010 Potential landline opportunity

Unlimited plan Local with More plan Voice Mail Included $3.95 per month Unlimited Domestic Long Distance Included $0.05 per minute Unlimited Local Calling Included Included Call Waiting Included Included 3-Way Calling Included Included Caller ID Included Included Caller ID with Call Waiting Included Included Check Voice Mail Online Included with HSI Service Included with HSI Service

Universal Caller ID Included with TV service Included with TV service

Pricing subject to change. Equipment, installation, taxes, the Regulatory Recovery Fee and other applicable charges (e.g., per call, toll or international calling) extra

XFINITY™ Voice 10 For internal use only, Washington Market. Three Things You Should Know

At Comcast, our customers have come to expect a high level of customer service in any manner they choose: in-person at our conveniently located retail locations, online at www.xfinity.com, or 1. on the phone where they can speak to someone at one of our three call center locations in Everett, Fife, and Lynnwood. They can also expect courteous, skilled, knowledgeable technicians for their service or installation appointments. Comcast is committed to providing outstanding customer care at every interaction and we back that up with the Customer Guarantee, our public commitment to ensure that our customers receive the best customer experience.

We will give you a 30-day, money-back guarantee on all our services. We will treat you and your home with courtesy and respect. We will answer your questions at your convenience. We will offer easy-to-understand packages and provide you with a clear bill. We will continually offer the best and most video choices. We will quickly address any problem you may experience. We will schedule appointments at your convenience and be mindful of your time (if we fail to arrive for a scheduled visit during the appointment window, we will credit $20 to your account).

New Exciting Things: XFINITY New product introduction is paramount to the success of any organization. This year, Comcast introduced XFINITY. XFINITY means more HD, the fastest Internet speeds, and smarter phone. The 2. launch of XFINITY brought more than 100 HD channels, an On Demand library approaching 20,000 titles with 3,000 of them in HD, our first programming in 3D, an increase to our Hispanic line-up with almost 45 channels, Internet download speeds up to 105 Mbps, and the ability to control your DVR from a remote location through the Internet.

As entertainment shifts from the living room to “anytime”, XFINITY represents the future of our company and a promise to our customers to keep innovating. With the coverage of TV and the Internet at www.xfinitytv.com, customers can watch On Demand shows on their computer. Simply log in under your Comcast.net account and have access to thousands of shows online. Take five minutes, and give it a try. We think you will be impressed.

Wireless Internet: Internet On-the-Go Get Internet that goes where you go with XFINITY Internet 2go. Adding to the fast Internet experience at home, customers can now stay connected as they travel, commute, do errands, or 3. relax in the nearby coffee shop or local park. It’s easy to install and does not require a professional installation – install software, plug in the device, and customers are “on-the-go”. XFINITY Internet 2go lets your life go with you.

WHAT YOU SHOULD KNOW For internal use only, Washington Market. 3 XFINITY vs. the Competition

As entertainment shifts from the living room to “anytime”, XFINITY represents the future of our company and a promise to our customers to keep innovating. XFINITY surpasses the competition with Product Superiority, Fast Internet Speeds, More HD, and More On Demand. In summary, it’s the most features, choice and flexibility with one provider.

Frontier Qwest Frontier DSL w/ w/ Feature XFINITY FiOS Satellite Satellite Click! Satellite 100+ HD channels YES YES YES YES NO YES The most TV shows and music YES NO NO NO NO NO in HD On Demand 20,000 On Demand Choices YES NO NO NO NO NO Hundreds of local On Demand YES NO NO NO NO NO choices Program DVR recordings YES NO YES YES NO YES from anywhere Fiber technology YES YES NO YES NO NO Fastest Download Speeds YES NO NO NO N/A N/A in Washington Norton Security Suite included YES NO NO YES N/A N/A at no extra cost Mobile Internet Service YES NO NO NO N/A N/A Bundle TV, Internet, and Home YES YES YES YES NO NO Phone from one provider on one bill 30-Day Money Back Guarantee YES NO NO YES NO NO Spanish Channels 40+ YES YES YES YES NO YES Local Call Centers YES N NO O NO N NO O YES NO

XFINITY™ VS. THE COMPETITION 4 For internal use only, Washington Market. Comcast offers MultiLatino XFINITY™ TV MultiLatino Triple Play packages, our Comcast now offers more than 40 Spanish language channels as a part of our new competitors can’t say that! and improved MultiLatino tier! Our handcrafted video and Triple Play packages offer the best variety and prices for our customers.

MultiLatino Channels Top Requested Music Kids Program Movies Sports For information on video packages please refer to a rate card.

