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Document of The World Bank FOR OFFICIAL USE ONLY Public Disclosure Authorized Report No: 68009-LAC PROJECT APPRAISAL DOCUMENT ON PROPOSED CREDIT IN THE AMOUNT OF SDR 6.5 MILLION (US$ 10 MILLION EQUIVALENT) TO GRENADA CREDIT IN THE AMOUNT OF SDR 3.9 MILLION Public Disclosure Authorized (US$ 6 MILLION EQUIVALENT) TO SAINT LUCIA CREDIT IN THE AMOUNT OF SDR 3.9 MILLION (US$ 6 MILLION EQUIVALENT) TO SAINT VINCENT AND THE GRENADINES REGIONAL GRANT IN THE AMOUNT OF SDR 2 MILLION (US$ 3 MILLION EQUIVALENT) TO CARIBBEAN TELECOMMUNICATIONS UNION PROJECT IN SUPPORT OF THE FIRST PHASE (APL 1A) OF THE CARIBBEAN REGIONAL Public Disclosure Authorized COMMUNICATIONS INFRASTRUCTURE PROGRAM April 24, 2012 Transport, Water and ICT Department Caribbean Country Management Unit Latin America and the Caribbean Region This document is being made publicly available prior to Board consideration. This does not imply a presumed outcome. The document may be updated following Board consideration and the updated document will be made publicly available in accordance with the World Bank policy on Access to Information. Public Disclosure Authorized CURRENCY EQUIVALENTS (Exchange Rate Effective February 29, 2012) Currency Unit = SDR 1.55602 = US$1 US$ = SDR 1 FISCAL YEAR January 1 – December 31 ABBREVIATIONS AND ACRONYMS ACS Association of Caribbean States BP Bank Procedures BPO Business Process Offshoring CARIFORUM The Caribbean Forum CARICOM Caribbean Community CAS Country Assistance Strategy CCI Centros de Capacitación en Informática CCL Computer Center Ltd. CD Country Disbursement CDB Caribbean Development Bank CED Center for Enterprise Development CIDA Canadian International Development Agency CKLN The Caribbean Knowledge Network CMMI Capability Maturity Model Integration CNSIC Comisión Nacional para la Sociedad de la Información y el Conocimiento CPS Country Partnership Strategy CSME CARICOM Single Market Economy CTU Caribbean Telecommunications Union ECCB Eastern Caribbean Central Bank ECDL European Computer Driving License ECTEL Eastern Caribbean Telecommunications Authority EDF European Development Fund E-ID Electronic Identification EIRR Economic Internal Rate of Return EPIC Entrepreneurship Program for Innovation in the Caribbean FDI Foreign Direct Investment FDT Fondo de Desarrollo de las Telecomunicaciones Gbps Gigabit per Second GIDC Grenada Investment Development Corporation GSM Global System for Mobile Communication HDI Human Development Index IBRD International Bank for Reconstruction and ii Development ICT Information and Communication Technologies IDA International Development Association IDB International Development Bank IEG Independent Evaluation Group IFC International Finance Corporation IFMIS Integrated Financial Management Information Systems INDOTEL Instituto Dominicano de las Telecomunicaciones INFOTEP Instituto de Formación Técnico Profesional en República Dominicana INTOSAI International Organization of Supreme Audit Institutions IT Information Technology ITES Information Technology Enabled Services ITLA Instituto Tecnológico de las Américas ITU International Telecommunication Union IXP Internet Exchange Point Mb Megabyte MIGA Multilateral Investment Guarantee Agency Mbps Megabit per second NPV Net Present Value NTRC National Telecommunications Regulatory Commission OAS Organization of American States OD Operational Directives OECS Organization of Eastern Caribbean States OFID OPEC Fund for International Development OP/BP Operation Policies/Bank Procedures PPP Public Private Partnership PSIPMU Public Sector Investment Programme Management Unit QAG Quality Assurance Group RGSM Regional Government Securities Market SDR Special Drawing Rights SEMCAR Support for Economic Management in the Caribbean SFLAC Spanish Fund for Latin America and the Caribbean SMART Specific, Measureable, Achievable, Relevant, Timebound SME Small and Medium Enterprise SPV Special Purpose Vehicle UAS Universal Access Fund UNDB United Nations Development Business UNDP United Nations Development Program VPN Virtual Private Network WBG World Bank Group iii Regional Vice President: Hasan Tuluy Country Director: Françoise Clottes Sector Director: Jose Luis Irigoyen Acting Sector Manager: Juan Navas Sabater Task Team Leader: Mavis Ampah iv CARIBBEAN REGION Caribbean Regional Communications Infrastructure Program APL 1A (CARCIP) TABLE OF CONTENTS Page I. STRATEGIC CONTEXT .................................................................................................1 A. Regional Context .......................................................................................................... 1 B. Sectoral and Institutional Context ................................................................................. 3 C. Higher Level Objectives to which the Program Contributes ........................................ 7 II. PROGRAM DEVELOPMENT OBJECTIVES ..............................................................8 A. Program Development Objective and Phases ............................................................... 8 Project Beneficiaries ........................................................................................................... 8 PDO Level Results Indicators ............................................................................................. 8 III. PROGRAM DESCRIPTION ............................................................................................9 A. Program Components.................................................................................................... 9 B. Program Financing ...................................................................................................... 11 Lending Instrument ........................................................................................................... 11 Project Cost and Financing ............................................................................................... 14 C. Lessons Learned and Reflected in the Project Design ................................................ 15 IV. IMPLEMENTATION .....................................................................................................17 A. Institutional and Implementation Arrangements ........................................................ 17 B. Results Monitoring and Evaluation ............................................................................ 18 C. Sustainability............................................................................................................... 18 V. KEY RISKS AND MITIGATION MEASURES ..........................................................19 A. Risk Ratings Summary Table ..................................................................................... 19 B. Overall Risk Rating Explanation ................................................................................ 19 VI. APPRAISAL SUMMARY ..............................................................................................19 A. Economic and Financial Analyses .............................................................................. 19 B. Technical ..................................................................................................................... 20 C. Financial Management ................................................................................................ 21 D. Procurement ................................................................................................................ 21 v E. Environment (including Safeguards) .......................................................................... 22 F. Social (including Safeguards) ..................................................................................... 22 Annex 1: Results Framework and Monitoring .........................................................................24 Annex 2: Detailed Program Description ....................................................................................29 Annex 3: Implementation Arrangements ..................................................................................36 Annex 4: Operational Risk Assessment Framework (ORAF) .................................................45 Annex 5: Implementation Support Plan ....................................................................................51 Annex 6: Team Composition.......................................................................................................53 Annex 7: Economic Analysis .......................................................................................................54 Annex 8: Technical Annex for Regional Grant .........................................................................60 Annex 9: Technical Annex for Grenada CARCIP....................................................................82 Annex 10: Technical Annex for Saint Lucia CARCIP ...........................................................109 Annex 11: Technical Annex for Saint Vincent and the Grenadines CARCIP .....................139 vi PAD DATA SHEET Caribbean Regional Communications Infrastructure Program (APL 1A) PROJECT APPRAISAL DOCUMENT Latin America and the Caribbean Transport Water and Information and Communication Technologies Sector Date: April 24, 2012 Sector(s): Telecommunications (50%), Information Country Director: Françoise Clottes Technology (50%) Sector Director: Jose Luis Irigoyen Acting Sector Manager: Juan Navas Theme(s): Regional integration (30%), Regulation and Sabater competition policy (30%), Infrastructure services for private Team Leader(s): Mavis Ampah