August 2013 Mr. Rémi Racine, Chair, Board of Directors, CBC/Radio-Canada Mr. Hubert T. Lacroix, President and CEO, CBC/Radio-Canada Members of the Board of Directors, CBC/Radio-Canada Dear Mr. Racine, Mr. Lacroix and Members of the Board of Directors: I am pleased to submit the annual report of the Office of the Ombudsman, English Services, for the period April 1, 2012, to March 31, 2013. Sincerely, Esther Enkin Ombudsman English Services Office of the Ombudsman, English Services | P.O. Box 500, Station A, Toronto, Ontario M5W 1E6
[email protected] | www.cbc.ca/ombudsman TABLE OF CONTENTS The Ombudsman’s Report 2 Le rapport de l’ombudsman des services anglais 6 (French translation of The Ombudsman’s Report) Complaints reviewed by the Ombudsman 11 APPENDICES I Chart: Number of communications received 75 II Mandate of the Office of the Ombudsman 76 THE OMBUDSMAN’S REPORT 2012-13 This has been a fairly quiet year in the Ombudsman’s office. No one issue or event grabbed the public’s attention or attracted strong response. That doesn’t mean Canadians did not reach out anyway. This fiscal year the office dealt with 2,618 complaints, communications, inquiries and expressions of concern, including 1,586 about news and information content. It is noteworthy that over 1,000 were outside the Ombudsman’s mandate. In contrast to previous years, no one topic or program attracted more than twenty letters. The one exception to that was as a result of a campaign to have Kevin O’Leary removed from CBC. The petition campaign was launched by Rebel Youth Magazine.