783 AYM Sports 784 GOL TV 743 Ritmoson Latino 736 Azteca America* 758 Gran Cine 738 Sorpresa! 740 Bandamax 730 History en Español 761 SUR 733 Canal 52MX 770 HITN 747 TVE 744 CBTV Michoacan 777 HTV Musica 774 TBN Enlace 757 Cine Mexicano 775 Infinito 763 Teleformula 756 CineLatino 748 KCTS-VME* 729 Galavision 760 CNN en Español 773 La Familia 739 Telehit 741 De Pelicula 776 La Telenovela 734 Telemundo 742 De Pelicula Clasico 737 Mexicanal 780 Tr3s 731 Discovery en Español 762 Mexico TV 779 Teleritmo 781 ESPN Deportes 771 Mexico 22 732 Univision 772 EWTN en Español 745 Multimedios 778 Videorola 782 Fox Telefutura Deportes 735 Mun2 759 Venemovies 728 Telefutura 769 Once TV 746 WAPA America

*Not all channels available in all areas.

Standard Definition Triple Plays HD Triple Plays MultiLatino MultiLatino MultiLatino MultiLatino MultiLatino Max PT Ultra PT Ultra HD PT Ultra HD Plus PT Total HD PT MultiLatino MultiLatino MultiLatino MultiLatino MultiLatino Ultra HD, HBO, Sho, Max, Video Ultra HD, Max Ultra Ultra HD, Starz Starz, Sports Ent. Pack, HD- HBO, Starz DVR or Multi-room DVR CHSI Performance Performance Performance Blast Blast CDV Unlimited CDV Unlimited CDV Unlimited CDV Unlimited CDV Unlimited CDV Intro Price $99 x 12 $109.99 x 12 $119.99 x 12 $139.99 x 12 $179.99 x 12 Sure Price $114.99 $124.99 $134.99 $159.99 $189.99 Every Day $129.99 $139.99 $149.99 $169.99 $199.99 Price Bolt-ons Same as TP 4.0 Same as TP 4.0 Same as TP 4.0 Same as TP 4.0 Same as TP 4.0 Pricing subject to change. Equipment, installation, taxes, franchise fees, the Regulatory Recovery Fee and other applicable charges (e.g., per call, toll or international calling) extra.” Not all programming available in all areas.

XFINITY™ TV MULTILATINO For internal use only, Washington Market. 9 New XFINITY™ Internet Features

XFINITY™ Internet Speed Upgrades (105 Mbps/Blast! upgrade) Recently, Comcast made a speed upgrade to the Washington region. Now we offer the fastest speeds in Washington State – 105 Mbps downloads! In addition to the Blast! Speed tier, the Blast speed tier has been upgraded from 16/2 Mbps to 20/4 Mbps. The best part is that this upgrade comes at no cost to the customers who currently have this speed tier, they don’t have to do anything, they can just enjoy the faster speed. The speeds in our market can meet the needs of any of our customers, from normal speed use to those who need extreme speeds. Economy 1.5 Mbps/384 Kbps, Performance 12/2 Mbps, Blast! 20/4 Mbps, Extreme 50/10 Mbps and now Extreme 105/10 Mbps!

XfinityTV.com Watch On Demand content on your computer at anytime. Customers can sign into their Comcast.net account and have access to the XfinityTV.com shows and movies associated with their TV package.

Constant Guard Constant Guard is designed to help protect our customers from viruses and other online threats. With Constant Guard we have trained Customer Security Assurance team members who alert our customers to viruses that could infect their PCs.

Additional feature updates: XFINITY TV App Smart phone customers can use the XFINITY TV App to view their local cable listings and schedule their DVR recordings straight from their phones!

8 New XFINITY Internet Features 8 For internal use only, Washington Market. Employee Feedback on why Customers Choose Comcast

On Demand “I went to a woman’s Customers can choose shows from an On Demand platform that allows access house who was a Comcast to approaching 20,000 On Demand choices, all available at any time 24 hours a day. Customers do not need to wait for their movie to upload. TV and Internet subscriber. Satellite customers have ‘On Delay’, where a movie or show to watch must be She was confused about downloaded. The average download time is 30 minutes to 2½ hours. how to use the remotes Movie selections on satellite start at a specific time, they don’t start on a for her TV service. As I customer’s time frame, movies must stick to the Satellite companies’ timeline. sat on her couch, a FiOS Billing representative knocked Comcast customers are able to pay for all of their services on one bill and can make payments at service centers, over the phone, online, or by mail. on the door and sold her a FiOS bundle package. Click, Qwest and Satellite customers receive separate bills and have separate contracts per service. After he left, I was able Customer Service to explain how Comcast Local call centers in Everett, Lynnwood and Fife mean our customers can could bundle her TV, talk to people who live where they live. Internet and phone Customers can go to any of the local cable stores or kiosks for services and questions. service, since she already had two products with us. Because she knew she could contact me at anytime for help she changed her mind about “ A Qwest customer who had TV and Internet was interested in switching to FiOS. She switching to Comcast and bundling her services. I provided her called and cancelled her my direct line, and told her to contact me for a bundle price after FiOS installation and took reviewing her current service. She called me back, switched service, an XFINITY Triple Play.” and took an XFINITY bundle. She thanked me for helping out, and for giving her a direct line to contact a Comcast representative.” – Laura Kitts – James Bershell

