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Public Disclosure Authorized Public Disclosure Authorized Rural Electrification Project Public Disclosure Authorized Stakeholder Engagement Plan Khorog-Qozideh 63km 110kV Transmission Line, Tajikistan Public Disclosure Authorized APRIL 2019 i Contents 1. Introduction ...................................................................................................................................... 4 1.1. Background ............................................................................................................................. 4 1.2. Project Summary .................................................................................................................... 6 1.3. Summary of potential environmental and social impacts .................................................... 10 1.4. Objectives of Stakeholder Engagement Plan ........................................................................ 12 2. Regulatory Context ......................................................................................................................... 12 2.1. Tajikistan Requirements for Stakeholder Engagement ........................................................ 12 2.2. World Bank Requirements for Stakeholder Engagement .................................................... 13 3. Summary of Previous Stakeholder Engagement ............................................................................ 14 4. Stakeholder Identification, Analysis and Communication Methods .............................................. 15 4.1. Scoping consultations ........................................................................................................... 15 4.2. Project-affected persons ...................................................................................................... 18 4.2.1. People affected by land acquisition ........................................................................... 18 4.2.2. Other people residing in the project areas ................................................................. 18 4.2.3. Village representatives (Jamoats) ............................................................................... 19 4.3. Other interested parties ....................................................................................................... 19 4.3.1. Other interested parties - external ............................................................................. 19 4.3.2. Other interested parties – Internal............................................................................. 20 4.4. Disadvantaged / Vulnerable individuals or groups ............................................................... 20 4.5. Summary of stakeholder interest in and influence over the project ................................... 20 5. Stakeholder Engagement Program ................................................................................................ 20 5.1. Planned stakeholder engagement activities ........................................................................ 20 5.2. Engagement methods to be used ......................................................................................... 21 5.2.1. Public/community meetings ....................................................................................... 21 5.2.2. Mass/social media communication ............................................................................ 21 5.2.3. Communication materials .......................................................................................... 26 5.2.4. Information Desks....................................................................................................... 26 5.2.5. Grievance redress mechanism ................................................................................... 26 5.2.6. Project tours ............................................................................................................... 26 5.2.7. Citizen/PAP perception survey ................................................................................... 27 5.2.8. Trainings and workshops ............................................................................................ 27 5.2.9. Vulnerable groups ...................................................................................................... 27 5.3. Information disclosure .......................................................................................................... 27 6. Grievance Redress Mechanism ...................................................................................................... 27 6.1. Grievance resolution process ............................................................................................... 29 6.2. Grievance processing ............................................................................................................ 33 6.3. Grievance Logs ...................................................................................................................... 34 6.4. Monitoring and reporting on grievances .............................................................................. 35 6.5. Pamir Energy Point of Contact .............................................................................................. 35 6.6. World Bank Grievance Redress System ................................................................................ 35 Annex 1: Example Grievance Form ...................................................................................................... 37 Stakeholder Engagement Plan Khorog-Qozideh 63km 110kV Transmission Line, Tajikistan ii Tables Table 1. Environmental and social documentation for TREP and associated projects ........................... 5 Table 2. Villages along the corridor ........................................................................................................ 8 Table 3. Consultations in potentially affected villages ......................................................................... 14 Table 4. Scoping meetings with stakeholders in Dushanbe.................................................................. 16 Table 5. Scoping meetings with stakeholders in Khorog ...................................................................... 17 Table 6. Other interested parties - external ......................................................................................... 19 Table 7. Level of interest and influence over the project .................................................................... 21 Table 8. Planned stakeholder engagement activities by project phase ............................................... 22 Figures Figure 1. Location of Gorno-Badashan Autonomous Oblast and Khatlon Province within Tajikistan 4 Figure 2. Location of the proposed transmission line ......................................................................... 7 Figure 3. Villages along and near the transmission line corridor ........................................................ 7 Figure 4. Examples of towers: angle tower at left, three suspension poles on uneven ...................... 9 Figure 5. Selected consultations with residents near the transmission line ..................................... 15 Figure 6. Feedback and GRM Process ................................................................................................ 29 Figure 7. Typical grievance resolution process. ................................................................................. 31 Stakeholder Engagement Plan Khorog-Qozideh 63km 110kV Transmission Line, Tajikistan iii Acronyms and Abbreviations Acronym Description CLO Community Liaison Officer E&S Environmental & Social EMF Electromagnetic Field ESF Environmental and Social Framework ESIA Environmental and Social Impact Assessment ESMF Environmental and Social Management Framework ESMP Environmental and Social Management Plan ESS Environmental and Social Standard of the 2018 World Bank ESF GBAO Gorno-Badakhshan Autonomous Region (VMKB in Tajik) GRC Grievance Resolution Committee (1 and 2) GRM Grievance Redress Mechanism HSE Health, and Safety, Social, and Environment kV Kilovolt masl Meters above sea level NGO Non-Governmental Organization PAP Project-Affected Person (or Project-Affected Party) RAP Resettlement Action Plan RPF Resettlement Policy Framework SEP Stakeholder Engagement Plan WB World Bank Stakeholder Engagement Plan Khorog-Qozideh 63km 110kV Transmission Line, Tajikistan 4 1. Introduction 1.1. Background The World Bank is considering providing support to the Tajikistan Rural Electrification Project (TREP), whose purpose is to provide electricity access to selected settlements in Khatlon and Gorno-Badakhshan Autonomous Oblast (GBAO) regions of Tajikistan (Figure 2) and to improve the reliability of electricity supply in GBAO. The total value of the project is US$ 70.0 million, with US$ 20.0 million to be financed by the World Bank. TREP is part of the Risk Mitigation Regime (RMR) that is included in the upcoming World Bank Country Partner Framework for the Republic of Tajikistan for fiscal years 2019-2023. Figure 1. Location of Gorno-Badashan Autonomous Oblast and Khatlon Province within Tajikistan The TREP is being prepared under the World Bank’s new Environment and Social Framework (ESF), which came into effect on October 1, 2018, replacing the Bank’s Environmental and Social Safeguard Policies. Under the ESF, projects such as TREP must comply with ten Environmental and Social Standards (ESS) in investment project lending financed by the Bank. TREP includes several components: