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The Future of Micromobility: Ridership and Revenue After a Crisis

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The Future of Micromobility: Ridership and Revenue After a Crisis McKinsey Center for Future Mobility The future of micromobility: Ridership and revenue after a crisis The COVID-19 crisis is causing serious disruptions to the multibillion- dollar micromobility industry. Our analysis indicates that a full recovery is possible, as long as companies prepare for the next normal. by Kersten Heineke, Benedikt Kloss, and Darius Scurtu © filadendron/Getty Images July 2020 The COVID-19 pandemic has affected millions by examining the response of the industry itself, of people worldwide, bankrupted businesses, and consumers, and cities. plunged the global economy into crisis. While lockdown measures and shelter-at-home orders Micromobility-service providers are struggling are helping contain the coronavirus, they have also The global lockdown is profoundly affecting service- brought severe financial hardship. Amid a new provider valuations, workers employed in the reality of working from home, canceling trips, and sector, and the speed of industry consolidation. For even forgoing outings to restaurants and grocery example, the valuation of one company operating stores, the micromobility industry—encompassing a worldwide network of e-bikes and e-scooters a range of lightweight vehicles such as bicycles, recently dropped by a reported 79 percent. Another e-scooters, and mopeds—is facing devasting provider halted operations in six US cities and all of declines in ridership and revenue. its European markets, laying off 30 percent of its workforce. A third company cut working hours for The blow to micromobility came just as the 60 percent of its staff while supplying a streamlined industry was accelerating. In 2019, a banner fleet of its e-scooters to healthcare workers in year, our models predicted that the micromobility Germany. The lockdown has also accelerated industry would be a $300 billion to $500 billion industry-consolidation moves. For example, a market by 2030. Our benchmark assessment micromobility company recently acquired the of micromobility’s potential impact on the city of e-bicycle and e-scooter business of a major ride- Munich also suggested good things ahead. Then, hailing company. the pandemic hit. With the number of passenger- kilometers traveled declining 50 to 60 percent Consumer behavior is shifting rapidly worldwide since the onset of the COVID-19 crisis, In response to measures to control the COVID- use of micromobility solutions has declined 19 pandemic, such as shelter-at-home orders, dramatically. To determine the full impact of the local travel preferences are quickly changing. pandemic on this sector, as well as on future One example is the preference for longer trips. developments, we examined micromobility over According to a US micromobility company that rents three time horizons (Exhibit 1): e-scooters, average trip distances have grown 26 percent since the start of the pandemic, with — Short term. What effect is the global lockdown rides in some cities, such as Detroit, increasing by having on micromobility now? up to 60 percent. At a more detailed level, some cities are also experiencing a shift in consumer use — Medium term. Will we see a complete recovery, cases. For instance, in San Francisco, the lockdown and what will the next normal look like? has caused a pronounced shift toward runs to the pharmacy and trips to restaurants to pick up food. — Long term. What effects will the pandemic have on our 2030 market modeling? Cities are offering greater support for biking Worldwide, the lockdown has driven new citywide This article is part of a series on the future of mobility policies. One major result is an increased focus on after the COVID-19 crisis.1 bicycle lanes. Consider the following: — Milan has announced that 35 kilometers Short term: Spiked valuations and of streets previously used by cars will be more bicycle lanes transitioned to walking and cycling lanes after In our short-term analysis, we examined the the lockdown is lifted. impact of the global pandemic on micromobility 1 Our analysis is part of an ongoing effort to recalibrate our perspective and modeling on mobility, taking into consideration both COVID-19- crisis and long-term trends. We integrated our micromobility modeling into the broader McKinsey mobility Modern Marketing Model (M3), which analyzes the current and future development and interaction of all modes of transportation over the next decade. By doing so, we can investigate the relationship between micromobility and other future mobility modes. 