EMPLOYEE FEEDBACK ON WHY CUSTOMERS CHOOSE COMCAST For internal use only, Washington Market. 5 New XFINITY™ Products XFINIITY brings many exciting new features to our customers. Our customers have been able to enjoy many new features during Q3 at Comcast, and in Q4 there will be more.

XFINITY TV DESCRIPTION XFINITY Guide 1) Be notified when you can watch an SD channel in HD. 2) Skip ahead 5 minutes On Demand. 3) Organize your DVR recordings in folders, as well as search and record shows easier. My DVR Ability to control your DVR from remote locations through the Internet.

3D Programming Watch sporting events like baseball, golf, and soccer in 3D. MultiLatino TP Comcast now offers more than 40 Spanish language channels as a part of our new and improved MultiLatino tier! Our handcrafted video Triple Play packages offer the best variety and prices for our customers. Upsell TV (iTV) Purchase premium channels, subscription VOD, and the Sports Entertainment Tier on your TV. Go to the channel’s On Demand folder and purchase with your remote without having to call a representative.

XFINITY Internet DESCRIPTION 105 Mbps The fastest speeds available in the Washington market. XfinityTV.com Watch On Demand content anytime on your computer. Comcast.net login TV only subscribers can create a Comcast.net account in order to watch the xfinitytv.com content associated with their TV package. Blast upgrade Blast! customers received a speed upgrade from 16/2 Mbps to 20/4 Mbps.

Coming Soon DESCRIPTION AnyRoom DVR A multi-room DVR service that allows you to share recordings around the home. Constant Guard Keep your PC safe by being alerted to potential security threats.

NEW XFINITY™ PRODUCTS 6 For internal use only, Washington Market. New XFINITY™ TV Features XFINITY Guide Watch in HD button: Customers who select a show on a standard definition channel with an HD box, will be notified on their screen that they can watch it in HD. Simply press ‘OK’ and enjoy your show in high definition. On Demand 5 minutes skip ahead and back: While watching On Demand programs, use the ‘Page up’ arrow to skip ahead 5 minutes in your program. ‘Page down’ allows you to rewind by 5 minutes. Customers who have a DVR can search by title, actor, director or other key terms to find a show to record on linear TV. DVR overshoot correction means that when you fast forward or skip ahead, when you hit play the program will not overshoot through a commercial, but will start at the end of the commercial break. Shows will be organized in your DVR in folders. Been recording Entourage? All episodes will be saved in one folder title “Entourage” and organized by show date. myDVR MyDVR or Remote DVR is a convenient way to schedule and modify your DVR from anywhere that you have an Internet connection. To schedule a recording: 1. Go to www.xfinitytv.com 2. Go to “What’s On TV” and enter your zip code. 3. In the TV Listings grid, select a show that you want to record. 4. In the program details area, select Record Program (movie or sporting event), Record Episode (single episode of a series) or Record Series. AnyRoom DVR We’re proud to introduce AnyRoom DVR, a convenient new feature that allows our customers to record programs on their DVR and then enjoy the recordings on up to three additional TVs in their homes. Customers can begin a program on one television and switch to another mid-program and continue viewing from where they left off. Customers can watch recordings on up to three televisions equipped with a media terminal at the same time without affecting the viewing of others. Upsell TV (iTV) Customers no longer have to call and speak to a representative to add a Premium channel, subscription On Demand content or the Sports Entertainment Tier. This can all be done with the remote. If a customer is an Entourage fan and wants to order HBO for the new season, they can now go through On Demand to purchase HBO. Scroll to the HBO On Demand folder and click on the folder. A screen will appear that says: Subscription required. The purchase price or promotional price will be listed. The customer then clicks on the “BUY” button, it will reiterate- do you want to purchase? Once they confirm, they will have immediate access to the channel.

NEW XFINITY™ TV FEATURES For internal use only, Washington Market. 7