2 The future of micromobility: Ridership and revenue after a crisis Exhibit 1 TheThe micromobilitymicromobility sector sector isis expectedexpected to make a strong postpandemicpostpandemic recovery. recovery. Impact of COVID19 crisis on global shared and private micromobility,¹ % passenger-kilometers traveled Short term Medium term Long term 2020 2025 2030 +5 to +10 –60 to –70 l Micromobility (with fewer points of l Because of a higher awareness contact and ease of maintaining of hygiene, micromobility physical distancing) is considered is preferred over public less risky than other shared modes transportation of transportation l Lockdowns result in fewer commuting l Quiet and green transportation and leisure activities, limiting travel l Lockdown causes changes in modes that avoid congestion customer behavior and mobility are preferred l Hygiene laws result in patterns (more people try private short-term shutdowns micromobility modes for rst time l Cities deincentivize and regulate and take longer trips because of private-car travel while investing l Using shared transportation is a a shift in use cases) in bicycle infrastructure as an perceived health risk alternative ¹Base-case modeling from 2019. The primary drivers of micromobility changes are listed below the chart; these are not exhaustive. — Paris will convert 50 kilometers of lanes usually Midterm: Recovery and the reserved for cars to bicycle lanes. It also plans to next normal invest $325 million to update its bicycle network. As the pandemic wanes in some locations, it is natural to wonder when people will start to travel — Brussels is turning 40 kilometers of car lanes again. Based on an analysis of Apple iPhone data, into cycle paths. the number of passenger-kilometers traveled by private and shared micromobility vehicles has — Seattle permanently closed 30 kilometers decreased by an estimated 60 to 70 percent in of streets to most vehicles, providing more Europe and the United States. Interestingly, the space for people to walk and bike following same data source already shows a U-shape the lockdown. recovery; extrapolating this trend indicates a recovery to precrisis levels of travel by 2021–22. — Montreal announced the creation of more than 320 kilometers of new pedestrian and bicycle To determine if and when micromobility would paths across the city. recover, we conducted a global consumer survey in The future of micromobility: Ridership and revenue after a crisis 3 May 2020. It included more than 7,000 respondents When asked in our May 2020 survey about measures from seven global markets—China, France, that would increase the consumer likelihood of Germany, Italy, Japan, the United Kingdom, and the using shared-micromobility services, 47 percent of United States. Our goal was to investigate consumer respondents cited regular disinfection of equipment, mobility behaviors and expectations before, during, 43 percent said physical distancing from the previous and after the crisis. or next user, and 31 percent said user-health checks. According to our consumer survey, the use of While consumer concerns are changing, ridership micromobility might increase. It showed that the preferences by age will likely remain static. In private number of respondents willing to use micromobility micromobility, we expect to see a similar split across in the next normal on a regular basis will increase all age groups, precrisis and postcrisis (Exhibit 3). by 9 percent for private micromobility and by Currently, about half of all shared-micromobility 12 percent for shared micromobility compared to users are younger than 34, with the fewest users precrisis levels. Given these trends, we believe that older than 55. Based on our consumer surveys, private- and shared-micromobility solutions will we do not anticipate a change of this ratio in the experience a complete recovery in the number of postpandemic era. passenger-kilometers traveled, with no significant drop from precrisis levels. We also believe that Mobility patterns will likely change mobility in general will fully return to precrisis levels. As seen during the COVID-19 crisis, average trip distances might increase, since people will Some consumer priorities and usage patterns use micromobility solutions more often when are changing commuting. In our 2019 global ACES2 consumer While the industry itself will persevere, micromobility survey, less than 20 percent of all shared- will undoubtedly look different after the crisis as micromobility trips typically involved commuting. it enters the next normal. Take consumer behavior, However, this survey also indicated that more than for instance. Prior to the pandemic, our consumer 70 percent of respondents would consider buying a surveys revealed that the main pain point felt by private e-scooter for everyday commutes to work or regular users of shared micromobility was the time to school. This shift could boost private ownership in destination. Now, it is the risk of infection (Exhibit 2). the e-scooter market. Web <2020> <COVID-Micromobility>
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